Space Development Agency (SDA) NOC Technician IV

PositionSpace Development Agency (SDA) Operations Support Cell – Network Technician – Scott AFB, ILSummarySupports DISA-provided Global Information Grid services within the DISA Global Operations Center (DGOC). This role requires U.S. citizenship and an active Secret clearance with eligibility to obtain a Top Secret.Key ResponsibilitiesCreate and update tickets utilizing Service Now.Independently triage and manage ticket queue in respective technology, providing feedback and guidance for tickets of concern.Monitor network events and element management failures in real‑time on a 24x7x365 basis across multiple monitoring tools.Incident Correlation and Fault AnalysisProactively analyze alarms.Provide detailed analyses leading to resolution of alarm conditions, including filtering and correlating fault information.Identify the fault condition and its impacts.Isolate root causes.Coordinate correction of fault situations regardless of the fault in the infrastructure.Assist in developing and maintaining a centralized known‑error database containing defects, failures, causes, and repair actions including workarounds to resolve these failures in support of incident and problem resolution.Notify necessary points of contact based on essential or heightened awareness networks, circuits or location incidents.Incident Analysis (Fault Isolation)Support the fault isolation process.Diagnose and troubleshoot using procedures to isolate where the fault occurs.Identify failed network element(s) – systems, hardware, software, circuits, or facilities.Activities include testing, fault troubleshooting, fault localization, fault logging and assignment.Support all customers by providing global situational awareness support.Fault CorrectionCorrect/replace faulty network elements, coordinating with other service providers as necessary.Verify that service has been restored upon resolution of all customer‑initiated tickets.Network/Service RestorationRestore networks and services to full operation.Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.Identify failures that are attributable to a different cause and impact.Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs).Reroute routine circuits within 24 hours of notification.Document reroute in the configuration management database (CMDB).Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in a ticket.Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.Work directly with leadership to evaluate and provide feedback for training, standard operating procedures, and tools capabilities.Incident EscalationManage fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.Record, assess, track, and monitor incident tickets escalated to operational infrastructure.Demonstrate knowledge of training, standard operating procedures, and tools within O&M.Evaluate and provide feedback for training, standard operating procedures, and tools.Assist in monitoring training Network controllers within O&M.Assist in training junior‑level Network controllers within O&M.Effectively communicate with the O&M team, the customer and outside leadership to obtain or provide information on significant events or changes within the DISN.Provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers to assist in resolution of complex issues.Demonstrate comprehensive understanding of and ability to apply principles, theories, and concepts of networking and has a broad understanding of other related specialty areas.Provide advanced‑level technical support of the DISN customer.Independently work on projects or assignments for future operations within O&M and impacting the DISN.Resolve multi‑layer complex issues that cross several NOCs or domain within O&M.Demonstrate extensive proficiency in specialized functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.Basic QualificationsMust have DoD‑8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.Ability to work in a 24/7 operation.Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.Advanced knowledge in four or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.General understanding of network topologies, both transport and IP.Currently possess an active Secret security clearance and be able to obtain and maintain a Top‑Secret security clearance.Required Education & ExperienceHigh school diploma and 3‑5 years of experience.Pay Range$50,700.00–$91,650.00 per year.EEO StatementAll qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.#J-18808-Ljbffr

PositionSpace Development Agency (SDA) Operations Support Cell – Network Technician – Scott AFB, ILSummarySupports DISA-provided Global Information Grid services within the DISA Global Operations Center (DGOC). This role requires U.S. citizenship and an active Secret clearance with eligibility to obtain a Top Secret.Key ResponsibilitiesCreate and update tickets utilizing Service Now.Independently triage and manage ticket queue in respective technology, providing feedback and guidance for tickets of concern.Monitor network events and element management failures in real‑time on a 24x7x365 basis across multiple monitoring tools.Incident Correlation and Fault AnalysisProactively analyze alarms.Provide detailed analyses leading to resolution of alarm conditions, including filtering and correlating fault information.Identify the fault condition and its impacts.Isolate root causes.Coordinate correction of fault situations regardless of the fault in the infrastructure.Assist in developing and maintaining a centralized known‑error database containing defects, failures, causes, and repair actions including workarounds to resolve these failures in support of incident and problem resolution.Notify necessary points of contact based on essential or heightened awareness networks, circuits or location incidents.Incident Analysis (Fault Isolation)Support the fault isolation process.Diagnose and troubleshoot using procedures to isolate where the fault occurs.Identify failed network element(s) – systems, hardware, software, circuits, or facilities.Activities include testing, fault troubleshooting, fault localization, fault logging and assignment.Support all customers by providing global situational awareness support.Fault CorrectionCorrect/replace faulty network elements, coordinating with other service providers as necessary.Verify that service has been restored upon resolution of all customer‑initiated tickets.Network/Service RestorationRestore networks and services to full operation.Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.Identify failures that are attributable to a different cause and impact.Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs).Reroute routine circuits within 24 hours of notification.Document reroute in the configuration management database (CMDB).Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in a ticket.Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.Work directly with leadership to evaluate and provide feedback for training, standard operating procedures, and tools capabilities.Incident EscalationManage fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.Record, assess, track, and monitor incident tickets escalated to operational infrastructure.Demonstrate knowledge of training, standard operating procedures, and tools within O&M.Evaluate and provide feedback for training, standard operating procedures, and tools.Assist in monitoring training Network controllers within O&M.Assist in training junior‑level Network controllers within O&M.Effectively communicate with the O&M team, the customer and outside leadership to obtain or provide information on significant events or changes within the DISN.Provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers to assist in resolution of complex issues.Demonstrate comprehensive understanding of and ability to apply principles, theories, and concepts of networking and has a broad understanding of other related specialty areas.Provide advanced‑level technical support of the DISN customer.Independently work on projects or assignments for future operations within O&M and impacting the DISN.Resolve multi‑layer complex issues that cross several NOCs or domain within O&M.Demonstrate extensive proficiency in specialized functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.Basic QualificationsMust have DoD‑8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.Ability to work in a 24/7 operation.Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.Advanced knowledge in four or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.General understanding of network topologies, both transport and IP.Currently possess an active Secret security clearance and be able to obtain and maintain a Top‑Secret security clearance.Required Education & ExperienceHigh school diploma and 3‑5 years of experience.Pay Range$50,700.00–$91,650.00 per year.EEO StatementAll qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.#J-18808-Ljbffr

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