Provide exceptional service to customers who walk in to City Hall to pay for various services, bills and/or permits.
Counts money in cash drawers daily to ensure that amounts are correct and that there is adequate change.
Post payments to the customer account. Receive payments by cash, check, credit cards or money orders. Check large bills to assure they are not counterfeit.
Utilizes computer workstation to update the cashiering software, send and receive electronic mail and other basic office tasks.
Compute and record totals of transactions. Calculate total monies received during a specific time period, and reconcile this with total receipts.
Answer customers' general questions, and provides assistance and directions. Elevate questions as appropriate to Supervisor related to more complex issues.
Professionally listens to dissatisfied or difficult customers with poise and tact and refers the customer to the appropriate contact in the Department such as the Collections and Billing Technicians or the Customer Service Supervisor.
Displays patience and professionalism during peak payment time when customers are waiting in line for service.
Receives drop off payments into the software and cash drawer.
Prints transaction receipts and provides to customer.
Performs other related duties as required.