Social Intelligence Analyst

Social Intelligence AnalystThe Social Intelligence Analyst supports Enterprise Communications by monitoring and interpreting social and digital conversation to identify experience‑driven issues, emerging risks, and narrative shifts that may require awareness or action. The role has two core areas of focus: sustained attention to experience‑related narratives and day‑to‑day contribution to broader social intelligence work across topics and stakeholders.LocationYou'll enjoy flexibility to work remotely from anywhere within Minnesota. For all hires in the Minneapolis area, you will be required to work in the office for a minimum of four days per week.HoursFull time, Monday-Friday, 8:00AM-5:00PMResponsibilitiesMonitor and analyze social and digital conversation across priority platforms, including TikTok, with a consistent focus on experience‑related narratives and ongoing coverage of broader reputational, brand, and issue‑related discussionTrack themes and patterns over time, distinguishing routine activity from signals that may indicate experience friction, narrative change, or emerging reputational riskAssess and contextualize misleading or inaccurate claims, particularly when personal stories or lived experiences are influencing how narratives are forming or spreadingContribute to general social intelligence coverage, including monitoring across topics and re‑prioritizing focus as new questions or priorities emergeWork alongside other Communications teams, Social Care, and other partners to support issue awareness, triage, and escalation, ensuring experience‑driven signals are considered within broader enterprise contextPrepare clear, concise updates that explain what is being observed, why it matters, and what it may indicate for Communications and partner teamsMaintain trackers, documentation, and reference materials that preserve context, support pattern recognition, and enable continuity over timeUse complementary signals, such as search trends, as context to help interpret or validate social narratives when relevantRequired Qualifications3+ years of experience in social listening, communications intelligence, media monitoring, or a related analytical role3+ years of hands‑on experience using social listening or monitoring tools, such as Brandwatch, NewsWhip, or similar, including query setup and analysis3+ years of experience supporting social monitoring or intelligence work across more than one subject area or issue type, rather than a single, fixed focus areaAbility to assess social activity and determine what warrants follow‑up, awareness, or escalationPreferred QualificationsExperience working within or closely alongside Communications, Marketing, customer experience, government affairs, or similar enterprise teamsExperience monitoring or analyzing health care‑related social conversation, including patient, member, or clinician narrativesFamiliarity with how misinformation and personal narratives can influence perception, trust, or reputational riskComfort balancing sustained focus areas with broader, day‑to‑day intelligence work across evolving topicsExperience maintaining monitoring documentation or reference materials that support continuity and shared understanding across teamsStrong written communication skills, with experience translating fragmented or evolving information into clear insights for Communications audiencesSalary & BenefitsPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far‑reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full‑time employment. We comply with all minimum wage laws as applicable.Telecommuter PolicyAll Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Equal Employment OpportunityUnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.Drug‑Free WorkplaceUnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.#J-18808-Ljbffr

Social Intelligence AnalystThe Social Intelligence Analyst supports Enterprise Communications by monitoring and interpreting social and digital conversation to identify experience‑driven issues, emerging risks, and narrative shifts that may require awareness or action. The role has two core areas of focus: sustained attention to experience‑related narratives and day‑to‑day contribution to broader social intelligence work across topics and stakeholders.LocationYou'll enjoy flexibility to work remotely from anywhere within Minnesota. For all hires in the Minneapolis area, you will be required to work in the office for a minimum of four days per week.HoursFull time, Monday-Friday, 8:00AM-5:00PMResponsibilitiesMonitor and analyze social and digital conversation across priority platforms, including TikTok, with a consistent focus on experience‑related narratives and ongoing coverage of broader reputational, brand, and issue‑related discussionTrack themes and patterns over time, distinguishing routine activity from signals that may indicate experience friction, narrative change, or emerging reputational riskAssess and contextualize misleading or inaccurate claims, particularly when personal stories or lived experiences are influencing how narratives are forming or spreadingContribute to general social intelligence coverage, including monitoring across topics and re‑prioritizing focus as new questions or priorities emergeWork alongside other Communications teams, Social Care, and other partners to support issue awareness, triage, and escalation, ensuring experience‑driven signals are considered within broader enterprise contextPrepare clear, concise updates that explain what is being observed, why it matters, and what it may indicate for Communications and partner teamsMaintain trackers, documentation, and reference materials that preserve context, support pattern recognition, and enable continuity over timeUse complementary signals, such as search trends, as context to help interpret or validate social narratives when relevantRequired Qualifications3+ years of experience in social listening, communications intelligence, media monitoring, or a related analytical role3+ years of hands‑on experience using social listening or monitoring tools, such as Brandwatch, NewsWhip, or similar, including query setup and analysis3+ years of experience supporting social monitoring or intelligence work across more than one subject area or issue type, rather than a single, fixed focus areaAbility to assess social activity and determine what warrants follow‑up, awareness, or escalationPreferred QualificationsExperience working within or closely alongside Communications, Marketing, customer experience, government affairs, or similar enterprise teamsExperience monitoring or analyzing health care‑related social conversation, including patient, member, or clinician narrativesFamiliarity with how misinformation and personal narratives can influence perception, trust, or reputational riskComfort balancing sustained focus areas with broader, day‑to‑day intelligence work across evolving topicsExperience maintaining monitoring documentation or reference materials that support continuity and shared understanding across teamsStrong written communication skills, with experience translating fragmented or evolving information into clear insights for Communications audiencesSalary & BenefitsPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far‑reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full‑time employment. We comply with all minimum wage laws as applicable.Telecommuter PolicyAll Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Equal Employment OpportunityUnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.Drug‑Free WorkplaceUnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.#J-18808-Ljbffr

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