Shields and Credentials Specialist

Credence had an immediate need for a Shields and Credentials Specialist to be responsible for the standardized issuance, accountability, and lifecycle control of official badges (shields) and credentials used by CBP personnel. This role ensures that only authorized personnel gain access to physical locations and information technology networks by maintaining strict adherence to identity verification, federal regulatory compliance, and rigorous inventory procedures.Credential Lifecycle ManagementIssuance & Activation : Securely hand over activated PIV cards or official badges to verified applicants after conducting a 1-to-1 biometric fingerprint matchEnrollment : Capture high-resolution photographs, 10-print fingerprints, and digital signatures for credential production and FBI background checksMaintenance : Manage updates for name changes, renewals, and revocationsRecovery : Retrieve all badges, PIV cards, building passes, and keys during employee separation, retirement, or transferEligibility & Identity VerificationDocument Review : Validate identity documents according to FIPS 201-3 standards, verifying two forms of valid government-issued IDSponsorship : Confirm applicants are properly sponsored in USAccess or relevant identity systems by authorized officialsTraining Validation : Ensure all required training and onboarding are completed prior to issuanceInventory and AccountabilityDatabase Management : Maintain comprehensive tracking of all credentials within the Firearms, Armor, and Credentials Tracking System (FACTS) and internal Access databasesAudits : Conduct monthly physical inventories of all stock and a full annual inventory to guarantee oversight of sensitive government assetsSerial Control : Assign and log serial numbers and issuance dates to maintain a compliant audit trail.Security and Compliance ControlIncident Reporting : Document lost, stolen, or damaged credentials via formal incident reports or memos for record within 24 hoursSanitization : Ensure expired or damaged credentials are destroyed via approved cross‑cut shredders and updated in the destruction databaseSecure Storage : Maintain all unissued "blank" stock and printed badges in a GSA‑approved safeOperationalDatabase Proficiency : Navigate and update specialized systems including FACTS and Microsoft Access tables (e.g., Float Inventory, Pending Table, and Destruction Database)Technical Tasks : Utilize FACTS image editors for photo cropping and digital signature padsAdministrative Coordination : Process specialty requests, such as Lucite preservation trophies for retirees, ensuring all documentation and BICS coding are accurateStatus Management : Update system statuses to "Returned," "Transferred," "Retired," or "Deactivated" and immediately notify Physical Security for access revocationEligibility & QualificationsCitizenship : Must be a U.S. citizen to access DHS information technology systemsSuitability : Must undergo and successfully maintain a favorably adjudicated Tier 4 (T4) or Tier 5 (T5) background investigationPre‑Screening : No felony convictions within the past 36 months or illegal drug use within the past 12 monthsAgreement : Must execute and submit a formal Non‑Disclosure Agreement (DHS Form 11000‑6)#J-18808-Ljbffr

Credence had an immediate need for a Shields and Credentials Specialist to be responsible for the standardized issuance, accountability, and lifecycle control of official badges (shields) and credentials used by CBP personnel. This role ensures that only authorized personnel gain access to physical locations and information technology networks by maintaining strict adherence to identity verification, federal regulatory compliance, and rigorous inventory procedures.Credential Lifecycle ManagementIssuance & Activation : Securely hand over activated PIV cards or official badges to verified applicants after conducting a 1-to-1 biometric fingerprint matchEnrollment : Capture high-resolution photographs, 10-print fingerprints, and digital signatures for credential production and FBI background checksMaintenance : Manage updates for name changes, renewals, and revocationsRecovery : Retrieve all badges, PIV cards, building passes, and keys during employee separation, retirement, or transferEligibility & Identity VerificationDocument Review : Validate identity documents according to FIPS 201-3 standards, verifying two forms of valid government-issued IDSponsorship : Confirm applicants are properly sponsored in USAccess or relevant identity systems by authorized officialsTraining Validation : Ensure all required training and onboarding are completed prior to issuanceInventory and AccountabilityDatabase Management : Maintain comprehensive tracking of all credentials within the Firearms, Armor, and Credentials Tracking System (FACTS) and internal Access databasesAudits : Conduct monthly physical inventories of all stock and a full annual inventory to guarantee oversight of sensitive government assetsSerial Control : Assign and log serial numbers and issuance dates to maintain a compliant audit trail.Security and Compliance ControlIncident Reporting : Document lost, stolen, or damaged credentials via formal incident reports or memos for record within 24 hoursSanitization : Ensure expired or damaged credentials are destroyed via approved cross‑cut shredders and updated in the destruction databaseSecure Storage : Maintain all unissued "blank" stock and printed badges in a GSA‑approved safeOperationalDatabase Proficiency : Navigate and update specialized systems including FACTS and Microsoft Access tables (e.g., Float Inventory, Pending Table, and Destruction Database)Technical Tasks : Utilize FACTS image editors for photo cropping and digital signature padsAdministrative Coordination : Process specialty requests, such as Lucite preservation trophies for retirees, ensuring all documentation and BICS coding are accurateStatus Management : Update system statuses to "Returned," "Transferred," "Retired," or "Deactivated" and immediately notify Physical Security for access revocationEligibility & QualificationsCitizenship : Must be a U.S. citizen to access DHS information technology systemsSuitability : Must undergo and successfully maintain a favorably adjudicated Tier 4 (T4) or Tier 5 (T5) background investigationPre‑Screening : No felony convictions within the past 36 months or illegal drug use within the past 12 monthsAgreement : Must execute and submit a formal Non‑Disclosure Agreement (DHS Form 11000‑6)#J-18808-Ljbffr

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