HOUSTON AIRPORT SYSTEM
Houston, Texas, United States
POSITION OVERVIEW Applications will be accepted from: ALL PERSONS INTERESTED Division/ Section : Terminal Management / Hobby Airport /Customer Service Workdays & Hours: Shift work, including rotation, weekends, and holidays (subject to change). DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS The mission of the Customer Service Team is to firmly establish the airport as a 5-Star organization by engaging talented airport professionals who embrace the core values of the Houston Airport System. Ensures a friendly, safe, and efficient operating environment by maintaining strict compliance with federal, state and local government regulations while providing the highest levels of customer service for all passengers, visitors, tenants and employees through training, expertise and personal dedication. The purpose of the Customer Service section is to provide assistance to all customers processing through the Terminal process and manages all common use facilities with our primary focus of maintaining compliance with federal, state and local rules and regulations pertaining to the airport. PURPOSE OF THE POSITION The purpose of the Airport Services Representative I position is to serve a wide scope of internal and external customers including, but not limited to the traveling public, airlines, commercial transportation providers, regulatory agencies, tenants, contractors, City departments and HAS cost centers. This role will demonstrate leadership, organization and communication while assisting and monitoring large banks of passengers through the airport. "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required." The Airport Services Representative I duties will include but are not limited to: Facilitates International passenger's departures and arrivals through the Federal Inspection Services (FIS) in collaboration with Customs Border Protection (CBP) leadership and Stakeholders to exceed the department passenger processing goals. Uses multilingual skills, greets and assists international and domestic visitors and dignitaries such as presidents of foreign countries, consul representatives, international officials, and local, state and federal government representatives. Promotes collaboration and values passenger, business partner and team member input to improve the overall international passenger processing experience and make the passengers happy. Responsible for all aspects of the customer experience including information booth coverage and lost and found to seek solutions and corrective actions to ensure the airport is five-star quality. Inspect and report facility irregularities to ensure opening day fresh. Promotes a safe, secure and healthy environment for internal and external customers through the Safety Management System (SMS) program. Comply with departmental policies, procedures and enforces regulatory compliance relative to operational activities. Supports the International Services Departmental fiscal year budget goals. Support special events, facilitation of dignitaries and VIP WORKING CONDITIONS The position routinely requires lifting of moderately heavy items, such as barricades, construction cones or equipment (up to 50 pounds) and/or very long periods of walking on rough surfaces on a routine basis. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as paints and cleaning solutions. Requires the ability to make coordinated eye/hand movements within fairly fine tolerance and/or calibration demands; or the ability to make closely coordinated eye/ hand movements on a patterned response space within moderate tolerance demands. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires a high school diploma or a GED. EXPERIENCE REQUIREMENTS One year of experience in a customer service or hospitality environment is required. An Associate's or Bachelor's degree in Hospitality Management, Aviation Management, Business or a closely related field may be substituted for the education and experience requirements. LICENSE REQUIREMENTS Requires a valid Class C Texas driver's license and compliance with the City of Houston's policy on driving (AP 2-2). PREFERENCES ****Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**** Preference will be given to applicants with the ability to read, write, speak, and translate English and foreign language to answer customer inquiries and review documents. Operational experience in an airport environment, strong communication and analytical skills, and a passion for customer service. Ability to look at deficiencies within the operation and come up with creative solutions to challenges. An in depth understanding of airports and passengers' needs. Ability to communicate effectively and establish and maintain cooperative relationships with airport partners, peers, City and HAS officials and general public. GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. Pay Grade 13 SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1842). If you need special services or accommodations, call (281-233-1842). (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https:// www.youtube.com/watch?v=EDWLV_sJFoM. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. Closing Date/Time: 3/31/2024 11:59 PM Central
Mar 19, 2024
Full Time
POSITION OVERVIEW Applications will be accepted from: ALL PERSONS INTERESTED Division/ Section : Terminal Management / Hobby Airport /Customer Service Workdays & Hours: Shift work, including rotation, weekends, and holidays (subject to change). DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS The mission of the Customer Service Team is to firmly establish the airport as a 5-Star organization by engaging talented airport professionals who embrace the core values of the Houston Airport System. Ensures a friendly, safe, and efficient operating environment by maintaining strict compliance with federal, state and local government regulations while providing the highest levels of customer service for all passengers, visitors, tenants and employees through training, expertise and personal dedication. The purpose of the Customer Service section is to provide assistance to all customers processing through the Terminal process and manages all common use facilities with our primary focus of maintaining compliance with federal, state and local rules and regulations pertaining to the airport. PURPOSE OF THE POSITION The purpose of the Airport Services Representative I position is to serve a wide scope of internal and external customers including, but not limited to the traveling public, airlines, commercial transportation providers, regulatory agencies, tenants, contractors, City departments and HAS cost centers. This role will demonstrate leadership, organization and communication while assisting and monitoring large banks of passengers through the airport. "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required." The Airport Services Representative I duties will include but are not limited to: Facilitates International passenger's departures and arrivals through the Federal Inspection Services (FIS) in collaboration with Customs Border Protection (CBP) leadership and Stakeholders to exceed the department passenger processing goals. Uses multilingual skills, greets and assists international and domestic visitors and dignitaries such as presidents of foreign countries, consul representatives, international officials, and local, state and federal government representatives. Promotes collaboration and values passenger, business partner and team member input to improve the overall international passenger processing experience and make the passengers happy. Responsible for all aspects of the customer experience including information booth coverage and lost and found to seek solutions and corrective actions to ensure the airport is five-star quality. Inspect and report facility irregularities to ensure opening day fresh. Promotes a safe, secure and healthy environment for internal and external customers through the Safety Management System (SMS) program. Comply with departmental policies, procedures and enforces regulatory compliance relative to operational activities. Supports the International Services Departmental fiscal year budget goals. Support special events, facilitation of dignitaries and VIP WORKING CONDITIONS The position routinely requires lifting of moderately heavy items, such as barricades, construction cones or equipment (up to 50 pounds) and/or very long periods of walking on rough surfaces on a routine basis. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as paints and cleaning solutions. Requires the ability to make coordinated eye/hand movements within fairly fine tolerance and/or calibration demands; or the ability to make closely coordinated eye/ hand movements on a patterned response space within moderate tolerance demands. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires a high school diploma or a GED. EXPERIENCE REQUIREMENTS One year of experience in a customer service or hospitality environment is required. An Associate's or Bachelor's degree in Hospitality Management, Aviation Management, Business or a closely related field may be substituted for the education and experience requirements. LICENSE REQUIREMENTS Requires a valid Class C Texas driver's license and compliance with the City of Houston's policy on driving (AP 2-2). PREFERENCES ****Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**** Preference will be given to applicants with the ability to read, write, speak, and translate English and foreign language to answer customer inquiries and review documents. Operational experience in an airport environment, strong communication and analytical skills, and a passion for customer service. Ability to look at deficiencies within the operation and come up with creative solutions to challenges. An in depth understanding of airports and passengers' needs. Ability to communicate effectively and establish and maintain cooperative relationships with airport partners, peers, City and HAS officials and general public. GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. Pay Grade 13 SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1842). If you need special services or accommodations, call (281-233-1842). (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https:// www.youtube.com/watch?v=EDWLV_sJFoM. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. Closing Date/Time: 3/31/2024 11:59 PM Central
TEXAS PARKS AND WILDLIFE
Austin, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Tina Trejo, (512) 243-1643 PHYSICAL WORK ADDRESS: McKinney Falls State Park, 5808 McKinney Falls Parkway, Austin, TX, 78744 GENERAL DESCRIPTION : Under the direction of the Office Manager, this position performs entry-level customer service work and is responsible for the daily office operations of McKinney Falls State Park. Conducts daily business operations in accordance with the Fiscal Control Policy. Performs visitor services to include computerized reservation and registration, issuing permits and licenses, collecting and accounting for revenue, completing appropriate documentation of revenue logs and answering telephones. Provides information to park visitors and the general public. Prepares reports, correspondence and processes incoming and outgoing mail. Assists the Office Manager with the maintenance of an accurate inventory of concession items for retail sales and adequate supply of consumable office supplies, brochures, forms, information packets and other items for office use or public distribution. Operates and assists in the maintenance of computer and network systems. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : One year of experience in areas such as general clerical, cash handling, or customer service. Licensure : If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS : Experience : Experience in customer service, clerical or administrative support work. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in making sound judgment decisions based upon data available and in short time frames; Ability to accurately handle cash and account for revenue collected; Ability to utilize an automated camper registration; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to work under stressful conditions; Ability to communicate and interact effectively with members of the public; Ability to respond to public inquires in a timely manner; Ability to perform manual labor including, lifting supplies and materials up to 25 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a high visitation park with overnight camping; Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Hours may be reduced or extended as needed through primary peak season from March to September; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 9, 2024, 11:59:00 PM
Mar 27, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Tina Trejo, (512) 243-1643 PHYSICAL WORK ADDRESS: McKinney Falls State Park, 5808 McKinney Falls Parkway, Austin, TX, 78744 GENERAL DESCRIPTION : Under the direction of the Office Manager, this position performs entry-level customer service work and is responsible for the daily office operations of McKinney Falls State Park. Conducts daily business operations in accordance with the Fiscal Control Policy. Performs visitor services to include computerized reservation and registration, issuing permits and licenses, collecting and accounting for revenue, completing appropriate documentation of revenue logs and answering telephones. Provides information to park visitors and the general public. Prepares reports, correspondence and processes incoming and outgoing mail. Assists the Office Manager with the maintenance of an accurate inventory of concession items for retail sales and adequate supply of consumable office supplies, brochures, forms, information packets and other items for office use or public distribution. Operates and assists in the maintenance of computer and network systems. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : One year of experience in areas such as general clerical, cash handling, or customer service. Licensure : If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS : Experience : Experience in customer service, clerical or administrative support work. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in making sound judgment decisions based upon data available and in short time frames; Ability to accurately handle cash and account for revenue collected; Ability to utilize an automated camper registration; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to work under stressful conditions; Ability to communicate and interact effectively with members of the public; Ability to respond to public inquires in a timely manner; Ability to perform manual labor including, lifting supplies and materials up to 25 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a high visitation park with overnight camping; Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Hours may be reduced or extended as needed through primary peak season from March to September; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 9, 2024, 11:59:00 PM
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience with medical terminology, medical insurance, and medical billing and coding principles and practices. Licenses and Certifications Required: None. Notes to Applicants Position Overview: Under the direction of the Revenue Cycle Manager, the Ambulance Billing and Coding Representative I will perform a wide variety of billing and coding duties such as answer calls from the public on a multiple phone line system, review claim denials, recommend process improvements to eliminate future denials, work with insurance carriers to ensure maximum reimbursement, and resolve patient inquiries. The Ambulance Billing and Coding Representative I will also verify patient demographic and validate/determine insurance eligibility and source of payment through payer and patient correspondence. The person in this role will work in a challenging, fast paced environment while meeting deadlines. Additionally, this role will require attention to detail and the ability to prioritize independently. About EMS : The Emergency Medical Services department is responsible for managing critical time-sensitive life-threatening emergencies. While most of the assistance EMS gives to the community is medical in nature, everything we do is about service: service to our patients, their families and loved ones; service to our community; and service to the people who make up Austin-Travis County Emergency Medical Services. Why work for the City of Austin? The City of Austin provides generous benefits including medical, retirement plans, paid time off, as well as hybrid work schedules for eligible positions. Joining our team means you will have access to a network of 17,000+ City of Austin employees and the opportunities for training and professional growth are many! Regarding your Application: A detailed, complete City of Austin employment application is required to evaluate your qualifications and, if selected as a top candidate for the position, will be used when determining salary. Statements like “see resume” will not count when determining experience. Please be thorough in completing the employment application and list all experience that is relevant to this position. The application and resume must include dates (month and year) for each job history entry. In addition, the resume information must match the information on the application. Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to the supplemental questions on the application. The responses to the supplemental questions should reference the employment history listed in the employment history section. Incomplete applications will not be considered. EMS reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs. VETERANS : Veterans, we thank you for your service and welcome your application. If you are selected as the top candidate for the position you will be required to provide your DD214. Are you already a COA employee? Employees in Good Standing, who are candidates within the Department or division that the Position resides in, and who meet the minimum and preferred qualifications for the position will be included in the initial interview. ATCEMS employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified. LANGUAGE : Must have the ability to read, write, and fluently speak English. Pay Range $21.18 - $23.56 Hours Monday - Friday 7:30AM-4:30PM Job Close Date 04/03/2024 Type of Posting External Department Emergency Medical Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Clerical Location 15 Waller St. Austin, TX 78702 Preferred Qualifications Knowledge of current insurance (Medicare, Medicaid, private insurance, Worker’s compensation) to ensure coverage and proper reimbursement. Experience reviewing claim denials and working with insurance carriers to resolve denials. Knowledge of medical billing software and electronic medical billing. Experience with customer service in an inbound call center environment. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives and answers customer service inquiries, requests, and complaints from the public related to ambulance billing. Responds verbally and in writing while complying with HIPAA , other public record laws, and confidentiality. Investigates and gathers information on accounts using a wide variety of resources within the scope of Local, State and Federal laws. Daily contact with confidential medical and credit information requiring knowledge and compliance with laws related to the custody, security, and release of this information. Reviews pre-hospital care reports for completeness and accuracy of information for billing. Researches and enters patient, financial, diagnostic, and statistical information into billing system. Determines order of primary, secondary, or other responsible parties for ambulance fee charges and bills appropriately following Medicare or Medicaid rules. Determines appropriate level of care and medical necessity to assign proper diagnosis codes, and charges based on patient care documentation as defined by Centers for Medicare and Medicaid Services ( CMS ) guidelines. Electronically submits healthcare-related forms to payers in accordance with filing deadlines. Prints, reviews, and mails billing statements for claims, and follows up to expedite payment in a timely manner. Collects cash and electronic payments. Posts and balances payments on ambulance accounts. Processes refunds and write-offs for management approval. Receives and processes rejected or denied claims and initiates appeal process. Works aging reports to optimize cash flow. Corresponds verbally and in writing with patients, third-party payers, and insurance carriers on claim denials and past due accounts for resolution of payment issues. Responsibilities- Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of medical, insurance, and healthcare terminology. Knowledge of medical terminology and general anatomy. Knowledge of Local, State, and Federal laws, including HIPAA , Medicare, Medicaid, and other public health plans. Knowledge of accounting and bookkeeping practices and concepts, as well as cash handling and account collection procedures and practices. Skill in medical coding. Skill in insurance verification. Skill in establishing and maintaining good working relationships to internal and external customers. Skill in using computers and related software applications, multiple line phone systems, credit card machines, and online credit card payment systems. Skill in handling multiple tasks and prioritizing. Skill in data analysis and problem solving. Skill in effective oral and written communication. Skill in reviewing (proofreading) material to ensure accuracy, completeness, and adherence to established formats. Skill in interpreting and analyzing applicable data. Ability to provide exceptional customer service. Ability to understand and communicate technical information. Ability to exercise discretion in confidential matters. Ability to establish and maintain effective working relationships with City employees and the public. Ability to work under pressure with frequent interruptions and changes in priorities. Ability to manage conflicts and concerns and work with difficult customers. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires a graduation from an accredited high school or equivalent, plus two (2) years of experience with medical terminology, medical insurance, and medical billing and coding principles and practices. Do you meet the minimum qualifications for this position? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Please describe your experience reviewing claim denials and working with insurance carriers to resolve denials. (Open Ended Question) * Do you have experience with customer service in an inbound call center environment? If yes, please be sure this experience is noted within your application. Yes No * Please list all medical billing software and electronic medical billing systems you have used in your current or previous employment. Please include the number of years you have worked with these systems and for which employer. (Open Ended Question) * Please explain your knowledge of current insurance (Medicare, Medicaid, private insurance, Worker's Compensation) to ensure coverage and proper reimbursement. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Mar 21, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience with medical terminology, medical insurance, and medical billing and coding principles and practices. Licenses and Certifications Required: None. Notes to Applicants Position Overview: Under the direction of the Revenue Cycle Manager, the Ambulance Billing and Coding Representative I will perform a wide variety of billing and coding duties such as answer calls from the public on a multiple phone line system, review claim denials, recommend process improvements to eliminate future denials, work with insurance carriers to ensure maximum reimbursement, and resolve patient inquiries. The Ambulance Billing and Coding Representative I will also verify patient demographic and validate/determine insurance eligibility and source of payment through payer and patient correspondence. The person in this role will work in a challenging, fast paced environment while meeting deadlines. Additionally, this role will require attention to detail and the ability to prioritize independently. About EMS : The Emergency Medical Services department is responsible for managing critical time-sensitive life-threatening emergencies. While most of the assistance EMS gives to the community is medical in nature, everything we do is about service: service to our patients, their families and loved ones; service to our community; and service to the people who make up Austin-Travis County Emergency Medical Services. Why work for the City of Austin? The City of Austin provides generous benefits including medical, retirement plans, paid time off, as well as hybrid work schedules for eligible positions. Joining our team means you will have access to a network of 17,000+ City of Austin employees and the opportunities for training and professional growth are many! Regarding your Application: A detailed, complete City of Austin employment application is required to evaluate your qualifications and, if selected as a top candidate for the position, will be used when determining salary. Statements like “see resume” will not count when determining experience. Please be thorough in completing the employment application and list all experience that is relevant to this position. The application and resume must include dates (month and year) for each job history entry. In addition, the resume information must match the information on the application. Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to the supplemental questions on the application. The responses to the supplemental questions should reference the employment history listed in the employment history section. Incomplete applications will not be considered. EMS reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs. VETERANS : Veterans, we thank you for your service and welcome your application. If you are selected as the top candidate for the position you will be required to provide your DD214. Are you already a COA employee? Employees in Good Standing, who are candidates within the Department or division that the Position resides in, and who meet the minimum and preferred qualifications for the position will be included in the initial interview. ATCEMS employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified. LANGUAGE : Must have the ability to read, write, and fluently speak English. Pay Range $21.18 - $23.56 Hours Monday - Friday 7:30AM-4:30PM Job Close Date 04/03/2024 Type of Posting External Department Emergency Medical Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Clerical Location 15 Waller St. Austin, TX 78702 Preferred Qualifications Knowledge of current insurance (Medicare, Medicaid, private insurance, Worker’s compensation) to ensure coverage and proper reimbursement. Experience reviewing claim denials and working with insurance carriers to resolve denials. Knowledge of medical billing software and electronic medical billing. Experience with customer service in an inbound call center environment. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives and answers customer service inquiries, requests, and complaints from the public related to ambulance billing. Responds verbally and in writing while complying with HIPAA , other public record laws, and confidentiality. Investigates and gathers information on accounts using a wide variety of resources within the scope of Local, State and Federal laws. Daily contact with confidential medical and credit information requiring knowledge and compliance with laws related to the custody, security, and release of this information. Reviews pre-hospital care reports for completeness and accuracy of information for billing. Researches and enters patient, financial, diagnostic, and statistical information into billing system. Determines order of primary, secondary, or other responsible parties for ambulance fee charges and bills appropriately following Medicare or Medicaid rules. Determines appropriate level of care and medical necessity to assign proper diagnosis codes, and charges based on patient care documentation as defined by Centers for Medicare and Medicaid Services ( CMS ) guidelines. Electronically submits healthcare-related forms to payers in accordance with filing deadlines. Prints, reviews, and mails billing statements for claims, and follows up to expedite payment in a timely manner. Collects cash and electronic payments. Posts and balances payments on ambulance accounts. Processes refunds and write-offs for management approval. Receives and processes rejected or denied claims and initiates appeal process. Works aging reports to optimize cash flow. Corresponds verbally and in writing with patients, third-party payers, and insurance carriers on claim denials and past due accounts for resolution of payment issues. Responsibilities- Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of medical, insurance, and healthcare terminology. Knowledge of medical terminology and general anatomy. Knowledge of Local, State, and Federal laws, including HIPAA , Medicare, Medicaid, and other public health plans. Knowledge of accounting and bookkeeping practices and concepts, as well as cash handling and account collection procedures and practices. Skill in medical coding. Skill in insurance verification. Skill in establishing and maintaining good working relationships to internal and external customers. Skill in using computers and related software applications, multiple line phone systems, credit card machines, and online credit card payment systems. Skill in handling multiple tasks and prioritizing. Skill in data analysis and problem solving. Skill in effective oral and written communication. Skill in reviewing (proofreading) material to ensure accuracy, completeness, and adherence to established formats. Skill in interpreting and analyzing applicable data. Ability to provide exceptional customer service. Ability to understand and communicate technical information. Ability to exercise discretion in confidential matters. Ability to establish and maintain effective working relationships with City employees and the public. Ability to work under pressure with frequent interruptions and changes in priorities. Ability to manage conflicts and concerns and work with difficult customers. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires a graduation from an accredited high school or equivalent, plus two (2) years of experience with medical terminology, medical insurance, and medical billing and coding principles and practices. Do you meet the minimum qualifications for this position? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Please describe your experience reviewing claim denials and working with insurance carriers to resolve denials. (Open Ended Question) * Do you have experience with customer service in an inbound call center environment? If yes, please be sure this experience is noted within your application. Yes No * Please list all medical billing software and electronic medical billing systems you have used in your current or previous employment. Please include the number of years you have worked with these systems and for which employer. (Open Ended Question) * Please explain your knowledge of current insurance (Medicare, Medicaid, private insurance, Worker's Compensation) to ensure coverage and proper reimbursement. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience with medical terminology, medical insurance, and medical billing and coding principles and practices. Licenses or Certifications: None. Notes to Applicants Position Overview: Under the direct supervision of the Revenue Cycle Manager, the Ambulance Billing and Coding Representative I will perform a wide variety of billing and coding duties such as review ambulance trip reports to determine medical necessity, assign appropriate level of care as defined by CMS , assign proper coding to accurately report the patient’s condition and medical necessity. The Ambulance Billing and Coding Rep will also verify patient demographics and determine/validate insurance eligibility and primary source of payment. The person in this role will work in a challenging, fast paced environment while meeting deadlines. Additionally, this role will require attention to detail and the ability to prioritize independently. About EMS : The Emergency Medical Services department is responsible for managing critical time-sensitive life-threatening emergencies. While most of the assistance EMS gives to the community is medical in nature, everything we do is about service: service to our patients, their families and loved ones; service to our community; and service to the people who make up Austin-Travis County Emergency Medical Services. Why work for the City of Austin? The City of Austin provides generous benefits including medical, retirement plans, paid time off, as well as hybrid work schedules for eligible positions. Joining our team means you will have access to a network of 17,000+ City of Austin employees and the opportunities for training and professional growth are many! Regarding your Application: A detailed, complete City of Austin employment application is required to evaluate your qualifications and, if selected as a top candidate for the position, will be used when determining salary. Statements like “see resume” will not count when determining experience. Please be thorough in completing the employment application and list all experience that is relevant to this position. The application and resume must include dates (month and year) for each job history entry. In addition, the resume information must match the information on the application. Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to the supplemental questions on the application. The responses to the supplemental questions should reference the employment history listed in the employment history section. Incomplete applications will not be considered. EMS reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs. VETERANS : Veterans, we thank you for your service and welcome your application. If you are selected as the top candidate for the position you will be required to provide your DD214. Are you already a COA employee? Employees in Good Standing, who are candidates within the Department or division that the Position resides in, and who meet the minimum and preferred qualifications for the position will be included in the initial interview. ATCEMS employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified. Assessments: An assessment will be required prior to interviews for those applicants selected to move in the hiring process. LANGUAGE : Must have the ability to read, write, and fluently speak English. Pay Range $21.18 - $23.56 per hour Hours 7:30 a.m. - 4:30 p.m. Monday - Friday Job Close Date 04/03/2024 Type of Posting External Department Emergency Medical Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Clerical Location 15 Waller St Preferred Qualifications Preferred Experience: Experience applying ICD -10 codes. Experience with medical terminology. Experience with medical billing and coding in a hospital, doctor’s office, or ambulance provider setting. Knowledge of current insurance (Medicare, Medicaid, private insurance, Worker’s Compensation) to ensure coverage and proper reimbursement. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives and answers customer service inquiries, requests, and complaints from the public related to ambulance billing. Responds verbally and in writing while complying with HIPAA , other public record laws, and confidentiality. Investigates and gathers information on accounts using a wide variety of resources within the scope of Local, State and Federal laws. Daily contact with confidential medical and credit information requiring knowledge and compliance with laws related to the custody, security, and release of this information. Reviews pre-hospital care reports for completeness and accuracy of information for billing. Researches and enters patient, financial, diagnostic, and statistical information into billing system. Determines order of primary, secondary, or other responsible parties for ambulance fee charges and bills appropriately following Medicare or Medicaid rules. Determines appropriate level of care and medical necessity to assign proper diagnosis codes, and charges based on patient care documentation as defined by Centers for Medicare and Medicaid Services ( CMS ) guidelines. Electronically submits healthcare-related forms to payers in accordance with filing deadlines. Prints, reviews, and mails billing statements for claims, and follows up to expedite payment in a timely manner. Collects cash and electronic payments. Posts and balances payments on ambulance accounts. Processes refunds and write-offs for management approval. Receives and processes rejected or denied claims and initiates appeal process. Works aging reports to optimize cash flow. Corresponds verbally and in writing with patients, third-party payers, and insurance carriers on claim denials and past due accounts for resolution of payment issues. Responsibilities - Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of medical, insurance, and healthcare terminology. Knowledge of medical terminology and general anatomy. Knowledge of Local, State, and Federal laws, including HIPAA , Medicare, Medicaid, and other public health plans. Knowledge of accounting and bookkeeping practices and concepts, as well as cash handling and account collection procedures and practices. Skill in medical coding. Skill in insurance verification. Skill in establishing and maintaining good working relationships to internal and external customers. Skill in using computers and related software applications, multiple line phone systems, credit card machines, and online credit card payment systems. Skill in handling multiple tasks and prioritizing. Skill in data analysis and problem solving. Skill in effective oral and written communication. Skill in reviewing (proofreading) material to ensure accuracy, completeness, and adherence to established formats. Skill in interpreting and analyzing applicable data. Ability to provide exceptional customer service. Ability to understand and communicate technical information. Ability to exercise discretion in confidential matters. Ability to establish and maintain effective working relationships with City employees and the public. Ability to work under pressure with frequent interruptions and changes in priorities. Ability to manage conflicts and concerns and work with difficult customers. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires a graduation from an accredited high school or equivalent, plus two (2) years of experience with medical terminology, medical insurance, and medical billing and coding principles and practices. Do you meet the minimum qualifications for this position? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Please provide the number of years' experience with applying ICD-10 codes. No experience 1 year 2 years 3 years * Please describe your experience applying ICD-10 codes. (Open Ended Question) * Describe your experience with medical terminology. (Open Ended Question) * Please provide the number of years experience with medical billing and coding in a hospital, doctor's office, or ambulance provider setting. No experience 1 year 2 years 3 years * Please describe your knowledge of current insurance (Medicare, Medicaid, private insurance, Worker’s Compensation) to ensure coverage and proper reimbursement. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Mar 21, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience with medical terminology, medical insurance, and medical billing and coding principles and practices. Licenses or Certifications: None. Notes to Applicants Position Overview: Under the direct supervision of the Revenue Cycle Manager, the Ambulance Billing and Coding Representative I will perform a wide variety of billing and coding duties such as review ambulance trip reports to determine medical necessity, assign appropriate level of care as defined by CMS , assign proper coding to accurately report the patient’s condition and medical necessity. The Ambulance Billing and Coding Rep will also verify patient demographics and determine/validate insurance eligibility and primary source of payment. The person in this role will work in a challenging, fast paced environment while meeting deadlines. Additionally, this role will require attention to detail and the ability to prioritize independently. About EMS : The Emergency Medical Services department is responsible for managing critical time-sensitive life-threatening emergencies. While most of the assistance EMS gives to the community is medical in nature, everything we do is about service: service to our patients, their families and loved ones; service to our community; and service to the people who make up Austin-Travis County Emergency Medical Services. Why work for the City of Austin? The City of Austin provides generous benefits including medical, retirement plans, paid time off, as well as hybrid work schedules for eligible positions. Joining our team means you will have access to a network of 17,000+ City of Austin employees and the opportunities for training and professional growth are many! Regarding your Application: A detailed, complete City of Austin employment application is required to evaluate your qualifications and, if selected as a top candidate for the position, will be used when determining salary. Statements like “see resume” will not count when determining experience. Please be thorough in completing the employment application and list all experience that is relevant to this position. The application and resume must include dates (month and year) for each job history entry. In addition, the resume information must match the information on the application. Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to the supplemental questions on the application. The responses to the supplemental questions should reference the employment history listed in the employment history section. Incomplete applications will not be considered. EMS reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs. VETERANS : Veterans, we thank you for your service and welcome your application. If you are selected as the top candidate for the position you will be required to provide your DD214. Are you already a COA employee? Employees in Good Standing, who are candidates within the Department or division that the Position resides in, and who meet the minimum and preferred qualifications for the position will be included in the initial interview. ATCEMS employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified. Assessments: An assessment will be required prior to interviews for those applicants selected to move in the hiring process. LANGUAGE : Must have the ability to read, write, and fluently speak English. Pay Range $21.18 - $23.56 per hour Hours 7:30 a.m. - 4:30 p.m. Monday - Friday Job Close Date 04/03/2024 Type of Posting External Department Emergency Medical Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Clerical Location 15 Waller St Preferred Qualifications Preferred Experience: Experience applying ICD -10 codes. Experience with medical terminology. Experience with medical billing and coding in a hospital, doctor’s office, or ambulance provider setting. Knowledge of current insurance (Medicare, Medicaid, private insurance, Worker’s Compensation) to ensure coverage and proper reimbursement. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives and answers customer service inquiries, requests, and complaints from the public related to ambulance billing. Responds verbally and in writing while complying with HIPAA , other public record laws, and confidentiality. Investigates and gathers information on accounts using a wide variety of resources within the scope of Local, State and Federal laws. Daily contact with confidential medical and credit information requiring knowledge and compliance with laws related to the custody, security, and release of this information. Reviews pre-hospital care reports for completeness and accuracy of information for billing. Researches and enters patient, financial, diagnostic, and statistical information into billing system. Determines order of primary, secondary, or other responsible parties for ambulance fee charges and bills appropriately following Medicare or Medicaid rules. Determines appropriate level of care and medical necessity to assign proper diagnosis codes, and charges based on patient care documentation as defined by Centers for Medicare and Medicaid Services ( CMS ) guidelines. Electronically submits healthcare-related forms to payers in accordance with filing deadlines. Prints, reviews, and mails billing statements for claims, and follows up to expedite payment in a timely manner. Collects cash and electronic payments. Posts and balances payments on ambulance accounts. Processes refunds and write-offs for management approval. Receives and processes rejected or denied claims and initiates appeal process. Works aging reports to optimize cash flow. Corresponds verbally and in writing with patients, third-party payers, and insurance carriers on claim denials and past due accounts for resolution of payment issues. Responsibilities - Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of medical, insurance, and healthcare terminology. Knowledge of medical terminology and general anatomy. Knowledge of Local, State, and Federal laws, including HIPAA , Medicare, Medicaid, and other public health plans. Knowledge of accounting and bookkeeping practices and concepts, as well as cash handling and account collection procedures and practices. Skill in medical coding. Skill in insurance verification. Skill in establishing and maintaining good working relationships to internal and external customers. Skill in using computers and related software applications, multiple line phone systems, credit card machines, and online credit card payment systems. Skill in handling multiple tasks and prioritizing. Skill in data analysis and problem solving. Skill in effective oral and written communication. Skill in reviewing (proofreading) material to ensure accuracy, completeness, and adherence to established formats. Skill in interpreting and analyzing applicable data. Ability to provide exceptional customer service. Ability to understand and communicate technical information. Ability to exercise discretion in confidential matters. Ability to establish and maintain effective working relationships with City employees and the public. Ability to work under pressure with frequent interruptions and changes in priorities. Ability to manage conflicts and concerns and work with difficult customers. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires a graduation from an accredited high school or equivalent, plus two (2) years of experience with medical terminology, medical insurance, and medical billing and coding principles and practices. Do you meet the minimum qualifications for this position? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Please provide the number of years' experience with applying ICD-10 codes. No experience 1 year 2 years 3 years * Please describe your experience applying ICD-10 codes. (Open Ended Question) * Describe your experience with medical terminology. (Open Ended Question) * Please provide the number of years experience with medical billing and coding in a hospital, doctor's office, or ambulance provider setting. No experience 1 year 2 years 3 years * Please describe your knowledge of current insurance (Medicare, Medicaid, private insurance, Worker’s Compensation) to ensure coverage and proper reimbursement. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
CITY OF BUENA PARK, CA
Buena Park, California, United States
JOB BULLETIN Community Services Leader I $17.50 Hourly As of June 24, 2024 $18.38 Hourly Community Services Leader II $17.66 - $18.55 Hourly As of June 24, 2024 $18.54 - $19.48 Hourly The City of Buena Park Community Services Department is hiring creative, fun, and energetic Community Services Leaders. Applications will be accepted on a CONTINUOUS BASIS with a first review date of Monday, March 11, 2024 . Interested individuals are strongly encouraged to apply early! This recruitment is open until filled and may close at any time without notice once sufficient qualified applications have been reviewed. The Community Services team is fun, creative, and dedicated to making a difference every day in the community we serve. We are looking for creative, fun, energetic, kind, friendly, proactive, responsible, and hardworking problem solvers who enjoy working with a variety of people. Enjoy the Summertime and the warm weather all while earning money and learning about the public-sector! Community Services Leaders work 15-20 hours per week. Current available positions are in the Summer Day Camp, Community Center, Community Gymnasium, and Ehlers Event Center, however, staff may be assigned to work any area within the Community Services Department, as needed These positions require the availability to work a flexible work schedule that may include mornings, evenings, weekends, and holidays. *All applicants must be a minimum of sixteen (16) years of age or older at the time of application. THE POSITIONS Community Services Leader I Under general supervision assists in implementing recreation activities, including games, sports, crafts, special events, and other related activities; assists in a variety of tasks including coordinating activities, and moving and setting up equipment; may assist in the preparation of ball fields; performs duties as a scorekeeper, youth sports coach or official; may perform a variety of maintenance functions and light custodial tasks; and related work as required. The Community Services Leader I is the entry level in the Community Services Leader job series. This position provides an opportunity for incumbents with an interest in pursuing a career in municipal government, learn about municipal government functions and gain experience by completing tasks and special assignments related to the program area. Community Services Leader II Under general supervision plans, organizes, and conducts a diverse recreation program which includes games, sports, crafts, special events, and cultural programs. Performs related work as required. The Community Services Leader II is differentiated from the Community Services Leader I in that it can perform more tasks independently. This position provides an opportunity for incumbents with an interest in pursuing a career in municipal government, learn about municipal government functions and gain experience by completing tasks and special assignments related to the program area. ESSENTIAL FUNCTIONS The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this class. Community Services Leader I Assists in implementing recreation activities, including games, sports, crafts, special events, and other related activities. Assists in a variety of tasks including coordinating activities, and moving and setting up equipment. May assist in the preparation of ball fields. Performs duties as a scorekeeper, youth sports coach or official. May perform a variety of maintenance functions and light custodial task such as restocking restrooms, spot cleaning carpets, cleaning windows, mopping, sweeping and vacuuming. Assists patrons with classes and registration. Assists in preparing for facility rentals, special events, cultural programs, and other related activities including coordinating activities, moving and setting up tables, chairs and various equipment. Coordinates the issuance, use, care and maintenance of equipment and supplies. May assist in the preparation of food for the senior lunch program, when assigned at the Senior Center. Community Services Leader II Serves in a leadership capacity. Trains and coordinates the work of part-time and volunteer staff. Attends staff meetings. Assists in implementing recreation activities, including games, sports, crafts, special events, and other related activities. Coordinates the issuance, use, care and maintenance of equipment and supplies. Assists in moving and setting up equipment. May assist in the preparation of ball fields. Performs duties as a scorekeeper, youth sports coach or official. May perform a variety of maintenance functions and light custodial task such as restocking restrooms, spot cleaning carpets, cleaning windows, mopping, sweeping and vacuuming. Assists patrons with classes and registration. Assists in preparing for facility rentals, special events, cultural programs, and other related activities including coordinating activities, moving and setting up tables, chairs and various equipment. Coordinates the issuance, use, care and maintenance of equipment and supplies. May assist in the preparation of food for the senior lunch program, when assigned at the Senior Center. QUALIFICATIONS GUIDELINES Knowledge of: Methods of organizing, conducting and supervising, recreation and cultural programs; sports rules, general arts/crafts, and game programming; general care of children and first aid practices; and effective customer service techniques. Ability to: Plan, organize, and conduct recreation programs; maintain accurate records and prepare reports; establish and maintain effective working relationships with co-workers, volunteers, participants, and the public; supervise tasks to completion; communicate effectively both orally and in writing. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Physical Demands While performing the duties of this job, the employee is frequently required to walk, run, or sit. The employee is occasionally required to use hands to touch, handle, or operate objects, tools, or controls; the employee may be required to climb, balance, stoop, kneel, crouch, or crawl; must be able to move up to 50 pounds; may be exposed to wet and/or humid conditions, toxic or caustic chemicals. Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with staff, management, vendors, contractors, the public, and others encountered in the course of work. WORK ENVIRONMENT Employees typically work indoors and outdoors at City recreation facilities and venues; required to perform physical work. EDUCATION/TRAINING/EXPERIENCE Applications will be assessed for each position based on the following criteria: Community Services Leader I Any education, training, or experience which would provide the required knowledge and abilities. A typical way to obtain these would be direct experience in leadership, volunteerism, or participation in recreational activities. Community Services Leader II Graduation from high school or equivalent, supplemented with one year of college-level coursework in Recreation, Human Services, or a related field AND one year of experience coordinating recreation programs and activities are required. LICENSES/CERTIFICATES/SPECIAL REQUIREMENTS Community Services Leader II A valid Class C California driver's license, acceptable driving record, and evidence of insurance are required. All applicants must be a minimum of sixteen (16) years of age or older at the time of application. APPLICANT INFORMATION/EXAM WEIGHT Applicants must submit a City application online through the Human Resources Department web page at www.buenapark.com/hr . Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a completed City employment application. All applications will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate in the selection process. The selection process may include but is not limited to an oral interview and/or written exams and oral presentations. Successful candidates will be placed on the employment eligible list from which hires may be made. An eligible list is valid for up to one year unless exhausted sooner. The City of Buena Park is an Equal Opportunity employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status or disability. Americans with Disabilities: Applicants with disabilities who require special testing arrangements must contact Human Resources. If you have a disability for which you require an accommodation, please contact Human Resources at (714) 562-3515 no later than 5 business days before the test date. Fingerprinting: Applicants who are selected for hire are fingerprinted during the pre-placement processing period. All fingerprints will be processed with the Department of Justice to verify criminal records or absence thereof. Physical Examination: Employment offers are conditional based, upon the successful completion of a medical examination which may include drug and alcohol screening. Physicals are performed by the City's designated physician at the City's expense. The City of Buena Park Alcohol and Drug Abuse Policy requires that all applicants undergo drug and alcohol testing prior to employment. Below is a list of key benefits offered to part-time, seasonal, and limited service employees of the City of Buena Park and is only a summary of benefits. They are not intended to replace or modify the legal plan documents on file in the Human Resources Department. SALARY RANGE: Composed of six (6) steps - Entry step through E step (Except management positions). Each step represents an increase of approximately five (5) percent. RETIREMENT: Provided through deferred compensation 457 plan administered by Nationwide Retirement Solutions. Employee pays member contribution of 3.75%. The City matches the employee's contribution of 3.75%. EMPLOYEE ASSISTANCE PROGRAM: Available to all City employees and their immediate families. OC CREDIT UNION: Available to all City employees and their families. Closing Date/Time:
Mar 07, 2024
Part Time
JOB BULLETIN Community Services Leader I $17.50 Hourly As of June 24, 2024 $18.38 Hourly Community Services Leader II $17.66 - $18.55 Hourly As of June 24, 2024 $18.54 - $19.48 Hourly The City of Buena Park Community Services Department is hiring creative, fun, and energetic Community Services Leaders. Applications will be accepted on a CONTINUOUS BASIS with a first review date of Monday, March 11, 2024 . Interested individuals are strongly encouraged to apply early! This recruitment is open until filled and may close at any time without notice once sufficient qualified applications have been reviewed. The Community Services team is fun, creative, and dedicated to making a difference every day in the community we serve. We are looking for creative, fun, energetic, kind, friendly, proactive, responsible, and hardworking problem solvers who enjoy working with a variety of people. Enjoy the Summertime and the warm weather all while earning money and learning about the public-sector! Community Services Leaders work 15-20 hours per week. Current available positions are in the Summer Day Camp, Community Center, Community Gymnasium, and Ehlers Event Center, however, staff may be assigned to work any area within the Community Services Department, as needed These positions require the availability to work a flexible work schedule that may include mornings, evenings, weekends, and holidays. *All applicants must be a minimum of sixteen (16) years of age or older at the time of application. THE POSITIONS Community Services Leader I Under general supervision assists in implementing recreation activities, including games, sports, crafts, special events, and other related activities; assists in a variety of tasks including coordinating activities, and moving and setting up equipment; may assist in the preparation of ball fields; performs duties as a scorekeeper, youth sports coach or official; may perform a variety of maintenance functions and light custodial tasks; and related work as required. The Community Services Leader I is the entry level in the Community Services Leader job series. This position provides an opportunity for incumbents with an interest in pursuing a career in municipal government, learn about municipal government functions and gain experience by completing tasks and special assignments related to the program area. Community Services Leader II Under general supervision plans, organizes, and conducts a diverse recreation program which includes games, sports, crafts, special events, and cultural programs. Performs related work as required. The Community Services Leader II is differentiated from the Community Services Leader I in that it can perform more tasks independently. This position provides an opportunity for incumbents with an interest in pursuing a career in municipal government, learn about municipal government functions and gain experience by completing tasks and special assignments related to the program area. ESSENTIAL FUNCTIONS The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this class. Community Services Leader I Assists in implementing recreation activities, including games, sports, crafts, special events, and other related activities. Assists in a variety of tasks including coordinating activities, and moving and setting up equipment. May assist in the preparation of ball fields. Performs duties as a scorekeeper, youth sports coach or official. May perform a variety of maintenance functions and light custodial task such as restocking restrooms, spot cleaning carpets, cleaning windows, mopping, sweeping and vacuuming. Assists patrons with classes and registration. Assists in preparing for facility rentals, special events, cultural programs, and other related activities including coordinating activities, moving and setting up tables, chairs and various equipment. Coordinates the issuance, use, care and maintenance of equipment and supplies. May assist in the preparation of food for the senior lunch program, when assigned at the Senior Center. Community Services Leader II Serves in a leadership capacity. Trains and coordinates the work of part-time and volunteer staff. Attends staff meetings. Assists in implementing recreation activities, including games, sports, crafts, special events, and other related activities. Coordinates the issuance, use, care and maintenance of equipment and supplies. Assists in moving and setting up equipment. May assist in the preparation of ball fields. Performs duties as a scorekeeper, youth sports coach or official. May perform a variety of maintenance functions and light custodial task such as restocking restrooms, spot cleaning carpets, cleaning windows, mopping, sweeping and vacuuming. Assists patrons with classes and registration. Assists in preparing for facility rentals, special events, cultural programs, and other related activities including coordinating activities, moving and setting up tables, chairs and various equipment. Coordinates the issuance, use, care and maintenance of equipment and supplies. May assist in the preparation of food for the senior lunch program, when assigned at the Senior Center. QUALIFICATIONS GUIDELINES Knowledge of: Methods of organizing, conducting and supervising, recreation and cultural programs; sports rules, general arts/crafts, and game programming; general care of children and first aid practices; and effective customer service techniques. Ability to: Plan, organize, and conduct recreation programs; maintain accurate records and prepare reports; establish and maintain effective working relationships with co-workers, volunteers, participants, and the public; supervise tasks to completion; communicate effectively both orally and in writing. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Physical Demands While performing the duties of this job, the employee is frequently required to walk, run, or sit. The employee is occasionally required to use hands to touch, handle, or operate objects, tools, or controls; the employee may be required to climb, balance, stoop, kneel, crouch, or crawl; must be able to move up to 50 pounds; may be exposed to wet and/or humid conditions, toxic or caustic chemicals. Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with staff, management, vendors, contractors, the public, and others encountered in the course of work. WORK ENVIRONMENT Employees typically work indoors and outdoors at City recreation facilities and venues; required to perform physical work. EDUCATION/TRAINING/EXPERIENCE Applications will be assessed for each position based on the following criteria: Community Services Leader I Any education, training, or experience which would provide the required knowledge and abilities. A typical way to obtain these would be direct experience in leadership, volunteerism, or participation in recreational activities. Community Services Leader II Graduation from high school or equivalent, supplemented with one year of college-level coursework in Recreation, Human Services, or a related field AND one year of experience coordinating recreation programs and activities are required. LICENSES/CERTIFICATES/SPECIAL REQUIREMENTS Community Services Leader II A valid Class C California driver's license, acceptable driving record, and evidence of insurance are required. All applicants must be a minimum of sixteen (16) years of age or older at the time of application. APPLICANT INFORMATION/EXAM WEIGHT Applicants must submit a City application online through the Human Resources Department web page at www.buenapark.com/hr . Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a completed City employment application. All applications will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate in the selection process. The selection process may include but is not limited to an oral interview and/or written exams and oral presentations. Successful candidates will be placed on the employment eligible list from which hires may be made. An eligible list is valid for up to one year unless exhausted sooner. The City of Buena Park is an Equal Opportunity employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status or disability. Americans with Disabilities: Applicants with disabilities who require special testing arrangements must contact Human Resources. If you have a disability for which you require an accommodation, please contact Human Resources at (714) 562-3515 no later than 5 business days before the test date. Fingerprinting: Applicants who are selected for hire are fingerprinted during the pre-placement processing period. All fingerprints will be processed with the Department of Justice to verify criminal records or absence thereof. Physical Examination: Employment offers are conditional based, upon the successful completion of a medical examination which may include drug and alcohol screening. Physicals are performed by the City's designated physician at the City's expense. The City of Buena Park Alcohol and Drug Abuse Policy requires that all applicants undergo drug and alcohol testing prior to employment. Below is a list of key benefits offered to part-time, seasonal, and limited service employees of the City of Buena Park and is only a summary of benefits. They are not intended to replace or modify the legal plan documents on file in the Human Resources Department. SALARY RANGE: Composed of six (6) steps - Entry step through E step (Except management positions). Each step represents an increase of approximately five (5) percent. RETIREMENT: Provided through deferred compensation 457 plan administered by Nationwide Retirement Solutions. Employee pays member contribution of 3.75%. The City matches the employee's contribution of 3.75%. EMPLOYEE ASSISTANCE PROGRAM: Available to all City employees and their immediate families. OC CREDIT UNION: Available to all City employees and their families. Closing Date/Time:
Sonoma County, CA
Santa Rosa, California, United States
Position Information Make a difference in a child's life. Join us at Valley of the Moon Children's Center as a Children's Residential Care Counselor I! This is an excellent opportunity to serve our community's youth and work with some of Sonoma County's finest trauma informed youth counselors. Starting salary up to $37.53 / hour ($78,329/year) plus a competitive total compensation package!* The County of Sonoma Human Services Department (HSD) is currently recruiting to fill multiple full-time and part-time Children's Residential Care Counselor I positions. HSD is also currently recruiting to fill multiple extra-help Children's Residential Care Counselor I positions. If you are also interested in extra-help positions, please apply to the separate concurrent recruitment here ! About the Positions The Valley of the Moon Children's Center (VMCC) is a part of the Human Services Department's Family, Youth, & Children's Services Division. VMCC is a resource hub for caregivers of foster youth and houses two residential programs: a 24-hour emergency shelter and a Short-Term Residential Therapeutic Program (STRTP). The Emergency Shelter provides temporary shelter and care for youth that have been separated from their families due to abandonment, abuse, or neglect. The STRTP is an intensive, residential therapeutic treatment services program designed to meet the behavioral and mental health needs of foster youth. As a Children's Residential Care Counselor I, you will carry out the mission of the Department to provide trauma-informed care services to youth in the day-to-day operations of one of the assigned residential programs at VMCC. This includes direct supervision of youth to ensure their safety and well-being, as well as monitoring and implementing strategies for program participation and engagement and setting limits as appropriate. Additional duties include: Participating in Multi-Disciplinary Team meetings to provide feedback on youth behaviors, engagement, and progress towards goals Providing positive and nurturing experiences to children and youth, while maintaining care and supervision Teaching, coaching, and providing feedback to youth to help them develop a self-regulation skill set Providing transportation to and from school and coordinating recreational activities Documenting youth participation in activities, as well as their strengths, challenges, behaviors, interactions, and application of therapeutic skills Counseling youth to help minimize the trauma associated with separation from family members and/or guardians Planning and implementing small and large group activities, study support, and field trip activities Providing coaching, mentoring, and teaching of life skills, social skills, and coping mechanisms using established Trauma-Informed Care methods Utilizing Therapeutic Crisis Intervention techniques to de-escalate youth in acute crisis Administering medication to individual children per written instruction from medical providers Building relationships with a variety of youth and their caregivers as they transition out of VMCC The ideal candidates will possess: A strong youth development and experiential learning background Experience in Trauma-Informed Care practices Multiple years of experience working in a youth residential program, wilderness program/camp, or other environment, requiring strong supervisory facilitation skills, interactive support, and coaching The ability to develop positive connections with youth while utilizing role-model, problem-solving, and conflict resolution practices An aptitude for monitoring and intervening in high-risk behaviors, handling crises, and providing consistency and behavioral limits through relationship-based interventions Expertise in teaching and modeling the Department's mission, vision, and values PLEASE NOTE: VMCC operates 24 hours a day, 7 days a week, therefore the ability to work evenings and weekend hours is required. Applicants must be willing to undergo a thorough background investigation, psychological evaluation, fingerprinting, criminal history, and a medical and physical abilities examination prior to employment. About Valley of the Moon Children’s Center Residential Programs The Valley of the Moon Children’s Center is a resource hub for caregivers of foster youth and houses two residential programs; a 24-hour emergency shelter and a Short-Term Residential Therapeutic Program (STRTP). The STRTP is an intensive, residential therapeutic treatment services program designed to meet the behavioral and mental health needs of foster youth. The Emergency Shelter provides a stable, supportive, and nurturing environment for youth who have been separated from their families due to abandonment, abuse, or neglect. About the Human Services Department (HSD) HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community. As the largest agency in Sonoma County government, our mission is to protect vulnerable children and adults, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing high-quality, client-focused, cost-effective services and values the diversity, integrity, teamwork, leadership, and accountability of all staff in accomplishing the mission of the department. The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including: Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals and 12 paid holidays County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $850 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education *Salary is negotiable. Benefits described herein do not represent a contract and may be changed without notice. Additional information can found in the Sonoma County Law Enforcement Association's Memorandum Of Understanding (SCLEA MOU) and our Employee Benefits Directory . This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education: Completion of sixty semester units at an accredited college with at least nine semester units in child development, sociology, behavioral and social psychology, social casework, social welfare, counseling and guidance, child psychology or a closely related field in behavioral science would provide an opportunity to acquire the knowledge and abilities listed. Two years of full-time experience in a position equivalent to the level of Counselor I with Sonoma County may be substituted for thirty semester units of coursework. Experience: Experience as a group or youth counselor or other experience related to working with children or youths would provide an opportunity to acquire the knowledge and abilities listed. License: Possession of a valid California driver’s license at the appropriate level including necessary special endorsements as required by the State of California, to perform the essential job functions of the position. Additional Requirements: Candidates certified for employment must be willing to undergo and successfully complete an in-depth background investigation, including a psychological evaluation, finger printing, criminal history check and a medical examination. Knowledge, Skills, and Abilities Knowledge of: sociology, behavioral and social psychology; social casework, social welfare, counseling and guidance, child development, behavioral and related sciences; relationship to personality development, behavior patterns, motivation and group and family dynamics; psychological, sociological, behavioral cultural factors and child development as they relate to dealing with dependent, abused or neglected children; typical child and youth behavior patterns and methods of guidance, counseling and modification of behavioral patterns. Learns working knowledge of child care services; daily care and nurturing of infants, young children and youth; personal hygiene, grooming; the ability to teach hygiene techniques to children; record keeping; departmental policy, regulations and functions; first aid and CPR; child abuse reporting laws; recreational activities for children and youth; food preparation and service. The Valley of the Moon Children’s Home uses a specific method of interacting with children. Staff is expected to learn and use the prescribed method. Ability to: effectively communicate orally and in writing, and to listen actively; read and comprehend instructions and standards and apply them to a variety of situations; make and record detailed observations. Write descriptive narratives, including incident or observation reports. Relate to a wide variety of individuals from varied socio-economic, cultural and ethnic backgrounds and experiences. Establish and maintain appropriate relationships with children and youths. Establish and maintain effective working relationships with coworkers, supervisors, health and social service providers, parents, volunteers, foster parents, guardians, and family, law enforcement agencies, other County Departments and the public. Learns to guide, teach and supervise children and youths; apply basic first aid; bathe, dress, feed and provide recreation where appropriate for infants, children and youths; perform light janitorial and maintenance tasks; direct groups of children and youths during work, meal and leisure time activities; manage aggressive behavior; restrain children for the safety and protection of themselves and others. Supervise children while in a school setting, working in collaboration with school staff to help children achieve their current educational goals. Work different shifts, weekends and holidays. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: EP HR Tech: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals, 12 paid holidays, and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution towards the premium (the contribution amount varies by bargaining unit.For specific details, please refer to the applicable MOU).A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Mar 07, 2024
Full Time
Position Information Make a difference in a child's life. Join us at Valley of the Moon Children's Center as a Children's Residential Care Counselor I! This is an excellent opportunity to serve our community's youth and work with some of Sonoma County's finest trauma informed youth counselors. Starting salary up to $37.53 / hour ($78,329/year) plus a competitive total compensation package!* The County of Sonoma Human Services Department (HSD) is currently recruiting to fill multiple full-time and part-time Children's Residential Care Counselor I positions. HSD is also currently recruiting to fill multiple extra-help Children's Residential Care Counselor I positions. If you are also interested in extra-help positions, please apply to the separate concurrent recruitment here ! About the Positions The Valley of the Moon Children's Center (VMCC) is a part of the Human Services Department's Family, Youth, & Children's Services Division. VMCC is a resource hub for caregivers of foster youth and houses two residential programs: a 24-hour emergency shelter and a Short-Term Residential Therapeutic Program (STRTP). The Emergency Shelter provides temporary shelter and care for youth that have been separated from their families due to abandonment, abuse, or neglect. The STRTP is an intensive, residential therapeutic treatment services program designed to meet the behavioral and mental health needs of foster youth. As a Children's Residential Care Counselor I, you will carry out the mission of the Department to provide trauma-informed care services to youth in the day-to-day operations of one of the assigned residential programs at VMCC. This includes direct supervision of youth to ensure their safety and well-being, as well as monitoring and implementing strategies for program participation and engagement and setting limits as appropriate. Additional duties include: Participating in Multi-Disciplinary Team meetings to provide feedback on youth behaviors, engagement, and progress towards goals Providing positive and nurturing experiences to children and youth, while maintaining care and supervision Teaching, coaching, and providing feedback to youth to help them develop a self-regulation skill set Providing transportation to and from school and coordinating recreational activities Documenting youth participation in activities, as well as their strengths, challenges, behaviors, interactions, and application of therapeutic skills Counseling youth to help minimize the trauma associated with separation from family members and/or guardians Planning and implementing small and large group activities, study support, and field trip activities Providing coaching, mentoring, and teaching of life skills, social skills, and coping mechanisms using established Trauma-Informed Care methods Utilizing Therapeutic Crisis Intervention techniques to de-escalate youth in acute crisis Administering medication to individual children per written instruction from medical providers Building relationships with a variety of youth and their caregivers as they transition out of VMCC The ideal candidates will possess: A strong youth development and experiential learning background Experience in Trauma-Informed Care practices Multiple years of experience working in a youth residential program, wilderness program/camp, or other environment, requiring strong supervisory facilitation skills, interactive support, and coaching The ability to develop positive connections with youth while utilizing role-model, problem-solving, and conflict resolution practices An aptitude for monitoring and intervening in high-risk behaviors, handling crises, and providing consistency and behavioral limits through relationship-based interventions Expertise in teaching and modeling the Department's mission, vision, and values PLEASE NOTE: VMCC operates 24 hours a day, 7 days a week, therefore the ability to work evenings and weekend hours is required. Applicants must be willing to undergo a thorough background investigation, psychological evaluation, fingerprinting, criminal history, and a medical and physical abilities examination prior to employment. About Valley of the Moon Children’s Center Residential Programs The Valley of the Moon Children’s Center is a resource hub for caregivers of foster youth and houses two residential programs; a 24-hour emergency shelter and a Short-Term Residential Therapeutic Program (STRTP). The STRTP is an intensive, residential therapeutic treatment services program designed to meet the behavioral and mental health needs of foster youth. The Emergency Shelter provides a stable, supportive, and nurturing environment for youth who have been separated from their families due to abandonment, abuse, or neglect. About the Human Services Department (HSD) HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community. As the largest agency in Sonoma County government, our mission is to protect vulnerable children and adults, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing high-quality, client-focused, cost-effective services and values the diversity, integrity, teamwork, leadership, and accountability of all staff in accomplishing the mission of the department. The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including: Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals and 12 paid holidays County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $850 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education *Salary is negotiable. Benefits described herein do not represent a contract and may be changed without notice. Additional information can found in the Sonoma County Law Enforcement Association's Memorandum Of Understanding (SCLEA MOU) and our Employee Benefits Directory . This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education: Completion of sixty semester units at an accredited college with at least nine semester units in child development, sociology, behavioral and social psychology, social casework, social welfare, counseling and guidance, child psychology or a closely related field in behavioral science would provide an opportunity to acquire the knowledge and abilities listed. Two years of full-time experience in a position equivalent to the level of Counselor I with Sonoma County may be substituted for thirty semester units of coursework. Experience: Experience as a group or youth counselor or other experience related to working with children or youths would provide an opportunity to acquire the knowledge and abilities listed. License: Possession of a valid California driver’s license at the appropriate level including necessary special endorsements as required by the State of California, to perform the essential job functions of the position. Additional Requirements: Candidates certified for employment must be willing to undergo and successfully complete an in-depth background investigation, including a psychological evaluation, finger printing, criminal history check and a medical examination. Knowledge, Skills, and Abilities Knowledge of: sociology, behavioral and social psychology; social casework, social welfare, counseling and guidance, child development, behavioral and related sciences; relationship to personality development, behavior patterns, motivation and group and family dynamics; psychological, sociological, behavioral cultural factors and child development as they relate to dealing with dependent, abused or neglected children; typical child and youth behavior patterns and methods of guidance, counseling and modification of behavioral patterns. Learns working knowledge of child care services; daily care and nurturing of infants, young children and youth; personal hygiene, grooming; the ability to teach hygiene techniques to children; record keeping; departmental policy, regulations and functions; first aid and CPR; child abuse reporting laws; recreational activities for children and youth; food preparation and service. The Valley of the Moon Children’s Home uses a specific method of interacting with children. Staff is expected to learn and use the prescribed method. Ability to: effectively communicate orally and in writing, and to listen actively; read and comprehend instructions and standards and apply them to a variety of situations; make and record detailed observations. Write descriptive narratives, including incident or observation reports. Relate to a wide variety of individuals from varied socio-economic, cultural and ethnic backgrounds and experiences. Establish and maintain appropriate relationships with children and youths. Establish and maintain effective working relationships with coworkers, supervisors, health and social service providers, parents, volunteers, foster parents, guardians, and family, law enforcement agencies, other County Departments and the public. Learns to guide, teach and supervise children and youths; apply basic first aid; bathe, dress, feed and provide recreation where appropriate for infants, children and youths; perform light janitorial and maintenance tasks; direct groups of children and youths during work, meal and leisure time activities; manage aggressive behavior; restrain children for the safety and protection of themselves and others. Supervise children while in a school setting, working in collaboration with school staff to help children achieve their current educational goals. Work different shifts, weekends and holidays. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: EP HR Tech: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals, 12 paid holidays, and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution towards the premium (the contribution amount varies by bargaining unit.For specific details, please refer to the applicable MOU).A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
CALIFORNIA DEPARTMENT OF HOUSING AND COMMUNITY DEVELOPMENT
Sacramento, California, United States
Job Description and Duties HCD values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. HCD believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join HCD and help us improve the lives of all Californians. Please Note: A Statement of Qualifications must be submitted along with your application in order to be considered for this position. Please see “special requirements” section for statement of qualifications instructions. Per CCR 249.3, this job control may be used to fill subsequent vacancies. Under California Government Code Section 14200, this position is eligible for hybrid telework and may be eligible for full-time remote work in some circumstances and/or time-periods, at the sole discretion of the Department. Telework-eligible applicants must reside in California. Headquarter location will be designated on the selected candidate's primary residence location. This is subject to change if HCD's criteria is met. Under general direction of the Unit Manager (Staff Services Manager I) in the Loan Closing Branch, Access to Opportunity/Homelessness Section the incumbent independently performs the more responsible, complex and varied day-to-day activities associated with grant and loan closing including analysis of financing documents and preparation of grant and loan closing documents functions which include the more responsible, varied, and technically difficult, developmental, or analytical assignments. You will find additional information about the job in the Duty Statement . Minimum Requirements You will find the Minimum Requirements in the Class Specification. HOUSING AND COMMUNITY DEVELOPMENT REPRESENTATIVE II Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-422999 Position #(s): 401-272-8962-030 Working Title: Telework Option - Hybrid - Loan Closing Branch Representative Classification: HOUSING AND COMMUNITY DEVELOPMENT REPRESENTATIVE II $5,967.00 - $7,474.00 # of Positions: Multiple Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Department Information The mission of the Department of Housing and Community Development (HCD) is to promote safe, affordable homes and vibrant, inclusive, sustainable communities for all Californians. To learn more about HCD, please visit us at our website. Department Website: https://www.hcd.ca.gov/ Special Requirements Confidentiality Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission. Employment Application (STD.678) It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application. Resume’s or other documents cannot substitute a state application. Applicants who fail to submit a completed STD. 678 will not be considered. Statement of Qualifications (SOQ) Interested individuals must submit a Statement of Qualifications (SOQ) in addition to the standard state application (form STD 678). Your SOQ will be considered the first interview for this position. If your qualifications are competitive, you will be invited to a formal interview. Resumes, cover letters, or any other documents cannot substitute the SOQ . When completing the SOQ, number your responses , include all relevant experience, education, and training, as applicable, and explain all answers thoroughly. Your SOQ should not exceed two pages, single-spaced, Arial 12-point font and address the following : What skills do you believe are most critical to be successful in this position? Please describe your experience in using those skills. Please provide some examples where you have worked within a team environment and demonstrated the ability to take initiative and work independently. What was the outcome? HCD Disclosure Requirements Selected candidates may be subject to rules imposed by a Conflict of Interest Code that apply to HCD employees, which may require filing a Statement of Economic Interest (Form 700). Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 4/2/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Housing & Community Development Attn: Hiring Unit | JC 422999 P.O. Box 952050 Sacramento , CA 94252-2050 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Housing & Community Development Hiring Unit | JC 422999 2020 W. El Camino Ave. (Lobby) Sacramento , CA 95833 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Please see Statement of Qualifications section. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Knowledge of, and experience in, loan underwriting, loan document analysis, loan closing, escrow, negotiation, appraisals, funds disbursal and loan-related report production, real estate, lending documents, and financial analysis. Ability to effectively interpret regulations, guidelines and policies associated with various affordable housing programs. Demonstrated ability to communicate clearly to all audiences (stakeholders, lenders, developers, HCD staff and management, etc.) regarding various affordable housing-related issues. Effective self-starter who is also able to work collaboratively when appropriate. Ability to prioritize workload without direction as needed to meet deadlines. Benefits HCD employees are eligible for a number of benefits. Health benefits and leave programs are available for most permanent, full-time employees and some permanent, part-time employees. Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements, which are contracts negotiated between the State of California and employee organizations that define employees' wages, hours, and conditions of employment. Some added benefits HCD offers include: Flexible Work Hours, Telework Opportunities, Health, Dental & Vision Benefits, Paid Sick & Vacation, Retirement, Basic Group Term Life Insurance, Employee Assistance Program, 11 Paid Holidays, 401(k) & 457 plans, Military Leave, Student Loan Forgiveness, Long Term Care, Group Legal Services, and Reimbursement Accounts. ** HCD Headquarters is moving to a new location in the Summer of 2024, which is close to light rail and the Sacramento River waterfront!** For more details about employee benefits, visit the California Department of Human Resources website. Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Department Website: https://www.hcd.ca.gov/ Hiring Unit Contact: Hiring Unit | JC 422999 (000) - Hiring@hcd.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Medical Management Unit (000) - Medical.Management@hcd.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information Click on the following link to complete a department recruitment survey: Recruitment Survey . To become 'list eligible' for consideration, interested candidates must successfully pass a civil service exam. You may apply and take the exam online at CalCareers . If you're new to the state application process please visit 3 Steps to a State Job . All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with “see resume” in place of duties performed or applications received without the following information for each job entry will be considered incomplete and will not be accepted: "To" and "from" dates (month/day/year) Hours worked per week Private sector job titles Supervisor name and phone number Job duties performed State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles). Background Investigation For all hires effective January 1, 2024, HCD will conduct a pre-employment background check on new to HCD and returning to HCD candidates. HCD will consider qualified candidates with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HCD is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 4/2/2024
Mar 20, 2024
Full Time
Job Description and Duties HCD values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. HCD believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join HCD and help us improve the lives of all Californians. Please Note: A Statement of Qualifications must be submitted along with your application in order to be considered for this position. Please see “special requirements” section for statement of qualifications instructions. Per CCR 249.3, this job control may be used to fill subsequent vacancies. Under California Government Code Section 14200, this position is eligible for hybrid telework and may be eligible for full-time remote work in some circumstances and/or time-periods, at the sole discretion of the Department. Telework-eligible applicants must reside in California. Headquarter location will be designated on the selected candidate's primary residence location. This is subject to change if HCD's criteria is met. Under general direction of the Unit Manager (Staff Services Manager I) in the Loan Closing Branch, Access to Opportunity/Homelessness Section the incumbent independently performs the more responsible, complex and varied day-to-day activities associated with grant and loan closing including analysis of financing documents and preparation of grant and loan closing documents functions which include the more responsible, varied, and technically difficult, developmental, or analytical assignments. You will find additional information about the job in the Duty Statement . Minimum Requirements You will find the Minimum Requirements in the Class Specification. HOUSING AND COMMUNITY DEVELOPMENT REPRESENTATIVE II Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-422999 Position #(s): 401-272-8962-030 Working Title: Telework Option - Hybrid - Loan Closing Branch Representative Classification: HOUSING AND COMMUNITY DEVELOPMENT REPRESENTATIVE II $5,967.00 - $7,474.00 # of Positions: Multiple Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Department Information The mission of the Department of Housing and Community Development (HCD) is to promote safe, affordable homes and vibrant, inclusive, sustainable communities for all Californians. To learn more about HCD, please visit us at our website. Department Website: https://www.hcd.ca.gov/ Special Requirements Confidentiality Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission. Employment Application (STD.678) It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application. Resume’s or other documents cannot substitute a state application. Applicants who fail to submit a completed STD. 678 will not be considered. Statement of Qualifications (SOQ) Interested individuals must submit a Statement of Qualifications (SOQ) in addition to the standard state application (form STD 678). Your SOQ will be considered the first interview for this position. If your qualifications are competitive, you will be invited to a formal interview. Resumes, cover letters, or any other documents cannot substitute the SOQ . When completing the SOQ, number your responses , include all relevant experience, education, and training, as applicable, and explain all answers thoroughly. Your SOQ should not exceed two pages, single-spaced, Arial 12-point font and address the following : What skills do you believe are most critical to be successful in this position? Please describe your experience in using those skills. Please provide some examples where you have worked within a team environment and demonstrated the ability to take initiative and work independently. What was the outcome? HCD Disclosure Requirements Selected candidates may be subject to rules imposed by a Conflict of Interest Code that apply to HCD employees, which may require filing a Statement of Economic Interest (Form 700). Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 4/2/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Housing & Community Development Attn: Hiring Unit | JC 422999 P.O. Box 952050 Sacramento , CA 94252-2050 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Housing & Community Development Hiring Unit | JC 422999 2020 W. El Camino Ave. (Lobby) Sacramento , CA 95833 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Please see Statement of Qualifications section. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Knowledge of, and experience in, loan underwriting, loan document analysis, loan closing, escrow, negotiation, appraisals, funds disbursal and loan-related report production, real estate, lending documents, and financial analysis. Ability to effectively interpret regulations, guidelines and policies associated with various affordable housing programs. Demonstrated ability to communicate clearly to all audiences (stakeholders, lenders, developers, HCD staff and management, etc.) regarding various affordable housing-related issues. Effective self-starter who is also able to work collaboratively when appropriate. Ability to prioritize workload without direction as needed to meet deadlines. Benefits HCD employees are eligible for a number of benefits. Health benefits and leave programs are available for most permanent, full-time employees and some permanent, part-time employees. Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements, which are contracts negotiated between the State of California and employee organizations that define employees' wages, hours, and conditions of employment. Some added benefits HCD offers include: Flexible Work Hours, Telework Opportunities, Health, Dental & Vision Benefits, Paid Sick & Vacation, Retirement, Basic Group Term Life Insurance, Employee Assistance Program, 11 Paid Holidays, 401(k) & 457 plans, Military Leave, Student Loan Forgiveness, Long Term Care, Group Legal Services, and Reimbursement Accounts. ** HCD Headquarters is moving to a new location in the Summer of 2024, which is close to light rail and the Sacramento River waterfront!** For more details about employee benefits, visit the California Department of Human Resources website. Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Department Website: https://www.hcd.ca.gov/ Hiring Unit Contact: Hiring Unit | JC 422999 (000) - Hiring@hcd.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Medical Management Unit (000) - Medical.Management@hcd.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information Click on the following link to complete a department recruitment survey: Recruitment Survey . To become 'list eligible' for consideration, interested candidates must successfully pass a civil service exam. You may apply and take the exam online at CalCareers . If you're new to the state application process please visit 3 Steps to a State Job . All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with “see resume” in place of duties performed or applications received without the following information for each job entry will be considered incomplete and will not be accepted: "To" and "from" dates (month/day/year) Hours worked per week Private sector job titles Supervisor name and phone number Job duties performed State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles). Background Investigation For all hires effective January 1, 2024, HCD will conduct a pre-employment background check on new to HCD and returning to HCD candidates. HCD will consider qualified candidates with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HCD is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 4/2/2024
Sonoma County, CA
Santa Rosa, California, United States
Position Information Are you looking for a rewarding career opportunity where you can showcase your accounting expertise? If so, a pply today and become an Accountant I with the County of Sonoma Human Services Department! Starting salary up to $ 42.70 /hour ($ 89,120 /year) plus a competitive total compensation package!* This Accountant I position will be part of the Human Services Department’s Valley of the Moon Children’s Center’s (VMCC) newly created Short-Term Residential Therapeutic Program (STRTP). They will be responsible for performing technical accounting work such as examining, analyzing, and verifying financial records and reports, as well as reviewing and analyzing transactions for completeness, accuracy, and proper coding. Additional responsibilities include: Planning, assigning, and reviewing the work of clerical employees engaged in maintaining accounting records Reviewing documents authorizing expenditures affecting various funds and accounts to ensure conformance with budget, fiscal procedures, and federal, state, and county regulations and policies Performing Enterprise Financial System (EFS) analysis and reconciliation of fiscal and accounting records and reports Performing the compilation of financial reports for federal, state, county, and other agencies Analyzing and interpreting complex accounting procedures and preparing recommendations for revisions Developing accounting procedures in coordination with other agencies and grantors to establish reporting schedules and controls for applicable fiscal requirements Preparing bills and claims for the Valley of the Moon Children's Center Short Term Residential Therapeutic Program The ideal candidate will possess: A solid understanding of government accounting principles and experience preparing financial reports A strong analytical and problem-solving skill set with the ability to analyze accounting related problems and identify and recommend novel solutions Experience making decisions and recommendations in accordance with applicable laws, regulations, and policies Strong communication skills with the ability to work independently as well as with others Experience interacting and consulting with management personnel regarding policies and procedures pertaining to federal, state, and county funds Proficiency in the Microsoft Office Suite, particularly Excel and Outlook The ability to perform complex analysis and accounting tasks Exceptional customer service skills A degree in Accounting and/or related finance field is desired but not required About the Human Services Department (HSD) HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community. As the largest agency in Sonoma County government, our mission is to protect vulnerable children and adults, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing high-quality, client-focused, cost-effective services and values the diversity, integrity, teamwork, leadership, and accountability of all staff in accomplishing the mission of the department. The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals and 12 paid holidays County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $650 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education * Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . This recruitment is being conducted to fill an Accountant I position in the Human Services Department. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education & Experience: Any combination of education and experience which would provide opportunity to acquire the knowledge and abilities listed. Normally, either possession of a college degree in accounting, finance or business administration with at least 12 semesters or 16 quarter units of accounting, including Principles of Accounting, Intermediate Accounting, Advanced Accounting, Governmental Accounting, Cost Accounting or Auditing; OR Possession of a Certified Public Accountant Certificate; OR Five years of Account Clerk experience including two years as an Accounting Technician or higher with Sonoma County and at least 9 semesters or 12 quarter units of college level accounting credit, would provide such opportunity. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Knowledge of: accounting theory, principles, and practices and their application to a wide variety of accounting transactions; modern office management procedures, practices, and equipment, particularly as they apply to accounting operations; data processing applications to accounting procedures. Ability to: analyze and evaluate accounting data; learn the principles and procedures of governmental accounting; prepare financial reports; make mathematical calculations rapidly and accurately; properly interpret and make decisions in accordance with laws, regulations and policies; establish and maintain cooperative working relationships with coworkers and staff of other County departments; supervise and review the work of a clerical accounting staff; communicate clearly and concisely both orally and in writing; prepare clear and concise fiscal reports; adjust to workload changes and work under pressure to meet deadlines. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: EP HR Tech: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 4/2/2024 11:59 PM Pacific
Mar 14, 2024
Full Time
Position Information Are you looking for a rewarding career opportunity where you can showcase your accounting expertise? If so, a pply today and become an Accountant I with the County of Sonoma Human Services Department! Starting salary up to $ 42.70 /hour ($ 89,120 /year) plus a competitive total compensation package!* This Accountant I position will be part of the Human Services Department’s Valley of the Moon Children’s Center’s (VMCC) newly created Short-Term Residential Therapeutic Program (STRTP). They will be responsible for performing technical accounting work such as examining, analyzing, and verifying financial records and reports, as well as reviewing and analyzing transactions for completeness, accuracy, and proper coding. Additional responsibilities include: Planning, assigning, and reviewing the work of clerical employees engaged in maintaining accounting records Reviewing documents authorizing expenditures affecting various funds and accounts to ensure conformance with budget, fiscal procedures, and federal, state, and county regulations and policies Performing Enterprise Financial System (EFS) analysis and reconciliation of fiscal and accounting records and reports Performing the compilation of financial reports for federal, state, county, and other agencies Analyzing and interpreting complex accounting procedures and preparing recommendations for revisions Developing accounting procedures in coordination with other agencies and grantors to establish reporting schedules and controls for applicable fiscal requirements Preparing bills and claims for the Valley of the Moon Children's Center Short Term Residential Therapeutic Program The ideal candidate will possess: A solid understanding of government accounting principles and experience preparing financial reports A strong analytical and problem-solving skill set with the ability to analyze accounting related problems and identify and recommend novel solutions Experience making decisions and recommendations in accordance with applicable laws, regulations, and policies Strong communication skills with the ability to work independently as well as with others Experience interacting and consulting with management personnel regarding policies and procedures pertaining to federal, state, and county funds Proficiency in the Microsoft Office Suite, particularly Excel and Outlook The ability to perform complex analysis and accounting tasks Exceptional customer service skills A degree in Accounting and/or related finance field is desired but not required About the Human Services Department (HSD) HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community. As the largest agency in Sonoma County government, our mission is to protect vulnerable children and adults, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing high-quality, client-focused, cost-effective services and values the diversity, integrity, teamwork, leadership, and accountability of all staff in accomplishing the mission of the department. The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals and 12 paid holidays County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $650 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education * Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . This recruitment is being conducted to fill an Accountant I position in the Human Services Department. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education & Experience: Any combination of education and experience which would provide opportunity to acquire the knowledge and abilities listed. Normally, either possession of a college degree in accounting, finance or business administration with at least 12 semesters or 16 quarter units of accounting, including Principles of Accounting, Intermediate Accounting, Advanced Accounting, Governmental Accounting, Cost Accounting or Auditing; OR Possession of a Certified Public Accountant Certificate; OR Five years of Account Clerk experience including two years as an Accounting Technician or higher with Sonoma County and at least 9 semesters or 12 quarter units of college level accounting credit, would provide such opportunity. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Knowledge of: accounting theory, principles, and practices and their application to a wide variety of accounting transactions; modern office management procedures, practices, and equipment, particularly as they apply to accounting operations; data processing applications to accounting procedures. Ability to: analyze and evaluate accounting data; learn the principles and procedures of governmental accounting; prepare financial reports; make mathematical calculations rapidly and accurately; properly interpret and make decisions in accordance with laws, regulations and policies; establish and maintain cooperative working relationships with coworkers and staff of other County departments; supervise and review the work of a clerical accounting staff; communicate clearly and concisely both orally and in writing; prepare clear and concise fiscal reports; adjust to workload changes and work under pressure to meet deadlines. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: EP HR Tech: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 4/2/2024 11:59 PM Pacific
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Licenses and Certifications Required: None. Notes to Applicants POSITION OVERVIEW : The primary purpose of the Customer Service Representative - Temp position is to respond to customer questions and complaints, provide information, and resolve problems for all airport customers and the public at Austin-Bergstrom International Airport ( AUS ). This position is also responsible for providing crowd management and assistance with customer experience and engagement services. The Customer Service Representative - Temp position is located in the airport terminal. The areas are within the non-secured & secured areas of the concourse and in baggage claim. The areas consist of the Visitor Information Centers, podiums, customs and roaming throughout the airport terminal. The duties consist of greeting customers, directing customers to correct ticket counter,gate, baggage carousel; respond to processing/access questions, provide directions/information on accessing airport services and amenities, provide crowd management and assistance with customer experience and engagement services and document customer general inquiry, provide guidance and assist with volunteers, assist with special projects, events and request as needed. ASSESSMENT A skills assessment will be required for this position. TRAVEL If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. APPLICATION INFORMATION A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application. The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application. VETERAN Veteran candidates will be required to provide a copy of their DD214 at the time of interview. ESSENTIAL PERSONNEL This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and in some cases when they are not scheduled. CRIMINAL HISTORY RECORDS CHECK The top candidate will be subject to a minimum 10 year criminal background check and security threat assessment. GOOD STANDING - DEPARTMENT / DIVISION EMPLOYEES Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified. LANGUAGE Must have the ability to read, write, and fluently speak in English. SHIFT INCENTIVE Shift work includes shift differential incentive for evening and night shifts and weekends. ON- CALL / CALL BACK RESPONSIBILITIES Position may require on-call or call back responsibilities. WORK HOURS Shift may change according to departmental needs; work hours may include after hours, holidays, and weekend work. DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS . Pay Range $23.04 - $26.50 Hours Thursday-Monday 5:00 am-9:00 am Thursday-Monday 3:00 pm-7:00 pm Hours may change depending on departmental needs. Work hours may include after hours, holidays, and weekend work. Job Close Date 05/01/2024 Type of Posting External Department Aviation Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Clerical Location Austin - Bergstrom International Airport Preferred Qualifications Ability to travel to more than one work location Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments. Resolves customer issues with one call resolution. Answers customer requests or inquiries concerning services, products, billing, and equipment. Verifies customer account and active services using various databases and software applications. Researches customer account information to explain services, charges, and adjustments. Logs customer complaints, creates service requests, and routes to the appropriate department(s). Maintains and files all generated service requests. Responsibilities - Supervisor and/or Leadership Exercised: May train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of billing procedures. Knowledge of good customer relations practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Skill in handling conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Do you meet these requirements? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * The Transportation Security Administration (TSA-division of the USA Dept. of Homeland Security) requires all employees of the Austin-Bergstrom International Airport to pass a minimum 10-year criminal background investigation and security threat assessment. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Check to be hired. I acknowledge and understand this position requires a 10-year Criminal Background Investigation and security threat assessment Optional & Required Documents Required Documents Optional Documents
Mar 19, 2024
Part Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Licenses and Certifications Required: None. Notes to Applicants POSITION OVERVIEW : The primary purpose of the Customer Service Representative - Temp position is to respond to customer questions and complaints, provide information, and resolve problems for all airport customers and the public at Austin-Bergstrom International Airport ( AUS ). This position is also responsible for providing crowd management and assistance with customer experience and engagement services. The Customer Service Representative - Temp position is located in the airport terminal. The areas are within the non-secured & secured areas of the concourse and in baggage claim. The areas consist of the Visitor Information Centers, podiums, customs and roaming throughout the airport terminal. The duties consist of greeting customers, directing customers to correct ticket counter,gate, baggage carousel; respond to processing/access questions, provide directions/information on accessing airport services and amenities, provide crowd management and assistance with customer experience and engagement services and document customer general inquiry, provide guidance and assist with volunteers, assist with special projects, events and request as needed. ASSESSMENT A skills assessment will be required for this position. TRAVEL If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. APPLICATION INFORMATION A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application. The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application. VETERAN Veteran candidates will be required to provide a copy of their DD214 at the time of interview. ESSENTIAL PERSONNEL This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and in some cases when they are not scheduled. CRIMINAL HISTORY RECORDS CHECK The top candidate will be subject to a minimum 10 year criminal background check and security threat assessment. GOOD STANDING - DEPARTMENT / DIVISION EMPLOYEES Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified. LANGUAGE Must have the ability to read, write, and fluently speak in English. SHIFT INCENTIVE Shift work includes shift differential incentive for evening and night shifts and weekends. ON- CALL / CALL BACK RESPONSIBILITIES Position may require on-call or call back responsibilities. WORK HOURS Shift may change according to departmental needs; work hours may include after hours, holidays, and weekend work. DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS . Pay Range $23.04 - $26.50 Hours Thursday-Monday 5:00 am-9:00 am Thursday-Monday 3:00 pm-7:00 pm Hours may change depending on departmental needs. Work hours may include after hours, holidays, and weekend work. Job Close Date 05/01/2024 Type of Posting External Department Aviation Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Clerical Location Austin - Bergstrom International Airport Preferred Qualifications Ability to travel to more than one work location Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments. Resolves customer issues with one call resolution. Answers customer requests or inquiries concerning services, products, billing, and equipment. Verifies customer account and active services using various databases and software applications. Researches customer account information to explain services, charges, and adjustments. Logs customer complaints, creates service requests, and routes to the appropriate department(s). Maintains and files all generated service requests. Responsibilities - Supervisor and/or Leadership Exercised: May train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of billing procedures. Knowledge of good customer relations practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Skill in handling conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Do you meet these requirements? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * The Transportation Security Administration (TSA-division of the USA Dept. of Homeland Security) requires all employees of the Austin-Bergstrom International Airport to pass a minimum 10-year criminal background investigation and security threat assessment. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Check to be hired. I acknowledge and understand this position requires a 10-year Criminal Background Investigation and security threat assessment Optional & Required Documents Required Documents Optional Documents
Introduction NOW OFFERING $12,000 HIRING BONUS* *Effective August 9, 2020, paid incrementally over 4 years THIS IS A NEWCONTINUOUSEXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. This examination may be reopened as necessary, and the names of additional candidates merged onto the existing list according to examination score. Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Application or Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications and supplemental questionnaires will only be accepted on-line. This is a continuous filing exam with filing deadlines on the first Friday of each month . WOMEN, MINORITIES, AND MILITARY VETERANS ARE STRONGLY ENCOURAGED TO APPLY Veterans who pass the examination process and provide a DD214 that meets the County’s criteria will receive additional points added to their final overall score. If you have previously applied or started an application for the Deputy Sheriff I (POST Academy Graduate) , Examination #23-8602-01 , please contact the examination analyst, Elaine Lemi, at elaine.lemi@acgov.org to reapply. In order to reapply, you must contact the analyst to have your previous application released back to you. DO NOT SUBMIT A DUPLICATE APPLICATION . The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you previously submitted an application and choose to reapply, your new score/disposition will replace your current disposition. If you do not wish to change your score/disposition, you are not required to reapply to this examination. Candidates who received a qualifying score cannot participate in the examination within six (6) months of their disposition notice. Candidates who did not qualify may reapply sixty (60) days from their disposition notice. Candidates who failed any of the exam components (i.e., written, oral exam), may reapply sixty (60) days from the exam date. Please read the announcement in its entirety for important dates and information. DESCRIPTION ABOUT THE ALAMEDA COUNTY SHERIFF'S OFFICE The Alameda County Sheriff's Office is a full-service law enforcement agency accredited through the Commission on Accreditation for Law Enforcement Agencies (CALEA) for its law enforcement services, its Regional Training Center, and its Dispatch Unit; the American Society of Crime Laboratory Directors Laboratory Accreditation Board for its Crime Lab; the Bomb Squad Commanders Advisory Board for its Explosive Ordinance Unit. Additionally, the agency's health care provider, Wellpath, has experience working with the National Commission on Correctional Health Care (NCCHC). The Sheriff's Office has a current budget of approximately $600 million and has over 1600 authorized positions, including in excess of 1000 sworn personnel. The agency's Chief Executive Officer is Sheriff / Coroner Yesenia L. Sanchez, who is assisted in the operation of the agency by Undersheriff April Luckett-Fahimi, Assistant Sheriffs Emmanuel Christy, and Daniel McNaughton. The Sheriff of Alameda County is responsible for a vast array of tasks and duties, including the following: Providing security to the Consolidated Superior Courts Operating the Coroner's Bureau Operating full-service criminalistics laboratory Performing Civil Process Operating a County Jail (Santa Rita) Operating the County Office of Emergency Services Providing patrol and investigative services to the unincorporated areas of Alameda County Pursuant to contractual agreements, providing patrol and investigative services to the City of Dublin, Oakland International Airport, Highland County Hospital, Social Services, and to the Alameda-Contra Costa Transit District Conducting a basic academy pursuant to Police Officer Standards and Training (P.O.S.T.) requirements. [ Sheriff's Academy website ] Providing Fish and Game enforcement Project Director of the Narcotics Task Force Serving as the Executive Director of the Sexual Assault Felony Enforcement (SAFE) Task Force Operating a Marine Patrol Unit in the San Francisco Bay waters. For more detailed information about the agency, visit: Alameda County's Sheriff's Office . THE POSITION D eputy Sheriffs, under general supervision at the higher level (Deputy Sheriff II), and close supervision at the lower level (Deputy Sheriff I), supervise the work and conduct of inmates in a county correctional institution; patrol an area and enforce law and order; receive and serve civil process; maintain order in courts; assist with special investigations; investigates circumstances surrounding death in cases referred to Coroner; under direction, coordinate emergency services programs and volunteer activities; and do related work as required. For more detailed information about the job classification, visit: Deputy Sheriff I (#8602) . MINIMUM QUALIFICATIONS EITHER I Current enrollment in a California Peace Officer Standards and Training (POST) certified Basic Academy, with successful completion of the academy by the time of appointment. OR II Successful completion of a California POST certified Basic academy within three (3) years of application date and possession of a POST Basic Law Enforcement certificate or proof of attendance of a California POST Requalification Course. AND License : Valid California State Motor Vehicle Operator's license. Age : Must be at least 21 years of age at time of appointment. Citizenship : Candidates are not required to be a US citizen but must be legally authorized to work in the United States under federal law. (SB 960). Special Requirement : Federal law and County policy requires that certain positions in the classification of Deputy Sheriff I, which require a commercial driver's license and the performance of duties defined as "safety sensitive" are subject to post-offer/pre-placement/pre-duty, reasonable suspicion, post-accident, random, return-to-duty and follow-up drug and alcohol testing. A thorough background investigation will be made of all prospective Deputy Sheriffs. A record of any felony conviction will result in disqualification. Physical Requirement : Hearing must be normal in each ear. Using both eyes must have far vision of at least 20/100 without glasses, correctable to 20/20 with glasses. Must be free from color blindness and permanent abnormality in either eye. These standards are confined to far vision and color vision. There are additional standards which may apply to other possible specific visual deficiencies. Applicants must be in excellent physical condition with above average strength, endurance, and agility and must meet California POST approved safety member physical standards. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Ability to : Read, understand, interpret and apply department policies, rules, laws, and ordinances pertaining to law enforcement work. Write clear, concise comprehensive reports. Accurately observe and remember names, faces, numbers, and events. Establish and maintain effective working relations with others. Exert physical force in the apprehension of suspects and in the saving of lives and property. Use good judgment in emergency or critical situations. Identify and address issues, problems, and opportunities. Interact with others in a way that gives them confidence in one’s intentions. Work effectively even when under stress or experiencing conflict. Communicate clearly and concisely verbally and in writing. Perform routine clerical and record keeping duties. Quickly learn and apply the rules, procedures, laws, and regulations relevant to the work. EXAMINATION COMPONENTS ***IMPORTANT TESTING INFORMATION - PLEASE READ IN ITS ENTIRETY*** Applicants must complete the Physical Abilities Test (PAT)/Work Sample Test Battery (WSTB). The acceptable pass point for the PAT/WSTB is 320 . Valid WSTB scores must be on the agency's letterhead and reflect the date of the test. Scores are valid for one year from the test date. Valid PAT/WSTB scores must be submitted to the recruitment analyst, Elaine Lemi, at elaine.lemi@acgov.org . In order to be invited to the oral examination, applicants must submit a WSTB score. Failure to submit a valid WSTB score will prevent candidates from moving forward in the recruitment process. Applicants who have not taken the WSTB exam may take the exam with the Alameda County Sheriff's Office. To view upcoming test dates andregister, please visit: PELLETB and PAT/WSTB Test Registration . Pick "PAT/WSTB" from the drop-down menu. Test scores must be submitted to the recruitment analyst, Elaine Lemi, at elaine.lemi@acgov.org . THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: 1) A review of applications and supplemental questionnaire to verify possession of minimum requirements. Those applicants who possess the minimum requirements for the class will move on to the next step in the examination process. * 2) An Oral Examination which will be weighted as 100% of the applicant's final examination score. 3) A thorough Background Investigation and Psychological Examination will be made of all prospective Deputy Sheriffs. A record of any felony conviction will result in disqualification. *Applicants must submit a valid PAT/WSTB score in order to move forward in the recruitment process. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. For more information on the Civil Service Selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs . Selection Plan Applicants will be informed via e-mail with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: T ENTATIVE SELECTION PLAN - For applications submitted by the April 5, 2024* , filing deadline. Deadline for Filing: Continuous Review of Applications and Supplemental Questionnaires for Minimum Qualification: Continuous Oral Exam *Week of April 29, 2024 *Updated 3/4/2024 Continuous: We will accept applications during thisperiod . All applications must be completed according to the instructions. Incomplete applications, and resumes in lieu of properly completed applications, will not be considered. Applications and supplemental questionnaires will only be accepted electronically,via the County's online application system by 5pm on the deadline for filing. Please note thatcompletingan application template is not the same as submitting an application for this position. To apply for the position, select the "Click Here to Apply" link on the announcement. IMPORTANT: In addition to a completed application, applicants must submit a valid PAT/WSTB score in order to move forward in the recruitment process. PAT/WSTB scores must be submitted to the recruitment analyst, Elaine Lemi, at elaine.lemi@acgov.org . Veterans’ Preference Each applicant entitled to veterans’ preference as provided in the Alameda County Civil Service Rules who has served in the armed forces of the United States during a war or campaign as defined by Section 1897 of the Government Code of the State of California and who has been discharged or released under honorable conditions and wishes to claim such preference shall do so by presenting proof of his/her honorable discharge (DD214) from the armed forces of the United States, showing the dates of his/her military service. Each applicant entitled to Disabled Veterans’ points as provided in the Alameda County Civil Service Rules, who wishes to claim such preference shall additionally present proof of military-connected disability from the United States Veterans Administration. U.S. military veterans (including applicants already employed by the County of Alameda) intending to claim preferential consideration pursuant to Alameda County Civil Service Rules must present proof of honorable discharge or release (DD Form 214) concurrent with this application but in no event later than the final step in the recruitment process (usually the oral interview.) To claim veteran’s preference, proof must be presented during check in on the date of the applicant’s scheduled oral interview. Failure to submit proof by this date will forfeit the applicant's claim to veterans' preference in such examination. Applicants will be required to presenta valid photoI.D. for admittance to each phase of the examination, i.e., driver's license, military I.D., Passport, or California Department of Motor Vehicle's I.D. card. *WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN* Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discounts, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g., At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g., theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page and clicking on the link 'last notice sent' for the respective recruitment. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Elaine Lemi | Human Resources Analyst Human Resource Services, County of Alameda (510) 272-6434 | elaine.lemi@acgov.org DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Introduction NOW OFFERING $12,000 HIRING BONUS* *Effective August 9, 2020, paid incrementally over 4 years THIS IS A NEWCONTINUOUSEXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. This examination may be reopened as necessary, and the names of additional candidates merged onto the existing list according to examination score. Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Application or Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications and supplemental questionnaires will only be accepted on-line. This is a continuous filing exam with filing deadlines on the first Friday of each month . WOMEN, MINORITIES, AND MILITARY VETERANS ARE STRONGLY ENCOURAGED TO APPLY Veterans who pass the examination process and provide a DD214 that meets the County’s criteria will receive additional points added to their final overall score. If you have previously applied or started an application for the Deputy Sheriff I (POST Academy Graduate) , Examination #23-8602-01 , please contact the examination analyst, Elaine Lemi, at elaine.lemi@acgov.org to reapply. In order to reapply, you must contact the analyst to have your previous application released back to you. DO NOT SUBMIT A DUPLICATE APPLICATION . The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you previously submitted an application and choose to reapply, your new score/disposition will replace your current disposition. If you do not wish to change your score/disposition, you are not required to reapply to this examination. Candidates who received a qualifying score cannot participate in the examination within six (6) months of their disposition notice. Candidates who did not qualify may reapply sixty (60) days from their disposition notice. Candidates who failed any of the exam components (i.e., written, oral exam), may reapply sixty (60) days from the exam date. Please read the announcement in its entirety for important dates and information. DESCRIPTION ABOUT THE ALAMEDA COUNTY SHERIFF'S OFFICE The Alameda County Sheriff's Office is a full-service law enforcement agency accredited through the Commission on Accreditation for Law Enforcement Agencies (CALEA) for its law enforcement services, its Regional Training Center, and its Dispatch Unit; the American Society of Crime Laboratory Directors Laboratory Accreditation Board for its Crime Lab; the Bomb Squad Commanders Advisory Board for its Explosive Ordinance Unit. Additionally, the agency's health care provider, Wellpath, has experience working with the National Commission on Correctional Health Care (NCCHC). The Sheriff's Office has a current budget of approximately $600 million and has over 1600 authorized positions, including in excess of 1000 sworn personnel. The agency's Chief Executive Officer is Sheriff / Coroner Yesenia L. Sanchez, who is assisted in the operation of the agency by Undersheriff April Luckett-Fahimi, Assistant Sheriffs Emmanuel Christy, and Daniel McNaughton. The Sheriff of Alameda County is responsible for a vast array of tasks and duties, including the following: Providing security to the Consolidated Superior Courts Operating the Coroner's Bureau Operating full-service criminalistics laboratory Performing Civil Process Operating a County Jail (Santa Rita) Operating the County Office of Emergency Services Providing patrol and investigative services to the unincorporated areas of Alameda County Pursuant to contractual agreements, providing patrol and investigative services to the City of Dublin, Oakland International Airport, Highland County Hospital, Social Services, and to the Alameda-Contra Costa Transit District Conducting a basic academy pursuant to Police Officer Standards and Training (P.O.S.T.) requirements. [ Sheriff's Academy website ] Providing Fish and Game enforcement Project Director of the Narcotics Task Force Serving as the Executive Director of the Sexual Assault Felony Enforcement (SAFE) Task Force Operating a Marine Patrol Unit in the San Francisco Bay waters. For more detailed information about the agency, visit: Alameda County's Sheriff's Office . THE POSITION D eputy Sheriffs, under general supervision at the higher level (Deputy Sheriff II), and close supervision at the lower level (Deputy Sheriff I), supervise the work and conduct of inmates in a county correctional institution; patrol an area and enforce law and order; receive and serve civil process; maintain order in courts; assist with special investigations; investigates circumstances surrounding death in cases referred to Coroner; under direction, coordinate emergency services programs and volunteer activities; and do related work as required. For more detailed information about the job classification, visit: Deputy Sheriff I (#8602) . MINIMUM QUALIFICATIONS EITHER I Current enrollment in a California Peace Officer Standards and Training (POST) certified Basic Academy, with successful completion of the academy by the time of appointment. OR II Successful completion of a California POST certified Basic academy within three (3) years of application date and possession of a POST Basic Law Enforcement certificate or proof of attendance of a California POST Requalification Course. AND License : Valid California State Motor Vehicle Operator's license. Age : Must be at least 21 years of age at time of appointment. Citizenship : Candidates are not required to be a US citizen but must be legally authorized to work in the United States under federal law. (SB 960). Special Requirement : Federal law and County policy requires that certain positions in the classification of Deputy Sheriff I, which require a commercial driver's license and the performance of duties defined as "safety sensitive" are subject to post-offer/pre-placement/pre-duty, reasonable suspicion, post-accident, random, return-to-duty and follow-up drug and alcohol testing. A thorough background investigation will be made of all prospective Deputy Sheriffs. A record of any felony conviction will result in disqualification. Physical Requirement : Hearing must be normal in each ear. Using both eyes must have far vision of at least 20/100 without glasses, correctable to 20/20 with glasses. Must be free from color blindness and permanent abnormality in either eye. These standards are confined to far vision and color vision. There are additional standards which may apply to other possible specific visual deficiencies. Applicants must be in excellent physical condition with above average strength, endurance, and agility and must meet California POST approved safety member physical standards. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Ability to : Read, understand, interpret and apply department policies, rules, laws, and ordinances pertaining to law enforcement work. Write clear, concise comprehensive reports. Accurately observe and remember names, faces, numbers, and events. Establish and maintain effective working relations with others. Exert physical force in the apprehension of suspects and in the saving of lives and property. Use good judgment in emergency or critical situations. Identify and address issues, problems, and opportunities. Interact with others in a way that gives them confidence in one’s intentions. Work effectively even when under stress or experiencing conflict. Communicate clearly and concisely verbally and in writing. Perform routine clerical and record keeping duties. Quickly learn and apply the rules, procedures, laws, and regulations relevant to the work. EXAMINATION COMPONENTS ***IMPORTANT TESTING INFORMATION - PLEASE READ IN ITS ENTIRETY*** Applicants must complete the Physical Abilities Test (PAT)/Work Sample Test Battery (WSTB). The acceptable pass point for the PAT/WSTB is 320 . Valid WSTB scores must be on the agency's letterhead and reflect the date of the test. Scores are valid for one year from the test date. Valid PAT/WSTB scores must be submitted to the recruitment analyst, Elaine Lemi, at elaine.lemi@acgov.org . In order to be invited to the oral examination, applicants must submit a WSTB score. Failure to submit a valid WSTB score will prevent candidates from moving forward in the recruitment process. Applicants who have not taken the WSTB exam may take the exam with the Alameda County Sheriff's Office. To view upcoming test dates andregister, please visit: PELLETB and PAT/WSTB Test Registration . Pick "PAT/WSTB" from the drop-down menu. Test scores must be submitted to the recruitment analyst, Elaine Lemi, at elaine.lemi@acgov.org . THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: 1) A review of applications and supplemental questionnaire to verify possession of minimum requirements. Those applicants who possess the minimum requirements for the class will move on to the next step in the examination process. * 2) An Oral Examination which will be weighted as 100% of the applicant's final examination score. 3) A thorough Background Investigation and Psychological Examination will be made of all prospective Deputy Sheriffs. A record of any felony conviction will result in disqualification. *Applicants must submit a valid PAT/WSTB score in order to move forward in the recruitment process. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. For more information on the Civil Service Selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs . Selection Plan Applicants will be informed via e-mail with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: T ENTATIVE SELECTION PLAN - For applications submitted by the April 5, 2024* , filing deadline. Deadline for Filing: Continuous Review of Applications and Supplemental Questionnaires for Minimum Qualification: Continuous Oral Exam *Week of April 29, 2024 *Updated 3/4/2024 Continuous: We will accept applications during thisperiod . All applications must be completed according to the instructions. Incomplete applications, and resumes in lieu of properly completed applications, will not be considered. Applications and supplemental questionnaires will only be accepted electronically,via the County's online application system by 5pm on the deadline for filing. Please note thatcompletingan application template is not the same as submitting an application for this position. To apply for the position, select the "Click Here to Apply" link on the announcement. IMPORTANT: In addition to a completed application, applicants must submit a valid PAT/WSTB score in order to move forward in the recruitment process. PAT/WSTB scores must be submitted to the recruitment analyst, Elaine Lemi, at elaine.lemi@acgov.org . Veterans’ Preference Each applicant entitled to veterans’ preference as provided in the Alameda County Civil Service Rules who has served in the armed forces of the United States during a war or campaign as defined by Section 1897 of the Government Code of the State of California and who has been discharged or released under honorable conditions and wishes to claim such preference shall do so by presenting proof of his/her honorable discharge (DD214) from the armed forces of the United States, showing the dates of his/her military service. Each applicant entitled to Disabled Veterans’ points as provided in the Alameda County Civil Service Rules, who wishes to claim such preference shall additionally present proof of military-connected disability from the United States Veterans Administration. U.S. military veterans (including applicants already employed by the County of Alameda) intending to claim preferential consideration pursuant to Alameda County Civil Service Rules must present proof of honorable discharge or release (DD Form 214) concurrent with this application but in no event later than the final step in the recruitment process (usually the oral interview.) To claim veteran’s preference, proof must be presented during check in on the date of the applicant’s scheduled oral interview. Failure to submit proof by this date will forfeit the applicant's claim to veterans' preference in such examination. Applicants will be required to presenta valid photoI.D. for admittance to each phase of the examination, i.e., driver's license, military I.D., Passport, or California Department of Motor Vehicle's I.D. card. *WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN* Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discounts, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g., At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g., theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page and clicking on the link 'last notice sent' for the respective recruitment. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Elaine Lemi | Human Resources Analyst Human Resource Services, County of Alameda (510) 272-6434 | elaine.lemi@acgov.org DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: Continuous
Minimum Qualifications Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Licenses or Certifications: None Notes to Applicants Who Are We? Austin Animal Center‘s mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets. Why work here? If you love animals and want to make a positive impact on our community this is the place for you!We at Austin Animal Center is committed to the wellbeing of animals in our community and shelter. On a daily basis, the work we do here helps hundreds of animals and people within our network. What’s the Job? As a Customer Care Rep you must have the ability to communicate effectively and give your undivided attention to citizens when delivering customer services. This position will rotate between conducting conversations with customers that want to adopt an animal (Adoptions) and conversations with customers to assess their needs to connect the customer with there sources that will enable them to keep their pet in the home. Recommend alternatives to achieve mutually beneficial outcomes and to deepen the customers’ understanding of our policies and procedures. (Intake). This position will advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating, and maintaining electronic records associated with customers and animals. Customer communication will occur in person, email, fax, phone or 311. The Customer Care Representative will have the ability to respond to inquiries as quickly as possible while showing compassion and empathy and the ability to handle problems with little or no supervision. The ideal candidate will be a professional, extremely strong verbal communicator, with great listening and organization skills. The individual will have the ability to create effortless experiences by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions. Able to be a successful team member with strong verbal communication skills who excels at customer interaction, delivers practical solutions, thrives in quick paced, ever changing, ambiguous and collaborative team environment. Pay Range $22.40 - $25.48 Hours Hours may vary. This position will work 40 hours per week and require working weekends and evenings. Job Close Date 04/04/2024 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications Preferred Experience: Experience providing professional and courteous customer service with internal and external customers. Demonstrated ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues. Ability to navigate ambiguity and adapt to a quickly changing environment. Capable of working well under pressure. Bilingual (Spanish). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating and maintaining electronic records associated with customers and animals. 2. Communicate with customers in person and receive and respond to customer inquiries via email, fax, phone or 311. 3. Contribute to the programs and services that support the shelter’s live outcome goal. 4. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events, while adhering to disease management and safety protocols. 5. Safely and humanely handle animals for purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events. 6. Collect payments by accepting cash, making change for cash customers. Responsibilities - Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of good customer relations practices. Knowledge of animal services and animal related programs. Skill in handling multiple tasks and prioritizing. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in observation and classification of animals. Skill in using computers and related software applications. Skill in information analysis and problem solving. Skill in safely handling animals, including those with unknown temperament. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to quickly recognize and interpret animal signaling. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Animal Service Customer Care Representative position are: Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Do you meet these minimum qualifications? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * Describe your experience providing professional and courteous customer service with internal and external customers. (Open Ended Question) * The ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues are essential in this position. Please briefly describe your ability to resolve complex customer complaints. (Open Ended Question) * Please tell us about your ability to navigate ambiguity and adapt to a quickly changing environment. (Open Ended Question) * Please describe your experience working under pressure with tight deadlines in a professional setting. (Open Ended Question) * Are you bilingual with the ability to fluently speak and write in both English and Spanish? Yes No Optional & Required Documents Required Documents Resume Optional Documents Cover Letter
Mar 22, 2024
Full Time
Minimum Qualifications Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Licenses or Certifications: None Notes to Applicants Who Are We? Austin Animal Center‘s mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets. Why work here? If you love animals and want to make a positive impact on our community this is the place for you!We at Austin Animal Center is committed to the wellbeing of animals in our community and shelter. On a daily basis, the work we do here helps hundreds of animals and people within our network. What’s the Job? As a Customer Care Rep you must have the ability to communicate effectively and give your undivided attention to citizens when delivering customer services. This position will rotate between conducting conversations with customers that want to adopt an animal (Adoptions) and conversations with customers to assess their needs to connect the customer with there sources that will enable them to keep their pet in the home. Recommend alternatives to achieve mutually beneficial outcomes and to deepen the customers’ understanding of our policies and procedures. (Intake). This position will advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating, and maintaining electronic records associated with customers and animals. Customer communication will occur in person, email, fax, phone or 311. The Customer Care Representative will have the ability to respond to inquiries as quickly as possible while showing compassion and empathy and the ability to handle problems with little or no supervision. The ideal candidate will be a professional, extremely strong verbal communicator, with great listening and organization skills. The individual will have the ability to create effortless experiences by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions. Able to be a successful team member with strong verbal communication skills who excels at customer interaction, delivers practical solutions, thrives in quick paced, ever changing, ambiguous and collaborative team environment. Pay Range $22.40 - $25.48 Hours Hours may vary. This position will work 40 hours per week and require working weekends and evenings. Job Close Date 04/04/2024 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications Preferred Experience: Experience providing professional and courteous customer service with internal and external customers. Demonstrated ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues. Ability to navigate ambiguity and adapt to a quickly changing environment. Capable of working well under pressure. Bilingual (Spanish). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating and maintaining electronic records associated with customers and animals. 2. Communicate with customers in person and receive and respond to customer inquiries via email, fax, phone or 311. 3. Contribute to the programs and services that support the shelter’s live outcome goal. 4. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events, while adhering to disease management and safety protocols. 5. Safely and humanely handle animals for purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events. 6. Collect payments by accepting cash, making change for cash customers. Responsibilities - Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of good customer relations practices. Knowledge of animal services and animal related programs. Skill in handling multiple tasks and prioritizing. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in observation and classification of animals. Skill in using computers and related software applications. Skill in information analysis and problem solving. Skill in safely handling animals, including those with unknown temperament. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to quickly recognize and interpret animal signaling. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Animal Service Customer Care Representative position are: Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Do you meet these minimum qualifications? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * Describe your experience providing professional and courteous customer service with internal and external customers. (Open Ended Question) * The ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues are essential in this position. Please briefly describe your ability to resolve complex customer complaints. (Open Ended Question) * Please tell us about your ability to navigate ambiguity and adapt to a quickly changing environment. (Open Ended Question) * Please describe your experience working under pressure with tight deadlines in a professional setting. (Open Ended Question) * Are you bilingual with the ability to fluently speak and write in both English and Spanish? Yes No Optional & Required Documents Required Documents Resume Optional Documents Cover Letter
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience in customer service. Licenses or Certifications: None. Notes to Applicants Who Are We? Austin Animal Center is the municipal shelter for the City of Austin and unincorporated Travis County, providing shelter to thousands of animals annually as well as providing animal protection and pet resource services. We accept stray and owned animals regardless of age, health, species or breed. Our goal is to place all adoptable animals in forever homes through adoption, foster care, or rescue partner groups. Why work here? If you love animals and want to make a positive impact on our community this is the place for you!We at Austin Animal Center is committed to the wellbeing of animals in our community and shelter. On a daily basis, the work we do here helps hundreds of animals and people within our network. What is the Job? The Customer Care Representative Senior will provide guidance, assistance, and training to Customer Service Representatives. This role is responsible for addressing initial staff and customer questions, concerns, and determining when situations need to be escalated to the supervisor. This role will advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines, and fees. Customer communication will occur in person, email, fax, phone, or 311. The ideal candidate will be a strong verbal communicator with great listening and organization skills. They will have the ability to create effortless experiences by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions with little to no supervision. They must be a successful team member with exemplary customer service. Must be computer proficient, and possess the ability to learn, adapt quickly, and multi-task in a busy, fast-paced, ever-changing environment. Must have the ability to accurately create, update, and maintain electronic records associated with customers and animals, as well as provide humane handling of animals while adhering to disease management and safety protocols. Regarding Your Application: A complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title, employment dates, and responsibilities/duties performed for all jobs you wish to be considered. A résumé is required and will not substitute for a complete employment application. A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference. If you are selected for hire: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. A Criminal Background check ( CBI ) will be conducted. Additional Information: Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ASO worksite - including construction sites, parking lot, or in any personal vehicle located on the premises. Please Note this posting may close any time after 7 days. Pay Range $23.04 - $26.50 Hours Workdays will vary; however, this position will work 40 hours per week and be required to work weekends to help support operations when the shelter receives a higher volume of visitors. Job Close Date 04/02/2024 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications Preferred Experience: Experience leading a team Demonstrated ability to adapt to a quickly changing environment Demonstrated ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues Experience working under pressure Demonstrated ability to remain professional and courteous with internal and external customers Experience leading, developing, implementing, coordinating, and evaluating outcome-based programs and services Experience developing effective relationships with other staff departments to identify and address organization needs Bi-lingual (Spanish) Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees. Communicate with customers in person and receive and respond to customer inquiries via email, fax or phone. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessment, environmental enrichment and promotional events. Accurately process customer and animal transactions, including corrections to customer accounts using various databases and software applications. Contribute to programs and services that support the shelter’s live outcome goal. Provide training and technical assistance to employees. Assign and prioritize daily tasks in order to meet daily customer demands. Monitor assignments to ensure completion. Balance cash drawer by counting cash at beginning and end of work shift. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of supervisory and managerial techniques and principles. Knowledge of federal, state and local laws pertaining to animals. Knowledge of animal services and related programs. Knowledge of good customer relations practices. Skill in using computers and related software applications. Skill in handling multiple tasks and prioritizing Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in information analysis and problem solving. Skill in using computers and related software applications. Skill in observation and classification of animals. Skill in safely handling animals, including those with unknown temperament. Ability to quickly recognize and interpret animal signaling. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to train others. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires Graduation from High School or equivalent, plus two (2) years of experience in customer service. Do you meet these qualifications? Yes No * Please describe your experience in providing leadership to peers or subordinates to ensure customer service needs are met. (Open Ended Question) * Give an example of an average fast-paced day in your current or a more recent job when you had to manage competing demands that required excellent multi-tasking and organizational skills. (Open Ended Question) * Exceptional communication skills (verbal and written) and customer service are essential in this position. Briefly describe your customer service experience, include steps that you make take to resolve customer complaints. (Open Ended Question) * In concise detail, please describe your experience researching and resolving complex issues for internal and external customers. (Open Ended Question) * Are you bilingual in English/Spanish? Yes No * Are you willing to work varied hours to include evenings, and weekend day(s)? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Mar 20, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience in customer service. Licenses or Certifications: None. Notes to Applicants Who Are We? Austin Animal Center is the municipal shelter for the City of Austin and unincorporated Travis County, providing shelter to thousands of animals annually as well as providing animal protection and pet resource services. We accept stray and owned animals regardless of age, health, species or breed. Our goal is to place all adoptable animals in forever homes through adoption, foster care, or rescue partner groups. Why work here? If you love animals and want to make a positive impact on our community this is the place for you!We at Austin Animal Center is committed to the wellbeing of animals in our community and shelter. On a daily basis, the work we do here helps hundreds of animals and people within our network. What is the Job? The Customer Care Representative Senior will provide guidance, assistance, and training to Customer Service Representatives. This role is responsible for addressing initial staff and customer questions, concerns, and determining when situations need to be escalated to the supervisor. This role will advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines, and fees. Customer communication will occur in person, email, fax, phone, or 311. The ideal candidate will be a strong verbal communicator with great listening and organization skills. They will have the ability to create effortless experiences by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions with little to no supervision. They must be a successful team member with exemplary customer service. Must be computer proficient, and possess the ability to learn, adapt quickly, and multi-task in a busy, fast-paced, ever-changing environment. Must have the ability to accurately create, update, and maintain electronic records associated with customers and animals, as well as provide humane handling of animals while adhering to disease management and safety protocols. Regarding Your Application: A complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title, employment dates, and responsibilities/duties performed for all jobs you wish to be considered. A résumé is required and will not substitute for a complete employment application. A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference. If you are selected for hire: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. A Criminal Background check ( CBI ) will be conducted. Additional Information: Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ASO worksite - including construction sites, parking lot, or in any personal vehicle located on the premises. Please Note this posting may close any time after 7 days. Pay Range $23.04 - $26.50 Hours Workdays will vary; however, this position will work 40 hours per week and be required to work weekends to help support operations when the shelter receives a higher volume of visitors. Job Close Date 04/02/2024 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications Preferred Experience: Experience leading a team Demonstrated ability to adapt to a quickly changing environment Demonstrated ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues Experience working under pressure Demonstrated ability to remain professional and courteous with internal and external customers Experience leading, developing, implementing, coordinating, and evaluating outcome-based programs and services Experience developing effective relationships with other staff departments to identify and address organization needs Bi-lingual (Spanish) Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees. Communicate with customers in person and receive and respond to customer inquiries via email, fax or phone. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessment, environmental enrichment and promotional events. Accurately process customer and animal transactions, including corrections to customer accounts using various databases and software applications. Contribute to programs and services that support the shelter’s live outcome goal. Provide training and technical assistance to employees. Assign and prioritize daily tasks in order to meet daily customer demands. Monitor assignments to ensure completion. Balance cash drawer by counting cash at beginning and end of work shift. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of supervisory and managerial techniques and principles. Knowledge of federal, state and local laws pertaining to animals. Knowledge of animal services and related programs. Knowledge of good customer relations practices. Skill in using computers and related software applications. Skill in handling multiple tasks and prioritizing Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in information analysis and problem solving. Skill in using computers and related software applications. Skill in observation and classification of animals. Skill in safely handling animals, including those with unknown temperament. Ability to quickly recognize and interpret animal signaling. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to train others. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires Graduation from High School or equivalent, plus two (2) years of experience in customer service. Do you meet these qualifications? Yes No * Please describe your experience in providing leadership to peers or subordinates to ensure customer service needs are met. (Open Ended Question) * Give an example of an average fast-paced day in your current or a more recent job when you had to manage competing demands that required excellent multi-tasking and organizational skills. (Open Ended Question) * Exceptional communication skills (verbal and written) and customer service are essential in this position. Briefly describe your customer service experience, include steps that you make take to resolve customer complaints. (Open Ended Question) * In concise detail, please describe your experience researching and resolving complex issues for internal and external customers. (Open Ended Question) * Are you bilingual in English/Spanish? Yes No * Are you willing to work varied hours to include evenings, and weekend day(s)? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
BERKELEY SCHOOLS
Berkeley, California, United States
Basic Function and Representative Duties BASIC FUNCTION: Under the direction of an assigned supervisor, oversee and participate in the operation of the satellite kitchen at an assigned elementary or middle school site; prepare and serve hot and cold food items; maintain satellite kitchen facilities and equipment in a clean and sanitary condition; perform cashiering duties; lead, train, and provide work direction and guidance to Nutrition Services staff; may also work in the central kitchen to assist in preparing and packaging meals for transport to assigned satellite location(s). DISTINGUISHING CHARACTERISTICS: Incumbents in the Nutrition Services Satellite Operator I classification are responsible for the operations, food service and staff assigned to an elementary and middle school serving kitchen site. Incumbents in the Nutrition Services Satellite Operator II operate a high school serving kitchen requiring food cooking and preparation with a more diverse menu and a larger staff. REPRESENTATIVE DUTIES: ESSENTIAL DUTIES: • Oversee and participate in the operation of the satellite kitchen at an assigned elementary school site; determine appropriate quantities of food items to meet student needs; assure related food service activities comply with established safety and sanitation requirements • Prepare and serve hot and cold food items; observe quality and quantity of food served according to established procedures; assure proper temperature of foods; heat, arrange and distribute food items according to established procedures and portion control standards • Oversee and participate in maintaining satellite kitchen facilities and equipment in a clean and sanitary condition; clean serving counters, food containers and food service equipment; operate dishwashers and wash trays, pots, pans, plates, utensils and other serving equipment as assigned; observe and enforce health and sanitation requirements • Lead, train, and provide work direction and guidance to Nutrition Services staff; assign staff duties and review work for accuracy and completeness; • Prepare food and beverages for sale; count and set-up plates, trays and utensils; stock condiments, food items and paper goods; order, pick up, inspect, receive, store and rotate food items and supplies as directed; stock bins with food supplies; conduct daily inventories as directed, and arrange for adjustments in deliveries if necessary • Perform cashiering duties; count money and make correct change; prepare, balance and verify cash drawers; review and verify receipts; prepare bank deposits as directed • Operate standard food service equipment such as ovens, warmers and food service machines • Communicate with students and staff as well as supervisors to exchange information and resolve issues or concerns • Serve food to students and staff according to specified time schedules • Maintain a variety of records related to food items, inventory, sales and assigned activities; prepare routine food service reports OTHER DUTIES: Perform related duties as assigned Knowledge and Abilities KNOWLEDGE OF: School food service operations Quantity food preparation including assembling and heating food items and ingredients Sanitation and safety practices related to preparing, handling and serving food Methods, equipment and techniques used in large-quantity food assembly Oral and written communication skills Interpersonal skills using tact, patience and courtesy Principles of training and providing work direction Health and safety regulations Inventory practices and procedures Portion control techniques Storage and rotation of perishable food Mathematic calculations and cashiering skills Proper lifting techniques Record-keeping techniques ABILITY TO: Oversee and participate in the operation of the satellite kitchen at an assigned school site Prepare and serve hot and cold food items to students and staff Maintain satellite facilities and equipment in a clean and sanitary condition Perform cashiering duties and make change accurately Lead, train and provide work direction and guidance to assigned Nutrition Services staff Determine appropriate quantities of food items to meet student needs Operate standard kitchen equipment safely and efficiently Follow and assure compliance with health and sanitation requirements Store and rotate food supplies in storage areas according to established procedures Conduct daily inventories and order appropriate amounts of food items and supplies Communicate effectively both orally and in writing Establish and maintain cooperative and effective working relationships with others Meet schedules and time lines Work independently with little direction or supervision Add, subtract, multiply and divide quickly and accurately Maintain various records related to work performed Education, Experience and Other Requirements EDUCATION AND EXPERIENCE: Any combination equivalent to: graduation from high school and two years increasingly responsible experience in the preparation and serving of food in large quantities including work with inventory functions LICENSES AND OTHER REQUIREMENTS: Valid and appropriate ServSafe food service certification obtained through a proctored exam Working Conditions and Additional Information ENVIRONMENT: Food service environment Subject to heat from ovens PHYSICAL DEMANDS: Standing for extended periods of time Hearing and speaking to exchange information Lifting, carrying, pushing or pulling objects typically weighing up to 50 and up to 60 pounds with assistance Dexterity of hands and fingers to operate food service equipment and perform tasks requiring repetitive motion Reaching overhead, above shoulders and horizontally Bending at the waist, kneeling or squatting Seeing to monitor food quality and quantity and to read small print HAZARDS: Heat from ovens Exposure to very hot foods, equipment, metal objects and electrical equipment Exposure to cleaning chemicals and fumes May be required to work around moving mechanical parts May work on or around slippery floors Will be required to handle sharp objects such as knives and slicers EXAMINATION WEIGHT: Assessments may consist of a written, oral and/or performance examinations. FIRST EXAMINATION: 50% SECOND EXAMINATION: 50% Qualified candidates will be notified of the minimum passing points for each examination part. Qualified Applicants will be notified of the date, time, and place of the Examinations. OTHER: Proof of identification for completion of Form I-9, Employment Eligibility Verification, must be submitted at the time of processing for employment. SALARIES: All salaries as stated are based on present information and are subject to change. Appointments are made at the minimum salary shown in the posting and increases are granted at intervals based on anniversary date. NONDISCRIMINATION STATEMENT In accordance with the provisions of Sections 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, Title IX of the Education Amendments of 1972, Title VI and Title VII of the Civil Rights Act of 1964, California's Fair Employment and Housing Act, Education Code Section 220, and Berkeley Unified School District Policy, no qualified person shall, on the basis of race, ethnicity, ancestry, color, national origin, religion, actual or perceived sex, gender, gender identity, gender expression, handicap, age or sexual orientation, or on the basis of a person's association with a person or group with one or more of these actual or perceived characteristics be excluded from participation in, be denied the benefits of, or otherwise be subjected to discrimination under any program or activity in the Berkeley Unified School District. The Board prohibits unlawful discrimination against and/or harassment of district employees and job applicants on the basis of actual or perceived race, color, national origin, ancestry, religious creed, age, marital status, pregnancy, physical or mental disability, medical condition, veteran status, sex, gender, sexual orientation, at any district site and/or activity. The Board also prohibits retaliation against any district employee or job applicant who complains, testifies or in any way participates in the district's complaint procedures instituted pursuant to this policy." If there are questions concerning Section 504 or disability accommodations for job applicants/employees under the ADA, please contact the Office of Human Resources, Berkeley Unified School District. If there are questions concerning discrimination on the basis of sex or any of the other classifications noted above, please contact the Title IX Coordinator at (510) 486-9338. SALARIES: All salaries as stated are based on present information and are subject to change. Appointments are made at the minimum salary shown and increases are granted at intervals based on satisfactory service. BENEFITS (FOR PERMANENT EMPLOYEES): Health plans provide for full coverage for employees and family in the area of medical and dental insurance to a negotiated maximum. All employees who work an average regular assignment of less than 5-1/2 hours a day (.72 FTE or less) shall be entitled to health insurance coverage and dental insurance coverage on a pro-rated basis. This position is covered by Social Security and may be eligible for California Public Employees Retirement System (CalPERS), with joint employee and employer paid contributions. Current members of CalPERS working in other California state, county, city, and school districts can transfer retirement service credit to the District. All employees are enrolled in an Employee Assistant Program (EAP). The District also offers various optional benefits including life insurance, short term disability, Vision Service Plan (VSP), and a medical and dependent care flexible spending option. VACATION: Regular, non-management, District employees shall accrue vacation as follows: 1-3 Years: Ten (10) working days per year until he/she has completed four (4) years of service. 4-9 Years: Fifteen (15) working days per year until he/she has completed ten (10) years of service. 10-14 Years: Twenty (20) working days per year until he/she has completed fifteen (15) years of service. 15+ Years: Twenty-five (25) working days per year. Regular twelve (12) month employees shall accrue two (2) additional days of vacation per year at each step indicated above. HOLIDAYS: Annual employees receive seventeen (17) paid holidays per year: Independence Day Labor Day Veterans' Day Thanksgiving Holiday (3 Days) Winter Board Holiday (3 Days) New Year's Holiday (2 Days) Martin Luther King's Birthday Lincoln's Birthday Washington's Birthday Spring Board Holiday Malcolm X's Birthday Memorial Day School Year employees may receive sixteen (16) paid holidays, including all of the above except Independence Day (4th of July). PROFESSIONAL DEVELOPMENT: Classified employees may also participate in professional development activities to enhance their careers. HEALTH AND CHARACTER INVESTIGATIONS: Candidates selected for appointment may be required to pass a medical examination given by a Commission-designated physician to determine physical fitness for District employment. The Commission may disqualify any eligible candidates on the basis of the examining physician's report. The District also conducts a fingerprinting background check for all potential candidates for hire. All convictions must be declared and explained on the application; failure to do so will automatically disqualify the application. Tuberculosis tests must be completed and a negative result must be supplied prior to beginning work.
Mar 07, 2024
Full Time
Basic Function and Representative Duties BASIC FUNCTION: Under the direction of an assigned supervisor, oversee and participate in the operation of the satellite kitchen at an assigned elementary or middle school site; prepare and serve hot and cold food items; maintain satellite kitchen facilities and equipment in a clean and sanitary condition; perform cashiering duties; lead, train, and provide work direction and guidance to Nutrition Services staff; may also work in the central kitchen to assist in preparing and packaging meals for transport to assigned satellite location(s). DISTINGUISHING CHARACTERISTICS: Incumbents in the Nutrition Services Satellite Operator I classification are responsible for the operations, food service and staff assigned to an elementary and middle school serving kitchen site. Incumbents in the Nutrition Services Satellite Operator II operate a high school serving kitchen requiring food cooking and preparation with a more diverse menu and a larger staff. REPRESENTATIVE DUTIES: ESSENTIAL DUTIES: • Oversee and participate in the operation of the satellite kitchen at an assigned elementary school site; determine appropriate quantities of food items to meet student needs; assure related food service activities comply with established safety and sanitation requirements • Prepare and serve hot and cold food items; observe quality and quantity of food served according to established procedures; assure proper temperature of foods; heat, arrange and distribute food items according to established procedures and portion control standards • Oversee and participate in maintaining satellite kitchen facilities and equipment in a clean and sanitary condition; clean serving counters, food containers and food service equipment; operate dishwashers and wash trays, pots, pans, plates, utensils and other serving equipment as assigned; observe and enforce health and sanitation requirements • Lead, train, and provide work direction and guidance to Nutrition Services staff; assign staff duties and review work for accuracy and completeness; • Prepare food and beverages for sale; count and set-up plates, trays and utensils; stock condiments, food items and paper goods; order, pick up, inspect, receive, store and rotate food items and supplies as directed; stock bins with food supplies; conduct daily inventories as directed, and arrange for adjustments in deliveries if necessary • Perform cashiering duties; count money and make correct change; prepare, balance and verify cash drawers; review and verify receipts; prepare bank deposits as directed • Operate standard food service equipment such as ovens, warmers and food service machines • Communicate with students and staff as well as supervisors to exchange information and resolve issues or concerns • Serve food to students and staff according to specified time schedules • Maintain a variety of records related to food items, inventory, sales and assigned activities; prepare routine food service reports OTHER DUTIES: Perform related duties as assigned Knowledge and Abilities KNOWLEDGE OF: School food service operations Quantity food preparation including assembling and heating food items and ingredients Sanitation and safety practices related to preparing, handling and serving food Methods, equipment and techniques used in large-quantity food assembly Oral and written communication skills Interpersonal skills using tact, patience and courtesy Principles of training and providing work direction Health and safety regulations Inventory practices and procedures Portion control techniques Storage and rotation of perishable food Mathematic calculations and cashiering skills Proper lifting techniques Record-keeping techniques ABILITY TO: Oversee and participate in the operation of the satellite kitchen at an assigned school site Prepare and serve hot and cold food items to students and staff Maintain satellite facilities and equipment in a clean and sanitary condition Perform cashiering duties and make change accurately Lead, train and provide work direction and guidance to assigned Nutrition Services staff Determine appropriate quantities of food items to meet student needs Operate standard kitchen equipment safely and efficiently Follow and assure compliance with health and sanitation requirements Store and rotate food supplies in storage areas according to established procedures Conduct daily inventories and order appropriate amounts of food items and supplies Communicate effectively both orally and in writing Establish and maintain cooperative and effective working relationships with others Meet schedules and time lines Work independently with little direction or supervision Add, subtract, multiply and divide quickly and accurately Maintain various records related to work performed Education, Experience and Other Requirements EDUCATION AND EXPERIENCE: Any combination equivalent to: graduation from high school and two years increasingly responsible experience in the preparation and serving of food in large quantities including work with inventory functions LICENSES AND OTHER REQUIREMENTS: Valid and appropriate ServSafe food service certification obtained through a proctored exam Working Conditions and Additional Information ENVIRONMENT: Food service environment Subject to heat from ovens PHYSICAL DEMANDS: Standing for extended periods of time Hearing and speaking to exchange information Lifting, carrying, pushing or pulling objects typically weighing up to 50 and up to 60 pounds with assistance Dexterity of hands and fingers to operate food service equipment and perform tasks requiring repetitive motion Reaching overhead, above shoulders and horizontally Bending at the waist, kneeling or squatting Seeing to monitor food quality and quantity and to read small print HAZARDS: Heat from ovens Exposure to very hot foods, equipment, metal objects and electrical equipment Exposure to cleaning chemicals and fumes May be required to work around moving mechanical parts May work on or around slippery floors Will be required to handle sharp objects such as knives and slicers EXAMINATION WEIGHT: Assessments may consist of a written, oral and/or performance examinations. FIRST EXAMINATION: 50% SECOND EXAMINATION: 50% Qualified candidates will be notified of the minimum passing points for each examination part. Qualified Applicants will be notified of the date, time, and place of the Examinations. OTHER: Proof of identification for completion of Form I-9, Employment Eligibility Verification, must be submitted at the time of processing for employment. SALARIES: All salaries as stated are based on present information and are subject to change. Appointments are made at the minimum salary shown in the posting and increases are granted at intervals based on anniversary date. NONDISCRIMINATION STATEMENT In accordance with the provisions of Sections 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, Title IX of the Education Amendments of 1972, Title VI and Title VII of the Civil Rights Act of 1964, California's Fair Employment and Housing Act, Education Code Section 220, and Berkeley Unified School District Policy, no qualified person shall, on the basis of race, ethnicity, ancestry, color, national origin, religion, actual or perceived sex, gender, gender identity, gender expression, handicap, age or sexual orientation, or on the basis of a person's association with a person or group with one or more of these actual or perceived characteristics be excluded from participation in, be denied the benefits of, or otherwise be subjected to discrimination under any program or activity in the Berkeley Unified School District. The Board prohibits unlawful discrimination against and/or harassment of district employees and job applicants on the basis of actual or perceived race, color, national origin, ancestry, religious creed, age, marital status, pregnancy, physical or mental disability, medical condition, veteran status, sex, gender, sexual orientation, at any district site and/or activity. The Board also prohibits retaliation against any district employee or job applicant who complains, testifies or in any way participates in the district's complaint procedures instituted pursuant to this policy." If there are questions concerning Section 504 or disability accommodations for job applicants/employees under the ADA, please contact the Office of Human Resources, Berkeley Unified School District. If there are questions concerning discrimination on the basis of sex or any of the other classifications noted above, please contact the Title IX Coordinator at (510) 486-9338. SALARIES: All salaries as stated are based on present information and are subject to change. Appointments are made at the minimum salary shown and increases are granted at intervals based on satisfactory service. BENEFITS (FOR PERMANENT EMPLOYEES): Health plans provide for full coverage for employees and family in the area of medical and dental insurance to a negotiated maximum. All employees who work an average regular assignment of less than 5-1/2 hours a day (.72 FTE or less) shall be entitled to health insurance coverage and dental insurance coverage on a pro-rated basis. This position is covered by Social Security and may be eligible for California Public Employees Retirement System (CalPERS), with joint employee and employer paid contributions. Current members of CalPERS working in other California state, county, city, and school districts can transfer retirement service credit to the District. All employees are enrolled in an Employee Assistant Program (EAP). The District also offers various optional benefits including life insurance, short term disability, Vision Service Plan (VSP), and a medical and dependent care flexible spending option. VACATION: Regular, non-management, District employees shall accrue vacation as follows: 1-3 Years: Ten (10) working days per year until he/she has completed four (4) years of service. 4-9 Years: Fifteen (15) working days per year until he/she has completed ten (10) years of service. 10-14 Years: Twenty (20) working days per year until he/she has completed fifteen (15) years of service. 15+ Years: Twenty-five (25) working days per year. Regular twelve (12) month employees shall accrue two (2) additional days of vacation per year at each step indicated above. HOLIDAYS: Annual employees receive seventeen (17) paid holidays per year: Independence Day Labor Day Veterans' Day Thanksgiving Holiday (3 Days) Winter Board Holiday (3 Days) New Year's Holiday (2 Days) Martin Luther King's Birthday Lincoln's Birthday Washington's Birthday Spring Board Holiday Malcolm X's Birthday Memorial Day School Year employees may receive sixteen (16) paid holidays, including all of the above except Independence Day (4th of July). PROFESSIONAL DEVELOPMENT: Classified employees may also participate in professional development activities to enhance their careers. HEALTH AND CHARACTER INVESTIGATIONS: Candidates selected for appointment may be required to pass a medical examination given by a Commission-designated physician to determine physical fitness for District employment. The Commission may disqualify any eligible candidates on the basis of the examining physician's report. The District also conducts a fingerprinting background check for all potential candidates for hire. All convictions must be declared and explained on the application; failure to do so will automatically disqualify the application. Tuberculosis tests must be completed and a negative result must be supplied prior to beginning work.
CALIFORNIA DEPARTMENT OF HOUSING AND COMMUNITY DEVELOPMENT
Sacramento, California, United States
Job Description and Duties HCD values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. HCD believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join HCD and help us improve the lives of all Californians. Please Note: A Statement of Qualifications must be submitted along with your application in order to be considered for this position. Please see “special requirements” section for statement of qualifications instructions. Per CCR 249.3, this job control may be used to fill subsequent vacancies. Under California Government Code Section 14200, this position is eligible for hybrid telework and may be eligible for full-time remote work in some circumstances and/or time-periods, at the sole discretion of the Department. Telework-eligible applicants must reside in California. Headquarter location will be designated on the selected candidate's primary residence location. This is subject to change if HCD's criteria is met. Under the general direction of the Staff Services Manager (SSM) I within the Asset Management & Compliance Branch - Project Fiscal Section, the incumbent is independently responsible for the most complex day-to-day activities associated with overseeing the financial and programmatic operations of rental housing developments financed under a variety of the Department's rental programs. You will find additional information about the job in the Duty Statement . Minimum Requirements You will find the Minimum Requirements in the Class Specification. HOUSING AND COMMUNITY DEVELOPMENT REPRESENTATIVE II Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-422983 Position #(s): 401-292-8962-XXX 401-292-8962-006 Working Title: Telework Option - Hybrid - AMC Fiscal Representative Classification: HOUSING AND COMMUNITY DEVELOPMENT REPRESENTATIVE II $5,967.00 - $7,474.00 # of Positions: Multiple Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Department Information The mission of the Department of Housing and Community Development (HCD) is to promote safe, affordable homes and vibrant, inclusive, sustainable communities for all Californians. To learn more about HCD, please visit us at our website. Department Website: https://www.hcd.ca.gov/ Special Requirements Confidentiality Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission. Employment Application (STD.678) It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application. Resume’s or other documents cannot substitute a state application. Applicants who fail to submit a completed STD. 678 will not be considered. Statement of Qualifications (SOQ) Describe in detail how your experience, educational background and/or qualifications have prepared you for this position as specified in the duty statement. Describe your experience working with external partners/stakeholders, especially involving housing services to low-income clientele, or in whatever field you worked. Describe how you use data to inform your decision making. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 4/2/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Housing & Community Development Attn: Hiring Unit | JC-422983 P.O. Box 952050 Sacramento , CA 94252-2050 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Housing & Community Development Hiring Unit | JC-422983 2020 W. El Camino Ave. (Lobby) Sacramento , CA 95833 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Please see statement of qualification section. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Strong analytical, communication, and organizational skills; ability to work effectively with governmental agencies and private sector organizations; ability to work independently or as part of a team; a high degree of independence of action; experience in Real Estate, Property Management, and/or Accounting; experience analyzing Operating Budgets and Audits for Multifamily Housing Properties; and knowledge and experience using Word, Excel, Power Point and other Databases. Benefits HCD employees are eligible for a number of benefits. Health benefits and leave programs are available for most permanent, full-time employees and some permanent, part-time employees. Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements, which are contracts negotiated between the State of California and employee organizations that define employees' wages, hours, and conditions of employment. Some added benefits HCD offers include: Flexible Work Hours, Telework Opportunities, Health, Dental & Vision Benefits, Paid Sick & Vacation, Retirement, Basic Group Term Life Insurance, Employee Assistance Program, 11 Paid Holidays, 401(k) & 457 plans, Military Leave, Student Loan Forgiveness, Long Term Care, Group Legal Services, and Reimbursement Accounts. ** HCD Headquarters is moving to a new location in the Summer of 2024, which is close to light rail and the Sacramento River waterfront!** For more details about employee benefits, visit the California Department of Human Resources website. Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Department Website: https://www.hcd.ca.gov/ Human Resources Contact: Amy Nguyen (916) 820-1499 amy.nguyen@hcd.ca.gov Hiring Unit Contact: Hiring Unit | JC 422983 (000) - Hiring@hcd.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: April Partington (916) 708-0617 April.partington@hcd.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information HCD Disclosure Requirements Selected candidates may be subject to rules imposed by a Conflict of Interest Code that apply to HCD employees, which may require filing a Statement of Economic Interest (Form 700). Click on the following link to complete a department recruitment survey: Recruitment Survey . To become 'list eligible' for consideration, interested candidates must successfully pass a civil service exam. You may apply and take the exam online at CalCareers . If you're new to the state application process please visit 3 Steps to a State Job . All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with “see resume” in place of duties performed or applications received without the following information for each job entry will be considered incomplete and will not be accepted: "To" and "from" dates (month/day/year) Hours worked per week Private sector job titles Supervisor name and phone number Job duties performed State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles). Background Investigation For all hires effective January 1, 2024, HCD will conduct a pre-employment background check on new to HCD and returning to HCD candidates. HCD will consider qualified candidates with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HCD is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 4/2/2024
Mar 20, 2024
Full Time
Job Description and Duties HCD values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. HCD believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join HCD and help us improve the lives of all Californians. Please Note: A Statement of Qualifications must be submitted along with your application in order to be considered for this position. Please see “special requirements” section for statement of qualifications instructions. Per CCR 249.3, this job control may be used to fill subsequent vacancies. Under California Government Code Section 14200, this position is eligible for hybrid telework and may be eligible for full-time remote work in some circumstances and/or time-periods, at the sole discretion of the Department. Telework-eligible applicants must reside in California. Headquarter location will be designated on the selected candidate's primary residence location. This is subject to change if HCD's criteria is met. Under the general direction of the Staff Services Manager (SSM) I within the Asset Management & Compliance Branch - Project Fiscal Section, the incumbent is independently responsible for the most complex day-to-day activities associated with overseeing the financial and programmatic operations of rental housing developments financed under a variety of the Department's rental programs. You will find additional information about the job in the Duty Statement . Minimum Requirements You will find the Minimum Requirements in the Class Specification. HOUSING AND COMMUNITY DEVELOPMENT REPRESENTATIVE II Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-422983 Position #(s): 401-292-8962-XXX 401-292-8962-006 Working Title: Telework Option - Hybrid - AMC Fiscal Representative Classification: HOUSING AND COMMUNITY DEVELOPMENT REPRESENTATIVE II $5,967.00 - $7,474.00 # of Positions: Multiple Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Department Information The mission of the Department of Housing and Community Development (HCD) is to promote safe, affordable homes and vibrant, inclusive, sustainable communities for all Californians. To learn more about HCD, please visit us at our website. Department Website: https://www.hcd.ca.gov/ Special Requirements Confidentiality Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission. Employment Application (STD.678) It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application. Resume’s or other documents cannot substitute a state application. Applicants who fail to submit a completed STD. 678 will not be considered. Statement of Qualifications (SOQ) Describe in detail how your experience, educational background and/or qualifications have prepared you for this position as specified in the duty statement. Describe your experience working with external partners/stakeholders, especially involving housing services to low-income clientele, or in whatever field you worked. Describe how you use data to inform your decision making. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 4/2/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Housing & Community Development Attn: Hiring Unit | JC-422983 P.O. Box 952050 Sacramento , CA 94252-2050 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Housing & Community Development Hiring Unit | JC-422983 2020 W. El Camino Ave. (Lobby) Sacramento , CA 95833 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Please see statement of qualification section. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Strong analytical, communication, and organizational skills; ability to work effectively with governmental agencies and private sector organizations; ability to work independently or as part of a team; a high degree of independence of action; experience in Real Estate, Property Management, and/or Accounting; experience analyzing Operating Budgets and Audits for Multifamily Housing Properties; and knowledge and experience using Word, Excel, Power Point and other Databases. Benefits HCD employees are eligible for a number of benefits. Health benefits and leave programs are available for most permanent, full-time employees and some permanent, part-time employees. Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements, which are contracts negotiated between the State of California and employee organizations that define employees' wages, hours, and conditions of employment. Some added benefits HCD offers include: Flexible Work Hours, Telework Opportunities, Health, Dental & Vision Benefits, Paid Sick & Vacation, Retirement, Basic Group Term Life Insurance, Employee Assistance Program, 11 Paid Holidays, 401(k) & 457 plans, Military Leave, Student Loan Forgiveness, Long Term Care, Group Legal Services, and Reimbursement Accounts. ** HCD Headquarters is moving to a new location in the Summer of 2024, which is close to light rail and the Sacramento River waterfront!** For more details about employee benefits, visit the California Department of Human Resources website. Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Department Website: https://www.hcd.ca.gov/ Human Resources Contact: Amy Nguyen (916) 820-1499 amy.nguyen@hcd.ca.gov Hiring Unit Contact: Hiring Unit | JC 422983 (000) - Hiring@hcd.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: April Partington (916) 708-0617 April.partington@hcd.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information HCD Disclosure Requirements Selected candidates may be subject to rules imposed by a Conflict of Interest Code that apply to HCD employees, which may require filing a Statement of Economic Interest (Form 700). Click on the following link to complete a department recruitment survey: Recruitment Survey . To become 'list eligible' for consideration, interested candidates must successfully pass a civil service exam. You may apply and take the exam online at CalCareers . If you're new to the state application process please visit 3 Steps to a State Job . All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with “see resume” in place of duties performed or applications received without the following information for each job entry will be considered incomplete and will not be accepted: "To" and "from" dates (month/day/year) Hours worked per week Private sector job titles Supervisor name and phone number Job duties performed State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles). Background Investigation For all hires effective January 1, 2024, HCD will conduct a pre-employment background check on new to HCD and returning to HCD candidates. HCD will consider qualified candidates with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HCD is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 4/2/2024
CALIFORNIA DEPARTMENT OF HOUSING AND COMMUNITY DEVELOPMENT
Sacramento, California, United States
Job Description and Duties HCD values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. HCD believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join HCD and help us improve the lives of all Californians. Please Note: A Statement of Qualifications must be submitted along with your application in order to be considered for this position. Please see “special requirements” section for statement of qualifications instructions. Per CCR 249.3, this job control may be used to fill subsequent vacancies. Under California Government Code Section 14200, this position is eligible for hybrid telework and may be eligible for full-time remote work in some circumstances and/or time-periods, at the sole discretion of the Department. Telework-eligible applicants must reside in California. Headquarter location will be designated on the selected candidate's primary residence location. This is subject to change if HCD's criteria is met. Under the general direction of the Housing and Community Development Manager I, the incumbent independently performs the more responsible, varied, technically difficult, developmental, and/or analytical assignments associated with loan closing including analysis of financing documents and preparation of loan closing documents. You will find additional information about the job in the Duty Statement . Minimum Requirements You will find the Minimum Requirements in the Class Specification. HOUSING AND COMMUNITY DEVELOPMENT REPRESENTATIVE II Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-424239 Position #(s): 401-275-8962-004 Working Title: Telework Option - Hybrid - Transactions Representative Classification: HOUSING AND COMMUNITY DEVELOPMENT REPRESENTATIVE II $5,967.00 - $7,474.00 # of Positions: Multiple Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Department Information The mission of the Department of Housing and Community Development (HCD) is to promote safe, affordable homes and vibrant, inclusive, sustainable communities for all Californians. To learn more about HCD, please visit us at our website. Department Website: https://www.hcd.ca.gov/ Special Requirements Confidentiality Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission. Employment Application (STD.678) It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application. Resume’s or other documents cannot substitute a state application. Applicants who fail to submit a completed STD. 678 will not be considered. Statement of Qualifications (SOQ) Interested individuals must submit a Statement of Qualifications (SOQ) in addition to the standard state application (form STD 678). Your SOQ will be considered the first interview for this position. If your qualifications are competitive, you will be invited to a formal interview. Resumes, cover letters, or any other documents cannot substitute the SOQ . When completing the SOQ, number your responses , include all relevant experience, education, and training, as applicable, and explain all answers thoroughly. Your SOQ should not exceed two pages, single-spaced, Arial 12-point font and address the following : Describe your experience in implementing and/or administering multifamily affordable housing and/or housing programs through federal, state and/or local funding sources. Describe your experience developing and fostering effective relationships internally and externally with stakeholders and the public HCD Disclosure Requirements Selected candidates may be subject to rules imposed by a Conflict of Interest Code that apply to HCD employees, which may require filing a Statement of Economic Interest (Form 700). Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 4/9/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Housing & Community Development Attn: Hiring Unit | JC 424239 P.O. Box 952050 Sacramento , CA 94252-2050 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Housing & Community Development Hiring Unit | JC 424239 2020 W. El Camino Ave. (Lobby) Sacramento , CA 95833 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Please see Statement of Qualifications section. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Strong analytical, problem solving, communication and organizational skills. • Knowledge of general housing trends and basic finance principles including financial analysis experience. • Knowledge and practical experience with affordable housing underwriting and loan closing practices and procedures, including documents involved in real property transactions, and/or real estate experience/education. • Ability to effectively deal with governmental agencies and private sector organizations. • Practical knowledge of lending principles and financial statements. • Public speaking skills and experience in conducting training seminars. • Competency with Microsoft Office (Word, Excel, Access Outlook) and SharePoint or another database. Benefits HCD employees are eligible for a number of benefits. Health benefits and leave programs are available for most permanent, full-time employees and some permanent, part-time employees. Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements, which are contracts negotiated between the State of California and employee organizations that define employees' wages, hours, and conditions of employment. Some added benefits HCD offers include: Flexible Work Hours, Telework Opportunities, Health, Dental & Vision Benefits, Paid Sick & Vacation, Retirement, Basic Group Term Life Insurance, Employee Assistance Program, 11 Paid Holidays, 401(k) & 457 plans, Military Leave, Student Loan Forgiveness, Long Term Care, Group Legal Services, and Reimbursement Accounts. ** HCD Headquarters is moving to a new location in the Summer of 2024, which is close to light rail and the Sacramento River waterfront!** For more details about employee benefits, visit the California Department of Human Resources website. Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Department Website: https://www.hcd.ca.gov/ Hiring Unit Contact: Hiring Unit | JC 424239 (000) - hiring@hcd.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Medical Management Unit (000) - Medical.Management@hcd.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information Click on the following link to complete a department recruitment survey: Recruitment Survey . To become 'list eligible' for consideration, interested candidates must successfully pass a civil service exam. You may apply and take the exam online at CalCareers . If you're new to the state application process please visit 3 Steps to a State Job . All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with “see resume” in place of duties performed or applications received without the following information for each job entry will be considered incomplete and will not be accepted: "To" and "from" dates (month/day/year) Hours worked per week Private sector job titles Supervisor name and phone number Job duties performed State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles). Background Investigation For all hires effective January 1, 2024, HCD will conduct a pre-employment background check on new to HCD and returning to HCD candidates. HCD will consider qualified candidates with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HCD is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 4/9/2024
Mar 27, 2024
Full Time
Job Description and Duties HCD values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. HCD believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join HCD and help us improve the lives of all Californians. Please Note: A Statement of Qualifications must be submitted along with your application in order to be considered for this position. Please see “special requirements” section for statement of qualifications instructions. Per CCR 249.3, this job control may be used to fill subsequent vacancies. Under California Government Code Section 14200, this position is eligible for hybrid telework and may be eligible for full-time remote work in some circumstances and/or time-periods, at the sole discretion of the Department. Telework-eligible applicants must reside in California. Headquarter location will be designated on the selected candidate's primary residence location. This is subject to change if HCD's criteria is met. Under the general direction of the Housing and Community Development Manager I, the incumbent independently performs the more responsible, varied, technically difficult, developmental, and/or analytical assignments associated with loan closing including analysis of financing documents and preparation of loan closing documents. You will find additional information about the job in the Duty Statement . Minimum Requirements You will find the Minimum Requirements in the Class Specification. HOUSING AND COMMUNITY DEVELOPMENT REPRESENTATIVE II Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-424239 Position #(s): 401-275-8962-004 Working Title: Telework Option - Hybrid - Transactions Representative Classification: HOUSING AND COMMUNITY DEVELOPMENT REPRESENTATIVE II $5,967.00 - $7,474.00 # of Positions: Multiple Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Department Information The mission of the Department of Housing and Community Development (HCD) is to promote safe, affordable homes and vibrant, inclusive, sustainable communities for all Californians. To learn more about HCD, please visit us at our website. Department Website: https://www.hcd.ca.gov/ Special Requirements Confidentiality Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission. Employment Application (STD.678) It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application. Resume’s or other documents cannot substitute a state application. Applicants who fail to submit a completed STD. 678 will not be considered. Statement of Qualifications (SOQ) Interested individuals must submit a Statement of Qualifications (SOQ) in addition to the standard state application (form STD 678). Your SOQ will be considered the first interview for this position. If your qualifications are competitive, you will be invited to a formal interview. Resumes, cover letters, or any other documents cannot substitute the SOQ . When completing the SOQ, number your responses , include all relevant experience, education, and training, as applicable, and explain all answers thoroughly. Your SOQ should not exceed two pages, single-spaced, Arial 12-point font and address the following : Describe your experience in implementing and/or administering multifamily affordable housing and/or housing programs through federal, state and/or local funding sources. Describe your experience developing and fostering effective relationships internally and externally with stakeholders and the public HCD Disclosure Requirements Selected candidates may be subject to rules imposed by a Conflict of Interest Code that apply to HCD employees, which may require filing a Statement of Economic Interest (Form 700). Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 4/9/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Housing & Community Development Attn: Hiring Unit | JC 424239 P.O. Box 952050 Sacramento , CA 94252-2050 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Housing & Community Development Hiring Unit | JC 424239 2020 W. El Camino Ave. (Lobby) Sacramento , CA 95833 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Please see Statement of Qualifications section. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Strong analytical, problem solving, communication and organizational skills. • Knowledge of general housing trends and basic finance principles including financial analysis experience. • Knowledge and practical experience with affordable housing underwriting and loan closing practices and procedures, including documents involved in real property transactions, and/or real estate experience/education. • Ability to effectively deal with governmental agencies and private sector organizations. • Practical knowledge of lending principles and financial statements. • Public speaking skills and experience in conducting training seminars. • Competency with Microsoft Office (Word, Excel, Access Outlook) and SharePoint or another database. Benefits HCD employees are eligible for a number of benefits. Health benefits and leave programs are available for most permanent, full-time employees and some permanent, part-time employees. Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements, which are contracts negotiated between the State of California and employee organizations that define employees' wages, hours, and conditions of employment. Some added benefits HCD offers include: Flexible Work Hours, Telework Opportunities, Health, Dental & Vision Benefits, Paid Sick & Vacation, Retirement, Basic Group Term Life Insurance, Employee Assistance Program, 11 Paid Holidays, 401(k) & 457 plans, Military Leave, Student Loan Forgiveness, Long Term Care, Group Legal Services, and Reimbursement Accounts. ** HCD Headquarters is moving to a new location in the Summer of 2024, which is close to light rail and the Sacramento River waterfront!** For more details about employee benefits, visit the California Department of Human Resources website. Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Department Website: https://www.hcd.ca.gov/ Hiring Unit Contact: Hiring Unit | JC 424239 (000) - hiring@hcd.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Medical Management Unit (000) - Medical.Management@hcd.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information Click on the following link to complete a department recruitment survey: Recruitment Survey . To become 'list eligible' for consideration, interested candidates must successfully pass a civil service exam. You may apply and take the exam online at CalCareers . If you're new to the state application process please visit 3 Steps to a State Job . All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with “see resume” in place of duties performed or applications received without the following information for each job entry will be considered incomplete and will not be accepted: "To" and "from" dates (month/day/year) Hours worked per week Private sector job titles Supervisor name and phone number Job duties performed State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles). Background Investigation For all hires effective January 1, 2024, HCD will conduct a pre-employment background check on new to HCD and returning to HCD candidates. HCD will consider qualified candidates with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HCD is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 4/9/2024
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus four (4) years experience in billing, credit counseling, and customer service. Licenses and Certifications Required: None. Notes to Applicants This position supports the Residential Utility Contact Center ( UCC ) Team. The UCC is the primary point of contact for the City of Austin’s residential customers for move requests, billing inquiries, payment arrangements, customer disputes for services, fees, and rates. We are also Austin Energy’s contact for outage and emergency response for all citizens. Our Residential group has 14 teams that handle the 1.6 million annual interactions for commodities such as Water, Electric, Drainage, Transportation, and Austin Resource Recovery. This role is responsible for providing daily support to these Residential teams, in addition to supporting our Business Partners across the utility and other City of Austin departments. RELATED WORK EXPERIENCE : This position requires a max of 1-hour commutable distance. This position has the opportunity for remote work. Customer service experience is defined as interactions with internal and external customers/consumers in face-to-face and voice platforms to aid and resolution with products or services. Billing and credit counseling is defined as experience with explaining billing and credit questions to customers as it relates to utility service. Utility service is defined as electric and water utilities. Benefits: Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Work Schedule: Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Pay Range $25.40 - $30.10 Hours Monday through Friday 12:00 PM - 9:00 PM. Rotational Saturdays 9:00 AM - 1:00 PM required. Job Close Date 03/29/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location AE Headquarters Preferred Qualifications Preferred Experience: Experience with utility residential and commercial processes. Experience handling on demand customer escalations daily, in a leadership capacity. Strong communication/customer service skills, both oral and written. Leadership experience. Time management/multi-tasking skills. Experience researching and analyzing information. CC&B experience including processing To Dos, and correcting service requests. Experience working in an inbound call center and familiarity with Genesys phone, email, and dispositions. Ability to work a 12-9 PM shift with rotational Saturdays. Bilingual in English and Spanish. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Answers complicated customer requests or inquiries concerning services, products, billing, and equipment. Resolves customer issues with one call resolution. Prepares cases for support services and other city departments. Processes corrections to customer accounts. Extracts data from city databases and create reports. Coordinates mailings to customers. Maintains and files all generated service requests. Receives by email, fax, or phone, frontline and escalated inquiries from customers, contractors, and other city departments requiring research, support preparation and reporting. Verifies customer accounts and active services using various databases and software applications. Researches customer account information and history to explain services, charges, and adjustments. Logs customer complaints, creates and updates service requests, and routes to the appropriate department(s) and/or personnel. Responsibilities- Supervision and/or Leadership Exercised: May lead and train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of basic accounting and billing procedures. Knowledge of city practice, policy and procedures. Knowledge of good customer relations practices. Knowledge of credit collection practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Ability to handle conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from High School or equivalent, plus 4 years of experience in billing, credit counseling, and/or customer service. Do you meet these minimum requirements? Yes No * Do you have experience working in a high-volume customer service environment? If so, please explain in detail. Provide years of experience, specific job titles, and places of employment as listed on your employment application. (Open Ended Question) * Please describe in concise detail your experience handling customer escalations. Be sure to include job title(s), your role, and job duties. (Open Ended Question) * Do you have experience navigating, researching, and/or creating field activities in Austin Energy's Customer Care and Billing or similar system? Yes No * Describe your experience multi-tasking and utilizing organization skills to work effectively in a demanding, fast paced environment, while maintaining accuracy. (Open Ended Question) * This position requires strong verbal and written communications skills. Please describe how you have used these skills in your current or past work experience. (Open Ended Question) * This position requires a 12 pm to 9 pm shift with rotating Saturday coverage. Are you able to work this shift on a permanent basis? Yes No * Are you bilingual in English and Spanish? Yes No * This position is categorized as Essential Personnel which requires reporting to work during emergency and/or bad weather closures. Are you available to work these additional shifts/hours? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. Optional & Required Documents Required Documents Optional Documents
Mar 20, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus four (4) years experience in billing, credit counseling, and customer service. Licenses and Certifications Required: None. Notes to Applicants This position supports the Residential Utility Contact Center ( UCC ) Team. The UCC is the primary point of contact for the City of Austin’s residential customers for move requests, billing inquiries, payment arrangements, customer disputes for services, fees, and rates. We are also Austin Energy’s contact for outage and emergency response for all citizens. Our Residential group has 14 teams that handle the 1.6 million annual interactions for commodities such as Water, Electric, Drainage, Transportation, and Austin Resource Recovery. This role is responsible for providing daily support to these Residential teams, in addition to supporting our Business Partners across the utility and other City of Austin departments. RELATED WORK EXPERIENCE : This position requires a max of 1-hour commutable distance. This position has the opportunity for remote work. Customer service experience is defined as interactions with internal and external customers/consumers in face-to-face and voice platforms to aid and resolution with products or services. Billing and credit counseling is defined as experience with explaining billing and credit questions to customers as it relates to utility service. Utility service is defined as electric and water utilities. Benefits: Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Work Schedule: Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Pay Range $25.40 - $30.10 Hours Monday through Friday 12:00 PM - 9:00 PM. Rotational Saturdays 9:00 AM - 1:00 PM required. Job Close Date 03/29/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location AE Headquarters Preferred Qualifications Preferred Experience: Experience with utility residential and commercial processes. Experience handling on demand customer escalations daily, in a leadership capacity. Strong communication/customer service skills, both oral and written. Leadership experience. Time management/multi-tasking skills. Experience researching and analyzing information. CC&B experience including processing To Dos, and correcting service requests. Experience working in an inbound call center and familiarity with Genesys phone, email, and dispositions. Ability to work a 12-9 PM shift with rotational Saturdays. Bilingual in English and Spanish. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Answers complicated customer requests or inquiries concerning services, products, billing, and equipment. Resolves customer issues with one call resolution. Prepares cases for support services and other city departments. Processes corrections to customer accounts. Extracts data from city databases and create reports. Coordinates mailings to customers. Maintains and files all generated service requests. Receives by email, fax, or phone, frontline and escalated inquiries from customers, contractors, and other city departments requiring research, support preparation and reporting. Verifies customer accounts and active services using various databases and software applications. Researches customer account information and history to explain services, charges, and adjustments. Logs customer complaints, creates and updates service requests, and routes to the appropriate department(s) and/or personnel. Responsibilities- Supervision and/or Leadership Exercised: May lead and train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of basic accounting and billing procedures. Knowledge of city practice, policy and procedures. Knowledge of good customer relations practices. Knowledge of credit collection practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Ability to handle conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from High School or equivalent, plus 4 years of experience in billing, credit counseling, and/or customer service. Do you meet these minimum requirements? Yes No * Do you have experience working in a high-volume customer service environment? If so, please explain in detail. Provide years of experience, specific job titles, and places of employment as listed on your employment application. (Open Ended Question) * Please describe in concise detail your experience handling customer escalations. Be sure to include job title(s), your role, and job duties. (Open Ended Question) * Do you have experience navigating, researching, and/or creating field activities in Austin Energy's Customer Care and Billing or similar system? Yes No * Describe your experience multi-tasking and utilizing organization skills to work effectively in a demanding, fast paced environment, while maintaining accuracy. (Open Ended Question) * This position requires strong verbal and written communications skills. Please describe how you have used these skills in your current or past work experience. (Open Ended Question) * This position requires a 12 pm to 9 pm shift with rotating Saturday coverage. Are you able to work this shift on a permanent basis? Yes No * Are you bilingual in English and Spanish? Yes No * This position is categorized as Essential Personnel which requires reporting to work during emergency and/or bad weather closures. Are you available to work these additional shifts/hours? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. Optional & Required Documents Required Documents Optional Documents
Nevada County, CA
Nevada City, California, United States
Definition and Class Characteristics Interviews will be conducted the week of April 15, 2024 The Assessor's office is looking for a dynamic professional who loves details and has team building skills! We believe in leadership at all levels and that employee development is the key to success. Come work with us! Although not required, the ideal Administrative Analyst I candidate is knowledgeable of property tax assessment guidelines and regulations, including California Property Tax Rules and Board of Equalization requirements as they apply to the following: Property assessment and reassessment as driven by transfers of ownership and new construction, including when special exclusions apply. Change-in-ownership variations including partial interest transfers, multiple time frame transfers and application of the numerous voter approved propositions such as Propositions 19 and 8. Exemptions which can be applied, such as the homeowners' exemption, disabled veterans exemptions, welfare, religious and church exemptions which might be personal to the owner(s) or may be institutional. Supplemental bills, or partial taxable year values and the ability to explain these rules and how they impact taxpayers. Tax-saving value reductions due to calamities affecting taxpayers. Special usage and assessments include Williamson Act, Mills Act, Timber Preserves, possessory interests and foreign improvements. Definition and Class Characteristics Under direction, provides technical assistance with fiscal, budgetary, and policy issues; performs basic analysis of proposed legislation; assists in the preparation and discussion of contracts. Administrative Analyst I is the first level within the series, while the Administrative Analyst II is encouraged to perform the full range of duties with little direct supervision. The Senior Administrative Analyst addresses the most sophisticated, unusual and consequential issues and serves as a professional resource to other office staff! Knowledge and Skills Required The right candidate will have knowledge of the principles and practices of public and fiscal administration, policy establishment including budget preparation and expenditure control. Also useful is knowledge of laws, rules, and regulations affecting the activities of County government and assessment practices, including taxation policies and the various sources of local government funding. Examples of Duties Prepares staff studies and recommendations and provides general technical assistance to management. May present reports, resolutions and ordinances before the Board of Supervisors and other groups. Assists with preparation of budget and expenditures and makes recommendations and presentation of budgets. Supervises and coordinates various divisions within the Department. Personnel representative for the Assessor's department. Skill in: Conducting research and analyses and preparing comprehensive reports Expository and business writing Understanding, interpreting and applying rules, regulations and guidelines Researching and interpreting legislative activities affecting assigned area Assisting with the administration of County programs Representing County policies and programs with other government agencies and the general public Communicating thoughtfully and constructively with County staff, elected officials, and members of the public on a variety of topics Education and Experience Required Level I: Bachelor's degree in public administration, business administration, economics or a related field from an accredited college or university, and one year of experience in administrative, budget or personnel analysis, preferably in a public agency. Additional qualifying experience may be substituted for the required education on a year for year basis to a maximum of two years. Level II: (in addition to the above) Two years of experience at a level equivalent to Nevada County's classification of Administrative Analyst I. Why Nevada County? Our leadership values employee development and engagement, promotes open and clear communication, sets us up to be a high-performing organization, and recognizes individual contributions. We fully support leadership at all levels in our office. Our team connects with and supports our community, listens to our citizens, and provides relevant solutions to support our county in funding necessary services. This is a full-time, fully benefited position. The County of Nevada offers an extensive benefit package including, but not limited to, a generous leave program; 11 standard holidays and 2 floating holidays; CalPERS retirement; medical, dental, vision, and life insurance; a flexible spending account (FSA); a dependent care account (DCA); and a deferred compensation plan including 401(a), 457(b), and Roth options. In addition to a County-wide tuition reimbursement program. Nevada County is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program through the Department of Education. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Candidates are encouraged to apply to both levels of this position. Want to learn more about the Administrative Analyst I? To review the job description, please click here . Benefits Guide The Benefits Guide is a comprehensive document for employees of the County of Nevada. Information contained in this summary of benefits is not a binding document. Refer to specific unit summaries and agreements (MOUs) for additional benefit information for each employee group. Health Insurance The County sponsored plan for 2024 is the PERS Gold PPO, but you can also choose plans from providers such as Anthem, Blue Shield, and PORAC (if you are a member) to suit your needs. 2024 Health Insurance Plans Anthem Select HMO Anthem Traditional HMO Blue Shield CalPERS Access+ HMO Blue Shield Trio HMO Kaiser HMO PERS Gold PPO (County sponsored plan) PERS Platinum PPO PORAC (Available to PORAC members only) Flexible Spending Accounts The County offers employees the option to contribute to a pre-tax medical FSA and dependent Care FSA. Life Insurance Voya is the County's life insurance provider. We offer the following products through Voya: Basic Accidental Death and Dismemberment Basic Term Life Optional Accidental Death and Dismemberment plans Optional Dependent Term Life Optional Term Life Dental & Vision Insurance Nevada County employees can opt to receive dental and vision insurance without opting for health insurance coverage as well. This will give employees more flexibility to match their choice of insurance plans to their specific needs. Delta Dental is the dental provider offered through Nevada County and VSP Vision Care is our vision care provider. Retirement The County is a member of the CalPERS retirement system and provides the opportunity for voluntary contributions to a 457 deferred compensation account through Nationwide by way of pre-tax and Roth payroll deductions. CalPERS Miscellaneous Tiers: Tier 1 (Classic-former employee originally hired on or before 12/13/12 and are returning to Nevada County) 2.7% @ 55 Tier 2 (Hired by a CalPERS employer between 12/14/12-12/31/12 and coming to Nevada County with less than 6 months between separation from former CalPERS employer and hire date with Nevada County) 2%@60 Tier 3 (Hired by first CalPERS employer on or after 1/1/13 or having a break in service of more than six months between another CalPERS employer and Nevada County) 2%@62 CalPERS Safety tiers: Tier 1 (Classic-former employees originally hired on or before 12/13/12 and are returning to Nevada County) 3% @ 50. Tier 2 (Hired by a CalPERS employer between 7/2411-12/31/12 and coming to Nevada County with less than 6-months between separation from former CalPERS employer and hire date with Nevada County) 3% @ 55. Tier 3 (Hired by any CalPERS employer on or after 1/1/13) 2.7% @ 57. We encourage you to visit the CalPERS home page, www.calpers.ca.gov , to search related information about the retirement plans noted here so that you fully understand what your retirement formula means to you. NEVADA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER Any information on this page or documents and links are subject to change without notice. Nevada County Human Resources Department 950 Maidu Avenue, Nevada City, CA 95959 (530) 265-7010 option 2 Human.resources@nevadacountyca.gov www.nevadacountyca.gov Closing Date/Time: 4/8/2024 5:00 PM Pacific
Mar 19, 2024
Full Time
Definition and Class Characteristics Interviews will be conducted the week of April 15, 2024 The Assessor's office is looking for a dynamic professional who loves details and has team building skills! We believe in leadership at all levels and that employee development is the key to success. Come work with us! Although not required, the ideal Administrative Analyst I candidate is knowledgeable of property tax assessment guidelines and regulations, including California Property Tax Rules and Board of Equalization requirements as they apply to the following: Property assessment and reassessment as driven by transfers of ownership and new construction, including when special exclusions apply. Change-in-ownership variations including partial interest transfers, multiple time frame transfers and application of the numerous voter approved propositions such as Propositions 19 and 8. Exemptions which can be applied, such as the homeowners' exemption, disabled veterans exemptions, welfare, religious and church exemptions which might be personal to the owner(s) or may be institutional. Supplemental bills, or partial taxable year values and the ability to explain these rules and how they impact taxpayers. Tax-saving value reductions due to calamities affecting taxpayers. Special usage and assessments include Williamson Act, Mills Act, Timber Preserves, possessory interests and foreign improvements. Definition and Class Characteristics Under direction, provides technical assistance with fiscal, budgetary, and policy issues; performs basic analysis of proposed legislation; assists in the preparation and discussion of contracts. Administrative Analyst I is the first level within the series, while the Administrative Analyst II is encouraged to perform the full range of duties with little direct supervision. The Senior Administrative Analyst addresses the most sophisticated, unusual and consequential issues and serves as a professional resource to other office staff! Knowledge and Skills Required The right candidate will have knowledge of the principles and practices of public and fiscal administration, policy establishment including budget preparation and expenditure control. Also useful is knowledge of laws, rules, and regulations affecting the activities of County government and assessment practices, including taxation policies and the various sources of local government funding. Examples of Duties Prepares staff studies and recommendations and provides general technical assistance to management. May present reports, resolutions and ordinances before the Board of Supervisors and other groups. Assists with preparation of budget and expenditures and makes recommendations and presentation of budgets. Supervises and coordinates various divisions within the Department. Personnel representative for the Assessor's department. Skill in: Conducting research and analyses and preparing comprehensive reports Expository and business writing Understanding, interpreting and applying rules, regulations and guidelines Researching and interpreting legislative activities affecting assigned area Assisting with the administration of County programs Representing County policies and programs with other government agencies and the general public Communicating thoughtfully and constructively with County staff, elected officials, and members of the public on a variety of topics Education and Experience Required Level I: Bachelor's degree in public administration, business administration, economics or a related field from an accredited college or university, and one year of experience in administrative, budget or personnel analysis, preferably in a public agency. Additional qualifying experience may be substituted for the required education on a year for year basis to a maximum of two years. Level II: (in addition to the above) Two years of experience at a level equivalent to Nevada County's classification of Administrative Analyst I. Why Nevada County? Our leadership values employee development and engagement, promotes open and clear communication, sets us up to be a high-performing organization, and recognizes individual contributions. We fully support leadership at all levels in our office. Our team connects with and supports our community, listens to our citizens, and provides relevant solutions to support our county in funding necessary services. This is a full-time, fully benefited position. The County of Nevada offers an extensive benefit package including, but not limited to, a generous leave program; 11 standard holidays and 2 floating holidays; CalPERS retirement; medical, dental, vision, and life insurance; a flexible spending account (FSA); a dependent care account (DCA); and a deferred compensation plan including 401(a), 457(b), and Roth options. In addition to a County-wide tuition reimbursement program. Nevada County is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program through the Department of Education. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Candidates are encouraged to apply to both levels of this position. Want to learn more about the Administrative Analyst I? To review the job description, please click here . Benefits Guide The Benefits Guide is a comprehensive document for employees of the County of Nevada. Information contained in this summary of benefits is not a binding document. Refer to specific unit summaries and agreements (MOUs) for additional benefit information for each employee group. Health Insurance The County sponsored plan for 2024 is the PERS Gold PPO, but you can also choose plans from providers such as Anthem, Blue Shield, and PORAC (if you are a member) to suit your needs. 2024 Health Insurance Plans Anthem Select HMO Anthem Traditional HMO Blue Shield CalPERS Access+ HMO Blue Shield Trio HMO Kaiser HMO PERS Gold PPO (County sponsored plan) PERS Platinum PPO PORAC (Available to PORAC members only) Flexible Spending Accounts The County offers employees the option to contribute to a pre-tax medical FSA and dependent Care FSA. Life Insurance Voya is the County's life insurance provider. We offer the following products through Voya: Basic Accidental Death and Dismemberment Basic Term Life Optional Accidental Death and Dismemberment plans Optional Dependent Term Life Optional Term Life Dental & Vision Insurance Nevada County employees can opt to receive dental and vision insurance without opting for health insurance coverage as well. This will give employees more flexibility to match their choice of insurance plans to their specific needs. Delta Dental is the dental provider offered through Nevada County and VSP Vision Care is our vision care provider. Retirement The County is a member of the CalPERS retirement system and provides the opportunity for voluntary contributions to a 457 deferred compensation account through Nationwide by way of pre-tax and Roth payroll deductions. CalPERS Miscellaneous Tiers: Tier 1 (Classic-former employee originally hired on or before 12/13/12 and are returning to Nevada County) 2.7% @ 55 Tier 2 (Hired by a CalPERS employer between 12/14/12-12/31/12 and coming to Nevada County with less than 6 months between separation from former CalPERS employer and hire date with Nevada County) 2%@60 Tier 3 (Hired by first CalPERS employer on or after 1/1/13 or having a break in service of more than six months between another CalPERS employer and Nevada County) 2%@62 CalPERS Safety tiers: Tier 1 (Classic-former employees originally hired on or before 12/13/12 and are returning to Nevada County) 3% @ 50. Tier 2 (Hired by a CalPERS employer between 7/2411-12/31/12 and coming to Nevada County with less than 6-months between separation from former CalPERS employer and hire date with Nevada County) 3% @ 55. Tier 3 (Hired by any CalPERS employer on or after 1/1/13) 2.7% @ 57. We encourage you to visit the CalPERS home page, www.calpers.ca.gov , to search related information about the retirement plans noted here so that you fully understand what your retirement formula means to you. NEVADA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER Any information on this page or documents and links are subject to change without notice. Nevada County Human Resources Department 950 Maidu Avenue, Nevada City, CA 95959 (530) 265-7010 option 2 Human.resources@nevadacountyca.gov www.nevadacountyca.gov Closing Date/Time: 4/8/2024 5:00 PM Pacific
CITY OF VENTURA, CA
501 Poli Street, Ventura, California 93001, USA
THE POSITION The City of Ventura is hiring! The City of Ventura's Parks and Recreation Department is actively hiring for part-time, extra-help Recreation Leader I/II and Recreation Specialist positions. Recreation Leader I/II and Recreation Specialists work under general supervision and may provide on-sight supervision, oversight, instruction, and support for a variety of programs, tours, and recreation activities in the areas of sports, cultural arts, interpretive and adaptive services, and other related parks, recreation, senior, youth, and community programs and services. The ideal candidate has the following attributes: Enjoys working with people of different backgrounds and ages, Enjoys working outdoors, in all types of weather, Enjoys physical fitness and can perform physical activities for several hours at a time Is organized and able to communicate clearly both verbally and in writing, to people of all ages and backgrounds Depending on your level of experience and the operational needs of each program, vacancies may be filled at any an appropriate level. Recreation Leader I/II : Provides task-oriented support to recreation and cultural programs, operations, activities, services, and events. Recreation Specialist : Plans, organizes, and coordinates a community program in a specialized area requiring advanced knowledge, skills or ability related to that area; trains support staff and may work on projects within a given field. May provide transportation for participants, driving a city vehicle. These are temporary, extra-help positions, working up to 20 hours per week and paid on an hourly basis. Assignments may include working at night, weekends, holidays, and include travel to game or tour locations. --------------------------------------------------------------------------------------------------------------------------- Depending on assignment, duties may include, but are not limited to, the following: SPORTS LEAGUE PROGRAMS (year-round) - $16.00 - $18.85 per hour Provide site supervision or act as an attendant monitoring and overseeing a variety of youth and adult sporting events, including basketball, softball, volleyball, soccer, and flag football. Duties may include scorekeeping, scheduling, communicating with staff and participants, cash management (making deposits), and completing related reports. Must have some experience in team sports or outdoor recreation. SAILING CENTER PROGRAMS (year-round) - $16.00 - $18.85 per hour Provide on-site supervision, instruction, and support with special events and activities in the areas of sailing, kayaking, and stand-up paddle boarding. May assist with maintenance and upkeep of necessary equipment. Must possess CPR and First Aid certifications. YOUTH AFTER SCHOOL & CAMP PROGRAMS (year-round) - $16.00 - $18.85 per hour Depending on assignment, may provide support and/or oversight with the following programs: PEAK After School Programs : Coordinate after school youth enrichment activities at school sites, provide homework assistance, and organize day-to-day activities including sports, games, and special programs. May develop curriculum and provide instruction related to sports, enrichment, music, or dance. Westpark Community Center : Coordinate after school enrichment activities at Westpark Community Center, provide homework assistance, and organize day-to-day activities including sports, games, and special programs. May develop curriculum and provide instruction related to sports, enrichment, music, or dance. May support youth soccer, basketball, and flag football sports leagues. School Break Camp Programs : Coordinate and organize school break activities at indoor and outdoor program sites throughout the city. Lead activities, sports, games, and special programs. May develop curriculum and provide instruction related to sports, enrichment, music, or dance. ARTS & CULTURE PROGRAMS (year-round) - $16.00 - $21.00 per hour Depending on assignment, may provide program and facility support including customer service, data entry, clerical duties, special projects, facility rental oversight, and/or support with the following programs: Historic Programs : Teach hands-on education programs to preschool through 6th grade students at the historic Olivas Adobe. Facilitate educational tours and activities to individuals of all ages at the city's historic sites with a focus on local history. Public Art : Schedule, coordinate, and conduct tours of the city's Municipal Art Collection for individuals of all ages. Support Public Art program operations and activities including training program volunteers. Special Events : Provide event support including set-up and breakdown of city-sponsored events such as the Music Under the Stars summer concert series and 4th of July Street Fair. Requires weekend availability. Cultural Arts Classes : Teach creative and performing arts classes for participants of all ages. Arts & Culture Tour Program : Assist in tour planning, coordination, billing, reporting, marketing, and computer record maintenance. Support the coordination of tour escorts, vendors, and bus charters. Tour Bus Driver : Provide tour transportation, assist participants, and complete travel documentation. A valid California DMV Class B Driver license with passenger endorsement, current medical certificate, and completed DOT training is required. General knowledge of wheelchairs and mechanical lifts is desirable. SENIORS & COMMUNITY SERVICE PROGRAMS (year-round) - $16.00 - $21.00 per hour Depending on assignment, duties may include, but are not limited to, the following: Facility Attendant: Provide site supervision or act as an attendant monitoring and assisting with set-up and break-down of tables, equipment or other materials used during rental period. Duties may include ensuring permit policies are followed, meeting with prospective renters to explain site policies, overseeing opening and closing procedures and supporting annual Parks & Recreation events and programs. Community Gardens : Provide care and maintenance of community garden common areas, pathways, vacant plots, and garden supplies. May facilitate tours and orientations to prospective gardeners and host classes and volunteer workdays on weekends. Volunteer Programs : Support volunteer program operations including hosting onsite volunteer projects, maintaining the volunteer program database, and assisting with volunteer outreach and social media. Requires weekend availability. Senior Nutrition Program : Under the supervision of the Senior Nutrition Program Specialist, assist with the preparation and serving of meals to program participants, train and oversee program volunteers, and support program data entry, cash handling, filing, clerical duties, and special projects. Customer Service Representative : Assist customers over the phone, in-person, and by email with class registrations and information; support the Department with data entry, cash handling, filing, clerical duties, and on special projects. --------------------------------------------------------------------------------------------------------------------------- Additional Information To be considered for this part-time extra-help position, please complete an online City Job Application and supplemental questionnaire. Applications are reviewed on a continuous basis. Open until filled. Applications will be accepted until all current extra-help positions have been filled. For additional information on the duties and responsibilities of the position, refer to the job descriptions located on the City's Career Page at www.cityofventura.ca.gov/jobs or by clicking here Recreation Leader I/II and Recreation Specialist . If you have questions about the recruitment process, please contact Human Resources at recruitment@cityofventura.ca.gov . POSITION QUALIFICATIONS Recreation Leader I/II A combination of education, training and experience which provides the required skills, knowledge and abilities is required. License: Depending on assignment, possession of a valid California Class C driver's license may be required. If the position requires driving a mini-bus or van, a valid California Class B license, with passenger endorsement and the allowable auto transmission and air brake restrictions, must be obtained within six months of employment. If the position requires driving a mini-bus or van, drug-testing is required, according to the Department of Transportation (DOT). When assigned to Sailing/Kayaking/Stand-up Paddle Boarding programs, CPR and First Aid certifications are required. Recreation Specialist A combination of training, education, and experience equivalent to graduation from high school and sufficient work experience in the specialty area to acquire the knowledge, skills and abilities necessary to perform independently without close supervision are required. License: Depending on assignment, possession of a valid California Class C driver's license may be required. If the position requires driving a mini-bus or van, a valid California Class B license, with passenger endorsement and the allowable auto transmission and air brake restrictions, must be obtained within six months of employment. If the position requires driving a mini-bus or van, drug-testing is required, according to the Department of Transportation (DOT). APPLICATION AND INTERVIEW PROCESS Submit a City application and supplemental questionnaire. Applications are reviewed on a continuous basis. Candidates are encouraged to apply promptly. Open until filled. It is important that your City job application show all the relevant education, training, and experience you possess. Resumes, CVs and cover letters may be attached to your application but will not be accepted in lieu of a completed job application or supplemental questionnaire. Submitting an incomplete application or supplemental questionnaire, may disqualify you from further consideration in the recruitment process. Application Filing Deadline : Applications and supplemental questions are reviewed on a continuous basis. For initial consideration, applicants are encouraged to apply promptly. Please note, the recruitment may close without notice. Application Review Process : All applications and supplemental questionnaires submitted will be screened in relation to the criteria outlined in this job announcement. Candidates will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Department Selection Interview : A select number of candidates will be invited to participate in an interview process that will be scheduled once a sufficient number of qualified applications have been received for this position. Selected candidates will be notified if selected for an interview. Please note, given the current COVID-19 situation, initial panel interviews may be conducted via video teleconference. Selected applicants will be notified of specifics at the appropriate time. The Eligibility List established for this classification may be used to fill other regular and temporary vacancies at the discretion of the City. --------------------------------------------------------------------------------------------------------------------------- In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: recruitment@cityofventura.ca.gov. THE ORGANIZATION The City of Ventura operates under the Council/ Manager form of government under a charter adopted by voters in 1934, with an elected seven-member City Council. This full-service municipality is supported by 11 major City departments: City Manager, City Attorney, Finance, Information Technology, Human Resources, Community Development, Parks & Recreation, Fire, Police, Public Works, and Ventura Water. The City's Adopted FY 2021/2022 Budget totals approximately $303.4 million. The City Council and the City Manager are dedicated to the highest standards of integrity, public service, and innovative approaches to governing. To learn more about the City of Ventura, please visit www.cityofventura.ca.gov and view the current FY Adopted Budget. CITY OF VENTURA The City of Ventura is located just north of Los Angeles County and south of Santa Barbara County and is frequently considered one of America's most desirable places to live. The City is a full-service municipality that was founded in 1782, incorporated in 1866, and serves nearly 110,000 residents within its 32 square miles. With nearly 700 employees, the City is dedicated to delivering key services to our businesses, residents, and visitors to ensure Ventura remains a fiscally stable, economically vibrant, safe, clean, and desirable community. Locals and visitors enjoy Ventura's impressive park system that includes 32 parks and historic sites, and more than 800 acres of open green space. The City offers a remarkable year-round climate, friendly people, and a spectacular coastline. Ventura is an exciting location for a variety of outdoor activities such as biking, hiking, kayaking, paddle-boarding, sailing, surfing, whale watching and windsurfing. Other activities include the Channel Islands National Park, championship golf, world-class shopping, wine tours, and more. Learn more about the City of Ventura at www.CityofVentura.ca.gov . DIVERSITY, EQUITY AND INCLUSION The City of Ventura values human rights, goodwill, respect, inclusivity, equality, and recognizes that the City derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in public service, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations, and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they're counting on us. The City is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team! Closing Date/Time: Continuous
Mar 08, 2024
Temporary
THE POSITION The City of Ventura is hiring! The City of Ventura's Parks and Recreation Department is actively hiring for part-time, extra-help Recreation Leader I/II and Recreation Specialist positions. Recreation Leader I/II and Recreation Specialists work under general supervision and may provide on-sight supervision, oversight, instruction, and support for a variety of programs, tours, and recreation activities in the areas of sports, cultural arts, interpretive and adaptive services, and other related parks, recreation, senior, youth, and community programs and services. The ideal candidate has the following attributes: Enjoys working with people of different backgrounds and ages, Enjoys working outdoors, in all types of weather, Enjoys physical fitness and can perform physical activities for several hours at a time Is organized and able to communicate clearly both verbally and in writing, to people of all ages and backgrounds Depending on your level of experience and the operational needs of each program, vacancies may be filled at any an appropriate level. Recreation Leader I/II : Provides task-oriented support to recreation and cultural programs, operations, activities, services, and events. Recreation Specialist : Plans, organizes, and coordinates a community program in a specialized area requiring advanced knowledge, skills or ability related to that area; trains support staff and may work on projects within a given field. May provide transportation for participants, driving a city vehicle. These are temporary, extra-help positions, working up to 20 hours per week and paid on an hourly basis. Assignments may include working at night, weekends, holidays, and include travel to game or tour locations. --------------------------------------------------------------------------------------------------------------------------- Depending on assignment, duties may include, but are not limited to, the following: SPORTS LEAGUE PROGRAMS (year-round) - $16.00 - $18.85 per hour Provide site supervision or act as an attendant monitoring and overseeing a variety of youth and adult sporting events, including basketball, softball, volleyball, soccer, and flag football. Duties may include scorekeeping, scheduling, communicating with staff and participants, cash management (making deposits), and completing related reports. Must have some experience in team sports or outdoor recreation. SAILING CENTER PROGRAMS (year-round) - $16.00 - $18.85 per hour Provide on-site supervision, instruction, and support with special events and activities in the areas of sailing, kayaking, and stand-up paddle boarding. May assist with maintenance and upkeep of necessary equipment. Must possess CPR and First Aid certifications. YOUTH AFTER SCHOOL & CAMP PROGRAMS (year-round) - $16.00 - $18.85 per hour Depending on assignment, may provide support and/or oversight with the following programs: PEAK After School Programs : Coordinate after school youth enrichment activities at school sites, provide homework assistance, and organize day-to-day activities including sports, games, and special programs. May develop curriculum and provide instruction related to sports, enrichment, music, or dance. Westpark Community Center : Coordinate after school enrichment activities at Westpark Community Center, provide homework assistance, and organize day-to-day activities including sports, games, and special programs. May develop curriculum and provide instruction related to sports, enrichment, music, or dance. May support youth soccer, basketball, and flag football sports leagues. School Break Camp Programs : Coordinate and organize school break activities at indoor and outdoor program sites throughout the city. Lead activities, sports, games, and special programs. May develop curriculum and provide instruction related to sports, enrichment, music, or dance. ARTS & CULTURE PROGRAMS (year-round) - $16.00 - $21.00 per hour Depending on assignment, may provide program and facility support including customer service, data entry, clerical duties, special projects, facility rental oversight, and/or support with the following programs: Historic Programs : Teach hands-on education programs to preschool through 6th grade students at the historic Olivas Adobe. Facilitate educational tours and activities to individuals of all ages at the city's historic sites with a focus on local history. Public Art : Schedule, coordinate, and conduct tours of the city's Municipal Art Collection for individuals of all ages. Support Public Art program operations and activities including training program volunteers. Special Events : Provide event support including set-up and breakdown of city-sponsored events such as the Music Under the Stars summer concert series and 4th of July Street Fair. Requires weekend availability. Cultural Arts Classes : Teach creative and performing arts classes for participants of all ages. Arts & Culture Tour Program : Assist in tour planning, coordination, billing, reporting, marketing, and computer record maintenance. Support the coordination of tour escorts, vendors, and bus charters. Tour Bus Driver : Provide tour transportation, assist participants, and complete travel documentation. A valid California DMV Class B Driver license with passenger endorsement, current medical certificate, and completed DOT training is required. General knowledge of wheelchairs and mechanical lifts is desirable. SENIORS & COMMUNITY SERVICE PROGRAMS (year-round) - $16.00 - $21.00 per hour Depending on assignment, duties may include, but are not limited to, the following: Facility Attendant: Provide site supervision or act as an attendant monitoring and assisting with set-up and break-down of tables, equipment or other materials used during rental period. Duties may include ensuring permit policies are followed, meeting with prospective renters to explain site policies, overseeing opening and closing procedures and supporting annual Parks & Recreation events and programs. Community Gardens : Provide care and maintenance of community garden common areas, pathways, vacant plots, and garden supplies. May facilitate tours and orientations to prospective gardeners and host classes and volunteer workdays on weekends. Volunteer Programs : Support volunteer program operations including hosting onsite volunteer projects, maintaining the volunteer program database, and assisting with volunteer outreach and social media. Requires weekend availability. Senior Nutrition Program : Under the supervision of the Senior Nutrition Program Specialist, assist with the preparation and serving of meals to program participants, train and oversee program volunteers, and support program data entry, cash handling, filing, clerical duties, and special projects. Customer Service Representative : Assist customers over the phone, in-person, and by email with class registrations and information; support the Department with data entry, cash handling, filing, clerical duties, and on special projects. --------------------------------------------------------------------------------------------------------------------------- Additional Information To be considered for this part-time extra-help position, please complete an online City Job Application and supplemental questionnaire. Applications are reviewed on a continuous basis. Open until filled. Applications will be accepted until all current extra-help positions have been filled. For additional information on the duties and responsibilities of the position, refer to the job descriptions located on the City's Career Page at www.cityofventura.ca.gov/jobs or by clicking here Recreation Leader I/II and Recreation Specialist . If you have questions about the recruitment process, please contact Human Resources at recruitment@cityofventura.ca.gov . POSITION QUALIFICATIONS Recreation Leader I/II A combination of education, training and experience which provides the required skills, knowledge and abilities is required. License: Depending on assignment, possession of a valid California Class C driver's license may be required. If the position requires driving a mini-bus or van, a valid California Class B license, with passenger endorsement and the allowable auto transmission and air brake restrictions, must be obtained within six months of employment. If the position requires driving a mini-bus or van, drug-testing is required, according to the Department of Transportation (DOT). When assigned to Sailing/Kayaking/Stand-up Paddle Boarding programs, CPR and First Aid certifications are required. Recreation Specialist A combination of training, education, and experience equivalent to graduation from high school and sufficient work experience in the specialty area to acquire the knowledge, skills and abilities necessary to perform independently without close supervision are required. License: Depending on assignment, possession of a valid California Class C driver's license may be required. If the position requires driving a mini-bus or van, a valid California Class B license, with passenger endorsement and the allowable auto transmission and air brake restrictions, must be obtained within six months of employment. If the position requires driving a mini-bus or van, drug-testing is required, according to the Department of Transportation (DOT). APPLICATION AND INTERVIEW PROCESS Submit a City application and supplemental questionnaire. Applications are reviewed on a continuous basis. Candidates are encouraged to apply promptly. Open until filled. It is important that your City job application show all the relevant education, training, and experience you possess. Resumes, CVs and cover letters may be attached to your application but will not be accepted in lieu of a completed job application or supplemental questionnaire. Submitting an incomplete application or supplemental questionnaire, may disqualify you from further consideration in the recruitment process. Application Filing Deadline : Applications and supplemental questions are reviewed on a continuous basis. For initial consideration, applicants are encouraged to apply promptly. Please note, the recruitment may close without notice. Application Review Process : All applications and supplemental questionnaires submitted will be screened in relation to the criteria outlined in this job announcement. Candidates will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Department Selection Interview : A select number of candidates will be invited to participate in an interview process that will be scheduled once a sufficient number of qualified applications have been received for this position. Selected candidates will be notified if selected for an interview. Please note, given the current COVID-19 situation, initial panel interviews may be conducted via video teleconference. Selected applicants will be notified of specifics at the appropriate time. The Eligibility List established for this classification may be used to fill other regular and temporary vacancies at the discretion of the City. --------------------------------------------------------------------------------------------------------------------------- In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: recruitment@cityofventura.ca.gov. THE ORGANIZATION The City of Ventura operates under the Council/ Manager form of government under a charter adopted by voters in 1934, with an elected seven-member City Council. This full-service municipality is supported by 11 major City departments: City Manager, City Attorney, Finance, Information Technology, Human Resources, Community Development, Parks & Recreation, Fire, Police, Public Works, and Ventura Water. The City's Adopted FY 2021/2022 Budget totals approximately $303.4 million. The City Council and the City Manager are dedicated to the highest standards of integrity, public service, and innovative approaches to governing. To learn more about the City of Ventura, please visit www.cityofventura.ca.gov and view the current FY Adopted Budget. CITY OF VENTURA The City of Ventura is located just north of Los Angeles County and south of Santa Barbara County and is frequently considered one of America's most desirable places to live. The City is a full-service municipality that was founded in 1782, incorporated in 1866, and serves nearly 110,000 residents within its 32 square miles. With nearly 700 employees, the City is dedicated to delivering key services to our businesses, residents, and visitors to ensure Ventura remains a fiscally stable, economically vibrant, safe, clean, and desirable community. Locals and visitors enjoy Ventura's impressive park system that includes 32 parks and historic sites, and more than 800 acres of open green space. The City offers a remarkable year-round climate, friendly people, and a spectacular coastline. Ventura is an exciting location for a variety of outdoor activities such as biking, hiking, kayaking, paddle-boarding, sailing, surfing, whale watching and windsurfing. Other activities include the Channel Islands National Park, championship golf, world-class shopping, wine tours, and more. Learn more about the City of Ventura at www.CityofVentura.ca.gov . DIVERSITY, EQUITY AND INCLUSION The City of Ventura values human rights, goodwill, respect, inclusivity, equality, and recognizes that the City derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in public service, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations, and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they're counting on us. The City is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team! Closing Date/Time: Continuous
City of Santa Clara, CA
Santa Clara, California, United States
Description The Department: Finance The Finance Department administers the financial affairs of the City of Santa Clara, including City-owned public utilities. The department is comprised of five divisions, Administrative Services, Budget and Treasury, Accounting, Municipal Services, and Purchasing. Together these divisions carry out the mission of the Finance Department to ensure that the financial/fiscal activities of the City are performed, recorded, and presented in compliance with professional and ethical standards. Silicon Valley Power Since 1896, Silicon Valley Power (SVP) has provided electricity for residents and businesses in Santa Clara. The Electric Department has a budgeted staff of 198 employees who provide such diverse services as operating, maintaining and dispatching electric service, engineering, system planning, administrative and financial management, marketing, customer services, power trading, outdoor Wi-Fi services and dark fiber leasing services, all of which work together to make SVP successful for the City and its residents. The Positions: Finance : Municipal Services Division-Student Intern II/III The Municipal Services Intern will have the opportunity to gain experience working with Utility Billing and Business Tax Systems and Procedures. The Municipal Services Intern will work directly under the supervision of a Senior Customer Service Representative and/or Customer Service Supervisor. Key responsibilities may include: Assist with utility monthly billing audit preparation Update and maintain billing data and enter service orders into the utility billing system Assist with intake of Business Tax Affidavits and renewal licenses Assist in processing various revenue streams for account receivables May assist customers through various communication channels including email and phone inquiries Prepares a variety of correspondence and reports related to business tax, billing issues, and adjustments Provide administrative support for both Utility and Business Tax programs using the city’s electronic document filing system. The intern may also assist with various special projects for both Utility and Business Tax programs Silicon Valley Power Engineering Assistant - Student Intern II/III The City of Santa Clara Electric Utility Department is currently seeking candidates for Engineering Assistant Interns. These positions are an opportunity for students who pursuing a degree in engineering and are interested in working in the Electric Utility Industry. These positions will provide students with diverse job experience through working on a variety of tasks and projects. Common tasks will include assisting with the research and creation of standards and specifications, creating cost estimates and supporting senior staff as needs arise. The hours are part-time (within the hours of 8:00 AM and 5:00 PM, Monday through Friday). The ideal candidate would be able to work 10-20 hours per week. As a position with the goal of learning from senior staff this position will be on-site. This intern position will directly support engineering activities in the Electric Department. The intern will work with various Electric Utility staff to complete tasks and projects. Assistance with research and creation of standards and specifications Organize file folders and project directories. Assist in review of Public Works specifications and bids Conduct Field measurements, assist with utility design activities, and update record drawings; Assist in the review of plans and specifications for compliance with City rules and regulations and City engineering standards; Provide support for engineering projects including filing and data entry; Assist with digitalizing engineering documents and records Research past projects to create historical cost sheets for further cost estimates Assist in close out portion of projects to cleanup files for archiving Assist with electrical load research Assist with renewable power records and mapping. Other duties as assigned commensurate with experience and education. Customer Engagement Division Student Intern I/II The Customer Engagement Group is responsible for community outreach, customer relations and implementation of customer programs that include renewable energy, electrification initiatives, emobility, and energy efficiency. Work in a team environment to achieve common goals; evaluate situations and policy, identify problems, and exercise sound independent judgment within established guidelines. Interest in sustainability careers/green careers preferred. Typical duties include but are not limited to: Staff public facing events Answer and field inquiries Marketing research and outreach Social media content creation and outreach materials Process rebates: energy efficiency, electrification, and electric vehicle infrastructure Resources and Compliance Student Intern II/III Learn about renewable energy purchasing, energy trading, resource planning, and legislative/regulatory policy. Sustainability Student Intern II/III Assist with policy, programs, community outreach and implementation of Climate Action Plan strategies. Finance and Administration Student Intern II/III Dive into data analytics, financial transactions, and budgetary research. Legal Student Intern III Assist with legal research and contract review on public law and electric utility issues This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. As an as-needed employee, this is an "at-will" position and there is no guarantee of hours. Hours are limited to 999 in a fiscal year or 960 hours in a fiscal year for retired CalPERS annuitants. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESDIES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Typical Duties To view the complete list of duties, view the class specifications: - Student Intern I - Student Intern II - Student Intern III Minimum Qualifications Education and Experience: - Student Intern I: Current enrollment in a high school or an alternative vocational high-school working toward high school equivalency with the minimum completion of the 10th grade. - Student Intern II: Current enrollment in an accredited college or university in an undergraduate program. - Student Intern III: Current enrollment in an accredited college or university for completion of a Master’s degree. Acceptable Substitution: None. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: Knowledge and ability to use computers and its related applications. Ability to: Ability to establish and maintain effective working relations with others. Ability to carry out oral and written instructions. Ability to communicate effectively, both orally and in writing. Salary Range: Student Intern I - $17.20 -$18.72 Student Intern II - $20.15 - $24.50 Student Intern III - $23.17 - $28.18 Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter expressing your interest to work as an intern and why you are specifically interested in the internship opportunity with SVP, 2) Resume, 3) Upload your verification of course/program enrollment or proof of Summer/Fall enrollment. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This position is continuous or open until filled: Applications will be reviewed on a bi-weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov .
Mar 08, 2024
Intern
Description The Department: Finance The Finance Department administers the financial affairs of the City of Santa Clara, including City-owned public utilities. The department is comprised of five divisions, Administrative Services, Budget and Treasury, Accounting, Municipal Services, and Purchasing. Together these divisions carry out the mission of the Finance Department to ensure that the financial/fiscal activities of the City are performed, recorded, and presented in compliance with professional and ethical standards. Silicon Valley Power Since 1896, Silicon Valley Power (SVP) has provided electricity for residents and businesses in Santa Clara. The Electric Department has a budgeted staff of 198 employees who provide such diverse services as operating, maintaining and dispatching electric service, engineering, system planning, administrative and financial management, marketing, customer services, power trading, outdoor Wi-Fi services and dark fiber leasing services, all of which work together to make SVP successful for the City and its residents. The Positions: Finance : Municipal Services Division-Student Intern II/III The Municipal Services Intern will have the opportunity to gain experience working with Utility Billing and Business Tax Systems and Procedures. The Municipal Services Intern will work directly under the supervision of a Senior Customer Service Representative and/or Customer Service Supervisor. Key responsibilities may include: Assist with utility monthly billing audit preparation Update and maintain billing data and enter service orders into the utility billing system Assist with intake of Business Tax Affidavits and renewal licenses Assist in processing various revenue streams for account receivables May assist customers through various communication channels including email and phone inquiries Prepares a variety of correspondence and reports related to business tax, billing issues, and adjustments Provide administrative support for both Utility and Business Tax programs using the city’s electronic document filing system. The intern may also assist with various special projects for both Utility and Business Tax programs Silicon Valley Power Engineering Assistant - Student Intern II/III The City of Santa Clara Electric Utility Department is currently seeking candidates for Engineering Assistant Interns. These positions are an opportunity for students who pursuing a degree in engineering and are interested in working in the Electric Utility Industry. These positions will provide students with diverse job experience through working on a variety of tasks and projects. Common tasks will include assisting with the research and creation of standards and specifications, creating cost estimates and supporting senior staff as needs arise. The hours are part-time (within the hours of 8:00 AM and 5:00 PM, Monday through Friday). The ideal candidate would be able to work 10-20 hours per week. As a position with the goal of learning from senior staff this position will be on-site. This intern position will directly support engineering activities in the Electric Department. The intern will work with various Electric Utility staff to complete tasks and projects. Assistance with research and creation of standards and specifications Organize file folders and project directories. Assist in review of Public Works specifications and bids Conduct Field measurements, assist with utility design activities, and update record drawings; Assist in the review of plans and specifications for compliance with City rules and regulations and City engineering standards; Provide support for engineering projects including filing and data entry; Assist with digitalizing engineering documents and records Research past projects to create historical cost sheets for further cost estimates Assist in close out portion of projects to cleanup files for archiving Assist with electrical load research Assist with renewable power records and mapping. Other duties as assigned commensurate with experience and education. Customer Engagement Division Student Intern I/II The Customer Engagement Group is responsible for community outreach, customer relations and implementation of customer programs that include renewable energy, electrification initiatives, emobility, and energy efficiency. Work in a team environment to achieve common goals; evaluate situations and policy, identify problems, and exercise sound independent judgment within established guidelines. Interest in sustainability careers/green careers preferred. Typical duties include but are not limited to: Staff public facing events Answer and field inquiries Marketing research and outreach Social media content creation and outreach materials Process rebates: energy efficiency, electrification, and electric vehicle infrastructure Resources and Compliance Student Intern II/III Learn about renewable energy purchasing, energy trading, resource planning, and legislative/regulatory policy. Sustainability Student Intern II/III Assist with policy, programs, community outreach and implementation of Climate Action Plan strategies. Finance and Administration Student Intern II/III Dive into data analytics, financial transactions, and budgetary research. Legal Student Intern III Assist with legal research and contract review on public law and electric utility issues This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. As an as-needed employee, this is an "at-will" position and there is no guarantee of hours. Hours are limited to 999 in a fiscal year or 960 hours in a fiscal year for retired CalPERS annuitants. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESDIES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Typical Duties To view the complete list of duties, view the class specifications: - Student Intern I - Student Intern II - Student Intern III Minimum Qualifications Education and Experience: - Student Intern I: Current enrollment in a high school or an alternative vocational high-school working toward high school equivalency with the minimum completion of the 10th grade. - Student Intern II: Current enrollment in an accredited college or university in an undergraduate program. - Student Intern III: Current enrollment in an accredited college or university for completion of a Master’s degree. Acceptable Substitution: None. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: Knowledge and ability to use computers and its related applications. Ability to: Ability to establish and maintain effective working relations with others. Ability to carry out oral and written instructions. Ability to communicate effectively, both orally and in writing. Salary Range: Student Intern I - $17.20 -$18.72 Student Intern II - $20.15 - $24.50 Student Intern III - $23.17 - $28.18 Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter expressing your interest to work as an intern and why you are specifically interested in the internship opportunity with SVP, 2) Resume, 3) Upload your verification of course/program enrollment or proof of Summer/Fall enrollment. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This position is continuous or open until filled: Applications will be reviewed on a bi-weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov .
Stanislaus State
1 University Circle, Turlock, California 95382, USA
Position Summary (Classified as: Administrator I) Full-time position available on or after March 11, 2024 for Campus Recreation. Under the general direction of the Director of Campus Recreation, the Assistant Director is responsible for overseeing the intramural sports and sports club programs in Turlock and Stockton. This role encompasses managing daily operations, program staffing, and the overall success of activities, leagues, tournaments, and special events. Additionally, the Assistant Director assists with the development, implementation, and evaluation of recreation programs. Job Duties Duties include but are not limited to: Provide professional expertise and keep current with developments in the recreational sports profession, specifically regarding intramural programs and services. Serve on university and departmental committees. Assist in developing and implementing a departmental strategic plan, including short and long-term goals. Coordination with individuals at all organizational levels and, as needed, acts as a representative to outside entities. Oversee, maintain, develop, implement, promote, and evaluate a variety of sport programs. Oversee assigned intramural sports/sports clubs, including registration, league requirements, eligibility, facility requests, dues, budgets, and all fiscal operations and requirements. Compile, prepare, write, and review intramural sports & sports clubs and recreation program reports for accurate record keeping. Oversees and maintains the use and implementation of our Fusion Go Application with Recreation Center most current activities and programs and registration. Recruit, hire, train, schedule, supervise, mentor, and evaluate student assistants, sports officials, and other personnel needed to implement and manage Campus Recreation’s facilities and programs. Oversee sports clubs teams/officers, their coaches, and student leaders. Assist with the review, revision, and development of staff operating guidelines and manuals. Assist with the yearly planning, development, and facilitation of department-wide student staff training. Prepare and conduct staff meetings for student staff and management. Lead staff meetings and in-service meetings. Daily oversight of direct functional area and provide lead work and direction to staff. Assist in utilizing membership, facility, league, and employee management software systems. Ensure facility scheduling overlaps do not occur by communicating and distributing information regularly to all users. Assist with planning and oversight of programs, reservations, and events held at Campus Recreation, and assist in their overall supervision, security, scheduling, and management. Develop and implement innovative ideas/concepts that will improve the department and programs, sustain current programs, maintain high facility standards, and provide excellent customer service. Develop annual goals, learning outcomes, appropriate assessment tools, and a calendar of events to maximize participation, learning, and engagement in each program within the functional area. Create and implement assessments and learning outcomes for student employees and participants. Monitor student involvement, learning, satisfaction, and feedback to identify trends and concerns. Assist in further developing programs, policies, and procedures for improvements in the functional area. Ensure recreational sports programs are conducted in accordance with established service standards. Implement appropriate risk and liability management measures to ensure well-organized and safe activities and events. Assist in membership responsibilities using various financial systems. Develop procedures and policies for leagues, events, game sites, and staff protocols. Develop and coordinate promotions, publications, and marketing strategies to encourage and invite participation in programs and make recommendations as appropriate to the director. Present to students, staff, and the public about intramural sports/sports clubs and recreation programs and services. Collaborate with other campus units and the community to provide a diverse and comprehensive program that is inclusive in providing educational and motivational programs. Develop a compliance framework that includes legal, policy, and ethical standards. Regularly assess and adjust compliance processes as needed. Develop a roadmap for integrating regulations with programmatic needs. Conduct tours for student and new hire orientations and prospective members. Maintain webpage and participant database, including social media. Assist in coordinating daily facility maintenance, including equipment cleaning, preventative maintenance, and work requests. Maintain the inventory system for the accurate tracking and safety of equipment and take appropriate action on all safety-related issues. Prepare and present annual budget needs for supervised programs. Assist with year-end expenditure review and revenue to budget reconciliation. Establish and manage project budgets in accordance with assigned objectives. Implement cost-control measures to stay within the budget. Other duties as assigned. Minimum Qualifications Education : Bachelor’s degree in Recreation Management, Sport Management, Physical Education, Kinesiology, or a related degree. Experience : Two or more years of professional work experience in a higher education and or related recreational sports setting. Preferred Qualifications Master’s degree. Experience and responsibility for multiple recreation and fitness programs in a higher education and or related recreation department. Relevant experience with administrating recreation facilities, recreation equipment, recreation activities, and recreation policies and procedures. Prior experience working with risk management practices, including prevention and post-event processes. Prior experience with emergency response planning and operational contingency planning. Experience with organizational planning and project management. Knowledge of rules and regulations of athletic games such as softball, basketball, volleyball, flag football, and soccer. Certified High School Sports Official in one or more of the following sports: football, basketball, softball, soccer, volleyball, or baseball. Active membership with the National Intramural-Recreational Sports Association (NIRSA). Knowledge, Skills, Abilities Experience working at an institution of higher education. Ability to take initiative and independently plan, organize, coordinate, and perform varied and specialized duties and/or services in various situations where numerous and diverse demands are involved. Understanding of and ability to accomplish department, organization and system program projects and goals. Expertise in investigating and analyzing problems with a broad administrative impact and implications. Ability to understand, communicate and implement regulations, codes, policies, procedures, and guidelines pertaining to recreation and intramural sports and sports club programs. Demonstrated ability to effectively research, evaluate, and interpret information. Ability to write and present verbal and written analysis reports, briefings, etc. Working knowledge of operation, facility management and financial practices. Ability to supervise, train, develop, resolve conflict, and manage personnel. Excellent written and oral communication skills. Ability to build relationships and communicate with an ethnically and culturally diverse community. Experience with diversity, equity, and inclusion initiatives. Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of service and response. Ability to serve as an agent of the institution for community and regional partnerships, including interactions with the community, with community agencies and/or collaborators. Ability to obtain and maintain current First Aid and CPR/AED/BBP certifications within three months of employment and other related recreation certifications as needed. Ability to obtain a valid California Driver's License and meet university driving standards. Ability and willingness to work evening and weekend hours as needed. Competency with office technology and software (e.g.,Microsoft Office, recreation software, survey tools, Concur, PeopleSoft). Special Conditions May be required to maintain a varied work schedule to include nights and weekends. License or Certifications National Intramural-Recreational Sports Association (NIRSA), preferred. Salary Range Anticipated salary will be $6,250 - $7,250 per month plus excellent paid benefits. Salary will depend on the qualifications of the successful finalist. Compensation & Benefits Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Link to Benefits Summary: CSU Employee Benefit Summary How to Apply To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only. Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration. To apply online, please click the “Apply Now” button on this page. Application Deadline OPEN UNTIL FILLED; SCREENING TO BEGIN ON OR AFTER FEBRUARY 21, 2024. (Applications received after the screening date will be considered at the discretion of the university.) Criminal Background Clearance Notice Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Additional Information Campus & Area California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts. Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education. Clery Act Disclosure Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment. Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at: Voluntary Self-Identification of Disability PDF Form . CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California. The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview. INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE Advertised: Feb 06 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Position Summary (Classified as: Administrator I) Full-time position available on or after March 11, 2024 for Campus Recreation. Under the general direction of the Director of Campus Recreation, the Assistant Director is responsible for overseeing the intramural sports and sports club programs in Turlock and Stockton. This role encompasses managing daily operations, program staffing, and the overall success of activities, leagues, tournaments, and special events. Additionally, the Assistant Director assists with the development, implementation, and evaluation of recreation programs. Job Duties Duties include but are not limited to: Provide professional expertise and keep current with developments in the recreational sports profession, specifically regarding intramural programs and services. Serve on university and departmental committees. Assist in developing and implementing a departmental strategic plan, including short and long-term goals. Coordination with individuals at all organizational levels and, as needed, acts as a representative to outside entities. Oversee, maintain, develop, implement, promote, and evaluate a variety of sport programs. Oversee assigned intramural sports/sports clubs, including registration, league requirements, eligibility, facility requests, dues, budgets, and all fiscal operations and requirements. Compile, prepare, write, and review intramural sports & sports clubs and recreation program reports for accurate record keeping. Oversees and maintains the use and implementation of our Fusion Go Application with Recreation Center most current activities and programs and registration. Recruit, hire, train, schedule, supervise, mentor, and evaluate student assistants, sports officials, and other personnel needed to implement and manage Campus Recreation’s facilities and programs. Oversee sports clubs teams/officers, their coaches, and student leaders. Assist with the review, revision, and development of staff operating guidelines and manuals. Assist with the yearly planning, development, and facilitation of department-wide student staff training. Prepare and conduct staff meetings for student staff and management. Lead staff meetings and in-service meetings. Daily oversight of direct functional area and provide lead work and direction to staff. Assist in utilizing membership, facility, league, and employee management software systems. Ensure facility scheduling overlaps do not occur by communicating and distributing information regularly to all users. Assist with planning and oversight of programs, reservations, and events held at Campus Recreation, and assist in their overall supervision, security, scheduling, and management. Develop and implement innovative ideas/concepts that will improve the department and programs, sustain current programs, maintain high facility standards, and provide excellent customer service. Develop annual goals, learning outcomes, appropriate assessment tools, and a calendar of events to maximize participation, learning, and engagement in each program within the functional area. Create and implement assessments and learning outcomes for student employees and participants. Monitor student involvement, learning, satisfaction, and feedback to identify trends and concerns. Assist in further developing programs, policies, and procedures for improvements in the functional area. Ensure recreational sports programs are conducted in accordance with established service standards. Implement appropriate risk and liability management measures to ensure well-organized and safe activities and events. Assist in membership responsibilities using various financial systems. Develop procedures and policies for leagues, events, game sites, and staff protocols. Develop and coordinate promotions, publications, and marketing strategies to encourage and invite participation in programs and make recommendations as appropriate to the director. Present to students, staff, and the public about intramural sports/sports clubs and recreation programs and services. Collaborate with other campus units and the community to provide a diverse and comprehensive program that is inclusive in providing educational and motivational programs. Develop a compliance framework that includes legal, policy, and ethical standards. Regularly assess and adjust compliance processes as needed. Develop a roadmap for integrating regulations with programmatic needs. Conduct tours for student and new hire orientations and prospective members. Maintain webpage and participant database, including social media. Assist in coordinating daily facility maintenance, including equipment cleaning, preventative maintenance, and work requests. Maintain the inventory system for the accurate tracking and safety of equipment and take appropriate action on all safety-related issues. Prepare and present annual budget needs for supervised programs. Assist with year-end expenditure review and revenue to budget reconciliation. Establish and manage project budgets in accordance with assigned objectives. Implement cost-control measures to stay within the budget. Other duties as assigned. Minimum Qualifications Education : Bachelor’s degree in Recreation Management, Sport Management, Physical Education, Kinesiology, or a related degree. Experience : Two or more years of professional work experience in a higher education and or related recreational sports setting. Preferred Qualifications Master’s degree. Experience and responsibility for multiple recreation and fitness programs in a higher education and or related recreation department. Relevant experience with administrating recreation facilities, recreation equipment, recreation activities, and recreation policies and procedures. Prior experience working with risk management practices, including prevention and post-event processes. Prior experience with emergency response planning and operational contingency planning. Experience with organizational planning and project management. Knowledge of rules and regulations of athletic games such as softball, basketball, volleyball, flag football, and soccer. Certified High School Sports Official in one or more of the following sports: football, basketball, softball, soccer, volleyball, or baseball. Active membership with the National Intramural-Recreational Sports Association (NIRSA). Knowledge, Skills, Abilities Experience working at an institution of higher education. Ability to take initiative and independently plan, organize, coordinate, and perform varied and specialized duties and/or services in various situations where numerous and diverse demands are involved. Understanding of and ability to accomplish department, organization and system program projects and goals. Expertise in investigating and analyzing problems with a broad administrative impact and implications. Ability to understand, communicate and implement regulations, codes, policies, procedures, and guidelines pertaining to recreation and intramural sports and sports club programs. Demonstrated ability to effectively research, evaluate, and interpret information. Ability to write and present verbal and written analysis reports, briefings, etc. Working knowledge of operation, facility management and financial practices. Ability to supervise, train, develop, resolve conflict, and manage personnel. Excellent written and oral communication skills. Ability to build relationships and communicate with an ethnically and culturally diverse community. Experience with diversity, equity, and inclusion initiatives. Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of service and response. Ability to serve as an agent of the institution for community and regional partnerships, including interactions with the community, with community agencies and/or collaborators. Ability to obtain and maintain current First Aid and CPR/AED/BBP certifications within three months of employment and other related recreation certifications as needed. Ability to obtain a valid California Driver's License and meet university driving standards. Ability and willingness to work evening and weekend hours as needed. Competency with office technology and software (e.g.,Microsoft Office, recreation software, survey tools, Concur, PeopleSoft). Special Conditions May be required to maintain a varied work schedule to include nights and weekends. License or Certifications National Intramural-Recreational Sports Association (NIRSA), preferred. Salary Range Anticipated salary will be $6,250 - $7,250 per month plus excellent paid benefits. Salary will depend on the qualifications of the successful finalist. Compensation & Benefits Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Link to Benefits Summary: CSU Employee Benefit Summary How to Apply To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only. Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration. To apply online, please click the “Apply Now” button on this page. Application Deadline OPEN UNTIL FILLED; SCREENING TO BEGIN ON OR AFTER FEBRUARY 21, 2024. (Applications received after the screening date will be considered at the discretion of the university.) Criminal Background Clearance Notice Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Additional Information Campus & Area California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts. Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education. Clery Act Disclosure Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment. Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at: Voluntary Self-Identification of Disability PDF Form . CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California. The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview. INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE Advertised: Feb 06 2024 Pacific Standard Time Applications close: Closing Date/Time: