HOUSTON AIRPORT SYSTEM
Houston, Texas, United States
Mar 22, 2024
Full Time
POSITION OVERVIEW Applications will be accepted from: All Persons Interested Division/ Section: Terminal Management/HOU Custodial Workdays & Hours: Monday - Friday, 8:00pm - 5:00pm PURPOSE OF DIVISION The Terminal Management Division exists to deliver a 5-star experience for all passengers travelling through Houston's airports. This experience includes all customer facing services from the time a passenger enters the airport facility to the time they depart on an aircraft and vice versa. The scope of Terminal Management's responsibility includes aesthetic appearance, functional condition of airport facilities and amenities, operational readiness and terminal ambiance. Terminal Management is the primary liaison with airlines, federal agencies, and any customer facing service provider at the airports as well as with Skytrax, an organization that rates airlines and airports worldwide and is the inspiration for the Houston Airport System's mission of becoming a 5-star global air service gateway where the magic of flight is celebrated. The Division Manager position ensures operational excellence throughout the Custodial Services section of William P. Hobby Airport (HOU) by directing the management, coordination, implementation, administration, and operation of various resources, systems, plans and projects. The Custodial Services team serves a wide scope of internal and external customers including, but not limited to being responsible for the facility cleaning of all HOU terminal facilities including the Federal Inspection facility. This includes cleaning of 35 restrooms, amenity cleaning, carpet care, emergency cleaning services, as well as hard surface floor cleaning and high dusting. The purpose of this position is to direct airport custodial activities as scheduled, providing a safe, secure, clean and comfortable environment while maintaining a 5-star standard. Must ensure all work is performed in compliance with applicable department cleanliness standards and federal requirements. The position provides oversight of the business unit workforce, forecast staffing, prepare/control annual budget for supplies, equipment, staffing, training, work plans and coordinate custodial activities with business partners and tenants. The success of this role is highly dependent on the ability of being committed to increase productivity and to maintain an "Opening Day Fresh" appearance to enhance the passenger experience and maintain industry level standards comparable to those depicted in a high performing organization with a goal of maintain a 5-star standard. "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required." The Division Manager job duties include but are not limited to: Managing, training, developing, counseling and evaluating staff performance. Assisting in the design and implementation of special systems, plans and projects. Establishing policies, procedures, guidelines and project schedules. Researching, reviewing and evaluating new data, reports, products and other information. Acting as liaison to other departments, government agencies and private sector. Reviewing, evaluating, selecting and implementing hardware and software products. Developing and interpreting codes, ordinances and specifications. Drafting and reviewing proposed contracts, correspondence, letters of agreements and amendments. Providing technical advice, consultation and support to departments and other agencies and groups. Coordinating the preparation, implementation and monitoring of the budget and expenditures. Developing methodologies for creating project data. WORKING CONDITIONS The position is physically comfortable, the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature, and air conditions. Requires the ability to make simple gross motor responses within large tolerances. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires a Bachelor's degree in Business Administration, Accounting, Engineering or a field closely related to activities of the division. EXPERIENCE REQUIREMENTS Seven years of progressive professional experience closely related to the activities of the division are required, with at least three of the years in a supervisory capacity. A Master's degree in Business Administration, Public Administration or a field closely related to the activities of the division may be substituted for two years of experience. Directly related professional experience may be substituted for the education requirement on a year-for-year basis. LICENSE REQUIREMENTS None PREFERENCES **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.** Preference will be given to applicants with related maintenance certifications and knowledge of TSA rules and regulations and FAA regulations. Experience in the janitorial services industry with large scale cleaning, in depth knowledge and understanding of cleaning methodologies, and an extensive custodial background for a large complex facility is strongly preferred. Experience in developing and implementing leadership programs with a large diverse workforce is a plus. Proficient in Microsoft Office products, budgeting, procurement and project management are highly desired. A valid driver's license and compliance with city's policy on driving (AP 2-2) is preferred. GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRE The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. Pay Grade 29 SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1858 If you need special services or accommodations, call 281-233-1858. (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_ sJFoM . EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. Closing Date/Time: 3/29/2024 11:59 PM Central