CITY OF OAKLAND, CA
Oakland, California, United States
The Position The City of Oakland is an equal-opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Why join the City of Oaklands Information Technology Department? The Information Technology Department (ITD) at the City of Oakland is a highly motivated and forward-thinking team dedicated to revolutionizing city operations through innovative technology solutions. We recognize the immense potential of technology to drive efficiency, streamline processes, and enhance the overall performance of city government. The Radio Shop within the City of Oakland Information Technology Department is an exciting, fast-paced environment! Working with technology and innovation, ITD leads digital transformation throughout the City! ITD offers a supportive, fun, dedicated environment where you can make a difference. * Click on the link below to see a video on what it's like to work for the City of Oakland! Working for the City of Oakland We are looking for someone who is: A Team Player: You will thrive as a team player by actively contributing, valuing diverse perspectives A Visionary: You will inspire the team with your visionary ideas and lead a revolution of innovation and progress Customer Service Oriented: You will provide exceptional customer service, going above and beyond to meet the needs of every customer and leaving a lasting positive impression on their experience. Innovative: You will continuously push the boundaries of innovation, introducing groundbreaking ideas and solutions that revolutionize industries and shape the future. Motivated: You will harness your unwavering motivation to achieve greatness, surpassing all obstacles and reaching new heights of success in every endeavor you pursue. What you will typically be responsible for: Answering customer calls promptly and professionally, providing exceptional service, and addressing their inquiries, concerns, and technical issues related to electronics products. Overseeing the support ticket management system, ensuring timely and efficient resolution of customer issues and inquiries. Ensuring that customer inquiries are addressed with accurate and comprehensive information regarding electronics products, features, specifications, and functionality. Working closely with departments across the City of Oakland to understand their technology needs, requirements, and challenges. Analyzing and developing customer service processes and identifying areas for improvement to enhance the overall customer experience Read the complete job description by clicking here . A few reasons you might love this job: Each day brings different scenarios, customer inquiries, and technical issues to solve, allowing you to constantly learn and grow. You will have a great team culture, fostering a supportive and collaborative environment where everyone works together towards common goals, enjoys camaraderie, and celebrates successes as a cohesive unit. You will work directly to improve the delivery of city services, making them more accessible, efficient, and user-friendly. You will have opportunities for personal development and growth, allowing you to continually expand your skills, knowledge, and capabilities, and empowering you to reach your full potential. A few challenges you might face in this job: You will have high demands and the fast-paced nature of the position requires exceptional time management, prioritization, and multitasking skills to ensure timely and efficient completion of tasks and projects. You will be balancing different needs, communicating effectively with customers, and meeting their expectations while considering operational constraints and resource limitations. You will overcome departmental barriers and promote open communication to ensure seamless integration of technology solutions and maximize organizational efficiency. Competencies Required: Critical Thinking: Analytically and logically evaluating information, propositions, and claims Professional & Technical Expertise: Applying technical subject matter to the job Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment Attention to Detail: Focusing on the details of work content, work steps, and final work products Establishing Credibility: Doing what one commits to doing and respecting the confidentiality of information and concerns shared by others. Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability Writing: Communicating effectively in writing Customer Focus: Attending to the needs and expectations of customers Handling & Resolving Conflict: Managing interpersonally strained situations Leadership: Guiding and encouraging others to accomplish a common goal Managing Performance: Ensuring superior individual and group performance Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness Minimum Requirements for Application Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education: An Associate's degree in Electronics from an accredited college. Experience: Four (4) years of experience working as an Electronics Technician, including two (2) years of supervisory experience in a technical environment. License or Certificate Possession of a valid California Driver's License must be maintained throughout tenure of employment. Desirable Qualifications: Possession of a Federal Communications Commission (FCC) Commercial Radio Operator License Certified training or certification in radio technology or related field. Certified in Project Management or experience in the field. Experience with troubleshooting complex technical issues, documented through successful problem resolution and customer satisfaction. Supplemental Information The Recruitment Process: The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their experience, education, and training listed on the application against the “minimum qualifications” listed for each position. Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job-related areas. Candidates who do not demonstrate that they meet the minimum qualification requirements will have an opportunity to request a final review. Candidates must request a final review within 5 business days of being notified that they did not meet the minimum qualifications. In the final review, candidates may clarify information already provided on their application. No additional work history, education, or certifications will be accepted. Any decisions made during this review process will be final. For this recruitment, all qualified applicants will be invited to the Structured Interview (sometimes referred to as an Oral Exam) . The tentative date of the Structured Interview is the week of April 15th. What’s in it for you? Work/Life Balance: 37.5 hour work weeks 15 paid holidays Vacation: 2 weeks per year minimum with the ability to accrue more depending on public sector years of service Retirement: CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security Health: The City of Oakland pays the full cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care, and other HMO and PPO plans Dental: Delta Dental full premium for employees and eligible dependents Vision: VSP full premium for employees and eligible dependents Sick leave: Employees accrue 12 days per year Deferred Compensation: 457(b) pre-tax plan and an after-tax ROTH 401(k)plan Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Tuition Reimbursement, Life Insurance up to $200k & Employee Training. Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list. The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract. Disaster Service Workers All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency. How to Apply Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at: http://agency.governmentjobs.com/oaklandca/default.cfm . If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.). Due to current events and pandemic-related safety concerns, City facilities may be closed to the public. Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact Alanna Butler, Assistant Human Resource Analyst at abutler@oaklandca.gov . The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*: • CalPERS Medical • Dental • Vision • Medical Waiver Plan - Cash-In-Lieu • Flexible Spending Accounts • Commuter Benefits • Group & Supplemental Life Insurance • Employee Assistance Program (EAP) • Guaranteed Ride Home (GRH) • Pension Benefits • Deferred Compensation * Specific benefits may vary depending on the assignedspecific bargaining unit. Information regarding most benefits can be reviewed here: Employee Benefits Information Current MOUs may be reviewed here: City of Oakland Labor Agreements Closing Date/Time: 4/4/2024 11:59 PM Pacific
The Position The City of Oakland is an equal-opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Why join the City of Oaklands Information Technology Department? The Information Technology Department (ITD) at the City of Oakland is a highly motivated and forward-thinking team dedicated to revolutionizing city operations through innovative technology solutions. We recognize the immense potential of technology to drive efficiency, streamline processes, and enhance the overall performance of city government. The Radio Shop within the City of Oakland Information Technology Department is an exciting, fast-paced environment! Working with technology and innovation, ITD leads digital transformation throughout the City! ITD offers a supportive, fun, dedicated environment where you can make a difference. * Click on the link below to see a video on what it's like to work for the City of Oakland! Working for the City of Oakland We are looking for someone who is: A Team Player: You will thrive as a team player by actively contributing, valuing diverse perspectives A Visionary: You will inspire the team with your visionary ideas and lead a revolution of innovation and progress Customer Service Oriented: You will provide exceptional customer service, going above and beyond to meet the needs of every customer and leaving a lasting positive impression on their experience. Innovative: You will continuously push the boundaries of innovation, introducing groundbreaking ideas and solutions that revolutionize industries and shape the future. Motivated: You will harness your unwavering motivation to achieve greatness, surpassing all obstacles and reaching new heights of success in every endeavor you pursue. What you will typically be responsible for: Answering customer calls promptly and professionally, providing exceptional service, and addressing their inquiries, concerns, and technical issues related to electronics products. Overseeing the support ticket management system, ensuring timely and efficient resolution of customer issues and inquiries. Ensuring that customer inquiries are addressed with accurate and comprehensive information regarding electronics products, features, specifications, and functionality. Working closely with departments across the City of Oakland to understand their technology needs, requirements, and challenges. Analyzing and developing customer service processes and identifying areas for improvement to enhance the overall customer experience Read the complete job description by clicking here . A few reasons you might love this job: Each day brings different scenarios, customer inquiries, and technical issues to solve, allowing you to constantly learn and grow. You will have a great team culture, fostering a supportive and collaborative environment where everyone works together towards common goals, enjoys camaraderie, and celebrates successes as a cohesive unit. You will work directly to improve the delivery of city services, making them more accessible, efficient, and user-friendly. You will have opportunities for personal development and growth, allowing you to continually expand your skills, knowledge, and capabilities, and empowering you to reach your full potential. A few challenges you might face in this job: You will have high demands and the fast-paced nature of the position requires exceptional time management, prioritization, and multitasking skills to ensure timely and efficient completion of tasks and projects. You will be balancing different needs, communicating effectively with customers, and meeting their expectations while considering operational constraints and resource limitations. You will overcome departmental barriers and promote open communication to ensure seamless integration of technology solutions and maximize organizational efficiency. Competencies Required: Critical Thinking: Analytically and logically evaluating information, propositions, and claims Professional & Technical Expertise: Applying technical subject matter to the job Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment Attention to Detail: Focusing on the details of work content, work steps, and final work products Establishing Credibility: Doing what one commits to doing and respecting the confidentiality of information and concerns shared by others. Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability Writing: Communicating effectively in writing Customer Focus: Attending to the needs and expectations of customers Handling & Resolving Conflict: Managing interpersonally strained situations Leadership: Guiding and encouraging others to accomplish a common goal Managing Performance: Ensuring superior individual and group performance Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness Minimum Requirements for Application Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education: An Associate's degree in Electronics from an accredited college. Experience: Four (4) years of experience working as an Electronics Technician, including two (2) years of supervisory experience in a technical environment. License or Certificate Possession of a valid California Driver's License must be maintained throughout tenure of employment. Desirable Qualifications: Possession of a Federal Communications Commission (FCC) Commercial Radio Operator License Certified training or certification in radio technology or related field. Certified in Project Management or experience in the field. Experience with troubleshooting complex technical issues, documented through successful problem resolution and customer satisfaction. Supplemental Information The Recruitment Process: The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their experience, education, and training listed on the application against the “minimum qualifications” listed for each position. Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job-related areas. Candidates who do not demonstrate that they meet the minimum qualification requirements will have an opportunity to request a final review. Candidates must request a final review within 5 business days of being notified that they did not meet the minimum qualifications. In the final review, candidates may clarify information already provided on their application. No additional work history, education, or certifications will be accepted. Any decisions made during this review process will be final. For this recruitment, all qualified applicants will be invited to the Structured Interview (sometimes referred to as an Oral Exam) . The tentative date of the Structured Interview is the week of April 15th. What’s in it for you? Work/Life Balance: 37.5 hour work weeks 15 paid holidays Vacation: 2 weeks per year minimum with the ability to accrue more depending on public sector years of service Retirement: CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security Health: The City of Oakland pays the full cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care, and other HMO and PPO plans Dental: Delta Dental full premium for employees and eligible dependents Vision: VSP full premium for employees and eligible dependents Sick leave: Employees accrue 12 days per year Deferred Compensation: 457(b) pre-tax plan and an after-tax ROTH 401(k)plan Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Tuition Reimbursement, Life Insurance up to $200k & Employee Training. Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list. The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract. Disaster Service Workers All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency. How to Apply Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at: http://agency.governmentjobs.com/oaklandca/default.cfm . If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.). Due to current events and pandemic-related safety concerns, City facilities may be closed to the public. Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact Alanna Butler, Assistant Human Resource Analyst at abutler@oaklandca.gov . The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*: • CalPERS Medical • Dental • Vision • Medical Waiver Plan - Cash-In-Lieu • Flexible Spending Accounts • Commuter Benefits • Group & Supplemental Life Insurance • Employee Assistance Program (EAP) • Guaranteed Ride Home (GRH) • Pension Benefits • Deferred Compensation * Specific benefits may vary depending on the assignedspecific bargaining unit. Information regarding most benefits can be reviewed here: Employee Benefits Information Current MOUs may be reviewed here: City of Oakland Labor Agreements Closing Date/Time: 4/4/2024 11:59 PM Pacific
CITY OF GLENDALE CA
Glendale, California, United States
The Position Under general supervision, this temporary, unclassified, part-time hourly position provides basic medical care and transport of the ill and injured as an Emergency Medical Technician (EMT). Essential functions of the job include, but are not limited to, the following: Ensures Department services are provided with exceptional customer service and the highest level of ethical standards. Responds to emergency medical calls and provides basic life support services. Safely operates an emergency vehicle to and from the scene of an emergency. Monitors a radio and operates communication equipment. Provides emergency medical care to the ill and injured within the scope of an EMT and in accordance with established policies and procedures. Transports patients to hospital emergency rooms. Obtains and records patients' vitals and circumstances of the emergency. Prepares reports of incidents for billing and other record keeping purposes. Maintains medical information in a confidential manner subject to the Health Insurance Portability and Accountability Act (HIPAA). Participates in EMS training and public education activities. Participates in station and equipment maintenance activities. Keeps abreast of department rules, regulations, procedures, and other training and job related material. Drives on City business. Assumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner. Performs other related duties as assigned or as the situation requires. Minimum Requirements Experience EMT experience is highly desirable. Education/Training Graduation from high school or attainment of GED or CHSPE certificate. An Associate of Arts or Associate of Science Degree in a related field is desirable. License(s)/Certification(s) Valid Basic Life Support (BLS) level Cardiopulmonary Resuscitation (CPR) card. Valid State of California Emergency Medical Technician (EMT) Certification issued by an approved State Certifying entity. NOTE: A valid State of California Paramedic License may substitute for the EMT certification; however, the National Registry will NOT be accepted in lieu of the EMT certification. Valid California Class C driver's license with an acceptable driving history. Valid California Motor Vehicle Ambulance Certification Endorsement by the time background packet is submitted. Knowledge, Skills & Abilities Knowledge of: Basic math operations, such as addition, subtraction, multiplication and division. California Vehicle Code. EMS procedures and equipment. EMT practices and procedures. Ability to: Provide exceptional customer service to those utilizing Glendale Fire Department services. Commit to the work requirements set forth by the Glendale Fire Department. Communicate clearly and concisely on a radio. Correct misunderstandings. Effectively provide customer service to the public and internal City employees. Establish and maintain effective working relationships with fellow employees, work cooperatively with others and deal tactfully with the public. Handle a high volume of emergency calls with tact and good judgment. Lift and carry heavy objects, as well as move and transport patients. Model and practice the highest standards of ethical conduct. Operate a computer and utilize programs within Microsoft Office. Perform competently under pressure in stressful situations. Read maps and learn City geography and street layout. Read, write legibly, and comprehend directions and instructions in English, both orally and in writing. Resolve interpersonal conflicts. Safely and effectively operate an emergency vehicle under normal and emergency response conditions. Speak before groups and effectively present materials or information. Other Characteristics Willingness to: Assume responsibility for maintaining a safe working environment. Must be at least 18 years of age. Must be in good physical condition. Must be of good moral character without past history of involvement in criminal activity or other unacceptable conduct. Work any shift, including weekends, holidays, and overtime as requested or required. Work 24 and 12 hour shifts as required. Bilingual abilities (speak, read and write) in languages spoken in the community highly desirable. Special Condition TATTOO POLICY: Unless otherwise exempted, no employee of the GFD shall have any "visible" tattoos or other skin markings. Tattoos, or other skin markings, shall be covered while on duty with a long-sleeved uniform shirt, long-sleeved work t-shirt, work pants, sweatpants, or a tattoo wrap/sleeve (100% cotton-NFPA compliant) approved by the Department. Cosmetic tattoos on the face (e.g. eye brows, eye liner, and lip liner) and wedding band tattoos on the ring finger will be reviewed by the Fire Chief on a case by case basis. Marks or scars from injuries or medical procedures are exempt from these policy restrictions. For further information regarding this policy, please contact Human Resources at (818) 548-2110. Note An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements. Exceptional Customer Service Policy The City of Glendale places a high importance on quality customer service and prides itself on the high level of customer service provided by every employee of the organization. As employees of the City of Glendale, we are committed to providing our diverse community and each other with courteous, considerate, and personal attention. Please click on the link to read the Exceptional Customer Service Policy . Selection Process EVALUATION OF APPLICATION: Submitted Ambulance Operator Application will be reviewed to ensure applicants meet the minimum requirements. ORAL INTERVIEW EXAMINATION: (Weight of 100%) To evaluate the applicant's experience, education, and general background for the position. BACKGROUND INVESTIGATION: A comprehensive background investigation will be conducted on all finalists, which will review and verify personal history including, but not limited to, financial responsibility, criminal history, drug use history, driving record, and verification of application materials. Significant issues or omissions in the above-stated areas may be grounds for disqualification. Background investigation will include a polygraph. EXAMINATION WEIGHTING: Evaluation - qualifying, Oral - 100%, Background Investigation - pass/fail. TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of special needs at least five days prior to the first portion of the exam so that a reasonable accommodation may be made. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity. NOTICE ASSUMING THE POSITION IS STILL OPEN, APPLICANTS WHO HAVE FAILED THE ORAL INTERVIEW MAY REAPPLY AFTER THREE (3) MONTHS FROM THE DATE OF THE INTERVIEW FAILED. APPLICANTS WHO FAILED THE BACKGROUND INVESTIGATION MAY REAPPLY AFTER ONE (1) YEAR FROM THE DATE OF DISQUALIFICATION. All hourly employees will be enrolled in the Public Agency Retirement System - Alternate Retirement System (PARS-ARS). Hourly employees may also participate in the Flexible Benefit Plan. Closing Date/Time: 3/29/2024 11:59 PM Pacific
The Position Under general supervision, this temporary, unclassified, part-time hourly position provides basic medical care and transport of the ill and injured as an Emergency Medical Technician (EMT). Essential functions of the job include, but are not limited to, the following: Ensures Department services are provided with exceptional customer service and the highest level of ethical standards. Responds to emergency medical calls and provides basic life support services. Safely operates an emergency vehicle to and from the scene of an emergency. Monitors a radio and operates communication equipment. Provides emergency medical care to the ill and injured within the scope of an EMT and in accordance with established policies and procedures. Transports patients to hospital emergency rooms. Obtains and records patients' vitals and circumstances of the emergency. Prepares reports of incidents for billing and other record keeping purposes. Maintains medical information in a confidential manner subject to the Health Insurance Portability and Accountability Act (HIPAA). Participates in EMS training and public education activities. Participates in station and equipment maintenance activities. Keeps abreast of department rules, regulations, procedures, and other training and job related material. Drives on City business. Assumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner. Performs other related duties as assigned or as the situation requires. Minimum Requirements Experience EMT experience is highly desirable. Education/Training Graduation from high school or attainment of GED or CHSPE certificate. An Associate of Arts or Associate of Science Degree in a related field is desirable. License(s)/Certification(s) Valid Basic Life Support (BLS) level Cardiopulmonary Resuscitation (CPR) card. Valid State of California Emergency Medical Technician (EMT) Certification issued by an approved State Certifying entity. NOTE: A valid State of California Paramedic License may substitute for the EMT certification; however, the National Registry will NOT be accepted in lieu of the EMT certification. Valid California Class C driver's license with an acceptable driving history. Valid California Motor Vehicle Ambulance Certification Endorsement by the time background packet is submitted. Knowledge, Skills & Abilities Knowledge of: Basic math operations, such as addition, subtraction, multiplication and division. California Vehicle Code. EMS procedures and equipment. EMT practices and procedures. Ability to: Provide exceptional customer service to those utilizing Glendale Fire Department services. Commit to the work requirements set forth by the Glendale Fire Department. Communicate clearly and concisely on a radio. Correct misunderstandings. Effectively provide customer service to the public and internal City employees. Establish and maintain effective working relationships with fellow employees, work cooperatively with others and deal tactfully with the public. Handle a high volume of emergency calls with tact and good judgment. Lift and carry heavy objects, as well as move and transport patients. Model and practice the highest standards of ethical conduct. Operate a computer and utilize programs within Microsoft Office. Perform competently under pressure in stressful situations. Read maps and learn City geography and street layout. Read, write legibly, and comprehend directions and instructions in English, both orally and in writing. Resolve interpersonal conflicts. Safely and effectively operate an emergency vehicle under normal and emergency response conditions. Speak before groups and effectively present materials or information. Other Characteristics Willingness to: Assume responsibility for maintaining a safe working environment. Must be at least 18 years of age. Must be in good physical condition. Must be of good moral character without past history of involvement in criminal activity or other unacceptable conduct. Work any shift, including weekends, holidays, and overtime as requested or required. Work 24 and 12 hour shifts as required. Bilingual abilities (speak, read and write) in languages spoken in the community highly desirable. Special Condition TATTOO POLICY: Unless otherwise exempted, no employee of the GFD shall have any "visible" tattoos or other skin markings. Tattoos, or other skin markings, shall be covered while on duty with a long-sleeved uniform shirt, long-sleeved work t-shirt, work pants, sweatpants, or a tattoo wrap/sleeve (100% cotton-NFPA compliant) approved by the Department. Cosmetic tattoos on the face (e.g. eye brows, eye liner, and lip liner) and wedding band tattoos on the ring finger will be reviewed by the Fire Chief on a case by case basis. Marks or scars from injuries or medical procedures are exempt from these policy restrictions. For further information regarding this policy, please contact Human Resources at (818) 548-2110. Note An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements. Exceptional Customer Service Policy The City of Glendale places a high importance on quality customer service and prides itself on the high level of customer service provided by every employee of the organization. As employees of the City of Glendale, we are committed to providing our diverse community and each other with courteous, considerate, and personal attention. Please click on the link to read the Exceptional Customer Service Policy . Selection Process EVALUATION OF APPLICATION: Submitted Ambulance Operator Application will be reviewed to ensure applicants meet the minimum requirements. ORAL INTERVIEW EXAMINATION: (Weight of 100%) To evaluate the applicant's experience, education, and general background for the position. BACKGROUND INVESTIGATION: A comprehensive background investigation will be conducted on all finalists, which will review and verify personal history including, but not limited to, financial responsibility, criminal history, drug use history, driving record, and verification of application materials. Significant issues or omissions in the above-stated areas may be grounds for disqualification. Background investigation will include a polygraph. EXAMINATION WEIGHTING: Evaluation - qualifying, Oral - 100%, Background Investigation - pass/fail. TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of special needs at least five days prior to the first portion of the exam so that a reasonable accommodation may be made. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity. NOTICE ASSUMING THE POSITION IS STILL OPEN, APPLICANTS WHO HAVE FAILED THE ORAL INTERVIEW MAY REAPPLY AFTER THREE (3) MONTHS FROM THE DATE OF THE INTERVIEW FAILED. APPLICANTS WHO FAILED THE BACKGROUND INVESTIGATION MAY REAPPLY AFTER ONE (1) YEAR FROM THE DATE OF DISQUALIFICATION. All hourly employees will be enrolled in the Public Agency Retirement System - Alternate Retirement System (PARS-ARS). Hourly employees may also participate in the Flexible Benefit Plan. Closing Date/Time: 3/29/2024 11:59 PM Pacific