|Contact Center Supervisor (Retirement Benefits Specialist) Temporary top Permanent|
|Organization: Los Angeles County Employees Retirement Association|
The Los Angeles County Employees Retirement Association (LACERA) administers and manages the $41+ billion retirement fund for the County of Los Angeles. We provide retirement, disability, and death benefits to eligible County employees and their beneficiaries, and collect, deposit, invest, and manage retirement funds collected from the County, outside districts, and County employees. LACERA is one of the largest county retirement associations in the United States with over 156,000 members. Our membership is comprised of individuals from a diverse range of careers, age groups, and ethnicity. Headquartered in the beautiful town of Pasadena, home of the annual Tournament of Roses Parade and Rose Bowl football game, the City has a little something for everyone; historic museums, five-star restaurants and hotels, top retailers, theaters, art, science, dance, nature, music and more.
Our Members spend their careers contributing to the welfare of Los Angeles County. For their service, the County contributes to their promised benefits, and LACERA serves them in return. If you are interested in being part of this rewarding team, LACERA invites you to apply!
The Retirement Benefits Specialist III, Contact Center position is a supervisory position that provides world class customer service in a positive, supportive, professional and equitable manner. Our members are our number one priority and we take great pride in serving them.
Training Program: The eligible register resulting from this examination will be used for temporary (at-will) full-time appointments. Appointees to the position will participate in a one (1) year Training Program that consists of classroom and on-the-job training. Individuals successfully completing the Program will be eligible to apply for permanent employment with LACERA.
Vacancy Information: There are currently two (2) vacancies in the Member Services Division, Contact Center, the resulting eligible register for this examination can be used to fill other vacancies in LACERA, as they occur.
Work Schedule: These positions are required to work a 5/40 schedule (e.g. an eight (8) hour day, Monday through Friday).
Two (2) years of experience researching, resolving, and processing retirement benefit claims and inquiries at the level of Los Angeles County's class of Retirement Benefits Specialist II.
Graduation from an accredited college or university* with a Bachelor's degree -AND- one (1) year of experience researching, resolving, and processing retirement benefits claims, insurance (medical, financial, etc.) claims and inquiries, and employee benefits at the level of Retirement Benefits Specialist II or higher.
LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
Please mention you learned of this employment opportunity on the Careers In Government website.
300 North Lake Avenue, Suite 650|
Country: UNITED STATES
$ 4399.55 Monthly
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