City of Austin, TX
Austin, TX, United States
Mar 07, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus four (4) years of related experience in a focused technology. Experience may substitute for education up to four (4) years Master’s Degree in a related field may substitute for two (2) years of experience. Licenses or Certifications: None. Notes to Applicants Austin Energy seeks an IT System Consultant to join the IT Data Center team. This position will collaborate with the IT Network LAN and Enterprise Architectures teams to recommend new technologies and solutions and assist with capacity planning and budget forecasting. They will provide advanced technical support for all aspects and technologies that comprise the data center infrastructure, including servers, storage area networks ( SAN ), VMWare, middleware, etc., in compliance with security policies, procedures, standards, and regulatory requirements. This position requires on-call rotation to support 24-hour utility operations and travel between local sites to survey in support of the integrated network solutions. The primary duties of the position: Contribute to the identification of new technology and the design and implementation of enterprise projects. Lead compliance duties such as security patch assessments, quarterly cyber access reviews, and verification of electronic access privileges. Lead and guide (mentor) junior team members using motivational and collaborative skills. Build, administer, manage, monitor, and decommission systems (DataPower, WebSphere, TIBCO , MDMS , IBM HTTP , TOMCAT , CLM , etc.) in compliance with security policies, procedures, and standards, and regulatory requirements ( NERC , FERC , NIST , etc.). Managing and monitoring system to system integrations. Managing system access in compliance with security and regulatory standards. Troubleshoot advanced systems in a complex environment and assist in cross-functional system troubleshooting, which may include routing, switching, event analysis, and firewalls. Travel to multiple work locations and participate in an on-call rotation within the 24-hour utility operations. WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. CRIMINAL HISTORY BACKGROUND CHECK : This position requires a criminal and NERC background investigation. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays. PHYSICAL REQUIREMENTS : Tasks may involve bending, lifting, walking, carrying, or using a force equal to lifting up to fifty (50) pounds. Must be physically and mentally able to communicate, respond, and work with participants’ needs and safety issues. Possess the ability to work outdoors in any type of weather and/or inclement conditions. TRAVEL : If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. If you meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite , you may be eligible to drive a city vehicle to and from multiple work locations. HYBRID TELEWORK SCHEDULE : Infrastructure team members are required to be onsite at a minimum of twice a week. Pay Range Commensurate Hours Work Schedule Notes: Monday through Friday; 8:00 a.m. to 5:00 p.m. (40-hour work week). Additional work hours may be required to support 24-hour Utility operations, including evenings, weekends, holidays, inclement weather, and emergency closures. Infrastructure team members are required to be onsite a minimum of twice a week. Job Close Date 04/07/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location SCC, 2500 Montopolis Dr. Austin, Texas 78741 Preferred Qualifications Preferred Qualifications: Experience complying with regulatory controls, i.e., North American Electric Reliability ( NERC ) regulations, Critical Infrastructure Protection ( CIP ), Occupational Safety and Health Administration ( OSHA ), Federal Information Security Management Act ( FISMA ), Sarbanes-Oxley-Act ( SOX ), National Institute of Standards and Technology ( NIST ), and others. Experience managing various aspects of data center infrastructure (servers, middleware, and applications). Experience communicating, collaborating, and coordinating server and application infrastructure updates with the affected stakeholders. Experience supporting server-related integrations, and site maintenance issues, including routine maintenance and patching. Experience with and integration of DataPower, WebSphere, TIBCO , MDMS , IBM HTTP , TOMCAT , CLM , etc. applications. Experience with certificate management. Experience managing LDAP directory servers. Other: Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Implement and integrate highly complex business systems including the design and architecture of system interfaces, configuration management, documentation, administration, monitoring, troubleshooting and maintain detailed plans for systems disaster recovery and testing Plan and forecast budget needs for new hardware and software including the retirement of existing systems Make independent decisions with significant impact for procurement of technical solutions in their focus area Test, install and/or upgrade, and implement new software and/or hardware and releases Develop and/or implement and ensure the compliance of IT policies, standards and procedures Provide solution based cost analysis Consult on projects or lead project management of enterprise storage, systems implementations and development Assist project teams in planning, designing, evaluating, procuring and delivering software and/or hardware purchases ensuring specification compliance Communicate and make presentations to the City’s technical departmental representatives and department business managers Research and analyze the technology market and vendor products to determine the strategy that best meet the IT business needs. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge, at an expert level, in storage, email systems, directory services, and/or virtual systems Knowledge of application and operating systems Knowledge of industry and department best practices, requirements and policies and procedures Knowledge of system capacity planning Skill in mentoring and monitoring daily work activities of others Skill in selecting and using training/instructional methods and procedures Skill in documenting and maintaining complex application and process or configuration information Skill in installing and maintaining applications, operating systems, or equipment Skill in providing day-to-day system/application administration in support in a variety of work environments Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding Ability to inspire, motivate, and influence others to achieve individual and collective goals Ability to make sound decisions in a timely manner that solve issues and stand the test of time Ability to recognize, plan, focus upon, and work toward what is most important or critical Ability to recognize strengths and areas for improvement in others and to provide opportunities, guidance, and encouragement to build skills and capacity Ability to recognize, manage, and resolve conflict efficiently and equitably Skill in facilitating meetings of diverse stakeholders Ability to see a broad view of an issue or challenge across typical organizational lines and beyond the present Ability to create, convey, and instill a unified vision and purpose Ability to see past the moment and adapt to a rapidly changing environment Ability to achieve organizational goals and objectives Ability to navigate relationships involving complex, emotional, and/or value-based issues in order to influence and achieve positive results Ability to define, analyze, and find solutions for difficult or complex problems Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts Ability to view the big picture Ability to quickly become familiar with emerging technologies Ability to identify trends as well as isolated events Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the IT Systems Consultant position are: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus four (4) years of related experience in a focused technology. Experience may substitute for education up to four (4) years. Master's Degree in a related field may substitute for two (2) years of experience. Do you meet these minimum qualifications? Yes No * Please describe how your education and experience relate to this position. (Open Ended Question) * Are you willing to accept call-back and/or on-call assignments? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). * This position requires frequent bending, lifting, walking, carrying or using force equal to lifting 50 lbs., and working outdoors (sometimes in extreme weather). Can you meet the physical requirements for this position with or without reasonable accommodation? Yes No * Describe your experience managing a DataPower system and application. Please list the employer where you gained this experience and the technology used. (Open Ended Question) * Describe your experience with WebSphere. Please list the employer where you gained this experience and the technology used. (Open Ended Question) * Describe your experience with TIBCO. Please list the employer where you gained this experience and the technology used. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents