|Application Specialist II|
|Organization: Stanislaus County|
||Application Specialist II
||Fri. 04/05/13 5:00 PM Pacific Time
||$24.37 - $29.62 Hourly
$1,949.60 - $2,369.60 Biweekly
$4,224.13 - $5,134.13 Monthly
$50,689.60 - $61,609.60 Annually
||Stanislaus County, California
The salary listed on this flyer and our County Website does not reflect the 6% salary deduction implemented for all classifications effective July 1, 2012.
ABOUT THE DEPARTMENT
The Health Services Agency (HSA) is a network of outpatient medical programs and services. The HSA includes: medical offices in six locations throughout Stanislaus County; Community Health Services (offering traditional public health services to the community); health education programs and participates in the Valley Consortium for Medical Education (VCME), a California nonprofit public benefit corporation.
The HSA holds strongly to its vision of "healthy people in a healthy Stanislaus" by developing its services with the community, in ways that support community need
ABOUT THE POSITION
The Application Specialist II is the mid-level position in this series. This classification performs a variety of technical duties in support of computer hardware and/or software with emphasis on various specialized applications that have a medium to high degree of complexity. These include at least one of the following: ORACLE or SQL Databases, Office Automation Suites, Internet/Intranet Applications, Electronic Document Management Systems, Rapid Application Development Applications, Departmental/Enterprise-wide Applications such as Justice, Health and Social Services, PeopleSoft, Geographic Information Systems, and Help Desks. Assignments require knowledge of specialized applications typically running on the server or the desktop and familiarity with the infrastructure necessary to support them. Duties in this classification require a broad range of skills spanning both software and hardware, but with the greater emphasis on applications. This classification requires experience in supporting specialized applications in government or corporate environments as well as technical judgment and initiative in making decisions in accordance with established guidelines. Generally duties assigned at the Application Specialist II level are performed with less of a need for instruction, support and supervision than at the lower level Application Specialist I classification. The variety and complexity of applications worked with is greater at the Application Specialist II level of the series than at the Application Specialist I level. This position is subject to overtime, standby, weekend, holiday, shift, and callback assignments. Performs related duties as assigned.
Employees offered full-time employment after January 1, 2013 will receive retirement benefits from StanCERA that conform to the Public Employee's Pension Reform Act of 2013 (PEPRA) as a result of AB340 and trailer bill AB197.
- Develops a strong working knowledge of applications used at the department level;
- Provides technical support to end-user staff, including help desk activities and end-user training;
- Assists with application development;
- Assists with application analysis, programming and maintenance at the workgroup or department level;
- Assists in developing functional specifications used to procure or develop and program specialized applications;
- Participates in application installation, configuration, upgrades and maintenance;
- Participates in desktop hardware installation, configuration, and maintenance;
- Provides backup support for network administration, configuration and maintenance;
- Stays current on emerging application software technologies, as appropriate for the application(s) supported; and
- Prepares handbooks, manuals, and other training related materials.
PATTERN I--Equivalent to two (2) years of full-time increasingly responsible experience in supporting hardware and/or software in specialized computer applications.
Note: No less than 30 units of relevant computer college coursework or equivalent professionally recognized systems engineering certification may be substituted for one (1) year of the required experience.
PATTERN II--Two (2) years of relevant experience performing duties comparable to an Application Specialist I.
In addition to either Pattern I or II: Possess and maintain a valid California Driver's License.
Applicant screening, in addition to the minimum qualifications, will focus on the following desirable categories. Please list any desirables you may have within the "Additional Information" section of the online application.
DESIRABLE QUALIFICATIONS - IN ADDITION TO EITHER PATTERN I OR II
- BA/BS degree in Computer Science or comparable discipline;
- 2+ years experience providing Help Desk telephone support in a health care setting;
- Experience supporting an Electronic Medical Record (EMR/EHR) application suite;
- 2+ years enforcing HIPPA/ePHI security best practices in a health care environment;
- 2+ years managing file security using Microsoft Active Directory 2008;
- Experience supporting a Citrix 6.5, thin client, environment;
- Experience supporting a VMware infrastructure with vSphere;
- 2+ years collaborating and escalating issues to Tier II & Tier III support staff.
- Provide front line telephone support of a multi-campus, enterprise class organization with 1000+ end points;
- Ability to take multiple calls in a Help Desk call center environment;
- Able to record all trouble tickets in Epicor and escalate, follow-up, and/or resolve;
- Assist with application support (installation, configuration, testing and transition), and maintenance across various departments
- Troubleshoot new technologies (VDI, HDD encryption) as they are introduced into the environment;
- Resolve 80% of Help Desk calls at initial contact;
- Develop and maintain departmental reports, forms, and letters;
- Transfer knowledge to end-users;
- Assist in developing effective policies and procedures per department requirements;
- Possess a sound working knowledge of emerging technologies and applications noted below;
- Demonstrate, develop, and support a strong commitment to customer service;
- Communicate clearly and concisely, both orally and in writing, and;
- Carry out physical bending, stooping, and stretching in order to move, unpack, or install systems including lifting boxes or equipment weighing approximately 20-30 pounds.
- Help Desk telephony support in a health care setting;
- Microsoft Windows XP and Windows 7 Professional;
- Microsoft Office Suite 2010;
- VMware vSphere;
- Citrix AppCenter;
- Exchange 2010 Management;
- Active Directory 2008 - security best practices;
- CommVault CommCell;
- Electronic Data Management (EDM);
- Mobile Device Management - tablets, smart phones, laptops;
- WiFi - HP Procurve management;
- SQL Server Management Studio 2008;
- Electronic Medical Records (EMR/EHR);
- HIPPA / ePHI - security best practices;
- VoIP - Cisco CallManager / Startel Contact Management Center;
- and Developing end-user documentation and training materials.
Please mention you learned of this employment opportunity on the Careers In Government website.
Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Technical Services bargaining unit for labor relations purposes.
Individuals who are in a full-time classified position are required to serve a twelve-month probationary period, which may be extended an additional six months for a total of eighteen months. The probationary period does not apply to unclassified positions.
EQUAL EMPLOYMENT OPPORTUNITY
The County of Stanislaus is an Equal Opportunity Employer. All qualified applicants are encouraged submit online application(s) for open position(s).
APPLICATION PROCEDURES/FINAL FILING DATE
Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application form.
"Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application form. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications."
Arrangements may be made to accommodate disabilities or religious convictions. Describe the special test arrangements you require in the "Additional Information" section of the application form.
APPLICATION AND/OR EXAMINATION APPEAL RIGHTS
Application and/or examination results may be appealed by applicants presenting facts alleging irregularity, fraud and/or error in application screening or in exam scoring. Appeals must be in writing and submitted to the Chief Executive Officer within seven (7) days after the examination results are mailed.
- Pass County-paid pre-employment drug screening and job-related background investigation.
- Perform job duties in a manner assuring a safe working environment for oneself and others.
- Establish and maintain effective working relationships with the general public, co-workers, supervisors, and members of diverse cultural and linguistic backgrounds regardless of race, color, national origin, ancestry, political affiliation, sex, sexual orientation, religion, marital status, age (over 40), pregnancy related condition, medical condition (cancer related), physical (including AIDS) or mental disability.
- Maintain confidential information according to the legal standards and/or County regulations as required.
Stanislaus County reserves the right to revise the examination plan described in this flyer to better meet the needs of County service. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The information contained in the bulletin is information, which sets forth a general summary of benefits for this respective position. This information is not legally binding. The benefits and other information regarding this position may be found in the Stanislaus County Code, the Stanislaus County Personnel Policies manual, or in the applicable Memorandum of Understandings, and such information prevails over information contained in this flyer. Questions regarding this announcement may be directed to the Stanislaus County Chief Executive Office/ Personnel.
The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under "Disability Management".
An Equal Opportunity Employer
Information, Technology & Communication Services|
1010 Tenth Street, Suite 2300|
Country: UNITED STATES
| Trade and Technical|
$50,689.60 to $61,609.60 Annually