Cal State University (CSU) Dominguez Hills
1000 East Victoria Street, Carson, CA 90747, USA
Working Title: Athletics Communications Assistant *Internal Only* Department Name: Athletics Operations Division: Student Affairs This is an 'On-Campus Only' Recruitment. Qualified applicants must be current employees of CSUDH. Classification Title: Public Communications Specialist I Classification Salary Range: $3,505 - $5,936 per month The anticipated hiring range for this position is $3,505 - $4,331 per month. The final salary is dependent upon qualifications and experience. About the Department/Position: Under the direct supervision of the Sr. Associate Athletics Director, the Athletics Communications Assistant will provide a variety of general office and clerical duties related to the daily operations of intercollegiate athletics facilities. This incumbent will provide support with the preparation of documents for reconciliation, tracking & reporting, and communicating schedules and assignments to ensure all athletic staff is informed. This incumbent will also assist with game operations for all home contests and special events. The schedule may vary depending on athletic events requiring some evenings and weekends. Overview of Duties and Responsibilities: Assist communication team with media relations. Compose and prepare memos, letters, notices, and bulletins as requested. Schedule and coordinate appointment calendars, travel and arrange meetings, and take notes during communication meetings. Assist the program director and coordinator with game day and event operations. Coordinate athletic events and ensure collection and verification of sports statistics Minimum Qualifications: Normally obtained through a college degree, which includes relevant coursework in the field, and up to two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles are essential to initial entry to this classification. Valid California Driver License Knowledge, Skills, and Abilities: Knowledge of intercollegiate sports Working knowledge of athletics communication platforms Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions. Ability to effectively handle interpersonal interactions at all levels and handle and build relationships with internal and external customers. Ability to learn, interpret independently, and apply a variety of complex policies and procedures. Preferred Qualifications: Bachelor's degree in communication or Journalism Experience using various platforms to promote events. Experience writing and reporting on sporting athletic programs. Experience to be proficient in performing most or all work assignments. General working knowledge of applicable university infrastructure, policies, and procedures. Thorough knowledge of office methods, procedures, and practices. Fluency in using standard office software packages. Knowledge of English grammar, punctuation, and spelling. Able to identify deviations from applicable policies. Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough, and, at times, creative solutions. Ability to perform standard arithmetic functions of a transactional nature, including tracking and comparing data. Work often involves front-line contacts with a variety of campus and community individuals requiring active problem-solving and effective interpersonal skills. To view the full position description, click “ Position Description ” above. General Information: Satisfactory completion of a background check (including a criminal records check) is required for employment. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position. In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California. The CSU system offers a competitive total compensation benefits package for employees and qualifying dependents, including medical, dental, vision, retirement, and tuition assistance. It is our goal to compensate employees equitably and fairly. You can access a full description of our benefits here . Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program. The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Closing Statement California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce. Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771. California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. Employees at California State University, Dominguez Hills shall abide by the Nondiscrimination Statement . Advertised: Mar 20 2024 Pacific Daylight Time Applications close: Apr 03 2024 Pacific Daylight Time Closing Date/Time:
Mar 21, 2024
Working Title: Athletics Communications Assistant *Internal Only* Department Name: Athletics Operations Division: Student Affairs This is an 'On-Campus Only' Recruitment. Qualified applicants must be current employees of CSUDH. Classification Title: Public Communications Specialist I Classification Salary Range: $3,505 - $5,936 per month The anticipated hiring range for this position is $3,505 - $4,331 per month. The final salary is dependent upon qualifications and experience. About the Department/Position: Under the direct supervision of the Sr. Associate Athletics Director, the Athletics Communications Assistant will provide a variety of general office and clerical duties related to the daily operations of intercollegiate athletics facilities. This incumbent will provide support with the preparation of documents for reconciliation, tracking & reporting, and communicating schedules and assignments to ensure all athletic staff is informed. This incumbent will also assist with game operations for all home contests and special events. The schedule may vary depending on athletic events requiring some evenings and weekends. Overview of Duties and Responsibilities: Assist communication team with media relations. Compose and prepare memos, letters, notices, and bulletins as requested. Schedule and coordinate appointment calendars, travel and arrange meetings, and take notes during communication meetings. Assist the program director and coordinator with game day and event operations. Coordinate athletic events and ensure collection and verification of sports statistics Minimum Qualifications: Normally obtained through a college degree, which includes relevant coursework in the field, and up to two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles are essential to initial entry to this classification. Valid California Driver License Knowledge, Skills, and Abilities: Knowledge of intercollegiate sports Working knowledge of athletics communication platforms Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions. Ability to effectively handle interpersonal interactions at all levels and handle and build relationships with internal and external customers. Ability to learn, interpret independently, and apply a variety of complex policies and procedures. Preferred Qualifications: Bachelor's degree in communication or Journalism Experience using various platforms to promote events. Experience writing and reporting on sporting athletic programs. Experience to be proficient in performing most or all work assignments. General working knowledge of applicable university infrastructure, policies, and procedures. Thorough knowledge of office methods, procedures, and practices. Fluency in using standard office software packages. Knowledge of English grammar, punctuation, and spelling. Able to identify deviations from applicable policies. Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough, and, at times, creative solutions. Ability to perform standard arithmetic functions of a transactional nature, including tracking and comparing data. Work often involves front-line contacts with a variety of campus and community individuals requiring active problem-solving and effective interpersonal skills. To view the full position description, click “ Position Description ” above. General Information: Satisfactory completion of a background check (including a criminal records check) is required for employment. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position. In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California. The CSU system offers a competitive total compensation benefits package for employees and qualifying dependents, including medical, dental, vision, retirement, and tuition assistance. It is our goal to compensate employees equitably and fairly. You can access a full description of our benefits here . Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program. The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Closing Statement California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce. Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771. California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. Employees at California State University, Dominguez Hills shall abide by the Nondiscrimination Statement . Advertised: Mar 20 2024 Pacific Daylight Time Applications close: Apr 03 2024 Pacific Daylight Time Closing Date/Time:
San Diego State University
5500 Campanile Drive, San Diego, CA 92182, USA
Position Summary The San Diego State University Athletic Media Relations Office has the primary responsibility for publicity of the Athletic Department’s varsity sports programs. It serves as a liaison between the Athletic Department and the media. In line with those duties, the office publishes weekly press releases, coordinates press conferences for major announcements, maintains historical records and data, maintains up-to-date photo files, maintains current team statistics, oversees department’s website, publishes the department’s printed materials, handles staging as it relates to media needs for home athletic events, arranges interviews for athletes and department personnel with local and national media representatives, seeks to procure publicity for athletic teams, coaches staff, and student-athletes, and prepares information contained in game day programs. Under general supervision of the Senior Associate Athletic Director of Communications and Media Relations, the Media Relations Specialist will be the primary contact for a variety of assigned varsity sports. This position will help build and execute social media strategy for the official Athletics department accounts through research and platform determination, while being informed by social media metrics. This position requires an individual with the ability to effectively integrate pre-established concepts with new and refreshing outlooks while managing the publicity for various teams. The incumbent is the primary contact for several sports teams in the department. This position is in charge of content creation and writing copy for media guides and game programs; the coordination of game press operations for assigned sports; weekly news releases; determining photographic needs for assigned sports; maintaining and updating statistical records; and maintaining a website for assigned programs with accurate and current information. The incumbent will also assist others in the Media Relations office on a variety of projects. This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on December 31, 2024, with the possibility of reappointment. This position is designated as exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. Ability to travel and work evenings and weekends. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The Department of Athletics, utilizing the services of over 150 employees, is responsible for the intercollegiate athletics program at San Diego State University. Currently, there are 18 sport programs, approximately 550 student-athletes, and 17 offices in the department. The offices include the following: The Aztec Club/Development, Administration, Athletic Medicine, Business Office, Compliance, External Corporate Sales, Equipment, Event Management/Facilities and Operations, Human Resources, Information Technology, Marketing, Media Relations, Strength and Conditioning, Student-Athlete Academic Support Services, Ticket Office, and Video. For more information regarding the Athletics department, click here . Education and Experience Knowledge of the fundamentals of public affairs and/or media relations, and/or some exposure to marketing and marketing research. This background normally is obtained through a college degree, which includes relevant coursework in the field, and up to two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles. Key Qualifications Experience with Microsoft Word, Excel, Adobe Photoshop, InDesign, QuarkXPress, website maintenance and statistical programs. Knowledge of various social media platforms. Experience with interview techniques. Two years of experience working in an athletic media relations office (college or professional) is preferred. Familiarity and experience creating social media content, including campaigns and graphics. Basic knowledge and experience with NCAA rules and regulations. Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands involve, prioritizing and completing projects accurately and timely, and making reliable decisions under pressure. Ability to travel and work evenings and weekends. Licenses/Certifications Required Valid California driver’s license or the ability to obtain one within 10 days of hire. Compensation and Benefits Starting salary upon appointment is not expected to exceed $3,950 per month. Future Salary Increase: July 2024 - 5% salary increase Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $3,761 - $6,803 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on February 19, 2024. To receive full consideration, apply by February 18, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at pythao@sdsu.edu . Advertised: Feb 05 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Position Summary The San Diego State University Athletic Media Relations Office has the primary responsibility for publicity of the Athletic Department’s varsity sports programs. It serves as a liaison between the Athletic Department and the media. In line with those duties, the office publishes weekly press releases, coordinates press conferences for major announcements, maintains historical records and data, maintains up-to-date photo files, maintains current team statistics, oversees department’s website, publishes the department’s printed materials, handles staging as it relates to media needs for home athletic events, arranges interviews for athletes and department personnel with local and national media representatives, seeks to procure publicity for athletic teams, coaches staff, and student-athletes, and prepares information contained in game day programs. Under general supervision of the Senior Associate Athletic Director of Communications and Media Relations, the Media Relations Specialist will be the primary contact for a variety of assigned varsity sports. This position will help build and execute social media strategy for the official Athletics department accounts through research and platform determination, while being informed by social media metrics. This position requires an individual with the ability to effectively integrate pre-established concepts with new and refreshing outlooks while managing the publicity for various teams. The incumbent is the primary contact for several sports teams in the department. This position is in charge of content creation and writing copy for media guides and game programs; the coordination of game press operations for assigned sports; weekly news releases; determining photographic needs for assigned sports; maintaining and updating statistical records; and maintaining a website for assigned programs with accurate and current information. The incumbent will also assist others in the Media Relations office on a variety of projects. This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on December 31, 2024, with the possibility of reappointment. This position is designated as exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. Ability to travel and work evenings and weekends. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The Department of Athletics, utilizing the services of over 150 employees, is responsible for the intercollegiate athletics program at San Diego State University. Currently, there are 18 sport programs, approximately 550 student-athletes, and 17 offices in the department. The offices include the following: The Aztec Club/Development, Administration, Athletic Medicine, Business Office, Compliance, External Corporate Sales, Equipment, Event Management/Facilities and Operations, Human Resources, Information Technology, Marketing, Media Relations, Strength and Conditioning, Student-Athlete Academic Support Services, Ticket Office, and Video. For more information regarding the Athletics department, click here . Education and Experience Knowledge of the fundamentals of public affairs and/or media relations, and/or some exposure to marketing and marketing research. This background normally is obtained through a college degree, which includes relevant coursework in the field, and up to two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles. Key Qualifications Experience with Microsoft Word, Excel, Adobe Photoshop, InDesign, QuarkXPress, website maintenance and statistical programs. Knowledge of various social media platforms. Experience with interview techniques. Two years of experience working in an athletic media relations office (college or professional) is preferred. Familiarity and experience creating social media content, including campaigns and graphics. Basic knowledge and experience with NCAA rules and regulations. Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands involve, prioritizing and completing projects accurately and timely, and making reliable decisions under pressure. Ability to travel and work evenings and weekends. Licenses/Certifications Required Valid California driver’s license or the ability to obtain one within 10 days of hire. Compensation and Benefits Starting salary upon appointment is not expected to exceed $3,950 per month. Future Salary Increase: July 2024 - 5% salary increase Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $3,761 - $6,803 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on February 19, 2024. To receive full consideration, apply by February 18, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at pythao@sdsu.edu . Advertised: Feb 05 2024 Pacific Standard Time Applications close: Closing Date/Time:
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Assistant to the AVP & Dean of Students SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Division of Student Life Appointment Type This is a one-year probationary position. Time Base Full-time (1.0) Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range $5,850.00 - $6,129.00 Per Month ($70,200 - $73,548.00 Annually) Salary is commensurate with experience. Position Summary The Administrative Analyst/Specialist II in the Division of Student Life (DSL) and Dean of Students (DOS) Office is responsible for providing senior-level organizational management and administrative/clerical support to the areas supervised by the Associate Vice President (AVP) for Student Life and Dean of Students and providing administrative support for the Associate Dean and Assistant Dean of Students. The incumbent’s duties and responsibilities are performed independently under the general supervision of the AVP & DOS within established department guidelines and policies. This position makes decisions based on precedent, adherence to policy and guidelines, and in consultation with the AVP & DOS in unusual or unique circumstances. This position calls for a maturity in judgment and the ability to work with a diversity of students, faculty, staff, parents, alumni, and several other various constituents. Position Information Office Management & Divisional Operations Manages and supports the administrative operations, programs, and services of the Division of Student Life (DSL) and the Dean of Students (DOS) Office. Support administrative operations for key divisional areas/departments throughout seasonal student life programming (e.g., new student orientation, GatorFest!, student staff onboarding, etc.) including: Provides planning, leadership, and oversight to sharing policies and procedures related to the division and office areas, divisional purchasing/procurement, divisional staff travel, student and staff payroll, office management, and program support. Serving as the Procurement liaison for the Division; maintaining status updates on contracts and procurement policies to facilitate timely approvals and vendor contracts ahead of DSL events, programs, and contract renewals. Provide administrative support for a centralized calendar of divisional events and programs, share and distribute divisional marketing, communications, and student messaging. Provide administrative support of office and campus special events, set-up event equipment and decorations, order food and beverages and supplies, prepare agendas, and other documents/presentations. Refer a volume of student, parent, faculty, and staff inquiries to appropriate departments and collaborate with departments and campus partners on programs, initiatives, and issues. Assist with Deceased Student Protocol and Notification. Assist with coordinating, drafting, and sending memos for DSL operations. Supervise one or more student assistant(s) and provide on-going training and coaching. Serve as back-up to verify I-9 Employment Eligibility Verification for all SFSU students, update Student Center Indicators, and maintain verification files. Administer conduct and grade qualification checks for Associated Students (AS) current and potential board members. Assist with property inventory for the division and office. Troubleshoot telephone, computer, and/or printer issues and ensure systems are properly functioning. Communication & Collaboration Coordination Assists the AVP & DOS and the Leadership Team (managers and directors of DSL) in day-to-day operations, communications, meetings, memos, minutes, and divisional initiatives. Works collaboratively with the departments within the DSL and DOS areas, SAEM, and University faculty and staff to enhance interdepartmental, intradepartmental, and interpersonal communications and decision making. Acts as a liaison between the departments within the DSL and DOS areas and the Office of the Vice President for SAE. Support strategic coordination on AVP & DOS, Associate Dean and Assistant Dean priorities and communications. Communicates with University partners and community stakeholders in consultation with and on behalf of the AVP & DOS. Represents the AVP & DOS at various meetings and workshops and maintains a welcoming and professional demeanor and office environment. Takes initiative and identifies opportunities to relieve the AVP & DOS of non-critical tasks and issues in collaboration with the Associate Dean and Assistant Dean of Students. Prepares meeting files and weekly, monthly, quarterly, or annually reports as requested. Update and maintain divisional and office-specific associated websites. Manage divisional and office-specific marketing materials and social media profiles and digital brand. Budget and Personnel Matters Oversight Acting as the lead professional when recommending policies relating to cash handling, purchase card (P-Card) transactions, requisitions, drafting University budget reports, and hospitality requests for the Division of Student Life (DSL). Interprets budget and human resources policies and makes recommendations to the AVP & DOS and managers/directors within the DSL & DOS areas. Assists with DSL area P-Card holders with account management, expense reports, purchase coordination, and cross-department purchasing strategies. Reviews human resource protocols, paperwork, and procedures for continuity within the division. Oversight and development of a fiscal management system for the DSL & DOS areas. Keeps updated checks and balances on all associated DSL & DOS accounts. Prepares the DSL & DOS annual budget requests, mid-year financial status reports, and all other mandatory reports. Reviews proposed expenditure plans to determine cost allowance and to ensure compliance with University and CSU system policies and procedures. Performs research and recommends solutions to any budgetary problems and human resources issues that might arise and ensures effectiveness of those solutions. Reconciles and tracks office credit card purchases and expense reports. Prepares and track memos, purchase orders, payment requests, expense reports and other departmental forms and documents. Oversees the collection and deposits of revenue. Planning & Event Oversight Provides support for DOS & DSL events, programs, and initiatives, including fiscal, planning, event implementation, and assessment. Provides support to students and departments regarding organization management and event planning policies and procedures. Regularly conducts assessments and surveys creating feedback to provide information to analyze quality of programs, services, satisfaction, and needs assessment. Conducts research on benchmarking and best practices and drafts relevant reports. At all times Demonstrates behaviors that are in line with the User Friends Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D) Demonstrates safe work practices for oneself, others, and the office environment. Minimum Qualifications Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Thorough knowledge of and ability to apply extensive expertise to complex programs and/or administrative specialties, including pertinent laws and regulations. Demonstrated expertise in and advanced knowledge of the principles, problems, and methods of public and business administration and operational and fiscal management. Expertise in administrative survey techniques, operations and systems analysis, statistical and research methods, and the ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies. Ability to understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions. Ability to work with representatives from public and private entities and handle potentially sensitive situations. Demonstrated consultative skills in working with internal and external constituent groups. Ability to effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to gain consensus. Preferred Qualifications Bachelor’s degree highly preferred. 3-5 years of experience in a higher education or academic setting. Senior and/or executive level administrative support experience. Experience providing excellent customer service in higher education. Bilingual skills highly desirable. Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the DSL and DOS office. Knowledge of basic methods and procedures for research and statistical analysis and the ability to apply them. Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques. Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands and multiple priorities are involved. Ability to make independent decisions and exercise sound judgment. Ability to anticipate problems and address them proactively. Ability to compile, write, and present reports related to program or administrative specialty. Demonstrated ability to establish and maintain effective working relationships within and outside the work group and serve as a liaison for the organizational unit. Working knowledge of operational and fiscal analysis and techniques. Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations. Expertise in investigating and analyzing problems with a broad administrative impact and implications. Demonstrated ability to effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to gain consensus. Ability to work with representatives from within and outside the university and handle potentially sensitive situations. Ability to train others on new skills and procedures and provide lead work direction. Ability to keep calm under pressure in a variety of situations and circumstances. Familiarity with Oracle Campus Solutions (CS), OnBase, Qualtrics, Drupal, PeopleSoft, and Maxient. Environmental/Physical/Special The incumbent’s duties and responsibilities are performed within established department guidelines and policies. The incumbent has administrative and budgetary influence over key policies, procedures, objectives, short-term and long-term goals of the department. The incumbent makes decisions based on precedent, adherence to policy and guidelines, and on consultation basis in unusual or unique circumstances with the AVP & Dean of Students and University partners. The incumbent serves as a key contact for all departments reporting to the AVP & Dean of Students. The incumbent manages sensitive information and situations in a confidential manner. The position calls for a maturity in judgment and ability to work with a diverse group of students, faculty, and staff. Occasional night or weekend work may be needed, on an adjusted work schedule. The incumbent performs project leadership and coordination with other administrative support staff in the DOS area. The incumbent provides administrative support to the AVP & Dean of Students including calendar management, purchases, departmental budgets, human resources and project assistance. The incumbent supervises student personnel. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Jan 17 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title Assistant to the AVP & Dean of Students SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Division of Student Life Appointment Type This is a one-year probationary position. Time Base Full-time (1.0) Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range $5,850.00 - $6,129.00 Per Month ($70,200 - $73,548.00 Annually) Salary is commensurate with experience. Position Summary The Administrative Analyst/Specialist II in the Division of Student Life (DSL) and Dean of Students (DOS) Office is responsible for providing senior-level organizational management and administrative/clerical support to the areas supervised by the Associate Vice President (AVP) for Student Life and Dean of Students and providing administrative support for the Associate Dean and Assistant Dean of Students. The incumbent’s duties and responsibilities are performed independently under the general supervision of the AVP & DOS within established department guidelines and policies. This position makes decisions based on precedent, adherence to policy and guidelines, and in consultation with the AVP & DOS in unusual or unique circumstances. This position calls for a maturity in judgment and the ability to work with a diversity of students, faculty, staff, parents, alumni, and several other various constituents. Position Information Office Management & Divisional Operations Manages and supports the administrative operations, programs, and services of the Division of Student Life (DSL) and the Dean of Students (DOS) Office. Support administrative operations for key divisional areas/departments throughout seasonal student life programming (e.g., new student orientation, GatorFest!, student staff onboarding, etc.) including: Provides planning, leadership, and oversight to sharing policies and procedures related to the division and office areas, divisional purchasing/procurement, divisional staff travel, student and staff payroll, office management, and program support. Serving as the Procurement liaison for the Division; maintaining status updates on contracts and procurement policies to facilitate timely approvals and vendor contracts ahead of DSL events, programs, and contract renewals. Provide administrative support for a centralized calendar of divisional events and programs, share and distribute divisional marketing, communications, and student messaging. Provide administrative support of office and campus special events, set-up event equipment and decorations, order food and beverages and supplies, prepare agendas, and other documents/presentations. Refer a volume of student, parent, faculty, and staff inquiries to appropriate departments and collaborate with departments and campus partners on programs, initiatives, and issues. Assist with Deceased Student Protocol and Notification. Assist with coordinating, drafting, and sending memos for DSL operations. Supervise one or more student assistant(s) and provide on-going training and coaching. Serve as back-up to verify I-9 Employment Eligibility Verification for all SFSU students, update Student Center Indicators, and maintain verification files. Administer conduct and grade qualification checks for Associated Students (AS) current and potential board members. Assist with property inventory for the division and office. Troubleshoot telephone, computer, and/or printer issues and ensure systems are properly functioning. Communication & Collaboration Coordination Assists the AVP & DOS and the Leadership Team (managers and directors of DSL) in day-to-day operations, communications, meetings, memos, minutes, and divisional initiatives. Works collaboratively with the departments within the DSL and DOS areas, SAEM, and University faculty and staff to enhance interdepartmental, intradepartmental, and interpersonal communications and decision making. Acts as a liaison between the departments within the DSL and DOS areas and the Office of the Vice President for SAE. Support strategic coordination on AVP & DOS, Associate Dean and Assistant Dean priorities and communications. Communicates with University partners and community stakeholders in consultation with and on behalf of the AVP & DOS. Represents the AVP & DOS at various meetings and workshops and maintains a welcoming and professional demeanor and office environment. Takes initiative and identifies opportunities to relieve the AVP & DOS of non-critical tasks and issues in collaboration with the Associate Dean and Assistant Dean of Students. Prepares meeting files and weekly, monthly, quarterly, or annually reports as requested. Update and maintain divisional and office-specific associated websites. Manage divisional and office-specific marketing materials and social media profiles and digital brand. Budget and Personnel Matters Oversight Acting as the lead professional when recommending policies relating to cash handling, purchase card (P-Card) transactions, requisitions, drafting University budget reports, and hospitality requests for the Division of Student Life (DSL). Interprets budget and human resources policies and makes recommendations to the AVP & DOS and managers/directors within the DSL & DOS areas. Assists with DSL area P-Card holders with account management, expense reports, purchase coordination, and cross-department purchasing strategies. Reviews human resource protocols, paperwork, and procedures for continuity within the division. Oversight and development of a fiscal management system for the DSL & DOS areas. Keeps updated checks and balances on all associated DSL & DOS accounts. Prepares the DSL & DOS annual budget requests, mid-year financial status reports, and all other mandatory reports. Reviews proposed expenditure plans to determine cost allowance and to ensure compliance with University and CSU system policies and procedures. Performs research and recommends solutions to any budgetary problems and human resources issues that might arise and ensures effectiveness of those solutions. Reconciles and tracks office credit card purchases and expense reports. Prepares and track memos, purchase orders, payment requests, expense reports and other departmental forms and documents. Oversees the collection and deposits of revenue. Planning & Event Oversight Provides support for DOS & DSL events, programs, and initiatives, including fiscal, planning, event implementation, and assessment. Provides support to students and departments regarding organization management and event planning policies and procedures. Regularly conducts assessments and surveys creating feedback to provide information to analyze quality of programs, services, satisfaction, and needs assessment. Conducts research on benchmarking and best practices and drafts relevant reports. At all times Demonstrates behaviors that are in line with the User Friends Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D) Demonstrates safe work practices for oneself, others, and the office environment. Minimum Qualifications Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Thorough knowledge of and ability to apply extensive expertise to complex programs and/or administrative specialties, including pertinent laws and regulations. Demonstrated expertise in and advanced knowledge of the principles, problems, and methods of public and business administration and operational and fiscal management. Expertise in administrative survey techniques, operations and systems analysis, statistical and research methods, and the ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies. Ability to understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions. Ability to work with representatives from public and private entities and handle potentially sensitive situations. Demonstrated consultative skills in working with internal and external constituent groups. Ability to effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to gain consensus. Preferred Qualifications Bachelor’s degree highly preferred. 3-5 years of experience in a higher education or academic setting. Senior and/or executive level administrative support experience. Experience providing excellent customer service in higher education. Bilingual skills highly desirable. Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the DSL and DOS office. Knowledge of basic methods and procedures for research and statistical analysis and the ability to apply them. Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques. Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands and multiple priorities are involved. Ability to make independent decisions and exercise sound judgment. Ability to anticipate problems and address them proactively. Ability to compile, write, and present reports related to program or administrative specialty. Demonstrated ability to establish and maintain effective working relationships within and outside the work group and serve as a liaison for the organizational unit. Working knowledge of operational and fiscal analysis and techniques. Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations. Expertise in investigating and analyzing problems with a broad administrative impact and implications. Demonstrated ability to effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to gain consensus. Ability to work with representatives from within and outside the university and handle potentially sensitive situations. Ability to train others on new skills and procedures and provide lead work direction. Ability to keep calm under pressure in a variety of situations and circumstances. Familiarity with Oracle Campus Solutions (CS), OnBase, Qualtrics, Drupal, PeopleSoft, and Maxient. Environmental/Physical/Special The incumbent’s duties and responsibilities are performed within established department guidelines and policies. The incumbent has administrative and budgetary influence over key policies, procedures, objectives, short-term and long-term goals of the department. The incumbent makes decisions based on precedent, adherence to policy and guidelines, and on consultation basis in unusual or unique circumstances with the AVP & Dean of Students and University partners. The incumbent serves as a key contact for all departments reporting to the AVP & Dean of Students. The incumbent manages sensitive information and situations in a confidential manner. The position calls for a maturity in judgment and ability to work with a diverse group of students, faculty, and staff. Occasional night or weekend work may be needed, on an adjusted work schedule. The incumbent performs project leadership and coordination with other administrative support staff in the DOS area. The incumbent provides administrative support to the AVP & Dean of Students including calendar management, purchases, departmental budgets, human resources and project assistance. The incumbent supervises student personnel. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Jan 17 2024 Pacific Standard Time Applications close: Closing Date/Time:
SMCTD - SAN MATEO COUNTY TRANSIT DISTRICT
San Mateo, CA, United States
The San Mateo County Transit District serves nearly 100,000 customers each weekday on its SamTrans buses, Redi-Wheel paratransit vehicles, Caltrain commuter rail cars and shuttles, as well as a robust capital program. The Transit District, which is in the heart of the San Francisco Bay Area, also is the managing agency for the San Mateo County Transportation Authority. Staff enjoys a dynamic organization that fosters personal development and professional advancement of its staff. The Transit District’s core values include integrity, customer focus, respect, quality, teamwork, leadership and accountability. Excellent benefits are provided. TITLE: Customer Experience Specialist EMPLOYMENT TYPE: Non-Exempt (Full-Time) DIVISION: Communications APPLICATION DEADLINE: Sunday, March 31, 2024 PAY RANGE: $26.10 - $42.91 hourly ($54,279 - $89,167 estimated annual) WORK LOCATION: San Carlos, CA JOB SUMMARY: The Customer Experience Specialist reports to the Director, Customer Experience. This role requires a dynamic individual with a background in customer experience, copy creation, research and/or strategic planning to contribute to customer communications and informational services to promote use, retention, and satisfaction with our transit services. EXAMPLES OF ESSENTIAL FUNCTIONS: • Implement plans to inform customers of Caltrain/SamTrans service and fare changes. • Review the touchpoints along the customer’s transit journey - website, maps, schedules, wayfinding, fare payment, service changes, mobile apps, station improvements and customer communications. Propose improvements to internal groups that address customer concerns and promote customer satisfaction. • Partner cross-functionally on innovative strategic information campaigns promote the visibility and utilization of our transit services to our existing customers in conjunction with staff and contractors. • Create communications copy and layout schemas for customer communication signage needed, including digital signage updates using HTML5. • Find new and exciting ways to promote retention with the Caltrain and SamTrans brands. • Develop deep expertise on our train stations, bus stops, parking areas, and bike areas to be able to map and plan wayfinding and informational flow for our customers. • Collaborate across functions to align project requirements with the Distribution Team, Operations, and Planning. EXAMPLES OF DUTIES: • Develop print collateral, signs, and digital copy for service changes, construction projects, customer promotions for Rail Operations, Bus Operations, Planning, and other District departments Collaborate to optimize our presence for customer communications (signage, PA announcements, digital signage, wayfinding). • Develop and produce messaging for information campaigns directed at current customers using print and digital media to highlight customer experience enhancements, service changes, and increase awareness of SamTrans and Caltrain services and programs. • Operating within the budget allocated for projects, ensuring cost-effective solutions are pursued. • Collaborate closely with Creative Services, Marketing, Communication teams and other relevant departments. • Participate in outreach events to enhance community engagement and awareness • Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents. • Perform other duties as assigned. SUPERVISION: Works under the general supervision of the Director, Customer Experience, who establishes goals and objectives and evaluates performance. MINIMUM QUALIFICATIONS: Sufficient experience, training and/or education to demonstrate the knowledge and ability to successfully perform the essential functions of the position. In lieu of a degree, work-related experience that demonstrates the skills and experience necessary to perform this role will be accepted. Development of the required knowledge and abilities is typically obtained through but not limited to: • Associate degree in any field. • Two (2) years of experience in a customer experience journey, customer marketing and/or copy writing environment. PREFERRED QUALIFICATIONS: • Experience with HTML5, as well as experience using design tools (Illustrator, InDesign, Photoshop) as well as Excel, Adobe, and PowerPoint. • Excellent communication skills - you have strong verbal and written interpersonal and communication skills. • Problem-solving skills - you can identify and address customer issues, resolve conflicts, and find creative solutions to pain points. • Demonstrated experience with creating informative customer communication copy. SELECTION PROCESS MAY INCLUDE: The process will include a panel interview and may include written and skills test assessments or supplemental questions. Only those candidates who are the most qualified will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to continue in the process. CURRENT EMPLOYMENT BENEFITS AT SAMTRANS: For additional information on SamTrans benefits, please visit, https://www.samtrans.com/jobs Holidays: Seven (7) paid holidays, plus up to four (4) floating holidays per year Paid Time Off: Up to 21 days per year Cafeteria Plans: Medical, dental, vision care, group life insurance and more Transportation: Free Bus Transportation for employees and qualified dependents Work Location: Select positions are eligible to work remote up to 50% of the time Pension: Social Security and California Public Employees Retirement Systems (CalPERS) • Classic Members - 2% @ 60 benefit formula, 3 year average of highest compensation • New Members - 2% @ 62 benefit formula, 3 year average of highest compensation HOW TO APPLY: • To apply, please visit the https://www.samtrans.com/jobs. Complete an online employment application by 11:59 p.m. on Sunday, March 31, 2024. A resume will not be accepted in lieu of the application. Incomplete applications will not be considered. • The Human Resources Department will make reasonable efforts in the recruitment/examination process to accommodate applicants with disabilities upon request. If you have a need for an accommodation, please contact the Human Resources Department at (650) 508-6308 or email written request to recruitment@samtrans.com. • SamTrans celebrates diversity and is committed to creating an inclusive and welcoming workplace environment. We are an Affirmative Action/Equal Opportunity Employer. Minorities, Women, Persons with Disabilities and Veterans are encouraged to apply.
Mar 09, 2024
Full Time
The San Mateo County Transit District serves nearly 100,000 customers each weekday on its SamTrans buses, Redi-Wheel paratransit vehicles, Caltrain commuter rail cars and shuttles, as well as a robust capital program. The Transit District, which is in the heart of the San Francisco Bay Area, also is the managing agency for the San Mateo County Transportation Authority. Staff enjoys a dynamic organization that fosters personal development and professional advancement of its staff. The Transit District’s core values include integrity, customer focus, respect, quality, teamwork, leadership and accountability. Excellent benefits are provided. TITLE: Customer Experience Specialist EMPLOYMENT TYPE: Non-Exempt (Full-Time) DIVISION: Communications APPLICATION DEADLINE: Sunday, March 31, 2024 PAY RANGE: $26.10 - $42.91 hourly ($54,279 - $89,167 estimated annual) WORK LOCATION: San Carlos, CA JOB SUMMARY: The Customer Experience Specialist reports to the Director, Customer Experience. This role requires a dynamic individual with a background in customer experience, copy creation, research and/or strategic planning to contribute to customer communications and informational services to promote use, retention, and satisfaction with our transit services. EXAMPLES OF ESSENTIAL FUNCTIONS: • Implement plans to inform customers of Caltrain/SamTrans service and fare changes. • Review the touchpoints along the customer’s transit journey - website, maps, schedules, wayfinding, fare payment, service changes, mobile apps, station improvements and customer communications. Propose improvements to internal groups that address customer concerns and promote customer satisfaction. • Partner cross-functionally on innovative strategic information campaigns promote the visibility and utilization of our transit services to our existing customers in conjunction with staff and contractors. • Create communications copy and layout schemas for customer communication signage needed, including digital signage updates using HTML5. • Find new and exciting ways to promote retention with the Caltrain and SamTrans brands. • Develop deep expertise on our train stations, bus stops, parking areas, and bike areas to be able to map and plan wayfinding and informational flow for our customers. • Collaborate across functions to align project requirements with the Distribution Team, Operations, and Planning. EXAMPLES OF DUTIES: • Develop print collateral, signs, and digital copy for service changes, construction projects, customer promotions for Rail Operations, Bus Operations, Planning, and other District departments Collaborate to optimize our presence for customer communications (signage, PA announcements, digital signage, wayfinding). • Develop and produce messaging for information campaigns directed at current customers using print and digital media to highlight customer experience enhancements, service changes, and increase awareness of SamTrans and Caltrain services and programs. • Operating within the budget allocated for projects, ensuring cost-effective solutions are pursued. • Collaborate closely with Creative Services, Marketing, Communication teams and other relevant departments. • Participate in outreach events to enhance community engagement and awareness • Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents. • Perform other duties as assigned. SUPERVISION: Works under the general supervision of the Director, Customer Experience, who establishes goals and objectives and evaluates performance. MINIMUM QUALIFICATIONS: Sufficient experience, training and/or education to demonstrate the knowledge and ability to successfully perform the essential functions of the position. In lieu of a degree, work-related experience that demonstrates the skills and experience necessary to perform this role will be accepted. Development of the required knowledge and abilities is typically obtained through but not limited to: • Associate degree in any field. • Two (2) years of experience in a customer experience journey, customer marketing and/or copy writing environment. PREFERRED QUALIFICATIONS: • Experience with HTML5, as well as experience using design tools (Illustrator, InDesign, Photoshop) as well as Excel, Adobe, and PowerPoint. • Excellent communication skills - you have strong verbal and written interpersonal and communication skills. • Problem-solving skills - you can identify and address customer issues, resolve conflicts, and find creative solutions to pain points. • Demonstrated experience with creating informative customer communication copy. SELECTION PROCESS MAY INCLUDE: The process will include a panel interview and may include written and skills test assessments or supplemental questions. Only those candidates who are the most qualified will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to continue in the process. CURRENT EMPLOYMENT BENEFITS AT SAMTRANS: For additional information on SamTrans benefits, please visit, https://www.samtrans.com/jobs Holidays: Seven (7) paid holidays, plus up to four (4) floating holidays per year Paid Time Off: Up to 21 days per year Cafeteria Plans: Medical, dental, vision care, group life insurance and more Transportation: Free Bus Transportation for employees and qualified dependents Work Location: Select positions are eligible to work remote up to 50% of the time Pension: Social Security and California Public Employees Retirement Systems (CalPERS) • Classic Members - 2% @ 60 benefit formula, 3 year average of highest compensation • New Members - 2% @ 62 benefit formula, 3 year average of highest compensation HOW TO APPLY: • To apply, please visit the https://www.samtrans.com/jobs. Complete an online employment application by 11:59 p.m. on Sunday, March 31, 2024. A resume will not be accepted in lieu of the application. Incomplete applications will not be considered. • The Human Resources Department will make reasonable efforts in the recruitment/examination process to accommodate applicants with disabilities upon request. If you have a need for an accommodation, please contact the Human Resources Department at (650) 508-6308 or email written request to recruitment@samtrans.com. • SamTrans celebrates diversity and is committed to creating an inclusive and welcoming workplace environment. We are an Affirmative Action/Equal Opportunity Employer. Minorities, Women, Persons with Disabilities and Veterans are encouraged to apply.
San Diego State University
5500 Campanile Drive, San Diego, CA 92182, USA
Position Summary The Senior Program Administrator serves as a staff member in the Fowler College of Business. The position is responsible for growing non-credit executive and professional education by representing the college to corporate, community, and other key external partners, for establishing and building strategic partnerships and key relationships with corporate executives, business alumni, and industry professionals, and for developing and implementing an outreach strategy that encourages campus engagement for the benefit of the college and the business community. More specifically, the Senior Program Administrator is responsible for developing, delivering, and fiscal management of customized professional education opportunities to employees of corporate and other external entities and for overseeing the administrative functions of student strategic consulting initiatives. The position will develop and nurture corporate partnerships for the Fowler College of Business through various engagement activities and will exercise its discretion to maximize the value of the relationships between the college and the corporate community in alignment with the college’s strategic plan and the priorities of the Dean. The Senior Program Administrator will leverage external relationships to establish new and expand existing employment and internship opportunities, to recruit experiential learning opportunities, and to create unique opportunities for corporate and community engagement with the college and its programs. The position advises senior leadership on issues related to industry engagement and will help prioritize engagement opportunities and strategize industry communications. The ideal candidate will demonstrate high levels of professionalism, independent thinking, autonomy, initiative, decision-making and action, executive relationship building, and handling of highly sensitive information. The Senior Program Administrator reports to the Dean of the Fowler College of Business and will closely collaborate with the college’s senior leadership including the Dean, assistant and associate deans, department chairs, and directors of college centers. This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. Some evening and weekend hours will be required. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The Fowler College of Business (FCB) consists of one school and four academic departments (Charles W. Lamden School of Accountancy, Finance, Management Information Systems, Management, and Marketing), a Dean, an Associate Dean for Academic Affairs, an Associate Dean for Research and Strategic Initiatives, an Assistant Dean for Student Affairs, a College Operations Manager, a Director of Marketing & Communications, a Director for Graduate Programs, a Director for Undergraduate Programs, a Director for the Career Management Center, a Director for Assessment, and a Managing Director for the Wendy Gillespie Center for Advancing Global Business. The Fowler College of Business offers a variety of programs, including an undergraduate and graduate degree in business administration and specialized masters degree programs. The college also houses several centers: the Lavin Entrepreneurship Center, the Corky McMillin Center for Real Estate, the Wendy Gillespie Center for Advancing Global Business, the Corporate Governance Institute, the Institute for Inclusion and Diversity, the Center for Integrated Marketing Communication, the James Silberrad Brown Center for Artificial Intelligence and the Aztec Consulting Center, which are critical for the implementation of its strategic plan. For more information regarding the Fowler College of Business, click here . Education and Experience Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Key Qualifications Advanced degree in a business-related discipline is preferred. Eight to ten years of professional experience in one or more of the following areas: corporate and external relations, business development, sales & marketing, program administration, strategic planning, consulting, and employer recruiting and/or job development, in an academic or business environment is preferred. Significant understanding of business consulting and the ability to scope complex problems into manageable projects. Launching and administering professional or executive education programs. An appreciation for and interest in working with students, faculty, and staff. Working knowledge of the local area and regional industries/job market/economy. Working knowledge of career services and employment trends, issues, and challenges. Experience communicating with diverse and changing audiences in person and via web, print, and other media. Ability to work some evening and weekend hours. Compensation and Benefits Starting salary upon appointment is not expected to exceed $8,333 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $6,638 - $12,899 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on April 2, 2024. To receive full consideration, apply by April 1, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Tina Deesen at tdeesen@sdsu.edu Advertised: Mar 19 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 20, 2024
Position Summary The Senior Program Administrator serves as a staff member in the Fowler College of Business. The position is responsible for growing non-credit executive and professional education by representing the college to corporate, community, and other key external partners, for establishing and building strategic partnerships and key relationships with corporate executives, business alumni, and industry professionals, and for developing and implementing an outreach strategy that encourages campus engagement for the benefit of the college and the business community. More specifically, the Senior Program Administrator is responsible for developing, delivering, and fiscal management of customized professional education opportunities to employees of corporate and other external entities and for overseeing the administrative functions of student strategic consulting initiatives. The position will develop and nurture corporate partnerships for the Fowler College of Business through various engagement activities and will exercise its discretion to maximize the value of the relationships between the college and the corporate community in alignment with the college’s strategic plan and the priorities of the Dean. The Senior Program Administrator will leverage external relationships to establish new and expand existing employment and internship opportunities, to recruit experiential learning opportunities, and to create unique opportunities for corporate and community engagement with the college and its programs. The position advises senior leadership on issues related to industry engagement and will help prioritize engagement opportunities and strategize industry communications. The ideal candidate will demonstrate high levels of professionalism, independent thinking, autonomy, initiative, decision-making and action, executive relationship building, and handling of highly sensitive information. The Senior Program Administrator reports to the Dean of the Fowler College of Business and will closely collaborate with the college’s senior leadership including the Dean, assistant and associate deans, department chairs, and directors of college centers. This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. Some evening and weekend hours will be required. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The Fowler College of Business (FCB) consists of one school and four academic departments (Charles W. Lamden School of Accountancy, Finance, Management Information Systems, Management, and Marketing), a Dean, an Associate Dean for Academic Affairs, an Associate Dean for Research and Strategic Initiatives, an Assistant Dean for Student Affairs, a College Operations Manager, a Director of Marketing & Communications, a Director for Graduate Programs, a Director for Undergraduate Programs, a Director for the Career Management Center, a Director for Assessment, and a Managing Director for the Wendy Gillespie Center for Advancing Global Business. The Fowler College of Business offers a variety of programs, including an undergraduate and graduate degree in business administration and specialized masters degree programs. The college also houses several centers: the Lavin Entrepreneurship Center, the Corky McMillin Center for Real Estate, the Wendy Gillespie Center for Advancing Global Business, the Corporate Governance Institute, the Institute for Inclusion and Diversity, the Center for Integrated Marketing Communication, the James Silberrad Brown Center for Artificial Intelligence and the Aztec Consulting Center, which are critical for the implementation of its strategic plan. For more information regarding the Fowler College of Business, click here . Education and Experience Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Key Qualifications Advanced degree in a business-related discipline is preferred. Eight to ten years of professional experience in one or more of the following areas: corporate and external relations, business development, sales & marketing, program administration, strategic planning, consulting, and employer recruiting and/or job development, in an academic or business environment is preferred. Significant understanding of business consulting and the ability to scope complex problems into manageable projects. Launching and administering professional or executive education programs. An appreciation for and interest in working with students, faculty, and staff. Working knowledge of the local area and regional industries/job market/economy. Working knowledge of career services and employment trends, issues, and challenges. Experience communicating with diverse and changing audiences in person and via web, print, and other media. Ability to work some evening and weekend hours. Compensation and Benefits Starting salary upon appointment is not expected to exceed $8,333 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $6,638 - $12,899 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on April 2, 2024. To receive full consideration, apply by April 1, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Tina Deesen at tdeesen@sdsu.edu Advertised: Mar 19 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Marketing, Public Relations, Journalism, Advertising or related field plus four (4) years of progressive experience in developing and implementing programs of public information, one (1) of which was in a team leader/coordinator capacity. Experience may substitute for the education up to the maximum of four (4) years. Licenses or Certifications: None. Notes to Applicants DEPARTMENT OVERVIEW : Please learn more about our department and how we serve our community: What does the Watershed Protection Department do? POSITION OVERVIEW : The Public Information Specialist Sr. position will lead emergency communications, conduct all aspects of media relations, serve as spokesperson to provide general department-related information to media, and plan and implement communication strategies for various projects, programs and initiatives for the Watershed Protection Department. This position will serve in a leadership capacity working with team members to set communication objectives, strategies and schedules, and will provide training and oversight to ensure timeliness and accuracy of information. TRAVEL : If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. ASSESSMENT : A non-standardized assessment will be given as part of the interview process. EDUCATION : Verification of education will be conducted on the top candidate. CRIMINAL BACKGROUND INVESTIGATION : Job Offer is contingent on passing a Criminal Background Investigation. BENEFITS : Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click here for more information. ABOUT YOUR EMPLOYMENT APPLICATION (Please read carefully): When completing the City of Austin Employment Application: Include details on the application or prior or current work history with the City of Austin. A resume and cover letter are required. They do not substitute for a complete employment application. A detailed and complete employment application will help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Include details on the application of any previous employment that you wish to be considered as part of your qualifications and relevant experience. Provide each job title and employment dates for all jobs on the application. Your work history should include duties you performed. “See Resume” is not acceptable and your application will be considered incomplete. Work history must include the month and year of employment and whether it was full or part-time work. Any relevant work history on the resume must also be reflected in the employment application in order to be considered. ADDITIONAL DOCUMENTS REQUIRED : * Please submit three writing samples for this position. The writing sample should include press releases, stakeholder communications, memos, articles, social media campaigns, or other related work products that you created. Please limit the total number of pages submitted to 5. Submit your writing sample under “Other Documents”, “Other Documents 2” and “Media Presentation” in the Optional and Required Applicant Documents section of the application. Applications missing these required documents will be considered incomplete and will not be considered. OR Please submit a writing sample and portfolio example for this position. 1. The writing sample can include reports, press releases, public information announcement, articles or related work product that you created. 2. The portfolio of related work can also include examples of marketing, graphic, social media or related work product that you created. 3. Please limit the total number of pages submitted to 15. 4. Submit your writing sample under “Other Documents” and your portfolio under “Other Documents #2” in the Optional and Required Applicant Documents section of the application. 5. Applications missing these required documents will be considered incomplete and will not be considered. Pay Range $30.29 - $37.86 Hours 40 hours per week, Monday - Friday with the ability for a 50% telework schedule within a two-week period. Exceptions may apply subject to the business needs of the department. May require working outside of normal business hours, including evenings, weekends, and holidays as dictated by business needs. Job Close Date 04/08/2024 Type of Posting External Department Watershed Protection Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 505 Barton Springs Road, Austin, Texas 78704 Preferred Qualifications Preferred Experience: Experience implementing emergency communication plans, including an understanding of National Incident Management System principles. Experience working with media and serving as a media spokesperson. Ability to understand and communicate complex, technical information to a diverse audience. Experience developing and implementing innovative and equitable communication strategies. Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Works on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Primary responsibility for larger individual projects or act as an account representative for client departments and programs. Develops long-range strategic plans. Writes plans, organizes, directs, coordinates and edits articles for publication in a variety of forms, including electronic publication. Coordinates all aspects of production of marketing materials. Performs media relations duties to include: media buying, news releases, and fielding questions from media. Coordinates public relations duties to include: public and school education, presentations, tours of public facilities, and requests for information from the general public. Designs, researches, writes and edits newsletters and releases for internal or external use. Produces public service announcements and videos for promotional use. Responsibilities- Supervision and/or Leadership Exercised: May train and lead others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of public information, marketing, public relations, media relations programs. Knowledge of the functions and organization of municipal government, to include the relationships between departments, divisions and agencies. Knowledge of the principles associated with the role of meeting the necessary standards of customer service. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to interpret policies and guidelines. Ability to write articles for publication. Ability to work with frequent interruptions and changes in priorities. Ability to lead and train others. Ability to establish and maintain good working relationships with other City employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Public Information Specialist Senior position are: Graduation with a Bachelor's degree from an accredited college or university with major coursework in Marketing, Public Relations, Journalism, Advertising or related field plus four (4) years of progressive experience in developing and implementing programs of public information, one (1) of which was in a team leader/coordinator capacity. Experience may substitute for the education up to the maximum of four (4) years. Do you meet these minimum qualifications? Yes No * Are you a current City of Austin employee? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Please describe your experience implementing emergency communication protocols during emergency events and list any related certifications or trainings you have completed. (Open Ended Question) * Please describe your experience with media relations, including writing press releases, coordinating interviews and media responses, and providing on-camera interviews. (Open Ended Question) * Please provide an example of when you successfully communicated complex, technical information to a diverse audience. (Open Ended Question) * Describe your experience with both the development and implementation of innovative and equitable communication strategies. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Cover Letter Resume Other Document Other Document #2 Media Presentation Optional Documents
Mar 07, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Marketing, Public Relations, Journalism, Advertising or related field plus four (4) years of progressive experience in developing and implementing programs of public information, one (1) of which was in a team leader/coordinator capacity. Experience may substitute for the education up to the maximum of four (4) years. Licenses or Certifications: None. Notes to Applicants DEPARTMENT OVERVIEW : Please learn more about our department and how we serve our community: What does the Watershed Protection Department do? POSITION OVERVIEW : The Public Information Specialist Sr. position will lead emergency communications, conduct all aspects of media relations, serve as spokesperson to provide general department-related information to media, and plan and implement communication strategies for various projects, programs and initiatives for the Watershed Protection Department. This position will serve in a leadership capacity working with team members to set communication objectives, strategies and schedules, and will provide training and oversight to ensure timeliness and accuracy of information. TRAVEL : If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. ASSESSMENT : A non-standardized assessment will be given as part of the interview process. EDUCATION : Verification of education will be conducted on the top candidate. CRIMINAL BACKGROUND INVESTIGATION : Job Offer is contingent on passing a Criminal Background Investigation. BENEFITS : Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click here for more information. ABOUT YOUR EMPLOYMENT APPLICATION (Please read carefully): When completing the City of Austin Employment Application: Include details on the application or prior or current work history with the City of Austin. A resume and cover letter are required. They do not substitute for a complete employment application. A detailed and complete employment application will help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Include details on the application of any previous employment that you wish to be considered as part of your qualifications and relevant experience. Provide each job title and employment dates for all jobs on the application. Your work history should include duties you performed. “See Resume” is not acceptable and your application will be considered incomplete. Work history must include the month and year of employment and whether it was full or part-time work. Any relevant work history on the resume must also be reflected in the employment application in order to be considered. ADDITIONAL DOCUMENTS REQUIRED : * Please submit three writing samples for this position. The writing sample should include press releases, stakeholder communications, memos, articles, social media campaigns, or other related work products that you created. Please limit the total number of pages submitted to 5. Submit your writing sample under “Other Documents”, “Other Documents 2” and “Media Presentation” in the Optional and Required Applicant Documents section of the application. Applications missing these required documents will be considered incomplete and will not be considered. OR Please submit a writing sample and portfolio example for this position. 1. The writing sample can include reports, press releases, public information announcement, articles or related work product that you created. 2. The portfolio of related work can also include examples of marketing, graphic, social media or related work product that you created. 3. Please limit the total number of pages submitted to 15. 4. Submit your writing sample under “Other Documents” and your portfolio under “Other Documents #2” in the Optional and Required Applicant Documents section of the application. 5. Applications missing these required documents will be considered incomplete and will not be considered. Pay Range $30.29 - $37.86 Hours 40 hours per week, Monday - Friday with the ability for a 50% telework schedule within a two-week period. Exceptions may apply subject to the business needs of the department. May require working outside of normal business hours, including evenings, weekends, and holidays as dictated by business needs. Job Close Date 04/08/2024 Type of Posting External Department Watershed Protection Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 505 Barton Springs Road, Austin, Texas 78704 Preferred Qualifications Preferred Experience: Experience implementing emergency communication plans, including an understanding of National Incident Management System principles. Experience working with media and serving as a media spokesperson. Ability to understand and communicate complex, technical information to a diverse audience. Experience developing and implementing innovative and equitable communication strategies. Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Works on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Primary responsibility for larger individual projects or act as an account representative for client departments and programs. Develops long-range strategic plans. Writes plans, organizes, directs, coordinates and edits articles for publication in a variety of forms, including electronic publication. Coordinates all aspects of production of marketing materials. Performs media relations duties to include: media buying, news releases, and fielding questions from media. Coordinates public relations duties to include: public and school education, presentations, tours of public facilities, and requests for information from the general public. Designs, researches, writes and edits newsletters and releases for internal or external use. Produces public service announcements and videos for promotional use. Responsibilities- Supervision and/or Leadership Exercised: May train and lead others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of public information, marketing, public relations, media relations programs. Knowledge of the functions and organization of municipal government, to include the relationships between departments, divisions and agencies. Knowledge of the principles associated with the role of meeting the necessary standards of customer service. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to interpret policies and guidelines. Ability to write articles for publication. Ability to work with frequent interruptions and changes in priorities. Ability to lead and train others. Ability to establish and maintain good working relationships with other City employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Public Information Specialist Senior position are: Graduation with a Bachelor's degree from an accredited college or university with major coursework in Marketing, Public Relations, Journalism, Advertising or related field plus four (4) years of progressive experience in developing and implementing programs of public information, one (1) of which was in a team leader/coordinator capacity. Experience may substitute for the education up to the maximum of four (4) years. Do you meet these minimum qualifications? Yes No * Are you a current City of Austin employee? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Please describe your experience implementing emergency communication protocols during emergency events and list any related certifications or trainings you have completed. (Open Ended Question) * Please describe your experience with media relations, including writing press releases, coordinating interviews and media responses, and providing on-camera interviews. (Open Ended Question) * Please provide an example of when you successfully communicated complex, technical information to a diverse audience. (Open Ended Question) * Describe your experience with both the development and implementation of innovative and equitable communication strategies. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Cover Letter Resume Other Document Other Document #2 Media Presentation Optional Documents
Minimum Qualifications Graduation from an accredited high school or equivalent plus three (3) years of experience in a warehouse/inventory control related field. Education may substitute for experience up to the maximum of two (2) years. Licenses or Certifications: Valid Texas Class C Driver’s License, if required for the position If required for the position, legally mandated training must be completed within 1 year of employment. Notes to Applicants Overview of Position: This position will focus on shipping and receiving of inventory. The Inventory Control Specialist II will work alongside multiple teams within CTM Wireless (Shop Operations, Greater Austin and Travis County Regional Radio System ( GATRRS ) Radio Team, Field, Master Site, and Flood Early Warning System ( FEWS )) to plan inventory layouts, conduct audits, perform warehouse operations, and process purchase requests. This position will also ensure the maintenance of adequate inventory by researching and resolving discrepancies and recommending actions to manage inventory levels, disbursement, and disposition of inventory. This position will work mostly on-site but will require some driving to other locations for pick up, deliveries, and recycling drop-off. About the Department: The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Application Instructions: In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted. All interviews are being conducted virtually via Microsoft Teams. Post Interview Verification : If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference. Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information. Pay Range $21.78 - $24.50 Hours Monday - Friday Regular Business Hours - Onsite position Job Close Date 04/01/2024 Type of Posting External Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 1006 Smith Road, Austin TX 78721 Preferred Qualifications Inventory experience in an enterprise or retail environment. Experience purchasing stock and assets in an enterprise environment using a corporate purchasing card. Certified to operate a forklift or the ability to obtain forklift certification within six (6) months of employment. Ability to perform tasks involving bending, lifting, walking, carrying or using a force equal to lifting up to fifty pounds with or without reasonable accommodations. Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives, ships and verifies items assuring items received are accurate; inspecting condition of items; performing operational checks on equipment in inventory, comparing count/measure of items to purchase orders and packing lists, resolving discrepancies, and tracking delayed orders. Documents goods/services purchased, received and/or issued by recording identifying information using the appropriate tracking method and providing status updates to stakeholders on variances. Prepares items for shipment to ensure safe delivery and determines most economical and efficient shipping method. Documents items shipped by recording identifying information of items and transport information. Completes purchase requests by verifying inventory and specifications of purchase requests; preparing stock and equipment requisitions, inputting purchase orders, quotes and service requests, expediting deliveries and assisting with invoice processing. Replaces or repairs damaged or obsolete items using the appropriate tools and following internal guidelines. Resolves discrepancies in receiving by identifying damaged items and shortages and quantity of materials; placing materials in inventory, conferring with various entities to make adjustments; correcting the shortages and obtaining credits. Monitors and/or maintains inventory by applying fundamental control techniques; monitoring inventory level and replenishment lead times, anticipating needed items, updating inventory forecasts, minimum and maximum stock levels, and performing periodic cycle counts / inventories. Monitors inventory by identifying idle, excess and obsolete stock and coordinates disposition as directed. Supports inventory and/or warehouse operations by providing on-the-job training, troubleshooting issues at various phases of the receiving and shipping cycle, and serves as liaison among purchasing, vendors and other staff members to resolve operational issues. Operates various types of equipment including a pallet lift and/or fork lift. Responsibilities - Supervision and/or Leadership Exercised: None Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of fundamental inventory control procedures and systems. Knowledge of office and administrative practices related to purchasing. Skill in oral and written communication. Skill in record keeping and performing detailed work. Skill in data analysis and problem solving. Skill in using computers and related software applications. Skill in handling multiple tasks and prioritizing. Ability to use various types of equipment, including a pallet lift and/or fork lift Ability to perform detailed work in an accurate and organized manner. Ability to establish and maintain good working relationships with other city employees and the public Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Inventory Control Specialist II position are: Graduation from an accredited high school or equivalent plus three (3) years of experience in a warehouse/inventory control related field. Education may substitute for experience up to the maximum of two (2) years. Do you meet these minimum qualifications? Yes No * Please describe your inventory experience in an enterprise or retail environment. (Open Ended Question) * Please detail your experience purchasing stock and assets in an enterprise environment using a corporate purchasing card. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Are you forklift certified or if selected for this position, do you have the ability to become forklift certified within six (6) months of employment? Yes No * This position performs tasks involving bending, lifting, walking, carrying, or using a force equal to lifting up to fifty pounds. Are you able to perform these tasks with or without reasonable accommodations? Yes No Optional & Required Documents Required Documents Optional Documents
Mar 27, 2024
Full Time
Minimum Qualifications Graduation from an accredited high school or equivalent plus three (3) years of experience in a warehouse/inventory control related field. Education may substitute for experience up to the maximum of two (2) years. Licenses or Certifications: Valid Texas Class C Driver’s License, if required for the position If required for the position, legally mandated training must be completed within 1 year of employment. Notes to Applicants Overview of Position: This position will focus on shipping and receiving of inventory. The Inventory Control Specialist II will work alongside multiple teams within CTM Wireless (Shop Operations, Greater Austin and Travis County Regional Radio System ( GATRRS ) Radio Team, Field, Master Site, and Flood Early Warning System ( FEWS )) to plan inventory layouts, conduct audits, perform warehouse operations, and process purchase requests. This position will also ensure the maintenance of adequate inventory by researching and resolving discrepancies and recommending actions to manage inventory levels, disbursement, and disposition of inventory. This position will work mostly on-site but will require some driving to other locations for pick up, deliveries, and recycling drop-off. About the Department: The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Application Instructions: In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted. All interviews are being conducted virtually via Microsoft Teams. Post Interview Verification : If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference. Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information. Pay Range $21.78 - $24.50 Hours Monday - Friday Regular Business Hours - Onsite position Job Close Date 04/01/2024 Type of Posting External Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 1006 Smith Road, Austin TX 78721 Preferred Qualifications Inventory experience in an enterprise or retail environment. Experience purchasing stock and assets in an enterprise environment using a corporate purchasing card. Certified to operate a forklift or the ability to obtain forklift certification within six (6) months of employment. Ability to perform tasks involving bending, lifting, walking, carrying or using a force equal to lifting up to fifty pounds with or without reasonable accommodations. Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives, ships and verifies items assuring items received are accurate; inspecting condition of items; performing operational checks on equipment in inventory, comparing count/measure of items to purchase orders and packing lists, resolving discrepancies, and tracking delayed orders. Documents goods/services purchased, received and/or issued by recording identifying information using the appropriate tracking method and providing status updates to stakeholders on variances. Prepares items for shipment to ensure safe delivery and determines most economical and efficient shipping method. Documents items shipped by recording identifying information of items and transport information. Completes purchase requests by verifying inventory and specifications of purchase requests; preparing stock and equipment requisitions, inputting purchase orders, quotes and service requests, expediting deliveries and assisting with invoice processing. Replaces or repairs damaged or obsolete items using the appropriate tools and following internal guidelines. Resolves discrepancies in receiving by identifying damaged items and shortages and quantity of materials; placing materials in inventory, conferring with various entities to make adjustments; correcting the shortages and obtaining credits. Monitors and/or maintains inventory by applying fundamental control techniques; monitoring inventory level and replenishment lead times, anticipating needed items, updating inventory forecasts, minimum and maximum stock levels, and performing periodic cycle counts / inventories. Monitors inventory by identifying idle, excess and obsolete stock and coordinates disposition as directed. Supports inventory and/or warehouse operations by providing on-the-job training, troubleshooting issues at various phases of the receiving and shipping cycle, and serves as liaison among purchasing, vendors and other staff members to resolve operational issues. Operates various types of equipment including a pallet lift and/or fork lift. Responsibilities - Supervision and/or Leadership Exercised: None Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of fundamental inventory control procedures and systems. Knowledge of office and administrative practices related to purchasing. Skill in oral and written communication. Skill in record keeping and performing detailed work. Skill in data analysis and problem solving. Skill in using computers and related software applications. Skill in handling multiple tasks and prioritizing. Ability to use various types of equipment, including a pallet lift and/or fork lift Ability to perform detailed work in an accurate and organized manner. Ability to establish and maintain good working relationships with other city employees and the public Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Inventory Control Specialist II position are: Graduation from an accredited high school or equivalent plus three (3) years of experience in a warehouse/inventory control related field. Education may substitute for experience up to the maximum of two (2) years. Do you meet these minimum qualifications? Yes No * Please describe your inventory experience in an enterprise or retail environment. (Open Ended Question) * Please detail your experience purchasing stock and assets in an enterprise environment using a corporate purchasing card. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Are you forklift certified or if selected for this position, do you have the ability to become forklift certified within six (6) months of employment? Yes No * This position performs tasks involving bending, lifting, walking, carrying, or using a force equal to lifting up to fifty pounds. Are you able to perform these tasks with or without reasonable accommodations? Yes No Optional & Required Documents Required Documents Optional Documents
San Diego State University
5500 Campanile Drive, San Diego, CA 92182, USA
Position Summary Under the direction of the Associate Director of the Office of Educational Opportunity Programs, Outreach and Success (EOPOS), the EOP Outreach Specialist will coordinate various student services, outreach, retention, and/or other programs as assigned. The Outreach Specialist will serve as a liaison with the Sweetwater Unified High School District (SUHSD) to help coordinate activities required and recommended by the MOU agreement “Compact for Success” between SDSU and SUHSD. This includes supervision of student employees who assist with outreach and recruitment activities. The EOP Outreach Specialist will also provide moderately complex support and assistance to student program participants; examples of such programs are the Compact for Success, Price Community Scholars, EOP, and Guardian Scholars. The Outreach Specialist is responsible for independently scheduling and carrying out strategic outreach and recruitment activities to several area and California schools. Activities to be carried out include admission presentations, application workshops, college fairs, and other recruiting events. These activities are conducted on the SDSU campus as well as at various school sites to which the incumbent must travel off campus. This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The Office of the Vice President for Student Affairs and Campus Diversity is responsible for the coordination and development of student services and building the inclusive excellence of SDSU's staff and faculty at San Diego State University. Departments include, but not limited to, Assistant Deans for Student Affairs; Career Services; Center for Educational Partnerships, Outreach and Success; Communications Services; Counseling and Psychological Services; Cal Coast Credit Union Student Finance Center; Military Veterans Programs; New Student and Parent Programs; Office of the Student Ombudsman; Residential Education; Resource Management; Student Disability Center; Student Health Services; Student Life and Leadership; Student Rights and Responsibilities; Testing Services Office; Well-being & Health Promotion; Cultural Centers; and programming related to Inclusive Excellence. Division of Student Affairs and Campus Diversity The Division works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures, while facilitating an integrated vision and shared responsibility for prioritizing and advancing institutional goals. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through: Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world; Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds; Enhancing the career and educational pathways of a diverse student body, the faculty and staff; including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences; Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and Cultivating relationships with the local community that advance the well-being of diverse individuals and communities. Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically: “The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.” For more information regarding the Student Affairs Department, click here . Education and Experience Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience. Key Qualifications Knowledge and ability to work with multicultural students and organizations served by Student Services. Experience working with historically low-income and educationally disadvantaged students. Experience presenting to the audiences on topics related to college knowledge and college access. Ability to work evenings/weekends. Experience with outreach presentations to parents, students, and/or community groups. Compensation and Benefits Starting salary upon appointment is not expected to exceed $4,610 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $4,610 - $6,556 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on January 4, 2024. To receive full consideration, apply by January 3, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Olma Javonillo at ojavonillo@sdsu.edu. Advertised: Dec 20 2023 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Position Summary Under the direction of the Associate Director of the Office of Educational Opportunity Programs, Outreach and Success (EOPOS), the EOP Outreach Specialist will coordinate various student services, outreach, retention, and/or other programs as assigned. The Outreach Specialist will serve as a liaison with the Sweetwater Unified High School District (SUHSD) to help coordinate activities required and recommended by the MOU agreement “Compact for Success” between SDSU and SUHSD. This includes supervision of student employees who assist with outreach and recruitment activities. The EOP Outreach Specialist will also provide moderately complex support and assistance to student program participants; examples of such programs are the Compact for Success, Price Community Scholars, EOP, and Guardian Scholars. The Outreach Specialist is responsible for independently scheduling and carrying out strategic outreach and recruitment activities to several area and California schools. Activities to be carried out include admission presentations, application workshops, college fairs, and other recruiting events. These activities are conducted on the SDSU campus as well as at various school sites to which the incumbent must travel off campus. This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The Office of the Vice President for Student Affairs and Campus Diversity is responsible for the coordination and development of student services and building the inclusive excellence of SDSU's staff and faculty at San Diego State University. Departments include, but not limited to, Assistant Deans for Student Affairs; Career Services; Center for Educational Partnerships, Outreach and Success; Communications Services; Counseling and Psychological Services; Cal Coast Credit Union Student Finance Center; Military Veterans Programs; New Student and Parent Programs; Office of the Student Ombudsman; Residential Education; Resource Management; Student Disability Center; Student Health Services; Student Life and Leadership; Student Rights and Responsibilities; Testing Services Office; Well-being & Health Promotion; Cultural Centers; and programming related to Inclusive Excellence. Division of Student Affairs and Campus Diversity The Division works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures, while facilitating an integrated vision and shared responsibility for prioritizing and advancing institutional goals. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through: Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world; Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds; Enhancing the career and educational pathways of a diverse student body, the faculty and staff; including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences; Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and Cultivating relationships with the local community that advance the well-being of diverse individuals and communities. Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically: “The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.” For more information regarding the Student Affairs Department, click here . Education and Experience Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience. Key Qualifications Knowledge and ability to work with multicultural students and organizations served by Student Services. Experience working with historically low-income and educationally disadvantaged students. Experience presenting to the audiences on topics related to college knowledge and college access. Ability to work evenings/weekends. Experience with outreach presentations to parents, students, and/or community groups. Compensation and Benefits Starting salary upon appointment is not expected to exceed $4,610 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $4,610 - $6,556 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on January 4, 2024. To receive full consideration, apply by January 3, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Olma Javonillo at ojavonillo@sdsu.edu. Advertised: Dec 20 2023 Pacific Standard Time Applications close: Closing Date/Time:
CITY OF MINNEAPOLIS
Minneapolis, Minnesota, United States
Position Description The Curriculum Development Specialist creates and delivers high quality training for community service officers, the recruit academy, ongoing in-service training and for professional/leadership development. Work Location: This position currently works on-site only . Salary: Anticipated starting salary range: $72,540 - $99,817 , depending on qualifications. Job Duties and Responsibilities Assess training to ensure compliance with legal mandates and MN Peace Officer Standards and Training Board requirements Assess training needs and design and implement training programs for sworn and non-sworn professional staff Support Department subject matter experts in curriculum development and delivery of instruction Develop curriculum and content for classes, lectures, conferences, and other training materials Continuously improve and adapt curriculum to meet professional best practices and community expectations Understand and guide implementation of adult learning techniques Oversee growth and development of internal trainers Incorporate evidence-based research into training planning and curriculum development Promote critical thinking skills and commitment to professional development and lifelong learning Maintain knowledge of professional trends, best practices, and innovations Identify and collaborate with community based subject matters experts to increase police-community connection and expand opportunities to co-create professional development opportunities Assesses scope of training needs across all supported audiences for new product, process and system roll outs, creating schedules for development, delivery, and methods for evaluation WORKING CONDITIONS: Office Environment Required Qualifications MINIMUM EDUCATION: Bachelor's Degree Training Management, Curriculum Management, Adult Education, Instructional Design, or related degree; Advanced Degree Preferred. MINIMUM EXPERIENCE: 3 or more years of related work experience with instructional design, curriculum management, or adult education. LICENSES/CERTIFICATIONS: Associate in Professional in Talent Development (APTD), Certified Professional in Talent Development (CPTD), Certified Performance Technologist (CPT), Certified Professional in Training Management (CPTM), or any training certification preferred. SELECTION PROCESS: The selection process will consist of the following steps: a rating of relevant education and experience (100%) . It is important that your application show all the relevant education and experience you possess . This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions . Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process. BACKGROUND CHECK: The City has determined that a thorough Minneapolis Police Department criminal background check is necessary for positions with this job title. Applicants must sign an informed consent allowing the City to obtain their criminal history information in connection with the position sought . Applicants who do not sign the informed consent form will not be considered for the position. DRUG AND ALCOHOL TESTING: All job applicants must pass a pre-employment drug and alcohol test once a conditional offer of employment has been made . Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing . Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer, resulting in the job applicant no longer being considered for the position. UNION REPRESENTATION: This position is represented by Minneapolis Professional Employees Association, a collective bargaining agreement between the City of Minneapolis and the [ Minneapolis Professional Employees Association (MPEA ) ] . For more information on the terms and conditions of this agreement please visit: INTERVIEW SELECTION: The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list . If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate’s education or experience related to the field, work history, or skills uniquely related to the operational needs of the position. Knowledge, Skills and Abilities Knowledge of training and development techniques and adult learner motivation. Knowledge of MPD policies and procedures and functional knowledge of City contract processes. Excellent written and verbal communications skills Good interpersonal skills. Meticulous record keeping skills. The ability to work independently and to prioritize work requests. Demonstrates the desired standard of conduct and work performance including confidentiality and privacy requirements of the department. Interpersonal skills sufficient to exchange and/or convey information, receive work direction, and maintain effective working relationships. The ability to provide leadership to and motivate employees and volunteers. Knowledge of facility management and safety. Strong knowledge of instructional design processes and strategies including standards for planning and implementing instructional design and development, instructional technology media and materials development and implementation principles and curriculum standards, and assessments Excellent communication skills to effectively communicate with all levels within the organization Exceptional time management skills with the ability to coordinate multiple large projects Advanced skills using Microsoft Word, Excel, and PowerPoint Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties. A willingness to ask questions, learn new technologies, and incorporate new skills and knowledge into daily work. Benefits Summary Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, pleasevisit the benefits page . New12 weeks of paid parental leave City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child. Insurance Health insurance Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees one plan design with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet and HealthPartners Medical Group First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica. Dental insurance The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees. Benefits Paid time off Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and collective bargaining agreements . Retirement City employees earn a pension and may choose to participate in additional retirement savings programs. Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits. Deferred compensation : Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS). Transportation Eligible City employees may choose to participate in the following transportation programs: Metropass: The Metropass program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price. Parking or Van Pool: The City of Minneapolis Transportation Benefits Plan gives you options to pay certain commuting costs, such as qualified parking and van pool expenses, with pre-tax dollars. Learning and development To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University, St. Catherine’s, and St. Mary's University of Minnesota are available to City employees. Other perks Employees can also take advantage of optional life insurance, flexible spending accounts, the Employee Assistance Program , health club discounts and more. Closing Date/Time: 4/10/2024 11:59 PM Central
Mar 28, 2024
Full Time
Position Description The Curriculum Development Specialist creates and delivers high quality training for community service officers, the recruit academy, ongoing in-service training and for professional/leadership development. Work Location: This position currently works on-site only . Salary: Anticipated starting salary range: $72,540 - $99,817 , depending on qualifications. Job Duties and Responsibilities Assess training to ensure compliance with legal mandates and MN Peace Officer Standards and Training Board requirements Assess training needs and design and implement training programs for sworn and non-sworn professional staff Support Department subject matter experts in curriculum development and delivery of instruction Develop curriculum and content for classes, lectures, conferences, and other training materials Continuously improve and adapt curriculum to meet professional best practices and community expectations Understand and guide implementation of adult learning techniques Oversee growth and development of internal trainers Incorporate evidence-based research into training planning and curriculum development Promote critical thinking skills and commitment to professional development and lifelong learning Maintain knowledge of professional trends, best practices, and innovations Identify and collaborate with community based subject matters experts to increase police-community connection and expand opportunities to co-create professional development opportunities Assesses scope of training needs across all supported audiences for new product, process and system roll outs, creating schedules for development, delivery, and methods for evaluation WORKING CONDITIONS: Office Environment Required Qualifications MINIMUM EDUCATION: Bachelor's Degree Training Management, Curriculum Management, Adult Education, Instructional Design, or related degree; Advanced Degree Preferred. MINIMUM EXPERIENCE: 3 or more years of related work experience with instructional design, curriculum management, or adult education. LICENSES/CERTIFICATIONS: Associate in Professional in Talent Development (APTD), Certified Professional in Talent Development (CPTD), Certified Performance Technologist (CPT), Certified Professional in Training Management (CPTM), or any training certification preferred. SELECTION PROCESS: The selection process will consist of the following steps: a rating of relevant education and experience (100%) . It is important that your application show all the relevant education and experience you possess . This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions . Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process. BACKGROUND CHECK: The City has determined that a thorough Minneapolis Police Department criminal background check is necessary for positions with this job title. Applicants must sign an informed consent allowing the City to obtain their criminal history information in connection with the position sought . Applicants who do not sign the informed consent form will not be considered for the position. DRUG AND ALCOHOL TESTING: All job applicants must pass a pre-employment drug and alcohol test once a conditional offer of employment has been made . Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing . Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer, resulting in the job applicant no longer being considered for the position. UNION REPRESENTATION: This position is represented by Minneapolis Professional Employees Association, a collective bargaining agreement between the City of Minneapolis and the [ Minneapolis Professional Employees Association (MPEA ) ] . For more information on the terms and conditions of this agreement please visit: INTERVIEW SELECTION: The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list . If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate’s education or experience related to the field, work history, or skills uniquely related to the operational needs of the position. Knowledge, Skills and Abilities Knowledge of training and development techniques and adult learner motivation. Knowledge of MPD policies and procedures and functional knowledge of City contract processes. Excellent written and verbal communications skills Good interpersonal skills. Meticulous record keeping skills. The ability to work independently and to prioritize work requests. Demonstrates the desired standard of conduct and work performance including confidentiality and privacy requirements of the department. Interpersonal skills sufficient to exchange and/or convey information, receive work direction, and maintain effective working relationships. The ability to provide leadership to and motivate employees and volunteers. Knowledge of facility management and safety. Strong knowledge of instructional design processes and strategies including standards for planning and implementing instructional design and development, instructional technology media and materials development and implementation principles and curriculum standards, and assessments Excellent communication skills to effectively communicate with all levels within the organization Exceptional time management skills with the ability to coordinate multiple large projects Advanced skills using Microsoft Word, Excel, and PowerPoint Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties. A willingness to ask questions, learn new technologies, and incorporate new skills and knowledge into daily work. Benefits Summary Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, pleasevisit the benefits page . New12 weeks of paid parental leave City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child. Insurance Health insurance Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees one plan design with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet and HealthPartners Medical Group First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica. Dental insurance The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees. Benefits Paid time off Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and collective bargaining agreements . Retirement City employees earn a pension and may choose to participate in additional retirement savings programs. Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits. Deferred compensation : Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS). Transportation Eligible City employees may choose to participate in the following transportation programs: Metropass: The Metropass program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price. Parking or Van Pool: The City of Minneapolis Transportation Benefits Plan gives you options to pay certain commuting costs, such as qualified parking and van pool expenses, with pre-tax dollars. Learning and development To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University, St. Catherine’s, and St. Mary's University of Minnesota are available to City employees. Other perks Employees can also take advantage of optional life insurance, flexible spending accounts, the Employee Assistance Program , health club discounts and more. Closing Date/Time: 4/10/2024 11:59 PM Central
City of San Jose
United States, California, San Jose
The Environmental Services Department (ESD) is a national leader in pollution prevention, watershed protection, utility service provision, and climate action. Together, ESD employees positively impact every resident and business in San Jose. Our department is an exceptional place to start or grow your career. We have a supportive leadership team, numerous professional growth opportunities, and an inclusive workplace culture that is welcoming of your talents! We offer an array of meaningful career paths and value flexibility - offering hybrid work and alternative work schedules in select roles. Additionally, the City offers excellent health and pension benefits , as well as 15 paid holidays! To learn more about ESD, follow @sjenvironment on Twitter , Facebook and Instagram and San Jose Environmental Services on LinkedIn.The Environmental Services Department (ESD) is recruiting for the Environmental Services Specialist (ESS) series which includes three levels/classifications: Assistant ESS, Associate ESS, and ESS. ESD intends to use the candidate pool developed from this recruitment to fill current vacancies, as well as future ESS series vacancies. Depending on your qualifications (see Minimum Qualifications below), the application you submit may be considered for an Assistant ESS, Associate ESS, or ESS position. General Overview of the Environmental Services Specialist (ESS) Series Job Classification: ESS employees play a critical role in providing the many vital services that help protect our environment and improve the lives of San Jose residents! Employees in the ESS series perform highly technical and specialized functions to preserve environmental resources and provide public protection in the area of environmental sciences. ESS employees develop, organize, and coordinate assigned plans, programs, and/or special projects for the City and its environmental services; and act as a primary resource to City officials, the community, and businesses. Typical duties for ESS positions across the department include: Developing and evaluating assigned environmental program goals and policies Developing, monitoring, and overseeing contract terms and negotiations, grant proposals, and project budgets Analyzing and interpreting data to prepare presentations and written reports Assisting the public with environmental compliance issues and City provided environmental services through coordinating environmental outreach events and programs, as well as preparing public education material regarding environmental services information Providing project or program-level environmental compliance support, serving as a liaison to outside agencies and regulatory bodies Performing duties in the field, such as outreach, inspections, etc. Current ESS Series Vacancies Currently, there are multiple exciting ESS series opportunities in the department's Sustainability and Compliance (SCD) and Water Resources divisions! To learn more about the great work we do in these divisions, please go to sjenvironment.org . Overviews of these teams and their ESS series positions are below: Sustainability and Compliance Division's Wastewater Compliance Team This position supports regulatory compliance and reporting at the Regional Wastewater Facility (RWF) and supports special environmental evaluation studies at the RWF and in San Francisco Bay by performing fieldwork in the lower South San Francisco Bay and tributary areas by boat to sample water and sediment for chemical and biological indicators to evaluate environmental conditions. This position will also manage environmental monitoring databases, ensuring data is valid, accurate, up-to-date, and readily available for answering questions about environmental condition. This position also participates on assigned technical teams as a responsible, proactive, and professional member supporting and advising Capital Improvement projects at the RWF and on regional stakeholder planning and scientific groups. Responsibilities include: Compiling and analyzing water quality data and treatment plant process data for regulatory compliance reporting Leading, designing, conducting, and supporting field studies (water quality and environmental sampling) to evaluate environmental condition of San Francisco Bay Coordinating and collaborating with cross functional groups to ensure regulatory compliance databases are reporting complete and accurate data Responding to, compiling, and summarizing data requests from internal and external partners and colleagues as needed Drafting assigned reports or sections of reports as required Drafting and managing consultant contracts Attending assigned regional stakeholder meetings as a City representative and productive contributing member of the stakeholder group Reviewing technical and non-technical reports as assigned and providing comments and recommendations to managers Water Resources Division's Water Conservation Team This ESS will assist in implementing the water conservation program that is offered by the Environmental Services Department (ESD) Water Resources Division (WRD), which develops and implements water saving projects and activities, ensures compliance and completes reporting for regulatory agencies, and coordinates conservation, use efficiency, and water supply initiatives with other divisions, departments, and organizations. The Municipal Water System is required to meet the demands of new ongoing mandatory conservation program initiatives, data collection, and reporting, including analysis of water supply and water use. Ongoing program components include implementing the WaterSmart Home Water Report program, gather information for and prepare the Annual Water Loss Audit, implementing new actions and programs resulting from prior Annual Water Loss Audits, and compiling and submitting data for mandatory monthly reporting on water use and conservation to the State Water Resources Control Board and partner agencies. Responsibilities include: Support and daily administration of the technical, data analysis, and program support aspects of the ongoing water conservation programs. Assist customers with inquiries into high water use and provide information on water conservation tips and available programs to reduce water use. Perform occasional light field work as directed, such as water conservation inspections/audits, inspection or reading of water meters, tabling at community events, etc. Coordinate with communications staff for development of water conservation related information on city websites and on outreach material. Compile and organize data related to water supply and demand and run reports on a monthly and annual basis for the purposes of state and other reporting. Support actions and plans to be developed to address the new State regulation related to Urban Water Use Objectives. Support other water supply related efforts within WRD, including an upcoming transition to Advanced Metering Infrastructure (AMI). Support and/or lead other water supply initiatives under direction/guidance from the Supervising ESS. Integrated Waste Management Division's Regulations Team The Integrated Waste Management (IWM) Division oversees solid waste collection, processing and disposal for residential, commercial, and City facilities operations. IWM develops and implements programs to meet or exceed state regulations, provide ease of use and exceptional value to customers, and improve and protect the env
ironment by reducing greenhouse gases. The IWM Regulations team is responsible for leading the City's implementation efforts for Senate Bill 1383 regulations to keep organics out of the landfill and coordinating with other city departments to collect data and ensure compliance with the regulations. The team is also responsible for zero waste planning, managing the San José Environmental Innovation Center, reporting citywide data to the state's Department of Resources Recycling and Recovery (CalRecycle), tracking legislation and developing strategic partnerships. Responsibilities include: Supporting regulatory compliance and reporting of the City's solid waste programs to CalRecycle by coordinating and collaborating with cross functional groups to ensure reports are complete and accurate Compile and organize data related to solid waste and recycling programs for the purposes of state and other reporting/recordkeeping requirements. Responding to, compiling, and summarizing data requests from internal and external partners and colleagues as needed Drafting assigned reports or sections of reports as required Attending assigned regional stakeholder meetings as a City representative and productive contributing member of the stakeholder group Reviewing technical and non-technical reports as assigned and providing comments and recommendations to managers Salary Information The actual salary shall be determined by the final candidate's qualifications and experience. The below salary ranges include an approximate five percent (5%) ongoing non-pensionable pay. The annual salary range for the positions are presently as follows: Assistant Environmental Services Specialist: $79,781.52 - $96,947.76 Associate Environmental Services Specialist: $92,448.72 - $112,323.12 Environmental Services Specialist: $101,905.44 - $123,854.641. Education: A bachelor's degree from an accredited college or university. 2. Experience: Assistant ESS: One (1) year (2,080 hours) of experience developing, promoting, administering, and/or participating in the implementation of environmental programs (e.g.: programs in air quality, integrated waste management, biology, agriculture, energy, forestry or parks, habitat restoration, wastewater, water resources, stormwater, archaeology, geology, resource conservation, industrial or environmental health and safety, or any program emphasizing environmental sustainability or environmental regulatory compliance). Relevant experience in environmental services programs typically includes: preparing outreach/educational materials, conducting survey work, tracking and monitoring deliverables, coordinating special events, promoting programs, implementing new programs, policy development, planning and permitting, grants or contracts administration, analyzing data and creating reports, and/or tracking budgets. Associate ESS: Two (2) years of increasingly responsible experience in developing, promoting, administering, and/or implementing environmental programs in one or more of the areas described under Assistant Environmental Services Specialist experience. ESS: Three (3) years of increasingly responsible experience in developing, promoting, administering, and/or implementing environmental programs in one or more of the areas described under Assistant Environmental Services Specialist experience, including one (1) year of experience leading people or projects. Acceptable Substitutions: A master's degree from an accredited college or university may be substituted for one (1) year of the required experience developing, promoting, administering, and/or implementing environmental programs. Additional years of experience in developing, promoting, administering, and/or implementing environmental programs may be substituted for the bachelor's degree requirement on a year-for year basis. The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Competencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise -Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Initiative - Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance. Project Management - Ensures support for projects and implements agency goals and strategic objectives. Computer Skills - Experienced with common business computer applications including but not limited to: Adobe Acrobat, MS Outlook, MS Word, MS PowerPoint, MS Access, MS SharePoint, and MS Excel. Communication Skills - Communicates and listens effectively and responds in an timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current; well-organized, legible, concise, neat, and in proper grammatical form responds to statements and comments of others in a way that reflects understanding of the content and the accompanying emotion; asks clarifying questions to assure understanding of what the speaker intended, ensures consistent communication takes place within area of responsibility. Selection Process: The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. If you have questions about the duties of these positions, the selection or hiring processes, please contact Phil Dunbar at Phillip.Dunbar@sanjoseca.gov .
Mar 16, 2024
Full Time
The Environmental Services Department (ESD) is a national leader in pollution prevention, watershed protection, utility service provision, and climate action. Together, ESD employees positively impact every resident and business in San Jose. Our department is an exceptional place to start or grow your career. We have a supportive leadership team, numerous professional growth opportunities, and an inclusive workplace culture that is welcoming of your talents! We offer an array of meaningful career paths and value flexibility - offering hybrid work and alternative work schedules in select roles. Additionally, the City offers excellent health and pension benefits , as well as 15 paid holidays! To learn more about ESD, follow @sjenvironment on Twitter , Facebook and Instagram and San Jose Environmental Services on LinkedIn.The Environmental Services Department (ESD) is recruiting for the Environmental Services Specialist (ESS) series which includes three levels/classifications: Assistant ESS, Associate ESS, and ESS. ESD intends to use the candidate pool developed from this recruitment to fill current vacancies, as well as future ESS series vacancies. Depending on your qualifications (see Minimum Qualifications below), the application you submit may be considered for an Assistant ESS, Associate ESS, or ESS position. General Overview of the Environmental Services Specialist (ESS) Series Job Classification: ESS employees play a critical role in providing the many vital services that help protect our environment and improve the lives of San Jose residents! Employees in the ESS series perform highly technical and specialized functions to preserve environmental resources and provide public protection in the area of environmental sciences. ESS employees develop, organize, and coordinate assigned plans, programs, and/or special projects for the City and its environmental services; and act as a primary resource to City officials, the community, and businesses. Typical duties for ESS positions across the department include: Developing and evaluating assigned environmental program goals and policies Developing, monitoring, and overseeing contract terms and negotiations, grant proposals, and project budgets Analyzing and interpreting data to prepare presentations and written reports Assisting the public with environmental compliance issues and City provided environmental services through coordinating environmental outreach events and programs, as well as preparing public education material regarding environmental services information Providing project or program-level environmental compliance support, serving as a liaison to outside agencies and regulatory bodies Performing duties in the field, such as outreach, inspections, etc. Current ESS Series Vacancies Currently, there are multiple exciting ESS series opportunities in the department's Sustainability and Compliance (SCD) and Water Resources divisions! To learn more about the great work we do in these divisions, please go to sjenvironment.org . Overviews of these teams and their ESS series positions are below: Sustainability and Compliance Division's Wastewater Compliance Team This position supports regulatory compliance and reporting at the Regional Wastewater Facility (RWF) and supports special environmental evaluation studies at the RWF and in San Francisco Bay by performing fieldwork in the lower South San Francisco Bay and tributary areas by boat to sample water and sediment for chemical and biological indicators to evaluate environmental conditions. This position will also manage environmental monitoring databases, ensuring data is valid, accurate, up-to-date, and readily available for answering questions about environmental condition. This position also participates on assigned technical teams as a responsible, proactive, and professional member supporting and advising Capital Improvement projects at the RWF and on regional stakeholder planning and scientific groups. Responsibilities include: Compiling and analyzing water quality data and treatment plant process data for regulatory compliance reporting Leading, designing, conducting, and supporting field studies (water quality and environmental sampling) to evaluate environmental condition of San Francisco Bay Coordinating and collaborating with cross functional groups to ensure regulatory compliance databases are reporting complete and accurate data Responding to, compiling, and summarizing data requests from internal and external partners and colleagues as needed Drafting assigned reports or sections of reports as required Drafting and managing consultant contracts Attending assigned regional stakeholder meetings as a City representative and productive contributing member of the stakeholder group Reviewing technical and non-technical reports as assigned and providing comments and recommendations to managers Water Resources Division's Water Conservation Team This ESS will assist in implementing the water conservation program that is offered by the Environmental Services Department (ESD) Water Resources Division (WRD), which develops and implements water saving projects and activities, ensures compliance and completes reporting for regulatory agencies, and coordinates conservation, use efficiency, and water supply initiatives with other divisions, departments, and organizations. The Municipal Water System is required to meet the demands of new ongoing mandatory conservation program initiatives, data collection, and reporting, including analysis of water supply and water use. Ongoing program components include implementing the WaterSmart Home Water Report program, gather information for and prepare the Annual Water Loss Audit, implementing new actions and programs resulting from prior Annual Water Loss Audits, and compiling and submitting data for mandatory monthly reporting on water use and conservation to the State Water Resources Control Board and partner agencies. Responsibilities include: Support and daily administration of the technical, data analysis, and program support aspects of the ongoing water conservation programs. Assist customers with inquiries into high water use and provide information on water conservation tips and available programs to reduce water use. Perform occasional light field work as directed, such as water conservation inspections/audits, inspection or reading of water meters, tabling at community events, etc. Coordinate with communications staff for development of water conservation related information on city websites and on outreach material. Compile and organize data related to water supply and demand and run reports on a monthly and annual basis for the purposes of state and other reporting. Support actions and plans to be developed to address the new State regulation related to Urban Water Use Objectives. Support other water supply related efforts within WRD, including an upcoming transition to Advanced Metering Infrastructure (AMI). Support and/or lead other water supply initiatives under direction/guidance from the Supervising ESS. Integrated Waste Management Division's Regulations Team The Integrated Waste Management (IWM) Division oversees solid waste collection, processing and disposal for residential, commercial, and City facilities operations. IWM develops and implements programs to meet or exceed state regulations, provide ease of use and exceptional value to customers, and improve and protect the env
ironment by reducing greenhouse gases. The IWM Regulations team is responsible for leading the City's implementation efforts for Senate Bill 1383 regulations to keep organics out of the landfill and coordinating with other city departments to collect data and ensure compliance with the regulations. The team is also responsible for zero waste planning, managing the San José Environmental Innovation Center, reporting citywide data to the state's Department of Resources Recycling and Recovery (CalRecycle), tracking legislation and developing strategic partnerships. Responsibilities include: Supporting regulatory compliance and reporting of the City's solid waste programs to CalRecycle by coordinating and collaborating with cross functional groups to ensure reports are complete and accurate Compile and organize data related to solid waste and recycling programs for the purposes of state and other reporting/recordkeeping requirements. Responding to, compiling, and summarizing data requests from internal and external partners and colleagues as needed Drafting assigned reports or sections of reports as required Attending assigned regional stakeholder meetings as a City representative and productive contributing member of the stakeholder group Reviewing technical and non-technical reports as assigned and providing comments and recommendations to managers Salary Information The actual salary shall be determined by the final candidate's qualifications and experience. The below salary ranges include an approximate five percent (5%) ongoing non-pensionable pay. The annual salary range for the positions are presently as follows: Assistant Environmental Services Specialist: $79,781.52 - $96,947.76 Associate Environmental Services Specialist: $92,448.72 - $112,323.12 Environmental Services Specialist: $101,905.44 - $123,854.641. Education: A bachelor's degree from an accredited college or university. 2. Experience: Assistant ESS: One (1) year (2,080 hours) of experience developing, promoting, administering, and/or participating in the implementation of environmental programs (e.g.: programs in air quality, integrated waste management, biology, agriculture, energy, forestry or parks, habitat restoration, wastewater, water resources, stormwater, archaeology, geology, resource conservation, industrial or environmental health and safety, or any program emphasizing environmental sustainability or environmental regulatory compliance). Relevant experience in environmental services programs typically includes: preparing outreach/educational materials, conducting survey work, tracking and monitoring deliverables, coordinating special events, promoting programs, implementing new programs, policy development, planning and permitting, grants or contracts administration, analyzing data and creating reports, and/or tracking budgets. Associate ESS: Two (2) years of increasingly responsible experience in developing, promoting, administering, and/or implementing environmental programs in one or more of the areas described under Assistant Environmental Services Specialist experience. ESS: Three (3) years of increasingly responsible experience in developing, promoting, administering, and/or implementing environmental programs in one or more of the areas described under Assistant Environmental Services Specialist experience, including one (1) year of experience leading people or projects. Acceptable Substitutions: A master's degree from an accredited college or university may be substituted for one (1) year of the required experience developing, promoting, administering, and/or implementing environmental programs. Additional years of experience in developing, promoting, administering, and/or implementing environmental programs may be substituted for the bachelor's degree requirement on a year-for year basis. The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Competencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise -Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Initiative - Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance. Project Management - Ensures support for projects and implements agency goals and strategic objectives. Computer Skills - Experienced with common business computer applications including but not limited to: Adobe Acrobat, MS Outlook, MS Word, MS PowerPoint, MS Access, MS SharePoint, and MS Excel. Communication Skills - Communicates and listens effectively and responds in an timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current; well-organized, legible, concise, neat, and in proper grammatical form responds to statements and comments of others in a way that reflects understanding of the content and the accompanying emotion; asks clarifying questions to assure understanding of what the speaker intended, ensures consistent communication takes place within area of responsibility. Selection Process: The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. If you have questions about the duties of these positions, the selection or hiring processes, please contact Phil Dunbar at Phillip.Dunbar@sanjoseca.gov .
California State University (CSU) Bakersfield
9001 Stockdale Highway, Bakersfield, CA 93311, USA
CLASSIFICATION TITLE: Public Affairs/Communication Specialist I UNION CODE: R09 FT/PT: Full-time PAY PLAN: 12-month WORKPLACE TYPE: On-site (work in-person at business location) ANTICIPATED HIRING RANGE: $3,338 - $4,200 However, offer amount will be commensurate with candidate’s experience, education, skills, and training. CSU CLASSIFICATION SALARY RANGE: $3,338 - $5,653 PAY BASIS: Monthly BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information. CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants SPECIAL INSTRUCTIONS TO APPLICANT: FOR PRIORITY CONSIDERATION , applications must be received by February 15, 2024; however, the position will remain open until filled. POSITION PURPOSE: The Division of University Advancement engages CSUB alumni, donors, and friends to connect the university with the community through communications, events, programs, and philanthropic opportunities. The division aims to advance the resources available to the university and strengthen higher education in our region. Within the Division of University Advancement, the Athletics Annual Fund Coordinator, under general supervision of the Associate Athletics Director of Development, performs moderately complex duties in coordinating and supporting the Roadrunner Club through the cultivation, solicitation, and stewardship of donors and prospects for CSUB Athletics. DUTIES & RESPONSIBILITIES: Stewardship Assist with managing an assigned portfolio of annual fund-level donors and prospects. Keep continued contact (in person, electronically, and telephonically) to provide the highest level of stewardship and donor service exercising some judgement and discretion. In concert with the Associate Athletics Director of Development, and appropriate event staff, assist with coordinating donor events that provide stewardship opportunities through reserving space, performing outreach, sending reminders to attendees, assisting with marketing/promotion of the event, and setting up and taking down the event. Order gifts and promotional items and benefit delivery at the direction of the Director. Set-up, monitor event success, communicate any needs to the appropriate individual, and teardown basketball/baseball hospitality and chalk talks following standard policies and procedures. With direction from the Associate Athletic Director of Development, assist with the coordination of the Roadrunner Club Board and its volunteers by setting up and sending calendar invites for meetings, creating agendas, prepare materials, etc. Solicitation In conjunction with Annual Giving and Stewardship department, coordinate phone-a-thon program by pulling phone lists, setting up times and phones for student athletes or board members to make calls, creation of emails, and putting together quarterly newsletter and annual informational brochure following pre-established template. Maintain contact (in-person, electronically, and telephonically) with donors about renewing annual gifts, and maintain contact with prospective donors about making contributions, to support CSUB athletics. With approval from the Athletics Director, the Associate Athletics Director of Development, and assigned athletics staff, work with coaching staff and student-athletes on assisting with fundraising efforts for scholarships and excellence funds. Assist with the drafting of proposals for donors and prospective donors using pre-made templates. Identification Work with Data Analyst and Prospect Researcher to assist with prospect research to identify potential donors. Attend community and sporting events to network and develop relationships. Regularly enter data into the university’s donor database and help maintain data integrity. This includes updating contact information, reviewing giving history, managing relationships, running lists and reports. Cultivation Participate in the development and execution of cultivation events with prospective donors and current donors (i.e. AD’s Dinner, influencer dinners, and other meetings). Attend campus and community events to network with prospective donors. REQUIRED QUALIFICATIONS: EDUCATION & EXPERIENCE - Equivalent to a Bachelor’s degree in journalism, communications, marketing or other related field and some related professional experience in marketing, social media management, communications, public relations or related field. LICENSES - Possession of a valid driver’s license or the ability to obtain by date of hire. SKILLS, KNOWLEDGE & ABILITIES (SKA’s) - Regular and reliable attendance is required. Foundation knowledge of general practices, methods and procedures related to public affairs, media relations, marketing, and/or sports information. Ability to keep abreast of public policy and public affairs issues. Working knowledge of protocols and institutional etiquette related to public and media relations. Basic knowledge and understanding of media outlets including print, television, and radio. Ability to work with the media for the coverage of events. Basic knowledge of market research and related techniques. Working knowledge of summary statistics as they relate to research or sports information. Basic knowledge of applicable copyright and other laws pertaining to written materials, news media and confidentiality. Working knowledge of applicable software packages. Knowledge of basic web communication techniques, vehicles, and formats. Strong writing and editing skills to quickly produce clear and concise standard documents for internal and external publication. Ability to appropriately handle sensitive and confidential information. Strong interpersonal skills to develop and maintain relationships within the university and community and with the media. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism. Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems. Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Excellent communication skills: ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Thorough knowledge of English grammar, spelling, and punctuation. Ability to interpret, communicate and apply policies and procedures. Demonstrated ability to maintain a high degree of confidentiality. Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email. Working knowledge of or ability to quickly learn University infrastructure, policies and procedures. Must be willing to travel and attend training programs off-site for occasional professional development. Must be able to work overtime, occasional holidays, and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. PREFERRED QUALIFICATIONS: Experience working in fundraising for a collegiate athletics department. Specific experience assisting a successful annual fund. Experience with Raiser’s Edge donor records database system. Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude. PHYSICAL DEMANDS: MEDIUM WORK - up to 40% of the activities involve sitting, standing, squatting, kneeling or walking; lifting heavy weight objects limited to 50 pounds; may involve pushing and pulling objects within the weight limits. SPECIAL CONDITIONS: SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position . CALIFORNIA STATE UNIVERSITY EMPLOYEES UNION: It shall be the policy of the CSU in filling vacant CSUEU bargaining Units 2, 5, 7 & 9 positions to fill such vacancies from among qualified individuals currently employed on-campus except when it is determined that it is necessary to appoint outside applicants to meet campus workforce diversity goals or to provide specialized skills and abilities that are not available from current employees. BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community. MANDATED REPORTER: Not mandated. GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work. EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status. Advertised: Feb 01 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
CLASSIFICATION TITLE: Public Affairs/Communication Specialist I UNION CODE: R09 FT/PT: Full-time PAY PLAN: 12-month WORKPLACE TYPE: On-site (work in-person at business location) ANTICIPATED HIRING RANGE: $3,338 - $4,200 However, offer amount will be commensurate with candidate’s experience, education, skills, and training. CSU CLASSIFICATION SALARY RANGE: $3,338 - $5,653 PAY BASIS: Monthly BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information. CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants SPECIAL INSTRUCTIONS TO APPLICANT: FOR PRIORITY CONSIDERATION , applications must be received by February 15, 2024; however, the position will remain open until filled. POSITION PURPOSE: The Division of University Advancement engages CSUB alumni, donors, and friends to connect the university with the community through communications, events, programs, and philanthropic opportunities. The division aims to advance the resources available to the university and strengthen higher education in our region. Within the Division of University Advancement, the Athletics Annual Fund Coordinator, under general supervision of the Associate Athletics Director of Development, performs moderately complex duties in coordinating and supporting the Roadrunner Club through the cultivation, solicitation, and stewardship of donors and prospects for CSUB Athletics. DUTIES & RESPONSIBILITIES: Stewardship Assist with managing an assigned portfolio of annual fund-level donors and prospects. Keep continued contact (in person, electronically, and telephonically) to provide the highest level of stewardship and donor service exercising some judgement and discretion. In concert with the Associate Athletics Director of Development, and appropriate event staff, assist with coordinating donor events that provide stewardship opportunities through reserving space, performing outreach, sending reminders to attendees, assisting with marketing/promotion of the event, and setting up and taking down the event. Order gifts and promotional items and benefit delivery at the direction of the Director. Set-up, monitor event success, communicate any needs to the appropriate individual, and teardown basketball/baseball hospitality and chalk talks following standard policies and procedures. With direction from the Associate Athletic Director of Development, assist with the coordination of the Roadrunner Club Board and its volunteers by setting up and sending calendar invites for meetings, creating agendas, prepare materials, etc. Solicitation In conjunction with Annual Giving and Stewardship department, coordinate phone-a-thon program by pulling phone lists, setting up times and phones for student athletes or board members to make calls, creation of emails, and putting together quarterly newsletter and annual informational brochure following pre-established template. Maintain contact (in-person, electronically, and telephonically) with donors about renewing annual gifts, and maintain contact with prospective donors about making contributions, to support CSUB athletics. With approval from the Athletics Director, the Associate Athletics Director of Development, and assigned athletics staff, work with coaching staff and student-athletes on assisting with fundraising efforts for scholarships and excellence funds. Assist with the drafting of proposals for donors and prospective donors using pre-made templates. Identification Work with Data Analyst and Prospect Researcher to assist with prospect research to identify potential donors. Attend community and sporting events to network and develop relationships. Regularly enter data into the university’s donor database and help maintain data integrity. This includes updating contact information, reviewing giving history, managing relationships, running lists and reports. Cultivation Participate in the development and execution of cultivation events with prospective donors and current donors (i.e. AD’s Dinner, influencer dinners, and other meetings). Attend campus and community events to network with prospective donors. REQUIRED QUALIFICATIONS: EDUCATION & EXPERIENCE - Equivalent to a Bachelor’s degree in journalism, communications, marketing or other related field and some related professional experience in marketing, social media management, communications, public relations or related field. LICENSES - Possession of a valid driver’s license or the ability to obtain by date of hire. SKILLS, KNOWLEDGE & ABILITIES (SKA’s) - Regular and reliable attendance is required. Foundation knowledge of general practices, methods and procedures related to public affairs, media relations, marketing, and/or sports information. Ability to keep abreast of public policy and public affairs issues. Working knowledge of protocols and institutional etiquette related to public and media relations. Basic knowledge and understanding of media outlets including print, television, and radio. Ability to work with the media for the coverage of events. Basic knowledge of market research and related techniques. Working knowledge of summary statistics as they relate to research or sports information. Basic knowledge of applicable copyright and other laws pertaining to written materials, news media and confidentiality. Working knowledge of applicable software packages. Knowledge of basic web communication techniques, vehicles, and formats. Strong writing and editing skills to quickly produce clear and concise standard documents for internal and external publication. Ability to appropriately handle sensitive and confidential information. Strong interpersonal skills to develop and maintain relationships within the university and community and with the media. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism. Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems. Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Excellent communication skills: ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Thorough knowledge of English grammar, spelling, and punctuation. Ability to interpret, communicate and apply policies and procedures. Demonstrated ability to maintain a high degree of confidentiality. Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email. Working knowledge of or ability to quickly learn University infrastructure, policies and procedures. Must be willing to travel and attend training programs off-site for occasional professional development. Must be able to work overtime, occasional holidays, and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. PREFERRED QUALIFICATIONS: Experience working in fundraising for a collegiate athletics department. Specific experience assisting a successful annual fund. Experience with Raiser’s Edge donor records database system. Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude. PHYSICAL DEMANDS: MEDIUM WORK - up to 40% of the activities involve sitting, standing, squatting, kneeling or walking; lifting heavy weight objects limited to 50 pounds; may involve pushing and pulling objects within the weight limits. SPECIAL CONDITIONS: SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position . CALIFORNIA STATE UNIVERSITY EMPLOYEES UNION: It shall be the policy of the CSU in filling vacant CSUEU bargaining Units 2, 5, 7 & 9 positions to fill such vacancies from among qualified individuals currently employed on-campus except when it is determined that it is necessary to appoint outside applicants to meet campus workforce diversity goals or to provide specialized skills and abilities that are not available from current employees. BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community. MANDATED REPORTER: Not mandated. GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work. EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status. Advertised: Feb 01 2024 Pacific Standard Time Applications close: Closing Date/Time:
SUMMARY PURPOSE OF POSITION The Assistant Board Secretary will support the Board Secretary and provide a wide array of secretarial and administrative and support services to the SCRRA Board of Directors, as well as provide administrative support to SCRRA’s Executive Office and ensure discretion in the management of highly sensitive and confidential information. TO APPLY: This is a continuous recruitment with the first review of applications beginning March 20, 2024 . Interested applicants are encouraged to apply immediately. DISTINGUISHING CHARACTERISTICS This is the entry level of the Board Secretary Series. At this level, the incumbent has some latitude for independent judgment and may vary work methods and procedures, but usually within prescribed parameters. SUPERVISION EXERCISED AND RECEIVED Receives general oversight from the Board Secretary and department management/executive staff. This position has no formal supervisory responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. Serve as the primary liaison for the CEO, the Chief of Staff and General Counsel to the Board of Directors in the absence of the Board Secretary. Substitute for the Board Secretary in conducting public board meetings when necessary, and write meeting minutes. Assist with the preparation and distribution of the Board and Committee(s) agenda packets and pertinent agenda materials for meetings. Assist to ensure proper board meeting notifications are given to the Board of Directors and other participants, including timely posting on the Metrolink website for members of the public as required by the Ralph M. Brown Act (Brown Act). Assist with in-person and virtual conference room and audio/visual arrangements, conference room set up, and other support materials that are required for all Board and Committee meetings, as well as any Ad Hoc Committee meetings or Board workshops. Assist with the processing of Directors’ monthly per diems. Assist with the coordination of all aspects of the public hearing process including set-up, publishing and distribution of announcements in various media and provide accurate minutes of the public hearings as required by federal, state, and local rules and regulations. Use electronic agenda management software (i.e., Granicus) to monitor board report production, ensure staff meets deadlines and requirements. Proofread and review finished Board materials for completeness, accuracy, format, appropriate English usage and compliance with policy and procedures. Assemble, review and/or create PowerPoint presentations used to support Board and Committee agenda items. Type drafts and a wide variety of technical and complex documents from notes, email alerts, or brief instructions. Research and compile a variety of informational materials. Maintain files to comply with State and Federal rules and regulations. Provide backup support to CEO’s executive assistant as needed. Perform other related duties as assigned. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS Education and Experience High School diploma or GED, or equivalent or at least three (3) years of business or secretarial training. A minimum of three (3) years of increasingly responsible secretarial or administrative experience, including work related to producing Board and/or Committee meetings. A combination of training, education and or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. Valid Class C Driver’s License with a satisfactory driving record of no more than three moving violations and no DUI’s within the last three years. Preferred Qualifications Associate of Arts degree, or Bachelor’s degree in Business, Public Administration or related concentration. Experience working with public (elected) officials in a transportation or public agency field. Knowledge, Skills, and Abilities Knowledge of : Board responsibilities, policies, procedures and regulations Laws, rules, and procedures pertaining to notices, minutes, records, reports, agendas, materials and correspondence for a public agency SCRRA or organizational protocols, policies and procedures Skilled In : Microsoft Office Strong verbal and written communications Public speaking Office practices and procedures Ability to : Plan, organize, prioritize, multi-task and monitor the work of a Board Secretary’s office Compile, analyze and interpret complex data Understand, interpret and apply laws, rules, policies, procedures, contracts and budgets Analyze situations, identify problems and recommend solutions Maintain official records and files Process confidential information discreetly Interact effectively and work cooperatively with Board members, elected officials, members of the public and employees at all levels of the organization Travel to offsite locations for Board meetings and/or staff functions Think critically, be a self-starter, at times with minimal direction, and with attention to detail Demonstrate diplomacy and decorum PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations Operate tools to perform the duties of the position, such as computers, office equipment and work-related machinery Transport equipment or boxes up to 25lbs Exchange ideas by means of communication Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks Hear and perceive the nature of sounds when working on or near railroad tracks Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations Working Conditions Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.) Southern California Regional Rail Authority is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Authority will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA MEDICAL: SCRRA offers a choice of twelve (12) health plan options provided through the California Public Employees' Retirement System (CalPERS). You may choose from up to ten (10) Health Maintenance Organization (HMO) plans and two (2) Preferred Provider Organization (PPO) plans. Some health plans are only available in certain counties and/or zip codes. You contribute 12.5 percent of the plan premium for coverage of you and your eligible dependents. You may waive coverage if you are covered under another group health plan; you must provide proof. Once you waive coverage, you will only be allowed to enroll during Open Enrollment or within 60 days from the date on which your other coverage is no longer available (proof is required). If you elect to waive coverage, you will receive $300.00 per month taxable earnings, paid in two installments of $150 each on the first two paychecks of the month. A retiree or an employee who is a spouse, child, or any other eligible dependent of another SCRRA employee is not eligible for the opt out/cash in lieu credit if he/she is covered under a SCRRA health plan. Eligibility begins the first of the month following hire date or qualifying event. DENTAL: SCRRA offers two dental options provided by Delta Dental. Under the DeltaCare (HMO) program, you must select a contract dentist within their network to perform your dental services. If you require treatment from a specialist, your contract dentist will handle the referral. Many services are covered at no cost to you. A co-payment applies for other services. The Delta Dental PPO plan allows you to visit a dentist of your choice, change dentists at any time, go to a dental specialist of your choice, receive dental care anywhere in the world, and save on out-of-pocket expenses when you visit a PPO network dental office. SCRRA pays the full premium for coverage of you and your eligible dependents under both plans. Eligibility begins the first of the month following hire date or qualifying event. VISION: SCRRA offers two (2) vision plans through Vision Service Plan (VSP), providing coverage for eye examinations, prescription eyewear and contact lenses through network providers. You have the option of seeing out-of-network providers, but full reimbursement is not guaranteed. VSP has contracted with many laser surgery facilities and doctors, offering you a discount on PRK and LASIK surgeries. If you enroll in the VSP Basic Plan, SCRRA pays the full premium for coverage of you and your eligible dependents. If you enroll in the VSP Buy-up Plan, which offers enhanced vision benefits, you pay the difference between the cost of the Basic Plan and the Buy-up Plan. Eligibility begins the first of the month following hire date or qualifying event. FLEXIBLE SPENDING ACCOUNTS: Flexible Spending Accounts (FSA) allow for the deferral of pre-tax dollars to be used for reimbursement of eligible medical and dependent care expenses. You can set aside up to $3,050 for health care expenses and $5,000 per family for dependent care expenses annually. Eligibility begins the first of the month following hire date or a qualifying event. GROUP TERM LIFE INSURANCE: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, to a maximum of $200,000. Your life insurance benefit will reduce to 65% at age 65 and 55% at age 70. IRS regulations require that the portion of Group Term Life (“G.T.L.”) insurance benefits provided to you by SCRRA, which exceeds $50,000, be added to your Federal, State, and Medicare taxable earnings for W-2 reporting. This amount is reflected on your pay statements each pay period in the “Other Benefits and Information” section. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000 to a maximum of $100,000 without evidence of insurability (initial enrollment period only) and up to 5 times your salary to a maximum of $500,000 with evidence of insurability. Dependent life options are also available. The voluntary plan is portable; you may retain it if you leave SCRRA and pay the premium. Eligibility begins the first of the month following hire date or qualifying event. ACCIDENTAL DEATH & DISMEMBERMENT: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, up to a maximum of $200,000. Your AD&D insurance benefit will reduce to 65% at age 65 and 55% at age 70. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000, subject to a maximum of the lesser of 5 times your annual salary or $500,000. Dependent AD&D options are also available. Eligibility begins the first of the month following hire date or qualifying event. SHORT TERM DISABILITY: You are covered under the California State Disability Insurance (SDI) Program. Your maximum benefit amount is 52 times your weekly benefit amount or the total wages subject to SDI tax paid in your base period, whichever is less. Employees pay a mandatory contribution, through payroll deductions, for coverage under the SDI program. The contribution rate for 2023 is 0.9 percent of earnings. The SDI taxable wage limit is $153,164, with a maximum withholding of $1,378.48 per employee for calendar year 2023. LONG TERM DISABILITY : SCRRA provides for income replacement of 60 percent of monthly earnings subject to a maximum benefit of $7,500 per month up to age 65. To qualify, you must be on disability for 90 days. (Note: there is a pre-existing condition clause in this program.) Eligibility begins the first of the month following hire date or qualifying event. VOLUNTARY BENEFITS: SCRRA offers the following employee-paid voluntary benefits, provided by Aflac: Group Accident Insurance helps pay for out-of-pocket costs that arise from covered accidents, such as fractures, dislocations, and lacerations. Group Critical Illness Insurance helps pay for the expected and unexpected expenses that arise from diagnosis of a covered critical illness, such as cancer (internal or invasive), heart attack, stroke, end-stage renal failure or a major organ transplant. Group Hospital Indemnity Insurance helps pay for the out-of-pocket costs associated with a hospital stay, including benefits for hospital confinement, hospital admission, hospital intensive care and intermediate intensive care step-down unit. Group Short-Term Disability Insurance pays a monthly benefit directly to an employee who is off work due to an injury or illness for up to three (3) months after a seven (7) day waiting period. Eligibility begins the first of the month following hire date or qualifying event. 9/80 ALTERNATIVE WORK SCHEDULE: SCRRA offers a 9/80 Alternative Work Schedule (AWS). During a 10-day work period, you work eight 9-hour days, one 8-hour day and have one day off. Your day off can be Monday, Wednesday, or Friday. Approval from your supervisor, chief and HR is required to participate in the 9/80 AWS program. TELECOMMUTING SCHEDULE: SCRRA offers employees the option to telecommute up to two (2) days per week. At the CEO’s discretion, the maximum number of days per week may be increased due to a natural disaster, pandemic, civil unrest, federal/state/local stay-at-home order, or other special circumstances. Approval from your supervisor, chief and HR is required to participate in the telecommuting program. Employees on a 9/80 schedule cannot telecommute. HOLIDAYS: SCRRA observes twelve (12) holidays a year: New Year's Day, Martin Luther King Day, President’s Day, Cesar Chavez Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day. PAID TIME OFF (PTO): SCRRA provides employees with Paid Time Off (PTO) for vacations, illnesses, injuries, medical/dental appointments, religious holidays, personal business, and emergencies as follows: 0-4 years of service - 25 days 5-6 years of service - 30 days 7th year of service - 32 days 8th year of service - 33 days 9th year of service - 34 days 10-14 years of service - 35 days 15-19 years of service - 38 days 20 or more years - 42 days At the CEO’s discretion, prior service at a public transportation or public agency, or rail transportation company may be counted towards an employee’s total service years to increase the employee’s PTO accrual rate. To be considered, Human Resources requires that a written request along with verification and confirmation of the years of service be provided prior to the start of employment with SCRRA. Human Resources will provide the final determination on behalf of the CEO. EMPLOYEE ASSISTANCE PROGRAM (EAP): SCRRA offers you and your immediate and dependent family members confidential counseling 24 hours a day, 7 days a week for family, personal, work-related and substance abuse issues through the EAP. You are entitled to a telephone session(s) with a trained EAP professional to assess the nature of the problem and provide a referral for additional assistance, if needed. Services also include three (3) face-to-face counseling sessions per family member per six (6) month period. HEALTH ADVOCACY SERVICES: SCRRA offers you and your eligible dependents free health advocacy services through Health Advocate. You are entitled to unlimited calls with trained professionals who can help you navigate the healthcare and insurance systems. RETIREMENT PLAN: The SCRRA contracts with the California Public Employees' Retirement System (CalPERS). You pay a 8.00 percent employee contribution and SCRRA pays an employer contribution, which varies each year. To be eligible for service retirement, you must be at least age 52 and have a minimum of five (5) years of CalPERS-credited service. Upon retirement you are entitled to a monthly retirement benefit based on your years of credited service, age, and average compensation during your last three (3) years of service (“final compensation”). The retirement formula for New Members is 2%@62, which means at age 62, you receive 2 percent of your final compensation for every year of service. Upon separation from employment with less than 5 years of credited service, you may request a refund of your employee contributions only, including interest, and end your membership with CalPERS, or leave it in your account and retain your service credit should you decide to work for another CalPERS-covered agency. If you are vested upon separation but do not retire, you may leave your contributions in your account until retirement or elect a refund. SOCIAL SECURITY: You do not participate in Social Security except for Medicare. You will contribute 1.45 percent of your pay to cover the hospital insurance portion of Medicare. *Additional Medicare Hospital Insurance Tax: As of January 1, 2013, employees are required to pay an additional 0.9 percent Medicare tax on earnings above $200,000 (for those who file an individual return) or $250,000 (for those who file a joint return). This additional hospital insurance tax is not reflected in the rate above. RETIREE MEDICAL: Unrepresented employees hired before 11/1/18*: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other. SCRRA pays the same amount for retirees as it does for active employees, which is currently 87.5 percent of the applicable premium. Unrepresented employees hired on or after 11/1/18: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other and you have a minimum of 10 years of credited CalPERS service, five of which must be performed at SCRRA. SCRRA pays a percentage of the state annuitant contribution rate** in accordance with the vesting schedule below: 10 Years of CalPERS Service - 50% 11 - 19 Years of CalPERS Service - 50%, plus 5% for each additional year of service 20+ Years of CalPERS Service - 100% *Once each year the employer may allow unrepresented employees hired before 11/1/18 the opportunity to individually elect to be subject to the vesting schedule. **The state annuitant contribution rates for 2023 are: $883 (Retiree Only); $1,699 (Retiree + 1 Dependent); $2,124 (Retiree + Family). DEFERRED COMPENSATION PLAN (457) : You are eligible to set aside a portion of your current income without paying taxes on that money until it is received later during retirement when taxes may be lower. In 2023, you can defer up to 100 percent of your gross compensation or $22,500 annually, whichever is less (“normal contribution limit”). You may make an additional $7,500 contribution to the plan if you are age 50 and older. If you are at least within three years of the age in which you are eligible to receive unreduced benefits under our CalPERS retirement plan, you may contribute up to double the normal contribution limit, or $45,000. TRANSPORTATION PASSES: You may use your employee badge for unlimited free access to all Metrolink lines and trains. Your badge cannot be used on connecting public transportation. However, if you commute to/from work on Metrolink on a regular basis and need to connect to other public transportation (e.g., Metro Red or Purple Line) you can be issued a Metrolink pass with the appropriate station pair, which will also give you access to connecting transportation. You are also eligible to receive a free transit pass to ride any greater Los Angeles area transit system other than Metrolink (such as, Metro, Foothill Transit, LADOT, and LOSSAN) for commuting purposes. The commuter transit pass has a value up to the monthly maximum tax-free transit pass amount established by the Internal Revenue Service ($300 in 2023). You are responsible for any transit fares above the IRS monthly cap. To receive this benefit, the SCRRA requires each employee to use public transportation to commute to and from work three (3) or more days per week. OTHER BENEFITS: Educational Assistance - SCRRA will reimburse an employee up to $1,000 per fiscal year for tuition, books and mandatory student fees for courses that are relevant to employment. No reimbursement is allowed for parking. Professional Memberships - SCRRA pays up to $300 per year for professional memberships. Credit Union Membership - SCRRA offers credit union services for employees and their family members, provided by Northrup Grumman Federal Credit Union. Jury Duty - SCRRA will continue an employee's salary during any non-voluntary jury service up to a maximum of ten (10) working days. Pregnancy Disability and Family and Medical Leaves - A leave of absence may be paid or unpaid and shall be granted in accordance with applicable federal and state laws, and SCRRA policy. Refer to the Human Resource Policies and Procedures Manual for more detailed information. Bereavement Leave - In the event of death in an employee’s immediate family, the agency grants up to three (3) working days, with pay, to handle family affairs and to attend the funeral. When an employee needs to travel outside the radius of the five (5) member agencies due to the death of an immediate family member, the Authority grants up to five (5) working days, with pay. Military Leave - Employees will be paid for the annually required active period. At the discretion of the Chief Executive Officer, and with Board notification, paid military leave may be granted beyond what is provided by the applicable state law. Closing Date/Time: Continuous
Mar 07, 2024
Full Time
SUMMARY PURPOSE OF POSITION The Assistant Board Secretary will support the Board Secretary and provide a wide array of secretarial and administrative and support services to the SCRRA Board of Directors, as well as provide administrative support to SCRRA’s Executive Office and ensure discretion in the management of highly sensitive and confidential information. TO APPLY: This is a continuous recruitment with the first review of applications beginning March 20, 2024 . Interested applicants are encouraged to apply immediately. DISTINGUISHING CHARACTERISTICS This is the entry level of the Board Secretary Series. At this level, the incumbent has some latitude for independent judgment and may vary work methods and procedures, but usually within prescribed parameters. SUPERVISION EXERCISED AND RECEIVED Receives general oversight from the Board Secretary and department management/executive staff. This position has no formal supervisory responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. Serve as the primary liaison for the CEO, the Chief of Staff and General Counsel to the Board of Directors in the absence of the Board Secretary. Substitute for the Board Secretary in conducting public board meetings when necessary, and write meeting minutes. Assist with the preparation and distribution of the Board and Committee(s) agenda packets and pertinent agenda materials for meetings. Assist to ensure proper board meeting notifications are given to the Board of Directors and other participants, including timely posting on the Metrolink website for members of the public as required by the Ralph M. Brown Act (Brown Act). Assist with in-person and virtual conference room and audio/visual arrangements, conference room set up, and other support materials that are required for all Board and Committee meetings, as well as any Ad Hoc Committee meetings or Board workshops. Assist with the processing of Directors’ monthly per diems. Assist with the coordination of all aspects of the public hearing process including set-up, publishing and distribution of announcements in various media and provide accurate minutes of the public hearings as required by federal, state, and local rules and regulations. Use electronic agenda management software (i.e., Granicus) to monitor board report production, ensure staff meets deadlines and requirements. Proofread and review finished Board materials for completeness, accuracy, format, appropriate English usage and compliance with policy and procedures. Assemble, review and/or create PowerPoint presentations used to support Board and Committee agenda items. Type drafts and a wide variety of technical and complex documents from notes, email alerts, or brief instructions. Research and compile a variety of informational materials. Maintain files to comply with State and Federal rules and regulations. Provide backup support to CEO’s executive assistant as needed. Perform other related duties as assigned. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS Education and Experience High School diploma or GED, or equivalent or at least three (3) years of business or secretarial training. A minimum of three (3) years of increasingly responsible secretarial or administrative experience, including work related to producing Board and/or Committee meetings. A combination of training, education and or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. Valid Class C Driver’s License with a satisfactory driving record of no more than three moving violations and no DUI’s within the last three years. Preferred Qualifications Associate of Arts degree, or Bachelor’s degree in Business, Public Administration or related concentration. Experience working with public (elected) officials in a transportation or public agency field. Knowledge, Skills, and Abilities Knowledge of : Board responsibilities, policies, procedures and regulations Laws, rules, and procedures pertaining to notices, minutes, records, reports, agendas, materials and correspondence for a public agency SCRRA or organizational protocols, policies and procedures Skilled In : Microsoft Office Strong verbal and written communications Public speaking Office practices and procedures Ability to : Plan, organize, prioritize, multi-task and monitor the work of a Board Secretary’s office Compile, analyze and interpret complex data Understand, interpret and apply laws, rules, policies, procedures, contracts and budgets Analyze situations, identify problems and recommend solutions Maintain official records and files Process confidential information discreetly Interact effectively and work cooperatively with Board members, elected officials, members of the public and employees at all levels of the organization Travel to offsite locations for Board meetings and/or staff functions Think critically, be a self-starter, at times with minimal direction, and with attention to detail Demonstrate diplomacy and decorum PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations Operate tools to perform the duties of the position, such as computers, office equipment and work-related machinery Transport equipment or boxes up to 25lbs Exchange ideas by means of communication Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks Hear and perceive the nature of sounds when working on or near railroad tracks Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations Working Conditions Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.) Southern California Regional Rail Authority is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Authority will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA MEDICAL: SCRRA offers a choice of twelve (12) health plan options provided through the California Public Employees' Retirement System (CalPERS). You may choose from up to ten (10) Health Maintenance Organization (HMO) plans and two (2) Preferred Provider Organization (PPO) plans. Some health plans are only available in certain counties and/or zip codes. You contribute 12.5 percent of the plan premium for coverage of you and your eligible dependents. You may waive coverage if you are covered under another group health plan; you must provide proof. Once you waive coverage, you will only be allowed to enroll during Open Enrollment or within 60 days from the date on which your other coverage is no longer available (proof is required). If you elect to waive coverage, you will receive $300.00 per month taxable earnings, paid in two installments of $150 each on the first two paychecks of the month. A retiree or an employee who is a spouse, child, or any other eligible dependent of another SCRRA employee is not eligible for the opt out/cash in lieu credit if he/she is covered under a SCRRA health plan. Eligibility begins the first of the month following hire date or qualifying event. DENTAL: SCRRA offers two dental options provided by Delta Dental. Under the DeltaCare (HMO) program, you must select a contract dentist within their network to perform your dental services. If you require treatment from a specialist, your contract dentist will handle the referral. Many services are covered at no cost to you. A co-payment applies for other services. The Delta Dental PPO plan allows you to visit a dentist of your choice, change dentists at any time, go to a dental specialist of your choice, receive dental care anywhere in the world, and save on out-of-pocket expenses when you visit a PPO network dental office. SCRRA pays the full premium for coverage of you and your eligible dependents under both plans. Eligibility begins the first of the month following hire date or qualifying event. VISION: SCRRA offers two (2) vision plans through Vision Service Plan (VSP), providing coverage for eye examinations, prescription eyewear and contact lenses through network providers. You have the option of seeing out-of-network providers, but full reimbursement is not guaranteed. VSP has contracted with many laser surgery facilities and doctors, offering you a discount on PRK and LASIK surgeries. If you enroll in the VSP Basic Plan, SCRRA pays the full premium for coverage of you and your eligible dependents. If you enroll in the VSP Buy-up Plan, which offers enhanced vision benefits, you pay the difference between the cost of the Basic Plan and the Buy-up Plan. Eligibility begins the first of the month following hire date or qualifying event. FLEXIBLE SPENDING ACCOUNTS: Flexible Spending Accounts (FSA) allow for the deferral of pre-tax dollars to be used for reimbursement of eligible medical and dependent care expenses. You can set aside up to $3,050 for health care expenses and $5,000 per family for dependent care expenses annually. Eligibility begins the first of the month following hire date or a qualifying event. GROUP TERM LIFE INSURANCE: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, to a maximum of $200,000. Your life insurance benefit will reduce to 65% at age 65 and 55% at age 70. IRS regulations require that the portion of Group Term Life (“G.T.L.”) insurance benefits provided to you by SCRRA, which exceeds $50,000, be added to your Federal, State, and Medicare taxable earnings for W-2 reporting. This amount is reflected on your pay statements each pay period in the “Other Benefits and Information” section. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000 to a maximum of $100,000 without evidence of insurability (initial enrollment period only) and up to 5 times your salary to a maximum of $500,000 with evidence of insurability. Dependent life options are also available. The voluntary plan is portable; you may retain it if you leave SCRRA and pay the premium. Eligibility begins the first of the month following hire date or qualifying event. ACCIDENTAL DEATH & DISMEMBERMENT: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, up to a maximum of $200,000. Your AD&D insurance benefit will reduce to 65% at age 65 and 55% at age 70. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000, subject to a maximum of the lesser of 5 times your annual salary or $500,000. Dependent AD&D options are also available. Eligibility begins the first of the month following hire date or qualifying event. SHORT TERM DISABILITY: You are covered under the California State Disability Insurance (SDI) Program. Your maximum benefit amount is 52 times your weekly benefit amount or the total wages subject to SDI tax paid in your base period, whichever is less. Employees pay a mandatory contribution, through payroll deductions, for coverage under the SDI program. The contribution rate for 2023 is 0.9 percent of earnings. The SDI taxable wage limit is $153,164, with a maximum withholding of $1,378.48 per employee for calendar year 2023. LONG TERM DISABILITY : SCRRA provides for income replacement of 60 percent of monthly earnings subject to a maximum benefit of $7,500 per month up to age 65. To qualify, you must be on disability for 90 days. (Note: there is a pre-existing condition clause in this program.) Eligibility begins the first of the month following hire date or qualifying event. VOLUNTARY BENEFITS: SCRRA offers the following employee-paid voluntary benefits, provided by Aflac: Group Accident Insurance helps pay for out-of-pocket costs that arise from covered accidents, such as fractures, dislocations, and lacerations. Group Critical Illness Insurance helps pay for the expected and unexpected expenses that arise from diagnosis of a covered critical illness, such as cancer (internal or invasive), heart attack, stroke, end-stage renal failure or a major organ transplant. Group Hospital Indemnity Insurance helps pay for the out-of-pocket costs associated with a hospital stay, including benefits for hospital confinement, hospital admission, hospital intensive care and intermediate intensive care step-down unit. Group Short-Term Disability Insurance pays a monthly benefit directly to an employee who is off work due to an injury or illness for up to three (3) months after a seven (7) day waiting period. Eligibility begins the first of the month following hire date or qualifying event. 9/80 ALTERNATIVE WORK SCHEDULE: SCRRA offers a 9/80 Alternative Work Schedule (AWS). During a 10-day work period, you work eight 9-hour days, one 8-hour day and have one day off. Your day off can be Monday, Wednesday, or Friday. Approval from your supervisor, chief and HR is required to participate in the 9/80 AWS program. TELECOMMUTING SCHEDULE: SCRRA offers employees the option to telecommute up to two (2) days per week. At the CEO’s discretion, the maximum number of days per week may be increased due to a natural disaster, pandemic, civil unrest, federal/state/local stay-at-home order, or other special circumstances. Approval from your supervisor, chief and HR is required to participate in the telecommuting program. Employees on a 9/80 schedule cannot telecommute. HOLIDAYS: SCRRA observes twelve (12) holidays a year: New Year's Day, Martin Luther King Day, President’s Day, Cesar Chavez Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day. PAID TIME OFF (PTO): SCRRA provides employees with Paid Time Off (PTO) for vacations, illnesses, injuries, medical/dental appointments, religious holidays, personal business, and emergencies as follows: 0-4 years of service - 25 days 5-6 years of service - 30 days 7th year of service - 32 days 8th year of service - 33 days 9th year of service - 34 days 10-14 years of service - 35 days 15-19 years of service - 38 days 20 or more years - 42 days At the CEO’s discretion, prior service at a public transportation or public agency, or rail transportation company may be counted towards an employee’s total service years to increase the employee’s PTO accrual rate. To be considered, Human Resources requires that a written request along with verification and confirmation of the years of service be provided prior to the start of employment with SCRRA. Human Resources will provide the final determination on behalf of the CEO. EMPLOYEE ASSISTANCE PROGRAM (EAP): SCRRA offers you and your immediate and dependent family members confidential counseling 24 hours a day, 7 days a week for family, personal, work-related and substance abuse issues through the EAP. You are entitled to a telephone session(s) with a trained EAP professional to assess the nature of the problem and provide a referral for additional assistance, if needed. Services also include three (3) face-to-face counseling sessions per family member per six (6) month period. HEALTH ADVOCACY SERVICES: SCRRA offers you and your eligible dependents free health advocacy services through Health Advocate. You are entitled to unlimited calls with trained professionals who can help you navigate the healthcare and insurance systems. RETIREMENT PLAN: The SCRRA contracts with the California Public Employees' Retirement System (CalPERS). You pay a 8.00 percent employee contribution and SCRRA pays an employer contribution, which varies each year. To be eligible for service retirement, you must be at least age 52 and have a minimum of five (5) years of CalPERS-credited service. Upon retirement you are entitled to a monthly retirement benefit based on your years of credited service, age, and average compensation during your last three (3) years of service (“final compensation”). The retirement formula for New Members is 2%@62, which means at age 62, you receive 2 percent of your final compensation for every year of service. Upon separation from employment with less than 5 years of credited service, you may request a refund of your employee contributions only, including interest, and end your membership with CalPERS, or leave it in your account and retain your service credit should you decide to work for another CalPERS-covered agency. If you are vested upon separation but do not retire, you may leave your contributions in your account until retirement or elect a refund. SOCIAL SECURITY: You do not participate in Social Security except for Medicare. You will contribute 1.45 percent of your pay to cover the hospital insurance portion of Medicare. *Additional Medicare Hospital Insurance Tax: As of January 1, 2013, employees are required to pay an additional 0.9 percent Medicare tax on earnings above $200,000 (for those who file an individual return) or $250,000 (for those who file a joint return). This additional hospital insurance tax is not reflected in the rate above. RETIREE MEDICAL: Unrepresented employees hired before 11/1/18*: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other. SCRRA pays the same amount for retirees as it does for active employees, which is currently 87.5 percent of the applicable premium. Unrepresented employees hired on or after 11/1/18: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other and you have a minimum of 10 years of credited CalPERS service, five of which must be performed at SCRRA. SCRRA pays a percentage of the state annuitant contribution rate** in accordance with the vesting schedule below: 10 Years of CalPERS Service - 50% 11 - 19 Years of CalPERS Service - 50%, plus 5% for each additional year of service 20+ Years of CalPERS Service - 100% *Once each year the employer may allow unrepresented employees hired before 11/1/18 the opportunity to individually elect to be subject to the vesting schedule. **The state annuitant contribution rates for 2023 are: $883 (Retiree Only); $1,699 (Retiree + 1 Dependent); $2,124 (Retiree + Family). DEFERRED COMPENSATION PLAN (457) : You are eligible to set aside a portion of your current income without paying taxes on that money until it is received later during retirement when taxes may be lower. In 2023, you can defer up to 100 percent of your gross compensation or $22,500 annually, whichever is less (“normal contribution limit”). You may make an additional $7,500 contribution to the plan if you are age 50 and older. If you are at least within three years of the age in which you are eligible to receive unreduced benefits under our CalPERS retirement plan, you may contribute up to double the normal contribution limit, or $45,000. TRANSPORTATION PASSES: You may use your employee badge for unlimited free access to all Metrolink lines and trains. Your badge cannot be used on connecting public transportation. However, if you commute to/from work on Metrolink on a regular basis and need to connect to other public transportation (e.g., Metro Red or Purple Line) you can be issued a Metrolink pass with the appropriate station pair, which will also give you access to connecting transportation. You are also eligible to receive a free transit pass to ride any greater Los Angeles area transit system other than Metrolink (such as, Metro, Foothill Transit, LADOT, and LOSSAN) for commuting purposes. The commuter transit pass has a value up to the monthly maximum tax-free transit pass amount established by the Internal Revenue Service ($300 in 2023). You are responsible for any transit fares above the IRS monthly cap. To receive this benefit, the SCRRA requires each employee to use public transportation to commute to and from work three (3) or more days per week. OTHER BENEFITS: Educational Assistance - SCRRA will reimburse an employee up to $1,000 per fiscal year for tuition, books and mandatory student fees for courses that are relevant to employment. No reimbursement is allowed for parking. Professional Memberships - SCRRA pays up to $300 per year for professional memberships. Credit Union Membership - SCRRA offers credit union services for employees and their family members, provided by Northrup Grumman Federal Credit Union. Jury Duty - SCRRA will continue an employee's salary during any non-voluntary jury service up to a maximum of ten (10) working days. Pregnancy Disability and Family and Medical Leaves - A leave of absence may be paid or unpaid and shall be granted in accordance with applicable federal and state laws, and SCRRA policy. Refer to the Human Resource Policies and Procedures Manual for more detailed information. Bereavement Leave - In the event of death in an employee’s immediate family, the agency grants up to three (3) working days, with pay, to handle family affairs and to attend the funeral. When an employee needs to travel outside the radius of the five (5) member agencies due to the death of an immediate family member, the Authority grants up to five (5) working days, with pay. Military Leave - Employees will be paid for the annually required active period. At the discretion of the Chief Executive Officer, and with Board notification, paid military leave may be granted beyond what is provided by the applicable state law. Closing Date/Time: Continuous
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary The Operations Analyst in the Academic Scheduling and Space Management (AS&SM) unit serves as expert in the planning, implementation, and execution of all unit operations in consultation with the Associate Director. They are responsible to assist the Associate Director in the effective planning and execution of unit operations from regular and special session class schedule production through registration and enrollment as well as classroom management and utilization. The OA supports enrollment management by supporting the system management of Ad Astra Monitor-Align-Predict (MAP). They plan and offer regular basic training sessions in consultation with their colleagues and educate key stakeholders about AS&SM operations. The OA helps ensure that the unit provides high-quality communications customer service to all stakeholders. Key Responsibilities Recommend, create, and implement long and short-term plan goals and operational plans, including recommending processes, updating Omni CMS websites and Google Sites, and developing communication strategies and plans Collaborate with the Registrar and Bursar’s offices to set up PeopleSoft settings related to self-support course offerings that adhere to the appropriate policies (dynamic dates, item types, etc.) Identify and implement strategies to assist the division, colleges and departments to effectively understand course enrollment and academic space utilization trends to improve effective operations, student retention and graduation rates, and student success Maintain the schedule balancing tool, Ad Astra Monitor-Align-Predict (MAP), an integral component of SJSU’s enrollment management strategy Develop, sustain, and lead the training sessions, manuals, and documentation for AS&SM, including academic scheduling, space, and any software/technology products managed by the unit Participate and contribute to a variety of campus groups and teams, e.g. Academic Scheduling User Group (ASUG), Academic Strategic Space, Scheduling, and Enrollment Team (ASSSET), and the Ad Astra MAP Core Team Lead the development of academic year calendars in consultation with federal, state, CSU-wide, and campus policies; and present them to the Academic Calendar Working Group, who will support in ensuring their accuracy Serve as a strategic and operational advisor to the Associate Director setting operational structures for AS&SM Liaise with the key stakeholders to understand workflow issues and recommend new strategies to develop and implement processes that will improve workflow integration between the various campus units Knowledge, Skills & Abilities Knowledge of campus data sources and definitions, e.g., ERS, PeopleSoft, Salesforce/Pardot, G-Suite, Qualtrics, Zoom Knowledge of FERPA and other relevant data privacy policies and practices Knowledge of current and best practices in student registration policies and procedure Ability to develop techniques for handling a large variety of detailed data and ability to analyze these data sets Ability to produce well-formatted, easy-to-read data reports and analyses, including tables and graphs, in Excel, Tableau, or other data tools Ability to participate and deliver on data-driven planning and decision-making through collaboration with both internal and external stakeholders Expertise in investigating and analyzing problems with a broad administrative impact and implications Excellent communication, public relation and customer service skills with an emphasis on problem solving and resolution Excellent organizational and planning skills with attention to detail and follow-through Ability to maintain strategic partnerships Ability to communicate with constituents in a professional and respectful manner Required Qualifications Bachelor's degree and/or equivalent training Four years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs Preferred Qualifications Four years of experience working in higher education Two years of experience with the schedule of classes production Proven track record of building partnerships, trust and developing strong working relationships Experience communicating/interacting with a variety of stakeholders using excellent written and oral communication skills (as evidenced by their application) Compensation Classification: Administrative Analyst Specialist-Exempt II Anticipated Hiring Range: $5,446/month - $6,259/month CSU Salary Range: $5,022/month - $9,083/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: January 17, 2024 through February 4, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Jan 17 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job Summary The Operations Analyst in the Academic Scheduling and Space Management (AS&SM) unit serves as expert in the planning, implementation, and execution of all unit operations in consultation with the Associate Director. They are responsible to assist the Associate Director in the effective planning and execution of unit operations from regular and special session class schedule production through registration and enrollment as well as classroom management and utilization. The OA supports enrollment management by supporting the system management of Ad Astra Monitor-Align-Predict (MAP). They plan and offer regular basic training sessions in consultation with their colleagues and educate key stakeholders about AS&SM operations. The OA helps ensure that the unit provides high-quality communications customer service to all stakeholders. Key Responsibilities Recommend, create, and implement long and short-term plan goals and operational plans, including recommending processes, updating Omni CMS websites and Google Sites, and developing communication strategies and plans Collaborate with the Registrar and Bursar’s offices to set up PeopleSoft settings related to self-support course offerings that adhere to the appropriate policies (dynamic dates, item types, etc.) Identify and implement strategies to assist the division, colleges and departments to effectively understand course enrollment and academic space utilization trends to improve effective operations, student retention and graduation rates, and student success Maintain the schedule balancing tool, Ad Astra Monitor-Align-Predict (MAP), an integral component of SJSU’s enrollment management strategy Develop, sustain, and lead the training sessions, manuals, and documentation for AS&SM, including academic scheduling, space, and any software/technology products managed by the unit Participate and contribute to a variety of campus groups and teams, e.g. Academic Scheduling User Group (ASUG), Academic Strategic Space, Scheduling, and Enrollment Team (ASSSET), and the Ad Astra MAP Core Team Lead the development of academic year calendars in consultation with federal, state, CSU-wide, and campus policies; and present them to the Academic Calendar Working Group, who will support in ensuring their accuracy Serve as a strategic and operational advisor to the Associate Director setting operational structures for AS&SM Liaise with the key stakeholders to understand workflow issues and recommend new strategies to develop and implement processes that will improve workflow integration between the various campus units Knowledge, Skills & Abilities Knowledge of campus data sources and definitions, e.g., ERS, PeopleSoft, Salesforce/Pardot, G-Suite, Qualtrics, Zoom Knowledge of FERPA and other relevant data privacy policies and practices Knowledge of current and best practices in student registration policies and procedure Ability to develop techniques for handling a large variety of detailed data and ability to analyze these data sets Ability to produce well-formatted, easy-to-read data reports and analyses, including tables and graphs, in Excel, Tableau, or other data tools Ability to participate and deliver on data-driven planning and decision-making through collaboration with both internal and external stakeholders Expertise in investigating and analyzing problems with a broad administrative impact and implications Excellent communication, public relation and customer service skills with an emphasis on problem solving and resolution Excellent organizational and planning skills with attention to detail and follow-through Ability to maintain strategic partnerships Ability to communicate with constituents in a professional and respectful manner Required Qualifications Bachelor's degree and/or equivalent training Four years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs Preferred Qualifications Four years of experience working in higher education Two years of experience with the schedule of classes production Proven track record of building partnerships, trust and developing strong working relationships Experience communicating/interacting with a variety of stakeholders using excellent written and oral communication skills (as evidenced by their application) Compensation Classification: Administrative Analyst Specialist-Exempt II Anticipated Hiring Range: $5,446/month - $6,259/month CSU Salary Range: $5,022/month - $9,083/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: January 17, 2024 through February 4, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Jan 17 2024 Pacific Standard Time Applications close: Closing Date/Time:
MOHAVE COUNTY, AZ
Bullhead City, AZ, United States
Job Summary This is one classification in a progressive series of Office Administration positions which focuses on a variety of administrative support and clerical functions including front desk/reception functions as assigned. Incumbents have previous experience in performing specialized office tasks of the assigned department/area and need only a short introduction to the specific procedures, forms, and processes of the assigned position. Assignment to the Bookkeeping/Accounting functions require experience or training in Bookkeeping or Accounting tasks. REPORTS TO A higher level of authority. The incumbent has the responsibility for the completion of assigned tasks accurately and in a timely manner. Work is reviewed through observation and evaluation of work performance and tasks completed by the incumbent. SUPERVISION EXERCISED As assigned may assist in training new clerical employees, temporaries and volunteers. Essential Job Functions Duties may include, but are not limited to, the following: Meets and greets the public. Receives phone calls and responds to questions concerning department procedures or directs query to an individual or department as appropriate. May talk with individuals to gather preliminary information or verify information for various County programs or activities. As requested, review work of other staff for conformance to regulations. Understands and interprets procedures and practices related to various departmental and assigned programs. Assists an office superior by performing routine administrative details including but not limited to: sorting and routing department mail, making copies, scanning documents, filing, alphabetizing documents and date stamping incoming documents, maintaining waiting lists for services, maintain program specific databases and spreadsheets. Contacts vendors to obtain prices and purchases various supplies and materials. Maintains and establishes associated files to include entering information and documents into filing and data systems ensuring completeness and accuracy. Types forms, letters, reports and file cards from draft, or rough copy. Prepares follow-up correspondence or calls to obtain additional information or to respond to inquiries. Prepares standardized reports and statements. Processes payments in the database. Records attendance and documents notes at required meetings. Collects, compiles and submits data for use in statistical reports, internal operating studies or policy formulation. Meets established deadlines and informs concerned parties of deadlines and appointments. Maintains an inventory of materials on-hand and notifies the supervisor when supplies are needed. May order supplies as required. Maintain a high level of confidentiality of information. Present and conduct themselves in a professional manner at all times. Communicate in a courteous and helpful manner as well as clear and concise manner at all times. Resolve complaints within scope of information and authority, and/or refer to chain-of-command as appropriate. As assigned to Assessor: Under oversight by Office Specialist, reviews non-complex recorded documents that relate to property ownership for adherence to standards required in order to update Assessor’s real property database. Initiates written and/or telephone communications with property owners to assist in clarification and/or correction of ownership issues as directed by Office Specialist. Performs data entry within real property database for ownership changes based on valid recorded documents provided by other departments. Under oversight by Office Specialist, reviews non-commercial real property sales transactions, performing initial simple analysis processes to validate sales prices. Assists in administering various programs related to property tax exemptions, valuation freezes, and property tax deferrals, by reviewing applications, gathering supplemental documentation, and performing data entry functions. Under oversight by Office Specialist, reviews and routes workflow documents relating to creation or deletion of new parcels that result from splitting or combining existing parcels and performs data entry in real property database for non-complex parcel creation/deletions. Routes routine documents relating to ownership and improvement changes for centrally valued properties in conjunction to the Arizona Department of Revenue. Assists in reviewing annual centrally valued property data upload received from Arizona Department of Revenue for accuracy. Participates in regular training courses or conferences to ensure knowledge and skills relating to job-specific practices are up to date. As assigned to Arizona @ Work functions: Keeps current files of resources available to area residents and provides information about how to obtain the services. May record each contact made with clients into database for program requirement. May provide clients and staff with notices of workforce and community activities, resources and services and encourages client utilization. As Assigned may: coordinate/facilitate workshops, informational sessions, community events, and assist Arizona @ Work Career Center clients with employment applications and registration into the statewide employment database, job clubs and assessments. As Assigned may assist with Arizona @ Work outreach services and provide assistance at area job fairs and functions. As assigned Bookkeeping/Accounting functions: Posts to and maintains a variety of ledgers. Prepares or assists in preparing special and regular reports. Receives, records and deposits cash receipts. Prepares daily tabulations and reports of cash receipts. Distributes receipts to proper funds following established routines. Prepares checks for deposit. Classifies receipts and disbursements in accordance with established codes, referring questionable allocations to superiors. Maintains billing and posting of charges and credits to accounts. Prepares summary sheets and trial balances. Keeps and controls books for subsidiary and operating funds. As assigned Cashier Functions: Receives money from the public in payment of taxes, fees, service charges, and materials sold. Clears register on to daily remittance sheets. Puts money into register, records daily receipts. Performs a trial balance at end of shift. Runs daily reports. Maintains control on memo debits. Enters memo credits to the Title Companies. Records deeds submitted by title companies. Completes endorsement stamp. Indicates action taken on receipts. Collects proper fees. Makes any refunds. Puts all documents recorded at the counter through the register. Recalculates receipts received from personal property. Rings correct amount in cash register. Gives change. As assigned Clerk Typist: Composes and types letters, routine correspondence, memos, reports, forms, notices, permits, receipts, vouchers, news releases, articles, meeting minutes, bulletins, speeches, invoices, requisitions, purchase orders, claims, expense reports, tabulations, accounting and financial statements, manuals, and various other material from rough drafts, verbal instructions or established procedures. Proofreads documents; copies and collates typed materials. Posts to various moderately complex clerical, fiscal and/or other records according to established policies and procedures. Sorts, tabulates and summarizes various statistical and associated data. Accepts required fees and creates deposits and related reports. Processes transactions including issuing various licenses and permits, accepting required permitting fees, and/or other relative transactions. Checks and verifies calculation of billing statements, invoices and other documents requiring payment. Establishes and maintains filing systems and records retention schedules. Sorts and distributes incoming mail; prepares outgoing mail. Operates common office equipment to include computer keyboards, Fax machines, copiers, laminators and related peripheral equipment in completing work assignments. Scanning of documents. Scheduling of meetings, meeting locations; registrations for conferences and/or training classes; reservations for motels and/or conferences. As assigned to Legal Process: Duties may include, but not limited to the following: Receives documents via email, mail, or delivery and may scan, copy, file and route as required. Collects fees and fines. Maintains archived records and keeps storage area organized. Processes legal documents to include, but not limited to, claims, writs, executions, attachments, warrants, summons, Deeds of Trust, etc. Delivers and Files/records legal documents with Court or other entities. Prepares letters or calls to obtain additional information or advise clients of changes in court appearances or meetings. Enter or update information in Justware legal database/case management system. As assigned to Public Health: Create and maintain a supportive work environment with other departments and community programs, Public Health divisions, and Public Health leadership on accreditation domain while maintaining a culture of quality improvement. Apply basic principles, practices, techniques, teaching, and communication methods related to the age, gender, race/ethnicity, educational level and socioeconomic status of community members. Communicate and act in a culturally competent and professional manner maintaining cooperative relationships with community members, co-workers, and work contacts. As assigned to Victim Services: Recruiting volunteers. Developing training curriculum and conducting training sessions for the volunteers that perform crisis intervention. Assisting victims with Victim Compensation applications. Completion of applications for Orders of Protection and Injunctions Against Harassment. Navigation of the criminal justice system, referrals to community service agencies, and assistance in exercising statutory rights. Writing and reviewing progress of cases after attending court on behalf of the victim. The Volunteer Coordinator/Court Advocate is subject to emergency call-out and stand-by during off-duty hours in order to respond to crisis situations. Provides victims court accompaniment to hearings/trials. Explains the victims' rights under the Arizona Constitutional Victims' Bill of Rights. As assigned to Risk Management: Monitors records for compliance with records retention policy and advises superior when records require destruction. Reviews vendor/contractor certificates of insurance for compliance with County requirements and manages filing and required annual updates of certificates. Monitors volunteer rosters, training, and qualification compliance. As assigned to Central Services: Receives calls from the public regarding questions about the County's operations and transfers to the appropriate Department. Manages high volume of inbound calls in a timely manner. Identifies customers’ needs, clarify information, research various issues, and provide solutions and/or alternatives. Understands County personnel, departments, and responsibilities for proper disposition of calls. Assists the public in person and/or on phone; records complaints, takes messages and routes calls to appropriate personnel. Maintains standards, procedures, and techniques for efficiency of work. Resolves complaints within scope of information and authority, and/or refer to chain-of-command as appropriate. Drives a county vehicle to various department office locations on specific scheduled timed routes. Picks up and delivers United States (U.S.) Mail to the U.S. Post Office and inter-office material throughout the County according to established schedule. Sorts, separates, and arranges all incoming mail for appropriate delivery. Receives, unloads, and stores mail material deliveries from vendors. Operates County equipment (to move heavy objects) such as pallet tack, dolly, forklift, carts, etc. Maintains a clean operating mail delivery vehicle inside and out. Assists with warehousing and store keeping tasks to include acquiring, receiving, identifying, handling, storing, issuing, and delivering a wide variety of materials, parts and supplies utilizing computer software and hardware. Assists with the photographs and display of items for auctions and places on the website. Assists customers with viewing and requesting available surplus. Palletize, stack, and store surplus/ auction items, using forklifts, material handling, equipment, and other specialized equipment. Utilizes material handling equipment such as pallet jacks and hand truck to handle, pick up or deliver materials and supplies. Performs housekeeping tasks to monitor the safety, security, and cleanliness of area. SECONDARY JOB FUNCTIONS Performs special assignments as requested. Performs related work as required. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications High School diploma/ GED (General Education Degree). Two (2) years minimum of progressive office support and clerical training. An equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. Preferred Education, Experience and Training for Bookkeeping/Accounting Assignment 2 yrs cash handling and/or bookkeeping experience OR 2-year Associate Degree in Accounting or Finance or Business with an Accounting emphasis. SPECIAL JOB REQUIREMENT May be required to possess a valid Driver's License at the start of employment and maintain said license while employed in this position. May be required to provide acceptable driving history at no cost to the County. Knowledge, Skills & Abilities Knowledge of: Modern office practices and records management/maintenance procedures. English grammar and spelling. Basic mathematics required to calculate and perform general accounting procedures. Filing and information systems, including EXCEL spreadsheets and Microsoft Word. Mohave County Personnel Policies & Procedures and Department Regulations. Skill in: Effectively operating personal computers, calculators and peripheral hardware and software products to provide guidance on the maintenance and implementation of developmental procedures of department to which assigned. Ability to: Communicate clearly and concisely, both orally and in writing with all people. Use databases and other forms of electronic data storage. Maintain accurate and up-to-date records and documentation. Establish and maintain cooperative working relationships with those contacted in the course of work. Obtain data from the computer during on-line operations, including interpreting technical and departmental information encountered in the performance of responsibilities. Maintain a high standard of confidentiality. Understand brief, written or oral directions and grasp ideas quickly in order to carry out instructions, solve problems with initiative and exercise good judgment. Organize workload to ensure determinations are made on a time basis. Act in a professional manner and professional in communication with others. Comply with Mohave County Personnel Policies & Procedures and Department Regulations. Perform the essential functions of the job with or without a reasonable accommodation.
Mar 26, 2024
Full Time
Job Summary This is one classification in a progressive series of Office Administration positions which focuses on a variety of administrative support and clerical functions including front desk/reception functions as assigned. Incumbents have previous experience in performing specialized office tasks of the assigned department/area and need only a short introduction to the specific procedures, forms, and processes of the assigned position. Assignment to the Bookkeeping/Accounting functions require experience or training in Bookkeeping or Accounting tasks. REPORTS TO A higher level of authority. The incumbent has the responsibility for the completion of assigned tasks accurately and in a timely manner. Work is reviewed through observation and evaluation of work performance and tasks completed by the incumbent. SUPERVISION EXERCISED As assigned may assist in training new clerical employees, temporaries and volunteers. Essential Job Functions Duties may include, but are not limited to, the following: Meets and greets the public. Receives phone calls and responds to questions concerning department procedures or directs query to an individual or department as appropriate. May talk with individuals to gather preliminary information or verify information for various County programs or activities. As requested, review work of other staff for conformance to regulations. Understands and interprets procedures and practices related to various departmental and assigned programs. Assists an office superior by performing routine administrative details including but not limited to: sorting and routing department mail, making copies, scanning documents, filing, alphabetizing documents and date stamping incoming documents, maintaining waiting lists for services, maintain program specific databases and spreadsheets. Contacts vendors to obtain prices and purchases various supplies and materials. Maintains and establishes associated files to include entering information and documents into filing and data systems ensuring completeness and accuracy. Types forms, letters, reports and file cards from draft, or rough copy. Prepares follow-up correspondence or calls to obtain additional information or to respond to inquiries. Prepares standardized reports and statements. Processes payments in the database. Records attendance and documents notes at required meetings. Collects, compiles and submits data for use in statistical reports, internal operating studies or policy formulation. Meets established deadlines and informs concerned parties of deadlines and appointments. Maintains an inventory of materials on-hand and notifies the supervisor when supplies are needed. May order supplies as required. Maintain a high level of confidentiality of information. Present and conduct themselves in a professional manner at all times. Communicate in a courteous and helpful manner as well as clear and concise manner at all times. Resolve complaints within scope of information and authority, and/or refer to chain-of-command as appropriate. As assigned to Assessor: Under oversight by Office Specialist, reviews non-complex recorded documents that relate to property ownership for adherence to standards required in order to update Assessor’s real property database. Initiates written and/or telephone communications with property owners to assist in clarification and/or correction of ownership issues as directed by Office Specialist. Performs data entry within real property database for ownership changes based on valid recorded documents provided by other departments. Under oversight by Office Specialist, reviews non-commercial real property sales transactions, performing initial simple analysis processes to validate sales prices. Assists in administering various programs related to property tax exemptions, valuation freezes, and property tax deferrals, by reviewing applications, gathering supplemental documentation, and performing data entry functions. Under oversight by Office Specialist, reviews and routes workflow documents relating to creation or deletion of new parcels that result from splitting or combining existing parcels and performs data entry in real property database for non-complex parcel creation/deletions. Routes routine documents relating to ownership and improvement changes for centrally valued properties in conjunction to the Arizona Department of Revenue. Assists in reviewing annual centrally valued property data upload received from Arizona Department of Revenue for accuracy. Participates in regular training courses or conferences to ensure knowledge and skills relating to job-specific practices are up to date. As assigned to Arizona @ Work functions: Keeps current files of resources available to area residents and provides information about how to obtain the services. May record each contact made with clients into database for program requirement. May provide clients and staff with notices of workforce and community activities, resources and services and encourages client utilization. As Assigned may: coordinate/facilitate workshops, informational sessions, community events, and assist Arizona @ Work Career Center clients with employment applications and registration into the statewide employment database, job clubs and assessments. As Assigned may assist with Arizona @ Work outreach services and provide assistance at area job fairs and functions. As assigned Bookkeeping/Accounting functions: Posts to and maintains a variety of ledgers. Prepares or assists in preparing special and regular reports. Receives, records and deposits cash receipts. Prepares daily tabulations and reports of cash receipts. Distributes receipts to proper funds following established routines. Prepares checks for deposit. Classifies receipts and disbursements in accordance with established codes, referring questionable allocations to superiors. Maintains billing and posting of charges and credits to accounts. Prepares summary sheets and trial balances. Keeps and controls books for subsidiary and operating funds. As assigned Cashier Functions: Receives money from the public in payment of taxes, fees, service charges, and materials sold. Clears register on to daily remittance sheets. Puts money into register, records daily receipts. Performs a trial balance at end of shift. Runs daily reports. Maintains control on memo debits. Enters memo credits to the Title Companies. Records deeds submitted by title companies. Completes endorsement stamp. Indicates action taken on receipts. Collects proper fees. Makes any refunds. Puts all documents recorded at the counter through the register. Recalculates receipts received from personal property. Rings correct amount in cash register. Gives change. As assigned Clerk Typist: Composes and types letters, routine correspondence, memos, reports, forms, notices, permits, receipts, vouchers, news releases, articles, meeting minutes, bulletins, speeches, invoices, requisitions, purchase orders, claims, expense reports, tabulations, accounting and financial statements, manuals, and various other material from rough drafts, verbal instructions or established procedures. Proofreads documents; copies and collates typed materials. Posts to various moderately complex clerical, fiscal and/or other records according to established policies and procedures. Sorts, tabulates and summarizes various statistical and associated data. Accepts required fees and creates deposits and related reports. Processes transactions including issuing various licenses and permits, accepting required permitting fees, and/or other relative transactions. Checks and verifies calculation of billing statements, invoices and other documents requiring payment. Establishes and maintains filing systems and records retention schedules. Sorts and distributes incoming mail; prepares outgoing mail. Operates common office equipment to include computer keyboards, Fax machines, copiers, laminators and related peripheral equipment in completing work assignments. Scanning of documents. Scheduling of meetings, meeting locations; registrations for conferences and/or training classes; reservations for motels and/or conferences. As assigned to Legal Process: Duties may include, but not limited to the following: Receives documents via email, mail, or delivery and may scan, copy, file and route as required. Collects fees and fines. Maintains archived records and keeps storage area organized. Processes legal documents to include, but not limited to, claims, writs, executions, attachments, warrants, summons, Deeds of Trust, etc. Delivers and Files/records legal documents with Court or other entities. Prepares letters or calls to obtain additional information or advise clients of changes in court appearances or meetings. Enter or update information in Justware legal database/case management system. As assigned to Public Health: Create and maintain a supportive work environment with other departments and community programs, Public Health divisions, and Public Health leadership on accreditation domain while maintaining a culture of quality improvement. Apply basic principles, practices, techniques, teaching, and communication methods related to the age, gender, race/ethnicity, educational level and socioeconomic status of community members. Communicate and act in a culturally competent and professional manner maintaining cooperative relationships with community members, co-workers, and work contacts. As assigned to Victim Services: Recruiting volunteers. Developing training curriculum and conducting training sessions for the volunteers that perform crisis intervention. Assisting victims with Victim Compensation applications. Completion of applications for Orders of Protection and Injunctions Against Harassment. Navigation of the criminal justice system, referrals to community service agencies, and assistance in exercising statutory rights. Writing and reviewing progress of cases after attending court on behalf of the victim. The Volunteer Coordinator/Court Advocate is subject to emergency call-out and stand-by during off-duty hours in order to respond to crisis situations. Provides victims court accompaniment to hearings/trials. Explains the victims' rights under the Arizona Constitutional Victims' Bill of Rights. As assigned to Risk Management: Monitors records for compliance with records retention policy and advises superior when records require destruction. Reviews vendor/contractor certificates of insurance for compliance with County requirements and manages filing and required annual updates of certificates. Monitors volunteer rosters, training, and qualification compliance. As assigned to Central Services: Receives calls from the public regarding questions about the County's operations and transfers to the appropriate Department. Manages high volume of inbound calls in a timely manner. Identifies customers’ needs, clarify information, research various issues, and provide solutions and/or alternatives. Understands County personnel, departments, and responsibilities for proper disposition of calls. Assists the public in person and/or on phone; records complaints, takes messages and routes calls to appropriate personnel. Maintains standards, procedures, and techniques for efficiency of work. Resolves complaints within scope of information and authority, and/or refer to chain-of-command as appropriate. Drives a county vehicle to various department office locations on specific scheduled timed routes. Picks up and delivers United States (U.S.) Mail to the U.S. Post Office and inter-office material throughout the County according to established schedule. Sorts, separates, and arranges all incoming mail for appropriate delivery. Receives, unloads, and stores mail material deliveries from vendors. Operates County equipment (to move heavy objects) such as pallet tack, dolly, forklift, carts, etc. Maintains a clean operating mail delivery vehicle inside and out. Assists with warehousing and store keeping tasks to include acquiring, receiving, identifying, handling, storing, issuing, and delivering a wide variety of materials, parts and supplies utilizing computer software and hardware. Assists with the photographs and display of items for auctions and places on the website. Assists customers with viewing and requesting available surplus. Palletize, stack, and store surplus/ auction items, using forklifts, material handling, equipment, and other specialized equipment. Utilizes material handling equipment such as pallet jacks and hand truck to handle, pick up or deliver materials and supplies. Performs housekeeping tasks to monitor the safety, security, and cleanliness of area. SECONDARY JOB FUNCTIONS Performs special assignments as requested. Performs related work as required. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications High School diploma/ GED (General Education Degree). Two (2) years minimum of progressive office support and clerical training. An equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. Preferred Education, Experience and Training for Bookkeeping/Accounting Assignment 2 yrs cash handling and/or bookkeeping experience OR 2-year Associate Degree in Accounting or Finance or Business with an Accounting emphasis. SPECIAL JOB REQUIREMENT May be required to possess a valid Driver's License at the start of employment and maintain said license while employed in this position. May be required to provide acceptable driving history at no cost to the County. Knowledge, Skills & Abilities Knowledge of: Modern office practices and records management/maintenance procedures. English grammar and spelling. Basic mathematics required to calculate and perform general accounting procedures. Filing and information systems, including EXCEL spreadsheets and Microsoft Word. Mohave County Personnel Policies & Procedures and Department Regulations. Skill in: Effectively operating personal computers, calculators and peripheral hardware and software products to provide guidance on the maintenance and implementation of developmental procedures of department to which assigned. Ability to: Communicate clearly and concisely, both orally and in writing with all people. Use databases and other forms of electronic data storage. Maintain accurate and up-to-date records and documentation. Establish and maintain cooperative working relationships with those contacted in the course of work. Obtain data from the computer during on-line operations, including interpreting technical and departmental information encountered in the performance of responsibilities. Maintain a high standard of confidentiality. Understand brief, written or oral directions and grasp ideas quickly in order to carry out instructions, solve problems with initiative and exercise good judgment. Organize workload to ensure determinations are made on a time basis. Act in a professional manner and professional in communication with others. Comply with Mohave County Personnel Policies & Procedures and Department Regulations. Perform the essential functions of the job with or without a reasonable accommodation.
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Reporting to the Director of Business Development and External Relations and receiving work lead direction from the Associate Director of International Recruitment and Partnerships, the International Recruitment Advisor provides admission information, academic support and advising to prospective international applicants on a day-to-day basis. Supports the Associate Director to monitor application processing, track the status of applications and correspond with applicants. The International Recruitment Advisor communicates with international applicants regarding admission eligibility issues, provides pre- admission counseling, advises regarding application procedures, and performs follow-up services with students on a regular basis in- person, on the telephone, and electronically. The incumbent collaborates and liaises with external and internal stakeholders, and works with undergraduate/graduate admissions, communications team, housing, ISSS, and International Gateways offices to advocate on issues impacting international applicants. In addition, the incumbent collaborates with the International Recruitment Specialist on important tasks including but not limited to: managing data entry and reporting, monitoring application status, corresponding with applicants, and conducting outreach to prospective international applicants both locally and out-of-state on an as-needed basis. The International Recruitment Advisor reviews and updates information of prospective students/applicants in CRM database and perform related duties as assigned. Key Responsibilities Counsel international students, in-person and virtually, on all aspects of admissions requirements for degree and non-degree programs and guide them through the application process, from initial interest through application being processed/reviewed/evaluated by the SJSU Admission offices Develop and maintain expertise and understanding of advising techniques, student support strategies, SJSU's curriculum, academic policies, SJSU’s admission and degree requirements, and policies to ensure accurate and proactive advising for students. Outreach to prospective international students by attending recruiting fairs, informational sessions, and events, both locally and out-of-state Advise, coordinate, and encourage potential applicants to apply for SJSU admissions Respond to email and phone inquiries relating to general university admissions process. Develop a network of allies and partnerships, and comprehensive and broad outreach and marketing campaigns and initiatives to promote SJSU as the U.S. institution of choice. Develop, maintain, and update curricular maps for all SJSU academic programs (majors and minors), departmental databases, websites, collateral, partner worksheets, and advising tools Lead, liaise with and counsel relevant campus offices and staff members to provide expertise, guidance, advice and support to ensure smooth streamlined functionality of international admissions processes Work with supervisor, colleagues, and student assistants to explore effective strategies in social media campaigns Advise admitted students, in-person and virtually, regarding university policies related to testing, registration, orientation, housing, and other student services Collaborate with campus departments, including admission offices and International Gateways, to ensure applications are processed in a timely manner and admission issues are resolved efficiently Meet with degree-bound students and provide information to prepare them for academic success Develop and maintain expertise and understanding of SJSU's curriculum, and degree requirements to ensure accurate and proactive advising for students In collaboration with the Associate Director, coordinate campus visits/virtual meeting for representatives from affiliated organizations, partners, and visitors Coordinate and participate with IRP office’s day-to-day and long-range operations and CPGE activities and events In direct coordination with the Associate Director, assess, review, identify, and develop new institutional partnerships, and program models that align with the IRP strategic plan to expand and diversify the student population at SJSU Design, develop, and update content for recruitment collateral, and other informational literature in various platforms Collect, compile, and analyze data to provide the Director/Associate Director with regular detailed reports on international recruitment activities, departmental initiatives, administrative processes and procedures, and program assessment of outcomes and efficacy with proposed improvements Liaise and communicate effectively in a timely manner with overseas counterparts at partner institutions/vendors/providers regarding program deliverables, outcomes, balances, and processes Knowledge, Skills & Abilities Knowledge of university admission procedure Knowledge of international application process and requirements Knowledge of international recruitment trend and practice Knowledge and understanding of regulations pertaining to F-1 visa students Knowledge of or ability to acquire database skills such as database management and spreadsheet applications Basic knowledge of PeopleSoft Query and SQL Knowledge and experience using various social media platforms, and familiarity with communication applications such as Outlook, Skype, Facebook and/or blogs Excellent verbal and written communication skills Working knowledge of data management and CRM software such as Salesforce, and PeopleSoft Working knowledge of Salesforce, Adobe Suite, and website applications Proficiency with MS Windows and/or Mac platforms; MS Office Suite, word processing, internet applications Ability to reason logically, interpret regulations and make appropriate recommendations Ability to identify and problem-solve issues affecting students to achieve academic success Ability to communicate with constituents in a professional and respectful manner Required Qualifications Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field Three years of professional experience in one of the student services program areas or in a related field. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Preferred Qualifications A Master’s Degree in a related field Two or more years of professional experience in international recruitment, international admissions, or international programs at a higher education setting Experience advising students on university admissions Experience working with international student population Experience working with F-1 regulations Experience in Customer Relation Management (CRM) database Experience and understanding in credential evaluation Excellent written communication skills Experience working with Salesforce, Microsoft Office Suite, Adobe Suite, and website applications Compensation Classification: Student Services Professional III Anticipated Hiring Range: $5,042/month - $5,665/month CSU Salary Range: $5,025/month - $7,159/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: December 12, 2023 through January 4, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Dec 12 2023 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job Summary Reporting to the Director of Business Development and External Relations and receiving work lead direction from the Associate Director of International Recruitment and Partnerships, the International Recruitment Advisor provides admission information, academic support and advising to prospective international applicants on a day-to-day basis. Supports the Associate Director to monitor application processing, track the status of applications and correspond with applicants. The International Recruitment Advisor communicates with international applicants regarding admission eligibility issues, provides pre- admission counseling, advises regarding application procedures, and performs follow-up services with students on a regular basis in- person, on the telephone, and electronically. The incumbent collaborates and liaises with external and internal stakeholders, and works with undergraduate/graduate admissions, communications team, housing, ISSS, and International Gateways offices to advocate on issues impacting international applicants. In addition, the incumbent collaborates with the International Recruitment Specialist on important tasks including but not limited to: managing data entry and reporting, monitoring application status, corresponding with applicants, and conducting outreach to prospective international applicants both locally and out-of-state on an as-needed basis. The International Recruitment Advisor reviews and updates information of prospective students/applicants in CRM database and perform related duties as assigned. Key Responsibilities Counsel international students, in-person and virtually, on all aspects of admissions requirements for degree and non-degree programs and guide them through the application process, from initial interest through application being processed/reviewed/evaluated by the SJSU Admission offices Develop and maintain expertise and understanding of advising techniques, student support strategies, SJSU's curriculum, academic policies, SJSU’s admission and degree requirements, and policies to ensure accurate and proactive advising for students. Outreach to prospective international students by attending recruiting fairs, informational sessions, and events, both locally and out-of-state Advise, coordinate, and encourage potential applicants to apply for SJSU admissions Respond to email and phone inquiries relating to general university admissions process. Develop a network of allies and partnerships, and comprehensive and broad outreach and marketing campaigns and initiatives to promote SJSU as the U.S. institution of choice. Develop, maintain, and update curricular maps for all SJSU academic programs (majors and minors), departmental databases, websites, collateral, partner worksheets, and advising tools Lead, liaise with and counsel relevant campus offices and staff members to provide expertise, guidance, advice and support to ensure smooth streamlined functionality of international admissions processes Work with supervisor, colleagues, and student assistants to explore effective strategies in social media campaigns Advise admitted students, in-person and virtually, regarding university policies related to testing, registration, orientation, housing, and other student services Collaborate with campus departments, including admission offices and International Gateways, to ensure applications are processed in a timely manner and admission issues are resolved efficiently Meet with degree-bound students and provide information to prepare them for academic success Develop and maintain expertise and understanding of SJSU's curriculum, and degree requirements to ensure accurate and proactive advising for students In collaboration with the Associate Director, coordinate campus visits/virtual meeting for representatives from affiliated organizations, partners, and visitors Coordinate and participate with IRP office’s day-to-day and long-range operations and CPGE activities and events In direct coordination with the Associate Director, assess, review, identify, and develop new institutional partnerships, and program models that align with the IRP strategic plan to expand and diversify the student population at SJSU Design, develop, and update content for recruitment collateral, and other informational literature in various platforms Collect, compile, and analyze data to provide the Director/Associate Director with regular detailed reports on international recruitment activities, departmental initiatives, administrative processes and procedures, and program assessment of outcomes and efficacy with proposed improvements Liaise and communicate effectively in a timely manner with overseas counterparts at partner institutions/vendors/providers regarding program deliverables, outcomes, balances, and processes Knowledge, Skills & Abilities Knowledge of university admission procedure Knowledge of international application process and requirements Knowledge of international recruitment trend and practice Knowledge and understanding of regulations pertaining to F-1 visa students Knowledge of or ability to acquire database skills such as database management and spreadsheet applications Basic knowledge of PeopleSoft Query and SQL Knowledge and experience using various social media platforms, and familiarity with communication applications such as Outlook, Skype, Facebook and/or blogs Excellent verbal and written communication skills Working knowledge of data management and CRM software such as Salesforce, and PeopleSoft Working knowledge of Salesforce, Adobe Suite, and website applications Proficiency with MS Windows and/or Mac platforms; MS Office Suite, word processing, internet applications Ability to reason logically, interpret regulations and make appropriate recommendations Ability to identify and problem-solve issues affecting students to achieve academic success Ability to communicate with constituents in a professional and respectful manner Required Qualifications Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field Three years of professional experience in one of the student services program areas or in a related field. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Preferred Qualifications A Master’s Degree in a related field Two or more years of professional experience in international recruitment, international admissions, or international programs at a higher education setting Experience advising students on university admissions Experience working with international student population Experience working with F-1 regulations Experience in Customer Relation Management (CRM) database Experience and understanding in credential evaluation Excellent written communication skills Experience working with Salesforce, Microsoft Office Suite, Adobe Suite, and website applications Compensation Classification: Student Services Professional III Anticipated Hiring Range: $5,042/month - $5,665/month CSU Salary Range: $5,025/month - $7,159/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: December 12, 2023 through January 4, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Dec 12 2023 Pacific Standard Time Applications close: Closing Date/Time:
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Reporting to the Associate Vice Provost of Professional and Continuing Education (AVP-PACE) and receiving work lead direction from the Associate Director of PACE Operations, the Program Coordinator will work independently under general supervision on a wide range of programmatic, operational, and administrative projects. The incumbent, working in a team as well as independently, will provide support in developing, researching, and analyzing program data to track program/course viability and sustainability. S/he serves as a liaison and a resource to actively engage with students and instructors while providing accurate and timely information on policies and operating procedures. The incumbent works collaboratively with the various units within Professional and Global Engagement and external stakeholders in areas of student relations; development and coordination for outreach and communications; curriculum development support, instructional planning, and scheduling support; faculty recruitment and evaluation support; data analysis and process improvement. Key Responsibilities Utilize appropriate systems and databases to maintain and nurture program leads, assist with yield management Compile, organize and disseminate reports and queries to stakeholders Act as a resource for external and internal stakeholders on Professional and Global Engagement, programs, resources, policies, procedures Provide current and prospective students accurate and current information on university/Professional and Global Engagement programs, policies and procedures; explain program objectives, schedules Research, troubleshoot and resolve operational issues for student or instructor on programs and courses Represent and/or assist the Professional and Global Engagement at events to promote student recruitment and student support initiatives Provide support in the development and maintenance of programs and courses, including, but not limited to, preparation of budgets, coordinating logistical facility needs Prepare appropriate forms, reports and documents to track progress and program effectiveness Analyze program data and make recommendations on process improvements Evaluate program structures and make recommendations to streamline processes and procedures Maintain an awareness of federal and state legislation and policies that impact program delivery and operations Provide program coordination for programs and courses for the Professional and Global Engagement Coordinate all logistics for non-credit courses--e.g., course proposals, registrations, payments, grades, transcripts Knowledge, Skills & Abilities Excellent customer service skills Ability and familiarity in rapidly adapting and effectively utilizing new technology, practices, policies and methods Working knowledge of application databases (PeopleSoft, Salesforce, etc.). Proficiency in Microsoft Office Suite Ability to analyze records, program information and communications Ability to research problems, identify errors and make corrections Excellent organizational skills and priority-based decision-making Ability to research and acquire skills in other appropriate applications to create necessary forms Communicate effectively both orally and in writing Ability to analyze, disseminate and communicate information to contribute to effective assessment of programs Ability to research practices, identify inefficiencies and/or opportunities Excellent organizational skills to queue tasks appropriately Attention to detail and accuracy Ability to communicate with constituents in a professional and respectful manner Required Qualifications A Bachelor's Degree and/or equivalent training Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs Preferred Qualifications Master’s Degree in business or related field Minimum of one-year higher education experience in one or more of the following: academic planning, program support, student recruitment or support services Experience with SIS, particularly PeopleSoft Experience with CRM, particularly Salesforce Demonstrated attention to detail (as evidenced by application materials) Compensation Classification: Administrative Analyst/Specialist; Non-Exempt Anticipated Hiring Range: $4,905/month - $5,350/month CSU Salary Range: $3,518/month - $6,791/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: December 19, 2023 through January 11, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Dec 19 2023 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job Summary Reporting to the Associate Vice Provost of Professional and Continuing Education (AVP-PACE) and receiving work lead direction from the Associate Director of PACE Operations, the Program Coordinator will work independently under general supervision on a wide range of programmatic, operational, and administrative projects. The incumbent, working in a team as well as independently, will provide support in developing, researching, and analyzing program data to track program/course viability and sustainability. S/he serves as a liaison and a resource to actively engage with students and instructors while providing accurate and timely information on policies and operating procedures. The incumbent works collaboratively with the various units within Professional and Global Engagement and external stakeholders in areas of student relations; development and coordination for outreach and communications; curriculum development support, instructional planning, and scheduling support; faculty recruitment and evaluation support; data analysis and process improvement. Key Responsibilities Utilize appropriate systems and databases to maintain and nurture program leads, assist with yield management Compile, organize and disseminate reports and queries to stakeholders Act as a resource for external and internal stakeholders on Professional and Global Engagement, programs, resources, policies, procedures Provide current and prospective students accurate and current information on university/Professional and Global Engagement programs, policies and procedures; explain program objectives, schedules Research, troubleshoot and resolve operational issues for student or instructor on programs and courses Represent and/or assist the Professional and Global Engagement at events to promote student recruitment and student support initiatives Provide support in the development and maintenance of programs and courses, including, but not limited to, preparation of budgets, coordinating logistical facility needs Prepare appropriate forms, reports and documents to track progress and program effectiveness Analyze program data and make recommendations on process improvements Evaluate program structures and make recommendations to streamline processes and procedures Maintain an awareness of federal and state legislation and policies that impact program delivery and operations Provide program coordination for programs and courses for the Professional and Global Engagement Coordinate all logistics for non-credit courses--e.g., course proposals, registrations, payments, grades, transcripts Knowledge, Skills & Abilities Excellent customer service skills Ability and familiarity in rapidly adapting and effectively utilizing new technology, practices, policies and methods Working knowledge of application databases (PeopleSoft, Salesforce, etc.). Proficiency in Microsoft Office Suite Ability to analyze records, program information and communications Ability to research problems, identify errors and make corrections Excellent organizational skills and priority-based decision-making Ability to research and acquire skills in other appropriate applications to create necessary forms Communicate effectively both orally and in writing Ability to analyze, disseminate and communicate information to contribute to effective assessment of programs Ability to research practices, identify inefficiencies and/or opportunities Excellent organizational skills to queue tasks appropriately Attention to detail and accuracy Ability to communicate with constituents in a professional and respectful manner Required Qualifications A Bachelor's Degree and/or equivalent training Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs Preferred Qualifications Master’s Degree in business or related field Minimum of one-year higher education experience in one or more of the following: academic planning, program support, student recruitment or support services Experience with SIS, particularly PeopleSoft Experience with CRM, particularly Salesforce Demonstrated attention to detail (as evidenced by application materials) Compensation Classification: Administrative Analyst/Specialist; Non-Exempt Anticipated Hiring Range: $4,905/month - $5,350/month CSU Salary Range: $3,518/month - $6,791/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: December 19, 2023 through January 11, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Dec 19 2023 Pacific Standard Time Applications close: Closing Date/Time:
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary The Enrollment Management Department at San Jose State University supports the academic mission of the University and collaboratively works with the campus and external community to enhance student success. The Enrollment Management Enrollment and Communication Analyst functions independently under the supervision of the Director of Enrollment Management Technical Implementation and Communication (EMTIC) with additional work lead direction from the Associate Director of Enrollment Management Technical Implementation and Communication. The Enrollment and Communication Analyst is responsible for supporting EMTIC and Enrollment Management initiatives including: functional support and training for technical solutions like SJSU’s Intent to Enroll System, Slate, FileMaker, PeopleSoft Campus Solutions, SJSU’s Chat Solution, and other software implemented to support enrollment goals for the University. The incumbent will facilitate communication amongst internal and external departments and divisions, manage and/or troubleshoot student cases, and support enrollment planning and associated enrollment initiatives. In addition, this position will analyze student data to facilitate communication initiatives and planning activities within EMTIC and across Enrollment Management. Other responsibilities of the Enrollment and Communication analyst are to support on-going and new technical initiatives including identification of functionality needs for students and staff, and to collaborate with the Technical Implementation Team, Enterprise Systems and Campus IT to define requirements and test resulting functionality. Key Responsibilities Serve as a contributing member of our interdivisional committee responsible for facilitating admitted students’ progression through the intent to enroll, orientation, testing and enrollment process Analyze student data to identify and provide lists of student cohorts to facilitate the administration of a strategic communication plan Act as a contributing member of a team responsible for administering a strategic communication plan through a variety of media including MySJSU (PeopleSoft), Slate, Marketo, OnBase, Cal State Apply, Chatbot, and social media tools Serve as the functional subject matter expert for Enrollment Management developed and support technical solutions Assist the leadership team in Enrollment Management Technical Implementation and Communication (EMTIC) with testing and training related to Enrollment Management technical initiatives Explore and identify functionality of current and proposed enrollment management and communication tools to identify functionality that will enhance efficiency for the team Coordinate requirement gathering for EMTIC with respect to new and existing Enrollment Management student information and data management tools as well as communication tools Work with colleagues in IT to communicate and implement enhancement requests including testing and training of delivered solution Develop, write and edit training modules and business guides for business users Deliver training to business users in multiple formats including but not limited to: small group presentation, individual, open labs and on-line Knowledge, Skills & Abilities Must be able to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President, communicating effectively and professionally Must possess excellent oral and written communication skills Must have knowledge of methods, procedures, practices and activities of the program area Ability to maintain confidentiality and appropriately handle sensitive communications with students, parents, employees and external agencies Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible. Knowledge of English grammar, business writing, punctuation and spelling Ability to compose and appropriately format correspondence and reports Ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data Ability to advise students individually and in groups on routine matters where required Knowledge of technology and software applications such as: word processing, spreadsheet, database management, document storage, and communication tools Ability to advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions Ability to recognize patterns in student inquiries and communicate those patterns to management Ability to effectively balance competing demands to serve students within established service standards for Enrollment Management and to alert management if the service standard cannot reasonably be met Ability to identify and resolve student concerns with Enrollment processes and procedures Working knowledge of document types such as transcripts, forms, and test scores Ability to quickly learn and adapt to new policies and procedures, and then consistently and accurately communicate those changes out to students, families and campus constituents using a variety of media Required Qualifications A bachelor's degree and/or equivalent training Four (4) years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs Preferred Qualifications Two (2) plus years working in a student services position Experience working with students providing education advising and counseling services Knowledge of applicable University policies, procedures and worked in educational environment in either Admissions or Records or ability to learn Ability to analyze and interpret documents and requirements and be able to disseminate information to other staff. Excellent written and oral communication skills Knowledge of PeopleSoft or ability to learn or be trained in a broad range of technology systems Compensation Classification: Administrative Analyst/Specialist - Exempt II Anticipated Hiring Range: $6,339/month - $6,653/month CSU Salary Range: $5,273/month - $9,537/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: March 15, 2024 through March 31, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Mar 15 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 16, 2024
Job Summary The Enrollment Management Department at San Jose State University supports the academic mission of the University and collaboratively works with the campus and external community to enhance student success. The Enrollment Management Enrollment and Communication Analyst functions independently under the supervision of the Director of Enrollment Management Technical Implementation and Communication (EMTIC) with additional work lead direction from the Associate Director of Enrollment Management Technical Implementation and Communication. The Enrollment and Communication Analyst is responsible for supporting EMTIC and Enrollment Management initiatives including: functional support and training for technical solutions like SJSU’s Intent to Enroll System, Slate, FileMaker, PeopleSoft Campus Solutions, SJSU’s Chat Solution, and other software implemented to support enrollment goals for the University. The incumbent will facilitate communication amongst internal and external departments and divisions, manage and/or troubleshoot student cases, and support enrollment planning and associated enrollment initiatives. In addition, this position will analyze student data to facilitate communication initiatives and planning activities within EMTIC and across Enrollment Management. Other responsibilities of the Enrollment and Communication analyst are to support on-going and new technical initiatives including identification of functionality needs for students and staff, and to collaborate with the Technical Implementation Team, Enterprise Systems and Campus IT to define requirements and test resulting functionality. Key Responsibilities Serve as a contributing member of our interdivisional committee responsible for facilitating admitted students’ progression through the intent to enroll, orientation, testing and enrollment process Analyze student data to identify and provide lists of student cohorts to facilitate the administration of a strategic communication plan Act as a contributing member of a team responsible for administering a strategic communication plan through a variety of media including MySJSU (PeopleSoft), Slate, Marketo, OnBase, Cal State Apply, Chatbot, and social media tools Serve as the functional subject matter expert for Enrollment Management developed and support technical solutions Assist the leadership team in Enrollment Management Technical Implementation and Communication (EMTIC) with testing and training related to Enrollment Management technical initiatives Explore and identify functionality of current and proposed enrollment management and communication tools to identify functionality that will enhance efficiency for the team Coordinate requirement gathering for EMTIC with respect to new and existing Enrollment Management student information and data management tools as well as communication tools Work with colleagues in IT to communicate and implement enhancement requests including testing and training of delivered solution Develop, write and edit training modules and business guides for business users Deliver training to business users in multiple formats including but not limited to: small group presentation, individual, open labs and on-line Knowledge, Skills & Abilities Must be able to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President, communicating effectively and professionally Must possess excellent oral and written communication skills Must have knowledge of methods, procedures, practices and activities of the program area Ability to maintain confidentiality and appropriately handle sensitive communications with students, parents, employees and external agencies Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible. Knowledge of English grammar, business writing, punctuation and spelling Ability to compose and appropriately format correspondence and reports Ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data Ability to advise students individually and in groups on routine matters where required Knowledge of technology and software applications such as: word processing, spreadsheet, database management, document storage, and communication tools Ability to advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions Ability to recognize patterns in student inquiries and communicate those patterns to management Ability to effectively balance competing demands to serve students within established service standards for Enrollment Management and to alert management if the service standard cannot reasonably be met Ability to identify and resolve student concerns with Enrollment processes and procedures Working knowledge of document types such as transcripts, forms, and test scores Ability to quickly learn and adapt to new policies and procedures, and then consistently and accurately communicate those changes out to students, families and campus constituents using a variety of media Required Qualifications A bachelor's degree and/or equivalent training Four (4) years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs Preferred Qualifications Two (2) plus years working in a student services position Experience working with students providing education advising and counseling services Knowledge of applicable University policies, procedures and worked in educational environment in either Admissions or Records or ability to learn Ability to analyze and interpret documents and requirements and be able to disseminate information to other staff. Excellent written and oral communication skills Knowledge of PeopleSoft or ability to learn or be trained in a broad range of technology systems Compensation Classification: Administrative Analyst/Specialist - Exempt II Anticipated Hiring Range: $6,339/month - $6,653/month CSU Salary Range: $5,273/month - $9,537/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: March 15, 2024 through March 31, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Mar 15 2024 Pacific Daylight Time Applications close: Closing Date/Time: