Marketing Statement Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Job Summary Pay Rate $144,454.42/annually - $187,790.48/annually (AFSCME Pay Band I) Initial salary is negotiable between $144,454.42- $180,84.56, commensurate with experience and education. Reports To M. Salonga, Director of Technology Current Assignment The District is looking for an individual to support the Enterprise Resource Planning (ERP) Systems which includes Oracle PeopleSoft Financial Management System (FMS). The position will be responsible for collaborating with District business units and departmental staff to determine and analyze their information needs and functional requirements, providing analysis of existing operation processes, assistance in resolution of issues, and propose new technology and/or business process improvements. The successful incumbent will demonstrate the following criteria beyond the minimum qualifications: Strong Project Management experience Strong understanding of Enterprise Application Systems, specifically Oracle PeopleSoft Financials Strong knowledge and working experience in PeopleSoft Financial modules, specifically Project Costing, Billing, Funds Distribution, Accounts Receivables, Treasury, Benefits Billing, Bank Reconciliation and Enterprise Planning and Budgeting (Hyperion) Knowledge in PeopleSoft queries, nVision reports and integrations to PeopleSoft HCM system. Understanding business needs and requirements Ability to analyze complex problems and make well-reasoned recommendations Knowledge and experience in Enterprise Systems integration Ability to successfully collaborate and build relationships with cross-functional stakeholders Possess strong reading, writing and communication skills Strong analytical and problem-solving skills Ability to establish and maintain effective working relationships with those contacted in the course of work Working knowledge of principles and best practices implementing business applications Ability to lead and manage complex projects Selection Process This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations) The selection process for this position will be in accordance with the applicable collective bargaining agreement. Examples of Duties Provide analysis of existing operations processes to input in proposals for new systems and/or enhancement of existing systems. Responsible incorporating project management life cycle methodologies including scope, schedule, risks, and budget of key projects and deliverables. Apply understanding of business and leverage best practices. Contextualize impacts and identifies implications of problems/issues/events on business processes. Assist users by troubleshooting/solving various functional/technical issues with Enterprise business applications. Recommend and implement solutions to improve processes and create efficiencies. Track project related deadlines and manage associated communications. Develops and documents detailed requirement specifications, functional documents and use cases, and test plans for business and development teams; where necessary, translate and clearly document business requirements for IT staff; conduct training for end users and development team. Partners with other IT members and various business areas in translating business requirements into technical specifications. Contribute to administration and ongoing maintenance of enterprise applications. Perform other tasks and responsibilities as requested. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of information systems. Serves as staff on variety of boards, commissions and committees; prepares and presents staff reports and other necessary correspondence. Provides responsible staff assistance to the Manager, Business Systems Applications. Performs related duties as required. Minimum Qualifications Education: A Bachelor’s degree in computer science, business administration, or a closely related field from an accredited college or university. Experience: Four (4) years of demonstrated experience in planning, coordinating, and supporting of enterprise application systems that must have included one year of hands on experience with one or more ERP (Enterprise Resource Planning) and/or EAM (Enterprise Asset Management) functional application systems. Other Requirements: Must possess a valid California driver’s license and have a satisfactory driving record. Must be able to work various shifts, weekends, holidays, and overtime. Substitution: Additional professional experience as outlined above may be substituted for the education on a year-to-year basis. A Bachelor’s degree is preferred. Knowledge and Skills Knowledge of: Operational characteristics, services, and activities of a comprehensive information systems program. Principles and practices of system configuration documentation, policy development and administration. Principal and practices of District’s business systems application. Business and administrative project applications. Principles and practices of program development and administration. Methods and techniques of project management. Principles of inter-group and interpersonal communication. Methods and procedures for preserving and presenting evidence. Related Federal, State and local laws, codes, and regulations. Skill in: Preparing clear, concise, and persuasive administrative reports. Communicating clearly and concisely, both orally and in writing. Documenting configurations and/or user manuals. Good analytical and problem-solving skills. Establishing and maintain effective working relationships with those contracted in the course of work. Developing sound conclusions and logical recommendations. Analyzing technical and functional problems, identifying alternative solutions, projecting consequences of proposed actions and implementing recommendations in support of goals. Carrying out objectives with independence but also following directions of supervisors and/or managers as necessary. Interpreting and applying Federal, State and local policies, laws and regulations. Equal Employment Opportunity GroupBox1 The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs . The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification. Highlights Medical Coverage (or $350/month if opted out) Dental Coverage Vision Insurance (Basic and Enhanced Plans Available) Retirement Plan through the CA Public Employees’ Retirement System (CalPERS) 2% @ 55 (Classic Members) 2% @ 62 (PEPRA Members) Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details) Money Purchase Pension Plan (in-lieu of participating in Social Security tax) 6.65% employer contribution up to annual maximum of $1,868.65 Deferred Compensation & Roth 457 Sick Leave Accruals (12 days per year) Vacation Accruals (3-6 weeks based on time worked w/ the District) Holidays: 9 observed holidays and 4 floating holidays Life Insurance w/ ability to obtain additional coverage Accidental Death and Dismemberment (AD&D) Insurance Survivor Benefits through BART Short-Term Disability Insurance Long-Term Disability Insurance Flexible Spending Accounts: Health and Dependent Care Commuter Benefits Free BART Passes for BART employees and eligible family members. Closing Date/Time: Continuous
Mar 07, 2024
Full Time
Marketing Statement Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Job Summary Pay Rate $144,454.42/annually - $187,790.48/annually (AFSCME Pay Band I) Initial salary is negotiable between $144,454.42- $180,84.56, commensurate with experience and education. Reports To M. Salonga, Director of Technology Current Assignment The District is looking for an individual to support the Enterprise Resource Planning (ERP) Systems which includes Oracle PeopleSoft Financial Management System (FMS). The position will be responsible for collaborating with District business units and departmental staff to determine and analyze their information needs and functional requirements, providing analysis of existing operation processes, assistance in resolution of issues, and propose new technology and/or business process improvements. The successful incumbent will demonstrate the following criteria beyond the minimum qualifications: Strong Project Management experience Strong understanding of Enterprise Application Systems, specifically Oracle PeopleSoft Financials Strong knowledge and working experience in PeopleSoft Financial modules, specifically Project Costing, Billing, Funds Distribution, Accounts Receivables, Treasury, Benefits Billing, Bank Reconciliation and Enterprise Planning and Budgeting (Hyperion) Knowledge in PeopleSoft queries, nVision reports and integrations to PeopleSoft HCM system. Understanding business needs and requirements Ability to analyze complex problems and make well-reasoned recommendations Knowledge and experience in Enterprise Systems integration Ability to successfully collaborate and build relationships with cross-functional stakeholders Possess strong reading, writing and communication skills Strong analytical and problem-solving skills Ability to establish and maintain effective working relationships with those contacted in the course of work Working knowledge of principles and best practices implementing business applications Ability to lead and manage complex projects Selection Process This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations) The selection process for this position will be in accordance with the applicable collective bargaining agreement. Examples of Duties Provide analysis of existing operations processes to input in proposals for new systems and/or enhancement of existing systems. Responsible incorporating project management life cycle methodologies including scope, schedule, risks, and budget of key projects and deliverables. Apply understanding of business and leverage best practices. Contextualize impacts and identifies implications of problems/issues/events on business processes. Assist users by troubleshooting/solving various functional/technical issues with Enterprise business applications. Recommend and implement solutions to improve processes and create efficiencies. Track project related deadlines and manage associated communications. Develops and documents detailed requirement specifications, functional documents and use cases, and test plans for business and development teams; where necessary, translate and clearly document business requirements for IT staff; conduct training for end users and development team. Partners with other IT members and various business areas in translating business requirements into technical specifications. Contribute to administration and ongoing maintenance of enterprise applications. Perform other tasks and responsibilities as requested. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of information systems. Serves as staff on variety of boards, commissions and committees; prepares and presents staff reports and other necessary correspondence. Provides responsible staff assistance to the Manager, Business Systems Applications. Performs related duties as required. Minimum Qualifications Education: A Bachelor’s degree in computer science, business administration, or a closely related field from an accredited college or university. Experience: Four (4) years of demonstrated experience in planning, coordinating, and supporting of enterprise application systems that must have included one year of hands on experience with one or more ERP (Enterprise Resource Planning) and/or EAM (Enterprise Asset Management) functional application systems. Other Requirements: Must possess a valid California driver’s license and have a satisfactory driving record. Must be able to work various shifts, weekends, holidays, and overtime. Substitution: Additional professional experience as outlined above may be substituted for the education on a year-to-year basis. A Bachelor’s degree is preferred. Knowledge and Skills Knowledge of: Operational characteristics, services, and activities of a comprehensive information systems program. Principles and practices of system configuration documentation, policy development and administration. Principal and practices of District’s business systems application. Business and administrative project applications. Principles and practices of program development and administration. Methods and techniques of project management. Principles of inter-group and interpersonal communication. Methods and procedures for preserving and presenting evidence. Related Federal, State and local laws, codes, and regulations. Skill in: Preparing clear, concise, and persuasive administrative reports. Communicating clearly and concisely, both orally and in writing. Documenting configurations and/or user manuals. Good analytical and problem-solving skills. Establishing and maintain effective working relationships with those contracted in the course of work. Developing sound conclusions and logical recommendations. Analyzing technical and functional problems, identifying alternative solutions, projecting consequences of proposed actions and implementing recommendations in support of goals. Carrying out objectives with independence but also following directions of supervisors and/or managers as necessary. Interpreting and applying Federal, State and local policies, laws and regulations. Equal Employment Opportunity GroupBox1 The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs . The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification. Highlights Medical Coverage (or $350/month if opted out) Dental Coverage Vision Insurance (Basic and Enhanced Plans Available) Retirement Plan through the CA Public Employees’ Retirement System (CalPERS) 2% @ 55 (Classic Members) 2% @ 62 (PEPRA Members) Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details) Money Purchase Pension Plan (in-lieu of participating in Social Security tax) 6.65% employer contribution up to annual maximum of $1,868.65 Deferred Compensation & Roth 457 Sick Leave Accruals (12 days per year) Vacation Accruals (3-6 weeks based on time worked w/ the District) Holidays: 9 observed holidays and 4 floating holidays Life Insurance w/ ability to obtain additional coverage Accidental Death and Dismemberment (AD&D) Insurance Survivor Benefits through BART Short-Term Disability Insurance Long-Term Disability Insurance Flexible Spending Accounts: Health and Dependent Care Commuter Benefits Free BART Passes for BART employees and eligible family members. Closing Date/Time: Continuous
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience. Experience may substitute for education up to four (4) years. Licenses and Certifications Required: None. Notes to Applicants POSITION OVERVIEW : Austin Bergstrom International Airport is seeking an exceptional candidate to serve as IT Manager responsible for our IT business application support services. This position will be responsible for monitoring daily operations of the Airport IT infrastructure, coordinating implementation of IT initiatives, reviewing and making recommendations on new applications, assisting with strategic IT decisions and managing third-party contracts for AUS vendors. The IT Manager will provide guidance to staff for professional and leadership development, and define actionable goals for the development and implementation of practices and policies that support the strategic vision of the Airport. The position will also manage a budget, including financial tracking, reporting and contract management. Stay current with latest Airport IT solutions and provide recommendations for future direction. Demonstrate agility and adaptability in meeting operational requirements, goals, and monitoring team and vendor effectiveness and performance. The successful candidate will possess strong leadership skills with a vision to think strategically in moving the Airport forward. ASSESSMENT : A skills assessment will be required for this position. TRAVEL : If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. APPLICATION INFORMATION : A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application. The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application. VETERAN : Veteran candidates will be required to provide a copy of their DD214 at the time of interview. GOOD STANDING - DEPARTMENT / DIVISION POSTINGS : Employees, in Good Standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified. ESSENTIAL PERSONNEL : This position is categorized as an Essential Personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and in some cases when they are not scheduled. CRIMINAL HISTORY BACKGROUND CHECK : Top candidate will be subject to a minimum 10 year criminal background check and security threat assessment. LANGUAGE : Must have the ability to read, write, and fluently speak in English. WORK HOURS : Shift may change according to departmental needs. Work hours may include after hours, holidays, and weekend work DEPARTMENT MAY CLOSE THE JOB POSTING AT ANY TIME AFTER 7 DAYS Pay Range $47.75 - $62.07 Hours Monday - Friday 8:00 a.m. - 5:00 p.m. Hours may change depending on departmental needs. Work hours may include after-hours, holidays, and weekend work. Job Close Date 05/06/2024 Type of Posting External Department Aviation Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Bergstrom International Airport Preferred Qualifications Deep understanding of enterprise server technologies, cloud computing platforms, and hybrid IT environments. Hands-on experience with server administration, virtualization, and cloud services. Proficiency in managing enterprise server infrastructure, including operating systems (e.g., Windows Server, Linux), server hardware, and network infrastructure. Analytical mindset with the ability to troubleshoot complex technical issues, identify root causes, and implement effective solutions. Experience in performance optimization and capacity planning. Hands-on experience with IT infrastructure and business application support services. Experience implementing general business IT applications and Airport IT applications. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Plans, organizes, schedules, and coordinates the work supporting large-scale corporate and enterprise-level information systems. Provides advanced technical leadership on integrating complex existing or new information system technologies. Monitors and evaluates staff performance to accomplish tasks and established objectives, and ensures compliance with City of Austin personnel, security, and department procedures. Prepares operating budgets, reviews ongoing expenditures to ensure adherence to budgets, and coordinates recurrent program/project budgets and resource forecasts. Manages the coordination of complex projects with other City departments, project teams, and agencies using industry best practices to gain maximum value from combined systems. Researches complex commercial products, technology solutions, and participates in the development of vendor contracts, performs vendor management and contract management duties, and prepares and evaluates Requests for Proposal (RFPs). Prepares, reviews, and approves documentation for procurement of IT systems. May exercise oversight of departmental IT purchases. Develops and prepares management and productivity reports, studies, and analyses. Develops training programs and guides, and trains staff on work procedures and operating instructions. Ensures disaster recovery is in place for critical systems. Improves operations, decreases turnaround times, and streamlines work processes to provide quality customer service. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of management and supervisory principles and practices. Knowledge of current IT systems and data systems technology, security, operations, and practices. Knowledge of budget processes. Knowledge of project and resource management. Skill in organizing and assigning work effectively and efficiently. Skill in understanding the organization and operation of the City and departments, as necessary. Skill in operating computers and related software applications. Skill in conducting hardware and software evaluations, performing selection, and acquisition functions. Skill in analyzing and solving complex problems for the enterprise department. Ability to develop, implement, and administer a budget. Ability to prepare budget requests and monitor expenditures for budgetary compliance. Ability to read and interpret standard accounting and financial reports. Ability to conduct research and analyze and interpret research findings. Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations. Ability to train, assign, and direct work activities. Ability to understand complex program structures and how they impact enterprise departments and the City. Ability in handling and resolving conflict and uncertain situations. Ability to communicate in a clear and concise manner to effectively convey complex and detailed information, both verbally and in writing. Ability to represent management and present program information. Ability to maintain effective and professional relationships. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the position are graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience. Experience may substitute for education up to four (4) years. Do you meet each the minimum qualifications? Yes No * Please describe your experience with enterprise server technologies, cloud computing platforms, and hybrid IT environments. (Open Ended Question) * Please describe your hands-on experience server administration, virtualization, and cloud services. (Open Ended Question) * Please describe your experience in managing enterprise server infrastructure, including operating systems (e.g., Windows Server, Linux), server hardware, and network infrastructure. (Open Ended Question) * Please describe your experience troubleshooting complex technical issues, identifying root causes, and implementing effective solutions. (Open Ended Question) * Please describe your experience in performance optimization and capacity planning. (Open Ended Question) * Describe your hands-on experience with IT infrastructure and business application support services. Indicate the position listed in your application that supports your answer. (Open Ended Question) * Describe your experience implementing general business IT applications and Airport IT applications. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * The Transportation Security Administration (TSA-division of the USA Dept. of Homeland Security) requires all employees of the Austin-Bergstrom International Airport to pass a minimum 10-year criminal background investigation and security threat assessment. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Check to be hired. I acknowledge and understand this position requires a 10-year Criminal Background Investigation and security threat assessment * Were you referred to this opportunity by a current Aviation employee? If yes, please provide the employee’s full name. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
Apr 23, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience. Experience may substitute for education up to four (4) years. Licenses and Certifications Required: None. Notes to Applicants POSITION OVERVIEW : Austin Bergstrom International Airport is seeking an exceptional candidate to serve as IT Manager responsible for our IT business application support services. This position will be responsible for monitoring daily operations of the Airport IT infrastructure, coordinating implementation of IT initiatives, reviewing and making recommendations on new applications, assisting with strategic IT decisions and managing third-party contracts for AUS vendors. The IT Manager will provide guidance to staff for professional and leadership development, and define actionable goals for the development and implementation of practices and policies that support the strategic vision of the Airport. The position will also manage a budget, including financial tracking, reporting and contract management. Stay current with latest Airport IT solutions and provide recommendations for future direction. Demonstrate agility and adaptability in meeting operational requirements, goals, and monitoring team and vendor effectiveness and performance. The successful candidate will possess strong leadership skills with a vision to think strategically in moving the Airport forward. ASSESSMENT : A skills assessment will be required for this position. TRAVEL : If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. APPLICATION INFORMATION : A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application. The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application. VETERAN : Veteran candidates will be required to provide a copy of their DD214 at the time of interview. GOOD STANDING - DEPARTMENT / DIVISION POSTINGS : Employees, in Good Standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified. ESSENTIAL PERSONNEL : This position is categorized as an Essential Personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and in some cases when they are not scheduled. CRIMINAL HISTORY BACKGROUND CHECK : Top candidate will be subject to a minimum 10 year criminal background check and security threat assessment. LANGUAGE : Must have the ability to read, write, and fluently speak in English. WORK HOURS : Shift may change according to departmental needs. Work hours may include after hours, holidays, and weekend work DEPARTMENT MAY CLOSE THE JOB POSTING AT ANY TIME AFTER 7 DAYS Pay Range $47.75 - $62.07 Hours Monday - Friday 8:00 a.m. - 5:00 p.m. Hours may change depending on departmental needs. Work hours may include after-hours, holidays, and weekend work. Job Close Date 05/06/2024 Type of Posting External Department Aviation Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Bergstrom International Airport Preferred Qualifications Deep understanding of enterprise server technologies, cloud computing platforms, and hybrid IT environments. Hands-on experience with server administration, virtualization, and cloud services. Proficiency in managing enterprise server infrastructure, including operating systems (e.g., Windows Server, Linux), server hardware, and network infrastructure. Analytical mindset with the ability to troubleshoot complex technical issues, identify root causes, and implement effective solutions. Experience in performance optimization and capacity planning. Hands-on experience with IT infrastructure and business application support services. Experience implementing general business IT applications and Airport IT applications. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Plans, organizes, schedules, and coordinates the work supporting large-scale corporate and enterprise-level information systems. Provides advanced technical leadership on integrating complex existing or new information system technologies. Monitors and evaluates staff performance to accomplish tasks and established objectives, and ensures compliance with City of Austin personnel, security, and department procedures. Prepares operating budgets, reviews ongoing expenditures to ensure adherence to budgets, and coordinates recurrent program/project budgets and resource forecasts. Manages the coordination of complex projects with other City departments, project teams, and agencies using industry best practices to gain maximum value from combined systems. Researches complex commercial products, technology solutions, and participates in the development of vendor contracts, performs vendor management and contract management duties, and prepares and evaluates Requests for Proposal (RFPs). Prepares, reviews, and approves documentation for procurement of IT systems. May exercise oversight of departmental IT purchases. Develops and prepares management and productivity reports, studies, and analyses. Develops training programs and guides, and trains staff on work procedures and operating instructions. Ensures disaster recovery is in place for critical systems. Improves operations, decreases turnaround times, and streamlines work processes to provide quality customer service. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of management and supervisory principles and practices. Knowledge of current IT systems and data systems technology, security, operations, and practices. Knowledge of budget processes. Knowledge of project and resource management. Skill in organizing and assigning work effectively and efficiently. Skill in understanding the organization and operation of the City and departments, as necessary. Skill in operating computers and related software applications. Skill in conducting hardware and software evaluations, performing selection, and acquisition functions. Skill in analyzing and solving complex problems for the enterprise department. Ability to develop, implement, and administer a budget. Ability to prepare budget requests and monitor expenditures for budgetary compliance. Ability to read and interpret standard accounting and financial reports. Ability to conduct research and analyze and interpret research findings. Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations. Ability to train, assign, and direct work activities. Ability to understand complex program structures and how they impact enterprise departments and the City. Ability in handling and resolving conflict and uncertain situations. Ability to communicate in a clear and concise manner to effectively convey complex and detailed information, both verbally and in writing. Ability to represent management and present program information. Ability to maintain effective and professional relationships. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the position are graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience. Experience may substitute for education up to four (4) years. Do you meet each the minimum qualifications? Yes No * Please describe your experience with enterprise server technologies, cloud computing platforms, and hybrid IT environments. (Open Ended Question) * Please describe your hands-on experience server administration, virtualization, and cloud services. (Open Ended Question) * Please describe your experience in managing enterprise server infrastructure, including operating systems (e.g., Windows Server, Linux), server hardware, and network infrastructure. (Open Ended Question) * Please describe your experience troubleshooting complex technical issues, identifying root causes, and implementing effective solutions. (Open Ended Question) * Please describe your experience in performance optimization and capacity planning. (Open Ended Question) * Describe your hands-on experience with IT infrastructure and business application support services. Indicate the position listed in your application that supports your answer. (Open Ended Question) * Describe your experience implementing general business IT applications and Airport IT applications. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * The Transportation Security Administration (TSA-division of the USA Dept. of Homeland Security) requires all employees of the Austin-Bergstrom International Airport to pass a minimum 10-year criminal background investigation and security threat assessment. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Check to be hired. I acknowledge and understand this position requires a 10-year Criminal Background Investigation and security threat assessment * Were you referred to this opportunity by a current Aviation employee? If yes, please provide the employee’s full name. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job Lead and create the strategic direction and vision for our new Project Management Office Initiative! We seek an experienced IT Project Manager with the knowledge and expertise to develop enterprise application frameworks and define project management methodologies to achieve departmental objectives! SALARY AND BENEFITS This position offers full benefits and a c ompetitive salary range of $131,123.20 - $187,907.20 Annually DOQ 3% Annual Across the Board Salary Increases in February 2025 & 2026** Bi-annual step increases of approximately 2.5%, up to Step 16 The County also offers an alternative Modified Benefits Option that provides a wage differential of 4% above the base salary rate with modified benefits. MBO SALARY $ 132,387.84 - $189,734.27 Annually DOQ The Innovation and Technology Department (ITD) is recruiting for an IT PMO (Project Management Office) Chief* , who will serve on the Innovation and Technology Management Team. The incumbent will be responsible for championing the Project Management Office initiative, setting the vision, direction, strategy and will carry forward the plan to stand and scale up a Project Management Office in support of the department’s objectives and establish short term goals and long-term vision for the new PMO division. Duties include leading an enterprise team, assigning individual responsibilities, enforcing accountability, developing strategy for the initiative, establish, maintain, and develop an industry standard project management documentation, methodology and metrics to ensure optimum service delivery expectations; work directly with internal and external subject matter experts, executive leadership, and business operations to deliver successful implementation; identify resourcing needs and coordinating the efforts of departmental staff and third-party vendors to meet project milestones and deliverables according to plan; work to define the project's objectives, scope and provide project oversight throughout its implementation. *Official Job Title: IT Division Chief. For a more comprehensive listing of job duties for this classification, please refer to the IT Division Chief job description. ABOUT THE DEPARTMENT The Innovation and Technology Department is County of San Bernardino’s primary technology service provider entrusted with managing and safeguarding the County’s enterprise mission critical systems and infrastructure. It is our goal to empower the County through innovation and enterprise solutions that promote progress through technology and provide transparency and mobility that enable staff to focus on addressing and resolving issues toward the progress of the County’s mission, ensuring continued success. IMPRESSIVE BENEFITS!! This position offers lucrative County benefits and retirement package, including generous county-paid retirement matching! The incumbent also may qualify for retirement reciprocity gained from another public agency. Click the image below to learn more about the County of San Bernardino's competitive offerings! Click the links below for additional details: County Exempt Compensation Ordinance Traditional Benefits Option Modified Benefits Option CONDITIONS OF EMPLOYMENT Pre-Employment Process: Applicants must successfully pass a background check and a job-related physical exam, including a drug test, prior to employment. Travel: Travel throughout the County is required. A valid California Class C driver license is required at time of appointment and maintained throughout duration of employment. Employees in this class may be required to use personal vehicles and show proof of automobile liability insurance. Mileage reimbursement is available. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. **Salary increases contingent upon Property Related Revenue and/or statewide Realignment Sales Tax Collections performance. Minimum Requirements Candidates MUST possess experience and education as detailed in ALL of the following areas*: EXPERIENCE : Four (4) years of experience, within the past six (6) years, proven project management experience including scope and requirements definition, problem solving and process improvements, leading distributed teams in complex environments such as on-premises, cloud, or hybrid, experience with large-scale implementation projects utilizing industry standard development and service delivery methodologies. Four (4) years of experience performing duties in four (4) of the six (6) following areas: Strategic IT Planning Project Management Methodologies for Application Development Business Requirements Analysis Feasibility & Cost/Benefit Analysis Risk and Change Management SUPERVISORY/LEAD EXPERIENCE: Three (3) years leading a staff engaged in the implementation of complex business applications in a production environment. Experience must include primary responsibility for assigning/reviewing work and preparing performance evaluations. EDUCATION: A Bachelor's degree* or higher in computer science, information technology, or a closely related field. *Substitution: Two (2) additional years of qualifying experience may substitute for the required education. Desired Qualifications The ideal candidate will have the following: PMP Certified. Scrum Master Certified. PMI-ACP Certified. IT leadership in public sector. Strong IT project management experience. Selection Process Application Procedure: Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Candidates are encouraged to apply as soon as possible, as the recruitment is subject to close at any time without notice. Priority Application Review: Applications received by March 27, 2024 will be included in the first review/processing of applications; subsequent reviews may be conducted as needed to meet business needs. IMPORTANT NOTICE: There will be a competitive evaluation of qualifications based on the information provided in your Application and the Supplemental Questionnaire. Be sure to include in your application and Supplemental Questionnaire any relevant experience and education that demonstrates that you meet the minimum requirements, as it will be used to competitively evaluate your qualifications ; resumes will not be reviewed as part of the evaluation process. The most highly qualified candidates, based on the evaluation results, may be referred for interview. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. All communications regarding the remainder of the selection process will be via email. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk, and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. If you require technical assistance, please click HERE to review the Government Jobs online application guide, or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process. Exempt Unit-Group C The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits, please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .
Mar 13, 2024
Full Time
The Job Lead and create the strategic direction and vision for our new Project Management Office Initiative! We seek an experienced IT Project Manager with the knowledge and expertise to develop enterprise application frameworks and define project management methodologies to achieve departmental objectives! SALARY AND BENEFITS This position offers full benefits and a c ompetitive salary range of $131,123.20 - $187,907.20 Annually DOQ 3% Annual Across the Board Salary Increases in February 2025 & 2026** Bi-annual step increases of approximately 2.5%, up to Step 16 The County also offers an alternative Modified Benefits Option that provides a wage differential of 4% above the base salary rate with modified benefits. MBO SALARY $ 132,387.84 - $189,734.27 Annually DOQ The Innovation and Technology Department (ITD) is recruiting for an IT PMO (Project Management Office) Chief* , who will serve on the Innovation and Technology Management Team. The incumbent will be responsible for championing the Project Management Office initiative, setting the vision, direction, strategy and will carry forward the plan to stand and scale up a Project Management Office in support of the department’s objectives and establish short term goals and long-term vision for the new PMO division. Duties include leading an enterprise team, assigning individual responsibilities, enforcing accountability, developing strategy for the initiative, establish, maintain, and develop an industry standard project management documentation, methodology and metrics to ensure optimum service delivery expectations; work directly with internal and external subject matter experts, executive leadership, and business operations to deliver successful implementation; identify resourcing needs and coordinating the efforts of departmental staff and third-party vendors to meet project milestones and deliverables according to plan; work to define the project's objectives, scope and provide project oversight throughout its implementation. *Official Job Title: IT Division Chief. For a more comprehensive listing of job duties for this classification, please refer to the IT Division Chief job description. ABOUT THE DEPARTMENT The Innovation and Technology Department is County of San Bernardino’s primary technology service provider entrusted with managing and safeguarding the County’s enterprise mission critical systems and infrastructure. It is our goal to empower the County through innovation and enterprise solutions that promote progress through technology and provide transparency and mobility that enable staff to focus on addressing and resolving issues toward the progress of the County’s mission, ensuring continued success. IMPRESSIVE BENEFITS!! This position offers lucrative County benefits and retirement package, including generous county-paid retirement matching! The incumbent also may qualify for retirement reciprocity gained from another public agency. Click the image below to learn more about the County of San Bernardino's competitive offerings! Click the links below for additional details: County Exempt Compensation Ordinance Traditional Benefits Option Modified Benefits Option CONDITIONS OF EMPLOYMENT Pre-Employment Process: Applicants must successfully pass a background check and a job-related physical exam, including a drug test, prior to employment. Travel: Travel throughout the County is required. A valid California Class C driver license is required at time of appointment and maintained throughout duration of employment. Employees in this class may be required to use personal vehicles and show proof of automobile liability insurance. Mileage reimbursement is available. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. **Salary increases contingent upon Property Related Revenue and/or statewide Realignment Sales Tax Collections performance. Minimum Requirements Candidates MUST possess experience and education as detailed in ALL of the following areas*: EXPERIENCE : Four (4) years of experience, within the past six (6) years, proven project management experience including scope and requirements definition, problem solving and process improvements, leading distributed teams in complex environments such as on-premises, cloud, or hybrid, experience with large-scale implementation projects utilizing industry standard development and service delivery methodologies. Four (4) years of experience performing duties in four (4) of the six (6) following areas: Strategic IT Planning Project Management Methodologies for Application Development Business Requirements Analysis Feasibility & Cost/Benefit Analysis Risk and Change Management SUPERVISORY/LEAD EXPERIENCE: Three (3) years leading a staff engaged in the implementation of complex business applications in a production environment. Experience must include primary responsibility for assigning/reviewing work and preparing performance evaluations. EDUCATION: A Bachelor's degree* or higher in computer science, information technology, or a closely related field. *Substitution: Two (2) additional years of qualifying experience may substitute for the required education. Desired Qualifications The ideal candidate will have the following: PMP Certified. Scrum Master Certified. PMI-ACP Certified. IT leadership in public sector. Strong IT project management experience. Selection Process Application Procedure: Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Candidates are encouraged to apply as soon as possible, as the recruitment is subject to close at any time without notice. Priority Application Review: Applications received by March 27, 2024 will be included in the first review/processing of applications; subsequent reviews may be conducted as needed to meet business needs. IMPORTANT NOTICE: There will be a competitive evaluation of qualifications based on the information provided in your Application and the Supplemental Questionnaire. Be sure to include in your application and Supplemental Questionnaire any relevant experience and education that demonstrates that you meet the minimum requirements, as it will be used to competitively evaluate your qualifications ; resumes will not be reviewed as part of the evaluation process. The most highly qualified candidates, based on the evaluation results, may be referred for interview. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. All communications regarding the remainder of the selection process will be via email. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk, and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. If you require technical assistance, please click HERE to review the Government Jobs online application guide, or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process. Exempt Unit-Group C The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits, please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .
SMCTD - SAN MATEO COUNTY TRANSIT DISTRICT
San Mateo, CA, United States
The San Mateo County Transit District serves nearly 100,000 customers each weekday on its SamTrans buses, Redi-Wheel paratransit vehicles, Caltrain commuter rail cars and shuttles, as well as a robust capital program. The Transit District, which is in the heart of the San Francisco Bay Area, also is the managing agency for the San Mateo County Transportation Authority. Staff enjoys a dynamic organization that fosters personal development and professional advancement of its staff. The Transit District’s core values include integrity, customer focus, respect, quality, teamwork, leadership and accountability. Excellent benefits are provided. TITLE: IT Operations Supervisor EMPLOYMENT TYPE: Exempt (Full-Time) DIVISION: Division of Innovation and Technology APPLICATION DEADLINE: Sunday, May 5, 2024 (1 st cutoff April 21, 2024) PAY RANGE: $1,913.67 - $2,870.51 weekly ($99,511 - $149,267 estimated annual) WORK LOCATION: San Carlos, CA JOB SUMMARY: The San Mateo County Transit District is seeking a highly technical IT Operations Supervisor to join our team. Under the supervision of the IT Operations Manager, the Supervisor will coordinate the efficient and effective operations of the Help Desk team for the District, including work direction and supervision of Help Desk staff and coordination with other District information technology staff. This position is responsible for planning, assigning, and directing work; documenting and gaining approval for all help desk support procedures and system documentation; and assisting team members in answering calls, addressing service or escalation issues, and applying independent decision making to resolve problems or escalate problems to management. The IT Operations Supervisor develops regular reports on help desk contacts, ensures that service levels are met, identifies trends and makes recommendations for service improvements, and provides budgetary recommendations to management for service growth and/or improvement. IT Operations Supervisor will work closely with various users in San Mateo County Transit District (SamTrans), the Peninsula Corridor Joint Powers Board (Caltrain), and the San Mateo County Transportation Authority (TA) and other departments and is responsible for managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions. The role will also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level. EXAMPLES OF ESSENTIAL FUNCTIONS: Supervise help desk support staff’s daily activities ensuring timely and professional delivery of technical support for calls on computers, core software products, and related hardware peripherals. Plan, organize, and direct the work of help desk support staff, including Help Desk Specialists; schedule shift coverage; evaluate and document performance and recommend disciplinary action when necessary; and review staff work for accuracy and timely completion of assigned duties. Act as the subject matter expert and point of contact in problem and major incident resolution. Document, track, and report on software and hardware malfunctions; ensure that detailed descriptions of user’s problems are documented in the ITSM; prioritize requests and label according to established procedures. Train help desk staff on areas of responsibility, new technology, and support procedures. Ensure help desk staff provides consistent, high-quality, and professional service, including communication and telephone skills. Proactively identify process improvement opportunities, including end-user training tools, onboarding, and documentation. Monitor help desk activities and respond to inquiries; provide technical troubleshooting, determine type of request, diagnose and provide solutions or escalate complex problems to appropriate personnel as required, and ensure proper problem notification procedures are being followed. Develop queries to track and follow-up on reported problems; notify users of completion of requests; ensure accurate contact and problem resolution records are maintained. Provide management reports on help desk operations and issues, including recommendations for areas of service or technology improvements. Manage the inventory of IT assets and coordinate purchase of equipment. Supervise staff. Hire, mentor and take appropriate corrective action and/ or disciplinary action. Ensure EEO policies and procedures are followed. Participate in selection of staff. Coordinate staff training and professional development. Establish performance objectives. Monitor and evaluate employee performance. EXAMPLES OF DUTIES: Manage escalations of user issues and assist in resolving complex technical issues. Provide on call support as required. Some weekend or after-hours work may be required. Develop reports and extract data from Help Desk Service Management system. Establish and maintain cooperative and effective working relationships with others. Maintain current knowledge of various systems applications and operations. Operate a variety of office machines and equipment, including computer hardware and software. Troubleshoot, diagnose, and repair basic network, systems, and applications malfunctions. Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents. Perform other duties as assigned. SUPERVISION : Works under the general supervision of the IT Operations Manager who establishes goals and objectives and evaluates performance. MINIMUM QUALIFICATIONS : Sufficient experience, training and/or education to demonstrate the knowledge and ability to successfully perform the essential functions of the position. In lieu of a degree, work-related experience that demonstrates the skills and experience necessary to perform this role will be accepted. Development of the required knowledge and abilities is typically obtained through but not limited to: Bachelor’s degree in computer science or related field or Associate degree with relevant journey level experience. At least three (3) years of full-time progressively responsible experience in IT. Experience performing a variety of progressively responsible technical and/or analytical tasks for computer systems or services. Experience with Microsoft Windows operating system, 365 Suite and core software. Two (2) years full-time supervisory experience. PREFERRED QUALIFICATIONS: Excellent customer service skills. Able to communicate technical procedures and requirements to all types of users. Able to communicate effectively both orally and in writing. Effective writing for documenting support procedures. Able to understand and follow oral and written directions. Able to work cooperatively with others and independently with little oversight. SELECTION PROCESS MAY INCLUDE: The process will include a panel interview and may include written and skills test assessments or supplemental questions. Only those candidates who are the most qualified will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to continue in the process. The selected candidate will be required to commute to the various divisions/location as needed to meet operational needs. CURRENT EMPLOYMENT BENEFITS AT SAMTRANS: For additional information on SamTrans benefits, please visit, https://www.samtrans.com/jobs Holidays: Seven (7) paid holidays, plus up to four (4) floating holidays per year Paid Time Off: Up to 26 days per year Cafeteria Plans: Medical, dental, vision care, group life insurance and more Transportation: Free Bus Transportation for employees and qualified dependents Work Location: Select positions are eligible to work remote up to 50% of the time Pension: Social Security and California Public Employees Retirement Systems (CalPERS) Classic Members - 2% @ 60 benefit formula, 3 year average of highest compensation New Members - 2% @ 62 benefit formula, 3 year average of highest compensation HOW TO APPLY: To apply, please visit the https://www.samtrans.com/jobs . Complete an online employment application by 11:59 p.m. on Sunday, May 5, 2024 (1st cutoff April 21, 2024) . A resume will not be accepted in lieu of the application. Incomplete applications will not be considered. The Human Resources Department will make reasonable efforts in the recruitment/examination process to accommodate applicants with disabilities upon request. If you have a need for an accommodation, please contact the Human Resources Department at recruitment@samtrans.com . SamTrans celebrates diversity and is committed to creating an inclusive and welcoming workplace environment. We are an Affirmative Action/Equal Opportunity Employer. Minorities, Women, Persons with Disabilities and Veterans are encouraged to apply.
Mar 23, 2024
Full Time
The San Mateo County Transit District serves nearly 100,000 customers each weekday on its SamTrans buses, Redi-Wheel paratransit vehicles, Caltrain commuter rail cars and shuttles, as well as a robust capital program. The Transit District, which is in the heart of the San Francisco Bay Area, also is the managing agency for the San Mateo County Transportation Authority. Staff enjoys a dynamic organization that fosters personal development and professional advancement of its staff. The Transit District’s core values include integrity, customer focus, respect, quality, teamwork, leadership and accountability. Excellent benefits are provided. TITLE: IT Operations Supervisor EMPLOYMENT TYPE: Exempt (Full-Time) DIVISION: Division of Innovation and Technology APPLICATION DEADLINE: Sunday, May 5, 2024 (1 st cutoff April 21, 2024) PAY RANGE: $1,913.67 - $2,870.51 weekly ($99,511 - $149,267 estimated annual) WORK LOCATION: San Carlos, CA JOB SUMMARY: The San Mateo County Transit District is seeking a highly technical IT Operations Supervisor to join our team. Under the supervision of the IT Operations Manager, the Supervisor will coordinate the efficient and effective operations of the Help Desk team for the District, including work direction and supervision of Help Desk staff and coordination with other District information technology staff. This position is responsible for planning, assigning, and directing work; documenting and gaining approval for all help desk support procedures and system documentation; and assisting team members in answering calls, addressing service or escalation issues, and applying independent decision making to resolve problems or escalate problems to management. The IT Operations Supervisor develops regular reports on help desk contacts, ensures that service levels are met, identifies trends and makes recommendations for service improvements, and provides budgetary recommendations to management for service growth and/or improvement. IT Operations Supervisor will work closely with various users in San Mateo County Transit District (SamTrans), the Peninsula Corridor Joint Powers Board (Caltrain), and the San Mateo County Transportation Authority (TA) and other departments and is responsible for managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions. The role will also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level. EXAMPLES OF ESSENTIAL FUNCTIONS: Supervise help desk support staff’s daily activities ensuring timely and professional delivery of technical support for calls on computers, core software products, and related hardware peripherals. Plan, organize, and direct the work of help desk support staff, including Help Desk Specialists; schedule shift coverage; evaluate and document performance and recommend disciplinary action when necessary; and review staff work for accuracy and timely completion of assigned duties. Act as the subject matter expert and point of contact in problem and major incident resolution. Document, track, and report on software and hardware malfunctions; ensure that detailed descriptions of user’s problems are documented in the ITSM; prioritize requests and label according to established procedures. Train help desk staff on areas of responsibility, new technology, and support procedures. Ensure help desk staff provides consistent, high-quality, and professional service, including communication and telephone skills. Proactively identify process improvement opportunities, including end-user training tools, onboarding, and documentation. Monitor help desk activities and respond to inquiries; provide technical troubleshooting, determine type of request, diagnose and provide solutions or escalate complex problems to appropriate personnel as required, and ensure proper problem notification procedures are being followed. Develop queries to track and follow-up on reported problems; notify users of completion of requests; ensure accurate contact and problem resolution records are maintained. Provide management reports on help desk operations and issues, including recommendations for areas of service or technology improvements. Manage the inventory of IT assets and coordinate purchase of equipment. Supervise staff. Hire, mentor and take appropriate corrective action and/ or disciplinary action. Ensure EEO policies and procedures are followed. Participate in selection of staff. Coordinate staff training and professional development. Establish performance objectives. Monitor and evaluate employee performance. EXAMPLES OF DUTIES: Manage escalations of user issues and assist in resolving complex technical issues. Provide on call support as required. Some weekend or after-hours work may be required. Develop reports and extract data from Help Desk Service Management system. Establish and maintain cooperative and effective working relationships with others. Maintain current knowledge of various systems applications and operations. Operate a variety of office machines and equipment, including computer hardware and software. Troubleshoot, diagnose, and repair basic network, systems, and applications malfunctions. Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents. Perform other duties as assigned. SUPERVISION : Works under the general supervision of the IT Operations Manager who establishes goals and objectives and evaluates performance. MINIMUM QUALIFICATIONS : Sufficient experience, training and/or education to demonstrate the knowledge and ability to successfully perform the essential functions of the position. In lieu of a degree, work-related experience that demonstrates the skills and experience necessary to perform this role will be accepted. Development of the required knowledge and abilities is typically obtained through but not limited to: Bachelor’s degree in computer science or related field or Associate degree with relevant journey level experience. At least three (3) years of full-time progressively responsible experience in IT. Experience performing a variety of progressively responsible technical and/or analytical tasks for computer systems or services. Experience with Microsoft Windows operating system, 365 Suite and core software. Two (2) years full-time supervisory experience. PREFERRED QUALIFICATIONS: Excellent customer service skills. Able to communicate technical procedures and requirements to all types of users. Able to communicate effectively both orally and in writing. Effective writing for documenting support procedures. Able to understand and follow oral and written directions. Able to work cooperatively with others and independently with little oversight. SELECTION PROCESS MAY INCLUDE: The process will include a panel interview and may include written and skills test assessments or supplemental questions. Only those candidates who are the most qualified will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to continue in the process. The selected candidate will be required to commute to the various divisions/location as needed to meet operational needs. CURRENT EMPLOYMENT BENEFITS AT SAMTRANS: For additional information on SamTrans benefits, please visit, https://www.samtrans.com/jobs Holidays: Seven (7) paid holidays, plus up to four (4) floating holidays per year Paid Time Off: Up to 26 days per year Cafeteria Plans: Medical, dental, vision care, group life insurance and more Transportation: Free Bus Transportation for employees and qualified dependents Work Location: Select positions are eligible to work remote up to 50% of the time Pension: Social Security and California Public Employees Retirement Systems (CalPERS) Classic Members - 2% @ 60 benefit formula, 3 year average of highest compensation New Members - 2% @ 62 benefit formula, 3 year average of highest compensation HOW TO APPLY: To apply, please visit the https://www.samtrans.com/jobs . Complete an online employment application by 11:59 p.m. on Sunday, May 5, 2024 (1st cutoff April 21, 2024) . A resume will not be accepted in lieu of the application. Incomplete applications will not be considered. The Human Resources Department will make reasonable efforts in the recruitment/examination process to accommodate applicants with disabilities upon request. If you have a need for an accommodation, please contact the Human Resources Department at recruitment@samtrans.com . SamTrans celebrates diversity and is committed to creating an inclusive and welcoming workplace environment. We are an Affirmative Action/Equal Opportunity Employer. Minorities, Women, Persons with Disabilities and Veterans are encouraged to apply.
CITY OF SAN LUIS, AZ
Fernando Padilla City Building, Arizona, United States
ABOUT THE POSITION YOUR FUTURE BEGINS HERE! The City of San Luis Arizona is looking for an IT Manager with strong communication and leadership skills who will succeed in meeting the City's goals. As the IT Manager, you will: Oversee the design, implementation, and maintenance of the City’s IT infrastructure, including hardware, software, networks, and servers. Ensure the security, reliability and scalability of IT systems to meet the City’s needs. Develop and implement IT strategies, policies and procedures to support organizational objectives. Collaborate with Department Directors to align IT initiatives with City’s goals and drive innovation through technology solutions. Evaluate and select external vendors, supplies, and service providers for IT products and services. Negotiate contracts, manage vendor relationships, and ensure the quality and cost-effectiveness of oursourced IT solutions. Plan, execute and oversee IT projects from initiation to completion, ensuring they are delivered on time, within budget, and according to specifications. Monitor project progress, identify risks, and implement effective mitigation strategies. Ensure prompt provision of technical support and assistance to end-users to resolve technical problems in a timely and efficient manner, implement user training programs to enhance IT literacy and promote self-service solutions. Through innovative initiatives instructs City staff in the use of standard business and administrative software, including word processing, spreadsheets, database management; provides instruction or written documentation where required. Implement and maintain robust security measures to protect the organization’s data, systems, and networks from cyber threats and vulnerabilities. Ensure compliance with relevant regulations, standards and best practices in IT security. Implements policies and procedures that enhance the efficiency and quality of IT Department’s services. Ensures on-premises, IaaS, PaaS, SaaS, network infrastructure is property serviced and maintained. Monitor performance if IT Service Desk functions to ensure provision of excellent service. Stays current with emerging technologies and trends to recommend innovations to improve municipal operations. Develop and manage the IT budget, including forecasting expenses, tracking costs and optimizing resource allocation, identifying cost savings opportunities and recommending investments in technology infrastructure and services. Prepare and present reports to senior management and elected officials on IT’s performance and initiatives. Lead and manage a team of IT professional, including systems administrators, network engineers, and support staff providing guidance, support and mentorship to team members to ensure optimal performance and professional development. Participates in the recruitment process, ensures adequate staffing levels, evaluates work performance, ensures policy and procedure compliance and provides guidance in employee relations matters. Performs related duties as assigned. IDEAL CANDIDATE Possess knowledge of: Principles and practices of leadership management and supervision. Functions, operations and technology related to City financial, business, public safety and administrative applications and related hardware and peripherals. Relevant laws, regulations and compliance related to data protection and privacy, such as CJIS, GDPR, HIPAA, etc. Understanding of cyber-security and procedures along with knowledge of CJIS, NIST Cyber Security framework and SOC Cybersecurity framework. Cybersecurity threats and best practices to protect the organization’s data and systems. Cloud computing infrastructure services and familiarity with Office 365 SaaS solutions and Azure Entra Identity services. Application, networking, and system software Solid understanding of LAN/WAN networks and networking equipment such as Cisco Microsoft infrastructures services and server systems TCP IP, MS Exchange, MS ISA and group policy Virtualization technologies Professional audio/video systems and telecommunication systems. Server hardware/software setup maintenance and implementation. Has the ability to: Manage, coordinate, and mentor assigned staff. Provide leadership with a strong sense of ownership and urgency. Think strategically to make well-informed decisions to plan projects, set budgeta and delegate work Understand and oversee agency’s IT Infrastructure including networks, servers, storage and other hardware components. Stay up to date with information technology trends such as cloud computing, artificial intelligence, cybersecurity and digital transformation. Oversee IT Projects from conception to completion ensuring timely delivery and proper budget. Manage relationships with third party vendors and service providers to ensure best value of IT investments. Apply creative and critical thinking in a high demand and fast-paced work environment Communicate effectively both verbally and in writing with a variety of audience types and using different mechanisms. Enforce rules, regulations, and policies. Multi-task and effectively manage numerous priorities within a fast-paced environment Work effectively as an independent contributor and as a part of a collaborative team. Establish and maintain effective working relationships with others and interacting with the public. Install, configure and upgrade operating systems and software, using primarily standard financial, business and administrative application practices. Use initiative and independent judgment within established guidelines and procedures. MINIMUM REQUIREMENTS REQUIRED: All requirements must be maintained throughout employment Residency in the United States and within 25 miles of the City of San Luis. A valid Arizona driver license at the time of appointment Police Background Check and Polygraph Examination Education, Training and Experience: A Bachelor’s Degree in computer science, information technology, or a related field, AND A minimum of three (3) years of experience in a full-service information technology environment with responsibility for development, management, and utilization of current information technology resources with one (1) of those years in a lead, senior, supervisory capacity; OR Any combination of education, certification, and experience equivalent the results in the successful performance of the job. DESIRED/PREFERRED: CompTIA Network+ or Cisco Verified Network Associate (CCNA) highly desirable Current ITL, PMP, Security+ and CISSP Certifications are a plus Master’s Degree Bilingual in Spanish San Luis residency SUPPLEMENTAL INFORMATION - OPEN UNTIL FILLED - The City of San Luis is committed to Professional Growth and Career Development Current employees may be given preferred consideration if they meet the position's minimum requirements. Applications will be reviewed every Friday starting March 4th. Candidates deemed to have the most relevant backgrounds will be invited to participate in the interview/assessment process. The City of San Luis offers the following benefits to all full-time City employees: MEDICAL/ DENTAL/ VISION INSURANCE - The City of San Luis is proud to provide medical, dental and vision insurance for it's employees which is administered by 90Degree Benefits. Dependent premiums are paid one month in advance and are pre-taxed. Additional information regarding medical, dental and vision benefits may be requested from the Human Resources Department. ARIZONA STATE RETIREMENT SYSTEM (ASRS) - City employees are required to enroll in the Arizona State Retirement System. Employee Contribution - 12.03% Employer Contribution - 12.03% ARIZONA STATE RETIREMENT SYSTEM (ASRS) - LONG TERM DISABILITY (LTD) Employee Contribution - .014% Employer Contribution - .014% SOCIAL SECURITY AND MEDICARE- FICA (Social Security Tax) - Employee Contribution - 6.20% Medicare - Employee Contribution - 1.4500%. PAID TIME OFF (PTO) - Vacation Leave Accruals (Based on years of service and accrued on bi-weekly basis) Less than 6 years - 3.08 hrs. 6 - 11 years - 4.62 hrs. 11 years or more- 6.16 hrs. Sick Leave - 3.69 hrs. LIFE INSURANCE - The City provides eligible employees with a Life Insurance and Accidental Death and Dismemberment (AD&D) benefit. This plan is administered by Standard. Basic Life Benefit - $50,000.00 AD&D Benefit - $50,000.00 DISABILITY INSURANCE - Disability insurance is available to all employees who work 30 or more hours per week. Short-Term Disability - Coverage begins on the 15th day of injury or sickness. Duration of Benefits - 180 days Benefits Percentage- 66.67% Waiting Period - 14 days Maximum Weekly Benefit: $2,000.00 WORKER'S COMP - Insurance coverage for medical expenses and loss of income due to an on-the-job injury is provided by the City of San Luis for all employees.
Mar 08, 2024
Full Time
ABOUT THE POSITION YOUR FUTURE BEGINS HERE! The City of San Luis Arizona is looking for an IT Manager with strong communication and leadership skills who will succeed in meeting the City's goals. As the IT Manager, you will: Oversee the design, implementation, and maintenance of the City’s IT infrastructure, including hardware, software, networks, and servers. Ensure the security, reliability and scalability of IT systems to meet the City’s needs. Develop and implement IT strategies, policies and procedures to support organizational objectives. Collaborate with Department Directors to align IT initiatives with City’s goals and drive innovation through technology solutions. Evaluate and select external vendors, supplies, and service providers for IT products and services. Negotiate contracts, manage vendor relationships, and ensure the quality and cost-effectiveness of oursourced IT solutions. Plan, execute and oversee IT projects from initiation to completion, ensuring they are delivered on time, within budget, and according to specifications. Monitor project progress, identify risks, and implement effective mitigation strategies. Ensure prompt provision of technical support and assistance to end-users to resolve technical problems in a timely and efficient manner, implement user training programs to enhance IT literacy and promote self-service solutions. Through innovative initiatives instructs City staff in the use of standard business and administrative software, including word processing, spreadsheets, database management; provides instruction or written documentation where required. Implement and maintain robust security measures to protect the organization’s data, systems, and networks from cyber threats and vulnerabilities. Ensure compliance with relevant regulations, standards and best practices in IT security. Implements policies and procedures that enhance the efficiency and quality of IT Department’s services. Ensures on-premises, IaaS, PaaS, SaaS, network infrastructure is property serviced and maintained. Monitor performance if IT Service Desk functions to ensure provision of excellent service. Stays current with emerging technologies and trends to recommend innovations to improve municipal operations. Develop and manage the IT budget, including forecasting expenses, tracking costs and optimizing resource allocation, identifying cost savings opportunities and recommending investments in technology infrastructure and services. Prepare and present reports to senior management and elected officials on IT’s performance and initiatives. Lead and manage a team of IT professional, including systems administrators, network engineers, and support staff providing guidance, support and mentorship to team members to ensure optimal performance and professional development. Participates in the recruitment process, ensures adequate staffing levels, evaluates work performance, ensures policy and procedure compliance and provides guidance in employee relations matters. Performs related duties as assigned. IDEAL CANDIDATE Possess knowledge of: Principles and practices of leadership management and supervision. Functions, operations and technology related to City financial, business, public safety and administrative applications and related hardware and peripherals. Relevant laws, regulations and compliance related to data protection and privacy, such as CJIS, GDPR, HIPAA, etc. Understanding of cyber-security and procedures along with knowledge of CJIS, NIST Cyber Security framework and SOC Cybersecurity framework. Cybersecurity threats and best practices to protect the organization’s data and systems. Cloud computing infrastructure services and familiarity with Office 365 SaaS solutions and Azure Entra Identity services. Application, networking, and system software Solid understanding of LAN/WAN networks and networking equipment such as Cisco Microsoft infrastructures services and server systems TCP IP, MS Exchange, MS ISA and group policy Virtualization technologies Professional audio/video systems and telecommunication systems. Server hardware/software setup maintenance and implementation. Has the ability to: Manage, coordinate, and mentor assigned staff. Provide leadership with a strong sense of ownership and urgency. Think strategically to make well-informed decisions to plan projects, set budgeta and delegate work Understand and oversee agency’s IT Infrastructure including networks, servers, storage and other hardware components. Stay up to date with information technology trends such as cloud computing, artificial intelligence, cybersecurity and digital transformation. Oversee IT Projects from conception to completion ensuring timely delivery and proper budget. Manage relationships with third party vendors and service providers to ensure best value of IT investments. Apply creative and critical thinking in a high demand and fast-paced work environment Communicate effectively both verbally and in writing with a variety of audience types and using different mechanisms. Enforce rules, regulations, and policies. Multi-task and effectively manage numerous priorities within a fast-paced environment Work effectively as an independent contributor and as a part of a collaborative team. Establish and maintain effective working relationships with others and interacting with the public. Install, configure and upgrade operating systems and software, using primarily standard financial, business and administrative application practices. Use initiative and independent judgment within established guidelines and procedures. MINIMUM REQUIREMENTS REQUIRED: All requirements must be maintained throughout employment Residency in the United States and within 25 miles of the City of San Luis. A valid Arizona driver license at the time of appointment Police Background Check and Polygraph Examination Education, Training and Experience: A Bachelor’s Degree in computer science, information technology, or a related field, AND A minimum of three (3) years of experience in a full-service information technology environment with responsibility for development, management, and utilization of current information technology resources with one (1) of those years in a lead, senior, supervisory capacity; OR Any combination of education, certification, and experience equivalent the results in the successful performance of the job. DESIRED/PREFERRED: CompTIA Network+ or Cisco Verified Network Associate (CCNA) highly desirable Current ITL, PMP, Security+ and CISSP Certifications are a plus Master’s Degree Bilingual in Spanish San Luis residency SUPPLEMENTAL INFORMATION - OPEN UNTIL FILLED - The City of San Luis is committed to Professional Growth and Career Development Current employees may be given preferred consideration if they meet the position's minimum requirements. Applications will be reviewed every Friday starting March 4th. Candidates deemed to have the most relevant backgrounds will be invited to participate in the interview/assessment process. The City of San Luis offers the following benefits to all full-time City employees: MEDICAL/ DENTAL/ VISION INSURANCE - The City of San Luis is proud to provide medical, dental and vision insurance for it's employees which is administered by 90Degree Benefits. Dependent premiums are paid one month in advance and are pre-taxed. Additional information regarding medical, dental and vision benefits may be requested from the Human Resources Department. ARIZONA STATE RETIREMENT SYSTEM (ASRS) - City employees are required to enroll in the Arizona State Retirement System. Employee Contribution - 12.03% Employer Contribution - 12.03% ARIZONA STATE RETIREMENT SYSTEM (ASRS) - LONG TERM DISABILITY (LTD) Employee Contribution - .014% Employer Contribution - .014% SOCIAL SECURITY AND MEDICARE- FICA (Social Security Tax) - Employee Contribution - 6.20% Medicare - Employee Contribution - 1.4500%. PAID TIME OFF (PTO) - Vacation Leave Accruals (Based on years of service and accrued on bi-weekly basis) Less than 6 years - 3.08 hrs. 6 - 11 years - 4.62 hrs. 11 years or more- 6.16 hrs. Sick Leave - 3.69 hrs. LIFE INSURANCE - The City provides eligible employees with a Life Insurance and Accidental Death and Dismemberment (AD&D) benefit. This plan is administered by Standard. Basic Life Benefit - $50,000.00 AD&D Benefit - $50,000.00 DISABILITY INSURANCE - Disability insurance is available to all employees who work 30 or more hours per week. Short-Term Disability - Coverage begins on the 15th day of injury or sickness. Duration of Benefits - 180 days Benefits Percentage- 66.67% Waiting Period - 14 days Maximum Weekly Benefit: $2,000.00 WORKER'S COMP - Insurance coverage for medical expenses and loss of income due to an on-the-job injury is provided by the City of San Luis for all employees.
City of Portland, Oregon
Portland, Oregon, United States
The Position Job Appointment: Full-Time Work Schedule: Monday - Friday, 8 am-5 pm. An alternate schedule may be available. Work Location: 1120 SW 5TH AVE, PORTLAND OR 97204-1912 Benefits: Please check our benefit tab for an overview of benefits for this position. Union Representation: Non-represented, no union affiliation. Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a resume. Are you service-minded with strong facilitation, change management, and leadership skills? Are you able to empower teams to work towards a shared vision? Would you like to apply your knowledge of management to maintain the city’s wastewater and stormwater collection infrastructure? The Program The Environmental Services Wastewater Group protects public health, water quality, and the environment by cost-effectively operating, maintaining, and administering wastewater and stormwater collection, pumping, and treatment facilities and managing related programs in ways that ensure compliance with all permits, regulations, and contracts. The Wastewater Group operates and maintains two wastewater treatment plants, 100 pump stations and step systems, 2500 miles of pipe, 1700 stormwater facilities, 350 properties, 34 program/service areas, 143 employees (121 union-represented employees, 22 non-represented employees), and $52.5 million budget. The Collection System Division is one of four divisions within the Wastewater Group, and it operates and maintains the City's sewer and stormwater system, including the City's green stormwater infrastructure, and it develops engineering solutions to collection system problems. The Position The City of Portland Bureau of Environmental Services (BES) is seeking a Collection System Operation and Maintenance Division Manager to lead a team of 25 technical and managerial staff who operate and maintain the city’s wastewater and stormwater collection system. This position provides direction to managers within their division to ensure the work is coordinated within the team and within the broader bureau and city goals. This position also collaborates with upper-level bureau managers to develop strategies, policies, and initiatives to implement the BES Strategic Plan and the bureau’s Racial Equity Plan. Especially during the City of Portland’s governance transition, this position participates in developing outcomes that are sustainable and equitable across the communities we serve, including our workforce community. This position mentors the staff and managers that report to them, and they develop and track annual budgets and oversee staff who manage programs and projects. This position also oversees the development of process improvements and efficiencies. This position is a Division Manager position and a member of the Wastewater Group Leadership Team. The position is primarily responsible for managing the maintenance engineering, repair, and maintenance of the city's wastewater, stormwater, and green infrastructure collection systems. The position provides senior direction and oversight of engineering solutions and project execution related to system failures and improvements. The position oversees the $20M interagency pipeline maintenance agreement with the Portland Bureau of Transportation Environmental Services Division. The position serves as the City's Capacity Management Maintenance and Operation (CMOM) program manager for the collection system. What you’ll get to do: Develop and lead a cohesive Collections System Division that includes setting division program and budget priorities, integrating work across bureau divisions and across bureaus, and ensuring work priorities and bureau goals are met. Lead a team of supervisors and skilled professionals who operate, monitor, and maintain, the city’s diffuse and interconnected wastewater and stormwater collection systems. You will also mentor staff by providing coaching, training, and incentives, and participate in programs that promote workplace diversity, improved management skills, and a positive employee work environment. Review and oversee difficult maintenance and engineering-related problems and provide senior manager-level technical solutions to resolve these challenges. You will also provide senior manager review of Capital Improvement Projects as part of project Technical Reviews Committees. Direct the work of maintenance crews through an interagency agreement with the Portland Bureau of Transportation. You will also evaluate the work and identify work priorities. Analyze critical wastewater programs, and recommend ways to improve collection system operations, efficiencies, and effectiveness. You may also lead the development of GIS and spatial analysis tools to improve collection system data and overall system efficiencies. Participate on Bureau-wide governance teams to make decisions about bureau investments, including the bureau’s 5-year $1 billion capital improvement program. These governance committees provide guidance, transparency, and accountability in the development of the Capital Improvement Program. An ideal candidate will demonstrate through direct or transferrable experience: The ability to lead and manage subordinate managers and staff that comprise a high-performance team that focuses on the day-to-day management and maintenance of the city’s wastewater and stormwater collection and treatment system. Management includes setting staff priorities, coaching staff, evaluating performance, providing guidance, and administering discipline when needed. The ability to develop and manage program, project, and staffing budgets totaling $30,000,000. Provide highly technical oversight and troubleshooting to resolve complex wastewater and collection system engineering challenges. Build trust and establish positive working relationships with other bureaus while overseeing the work they perform on behalf of Environmental Services. About the Bureau of Environmental Services This is an exciting time to join the Bureau of Environmental Services (BES). Together we are re-imagining the work we do to ensure it aligns with Our Values: We implement equity in our workplace, business practices, and service delivery. We value our customers and partners. We carefully manage our watersheds, wastewater and stormwater infrastructure, and financial resources. We encourage leadership among our employees in our City and community. We support a diverse, collaborative, healthy, and engaged workforce. We urge respectful communication and transparency. We advance innovative, sustainable, and resilient solutions. At BES, we value our customers and partners; Portlanders’ sense of connection to their waterways; conscientious stewardship of our watersheds, wastewater and stormwater infrastructure, and financial resources; a diverse, collaborative, healthy, and engaged workforce; leadership among our employees and in our City and community; equity in our workplace, business practices, and service delivery; clear communication and transparency; innovative, sustainable, and resilient solutions. BES is seeking talented individuals from diverse racial, ethnic, and socio-economic backgrounds with knowledge, ability, and experience working with a broad range of individuals and communities; and that desire to work collaboratively and creatively to broaden the variety of innovative ways to partner with and serve all Portland communities. To learn more about the work we do at BES, click on the link: About Environmental Services | Portland.gov Our BES 10-Year Strategic Plan can be found here: download (portland.gov) Questions?: Terrol Johnson Senior Recruiter terrol.johnson@portlandoregon.gov To Qualify Applicants should specifically address and demonstrate in their resume how their education, training, and/or experience meet each of the following minimum qualifications: Ability to lead, manage, and inspire diverse and complex teams that manage and maintain city wastewater and stormwater collection infrastructure. Ability to apply analytic and problem-solving skills to independently develop highly technical engineering decisions, conclusions, and recommendations. Ability to communicate effectively, both verbally and in writing to present information, proposals, and recommendations clearly and persuasively to staff, upper management, elected officials, and in public settings. Ability to establish and maintain effective working relationships, and ability to show tact, diplomacy, and patience, and gain cooperation through discussion and collaboration. Knowledge and understanding of the impacts of systemic racism on historically marginalized and socially vulnerable communities and experience applying diversity, equity, and inclusion principles to mitigate such impacts in programs, projects, and workforce development and recruitment. Additional Requirements Six years of progressively responsible experience developing, implementing, overseeing and/or managing complex multidisciplinary wastewater and/or stormwater infrastructure programs, and/or projects. Minimum of five years in a supervisory role overseeing teams composed of technical staff and subordinate managers. Two years of experience in successful change management through collaboration, building trust, and supporting decision-making at the level closest to the work. A professional engineering license is desired, but not required. The Recruitment Process STEP 1: Apply online between April 8, 2024 - May 6, 2024 Required Application Materials: Resume Optional Application Materials: Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.) Application Tips: Salary Range/Equity Pay Analysis : Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience. Do not attach materials not requested. All completed applications for this position must be submitted no later than the closing date and time of this recruitment. All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted. Step 2: Minimum Qualification Evaluation: Week of May 6, 2024 An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume weighted 100%. Your resume will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required before the establishment of the eligible list and/or final selection. Step 3: Establishment of Eligible List : Week of May 13, 2024 Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. Step 4: Selection (Interview): TBD The hiring bureau will review and select candidates to interview. Please note, that the selection process may take up to 90 days from the notification of being placed on the eligible list. Step 5: Offer of Employment: TBD Step 6: Start Date: TBD A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change* Additional Information Click here for additional information regarding the following: City of Portland Core Values Recruitment Process - Work Status Equal Employment Opportunity Veteran Preference ADA, Pregnancy, and Religious Accommodations An Equal Opportunity / Affirmative Action Employer A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to Health Care (Medical, Vision and Dental) Carrot Fertility Wellness Benefits Life Insurance Short- and Long-term disability coverage to eligible employees and their families. Employee Assistance Plan Flexible Spending Accounts Retirement Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer Family Medical Leave City Paid Parental Leave AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers . Closing Date/Time: 5/6/2024 11:59 PM Pacific
Apr 09, 2024
Full Time
The Position Job Appointment: Full-Time Work Schedule: Monday - Friday, 8 am-5 pm. An alternate schedule may be available. Work Location: 1120 SW 5TH AVE, PORTLAND OR 97204-1912 Benefits: Please check our benefit tab for an overview of benefits for this position. Union Representation: Non-represented, no union affiliation. Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a resume. Are you service-minded with strong facilitation, change management, and leadership skills? Are you able to empower teams to work towards a shared vision? Would you like to apply your knowledge of management to maintain the city’s wastewater and stormwater collection infrastructure? The Program The Environmental Services Wastewater Group protects public health, water quality, and the environment by cost-effectively operating, maintaining, and administering wastewater and stormwater collection, pumping, and treatment facilities and managing related programs in ways that ensure compliance with all permits, regulations, and contracts. The Wastewater Group operates and maintains two wastewater treatment plants, 100 pump stations and step systems, 2500 miles of pipe, 1700 stormwater facilities, 350 properties, 34 program/service areas, 143 employees (121 union-represented employees, 22 non-represented employees), and $52.5 million budget. The Collection System Division is one of four divisions within the Wastewater Group, and it operates and maintains the City's sewer and stormwater system, including the City's green stormwater infrastructure, and it develops engineering solutions to collection system problems. The Position The City of Portland Bureau of Environmental Services (BES) is seeking a Collection System Operation and Maintenance Division Manager to lead a team of 25 technical and managerial staff who operate and maintain the city’s wastewater and stormwater collection system. This position provides direction to managers within their division to ensure the work is coordinated within the team and within the broader bureau and city goals. This position also collaborates with upper-level bureau managers to develop strategies, policies, and initiatives to implement the BES Strategic Plan and the bureau’s Racial Equity Plan. Especially during the City of Portland’s governance transition, this position participates in developing outcomes that are sustainable and equitable across the communities we serve, including our workforce community. This position mentors the staff and managers that report to them, and they develop and track annual budgets and oversee staff who manage programs and projects. This position also oversees the development of process improvements and efficiencies. This position is a Division Manager position and a member of the Wastewater Group Leadership Team. The position is primarily responsible for managing the maintenance engineering, repair, and maintenance of the city's wastewater, stormwater, and green infrastructure collection systems. The position provides senior direction and oversight of engineering solutions and project execution related to system failures and improvements. The position oversees the $20M interagency pipeline maintenance agreement with the Portland Bureau of Transportation Environmental Services Division. The position serves as the City's Capacity Management Maintenance and Operation (CMOM) program manager for the collection system. What you’ll get to do: Develop and lead a cohesive Collections System Division that includes setting division program and budget priorities, integrating work across bureau divisions and across bureaus, and ensuring work priorities and bureau goals are met. Lead a team of supervisors and skilled professionals who operate, monitor, and maintain, the city’s diffuse and interconnected wastewater and stormwater collection systems. You will also mentor staff by providing coaching, training, and incentives, and participate in programs that promote workplace diversity, improved management skills, and a positive employee work environment. Review and oversee difficult maintenance and engineering-related problems and provide senior manager-level technical solutions to resolve these challenges. You will also provide senior manager review of Capital Improvement Projects as part of project Technical Reviews Committees. Direct the work of maintenance crews through an interagency agreement with the Portland Bureau of Transportation. You will also evaluate the work and identify work priorities. Analyze critical wastewater programs, and recommend ways to improve collection system operations, efficiencies, and effectiveness. You may also lead the development of GIS and spatial analysis tools to improve collection system data and overall system efficiencies. Participate on Bureau-wide governance teams to make decisions about bureau investments, including the bureau’s 5-year $1 billion capital improvement program. These governance committees provide guidance, transparency, and accountability in the development of the Capital Improvement Program. An ideal candidate will demonstrate through direct or transferrable experience: The ability to lead and manage subordinate managers and staff that comprise a high-performance team that focuses on the day-to-day management and maintenance of the city’s wastewater and stormwater collection and treatment system. Management includes setting staff priorities, coaching staff, evaluating performance, providing guidance, and administering discipline when needed. The ability to develop and manage program, project, and staffing budgets totaling $30,000,000. Provide highly technical oversight and troubleshooting to resolve complex wastewater and collection system engineering challenges. Build trust and establish positive working relationships with other bureaus while overseeing the work they perform on behalf of Environmental Services. About the Bureau of Environmental Services This is an exciting time to join the Bureau of Environmental Services (BES). Together we are re-imagining the work we do to ensure it aligns with Our Values: We implement equity in our workplace, business practices, and service delivery. We value our customers and partners. We carefully manage our watersheds, wastewater and stormwater infrastructure, and financial resources. We encourage leadership among our employees in our City and community. We support a diverse, collaborative, healthy, and engaged workforce. We urge respectful communication and transparency. We advance innovative, sustainable, and resilient solutions. At BES, we value our customers and partners; Portlanders’ sense of connection to their waterways; conscientious stewardship of our watersheds, wastewater and stormwater infrastructure, and financial resources; a diverse, collaborative, healthy, and engaged workforce; leadership among our employees and in our City and community; equity in our workplace, business practices, and service delivery; clear communication and transparency; innovative, sustainable, and resilient solutions. BES is seeking talented individuals from diverse racial, ethnic, and socio-economic backgrounds with knowledge, ability, and experience working with a broad range of individuals and communities; and that desire to work collaboratively and creatively to broaden the variety of innovative ways to partner with and serve all Portland communities. To learn more about the work we do at BES, click on the link: About Environmental Services | Portland.gov Our BES 10-Year Strategic Plan can be found here: download (portland.gov) Questions?: Terrol Johnson Senior Recruiter terrol.johnson@portlandoregon.gov To Qualify Applicants should specifically address and demonstrate in their resume how their education, training, and/or experience meet each of the following minimum qualifications: Ability to lead, manage, and inspire diverse and complex teams that manage and maintain city wastewater and stormwater collection infrastructure. Ability to apply analytic and problem-solving skills to independently develop highly technical engineering decisions, conclusions, and recommendations. Ability to communicate effectively, both verbally and in writing to present information, proposals, and recommendations clearly and persuasively to staff, upper management, elected officials, and in public settings. Ability to establish and maintain effective working relationships, and ability to show tact, diplomacy, and patience, and gain cooperation through discussion and collaboration. Knowledge and understanding of the impacts of systemic racism on historically marginalized and socially vulnerable communities and experience applying diversity, equity, and inclusion principles to mitigate such impacts in programs, projects, and workforce development and recruitment. Additional Requirements Six years of progressively responsible experience developing, implementing, overseeing and/or managing complex multidisciplinary wastewater and/or stormwater infrastructure programs, and/or projects. Minimum of five years in a supervisory role overseeing teams composed of technical staff and subordinate managers. Two years of experience in successful change management through collaboration, building trust, and supporting decision-making at the level closest to the work. A professional engineering license is desired, but not required. The Recruitment Process STEP 1: Apply online between April 8, 2024 - May 6, 2024 Required Application Materials: Resume Optional Application Materials: Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.) Application Tips: Salary Range/Equity Pay Analysis : Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience. Do not attach materials not requested. All completed applications for this position must be submitted no later than the closing date and time of this recruitment. All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted. Step 2: Minimum Qualification Evaluation: Week of May 6, 2024 An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume weighted 100%. Your resume will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required before the establishment of the eligible list and/or final selection. Step 3: Establishment of Eligible List : Week of May 13, 2024 Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. Step 4: Selection (Interview): TBD The hiring bureau will review and select candidates to interview. Please note, that the selection process may take up to 90 days from the notification of being placed on the eligible list. Step 5: Offer of Employment: TBD Step 6: Start Date: TBD A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change* Additional Information Click here for additional information regarding the following: City of Portland Core Values Recruitment Process - Work Status Equal Employment Opportunity Veteran Preference ADA, Pregnancy, and Religious Accommodations An Equal Opportunity / Affirmative Action Employer A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to Health Care (Medical, Vision and Dental) Carrot Fertility Wellness Benefits Life Insurance Short- and Long-term disability coverage to eligible employees and their families. Employee Assistance Plan Flexible Spending Accounts Retirement Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer Family Medical Leave City Paid Parental Leave AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers . Closing Date/Time: 5/6/2024 11:59 PM Pacific
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Technical Project Manager SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services/Project Management Appointment Type This is a one-year probationary position. Time Base Full-Time Work Schedule Monday - Friday; 8:00 am -5:00 pm Anticipated Hiring Range $6,250.00 - $6,845.00 Per Month ($75,000.00 - $82,140.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Manager of the Project Management Office, this position will work under minimal direction to independently coordinate, plan, support, and execute enterprise-wide and division information technology projects. The incumbent will manage the Project Management Life Cycle from beginning to end, establish multi-disciplinary stakeholder and project team buy-in, apply his or her knowledge and understanding of industry-accepted methodologies (i.e., Project Management Body of Knowledge [PMBOK]) and lessons learned from past experience to facilitate project success. The Technical Project Manager will provide imaginative, thorough, and practicable solutions to a wide range of problems. Using technical experience and training, the incumbent works with all the Information Technology Services departments and functional divisions during the course of managing projects, with an emphasis on projects incorporating technology to support student success, teaching, learning, and research. The incumbent will also work with the Director, other project managers, and ITS colleagues to develop and implement maturing project management policies and procedures. This incumbent will develop a thorough understanding of Information Technology services and how they each support projects. Position Information Plans Projects Under minimal direction: Consults with project sponsors to clarify project scope, deliverables, timelines, and analyze risk. Interacts with users and other stakeholders (administration, faculty, staff, students, vendors) to further understand requirements. Develops the project plan as needed to identify and organize project resources, assigning and clarifying roles and responsibilities, establish project schedule, plan for communication, risk, budget, and quality assurance Uses presentation and communication skills and tools to communicate project vision and plans to team and stakeholders. Works with Information Security, Networking, Operations, Identity Management, and other information technology departments to plan for proper system and security design, best practices, and service transition. Works with Service Desk and IT Training and Communications Coordinator to plan project communications to the users and campus community. Documents project planning in the project and portfolio management tool. Executes Technical Projects Applies certified PM tools and methodologies to achieve project milestones, maintain scope, and execute project plans. Observes project team dynamics to ensure effective team member synergies and to resolve team issues. Creates progressive milestones to recognize successes, provide feedback, and motivate the project team. Gathers and analyzes project metrics to evaluate project performance and to manage issues, risk and changes of scope. Coordinates with technical managers and resources from Information Security, Networking, Operations and other information technology departments to execute the plan, utilizing past experience and knowledge to look for gaps or risks. Communicates with stakeholders, senior management and project leaders to discuss issues and resolutions and to authorize scope changes. Maintains project status and appropriate documents such as requirements, issues, and risk in the project and portfolio management tool. Monitors and Controls Projects Utilizes PM tools to manage project timelines and accuracy, ensure project resource commitments are met, and track activities and variances. Performs assessments throughout projects to identify risks and their potential impact and to develop response strategies for managing and mitigating risk factors. Using email, Word, Visio, Excel, and the project software as appropriate, interacts with project customers to verify completion dates, review milestone expectations, and to manage Information Technology Services (ITS) personnel resource schedules. Interacts with Functional Managers to manage resources and to meet project commitments and avoid delays and conflicts. Offers sponsors solutions to problems with imaginative, thorough, and practicable solutions. Closes Projects Evaluates project achievements and facilitates the “lessons learned” process to provide documented historical information for future projects. Obtains formal approvals for closing project plans to ensure deliverables met requirements and expectations. Works with the Service Desk and the Applications Manager on formal handover. Surveys customers, stakeholders, sponsors, and team members to gather input on project quality, metrics performance and recommendations for improvement. Stores documents, creates final status, finalizes project plan, and formally closes the project in the project and portfolio management tool. Project Governance Assist with implementation and improvement of yearly Project Governance process and Project Management processes Reviews project requests and works with requestor and team to get estimates. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications Education Bachelor’s degree in related area such as Computer Science, Management Information Systems, Information Technology, Business, or related field from an accredited university. Work Experience Minimum 3+ years experience and proven ability to independently plan and manage complex projects with a technical component and with broad division or university impact. Knowledge, skills and abilities: Working knowledge of an ability to apply the Project Management Body of Knowledge (PMBOK) Demonstrated ability to work and communicate effectively with users at multiple levels of the organization Excellent communication skills including writing, speaking, facilitation, and presentations Demonstrated experience successfully working with Information Security, Systems, Networking, Service Desk and other IT departments to plan for proper system and security design and best practices during project planning, execution, and transition Demonstrated personal accountability and creative problem solving skills Demonstrated experience and commitment to providing excellent service to diverse faculty, staff, and students Demonstrated experience with effectively completing assignments, prioritizing based on strategic goals, and meeting deadlines Experience using project and portfolio management software (such as Jira/Confluence, etc.) for documentating, storing, and sharing project charter information, plans and schedules, team information, issues, risks, and communications Experience leading projects in a matrixed IT environment that involve aspects of IT Governance such as web governance, data governance, etc. Experience implementing process improvement and process automation Experience working with users, leaders, and decision makers to ensure strategic and effective decision making occurs in process and project work Demonstrated understanding and applicable experience of higher education organizational structures and mission Project Management Professional (PMP) certification Familiarity with Agile (Scrum) concepts Demonstrated knowledge of Microsoft Office products (e.g. Excel, Word, Visio etc.) Ability to effectively present process improvement ideas, alternative solutions, and workflow concepts in applicable written or presentation formats such as Context Diagrams, Use Cases, Workflow and Swim Lane Diagrams Ability to use consultative and facilitative skills to gain consensus on specific outcomes and requirements Environmental/Physical/Special The incumbent may be required to sit in an open office environment with other project team members. This is an exempt position and is not subject or eligible for overtime or compensatory time off. The incumbent may be required to work outside of their regular work schedule for special projects. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Apr 03 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title Technical Project Manager SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services/Project Management Appointment Type This is a one-year probationary position. Time Base Full-Time Work Schedule Monday - Friday; 8:00 am -5:00 pm Anticipated Hiring Range $6,250.00 - $6,845.00 Per Month ($75,000.00 - $82,140.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Manager of the Project Management Office, this position will work under minimal direction to independently coordinate, plan, support, and execute enterprise-wide and division information technology projects. The incumbent will manage the Project Management Life Cycle from beginning to end, establish multi-disciplinary stakeholder and project team buy-in, apply his or her knowledge and understanding of industry-accepted methodologies (i.e., Project Management Body of Knowledge [PMBOK]) and lessons learned from past experience to facilitate project success. The Technical Project Manager will provide imaginative, thorough, and practicable solutions to a wide range of problems. Using technical experience and training, the incumbent works with all the Information Technology Services departments and functional divisions during the course of managing projects, with an emphasis on projects incorporating technology to support student success, teaching, learning, and research. The incumbent will also work with the Director, other project managers, and ITS colleagues to develop and implement maturing project management policies and procedures. This incumbent will develop a thorough understanding of Information Technology services and how they each support projects. Position Information Plans Projects Under minimal direction: Consults with project sponsors to clarify project scope, deliverables, timelines, and analyze risk. Interacts with users and other stakeholders (administration, faculty, staff, students, vendors) to further understand requirements. Develops the project plan as needed to identify and organize project resources, assigning and clarifying roles and responsibilities, establish project schedule, plan for communication, risk, budget, and quality assurance Uses presentation and communication skills and tools to communicate project vision and plans to team and stakeholders. Works with Information Security, Networking, Operations, Identity Management, and other information technology departments to plan for proper system and security design, best practices, and service transition. Works with Service Desk and IT Training and Communications Coordinator to plan project communications to the users and campus community. Documents project planning in the project and portfolio management tool. Executes Technical Projects Applies certified PM tools and methodologies to achieve project milestones, maintain scope, and execute project plans. Observes project team dynamics to ensure effective team member synergies and to resolve team issues. Creates progressive milestones to recognize successes, provide feedback, and motivate the project team. Gathers and analyzes project metrics to evaluate project performance and to manage issues, risk and changes of scope. Coordinates with technical managers and resources from Information Security, Networking, Operations and other information technology departments to execute the plan, utilizing past experience and knowledge to look for gaps or risks. Communicates with stakeholders, senior management and project leaders to discuss issues and resolutions and to authorize scope changes. Maintains project status and appropriate documents such as requirements, issues, and risk in the project and portfolio management tool. Monitors and Controls Projects Utilizes PM tools to manage project timelines and accuracy, ensure project resource commitments are met, and track activities and variances. Performs assessments throughout projects to identify risks and their potential impact and to develop response strategies for managing and mitigating risk factors. Using email, Word, Visio, Excel, and the project software as appropriate, interacts with project customers to verify completion dates, review milestone expectations, and to manage Information Technology Services (ITS) personnel resource schedules. Interacts with Functional Managers to manage resources and to meet project commitments and avoid delays and conflicts. Offers sponsors solutions to problems with imaginative, thorough, and practicable solutions. Closes Projects Evaluates project achievements and facilitates the “lessons learned” process to provide documented historical information for future projects. Obtains formal approvals for closing project plans to ensure deliverables met requirements and expectations. Works with the Service Desk and the Applications Manager on formal handover. Surveys customers, stakeholders, sponsors, and team members to gather input on project quality, metrics performance and recommendations for improvement. Stores documents, creates final status, finalizes project plan, and formally closes the project in the project and portfolio management tool. Project Governance Assist with implementation and improvement of yearly Project Governance process and Project Management processes Reviews project requests and works with requestor and team to get estimates. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications Education Bachelor’s degree in related area such as Computer Science, Management Information Systems, Information Technology, Business, or related field from an accredited university. Work Experience Minimum 3+ years experience and proven ability to independently plan and manage complex projects with a technical component and with broad division or university impact. Knowledge, skills and abilities: Working knowledge of an ability to apply the Project Management Body of Knowledge (PMBOK) Demonstrated ability to work and communicate effectively with users at multiple levels of the organization Excellent communication skills including writing, speaking, facilitation, and presentations Demonstrated experience successfully working with Information Security, Systems, Networking, Service Desk and other IT departments to plan for proper system and security design and best practices during project planning, execution, and transition Demonstrated personal accountability and creative problem solving skills Demonstrated experience and commitment to providing excellent service to diverse faculty, staff, and students Demonstrated experience with effectively completing assignments, prioritizing based on strategic goals, and meeting deadlines Experience using project and portfolio management software (such as Jira/Confluence, etc.) for documentating, storing, and sharing project charter information, plans and schedules, team information, issues, risks, and communications Experience leading projects in a matrixed IT environment that involve aspects of IT Governance such as web governance, data governance, etc. Experience implementing process improvement and process automation Experience working with users, leaders, and decision makers to ensure strategic and effective decision making occurs in process and project work Demonstrated understanding and applicable experience of higher education organizational structures and mission Project Management Professional (PMP) certification Familiarity with Agile (Scrum) concepts Demonstrated knowledge of Microsoft Office products (e.g. Excel, Word, Visio etc.) Ability to effectively present process improvement ideas, alternative solutions, and workflow concepts in applicable written or presentation formats such as Context Diagrams, Use Cases, Workflow and Swim Lane Diagrams Ability to use consultative and facilitative skills to gain consensus on specific outcomes and requirements Environmental/Physical/Special The incumbent may be required to sit in an open office environment with other project team members. This is an exempt position and is not subject or eligible for overtime or compensatory time off. The incumbent may be required to work outside of their regular work schedule for special projects. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Apr 03 2024 Pacific Daylight Time Applications close: Closing Date/Time:
CITY OF SUNNYVALE, CA
Sunnyvale, California, United States
Description SENIOR PROJECT MANAGER Full-Time Employment Opportunity Achieving your goals doesn't just give you things; it shapes who you are. The City of Sunnyvale invites you to take the next step in your career by applying for the Senior Project Manager position in the Information Technology Department. In this role, you'll partner alongside some of the most innovative, intelligent IT professionals in the Silicon Valley as we manage the full spectrum of information technology projects: applications, system implementations, security enhancements and more. The ideal candidate will demonstrate strong project management background in implementing applications, infrastructure components and security aspects. You'll collaborate with various departments, including Public Safety, Public Works, Community Development, and more, making this a dynamic and engaging opportunity. As the Senior Project Manager, you'll be in constant communication with department staff, the public, consultants, contractors, and other stakeholders. Delivery will be defined by smooth and efficient project execution, meaning exceptional communication and interpersonal skills are a must. Ideal candidates will possess a solid background in project management in key areas, including implementing applications, infrastructure components, and security measures. Peak performers will find our standards and possibilities irresistible - if you're looking to enable a new reality of public sector technology through innovation and integrity, we're looking for you. Apply today! To view the full classification, please see the link below: https://www.governmentjobs.com/careers/sunnyvale/classspecs/1344855 DISTINGUISHING CHARACTERISTICS The Senior Applications Analyst / Project Manager is an advanced journey level classification in the Applications Analyst / Project Manager series that designs, configures, installs, recommends, evaluates, and maintains application systems, scripts or reports Positions at this level are distinguished from other classes within the series by the level of responsibility, complexity of duties assigned and independence of action taken. The Senior Applications Analyst / Project Manager is distinguished from the lower-level classification of Applications Analyst I/II / Project Coordinator I/II in that the Senior Applications Analyst / Project Manager requires a higher level of technical and specialized application and business intelligence system expertise and an emphasis in multiple areas of focus. This classification is distinguished from the higher-level Principal Applications Analyst / Project Manager in that the Principal Applications Analyst / Project Manager independently designs and implements the most complex systems, leads larger IT projects and supervises. The Applications Analyst / Project Manager classification series has four (4) distinct areas of focus listed below. To be hired as a Senior Applications Analyst / Project Manager, the candidate must demonstrate the minimum qualifications with an emphasis in at least two of the areas of focus below: Configured Off the Shelf/Software-As-A-Service (COTS/SaaS) Application Configuration: Responsible for application configuration, including configuring and modifying the configuration of packaged systems to meet evolving and ongoing functional needs of City departments. Business Requirements Analysis, System Documentation and Product functionality mapping: Responsible for business requirements, system documentation, and product functionality mapping. Application/Interface Development, Database Development and Support, and Support of Custom-developed applications: Responsible for application interfaces and database development. Project Management/Coordination Activities: Responsible for managing projects from inception to implementation including all project-related functions coordinating, project plan, risk management plan, and communication plans. Essential Job Functions (May include, but are not limited to, the following): Plans, designs, recommends, installs, upgrades, and supports application systems, interfaces, queries, database, scripting activities, and business intelligence/reporting solutions to achieve optimum performance in accordance with the IT Service Level Agreement (SLA). Completes service requests in a timely manner and provides support to end users; guides and assists others in completing service requests. Troubleshoots, upgrades, or configures application, database or reporting systems to determine cause(s) or failure and resolves problems, to include cybersecurity issues. Designs, documents, develops, codes, tests, and debugs applications and interfaces. Analyzes, validates, and documents business processes and system requirements using standard Business Analysis tools and methodologies for the development or procurement of software systems. Designs, documents and develops extract, transform, load (ETL) processes to ensure accessibility of data from business systems for reports or use by other systems. Ensures systems and applications, including the City's Internet and Intranet, are patched and kept current on all security patches and upgrades. Conducts design sessions and develops design documents. Evaluates and monitors cost acquisition of applications, scripting, and reporting tools related items to obtain the best results, meet budget guidelines, and ensure system compatibility. Assists in the development and execution of preventive maintenance programs identifying weaknesses of current systems to determine critical application, reporting or system issues, including cybersecurity. Develops technical system documentation, training materials, and provides training to users and support staff. Leads and coordinates IT, departmental and vendor resources for projects in accordance with the project plan. Prepares presentation materials for meetings; documents and follows up on actions and decisions from meetings. Assists in the development and operations of the IT Strategic Plan (ITSP). Provides input and recommendations on new technology and solicits technical specifications. Communicates clearly and concisely, both verbally and in writing. Assists in the creation of operational procedure manuals. Sets timelines and expectations for tasks within project plans. Provides guidance to team members. Acts as a liaison between the various divisions within the department along with the client departments. Provides subject-matter expertise on complex technical issues. WORKING CONDITIONS Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading reports and work related documents and using a computer. Acute hearing is required when providing phone and personal customer service. The need to lift, drag and push equipment and materials weighing up to 50 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in one of the following ways: A Technology Certificate from an accredited college or trade school in information technology, computer applications, web technologies, computer information systems, application development, database design, programming, technology project management or closely related field AND six years of experience in any two of the focus areas; OR An Associate's degree or have completed 60 semester or 90 quarter units at an accredited college or university in business information systems, computer science, information technology, software information systems or closely related field AND six years of experience in any two of the focus areas; OR A Bachelor's degree or four years of full-time post-secondary education from an accredited college or university with concentration in computer science, information technology, engineering, informatics, web science, business information systems or related field AND five years of experience in any two of the focus areas; OR At least one of Project Management Professional (PMP), Program Management Professional (PgMP); or two of Professional in Business Analysis (PMI-PBA), Agile Certified Practitioner (PMI-ACP), Certification in Capability in Business Analysis (CCBA), Oracle Certified Professional (OCP), Microsoft Certified Solutions Associate (MCSA), Capital Asset Pricing Model (CAPM), Risk Management Professional (PMI-RMP), Project Scheduling Professional (PMI-SP), SQL Certification or Certified Business Analyst Professional (CBAP) certificate AND six years of experience in any two of the focus areas. NOTE: A Master's of Science degree in Computer Science, Computer Engineering, Computer Information Systems, Public Administration, Business Administration or related field may be substituted for one year of experience. Knowledge of: Principles and practices of excellent customer service. Principles and practices of ITSM (IT Service Management) systems to include Incident/Problem Management; Request Fulfilment; Knowledgebase; Asset Management and IT Service Catalogs. Developments and trends of application and reporting solutions. Fundamentals of Business Analysis Core Concept Model (BACCM) framework defined in Business Analysis Body of Knowledge (BABOK). Advanced concepts of project management from Project Management Body of Knowledge (PMBOK) Contemporary industry practices in Business Analysis, Project Management and SaaS or Cloud-based implementations. Database design and basic administration of database platforms like SQL Server and Oracle. Object-oriented, web and mobile application programming languages and associated best practices. Principles and practices of assuring data security and cybersecurity threats Software Application Lifecycle Management, Requirements Management, Configuration Management, and software issue tracking. RDBMS programming including stored procedures and user functions Basic knowledge of Local Area Network (LAN), wireless, and Wide Area Network (WAN) technology. Principles of project management, task completion, and resource management. Microsoft Office, Microsoft Project and Microsoft Visio. Team formation and execution; how to motivate teams. Cost-benefit analyses to recommend the most effective solution. Ability to: Provide excellent customer service. Communicate effectively, orally and in writing. Gather and document requirements for function changes and new requirements, translating user defined requirements into technical specifications. Plan, design, document, install and support application systems, scripting, business intelligence reports for both enterprise and departmental needs. Effectively organize, prioritize, and follow-up on work assignments to meet established deadlines. Prepare clear and concise written reports and technical documentation. Respond promptly and effectively to requests for service, including cybersecurity incidents. Develop complex reports using business intelligence tools; convert data into information. Learn new business systems, programming languages, reporting tools, databases, and other technology tools as required to support the City's operations. Perform cost/benefit analysis for applications, reports, systems enhancement or replacement. Establish and maintain and promote positive and effective working relationships with employees, other agencies, public officials, and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities and meet deadlines. Work with vendors, ensuring the priorities of the City are met. Serve as a client liaison to identify and define project requirements, scope and objectives. Coordinate project activities, resources, and schedule with project teams. Provide guidance and direction to team members Willingness to: Provide emergency response to reduce downtime, correct errors or monitor vendor activity surrounding critical system failures, off-hours scheduled maintenance downtime or work on call on a scheduled and as needed basis. Provide services in different geographical locations throughout the City as requested by users or needed. Licenses/Certificates: Possession at time of hire and continued maintenance of a valid California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. DESIRABLE QUALIFICATIONS Previous experience working in a public agency. Experience implementing new software solutions within an organization and/or successfully leading a complex IT project. Possession and maintenance of Project Management Professional (PMP) Possession and maintenance of Capital Asset Pricing Model (CAPM) Possession and maintenance of Certification in Capability in Business Analysis (CCBA) Possession and maintenance of Certified Business Analyst Professional (CBAP) Possession and maintenance of Microsoft Certified Solutions Associate (MCSA) Possession and maintenance of Information Technology Information Library (ITIL) certification. Possession and maintenance of Program Management Professional (PgMP) certification. Certifications in current programming or scripting languages. Application and Selection Process APPLICATION PROCESS The application period closes on Monday, May 20, 2024 at 5:00 pm (postmarks or faxes are not accepted). Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at https://sunnyvale.ca.gov , and click on 'City jobs'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the oral examination process scheduled for June 3, 2024, and/or June 4, 2024. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the department tentatively scheduled for June 11, 2024 and June 12, 2024 . Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as a medical exam(s) administered by a City selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Please note: Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Sunnyvale Employees Association (SEA). The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association SEA Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 5/20/2024 5:00 PM Pacific
Apr 25, 2024
Full Time
Description SENIOR PROJECT MANAGER Full-Time Employment Opportunity Achieving your goals doesn't just give you things; it shapes who you are. The City of Sunnyvale invites you to take the next step in your career by applying for the Senior Project Manager position in the Information Technology Department. In this role, you'll partner alongside some of the most innovative, intelligent IT professionals in the Silicon Valley as we manage the full spectrum of information technology projects: applications, system implementations, security enhancements and more. The ideal candidate will demonstrate strong project management background in implementing applications, infrastructure components and security aspects. You'll collaborate with various departments, including Public Safety, Public Works, Community Development, and more, making this a dynamic and engaging opportunity. As the Senior Project Manager, you'll be in constant communication with department staff, the public, consultants, contractors, and other stakeholders. Delivery will be defined by smooth and efficient project execution, meaning exceptional communication and interpersonal skills are a must. Ideal candidates will possess a solid background in project management in key areas, including implementing applications, infrastructure components, and security measures. Peak performers will find our standards and possibilities irresistible - if you're looking to enable a new reality of public sector technology through innovation and integrity, we're looking for you. Apply today! To view the full classification, please see the link below: https://www.governmentjobs.com/careers/sunnyvale/classspecs/1344855 DISTINGUISHING CHARACTERISTICS The Senior Applications Analyst / Project Manager is an advanced journey level classification in the Applications Analyst / Project Manager series that designs, configures, installs, recommends, evaluates, and maintains application systems, scripts or reports Positions at this level are distinguished from other classes within the series by the level of responsibility, complexity of duties assigned and independence of action taken. The Senior Applications Analyst / Project Manager is distinguished from the lower-level classification of Applications Analyst I/II / Project Coordinator I/II in that the Senior Applications Analyst / Project Manager requires a higher level of technical and specialized application and business intelligence system expertise and an emphasis in multiple areas of focus. This classification is distinguished from the higher-level Principal Applications Analyst / Project Manager in that the Principal Applications Analyst / Project Manager independently designs and implements the most complex systems, leads larger IT projects and supervises. The Applications Analyst / Project Manager classification series has four (4) distinct areas of focus listed below. To be hired as a Senior Applications Analyst / Project Manager, the candidate must demonstrate the minimum qualifications with an emphasis in at least two of the areas of focus below: Configured Off the Shelf/Software-As-A-Service (COTS/SaaS) Application Configuration: Responsible for application configuration, including configuring and modifying the configuration of packaged systems to meet evolving and ongoing functional needs of City departments. Business Requirements Analysis, System Documentation and Product functionality mapping: Responsible for business requirements, system documentation, and product functionality mapping. Application/Interface Development, Database Development and Support, and Support of Custom-developed applications: Responsible for application interfaces and database development. Project Management/Coordination Activities: Responsible for managing projects from inception to implementation including all project-related functions coordinating, project plan, risk management plan, and communication plans. Essential Job Functions (May include, but are not limited to, the following): Plans, designs, recommends, installs, upgrades, and supports application systems, interfaces, queries, database, scripting activities, and business intelligence/reporting solutions to achieve optimum performance in accordance with the IT Service Level Agreement (SLA). Completes service requests in a timely manner and provides support to end users; guides and assists others in completing service requests. Troubleshoots, upgrades, or configures application, database or reporting systems to determine cause(s) or failure and resolves problems, to include cybersecurity issues. Designs, documents, develops, codes, tests, and debugs applications and interfaces. Analyzes, validates, and documents business processes and system requirements using standard Business Analysis tools and methodologies for the development or procurement of software systems. Designs, documents and develops extract, transform, load (ETL) processes to ensure accessibility of data from business systems for reports or use by other systems. Ensures systems and applications, including the City's Internet and Intranet, are patched and kept current on all security patches and upgrades. Conducts design sessions and develops design documents. Evaluates and monitors cost acquisition of applications, scripting, and reporting tools related items to obtain the best results, meet budget guidelines, and ensure system compatibility. Assists in the development and execution of preventive maintenance programs identifying weaknesses of current systems to determine critical application, reporting or system issues, including cybersecurity. Develops technical system documentation, training materials, and provides training to users and support staff. Leads and coordinates IT, departmental and vendor resources for projects in accordance with the project plan. Prepares presentation materials for meetings; documents and follows up on actions and decisions from meetings. Assists in the development and operations of the IT Strategic Plan (ITSP). Provides input and recommendations on new technology and solicits technical specifications. Communicates clearly and concisely, both verbally and in writing. Assists in the creation of operational procedure manuals. Sets timelines and expectations for tasks within project plans. Provides guidance to team members. Acts as a liaison between the various divisions within the department along with the client departments. Provides subject-matter expertise on complex technical issues. WORKING CONDITIONS Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading reports and work related documents and using a computer. Acute hearing is required when providing phone and personal customer service. The need to lift, drag and push equipment and materials weighing up to 50 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in one of the following ways: A Technology Certificate from an accredited college or trade school in information technology, computer applications, web technologies, computer information systems, application development, database design, programming, technology project management or closely related field AND six years of experience in any two of the focus areas; OR An Associate's degree or have completed 60 semester or 90 quarter units at an accredited college or university in business information systems, computer science, information technology, software information systems or closely related field AND six years of experience in any two of the focus areas; OR A Bachelor's degree or four years of full-time post-secondary education from an accredited college or university with concentration in computer science, information technology, engineering, informatics, web science, business information systems or related field AND five years of experience in any two of the focus areas; OR At least one of Project Management Professional (PMP), Program Management Professional (PgMP); or two of Professional in Business Analysis (PMI-PBA), Agile Certified Practitioner (PMI-ACP), Certification in Capability in Business Analysis (CCBA), Oracle Certified Professional (OCP), Microsoft Certified Solutions Associate (MCSA), Capital Asset Pricing Model (CAPM), Risk Management Professional (PMI-RMP), Project Scheduling Professional (PMI-SP), SQL Certification or Certified Business Analyst Professional (CBAP) certificate AND six years of experience in any two of the focus areas. NOTE: A Master's of Science degree in Computer Science, Computer Engineering, Computer Information Systems, Public Administration, Business Administration or related field may be substituted for one year of experience. Knowledge of: Principles and practices of excellent customer service. Principles and practices of ITSM (IT Service Management) systems to include Incident/Problem Management; Request Fulfilment; Knowledgebase; Asset Management and IT Service Catalogs. Developments and trends of application and reporting solutions. Fundamentals of Business Analysis Core Concept Model (BACCM) framework defined in Business Analysis Body of Knowledge (BABOK). Advanced concepts of project management from Project Management Body of Knowledge (PMBOK) Contemporary industry practices in Business Analysis, Project Management and SaaS or Cloud-based implementations. Database design and basic administration of database platforms like SQL Server and Oracle. Object-oriented, web and mobile application programming languages and associated best practices. Principles and practices of assuring data security and cybersecurity threats Software Application Lifecycle Management, Requirements Management, Configuration Management, and software issue tracking. RDBMS programming including stored procedures and user functions Basic knowledge of Local Area Network (LAN), wireless, and Wide Area Network (WAN) technology. Principles of project management, task completion, and resource management. Microsoft Office, Microsoft Project and Microsoft Visio. Team formation and execution; how to motivate teams. Cost-benefit analyses to recommend the most effective solution. Ability to: Provide excellent customer service. Communicate effectively, orally and in writing. Gather and document requirements for function changes and new requirements, translating user defined requirements into technical specifications. Plan, design, document, install and support application systems, scripting, business intelligence reports for both enterprise and departmental needs. Effectively organize, prioritize, and follow-up on work assignments to meet established deadlines. Prepare clear and concise written reports and technical documentation. Respond promptly and effectively to requests for service, including cybersecurity incidents. Develop complex reports using business intelligence tools; convert data into information. Learn new business systems, programming languages, reporting tools, databases, and other technology tools as required to support the City's operations. Perform cost/benefit analysis for applications, reports, systems enhancement or replacement. Establish and maintain and promote positive and effective working relationships with employees, other agencies, public officials, and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities and meet deadlines. Work with vendors, ensuring the priorities of the City are met. Serve as a client liaison to identify and define project requirements, scope and objectives. Coordinate project activities, resources, and schedule with project teams. Provide guidance and direction to team members Willingness to: Provide emergency response to reduce downtime, correct errors or monitor vendor activity surrounding critical system failures, off-hours scheduled maintenance downtime or work on call on a scheduled and as needed basis. Provide services in different geographical locations throughout the City as requested by users or needed. Licenses/Certificates: Possession at time of hire and continued maintenance of a valid California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. DESIRABLE QUALIFICATIONS Previous experience working in a public agency. Experience implementing new software solutions within an organization and/or successfully leading a complex IT project. Possession and maintenance of Project Management Professional (PMP) Possession and maintenance of Capital Asset Pricing Model (CAPM) Possession and maintenance of Certification in Capability in Business Analysis (CCBA) Possession and maintenance of Certified Business Analyst Professional (CBAP) Possession and maintenance of Microsoft Certified Solutions Associate (MCSA) Possession and maintenance of Information Technology Information Library (ITIL) certification. Possession and maintenance of Program Management Professional (PgMP) certification. Certifications in current programming or scripting languages. Application and Selection Process APPLICATION PROCESS The application period closes on Monday, May 20, 2024 at 5:00 pm (postmarks or faxes are not accepted). Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at https://sunnyvale.ca.gov , and click on 'City jobs'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the oral examination process scheduled for June 3, 2024, and/or June 4, 2024. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the department tentatively scheduled for June 11, 2024 and June 12, 2024 . Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as a medical exam(s) administered by a City selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Please note: Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Sunnyvale Employees Association (SEA). The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association SEA Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 5/20/2024 5:00 PM Pacific
City of San Jose
United States, California, San Jose
The City of San José is a place where we use civic technology to help our community thrive. As one of the largest cities in the nation, the City manages a large set of services and assets. The City operates on a budget of $6.1 billion, with 7,000+ employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley. Information Technology's (IT) mission: Put powerful tools and information in the hands of people to unleash their brilliance in service to our community. IT enables that mission through business and infrastructure systems, cybersecurity, data management, analysis, productivity, collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose. We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America! You can visit the Information Technology Department website to learn more about us. NOTE - The first review of applications will be on Tuesday, May 7, 2024. Please submit your application by 11:59 p.m. (PST) on Monday, May 6, 2024, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of May 13, 2024. The City of San José is recruiting for a Finance Applications Associate IT Manager (Enterprise Principal Technology Analyst) in the Information Technology Department. This position is responsible for the management and support of the City's enterprise Finance Management System, Revenue Management/Collection System, and Finance Reporting System. This position combines managerial and leadership responsibilities along with hands-on technical expertise to deliver day-to-day system operations. Key job duties are service level management, including service level agreements (SLAs) and Incident Management, as well as delivery of smaller projects and system enhancements. The Finance Applications Associate IT Manager is also responsible for resource and performance management of the Finance Applications IT Team. This position requires leadership skills and the ability to take the initiative and lead others. We are seeking an individual who is willing to adapt to an ever-changing environment. The ideal candidate should have experience supporting an enterprise-level Finance Enterprise Resource Planning (ERP) system with solid business process knowledge and technical support experience for the General Ledger, Accounts Payable, Account Receivable, Purchasing, Asset Management, Revenue Management, and Revenue Collection modules. Duties may include but are not limited to: Providing technical leadership for the City's enterprise Finance Management System, Revenue Collection System and Reporting System. Partnering with business owners and stakeholders to identify high level business and information system requirements and recommending business process/workflow redesign where applicable. Leading and coordinating upgrade and enhancement projects for Finance's enterprise applications. Prioritizing and managing application development projects to ensure they are delivered on time, within budget, and meet customer expectations. Developing technical guidelines and governance framework to ensure best practices are followed. Assessing user needs to provide support and proactive service, including analyzing opportunities to use existing tools and workflows. Leading the day-to-day activities of advisory engagements for various projects, including process design, package implementation lifecycle support, and project reviews. Managing delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets escalated by the end users for the portfolio of applications. Developing relevant metrics, measuring and publishing the performance of the services provided for continuous improvement activities. Ensuring a high level of customer satisfaction for services and products provided. Working closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technology to support the business plans and IT strategies. Coaching, mentoring, and managing staff to implement, maintain, and support all related software, configurations, and workflows. Hands on experience with structured query language, Windows scripting, designing and developing reports using a variety of end user reporting tools, managing applications on Windows environments. Please note that the Finance Applications Associate IT Manager (Enterprise Principal Technology Analyst) position is currently on a hybrid telework schedule - working remotely and onsite is subject to change. Salary Information: The final candidate's qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Enterprise Principal Technology Analyst (EPTA) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. Salary Range (including the 5% NPWI): $149,975.28 - $182,626.08 The EPTA classification is represented by the City Association of Management Personnel (CAMP) bargaining unit. (These qualifications are typically required. An equivalent combination of education and experience sufficient to satisfactorily perform the duties of the job may be substituted.) Education and Experience A Bachelor's Degree from an accredited college or university in a relevant field AND five (5) years of increasingly responsible professional/ level experience in computer applications, systems, networks, or telecommunications work, of which at least two (2) years include responsibility in the development, implementation, and maintenance of electronic business systems/solutions, or application development and/or support. Acceptable Substitution Additional years of increasingly responsible directly related work experience may be substituted for education on a year-for-year basis up to two (2) years. Completion of a Master's Degree in a relevant field from an accredited college or university may be substituted for one year of the required two (2) years of experience in the development, implementation, and maintenance of electronic business systems/solutions, or application development and/or support. The ideal candidates will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices including Enterprise Architecture, technical project management, application lifecycle management, and applicable industry applications/systems platform tools; and, breadth of expertise to manage major technology services, programs, and products across multiple departmental technology environments and ensure cross coordination between departments, including adherence with Citywide and departmental procedures/policies and federal and state rules and regulations. Analytical Thinking - Approaches a problem or situation by using a logical, systematic, sequential approach. Project Management - Ensures support for projects and implements agency goals and strategic
objectives. Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness. Selection Process: The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions . You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. If you have questions about the duties of these positions, the selection, or hiring processes, please contact Felipa Perez at Felipa.perez@sanjoseca.gov.
Apr 17, 2024
Full Time
The City of San José is a place where we use civic technology to help our community thrive. As one of the largest cities in the nation, the City manages a large set of services and assets. The City operates on a budget of $6.1 billion, with 7,000+ employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley. Information Technology's (IT) mission: Put powerful tools and information in the hands of people to unleash their brilliance in service to our community. IT enables that mission through business and infrastructure systems, cybersecurity, data management, analysis, productivity, collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose. We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America! You can visit the Information Technology Department website to learn more about us. NOTE - The first review of applications will be on Tuesday, May 7, 2024. Please submit your application by 11:59 p.m. (PST) on Monday, May 6, 2024, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of May 13, 2024. The City of San José is recruiting for a Finance Applications Associate IT Manager (Enterprise Principal Technology Analyst) in the Information Technology Department. This position is responsible for the management and support of the City's enterprise Finance Management System, Revenue Management/Collection System, and Finance Reporting System. This position combines managerial and leadership responsibilities along with hands-on technical expertise to deliver day-to-day system operations. Key job duties are service level management, including service level agreements (SLAs) and Incident Management, as well as delivery of smaller projects and system enhancements. The Finance Applications Associate IT Manager is also responsible for resource and performance management of the Finance Applications IT Team. This position requires leadership skills and the ability to take the initiative and lead others. We are seeking an individual who is willing to adapt to an ever-changing environment. The ideal candidate should have experience supporting an enterprise-level Finance Enterprise Resource Planning (ERP) system with solid business process knowledge and technical support experience for the General Ledger, Accounts Payable, Account Receivable, Purchasing, Asset Management, Revenue Management, and Revenue Collection modules. Duties may include but are not limited to: Providing technical leadership for the City's enterprise Finance Management System, Revenue Collection System and Reporting System. Partnering with business owners and stakeholders to identify high level business and information system requirements and recommending business process/workflow redesign where applicable. Leading and coordinating upgrade and enhancement projects for Finance's enterprise applications. Prioritizing and managing application development projects to ensure they are delivered on time, within budget, and meet customer expectations. Developing technical guidelines and governance framework to ensure best practices are followed. Assessing user needs to provide support and proactive service, including analyzing opportunities to use existing tools and workflows. Leading the day-to-day activities of advisory engagements for various projects, including process design, package implementation lifecycle support, and project reviews. Managing delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets escalated by the end users for the portfolio of applications. Developing relevant metrics, measuring and publishing the performance of the services provided for continuous improvement activities. Ensuring a high level of customer satisfaction for services and products provided. Working closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technology to support the business plans and IT strategies. Coaching, mentoring, and managing staff to implement, maintain, and support all related software, configurations, and workflows. Hands on experience with structured query language, Windows scripting, designing and developing reports using a variety of end user reporting tools, managing applications on Windows environments. Please note that the Finance Applications Associate IT Manager (Enterprise Principal Technology Analyst) position is currently on a hybrid telework schedule - working remotely and onsite is subject to change. Salary Information: The final candidate's qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Enterprise Principal Technology Analyst (EPTA) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. Salary Range (including the 5% NPWI): $149,975.28 - $182,626.08 The EPTA classification is represented by the City Association of Management Personnel (CAMP) bargaining unit. (These qualifications are typically required. An equivalent combination of education and experience sufficient to satisfactorily perform the duties of the job may be substituted.) Education and Experience A Bachelor's Degree from an accredited college or university in a relevant field AND five (5) years of increasingly responsible professional/ level experience in computer applications, systems, networks, or telecommunications work, of which at least two (2) years include responsibility in the development, implementation, and maintenance of electronic business systems/solutions, or application development and/or support. Acceptable Substitution Additional years of increasingly responsible directly related work experience may be substituted for education on a year-for-year basis up to two (2) years. Completion of a Master's Degree in a relevant field from an accredited college or university may be substituted for one year of the required two (2) years of experience in the development, implementation, and maintenance of electronic business systems/solutions, or application development and/or support. The ideal candidates will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices including Enterprise Architecture, technical project management, application lifecycle management, and applicable industry applications/systems platform tools; and, breadth of expertise to manage major technology services, programs, and products across multiple departmental technology environments and ensure cross coordination between departments, including adherence with Citywide and departmental procedures/policies and federal and state rules and regulations. Analytical Thinking - Approaches a problem or situation by using a logical, systematic, sequential approach. Project Management - Ensures support for projects and implements agency goals and strategic
objectives. Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness. Selection Process: The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions . You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. If you have questions about the duties of these positions, the selection, or hiring processes, please contact Felipa Perez at Felipa.perez@sanjoseca.gov.
Sacramento County, CA
Sacramento, California, United States
The Position Come join one of Forbes Magazine's Best Employers! There is an additional 3.35% Management Differential which is added to the posted salary for this class. This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 4/18/2024, 5/2/2024 (Final) Under general direction, directs, manages, supervises, and coordinates the activities and operations of assigned unit, including performing and directing a wide variety of the most complex program management, project management, project planning and policy, legislative and regulatory analysis and advocacy work related to environmental issues and other topics that may impact the Sanitation District; and coordinates assigned activities with other divisions, departments, outside agencies, and the general public. For more information, view the Environmental Legislative & Regulatory Affairs Manager Recruitment Brochure Examples of Knowledge and Abilities Knowledge Of : Principles and practices of management and organizational theory, including planning, organizational design, business finance, business development, project management, and organizational effectiveness Principles and practices of supervision, discipline, leadership, mentoring, and training Applicable federal, state, and local laws, codes, and regulations Operational characteristics, services, and activities of assigned programs and functions Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment English usage, spelling, grammar, and punctuation Principles of environmental ecology Principles of environmental compliance assurance Effects of waste material on water quality and land quality and the interactions of waste with the environment Principles and practices of scientific and technical problem solving Principles and methods of program development, project management, and program/project analysis and evaluation Team dynamics and team building Principles and practices of facilitation, negotiation, and mediation Principles and practices of contract preparation, negotiation, and administration Mathematical compilation and analysis Ability To : Select, supervise, train, and evaluate staff Plan, coordinate, assign, and review the work of subordinate staff Investigate and resolve disciplinary issues Work independently, prioritize work, coordinate activities, and meet critical deadlines Develop, monitor, and interpret budgets and other financial documents Plan, manage, and complete complex work assignments Develop and maintain cooperative, effective working relationships with others Communicate clearly and concisely, both verbally and in writing Interpret and apply applicable federal, state, and local laws, codes, and regulations Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met Influence and persuade others to take a desired action and/or direction Interpret and summarize a variety of data and information Exercise discretion and maintain confidentiality of information Plan, organize, manage, and participate in complex or sensitive work projects and issues Analyze complex technical, policy, and management issues, and recommend alternative solutions Interpret technical and scientific research work and make a detailed analysis Communicate, verbally and in writing, scientific and technical terminology in general terms understandable to the general public Establish, monitor, and control projects and schedules to meet goals and objectives Manage, direct, and organize the collection of environmental data and information, and make effective decisions and recommend appropriate solutions Recognize problems, analyze and evaluate complex environmental data; develop recommendations or solutions and take appropriate action Review, analyze, and interpret the impact of proposed and adopted legislation and regulations and recommend effective courses of action Manage the development and presentation of scientific studies and reports Locate, research, interpret, and apply environmental laws and regulations Analyze complex environmental compliance problems, make statistical inferences from complex data, and develop recommendations or solutions Interpret a wide scope of complex and difficult studies, reports, and projects related to environmental compliance, monitoring, regulation, and research Respond effectively and tactfully to hostility, confusion, or concerns expressed by others Effectively represent the department in contacts and relationships with the public, local business community, and other government agencies Employment Qualifications Minimum Qualifications : Six years of paid full-time experience performing project management, program management, advocacy, or legislative and regulatory research and analysis for environmental issues. Two years of this experience must have been in a supervisory role. AND Bachelor’s Degree, or higher, from an accredited college or university in Physical Science, Natural Science, Environmental Science, Civil Engineering, Environmental Engineering, Project Management, or other field closely related to the intent of the class. Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. GENERAL QUALIFICATIONS Criminal History and Background Checks : The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate’s ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Physical Requirements : Positions in this class require the incumbent(s) to be able to: Sit for extended periods, frequently stand and walk. Have manual dexterity and eye-hand coordination, to be able to use a variety of office equipment such as computers, telephones, calculators, copiers, and drafting equipment. Have corrected vision in order to review reports and technical documents and perform other essential functions of the job. Occasionally walk on uneven terrain at construction sites, etc. Individuals who do not meet this (these) requirement(s) due to disability will be reviewed on a case-by-case basis. Probationary Period : The probationary period for this classification is Six (6) months . Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Applicants requesting reasonable accommodations during employment examinations: For more information, please review the Job Applicant Exam Reasonable Accommodation Information and submit an Employment Exam Reasonable Accommodation Online Request Form . EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 5/2/2024 5:00 PM Pacific
Apr 05, 2024
The Position Come join one of Forbes Magazine's Best Employers! There is an additional 3.35% Management Differential which is added to the posted salary for this class. This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 4/18/2024, 5/2/2024 (Final) Under general direction, directs, manages, supervises, and coordinates the activities and operations of assigned unit, including performing and directing a wide variety of the most complex program management, project management, project planning and policy, legislative and regulatory analysis and advocacy work related to environmental issues and other topics that may impact the Sanitation District; and coordinates assigned activities with other divisions, departments, outside agencies, and the general public. For more information, view the Environmental Legislative & Regulatory Affairs Manager Recruitment Brochure Examples of Knowledge and Abilities Knowledge Of : Principles and practices of management and organizational theory, including planning, organizational design, business finance, business development, project management, and organizational effectiveness Principles and practices of supervision, discipline, leadership, mentoring, and training Applicable federal, state, and local laws, codes, and regulations Operational characteristics, services, and activities of assigned programs and functions Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment English usage, spelling, grammar, and punctuation Principles of environmental ecology Principles of environmental compliance assurance Effects of waste material on water quality and land quality and the interactions of waste with the environment Principles and practices of scientific and technical problem solving Principles and methods of program development, project management, and program/project analysis and evaluation Team dynamics and team building Principles and practices of facilitation, negotiation, and mediation Principles and practices of contract preparation, negotiation, and administration Mathematical compilation and analysis Ability To : Select, supervise, train, and evaluate staff Plan, coordinate, assign, and review the work of subordinate staff Investigate and resolve disciplinary issues Work independently, prioritize work, coordinate activities, and meet critical deadlines Develop, monitor, and interpret budgets and other financial documents Plan, manage, and complete complex work assignments Develop and maintain cooperative, effective working relationships with others Communicate clearly and concisely, both verbally and in writing Interpret and apply applicable federal, state, and local laws, codes, and regulations Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met Influence and persuade others to take a desired action and/or direction Interpret and summarize a variety of data and information Exercise discretion and maintain confidentiality of information Plan, organize, manage, and participate in complex or sensitive work projects and issues Analyze complex technical, policy, and management issues, and recommend alternative solutions Interpret technical and scientific research work and make a detailed analysis Communicate, verbally and in writing, scientific and technical terminology in general terms understandable to the general public Establish, monitor, and control projects and schedules to meet goals and objectives Manage, direct, and organize the collection of environmental data and information, and make effective decisions and recommend appropriate solutions Recognize problems, analyze and evaluate complex environmental data; develop recommendations or solutions and take appropriate action Review, analyze, and interpret the impact of proposed and adopted legislation and regulations and recommend effective courses of action Manage the development and presentation of scientific studies and reports Locate, research, interpret, and apply environmental laws and regulations Analyze complex environmental compliance problems, make statistical inferences from complex data, and develop recommendations or solutions Interpret a wide scope of complex and difficult studies, reports, and projects related to environmental compliance, monitoring, regulation, and research Respond effectively and tactfully to hostility, confusion, or concerns expressed by others Effectively represent the department in contacts and relationships with the public, local business community, and other government agencies Employment Qualifications Minimum Qualifications : Six years of paid full-time experience performing project management, program management, advocacy, or legislative and regulatory research and analysis for environmental issues. Two years of this experience must have been in a supervisory role. AND Bachelor’s Degree, or higher, from an accredited college or university in Physical Science, Natural Science, Environmental Science, Civil Engineering, Environmental Engineering, Project Management, or other field closely related to the intent of the class. Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. GENERAL QUALIFICATIONS Criminal History and Background Checks : The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate’s ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Physical Requirements : Positions in this class require the incumbent(s) to be able to: Sit for extended periods, frequently stand and walk. Have manual dexterity and eye-hand coordination, to be able to use a variety of office equipment such as computers, telephones, calculators, copiers, and drafting equipment. Have corrected vision in order to review reports and technical documents and perform other essential functions of the job. Occasionally walk on uneven terrain at construction sites, etc. Individuals who do not meet this (these) requirement(s) due to disability will be reviewed on a case-by-case basis. Probationary Period : The probationary period for this classification is Six (6) months . Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Applicants requesting reasonable accommodations during employment examinations: For more information, please review the Job Applicant Exam Reasonable Accommodation Information and submit an Employment Exam Reasonable Accommodation Online Request Form . EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 5/2/2024 5:00 PM Pacific
City of San Jose
United States, California, San Jose
The City of San José is a place where we use civic technology to help our community thrive. As the 10th largest city in the nation, the City manages a large set of services and assets. The City operates on a budget of $5 billion, with 7,000 employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley. Information Technology's (IT) mission: Put powerful tools and information in the hands of people to unleash their brilliance in service to our community. IT enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, productivity and collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose. We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America! You can visit the Information Technology Department website to learn more about us. NOTE - The first review of applications will be on Monday, April 22, 2024. Please submit your application by 11:59 p.m. (PST) on Friday, April 19, 2024, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of April 29, 2024. The City of San José is recruiting for an Infrastructure and Operations Support Manager, Emergency Operations Center in the Information Technology Department. As a technical manager, this position will be responsible for overseeing infrastructure service and day-to-day operations for the City's Emergency Operation Center (EOC). The Infrastructure and Operations Support Manager, Emergency Operations Center supports the essential technologies needed to operate the City's EOC in disasters, including the core network infrastructure, computing servers, storage, enterprise applications, collaboration tools, Mobile Device Management (MDM), and Motorola Computer Dispatch workstations. The EOC technologies include a multi-layer redundant/backup network connectivity with a localized data center, servers, and storage. This allows the EOC's technology services available during large-scale emergency events. This position requires strong technical hands-on experience and leadership skills as well as the ability to take initiative and direct others. We are seeking an individual with a willingness to adapt to an ever-changing business as well as an ever-changing technical environment. The ideal candidate must be able to take full ownership of managing and delegating the services of IT infrastructure, business collaboration tools, and City applications to support the EOC and lead projects to completion. Infrastructure operations include identity management, private and public cloud infrastructure, server virtualization, system management, and monitoring, client and server Windows Operating Systems and client applications, etc. Business collaboration tools include Microsoft Office 365 Productivity Suite, Microsoft Teams, SharePoint, related Office 365 Suite offerings, Zoom, etc. City applications include GIS, desktop applications, etc. This position demands a proven ability to resolve complex technical issues with limited resources. A strong leadership mindset, the ability to collaborate well with teams, and a strong civil servant mentality are essential to this position. The Infrastructure and Operations Support Manager for the Emergency Operations Center is a member of the IT Department with a mission to support the EOC. The work plan defines the business requirements with priorities set by the Office of Emergency Management. As a member of the EOC response team, the Infrastructure and Operations Support Manager, Emergency Operations Center will need to be available onsite to support the emergency event. Work hours during an emergency event could be after the City's business hours or on the weekend. Duties may include but are not limited to: Providing technical leadership for the City's enterprise infrastructure which includes: network, servers, hyperconverged infrastructure, desktops and mobile devices, Active Directory, VPN, Federation Service, Public/Private Cloud support, enterprise storage, system management and monitoring, enterprise system backups and restore, as well as Disaster Recovery of EOC IT services. Leading advanced troubleshooting and triage responsibilities for infrastructure issues to ensure service availability to meet service level expectations. Validating and managing system configuration changes to ensure successful system upgrades and configuration changes to the production environment. Developing technical guidelines and governance framework to ensure best practices and security. Triaging, leading, and resolving advanced infrastructure issues and service outages. Leading project implementation to completion. Coordinating communication and IT service needs with Public Safety and departments. Managing asset life cycle, including tracking, replacement, and surplus of equipment. Managing infrastructure maintenance and support contracts. Providing technical leadership and IT training to EOC staff and City employees Please note that the Infrastructure and Operations Support Manager, Emergency Operation Center position is currently eligible for a hybrid telework schedule. The schedule for working remotely and onsite is subject to change. Salary Information: The final candidate's qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Enterprise Supervising Technology Analyst (ESTA) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. Salary Range (including the 5% NPWI): $136,237.92 - $ 166,005.84 The ESTA classification is represented by the City Association of Management Personnel (CAMP) bargaining unit. Education and Experience: A Bachelor's Degree from an accredited college or university in a relevant field, AND four (4) years of progressively responsible professional/journey level experience, of which at least two (2) years of experience include lead technical work in development, implementation and maintenance of electronic business systems/solutions, or application development and/or support. Acceptable Substitution: Additional years of increasingly responsible directly related work experience may be substituted for education on a year-for-year basis up to two (2) years. Completion of a Master's Degree in a relevant field from an accredited college or university may be substituted for one (1) year of the required two (2) years of experience which include lead technical work in development, implementation and maintenance of electronic business systems/solutions or application development and/or support. Required Licensing (such as driver's license, certifications, etc.): Possession of a valid State of California driver's license may be required. Certification as a Microsoft Certified Systems Engineer (MCSE) or equivalent certification from a professional organization acceptable to the City of San Jose may be required. Passing a San Jose Police Department background check and FEMA training and certification are conditions of employment. Competencies The ideal candidate will possess the following competencies, as demonstra
ted in past and current employment history. Desirable competencies for this position include: Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices including Enterprise Architecture, technical project management, application lifecycle management, and applicable industry applications/systems platform tools. Breadth of expertise to enable managing major technology services, programs, and products across multiple departmental technology environments and ensuring cross coordination between departments, including adherence with Citywide and departmental procedures/policies and federal and state rules and regulations. The ideal candidate will also possess a combination of the following knowledge and experience: Strong technical hands-on experience in designing, managing, and troubleshooting current technologies such as: Network (Ruckus) L2/L3 switches; Hyperconverged Infrastructure (Nutanix); Private Virtual Infrastructure and NSX (VMWare); Azure Public Cloud Infrastructure; Configuration Management (SCCM); Identity Management (Active Directory, Federation Services, Azure Active Directory); Windows OS (Desktop Windows 10 and 11, Server OS 2016 and above); Enterprise Backup and Restore, Disaster Recovery; Microsoft Office 365 Productivity Suite and Collaboration Tools; Mobile Device Management (Microsoft Intune, VMware Workspace One); and/or Powershell scripting Experience in leading Incident Response and Change Management. Experience creating and updating technical documentation. Understand infrastructure operations, security best practices, and Disaster and Recovery. Ability to train end users on the use of computers and related applications Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions. Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach. Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Project Management - Ensures support for projects and implements agency goals and strategic objectives. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts. Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions . You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical and/or writing exercise. If you have questions about the duties of these positions, the selection, or the hiring processes, please contact Tram Nguyen at tramt.nguyen@sanjoseca.gov .
Apr 05, 2024
Full Time
The City of San José is a place where we use civic technology to help our community thrive. As the 10th largest city in the nation, the City manages a large set of services and assets. The City operates on a budget of $5 billion, with 7,000 employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley. Information Technology's (IT) mission: Put powerful tools and information in the hands of people to unleash their brilliance in service to our community. IT enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, productivity and collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose. We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America! You can visit the Information Technology Department website to learn more about us. NOTE - The first review of applications will be on Monday, April 22, 2024. Please submit your application by 11:59 p.m. (PST) on Friday, April 19, 2024, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of April 29, 2024. The City of San José is recruiting for an Infrastructure and Operations Support Manager, Emergency Operations Center in the Information Technology Department. As a technical manager, this position will be responsible for overseeing infrastructure service and day-to-day operations for the City's Emergency Operation Center (EOC). The Infrastructure and Operations Support Manager, Emergency Operations Center supports the essential technologies needed to operate the City's EOC in disasters, including the core network infrastructure, computing servers, storage, enterprise applications, collaboration tools, Mobile Device Management (MDM), and Motorola Computer Dispatch workstations. The EOC technologies include a multi-layer redundant/backup network connectivity with a localized data center, servers, and storage. This allows the EOC's technology services available during large-scale emergency events. This position requires strong technical hands-on experience and leadership skills as well as the ability to take initiative and direct others. We are seeking an individual with a willingness to adapt to an ever-changing business as well as an ever-changing technical environment. The ideal candidate must be able to take full ownership of managing and delegating the services of IT infrastructure, business collaboration tools, and City applications to support the EOC and lead projects to completion. Infrastructure operations include identity management, private and public cloud infrastructure, server virtualization, system management, and monitoring, client and server Windows Operating Systems and client applications, etc. Business collaboration tools include Microsoft Office 365 Productivity Suite, Microsoft Teams, SharePoint, related Office 365 Suite offerings, Zoom, etc. City applications include GIS, desktop applications, etc. This position demands a proven ability to resolve complex technical issues with limited resources. A strong leadership mindset, the ability to collaborate well with teams, and a strong civil servant mentality are essential to this position. The Infrastructure and Operations Support Manager for the Emergency Operations Center is a member of the IT Department with a mission to support the EOC. The work plan defines the business requirements with priorities set by the Office of Emergency Management. As a member of the EOC response team, the Infrastructure and Operations Support Manager, Emergency Operations Center will need to be available onsite to support the emergency event. Work hours during an emergency event could be after the City's business hours or on the weekend. Duties may include but are not limited to: Providing technical leadership for the City's enterprise infrastructure which includes: network, servers, hyperconverged infrastructure, desktops and mobile devices, Active Directory, VPN, Federation Service, Public/Private Cloud support, enterprise storage, system management and monitoring, enterprise system backups and restore, as well as Disaster Recovery of EOC IT services. Leading advanced troubleshooting and triage responsibilities for infrastructure issues to ensure service availability to meet service level expectations. Validating and managing system configuration changes to ensure successful system upgrades and configuration changes to the production environment. Developing technical guidelines and governance framework to ensure best practices and security. Triaging, leading, and resolving advanced infrastructure issues and service outages. Leading project implementation to completion. Coordinating communication and IT service needs with Public Safety and departments. Managing asset life cycle, including tracking, replacement, and surplus of equipment. Managing infrastructure maintenance and support contracts. Providing technical leadership and IT training to EOC staff and City employees Please note that the Infrastructure and Operations Support Manager, Emergency Operation Center position is currently eligible for a hybrid telework schedule. The schedule for working remotely and onsite is subject to change. Salary Information: The final candidate's qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Enterprise Supervising Technology Analyst (ESTA) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. Salary Range (including the 5% NPWI): $136,237.92 - $ 166,005.84 The ESTA classification is represented by the City Association of Management Personnel (CAMP) bargaining unit. Education and Experience: A Bachelor's Degree from an accredited college or university in a relevant field, AND four (4) years of progressively responsible professional/journey level experience, of which at least two (2) years of experience include lead technical work in development, implementation and maintenance of electronic business systems/solutions, or application development and/or support. Acceptable Substitution: Additional years of increasingly responsible directly related work experience may be substituted for education on a year-for-year basis up to two (2) years. Completion of a Master's Degree in a relevant field from an accredited college or university may be substituted for one (1) year of the required two (2) years of experience which include lead technical work in development, implementation and maintenance of electronic business systems/solutions or application development and/or support. Required Licensing (such as driver's license, certifications, etc.): Possession of a valid State of California driver's license may be required. Certification as a Microsoft Certified Systems Engineer (MCSE) or equivalent certification from a professional organization acceptable to the City of San Jose may be required. Passing a San Jose Police Department background check and FEMA training and certification are conditions of employment. Competencies The ideal candidate will possess the following competencies, as demonstra
ted in past and current employment history. Desirable competencies for this position include: Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices including Enterprise Architecture, technical project management, application lifecycle management, and applicable industry applications/systems platform tools. Breadth of expertise to enable managing major technology services, programs, and products across multiple departmental technology environments and ensuring cross coordination between departments, including adherence with Citywide and departmental procedures/policies and federal and state rules and regulations. The ideal candidate will also possess a combination of the following knowledge and experience: Strong technical hands-on experience in designing, managing, and troubleshooting current technologies such as: Network (Ruckus) L2/L3 switches; Hyperconverged Infrastructure (Nutanix); Private Virtual Infrastructure and NSX (VMWare); Azure Public Cloud Infrastructure; Configuration Management (SCCM); Identity Management (Active Directory, Federation Services, Azure Active Directory); Windows OS (Desktop Windows 10 and 11, Server OS 2016 and above); Enterprise Backup and Restore, Disaster Recovery; Microsoft Office 365 Productivity Suite and Collaboration Tools; Mobile Device Management (Microsoft Intune, VMware Workspace One); and/or Powershell scripting Experience in leading Incident Response and Change Management. Experience creating and updating technical documentation. Understand infrastructure operations, security best practices, and Disaster and Recovery. Ability to train end users on the use of computers and related applications Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions. Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach. Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Project Management - Ensures support for projects and implements agency goals and strategic objectives. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts. Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions . You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical and/or writing exercise. If you have questions about the duties of these positions, the selection, or the hiring processes, please contact Tram Nguyen at tramt.nguyen@sanjoseca.gov .
City of Santa Clara, CA
Santa Clara, California, United States
Description The Department: SVP currently provides over 600 Megawatts of power to residential and business customers within Santa Clara, of which 40 percent of comes from carbon-free renewable resources. In addition to using green energy from large-scale wind, solar, geothermal and hydroelectric projects outside of the area, SVP employs innovative ways to locally produce electricity by operating Thermal Generation facilities utilizing Simple Cycle, Combined Cycle, and Cogeneration technologies. It is the mission of Silicon Valley Power to be a progressive, service-oriented utility, offering reliable, competitively priced services for the benefit of Santa Clara and its customers. Being competitive in the marketplace with a continuous focus on customer service, SVP can provide economic value to the City of Santa Clara and its customers while maintaining low residential rates and offering competitive rates for all customers. The Positions: Silicon Valley Power is recruiting to fill various Electric Program Manager positions in the following specialties: Capital Project Management, Contracts, Distributed Energy Resources and Storage, Environmental, Safety, and System Operations. Capital Project Management The focus and priority of this position will be to perform complex professional project management work to support the successful completion of over $300 million in near-term capital improvement program projects to support electric utility load growth. The position is assigned to the customer development and project management unit which manages, plans, and oversees the development and implementation of the capital improvement program. This position will report to the Principal Electric Utility Engineer overseeing the System Expansion Program and will work collaboratively on the management of these critical projects. The individual will perform and manage the work related to planning, design, construction, operations, and maintenance of utility projects, including receiving stations, substations, electric transmission and distribution facilities, and other electrical infrastructure. The incumbent is expected to manage consultants and directly administer public works contracts. Experience in electric utility engineering, utility asset management, GIS and work order management system is desirable. Distinguishing Characteristics/Experience: Direct knowledge in managing, planning, and overseeing the development and implementation of Capital Improvement Program(s) (CIP). Ability to provide extensive, in-depth, and specialized administrative, budgetary, financial, and compliance research, analysis, and support. Experience in management, engineering, financial, high-level administrative planning and analysis, and/or project management experience. Contracts Portfolio The focus and priority of this position will be to perform complex professional work to support the development and management of SVP’s contracts portfolio. SVP’s operation requires hundreds of unique contracts including specialized services agreements, leases, agreements with customers for substation construction, funding and deposits, public works contracts, license agreements, power purchase and resource adequacy agreements, as well as other unique agreements. The position is assigned to the Business Services Division. The incumbent will both lead staff supporting contracts functions and have direct involvement in negotiating and reviewing contracts. Experience in utility contracts is desirable. Distinguishing Characteristics/Experience: Direct knowledge and experience in contracts review, negotiating, and management for a variety of contract types. Ability to providing extensive, in-depth, and specialized administrative, budgetary, financial, and compliance research, analysis, and support Experience in managing and assigning work to administrative and clerical staff. Distributed Energy Resources , Renewable Energy and Power Purchase Contracts This position develops and implements cutting edge programs entailing distributed and renewable generation, energy storage, demand response, and microgrids. Incumbents perform professional level, individual work in project development. Duties may include supervising and participating in the conduct of studies and surveys, data interpretation, forecasting, commodity purchasing, contract negotiation, pricing/rate making, engineering studies, development of policies and procedures, evaluating regulatory and legislative initiatives, preparing, reviewing, and managing budgets and operations. Commodity purchasing and contract negotiation may include evaluation and development of strategies for electricity generation, both distributed and utility scale. Incumbents may supervise management and non-management staff and act as project team leaders and manage programs and projects. Project management responsibilities include preparing RFPs, evaluating proposals, and managing contractors and consultants. Environmental This position will ensure the City’s compliance with applicable federal, state, and local regulatory agency requirements and guidelines pertaining to Air Quality, Water, Wastewater, Storm water, and Industrial waste. This position will work with staff across multiple Divisions to develop, implement, and perform procedures and guidelines designed to ensure compliance and develop staff. They will compose, compile, track, and analyze information related to regulatory, program, and compliance oversight. This position will act as SVP’s Subject Matter Expert and provide technical and functional advisement to Management and Staff concerning Environmental Compliance. This position requires in-depth knowledge of Federal, State, and Local laws/regulations. This position also requires the ability to forecast and identify compliance issues and to develop mitigation strategies to correct issues. The position will also assist in the development of budgets, service contracts and training programs. Safety This position establishes, implements, and enforces an effective department wide safety and compliance program that prevents injury and illness. They will work to ensure that employees, both management and non-management, comply with the rules and regulations of Federal, State and Local Regulatory Agencies, and that company safety and compliance policies and procedures are consistently followed. The position will also facilitate the development and completion of the department’s compliance and controls register, controls testing and auditing, standards development and review, horizon scanning for new and changing regulatory requirements, and serving as an OSHA subject matter for the department. The position will also assist in the development of budgets, service contracts and training programs. System Operations This position will administer programs for work management, maintenance monitoring and asset management focused in all areas of Utility Operations (Metering, Substations, Transmission and Distribution). This position will also be responsible for the performance, review, and implementation of improvements to these programs. The position will develop, maintain, and improve SVP’s Outage Management System. This position will work to ensure compliance with all applicable NERC standards and seek constant improvement in SVP Work and Safety standards affecting System Operations. The position will also assist in the development of budgets, service contracts and training programs. As a member of the City's Unclassified Service, this is an "at-will" position and the incumbent serves at the discretion of the City Manager. An incumbent in this classification: demonstrates strong ethical, professional, and service-oriented leadership and interpersonal skills; sets a good example; and correctly applies the tenets of the City's Code of Ethics and values. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Typical Duties This description may not include all the duties listed below, nor do the examples cover all duties that may be performed. Under general direction, the incumbent will: • Plan, develop, implement, evaluate, and manage an assigned program or core department service area; Supervise subordinate supervisory, professional, technical, and/or clerical staff; participate in the selection, hiring, training, and coaching of staff; conduct performance evaluations; and implement disciplinary actions as required; • Research and analyze program operations to ensure effective utilization of resources and increase productivity of work, provide regular reporting measures, conduct presentations, and make recommendations to management; • Plan and implement work plans and projects for assigned area; • Oversee daily operations of assigned program area and safety ensuring that all applicable regulatory requirements are followed; • Develop and monitor resource models and/or programs in alignment with State, Federal and local regulations and policies; • Deliver and manage communications to internal and external customers; • Administer program budget, including budget preparation, forecasting, and monitoring expenses and revenue; • Plan, implement, and monitor program or service area goals and objectives in alignment with Department goals to ensure effective programming and operations; • Monitor and report on assigned area activities, including managing resources, tracking short and long-term work activities and provide recommendations to management staff to improve efficiency in assigned area; • Serve as the subject matter expert in assigned specialty and provides consultation to subordinates, vendors, and management on assigned area of expertise; • Set the standard for safety and adhere to all applicable safety and environmental standards and regulations, including City safety standards and policies; • May act as a representative of the Department in assigned program or service area; • Implement programs which may include such functions as scheduling, coordinating, and assigning staff to projects; • Oversee request for proposal processes, participate in the preparation of vendor contracts, negotiate contracts, and act as lead contract administrator for planned program objectives; • Prepare a variety of narrative and periodic reports to keep management informed of program/project status; • Implement program audit systems to ensure appropriate use of public funds; • Develop qualitative and quantitative measures to evaluate program/project financial status, customer satisfaction, contractor performance, and public relations; • Maintain current knowledge of external program trends and legislation to ensure necessary compliance; • May represent the Department and participate in regional and state efforts to meet compliance, legislative and societal goals; • Develop, implement and evaluate marketing and educational materials to present to internal and external customers; • Use City computer applications (including but not limited to Microsoft Suite) and databases to track program status and funds and use; • Prepare reports, memos, and supporting documentation; • May act as Division Manager on a temporary basis, as assigned; and • Perform other related duties as assigned. Minimum Qualifications EDUCATION AND EXPERIENCE • Education and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in Engineering, Economics, Public or Business Administration, Environmental Sciences, Finance or a closely-related field; AND • Three (3) years' experience leading, supervising, managing, and coordinating work including but not limited to, customer related programs, project management, building facilities management, or writing, developing or administering safety or environmental compliance standards; OR • Generation/Substation/Transmission and Distribution/System Operations Specialties: Three (3) years of experience in a lead, supervisory, or senior role performing work, including but not limited to a Supervisor, Engineer, Manager, Lead Technician, or Foreperson, ACCEPTABLE SUBSTITUTION • For Generation/Substation/Transmission and Distribution/System Operations Specialties: additional years of experience in a role equivalent to, but not limited to a Control Room Operator, Electric Utility Technician, Engineer, Lineworker, or working in a lead, supervisory, or senior role performing work, including but not limited to a Supervisor, Manager, Lead Technician, or Foreperson may substitute for the degree requirement on a year for year basis up to four (4) years. • For Generation/Substation/Transmission and Distribution/System Operations Specialties: Two (2) years of experience working in a role equivalent to, but not limited to a Control Room Operator, Electric Utility Technician, Engineer, or Lineworker may be substituted for one (1) year of experience as a lead, supervisor, or senior role up to six (6) years. • Two (2) years of experience in customer related programs, project management, building facilities management, or writing, developing or administering safety or environmental compliance standards may be substituted one (1) year of experience as a lead, supervisor, manager, and coordinator experience up to six (6) years. LICENSES/CERTIFICATIONS Possession of a valid Class C California driver's license is required at the time of appointment and for the duration of employment. DESIRABLE QUALIFICATIONS • An advanced degree in Engineering, Public or Business Administration, Environmental Sciences or related field is desirable. • When assigned to Systems and Project Management, a: Project Management Professional (PMP) certification from Project Management Institute (PMI) or an equivalent certification from accredited program is desirable. • When assigned to Generation/Substation/Transmission and Distribution/System Operations Specialties, experience working in a power plant, substation, transmission & distribution, or Electric System Control Center environment is desirable. • When assigned to Safety Compliance, an in depth knowledge of OSHA and CalOSHA standards is desirable. • When assigned to Environmental Compliance, an in-depth knowledge of Spill Prevention, Control and Countermeasures (SPCC), Air Permits, and Water Permits is desirable. OTHER REQUIREMENTS • Must be able to perform all of the essential functions of the job assignment. • Incumbents may be subject to initial and periodic comprehensive background checks. • May be required to work unusual hours and weekends in performance of their duties and be available on an "on call" basis. Other Requirements: Must be able to perform all of the essential functions of the job assignment. Incumbents may be subject to initial and periodic comprehensive background checks. May be required to work unusual hours and weekends in performance of their duties and be available on an "on call" basis. CONFLICT OF INTEREST Incumbents in this position are required to file a Conflict of Interest statement upon assuming office, annually and upon leaving office, in accordance with City Manager Directive 100. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to interview. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: • Local, State and Federal Laws related to environmental, safety, health, electrical system construction, maintenance, inspection, and NERC regulations pertaining Electric Utilities; • Best practice utility maintenance and project planning strategies and methods; • Cost-benefit and return on investment analysis for proposed programs • Basic understanding of Electric Utility economics, methodologies and principles; • Best practice utility compliance, maintenance and operations methods; • Electric department contract methodologies; • Project management tools and methodologies, including workload planning and budgeting; • Project and workload planning; • Preparation, negotiation, and administration of contracts and fiscal planning; • Negotiation techniques and strategies; • Principles and practices of customer service; • Research methods and statistical analysis; • Principles and practices of management, employee supervision, training, and performance evaluation; • Pertinent State, Federal, and Local laws and regulations for assigned specialty area; • Problem solving and conflict resolution practices and techniques; and • Office safety practices, procedures and standards. Ability to: • Develop, implement, and monitor programs and projects; • Effectively problem solve with various teams and management to improve and streamline processes; • Supervise staff in compliance with applicable Memorandum of Understandings • Analyze situations, identify problems, and exercise sound independent judgment within established guidelines; • Identify, research and gather relevant information from a variety of sources; • Collect and analyze data and prepare a variety of statistical and narrative reports; • Operate standard office equipment and learn City databases and software programs; • Develop and maintain electronic databases; • Effectively develop, negotiate, and monitor contracts; • Interpret and apply laws and regulations, policies and procedures; • Communicate clearly and effectively both orally and in writing and carry out oral and written instructions; • Prepare and present clear, concise and complex written and oral reports and presentations; • Develop and conduct effective public relations programs on assigned specialty; • Speak effectively before large groups of people; • Establish and maintain tactful, courteous and effective working relationships with those contacted in the course of work including the general public; • Work independently with minimal supervision; • Work effectively as a member of the department to achieve common goals and be able to deliver excellent customer service to both internal and external City clients; • Work effectively in time-sensitive situations and meet deadlines; • Coordinate multiple projects and complex tasks simultaneously; • Develop creative and practical solutions to complex and difficult problems; and • Bend, stoop, reach, carry, climb, and lift as necessary to perform assigned duties. Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . Applications will be reviewed on a weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. A first review of applications will be on September 18, 2023. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . City of Santa Clara Benefit Summary Overview for Bargaining Unit #9 Miscellaneous Unclassified Management This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #9 employees in 2024. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula -employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $10,397.40(Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to $2042.82/month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis Coverage is effective as early asthe first day of the monthafter date of hire If an employee enrolls in a plan with a premium that is less than $946.86/month, they will be paid the difference in cash Employees hired on or after 1/1/2023who opt-out of City-offered health insurance and provide annual attestation and acceptableproof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Vision Insurance: Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee’s VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance: City pays for $50,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information Long Term Disability (LTD) Insurance: Benefit is 60% of basic wage up to $13,333; max $8,000/month City paid benefit. City pays $.207/$100 of insured earnings 60 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3,200per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $315per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 -4 years of service: 10 days (80 hours)/year For 5 -9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum accrual is 480 hours Once per year, employees can elect to convert up to 80 hours of accrued vacation to cash to be paid out in up to two cash-outs the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 32 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Management Leave: 120 hours of management leave credited to employees each January 1st New employees hired between January 1st and June 30th receive 120 hours of management leave their first year New employees hired between July 1st and December 31st receive 60 hours of management leave their first year Unused management leave may be carried over from one calendar year to the next; however, an employee may never have more than 240 hours (calendar years 2021 through 2024) of “banked” management leave Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year) Mobile Communication Device Allowance: $80/month in lieu of carrying a City-issued cell phone Auto Allowance (an alternative to mileage reimbursement or use of a City vehicle): Department Heads receive $320/month (up to $520, with City Manager approval). Assistant Department Heads and Division Managers can receive $200/month (Up to $500 with City Manager approval) Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to$416/month in 2024(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $249/month in 2024(amount adjusted annually) Alternate Work Schedule: An employee shall be eligible to work a 9/80 alternate work schedule according to the conditions, criteria, and requirements set forth in City Manager's Directive 71. Requests to work a 9/80 schedule shall be made through or by the Department Head to the City Manager. The City Manager must approve the schedule and the City Manager or Department Head (for employees other than Department Heads) may terminate the schedule at anytime. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Description The Department: SVP currently provides over 600 Megawatts of power to residential and business customers within Santa Clara, of which 40 percent of comes from carbon-free renewable resources. In addition to using green energy from large-scale wind, solar, geothermal and hydroelectric projects outside of the area, SVP employs innovative ways to locally produce electricity by operating Thermal Generation facilities utilizing Simple Cycle, Combined Cycle, and Cogeneration technologies. It is the mission of Silicon Valley Power to be a progressive, service-oriented utility, offering reliable, competitively priced services for the benefit of Santa Clara and its customers. Being competitive in the marketplace with a continuous focus on customer service, SVP can provide economic value to the City of Santa Clara and its customers while maintaining low residential rates and offering competitive rates for all customers. The Positions: Silicon Valley Power is recruiting to fill various Electric Program Manager positions in the following specialties: Capital Project Management, Contracts, Distributed Energy Resources and Storage, Environmental, Safety, and System Operations. Capital Project Management The focus and priority of this position will be to perform complex professional project management work to support the successful completion of over $300 million in near-term capital improvement program projects to support electric utility load growth. The position is assigned to the customer development and project management unit which manages, plans, and oversees the development and implementation of the capital improvement program. This position will report to the Principal Electric Utility Engineer overseeing the System Expansion Program and will work collaboratively on the management of these critical projects. The individual will perform and manage the work related to planning, design, construction, operations, and maintenance of utility projects, including receiving stations, substations, electric transmission and distribution facilities, and other electrical infrastructure. The incumbent is expected to manage consultants and directly administer public works contracts. Experience in electric utility engineering, utility asset management, GIS and work order management system is desirable. Distinguishing Characteristics/Experience: Direct knowledge in managing, planning, and overseeing the development and implementation of Capital Improvement Program(s) (CIP). Ability to provide extensive, in-depth, and specialized administrative, budgetary, financial, and compliance research, analysis, and support. Experience in management, engineering, financial, high-level administrative planning and analysis, and/or project management experience. Contracts Portfolio The focus and priority of this position will be to perform complex professional work to support the development and management of SVP’s contracts portfolio. SVP’s operation requires hundreds of unique contracts including specialized services agreements, leases, agreements with customers for substation construction, funding and deposits, public works contracts, license agreements, power purchase and resource adequacy agreements, as well as other unique agreements. The position is assigned to the Business Services Division. The incumbent will both lead staff supporting contracts functions and have direct involvement in negotiating and reviewing contracts. Experience in utility contracts is desirable. Distinguishing Characteristics/Experience: Direct knowledge and experience in contracts review, negotiating, and management for a variety of contract types. Ability to providing extensive, in-depth, and specialized administrative, budgetary, financial, and compliance research, analysis, and support Experience in managing and assigning work to administrative and clerical staff. Distributed Energy Resources , Renewable Energy and Power Purchase Contracts This position develops and implements cutting edge programs entailing distributed and renewable generation, energy storage, demand response, and microgrids. Incumbents perform professional level, individual work in project development. Duties may include supervising and participating in the conduct of studies and surveys, data interpretation, forecasting, commodity purchasing, contract negotiation, pricing/rate making, engineering studies, development of policies and procedures, evaluating regulatory and legislative initiatives, preparing, reviewing, and managing budgets and operations. Commodity purchasing and contract negotiation may include evaluation and development of strategies for electricity generation, both distributed and utility scale. Incumbents may supervise management and non-management staff and act as project team leaders and manage programs and projects. Project management responsibilities include preparing RFPs, evaluating proposals, and managing contractors and consultants. Environmental This position will ensure the City’s compliance with applicable federal, state, and local regulatory agency requirements and guidelines pertaining to Air Quality, Water, Wastewater, Storm water, and Industrial waste. This position will work with staff across multiple Divisions to develop, implement, and perform procedures and guidelines designed to ensure compliance and develop staff. They will compose, compile, track, and analyze information related to regulatory, program, and compliance oversight. This position will act as SVP’s Subject Matter Expert and provide technical and functional advisement to Management and Staff concerning Environmental Compliance. This position requires in-depth knowledge of Federal, State, and Local laws/regulations. This position also requires the ability to forecast and identify compliance issues and to develop mitigation strategies to correct issues. The position will also assist in the development of budgets, service contracts and training programs. Safety This position establishes, implements, and enforces an effective department wide safety and compliance program that prevents injury and illness. They will work to ensure that employees, both management and non-management, comply with the rules and regulations of Federal, State and Local Regulatory Agencies, and that company safety and compliance policies and procedures are consistently followed. The position will also facilitate the development and completion of the department’s compliance and controls register, controls testing and auditing, standards development and review, horizon scanning for new and changing regulatory requirements, and serving as an OSHA subject matter for the department. The position will also assist in the development of budgets, service contracts and training programs. System Operations This position will administer programs for work management, maintenance monitoring and asset management focused in all areas of Utility Operations (Metering, Substations, Transmission and Distribution). This position will also be responsible for the performance, review, and implementation of improvements to these programs. The position will develop, maintain, and improve SVP’s Outage Management System. This position will work to ensure compliance with all applicable NERC standards and seek constant improvement in SVP Work and Safety standards affecting System Operations. The position will also assist in the development of budgets, service contracts and training programs. As a member of the City's Unclassified Service, this is an "at-will" position and the incumbent serves at the discretion of the City Manager. An incumbent in this classification: demonstrates strong ethical, professional, and service-oriented leadership and interpersonal skills; sets a good example; and correctly applies the tenets of the City's Code of Ethics and values. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Typical Duties This description may not include all the duties listed below, nor do the examples cover all duties that may be performed. Under general direction, the incumbent will: • Plan, develop, implement, evaluate, and manage an assigned program or core department service area; Supervise subordinate supervisory, professional, technical, and/or clerical staff; participate in the selection, hiring, training, and coaching of staff; conduct performance evaluations; and implement disciplinary actions as required; • Research and analyze program operations to ensure effective utilization of resources and increase productivity of work, provide regular reporting measures, conduct presentations, and make recommendations to management; • Plan and implement work plans and projects for assigned area; • Oversee daily operations of assigned program area and safety ensuring that all applicable regulatory requirements are followed; • Develop and monitor resource models and/or programs in alignment with State, Federal and local regulations and policies; • Deliver and manage communications to internal and external customers; • Administer program budget, including budget preparation, forecasting, and monitoring expenses and revenue; • Plan, implement, and monitor program or service area goals and objectives in alignment with Department goals to ensure effective programming and operations; • Monitor and report on assigned area activities, including managing resources, tracking short and long-term work activities and provide recommendations to management staff to improve efficiency in assigned area; • Serve as the subject matter expert in assigned specialty and provides consultation to subordinates, vendors, and management on assigned area of expertise; • Set the standard for safety and adhere to all applicable safety and environmental standards and regulations, including City safety standards and policies; • May act as a representative of the Department in assigned program or service area; • Implement programs which may include such functions as scheduling, coordinating, and assigning staff to projects; • Oversee request for proposal processes, participate in the preparation of vendor contracts, negotiate contracts, and act as lead contract administrator for planned program objectives; • Prepare a variety of narrative and periodic reports to keep management informed of program/project status; • Implement program audit systems to ensure appropriate use of public funds; • Develop qualitative and quantitative measures to evaluate program/project financial status, customer satisfaction, contractor performance, and public relations; • Maintain current knowledge of external program trends and legislation to ensure necessary compliance; • May represent the Department and participate in regional and state efforts to meet compliance, legislative and societal goals; • Develop, implement and evaluate marketing and educational materials to present to internal and external customers; • Use City computer applications (including but not limited to Microsoft Suite) and databases to track program status and funds and use; • Prepare reports, memos, and supporting documentation; • May act as Division Manager on a temporary basis, as assigned; and • Perform other related duties as assigned. Minimum Qualifications EDUCATION AND EXPERIENCE • Education and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in Engineering, Economics, Public or Business Administration, Environmental Sciences, Finance or a closely-related field; AND • Three (3) years' experience leading, supervising, managing, and coordinating work including but not limited to, customer related programs, project management, building facilities management, or writing, developing or administering safety or environmental compliance standards; OR • Generation/Substation/Transmission and Distribution/System Operations Specialties: Three (3) years of experience in a lead, supervisory, or senior role performing work, including but not limited to a Supervisor, Engineer, Manager, Lead Technician, or Foreperson, ACCEPTABLE SUBSTITUTION • For Generation/Substation/Transmission and Distribution/System Operations Specialties: additional years of experience in a role equivalent to, but not limited to a Control Room Operator, Electric Utility Technician, Engineer, Lineworker, or working in a lead, supervisory, or senior role performing work, including but not limited to a Supervisor, Manager, Lead Technician, or Foreperson may substitute for the degree requirement on a year for year basis up to four (4) years. • For Generation/Substation/Transmission and Distribution/System Operations Specialties: Two (2) years of experience working in a role equivalent to, but not limited to a Control Room Operator, Electric Utility Technician, Engineer, or Lineworker may be substituted for one (1) year of experience as a lead, supervisor, or senior role up to six (6) years. • Two (2) years of experience in customer related programs, project management, building facilities management, or writing, developing or administering safety or environmental compliance standards may be substituted one (1) year of experience as a lead, supervisor, manager, and coordinator experience up to six (6) years. LICENSES/CERTIFICATIONS Possession of a valid Class C California driver's license is required at the time of appointment and for the duration of employment. DESIRABLE QUALIFICATIONS • An advanced degree in Engineering, Public or Business Administration, Environmental Sciences or related field is desirable. • When assigned to Systems and Project Management, a: Project Management Professional (PMP) certification from Project Management Institute (PMI) or an equivalent certification from accredited program is desirable. • When assigned to Generation/Substation/Transmission and Distribution/System Operations Specialties, experience working in a power plant, substation, transmission & distribution, or Electric System Control Center environment is desirable. • When assigned to Safety Compliance, an in depth knowledge of OSHA and CalOSHA standards is desirable. • When assigned to Environmental Compliance, an in-depth knowledge of Spill Prevention, Control and Countermeasures (SPCC), Air Permits, and Water Permits is desirable. OTHER REQUIREMENTS • Must be able to perform all of the essential functions of the job assignment. • Incumbents may be subject to initial and periodic comprehensive background checks. • May be required to work unusual hours and weekends in performance of their duties and be available on an "on call" basis. Other Requirements: Must be able to perform all of the essential functions of the job assignment. Incumbents may be subject to initial and periodic comprehensive background checks. May be required to work unusual hours and weekends in performance of their duties and be available on an "on call" basis. CONFLICT OF INTEREST Incumbents in this position are required to file a Conflict of Interest statement upon assuming office, annually and upon leaving office, in accordance with City Manager Directive 100. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to interview. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: • Local, State and Federal Laws related to environmental, safety, health, electrical system construction, maintenance, inspection, and NERC regulations pertaining Electric Utilities; • Best practice utility maintenance and project planning strategies and methods; • Cost-benefit and return on investment analysis for proposed programs • Basic understanding of Electric Utility economics, methodologies and principles; • Best practice utility compliance, maintenance and operations methods; • Electric department contract methodologies; • Project management tools and methodologies, including workload planning and budgeting; • Project and workload planning; • Preparation, negotiation, and administration of contracts and fiscal planning; • Negotiation techniques and strategies; • Principles and practices of customer service; • Research methods and statistical analysis; • Principles and practices of management, employee supervision, training, and performance evaluation; • Pertinent State, Federal, and Local laws and regulations for assigned specialty area; • Problem solving and conflict resolution practices and techniques; and • Office safety practices, procedures and standards. Ability to: • Develop, implement, and monitor programs and projects; • Effectively problem solve with various teams and management to improve and streamline processes; • Supervise staff in compliance with applicable Memorandum of Understandings • Analyze situations, identify problems, and exercise sound independent judgment within established guidelines; • Identify, research and gather relevant information from a variety of sources; • Collect and analyze data and prepare a variety of statistical and narrative reports; • Operate standard office equipment and learn City databases and software programs; • Develop and maintain electronic databases; • Effectively develop, negotiate, and monitor contracts; • Interpret and apply laws and regulations, policies and procedures; • Communicate clearly and effectively both orally and in writing and carry out oral and written instructions; • Prepare and present clear, concise and complex written and oral reports and presentations; • Develop and conduct effective public relations programs on assigned specialty; • Speak effectively before large groups of people; • Establish and maintain tactful, courteous and effective working relationships with those contacted in the course of work including the general public; • Work independently with minimal supervision; • Work effectively as a member of the department to achieve common goals and be able to deliver excellent customer service to both internal and external City clients; • Work effectively in time-sensitive situations and meet deadlines; • Coordinate multiple projects and complex tasks simultaneously; • Develop creative and practical solutions to complex and difficult problems; and • Bend, stoop, reach, carry, climb, and lift as necessary to perform assigned duties. Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . Applications will be reviewed on a weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. A first review of applications will be on September 18, 2023. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . City of Santa Clara Benefit Summary Overview for Bargaining Unit #9 Miscellaneous Unclassified Management This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #9 employees in 2024. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula -employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $10,397.40(Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to $2042.82/month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis Coverage is effective as early asthe first day of the monthafter date of hire If an employee enrolls in a plan with a premium that is less than $946.86/month, they will be paid the difference in cash Employees hired on or after 1/1/2023who opt-out of City-offered health insurance and provide annual attestation and acceptableproof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Vision Insurance: Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee’s VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance: City pays for $50,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information Long Term Disability (LTD) Insurance: Benefit is 60% of basic wage up to $13,333; max $8,000/month City paid benefit. City pays $.207/$100 of insured earnings 60 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3,200per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $315per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 -4 years of service: 10 days (80 hours)/year For 5 -9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum accrual is 480 hours Once per year, employees can elect to convert up to 80 hours of accrued vacation to cash to be paid out in up to two cash-outs the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 32 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Management Leave: 120 hours of management leave credited to employees each January 1st New employees hired between January 1st and June 30th receive 120 hours of management leave their first year New employees hired between July 1st and December 31st receive 60 hours of management leave their first year Unused management leave may be carried over from one calendar year to the next; however, an employee may never have more than 240 hours (calendar years 2021 through 2024) of “banked” management leave Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year) Mobile Communication Device Allowance: $80/month in lieu of carrying a City-issued cell phone Auto Allowance (an alternative to mileage reimbursement or use of a City vehicle): Department Heads receive $320/month (up to $520, with City Manager approval). Assistant Department Heads and Division Managers can receive $200/month (Up to $500 with City Manager approval) Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to$416/month in 2024(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $249/month in 2024(amount adjusted annually) Alternate Work Schedule: An employee shall be eligible to work a 9/80 alternate work schedule according to the conditions, criteria, and requirements set forth in City Manager's Directive 71. Requests to work a 9/80 schedule shall be made through or by the Department Head to the City Manager. The City Manager must approve the schedule and the City Manager or Department Head (for employees other than Department Heads) may terminate the schedule at anytime. Closing Date/Time: Continuous
STATE BAR OF CALIFORNIA
Los Angeles, CA, United States
Job Description Office of Information Technology Annual Salary Range for IT Analyst II: $93,448 - $124,598 Annual Salary Range for Senior IT Analyst: $98,130 - $130,835 FLSA Exempt / Union Represented This position allows for up to four days of remote work per week. About the Office Information Technology (IT) is responsible for applications development and support, infrastructure support, telecommunications, and video conferencing resources that support the work of the State Bar. This is accomplished via Applications, Operations and related project and web management. The Ideal Candidate The State Bar of California is looking for an experienced Cloud Engineer who is a creative thinker, thrives on innovation and thinking outside the box. We are looking for a candidate with strong hands-on technical background and excellent communication skills such as Azure with multi-regions. This position is a new role created for the migration of VMware On-Premises datacenters to Azure AVS. Once the migration is complete, the role will be responsible for maintaining, optimizing and hardening of the Azure Cloud environment. About this Recruitment The Office of Information Technology is seeking to fill one position at either the IT Analyst II or Senior IT Analyst level. After completion of the selection process, an offer will be extended to the selected candidate at the level that is commensurate with the candidate's experience. Definition Under general direction, performs professional duties related to the analysis, development, maintenance and administration of computer hardware and software systems to meet business needs. Incumbents may perform any of the following functions: analyzes, designs, monitors and administers servers and related platforms; designs, maintains, configures and monitors network, website, and/or telecommunications infrastructures and related system components; consults with departmental customers to identify and analyze business functions that can be improved by the implementation of new hardware and/or software solutions; designs and develops custom applications and/or enhances/modifies existing applications; performs professional-level systems maintenance and customer support duties; and performs other related duties as assigned. IT Analysts will have a primary concentration in Applications, Database, System/Server/Platform Analysis, Website design and development, or Network and Telecommunications Analysis/Administration. This hybrid role allows for up to three days of remote work per week. Distinguishing Characteristics IT Analyst I This is the entry-level class in the IT Analyst series. Positions in this class are typically distinguished from the IT Analyst II by the performance of less than the full range of duties assigned to the series, work on less complex matters, and under more direct supervision. IT Analyst II This is the journey-level class in the IT Analyst series. Positions in this class are distinguished from the Information Technology Analyst I by the performance of the full ranges of duties; work on more complex matters, and under less direct supervision. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level. Examples of Essential Duties Duties may include, but are not limited to the following: Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems, integrating State Bar network infrastructure and/or other systems; considers protocols, acceptable system security risk, and other related elements. Provides professional customer support for system-related software and/or hardware issues, needs, or requirements. Interacts with clients to analyze system requirements; recommends technology solutions to improve operations. Determines and develops cost benefit analyses related to recommended technical solutions; evaluates risk options; ensures project compliance with State Bar procedures or protocols, budgetary constraints and staff/resource utilization. Responsible for the coordination and completion of projects that are limited in scope and/or specific to area of assignment; develops and monitors project budgets and resources; interfaces with clients to define project scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project requirements; designs and implements project testing and quality assurance processes. Coordinates information technology activities of State Bar departments and/or vendors consistent with project plans; identifies and resolves obstacles to progress; prepares for and manages delivery and installation. Prepares technical documentations, procedural plans, reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Builds and maintains positive and professional working relationships with co-workers, other State Bar employees, vendors, and the public, using principles of good customer services. Exercises technical or functional supervision over technical staff, other professional staff on a project basis and contractors/vendors. Provides after hours technology support as required. Performs other related duties as assigned. Employment Standards Knowledge of: General operations, services, concepts terms and activities common to a comprehensive state-of-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Data processing techniques, including the types of hardware and software currently used to process data with different levels of complexity. Structured analysis and database concepts. Computer hardware and software systems similar to those used by the State Bar. Tools and equipment used in testing the functionality of computer applications. Principles and practices of troubleshooting computer hardware, software and network problems, security issues, threats, vulnerabilities, and attacks. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials. Principles and practices of recordkeeping, modern office procedures, methods and equipment. Ability to: Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Learn to research, design, implement and maintain various hardware and software technology solutions, including new technology. Communicate technical information to a wide variety of users. Learn, interpret and explain pertinent State Bar and department policies and procedures. Plan, organize, prioritize and process work to ensure that deadlines are met. Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships within and outside the department. Learn to prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Learn to identify and resolve system performance and security issues. Read, comprehend and retain technical information on computer products and systems. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement. Experience: Two (2) years of fulltime, progressively responsible experience in the analysis and troubleshooting of computer applications and operations is desirable. Applicants meet who the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements Possession of approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education; certification or equivalent training hours is equal to one (1) year of education. Senior IT Analyst Definition Under general direction, performs advanced, specialized work of professional nature, utilizing skills that require technical expertise and an understanding of complex analytical procedures and systems processes, including network operating systems, the development of complex applications; network infrastructure; database management; and web server management administration and installation; while working with a significant amount of independent authority and judgment. Incumbents' primary responsibilities consist of acting as the lead over a team of professional information technology employees and/or providing expertise and guidance in complex information systems analysis and solutions, including the strategic, overall design of complex systems; and performs other related duties as assigned. May provide functional, technical, or lead direction over lower level technical and/or professional staff. Distinguishing Characteristics This is the lead/advanced journey-level class in the IT Analyst job family. This class is distinguished from the IT Analyst II in that the Senior classification performs complex level professional systems and applications-related duties that include acting in an advisory role to other analytical staff and providing strategic input within his/her area of specialization, and/or leading a team of professionals. The Senior IT Analyst is distinguished from the Senior IT Business Systems Analyst in that the latter is responsible for the management/coordination of projects designed to develop technical solutions and/or enhancements related to the automation of business processes to meet user needs. The Senior IT Analyst is distinguished from the IT Manager in that the latter's primary responsibility is for managing a major work unit within the IT Department and the primary responsibility is performing supervision. Examples of Essential Duties Duties may include, but are not limited to the following: Serves as a technical expert within area of assignment, providing guidance and direction to other professional staff and resolving complex problems; participates in developing strategic plans for systems/applications development and; modification within area of expertise. Analyzes and evaluates computer network design (including the State Bar's overall network and website), operating systems and/or business requirements; consults with personnel from various departments and identifies areas for strategic network, database, web, and/or operating system improvements and upgrades; or the development of technical solutions to automate and/or improve business processes. Designs system architecture, network infrastructure and configuration, database, web server environments, and/or web-based application solutions that meet the needs of the organization and develops plans to initiate improvements. Prepares complex reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Answers questions and provides information to other departments; analyzes questions and recommends appropriate corrective action. Coordinates with systems, network and/or database administrators to implement application or system design specifications and coordinate integration across multiple platforms and technologies; maintains effective communications with users regarding vendor activities, problems, status timelines and other details. Trains, leads and provides technical guidance to professional and technical staff assigned to operating systems, network infrastructure, business systems analysis and application development, database administration, web server management administration, and/or telecommunications systems. Provides technical and functional supervision of contractors/vendors and after hours technology support as required. Coordinates the activities of State Bar technical personnel and contract personnel during major and minor network problems; provides problem status, oral and written, to management; focuses on preventing and resolving network and system problems related to area of assignment. Serves as the administrator for large and highly complex databases; researches and identifies database environment requirements and specifications; determines integration requirements to ensure interoperability across multiple platforms and technologies. Oversees and provides guidance and expertise in the design, building, installation, configuration maintenance and administration of highly complex network infrastructures, web server environments, telecommunications systems, or server platforms and operating system components. Communicates and coordinates with various State Bar departments and divisions on business process automation needs; identifies the appropriate staff resources for projects based on knowledge, skill, and workload and assigns projects accordingly. Designs and creates and/or directs others in the design and creation of complex software and/or web based applications across that cross multiple State Bar departments. Provides recommendations related to the development and/or improvement of hardware, software, and/or web-based applications across multiple State departments; recommends and/or implements operating system adjustments to maximize application performance and resource resolution. Follows, maintains, and implements internal controls, network and web security and other security systems for computer and telecommunication data, systems and hardware protection. Performs other related duties as assigned. Employment Standards Knowledge of: Principles and practices of effective team building, leadership and conflict resolution, project management and work flow analysis. Principles of application development methodologies such as Waterfall, Agile, etc. Principles of Web architecture and development tools, testing and implementation of scripts and programs for the production and delivery of Web content. Advanced principles and practices of systems and procedures analysis and design. Complex software Tools, text equipment and measurement techniques. A broad range of operations, services, concepts, terms and activities common to a comprehensive, stateof-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Principles and practices of troubleshooting computer hardware, software and network problems. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials, recordkeeping, modern office procedures and equipment. Techniques and practices used in managing, designing, implementing, maintaining and operating I Network and telephony systems including WAN/LAN, VoIP, Audio/Video systems, and associated network equipment. Programming tools for Website servers and transaction and ancillary systems for Website support. A broad range of protocols commonly used in wired and wireless communications networks (e.g. TCP, IP, UDP, SNMP, RADIUS, BGP, OSPF, RIP, Serial, TDM, TFTP, FTP, SSH, SSL, etc.). Complex applications utilized by the State Bar and associated processes, including civil, juvenile, and traffic court; as well as the associated programming languages. Principles and practices of business operations analysis, complex database design and administration, website management, and enterprise level information technology infrastructures. Ability to: Communicate clearly both orally and in writing. Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Research, design, implement and maintain various hardware and software technology solutions, including new technology. Communicate technical information to a wide variety of users. Interpret and explain pertinent State Bar and department policies and procedures. Plan, organize, prioritize and process work to ensure that deadlines are met. Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships within and outside the department. Prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Identify and resolve system performance and security issues. Read, comprehend and retain technical information on computer products and systems. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement. Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education. Experience: Minimum of three (3) years of journey level professional information technology experience comparable to an IT Analyst II with the State Bar; or three (3) years of human resource experience with one (1) year supervisorial experience. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
Apr 22, 2024
Full Time
Job Description Office of Information Technology Annual Salary Range for IT Analyst II: $93,448 - $124,598 Annual Salary Range for Senior IT Analyst: $98,130 - $130,835 FLSA Exempt / Union Represented This position allows for up to four days of remote work per week. About the Office Information Technology (IT) is responsible for applications development and support, infrastructure support, telecommunications, and video conferencing resources that support the work of the State Bar. This is accomplished via Applications, Operations and related project and web management. The Ideal Candidate The State Bar of California is looking for an experienced Cloud Engineer who is a creative thinker, thrives on innovation and thinking outside the box. We are looking for a candidate with strong hands-on technical background and excellent communication skills such as Azure with multi-regions. This position is a new role created for the migration of VMware On-Premises datacenters to Azure AVS. Once the migration is complete, the role will be responsible for maintaining, optimizing and hardening of the Azure Cloud environment. About this Recruitment The Office of Information Technology is seeking to fill one position at either the IT Analyst II or Senior IT Analyst level. After completion of the selection process, an offer will be extended to the selected candidate at the level that is commensurate with the candidate's experience. Definition Under general direction, performs professional duties related to the analysis, development, maintenance and administration of computer hardware and software systems to meet business needs. Incumbents may perform any of the following functions: analyzes, designs, monitors and administers servers and related platforms; designs, maintains, configures and monitors network, website, and/or telecommunications infrastructures and related system components; consults with departmental customers to identify and analyze business functions that can be improved by the implementation of new hardware and/or software solutions; designs and develops custom applications and/or enhances/modifies existing applications; performs professional-level systems maintenance and customer support duties; and performs other related duties as assigned. IT Analysts will have a primary concentration in Applications, Database, System/Server/Platform Analysis, Website design and development, or Network and Telecommunications Analysis/Administration. This hybrid role allows for up to three days of remote work per week. Distinguishing Characteristics IT Analyst I This is the entry-level class in the IT Analyst series. Positions in this class are typically distinguished from the IT Analyst II by the performance of less than the full range of duties assigned to the series, work on less complex matters, and under more direct supervision. IT Analyst II This is the journey-level class in the IT Analyst series. Positions in this class are distinguished from the Information Technology Analyst I by the performance of the full ranges of duties; work on more complex matters, and under less direct supervision. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level. Examples of Essential Duties Duties may include, but are not limited to the following: Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems, integrating State Bar network infrastructure and/or other systems; considers protocols, acceptable system security risk, and other related elements. Provides professional customer support for system-related software and/or hardware issues, needs, or requirements. Interacts with clients to analyze system requirements; recommends technology solutions to improve operations. Determines and develops cost benefit analyses related to recommended technical solutions; evaluates risk options; ensures project compliance with State Bar procedures or protocols, budgetary constraints and staff/resource utilization. Responsible for the coordination and completion of projects that are limited in scope and/or specific to area of assignment; develops and monitors project budgets and resources; interfaces with clients to define project scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project requirements; designs and implements project testing and quality assurance processes. Coordinates information technology activities of State Bar departments and/or vendors consistent with project plans; identifies and resolves obstacles to progress; prepares for and manages delivery and installation. Prepares technical documentations, procedural plans, reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Builds and maintains positive and professional working relationships with co-workers, other State Bar employees, vendors, and the public, using principles of good customer services. Exercises technical or functional supervision over technical staff, other professional staff on a project basis and contractors/vendors. Provides after hours technology support as required. Performs other related duties as assigned. Employment Standards Knowledge of: General operations, services, concepts terms and activities common to a comprehensive state-of-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Data processing techniques, including the types of hardware and software currently used to process data with different levels of complexity. Structured analysis and database concepts. Computer hardware and software systems similar to those used by the State Bar. Tools and equipment used in testing the functionality of computer applications. Principles and practices of troubleshooting computer hardware, software and network problems, security issues, threats, vulnerabilities, and attacks. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials. Principles and practices of recordkeeping, modern office procedures, methods and equipment. Ability to: Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Learn to research, design, implement and maintain various hardware and software technology solutions, including new technology. Communicate technical information to a wide variety of users. Learn, interpret and explain pertinent State Bar and department policies and procedures. Plan, organize, prioritize and process work to ensure that deadlines are met. Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships within and outside the department. Learn to prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Learn to identify and resolve system performance and security issues. Read, comprehend and retain technical information on computer products and systems. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement. Experience: Two (2) years of fulltime, progressively responsible experience in the analysis and troubleshooting of computer applications and operations is desirable. Applicants meet who the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements Possession of approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education; certification or equivalent training hours is equal to one (1) year of education. Senior IT Analyst Definition Under general direction, performs advanced, specialized work of professional nature, utilizing skills that require technical expertise and an understanding of complex analytical procedures and systems processes, including network operating systems, the development of complex applications; network infrastructure; database management; and web server management administration and installation; while working with a significant amount of independent authority and judgment. Incumbents' primary responsibilities consist of acting as the lead over a team of professional information technology employees and/or providing expertise and guidance in complex information systems analysis and solutions, including the strategic, overall design of complex systems; and performs other related duties as assigned. May provide functional, technical, or lead direction over lower level technical and/or professional staff. Distinguishing Characteristics This is the lead/advanced journey-level class in the IT Analyst job family. This class is distinguished from the IT Analyst II in that the Senior classification performs complex level professional systems and applications-related duties that include acting in an advisory role to other analytical staff and providing strategic input within his/her area of specialization, and/or leading a team of professionals. The Senior IT Analyst is distinguished from the Senior IT Business Systems Analyst in that the latter is responsible for the management/coordination of projects designed to develop technical solutions and/or enhancements related to the automation of business processes to meet user needs. The Senior IT Analyst is distinguished from the IT Manager in that the latter's primary responsibility is for managing a major work unit within the IT Department and the primary responsibility is performing supervision. Examples of Essential Duties Duties may include, but are not limited to the following: Serves as a technical expert within area of assignment, providing guidance and direction to other professional staff and resolving complex problems; participates in developing strategic plans for systems/applications development and; modification within area of expertise. Analyzes and evaluates computer network design (including the State Bar's overall network and website), operating systems and/or business requirements; consults with personnel from various departments and identifies areas for strategic network, database, web, and/or operating system improvements and upgrades; or the development of technical solutions to automate and/or improve business processes. Designs system architecture, network infrastructure and configuration, database, web server environments, and/or web-based application solutions that meet the needs of the organization and develops plans to initiate improvements. Prepares complex reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Answers questions and provides information to other departments; analyzes questions and recommends appropriate corrective action. Coordinates with systems, network and/or database administrators to implement application or system design specifications and coordinate integration across multiple platforms and technologies; maintains effective communications with users regarding vendor activities, problems, status timelines and other details. Trains, leads and provides technical guidance to professional and technical staff assigned to operating systems, network infrastructure, business systems analysis and application development, database administration, web server management administration, and/or telecommunications systems. Provides technical and functional supervision of contractors/vendors and after hours technology support as required. Coordinates the activities of State Bar technical personnel and contract personnel during major and minor network problems; provides problem status, oral and written, to management; focuses on preventing and resolving network and system problems related to area of assignment. Serves as the administrator for large and highly complex databases; researches and identifies database environment requirements and specifications; determines integration requirements to ensure interoperability across multiple platforms and technologies. Oversees and provides guidance and expertise in the design, building, installation, configuration maintenance and administration of highly complex network infrastructures, web server environments, telecommunications systems, or server platforms and operating system components. Communicates and coordinates with various State Bar departments and divisions on business process automation needs; identifies the appropriate staff resources for projects based on knowledge, skill, and workload and assigns projects accordingly. Designs and creates and/or directs others in the design and creation of complex software and/or web based applications across that cross multiple State Bar departments. Provides recommendations related to the development and/or improvement of hardware, software, and/or web-based applications across multiple State departments; recommends and/or implements operating system adjustments to maximize application performance and resource resolution. Follows, maintains, and implements internal controls, network and web security and other security systems for computer and telecommunication data, systems and hardware protection. Performs other related duties as assigned. Employment Standards Knowledge of: Principles and practices of effective team building, leadership and conflict resolution, project management and work flow analysis. Principles of application development methodologies such as Waterfall, Agile, etc. Principles of Web architecture and development tools, testing and implementation of scripts and programs for the production and delivery of Web content. Advanced principles and practices of systems and procedures analysis and design. Complex software Tools, text equipment and measurement techniques. A broad range of operations, services, concepts, terms and activities common to a comprehensive, stateof-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Principles and practices of troubleshooting computer hardware, software and network problems. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials, recordkeeping, modern office procedures and equipment. Techniques and practices used in managing, designing, implementing, maintaining and operating I Network and telephony systems including WAN/LAN, VoIP, Audio/Video systems, and associated network equipment. Programming tools for Website servers and transaction and ancillary systems for Website support. A broad range of protocols commonly used in wired and wireless communications networks (e.g. TCP, IP, UDP, SNMP, RADIUS, BGP, OSPF, RIP, Serial, TDM, TFTP, FTP, SSH, SSL, etc.). Complex applications utilized by the State Bar and associated processes, including civil, juvenile, and traffic court; as well as the associated programming languages. Principles and practices of business operations analysis, complex database design and administration, website management, and enterprise level information technology infrastructures. Ability to: Communicate clearly both orally and in writing. Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Research, design, implement and maintain various hardware and software technology solutions, including new technology. Communicate technical information to a wide variety of users. Interpret and explain pertinent State Bar and department policies and procedures. Plan, organize, prioritize and process work to ensure that deadlines are met. Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships within and outside the department. Prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Identify and resolve system performance and security issues. Read, comprehend and retain technical information on computer products and systems. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement. Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education. Experience: Minimum of three (3) years of journey level professional information technology experience comparable to an IT Analyst II with the State Bar; or three (3) years of human resource experience with one (1) year supervisorial experience. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
STATE BAR OF CALIFORNIA
Los Angeles, CA, United States
Job Description Office of Information Technology Annual Salary Range for IT Analyst II: $93,448 - $124,598 Annual Salary Range for Senior IT Analyst: $98,130 - $130,835 FLSA Exempt / Union Represented This position allows for up to four days of remote work per week. About the Office Information Technology (IT) is responsible for applications development and support, infrastructure support, telecommunications, and video conferencing resources that support the work of the State Bar. This is accomplished via Applications, Operations and related project and web management. The Ideal Candidate The State Bar of California is looking for an experienced Cloud Engineer who is a creative thinker, thrives on innovation and thinking outside the box. We are looking for a candidate with strong hands-on technical background and excellent communication skills such as Azure with multi-regions. This position is a new role created for the migration of VMware On-Premises datacenters to Azure AVS. Once the migration is complete, the role will be responsible for maintaining, optimizing and hardening of the Azure Cloud environment. About this Recruitment The Office of Information Technology is seeking to fill one position at either the IT Analyst II or Senior IT Analyst level. After completion of the selection process, an offer will be extended to the selected candidate at the level that is commensurate with the candidate's experience. Definition Under general direction, performs professional duties related to the analysis, development, maintenance and administration of computer hardware and software systems to meet business needs. Incumbents may perform any of the following functions: analyzes, designs, monitors and administers servers and related platforms; designs, maintains, configures and monitors network, website, and/or telecommunications infrastructures and related system components; consults with departmental customers to identify and analyze business functions that can be improved by the implementation of new hardware and/or software solutions; designs and develops custom applications and/or enhances/modifies existing applications; performs professional-level systems maintenance and customer support duties; and performs other related duties as assigned. IT Analysts will have a primary concentration in Applications, Database, System/Server/Platform Analysis, Website design and development, or Network and Telecommunications Analysis/Administration. This hybrid role allows for up to three days of remote work per week. Distinguishing Characteristics IT Analyst I This is the entry-level class in the IT Analyst series. Positions in this class are typically distinguished from the IT Analyst II by the performance of less than the full range of duties assigned to the series, work on less complex matters, and under more direct supervision. IT Analyst II This is the journey-level class in the IT Analyst series. Positions in this class are distinguished from the Information Technology Analyst I by the performance of the full ranges of duties; work on more complex matters, and under less direct supervision. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level. Examples of Essential Duties Duties may include, but are not limited to the following: Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems, integrating State Bar network infrastructure and/or other systems; considers protocols, acceptable system security risk, and other related elements. Provides professional customer support for system-related software and/or hardware issues, needs, or requirements. Interacts with clients to analyze system requirements; recommends technology solutions to improve operations. Determines and develops cost benefit analyses related to recommended technical solutions; evaluates risk options; ensures project compliance with State Bar procedures or protocols, budgetary constraints and staff/resource utilization. Responsible for the coordination and completion of projects that are limited in scope and/or specific to area of assignment; develops and monitors project budgets and resources; interfaces with clients to define project scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project requirements; designs and implements project testing and quality assurance processes. Coordinates information technology activities of State Bar departments and/or vendors consistent with project plans; identifies and resolves obstacles to progress; prepares for and manages delivery and installation. Prepares technical documentations, procedural plans, reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Builds and maintains positive and professional working relationships with co-workers, other State Bar employees, vendors, and the public, using principles of good customer services. Exercises technical or functional supervision over technical staff, other professional staff on a project basis and contractors/vendors. Provides after hours technology support as required. Performs other related duties as assigned. Employment Standards Knowledge of: General operations, services, concepts terms and activities common to a comprehensive state-of-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Data processing techniques, including the types of hardware and software currently used to process data with different levels of complexity. Structured analysis and database concepts. Computer hardware and software systems similar to those used by the State Bar. Tools and equipment used in testing the functionality of computer applications. Principles and practices of troubleshooting computer hardware, software and network problems, security issues, threats, vulnerabilities, and attacks. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials. Principles and practices of recordkeeping, modern office procedures, methods and equipment. Ability to: Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Learn to research, design, implement and maintain various hardware and software technology solutions, including new technology. Communicate technical information to a wide variety of users. Learn, interpret and explain pertinent State Bar and department policies and procedures. Plan, organize, prioritize and process work to ensure that deadlines are met. Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships within and outside the department. Learn to prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Learn to identify and resolve system performance and security issues. Read, comprehend and retain technical information on computer products and systems. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement. Experience: Two (2) years of fulltime, progressively responsible experience in the analysis and troubleshooting of computer applications and operations is desirable. Applicants meet who the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements Possession of approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education; certification or equivalent training hours is equal to one (1) year of education. Senior IT Analyst Definition Under general direction, performs advanced, specialized work of professional nature, utilizing skills that require technical expertise and an understanding of complex analytical procedures and systems processes, including network operating systems, the development of complex applications; network infrastructure; database management; and web server management administration and installation; while working with a significant amount of independent authority and judgment. Incumbents' primary responsibilities consist of acting as the lead over a team of professional information technology employees and/or providing expertise and guidance in complex information systems analysis and solutions, including the strategic, overall design of complex systems; and performs other related duties as assigned. May provide functional, technical, or lead direction over lower level technical and/or professional staff. Distinguishing Characteristics This is the lead/advanced journey-level class in the IT Analyst job family. This class is distinguished from the IT Analyst II in that the Senior classification performs complex level professional systems and applications-related duties that include acting in an advisory role to other analytical staff and providing strategic input within his/her area of specialization, and/or leading a team of professionals. The Senior IT Analyst is distinguished from the Senior IT Business Systems Analyst in that the latter is responsible for the management/coordination of projects designed to develop technical solutions and/or enhancements related to the automation of business processes to meet user needs. The Senior IT Analyst is distinguished from the IT Manager in that the latter's primary responsibility is for managing a major work unit within the IT Department and the primary responsibility is performing supervision. Examples of Essential Duties Duties may include, but are not limited to the following: Serves as a technical expert within area of assignment, providing guidance and direction to other professional staff and resolving complex problems; participates in developing strategic plans for systems/applications development and; modification within area of expertise. Analyzes and evaluates computer network design (including the State Bar's overall network and website), operating systems and/or business requirements; consults with personnel from various departments and identifies areas for strategic network, database, web, and/or operating system improvements and upgrades; or the development of technical solutions to automate and/or improve business processes. Designs system architecture, network infrastructure and configuration, database, web server environments, and/or web-based application solutions that meet the needs of the organization and develops plans to initiate improvements. Prepares complex reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Answers questions and provides information to other departments; analyzes questions and recommends appropriate corrective action. Coordinates with systems, network and/or database administrators to implement application or system design specifications and coordinate integration across multiple platforms and technologies; maintains effective communications with users regarding vendor activities, problems, status timelines and other details. Trains, leads and provides technical guidance to professional and technical staff assigned to operating systems, network infrastructure, business systems analysis and application development, database administration, web server management administration, and/or telecommunications systems. Provides technical and functional supervision of contractors/vendors and after hours technology support as required. Coordinates the activities of State Bar technical personnel and contract personnel during major and minor network problems; provides problem status, oral and written, to management; focuses on preventing and resolving network and system problems related to area of assignment. Serves as the administrator for large and highly complex databases; researches and identifies database environment requirements and specifications; determines integration requirements to ensure interoperability across multiple platforms and technologies. Oversees and provides guidance and expertise in the design, building, installation, configuration maintenance and administration of highly complex network infrastructures, web server environments, telecommunications systems, or server platforms and operating system components. Communicates and coordinates with various State Bar departments and divisions on business process automation needs; identifies the appropriate staff resources for projects based on knowledge, skill, and workload and assigns projects accordingly. Designs and creates and/or directs others in the design and creation of complex software and/or web based applications across that cross multiple State Bar departments. Provides recommendations related to the development and/or improvement of hardware, software, and/or web-based applications across multiple State departments; recommends and/or implements operating system adjustments to maximize application performance and resource resolution. Follows, maintains, and implements internal controls, network and web security and other security systems for computer and telecommunication data, systems and hardware protection. Performs other related duties as assigned. Employment Standards Knowledge of: Principles and practices of effective team building, leadership and conflict resolution, project management and work flow analysis. Principles of application development methodologies such as Waterfall, Agile, etc. Principles of Web architecture and development tools, testing and implementation of scripts and programs for the production and delivery of Web content. Advanced principles and practices of systems and procedures analysis and design. Complex software Tools, text equipment and measurement techniques. A broad range of operations, services, concepts, terms and activities common to a comprehensive, stateof-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Principles and practices of troubleshooting computer hardware, software and network problems. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials, recordkeeping, modern office procedures and equipment. Techniques and practices used in managing, designing, implementing, maintaining and operating I Network and telephony systems including WAN/LAN, VoIP, Audio/Video systems, and associated network equipment. Programming tools for Website servers and transaction and ancillary systems for Website support. A broad range of protocols commonly used in wired and wireless communications networks (e.g. TCP, IP, UDP, SNMP, RADIUS, BGP, OSPF, RIP, Serial, TDM, TFTP, FTP, SSH, SSL, etc.). Complex applications utilized by the State Bar and associated processes, including civil, juvenile, and traffic court; as well as the associated programming languages. Principles and practices of business operations analysis, complex database design and administration, website management, and enterprise level information technology infrastructures. Ability to: Communicate clearly both orally and in writing. Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Research, design, implement and maintain various hardware and software technology solutions, including new technology. Communicate technical information to a wide variety of users. Interpret and explain pertinent State Bar and department policies and procedures. Plan, organize, prioritize and process work to ensure that deadlines are met. Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships within and outside the department. Prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Identify and resolve system performance and security issues. Read, comprehend and retain technical information on computer products and systems. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement. Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education. Experience: Minimum of three (3) years of journey level professional information technology experience comparable to an IT Analyst II with the State Bar; or three (3) years of human resource experience with one (1) year supervisorial experience. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
Apr 22, 2024
Full Time
Job Description Office of Information Technology Annual Salary Range for IT Analyst II: $93,448 - $124,598 Annual Salary Range for Senior IT Analyst: $98,130 - $130,835 FLSA Exempt / Union Represented This position allows for up to four days of remote work per week. About the Office Information Technology (IT) is responsible for applications development and support, infrastructure support, telecommunications, and video conferencing resources that support the work of the State Bar. This is accomplished via Applications, Operations and related project and web management. The Ideal Candidate The State Bar of California is looking for an experienced Cloud Engineer who is a creative thinker, thrives on innovation and thinking outside the box. We are looking for a candidate with strong hands-on technical background and excellent communication skills such as Azure with multi-regions. This position is a new role created for the migration of VMware On-Premises datacenters to Azure AVS. Once the migration is complete, the role will be responsible for maintaining, optimizing and hardening of the Azure Cloud environment. About this Recruitment The Office of Information Technology is seeking to fill one position at either the IT Analyst II or Senior IT Analyst level. After completion of the selection process, an offer will be extended to the selected candidate at the level that is commensurate with the candidate's experience. Definition Under general direction, performs professional duties related to the analysis, development, maintenance and administration of computer hardware and software systems to meet business needs. Incumbents may perform any of the following functions: analyzes, designs, monitors and administers servers and related platforms; designs, maintains, configures and monitors network, website, and/or telecommunications infrastructures and related system components; consults with departmental customers to identify and analyze business functions that can be improved by the implementation of new hardware and/or software solutions; designs and develops custom applications and/or enhances/modifies existing applications; performs professional-level systems maintenance and customer support duties; and performs other related duties as assigned. IT Analysts will have a primary concentration in Applications, Database, System/Server/Platform Analysis, Website design and development, or Network and Telecommunications Analysis/Administration. This hybrid role allows for up to three days of remote work per week. Distinguishing Characteristics IT Analyst I This is the entry-level class in the IT Analyst series. Positions in this class are typically distinguished from the IT Analyst II by the performance of less than the full range of duties assigned to the series, work on less complex matters, and under more direct supervision. IT Analyst II This is the journey-level class in the IT Analyst series. Positions in this class are distinguished from the Information Technology Analyst I by the performance of the full ranges of duties; work on more complex matters, and under less direct supervision. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level. Examples of Essential Duties Duties may include, but are not limited to the following: Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems, integrating State Bar network infrastructure and/or other systems; considers protocols, acceptable system security risk, and other related elements. Provides professional customer support for system-related software and/or hardware issues, needs, or requirements. Interacts with clients to analyze system requirements; recommends technology solutions to improve operations. Determines and develops cost benefit analyses related to recommended technical solutions; evaluates risk options; ensures project compliance with State Bar procedures or protocols, budgetary constraints and staff/resource utilization. Responsible for the coordination and completion of projects that are limited in scope and/or specific to area of assignment; develops and monitors project budgets and resources; interfaces with clients to define project scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project requirements; designs and implements project testing and quality assurance processes. Coordinates information technology activities of State Bar departments and/or vendors consistent with project plans; identifies and resolves obstacles to progress; prepares for and manages delivery and installation. Prepares technical documentations, procedural plans, reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Builds and maintains positive and professional working relationships with co-workers, other State Bar employees, vendors, and the public, using principles of good customer services. Exercises technical or functional supervision over technical staff, other professional staff on a project basis and contractors/vendors. Provides after hours technology support as required. Performs other related duties as assigned. Employment Standards Knowledge of: General operations, services, concepts terms and activities common to a comprehensive state-of-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Data processing techniques, including the types of hardware and software currently used to process data with different levels of complexity. Structured analysis and database concepts. Computer hardware and software systems similar to those used by the State Bar. Tools and equipment used in testing the functionality of computer applications. Principles and practices of troubleshooting computer hardware, software and network problems, security issues, threats, vulnerabilities, and attacks. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials. Principles and practices of recordkeeping, modern office procedures, methods and equipment. Ability to: Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Learn to research, design, implement and maintain various hardware and software technology solutions, including new technology. Communicate technical information to a wide variety of users. Learn, interpret and explain pertinent State Bar and department policies and procedures. Plan, organize, prioritize and process work to ensure that deadlines are met. Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships within and outside the department. Learn to prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Learn to identify and resolve system performance and security issues. Read, comprehend and retain technical information on computer products and systems. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement. Experience: Two (2) years of fulltime, progressively responsible experience in the analysis and troubleshooting of computer applications and operations is desirable. Applicants meet who the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements Possession of approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education; certification or equivalent training hours is equal to one (1) year of education. Senior IT Analyst Definition Under general direction, performs advanced, specialized work of professional nature, utilizing skills that require technical expertise and an understanding of complex analytical procedures and systems processes, including network operating systems, the development of complex applications; network infrastructure; database management; and web server management administration and installation; while working with a significant amount of independent authority and judgment. Incumbents' primary responsibilities consist of acting as the lead over a team of professional information technology employees and/or providing expertise and guidance in complex information systems analysis and solutions, including the strategic, overall design of complex systems; and performs other related duties as assigned. May provide functional, technical, or lead direction over lower level technical and/or professional staff. Distinguishing Characteristics This is the lead/advanced journey-level class in the IT Analyst job family. This class is distinguished from the IT Analyst II in that the Senior classification performs complex level professional systems and applications-related duties that include acting in an advisory role to other analytical staff and providing strategic input within his/her area of specialization, and/or leading a team of professionals. The Senior IT Analyst is distinguished from the Senior IT Business Systems Analyst in that the latter is responsible for the management/coordination of projects designed to develop technical solutions and/or enhancements related to the automation of business processes to meet user needs. The Senior IT Analyst is distinguished from the IT Manager in that the latter's primary responsibility is for managing a major work unit within the IT Department and the primary responsibility is performing supervision. Examples of Essential Duties Duties may include, but are not limited to the following: Serves as a technical expert within area of assignment, providing guidance and direction to other professional staff and resolving complex problems; participates in developing strategic plans for systems/applications development and; modification within area of expertise. Analyzes and evaluates computer network design (including the State Bar's overall network and website), operating systems and/or business requirements; consults with personnel from various departments and identifies areas for strategic network, database, web, and/or operating system improvements and upgrades; or the development of technical solutions to automate and/or improve business processes. Designs system architecture, network infrastructure and configuration, database, web server environments, and/or web-based application solutions that meet the needs of the organization and develops plans to initiate improvements. Prepares complex reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Answers questions and provides information to other departments; analyzes questions and recommends appropriate corrective action. Coordinates with systems, network and/or database administrators to implement application or system design specifications and coordinate integration across multiple platforms and technologies; maintains effective communications with users regarding vendor activities, problems, status timelines and other details. Trains, leads and provides technical guidance to professional and technical staff assigned to operating systems, network infrastructure, business systems analysis and application development, database administration, web server management administration, and/or telecommunications systems. Provides technical and functional supervision of contractors/vendors and after hours technology support as required. Coordinates the activities of State Bar technical personnel and contract personnel during major and minor network problems; provides problem status, oral and written, to management; focuses on preventing and resolving network and system problems related to area of assignment. Serves as the administrator for large and highly complex databases; researches and identifies database environment requirements and specifications; determines integration requirements to ensure interoperability across multiple platforms and technologies. Oversees and provides guidance and expertise in the design, building, installation, configuration maintenance and administration of highly complex network infrastructures, web server environments, telecommunications systems, or server platforms and operating system components. Communicates and coordinates with various State Bar departments and divisions on business process automation needs; identifies the appropriate staff resources for projects based on knowledge, skill, and workload and assigns projects accordingly. Designs and creates and/or directs others in the design and creation of complex software and/or web based applications across that cross multiple State Bar departments. Provides recommendations related to the development and/or improvement of hardware, software, and/or web-based applications across multiple State departments; recommends and/or implements operating system adjustments to maximize application performance and resource resolution. Follows, maintains, and implements internal controls, network and web security and other security systems for computer and telecommunication data, systems and hardware protection. Performs other related duties as assigned. Employment Standards Knowledge of: Principles and practices of effective team building, leadership and conflict resolution, project management and work flow analysis. Principles of application development methodologies such as Waterfall, Agile, etc. Principles of Web architecture and development tools, testing and implementation of scripts and programs for the production and delivery of Web content. Advanced principles and practices of systems and procedures analysis and design. Complex software Tools, text equipment and measurement techniques. A broad range of operations, services, concepts, terms and activities common to a comprehensive, stateof-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Principles and practices of troubleshooting computer hardware, software and network problems. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials, recordkeeping, modern office procedures and equipment. Techniques and practices used in managing, designing, implementing, maintaining and operating I Network and telephony systems including WAN/LAN, VoIP, Audio/Video systems, and associated network equipment. Programming tools for Website servers and transaction and ancillary systems for Website support. A broad range of protocols commonly used in wired and wireless communications networks (e.g. TCP, IP, UDP, SNMP, RADIUS, BGP, OSPF, RIP, Serial, TDM, TFTP, FTP, SSH, SSL, etc.). Complex applications utilized by the State Bar and associated processes, including civil, juvenile, and traffic court; as well as the associated programming languages. Principles and practices of business operations analysis, complex database design and administration, website management, and enterprise level information technology infrastructures. Ability to: Communicate clearly both orally and in writing. Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Research, design, implement and maintain various hardware and software technology solutions, including new technology. Communicate technical information to a wide variety of users. Interpret and explain pertinent State Bar and department policies and procedures. Plan, organize, prioritize and process work to ensure that deadlines are met. Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships within and outside the department. Prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Identify and resolve system performance and security issues. Read, comprehend and retain technical information on computer products and systems. Minimum Qualifications Education: Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement. Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education. Experience: Minimum of three (3) years of journey level professional information technology experience comparable to an IT Analyst II with the State Bar; or three (3) years of human resource experience with one (1) year supervisorial experience. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
SMCTD - SAN MATEO COUNTY TRANSIT DISTRICT
San Mateo, CA, United States
The San Mateo County Transit District serves nearly 100,000 customers each weekday on its SamTrans buses, Redi-Wheel paratransit vehicles, Caltrain commuter rail cars and shuttles, as well as a robust capital program. The Transit District, which is in the heart of the San Francisco Bay Area, also is the managing agency for the San Mateo County Transportation Authority. Staff enjoys a dynamic organization that fosters personal development and professional advancement of its staff. The Transit District’s core values include integrity, customer focus, respect, quality, teamwork, leadership and accountability. Excellent benefits are provided. TITLE: IT Manager, Infrastructure & Cybersecurity EMPLOYMENT TYPE: Exempt (Full-Time) DIVISION: Innovation & Technology APPLICATION DEADLINE: Sunday, May 12, 2024 (1st cutoff April 21, 2024) PAY RANGE: $2,591.13 - $3,886.69 weekly ($134,739 - $202,108 estimated annual) WORK LOCATION: San Carlos, CA JOB SUMMARY: The IT Manager, Infrastructure & Cybersecurity will report to the Director of Infrastructure & Cybersecurity in the Division of Innovation & Technology. The Infrastructure Manager’s role is to plan, organize, and manage staff and overall operations to ensure the stable operation of the organization’s entire IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly Enterprise Network Infrastructure, Cloud Infrastructure, Data Center, Server Infrastructure, Data Communications, and Telecommunications systems Cybersecurity and IT Disaster Recovery The Infrastructure Manager will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion. The IT Manager will work closely with key departments in the San Mateo County Transit District (SamTrans), the Peninsula Corridor Joint Powers Board (Caltrain), and the San Mateo County Transportation Authority (TA) and other departments to identify, recommend, develop, implement, and support cost-effective Infrastructure & Cybersecurity solutions for the entire district. The incumbent will ensure continuity of end-user computing services for District employees and contractors through planning, technical leadership, and project coordination. EXAMPLES OF ESSENTIAL FUNCTIONS: Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, servers, databases, and so on. Conduct feasibility studies for various upgrade projects, improvements, and other conversions. Define hardware and software standards in conjunction with owners and stakeholders. Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure. Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure. Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base. Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities. Develop, implement, and manage Service Level Agreements (SLAs), including coordinating discussions with stakeholder management regarding current and anticipated service requirements and alternative approaches. Develop and manage IT policies and procedures related to infrastructure Oversee major Project and IT Service delivery. Plans, coordinates, and monitors all aspects of internal information system-specific projects, which translate business objectives and requirements into workable plans, requirements documents, technical and functional design documents and models. Supervise staff. Hires, mentors and takes appropriate corrective and/or disciplinary action. Participates in selection, coordinates staff training, establishes performance objectives, monitors and evaluates employee performance. Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements. Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management. Participate in the development of IT strategies in collaboration with IT chief. Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts. Establish service level agreements with business units. Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts. Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services. Assist with the planning and deployment of infrastructure security measures. EXAMPLES OF DUTIES: Plans, directs, and manages enterprise IT infrastructure, and oversees the operations to ensure high availability of mission critical systems, and develops and implements strategic projects. Oversees the work of contractors and consultants in the study, design, development, implementation, and maintenance of the information systems and related projects Develop the staff, systems and processes used to ensure best-of-class IT services in a fast-paced environment. Develop metrics and KPI's to measure success including continuously improve and streamline Infrastructure deployment and maintenance processes. Document systems and related infrastructure Standard Operating Procedures (SOPs) Support audit and regulatory requests as well as maintain documentation to support those requests. Coordinate departmental activities and special projects to ensure quality, cost-effectiveness, and meeting timetables. Manages deliverable estimation process, resource allocation and efficient utilization; negotiates resource conflicts with other project managers or resources managers as appropriate. Create Program/Project Plans with milestone and activity details for all IT projects. Evaluate job performance of staff which also includes the professional development of staff through the identification of on-the-job and other professional development opportunities. Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees and the public from injury or harm. Promote safety awareness and follow safety procedures to reduce or eliminate accidents. Manage IT related Procurement activities and vendor contracts. Developing and managing a department's information security, business continuity, disaster recovery, and safety programs to mitigate system or other catastrophic failure. Leading technical design decisions by analyzing situations, identifying issues, advising staff, recommending solutions, resolving complex technological problems, and evaluating outcomes. Planning and implementing architecture for an agency′s IT infrastructure. Performs other duties as assigned. SUPERVISION : Works under the general supervision of the Director of Infrastructure & Cybersecurity, who establishes goals and objectives and evaluates performance. MINIMUM QUALIFICATIONS : Sufficient experience, training and/or education to demonstrate the knowledge and ability to successfully perform the essential functions of the position. In lieu of a degree, work-related experience that demonstrates the skills and experience necessary to perform this role will be accepted. Development of the required knowledge and abilities is typically obtained through but not limited to: Bachelor’s degree in computer science/technology or closely related field. At least five (5) years of progressive full-time experience in managing IT & Network Infrastructure/ Data Center / Cloud Services Two (2) years of full-time supervisory experience leading and managing an IT group. PREFERRED QUALIFICATIONS: Experience working with Networks/ Data Center / Firewalls / Public Cloud Experience managing Infrastructure in Azure & Amazon Clouds. Deep technical expertise in architecting & managing enterprise networks. Windows 10 or above, Azure Active Directory, Microsoft Office 365, Microsoft Exchange Online/ Dell / Nutanix / Palo Alto / Azure Exhaustive understanding of Protocols, databases, and Information Technology Infrastructure Library (ITIL) standards Budgeting and forecasting experience in a technology environment is desired, along with vendor management experience. Project management leadership experience. Any other technology certifications a plus. SELECTION PROCESS MAY INCLUDE: The process will include a panel interview and may include written and skills test assessments or supplemental questions. Only those candidates who are the most qualified will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to continue in the process. CURRENT EMPLOYMENT BENEFITS AT SAMTRANS: For additional information on SamTrans benefits, please visit, https://www.samtrans.com/jobs Holidays: Seven (7) paid holidays, plus up to four (4) floating holidays per year Paid Time Off: Up to 26 days per year Cafeteria Plans: Medical, dental, vision care, group life insurance and more Transportation: Free Bus Transportation for employees and qualified dependents Work Location: Select positions are eligible to work remote up to 50% of the time Pension: Social Security and California Public Employees Retirement Systems (CalPERS) Classic Members - 2% @ 60 benefit formula, 3 year average of highest compensation New Members - 2% @ 62 benefit formula, 3 year average of highest compensation HOW TO APPLY: To apply, please visit the https://www.samtrans.com/jobs . Complete an online employment application by 11:59 p.m. on Sunday, May 12, 2024 (1st cutoff April 21, 2024). A resume will not be accepted in lieu of the application. Incomplete applications will not be considered. The Human Resources Department will make reasonable efforts in the recruitment/examination process to accommodate applicants with disabilities upon request. If you have a need for an accommodation, please contact the Human Resources Department at recruitment@samtrans.com . SamTrans celebrates diversity and is committed to creating an inclusive and welcoming workplace environment. We are an Affirmative Action/Equal Opportunity Employer. Minorities, Women, Persons with Disabilities and Veterans are encouraged to apply.
Mar 30, 2024
Full Time
The San Mateo County Transit District serves nearly 100,000 customers each weekday on its SamTrans buses, Redi-Wheel paratransit vehicles, Caltrain commuter rail cars and shuttles, as well as a robust capital program. The Transit District, which is in the heart of the San Francisco Bay Area, also is the managing agency for the San Mateo County Transportation Authority. Staff enjoys a dynamic organization that fosters personal development and professional advancement of its staff. The Transit District’s core values include integrity, customer focus, respect, quality, teamwork, leadership and accountability. Excellent benefits are provided. TITLE: IT Manager, Infrastructure & Cybersecurity EMPLOYMENT TYPE: Exempt (Full-Time) DIVISION: Innovation & Technology APPLICATION DEADLINE: Sunday, May 12, 2024 (1st cutoff April 21, 2024) PAY RANGE: $2,591.13 - $3,886.69 weekly ($134,739 - $202,108 estimated annual) WORK LOCATION: San Carlos, CA JOB SUMMARY: The IT Manager, Infrastructure & Cybersecurity will report to the Director of Infrastructure & Cybersecurity in the Division of Innovation & Technology. The Infrastructure Manager’s role is to plan, organize, and manage staff and overall operations to ensure the stable operation of the organization’s entire IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly Enterprise Network Infrastructure, Cloud Infrastructure, Data Center, Server Infrastructure, Data Communications, and Telecommunications systems Cybersecurity and IT Disaster Recovery The Infrastructure Manager will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion. The IT Manager will work closely with key departments in the San Mateo County Transit District (SamTrans), the Peninsula Corridor Joint Powers Board (Caltrain), and the San Mateo County Transportation Authority (TA) and other departments to identify, recommend, develop, implement, and support cost-effective Infrastructure & Cybersecurity solutions for the entire district. The incumbent will ensure continuity of end-user computing services for District employees and contractors through planning, technical leadership, and project coordination. EXAMPLES OF ESSENTIAL FUNCTIONS: Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, servers, databases, and so on. Conduct feasibility studies for various upgrade projects, improvements, and other conversions. Define hardware and software standards in conjunction with owners and stakeholders. Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure. Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure. Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base. Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities. Develop, implement, and manage Service Level Agreements (SLAs), including coordinating discussions with stakeholder management regarding current and anticipated service requirements and alternative approaches. Develop and manage IT policies and procedures related to infrastructure Oversee major Project and IT Service delivery. Plans, coordinates, and monitors all aspects of internal information system-specific projects, which translate business objectives and requirements into workable plans, requirements documents, technical and functional design documents and models. Supervise staff. Hires, mentors and takes appropriate corrective and/or disciplinary action. Participates in selection, coordinates staff training, establishes performance objectives, monitors and evaluates employee performance. Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements. Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management. Participate in the development of IT strategies in collaboration with IT chief. Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts. Establish service level agreements with business units. Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts. Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services. Assist with the planning and deployment of infrastructure security measures. EXAMPLES OF DUTIES: Plans, directs, and manages enterprise IT infrastructure, and oversees the operations to ensure high availability of mission critical systems, and develops and implements strategic projects. Oversees the work of contractors and consultants in the study, design, development, implementation, and maintenance of the information systems and related projects Develop the staff, systems and processes used to ensure best-of-class IT services in a fast-paced environment. Develop metrics and KPI's to measure success including continuously improve and streamline Infrastructure deployment and maintenance processes. Document systems and related infrastructure Standard Operating Procedures (SOPs) Support audit and regulatory requests as well as maintain documentation to support those requests. Coordinate departmental activities and special projects to ensure quality, cost-effectiveness, and meeting timetables. Manages deliverable estimation process, resource allocation and efficient utilization; negotiates resource conflicts with other project managers or resources managers as appropriate. Create Program/Project Plans with milestone and activity details for all IT projects. Evaluate job performance of staff which also includes the professional development of staff through the identification of on-the-job and other professional development opportunities. Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees and the public from injury or harm. Promote safety awareness and follow safety procedures to reduce or eliminate accidents. Manage IT related Procurement activities and vendor contracts. Developing and managing a department's information security, business continuity, disaster recovery, and safety programs to mitigate system or other catastrophic failure. Leading technical design decisions by analyzing situations, identifying issues, advising staff, recommending solutions, resolving complex technological problems, and evaluating outcomes. Planning and implementing architecture for an agency′s IT infrastructure. Performs other duties as assigned. SUPERVISION : Works under the general supervision of the Director of Infrastructure & Cybersecurity, who establishes goals and objectives and evaluates performance. MINIMUM QUALIFICATIONS : Sufficient experience, training and/or education to demonstrate the knowledge and ability to successfully perform the essential functions of the position. In lieu of a degree, work-related experience that demonstrates the skills and experience necessary to perform this role will be accepted. Development of the required knowledge and abilities is typically obtained through but not limited to: Bachelor’s degree in computer science/technology or closely related field. At least five (5) years of progressive full-time experience in managing IT & Network Infrastructure/ Data Center / Cloud Services Two (2) years of full-time supervisory experience leading and managing an IT group. PREFERRED QUALIFICATIONS: Experience working with Networks/ Data Center / Firewalls / Public Cloud Experience managing Infrastructure in Azure & Amazon Clouds. Deep technical expertise in architecting & managing enterprise networks. Windows 10 or above, Azure Active Directory, Microsoft Office 365, Microsoft Exchange Online/ Dell / Nutanix / Palo Alto / Azure Exhaustive understanding of Protocols, databases, and Information Technology Infrastructure Library (ITIL) standards Budgeting and forecasting experience in a technology environment is desired, along with vendor management experience. Project management leadership experience. Any other technology certifications a plus. SELECTION PROCESS MAY INCLUDE: The process will include a panel interview and may include written and skills test assessments or supplemental questions. Only those candidates who are the most qualified will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to continue in the process. CURRENT EMPLOYMENT BENEFITS AT SAMTRANS: For additional information on SamTrans benefits, please visit, https://www.samtrans.com/jobs Holidays: Seven (7) paid holidays, plus up to four (4) floating holidays per year Paid Time Off: Up to 26 days per year Cafeteria Plans: Medical, dental, vision care, group life insurance and more Transportation: Free Bus Transportation for employees and qualified dependents Work Location: Select positions are eligible to work remote up to 50% of the time Pension: Social Security and California Public Employees Retirement Systems (CalPERS) Classic Members - 2% @ 60 benefit formula, 3 year average of highest compensation New Members - 2% @ 62 benefit formula, 3 year average of highest compensation HOW TO APPLY: To apply, please visit the https://www.samtrans.com/jobs . Complete an online employment application by 11:59 p.m. on Sunday, May 12, 2024 (1st cutoff April 21, 2024). A resume will not be accepted in lieu of the application. Incomplete applications will not be considered. The Human Resources Department will make reasonable efforts in the recruitment/examination process to accommodate applicants with disabilities upon request. If you have a need for an accommodation, please contact the Human Resources Department at recruitment@samtrans.com . SamTrans celebrates diversity and is committed to creating an inclusive and welcoming workplace environment. We are an Affirmative Action/Equal Opportunity Employer. Minorities, Women, Persons with Disabilities and Veterans are encouraged to apply.
Texas Tech University Health Sciences Center
Lubbock, TX
Research Technical Project Manager Lubbock 35797BR Position Description Ensures on-time and quality delivery of technological and digital projects. This title is restricted to the Institute of Telehealth Technology and Innovation or the Office of Research and Innovation. Major/Essential Functions This position will lead the universitys research IT initiatives, specializing in the facilitation of high-performance computing with our partner general academic campus Texas Tech University, including storage and processing capacity, and will ensure robust security protocols. This role is pivotal for ensuring that research data, especially personal health information derived from human subjects research and clinical trials, is handled with utmost integrity and security. The individual must seamlessly integrate with the broader IT community within the university and bridge the diverse needs of both basic science and clinical research faculty with the overarching computing infrastructure of the university. Key Responsibilities: Research IT Leadership: Establishes productive relationships with the TTUHSC research community and other partners to understand customer needs. Works collaboratively with TTUHSC IT, vendors and other partners to translate customer needs into objective goals, ensuring that they are aligned with the university's vision, TTUHSC IT framework and the specific needs of the Office of Research and Innovation. High-Performance Computing Center (HPCC) Liaison: Work collaboratively with the High-Performance Computing Center of Texas Tech University, TTUHSC IT Division and other business partners as needed to communicate the data processing needs of the TTUHSC Research community. Works with appropriate partners to facilitate access to HPCC resources for TTUHSC faculty. Institute of Telehealth and Digital Technology: Collaborate effectively with the newly established Texas Tech University Health Sciences Center Institute of Telehealth and Digital Technology to ensure alignment of resources and maximize digital health research opportunities for faculty and students by leveraging the combined infrastructure of the Office of Research and Innovation and the new institute. Data Storage Strategy: Works with TTUHSC IT Division to explore solutions for, and coordinate delivery of, efficient, scalable, and secure data storage solutions to that adhere to the Data Management Storage Plan and operating policies. Security and Compliance: Ensures all appropriate TTUHSC security measures, are utilized on all institutionally owned equipment. Works with vendors, PIs and TTUHSC IT to ensure installation and configuration of security controls meet the TTUHSC IT Security data security standards and provide appropriate equipment functionality as needed. Training and Development: Organize training sessions and workshops for research staff, promoting best practices in data management, storage, and security and other technology topics as needed. Continuous Improvement: Monitor the latest trends and innovations in research IT, ensuring that the university remains at the forefront of technology and best practices. Reporting: Provide regular updates to the Senior Vice President for Research and Innovation on the status of research IT projects, challenges, and opportunities for growth. Required Qualifications Bachelors degree with 6 years of related experience and training OR a combination of education and/or related experience to equal 10 years. Must obtain an ITIL certification or equivalent within one year of hire. Certification shall be maintained once obtained. To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=834832 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx. Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-be24f7bf5644a341bf263f510e09f2d5
Mar 15, 2024
Full Time
Research Technical Project Manager Lubbock 35797BR Position Description Ensures on-time and quality delivery of technological and digital projects. This title is restricted to the Institute of Telehealth Technology and Innovation or the Office of Research and Innovation. Major/Essential Functions This position will lead the universitys research IT initiatives, specializing in the facilitation of high-performance computing with our partner general academic campus Texas Tech University, including storage and processing capacity, and will ensure robust security protocols. This role is pivotal for ensuring that research data, especially personal health information derived from human subjects research and clinical trials, is handled with utmost integrity and security. The individual must seamlessly integrate with the broader IT community within the university and bridge the diverse needs of both basic science and clinical research faculty with the overarching computing infrastructure of the university. Key Responsibilities: Research IT Leadership: Establishes productive relationships with the TTUHSC research community and other partners to understand customer needs. Works collaboratively with TTUHSC IT, vendors and other partners to translate customer needs into objective goals, ensuring that they are aligned with the university's vision, TTUHSC IT framework and the specific needs of the Office of Research and Innovation. High-Performance Computing Center (HPCC) Liaison: Work collaboratively with the High-Performance Computing Center of Texas Tech University, TTUHSC IT Division and other business partners as needed to communicate the data processing needs of the TTUHSC Research community. Works with appropriate partners to facilitate access to HPCC resources for TTUHSC faculty. Institute of Telehealth and Digital Technology: Collaborate effectively with the newly established Texas Tech University Health Sciences Center Institute of Telehealth and Digital Technology to ensure alignment of resources and maximize digital health research opportunities for faculty and students by leveraging the combined infrastructure of the Office of Research and Innovation and the new institute. Data Storage Strategy: Works with TTUHSC IT Division to explore solutions for, and coordinate delivery of, efficient, scalable, and secure data storage solutions to that adhere to the Data Management Storage Plan and operating policies. Security and Compliance: Ensures all appropriate TTUHSC security measures, are utilized on all institutionally owned equipment. Works with vendors, PIs and TTUHSC IT to ensure installation and configuration of security controls meet the TTUHSC IT Security data security standards and provide appropriate equipment functionality as needed. Training and Development: Organize training sessions and workshops for research staff, promoting best practices in data management, storage, and security and other technology topics as needed. Continuous Improvement: Monitor the latest trends and innovations in research IT, ensuring that the university remains at the forefront of technology and best practices. Reporting: Provide regular updates to the Senior Vice President for Research and Innovation on the status of research IT projects, challenges, and opportunities for growth. Required Qualifications Bachelors degree with 6 years of related experience and training OR a combination of education and/or related experience to equal 10 years. Must obtain an ITIL certification or equivalent within one year of hire. Certification shall be maintained once obtained. To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=834832 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx. Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-be24f7bf5644a341bf263f510e09f2d5
CITY OF ATLANTA, GA
Atlanta, Georgia, United States
Posting Open Until Filled Salary Commensurate with Experience IT Managers ensure that the City of Atlanta’s IT Enterprise Application are available, reliable, and that they meet city’s business objectives. IT Manager supports, manages, coaches, and encourages, enterprise applications staff. The Enterprise Applications Division Manager is responsible for the management of the citywide Enterprise applications and systems and administration, applications acquisition, implementation, and upgrade; standards compliance, business systems alignment with all citywide applications and systems including but not limited to Kronos, TCP, DocuSign, ServiceNow, Adobe Pro and Creative Cloud all apps and many others. IT Manager also oversees citywide Application infrastructure and data management, business intelligence and data analysis that provides quantitative and qualitative solutions to business problems. IT Manager provides direction, training, coordinates workflow and project assignments, serves as a resource for all staff assigned to Enterprise Applications. PRINCIPLE ACCOUNTABILITIES : Oversees enterprise application: Development and performance, integration, and interfacing of systems. Ensures high availability, security and accuracy of systems and data in accordance with generally accepted best practices and internal policies. Effective project management including: Accurate scoping and definition for projects Assurance that enterprise Application division projects meet or exceed business goals set for projects. Vendor collaboration and management. Staff workload and resources management. Projects and tasks reporting. Proactive project risk management. Coordination with other divisions and units within AIM and user community. Assigns, schedules, and oversees the daily activities of staff: Delegates appropriately to staff based on their job level, skills, and abilities. Promotes, implements, fosters an environment that proactively supports change and innovation. Reviews and analyzes team workload as a preliminary step before making decisions and assignments. Infuses a learning culture to drive continual improvement. Holds staff accountable, including giving them clear direction and defined objectives. Proactively engages employees in conversations about their performance. Delegates and empowers staff to meet project objectives and customer expectations and appropriately administer systems. Coordinates with AIM Management and HR on discipline and termination procedures. Develops training programs for each position in the division. Manages enterprise applications projects and priorities as assigned by the AIM management through collaborating with other division managers: Reviews and develops projects and schedules that span divisions. Develops and maintains process, procedure, and policy as appropriate. Recommends strategic technology or business system changes to the CIO and to customer groups. Participates in developing short and long-term goals for the Information Technology Department. Manages and administers service level agreements with business clients. Shares responsibility for major processes such as change management, release management, and request management. Establishes and enforces technical standards such as database, server, desktop, development, and others. Ensures that customer service and communication with customers is a priority. Recommends and manages assigned budget and any associated capital projects budgets. Monitors performance to budget and assures that city funds are managed carefully and transparently. Manages and oversees the relationships between Enterprise Applications Team and business customers to ensure that IT goals are aligned, enhances, and the city’s business strategy. Accomplishes the selection, development, design, integration, and operation of enterprise applications and business software solutions across the city of Atlanta. MINIMUM QUALIFICATIONS : Bachelor’s degree in computer science, Information Technology, Business, Public Administration, or related degree and at least 5 years of progressively responsible work in enterprise applications, including at least 2 years of supervisory experience, or any combination thereof sufficient to demonstrate competence for this position. Preferred enterprise applications management experience with demonstrable success, vendor management experience, and familiarity with the applications toolset in use at major local government agencies. Preferred skills include experience in enterprise application implementation, upgrading, managing, and supporting and modifying systems, and administration, business analysis and process improvement, application, business intelligence analytics and reporting and IT portfolio management experience. Nice to Haves: Project Management Professional Certified Scrum Master Business Analytics Certification
Apr 16, 2024
Full Time
Posting Open Until Filled Salary Commensurate with Experience IT Managers ensure that the City of Atlanta’s IT Enterprise Application are available, reliable, and that they meet city’s business objectives. IT Manager supports, manages, coaches, and encourages, enterprise applications staff. The Enterprise Applications Division Manager is responsible for the management of the citywide Enterprise applications and systems and administration, applications acquisition, implementation, and upgrade; standards compliance, business systems alignment with all citywide applications and systems including but not limited to Kronos, TCP, DocuSign, ServiceNow, Adobe Pro and Creative Cloud all apps and many others. IT Manager also oversees citywide Application infrastructure and data management, business intelligence and data analysis that provides quantitative and qualitative solutions to business problems. IT Manager provides direction, training, coordinates workflow and project assignments, serves as a resource for all staff assigned to Enterprise Applications. PRINCIPLE ACCOUNTABILITIES : Oversees enterprise application: Development and performance, integration, and interfacing of systems. Ensures high availability, security and accuracy of systems and data in accordance with generally accepted best practices and internal policies. Effective project management including: Accurate scoping and definition for projects Assurance that enterprise Application division projects meet or exceed business goals set for projects. Vendor collaboration and management. Staff workload and resources management. Projects and tasks reporting. Proactive project risk management. Coordination with other divisions and units within AIM and user community. Assigns, schedules, and oversees the daily activities of staff: Delegates appropriately to staff based on their job level, skills, and abilities. Promotes, implements, fosters an environment that proactively supports change and innovation. Reviews and analyzes team workload as a preliminary step before making decisions and assignments. Infuses a learning culture to drive continual improvement. Holds staff accountable, including giving them clear direction and defined objectives. Proactively engages employees in conversations about their performance. Delegates and empowers staff to meet project objectives and customer expectations and appropriately administer systems. Coordinates with AIM Management and HR on discipline and termination procedures. Develops training programs for each position in the division. Manages enterprise applications projects and priorities as assigned by the AIM management through collaborating with other division managers: Reviews and develops projects and schedules that span divisions. Develops and maintains process, procedure, and policy as appropriate. Recommends strategic technology or business system changes to the CIO and to customer groups. Participates in developing short and long-term goals for the Information Technology Department. Manages and administers service level agreements with business clients. Shares responsibility for major processes such as change management, release management, and request management. Establishes and enforces technical standards such as database, server, desktop, development, and others. Ensures that customer service and communication with customers is a priority. Recommends and manages assigned budget and any associated capital projects budgets. Monitors performance to budget and assures that city funds are managed carefully and transparently. Manages and oversees the relationships between Enterprise Applications Team and business customers to ensure that IT goals are aligned, enhances, and the city’s business strategy. Accomplishes the selection, development, design, integration, and operation of enterprise applications and business software solutions across the city of Atlanta. MINIMUM QUALIFICATIONS : Bachelor’s degree in computer science, Information Technology, Business, Public Administration, or related degree and at least 5 years of progressively responsible work in enterprise applications, including at least 2 years of supervisory experience, or any combination thereof sufficient to demonstrate competence for this position. Preferred enterprise applications management experience with demonstrable success, vendor management experience, and familiarity with the applications toolset in use at major local government agencies. Preferred skills include experience in enterprise application implementation, upgrading, managing, and supporting and modifying systems, and administration, business analysis and process improvement, application, business intelligence analytics and reporting and IT portfolio management experience. Nice to Haves: Project Management Professional Certified Scrum Master Business Analytics Certification
City of Santa Clara, CA
Santa Clara, California, United States
Description The Departments: The City of Santa Clara is recruiting for two Compliance Manager positions: one (1) position in the Electric Utility Department, and one (1) position in the Water and Sewer Utilities Department. The Electric Department, doing business as “Silicon Valley Power,” (SVP) currently provides over 600 Megawatts of power to residential and business customers within Santa Clara, of which 40 percent of comes from carbon-free renewable resources. In addition to operating several in-town generation plants, SVP owns and operates Santa Clara’s transmission and distribution electric system. It is the mission of Silicon Valley Power to be a progressive, service-oriented utility, offering reliable, competitively priced services for the benefit of Santa Clara and its customers. Being competitive in the marketplace with a continuous focus on customer service, SVP can provide economic value to the City of Santa Clara and its customers while maintaining low residential rates and offering competitive rates for all customers. The Water and Sewer Utilities Department is a utility enterprise that provides planning, design, construction, maintenance, and operation of the City's water distribution system, sewer collection system, and recycled water system. For more information about Water and Sewer Utilities please visit the department website . The Positions: Electric Utility Department: The Compliance Manager for the Electric Utility (SVP) will lead the department’s North American Electric Reliability Corporation (NERC) Compliance Program. Based on SVP’s NERC Registrations as a Transmission Owner, Transmission Operator, Distribution Provider, Transmission Planner, Generation Owner, and Generation Operator, the Compliance Manager monitors NERC Reliability Standard projects and works with business units across the utility to plan a strategy for meeting compliance with upcoming regulatory changes. This position also performs ongoing reviews of the utility’s current practices, and operational events for compliance with existing reliability standards. The NERC Compliance Manager interfaces with the Western Electric Coordinating Council (SVP’s Compliance Enforcement Authority) for compliance spot checks, annual self-certifications, and the triennial NERC/WECC Audit. The Compliance Manager will prepare the utility for upcoming audits, coordinate compliance with SVP’s neighboring utility as needed, manage contracts as well as contractors and support staff. The ideal candidate will have: a good grasp of vertically integrated utility operations, strong analytical and writing skills, excellent organizational and record-keeping skills, experience with SharePoint, and experience organizing and leading teams. The Compliance Manager (NERC) for the Electric Utility must pass a criminal history background check that meets the requirements of NERC Standard CIP-004 prior to employment and every 7 years thereafter. Water and Sewer Utilities Department: The Compliance Manager for the Water and Sewer Utilities position oversees the Code Enforcement, Water Resources Specialist and administrative staff. This is a critical position with the responsibilities that include managing the City's water quality monitoring program to ensure the protection of the public and compliance with all applicable drinking water regulations as promulgated by the California Department of Health Services, California Environmental Protection Agency, and the U.S. Environmental Protection Agency; managing all State and Federal regulatory programs and issues for the protection of the public and employees from industrial accidents, and occupational and environmental health hazards. Also managing all ongoing water and sewer utility compliance with applicable regulations/standards/policies governed by OSHA, Cal OSHA, EPA, DOT, California Department of Health Services, State Water Resource Control Board, the Regional Water Quality Control Board and any other Federal, State, and local regulatory agency and when necessary, direct corrective action that may include halting an operation. Due to the level and day-to-day responsibility of the Compliance Manager, this position is integral to the Water and Sewer Utilities. The Compliance Manager is a key leadership position in the unclassified service with assigned responsibility for ensuring compliance with all Federal, State and local laws, regulations, permits for City of Santa Clara within the Electric Utility, Water & Sewer Utilities and Public Works Departments. The employee will provide the leadership of all employees through coaching, enabling and facilitating a team environment and working collaboratively with internal and external customers. Individual is responsible for initiating actions up to and including stopping an operation when necessary to assure full compliance. As a member of the City's Unclassified Service Compliance Manager is an "at-will" position and the incumbent serves at the discretion of the City Manager. An incumbent in this classification: demonstrates strong ethical, professional, and service-oriented leadership and interpersonal skills, sets a good example; and correctly applies the tenets of the City's Code of Ethics and Values. Additional Information: You must answer all job specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter 2) Resume and (3) Answers to Supplemental Questions. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This position is open until filled: Applications will be reviewed on a bi-weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. . Typical Duties Duties include, but are not limited to the following: Under general direction: For the Electric Utility and Water and Sewer Utilities Departments: • Works with all personnel ensuring an injury free work place; • Develops the programs and procedures necessary to be in compliance with all Federal, State and local environmental, health and safety and security laws, regulations and permits; • Maintains water quality, environmental, health, safety and security files and compliance with State and Federal regulations; • Develops and provides training for employees through coaching, enabling, and facilitating techniques and ensures that effective training programs are in place; • Utilizes continuous improvement tools like benchmarking, and establishes key process measures that meet the organization's needs; • Develops and implements incident investigation and reporting programs, and takes appropriate preventive actions; • Maintains the Material Safety Data Sheet System to ensure it is complete and up-to-date; • Reviews and revises all pertinent materials l for content, comprehension level, and clarity; • Maintains current information on applicable laws, regulations and permits with Federal and State agencies; • Provides necessary budgeting , communication, contracting, , agency relations with Federal, State and local regulatory bodies • Ensures that performance standards and records management requirements are met to achieve outcomes and expectations; • Assists in the preparation of material and evidence for the organization's use in hearings, lawsuits, and insurance investigations; • Ensures maintenance of applicable professional certifications required for employees; and • Performs other related duties as assigned. For the Electric Utility Department: • Manages all environmental, health, safety, reliability and security programs and issues to ensure employee safety; • Manages and directs all facility environmental programs including hazardous and non-hazardous waste, air and water permitting and all facility compliance with applicable regulations/standards/policies governed by OSHA, Cal OSHA, EPA, NFPA, DOT, BAAQMD, CEC, FERC, WECC, and any other Federal, State and local regulatory agencies; • Conducts health & safety, health, physical security, environmental and behavioral based management system audits to identify existing and potential deficiencies and monitors corrective actions identified, and to assess compliance with standards and assure implementation of required changes; • Develops and implements the medical surveillance program, including hazardous materials exposure, hearing conservation, respiratory protection and any others as needed; • Coordinates all activities associated with Worker's Compensation with the Human Resources Department; and • Maintains the Material Safety Data Sheet System to ensure it is complete and up to date. For the Water and Sewer Utilities Department: • Manages the City's water quality monitoring program to ensure the protection of the public and compliance with all applicable drinking water regulations as promulgated by the State Water Resources Control Board (SWRCB) - Division of Drinking Water, California Environmental Protection Agency, and U.S. Environmental Protection Agency; • Manages the City's demand side management programs to promote water conservation and the efficient use of water within the City; • Manages all State and Federal regulatory programs and issues to ensure the protection of the public and employees safety; • Manages and directs all facility environmental programs including hazardous and non-hazardous wastes, air and water permitting; and all ongoing water and sewer utility compliance with applicable regulations/standards/policies governed by OSHA, Cal OSHA, EPA, DOT, State Water Resources Control Board (SWRCB) - Division of Drinking Water and other applicable divisions, the Regional Water Quality Control Board and any other Federal, State and local regulatory agencies. Minimum Qualifications EDUCATION AND EXPERIENCE For all departments: • Education and experience equivalent to graduation from an accredited college or university with a Bachelor's degree in Chemistry, Environmental Studies or closely related field; and • Three (3) years of experience at a responsible level in regulatory compliance in the electric utility, water and sewer utility industry, or storm water pollution prevention program. Desirable Qualifications • An additional two (2) years' experience in hazardous materials, management regulatory compliance in the electric or water resource planning in the water utility industry; • A Master's degree in Chemistry, Environmental Studies, Engineering or Public Administration for positions in the Water & Sewer Utilities Department and Public Works Department. LICENSE Possession of a valid California Class C driver's license is required at the time of appointment and for duration of employment. For Water & Sewer Utilities Department: • Possession of a valid Water Distribution Operators Certificate (Grade D2, or above) or the ability to obtain that certificate within 12 months of appointment; • Possession of a valid Collection System Maintenance certificate (Grade 2 or above) issued by the California Water Environment Association or the ability to obtain that certificate within 12 months of appointment. OTHER REQUIREMENTS • Must be able to perform all of the essential functions of the job. • May be required to work unusual hours in emergency situations. CONFLICT OF INTEREST Incumbents in this position are required to file a Conflict-of-Interest statement upon assuming office, annually and upon leaving office, in accordance with City Manager Directive 100. Knowledge, Skills, and Abilities Knowledge of: For all departments: • Principles of leadership and management through coaching, enabling and facilitating employees working in a team environment and working collaboratively with internal and external (Federal, State and local) customers and agencies; • Principles and practices of Electric Utility or Water & Sewer Utilities or Public Works environmental, health and safety and regulatory compliance methods; • Applicable laws, regulations and permits, including Environmental Protection Agency, air emissions, clean water and hazardous waste; • Applicable regulations/standards/policies governed by OSHA, Cal OSHA, EPA, DOT, CPUC; • Principles and practices of budgeting, communication, contracting, performance standards, records management, and resource management to achieve outcomes and expectations in implementing compliance programs to be consistent with environmental, health, safety, security laws, regulations and permits; • Modern office equipment, and computer software programs including but not limited to current windows applications, Word, Excel (advanced user) and PowerPoint; • Effective leadership, supervision, training and project management principles and practices; • Research methods and statistical analysis; and • Familiarity with service request management platforms and other applicable technologies to provide oversight and monitoring. For the Electric Utility Department: • Applicable regulations/standards/policies governed by FERC, NERC and WECC. For the Water and Sewer Utilities Department: • Applicable laws, regulations and permits affecting the water and sewer utility industry, including Environmental Protection Agency, air emissions, and State Water Resources Control Board (SWRCB) - Division of Drinking Water and the City's Rules and Regulations for Sewers and Sewage Disposal; and • Principles of water resource planning. Ability to: • Prepare, analyze and forecast complex sets of data and prepare necessary memorandums, reports, and charts as assigned; • Identify requirements to ensure a safe, effective and efficient operation of the Electric Utility, Water & Sewer Utilities or Public Works Departments; • Evaluate situations, identify problems, make logical decisions and follow through on resolution; • Conduct research and analysis of complex technical issues; evaluate options and make recommendations for action; prepare staff reports and recommendations; • Manage consultants and contractors to meet contract requirements; • Interpret Federal, State and local regulations and assess impacts on City departments and the utilities' or public works customers; • Communicate clearly and effectively verbally, and in writing, and make presentations to management and regulatory agencies; • Establish and maintain effective working relationships with those contacted in the course of work including but not limited to supervisors, subordinates and customers; • Work in a team-based environment and achieve common goals; • Effectively handle multiple priorities, organize workload and meet strict deadlines; and • Walk or stand for extended periods of time and bend, stoop, crawl, reach, carry, climb, and lift as necessary to perform assigned duties. City of Santa Clara Benefit Summary Overview for Bargaining Unit #9 Miscellaneous Unclassified Management This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #9 employees in 2024. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula -employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $10,397.40(Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to $2042.82/month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis Coverage is effective as early asthe first day of the monthafter date of hire If an employee enrolls in a plan with a premium that is less than $946.86/month, they will be paid the difference in cash Employees hired on or after 1/1/2023who opt-out of City-offered health insurance and provide annual attestation and acceptableproof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Vision Insurance: Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee’s VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance: City pays for $50,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information Long Term Disability (LTD) Insurance: Benefit is 60% of basic wage up to $13,333; max $8,000/month City paid benefit. City pays $.207/$100 of insured earnings 60 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3,200per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $315per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 -4 years of service: 10 days (80 hours)/year For 5 -9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum accrual is 480 hours Once per year, employees can elect to convert up to 80 hours of accrued vacation to cash to be paid out in up to two cash-outs the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 32 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Management Leave: 120 hours of management leave credited to employees each January 1st New employees hired between January 1st and June 30th receive 120 hours of management leave their first year New employees hired between July 1st and December 31st receive 60 hours of management leave their first year Unused management leave may be carried over from one calendar year to the next; however, an employee may never have more than 240 hours (calendar years 2021 through 2024) of “banked” management leave Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year) Mobile Communication Device Allowance: $80/month in lieu of carrying a City-issued cell phone Auto Allowance (an alternative to mileage reimbursement or use of a City vehicle): Department Heads receive $320/month (up to $520, with City Manager approval). Assistant Department Heads and Division Managers can receive $200/month (Up to $500 with City Manager approval) Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to$416/month in 2024(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $249/month in 2024(amount adjusted annually) Alternate Work Schedule: An employee shall be eligible to work a 9/80 alternate work schedule according to the conditions, criteria, and requirements set forth in City Manager's Directive 71. Requests to work a 9/80 schedule shall be made through or by the Department Head to the City Manager. The City Manager must approve the schedule and the City Manager or Department Head (for employees other than Department Heads) may terminate the schedule at anytime.
Mar 08, 2024
Full Time
Description The Departments: The City of Santa Clara is recruiting for two Compliance Manager positions: one (1) position in the Electric Utility Department, and one (1) position in the Water and Sewer Utilities Department. The Electric Department, doing business as “Silicon Valley Power,” (SVP) currently provides over 600 Megawatts of power to residential and business customers within Santa Clara, of which 40 percent of comes from carbon-free renewable resources. In addition to operating several in-town generation plants, SVP owns and operates Santa Clara’s transmission and distribution electric system. It is the mission of Silicon Valley Power to be a progressive, service-oriented utility, offering reliable, competitively priced services for the benefit of Santa Clara and its customers. Being competitive in the marketplace with a continuous focus on customer service, SVP can provide economic value to the City of Santa Clara and its customers while maintaining low residential rates and offering competitive rates for all customers. The Water and Sewer Utilities Department is a utility enterprise that provides planning, design, construction, maintenance, and operation of the City's water distribution system, sewer collection system, and recycled water system. For more information about Water and Sewer Utilities please visit the department website . The Positions: Electric Utility Department: The Compliance Manager for the Electric Utility (SVP) will lead the department’s North American Electric Reliability Corporation (NERC) Compliance Program. Based on SVP’s NERC Registrations as a Transmission Owner, Transmission Operator, Distribution Provider, Transmission Planner, Generation Owner, and Generation Operator, the Compliance Manager monitors NERC Reliability Standard projects and works with business units across the utility to plan a strategy for meeting compliance with upcoming regulatory changes. This position also performs ongoing reviews of the utility’s current practices, and operational events for compliance with existing reliability standards. The NERC Compliance Manager interfaces with the Western Electric Coordinating Council (SVP’s Compliance Enforcement Authority) for compliance spot checks, annual self-certifications, and the triennial NERC/WECC Audit. The Compliance Manager will prepare the utility for upcoming audits, coordinate compliance with SVP’s neighboring utility as needed, manage contracts as well as contractors and support staff. The ideal candidate will have: a good grasp of vertically integrated utility operations, strong analytical and writing skills, excellent organizational and record-keeping skills, experience with SharePoint, and experience organizing and leading teams. The Compliance Manager (NERC) for the Electric Utility must pass a criminal history background check that meets the requirements of NERC Standard CIP-004 prior to employment and every 7 years thereafter. Water and Sewer Utilities Department: The Compliance Manager for the Water and Sewer Utilities position oversees the Code Enforcement, Water Resources Specialist and administrative staff. This is a critical position with the responsibilities that include managing the City's water quality monitoring program to ensure the protection of the public and compliance with all applicable drinking water regulations as promulgated by the California Department of Health Services, California Environmental Protection Agency, and the U.S. Environmental Protection Agency; managing all State and Federal regulatory programs and issues for the protection of the public and employees from industrial accidents, and occupational and environmental health hazards. Also managing all ongoing water and sewer utility compliance with applicable regulations/standards/policies governed by OSHA, Cal OSHA, EPA, DOT, California Department of Health Services, State Water Resource Control Board, the Regional Water Quality Control Board and any other Federal, State, and local regulatory agency and when necessary, direct corrective action that may include halting an operation. Due to the level and day-to-day responsibility of the Compliance Manager, this position is integral to the Water and Sewer Utilities. The Compliance Manager is a key leadership position in the unclassified service with assigned responsibility for ensuring compliance with all Federal, State and local laws, regulations, permits for City of Santa Clara within the Electric Utility, Water & Sewer Utilities and Public Works Departments. The employee will provide the leadership of all employees through coaching, enabling and facilitating a team environment and working collaboratively with internal and external customers. Individual is responsible for initiating actions up to and including stopping an operation when necessary to assure full compliance. As a member of the City's Unclassified Service Compliance Manager is an "at-will" position and the incumbent serves at the discretion of the City Manager. An incumbent in this classification: demonstrates strong ethical, professional, and service-oriented leadership and interpersonal skills, sets a good example; and correctly applies the tenets of the City's Code of Ethics and Values. Additional Information: You must answer all job specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter 2) Resume and (3) Answers to Supplemental Questions. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This position is open until filled: Applications will be reviewed on a bi-weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. . Typical Duties Duties include, but are not limited to the following: Under general direction: For the Electric Utility and Water and Sewer Utilities Departments: • Works with all personnel ensuring an injury free work place; • Develops the programs and procedures necessary to be in compliance with all Federal, State and local environmental, health and safety and security laws, regulations and permits; • Maintains water quality, environmental, health, safety and security files and compliance with State and Federal regulations; • Develops and provides training for employees through coaching, enabling, and facilitating techniques and ensures that effective training programs are in place; • Utilizes continuous improvement tools like benchmarking, and establishes key process measures that meet the organization's needs; • Develops and implements incident investigation and reporting programs, and takes appropriate preventive actions; • Maintains the Material Safety Data Sheet System to ensure it is complete and up-to-date; • Reviews and revises all pertinent materials l for content, comprehension level, and clarity; • Maintains current information on applicable laws, regulations and permits with Federal and State agencies; • Provides necessary budgeting , communication, contracting, , agency relations with Federal, State and local regulatory bodies • Ensures that performance standards and records management requirements are met to achieve outcomes and expectations; • Assists in the preparation of material and evidence for the organization's use in hearings, lawsuits, and insurance investigations; • Ensures maintenance of applicable professional certifications required for employees; and • Performs other related duties as assigned. For the Electric Utility Department: • Manages all environmental, health, safety, reliability and security programs and issues to ensure employee safety; • Manages and directs all facility environmental programs including hazardous and non-hazardous waste, air and water permitting and all facility compliance with applicable regulations/standards/policies governed by OSHA, Cal OSHA, EPA, NFPA, DOT, BAAQMD, CEC, FERC, WECC, and any other Federal, State and local regulatory agencies; • Conducts health & safety, health, physical security, environmental and behavioral based management system audits to identify existing and potential deficiencies and monitors corrective actions identified, and to assess compliance with standards and assure implementation of required changes; • Develops and implements the medical surveillance program, including hazardous materials exposure, hearing conservation, respiratory protection and any others as needed; • Coordinates all activities associated with Worker's Compensation with the Human Resources Department; and • Maintains the Material Safety Data Sheet System to ensure it is complete and up to date. For the Water and Sewer Utilities Department: • Manages the City's water quality monitoring program to ensure the protection of the public and compliance with all applicable drinking water regulations as promulgated by the State Water Resources Control Board (SWRCB) - Division of Drinking Water, California Environmental Protection Agency, and U.S. Environmental Protection Agency; • Manages the City's demand side management programs to promote water conservation and the efficient use of water within the City; • Manages all State and Federal regulatory programs and issues to ensure the protection of the public and employees safety; • Manages and directs all facility environmental programs including hazardous and non-hazardous wastes, air and water permitting; and all ongoing water and sewer utility compliance with applicable regulations/standards/policies governed by OSHA, Cal OSHA, EPA, DOT, State Water Resources Control Board (SWRCB) - Division of Drinking Water and other applicable divisions, the Regional Water Quality Control Board and any other Federal, State and local regulatory agencies. Minimum Qualifications EDUCATION AND EXPERIENCE For all departments: • Education and experience equivalent to graduation from an accredited college or university with a Bachelor's degree in Chemistry, Environmental Studies or closely related field; and • Three (3) years of experience at a responsible level in regulatory compliance in the electric utility, water and sewer utility industry, or storm water pollution prevention program. Desirable Qualifications • An additional two (2) years' experience in hazardous materials, management regulatory compliance in the electric or water resource planning in the water utility industry; • A Master's degree in Chemistry, Environmental Studies, Engineering or Public Administration for positions in the Water & Sewer Utilities Department and Public Works Department. LICENSE Possession of a valid California Class C driver's license is required at the time of appointment and for duration of employment. For Water & Sewer Utilities Department: • Possession of a valid Water Distribution Operators Certificate (Grade D2, or above) or the ability to obtain that certificate within 12 months of appointment; • Possession of a valid Collection System Maintenance certificate (Grade 2 or above) issued by the California Water Environment Association or the ability to obtain that certificate within 12 months of appointment. OTHER REQUIREMENTS • Must be able to perform all of the essential functions of the job. • May be required to work unusual hours in emergency situations. CONFLICT OF INTEREST Incumbents in this position are required to file a Conflict-of-Interest statement upon assuming office, annually and upon leaving office, in accordance with City Manager Directive 100. Knowledge, Skills, and Abilities Knowledge of: For all departments: • Principles of leadership and management through coaching, enabling and facilitating employees working in a team environment and working collaboratively with internal and external (Federal, State and local) customers and agencies; • Principles and practices of Electric Utility or Water & Sewer Utilities or Public Works environmental, health and safety and regulatory compliance methods; • Applicable laws, regulations and permits, including Environmental Protection Agency, air emissions, clean water and hazardous waste; • Applicable regulations/standards/policies governed by OSHA, Cal OSHA, EPA, DOT, CPUC; • Principles and practices of budgeting, communication, contracting, performance standards, records management, and resource management to achieve outcomes and expectations in implementing compliance programs to be consistent with environmental, health, safety, security laws, regulations and permits; • Modern office equipment, and computer software programs including but not limited to current windows applications, Word, Excel (advanced user) and PowerPoint; • Effective leadership, supervision, training and project management principles and practices; • Research methods and statistical analysis; and • Familiarity with service request management platforms and other applicable technologies to provide oversight and monitoring. For the Electric Utility Department: • Applicable regulations/standards/policies governed by FERC, NERC and WECC. For the Water and Sewer Utilities Department: • Applicable laws, regulations and permits affecting the water and sewer utility industry, including Environmental Protection Agency, air emissions, and State Water Resources Control Board (SWRCB) - Division of Drinking Water and the City's Rules and Regulations for Sewers and Sewage Disposal; and • Principles of water resource planning. Ability to: • Prepare, analyze and forecast complex sets of data and prepare necessary memorandums, reports, and charts as assigned; • Identify requirements to ensure a safe, effective and efficient operation of the Electric Utility, Water & Sewer Utilities or Public Works Departments; • Evaluate situations, identify problems, make logical decisions and follow through on resolution; • Conduct research and analysis of complex technical issues; evaluate options and make recommendations for action; prepare staff reports and recommendations; • Manage consultants and contractors to meet contract requirements; • Interpret Federal, State and local regulations and assess impacts on City departments and the utilities' or public works customers; • Communicate clearly and effectively verbally, and in writing, and make presentations to management and regulatory agencies; • Establish and maintain effective working relationships with those contacted in the course of work including but not limited to supervisors, subordinates and customers; • Work in a team-based environment and achieve common goals; • Effectively handle multiple priorities, organize workload and meet strict deadlines; and • Walk or stand for extended periods of time and bend, stoop, crawl, reach, carry, climb, and lift as necessary to perform assigned duties. City of Santa Clara Benefit Summary Overview for Bargaining Unit #9 Miscellaneous Unclassified Management This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #9 employees in 2024. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula -employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $10,397.40(Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to $2042.82/month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis Coverage is effective as early asthe first day of the monthafter date of hire If an employee enrolls in a plan with a premium that is less than $946.86/month, they will be paid the difference in cash Employees hired on or after 1/1/2023who opt-out of City-offered health insurance and provide annual attestation and acceptableproof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Vision Insurance: Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee’s VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance: City pays for $50,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information Long Term Disability (LTD) Insurance: Benefit is 60% of basic wage up to $13,333; max $8,000/month City paid benefit. City pays $.207/$100 of insured earnings 60 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3,200per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $315per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 -4 years of service: 10 days (80 hours)/year For 5 -9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum accrual is 480 hours Once per year, employees can elect to convert up to 80 hours of accrued vacation to cash to be paid out in up to two cash-outs the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 32 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Management Leave: 120 hours of management leave credited to employees each January 1st New employees hired between January 1st and June 30th receive 120 hours of management leave their first year New employees hired between July 1st and December 31st receive 60 hours of management leave their first year Unused management leave may be carried over from one calendar year to the next; however, an employee may never have more than 240 hours (calendar years 2021 through 2024) of “banked” management leave Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year) Mobile Communication Device Allowance: $80/month in lieu of carrying a City-issued cell phone Auto Allowance (an alternative to mileage reimbursement or use of a City vehicle): Department Heads receive $320/month (up to $520, with City Manager approval). Assistant Department Heads and Division Managers can receive $200/month (Up to $500 with City Manager approval) Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to$416/month in 2024(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $249/month in 2024(amount adjusted annually) Alternate Work Schedule: An employee shall be eligible to work a 9/80 alternate work schedule according to the conditions, criteria, and requirements set forth in City Manager's Directive 71. Requests to work a 9/80 schedule shall be made through or by the Department Head to the City Manager. The City Manager must approve the schedule and the City Manager or Department Head (for employees other than Department Heads) may terminate the schedule at anytime.
Minimum Qualifications Education and/or Equivalent Experience: Two (2) years of education from an accredited college or university in a field related to the job plus two (2) years of related experience. Experience may substitute for education up to two (2) years. Licenses or Certifications: Valid Texas Driver’s License depending on assignment. Notes to Applicants The IT Infrastructure Engineer (Critical Infrastructure Engineer) reports to the IT Manager in the Network - Fiber and Wireless business unit. This position operates, documents and provides critical infrastructure engineering by integrating highly complex and highly reliable networks to transport relay protection and SCADA systems along with wireless technologies. The IT Infrastructure Engineer communicates and collaborates with both internal and external customers. This position requires: call-back and on-call assignments ability to travel to more than one work location. Essential Job Functions: Engineers, develops, and maintains detailed plans for systems, disaster recovery, and testing. Documents complex network architecture integrating and schematically depicting communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configuration documents. Installs network equipment, fiber, copper, and power to support network initiatives. Conducts field checks to verify correctness of data. Monitors network health and responds to outages or issues. Maintains project files and records. Analyzes, integrates, recommends, communicates, and supports design solutions to resolve advanced enterprise network and wireless issues. IMPORTANT INFORMATION : Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS . WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov. VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. CRIMINAL HISTORY BACKGROUND CHECK : This position requires a criminal background investigation. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays. DRIVING REQUIREMENT : This position requires a valid Class C Texas driver’s license or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. HYBRID TELEWORK SCHEDULE : Effective November 17, 2023 - IT positions are eligible for an 80-100% telework schedule subject to the business needs of the department. Pay Range Commensurate Hours Work Schedule Notes: Monday - Friday 8:00 a.m. to 5:00 p.m. - 40 Hour Work Week Additional work hours may be required to support the 24-hour Utility operations, which may include evenings, weekends, holidays, inclement weather and emergency closures. Job Close Date 05/02/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 2500 Montopolis Dr. Austin, Texas 78741 Preferred Qualifications Preferred Qualifications: Experience interpreting complex wiring diagrams. Experience with SONET network protocol. Experience with Microwave Point to Point and Point to Multi Point wireless systems. Experience with MPLS -TP, CE (Carrier Ethernet), or IP- MPLS ethernet networks utilized for Electric Utility critical communications. Experience with SONET / TDM /Ethernet testing equipment (Viavi TBerd, Albledo, Nettest) Experience managing fiber optic and wireless networks. Other: Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Maintains, monitors, and supports the infrastructure environment and/or facilities. Works on one or more base work initiatives. Follows defined procedures to monitor systems and resolve problems. May support one or more systems or applications of low to medium complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility. May participate in short- term planning efforts and business needs analysis with stakeholders and IT groups. Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes and performs a health check based on checklists. Monitors system-operating capacity in terms of disk space, storage, and CPU utilization and hardware/software activities and resource utilization for capacity planning. Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements. Provides Tier III support and is part of the on-call rotation. Occasional travel may be required. Troubleshoots problems by analyzing root causes and evaluating multiple options. Monitors ticketing queue and responds to service requests or incidents. Develops scripted solutions and automation. Coordinates installation and maintenance work with outside vendors as needed. Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented. Systems Discipline Additional Duties and Responsibilities Installs, configures and maintains virtual and physical server and software components. Collects and maintains tracking and configuration documentation and plans. Administers, creates and updates access permissions for system accounts for enterprise systems. Administers Azure, Active Directory, Microsoft 365 at the enterprise level. Administers SANs. Installs and configures new storage systems. Network Discipline Additional Duties and Responsibilities Installs, configures, and maintains approved telecom/network hardware and software components. Maintains structured cabling systems, telecom systems, WAN , LAN , Cellular/ DAS , Wireless Networks and local Internet, remote access, VPNs, and connectivity protocols. Implements predetermined telecom/network software or hardware changes. Establishes WAN , LAN , device profiles, device environments, directories, and security for networks being installed. Provides support for connectivity or related network/communication issues for the user community. Monitors installed network and telecom equipment. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Open Systems Interconnection model ( OSI model). Knowledge of Directory Services (e.g., Windows Active Directory, Azure AD, LDAP ) and Internet Protocols (e.g., DNS , HTTP , SMTP , SSL ). Knowledge of firewall configuration and management. Knowledge of various network types (e.g., LAN , WAN and WLAN ). Knowledge of defining and implementing integration of hardware in the network, including routers, switches, power systems, and cables. Knowledge of cloud infrastructure, hybrid cloud models, and platform services. Knowledge of performing traffic engineering analysis on network facilities. Knowledge of network services and networks such as TCP /IP, OSPF and EIGRP . Skill in IoT, hardware and servers, containerization, network security, scripting & coding, automation & orchestration, configuration, firewall and security, network design, and troubleshooting skills. Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology. Ability to design, implement and troubleshoot Wi-Fi, and network security infrastructure. Ability to manage several projects simultaneously from design to implementation. Ability to recommend solutions for improving the overall network health by assessing overall effectiveness. Ability to secure systems by establishing and enforcing policies. Ability to work comfortably in a fast-paced environment. Ability to adhere to required compliance to all change management policies and procedures. Ability to adhere to required compliance to all information security policies and procedures. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the IT Infrastructure Engineer position are: Two (2) years of education from an accredited college or university with major course work in a field related to the job plus two (2) years of related experience in a focused technology. Experience may substitute for education up to two (2) years. Do you meet these minimum qualifications? Yes No * Please describe how your education and experience 1) meet the minimum qualifications and 2) relate to this position. (Open Ended Question) * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). * Are you willing to accept call-back and/or on-call assignments? Yes No * This position requires a valid Texas Class C Driver License. Do you have a valid Texas Class C Driver license or, if selected for this position, do you the ability to acquire a valid Texas Class C Driver license by your hire date? Yes No * The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? Yes No * Briefly explain your experience with Ethernet or SONET transport, along with and TDM protocols used in the utility industry. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
Apr 19, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Two (2) years of education from an accredited college or university in a field related to the job plus two (2) years of related experience. Experience may substitute for education up to two (2) years. Licenses or Certifications: Valid Texas Driver’s License depending on assignment. Notes to Applicants The IT Infrastructure Engineer (Critical Infrastructure Engineer) reports to the IT Manager in the Network - Fiber and Wireless business unit. This position operates, documents and provides critical infrastructure engineering by integrating highly complex and highly reliable networks to transport relay protection and SCADA systems along with wireless technologies. The IT Infrastructure Engineer communicates and collaborates with both internal and external customers. This position requires: call-back and on-call assignments ability to travel to more than one work location. Essential Job Functions: Engineers, develops, and maintains detailed plans for systems, disaster recovery, and testing. Documents complex network architecture integrating and schematically depicting communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configuration documents. Installs network equipment, fiber, copper, and power to support network initiatives. Conducts field checks to verify correctness of data. Monitors network health and responds to outages or issues. Maintains project files and records. Analyzes, integrates, recommends, communicates, and supports design solutions to resolve advanced enterprise network and wireless issues. IMPORTANT INFORMATION : Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS . WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov. VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. CRIMINAL HISTORY BACKGROUND CHECK : This position requires a criminal background investigation. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays. DRIVING REQUIREMENT : This position requires a valid Class C Texas driver’s license or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. HYBRID TELEWORK SCHEDULE : Effective November 17, 2023 - IT positions are eligible for an 80-100% telework schedule subject to the business needs of the department. Pay Range Commensurate Hours Work Schedule Notes: Monday - Friday 8:00 a.m. to 5:00 p.m. - 40 Hour Work Week Additional work hours may be required to support the 24-hour Utility operations, which may include evenings, weekends, holidays, inclement weather and emergency closures. Job Close Date 05/02/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 2500 Montopolis Dr. Austin, Texas 78741 Preferred Qualifications Preferred Qualifications: Experience interpreting complex wiring diagrams. Experience with SONET network protocol. Experience with Microwave Point to Point and Point to Multi Point wireless systems. Experience with MPLS -TP, CE (Carrier Ethernet), or IP- MPLS ethernet networks utilized for Electric Utility critical communications. Experience with SONET / TDM /Ethernet testing equipment (Viavi TBerd, Albledo, Nettest) Experience managing fiber optic and wireless networks. Other: Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Maintains, monitors, and supports the infrastructure environment and/or facilities. Works on one or more base work initiatives. Follows defined procedures to monitor systems and resolve problems. May support one or more systems or applications of low to medium complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility. May participate in short- term planning efforts and business needs analysis with stakeholders and IT groups. Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes and performs a health check based on checklists. Monitors system-operating capacity in terms of disk space, storage, and CPU utilization and hardware/software activities and resource utilization for capacity planning. Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements. Provides Tier III support and is part of the on-call rotation. Occasional travel may be required. Troubleshoots problems by analyzing root causes and evaluating multiple options. Monitors ticketing queue and responds to service requests or incidents. Develops scripted solutions and automation. Coordinates installation and maintenance work with outside vendors as needed. Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented. Systems Discipline Additional Duties and Responsibilities Installs, configures and maintains virtual and physical server and software components. Collects and maintains tracking and configuration documentation and plans. Administers, creates and updates access permissions for system accounts for enterprise systems. Administers Azure, Active Directory, Microsoft 365 at the enterprise level. Administers SANs. Installs and configures new storage systems. Network Discipline Additional Duties and Responsibilities Installs, configures, and maintains approved telecom/network hardware and software components. Maintains structured cabling systems, telecom systems, WAN , LAN , Cellular/ DAS , Wireless Networks and local Internet, remote access, VPNs, and connectivity protocols. Implements predetermined telecom/network software or hardware changes. Establishes WAN , LAN , device profiles, device environments, directories, and security for networks being installed. Provides support for connectivity or related network/communication issues for the user community. Monitors installed network and telecom equipment. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Open Systems Interconnection model ( OSI model). Knowledge of Directory Services (e.g., Windows Active Directory, Azure AD, LDAP ) and Internet Protocols (e.g., DNS , HTTP , SMTP , SSL ). Knowledge of firewall configuration and management. Knowledge of various network types (e.g., LAN , WAN and WLAN ). Knowledge of defining and implementing integration of hardware in the network, including routers, switches, power systems, and cables. Knowledge of cloud infrastructure, hybrid cloud models, and platform services. Knowledge of performing traffic engineering analysis on network facilities. Knowledge of network services and networks such as TCP /IP, OSPF and EIGRP . Skill in IoT, hardware and servers, containerization, network security, scripting & coding, automation & orchestration, configuration, firewall and security, network design, and troubleshooting skills. Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology. Ability to design, implement and troubleshoot Wi-Fi, and network security infrastructure. Ability to manage several projects simultaneously from design to implementation. Ability to recommend solutions for improving the overall network health by assessing overall effectiveness. Ability to secure systems by establishing and enforcing policies. Ability to work comfortably in a fast-paced environment. Ability to adhere to required compliance to all change management policies and procedures. Ability to adhere to required compliance to all information security policies and procedures. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the IT Infrastructure Engineer position are: Two (2) years of education from an accredited college or university with major course work in a field related to the job plus two (2) years of related experience in a focused technology. Experience may substitute for education up to two (2) years. Do you meet these minimum qualifications? Yes No * Please describe how your education and experience 1) meet the minimum qualifications and 2) relate to this position. (Open Ended Question) * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). * Are you willing to accept call-back and/or on-call assignments? Yes No * This position requires a valid Texas Class C Driver License. Do you have a valid Texas Class C Driver license or, if selected for this position, do you the ability to acquire a valid Texas Class C Driver license by your hire date? Yes No * The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? Yes No * Briefly explain your experience with Ethernet or SONET transport, along with and TDM protocols used in the utility industry. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
Minimum Qualifications Graduation with a Bachelor’s degree from an accredited college or university in a related field or major coursework in project management, plus six (6) years of progressively responsible work experience in managing projects. Licenses and Certifications Required: None. Notes to Applicants DEPARTMENT OVERVIEW : Please learn more about our department and how we serve our community: What does the Watershed Protection Department do? POSITION OVERVIEW : The purpose of this position is to provide programmatic and project management oversight for multiple coincident projects for the Waller Creek Tunnel and other stormwater infrastructure located in the downtown area. This Project manager position will specifically represent the Operations division ( WPD ) by performing capital project planning, providing field engineering solutions, and managing capital projects and large-scale maintenance efforts. This person will also serve as a City liaison with contractors, consultants, and utility departments. In addition, the Project Manager will be responsible for coordinating projects and activities amongst a diverse stakeholder group in the downtown area such as The Waterloo Greenway Conservancy, Project Connect, Austin Convention Center. TRAVEL : If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. BENEFITS : Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click here | Active Employee Benefits | AustinTexas.gov for more information. EDUCATION : Verification of education will be conducted on the top candidate. ASSESSMENTS : Candidate(s) selected to interview is may be subject to a Written Assessment(s). ABOUT YOUR EMPLOYMENT APPLICATION (Please read carefully): When completing the City of Austin Employment Application: Include details on the application or prior or current work history with the City of Austin. A resume and cover letter are required. They do not substitute for a complete employment application. A detailed and complete employment application will help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Include details on the application of any previous employment that you wish to be considered as part of your qualifications and relevant experience. Provide each job title and employment dates for all jobs on the application. Your work history should include duties you performed. “See Resume” is not acceptable and your application will be considered incomplete. Work history must include the month and year of employment and whether it was full or part-time work. Any relevant work history on the resume must also be reflected in the employment application in order to be considered. Pay Range $38.97 - $50.67 Hours 40 hours per week, Monday - Friday with the ability for a 20% telework schedule within a two-week period. Exceptions may apply subject to the business needs of the department. May require working outside of normal business hours, including evenings, weekends, and holidays as dictated by business needs. Job Close Date 05/06/2024 Type of Posting External Department Watershed Protection Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 2001 E. 5th Street, Austin, TX 78702 Preferred Qualifications Experience in the the fields of storm water or treatment facilities that contain process mechanical equipment, instrumentation and control infrastructure. Experience managing the design and construction of civil engineering projects in high profile locations. Experience developing and monitoring schedules and budgets for the design and construction of civil engineering and utility projects. Experience resolving disputes or claims on civil engineering projects. Experience working with operations and maintenance staff during preliminary engineering, design, and construction phases of a civil engineering project. Ability to travel to more that one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Manages the design, development, and implementation of projects to include, but not limited to, gathering and defining the project requirements; obtains staffing requirements; and forms projected teams. Manages the selection process and administers consultant services, including negotiating contract terms and fees by negotiating the contract, approving the consultant’s product, approving payment to consultant, initiating poor performance remedies, etc. Develops short- and long-range plans for future to ongoing projects, including estimating timelines for start-up and completion of projects. Manages, monitors, and reviews contracts and contractors to ensure compliance with contractual obligations, including administering change orders and estimates. Coordinates and prepares reports and correspondence in response to requests for information from City Manager’s Office, Mayor, and City Council Offices; prepares City Council agenda material such as ordinance memorandums and presentations. Prepares and delivers presentations to the City Manager, management team, and department directors. Suggests and implements management solutions to address new or ongoing challenges faced by the City organization. Manages the performance of professional staff in work involving organizational structure review and operations research and related work reviewing departments, divisions, and programs. Assists in planning, directing, and coordinating, through subordinate level staff, the department work plan; meets with management staff to identify and resolve problems; assigns projects and programmatic areas of responsibility; and reviews and evaluates work methods and procedures. Provides technical advice and assistance to City management, field personnel, contractors, etc. Responsibilities - Supervision and/or Leadership Exercised: May provide leadership and/or supervision to assigned employees or project management. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of laws, rules, regulations, and codes associate project assignment. Knowledge of project accounting and methodologies and the principles, methods, and practices of project management. Knowledge of design principles, practices, procedures, and estimating techniques. Knowledge of budget policies and principles. Knowledge of contract policies and procedures. Skill in adapting, interpreting, and applying guidelines and standards. Skill in establishing and maintaining positive relationships with internal and external customers. Skill in using available applicable software packages. Skill in evaluating contract agreements. Skill in negotiating with various audiences to accomplish objectives. Skill in written and oral communications including public presentations. Skill in completing projects within the required scheduling. Ability to make prompt decisions and develop new and relative ideas for providing a quality product and quality customer service with little or no supervision. Ability to perform all facets of projects with little or no supervision. Ability to plan, execute, and control a project (establishing realistic estimates and reporting metrics). Ability to assess and analyze project risks and exposures, identify options and alternatives, make decisions, and implement corrective actions. Ability to exercise sound judgment, tact, and diplomacy in all public contacts. Ability to resolve conflicts and difficult situations. Ability to communicate in oral or written format to a variety of audiences. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications of this position are graduation with a Bachelor’s degree from an accredited college or university in a related field or major coursework in project management, plus six (6) years of progressively responsible work experience in managing projects. Do you meet this requirement? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * Please describe your experience in the the fields of storm water or treatment facilities that contain process mechanical equipment, instrumentation and control infrastructure. (Open Ended Question) * Please describe your experience managing the design and construction of multi-million dollar civil engineering projects. In your answer, please tell us the budget associated with the project(s). (Open Ended Question) * Please describe your experience developing and monitoring schedules and budgets for the design and construction of civil engineering projects. (Open Ended Question) * Please describe your experience using contract documents in resolving disputes or claims on construction projects. (Open Ended Question) * Please describe your experience working with operations and maintenance staff during preliminary engineering, design, and construction phases of a civil engineering project. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Mar 30, 2024
Full Time
Minimum Qualifications Graduation with a Bachelor’s degree from an accredited college or university in a related field or major coursework in project management, plus six (6) years of progressively responsible work experience in managing projects. Licenses and Certifications Required: None. Notes to Applicants DEPARTMENT OVERVIEW : Please learn more about our department and how we serve our community: What does the Watershed Protection Department do? POSITION OVERVIEW : The purpose of this position is to provide programmatic and project management oversight for multiple coincident projects for the Waller Creek Tunnel and other stormwater infrastructure located in the downtown area. This Project manager position will specifically represent the Operations division ( WPD ) by performing capital project planning, providing field engineering solutions, and managing capital projects and large-scale maintenance efforts. This person will also serve as a City liaison with contractors, consultants, and utility departments. In addition, the Project Manager will be responsible for coordinating projects and activities amongst a diverse stakeholder group in the downtown area such as The Waterloo Greenway Conservancy, Project Connect, Austin Convention Center. TRAVEL : If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. BENEFITS : Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click here | Active Employee Benefits | AustinTexas.gov for more information. EDUCATION : Verification of education will be conducted on the top candidate. ASSESSMENTS : Candidate(s) selected to interview is may be subject to a Written Assessment(s). ABOUT YOUR EMPLOYMENT APPLICATION (Please read carefully): When completing the City of Austin Employment Application: Include details on the application or prior or current work history with the City of Austin. A resume and cover letter are required. They do not substitute for a complete employment application. A detailed and complete employment application will help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Include details on the application of any previous employment that you wish to be considered as part of your qualifications and relevant experience. Provide each job title and employment dates for all jobs on the application. Your work history should include duties you performed. “See Resume” is not acceptable and your application will be considered incomplete. Work history must include the month and year of employment and whether it was full or part-time work. Any relevant work history on the resume must also be reflected in the employment application in order to be considered. Pay Range $38.97 - $50.67 Hours 40 hours per week, Monday - Friday with the ability for a 20% telework schedule within a two-week period. Exceptions may apply subject to the business needs of the department. May require working outside of normal business hours, including evenings, weekends, and holidays as dictated by business needs. Job Close Date 05/06/2024 Type of Posting External Department Watershed Protection Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 2001 E. 5th Street, Austin, TX 78702 Preferred Qualifications Experience in the the fields of storm water or treatment facilities that contain process mechanical equipment, instrumentation and control infrastructure. Experience managing the design and construction of civil engineering projects in high profile locations. Experience developing and monitoring schedules and budgets for the design and construction of civil engineering and utility projects. Experience resolving disputes or claims on civil engineering projects. Experience working with operations and maintenance staff during preliminary engineering, design, and construction phases of a civil engineering project. Ability to travel to more that one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Manages the design, development, and implementation of projects to include, but not limited to, gathering and defining the project requirements; obtains staffing requirements; and forms projected teams. Manages the selection process and administers consultant services, including negotiating contract terms and fees by negotiating the contract, approving the consultant’s product, approving payment to consultant, initiating poor performance remedies, etc. Develops short- and long-range plans for future to ongoing projects, including estimating timelines for start-up and completion of projects. Manages, monitors, and reviews contracts and contractors to ensure compliance with contractual obligations, including administering change orders and estimates. Coordinates and prepares reports and correspondence in response to requests for information from City Manager’s Office, Mayor, and City Council Offices; prepares City Council agenda material such as ordinance memorandums and presentations. Prepares and delivers presentations to the City Manager, management team, and department directors. Suggests and implements management solutions to address new or ongoing challenges faced by the City organization. Manages the performance of professional staff in work involving organizational structure review and operations research and related work reviewing departments, divisions, and programs. Assists in planning, directing, and coordinating, through subordinate level staff, the department work plan; meets with management staff to identify and resolve problems; assigns projects and programmatic areas of responsibility; and reviews and evaluates work methods and procedures. Provides technical advice and assistance to City management, field personnel, contractors, etc. Responsibilities - Supervision and/or Leadership Exercised: May provide leadership and/or supervision to assigned employees or project management. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of laws, rules, regulations, and codes associate project assignment. Knowledge of project accounting and methodologies and the principles, methods, and practices of project management. Knowledge of design principles, practices, procedures, and estimating techniques. Knowledge of budget policies and principles. Knowledge of contract policies and procedures. Skill in adapting, interpreting, and applying guidelines and standards. Skill in establishing and maintaining positive relationships with internal and external customers. Skill in using available applicable software packages. Skill in evaluating contract agreements. Skill in negotiating with various audiences to accomplish objectives. Skill in written and oral communications including public presentations. Skill in completing projects within the required scheduling. Ability to make prompt decisions and develop new and relative ideas for providing a quality product and quality customer service with little or no supervision. Ability to perform all facets of projects with little or no supervision. Ability to plan, execute, and control a project (establishing realistic estimates and reporting metrics). Ability to assess and analyze project risks and exposures, identify options and alternatives, make decisions, and implement corrective actions. Ability to exercise sound judgment, tact, and diplomacy in all public contacts. Ability to resolve conflicts and difficult situations. Ability to communicate in oral or written format to a variety of audiences. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications of this position are graduation with a Bachelor’s degree from an accredited college or university in a related field or major coursework in project management, plus six (6) years of progressively responsible work experience in managing projects. Do you meet this requirement? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * Please describe your experience in the the fields of storm water or treatment facilities that contain process mechanical equipment, instrumentation and control infrastructure. (Open Ended Question) * Please describe your experience managing the design and construction of multi-million dollar civil engineering projects. In your answer, please tell us the budget associated with the project(s). (Open Ended Question) * Please describe your experience developing and monitoring schedules and budgets for the design and construction of civil engineering projects. (Open Ended Question) * Please describe your experience using contract documents in resolving disputes or claims on construction projects. (Open Ended Question) * Please describe your experience working with operations and maintenance staff during preliminary engineering, design, and construction phases of a civil engineering project. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents