Under minimal supervision, to work in a team environment and be responsible for activities associated with the design, development and delivery of in-house training for end-users of Epic applications.
- Participates on project teams;
- Provides consultation to management regarding training and development or optional approaches to solving specific problems related to organizational productivity;
- Conducts difficult and complex research and analysis pertaining to management/employee training, staff development, organizational development, and program management and presents the information in written reports, proposals and other correspondence;
- Assesses the learning needs of staff in support of organizational strategy;
- Learns processes across departments and disciplines;
- Collaborates with subject matter experts, training colleagues, site specialists, business clients and Information Technology partners across the organization;
- Researches a variety of pertinent subject matter literature and confers with job experts and others with relevant knowledge to establish a foundation for training;
- Designs, writes, updates and tests training curriculum to a broad range of end user roles and knowledge, including computer based training modules;
- Previews and evaluates vendor instructional materials for purchase and use by the County;
- Manages work plan and project steps using established tools and procedures to meet committed time frames and project milestones;
- Serves as liaison between end users, project team members, and other resources as needed;
- Locates and arranges for training and development facilities and speakers/instructors or other trainers and coordinates the inventory, ordering, prepackaging and issuing of program supplies and equipment;
- Coordinates training for new software releases and updates;
- Instructs individuals or groups in a variety of subject matter areas and performs the role of facilitator or resource person;
- Trains, credentials and supervises Credentialed Trainers and Super Users;
- Provides technical training and orientation to financial, clinical and general desktop applications;
- Builds and maintains the master training environment;
- Performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software;
- Monitors system performance and troubleshoots application issues;
- Participates in the evaluation of new module releases;
- Identifies enterprise workflow improvement opportunities and assists in implementation;
- Attends meetings to review end user and tracking and trending issues, workflow problems, system capabilities, monitoring feedback and potential system enhancement needs, etc.;
- Troubleshoots problems and responds to questions from end users;
- Communicates with vendors regarding technical issues;
- Maintains policy and procedure documentation and all training materials;
- Provides status updates and creates and manages training timelines and deliverables;
- May perform other organizational development or human resource duties as necessary;
- May be assigned as a Disaster Service Worker, as required;
- Performs other related duties as required.
Sufficient education, training and experience to demonstrate possession of the following knowledge and abilities:Training and Experience Note:
The required knowledge and abilities are obtained through training and experience equivalent to possession of a Bachelor's Degree in Information Technology or Systems, Instruction Design or Technology, Communications, a relevant health care field, Management, Business or Public Administration, Industrial Relations, Education, Social or Behavioral Science, or a related field
Two (2) years of recent experience designing, developing and delivering training curriculum and materials for a software system.
Substitution: Epic certification may substitute for a maximum of one (1) year of experience.Certifications, Proficiencies and Licensure:
- Must become Epic certified within the first 6 months of employment or vacate the position;
- Certain positions may require clinical experience and licensure.
- Possession of a valid California Driver's License prior to appointment and the ability to qualify for and maintain a County Driver's permit.
- Completion of one (1) year of graduate work or possession of a Master's Degree in one of the above subject areas or other non-degree course work pertaining to employee training and organizational development;
- Served as a "lead" in at least one "go-live" Epic application training;
- Experience in an information technology and/or health care environment.
- Employee, management and organizational development techniques and current adult learning theory and practices;
- Principles and techniques of curriculum development;
- Theory and practices of organization, management, public administration, supervision, and communication;
- Effective methods of using audio/visual equipment and other training aids or materials;
- Adult learning principles;
- The use of templates and multiple curriculum development applications;
- Application protocols & problem solving methods used to solve system problems;
- Common office applications including word processing, spreadsheets, databases and presentations.
- Plan, develop, conduct, and evaluate, a variety of complex and difficult management and employee training and development programs or courses;
- Conduct employee, management, and other organizational needs assessments and task analysis;
- Translate specific department/agency organizational needs into curriculum and differentiate between needs which can be met through training and those which require other approaches;
- Establish collaborative working relationships with stakeholders as well as trainees;
- Formulate specific objectives against which to compare and evaluate training results;
- Maintain currency in training theory and practice;
- Demonstrate active listening skills, communicate effectively both orally and in writing, and speak effectively before large and small groups;
- Conduct training and development sessions, perform the role of facilitator, and effectively utilize group dynamic skills and techniques;
- Reason logically and creatively and utilize a variety of analytical skills and sound techniques in the process of meeting program goals relative to management/employee training and development and improvement of organizational productivity;
- Work as a member of a team;
- Effectively prioritize activities and projects;
- Interact with and work collaboratively with multidisciplinary teams and process stakeholders;
- Learn and retain knowledge of all assigned applications;
- Coordinate and communicate with process stakeholders;
- Multi-task complex work assignments;
- Communicate effectively both orally and in writing;
- Prioritize effectively and manage time efficiently;
- Resolve conflicts;
- Lead meetings;
- Perform under pressure with tight deadlines;
- Become cross-functional in one or more applications;
- Listen and suggest ways to complement or assist the work of others;
- Be flexible, collaborative and work to fill gaps and void overlaps in local system activities;
- Motivate key process stakeholders including Nurses, Physicians, and other clinical and administrative staff;
- Understand, translate and document complex clinical and/or business workflows;
- Work with minimal guidance.
- Effectively negotiate and facilitate.
- Travel outside the County for training, conferences, seminars or meetings in support of assigned projects;
- Work evenings and weekends, on an as-needed basis.
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