911 Emergency Dispatcher

  • Hood River County
  • Hood River, Oregon
  • Jul 13, 2017
Full Time Dispatch and Telecommunications Non-Sworn
  • Salary: Dependent on certificatin and experience beginning at $3,370/mo Monthly
  • Salary Top: $4,145 plus additional pay for advanced and intermediate, bilingual, trainer pay, etc.
  • Negotiable/DOQ: Yes
  • Phone: 541 386-3970
  • Apply By: Oct 11, 2017

Summary

911 DISPATCHER

CAREER OPPORTUNITY

 

 

 

Hood River County is a recreational haven for almost all water sports, snow sports, hiking and bicycling. We are adjacent to the Columbia River and centrally located in the heart of Oregon's Columbia River Gorge National Scenic Area.   We are currently seeking to fill a vacancy with a fully certified and experienced 911 Dispatcher.

 

DUTIES:

Operates radio and telephone control consoles in dispatching public safety resources and routing other emergency calls to the appropriate agencies. Receives emergency call information; dispatches call to appropriate units or departments; maintains information on units' activities; accesses computer terminals to obtain, transmit and record information such a vehicle license numbers, drivers' information, warrants and stolen vehicle information; enters record information via computer terminal; maintains status of equipment; completes radio logs, incident logs, and other forms to maintain control and to record the activity of dispatched units.

 

BASIC QUALIFICATIONS: 

Graduation from high school or the equivalent

Ability to type 35 words per minute

Ability to pass 12th grade education equivalency exam;

Certification as 911 Dispatcher, preferably with Oregon DPSST but other State certifications accepted.

Ability to simultaneously perform multiple tasks in a distracting environment during emergency situations.

 

SALARY RANGE: $3,370-$4,145 with generous benefit package including full Public Employers Retirement contribution, employer funded VEBA, 4/ten hour shifts and part of an awesome team in a stimulating, family valued community 60 miles east of Portland, Oregon. Starting wage will depend on certification and experience.

 

APPLY: Applicants must complete a Hood River County Sheriff’s application.  Contact Hood River County Administration, 601 State Street, Hood River­­­­­­­­­­­­­­­­, OR. 97031, or call (541) 386-3970 for the application job packet.  Applications accepted until filled.  First round consideration on August 17, 2017 and every two weeks after that date.  

 

Hood River County is an Equal Opportunity Employer.                                                 Revised 07/11/2017

 

Job Description

Hood River County

Job Description

 

JOB TITLE: Dispatcher

 

 SUMMARY: Performs a variety of routine clerical, administrative and technical work in receiving and dispatching routine and emergency information; keeping official records; and assisting in the standard operating policies and procedures of the dispatch center.

 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned:

 Monitors telephones and radio in the dispatch center, answers all incoming calls and ascertains nature of call, gathers all necessary information to transmit or relay.

 Dispatches police and other response vehicles for emergency responses; broadcasts nature, location and time of incident; contacts all required personnel and other local concerns such as the fire department in the event of an emergency situation; insures the presence of reserve units by contacting personnel designated for call-back; relays information as required.

Maintains log on radio and telephone communications, location of personnel and equipment; in the event of an emergency situation, maintains on-going contact with the responding personnel and keeps them informed of all incoming pertinent information; keeps track of various information such as malfunctioning traffic lights and street closures and keeps emergency personnel informed.

 Maintains dispatch center work area and equipment in clean and working condition.

 Operates radios as needed and assists in radio communications; operates base radio as required.

 Operates listed office machines as required. 

Composes, types, and edits correspondence, reports, memoranda, and other material requiring judgment as to content, accuracy, and completeness.

Works rotational shifts (Day, Swing, Grave) with varied days off as is deemed necessary or  advantageous for operational purposes. 

Sit for long periods of time with irregular break and meal periods. 

Wear a headset with an earpiece that fits inside the ear or one that covers one or both ears.

Works some Holidays, overtime, short notice call in, as is necessary for operational needs.

 Maintains dispatch documents and records. 

Assists in training new employees. 

Monitors flood warning system.

 QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 EDUCATION AND EXPERIENCE: Graduation from high school or equivalency with specialized course work in general office practices such as typing, filing and two (2) years of increasingly responsible related experience, or any equivalent combination of related education and experience. Ability to perform basic functions on computer-aided systems; personal computer including word processing software; copy machine; fax machine; radio.

SPECIAL REQUIREMENTS/LICENSES: Must possess and keep current LEDS certification, CPR/first Aid Card, Emergency Medical Certification and DPSST Basic Telecommunicator Certification.

OTHER SKILLS AND ABILITIES: Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to deal firmly and tactfully with the public; analyze situations quickly and objectively and determine a proper course of action to be taken during stressful and life threatening situations. Thorough working knowledge of all divisions with the Sheriff’s Office. Considerable knowledge of the laws, rules and regulations pertaining to the Sheriff’s Office and 911 dispatch; Knowledge of modern police methods and procedures;  and strong working knowledge of Hood River County geography.

 LANGUAGE SKILLS: Ability to read, analyze and interpret technical procedures and governmental regulations. Ability to write reports, business correspondence and accurately detailed documentation. Ability to effectively present information and respond to questions from clients, customers and the general public.  Spanish bilingual preferred.

 PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to sit and talk or hear. Employee must continually meet the DPSST Standard for hearing.  The employee frequently is required to use hands to finger, handle or feel objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. 

Specific vision abilities required by this job include close vision and the ability to adjust focus. 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

 

 

 

 

Special Instructions

Please mention you found this employment opportunity on the CareersInGovernment.com job board.

Applicants must complete and return Hood River County Sheriff's Application to Administration, 601 State Street, Hood River, OR. 97031.  Obtain at our website at www.co.hood-river.or.us

Job Requirements

Graduation from high school or the equivalent

Ability to type 35 words per minute

Ability to pass 12th grade education equivalency exam;

Certification as 911 Dispatcher, preferably with Oregon DPSST but other State certifications accepted.

Ability to simultaneously perform multiple tasks in a distracting environment during emergency situations.

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