Epic Instructional Designer

  • SANTA CLARA COUNTY, CA
  • San Jose, California
  • Jul 13, 2017
Full Time Engineering Information Technology and Communication Services
  • Salary: $102,648.00 - $124,779.20 Annually

Job Description



Under minimal supervision, to work in a team environment and be responsible for activities associated with the design, development and delivery of in-house training for end-users of Epic applications.

Typical Tasks
  • Participates on project teams;
  • Provides consultation to management regarding training and development or optional approaches to solving specific problems related to organizational productivity;
  • Conducts difficult and complex research and analysis pertaining to management/employee training, staff development, organizational development, and program management and presents the information in written reports, proposals and other correspondence;
  • Assesses the learning needs of staff in support of organizational strategy;
  • Learns processes across departments and disciplines;
  • Collaborates with subject matter experts, training colleagues, site specialists, business clients and Information Technology partners across the organization;
  • Researches a variety of pertinent subject matter literature and confers with job experts and others with relevant knowledge to establish a foundation for training;
  • Designs, writes, updates and tests training curriculum to a broad range of end user roles and knowledge, including computer based training modules;
  • Previews and evaluates vendor instructional materials for purchase and use by the County;
  • Manages work plan and project steps using established tools and procedures to meet committed time frames and project milestones;
  • Serves as liaison between end users, project team members, and other resources as needed;
  • Locates and arranges for training and development facilities and speakers/instructors or other trainers and coordinates the inventory, ordering, prepackaging and issuing of program supplies and equipment;
  • Coordinates training for new software releases and updates;
  • Instructs individuals or groups in a variety of subject matter areas and performs the role of facilitator or resource person;
  • Trains, credentials and supervises Credentialed Trainers and Super Users;
  • Provides technical training and orientation to financial, clinical and general desktop applications;
  • Builds and maintains the master training environment;
  • Performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software;
  • Monitors system performance and troubleshoots application issues;
  • Participates in the evaluation of new module releases;
  • Identifies enterprise workflow improvement opportunities and assists in implementation;
  • Attends meetings to review end user and tracking and trending issues, workflow problems, system capabilities, monitoring feedback and potential system enhancement needs, etc.;
  • Troubleshoots problems and responds to questions from end users;
  • Communicates with vendors regarding technical issues;
  • Maintains policy and procedure documentation and all training materials;
  • Provides status updates and creates and manages training timelines and deliverables;
  • May perform other organizational development or human resource duties as necessary;
  • May be assigned as a Disaster Service Worker, as required;
  • Performs other related duties as required.

Employment Standards

Sufficient education, training and experience to demonstrate possession of the following knowledge and abilities:

Training and Experience Note: The required knowledge and abilities are obtained through training and experience equivalent to possession of a Bachelor's Degree in Information Technology or Systems, Instruction Design or Technology, Communications, a relevant health care field, Management, Business or Public Administration, Industrial Relations, Education, Social or Behavioral Science, or a related field

AND

Two (2) years of recent experience designing, developing and delivering training curriculum and materials for a software system.

Substitution: Epic certification may substitute for a maximum of one (1) year of experience.

Certifications, Proficiencies and Licensure:
  • Must become Epic certified within the first 6 months of employment or vacate the position;
  • Certain positions may require clinical experience and licensure.
  • Possession of a valid California Driver's License prior to appointment and the ability to qualify for and maintain a County Driver's permit.
Desirable Qualifications
  • Completion of one (1) year of graduate work or possession of a Master's Degree in one of the above subject areas or other non-degree course work pertaining to employee training and organizational development;
  • Served as a "lead" in at least one "go-live" Epic application training;
  • Experience in an information technology and/or health care environment.
Knowledge of:
  • Employee, management and organizational development techniques and current adult learning theory and practices;
  • Principles and techniques of curriculum development;
  • Theory and practices of organization, management, public administration, supervision, and communication;
  • Effective methods of using audio/visual equipment and other training aids or materials;
  • Adult learning principles;
  • The use of templates and multiple curriculum development applications;
  • Application protocols & problem solving methods used to solve system problems;
  • Common office applications including word processing, spreadsheets, databases and presentations.
Ability to:
  • Plan, develop, conduct, and evaluate, a variety of complex and difficult management and employee training and development programs or courses;
  • Conduct employee, management, and other organizational needs assessments and task analysis;
  • Translate specific department/agency organizational needs into curriculum and differentiate between needs which can be met through training and those which require other approaches;
  • Establish collaborative working relationships with stakeholders as well as trainees;
  • Formulate specific objectives against which to compare and evaluate training results;
  • Maintain currency in training theory and practice;
  • Demonstrate active listening skills, communicate effectively both orally and in writing, and speak effectively before large and small groups;
  • Conduct training and development sessions, perform the role of facilitator, and effectively utilize group dynamic skills and techniques;
  • Reason logically and creatively and utilize a variety of analytical skills and sound techniques in the process of meeting program goals relative to management/employee training and development and improvement of organizational productivity;
  • Work as a member of a team;
  • Effectively prioritize activities and projects;
  • Interact with and work collaboratively with multidisciplinary teams and process stakeholders;
  • Learn and retain knowledge of all assigned applications;
  • Coordinate and communicate with process stakeholders;
  • Multi-task complex work assignments;
  • Communicate effectively both orally and in writing;
  • Prioritize effectively and manage time efficiently;
  • Resolve conflicts;
  • Lead meetings;
  • Perform under pressure with tight deadlines;
  • Become cross-functional in one or more applications;
  • Listen and suggest ways to complement or assist the work of others;
  • Be flexible, collaborative and work to fill gaps and void overlaps in local system activities;
  • Motivate key process stakeholders including Nurses, Physicians, and other clinical and administrative staff;
  • Understand, translate and document complex clinical and/or business workflows;
  • Work with minimal guidance.
  • Effectively negotiate and facilitate.


Physical Requirements
  • Travel outside the County for training, conferences, seminars or meetings in support of assigned projects;
  • Work evenings and weekends, on an as-needed basis.

Special Instructions

Please mention you found this employment opportunity on the CareersInGovernment.com job board.