Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary This position performs duties under the limited supervision of the Network Services Director. The Cloud Network Engineer works independently to plan, design, engineer, operate, support, maintain, and monitor the wide area network, private cloud, hybrid cloud, public cloud, wireless and local area networks on campus. This position serves as the expert-level primary for the emerging Public Cloud Infrastructure network technologies (i.e; GCP, Azure and AWS). The position is responsible for overseeing the technical design and deployment of the University’s network strategy. Primary responsibilities include controlling network activity to ensure sound and secure operations and coordinating and monitoring multiple concurrent projects relating to the expansion and maintenance of existing network facilities and deployment of new network technologies. This position focuses on core network infrastructure, public cloud networking, WAN and border infrastructure. Key Responsibilities Provide program management of assigned network architecture and development of future roadmaps based on CSU/SJSU, industry best practices and vendor input, including plans for future network technologies integration and deployment. Design, manage and maintain network and VOIP architecture and services deployment to improve efficiency and cost effectiveness in adherence with existing technology strategy. Provide proactive consultation to management on needs, risks, plans and opportunities in assigned technology areas. Lead network technology projects from evaluation, implementation, validation, and documentation. Prepare and execute plans for campus expansions and upgrades, including integration of other campus services. Collaborate with other CSU campuses to integrate/access SJSU services with other systems hosted at different CSUs/cloud/vendor sites. Provide Full Lifecycle for Emerging AWS/Azure/GCP Public Cloud Infrastructure. Collaborate with ISO to design, plan and maintain network systems, on premise and in the cloud, to adhere to ISO policy and standards. Secure network resources from inappropriate access and other threats. Address security related issues for network access and devices. Collaborate with Campus resources on security incidents. Develop and manage processes and procedures to support daily campus network/VOIP services and operations. Manage network/VOIP services based on ITSM practices established by IT. Conduct network tests and monitoring of network integrity, performance and security to identify service issues and develop plans for remediation. Maintain and support network equipment and software systems, including firewalls, switches, WAPs & WLAN controllers, VOIP Infrastructure and other network related hardware and software. Recommend initiatives and changes to improve quality and services. Follow all change management procedures including preparation of change requests to execution. Mentor and cross-train staff on best practices and operational processes. Create and maintain documentation for assigned technologies. Troubleshoot network problems for Cloud, WAN, LAN and Wireless communications and security issues. Troubleshoot VOIP related issues for SJSU Managed VOIP infrastructure like UC/UCCE. Develop and implement procedures, tools and best practices to avoid wasted resources and improve efficiency for SJSU users when using the network resources in on premise and public clouds. Knowledge, Skills & Abilities Ability to design and maintain network security and integrity of data on network Ability to develop, document and continuously improve operational processes and procedures Ability to investigate security incidents within respective systems Ability to lead and manage projects and change implementations in alignment with IT best practices Ability to manage vendor relationships to provide effect support to assigned technologies Ability to mentor and train staff on network technologies and procedures Advanced knowledge of how to configure and operate network hardware and software, including routers, switches, firewalls, management systems, and protocols Advanced knowledge of IP data, voice and video networks Advanced knowledge of network architecture and design for performance, reliability, and security Advanced knowledge of network traffic and performance parameters to interpret variance and service impact to users Comprehensive knowledge of local and wide area networks (LAN, WAN) and wireless system configuration(s) and protocols. Comprehensive knowledge of AWS/Azure/GCP Cloud networking, and general public Cloud networking Comprehensive knowledge of network architecture, configuration, protocols, and interconnectivity requirements for internal/external information transmission Comprehensive knowledge of network routing protocols (OSPF, BGP, MPLS) Comprehensive knowledge of firewall platforms (Cisco, Palo Alto) Comprehensive knowledge of security standards and network system utilities Demonstrated ability to install, configure, operate, and maintain applicable network equipment and application software programs Understanding of Identity Management and authentication concepts Advance knowledge with Infrastructure as Code and desire to apply automation to all aspects of the network cloud administration and operations Required Qualifications Bachelor’s degree in computer science, engineering, industrial technology, telecommunications or a related technical field, or equivalent training Five years of hands-on experience managing converged enterprise networks Preferred Qualifications Minimum 7 years of hands-on experience with the following protocols (OSPF/BGP/MPLS) Five years of hands-on experience with Cisco Nexus and IOS-XE platforms Five years of hands-on experience with Cisco/Palo Alto Firewalls Five years of professional experience with architecting and building substantial networks on IaaS and PaaS platforms such as GCP, Azure or AWS Compensation Classification: Network Analyst - Expert CSU Salary Range: $6,686/month - $12,947/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: November 7, 2023 through November 20, 2023 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). #LI-RC1 Advertised: Nov 07 2023 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job Summary This position performs duties under the limited supervision of the Network Services Director. The Cloud Network Engineer works independently to plan, design, engineer, operate, support, maintain, and monitor the wide area network, private cloud, hybrid cloud, public cloud, wireless and local area networks on campus. This position serves as the expert-level primary for the emerging Public Cloud Infrastructure network technologies (i.e; GCP, Azure and AWS). The position is responsible for overseeing the technical design and deployment of the University’s network strategy. Primary responsibilities include controlling network activity to ensure sound and secure operations and coordinating and monitoring multiple concurrent projects relating to the expansion and maintenance of existing network facilities and deployment of new network technologies. This position focuses on core network infrastructure, public cloud networking, WAN and border infrastructure. Key Responsibilities Provide program management of assigned network architecture and development of future roadmaps based on CSU/SJSU, industry best practices and vendor input, including plans for future network technologies integration and deployment. Design, manage and maintain network and VOIP architecture and services deployment to improve efficiency and cost effectiveness in adherence with existing technology strategy. Provide proactive consultation to management on needs, risks, plans and opportunities in assigned technology areas. Lead network technology projects from evaluation, implementation, validation, and documentation. Prepare and execute plans for campus expansions and upgrades, including integration of other campus services. Collaborate with other CSU campuses to integrate/access SJSU services with other systems hosted at different CSUs/cloud/vendor sites. Provide Full Lifecycle for Emerging AWS/Azure/GCP Public Cloud Infrastructure. Collaborate with ISO to design, plan and maintain network systems, on premise and in the cloud, to adhere to ISO policy and standards. Secure network resources from inappropriate access and other threats. Address security related issues for network access and devices. Collaborate with Campus resources on security incidents. Develop and manage processes and procedures to support daily campus network/VOIP services and operations. Manage network/VOIP services based on ITSM practices established by IT. Conduct network tests and monitoring of network integrity, performance and security to identify service issues and develop plans for remediation. Maintain and support network equipment and software systems, including firewalls, switches, WAPs & WLAN controllers, VOIP Infrastructure and other network related hardware and software. Recommend initiatives and changes to improve quality and services. Follow all change management procedures including preparation of change requests to execution. Mentor and cross-train staff on best practices and operational processes. Create and maintain documentation for assigned technologies. Troubleshoot network problems for Cloud, WAN, LAN and Wireless communications and security issues. Troubleshoot VOIP related issues for SJSU Managed VOIP infrastructure like UC/UCCE. Develop and implement procedures, tools and best practices to avoid wasted resources and improve efficiency for SJSU users when using the network resources in on premise and public clouds. Knowledge, Skills & Abilities Ability to design and maintain network security and integrity of data on network Ability to develop, document and continuously improve operational processes and procedures Ability to investigate security incidents within respective systems Ability to lead and manage projects and change implementations in alignment with IT best practices Ability to manage vendor relationships to provide effect support to assigned technologies Ability to mentor and train staff on network technologies and procedures Advanced knowledge of how to configure and operate network hardware and software, including routers, switches, firewalls, management systems, and protocols Advanced knowledge of IP data, voice and video networks Advanced knowledge of network architecture and design for performance, reliability, and security Advanced knowledge of network traffic and performance parameters to interpret variance and service impact to users Comprehensive knowledge of local and wide area networks (LAN, WAN) and wireless system configuration(s) and protocols. Comprehensive knowledge of AWS/Azure/GCP Cloud networking, and general public Cloud networking Comprehensive knowledge of network architecture, configuration, protocols, and interconnectivity requirements for internal/external information transmission Comprehensive knowledge of network routing protocols (OSPF, BGP, MPLS) Comprehensive knowledge of firewall platforms (Cisco, Palo Alto) Comprehensive knowledge of security standards and network system utilities Demonstrated ability to install, configure, operate, and maintain applicable network equipment and application software programs Understanding of Identity Management and authentication concepts Advance knowledge with Infrastructure as Code and desire to apply automation to all aspects of the network cloud administration and operations Required Qualifications Bachelor’s degree in computer science, engineering, industrial technology, telecommunications or a related technical field, or equivalent training Five years of hands-on experience managing converged enterprise networks Preferred Qualifications Minimum 7 years of hands-on experience with the following protocols (OSPF/BGP/MPLS) Five years of hands-on experience with Cisco Nexus and IOS-XE platforms Five years of hands-on experience with Cisco/Palo Alto Firewalls Five years of professional experience with architecting and building substantial networks on IaaS and PaaS platforms such as GCP, Azure or AWS Compensation Classification: Network Analyst - Expert CSU Salary Range: $6,686/month - $12,947/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: November 7, 2023 through November 20, 2023 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). #LI-RC1 Advertised: Nov 07 2023 Pacific Standard Time Applications close: Closing Date/Time:
Our Pulse Network Engineer performs a variety of complex tasks in analysis, design, testing, installation, monitoring, integration and maintenance, and maintaining the health and security of all network services and associated systems of the broadband network. This position is responsible for the design, configuration, operation, enhancement, and troubleshooting of a large, complex city government enterprise network and advanced broadband-based Triple Play services network and other networks such as GPON, Carrier Ethernet, MPLS, and DWDM networks. The salary range for this position is $75,000 - $98,891 annually with a hiring range of $75,000 - $86,072 annually , depending on qualifications and experience. This opportunity will be available until the position is filled, with a first reading of resumes on Monday, March 25, 2024. A current resume is required, and a cover letter is preferred. Pulse is a trusted local utility committed to connecting the Loveland community. We provide reliable connections our residents need, backed by exceptional customer service and fair rates. Established in 2018, Pulse is an investment in our local economy. We are continuing to build our Pulse team and looking for talented people to make our vision a reality for all of Loveland. We are looking for innovative, creative and passionate staff members that are excited to be a part of our journey. Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City. Essential Functions Perform extensive design, configuration, deployment, management, maintenance and troubleshooting in GPON and Active Ethernet fiber optic switching technologies, OLTs, ONTs, various wireless technologies (such as WiFi, WiMax and PTP Microwave), switches and routers, firewalls, VPN concentrators, and servers. Translate customer requirements into feasible solutions and work with teammates and cross-functional teams to design, plan, communicate, and implement those solutions. Plan and design local and wide area data and voice (converged network) communications connectivity. Maintain the health and operations of all networks, servers, and services. Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating on network optimization. Document network problems and resolution for future reference. Review, research, and resolve complex problems relating to network and server installation, integration, security, configuration, and monitoring. Participate in an on-call rotation to support the network operations center and technical service representatives. Develop and document system standards and provide documentation of all new and existing logical and physical networks and infrastructure. Review and monitor connectivity, project development, adherence to networking standards, and thorough testing produced by network contractors, vendors, and staff for quality control. Upgrade network hardware and software components as required. Design, analyze and manage enterprise network including installation, maintenance, and security of LAN/WAN. Assist with routing and switching configurations changes as part of day-to-day operational support or planned/engineered changes Other Job Functions Serve as a liaison with outside vendors, local key accounts, and service providers on technical issues relating to networking equipment, servers, transport, and connectivity. Complete special projects as assigned. Provide technical support to colleagues within engineering and network operations. Upgrades network hardware and software components as required. Participates in various network projects in the areas of project engineering, scheduling, equipment upgrades and copper or fiber optics installation. Assists with research, evaluation and implementation of new network technologies and tools. Assists with maintaining technical standards for network operations. Creation of network documentation and diagrams. Work with regional partners in solution-oriented approaches. Performs other duties as assigned. Qualifications Education: 4 Year / Bachelor's Degree in Computer Science, Information Technology, Data Communications or related field. An equivalent combination of education and or experience may substitute for education requirements on a year for year basis. Experience: 3 years as a Network Engineer, Network Administrator, Systems Engineer, or working as an engineer in an ISP or network operations environment. Certifications Must possess a valid driver's license. Preferred: Current certification in Cisco, Juniper and/or Nokia Knowledge, Skills, and Abilities Knowledge of ISP, WAN, or similar network environment Experience with configuring and managing routers, layer 2/3 switches, and wireless devices (access points, stations and PTP equipment) Experience with GPON, Active Ethernet, OLTs, and FTTP hardware Knowledge of and experience with the following: Advanced network protocols such as ARP, IPv4/v6, ICMPv4/v6, OSPFv2/v3, DHCPv4/v6, DNS, NAT, and QoS Network loop prevention, load balancing and redundant services such as SVI, VTP, RSTP, VRRP, SRRP, GLBP, Multi-Chassis sync, iBGP/eBGP tuning attributes Advanced layer 2/3 network services such VPLS, VRF/VPRN, Classes of Services, and Service Flow Through provisioning) Transport and access technologies including MPLS, IPSEC/GRE, MEF Carrier Ethernet, DWDM VoIP technology and industry standards such as SIP, MGCP and PSTN call routing Intermediate to advanced experience in a Linux server environment. Trouble Ticketing or Incident Management system. Network management and monitoring systems. Basic scripting experience in BASH, perl, PowerShell, VBScript or python. Wireless networks, such as 802. 11a/b/g/n WiFi, PtP, or mesh. Services and protocols, including SNMP, SYSLOG, BGP, OSPF, MySQL, DNS and DHCP Servers. Thorough understanding of TCP/IP and Ethernet. Strong technical and analytical, and communication skills. Analyze data, solve problems, and develop logical solutions. Physical Demands Frequent: Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal. Working Environment Frequent: Exposure to routine office noise and equipment. Occasional: Exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident. This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions. City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Benefits Information Benefit Eligible Benefits Package Includes: Two (2) Medical plans, Dental, Vision (for self/ spouse/ children) A Dedicated, exclusive Employee Health and Wellness Center Discounted Chilson Center passes Paid vacation, holidays, floating holidays, and medical leave Flexible spending including Dependent Care Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage Retirement 401a, 457, Roth (pre-& post tax) and company match A Comprehensive Employee Assistance Program Voluntary 529 College Invest program Tuition Reimbursement Employee Referral Program Personal and Professional Development opportunities Employee Recognition Program Exceptional work-life balance Market based pay & regular performance reviews Local Government employment is eligible for Public Loan Forgiveness Program The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information. Employment offers will be conditional on the successful completion of a driving record and criminal history background check. Management Level / Job Level: This position has no Supervisory or Management Responsibilities.
Mar 15, 2024
Full Time
Our Pulse Network Engineer performs a variety of complex tasks in analysis, design, testing, installation, monitoring, integration and maintenance, and maintaining the health and security of all network services and associated systems of the broadband network. This position is responsible for the design, configuration, operation, enhancement, and troubleshooting of a large, complex city government enterprise network and advanced broadband-based Triple Play services network and other networks such as GPON, Carrier Ethernet, MPLS, and DWDM networks. The salary range for this position is $75,000 - $98,891 annually with a hiring range of $75,000 - $86,072 annually , depending on qualifications and experience. This opportunity will be available until the position is filled, with a first reading of resumes on Monday, March 25, 2024. A current resume is required, and a cover letter is preferred. Pulse is a trusted local utility committed to connecting the Loveland community. We provide reliable connections our residents need, backed by exceptional customer service and fair rates. Established in 2018, Pulse is an investment in our local economy. We are continuing to build our Pulse team and looking for talented people to make our vision a reality for all of Loveland. We are looking for innovative, creative and passionate staff members that are excited to be a part of our journey. Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City. Essential Functions Perform extensive design, configuration, deployment, management, maintenance and troubleshooting in GPON and Active Ethernet fiber optic switching technologies, OLTs, ONTs, various wireless technologies (such as WiFi, WiMax and PTP Microwave), switches and routers, firewalls, VPN concentrators, and servers. Translate customer requirements into feasible solutions and work with teammates and cross-functional teams to design, plan, communicate, and implement those solutions. Plan and design local and wide area data and voice (converged network) communications connectivity. Maintain the health and operations of all networks, servers, and services. Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating on network optimization. Document network problems and resolution for future reference. Review, research, and resolve complex problems relating to network and server installation, integration, security, configuration, and monitoring. Participate in an on-call rotation to support the network operations center and technical service representatives. Develop and document system standards and provide documentation of all new and existing logical and physical networks and infrastructure. Review and monitor connectivity, project development, adherence to networking standards, and thorough testing produced by network contractors, vendors, and staff for quality control. Upgrade network hardware and software components as required. Design, analyze and manage enterprise network including installation, maintenance, and security of LAN/WAN. Assist with routing and switching configurations changes as part of day-to-day operational support or planned/engineered changes Other Job Functions Serve as a liaison with outside vendors, local key accounts, and service providers on technical issues relating to networking equipment, servers, transport, and connectivity. Complete special projects as assigned. Provide technical support to colleagues within engineering and network operations. Upgrades network hardware and software components as required. Participates in various network projects in the areas of project engineering, scheduling, equipment upgrades and copper or fiber optics installation. Assists with research, evaluation and implementation of new network technologies and tools. Assists with maintaining technical standards for network operations. Creation of network documentation and diagrams. Work with regional partners in solution-oriented approaches. Performs other duties as assigned. Qualifications Education: 4 Year / Bachelor's Degree in Computer Science, Information Technology, Data Communications or related field. An equivalent combination of education and or experience may substitute for education requirements on a year for year basis. Experience: 3 years as a Network Engineer, Network Administrator, Systems Engineer, or working as an engineer in an ISP or network operations environment. Certifications Must possess a valid driver's license. Preferred: Current certification in Cisco, Juniper and/or Nokia Knowledge, Skills, and Abilities Knowledge of ISP, WAN, or similar network environment Experience with configuring and managing routers, layer 2/3 switches, and wireless devices (access points, stations and PTP equipment) Experience with GPON, Active Ethernet, OLTs, and FTTP hardware Knowledge of and experience with the following: Advanced network protocols such as ARP, IPv4/v6, ICMPv4/v6, OSPFv2/v3, DHCPv4/v6, DNS, NAT, and QoS Network loop prevention, load balancing and redundant services such as SVI, VTP, RSTP, VRRP, SRRP, GLBP, Multi-Chassis sync, iBGP/eBGP tuning attributes Advanced layer 2/3 network services such VPLS, VRF/VPRN, Classes of Services, and Service Flow Through provisioning) Transport and access technologies including MPLS, IPSEC/GRE, MEF Carrier Ethernet, DWDM VoIP technology and industry standards such as SIP, MGCP and PSTN call routing Intermediate to advanced experience in a Linux server environment. Trouble Ticketing or Incident Management system. Network management and monitoring systems. Basic scripting experience in BASH, perl, PowerShell, VBScript or python. Wireless networks, such as 802. 11a/b/g/n WiFi, PtP, or mesh. Services and protocols, including SNMP, SYSLOG, BGP, OSPF, MySQL, DNS and DHCP Servers. Thorough understanding of TCP/IP and Ethernet. Strong technical and analytical, and communication skills. Analyze data, solve problems, and develop logical solutions. Physical Demands Frequent: Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal. Working Environment Frequent: Exposure to routine office noise and equipment. Occasional: Exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident. This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions. City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Benefits Information Benefit Eligible Benefits Package Includes: Two (2) Medical plans, Dental, Vision (for self/ spouse/ children) A Dedicated, exclusive Employee Health and Wellness Center Discounted Chilson Center passes Paid vacation, holidays, floating holidays, and medical leave Flexible spending including Dependent Care Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage Retirement 401a, 457, Roth (pre-& post tax) and company match A Comprehensive Employee Assistance Program Voluntary 529 College Invest program Tuition Reimbursement Employee Referral Program Personal and Professional Development opportunities Employee Recognition Program Exceptional work-life balance Market based pay & regular performance reviews Local Government employment is eligible for Public Loan Forgiveness Program The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information. Employment offers will be conditional on the successful completion of a driving record and criminal history background check. Management Level / Job Level: This position has no Supervisory or Management Responsibilities.
CITY OF ESCONDIDO, CA
City of Escondido, California, United States
Summary If working with these technologies excites you, read the rest of the job posting and enter your application to start your journey to further your career at the City of Escondido where we leverage today’s technology to improve the quality of life for our residents. Key Knowledge Areas: Advanced Network Infrastructure Design and Management (LAN/WAN/Fiber/Wireless P2P/Cellular/Etc.)Microsoft Enterprise Site with M365/E5 Security Licensing/Exchange Hybrid Administration Active Directory and Azure AD Management IT Security Practices and Compliance (DOJ/CJIS, PCI DSS, NCUA Standards) High-Availability Infrastructure Management (VMware/vxRail, Hyper-V) ITIL Framework/Service Desk Management with Freshservice Cloud Computing (AWS, Azure, Google Cloud) Open Data and Integrations via API This position is open until filled. A first review of applications will take place during the week of April 14, 2024. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. If you want to join a hardworking team that shares a commitment to provide top-quality municipal services in a prime North County location , consider a career with the City of Escondido. We have an opening for the position of Senior Network Systems Technician in our Information Systems Department. For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's website. Under direction, leads, oversees, and participates in the more complex and difficult work of staff responsible for providing support in the development, installation, implementation, testing, evaluation, and administration of the City's local and wide area networks; installs, configures, test and supports a variety of network components and devices; performs preventative maintenance on network segments and components; provides liaison and technical assistance to Network Systems Engineer, Network Systems Technicians and end users; installs and troubleshoots advanced and complex software and hardware configurations; and consults with department representatives to determine hardware/software requirements and develops specifications; and performs a variety of technical tasks relative to assigned areas of responsibility. Key Responsibilities The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Leads, plans, trains, and reviews the work of staff responsible for providing support in the development, installation, implementation, testing, evaluation, and administration of the City's local and wide area networks. Trains assigned employees in their areas of work including network systems methods, procedures, and techniques. Verifies the work of assigned employees for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications; ensures adherence to safe work practices and procedures. Installs and configures complex network hardware, software and peripheral equipment; troubleshoots, diagnoses, and resolves server and networked devices hardware and software problems. Oversees and participates in installing and maintaining network components including routers, switches, bridges, hubs, digital service unit/channel service unit, and other network equipment and software. Oversees and participates in investigating, analyzing and resolving complex network-related problems; resolves compatibility problems across City networks; troubleshoots network failures, router problems and telecommunications problems; recommends and implements changes and improvements. Evaluates network protocols, hardware and software to determine their applicability to City network needs; recommends and implements changes and improvements. Monitors network security and performance; identifies unauthorized access and potential security risks; participates in projects to enhance network security operations. Provides support to network server administrative and maintenance operations; performs back-ups; installs and configures software; installs networked equipment including printers. Provides advanced desktop support to clients; installs and configures hardware and software, operating systems and peripherals; troubleshoots, diagnoses and resolves complex hardware and software problems. Performs technical writing duties in the development and production of system documentation, instructional and procedural manuals. Researches and recommends the purchase of computer related equipment and peripherals; orders equipment and software as necessary. Collaborates with customers to determine the best hardware and software for departmental technology projects. Performs complex system-wide or network-wide audits, and generates reports that include system performance, recommended changes, and any other possible data of interest, such as system security. Assists other departments in designing, and possibly authoring the documents/programs; customizes installed software to the specific requirements of a department. Develops network and system topology maps that assist other staff members in the department or organization to understand the relationships between systems. Works with other positions in the department to learn the day-to-day operation of all systems. Responds to public inquiries in a courteous manner; provides information within the area of assignment; resolves complaints in an efficient and timely manner. Estimates time, materials, and equipment required for jobs assigned; requisitions materials as required. Performs related duties as required. QUALIFICATIONS Knowledge of: Operations, services, and activities of a comprehensive local and wide area network program. Principles of lead supervision and training. Advanced principles and practices of network system design, installation and maintenance. Advanced principles of hardware and software configuration and installation. All operating systems that are in use within the entire organization including but not limited to Windows Desktop, Windows Server, Microsoft HyperV, and Apple IOS. All aspects of configuring and maintaining system security, network security, and site security for information systems. All available Wide Area Networking technologies currently in use within the organization, including installation and maintenance of routers, switches, access points, wireless LAN equipment and firewalls. Local Area Networking, including maintenance, installation, and troubleshooting techniques, especially dealing with the TCP/IP protocol and services, and managing a large diversified environment using TCP/IP. Advanced methods and techniques of troubleshooting hardware and software problems. Cabling protocols, hardware and software. Technical specifications, standard performance, and possible configuration options for all common components and peripherals. Distributed database installation, structuring, maintenance, and troubleshooting. The Internet, HTML, and CGI scripting, as well as desktop publishing or user interface design. The national telecommunications infrastructure and ability to work through problems with telecommunications provider to correctly diagnose problems, troubleshoot, and expedite orders, and minimize downtime. Principles of customer service. Pertinent federal, state and local codes, laws and regulations. Ability to: Lead, organize, and review the work of staff. Independently perform the most difficult network systems tasks. Interpret, explain, and enforce department policies and procedures. Evaluate complex hardware and software requirements. Implement complex hardware and software changes and enhancements. Analyze, troubleshoot and resolve highly technical networking issues. Install, configure, troubleshoot and/or repair complex hardware and software problems. Respond to requests and inquiries from network users and provide assistance as needed. Be adaptive towards new systems and technology that may be implemented in the organization. Understand the complex relationships between different components in a networked environment. Analyze and define problems and conceptualize feasible solutions, and present all practical solutions in a concise format to non-technical users. Develop and revise complex computer programs. Document and diagram existing code. Coordinate meetings for product/project demonstrations for the managers of a department and other members of the Information Systems staff. Evaluate existing systems and recommend possible enhancements to systems or network components. Make the necessary changes to any computer component within the organization. Lead and coordinate the activities of a computer user group. Train other employees on either a one-on-one basis, or in a group. Understand the complex relationships between various components of a distributed system. Understand the consequences of changes on individual systems with respect to the entire organizational system. Coordinate with other staff members to meet deadlines while minimizing downtime. Work independently in the absence of supervision. Demonstrate an awareness and appreciation of the cultural diversity of the community. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Minimum Requirements Education/Training: A Bachelor's degree from an accredited college or university with major course work in computer science, information systems or a related field Experience: Four years (full-time equivalent) of increasingly responsible network administration experience including two years (full-time equivalent) of experience at a level comparable to a Network Systems Engineer with the City. Additional qualifying experience may be substituted for the required education on a year-for-year basis. Supplemental Information NOTE: For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's web site. The City of Escondido is committed to a drug and alcohol free workplace. All applicants will be subject to fingerprint investigation before a conditional offer of employment is extended. A pre-employment medical examination will be conducted following a conditional offer of employment for all positions. Safety sensitive positions will include a pre-employment drug screen. Positions subject to the Department of Transportation (DOT) regulations will be subject to DOT pre-employment drug testing and random drug and alcohol testing. SELECTION PROCEDURE Applications will be screened and the most qualified candidates will be invited to appear for testing. All positions require the ability to read, write and speak English. Types of tests may include written and/or oral examination, physical agility, practical exam or other appropriate job-related selection process. When testing is completed, candidates will be ranked on an eligibility list in the order of their test score. Selection for appointments is made from names certified on the eligibility list. All appointments are subject to the successful completion of background investigation including LIVESCAN fingerprinting, and will be required to submit verification of the legal right to work in the United States. Qualification by a medical examination will be required at the time of appointment. After appointment, classified employees must satisfactorily complete a probationary period to be eligible for regular status. In accordance with the Immigration Reform and Control Act of 1986, all new employees must produce proof of eligibility to work in the United States within the first three days of their employment. The City of Escondido participates in E-Verify®. The Loyalty Oath will be administered to all new employees on their first day of hire. New employees hired into positions that require a driver's license must provide proof of a valid California Driver's License of the appropriate class level on their first day of employment. Additional information regarding the essential functions and physical, environmental and communication demands of the position may be obtained from the Human Resources Department. If you require reasonable accommodation in the testing process, such as an alternate means of testing, you must contact the Human Resources Department by the final filing date to complete a Request for Reasonable Accommodation form. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. Note: Pursuant to California Civil Code section 1786.53, the City of Escondido shall provide to all job candidates a copy of any records of arrest, indictment, conviction, civil judicial action, tax lien or outstanding judgment which was obtained in the course of conducting an evaluation for employment, assignment, and/or promotion. A copy of this information, if received by the City, will be given to candidates within seven days of the City's receipt. VETERANS' PREFERENCE Eligible individuals are those who meet the following criteria: Served in the U.S. armed forces Received an honorable discharge Did not retire from military service Seeking employment with the City of Escondido for the first time. Guard and Reserve active duty for training purposes does not qualify for veterans' preference. Proof of eligibility (copy of DD-214) must be submitted at time of application, or later if the promulgation of the eligibility list will not be delayed. Veterans' preference credit will only be applied to eligible applicants who attained a passing grade (total score exclusive of credit) on the final open examination. ABOUT OUR CITY The City of Escondido is a prominent agricultural, commercial hub and residential center of North San Diego County. Located a short 30-minute drive from the beach, the mountains or downtown San Diego, Escondido residents enjoy the pleasure of a rural lifestyle with all the benefits of suburban living. Escondido is a diverse, vibrant community with many amenities. The city offers attractive homes in a wide range of prices, two lakes, several parks, a sports center, golf courses, restaurants, wineries, shopping centers, a variety of art galleries, entertainment venues, and a state of the art hospital. Established in 1888, the city's rich past brings charm and stability to the community; yet integrated with Escondido's treasured heritage is a progressive future, bright and brimming with promise. EOE The City of Escondido does not discriminate on the basis of race, color, religion, disability, sex, age, national origin, or sexual orientation. We will attempt to reasonably accommodate applicants with disabilities upon request The City of Escondido offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and life insurance. The Benefits of Choice program offers you a range of benefits. You choose the coverage that is right for you, your family and your budget. Read this e-Guide for an overview of your options, with links to additional details and forms. For a more detailed overview of this benefits package, please visit the Management Benefit Summary. Closing Date/Time: Continuous
Mar 26, 2024
Full Time
Summary If working with these technologies excites you, read the rest of the job posting and enter your application to start your journey to further your career at the City of Escondido where we leverage today’s technology to improve the quality of life for our residents. Key Knowledge Areas: Advanced Network Infrastructure Design and Management (LAN/WAN/Fiber/Wireless P2P/Cellular/Etc.)Microsoft Enterprise Site with M365/E5 Security Licensing/Exchange Hybrid Administration Active Directory and Azure AD Management IT Security Practices and Compliance (DOJ/CJIS, PCI DSS, NCUA Standards) High-Availability Infrastructure Management (VMware/vxRail, Hyper-V) ITIL Framework/Service Desk Management with Freshservice Cloud Computing (AWS, Azure, Google Cloud) Open Data and Integrations via API This position is open until filled. A first review of applications will take place during the week of April 14, 2024. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. If you want to join a hardworking team that shares a commitment to provide top-quality municipal services in a prime North County location , consider a career with the City of Escondido. We have an opening for the position of Senior Network Systems Technician in our Information Systems Department. For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's website. Under direction, leads, oversees, and participates in the more complex and difficult work of staff responsible for providing support in the development, installation, implementation, testing, evaluation, and administration of the City's local and wide area networks; installs, configures, test and supports a variety of network components and devices; performs preventative maintenance on network segments and components; provides liaison and technical assistance to Network Systems Engineer, Network Systems Technicians and end users; installs and troubleshoots advanced and complex software and hardware configurations; and consults with department representatives to determine hardware/software requirements and develops specifications; and performs a variety of technical tasks relative to assigned areas of responsibility. Key Responsibilities The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Leads, plans, trains, and reviews the work of staff responsible for providing support in the development, installation, implementation, testing, evaluation, and administration of the City's local and wide area networks. Trains assigned employees in their areas of work including network systems methods, procedures, and techniques. Verifies the work of assigned employees for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications; ensures adherence to safe work practices and procedures. Installs and configures complex network hardware, software and peripheral equipment; troubleshoots, diagnoses, and resolves server and networked devices hardware and software problems. Oversees and participates in installing and maintaining network components including routers, switches, bridges, hubs, digital service unit/channel service unit, and other network equipment and software. Oversees and participates in investigating, analyzing and resolving complex network-related problems; resolves compatibility problems across City networks; troubleshoots network failures, router problems and telecommunications problems; recommends and implements changes and improvements. Evaluates network protocols, hardware and software to determine their applicability to City network needs; recommends and implements changes and improvements. Monitors network security and performance; identifies unauthorized access and potential security risks; participates in projects to enhance network security operations. Provides support to network server administrative and maintenance operations; performs back-ups; installs and configures software; installs networked equipment including printers. Provides advanced desktop support to clients; installs and configures hardware and software, operating systems and peripherals; troubleshoots, diagnoses and resolves complex hardware and software problems. Performs technical writing duties in the development and production of system documentation, instructional and procedural manuals. Researches and recommends the purchase of computer related equipment and peripherals; orders equipment and software as necessary. Collaborates with customers to determine the best hardware and software for departmental technology projects. Performs complex system-wide or network-wide audits, and generates reports that include system performance, recommended changes, and any other possible data of interest, such as system security. Assists other departments in designing, and possibly authoring the documents/programs; customizes installed software to the specific requirements of a department. Develops network and system topology maps that assist other staff members in the department or organization to understand the relationships between systems. Works with other positions in the department to learn the day-to-day operation of all systems. Responds to public inquiries in a courteous manner; provides information within the area of assignment; resolves complaints in an efficient and timely manner. Estimates time, materials, and equipment required for jobs assigned; requisitions materials as required. Performs related duties as required. QUALIFICATIONS Knowledge of: Operations, services, and activities of a comprehensive local and wide area network program. Principles of lead supervision and training. Advanced principles and practices of network system design, installation and maintenance. Advanced principles of hardware and software configuration and installation. All operating systems that are in use within the entire organization including but not limited to Windows Desktop, Windows Server, Microsoft HyperV, and Apple IOS. All aspects of configuring and maintaining system security, network security, and site security for information systems. All available Wide Area Networking technologies currently in use within the organization, including installation and maintenance of routers, switches, access points, wireless LAN equipment and firewalls. Local Area Networking, including maintenance, installation, and troubleshooting techniques, especially dealing with the TCP/IP protocol and services, and managing a large diversified environment using TCP/IP. Advanced methods and techniques of troubleshooting hardware and software problems. Cabling protocols, hardware and software. Technical specifications, standard performance, and possible configuration options for all common components and peripherals. Distributed database installation, structuring, maintenance, and troubleshooting. The Internet, HTML, and CGI scripting, as well as desktop publishing or user interface design. The national telecommunications infrastructure and ability to work through problems with telecommunications provider to correctly diagnose problems, troubleshoot, and expedite orders, and minimize downtime. Principles of customer service. Pertinent federal, state and local codes, laws and regulations. Ability to: Lead, organize, and review the work of staff. Independently perform the most difficult network systems tasks. Interpret, explain, and enforce department policies and procedures. Evaluate complex hardware and software requirements. Implement complex hardware and software changes and enhancements. Analyze, troubleshoot and resolve highly technical networking issues. Install, configure, troubleshoot and/or repair complex hardware and software problems. Respond to requests and inquiries from network users and provide assistance as needed. Be adaptive towards new systems and technology that may be implemented in the organization. Understand the complex relationships between different components in a networked environment. Analyze and define problems and conceptualize feasible solutions, and present all practical solutions in a concise format to non-technical users. Develop and revise complex computer programs. Document and diagram existing code. Coordinate meetings for product/project demonstrations for the managers of a department and other members of the Information Systems staff. Evaluate existing systems and recommend possible enhancements to systems or network components. Make the necessary changes to any computer component within the organization. Lead and coordinate the activities of a computer user group. Train other employees on either a one-on-one basis, or in a group. Understand the complex relationships between various components of a distributed system. Understand the consequences of changes on individual systems with respect to the entire organizational system. Coordinate with other staff members to meet deadlines while minimizing downtime. Work independently in the absence of supervision. Demonstrate an awareness and appreciation of the cultural diversity of the community. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Minimum Requirements Education/Training: A Bachelor's degree from an accredited college or university with major course work in computer science, information systems or a related field Experience: Four years (full-time equivalent) of increasingly responsible network administration experience including two years (full-time equivalent) of experience at a level comparable to a Network Systems Engineer with the City. Additional qualifying experience may be substituted for the required education on a year-for-year basis. Supplemental Information NOTE: For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's web site. The City of Escondido is committed to a drug and alcohol free workplace. All applicants will be subject to fingerprint investigation before a conditional offer of employment is extended. A pre-employment medical examination will be conducted following a conditional offer of employment for all positions. Safety sensitive positions will include a pre-employment drug screen. Positions subject to the Department of Transportation (DOT) regulations will be subject to DOT pre-employment drug testing and random drug and alcohol testing. SELECTION PROCEDURE Applications will be screened and the most qualified candidates will be invited to appear for testing. All positions require the ability to read, write and speak English. Types of tests may include written and/or oral examination, physical agility, practical exam or other appropriate job-related selection process. When testing is completed, candidates will be ranked on an eligibility list in the order of their test score. Selection for appointments is made from names certified on the eligibility list. All appointments are subject to the successful completion of background investigation including LIVESCAN fingerprinting, and will be required to submit verification of the legal right to work in the United States. Qualification by a medical examination will be required at the time of appointment. After appointment, classified employees must satisfactorily complete a probationary period to be eligible for regular status. In accordance with the Immigration Reform and Control Act of 1986, all new employees must produce proof of eligibility to work in the United States within the first three days of their employment. The City of Escondido participates in E-Verify®. The Loyalty Oath will be administered to all new employees on their first day of hire. New employees hired into positions that require a driver's license must provide proof of a valid California Driver's License of the appropriate class level on their first day of employment. Additional information regarding the essential functions and physical, environmental and communication demands of the position may be obtained from the Human Resources Department. If you require reasonable accommodation in the testing process, such as an alternate means of testing, you must contact the Human Resources Department by the final filing date to complete a Request for Reasonable Accommodation form. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. Note: Pursuant to California Civil Code section 1786.53, the City of Escondido shall provide to all job candidates a copy of any records of arrest, indictment, conviction, civil judicial action, tax lien or outstanding judgment which was obtained in the course of conducting an evaluation for employment, assignment, and/or promotion. A copy of this information, if received by the City, will be given to candidates within seven days of the City's receipt. VETERANS' PREFERENCE Eligible individuals are those who meet the following criteria: Served in the U.S. armed forces Received an honorable discharge Did not retire from military service Seeking employment with the City of Escondido for the first time. Guard and Reserve active duty for training purposes does not qualify for veterans' preference. Proof of eligibility (copy of DD-214) must be submitted at time of application, or later if the promulgation of the eligibility list will not be delayed. Veterans' preference credit will only be applied to eligible applicants who attained a passing grade (total score exclusive of credit) on the final open examination. ABOUT OUR CITY The City of Escondido is a prominent agricultural, commercial hub and residential center of North San Diego County. Located a short 30-minute drive from the beach, the mountains or downtown San Diego, Escondido residents enjoy the pleasure of a rural lifestyle with all the benefits of suburban living. Escondido is a diverse, vibrant community with many amenities. The city offers attractive homes in a wide range of prices, two lakes, several parks, a sports center, golf courses, restaurants, wineries, shopping centers, a variety of art galleries, entertainment venues, and a state of the art hospital. Established in 1888, the city's rich past brings charm and stability to the community; yet integrated with Escondido's treasured heritage is a progressive future, bright and brimming with promise. EOE The City of Escondido does not discriminate on the basis of race, color, religion, disability, sex, age, national origin, or sexual orientation. We will attempt to reasonably accommodate applicants with disabilities upon request The City of Escondido offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and life insurance. The Benefits of Choice program offers you a range of benefits. You choose the coverage that is right for you, your family and your budget. Read this e-Guide for an overview of your options, with links to additional details and forms. For a more detailed overview of this benefits package, please visit the Management Benefit Summary. Closing Date/Time: Continuous
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus four (4) years of related experience in a focused technology. Experience may substitute for education up to four (4) years Master’s Degree in a related field may substitute for two (2) years of experience Licenses and Certifications Required: None. Notes to Applicants Austin Energy seeks an IT Network Consultant to join the IT Data Center team. This position will collaborate with the IT Network LAN and Enterprise Architectures teams to recommend new technologies and solutions and assist with capacity planning and budget forecasting. They will provide advanced technical support for all aspects and technologies that comprise the data center infrastructure, including servers, storage area networks ( SAN ), VMWare, backup infrastructure, etc., in compliance with security policies, procedures, standards, and regulatory requirements. This position requires on-call rotation to support 24-hour utility operations and travel between local sites to survey in support of the integrated network solutions. The primary duties of the position: Contribute to the identification of new technology and the design and implementation of enterprise projects. Lead and guide (mentor) junior team members using motivational and collaborative skills. Lead compliance duties such as security patch assessments, quarterly cyber assessment reviews, and verification of electronic access privileges. Installation of physical hardware and cabling. Build, administer, manage, and decommission systems (Windows, AIX , Linux, SAN , backup, DHCP , Infoblox, DNS , AppViewX, etc.) in compliance with security policies, procedures, and standards, and regulatory requirements ( NERC , FERC , NIST , etc.). Troubleshoot advanced systems in a complex environment and assist in cross-functional system troubleshooting, which may include routing, switching, event analysis, and firewalls. Travel to multiple work locations and participate in an on-call rotation within the 24-hour utility operations. WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. PHYSICAL REQUIREMENTS : Tasks may involve bending, lifting, walking, carrying, or using a force equal to lifting up to fifty (50) pounds. Must be physically and mentally able to communicate, respond, and work with participants’ needs and safety issues. Possess the ability to work outdoors in any type of weather and/or inclement conditions. CRIMINAL HISTORY BACKGROUND CHECK : This position requires a criminal background investigation. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays. TRAVEL : If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. If you meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite , you may be eligible to drive a city vehicle to and from multiple work locations. HYBRID TELEWORK SCHEDULE : Infrastructure team members are required to be onsite at a minimum of twice a week. Pay Range Commensurate Hours Work Hours/Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. (40-hour work week). Additional work hours may be required to support 24-hour Utility operations, including evenings, weekends, holidays, inclement weather, and emergency closures. Infrastructure team members are required to be onsite a minimum of twice a week. Job Close Date 04/01/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location SCC, 2500 Montopolis Dr. Austin, Texas 78741 Preferred Qualifications Preferred Experience: Experience complying with regulatory controls, i.e., North American Electric Reliability ( NERC ) regulations, Critical Infrastructure Protection ( CIP ), Occupational Safety and Health Administration ( OSHA ), Federal Information Security Management Act ( FISMA ), Sarbanes-Oxley-Act ( SOX ), National Institute of Standards and Technology ( NIST ), and others. Experience monitoring modern and physical and virtual server infrastructure. Experience with VMware, Windows, AIX , Linux, SAN , Veritas, and other server/middleware technologies. Experience providing support for server-related and site maintenance issues. Experience with automation of work processes and procedures using scripting languages. Experience implementing, operating, managing, and supporting software-defined data centers. Experience communicating data center infrastructure contents to various stakeholders. Other: Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Architect, engineer, develop and maintain detailed plans for systems disaster recovery and testing as well as document complex network architecture integrating and schematically depicting communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configuration documents Plan, forecast, budget, procure and implement new network, telephony, and wireless hardware and software including the retirement of existing systems and components Analyze, integrate, recommend, communicate and support design solutions to resolve advanced enterprise network, telephony, and wireless issues Makes independent decisions with significant impact for procurement of technical solutions in their focus area Research, test, install and/or upgrade, and implement new software and/or hardware and releases Develop and/or implement, and ensure compliance of network policies, procedures and standards Provide solution based cost analysis Consult on projects or project manage enterprise network, telephony, and wireless implementations and development Assist project teams in planning, designing, evaluating, procuring and delivering software and/or hardware purchases ensuring specification compliance. Communicate and interface with members of the IT, vendor, and user communities. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge, at an expert level, of networking/telephony operating systems and network/telephony monitoring and management applications Knowledge of industry and department best practices, requirements and policies and procedures Knowledge of networking and internet protocols and connectivity issues Knowledge of network capacity planning Skill in network forensics Skill in locating illegal network technologies Skill in securing network technologies Skill in applying, monitoring and maintaining appropriate security configurations Skill in design, development, installation and maintenance of telecommunications links Skill in installing and maintaining network operating systems and networking equipment Skill in documenting and maintaining complex network configurations Skill in reviewing bandwidth requirements and system interdependencies Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts Skill in facilitating meetings of diverse stakeholders Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding Ability to inspire, motivate, and influence others to achieve individual and collective goals Ability to make sound decisions in a timely manner that solve issues and stand the test of time Ability to recognize, plan, focus upon, and work toward what is most important or critical Ability to recognize strengths and areas for improvement in others and to provide opportunities, guidance, and encouragement to build skills and capacity Ability to recognize, manage, and resolve conflict efficiently and equitably Ability to see a broad view of an issue or challenge across typical organizational lines and beyond the present Ability to create, convey, and instill a unified vision and purpose Ability to see past the moment and adapt to a rapidly changing environment Ability to achieve organizational goals and objectives Ability to navigate relationships involving complex, emotional, and/or value-based issues in order to influence and achieve positive results Ability to define, analyze, and find solutions for difficult or complex problems Ability to view the big picture Ability to quickly become familiar with emerging technologies Ability to identify trends as well as isolated events Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the IT Network Consultant requires graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus four (4) years of related experience in a focused technology. Experience may substitute for education up to four (4) years. Master's Degree in a related field may substitute for two (2) years of experience. Do you meet these qualifications? Yes No * Please describe how your education and experience relate to this position. (Open Ended Question) * Are you willing to accept call-back or on-call assignments? Yes No * Describe your networking experience. Please list the employer where you gained this experience and the technology used. (Open Ended Question) * Describe your experience building, administering, managing, and decommissioning systems (Windows, AIX, Linux, SAN, backup, etc.). Please list the employer where you gained this experience and the technology used. (Open Ended Question) * Describe your experience providing data center support. Please list the employer where you gained this experience and the technology used. (Open Ended Question) * This position requires frequent bending, lifting, walking, carrying or using force equal to lifting 50 lbs., and working outdoors (sometimes in extreme weather). Can you meet the physical requirements for this position with or without reasonable accommodation? Yes No * If selected as a top candidate and you drive a City vehicle or your own vehicle to perform City business, do you understand that your driving record will be evaluated to ensure it meets the City’s Safe Driving Record Standards? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). Optional & Required Documents Required Documents Optional Documents
Mar 07, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus four (4) years of related experience in a focused technology. Experience may substitute for education up to four (4) years Master’s Degree in a related field may substitute for two (2) years of experience Licenses and Certifications Required: None. Notes to Applicants Austin Energy seeks an IT Network Consultant to join the IT Data Center team. This position will collaborate with the IT Network LAN and Enterprise Architectures teams to recommend new technologies and solutions and assist with capacity planning and budget forecasting. They will provide advanced technical support for all aspects and technologies that comprise the data center infrastructure, including servers, storage area networks ( SAN ), VMWare, backup infrastructure, etc., in compliance with security policies, procedures, standards, and regulatory requirements. This position requires on-call rotation to support 24-hour utility operations and travel between local sites to survey in support of the integrated network solutions. The primary duties of the position: Contribute to the identification of new technology and the design and implementation of enterprise projects. Lead and guide (mentor) junior team members using motivational and collaborative skills. Lead compliance duties such as security patch assessments, quarterly cyber assessment reviews, and verification of electronic access privileges. Installation of physical hardware and cabling. Build, administer, manage, and decommission systems (Windows, AIX , Linux, SAN , backup, DHCP , Infoblox, DNS , AppViewX, etc.) in compliance with security policies, procedures, and standards, and regulatory requirements ( NERC , FERC , NIST , etc.). Troubleshoot advanced systems in a complex environment and assist in cross-functional system troubleshooting, which may include routing, switching, event analysis, and firewalls. Travel to multiple work locations and participate in an on-call rotation within the 24-hour utility operations. WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. PHYSICAL REQUIREMENTS : Tasks may involve bending, lifting, walking, carrying, or using a force equal to lifting up to fifty (50) pounds. Must be physically and mentally able to communicate, respond, and work with participants’ needs and safety issues. Possess the ability to work outdoors in any type of weather and/or inclement conditions. CRIMINAL HISTORY BACKGROUND CHECK : This position requires a criminal background investigation. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays. TRAVEL : If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. If you meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite , you may be eligible to drive a city vehicle to and from multiple work locations. HYBRID TELEWORK SCHEDULE : Infrastructure team members are required to be onsite at a minimum of twice a week. Pay Range Commensurate Hours Work Hours/Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. (40-hour work week). Additional work hours may be required to support 24-hour Utility operations, including evenings, weekends, holidays, inclement weather, and emergency closures. Infrastructure team members are required to be onsite a minimum of twice a week. Job Close Date 04/01/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location SCC, 2500 Montopolis Dr. Austin, Texas 78741 Preferred Qualifications Preferred Experience: Experience complying with regulatory controls, i.e., North American Electric Reliability ( NERC ) regulations, Critical Infrastructure Protection ( CIP ), Occupational Safety and Health Administration ( OSHA ), Federal Information Security Management Act ( FISMA ), Sarbanes-Oxley-Act ( SOX ), National Institute of Standards and Technology ( NIST ), and others. Experience monitoring modern and physical and virtual server infrastructure. Experience with VMware, Windows, AIX , Linux, SAN , Veritas, and other server/middleware technologies. Experience providing support for server-related and site maintenance issues. Experience with automation of work processes and procedures using scripting languages. Experience implementing, operating, managing, and supporting software-defined data centers. Experience communicating data center infrastructure contents to various stakeholders. Other: Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Architect, engineer, develop and maintain detailed plans for systems disaster recovery and testing as well as document complex network architecture integrating and schematically depicting communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configuration documents Plan, forecast, budget, procure and implement new network, telephony, and wireless hardware and software including the retirement of existing systems and components Analyze, integrate, recommend, communicate and support design solutions to resolve advanced enterprise network, telephony, and wireless issues Makes independent decisions with significant impact for procurement of technical solutions in their focus area Research, test, install and/or upgrade, and implement new software and/or hardware and releases Develop and/or implement, and ensure compliance of network policies, procedures and standards Provide solution based cost analysis Consult on projects or project manage enterprise network, telephony, and wireless implementations and development Assist project teams in planning, designing, evaluating, procuring and delivering software and/or hardware purchases ensuring specification compliance. Communicate and interface with members of the IT, vendor, and user communities. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge, at an expert level, of networking/telephony operating systems and network/telephony monitoring and management applications Knowledge of industry and department best practices, requirements and policies and procedures Knowledge of networking and internet protocols and connectivity issues Knowledge of network capacity planning Skill in network forensics Skill in locating illegal network technologies Skill in securing network technologies Skill in applying, monitoring and maintaining appropriate security configurations Skill in design, development, installation and maintenance of telecommunications links Skill in installing and maintaining network operating systems and networking equipment Skill in documenting and maintaining complex network configurations Skill in reviewing bandwidth requirements and system interdependencies Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts Skill in facilitating meetings of diverse stakeholders Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding Ability to inspire, motivate, and influence others to achieve individual and collective goals Ability to make sound decisions in a timely manner that solve issues and stand the test of time Ability to recognize, plan, focus upon, and work toward what is most important or critical Ability to recognize strengths and areas for improvement in others and to provide opportunities, guidance, and encouragement to build skills and capacity Ability to recognize, manage, and resolve conflict efficiently and equitably Ability to see a broad view of an issue or challenge across typical organizational lines and beyond the present Ability to create, convey, and instill a unified vision and purpose Ability to see past the moment and adapt to a rapidly changing environment Ability to achieve organizational goals and objectives Ability to navigate relationships involving complex, emotional, and/or value-based issues in order to influence and achieve positive results Ability to define, analyze, and find solutions for difficult or complex problems Ability to view the big picture Ability to quickly become familiar with emerging technologies Ability to identify trends as well as isolated events Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the IT Network Consultant requires graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus four (4) years of related experience in a focused technology. Experience may substitute for education up to four (4) years. Master's Degree in a related field may substitute for two (2) years of experience. Do you meet these qualifications? Yes No * Please describe how your education and experience relate to this position. (Open Ended Question) * Are you willing to accept call-back or on-call assignments? Yes No * Describe your networking experience. Please list the employer where you gained this experience and the technology used. (Open Ended Question) * Describe your experience building, administering, managing, and decommissioning systems (Windows, AIX, Linux, SAN, backup, etc.). Please list the employer where you gained this experience and the technology used. (Open Ended Question) * Describe your experience providing data center support. Please list the employer where you gained this experience and the technology used. (Open Ended Question) * This position requires frequent bending, lifting, walking, carrying or using force equal to lifting 50 lbs., and working outdoors (sometimes in extreme weather). Can you meet the physical requirements for this position with or without reasonable accommodation? Yes No * If selected as a top candidate and you drive a City vehicle or your own vehicle to perform City business, do you understand that your driving record will be evaluated to ensure it meets the City’s Safe Driving Record Standards? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). Optional & Required Documents Required Documents Optional Documents
City of San Jose
United States, California, San Jose
The Department of Transportation (DOT) plans, develops, operates, and maintains transportation facilities, services, and related systems which contribute to the livability and economic health of the City. We comprise a team of more than 500 people ready to serve the needs of our residents to improve the efficiency and safety of San José streets. We are an energetic and innovative team that is improving transportation in the nation's 10th largest city, while focusing on safety, sustainability, and active public life! For more information about DOT, visit www.sanjoseca.gov/transportation . The Department of Transportation is currently seeking to fill multiple vacancies for the Engineer I/II position. The total salary range for the Engineer I/II classification is $46.05 to $66.10 hourly or $95,790.24 to $137,482.80 annually. This amount includes an approximate five percent (5%) ongoing non-pensionable pay. The actual salary shall be determined by the final candidates' qualifications and experience. Transportation Safety and Operations Division - Signal Design Engineer I/II positions in the Signals Design team provide traffic signal-related management and support services throughout the City of San José. The positions will work closely with other team members, and may include direct supervision of sub-professional technical staff. Key duties include but are not limited to: Implementing capital and grant-funded projects to enhance pedestrian, bicycle, transit, and vehicle access at intersections using signal control devices; including grant administration, consultant and vendor contract management, project scoping, design review, project scheduling, budget management, and coordination with various internal and external stakeholders; Coordinating construction activities, including traffic signal "turn-ons" and mitigating signal timing impacts during construction at intersections; Evaluating proposed striping and improvement plans associated with annual pavement program work and providing design details to enhance all modes of travel; Coordinating traffic signal ITS enhancements in preparation and conjunction with public improvements and pavement work; Reviewing traffic signal plans and specifications for development and capital improvement projects for compliance with CA-MUTCD and City standards; Coordinating with projects implemented by other City divisions and departments to ensure all changes affecting the traffic signal network conform to the future goals of the City; Analyzing collision/volume data and other variables to identify ideal locations for innovative traffic signal designs (bicycle signals, HAWK signals, protected intersections, etc.) and evaluate before and after studies; and Responding to citizen requests for improvements to the signal network. Transportation Safety and Operations Division - Signal Operations The Engineer I/II positions in the Signal Operations team are part of an innovative customer-oriented team responsible for managing day-to-day traffic conditions through the operations and management of the City's nearly 1000 traffic signals. The Engineer I/II will be responsible for assisting in project planning and engineering, construction coordination, and may include direct supervision of sub-professional technical staff. Key duties include but are not limited to: Conduct analysis and field investigation related to day-to-day customer-identified traffic operations issues; Responds to service requests from the public and other city departments. Analyze traffic flow impacts of CIP/development-related traffic signals and associated improvements; Analyze effectiveness of specific signal timing standards currently utilized in San Jose and benchmark against current industry standards/trends; Prepare and implement traffic signal timing and coordination plans; Conduct performance measures of the roadway network, including evaluation of corridor timing flow and safety effectiveness; Support implementation of grant-funded traffic signal retiming projects; Prepare Requests for Proposals (RFPs) for signal timing consultant services, manage service contracts; prepare work orders, grant reports and invoices; and Actively manage ingress and egress for planned event traffic utilizing remote signal timing control, traffic surveillance cameras, and dynamic motorist information message signs. Transportation Safety and Operations Division - Traffic Systems Management The Engineer I/II positions in the Traffic Systems Management team support the operation and maintenance of the City's extensive Intelligent Transportation System (ITS) infrastructure. The Engineer I/II will be responsible for assisting team members in project planning and engineering, construction support and coordination, equipment installation and configuration, and may include direct supervision of sub-professional technical staff. Key duties include, but are not limited to: Day-to-day support and management of the City's extensive ITS infrastructure, including copper, fiber and wireless communication network, video surveillance cameras and encoders, network monitoring tools, and advanced traffic control systems; Perform hands-on system management duties and provide engineering and project management support to grant funded ITS improvement projects, fiber audit and inventory control, advanced ITS applications, ITS equipment installations and other projects as needed; Assist in administering professional services contracts, open purchase orders, cooperation agreements, and coordinate repair/construction/maintenance work with Electrical Shop and on-call contractors; and Have strong interest in computer and communication network and traffic control technologies. Exceptional attention to details, problem solving abilities, and customer focus are key to success in this role. Transportation Safety and Operations Division - Traffic Safety The Engineer I/II in the Traffic Safety Division provides Neighborhood Traffic Management services and develop and implement Traffic Calming and Pedestrian Improvement Projects throughout the City of San José. The Engineer I/II will work closely with the team to develop traffic safety projects to improve safety for all roadway users, ensure facilities are pedestrian and bicycle friendly and comply with laws, rules, regulations, and ordinances. Services provided are heavily community oriented and can sometimes be politically sensitive. This position reports directly to an Associate Engineer and supervises Engineering Technicians and interns. Engineers I-II will have opportunities to support the Traffic Safety Division staff in the following areas: Perform field investigations, collect data, and perform various traffic studies, including stop sign, crosswalk, and crossing guard studies. Review collision reports and apply applicable guidelines and standards to enhance roadway safety. Perform engineering analysis, and complete written reports of recommended solutions. Conduct speed surveys to establish appropriate speed limit on City streets. Prepare maps, reports, and related material for presentation. Developing effective working relationships with community groups to resolve residential traffic issues using the newly adopted Council policy on traffic calming. Working with and educating residents on traffic issues in neighborhoods, including speeding, cut-through traffic, pedestrian and bicycle safety, and quality of life concerns. Determinat
ion of use and placement of appropriate traffic control devices. Review and analysis of on-street parking conditions and establishment of appropriate parking controls. Planning, assignment, direction, and evaluation of technical staff in the traffic investigation unit. Participate on the development plan review process and coordination with other City departments and divisions. Attend meetings/represent the Traffic Safety team on discussions with project engineers, City staff, and consultants as appropriate to build consensus and/or to coordinate project issues. Assist with the development, design, and construction management of pedestrian and traffic safety projects including enhanced crosswalks, Radar Speed Signs, Speed Lumps, and Road Diets. Typical duties include performing field surveys, leading the preparation of project plans, coordinating with stakeholders, preparing work orders, ordering project materials, and reviewing the completeness of construction work in the field. Prepare conceptual and basic design plans for traffic safety improvements using AutoCAD, AutoTURN, or similar CAD software Transportation Safety and Operations Division - Parking and Downtown Operations The Parking and Downtown Operations Engineer I/II is the Department of Transportation's lead for the planning, development, and management of vehicular and pedestrian traffic control plans for outdoor special events impacting City streets. The ideal candidate will have excellent analytical and problem-solving skills, exhibit superior project management skills, focus on providing exceptional customer service, demonstrate good empathic listening skills, respond effectively to various customer concerns, be sensitive and experienced in interacting within a working environment of individuals in a variety of professional and sub-professional trades, and foster a team environment. The Department of Transportation is looking for an Engineer I/II with excellent written and oral communication skills that can effectively facilitate technical and administrative discussions with both internal and external customers. This position reports directly to an Associate Engineer and may supervise technical staff. Key duties include, but are not limited to: Coordinating outdoor special event traffic and parking control services Developing State-standard traffic control plans and pedestrian access plans Preparing equipment work orders and cost estimates for street and lane closures Reviewing, approving, and coordinating tow away permits for outdoor special events and construction activities Securing encroachment permits from Caltrans and Santa Clara County Participating in pre-event planning meetings Reviewing and modifying proposed outdoor event sites and walking/running routes Attending all major events and providing traffic and parking management coordination during the event, including real-time traffic modifications during the event to reduce congestion and improve overall traffic flow and pedestrian access. This position requires a flexible schedule, including weekends, evenings and holidays as needed. Providing post event written critiques and developing operational improvement plans Working with the Valley Transportation Agency to minimize impacts to light rail and bus service during special events Reviewing and approving downtown lane closure and haul route permit applications for construction projects as needed Representing the Department of Transportation at meetings with internal and external stakeholders. Transportation Planning and Project Delivery (PPD) Division - Regional Project Delivery The Engineer I/II in the Regional Project Delivery section helps develop and implement the City's Transportation Capital Improvement Program in alignment with policies of the General Plan Envision 2040. Under the general direction of the Associate and/or Senior Engineer, this position will work with internal and external partners and the community to ensure the efficient delivery of transportation projects through the planning, environmental, design, and construction phases. Types of projects that the Engineer I/II may support include multi-modal enhancement to highway, expressway, and transit improvement projects. Key duties include but are not limited to: Perform project management duties, including preparing and updating project status reports and schedules, managing contract/agreement, expenditure tracking, and progress billings/payments. Coordinate review designs, plans, estimates, and submittals associated with the implementation of project development activities consistent with City policies, regulatory requirements, current design standards and grant guidelines. Attend project design/construction meeting. Work with inspectors on project sites to assist in solving difficult problems and ensuring quality control, safety, and compliance with regulatory, design and construction requirements. Assist in the preparation of multi-agency agreements that takes into addresses the desire for the City to provide a safe, multimodal transportation system. Represent the Department of Transportation at community meetings and other meetings with internal and external stakeholders. May lead and supervise, technical, interns and non-technical staff by establishing goals, tracking performance, creating a positive work environment, maximizing staff development opportunities, and providing appropriate recognition. Transportation Planning and Project Delivery (PPD) Division - Development and Geometric Design The Engineer I/II will, under general supervision or direction of the Associate Engineer, perform professional engineering work in street design; development of concept transportation infrastructure master plans, review plans for public and private projects in the City, and produce/ and review signage and pavement marking geometric plans. The successful candidate will need to understand basic engineering principals of transportation planning, traffic engineering, geometric/roadway design, and plan review. Surveying background or experience is desired, but not required. Key duties include, but are not limited to: Prepare transportation infrastructure improvements conceptual designs of roadway, intersection and interchange, traffic signals using AutoCAD, relevant to new development and capital improvement projects. Develop "complete streets" and multimodal design plans in conformance with Federal, State, and City's transportation design standards, guidelines, and policies. Review consultant engineering plans and specifications, master plans, and traffic studies related to capital infrastructure improvements. Perform field review of striping layouts for conformance with design requirements. Infrastructure Maintenance (IM) Division - Sewer Engineering The Engineer I/II position in the Sewer Engineering team will lead and perform activities in support of the operation and maintenance of the sanitary and storm sewer collection systems and accompanying assets. Key duties include, but are not limited to: Prepare reports and materials and provide engineering support to coordinate activities with maintenance crews to ensure sanitary and storm collection systems and accompanying assets are operated and maintained to ensure compliance with all permits and regulations. Perform investigation and recommend solution(s) for ponding issues Assist in preparing sanitary maps for line cleaning crews and document line
cleaning progress. Support the documentation of sanitary sewer overflow (SSO) including field investigation, as-built research, and reporting to appropriate agencies. Review construction plans to ensure designs are optimized to provide for the maintenance needs for sanitary and storm collection systems and accompanying assets. Perform hydraulic checks for proposed sanitary and storm facilities. Perform gas readings, dye tests, and water sampling when needed for proposed sanitary and storm facilities. Perform inspection of trash capture devices and record findings. Prepare maintenance records and performance measure data to satisfy regulatory requirements. Conduct field investigations related to city and resident concerns. Prepare intra- and interdepartmental and resident correspondence to communicate findings with counterparts in other sections, Departments, and residents. Lead daily tasks of Engineering Technicians and Student interns within the Division. Assist in preparation of training materials for office and field staff. Assist in preparation of public outreach materials and present at conferences as needed. Infrastructure Maintenance (IM) Division - Pavement Engineering The Engineer I/II position for the IM Division, Pavement Engineering group is responsible for delivering City's annual pavement capital improvement projects for the entire network of 2,519 miles of streets with an annual budget of over $90 million per year. This position reports directly to an Associate Engineer and supervises Engineering Technicians and interns. Key duties include, but are not limited to: Manage multiple projects from planning to design, procurement, construction, and close out phase for major streets network pavement and ADA curb ramp projects. Provide input and assistance in implementing new and innovative pavement/ADA curb ramp maintenance strategies (i.e., new processes/asset management strategies, and etc.) Develop both short-term and long-term work plans for both pavement and ADA curb ramp maintenance program. Develop project plans/specifications for both pavement and ADA curb ramp projects. Coordinate with both internal external stakeholders to ensure effective and efficient project delivery. Supervise and mentor engineering technicians and interns. (These qualifications are typically required. An equivalent combination of education and experience sufficient to satisfactorily perform the duties of the job may be substituted.) Education and Experience Engineer I A Bachelor's Degree from an accredited college or university in t he required professional engineering designation or possession of an Engineering-In-Training (EIT) certificate. Professional engineering designation will be specified in the position announcement. Engineer II A Bachelor's Degree from an accredited college or university in t he required professional engineering designation or possession of an Engineering-In-Training (EIT) certificate AND one (1) year of increasingly responsible professional engineering experience reviewing and preparing plans, estimates, and specifications. Acceptable Substitution Certificate of successful completion of the Engineer-In-Training examination issued by the California State Board of Registration for Civil and Professional Engineers, Land Surveyors, and Geologists may be substituted for the required education. Required Licensing (such as driver's license, certifications, etc.) Possession of a valid State of California driver's license may be required. Possession of a Certificate of Registration in the required engineering discipline is desirable. The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. JOB EXPERTISE: Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. COMMUNICATION SKILLS: Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. CONSTRUCTIVE ENERGIES: A demonstration of energy and drive that comes from within, and a willingness to approach all aspects of work with a generally positive attitude; possessing the inclination to take appropriate action rather than waiting to be told what to do; examples of Constructive Energies include but are not limited to: enthusiasm, honesty, integrity, empathy, dedication, reliable, proactive, respectful, confidence, ethical, and a willingness to help others CUSTOMER SERVICE: Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor. PROBLEM SOLVING: Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. PROJECT MANAGEMENT: Ensures support for projects and implements agency goals and strategic objectives. TEAMWORK & INTERPERSONAL SKILLS: Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Selection Process: The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. Submission of a resume is optional. However, submission of a resume in lieu of completing the education and work experience sections on the application or failing to answer all the questions will constitute an incomplete application and it will be withheld from further consideration. DMV AUTHORIZATION FOR RELEASE OF DRIVER RECORD INFORMATION: As part of the conditional offer, all candidates will be required to complete and submit the DMV Authorization for Release of Driver Record Information form and will be enrolled in the Employer Pull Notice (EPN) program. If you have questions about the duties of these positions, the selection or hiring processes, please contact Natasha Yamamoto at Natasha.Yamamoto@sanjoseca.gov.
Mar 24, 2024
Full Time
The Department of Transportation (DOT) plans, develops, operates, and maintains transportation facilities, services, and related systems which contribute to the livability and economic health of the City. We comprise a team of more than 500 people ready to serve the needs of our residents to improve the efficiency and safety of San José streets. We are an energetic and innovative team that is improving transportation in the nation's 10th largest city, while focusing on safety, sustainability, and active public life! For more information about DOT, visit www.sanjoseca.gov/transportation . The Department of Transportation is currently seeking to fill multiple vacancies for the Engineer I/II position. The total salary range for the Engineer I/II classification is $46.05 to $66.10 hourly or $95,790.24 to $137,482.80 annually. This amount includes an approximate five percent (5%) ongoing non-pensionable pay. The actual salary shall be determined by the final candidates' qualifications and experience. Transportation Safety and Operations Division - Signal Design Engineer I/II positions in the Signals Design team provide traffic signal-related management and support services throughout the City of San José. The positions will work closely with other team members, and may include direct supervision of sub-professional technical staff. Key duties include but are not limited to: Implementing capital and grant-funded projects to enhance pedestrian, bicycle, transit, and vehicle access at intersections using signal control devices; including grant administration, consultant and vendor contract management, project scoping, design review, project scheduling, budget management, and coordination with various internal and external stakeholders; Coordinating construction activities, including traffic signal "turn-ons" and mitigating signal timing impacts during construction at intersections; Evaluating proposed striping and improvement plans associated with annual pavement program work and providing design details to enhance all modes of travel; Coordinating traffic signal ITS enhancements in preparation and conjunction with public improvements and pavement work; Reviewing traffic signal plans and specifications for development and capital improvement projects for compliance with CA-MUTCD and City standards; Coordinating with projects implemented by other City divisions and departments to ensure all changes affecting the traffic signal network conform to the future goals of the City; Analyzing collision/volume data and other variables to identify ideal locations for innovative traffic signal designs (bicycle signals, HAWK signals, protected intersections, etc.) and evaluate before and after studies; and Responding to citizen requests for improvements to the signal network. Transportation Safety and Operations Division - Signal Operations The Engineer I/II positions in the Signal Operations team are part of an innovative customer-oriented team responsible for managing day-to-day traffic conditions through the operations and management of the City's nearly 1000 traffic signals. The Engineer I/II will be responsible for assisting in project planning and engineering, construction coordination, and may include direct supervision of sub-professional technical staff. Key duties include but are not limited to: Conduct analysis and field investigation related to day-to-day customer-identified traffic operations issues; Responds to service requests from the public and other city departments. Analyze traffic flow impacts of CIP/development-related traffic signals and associated improvements; Analyze effectiveness of specific signal timing standards currently utilized in San Jose and benchmark against current industry standards/trends; Prepare and implement traffic signal timing and coordination plans; Conduct performance measures of the roadway network, including evaluation of corridor timing flow and safety effectiveness; Support implementation of grant-funded traffic signal retiming projects; Prepare Requests for Proposals (RFPs) for signal timing consultant services, manage service contracts; prepare work orders, grant reports and invoices; and Actively manage ingress and egress for planned event traffic utilizing remote signal timing control, traffic surveillance cameras, and dynamic motorist information message signs. Transportation Safety and Operations Division - Traffic Systems Management The Engineer I/II positions in the Traffic Systems Management team support the operation and maintenance of the City's extensive Intelligent Transportation System (ITS) infrastructure. The Engineer I/II will be responsible for assisting team members in project planning and engineering, construction support and coordination, equipment installation and configuration, and may include direct supervision of sub-professional technical staff. Key duties include, but are not limited to: Day-to-day support and management of the City's extensive ITS infrastructure, including copper, fiber and wireless communication network, video surveillance cameras and encoders, network monitoring tools, and advanced traffic control systems; Perform hands-on system management duties and provide engineering and project management support to grant funded ITS improvement projects, fiber audit and inventory control, advanced ITS applications, ITS equipment installations and other projects as needed; Assist in administering professional services contracts, open purchase orders, cooperation agreements, and coordinate repair/construction/maintenance work with Electrical Shop and on-call contractors; and Have strong interest in computer and communication network and traffic control technologies. Exceptional attention to details, problem solving abilities, and customer focus are key to success in this role. Transportation Safety and Operations Division - Traffic Safety The Engineer I/II in the Traffic Safety Division provides Neighborhood Traffic Management services and develop and implement Traffic Calming and Pedestrian Improvement Projects throughout the City of San José. The Engineer I/II will work closely with the team to develop traffic safety projects to improve safety for all roadway users, ensure facilities are pedestrian and bicycle friendly and comply with laws, rules, regulations, and ordinances. Services provided are heavily community oriented and can sometimes be politically sensitive. This position reports directly to an Associate Engineer and supervises Engineering Technicians and interns. Engineers I-II will have opportunities to support the Traffic Safety Division staff in the following areas: Perform field investigations, collect data, and perform various traffic studies, including stop sign, crosswalk, and crossing guard studies. Review collision reports and apply applicable guidelines and standards to enhance roadway safety. Perform engineering analysis, and complete written reports of recommended solutions. Conduct speed surveys to establish appropriate speed limit on City streets. Prepare maps, reports, and related material for presentation. Developing effective working relationships with community groups to resolve residential traffic issues using the newly adopted Council policy on traffic calming. Working with and educating residents on traffic issues in neighborhoods, including speeding, cut-through traffic, pedestrian and bicycle safety, and quality of life concerns. Determinat
ion of use and placement of appropriate traffic control devices. Review and analysis of on-street parking conditions and establishment of appropriate parking controls. Planning, assignment, direction, and evaluation of technical staff in the traffic investigation unit. Participate on the development plan review process and coordination with other City departments and divisions. Attend meetings/represent the Traffic Safety team on discussions with project engineers, City staff, and consultants as appropriate to build consensus and/or to coordinate project issues. Assist with the development, design, and construction management of pedestrian and traffic safety projects including enhanced crosswalks, Radar Speed Signs, Speed Lumps, and Road Diets. Typical duties include performing field surveys, leading the preparation of project plans, coordinating with stakeholders, preparing work orders, ordering project materials, and reviewing the completeness of construction work in the field. Prepare conceptual and basic design plans for traffic safety improvements using AutoCAD, AutoTURN, or similar CAD software Transportation Safety and Operations Division - Parking and Downtown Operations The Parking and Downtown Operations Engineer I/II is the Department of Transportation's lead for the planning, development, and management of vehicular and pedestrian traffic control plans for outdoor special events impacting City streets. The ideal candidate will have excellent analytical and problem-solving skills, exhibit superior project management skills, focus on providing exceptional customer service, demonstrate good empathic listening skills, respond effectively to various customer concerns, be sensitive and experienced in interacting within a working environment of individuals in a variety of professional and sub-professional trades, and foster a team environment. The Department of Transportation is looking for an Engineer I/II with excellent written and oral communication skills that can effectively facilitate technical and administrative discussions with both internal and external customers. This position reports directly to an Associate Engineer and may supervise technical staff. Key duties include, but are not limited to: Coordinating outdoor special event traffic and parking control services Developing State-standard traffic control plans and pedestrian access plans Preparing equipment work orders and cost estimates for street and lane closures Reviewing, approving, and coordinating tow away permits for outdoor special events and construction activities Securing encroachment permits from Caltrans and Santa Clara County Participating in pre-event planning meetings Reviewing and modifying proposed outdoor event sites and walking/running routes Attending all major events and providing traffic and parking management coordination during the event, including real-time traffic modifications during the event to reduce congestion and improve overall traffic flow and pedestrian access. This position requires a flexible schedule, including weekends, evenings and holidays as needed. Providing post event written critiques and developing operational improvement plans Working with the Valley Transportation Agency to minimize impacts to light rail and bus service during special events Reviewing and approving downtown lane closure and haul route permit applications for construction projects as needed Representing the Department of Transportation at meetings with internal and external stakeholders. Transportation Planning and Project Delivery (PPD) Division - Regional Project Delivery The Engineer I/II in the Regional Project Delivery section helps develop and implement the City's Transportation Capital Improvement Program in alignment with policies of the General Plan Envision 2040. Under the general direction of the Associate and/or Senior Engineer, this position will work with internal and external partners and the community to ensure the efficient delivery of transportation projects through the planning, environmental, design, and construction phases. Types of projects that the Engineer I/II may support include multi-modal enhancement to highway, expressway, and transit improvement projects. Key duties include but are not limited to: Perform project management duties, including preparing and updating project status reports and schedules, managing contract/agreement, expenditure tracking, and progress billings/payments. Coordinate review designs, plans, estimates, and submittals associated with the implementation of project development activities consistent with City policies, regulatory requirements, current design standards and grant guidelines. Attend project design/construction meeting. Work with inspectors on project sites to assist in solving difficult problems and ensuring quality control, safety, and compliance with regulatory, design and construction requirements. Assist in the preparation of multi-agency agreements that takes into addresses the desire for the City to provide a safe, multimodal transportation system. Represent the Department of Transportation at community meetings and other meetings with internal and external stakeholders. May lead and supervise, technical, interns and non-technical staff by establishing goals, tracking performance, creating a positive work environment, maximizing staff development opportunities, and providing appropriate recognition. Transportation Planning and Project Delivery (PPD) Division - Development and Geometric Design The Engineer I/II will, under general supervision or direction of the Associate Engineer, perform professional engineering work in street design; development of concept transportation infrastructure master plans, review plans for public and private projects in the City, and produce/ and review signage and pavement marking geometric plans. The successful candidate will need to understand basic engineering principals of transportation planning, traffic engineering, geometric/roadway design, and plan review. Surveying background or experience is desired, but not required. Key duties include, but are not limited to: Prepare transportation infrastructure improvements conceptual designs of roadway, intersection and interchange, traffic signals using AutoCAD, relevant to new development and capital improvement projects. Develop "complete streets" and multimodal design plans in conformance with Federal, State, and City's transportation design standards, guidelines, and policies. Review consultant engineering plans and specifications, master plans, and traffic studies related to capital infrastructure improvements. Perform field review of striping layouts for conformance with design requirements. Infrastructure Maintenance (IM) Division - Sewer Engineering The Engineer I/II position in the Sewer Engineering team will lead and perform activities in support of the operation and maintenance of the sanitary and storm sewer collection systems and accompanying assets. Key duties include, but are not limited to: Prepare reports and materials and provide engineering support to coordinate activities with maintenance crews to ensure sanitary and storm collection systems and accompanying assets are operated and maintained to ensure compliance with all permits and regulations. Perform investigation and recommend solution(s) for ponding issues Assist in preparing sanitary maps for line cleaning crews and document line
cleaning progress. Support the documentation of sanitary sewer overflow (SSO) including field investigation, as-built research, and reporting to appropriate agencies. Review construction plans to ensure designs are optimized to provide for the maintenance needs for sanitary and storm collection systems and accompanying assets. Perform hydraulic checks for proposed sanitary and storm facilities. Perform gas readings, dye tests, and water sampling when needed for proposed sanitary and storm facilities. Perform inspection of trash capture devices and record findings. Prepare maintenance records and performance measure data to satisfy regulatory requirements. Conduct field investigations related to city and resident concerns. Prepare intra- and interdepartmental and resident correspondence to communicate findings with counterparts in other sections, Departments, and residents. Lead daily tasks of Engineering Technicians and Student interns within the Division. Assist in preparation of training materials for office and field staff. Assist in preparation of public outreach materials and present at conferences as needed. Infrastructure Maintenance (IM) Division - Pavement Engineering The Engineer I/II position for the IM Division, Pavement Engineering group is responsible for delivering City's annual pavement capital improvement projects for the entire network of 2,519 miles of streets with an annual budget of over $90 million per year. This position reports directly to an Associate Engineer and supervises Engineering Technicians and interns. Key duties include, but are not limited to: Manage multiple projects from planning to design, procurement, construction, and close out phase for major streets network pavement and ADA curb ramp projects. Provide input and assistance in implementing new and innovative pavement/ADA curb ramp maintenance strategies (i.e., new processes/asset management strategies, and etc.) Develop both short-term and long-term work plans for both pavement and ADA curb ramp maintenance program. Develop project plans/specifications for both pavement and ADA curb ramp projects. Coordinate with both internal external stakeholders to ensure effective and efficient project delivery. Supervise and mentor engineering technicians and interns. (These qualifications are typically required. An equivalent combination of education and experience sufficient to satisfactorily perform the duties of the job may be substituted.) Education and Experience Engineer I A Bachelor's Degree from an accredited college or university in t he required professional engineering designation or possession of an Engineering-In-Training (EIT) certificate. Professional engineering designation will be specified in the position announcement. Engineer II A Bachelor's Degree from an accredited college or university in t he required professional engineering designation or possession of an Engineering-In-Training (EIT) certificate AND one (1) year of increasingly responsible professional engineering experience reviewing and preparing plans, estimates, and specifications. Acceptable Substitution Certificate of successful completion of the Engineer-In-Training examination issued by the California State Board of Registration for Civil and Professional Engineers, Land Surveyors, and Geologists may be substituted for the required education. Required Licensing (such as driver's license, certifications, etc.) Possession of a valid State of California driver's license may be required. Possession of a Certificate of Registration in the required engineering discipline is desirable. The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. JOB EXPERTISE: Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. COMMUNICATION SKILLS: Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. CONSTRUCTIVE ENERGIES: A demonstration of energy and drive that comes from within, and a willingness to approach all aspects of work with a generally positive attitude; possessing the inclination to take appropriate action rather than waiting to be told what to do; examples of Constructive Energies include but are not limited to: enthusiasm, honesty, integrity, empathy, dedication, reliable, proactive, respectful, confidence, ethical, and a willingness to help others CUSTOMER SERVICE: Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor. PROBLEM SOLVING: Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. PROJECT MANAGEMENT: Ensures support for projects and implements agency goals and strategic objectives. TEAMWORK & INTERPERSONAL SKILLS: Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Selection Process: The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. Submission of a resume is optional. However, submission of a resume in lieu of completing the education and work experience sections on the application or failing to answer all the questions will constitute an incomplete application and it will be withheld from further consideration. DMV AUTHORIZATION FOR RELEASE OF DRIVER RECORD INFORMATION: As part of the conditional offer, all candidates will be required to complete and submit the DMV Authorization for Release of Driver Record Information form and will be enrolled in the Employer Pull Notice (EPN) program. If you have questions about the duties of these positions, the selection or hiring processes, please contact Natasha Yamamoto at Natasha.Yamamoto@sanjoseca.gov.
STATE BAR OF CALIFORNIA
Los Angeles, CA, United States
Job Description Office of Information Technology Annual Salary Range for IT Analyst II: $93,448 - $124,598 Annual Salary Range for Senior IT Analyst: $98,130 - $130,835 FLSA Exempt / Union Represented This position allows for up to four days of remote work per week. About the Office Information Technology (IT) is responsible for applications development and support, infrastructure support, telecommunications, and video conferencing resources that support the work of the State Bar. This is accomplished via Applications, Operations and related project and web management. The Ideal Candidate The State Bar of California is looking for an experienced Cloud Engineer who is a creative thinker, thrives on innovation and thinking outside the box. We are looking for a candidate with strong hands-on technical background and excellent communication skills such as Azure with multi-regions. This position is a new role created for the migration of VMware On-Premises datacenters to Azure AVS. Once the migration is complete, the role will be responsible for maintaining, optimizing and hardening of the Azure Cloud environment. About this Recruitment The Office of Information Technology is seeking to fill one position at either the IT Analyst II or Senior IT Analyst level. After completion of the selection process, an offer will be extended to the selected candidate at the level that is commensurate with the candidate's experience. Definition Under general direction, performs professional duties related to the analysis, development, maintenance and administration of computer hardware and software systems to meet business needs. Incumbents may perform any of the following functions: analyzes, designs, monitors and administers servers and related platforms; designs, maintains, configures and monitors network, website, and/or telecommunications infrastructures and related system components; consults with departmental customers to identify and analyze business functions that can be improved by the implementation of new hardware and/or software solutions; designs and develops custom applications and/or enhances/modifies existing applications; performs professional-level systems maintenance and customer support duties; and performs other related duties as assigned. IT Analysts will have a primary concentration in Applications, Database, System/Server/Platform Analysis, Website design and development, or Network and Telecommunications Analysis/Administration. This hybrid role allows for up to three days of remote work per week. Distinguishing Characteristics IT Analyst I This is the entry-level class in the IT Analyst series. Positions in this class are typically distinguished from the IT Analyst II by the performance of less than the full range of duties assigned to the series, work on less complex matters, and under more direct supervision. IT Analyst II This is the journey-level class in the IT Analyst series. Positions in this class are distinguished from the Information Technology Analyst I by the performance of the full ranges of duties; work on more complex matters, and under less direct supervision. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level. Examples of Essential Duties Duties may include, but are not limited to the following: Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems, integrating State Bar network infrastructure and/or other systems; considers protocols, acceptable system security risk, and other related elements. Provides professional customer support for system-related software and/or hardware issues, needs, or requirements. Interacts with clients to analyze system requirements; recommends technology solutions to improve operations. Determines and develops cost benefit analyses related to recommended technical solutions; evaluates risk options; ensures project compliance with State Bar procedures or protocols, budgetary constraints and staff/resource utilization. Responsible for the coordination and completion of projects that are limited in scope and/or specific to area of assignment; develops and monitors project budgets and resources; interfaces with clients to define project scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project requirements; designs and implements project testing and quality assurance processes. Coordinates information technology activities of State Bar departments and/or vendors consistent with project plans; identifies and resolves obstacles to progress; prepares for and manages delivery and installation. Prepares technical documentations, procedural plans, reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Builds and maintains positive and professional working relationships with co-workers, other State Bar employees, vendors, and the public, using principles of good customer services. Exercises technical or functional supervision over technical staff, other professional staff on a project basis and contractors/vendors. Provides after hours technology support as required. Performs other related duties as assigned. Employment Standards Knowledge of: General operations, services, concepts terms and activities common to a comprehensive state-of-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Data processing techniques, including the types of hardware and software currently used to process data with different levels of complexity. Structured analysis and database concepts. Computer hardware and software systems similar to those used by the State Bar. Tools and equipment used in testing the functionality of computer applications. Principles and practices of troubleshooting computer hardware, software and network problems, security issues, threats, vulnerabilities, and attacks. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials. Principles and practices of recordkeeping, modern office procedures, methods and equipment. Ability to: Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Learn to research, design, implement and maintain various hardware and software technology solutions, including new technology. Communicate technical information to a wide variety of users. Learn, interpret and explain pertinent State Bar and department policies and procedures. Plan, organize, prioritize and process work to ensure that deadlines are met. Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships within and outside the department. Learn to prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Learn to identify and resolve system performance and security issues. Read, comprehend and retain technical information on computer products and systems. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement. Experience: Two (2) years of fulltime, progressively responsible experience in the analysis and troubleshooting of computer applications and operations is desirable. Applicants meet who the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements Possession of approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education; certification or equivalent training hours is equal to one (1) year of education. Senior IT Analyst Definition Under general direction, performs advanced, specialized work of professional nature, utilizing skills that require technical expertise and an understanding of complex analytical procedures and systems processes, including network operating systems, the development of complex applications; network infrastructure; database management; and web server management administration and installation; while working with a significant amount of independent authority and judgment. Incumbents' primary responsibilities consist of acting as the lead over a team of professional information technology employees and/or providing expertise and guidance in complex information systems analysis and solutions, including the strategic, overall design of complex systems; and performs other related duties as assigned. May provide functional, technical, or lead direction over lower level technical and/or professional staff. Distinguishing Characteristics This is the lead/advanced journey-level class in the IT Analyst job family. This class is distinguished from the IT Analyst II in that the Senior classification performs complex level professional systems and applications-related duties that include acting in an advisory role to other analytical staff and providing strategic input within his/her area of specialization, and/or leading a team of professionals. The Senior IT Analyst is distinguished from the Senior IT Business Systems Analyst in that the latter is responsible for the management/coordination of projects designed to develop technical solutions and/or enhancements related to the automation of business processes to meet user needs. The Senior IT Analyst is distinguished from the IT Manager in that the latter's primary responsibility is for managing a major work unit within the IT Department and the primary responsibility is performing supervision. Examples of Essential Duties Duties may include, but are not limited to the following: Serves as a technical expert within area of assignment, providing guidance and direction to other professional staff and resolving complex problems; participates in developing strategic plans for systems/applications development and; modification within area of expertise. Analyzes and evaluates computer network design (including the State Bar's overall network and website), operating systems and/or business requirements; consults with personnel from various departments and identifies areas for strategic network, database, web, and/or operating system improvements and upgrades; or the development of technical solutions to automate and/or improve business processes. Designs system architecture, network infrastructure and configuration, database, web server environments, and/or web-based application solutions that meet the needs of the organization and develops plans to initiate improvements. Prepares complex reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Answers questions and provides information to other departments; analyzes questions and recommends appropriate corrective action. Coordinates with systems, network and/or database administrators to implement application or system design specifications and coordinate integration across multiple platforms and technologies; maintains effective communications with users regarding vendor activities, problems, status timelines and other details. Trains, leads and provides technical guidance to professional and technical staff assigned to operating systems, network infrastructure, business systems analysis and application development, database administration, web server management administration, and/or telecommunications systems. Provides technical and functional supervision of contractors/vendors and after hours technology support as required. Coordinates the activities of State Bar technical personnel and contract personnel during major and minor network problems; provides problem status, oral and written, to management; focuses on preventing and resolving network and system problems related to area of assignment. Serves as the administrator for large and highly complex databases; researches and identifies database environment requirements and specifications; determines integration requirements to ensure interoperability across multiple platforms and technologies. Oversees and provides guidance and expertise in the design, building, installation, configuration maintenance and administration of highly complex network infrastructures, web server environments, telecommunications systems, or server platforms and operating system components. Communicates and coordinates with various State Bar departments and divisions on business process automation needs; identifies the appropriate staff resources for projects based on knowledge, skill, and workload and assigns projects accordingly. Designs and creates and/or directs others in the design and creation of complex software and/or web based applications across that cross multiple State Bar departments. Provides recommendations related to the development and/or improvement of hardware, software, and/or web-based applications across multiple State departments; recommends and/or implements operating system adjustments to maximize application performance and resource resolution. Follows, maintains, and implements internal controls, network and web security and other security systems for computer and telecommunication data, systems and hardware protection. Performs other related duties as assigned. Employment Standards Knowledge of: Principles and practices of effective team building, leadership and conflict resolution, project management and work flow analysis. Principles of application development methodologies such as Waterfall, Agile, etc. Principles of Web architecture and development tools, testing and implementation of scripts and programs for the production and delivery of Web content. Advanced principles and practices of systems and procedures analysis and design. Complex software Tools, text equipment and measurement techniques. A broad range of operations, services, concepts, terms and activities common to a comprehensive, stateof-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Principles and practices of troubleshooting computer hardware, software and network problems. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials, recordkeeping, modern office procedures and equipment. Techniques and practices used in managing, designing, implementing, maintaining and operating I Network and telephony systems including WAN/LAN, VoIP, Audio/Video systems, and associated network equipment. Programming tools for Website servers and transaction and ancillary systems for Website support. A broad range of protocols commonly used in wired and wireless communications networks (e.g. TCP, IP, UDP, SNMP, RADIUS, BGP, OSPF, RIP, Serial, TDM, TFTP, FTP, SSH, SSL, etc.). Complex applications utilized by the State Bar and associated processes, including civil, juvenile, and traffic court; as well as the associated programming languages. Principles and practices of business operations analysis, complex database design and administration, website management, and enterprise level information technology infrastructures. Ability to: Communicate clearly both orally and in writing. Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Research, design, implement and maintain various hardware and software technology solutions, including new technology. Communicate technical information to a wide variety of users. Interpret and explain pertinent State Bar and department policies and procedures. Plan, organize, prioritize and process work to ensure that deadlines are met. Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships within and outside the department. Prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Identify and resolve system performance and security issues. Read, comprehend and retain technical information on computer products and systems. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement. Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education. Experience: Minimum of three (3) years of journey level professional information technology experience comparable to an IT Analyst II with the State Bar; or three (3) years of human resource experience with one (1) year supervisorial experience. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
Mar 05, 2024
Full Time
Job Description Office of Information Technology Annual Salary Range for IT Analyst II: $93,448 - $124,598 Annual Salary Range for Senior IT Analyst: $98,130 - $130,835 FLSA Exempt / Union Represented This position allows for up to four days of remote work per week. About the Office Information Technology (IT) is responsible for applications development and support, infrastructure support, telecommunications, and video conferencing resources that support the work of the State Bar. This is accomplished via Applications, Operations and related project and web management. The Ideal Candidate The State Bar of California is looking for an experienced Cloud Engineer who is a creative thinker, thrives on innovation and thinking outside the box. We are looking for a candidate with strong hands-on technical background and excellent communication skills such as Azure with multi-regions. This position is a new role created for the migration of VMware On-Premises datacenters to Azure AVS. Once the migration is complete, the role will be responsible for maintaining, optimizing and hardening of the Azure Cloud environment. About this Recruitment The Office of Information Technology is seeking to fill one position at either the IT Analyst II or Senior IT Analyst level. After completion of the selection process, an offer will be extended to the selected candidate at the level that is commensurate with the candidate's experience. Definition Under general direction, performs professional duties related to the analysis, development, maintenance and administration of computer hardware and software systems to meet business needs. Incumbents may perform any of the following functions: analyzes, designs, monitors and administers servers and related platforms; designs, maintains, configures and monitors network, website, and/or telecommunications infrastructures and related system components; consults with departmental customers to identify and analyze business functions that can be improved by the implementation of new hardware and/or software solutions; designs and develops custom applications and/or enhances/modifies existing applications; performs professional-level systems maintenance and customer support duties; and performs other related duties as assigned. IT Analysts will have a primary concentration in Applications, Database, System/Server/Platform Analysis, Website design and development, or Network and Telecommunications Analysis/Administration. This hybrid role allows for up to three days of remote work per week. Distinguishing Characteristics IT Analyst I This is the entry-level class in the IT Analyst series. Positions in this class are typically distinguished from the IT Analyst II by the performance of less than the full range of duties assigned to the series, work on less complex matters, and under more direct supervision. IT Analyst II This is the journey-level class in the IT Analyst series. Positions in this class are distinguished from the Information Technology Analyst I by the performance of the full ranges of duties; work on more complex matters, and under less direct supervision. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level. Examples of Essential Duties Duties may include, but are not limited to the following: Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems, integrating State Bar network infrastructure and/or other systems; considers protocols, acceptable system security risk, and other related elements. Provides professional customer support for system-related software and/or hardware issues, needs, or requirements. Interacts with clients to analyze system requirements; recommends technology solutions to improve operations. Determines and develops cost benefit analyses related to recommended technical solutions; evaluates risk options; ensures project compliance with State Bar procedures or protocols, budgetary constraints and staff/resource utilization. Responsible for the coordination and completion of projects that are limited in scope and/or specific to area of assignment; develops and monitors project budgets and resources; interfaces with clients to define project scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project requirements; designs and implements project testing and quality assurance processes. Coordinates information technology activities of State Bar departments and/or vendors consistent with project plans; identifies and resolves obstacles to progress; prepares for and manages delivery and installation. Prepares technical documentations, procedural plans, reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Builds and maintains positive and professional working relationships with co-workers, other State Bar employees, vendors, and the public, using principles of good customer services. Exercises technical or functional supervision over technical staff, other professional staff on a project basis and contractors/vendors. Provides after hours technology support as required. Performs other related duties as assigned. Employment Standards Knowledge of: General operations, services, concepts terms and activities common to a comprehensive state-of-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Data processing techniques, including the types of hardware and software currently used to process data with different levels of complexity. Structured analysis and database concepts. Computer hardware and software systems similar to those used by the State Bar. Tools and equipment used in testing the functionality of computer applications. Principles and practices of troubleshooting computer hardware, software and network problems, security issues, threats, vulnerabilities, and attacks. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials. Principles and practices of recordkeeping, modern office procedures, methods and equipment. Ability to: Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Learn to research, design, implement and maintain various hardware and software technology solutions, including new technology. Communicate technical information to a wide variety of users. Learn, interpret and explain pertinent State Bar and department policies and procedures. Plan, organize, prioritize and process work to ensure that deadlines are met. Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships within and outside the department. Learn to prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Learn to identify and resolve system performance and security issues. Read, comprehend and retain technical information on computer products and systems. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement. Experience: Two (2) years of fulltime, progressively responsible experience in the analysis and troubleshooting of computer applications and operations is desirable. Applicants meet who the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements Possession of approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education; certification or equivalent training hours is equal to one (1) year of education. Senior IT Analyst Definition Under general direction, performs advanced, specialized work of professional nature, utilizing skills that require technical expertise and an understanding of complex analytical procedures and systems processes, including network operating systems, the development of complex applications; network infrastructure; database management; and web server management administration and installation; while working with a significant amount of independent authority and judgment. Incumbents' primary responsibilities consist of acting as the lead over a team of professional information technology employees and/or providing expertise and guidance in complex information systems analysis and solutions, including the strategic, overall design of complex systems; and performs other related duties as assigned. May provide functional, technical, or lead direction over lower level technical and/or professional staff. Distinguishing Characteristics This is the lead/advanced journey-level class in the IT Analyst job family. This class is distinguished from the IT Analyst II in that the Senior classification performs complex level professional systems and applications-related duties that include acting in an advisory role to other analytical staff and providing strategic input within his/her area of specialization, and/or leading a team of professionals. The Senior IT Analyst is distinguished from the Senior IT Business Systems Analyst in that the latter is responsible for the management/coordination of projects designed to develop technical solutions and/or enhancements related to the automation of business processes to meet user needs. The Senior IT Analyst is distinguished from the IT Manager in that the latter's primary responsibility is for managing a major work unit within the IT Department and the primary responsibility is performing supervision. Examples of Essential Duties Duties may include, but are not limited to the following: Serves as a technical expert within area of assignment, providing guidance and direction to other professional staff and resolving complex problems; participates in developing strategic plans for systems/applications development and; modification within area of expertise. Analyzes and evaluates computer network design (including the State Bar's overall network and website), operating systems and/or business requirements; consults with personnel from various departments and identifies areas for strategic network, database, web, and/or operating system improvements and upgrades; or the development of technical solutions to automate and/or improve business processes. Designs system architecture, network infrastructure and configuration, database, web server environments, and/or web-based application solutions that meet the needs of the organization and develops plans to initiate improvements. Prepares complex reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Answers questions and provides information to other departments; analyzes questions and recommends appropriate corrective action. Coordinates with systems, network and/or database administrators to implement application or system design specifications and coordinate integration across multiple platforms and technologies; maintains effective communications with users regarding vendor activities, problems, status timelines and other details. Trains, leads and provides technical guidance to professional and technical staff assigned to operating systems, network infrastructure, business systems analysis and application development, database administration, web server management administration, and/or telecommunications systems. Provides technical and functional supervision of contractors/vendors and after hours technology support as required. Coordinates the activities of State Bar technical personnel and contract personnel during major and minor network problems; provides problem status, oral and written, to management; focuses on preventing and resolving network and system problems related to area of assignment. Serves as the administrator for large and highly complex databases; researches and identifies database environment requirements and specifications; determines integration requirements to ensure interoperability across multiple platforms and technologies. Oversees and provides guidance and expertise in the design, building, installation, configuration maintenance and administration of highly complex network infrastructures, web server environments, telecommunications systems, or server platforms and operating system components. Communicates and coordinates with various State Bar departments and divisions on business process automation needs; identifies the appropriate staff resources for projects based on knowledge, skill, and workload and assigns projects accordingly. Designs and creates and/or directs others in the design and creation of complex software and/or web based applications across that cross multiple State Bar departments. Provides recommendations related to the development and/or improvement of hardware, software, and/or web-based applications across multiple State departments; recommends and/or implements operating system adjustments to maximize application performance and resource resolution. Follows, maintains, and implements internal controls, network and web security and other security systems for computer and telecommunication data, systems and hardware protection. Performs other related duties as assigned. Employment Standards Knowledge of: Principles and practices of effective team building, leadership and conflict resolution, project management and work flow analysis. Principles of application development methodologies such as Waterfall, Agile, etc. Principles of Web architecture and development tools, testing and implementation of scripts and programs for the production and delivery of Web content. Advanced principles and practices of systems and procedures analysis and design. Complex software Tools, text equipment and measurement techniques. A broad range of operations, services, concepts, terms and activities common to a comprehensive, stateof-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Principles and practices of troubleshooting computer hardware, software and network problems. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials, recordkeeping, modern office procedures and equipment. Techniques and practices used in managing, designing, implementing, maintaining and operating I Network and telephony systems including WAN/LAN, VoIP, Audio/Video systems, and associated network equipment. Programming tools for Website servers and transaction and ancillary systems for Website support. A broad range of protocols commonly used in wired and wireless communications networks (e.g. TCP, IP, UDP, SNMP, RADIUS, BGP, OSPF, RIP, Serial, TDM, TFTP, FTP, SSH, SSL, etc.). Complex applications utilized by the State Bar and associated processes, including civil, juvenile, and traffic court; as well as the associated programming languages. Principles and practices of business operations analysis, complex database design and administration, website management, and enterprise level information technology infrastructures. Ability to: Communicate clearly both orally and in writing. Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Research, design, implement and maintain various hardware and software technology solutions, including new technology. Communicate technical information to a wide variety of users. Interpret and explain pertinent State Bar and department policies and procedures. Plan, organize, prioritize and process work to ensure that deadlines are met. Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships within and outside the department. Prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Identify and resolve system performance and security issues. Read, comprehend and retain technical information on computer products and systems. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement. Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education. Experience: Minimum of three (3) years of journey level professional information technology experience comparable to an IT Analyst II with the State Bar; or three (3) years of human resource experience with one (1) year supervisorial experience. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
STATE BAR OF CALIFORNIA
Los Angeles, CA, United States
Job Description Office of Information Technology Annual Salary Range for IT Analyst II: $93,448 - $124,598 Annual Salary Range for Senior IT Analyst: $98,130 - $130,835 FLSA Exempt / Union Represented This position allows for up to four days of remote work per week. About the Office Information Technology (IT) is responsible for applications development and support, infrastructure support, telecommunications, and video conferencing resources that support the work of the State Bar. This is accomplished via Applications, Operations and related project and web management. The Ideal Candidate The State Bar of California is looking for an experienced Cloud Engineer who is a creative thinker, thrives on innovation and thinking outside the box. We are looking for a candidate with strong hands-on technical background and excellent communication skills such as Azure with multi-regions. This position is a new role created for the migration of VMware On-Premises datacenters to Azure AVS. Once the migration is complete, the role will be responsible for maintaining, optimizing and hardening of the Azure Cloud environment. About this Recruitment The Office of Information Technology is seeking to fill one position at either the IT Analyst II or Senior IT Analyst level. After completion of the selection process, an offer will be extended to the selected candidate at the level that is commensurate with the candidate's experience. Definition Under general direction, performs professional duties related to the analysis, development, maintenance and administration of computer hardware and software systems to meet business needs. Incumbents may perform any of the following functions: analyzes, designs, monitors and administers servers and related platforms; designs, maintains, configures and monitors network, website, and/or telecommunications infrastructures and related system components; consults with departmental customers to identify and analyze business functions that can be improved by the implementation of new hardware and/or software solutions; designs and develops custom applications and/or enhances/modifies existing applications; performs professional-level systems maintenance and customer support duties; and performs other related duties as assigned. IT Analysts will have a primary concentration in Applications, Database, System/Server/Platform Analysis, Website design and development, or Network and Telecommunications Analysis/Administration. This hybrid role allows for up to three days of remote work per week. Distinguishing Characteristics IT Analyst I This is the entry-level class in the IT Analyst series. Positions in this class are typically distinguished from the IT Analyst II by the performance of less than the full range of duties assigned to the series, work on less complex matters, and under more direct supervision. IT Analyst II This is the journey-level class in the IT Analyst series. Positions in this class are distinguished from the Information Technology Analyst I by the performance of the full ranges of duties; work on more complex matters, and under less direct supervision. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level. Examples of Essential Duties Duties may include, but are not limited to the following: Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems, integrating State Bar network infrastructure and/or other systems; considers protocols, acceptable system security risk, and other related elements. Provides professional customer support for system-related software and/or hardware issues, needs, or requirements. Interacts with clients to analyze system requirements; recommends technology solutions to improve operations. Determines and develops cost benefit analyses related to recommended technical solutions; evaluates risk options; ensures project compliance with State Bar procedures or protocols, budgetary constraints and staff/resource utilization. Responsible for the coordination and completion of projects that are limited in scope and/or specific to area of assignment; develops and monitors project budgets and resources; interfaces with clients to define project scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project requirements; designs and implements project testing and quality assurance processes. Coordinates information technology activities of State Bar departments and/or vendors consistent with project plans; identifies and resolves obstacles to progress; prepares for and manages delivery and installation. Prepares technical documentations, procedural plans, reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Builds and maintains positive and professional working relationships with co-workers, other State Bar employees, vendors, and the public, using principles of good customer services. Exercises technical or functional supervision over technical staff, other professional staff on a project basis and contractors/vendors. Provides after hours technology support as required. Performs other related duties as assigned. Employment Standards Knowledge of: General operations, services, concepts terms and activities common to a comprehensive state-of-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Data processing techniques, including the types of hardware and software currently used to process data with different levels of complexity. Structured analysis and database concepts. Computer hardware and software systems similar to those used by the State Bar. Tools and equipment used in testing the functionality of computer applications. Principles and practices of troubleshooting computer hardware, software and network problems, security issues, threats, vulnerabilities, and attacks. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials. Principles and practices of recordkeeping, modern office procedures, methods and equipment. Ability to: Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Learn to research, design, implement and maintain various hardware and software technology solutions, including new technology. Communicate technical information to a wide variety of users. Learn, interpret and explain pertinent State Bar and department policies and procedures. Plan, organize, prioritize and process work to ensure that deadlines are met. Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships within and outside the department. Learn to prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Learn to identify and resolve system performance and security issues. Read, comprehend and retain technical information on computer products and systems. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement. Experience: Two (2) years of fulltime, progressively responsible experience in the analysis and troubleshooting of computer applications and operations is desirable. Applicants meet who the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements Possession of approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education; certification or equivalent training hours is equal to one (1) year of education. Senior IT Analyst Definition Under general direction, performs advanced, specialized work of professional nature, utilizing skills that require technical expertise and an understanding of complex analytical procedures and systems processes, including network operating systems, the development of complex applications; network infrastructure; database management; and web server management administration and installation; while working with a significant amount of independent authority and judgment. Incumbents' primary responsibilities consist of acting as the lead over a team of professional information technology employees and/or providing expertise and guidance in complex information systems analysis and solutions, including the strategic, overall design of complex systems; and performs other related duties as assigned. May provide functional, technical, or lead direction over lower level technical and/or professional staff. Distinguishing Characteristics This is the lead/advanced journey-level class in the IT Analyst job family. This class is distinguished from the IT Analyst II in that the Senior classification performs complex level professional systems and applications-related duties that include acting in an advisory role to other analytical staff and providing strategic input within his/her area of specialization, and/or leading a team of professionals. The Senior IT Analyst is distinguished from the Senior IT Business Systems Analyst in that the latter is responsible for the management/coordination of projects designed to develop technical solutions and/or enhancements related to the automation of business processes to meet user needs. The Senior IT Analyst is distinguished from the IT Manager in that the latter's primary responsibility is for managing a major work unit within the IT Department and the primary responsibility is performing supervision. Examples of Essential Duties Duties may include, but are not limited to the following: Serves as a technical expert within area of assignment, providing guidance and direction to other professional staff and resolving complex problems; participates in developing strategic plans for systems/applications development and; modification within area of expertise. Analyzes and evaluates computer network design (including the State Bar's overall network and website), operating systems and/or business requirements; consults with personnel from various departments and identifies areas for strategic network, database, web, and/or operating system improvements and upgrades; or the development of technical solutions to automate and/or improve business processes. Designs system architecture, network infrastructure and configuration, database, web server environments, and/or web-based application solutions that meet the needs of the organization and develops plans to initiate improvements. Prepares complex reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Answers questions and provides information to other departments; analyzes questions and recommends appropriate corrective action. Coordinates with systems, network and/or database administrators to implement application or system design specifications and coordinate integration across multiple platforms and technologies; maintains effective communications with users regarding vendor activities, problems, status timelines and other details. Trains, leads and provides technical guidance to professional and technical staff assigned to operating systems, network infrastructure, business systems analysis and application development, database administration, web server management administration, and/or telecommunications systems. Provides technical and functional supervision of contractors/vendors and after hours technology support as required. Coordinates the activities of State Bar technical personnel and contract personnel during major and minor network problems; provides problem status, oral and written, to management; focuses on preventing and resolving network and system problems related to area of assignment. Serves as the administrator for large and highly complex databases; researches and identifies database environment requirements and specifications; determines integration requirements to ensure interoperability across multiple platforms and technologies. Oversees and provides guidance and expertise in the design, building, installation, configuration maintenance and administration of highly complex network infrastructures, web server environments, telecommunications systems, or server platforms and operating system components. Communicates and coordinates with various State Bar departments and divisions on business process automation needs; identifies the appropriate staff resources for projects based on knowledge, skill, and workload and assigns projects accordingly. Designs and creates and/or directs others in the design and creation of complex software and/or web based applications across that cross multiple State Bar departments. Provides recommendations related to the development and/or improvement of hardware, software, and/or web-based applications across multiple State departments; recommends and/or implements operating system adjustments to maximize application performance and resource resolution. Follows, maintains, and implements internal controls, network and web security and other security systems for computer and telecommunication data, systems and hardware protection. Performs other related duties as assigned. Employment Standards Knowledge of: Principles and practices of effective team building, leadership and conflict resolution, project management and work flow analysis. Principles of application development methodologies such as Waterfall, Agile, etc. Principles of Web architecture and development tools, testing and implementation of scripts and programs for the production and delivery of Web content. Advanced principles and practices of systems and procedures analysis and design. Complex software Tools, text equipment and measurement techniques. A broad range of operations, services, concepts, terms and activities common to a comprehensive, stateof-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Principles and practices of troubleshooting computer hardware, software and network problems. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials, recordkeeping, modern office procedures and equipment. Techniques and practices used in managing, designing, implementing, maintaining and operating I Network and telephony systems including WAN/LAN, VoIP, Audio/Video systems, and associated network equipment. Programming tools for Website servers and transaction and ancillary systems for Website support. A broad range of protocols commonly used in wired and wireless communications networks (e.g. TCP, IP, UDP, SNMP, RADIUS, BGP, OSPF, RIP, Serial, TDM, TFTP, FTP, SSH, SSL, etc.). Complex applications utilized by the State Bar and associated processes, including civil, juvenile, and traffic court; as well as the associated programming languages. Principles and practices of business operations analysis, complex database design and administration, website management, and enterprise level information technology infrastructures. Ability to: Communicate clearly both orally and in writing. Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Research, design, implement and maintain various hardware and software technology solutions, including new technology. Communicate technical information to a wide variety of users. Interpret and explain pertinent State Bar and department policies and procedures. Plan, organize, prioritize and process work to ensure that deadlines are met. Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships within and outside the department. Prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Identify and resolve system performance and security issues. Read, comprehend and retain technical information on computer products and systems. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement. Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education. Experience: Minimum of three (3) years of journey level professional information technology experience comparable to an IT Analyst II with the State Bar; or three (3) years of human resource experience with one (1) year supervisorial experience. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
Mar 05, 2024
Full Time
Job Description Office of Information Technology Annual Salary Range for IT Analyst II: $93,448 - $124,598 Annual Salary Range for Senior IT Analyst: $98,130 - $130,835 FLSA Exempt / Union Represented This position allows for up to four days of remote work per week. About the Office Information Technology (IT) is responsible for applications development and support, infrastructure support, telecommunications, and video conferencing resources that support the work of the State Bar. This is accomplished via Applications, Operations and related project and web management. The Ideal Candidate The State Bar of California is looking for an experienced Cloud Engineer who is a creative thinker, thrives on innovation and thinking outside the box. We are looking for a candidate with strong hands-on technical background and excellent communication skills such as Azure with multi-regions. This position is a new role created for the migration of VMware On-Premises datacenters to Azure AVS. Once the migration is complete, the role will be responsible for maintaining, optimizing and hardening of the Azure Cloud environment. About this Recruitment The Office of Information Technology is seeking to fill one position at either the IT Analyst II or Senior IT Analyst level. After completion of the selection process, an offer will be extended to the selected candidate at the level that is commensurate with the candidate's experience. Definition Under general direction, performs professional duties related to the analysis, development, maintenance and administration of computer hardware and software systems to meet business needs. Incumbents may perform any of the following functions: analyzes, designs, monitors and administers servers and related platforms; designs, maintains, configures and monitors network, website, and/or telecommunications infrastructures and related system components; consults with departmental customers to identify and analyze business functions that can be improved by the implementation of new hardware and/or software solutions; designs and develops custom applications and/or enhances/modifies existing applications; performs professional-level systems maintenance and customer support duties; and performs other related duties as assigned. IT Analysts will have a primary concentration in Applications, Database, System/Server/Platform Analysis, Website design and development, or Network and Telecommunications Analysis/Administration. This hybrid role allows for up to three days of remote work per week. Distinguishing Characteristics IT Analyst I This is the entry-level class in the IT Analyst series. Positions in this class are typically distinguished from the IT Analyst II by the performance of less than the full range of duties assigned to the series, work on less complex matters, and under more direct supervision. IT Analyst II This is the journey-level class in the IT Analyst series. Positions in this class are distinguished from the Information Technology Analyst I by the performance of the full ranges of duties; work on more complex matters, and under less direct supervision. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level. Examples of Essential Duties Duties may include, but are not limited to the following: Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems, integrating State Bar network infrastructure and/or other systems; considers protocols, acceptable system security risk, and other related elements. Provides professional customer support for system-related software and/or hardware issues, needs, or requirements. Interacts with clients to analyze system requirements; recommends technology solutions to improve operations. Determines and develops cost benefit analyses related to recommended technical solutions; evaluates risk options; ensures project compliance with State Bar procedures or protocols, budgetary constraints and staff/resource utilization. Responsible for the coordination and completion of projects that are limited in scope and/or specific to area of assignment; develops and monitors project budgets and resources; interfaces with clients to define project scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project requirements; designs and implements project testing and quality assurance processes. Coordinates information technology activities of State Bar departments and/or vendors consistent with project plans; identifies and resolves obstacles to progress; prepares for and manages delivery and installation. Prepares technical documentations, procedural plans, reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Builds and maintains positive and professional working relationships with co-workers, other State Bar employees, vendors, and the public, using principles of good customer services. Exercises technical or functional supervision over technical staff, other professional staff on a project basis and contractors/vendors. Provides after hours technology support as required. Performs other related duties as assigned. Employment Standards Knowledge of: General operations, services, concepts terms and activities common to a comprehensive state-of-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Data processing techniques, including the types of hardware and software currently used to process data with different levels of complexity. Structured analysis and database concepts. Computer hardware and software systems similar to those used by the State Bar. Tools and equipment used in testing the functionality of computer applications. Principles and practices of troubleshooting computer hardware, software and network problems, security issues, threats, vulnerabilities, and attacks. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials. Principles and practices of recordkeeping, modern office procedures, methods and equipment. Ability to: Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Learn to research, design, implement and maintain various hardware and software technology solutions, including new technology. Communicate technical information to a wide variety of users. Learn, interpret and explain pertinent State Bar and department policies and procedures. Plan, organize, prioritize and process work to ensure that deadlines are met. Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships within and outside the department. Learn to prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Learn to identify and resolve system performance and security issues. Read, comprehend and retain technical information on computer products and systems. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement. Experience: Two (2) years of fulltime, progressively responsible experience in the analysis and troubleshooting of computer applications and operations is desirable. Applicants meet who the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements Possession of approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education; certification or equivalent training hours is equal to one (1) year of education. Senior IT Analyst Definition Under general direction, performs advanced, specialized work of professional nature, utilizing skills that require technical expertise and an understanding of complex analytical procedures and systems processes, including network operating systems, the development of complex applications; network infrastructure; database management; and web server management administration and installation; while working with a significant amount of independent authority and judgment. Incumbents' primary responsibilities consist of acting as the lead over a team of professional information technology employees and/or providing expertise and guidance in complex information systems analysis and solutions, including the strategic, overall design of complex systems; and performs other related duties as assigned. May provide functional, technical, or lead direction over lower level technical and/or professional staff. Distinguishing Characteristics This is the lead/advanced journey-level class in the IT Analyst job family. This class is distinguished from the IT Analyst II in that the Senior classification performs complex level professional systems and applications-related duties that include acting in an advisory role to other analytical staff and providing strategic input within his/her area of specialization, and/or leading a team of professionals. The Senior IT Analyst is distinguished from the Senior IT Business Systems Analyst in that the latter is responsible for the management/coordination of projects designed to develop technical solutions and/or enhancements related to the automation of business processes to meet user needs. The Senior IT Analyst is distinguished from the IT Manager in that the latter's primary responsibility is for managing a major work unit within the IT Department and the primary responsibility is performing supervision. Examples of Essential Duties Duties may include, but are not limited to the following: Serves as a technical expert within area of assignment, providing guidance and direction to other professional staff and resolving complex problems; participates in developing strategic plans for systems/applications development and; modification within area of expertise. Analyzes and evaluates computer network design (including the State Bar's overall network and website), operating systems and/or business requirements; consults with personnel from various departments and identifies areas for strategic network, database, web, and/or operating system improvements and upgrades; or the development of technical solutions to automate and/or improve business processes. Designs system architecture, network infrastructure and configuration, database, web server environments, and/or web-based application solutions that meet the needs of the organization and develops plans to initiate improvements. Prepares complex reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Answers questions and provides information to other departments; analyzes questions and recommends appropriate corrective action. Coordinates with systems, network and/or database administrators to implement application or system design specifications and coordinate integration across multiple platforms and technologies; maintains effective communications with users regarding vendor activities, problems, status timelines and other details. Trains, leads and provides technical guidance to professional and technical staff assigned to operating systems, network infrastructure, business systems analysis and application development, database administration, web server management administration, and/or telecommunications systems. Provides technical and functional supervision of contractors/vendors and after hours technology support as required. Coordinates the activities of State Bar technical personnel and contract personnel during major and minor network problems; provides problem status, oral and written, to management; focuses on preventing and resolving network and system problems related to area of assignment. Serves as the administrator for large and highly complex databases; researches and identifies database environment requirements and specifications; determines integration requirements to ensure interoperability across multiple platforms and technologies. Oversees and provides guidance and expertise in the design, building, installation, configuration maintenance and administration of highly complex network infrastructures, web server environments, telecommunications systems, or server platforms and operating system components. Communicates and coordinates with various State Bar departments and divisions on business process automation needs; identifies the appropriate staff resources for projects based on knowledge, skill, and workload and assigns projects accordingly. Designs and creates and/or directs others in the design and creation of complex software and/or web based applications across that cross multiple State Bar departments. Provides recommendations related to the development and/or improvement of hardware, software, and/or web-based applications across multiple State departments; recommends and/or implements operating system adjustments to maximize application performance and resource resolution. Follows, maintains, and implements internal controls, network and web security and other security systems for computer and telecommunication data, systems and hardware protection. Performs other related duties as assigned. Employment Standards Knowledge of: Principles and practices of effective team building, leadership and conflict resolution, project management and work flow analysis. Principles of application development methodologies such as Waterfall, Agile, etc. Principles of Web architecture and development tools, testing and implementation of scripts and programs for the production and delivery of Web content. Advanced principles and practices of systems and procedures analysis and design. Complex software Tools, text equipment and measurement techniques. A broad range of operations, services, concepts, terms and activities common to a comprehensive, stateof-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Principles and practices of troubleshooting computer hardware, software and network problems. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials, recordkeeping, modern office procedures and equipment. Techniques and practices used in managing, designing, implementing, maintaining and operating I Network and telephony systems including WAN/LAN, VoIP, Audio/Video systems, and associated network equipment. Programming tools for Website servers and transaction and ancillary systems for Website support. A broad range of protocols commonly used in wired and wireless communications networks (e.g. TCP, IP, UDP, SNMP, RADIUS, BGP, OSPF, RIP, Serial, TDM, TFTP, FTP, SSH, SSL, etc.). Complex applications utilized by the State Bar and associated processes, including civil, juvenile, and traffic court; as well as the associated programming languages. Principles and practices of business operations analysis, complex database design and administration, website management, and enterprise level information technology infrastructures. Ability to: Communicate clearly both orally and in writing. Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Research, design, implement and maintain various hardware and software technology solutions, including new technology. Communicate technical information to a wide variety of users. Interpret and explain pertinent State Bar and department policies and procedures. Plan, organize, prioritize and process work to ensure that deadlines are met. Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships within and outside the department. Prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Identify and resolve system performance and security issues. Read, comprehend and retain technical information on computer products and systems. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement. Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education. Experience: Minimum of three (3) years of journey level professional information technology experience comparable to an IT Analyst II with the State Bar; or three (3) years of human resource experience with one (1) year supervisorial experience. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.