SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job Be an agent of change. Our clinicians work a 4/10 schedule and can earn up to $96,075* annually! Be a part of our upcoming One-Day Hiring Event on September 27, 2023 and apply today! Hear about our Therapist's experiences within the department by clicking here . Recruitment Bonus- Newly hired employees from this recruitment may be eligible to receive bonus payments up to $2,000* $1000 upon hire and $1000 upon completion of 2080 service hours . Referral Bonus- SBC employees who refer newly hired employees from this recruitment may be eligible to receive a referral bonus* Remote Assignment- Newly hired employees from this recruitment may be eligible to receive bonus payments up to $2,000* Relocation Assistance- Newly hired employees from this recruitment may be eligible to receive relocation assistance* Tuition Reimbursement- Newly hired employees from this recruitment may be eligible to receive tuition reimbursement. San Bernardino County employees are eligible for Federal Student Loan Forgiveness. *According to criteria established in the Professional Unit Memorandum of Understanding (MOU) ( see pages 64-67 ) Apply today to change lives as a crisis field responder who is part of a supportive team and where every day is a new adventure! The Department of Behavioral Health (DBH) is recruiting for the Community Crisis Response Team (CCRT). Clinicians provide field-based crisis response 365 days per year from 7 a.m. to 10 p.m. and participate in the initial stages of disaster response, on behalf of DBH. Field teams provide one-on-one crisis intervention where the individual is located. You are encouraged to be an agent of change and make a difference for individuals experiencing a behavioral health crisis. CCRT also responds to disaster and critical incidents that occur in the county, providing brief crisis intervention support and therapeutic tools. CCRT staff do not carry caseloads, are offered 4/10 schedules, and clinical supervision for those obtaining hours toward licensure. Additionally, CCRT staff utilize County vehicles for field responses. The teams collaborate closely with law enforcement, schools, other DBH programs, and individuals and families of all ages and demographics. The resulting eligible list will only be used to fill vacancies in the CCRT Program. *Official title: Clinical Therapist I . For more detailed information, refer to the Clinical Therapist I job description. CONDITIONS OF EMPLOYMENT Background Check: An extensive background check will include credit check, fingerprint/DOJ LiveScan, and DMV check. Must be a U.S. Citizen or be a permanent U.S. resident. Medical exam will also include drug and TB test. Shifts: Some programs offer 24-hour services; some assignments may require employees to work evenings, weekends, holidays, and on-call. Travel: Travel throughout the County may be required depending on assignment. Employees will be required to make provision for transportation (mileage reimbursement at current IRS rate is available). At the time of hire, a valid California driver license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation. Differential: Clinical therapists regularly assigned to work night/overnight hours or in detention facilities receive additional compensation. Indicate your interest and availability for positions assigned to night/overnight or detention facilities on the supplemental questionnaire. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements License : Must be licensed in the State of California as a Marriage and Family Therapist, Clinical Social Worker, or Professional Clinical Counselor. Applicants must indicate license number and expiration date on the Supplemental Questionnaire. A copy of license is required upon appointment. Desired Qualifications Applicants fluent in American Sign Language, Arabic, Korean, Mandarin, Spanish and/or Vietnamese are strongly encouraged to apply. Additional compensation is associated with positions requiring the use of bilingual skills. Testing of bilingual skills may be required to receive additional compensation. Ideal candidates will possess the following: Calm under pressure Sound critical thinking skills Customer service orientation Great communication skills Friendly disposition Interest in an active work environment Desire to learn and develop new skills Selection Process Applications will be accepted continuously and reviewed on a regular basis. Interested applicants are encouraged to apply as soon as possible as this recruitment may close at any time. There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation. All communications regarding the selection process will be via e-mail. Applicants are encouraged to check their e-mail frequently to learn additional information regarding this recruitment. Check your GovernmentJobs account for notifications. Update your firewalls to allow e-mails from San Bernardino County through governmentjobs.com. Update your Spam, Junk, and Bulk settings to ensure it will not spam/block/filter communications from e-mail addresses with the following domain "@hr.sbcounty.gov". Finally, be sure to keep your personal information updated. Taking these steps now will help ensure you receive all communications regarding this recruitment. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Professional Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
Mar 05, 2024
Full Time
The Job Be an agent of change. Our clinicians work a 4/10 schedule and can earn up to $96,075* annually! Be a part of our upcoming One-Day Hiring Event on September 27, 2023 and apply today! Hear about our Therapist's experiences within the department by clicking here . Recruitment Bonus- Newly hired employees from this recruitment may be eligible to receive bonus payments up to $2,000* $1000 upon hire and $1000 upon completion of 2080 service hours . Referral Bonus- SBC employees who refer newly hired employees from this recruitment may be eligible to receive a referral bonus* Remote Assignment- Newly hired employees from this recruitment may be eligible to receive bonus payments up to $2,000* Relocation Assistance- Newly hired employees from this recruitment may be eligible to receive relocation assistance* Tuition Reimbursement- Newly hired employees from this recruitment may be eligible to receive tuition reimbursement. San Bernardino County employees are eligible for Federal Student Loan Forgiveness. *According to criteria established in the Professional Unit Memorandum of Understanding (MOU) ( see pages 64-67 ) Apply today to change lives as a crisis field responder who is part of a supportive team and where every day is a new adventure! The Department of Behavioral Health (DBH) is recruiting for the Community Crisis Response Team (CCRT). Clinicians provide field-based crisis response 365 days per year from 7 a.m. to 10 p.m. and participate in the initial stages of disaster response, on behalf of DBH. Field teams provide one-on-one crisis intervention where the individual is located. You are encouraged to be an agent of change and make a difference for individuals experiencing a behavioral health crisis. CCRT also responds to disaster and critical incidents that occur in the county, providing brief crisis intervention support and therapeutic tools. CCRT staff do not carry caseloads, are offered 4/10 schedules, and clinical supervision for those obtaining hours toward licensure. Additionally, CCRT staff utilize County vehicles for field responses. The teams collaborate closely with law enforcement, schools, other DBH programs, and individuals and families of all ages and demographics. The resulting eligible list will only be used to fill vacancies in the CCRT Program. *Official title: Clinical Therapist I . For more detailed information, refer to the Clinical Therapist I job description. CONDITIONS OF EMPLOYMENT Background Check: An extensive background check will include credit check, fingerprint/DOJ LiveScan, and DMV check. Must be a U.S. Citizen or be a permanent U.S. resident. Medical exam will also include drug and TB test. Shifts: Some programs offer 24-hour services; some assignments may require employees to work evenings, weekends, holidays, and on-call. Travel: Travel throughout the County may be required depending on assignment. Employees will be required to make provision for transportation (mileage reimbursement at current IRS rate is available). At the time of hire, a valid California driver license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation. Differential: Clinical therapists regularly assigned to work night/overnight hours or in detention facilities receive additional compensation. Indicate your interest and availability for positions assigned to night/overnight or detention facilities on the supplemental questionnaire. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements License : Must be licensed in the State of California as a Marriage and Family Therapist, Clinical Social Worker, or Professional Clinical Counselor. Applicants must indicate license number and expiration date on the Supplemental Questionnaire. A copy of license is required upon appointment. Desired Qualifications Applicants fluent in American Sign Language, Arabic, Korean, Mandarin, Spanish and/or Vietnamese are strongly encouraged to apply. Additional compensation is associated with positions requiring the use of bilingual skills. Testing of bilingual skills may be required to receive additional compensation. Ideal candidates will possess the following: Calm under pressure Sound critical thinking skills Customer service orientation Great communication skills Friendly disposition Interest in an active work environment Desire to learn and develop new skills Selection Process Applications will be accepted continuously and reviewed on a regular basis. Interested applicants are encouraged to apply as soon as possible as this recruitment may close at any time. There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation. All communications regarding the selection process will be via e-mail. Applicants are encouraged to check their e-mail frequently to learn additional information regarding this recruitment. Check your GovernmentJobs account for notifications. Update your firewalls to allow e-mails from San Bernardino County through governmentjobs.com. Update your Spam, Junk, and Bulk settings to ensure it will not spam/block/filter communications from e-mail addresses with the following domain "@hr.sbcounty.gov". Finally, be sure to keep your personal information updated. Taking these steps now will help ensure you receive all communications regarding this recruitment. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Professional Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job $38.91 Starting Base Hourly Rate (Step 7) for New and Existing Employees! Earn an ADDITIONAL $2.00 per hour above your base hourly rate while working for the Community Crisis Response Team! Be an agent of change and make a difference in delivering health and wellness to millions of residents. Join a team who is passionate about the services they provide and is committed to making a difference throughout San Bernardino County. The San Bernardino County Department of Behavioral Health invites qualified professionals to apply for the position of Licensed Clinical Therapists II for the Community Crisis Response Team (CCRT) . Licensed Clinical Therapists II assigned to CCRT provide field-based crisis response 365 days per year from 7 a.m. to 10 p.m. and participate in the initial stages of disaster response, on behalf of the Department of Behavioral Health. Field teams provide one-on-one crisis intervention wherever the individual is located. This Licensed Clinical Therapist II position provides clinical oversight and supervision to pre-licensed field-based teams as well as administrative support to the Clinic Supervisor. This position is a great initial step to becoming a leader within the Department and offers the opportunity to mentor and coach those beginning their careers in behavioral health. CCRT staff do not carry caseloads and are offered 4/10 schedules. The teams collaborate closely with law enforcement, schools, other Behavioral Health programs, and individuals and families of all ages and demographics. For additional details, please refer to the Licensed Clinical Therapist II job description. Hear from current therapists about their experiences within the County below! The Department of Behavioral Health (DBH) is responsible for providing mental health and substance use disorder services to county residents who are experiencing major mental illness or substance abuse related issues. DBH provides mental health and substance use disorder prevention and treatment services to all age groups, with a primary emphasis on treating children/youth who may be seriously emotionally disturbed, adults who are experiencing a serious and persistent mental illness, and individuals who are experiencing substance use disorders. DBH also provides an array of outreach/engagement, prevention, and early intervention services. DBH's core values are service , integrity , accountability , and trust . DBH is a unique County Department comprised of six (6) service areas: Outpatient Clinics and Youth Services; Substance Use Disorder and Recovery Services; 24-Hour and Emergency Services; Forensic and Homeless Services; Administrative Services; and Program Support Services. The Department currently has a workforce in excess of 1000 positions and an approximate $700 million-dollar annual budget. Click HERE to learn more about the Department of Behavioral Health Click HERE to learn more about San Bernardino County The list established from this recruitment will be used to fill current and future vacancies as they occur within the Community Crisis Response Team. CONDITIONS OF EMPLOYMENT Background Check: An extensive background check will include credit check, fingerprint/DOJ LiveScan, and DMV check. Must be a U.S. Citizen or be a permanent U.S. resident. Medical exam will also include drug and TB test. Some positions may require additional background check/process dependent upon the work location. Shifts: Some programs offer 24-hour services; some assignments may require employees to work evenings, weekends, holidays, and on-call. Travel: Travel throughout the County may be required depending on assignment. Employees will be required to make provision for transportation (mileage reimbursement at current IRS rate is available). At the time of hire, a valid California driver license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation. Differential: Clinical therapists regularly assigned to work night/overnight hours or in detention facilities receive additional compensation. Indicate your interest and availability for positions assigned to night/overnight or detention facilities on the supplemental questionnaire. Qualifying Experience: Official commencement of job duties cannot begin until candidate possesses one (1) year of experience as a licensed therapist in a mental health or social service setting. Contingent job offers may be made to candidates who are within three (3) months of completing one (1) year of the requisite experience as a licensed therapist. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Licensure: Must have CA state licensure as a Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, or Licensed Professional Clinical Counselor. --AND-- Experience: One (1) year of experience as a licensed therapist in a mental health or social service setting; the application must clearly distinguish between pre-licensed and post-licensed experience. Note: Applications will be accepted from candidates who are within three (3) months of completing one (1) year of experience as a licensed therapist in a mental health or social service setting at time of application. Verification of qualifications will be required prior to hire. Desired Qualifications Applicants fluent in American Sign Language, Arabic, Korean, Mandarin, Spanish, Tagalog, and/or Vietnamese are strongly encouraged to apply. Additional compensation is associated with positions requiring the use of bilingual skills. Testing of bilingual skills may be required to receive additional compensation. Ideal candidates will possess the following: Calm under pressure Sound critical thinking skills Customer service orientation Great communication skills Friendly disposition Interest in an active work environment Desire to learn and develop new skills Selection Process There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation. Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements. If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by computer or browser used to submit the application. EEO/ADA: S an Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form (Download PDF reader) within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click HERE for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Professional Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
The Job $38.91 Starting Base Hourly Rate (Step 7) for New and Existing Employees! Earn an ADDITIONAL $2.00 per hour above your base hourly rate while working for the Community Crisis Response Team! Be an agent of change and make a difference in delivering health and wellness to millions of residents. Join a team who is passionate about the services they provide and is committed to making a difference throughout San Bernardino County. The San Bernardino County Department of Behavioral Health invites qualified professionals to apply for the position of Licensed Clinical Therapists II for the Community Crisis Response Team (CCRT) . Licensed Clinical Therapists II assigned to CCRT provide field-based crisis response 365 days per year from 7 a.m. to 10 p.m. and participate in the initial stages of disaster response, on behalf of the Department of Behavioral Health. Field teams provide one-on-one crisis intervention wherever the individual is located. This Licensed Clinical Therapist II position provides clinical oversight and supervision to pre-licensed field-based teams as well as administrative support to the Clinic Supervisor. This position is a great initial step to becoming a leader within the Department and offers the opportunity to mentor and coach those beginning their careers in behavioral health. CCRT staff do not carry caseloads and are offered 4/10 schedules. The teams collaborate closely with law enforcement, schools, other Behavioral Health programs, and individuals and families of all ages and demographics. For additional details, please refer to the Licensed Clinical Therapist II job description. Hear from current therapists about their experiences within the County below! The Department of Behavioral Health (DBH) is responsible for providing mental health and substance use disorder services to county residents who are experiencing major mental illness or substance abuse related issues. DBH provides mental health and substance use disorder prevention and treatment services to all age groups, with a primary emphasis on treating children/youth who may be seriously emotionally disturbed, adults who are experiencing a serious and persistent mental illness, and individuals who are experiencing substance use disorders. DBH also provides an array of outreach/engagement, prevention, and early intervention services. DBH's core values are service , integrity , accountability , and trust . DBH is a unique County Department comprised of six (6) service areas: Outpatient Clinics and Youth Services; Substance Use Disorder and Recovery Services; 24-Hour and Emergency Services; Forensic and Homeless Services; Administrative Services; and Program Support Services. The Department currently has a workforce in excess of 1000 positions and an approximate $700 million-dollar annual budget. Click HERE to learn more about the Department of Behavioral Health Click HERE to learn more about San Bernardino County The list established from this recruitment will be used to fill current and future vacancies as they occur within the Community Crisis Response Team. CONDITIONS OF EMPLOYMENT Background Check: An extensive background check will include credit check, fingerprint/DOJ LiveScan, and DMV check. Must be a U.S. Citizen or be a permanent U.S. resident. Medical exam will also include drug and TB test. Some positions may require additional background check/process dependent upon the work location. Shifts: Some programs offer 24-hour services; some assignments may require employees to work evenings, weekends, holidays, and on-call. Travel: Travel throughout the County may be required depending on assignment. Employees will be required to make provision for transportation (mileage reimbursement at current IRS rate is available). At the time of hire, a valid California driver license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation. Differential: Clinical therapists regularly assigned to work night/overnight hours or in detention facilities receive additional compensation. Indicate your interest and availability for positions assigned to night/overnight or detention facilities on the supplemental questionnaire. Qualifying Experience: Official commencement of job duties cannot begin until candidate possesses one (1) year of experience as a licensed therapist in a mental health or social service setting. Contingent job offers may be made to candidates who are within three (3) months of completing one (1) year of the requisite experience as a licensed therapist. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Licensure: Must have CA state licensure as a Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, or Licensed Professional Clinical Counselor. --AND-- Experience: One (1) year of experience as a licensed therapist in a mental health or social service setting; the application must clearly distinguish between pre-licensed and post-licensed experience. Note: Applications will be accepted from candidates who are within three (3) months of completing one (1) year of experience as a licensed therapist in a mental health or social service setting at time of application. Verification of qualifications will be required prior to hire. Desired Qualifications Applicants fluent in American Sign Language, Arabic, Korean, Mandarin, Spanish, Tagalog, and/or Vietnamese are strongly encouraged to apply. Additional compensation is associated with positions requiring the use of bilingual skills. Testing of bilingual skills may be required to receive additional compensation. Ideal candidates will possess the following: Calm under pressure Sound critical thinking skills Customer service orientation Great communication skills Friendly disposition Interest in an active work environment Desire to learn and develop new skills Selection Process There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation. Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements. If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by computer or browser used to submit the application. EEO/ADA: S an Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form (Download PDF reader) within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click HERE for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Professional Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job Be an agent of change and make a difference in delivering health and wellness to millions of residents. Join a team that is passionate about the services they provide and is committed to making a difference throughout San Bernardino County. The San Bernardino County Department of Behavioral Health invites qualified professionals to apply for the position of Alcohol and Drug Counselor. Alcohol and Drug Counselor provide screening, counseling, referrals, and outreach services to individuals experiencing substance use disorders. Duties include short-term crisis intervention; planning and implementing supportive and educational counseling; assisting adolescents, adults, and families in recognizing and addressing social and cultural patterns, family problems, and personal dysfunctional behaviors that contribute to alcoholism and drug abuse; making presentations to schools and community groups; and monitoring compliance with grants and contracts. For additional details, please refer to the Alcohol and Drug Counselor job description. The Department of Behavioral Health (DBH) is responsible for providing mental health and substance use disorder services to county residents who are experiencing major mental illness or substance abuse related issues. DBH provides mental health and substance use disorder prevention and treatment services to all age groups, with a primary emphasis on treating children/youth who may be seriously emotionally disturbed, adults who are experiencing a serious and persistent mental illness, and individuals who are experiencing substance use disorders. DBH also provides an array of outreach/engagement, prevention, and early intervention services. DBH's core values are service , integrity , accountability , and trust . DBH is a unique County Department comprised of six (6) service areas: Outpatient Clinics and Youth Services; Substance Use Disorder and Recovery Services; 24-Hour and Emergency Services; Forensic and Homeless Services; Administrative Services; and Program Support Services. The Department currently has a workforce in excess of 1000 positions and an approximate $700 million-dollar annual budget. Click HERE to learn more about the Department of Behavioral Health Click HERE to learn more about San Bernardino County Immediate vacancies exist in the following Department of Behavioral Health programs; please indicate your availability for referral to each program in the Supplemental Questionnaire. The list established from this recruitment may be used to fill current and future vacancies as they occur throughout the Department. CONDITIONS OF EMPLOYMENT Travel: Travel throughout the County is required. Employees will be required to make provision for transportation and maintain a valid California driver license and proof of automobile liability insurance for the individual providing the transportation. Hours: Some evening and weekend work may be required. RBEST/TEST Positions: Positions within the Recovery Based Engagement Teams (RBEST) and Triage Engagement and Support Teams (TEST) are field based and require working outside of the office frequently. TEST teams work within law enforcement departments, Probation office sites and ER hospital sites. Indicate your availability for these positions on the supplemental questionnaire. Sponsorship: Please note that San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Certification/Education : Certification as an Alcohol or Other Drug (AOD) counselor by the National Commission for Certifying Agencies (NCCA). --AND-- Experience : One (1) year of full time equivalent experience in a Substance Use Disorder Treatment Program performing counseling, crisis intervention, and community resource referrals. Desired Qualifications Bilingual Positions: Applicants fluent in American Sign Language, Arabic, Korean, Mandarin, Spanish and/or Vietnamese are strongly encouraged to apply. Additional compensation is associated with positions requiring the use of bilingual skills. Applicants must pass written and oral language competency tests in order to be considered for bilingual vacancies. The ideal candidate will be a certified AOD counselor and have exceptional communication skills with the ability to clearly convey information and ideas both orally and in writing, a customer service background, and presentation skills. For positions assigned to treatment programs working with the adult forensic population, it is highly desirable for candidates to have experience in behavioral health programs with individuals who have co-occurring disorders. Selection Process There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation. Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements. If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by computer or browser used to submit the application. EEO/ADA: S an Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form (Download PDF reader) within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click HERE for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Administrative Services Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits, please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . Closing Date/Time: Continuous
Mar 08, 2024
Full Time
The Job Be an agent of change and make a difference in delivering health and wellness to millions of residents. Join a team that is passionate about the services they provide and is committed to making a difference throughout San Bernardino County. The San Bernardino County Department of Behavioral Health invites qualified professionals to apply for the position of Alcohol and Drug Counselor. Alcohol and Drug Counselor provide screening, counseling, referrals, and outreach services to individuals experiencing substance use disorders. Duties include short-term crisis intervention; planning and implementing supportive and educational counseling; assisting adolescents, adults, and families in recognizing and addressing social and cultural patterns, family problems, and personal dysfunctional behaviors that contribute to alcoholism and drug abuse; making presentations to schools and community groups; and monitoring compliance with grants and contracts. For additional details, please refer to the Alcohol and Drug Counselor job description. The Department of Behavioral Health (DBH) is responsible for providing mental health and substance use disorder services to county residents who are experiencing major mental illness or substance abuse related issues. DBH provides mental health and substance use disorder prevention and treatment services to all age groups, with a primary emphasis on treating children/youth who may be seriously emotionally disturbed, adults who are experiencing a serious and persistent mental illness, and individuals who are experiencing substance use disorders. DBH also provides an array of outreach/engagement, prevention, and early intervention services. DBH's core values are service , integrity , accountability , and trust . DBH is a unique County Department comprised of six (6) service areas: Outpatient Clinics and Youth Services; Substance Use Disorder and Recovery Services; 24-Hour and Emergency Services; Forensic and Homeless Services; Administrative Services; and Program Support Services. The Department currently has a workforce in excess of 1000 positions and an approximate $700 million-dollar annual budget. Click HERE to learn more about the Department of Behavioral Health Click HERE to learn more about San Bernardino County Immediate vacancies exist in the following Department of Behavioral Health programs; please indicate your availability for referral to each program in the Supplemental Questionnaire. The list established from this recruitment may be used to fill current and future vacancies as they occur throughout the Department. CONDITIONS OF EMPLOYMENT Travel: Travel throughout the County is required. Employees will be required to make provision for transportation and maintain a valid California driver license and proof of automobile liability insurance for the individual providing the transportation. Hours: Some evening and weekend work may be required. RBEST/TEST Positions: Positions within the Recovery Based Engagement Teams (RBEST) and Triage Engagement and Support Teams (TEST) are field based and require working outside of the office frequently. TEST teams work within law enforcement departments, Probation office sites and ER hospital sites. Indicate your availability for these positions on the supplemental questionnaire. Sponsorship: Please note that San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Certification/Education : Certification as an Alcohol or Other Drug (AOD) counselor by the National Commission for Certifying Agencies (NCCA). --AND-- Experience : One (1) year of full time equivalent experience in a Substance Use Disorder Treatment Program performing counseling, crisis intervention, and community resource referrals. Desired Qualifications Bilingual Positions: Applicants fluent in American Sign Language, Arabic, Korean, Mandarin, Spanish and/or Vietnamese are strongly encouraged to apply. Additional compensation is associated with positions requiring the use of bilingual skills. Applicants must pass written and oral language competency tests in order to be considered for bilingual vacancies. The ideal candidate will be a certified AOD counselor and have exceptional communication skills with the ability to clearly convey information and ideas both orally and in writing, a customer service background, and presentation skills. For positions assigned to treatment programs working with the adult forensic population, it is highly desirable for candidates to have experience in behavioral health programs with individuals who have co-occurring disorders. Selection Process There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation. Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements. If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by computer or browser used to submit the application. EEO/ADA: S an Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form (Download PDF reader) within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click HERE for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Administrative Services Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits, please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . Closing Date/Time: Continuous
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job Be an agent of change and make a difference in delivering health and wellness to millions of residents. Join a team who is passionate about the services they provide and is committed to making a difference throughout San Bernardino County. The Department of Behavioral Health (DBH) is currently recruiting for the Crisis Intervention Training for Law Enforcement and Community Partners Program (CIT). The Crisis Intervention Training team collaborates closely with law enforcement, the fire department, hospitals, schools, other DBH/county programs, and individuals and families of all ages and demographics. On behalf of the County, the Crisis Intervention Training Therapist* will advocate for change by promoting synergy and partnerships between behavioral health providers, first responders, community-based organizations, faith-based groups, families, and consumers. The incumbent will provide clinical expertise in the development, instruction, and facilitation of behavioral health education and training to stakeholders. The ideal candidate will be able to create and present educational opportunities to better recognize a behavioral health crisis while improving tactics to promote communication and de-escalation in a crisis. Training will be focused on building partnerships to link community members to treatment and other support services in an effort to reduce acute psychiatric hospitalization and/or entrance into the criminal justice system. *Official Title: Clinical Therapist I For additional details, please refer to the Clinical Therapist I job description. Hear from current therapists about their experiences within the County below! The Department of Behavioral Health (DBH) is responsible for providing mental health and substance use disorder services to county residents who are experiencing major mental illness or substance abuse related issues. DBH provides mental health and substance use disorder prevention and treatment services to all age groups, with a primary emphasis on treating children/youth who may be seriously emotionally disturbed, adults who are experiencing a serious and persistent mental illness, and individuals who are experiencing substance use disorders. DBH also provides an array of outreach/engagement, prevention, and early intervention services. DBH's core values are service , integrity , accountability , and trust . DBH is a unique County Department comprised of six (6) service areas: Outpatient Clinics and Youth Services; Substance Use Disorder and Recovery Services; 24-Hour and Emergency Services; Forensic and Homeless Services; Administrative Services; and Program Support Services. The Department currently has a workforce in excess of 1000 positions and an approximate $700 million-dollar annual budget. Click HERE to learn more about the Department of Behavioral Health Click HERE to learn more about San Bernardino County The list established from this recruitment may be used to fill current and future vacancies as they occur throughout the Department. CONDITIONS OF EMPLOYMENT Background Check: Prior to appointment, applicants must pass a background investigation, which includes fingerprinting and medical exam, which may include drug and/or TB testing. Applicants must be a U.S. Citizen or a permanent U.S. resident. Travel: Travel throughout the County may be required depending on assignment. Employees will be required to make provision for transportation (mileage reimbursement is available at current IRS rates). A valid California Class C driver license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements License : Must be licensed in the State of California as a Marriage and Family Therapist, Clinical Social Worker, or Professional Clinical Counselor. Applicants must indicate license number and expiration date on the Supplemental Questionnaire. A copy of license is required upon appointment. Desired Qualifications Applicants fluent in American Sign Language, Arabic, Korean, Mandarin, Spanish, Tagalog, and/or Vietnamese are strongly encouraged to apply. Additional compensation is associated with positions requiring the use of bilingual skills. Testing of bilingual skills may be required to receive additional compensation. The ideal candidate will possess the following: Crisis De-escalation Experience with consumers with severe mental illness and/or justice involved Education/presentation skills Collaborative/partnership skills Calm under pressure Sound critical thinking skills Customer service oriented Great communication skills Friendly disposition Interest in an active teamwork environment Desire to learn and develop new skills Selection Process There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation. Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements. If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by computer or browser used to submit the application. EEO/ADA: S an Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form (Download PDF reader) within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click HERE for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Professional Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
The Job Be an agent of change and make a difference in delivering health and wellness to millions of residents. Join a team who is passionate about the services they provide and is committed to making a difference throughout San Bernardino County. The Department of Behavioral Health (DBH) is currently recruiting for the Crisis Intervention Training for Law Enforcement and Community Partners Program (CIT). The Crisis Intervention Training team collaborates closely with law enforcement, the fire department, hospitals, schools, other DBH/county programs, and individuals and families of all ages and demographics. On behalf of the County, the Crisis Intervention Training Therapist* will advocate for change by promoting synergy and partnerships between behavioral health providers, first responders, community-based organizations, faith-based groups, families, and consumers. The incumbent will provide clinical expertise in the development, instruction, and facilitation of behavioral health education and training to stakeholders. The ideal candidate will be able to create and present educational opportunities to better recognize a behavioral health crisis while improving tactics to promote communication and de-escalation in a crisis. Training will be focused on building partnerships to link community members to treatment and other support services in an effort to reduce acute psychiatric hospitalization and/or entrance into the criminal justice system. *Official Title: Clinical Therapist I For additional details, please refer to the Clinical Therapist I job description. Hear from current therapists about their experiences within the County below! The Department of Behavioral Health (DBH) is responsible for providing mental health and substance use disorder services to county residents who are experiencing major mental illness or substance abuse related issues. DBH provides mental health and substance use disorder prevention and treatment services to all age groups, with a primary emphasis on treating children/youth who may be seriously emotionally disturbed, adults who are experiencing a serious and persistent mental illness, and individuals who are experiencing substance use disorders. DBH also provides an array of outreach/engagement, prevention, and early intervention services. DBH's core values are service , integrity , accountability , and trust . DBH is a unique County Department comprised of six (6) service areas: Outpatient Clinics and Youth Services; Substance Use Disorder and Recovery Services; 24-Hour and Emergency Services; Forensic and Homeless Services; Administrative Services; and Program Support Services. The Department currently has a workforce in excess of 1000 positions and an approximate $700 million-dollar annual budget. Click HERE to learn more about the Department of Behavioral Health Click HERE to learn more about San Bernardino County The list established from this recruitment may be used to fill current and future vacancies as they occur throughout the Department. CONDITIONS OF EMPLOYMENT Background Check: Prior to appointment, applicants must pass a background investigation, which includes fingerprinting and medical exam, which may include drug and/or TB testing. Applicants must be a U.S. Citizen or a permanent U.S. resident. Travel: Travel throughout the County may be required depending on assignment. Employees will be required to make provision for transportation (mileage reimbursement is available at current IRS rates). A valid California Class C driver license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements License : Must be licensed in the State of California as a Marriage and Family Therapist, Clinical Social Worker, or Professional Clinical Counselor. Applicants must indicate license number and expiration date on the Supplemental Questionnaire. A copy of license is required upon appointment. Desired Qualifications Applicants fluent in American Sign Language, Arabic, Korean, Mandarin, Spanish, Tagalog, and/or Vietnamese are strongly encouraged to apply. Additional compensation is associated with positions requiring the use of bilingual skills. Testing of bilingual skills may be required to receive additional compensation. The ideal candidate will possess the following: Crisis De-escalation Experience with consumers with severe mental illness and/or justice involved Education/presentation skills Collaborative/partnership skills Calm under pressure Sound critical thinking skills Customer service oriented Great communication skills Friendly disposition Interest in an active teamwork environment Desire to learn and develop new skills Selection Process There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation. Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements. If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by computer or browser used to submit the application. EEO/ADA: S an Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form (Download PDF reader) within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click HERE for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Professional Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
Minimum Qualifications Education and/or Equivalent Experience: Associate degree in a health, science, or in a field related to the job, plus two (2) years of experience with public health or patient services. Any combination of related education and experience may be substituted. Licenses and Certifications Required: None Notes to Applicants This position is for a call center agent that provides immunization information and schedules appointments for the clinics. This position will serve English and Spanish speakers. Pay Range $21.18 - $23.56 Hours Monday through Friday 7:45 a.m.. to 4:45 p.m. Job Close Date 04/23/2024 Type of Posting External Department Austin Public Health Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Professional Location 15 Waller Street, Austin Preferred Qualifications Preferred Experience: Bilingual Spanish/English Previous experience working in a Call Center Knowledge of immunization practices and the Texas Vaccines for Children Program eligibility requirements Previous experience that required conflict resolution, the majority of which was in uncertain situations. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Coordinates necessary medical services and resources for patients, and serves as a liaison between patients, clinic staff, various local, state and federal agencies, and external companies and programs. Works with physicians and other clinic staff to evaluate and identify resources or services needed for patients. Interviews and gathers information to assist patients with obtaining needed resources or services. Interprets and explains rules and regulations, Department policies and procedures, and assists patients with applying for various programs and services. Research and contact pharmaceutical companies for drugs, equipment, information and other services. Encourages companies, programs, or other entities to donate or assist with needed pharmaceutical drugs, equipment, or other services. Develops, coordinates and maintain confidential record keeping and filling systems pertaining to patient requests. Assist staff with clinic programs and outreach activities. Compiles statistical data for various reports and tracks patients, services and resources, cost analysis, and clinic operations. Responsibilities - Supervisor and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Local City, state, federal and health laws, rules, and regulations Knowledge of community programs and services Knowledge of pharmaceutical drugs, medical equipment, medical conditions, and other patient care needs Skill in coordination between patients, clinic staff, and others Skill in research and persuasion Skill in establishing and maintaining good working relationships with the patients, clinic staff, organizations, and companies Skill in effectively utilizing community resources and programs Skill in oral and written communication Ability to take initiative and work independently Ability to work well with individuals from a variety of different backgrounds and experience, including patients, clinic staff, community organizations, and companies Ability to compile reports on clinic operations, resources, cost analysis, and other services Skill in use of basic office equipment, personal computers, and software (i.e. Word, Access and Power Point). Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position are: Associate degree in a health, science, or in a field related to the job, plus two (2) years of experience with public health or patient services. Any combination of related education and experience may be substituted. Do you meet these minimum qualifications? Yes No * Describe your bilingual , English/Spanish fluency level. *Speak, read and write in both languages fluently. (100 points) *Speak English and Spanish fluently. (50 points). *Speak some Spanish. (25 points) *Fluent in Spanish only. *Fluent in English only. (Open Ended Question) * Describe your bilingual, English/Spanish fluency level. ◦Speak, read, and write in both languages fluently ◦Speak English and Spanish fluently ◦Speak some Spanish ◦Fluent in Spanish only ◦Fluent in English only * Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, and Outlook? No experience Basic: create/edit simple documents, spreadsheets, & emails Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another * Describe your customer service experience. Be sure to include any experience in a call center environment. (Open Ended Question) * Do you have experience working as a front desk receptionist or as an administrative staff in a professional office setting providing person and over the phone customer service in a high volume setting? Yes No * Describe your experience, if any, using electronic medical records systems applications. (Open Ended Question) * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. Optional & Required Documents Required Documents Resume Cover Letter Optional Documents
Mar 20, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Associate degree in a health, science, or in a field related to the job, plus two (2) years of experience with public health or patient services. Any combination of related education and experience may be substituted. Licenses and Certifications Required: None Notes to Applicants This position is for a call center agent that provides immunization information and schedules appointments for the clinics. This position will serve English and Spanish speakers. Pay Range $21.18 - $23.56 Hours Monday through Friday 7:45 a.m.. to 4:45 p.m. Job Close Date 04/23/2024 Type of Posting External Department Austin Public Health Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Professional Location 15 Waller Street, Austin Preferred Qualifications Preferred Experience: Bilingual Spanish/English Previous experience working in a Call Center Knowledge of immunization practices and the Texas Vaccines for Children Program eligibility requirements Previous experience that required conflict resolution, the majority of which was in uncertain situations. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Coordinates necessary medical services and resources for patients, and serves as a liaison between patients, clinic staff, various local, state and federal agencies, and external companies and programs. Works with physicians and other clinic staff to evaluate and identify resources or services needed for patients. Interviews and gathers information to assist patients with obtaining needed resources or services. Interprets and explains rules and regulations, Department policies and procedures, and assists patients with applying for various programs and services. Research and contact pharmaceutical companies for drugs, equipment, information and other services. Encourages companies, programs, or other entities to donate or assist with needed pharmaceutical drugs, equipment, or other services. Develops, coordinates and maintain confidential record keeping and filling systems pertaining to patient requests. Assist staff with clinic programs and outreach activities. Compiles statistical data for various reports and tracks patients, services and resources, cost analysis, and clinic operations. Responsibilities - Supervisor and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Local City, state, federal and health laws, rules, and regulations Knowledge of community programs and services Knowledge of pharmaceutical drugs, medical equipment, medical conditions, and other patient care needs Skill in coordination between patients, clinic staff, and others Skill in research and persuasion Skill in establishing and maintaining good working relationships with the patients, clinic staff, organizations, and companies Skill in effectively utilizing community resources and programs Skill in oral and written communication Ability to take initiative and work independently Ability to work well with individuals from a variety of different backgrounds and experience, including patients, clinic staff, community organizations, and companies Ability to compile reports on clinic operations, resources, cost analysis, and other services Skill in use of basic office equipment, personal computers, and software (i.e. Word, Access and Power Point). Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position are: Associate degree in a health, science, or in a field related to the job, plus two (2) years of experience with public health or patient services. Any combination of related education and experience may be substituted. Do you meet these minimum qualifications? Yes No * Describe your bilingual , English/Spanish fluency level. *Speak, read and write in both languages fluently. (100 points) *Speak English and Spanish fluently. (50 points). *Speak some Spanish. (25 points) *Fluent in Spanish only. *Fluent in English only. (Open Ended Question) * Describe your bilingual, English/Spanish fluency level. ◦Speak, read, and write in both languages fluently ◦Speak English and Spanish fluently ◦Speak some Spanish ◦Fluent in Spanish only ◦Fluent in English only * Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, and Outlook? No experience Basic: create/edit simple documents, spreadsheets, & emails Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another * Describe your customer service experience. Be sure to include any experience in a call center environment. (Open Ended Question) * Do you have experience working as a front desk receptionist or as an administrative staff in a professional office setting providing person and over the phone customer service in a high volume setting? Yes No * Describe your experience, if any, using electronic medical records systems applications. (Open Ended Question) * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. Optional & Required Documents Required Documents Resume Cover Letter Optional Documents