Every day when I arrived home from school my mom would ask the same question. It was deliberate and predictable. She would ask me, “Marnie, what did you learn today.” Early on my response was also predictable. “Nothing.”
Year after year my mother asked this question and eventually I learned that “nothing” was not an acceptable … Read More »
Exploring potential careers is often a task laden with both anxiety and uncertainty. Let’s face it, when you’re not quite sure what it is that you want to do, you might feel the pressure to just “pick something.” When developing career goals, most people make decisions based upon their passion for a specific industry or … Read More »
A few months ago, I interviewed for a position with a local city I was more excited about than I would like to admit. While I knew I did not have the education and experience needed to be a fully qualified candidate, I thought I still had a chance given I knew every one of … Read More »
Today more than ever, customers – taxpayers – expect more from their municipal, county, state, and federal government service providers. They expect accurate information and quality services delivered by staff members who enjoy serving their customers.
Old systems and norms can get in the way of delivering great services with great customer service – in … Read More »