CITY OF ATLANTA, GA
Atlanta, Georgia, United States
Posting: Open Until Filled Salary: $35,381 (Additional 10% increase upon completion of training & remote work opportunity) General Description and Classification Standards A career in Public Service is one of the most fulfilling and rewarding paths a career-beginner can take. Consider contributing to the “People” instead of the “Profits”. In October of 2014, the City of Atlanta launched ATL311 a consolidated call center designed to make city government more user-friendly and responsive by providing citizens with one telephone number to call for information on city services and to report non-emergency concerns. The heart and soul of ATL311 are the people doing the talking, texting, and tweeting-our Call Center Representatives (CCRs). There is no better gateway to a career in public service. As a CCR, you will join a fun, fast-paced, award-winning team of problem solvers dedicated to delivering amazing customer experiences. Each day, you will engage with Atlantans and help them: Navigate City services and programs File Service Requests Connect with City Agencies As a city employee, you will enjoy on 1 st day: Competitive salary Flexible scheduling including part-time opportunities Paid holidays, annual leave, and sick leave Health benefits with dental, vision, and drug coverage Retirement savings plans Determines nature of problem or request and responds or directs individual to correct resource. Duties include but are not limited to investigating and resolving complaints; resolving escalations, assisting customers; preparing reports and documents; and providing information. As an essential City of Atlanta employee, attendance is mandatory and critical to our success. During your onboarding, you are expected to actively participate in training without any interruptions. Supervision Received Works under direct supervision and follows standardized operating procedures and written instructions to accomplish assigned tasks. Essential Duties & Responsibilities Receives, enters, researches, responds to, and tracks in-person, telephone, email, and written citizen inquiries and complaints relating to city services. (Multi-channel) Refers complex or difficult issues to more senior representative or supervisor. Engage with citizens either by phone or in person to determine details of the inquiry or problem. Researches, gathers, and enters all pertinent facts pertaining to issues and complaints into a database during requests. Contacts departments as appropriate to secure information and/or refer issues and complaints for a response. Reads and applies various documents such as maps, procedures, and regulations to work situations. Advises departmental personnel, citizens, and others on the status of cases pending, and makes referrals to other agencies as appropriate. This position is considered essential and thereby requires, on occasion, that the incumbent work outside of normal operating hours, which may include evenings, weekends, and holidays, as well as during inclement weather. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for the office/remote position Decision Making The customer service representative will serve as the liaison between various City of Atlanta departments and the constituents. Additionally, the CCR should be able to think outside the box and fully engage in collaborative efforts to provide resolutions to the customers. Leadership Provided Position is an entry level individual contributor and has no supervisory or formal leadership responsibilities. Knowledge, Skills & Abilities Knowledge of customer service methods and techniques. Knowledge of department programs, processes, and procedures. Knowledge of department organization and functions. Skill in keeping notes of calls or transactions. Ability to use customer service software and other departmental information systems in responding to inquiries or requests. Ability to read instructions, processes, or regulations. Ability to communicate with a variety of customers and constituents in a professional manner. Ability to deal effectively with difficult or upset customers. Ability to listen and determine the nature of call or communication. High school diploma or General Equivalency Diploma (GED). Minimum of 2 years’ relevant work experience. Technologically satisfactory skills in Microsoft Office Suite (Outlook, Teams, Excel, PPT, Word, Access etc.). Ability to learn customer service software applications. Ability to work from home with access to a high-speed internet router (Wi-Fi may be used but many users will need a wired connection to router based off their home usage and speeds). Minimum of 7 mbps OR higher, high speed internet connections with the ability to hard wire directly to a modem. Must have a dedicated, quiet working space that is free from distractions and background noise to conduct business. Ability to sit for long periods of time. Must be located within 50 miles of City of Atlanta Preferred Education & Experience 3+ years’ relevant customer service experience. Extensive Knowledge in Microsoft Office Suite.
Mar 13, 2024
Full Time
Posting: Open Until Filled Salary: $35,381 (Additional 10% increase upon completion of training & remote work opportunity) General Description and Classification Standards A career in Public Service is one of the most fulfilling and rewarding paths a career-beginner can take. Consider contributing to the “People” instead of the “Profits”. In October of 2014, the City of Atlanta launched ATL311 a consolidated call center designed to make city government more user-friendly and responsive by providing citizens with one telephone number to call for information on city services and to report non-emergency concerns. The heart and soul of ATL311 are the people doing the talking, texting, and tweeting-our Call Center Representatives (CCRs). There is no better gateway to a career in public service. As a CCR, you will join a fun, fast-paced, award-winning team of problem solvers dedicated to delivering amazing customer experiences. Each day, you will engage with Atlantans and help them: Navigate City services and programs File Service Requests Connect with City Agencies As a city employee, you will enjoy on 1 st day: Competitive salary Flexible scheduling including part-time opportunities Paid holidays, annual leave, and sick leave Health benefits with dental, vision, and drug coverage Retirement savings plans Determines nature of problem or request and responds or directs individual to correct resource. Duties include but are not limited to investigating and resolving complaints; resolving escalations, assisting customers; preparing reports and documents; and providing information. As an essential City of Atlanta employee, attendance is mandatory and critical to our success. During your onboarding, you are expected to actively participate in training without any interruptions. Supervision Received Works under direct supervision and follows standardized operating procedures and written instructions to accomplish assigned tasks. Essential Duties & Responsibilities Receives, enters, researches, responds to, and tracks in-person, telephone, email, and written citizen inquiries and complaints relating to city services. (Multi-channel) Refers complex or difficult issues to more senior representative or supervisor. Engage with citizens either by phone or in person to determine details of the inquiry or problem. Researches, gathers, and enters all pertinent facts pertaining to issues and complaints into a database during requests. Contacts departments as appropriate to secure information and/or refer issues and complaints for a response. Reads and applies various documents such as maps, procedures, and regulations to work situations. Advises departmental personnel, citizens, and others on the status of cases pending, and makes referrals to other agencies as appropriate. This position is considered essential and thereby requires, on occasion, that the incumbent work outside of normal operating hours, which may include evenings, weekends, and holidays, as well as during inclement weather. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for the office/remote position Decision Making The customer service representative will serve as the liaison between various City of Atlanta departments and the constituents. Additionally, the CCR should be able to think outside the box and fully engage in collaborative efforts to provide resolutions to the customers. Leadership Provided Position is an entry level individual contributor and has no supervisory or formal leadership responsibilities. Knowledge, Skills & Abilities Knowledge of customer service methods and techniques. Knowledge of department programs, processes, and procedures. Knowledge of department organization and functions. Skill in keeping notes of calls or transactions. Ability to use customer service software and other departmental information systems in responding to inquiries or requests. Ability to read instructions, processes, or regulations. Ability to communicate with a variety of customers and constituents in a professional manner. Ability to deal effectively with difficult or upset customers. Ability to listen and determine the nature of call or communication. High school diploma or General Equivalency Diploma (GED). Minimum of 2 years’ relevant work experience. Technologically satisfactory skills in Microsoft Office Suite (Outlook, Teams, Excel, PPT, Word, Access etc.). Ability to learn customer service software applications. Ability to work from home with access to a high-speed internet router (Wi-Fi may be used but many users will need a wired connection to router based off their home usage and speeds). Minimum of 7 mbps OR higher, high speed internet connections with the ability to hard wire directly to a modem. Must have a dedicated, quiet working space that is free from distractions and background noise to conduct business. Ability to sit for long periods of time. Must be located within 50 miles of City of Atlanta Preferred Education & Experience 3+ years’ relevant customer service experience. Extensive Knowledge in Microsoft Office Suite.
CITY OF RENO, NV
City of Reno, Nevada, United States
Description If YOU are looking for a rewarding career in a place where you and your ideas matter - a place where the results of your hard work are reflected throughout your community and on the faces of your neighbors - this is your home. What are you waiting for? APPLY TODAY ! This position is part of the Council Relations team in the City Manager's Office who provide support to the Reno City Council. The successful candidate will join the team in a fast-paced environment where no day is the same. Community Liaisons play an essential role as the link between constituents and council members. Liaisons provide excellent customer service by researching and responding to highly complex inquiries in a timely manner. Relationship building, both internally with staff and externally with the public and regional partners, is vital to the success of this position. Candidates must be flexible and have the ability to adapt to a broad range of situations and environments such as making public appearances, problem solving constituent concerns, acute attention to detail in day-to- day administrative tasks, display sensitivity and discretion with confidential information, and be able to process a high volume of varied projects and tasks. The primary focus of this Community Liaison is to provide staff support to the City Council-approved projects and ensure superior customer service while promoting activities designed to open avenues of communication and public understanding. The liaison gains community support for the City and its activities and objectives; and performs a variety of public outreach and engagement functions, and administrative tasks in support of assigned areas of responsibility. Examples of Essential Functions CORE COMPETENCIES -Core Competencies are the aptitudes, beliefs or actions that reflect the values of the organization and demonstrate what sets that organization apart, ultimately moving the organization toward the mission. Highly successful employees at the City of Reno will demonstrate these Core Competencies. PRIDE: Acts in stewardship of public resources and public trust. Takes ownership of the success of the City mission seeking excellence in every act, and delivering efficient and high quality service. Strives to maximize public benefit and takes pride in the community we are creating. CREATIVITY: Demonstrates forward thinking and embraces opportunities for continuous improvement. Thoughtfully overcomes challenges and seeks new solutions to resolve issues. Uses innovation to further the mission of the City of Reno. INTEGRITY: Treats people with courtesy and respect. Achieves a standard of excellence, honoring City policies and all regulatory requirements. Holds self and others accountable and assumes a position of trust bringing honor to the mission of the City of Reno. RESPECT: Instills public faith in the City of Reno by demonstrating a heart for public service and treating all people with dignity. Remains approachable and seeks to effectively communicate in a way that values others as a part of a greater community that we are all proud to call home. WELCOMING: Demonstrates knowledge, understanding, appreciation, and commitment to a community that is diverse, equitable and inclusive. Holds self and others accountable in support of diversity and the richness it brings to our community. Cultivates a sense of belonging and appreciation; dedicates self to being part of creating and advancing a respectful and welcoming community, and upholds equity for all members of the community and organization. The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Creation, management and execution of Council related events, functions, and public appearances, event, and programs. Provide prompt customer service and promote activities designed to open avenues of communication, promote public understanding, and gain support for City activities and objectives. Manage, track, create resolutions and staff reports for Council discretionary funds and various fund allocations. Monitors program performance; recommends and implements modifications to systems and procedures. Identify, address, and recommend solutions to highly complex citizen complaints and inquiries; work with City Staff to resolve problems. This involves management of highly complex complaints, conflict resolution, and creative solutions. Manage online citizen engagement platforms, including Reno.gov pages and City/outside agency participation. Prepare and distribute fact sheets, newsletters, photographs, flyers, and brochures related to NABs, and Council programs. Coordinate and facilitate meetings between citizens, public and private sector representatives, and City Council; provides administrative support to assigned council members. Develop survey instruments; conduct surveys of program participants to determine participant needs; interpret and record survey results; implement program changes in response to results. Oversee and monitor various boards and commissions, as assigned by developing, write, and coordinate community/citizen meetings and public meeting agendas. Perform related duties as required. Minimum Qualifications The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of : Basic techniques and practices of organizing, recruiting for, and coordinating programs, activities and community events. Principles and practices of dispute/conflict resolution. Data collection and analysis. Operations and services provided by the City, and available City and County resources. Advanced methods, techniques, principles and applications of customer service. Effective public speaking and listening skills. Methods and techniques of research and analysis. English usage, spelling, grammar, and punctuation. Office procedures, methods, and equipment including computers and applicable software applications. Principles of business letter writing and report preparation. Pertinent federal, state and local laws, codes and regulations. Rules and regulations governing public meetings. Ability to : Maintain a flexible schedule, some nights, holidays , and weekends required. Coordinate and direct events, activities, project management for assigned programs. Collaborate effectively with a wide range of constituencies in a diverse community. Gather information, analyze it, and as necessary, suggest appropriate options and actions. Elicit community and organizational support for City operations and programs. Interpret and explain City programs, policies, and procedures. Establish and maintain effective working relationships with those contacted in the course of work. Effectively use tact, diplomacy, and political acumen. Edit and organize information into an appropriate format for presentation. Appear before special interest and civic groups to present materials dealing with City activities. Work in a team- based environment to achieve common goals. Coordinate multiple projects and complex tasks simultaneously. Meet the physical requirements to safely and effectively perform the assigned duties. Communicate clearly and concisely, both orally and in writing. Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training : A Bachelor's degree from an accredited college or university with major course work in business administration, public relations, political science, communications, public administration, or a related field. Experience : Two years of increasingly responsible experience in municipal government, community relations, or neighborhood services programs. Professional experience involving responsibility for fact-finding, conflict/dispute resolution or mediation, and organizational consultation and problem solving; or any equivalent combination of training and experience. License or Certificate : Possession of an appropriate, valid driver's license. Fluent in English and Spanish language skills is highly desired. Supplemental Information PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment : Work is performed primarily in a standard office setting with some travel from site to site to attend meetings; irregular work hours; extensive public contact. Physical : Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. HOW TO APPLY: Applicants must submit an online application at reno.gov/jobs . NOTE: The deadline to submit your application online is Sunday, April 21, 2024 by 11:59 p.m. PST. Questions about the information on this announcement should be directed to Human Resources at 775-334-2285. This position is exempt from the Civil Service System. The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno. Please use this Health and Welfare Benefit Link to learn more about the City of Reno's great employee benefit plans and wellness programs. Closing Date/Time: 4/21/2024 11:59 PM Pacific
Apr 06, 2024
Full Time
Description If YOU are looking for a rewarding career in a place where you and your ideas matter - a place where the results of your hard work are reflected throughout your community and on the faces of your neighbors - this is your home. What are you waiting for? APPLY TODAY ! This position is part of the Council Relations team in the City Manager's Office who provide support to the Reno City Council. The successful candidate will join the team in a fast-paced environment where no day is the same. Community Liaisons play an essential role as the link between constituents and council members. Liaisons provide excellent customer service by researching and responding to highly complex inquiries in a timely manner. Relationship building, both internally with staff and externally with the public and regional partners, is vital to the success of this position. Candidates must be flexible and have the ability to adapt to a broad range of situations and environments such as making public appearances, problem solving constituent concerns, acute attention to detail in day-to- day administrative tasks, display sensitivity and discretion with confidential information, and be able to process a high volume of varied projects and tasks. The primary focus of this Community Liaison is to provide staff support to the City Council-approved projects and ensure superior customer service while promoting activities designed to open avenues of communication and public understanding. The liaison gains community support for the City and its activities and objectives; and performs a variety of public outreach and engagement functions, and administrative tasks in support of assigned areas of responsibility. Examples of Essential Functions CORE COMPETENCIES -Core Competencies are the aptitudes, beliefs or actions that reflect the values of the organization and demonstrate what sets that organization apart, ultimately moving the organization toward the mission. Highly successful employees at the City of Reno will demonstrate these Core Competencies. PRIDE: Acts in stewardship of public resources and public trust. Takes ownership of the success of the City mission seeking excellence in every act, and delivering efficient and high quality service. Strives to maximize public benefit and takes pride in the community we are creating. CREATIVITY: Demonstrates forward thinking and embraces opportunities for continuous improvement. Thoughtfully overcomes challenges and seeks new solutions to resolve issues. Uses innovation to further the mission of the City of Reno. INTEGRITY: Treats people with courtesy and respect. Achieves a standard of excellence, honoring City policies and all regulatory requirements. Holds self and others accountable and assumes a position of trust bringing honor to the mission of the City of Reno. RESPECT: Instills public faith in the City of Reno by demonstrating a heart for public service and treating all people with dignity. Remains approachable and seeks to effectively communicate in a way that values others as a part of a greater community that we are all proud to call home. WELCOMING: Demonstrates knowledge, understanding, appreciation, and commitment to a community that is diverse, equitable and inclusive. Holds self and others accountable in support of diversity and the richness it brings to our community. Cultivates a sense of belonging and appreciation; dedicates self to being part of creating and advancing a respectful and welcoming community, and upholds equity for all members of the community and organization. The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Creation, management and execution of Council related events, functions, and public appearances, event, and programs. Provide prompt customer service and promote activities designed to open avenues of communication, promote public understanding, and gain support for City activities and objectives. Manage, track, create resolutions and staff reports for Council discretionary funds and various fund allocations. Monitors program performance; recommends and implements modifications to systems and procedures. Identify, address, and recommend solutions to highly complex citizen complaints and inquiries; work with City Staff to resolve problems. This involves management of highly complex complaints, conflict resolution, and creative solutions. Manage online citizen engagement platforms, including Reno.gov pages and City/outside agency participation. Prepare and distribute fact sheets, newsletters, photographs, flyers, and brochures related to NABs, and Council programs. Coordinate and facilitate meetings between citizens, public and private sector representatives, and City Council; provides administrative support to assigned council members. Develop survey instruments; conduct surveys of program participants to determine participant needs; interpret and record survey results; implement program changes in response to results. Oversee and monitor various boards and commissions, as assigned by developing, write, and coordinate community/citizen meetings and public meeting agendas. Perform related duties as required. Minimum Qualifications The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of : Basic techniques and practices of organizing, recruiting for, and coordinating programs, activities and community events. Principles and practices of dispute/conflict resolution. Data collection and analysis. Operations and services provided by the City, and available City and County resources. Advanced methods, techniques, principles and applications of customer service. Effective public speaking and listening skills. Methods and techniques of research and analysis. English usage, spelling, grammar, and punctuation. Office procedures, methods, and equipment including computers and applicable software applications. Principles of business letter writing and report preparation. Pertinent federal, state and local laws, codes and regulations. Rules and regulations governing public meetings. Ability to : Maintain a flexible schedule, some nights, holidays , and weekends required. Coordinate and direct events, activities, project management for assigned programs. Collaborate effectively with a wide range of constituencies in a diverse community. Gather information, analyze it, and as necessary, suggest appropriate options and actions. Elicit community and organizational support for City operations and programs. Interpret and explain City programs, policies, and procedures. Establish and maintain effective working relationships with those contacted in the course of work. Effectively use tact, diplomacy, and political acumen. Edit and organize information into an appropriate format for presentation. Appear before special interest and civic groups to present materials dealing with City activities. Work in a team- based environment to achieve common goals. Coordinate multiple projects and complex tasks simultaneously. Meet the physical requirements to safely and effectively perform the assigned duties. Communicate clearly and concisely, both orally and in writing. Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training : A Bachelor's degree from an accredited college or university with major course work in business administration, public relations, political science, communications, public administration, or a related field. Experience : Two years of increasingly responsible experience in municipal government, community relations, or neighborhood services programs. Professional experience involving responsibility for fact-finding, conflict/dispute resolution or mediation, and organizational consultation and problem solving; or any equivalent combination of training and experience. License or Certificate : Possession of an appropriate, valid driver's license. Fluent in English and Spanish language skills is highly desired. Supplemental Information PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment : Work is performed primarily in a standard office setting with some travel from site to site to attend meetings; irregular work hours; extensive public contact. Physical : Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. HOW TO APPLY: Applicants must submit an online application at reno.gov/jobs . NOTE: The deadline to submit your application online is Sunday, April 21, 2024 by 11:59 p.m. PST. Questions about the information on this announcement should be directed to Human Resources at 775-334-2285. This position is exempt from the Civil Service System. The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno. Please use this Health and Welfare Benefit Link to learn more about the City of Reno's great employee benefit plans and wellness programs. Closing Date/Time: 4/21/2024 11:59 PM Pacific
Alameda County
San Leandro, California, United States
Introduction THIS IS A NEW CONTINUOUS EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. This examination may be reopened as necessary and the names of additional candidates merged onto the existing list according to examination score. Supplemental Questionnaire : A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing. Failure to submit the Application or Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires will only be accepted on-line. This is a continuous filing exam with filing deadlines on the following dates at 5:00:00 PM: January 31, 2024 March 29, 2024 May 31, 2024 July 31, 2024 September 30, 2024 December 2, 2024 ***If you have previously applied or started an application for the Juvenile Institutional Officer,Examination #23-6216-02 , to reapply for this recruitment, please contact the examination analyst, Tracy Gonzalez, at Tracy.Gonzalez@acgov.org to have your previous application released back to you.*** *The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you previously submitted an application and choose to reapply, your new score/disposition will replace your current disposition. If you do not wish to change your score/disposition, you are not required to reapply to this examination. Candidates who received a qualifying score cannot participate in the examination within six (6) months of their disposition notice. Candidates who did not qualify may reapply sixty (60) days from their disposition notice. Candidates who failed any of the exam components (i.e., oral exam), may reapply sixty (60) days from the exam date.* MEN, WOMEN, MINORITIES, AND MILITARY VETERANS ARE STRONGLY ENCOURAGED TO APPLY. Veterans who pass the examination process and provide a DD214 that meets the County’s criteria will receive additional points added to their final overall score. Please read the recruitment announcement in its entirety for important dates and information. DESCRIPTION MISSION STATEMENT The mission of the Alameda County Probation Department is to protect the public safety by providing supervision, services, support and opportunities to our clients on behalf of the people of Alameda County through quality supervision, leadership, services and effective partnerships. THE DEPARTMENT The Alameda County Probation Department is an essential element of the County’s system of public protection and human services. The Department’s role is to reduce the impact of crime in the community by providing accurate, comprehensive and timely information and recommendations to the Courts, providing community-based sanctions and treatment for offenders, and working cooperatively with law enforcement agencies and community organizations with similar objectives. The Department provides a wide range of mandated and discretionary investigative, advisory, and supervisory services to adult and juvenile probationers pursuant to State law and the County Charter. For more detailed information about the department, visit: Alameda County Probation Department . THE POSITION Under general supervision, act as group leader in directing the activities of youths detained in Juvenile Institutions; to supervise and counsel a group youth placed in Probation facilities; may provide lead direction to entry level Juvenile Institution Officer Associates; and perform related duties as required. The class of Juvenile Institutional Officer is a sworn, journey level in the Juvenile Institutional Officer series. Positions in this class may be located in all Probation areas including, but not limited to, Juvenile Hall, Camp Sweeney, the Court Staging Area, the Weekend Training Academy, Global Positioning Satellite (GPS), Home Supervision, the therapeutic response unit, intake, central control, and medical escort. Juvenile Institutional Officers are assigned a group of youths in one of the Probation Departments' facilities, and are responsible for all aspects of care, custody and control, and short-term counseling to youths. They may also be assigned to intensive individual and group counseling in the Probation facilities. For example, at Camp, the Juvenile Institutional Officer coordinates recreational and work programs, participates in educational and counseling programs and is regularly assigned group work with a focus on changing anti-social behavior and developing self-responsibility. The Juvenile Institutional Officer may be utilized as a lead counselor as needed. For more detailed information about the job classification, visit: Juvenile Institutional Officer (#6216) . To learn more about the exciting work of our Juvenile Institutional Officers, please watch the short video below. MINIMUM QUALIFICATIONS EITHER I Experience : The equivalent of one year of full-time experience in the classification of Juvenile Institutional Officer Associate or in an equivalent or higher level probation classification in the Alameda County classified service. OR II Experience : The equivalent of one year of full-time experience in the classification of Juvenile Institutional Officer Intermittent in the Alameda County classified service. OR III Experience : The equivalent of two years’ full-time experience in correctional casework or in recreational/correctional group work. License : Possession of a valid California Motor Vehicle Operator's license. May be required to obtain a Class "B" driver's license. A good driving record according to DMV negligent operator guidelines and qualifications for automotive insurance. Special Requirements : Applicants must be at least 21 years of age at the time of appointment. Persons appointed to positions in this class in the Probation Department must meet the minimum standards for a Peace Officer (Sec. 1031 Government Code). Applicants are not required to be a US citizen, but must be legally authorized to work in the United States under federal law (Per SB 960). Any felony conviction is disqualifying. Graduation from high school, a satisfactory score on a G.E.D. test or passing a California High School proficiency examination. Fingerprinted for purposes of search of local, state and national fingerprint files to disclose any criminal records. Found free from any physical, emotional, or mental condition which might adversely affect the exercise of the powers of a Peace Officer, as determined by a licensed examining authority in accordance with the California Government Code. Within the prescribed time limit after date of appointment, satisfactory completion of training for Juvenile Institutional Officers as specified by the California Board of State and Community Corrections, Peace Officer Standards and Training PC 832, PC 6035 and PC 6036 as required and any other training required under law. Must be available to work all shifts and locations. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of : Principles of general psychology and child development, including behavior patterns of youth and the causes of youth delinquency. Principles of group and individual counseling work as applied to youth. Standard health and first aid practices. Recreational and leisure time activities. Procedures involved in the care, safety, and custody of youth. Basic laws and codes governing local welfare, penal, and institutional practices and procedures. Local welfare, correctional, and recreational facilities. Skill in : Physically restraining youths. Administering first aid. Applying restraint devices such as handcuffs, etc. The appropriate use and deployment of pepper spray. Ability to : Plan, supervise and direct the activities of a group of youth. Maintain firm discipline in a fair and tactful manner. Aid in the rehabilitation of youth. Secure and maintain the cooperation of coworkers and subordinates. Supervise housekeeping and recreational activities appropriate to a detention setting. Write accurate and meaningful observation and other types of reports. Maintain group control in stressful situations. Diffuse crisis situations in a calm and positive manner. Work effectively with a variety of youths and adults from various ethnic cultures, social and economic backgrounds. Communicate effectively with individuals or groups both orally and in writing. Read and interpret departmental policy and procedures. Make constructive and appropriate decisions. Exercise sound judgment. All staff are expected to be fully alert while on duty. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THEFOLLOWING STEPS: A review of applicants' applications and supplemental questionnaires to verify possession of the minimum qualifications. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. A review of the supplemental questionnaire for preliminary background screening. A review of the supplemental questionnaire to determine the best qualified.Those candidates considered the best qualified will move on to the next step in the examination process. An oral examination which will be weighted as 100% of the candidate's final examination score. Candidates passing the oral examination will move on to the next steps of the Probation Department's selection process. All candidates must successfully complete the following (after passing oral examination): BACKGROUND INVESTIGATION includes a thorough check of police records, personal, military, and employment histories, and inquiry of persons who know you and evaluate whether you: respect the law and rights of others; are dependable and responsible; have demonstrated mature judgment in areas such as the use of drugs and intoxicants; are honest; and are a safe driver. After a conditional offer of employment has been accepted, appointee must successfully complete the following: PSYCHOLOGICAL EXAMINATION is given by a licensed clinician. You will be evaluated on the psychological factors related to successful performance to determine if you are presently suited for the difficult and stressful job of Juvenile Institutional Officer Associate. MEDICAL EXAMINATION- The appointee must satisfactorily complete a probationary period. Candidates must attain a qualifying rating on each portion of the examination WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need to Know" section of our website, www.acgov.org/hrs RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN: For applications submitted by the March 29, 2024 filing deadline Deadline for Filing: Continuous Review of Minimum Qualifications: Continuous Review of Supplemental Questionnaire for Preliminary Background Screening: Continuous Oral Examination: Week of May 27, 2024 TENTATIVE SELECTION PLAN: Background Investigation Psychological Examination Medical Examination dates will vary **updated 4/12/2024, TG Continuous: All applications must be completed according to the instructions. Incomplete applications, and resumes in lieu of properly completed applications, will not be considered. Applications and supplemental questionnaires will only be accepted electronically,via the County's online application system by 5:00pm on the deadline for filing. Please note thatcompletingan application template is not the same as submitting an application for this position. To apply for the position, select the "Click Here to Apply" link on the announcement. *The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification. This is a new continuous examination. This examination may be reopened as necessary and the names of additional candidates merged onto the existing list according to the examination score. *** The upcoming test dates below applies to applications received by the May 31, 2024 filing deadline*** Tuesday, June 11, 2024 : Review of Applications for Minimum Qualifications Thursday, June 20, 2024: Review of Supplemental Questionnaire for Preliminary Background Screening W eek of August 5, 2024 : Oral Examination Interviews:Those passing the written exam will be invited to participate in an evaluation conducted by an interview panel (the oral exam may include situational exercises). Veterans’ Preference Each applicant entitled to veterans’ preference as provided in the Alameda County Civil Service Rules who has served in the armed forces of the United States during a war or campaign as defined by Section 1897 of the Government Code of the State of California and who has been discharged or released under honorable conditions and wishes to claim such preference shall do so by presenting proof of his/her honorable discharge (DD214) from the armed forces of the United States, showing the dates of his/her military service. Each applicant entitled to Disabled Veterans’ points as provided in the Alameda County Civil Service Rules, who wishes to claim such preference shall additionally present proof of military-connected disability from the United States Veterans Administration. U.S. military veterans (including applicants already employed by the County of Alameda) intending to claim preferential consideration pursuant to Alameda County Civil Service Rules must present proof of honorable discharge or release (DD Form 214) concurrent with this application but in no event later than the final step in the recruitment process (usually the oral interview.) To claim veteran’s preference, proof must be presented during check in on the date of the applicant’s scheduled oral interview. Failure to submit proof by this date will forfeit the applicant's claim to veterans' preference in such examination. Candidates will be required to presenta valid photoI.D. for admittance to each phase of the examination, i.e., driver's license, military I.D., Passport, or California Department of Motor Vehicle's I.D. card. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date offiling . Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website: www.acgov.org/hrs. BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com , @acgov.org , Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied. Tracy Gonzalez | Human Resources Analyst Human Resource Services, County of Alameda 510-272-5085 | Email: Tracy.Gonzalez@acgov.org www.acgov.org/hrs Disaster Service Worker All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Introduction THIS IS A NEW CONTINUOUS EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. This examination may be reopened as necessary and the names of additional candidates merged onto the existing list according to examination score. Supplemental Questionnaire : A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing. Failure to submit the Application or Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires will only be accepted on-line. This is a continuous filing exam with filing deadlines on the following dates at 5:00:00 PM: January 31, 2024 March 29, 2024 May 31, 2024 July 31, 2024 September 30, 2024 December 2, 2024 ***If you have previously applied or started an application for the Juvenile Institutional Officer,Examination #23-6216-02 , to reapply for this recruitment, please contact the examination analyst, Tracy Gonzalez, at Tracy.Gonzalez@acgov.org to have your previous application released back to you.*** *The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you previously submitted an application and choose to reapply, your new score/disposition will replace your current disposition. If you do not wish to change your score/disposition, you are not required to reapply to this examination. Candidates who received a qualifying score cannot participate in the examination within six (6) months of their disposition notice. Candidates who did not qualify may reapply sixty (60) days from their disposition notice. Candidates who failed any of the exam components (i.e., oral exam), may reapply sixty (60) days from the exam date.* MEN, WOMEN, MINORITIES, AND MILITARY VETERANS ARE STRONGLY ENCOURAGED TO APPLY. Veterans who pass the examination process and provide a DD214 that meets the County’s criteria will receive additional points added to their final overall score. Please read the recruitment announcement in its entirety for important dates and information. DESCRIPTION MISSION STATEMENT The mission of the Alameda County Probation Department is to protect the public safety by providing supervision, services, support and opportunities to our clients on behalf of the people of Alameda County through quality supervision, leadership, services and effective partnerships. THE DEPARTMENT The Alameda County Probation Department is an essential element of the County’s system of public protection and human services. The Department’s role is to reduce the impact of crime in the community by providing accurate, comprehensive and timely information and recommendations to the Courts, providing community-based sanctions and treatment for offenders, and working cooperatively with law enforcement agencies and community organizations with similar objectives. The Department provides a wide range of mandated and discretionary investigative, advisory, and supervisory services to adult and juvenile probationers pursuant to State law and the County Charter. For more detailed information about the department, visit: Alameda County Probation Department . THE POSITION Under general supervision, act as group leader in directing the activities of youths detained in Juvenile Institutions; to supervise and counsel a group youth placed in Probation facilities; may provide lead direction to entry level Juvenile Institution Officer Associates; and perform related duties as required. The class of Juvenile Institutional Officer is a sworn, journey level in the Juvenile Institutional Officer series. Positions in this class may be located in all Probation areas including, but not limited to, Juvenile Hall, Camp Sweeney, the Court Staging Area, the Weekend Training Academy, Global Positioning Satellite (GPS), Home Supervision, the therapeutic response unit, intake, central control, and medical escort. Juvenile Institutional Officers are assigned a group of youths in one of the Probation Departments' facilities, and are responsible for all aspects of care, custody and control, and short-term counseling to youths. They may also be assigned to intensive individual and group counseling in the Probation facilities. For example, at Camp, the Juvenile Institutional Officer coordinates recreational and work programs, participates in educational and counseling programs and is regularly assigned group work with a focus on changing anti-social behavior and developing self-responsibility. The Juvenile Institutional Officer may be utilized as a lead counselor as needed. For more detailed information about the job classification, visit: Juvenile Institutional Officer (#6216) . To learn more about the exciting work of our Juvenile Institutional Officers, please watch the short video below. MINIMUM QUALIFICATIONS EITHER I Experience : The equivalent of one year of full-time experience in the classification of Juvenile Institutional Officer Associate or in an equivalent or higher level probation classification in the Alameda County classified service. OR II Experience : The equivalent of one year of full-time experience in the classification of Juvenile Institutional Officer Intermittent in the Alameda County classified service. OR III Experience : The equivalent of two years’ full-time experience in correctional casework or in recreational/correctional group work. License : Possession of a valid California Motor Vehicle Operator's license. May be required to obtain a Class "B" driver's license. A good driving record according to DMV negligent operator guidelines and qualifications for automotive insurance. Special Requirements : Applicants must be at least 21 years of age at the time of appointment. Persons appointed to positions in this class in the Probation Department must meet the minimum standards for a Peace Officer (Sec. 1031 Government Code). Applicants are not required to be a US citizen, but must be legally authorized to work in the United States under federal law (Per SB 960). Any felony conviction is disqualifying. Graduation from high school, a satisfactory score on a G.E.D. test or passing a California High School proficiency examination. Fingerprinted for purposes of search of local, state and national fingerprint files to disclose any criminal records. Found free from any physical, emotional, or mental condition which might adversely affect the exercise of the powers of a Peace Officer, as determined by a licensed examining authority in accordance with the California Government Code. Within the prescribed time limit after date of appointment, satisfactory completion of training for Juvenile Institutional Officers as specified by the California Board of State and Community Corrections, Peace Officer Standards and Training PC 832, PC 6035 and PC 6036 as required and any other training required under law. Must be available to work all shifts and locations. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of : Principles of general psychology and child development, including behavior patterns of youth and the causes of youth delinquency. Principles of group and individual counseling work as applied to youth. Standard health and first aid practices. Recreational and leisure time activities. Procedures involved in the care, safety, and custody of youth. Basic laws and codes governing local welfare, penal, and institutional practices and procedures. Local welfare, correctional, and recreational facilities. Skill in : Physically restraining youths. Administering first aid. Applying restraint devices such as handcuffs, etc. The appropriate use and deployment of pepper spray. Ability to : Plan, supervise and direct the activities of a group of youth. Maintain firm discipline in a fair and tactful manner. Aid in the rehabilitation of youth. Secure and maintain the cooperation of coworkers and subordinates. Supervise housekeeping and recreational activities appropriate to a detention setting. Write accurate and meaningful observation and other types of reports. Maintain group control in stressful situations. Diffuse crisis situations in a calm and positive manner. Work effectively with a variety of youths and adults from various ethnic cultures, social and economic backgrounds. Communicate effectively with individuals or groups both orally and in writing. Read and interpret departmental policy and procedures. Make constructive and appropriate decisions. Exercise sound judgment. All staff are expected to be fully alert while on duty. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THEFOLLOWING STEPS: A review of applicants' applications and supplemental questionnaires to verify possession of the minimum qualifications. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. A review of the supplemental questionnaire for preliminary background screening. A review of the supplemental questionnaire to determine the best qualified.Those candidates considered the best qualified will move on to the next step in the examination process. An oral examination which will be weighted as 100% of the candidate's final examination score. Candidates passing the oral examination will move on to the next steps of the Probation Department's selection process. All candidates must successfully complete the following (after passing oral examination): BACKGROUND INVESTIGATION includes a thorough check of police records, personal, military, and employment histories, and inquiry of persons who know you and evaluate whether you: respect the law and rights of others; are dependable and responsible; have demonstrated mature judgment in areas such as the use of drugs and intoxicants; are honest; and are a safe driver. After a conditional offer of employment has been accepted, appointee must successfully complete the following: PSYCHOLOGICAL EXAMINATION is given by a licensed clinician. You will be evaluated on the psychological factors related to successful performance to determine if you are presently suited for the difficult and stressful job of Juvenile Institutional Officer Associate. MEDICAL EXAMINATION- The appointee must satisfactorily complete a probationary period. Candidates must attain a qualifying rating on each portion of the examination WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need to Know" section of our website, www.acgov.org/hrs RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN: For applications submitted by the March 29, 2024 filing deadline Deadline for Filing: Continuous Review of Minimum Qualifications: Continuous Review of Supplemental Questionnaire for Preliminary Background Screening: Continuous Oral Examination: Week of May 27, 2024 TENTATIVE SELECTION PLAN: Background Investigation Psychological Examination Medical Examination dates will vary **updated 4/12/2024, TG Continuous: All applications must be completed according to the instructions. Incomplete applications, and resumes in lieu of properly completed applications, will not be considered. Applications and supplemental questionnaires will only be accepted electronically,via the County's online application system by 5:00pm on the deadline for filing. Please note thatcompletingan application template is not the same as submitting an application for this position. To apply for the position, select the "Click Here to Apply" link on the announcement. *The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification. This is a new continuous examination. This examination may be reopened as necessary and the names of additional candidates merged onto the existing list according to the examination score. *** The upcoming test dates below applies to applications received by the May 31, 2024 filing deadline*** Tuesday, June 11, 2024 : Review of Applications for Minimum Qualifications Thursday, June 20, 2024: Review of Supplemental Questionnaire for Preliminary Background Screening W eek of August 5, 2024 : Oral Examination Interviews:Those passing the written exam will be invited to participate in an evaluation conducted by an interview panel (the oral exam may include situational exercises). Veterans’ Preference Each applicant entitled to veterans’ preference as provided in the Alameda County Civil Service Rules who has served in the armed forces of the United States during a war or campaign as defined by Section 1897 of the Government Code of the State of California and who has been discharged or released under honorable conditions and wishes to claim such preference shall do so by presenting proof of his/her honorable discharge (DD214) from the armed forces of the United States, showing the dates of his/her military service. Each applicant entitled to Disabled Veterans’ points as provided in the Alameda County Civil Service Rules, who wishes to claim such preference shall additionally present proof of military-connected disability from the United States Veterans Administration. U.S. military veterans (including applicants already employed by the County of Alameda) intending to claim preferential consideration pursuant to Alameda County Civil Service Rules must present proof of honorable discharge or release (DD Form 214) concurrent with this application but in no event later than the final step in the recruitment process (usually the oral interview.) To claim veteran’s preference, proof must be presented during check in on the date of the applicant’s scheduled oral interview. Failure to submit proof by this date will forfeit the applicant's claim to veterans' preference in such examination. Candidates will be required to presenta valid photoI.D. for admittance to each phase of the examination, i.e., driver's license, military I.D., Passport, or California Department of Motor Vehicle's I.D. card. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date offiling . Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website: www.acgov.org/hrs. BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com , @acgov.org , Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied. Tracy Gonzalez | Human Resources Analyst Human Resource Services, County of Alameda 510-272-5085 | Email: Tracy.Gonzalez@acgov.org www.acgov.org/hrs Disaster Service Worker All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: Continuous
STATE CENTER COMMUNITY COLLEGE DISTRICT
Fresno, California, United States
General Purpose Applicants must have a demonstrated commitment to policing with a guardian versus warrior mindset; must adhere to community policing principles and evidence-based policing principles; and must demonstrate a commitment to diversity, equity, and inclusion principles. Under general supervision, monitors and patrols District facilities, property, and surrounding areas for the purposes of performing law enforcement, emergency response, and crime prevention functions to provide a safe environment for students, staff and the public. Essential Duties & Responsibilities Duties may include, but are not limited to, the following: Performs armed patrol of District properties and adjoining premises on foot, bicycle, and other department vehicles to maintain security and order, enforce criminal laws, traffic and parking regulations, and District and campus rules and policies while utilizing sound judgment under adverse and stressful conditions. Responds to and investigates calls for police service regarding criminal, non-criminal, or emergency related activities such as crimes against persons and property, accidents, and health concerns to make observations and determine actions to be taken. Provides a safe environment for Board of Trustee and Personnel Commission meetings, athletic events, and other special district events or activities. Apprehends and initiates arrests of suspects, conducts searches, and advises suspects of their constitutional rights. Issues warnings or citations for law violators, checks for warrants and other legal holds, performs security checks on suspicious persons or vehicles, and requests outside assistance as appropriate. Conducts case or incident investigations and related follow-up activities, controls crimes scenes, gathers, photographs, and preserves and collects evidence in accordance with laws and regulations. Locates, interviews, interrogates, and records statements from witnesses, suspects, and victims. Identifies relevant facts and prepares investigative reports on incidents and cases for follow-up and filing with appropriate law enforcement officials. Investigates and documents incidents and responds to requests for general assistance from staff, students, and the public such as directions, unlocking or jumpstarting vehicles, car accidents, building alarms, and dead animals found on district property. Responds to faculty, staff, student, and public complaints of potentially hostile situations and intervenes and mediates during disturbances and disputes. Conducts campus security inspections and identifies, investigates, documents, and follows-up on unusual conditions, potential hazards, and security risks on District property and surrounding areas including emergency phone, alarm, and lighting operations. Properly detains, guards, transports, and assists in the booking process for prisoners as needed. Authors warrants and serves subpoenas and warrants, as necessary. Provides crowd management and control and may direct pedestrian or vehicular traffic as needed. Collect and secure monies for on-site parking lots, remove coin or currency boxes, and deliver to responsible business office representative. Checks parking meters, parking permit dispenser machines, and traffic control devices for operation, removes, replaces, or repairs malfunctioning equipment and records any service issues. Signs off on citations and Vehicle Identification Number (VIN) verification as necessary. Responds to fires identified or reported such as building fires, vehicle fires, dumpster fires, and grass fires and requests assistance as needed. Cooperates with local law enforcement in the suppression and control of disruptive or illegal activities directed against students, staff, or District property and responds to requests for assistance from outside agencies for mutual aid in the suppression of civil disturbances, apprehension of criminals, or other related requests. Restrains and subdues individuals by means of baton techniques, locks, grips, holds, or restraining devices as necessary. Prepares and maintains written records, notes, logs, correspondence, legal documentation, and other reports as related to police activity. Attends various district and college committee meetings, as designated by management, to represent the police department. Participates and testifies in court hearings and trials as necessary. Transports and deposits district funds when needed. Administers physical roadside sobriety and "intoxilizer" tests when necessary, controls and mitigates people under the influence of drugs or alcohol or other potentially hostile situations. Safely and appropriately maintains, calibrates, inspects, and utilizes police weapons and equipment such as firearms, conducted electrical weapons (Tasers), batons, non-lethal weapons, alcohol screening devices, bicycles, and police vehicles. Responds to emergency medical needs and performs First Aid and CPR/AED as necessary. Performs crime prevention activities to include surveillance patrols and participating in community outreach programs that may include speaking and presenting to citizen and school groups, and other public service efforts. • Participates in continuous Peace Officers Standards and Training (POST) required training to comply and enhance law enforcement skills. • May provide training and education to new officers, staff, faculty and public including field training with daily observation reports, firearms and tactical weapons instruction, first aid and CPR training, campus safety, active shooter preparedness, and other safety training as mandated by the Clery Act. Maintains cooperative working relationships with college and district staff, outside organizations, the community, and other law enforcement agencies. Explains, interprets, applies, and remains current on local, state, and federal laws, district policies, procedures and answers questions from students, staff and the public. Works in partnership with the District Attorney's Office to obtain and file criminal complaints on arrested subjects. Processes LiveScan and background checks. Processes sex registrants and maintains registrant picture, record, and other information as required by Penal Code 290. Performs other duties as assigned. Auxiliary Job Functions The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification. Employment Standards / Minimum Qualifications Education & Experience High School diploma or GED, and graduation from a POST Police Academy Temporary and Part-time Officers Any combination equivalent to: High School diploma or GED, and one (1) year of experience in public law enforcement or school district security involving patrol, police, investigative, personnel protection, and property protection duties. Licenses & Certificates Valid Driver's License Valid POST Academy Completion Certificate or POST approved re-qualifying certificate. Valid Basic First Aid and CPR/AED certification. Complete a POST Campus Law Enforcement Course within one year of the date of hire. Special Conditions Applicants must pass a POST approved background investigation, a medical examination and psychological examination. Police Officers will receive POST Basic Certificate after the first year of hire and has worked 12 calendar months. Knowledge of: • Current local, state, and federal laws, rules and regulations pertaining to the safety and protection of people, property and grounds associated with the district, and its surrounding areas. • Public Safety Officer's Procedural Bill of Rights Act. • Procedures and methods for patrol, arrest, search, seizure, evidence, preliminary crime scene investigation, and protection. • Current safety issues and special problems that affect educational institutions. • Crowd management and control procedures, and special event patrol techniques. • The identification, collection, and storage of hazardous, dangerous and illegal drugs, substances and other items. • Crime trends, patterns and appropriate tracking and response. • Federally mandated programs and reporting requirements for college campuses. • Geography of local area and appropriate mapping tools. • Principles of human behavior and behavior modification strategies and techniques for the purpose of identifying at risk people. • Emergency communication techniques including equipment and its use. • Security, surveillance, and communication systems and codes. • Basic First Aid and CPR/AED. • Use and care of firearms, offensive and defensive weapons and safety measures and self-defense tactics. • Rangemaster policies and procedures, inventory of property and evidence management, as needed. • Record keeping and report preparations techniques to ensure department compliance. • Proper English, spelling, grammar, and punctuation to compose items such as reports and correspondence. • Basic math including addition, subtraction, multiplication, and division. • Community policing principles and interpersonal relationships in order to appropriately interact with students, staff, faculty, and the public. • Current computer operating systems, software applications and office productivity software such as word processing, spreadsheets, calendar, presentation, and database programs. Skill to: • Conduct investigations, make arrests, file criminal complaints, patrol effectively, lift fingerprints, detect and prevent criminal activity. • Conduct research, analyze data and prepare reports for items such as investigations, complaints, and arrests. • Use sound judgment and make appropriate decisions in stressful situations and analyze and adapt to new situations quickly. • Plan and organize work to meet established timelines and department schedules. • Operate and maintain department issued weapons and qualify periodically as mandated by POST. • Make effective oral presentations to a variety of audiences with differing levels of knowledge regarding a variety of procedures. • Utilize law enforcement computer systems, mobile devices and maintain and calibrate specialized equipment. • Utilize word processing, spreadsheets, email, online calendaring, presentation software, industry specific programs, and data entry/retrieval from database programs. • Perform mathematical calculations. • Exercise tact, diplomacy and confidentiality in dealing with sensitive and complex issues and situations. • Rapidly learn and acquire skills in areas and technologies not previously assigned. • Accurately type at a sufficient speed to maintain workflow. Ability to: • Promote good community relations and build community confidence in the campus police department. • Think clearly and logically, exercise sound judgment, and make quick and appropriate decisions in emergency situations. • Recognize signs of danger to people, property and grounds associated with the district, and its surrounding areas. • Exercise physical force when necessary in restraining and assisting in the arrest of suspicious persons or suspects. • Interview and advise suspects, witnesses, victims, reporting parties, and staff. • Recall names, faces, and details of occurrences. • Qualify to use department issued equipment such as firearms, conducted electrical weapons (Tasers) and patrol bicycles. • Effectively communicate with individuals for whom English is not a primary language. • Employ proper English usage, spelling, grammar, and punctuation. • Establish and maintain effective working relationships with District administrators, management, staff, students, diverse community, business and industry contacts, collaborative partner contacts, independent programs consultant/trainers, and the public. • Understand, be sensitive to and respect the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disabilities and sexual orientation of students, parents, teachers, administrators and staff. • Meet and maintain POST and department required peace officer employment standards. • Maintain consistent, punctual and regular attendance. • Learn, interpret, apply, and enforce federal and state laws and regulations, such as Penal Code, Business and Professions Code, Health and Safety Code, Alcohol Beverage Control regulations, Education Code, college and district policies and procedures as they pertain to law enforcement. • Operate standard office equipment such as computers, fax machines, copy machines, telephones and others. • Maintain confidentiality of sensitive information and records. • Receive and follow instructions in order to build and maintain effective working relationships. • Train and evaluate the progress and performance of others during field training activities. • Appropriately interact with students, staff, faculty, and public. • Use current common software applications in order to accurately enter and retrieve data. • Assist in the assigning, monitoring, and/or reviewing the work of others. • Administer Basic First aid and CPR/AED. • Be honest and tactful in both pleasant and unpleasant situations. • Stay calm at all times including stressful, emergency situations and crime scenes Assessment Process APPLICATION SUBMISSION To move forward in the selection process, you must complete an online application through our web site at http://www.schooljobs.com/careers/scccd . Please attach to your application a copy of your degree or transcripts (including when degree was awarded) and your POST Academy Certificate or your application may be considered incomplete. Resumes may also be uploaded but cannot be used in lieu of a completed application. ONCE YOU HAVE SUBMITTED YOUR APPLICATION YOU WILL NOT BE ABLE TO MAKE REVISIONS TO YOUR APPLICATION MATERIALS. When completing the application, please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields, including the name and contact information for your supervisors. Experience that is included in the resume but not in the Work Experience section of the application may not be considered for the purpose of determining whether you meet the minimum qualifications. All required documents must be submitted by the applicant. Personnel Commission staff will not upload your documents for you. The State Center Community College District does not accept letters of recommendation for classified positions. Please do not attempt to attach letters of recommendation to your application. APPLICATION REVIEW AND ASSESSMENTS The application review process includes an evaluation of training and experience based on given application information and answers to supplemental questionnaire. Only the most qualified applicants, who pass the minimum qualifications review, will be invited to the assessment process. The assessment process will include an online competency assessment (50%) and an oral interview assessment (50%). Passing score is 75% out of 100% on each assessment section. Candidates who are unsuccessful in an assessment will be eligible to retest after 90 calendar days. TESTING WILL BE SCHEDULED ON AN AS NEEDED BASIS. The assessment process / assessment date is subject to change as needs dictate. All communication regarding this process will be delivered via email to the address listed on your application. ELIGIBILITY LIST Those applicants who pass the assessment will be placed on a district-wide continuous eligibility list with ranks banded within range 1-3. The district-wide continuous eligibility list will be used to fill current vacancies in this classification for at least six months. PASSING THE ASSESSMENTS AND BEING PLACED ON THE ELIGIBILITY LIST DO NOT GUARANTEE AN OFFER OF EMPLOYMENT. ACCOMMODATIONS Individuals with disabilities requiring reasonable accommodation in the selection process must inform the State Center Community College District Personnel Commission Department in writing no later than the filing date stated on the announcement. Those applicants needing such accommodations should document this request including an explanation as to the type and extent of accommodation needed to participate in the selection process. State Center Community College District is an Equal Employment Opportunity Employer. It is the policy of State Center Community College District to provide all persons with equal employment and educational opportunities without regard to race, ethnicity, national origin, gender, age, disability, medical condition, marital status, religion or similar factors as defined by law. We are a Title V employer. Full-time permanent positions provide an attractive benefit package which includes health, dental and vision coverage for the employee and eligible dependents, as well as life insurance and disability coverage for employees.Part-time positions are paid hourly, with limited benefits. For a detailed list of benefits, visit our benefits page . Closing Date/Time: Continuous
Mar 07, 2024
Full Time
General Purpose Applicants must have a demonstrated commitment to policing with a guardian versus warrior mindset; must adhere to community policing principles and evidence-based policing principles; and must demonstrate a commitment to diversity, equity, and inclusion principles. Under general supervision, monitors and patrols District facilities, property, and surrounding areas for the purposes of performing law enforcement, emergency response, and crime prevention functions to provide a safe environment for students, staff and the public. Essential Duties & Responsibilities Duties may include, but are not limited to, the following: Performs armed patrol of District properties and adjoining premises on foot, bicycle, and other department vehicles to maintain security and order, enforce criminal laws, traffic and parking regulations, and District and campus rules and policies while utilizing sound judgment under adverse and stressful conditions. Responds to and investigates calls for police service regarding criminal, non-criminal, or emergency related activities such as crimes against persons and property, accidents, and health concerns to make observations and determine actions to be taken. Provides a safe environment for Board of Trustee and Personnel Commission meetings, athletic events, and other special district events or activities. Apprehends and initiates arrests of suspects, conducts searches, and advises suspects of their constitutional rights. Issues warnings or citations for law violators, checks for warrants and other legal holds, performs security checks on suspicious persons or vehicles, and requests outside assistance as appropriate. Conducts case or incident investigations and related follow-up activities, controls crimes scenes, gathers, photographs, and preserves and collects evidence in accordance with laws and regulations. Locates, interviews, interrogates, and records statements from witnesses, suspects, and victims. Identifies relevant facts and prepares investigative reports on incidents and cases for follow-up and filing with appropriate law enforcement officials. Investigates and documents incidents and responds to requests for general assistance from staff, students, and the public such as directions, unlocking or jumpstarting vehicles, car accidents, building alarms, and dead animals found on district property. Responds to faculty, staff, student, and public complaints of potentially hostile situations and intervenes and mediates during disturbances and disputes. Conducts campus security inspections and identifies, investigates, documents, and follows-up on unusual conditions, potential hazards, and security risks on District property and surrounding areas including emergency phone, alarm, and lighting operations. Properly detains, guards, transports, and assists in the booking process for prisoners as needed. Authors warrants and serves subpoenas and warrants, as necessary. Provides crowd management and control and may direct pedestrian or vehicular traffic as needed. Collect and secure monies for on-site parking lots, remove coin or currency boxes, and deliver to responsible business office representative. Checks parking meters, parking permit dispenser machines, and traffic control devices for operation, removes, replaces, or repairs malfunctioning equipment and records any service issues. Signs off on citations and Vehicle Identification Number (VIN) verification as necessary. Responds to fires identified or reported such as building fires, vehicle fires, dumpster fires, and grass fires and requests assistance as needed. Cooperates with local law enforcement in the suppression and control of disruptive or illegal activities directed against students, staff, or District property and responds to requests for assistance from outside agencies for mutual aid in the suppression of civil disturbances, apprehension of criminals, or other related requests. Restrains and subdues individuals by means of baton techniques, locks, grips, holds, or restraining devices as necessary. Prepares and maintains written records, notes, logs, correspondence, legal documentation, and other reports as related to police activity. Attends various district and college committee meetings, as designated by management, to represent the police department. Participates and testifies in court hearings and trials as necessary. Transports and deposits district funds when needed. Administers physical roadside sobriety and "intoxilizer" tests when necessary, controls and mitigates people under the influence of drugs or alcohol or other potentially hostile situations. Safely and appropriately maintains, calibrates, inspects, and utilizes police weapons and equipment such as firearms, conducted electrical weapons (Tasers), batons, non-lethal weapons, alcohol screening devices, bicycles, and police vehicles. Responds to emergency medical needs and performs First Aid and CPR/AED as necessary. Performs crime prevention activities to include surveillance patrols and participating in community outreach programs that may include speaking and presenting to citizen and school groups, and other public service efforts. • Participates in continuous Peace Officers Standards and Training (POST) required training to comply and enhance law enforcement skills. • May provide training and education to new officers, staff, faculty and public including field training with daily observation reports, firearms and tactical weapons instruction, first aid and CPR training, campus safety, active shooter preparedness, and other safety training as mandated by the Clery Act. Maintains cooperative working relationships with college and district staff, outside organizations, the community, and other law enforcement agencies. Explains, interprets, applies, and remains current on local, state, and federal laws, district policies, procedures and answers questions from students, staff and the public. Works in partnership with the District Attorney's Office to obtain and file criminal complaints on arrested subjects. Processes LiveScan and background checks. Processes sex registrants and maintains registrant picture, record, and other information as required by Penal Code 290. Performs other duties as assigned. Auxiliary Job Functions The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification. Employment Standards / Minimum Qualifications Education & Experience High School diploma or GED, and graduation from a POST Police Academy Temporary and Part-time Officers Any combination equivalent to: High School diploma or GED, and one (1) year of experience in public law enforcement or school district security involving patrol, police, investigative, personnel protection, and property protection duties. Licenses & Certificates Valid Driver's License Valid POST Academy Completion Certificate or POST approved re-qualifying certificate. Valid Basic First Aid and CPR/AED certification. Complete a POST Campus Law Enforcement Course within one year of the date of hire. Special Conditions Applicants must pass a POST approved background investigation, a medical examination and psychological examination. Police Officers will receive POST Basic Certificate after the first year of hire and has worked 12 calendar months. Knowledge of: • Current local, state, and federal laws, rules and regulations pertaining to the safety and protection of people, property and grounds associated with the district, and its surrounding areas. • Public Safety Officer's Procedural Bill of Rights Act. • Procedures and methods for patrol, arrest, search, seizure, evidence, preliminary crime scene investigation, and protection. • Current safety issues and special problems that affect educational institutions. • Crowd management and control procedures, and special event patrol techniques. • The identification, collection, and storage of hazardous, dangerous and illegal drugs, substances and other items. • Crime trends, patterns and appropriate tracking and response. • Federally mandated programs and reporting requirements for college campuses. • Geography of local area and appropriate mapping tools. • Principles of human behavior and behavior modification strategies and techniques for the purpose of identifying at risk people. • Emergency communication techniques including equipment and its use. • Security, surveillance, and communication systems and codes. • Basic First Aid and CPR/AED. • Use and care of firearms, offensive and defensive weapons and safety measures and self-defense tactics. • Rangemaster policies and procedures, inventory of property and evidence management, as needed. • Record keeping and report preparations techniques to ensure department compliance. • Proper English, spelling, grammar, and punctuation to compose items such as reports and correspondence. • Basic math including addition, subtraction, multiplication, and division. • Community policing principles and interpersonal relationships in order to appropriately interact with students, staff, faculty, and the public. • Current computer operating systems, software applications and office productivity software such as word processing, spreadsheets, calendar, presentation, and database programs. Skill to: • Conduct investigations, make arrests, file criminal complaints, patrol effectively, lift fingerprints, detect and prevent criminal activity. • Conduct research, analyze data and prepare reports for items such as investigations, complaints, and arrests. • Use sound judgment and make appropriate decisions in stressful situations and analyze and adapt to new situations quickly. • Plan and organize work to meet established timelines and department schedules. • Operate and maintain department issued weapons and qualify periodically as mandated by POST. • Make effective oral presentations to a variety of audiences with differing levels of knowledge regarding a variety of procedures. • Utilize law enforcement computer systems, mobile devices and maintain and calibrate specialized equipment. • Utilize word processing, spreadsheets, email, online calendaring, presentation software, industry specific programs, and data entry/retrieval from database programs. • Perform mathematical calculations. • Exercise tact, diplomacy and confidentiality in dealing with sensitive and complex issues and situations. • Rapidly learn and acquire skills in areas and technologies not previously assigned. • Accurately type at a sufficient speed to maintain workflow. Ability to: • Promote good community relations and build community confidence in the campus police department. • Think clearly and logically, exercise sound judgment, and make quick and appropriate decisions in emergency situations. • Recognize signs of danger to people, property and grounds associated with the district, and its surrounding areas. • Exercise physical force when necessary in restraining and assisting in the arrest of suspicious persons or suspects. • Interview and advise suspects, witnesses, victims, reporting parties, and staff. • Recall names, faces, and details of occurrences. • Qualify to use department issued equipment such as firearms, conducted electrical weapons (Tasers) and patrol bicycles. • Effectively communicate with individuals for whom English is not a primary language. • Employ proper English usage, spelling, grammar, and punctuation. • Establish and maintain effective working relationships with District administrators, management, staff, students, diverse community, business and industry contacts, collaborative partner contacts, independent programs consultant/trainers, and the public. • Understand, be sensitive to and respect the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disabilities and sexual orientation of students, parents, teachers, administrators and staff. • Meet and maintain POST and department required peace officer employment standards. • Maintain consistent, punctual and regular attendance. • Learn, interpret, apply, and enforce federal and state laws and regulations, such as Penal Code, Business and Professions Code, Health and Safety Code, Alcohol Beverage Control regulations, Education Code, college and district policies and procedures as they pertain to law enforcement. • Operate standard office equipment such as computers, fax machines, copy machines, telephones and others. • Maintain confidentiality of sensitive information and records. • Receive and follow instructions in order to build and maintain effective working relationships. • Train and evaluate the progress and performance of others during field training activities. • Appropriately interact with students, staff, faculty, and public. • Use current common software applications in order to accurately enter and retrieve data. • Assist in the assigning, monitoring, and/or reviewing the work of others. • Administer Basic First aid and CPR/AED. • Be honest and tactful in both pleasant and unpleasant situations. • Stay calm at all times including stressful, emergency situations and crime scenes Assessment Process APPLICATION SUBMISSION To move forward in the selection process, you must complete an online application through our web site at http://www.schooljobs.com/careers/scccd . Please attach to your application a copy of your degree or transcripts (including when degree was awarded) and your POST Academy Certificate or your application may be considered incomplete. Resumes may also be uploaded but cannot be used in lieu of a completed application. ONCE YOU HAVE SUBMITTED YOUR APPLICATION YOU WILL NOT BE ABLE TO MAKE REVISIONS TO YOUR APPLICATION MATERIALS. When completing the application, please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields, including the name and contact information for your supervisors. Experience that is included in the resume but not in the Work Experience section of the application may not be considered for the purpose of determining whether you meet the minimum qualifications. All required documents must be submitted by the applicant. Personnel Commission staff will not upload your documents for you. The State Center Community College District does not accept letters of recommendation for classified positions. Please do not attempt to attach letters of recommendation to your application. APPLICATION REVIEW AND ASSESSMENTS The application review process includes an evaluation of training and experience based on given application information and answers to supplemental questionnaire. Only the most qualified applicants, who pass the minimum qualifications review, will be invited to the assessment process. The assessment process will include an online competency assessment (50%) and an oral interview assessment (50%). Passing score is 75% out of 100% on each assessment section. Candidates who are unsuccessful in an assessment will be eligible to retest after 90 calendar days. TESTING WILL BE SCHEDULED ON AN AS NEEDED BASIS. The assessment process / assessment date is subject to change as needs dictate. All communication regarding this process will be delivered via email to the address listed on your application. ELIGIBILITY LIST Those applicants who pass the assessment will be placed on a district-wide continuous eligibility list with ranks banded within range 1-3. The district-wide continuous eligibility list will be used to fill current vacancies in this classification for at least six months. PASSING THE ASSESSMENTS AND BEING PLACED ON THE ELIGIBILITY LIST DO NOT GUARANTEE AN OFFER OF EMPLOYMENT. ACCOMMODATIONS Individuals with disabilities requiring reasonable accommodation in the selection process must inform the State Center Community College District Personnel Commission Department in writing no later than the filing date stated on the announcement. Those applicants needing such accommodations should document this request including an explanation as to the type and extent of accommodation needed to participate in the selection process. State Center Community College District is an Equal Employment Opportunity Employer. It is the policy of State Center Community College District to provide all persons with equal employment and educational opportunities without regard to race, ethnicity, national origin, gender, age, disability, medical condition, marital status, religion or similar factors as defined by law. We are a Title V employer. Full-time permanent positions provide an attractive benefit package which includes health, dental and vision coverage for the employee and eligible dependents, as well as life insurance and disability coverage for employees.Part-time positions are paid hourly, with limited benefits. For a detailed list of benefits, visit our benefits page . Closing Date/Time: Continuous
CITY OF MOUNT VERNON, WA
Mount Vernon, Washington, USA
Summary Participates in the operation and maintenance of wastewater, storm water drainage, roadways, sidewalks, signage, and associated facilities. The operator performs work in accordance with the goals, policies, and objectives of the Public Works Department. Work is often performed under adverse, strenuous, and unpleasant conditions. The incumbent will be required to periodically be on-call and/or standby and will sometimes be required to work outside of normal work hours including weekends, evenings, and holidays. Essential Functions Essential functions may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Essential duties and responsibilities may include, but are not limited to, the following : Routine repair, cleaning, and maintenance of city infrastructure including the wastewater, storm water drainage systems, roadways, sidewalks, signage, right-of-way and associated facilities. Assists in roadway maintenance including street sweeping, crack sealing, asphalt paving, cold patching and grading alleys. Assists in the installation and maintenance of raised pavement markings, thermoplastic markings and lane striping. Repairs and installs guardrails, roadway signage, and other forms of signage. Constructs sidewalks, curb/gutters, and ADA ramps. Routine and non-routine emergency operation, maintenance & repair work. Required to participate in the General Safety Program which deals with workplace hazards. Assists in the construction and cleaning of storm water drainage lines, sanitary sewer lines, ditches and detention ponds. Assist in flood emergencies including sandbags, catch basin clearing, and flood wall installation. Responsible for operating all vehicles and equipment within the division on a daily basis. Inspects all equipment/tools prior to use ensure safe operating conditions. Refuels equipment and adds other necessary fluids, such as oil and fills out any needed reports for defective equipment. Respond to citizen complaints. Inspection of new and existing facilities. Prepare written reports regarding activities and maintenance records. Assists in vegetation maintenance in right-of-way including tree falling/trimming, weed eating, mowing, and herbicide application. Assists in pest management including rodents and mosquitos. Performs underground utility system locates. Snow/ice removal with sanders and plows. Other duties as assigned. Qualifications Possess a high school diploma or GED equivalent. Two (2) years of recent work experience with a similar public service agency or professional field. Possess and maintain a valid Washington State CDL Class A endorsement with Tanker endorsement and no restrictions. Possess and maintain a valid Counterbalance Forklift Certification. Possess and maintain a Rough Terrain Forklift Certification Possess and maintain an Excavation Safety for Competent Persons Certification Possess and maintain a Confined Spaces for Competent Person Certification Possess and maintain a FEMA ICS Certifications 100, 200, and 700 Possess and maintain a BNSF Contractor License Must possess and maintain a valid Washington State Pesticide License with subcategory of Public Operator, Ornamental Weed, Right of Way and Aquatic endorsement. Must possess and maintain “Wastewater Collection Personnel Certification Level 2”. Possess and maintain a valid Washington State Traffic Control Flagger Card or acquire within 6 months of hire. Possess and maintain a valid CPR and First Aid Certification or acquire within 6 months of hire. Must have a driving history acceptable to the City and must maintain an insurable driving record. Knowledge, Skills and Abilities Knowledge of: The operation and maintenance of wastewater and storm water systems; roadways, and other associated City infrastructure. Microsoft office programs and Asset Management/Inspection software; Good construction practices and the equipment used. MUTCD (Manual on Uniform Traffic Control Devices). Ability to: Maintain a 45 minute response time if called-back to work. Be trained in and understand safety regulations, department, and City policies. Establish and maintain effective working relationships with co-workers, supervisors, and the general public. Cope with rapid changes in priorities. Access confined spaces including 20” manholes during traffic flow. Participate in training and obtain available certificates in the following but not limited to “Confined Spaces”, “Fall Protection, “Blood Borne Pathogens”, and “Excavation, Trenching and Shoring.” Maintain job proficiency through schools, seminars, correspondence courses, and in house training as directed by the Department Manager. Be physically capable of sustained lifting, bending, climbing, standing, and walking. Work weekends, holidays, shift, and on-call work as designated. Accurately interpret maps, plans, and drawings. Operate equipment safely in narrow alley ways and streets during traffic flow. Work from elevated platforms and wear appropriate fall protection. Skills in: Excellent customer service skills and be able to relate to the needs of the citizens we serve and other departments within the City. Organizational and time management. Written and oral communication skills. Benefits: Medical, dental and vision insurances. Life Insurance policy Employee Assistance Program. Department of Retirement Systems Retirement Plan. Paid vacation, holidays and sick leave. Gym Membership Reimbursement Teamster Pension Deferred Compensation (voluntary) Application Process: First review of applications to take place on November 23, 2022. A cover letter and resume detailing your experience and qualification must be submitted online with your application. Address any questions you may have to Human Resources at mvhr@mountvernonwa.gov . Medical, dental and vision insurances. Life Insurance policy Employee Assistance Program. Department of Retirement Systems Retirement Plan. Paid vacation, holidays and sick leave. Gym Membership Reimbursement Teamster Pension Deferred Compensation (voluntary) Closing Date/Time: Continuous
Apr 21, 2024
Full Time
Summary Participates in the operation and maintenance of wastewater, storm water drainage, roadways, sidewalks, signage, and associated facilities. The operator performs work in accordance with the goals, policies, and objectives of the Public Works Department. Work is often performed under adverse, strenuous, and unpleasant conditions. The incumbent will be required to periodically be on-call and/or standby and will sometimes be required to work outside of normal work hours including weekends, evenings, and holidays. Essential Functions Essential functions may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Essential duties and responsibilities may include, but are not limited to, the following : Routine repair, cleaning, and maintenance of city infrastructure including the wastewater, storm water drainage systems, roadways, sidewalks, signage, right-of-way and associated facilities. Assists in roadway maintenance including street sweeping, crack sealing, asphalt paving, cold patching and grading alleys. Assists in the installation and maintenance of raised pavement markings, thermoplastic markings and lane striping. Repairs and installs guardrails, roadway signage, and other forms of signage. Constructs sidewalks, curb/gutters, and ADA ramps. Routine and non-routine emergency operation, maintenance & repair work. Required to participate in the General Safety Program which deals with workplace hazards. Assists in the construction and cleaning of storm water drainage lines, sanitary sewer lines, ditches and detention ponds. Assist in flood emergencies including sandbags, catch basin clearing, and flood wall installation. Responsible for operating all vehicles and equipment within the division on a daily basis. Inspects all equipment/tools prior to use ensure safe operating conditions. Refuels equipment and adds other necessary fluids, such as oil and fills out any needed reports for defective equipment. Respond to citizen complaints. Inspection of new and existing facilities. Prepare written reports regarding activities and maintenance records. Assists in vegetation maintenance in right-of-way including tree falling/trimming, weed eating, mowing, and herbicide application. Assists in pest management including rodents and mosquitos. Performs underground utility system locates. Snow/ice removal with sanders and plows. Other duties as assigned. Qualifications Possess a high school diploma or GED equivalent. Two (2) years of recent work experience with a similar public service agency or professional field. Possess and maintain a valid Washington State CDL Class A endorsement with Tanker endorsement and no restrictions. Possess and maintain a valid Counterbalance Forklift Certification. Possess and maintain a Rough Terrain Forklift Certification Possess and maintain an Excavation Safety for Competent Persons Certification Possess and maintain a Confined Spaces for Competent Person Certification Possess and maintain a FEMA ICS Certifications 100, 200, and 700 Possess and maintain a BNSF Contractor License Must possess and maintain a valid Washington State Pesticide License with subcategory of Public Operator, Ornamental Weed, Right of Way and Aquatic endorsement. Must possess and maintain “Wastewater Collection Personnel Certification Level 2”. Possess and maintain a valid Washington State Traffic Control Flagger Card or acquire within 6 months of hire. Possess and maintain a valid CPR and First Aid Certification or acquire within 6 months of hire. Must have a driving history acceptable to the City and must maintain an insurable driving record. Knowledge, Skills and Abilities Knowledge of: The operation and maintenance of wastewater and storm water systems; roadways, and other associated City infrastructure. Microsoft office programs and Asset Management/Inspection software; Good construction practices and the equipment used. MUTCD (Manual on Uniform Traffic Control Devices). Ability to: Maintain a 45 minute response time if called-back to work. Be trained in and understand safety regulations, department, and City policies. Establish and maintain effective working relationships with co-workers, supervisors, and the general public. Cope with rapid changes in priorities. Access confined spaces including 20” manholes during traffic flow. Participate in training and obtain available certificates in the following but not limited to “Confined Spaces”, “Fall Protection, “Blood Borne Pathogens”, and “Excavation, Trenching and Shoring.” Maintain job proficiency through schools, seminars, correspondence courses, and in house training as directed by the Department Manager. Be physically capable of sustained lifting, bending, climbing, standing, and walking. Work weekends, holidays, shift, and on-call work as designated. Accurately interpret maps, plans, and drawings. Operate equipment safely in narrow alley ways and streets during traffic flow. Work from elevated platforms and wear appropriate fall protection. Skills in: Excellent customer service skills and be able to relate to the needs of the citizens we serve and other departments within the City. Organizational and time management. Written and oral communication skills. Benefits: Medical, dental and vision insurances. Life Insurance policy Employee Assistance Program. Department of Retirement Systems Retirement Plan. Paid vacation, holidays and sick leave. Gym Membership Reimbursement Teamster Pension Deferred Compensation (voluntary) Application Process: First review of applications to take place on November 23, 2022. A cover letter and resume detailing your experience and qualification must be submitted online with your application. Address any questions you may have to Human Resources at mvhr@mountvernonwa.gov . Medical, dental and vision insurances. Life Insurance policy Employee Assistance Program. Department of Retirement Systems Retirement Plan. Paid vacation, holidays and sick leave. Gym Membership Reimbursement Teamster Pension Deferred Compensation (voluntary) Closing Date/Time: Continuous
CITY OF KINGMAN, AZ
City of Kingman, Arizona, United States
Job Summary CITY OF KINGMAN PART-TIME PUBLIC SAFETY TELECOMMUNICATOR KINGMAN FIRE DEPARTMENT $20.78 - $24.93 /HOURLY (HIRE IN RANGE; DOQ) *** MUST HAVE A MINIMUM OF ONE (1) YEAR OF EXPERIENCE AS A PUBLIC SAFETY TELECOMMUNICATOR OR DISPATCHER FOR THIS POSITION. OVERVIEW The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai mountain ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive. For more information about the City of Kingman, please see our Open Finance Portal , Choose Kingman Economic Development page, and our Go Kingman tourism page for more information. JOB SUMMARY Actively supports and upholds the Kingman Fire Department’s mission and values. Under general supervision, responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement, fire and emergency service units, gathers, analyzes and reports critical information during life or death situations such as crimes in progress, medical emergencies and fire/rescue incidents; complies with Police and Fire Department policies and procedures to assure the safety of officers and the public. SUPERVISION RECEIVED: Work is performed independently under the direction of the Communications Center Supervisor and the supervision of the Communications Center Manager. SUPERVISION EXERCISED: Provides instruction, training, direction and evaluation to new employees of this class as assigned. PERIPHERAL DUTIES: • Attends and participates in meetings, trainings, and community events as a representative of the department as assigned. • May provide testimony in court. • Performs other duties as related or assigned. WORK CONTACTS: • Regular and frequent contact with other public safety agencies, city departments and the general public when performing daily activities. • Contacts material that is confidential, sensitive or urgent. • Contacts require extreme tact, professional courtesy and mature judgment and ability to respond professionally and competently in critical and high stress response situations. Minimum Qualifications/Special Requirements EDUCATION AND EXPERIENCE • Graduation from High School or equivalent including coursework in office and administration fields. • One (1) year of experience as Public Safety Telecommunicator or Dispatcher. • Experience working with the public, responding to inquiries and providing information. • Computer experience with use of Microsoft Windows. • OR any equivalent combination of education, experience, and training which provides the knowledge, skills and abilities necessary to perform the work. SPECIAL REQUIREMENTS • Must possess a valid Arizona Driver's License or have the ability to obtain one prior to employment. • Must pass Critical test with an overall score of 80 or higher, Call Summarization 2 MT of 70% or higher, and Memory Recall Numeric score of 70% or higher. • Must achieve a minimum of 3063 Keystrokes Per Hour (KPH) for Data Entry MT and 1540 KPH for Data Entry MT as evaluated by Critical testing. • Must complete a dispatch orientation and sit-along session of at least two (2) hours in duration. • Must have a valid ACJIS Certification or obtain within six (6) months of hire date. • Must obtain and maintain certification in approved courses; Public Safety Telecommunicator, Cardiopulmonary Resuscitation (CPR), NIMS ICS-100, ICS-200, & ICS-700, and Emergency Medical Dispatch (EMD) within six (6) months of hire date. NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES • Understanding of Microsoft Windows workstation environment, including database entry and use of databases to retrieve information. • Knowledge and ability to interpret and apply city, state, and federal laws, and of department policies and procedures as they relate to dispatching public safety emergency services. • Knowledge of City and Mohave County geographical area, roads, and the locations of important landmarks. • Knowledge of Radio transmission terminology and codes. Handle multiple tasks simultaneously, under pressure, and in emergency situations. • Critical thinking to resolve problems and deal with a variety of variables. • Communicate clearly, concisely and effectively both orally and in writing. • Operate and/or ability to operate radio transmitting equipment, multiple phone lines, and specialized dispatch communications equipment, computer and related software in a fast and efficient manner; and at times under stress. • Ability to memorize, retain and accurately recall information. React quickly, calmly, and appropriate while obtaining information from hostile or emotional citizens, while communicating tactfully and courteously, maintaining emotional control and speaking in a clear and well-modulated tone of voice. • Evaluate incoming phone calls within the first few seconds of conversation as to whether it is an emergency or nonemergency, and determine the priority. • Handle multiple tasks simultaneously, under pressure and in emergency situations. • Maintain confidentiality of information. • Accurately read and write the English language. • Perform a wide variety of duties and responsibilities with accuracy and speed under stress and the pressure of time sensitive deadlines. Essential Functions Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. • Provides excellent and proficient customer service to both internal and external customers. • Accurately operates answers, evaluates, and prioritizes multi-line telephone devices including 9-1-1 telephony, administrative and business lines, TTY/TDD, and general public inquiries. • Accurately dispatches, via radio and telephone, law enforcement, neighborhood services, fire and EMS units to respond to emergency and non-emergency incidents reported by members of the public. • Utilizes CAD map and other mapping sources to correctly identify geographic location of callers as is indicated or needed to respond appropriately to requests for service. • Utilizes multiple radio frequencies and telephone to orally communicate clear, concise information for response by field units including law enforcement, fire, emergency medical services and neighborhood services. • Completes proper transfers or connections for incoming, outgoing and inter-office calls. Sends, routes, relays or refers callers or messages to the appropriate division or employee. • Retrieves from and/or enters information into the National Crime Information Center (NCIC), Arizona Criminal Justice Information System (ACJIS) via JWI and other local, state and national computer files; confirms validity and status of information for other agencies. Utilizes the EMD (Emergency Medical Dispatching) system to provide specific information and instruction to callers and units responding to medical emergencies. • Assists in troubleshooting as required and reports failures or problems with any system. Tests equipment as needed. • As assigned by Communications Training Officer (CTO), provides on-the-job training and direction to new employees. • Enters a variety of data related to warrants, citations, tickets, and/or information received from callers into a database. • Makes sound decisions and quickly reacts positively under stressful conditions which typically entail the life or wellbeing of a citizen or public safety member who is in danger. • Maintains confidentiality of work-related information. • Maintains all required records and reports in a correct and timely manner. • Works in a safe manner and reports unsafe activity and conditions. • Maintains professional and effective working relationships by providing exceptional customer service and must be able to harmoniously work in a team environment. • Maintains punctuality. Miscellaneous COMMITMENT TO SAFETY & WELLNESS It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities. WORK ENVIRONMENT Work is performed in a fast-paced, high-volume, 24-hour/7-day-per-week emergency communications center operation setting. May be required to sit or stand for extended periods of time. Rotating shifts that include nights, weekends, holidays, and overtime may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See Physical Demands. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes. FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and Development This position is not eligible for benefits except for AZ Sick Leave Accruals earned @ 1hr for every 30 hrs worked. Closing Date/Time: Continuous
Mar 08, 2024
Part Time
Job Summary CITY OF KINGMAN PART-TIME PUBLIC SAFETY TELECOMMUNICATOR KINGMAN FIRE DEPARTMENT $20.78 - $24.93 /HOURLY (HIRE IN RANGE; DOQ) *** MUST HAVE A MINIMUM OF ONE (1) YEAR OF EXPERIENCE AS A PUBLIC SAFETY TELECOMMUNICATOR OR DISPATCHER FOR THIS POSITION. OVERVIEW The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai mountain ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive. For more information about the City of Kingman, please see our Open Finance Portal , Choose Kingman Economic Development page, and our Go Kingman tourism page for more information. JOB SUMMARY Actively supports and upholds the Kingman Fire Department’s mission and values. Under general supervision, responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement, fire and emergency service units, gathers, analyzes and reports critical information during life or death situations such as crimes in progress, medical emergencies and fire/rescue incidents; complies with Police and Fire Department policies and procedures to assure the safety of officers and the public. SUPERVISION RECEIVED: Work is performed independently under the direction of the Communications Center Supervisor and the supervision of the Communications Center Manager. SUPERVISION EXERCISED: Provides instruction, training, direction and evaluation to new employees of this class as assigned. PERIPHERAL DUTIES: • Attends and participates in meetings, trainings, and community events as a representative of the department as assigned. • May provide testimony in court. • Performs other duties as related or assigned. WORK CONTACTS: • Regular and frequent contact with other public safety agencies, city departments and the general public when performing daily activities. • Contacts material that is confidential, sensitive or urgent. • Contacts require extreme tact, professional courtesy and mature judgment and ability to respond professionally and competently in critical and high stress response situations. Minimum Qualifications/Special Requirements EDUCATION AND EXPERIENCE • Graduation from High School or equivalent including coursework in office and administration fields. • One (1) year of experience as Public Safety Telecommunicator or Dispatcher. • Experience working with the public, responding to inquiries and providing information. • Computer experience with use of Microsoft Windows. • OR any equivalent combination of education, experience, and training which provides the knowledge, skills and abilities necessary to perform the work. SPECIAL REQUIREMENTS • Must possess a valid Arizona Driver's License or have the ability to obtain one prior to employment. • Must pass Critical test with an overall score of 80 or higher, Call Summarization 2 MT of 70% or higher, and Memory Recall Numeric score of 70% or higher. • Must achieve a minimum of 3063 Keystrokes Per Hour (KPH) for Data Entry MT and 1540 KPH for Data Entry MT as evaluated by Critical testing. • Must complete a dispatch orientation and sit-along session of at least two (2) hours in duration. • Must have a valid ACJIS Certification or obtain within six (6) months of hire date. • Must obtain and maintain certification in approved courses; Public Safety Telecommunicator, Cardiopulmonary Resuscitation (CPR), NIMS ICS-100, ICS-200, & ICS-700, and Emergency Medical Dispatch (EMD) within six (6) months of hire date. NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES • Understanding of Microsoft Windows workstation environment, including database entry and use of databases to retrieve information. • Knowledge and ability to interpret and apply city, state, and federal laws, and of department policies and procedures as they relate to dispatching public safety emergency services. • Knowledge of City and Mohave County geographical area, roads, and the locations of important landmarks. • Knowledge of Radio transmission terminology and codes. Handle multiple tasks simultaneously, under pressure, and in emergency situations. • Critical thinking to resolve problems and deal with a variety of variables. • Communicate clearly, concisely and effectively both orally and in writing. • Operate and/or ability to operate radio transmitting equipment, multiple phone lines, and specialized dispatch communications equipment, computer and related software in a fast and efficient manner; and at times under stress. • Ability to memorize, retain and accurately recall information. React quickly, calmly, and appropriate while obtaining information from hostile or emotional citizens, while communicating tactfully and courteously, maintaining emotional control and speaking in a clear and well-modulated tone of voice. • Evaluate incoming phone calls within the first few seconds of conversation as to whether it is an emergency or nonemergency, and determine the priority. • Handle multiple tasks simultaneously, under pressure and in emergency situations. • Maintain confidentiality of information. • Accurately read and write the English language. • Perform a wide variety of duties and responsibilities with accuracy and speed under stress and the pressure of time sensitive deadlines. Essential Functions Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. • Provides excellent and proficient customer service to both internal and external customers. • Accurately operates answers, evaluates, and prioritizes multi-line telephone devices including 9-1-1 telephony, administrative and business lines, TTY/TDD, and general public inquiries. • Accurately dispatches, via radio and telephone, law enforcement, neighborhood services, fire and EMS units to respond to emergency and non-emergency incidents reported by members of the public. • Utilizes CAD map and other mapping sources to correctly identify geographic location of callers as is indicated or needed to respond appropriately to requests for service. • Utilizes multiple radio frequencies and telephone to orally communicate clear, concise information for response by field units including law enforcement, fire, emergency medical services and neighborhood services. • Completes proper transfers or connections for incoming, outgoing and inter-office calls. Sends, routes, relays or refers callers or messages to the appropriate division or employee. • Retrieves from and/or enters information into the National Crime Information Center (NCIC), Arizona Criminal Justice Information System (ACJIS) via JWI and other local, state and national computer files; confirms validity and status of information for other agencies. Utilizes the EMD (Emergency Medical Dispatching) system to provide specific information and instruction to callers and units responding to medical emergencies. • Assists in troubleshooting as required and reports failures or problems with any system. Tests equipment as needed. • As assigned by Communications Training Officer (CTO), provides on-the-job training and direction to new employees. • Enters a variety of data related to warrants, citations, tickets, and/or information received from callers into a database. • Makes sound decisions and quickly reacts positively under stressful conditions which typically entail the life or wellbeing of a citizen or public safety member who is in danger. • Maintains confidentiality of work-related information. • Maintains all required records and reports in a correct and timely manner. • Works in a safe manner and reports unsafe activity and conditions. • Maintains professional and effective working relationships by providing exceptional customer service and must be able to harmoniously work in a team environment. • Maintains punctuality. Miscellaneous COMMITMENT TO SAFETY & WELLNESS It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities. WORK ENVIRONMENT Work is performed in a fast-paced, high-volume, 24-hour/7-day-per-week emergency communications center operation setting. May be required to sit or stand for extended periods of time. Rotating shifts that include nights, weekends, holidays, and overtime may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See Physical Demands. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes. FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and Development This position is not eligible for benefits except for AZ Sick Leave Accruals earned @ 1hr for every 30 hrs worked. Closing Date/Time: Continuous
CITY OF RENO, NV
City of Reno, Nevada, United States
Description Reno Police Department is Hiring Now! The City of Reno is seeking current law enforcement officers looking to join the Reno Police Department team! This open competitive opportunity is for qualified law enforcement officers who are interested in continuing their careers in public safety with an organization dedicated to providing quality service to the community. The City of Reno and the Reno Police Department are committed to providing equal employment opportunities to everyone. This commitment is an integral part of all our efforts to ensure we have a diverse and representative workforce that serves our community. Reno Police Department is currently filling multiple Lateral Police Officer positions. The hiring process will begin immediately upon acceptance of your application. Examples of Essential Functions Upon successful completion of the Reno Police Lateral Academy, Police Officers are placed into the Police Training Officer (PTO) Program. Patrols an assigned area on foot, in a patrol car, on a motorcycle or other means of transportation; checks stores, businesses, houses, and other premises for burglary, and other disturbances; investigates any suspicious conditions. Makes arrests for violation of laws or ordinances; escorts prisoners to incarceration; and may register and book prisoners. Prepares record of arrest and submits detailed reports of investigation made; responds to complaints; controls crowds; cooperates with other law enforcement officers. Enforces traffic and parking regulations; directs traffic; investigates traffic accidents and obtains information incidental to the event; as assigned, serves as an escort; transfers prisoners; administers first aid in emergency situations. Maintains relations with community through periodic meetings; may assist in the supervision and training of new recruits. Assists the public by locating lost children and pets; assists motorists with stolen vehicles; observes traffic hazards and makes recommendations for their correction. Keeps records and makes reports; assists superiors in their work and may act for them in their absence. Attends training courses and instructional meetings; may be called on at any time for emergency duties; may assist other emergency personnel as needed. Makes initial and supplementary investigation of crimes in areas such as personal violence, theft, checks intelligence, juvenile, and others; investigates cases involving missing persons, lost children, and runaways; interviews witnesses and complainants. Collects material evidence and does crime scene work; takes photographs; performs surveillance of persons and places; apprehends, interviews, and arrests suspects; prepares and submits reports; testifies at hearings and in court; assists other jurisdictions and agencies. Participates in undercover investigation of narcotics, gambling, subversive activities, vice, racial disturbances, and other activities, violations, and crimes. Makes investigations to determine whether juvenile offenders should be returned to the custody of the home, given a formal hearing, referred to a social agency or to juvenile court; works with social agencies, schools, and groups. Gives speeches, lectures, and demonstrations; keeps records and logs; acts as training officer for recruit police personnel in the basic patrol and/or traffic function and the training of confirmed police officers in areas deemed necessary by police administration. Completes performance evaluation of recruit police officers assigned on a regular basis; performs other related work as required. Minimum Qualifications Applicants must meet all requirements at the time of application. Education: High School Diploma or equivalent. Experience: Two years of patrol experience (may include probationary time) OR Successful completion of the Northern Nevada Law Enforcement Academy (NNLEA) License and Certificate: Possess and maintain the equivalent to a valid Nevada Class C driver’s license at the time of application and at time of hire. Possession of a Nevada POST Category 1 Certificate, or an out-of-state POST Category 1 Certificate which has reciprocity with Nevada. Basic Certificate must be in good standing. *If seeking reciprocity, employment as a Peace Officer (ex. Patrol Officer, street cop, etc.) in a reciprocity state or approved federal program as an equivalent to a Nevada Category 1 Peace Officer must be within the last 60 months (Detention and Corrections of any kind does not qualify for reciprocity) Other Requirements: Must be 21 years of age at time of appointment Must be a citizen of the United States Must pass the Nevada POST Physical Fitness Test, per NAC 289. Non NV POST holders must pass the online Reciprocity course, per NAC 289. Non NV POST holders must pass the Nevada State Certification exam, per NAC 289. Candidates WILL NOT be considered who resigned in lieu of termination or been terminated from any civil service employment for substantiated misconduct involving dishonesty, and has not been reinstated as a result of a judicial action or any available appeal or remedy relating to the resignation or termination, including, without limitation, any civil service appeal, direct administrative appeal, or collective bargaining remedy. For purposes of this paragraph, “dishonesty” includes untruthfulness, deception, misrepresentation, falsification, and dishonesty by admission or omission (NAC 289.110 (4) (d)). Nevada POST will verify and confirm all eligibility requirements have been met. If all eligibility requirements have not been met, then you will be required to attend a basic academy. **Bilingual Candidates are Strongly Encouraged to Apply** Supplemental Information To Apply: Submit your completed application and all additional information/documentation requested online at www.reno.gov/jobs prior to the close of this recruitment. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or 5th floor Civil Service Offices, any locations of Nevada Job Connect or any local library or educational facility. If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627. Examination Process: Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consists of a Training and Experience evaluation (T&E) weighted at 100%. T&E Evaluation Details: The T&E evaluation consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked "QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application. Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question. Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online. "See Resume" or "See above," etc., are not qualifying responses and will not be considered. Changes or corrections to your responses cannot be made once your application packet has been submitted. TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted Notification: Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified. Testing Accommodation: If you wish to identify yourself as an individual with a disability and will be requesting an accommodation, that request must be made to the Chief Examiner no later than the closing date of this announcement. Appointment and Certification: Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable. Veteran Preference (In the Event of Tie Scores): In the event of tie scores resulting from final rating an eligible will be awarded veteran's preference and provided a rank preference if one (1) of the eligibles has submitted proof of honorable discharge from the military service. In the case where two (2) or more of the eligibles who have received the same score and have been awarded veteran's preference, the ranking shall be determined by a random assignment by computer. A candidate who desires to claim veteran's preference must, at the time of application, submit documentation of honorable discharge from the United States Armed Forces. This preference will only be administered in the event of tie scores. Documentation must be submitted at the time of application. Questions and Updates: Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or civilservice@reno.gov. The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter. BENEFITS IN BRIEF Please Note: The following benefits are subject to change at any time . Thirteen(13) paid holidays including the floating/birthday to be taken during the fiscal year upon approval 4% salary increase effective January 2023 4.5% salary increase effective July 2023 Vacation Accrual is as follows: ~Less than 5 years = 4 hours per bi-weekly pay period ~5 years but less than 10 = 5 hours per bi-weekly pay period ~10 years but less than 15 = 6 hours per bi-weekly pay period ~15 years but less than 20 = 7 hours per bi-weekly pay period ~20 years or more = 8 hours per bi-weekly pay period Sick Leave Accrual = 5hours per bi-weekly pay period City paid employee's retirement contribution into PERS Deferred Compensation match of up to $20 per pay period effective July 2023 Longevity Pay as a Police Officer starts at 5 years - .5% for each year of service up to a maximum of 12.5% City paid 100% cost for employees medical insurance premium; 50% of dependant medical insurance premium also paid by the City City paid term life insurance policy equal to one (1) year annual base wage Uniform allowance of $1200 per year. Initial uniforms, leather gear and weapons are furnished by the Department at no expense to the employee. Shift differential Special assignment pay Educational incentive Please use this Health and Welfare Benefit Link to learn more about the City of Reno's great employee benefit plans and wellness programs. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Description Reno Police Department is Hiring Now! The City of Reno is seeking current law enforcement officers looking to join the Reno Police Department team! This open competitive opportunity is for qualified law enforcement officers who are interested in continuing their careers in public safety with an organization dedicated to providing quality service to the community. The City of Reno and the Reno Police Department are committed to providing equal employment opportunities to everyone. This commitment is an integral part of all our efforts to ensure we have a diverse and representative workforce that serves our community. Reno Police Department is currently filling multiple Lateral Police Officer positions. The hiring process will begin immediately upon acceptance of your application. Examples of Essential Functions Upon successful completion of the Reno Police Lateral Academy, Police Officers are placed into the Police Training Officer (PTO) Program. Patrols an assigned area on foot, in a patrol car, on a motorcycle or other means of transportation; checks stores, businesses, houses, and other premises for burglary, and other disturbances; investigates any suspicious conditions. Makes arrests for violation of laws or ordinances; escorts prisoners to incarceration; and may register and book prisoners. Prepares record of arrest and submits detailed reports of investigation made; responds to complaints; controls crowds; cooperates with other law enforcement officers. Enforces traffic and parking regulations; directs traffic; investigates traffic accidents and obtains information incidental to the event; as assigned, serves as an escort; transfers prisoners; administers first aid in emergency situations. Maintains relations with community through periodic meetings; may assist in the supervision and training of new recruits. Assists the public by locating lost children and pets; assists motorists with stolen vehicles; observes traffic hazards and makes recommendations for their correction. Keeps records and makes reports; assists superiors in their work and may act for them in their absence. Attends training courses and instructional meetings; may be called on at any time for emergency duties; may assist other emergency personnel as needed. Makes initial and supplementary investigation of crimes in areas such as personal violence, theft, checks intelligence, juvenile, and others; investigates cases involving missing persons, lost children, and runaways; interviews witnesses and complainants. Collects material evidence and does crime scene work; takes photographs; performs surveillance of persons and places; apprehends, interviews, and arrests suspects; prepares and submits reports; testifies at hearings and in court; assists other jurisdictions and agencies. Participates in undercover investigation of narcotics, gambling, subversive activities, vice, racial disturbances, and other activities, violations, and crimes. Makes investigations to determine whether juvenile offenders should be returned to the custody of the home, given a formal hearing, referred to a social agency or to juvenile court; works with social agencies, schools, and groups. Gives speeches, lectures, and demonstrations; keeps records and logs; acts as training officer for recruit police personnel in the basic patrol and/or traffic function and the training of confirmed police officers in areas deemed necessary by police administration. Completes performance evaluation of recruit police officers assigned on a regular basis; performs other related work as required. Minimum Qualifications Applicants must meet all requirements at the time of application. Education: High School Diploma or equivalent. Experience: Two years of patrol experience (may include probationary time) OR Successful completion of the Northern Nevada Law Enforcement Academy (NNLEA) License and Certificate: Possess and maintain the equivalent to a valid Nevada Class C driver’s license at the time of application and at time of hire. Possession of a Nevada POST Category 1 Certificate, or an out-of-state POST Category 1 Certificate which has reciprocity with Nevada. Basic Certificate must be in good standing. *If seeking reciprocity, employment as a Peace Officer (ex. Patrol Officer, street cop, etc.) in a reciprocity state or approved federal program as an equivalent to a Nevada Category 1 Peace Officer must be within the last 60 months (Detention and Corrections of any kind does not qualify for reciprocity) Other Requirements: Must be 21 years of age at time of appointment Must be a citizen of the United States Must pass the Nevada POST Physical Fitness Test, per NAC 289. Non NV POST holders must pass the online Reciprocity course, per NAC 289. Non NV POST holders must pass the Nevada State Certification exam, per NAC 289. Candidates WILL NOT be considered who resigned in lieu of termination or been terminated from any civil service employment for substantiated misconduct involving dishonesty, and has not been reinstated as a result of a judicial action or any available appeal or remedy relating to the resignation or termination, including, without limitation, any civil service appeal, direct administrative appeal, or collective bargaining remedy. For purposes of this paragraph, “dishonesty” includes untruthfulness, deception, misrepresentation, falsification, and dishonesty by admission or omission (NAC 289.110 (4) (d)). Nevada POST will verify and confirm all eligibility requirements have been met. If all eligibility requirements have not been met, then you will be required to attend a basic academy. **Bilingual Candidates are Strongly Encouraged to Apply** Supplemental Information To Apply: Submit your completed application and all additional information/documentation requested online at www.reno.gov/jobs prior to the close of this recruitment. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or 5th floor Civil Service Offices, any locations of Nevada Job Connect or any local library or educational facility. If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627. Examination Process: Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consists of a Training and Experience evaluation (T&E) weighted at 100%. T&E Evaluation Details: The T&E evaluation consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked "QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application. Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question. Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online. "See Resume" or "See above," etc., are not qualifying responses and will not be considered. Changes or corrections to your responses cannot be made once your application packet has been submitted. TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted Notification: Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified. Testing Accommodation: If you wish to identify yourself as an individual with a disability and will be requesting an accommodation, that request must be made to the Chief Examiner no later than the closing date of this announcement. Appointment and Certification: Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable. Veteran Preference (In the Event of Tie Scores): In the event of tie scores resulting from final rating an eligible will be awarded veteran's preference and provided a rank preference if one (1) of the eligibles has submitted proof of honorable discharge from the military service. In the case where two (2) or more of the eligibles who have received the same score and have been awarded veteran's preference, the ranking shall be determined by a random assignment by computer. A candidate who desires to claim veteran's preference must, at the time of application, submit documentation of honorable discharge from the United States Armed Forces. This preference will only be administered in the event of tie scores. Documentation must be submitted at the time of application. Questions and Updates: Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or civilservice@reno.gov. The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter. BENEFITS IN BRIEF Please Note: The following benefits are subject to change at any time . Thirteen(13) paid holidays including the floating/birthday to be taken during the fiscal year upon approval 4% salary increase effective January 2023 4.5% salary increase effective July 2023 Vacation Accrual is as follows: ~Less than 5 years = 4 hours per bi-weekly pay period ~5 years but less than 10 = 5 hours per bi-weekly pay period ~10 years but less than 15 = 6 hours per bi-weekly pay period ~15 years but less than 20 = 7 hours per bi-weekly pay period ~20 years or more = 8 hours per bi-weekly pay period Sick Leave Accrual = 5hours per bi-weekly pay period City paid employee's retirement contribution into PERS Deferred Compensation match of up to $20 per pay period effective July 2023 Longevity Pay as a Police Officer starts at 5 years - .5% for each year of service up to a maximum of 12.5% City paid 100% cost for employees medical insurance premium; 50% of dependant medical insurance premium also paid by the City City paid term life insurance policy equal to one (1) year annual base wage Uniform allowance of $1200 per year. Initial uniforms, leather gear and weapons are furnished by the Department at no expense to the employee. Shift differential Special assignment pay Educational incentive Please use this Health and Welfare Benefit Link to learn more about the City of Reno's great employee benefit plans and wellness programs. Closing Date/Time: Continuous
CITY OF KINGMAN, AZ
City of Kingman, Arizona, United States
Job Summary CITY OF KINGMAN PUBLIC SAFETY TELECOMMUNICATOR KINGMAN FIRE DEPARTMENT $20.78 - $24.93 /HOURLY $43,222.40 - $51,854.40 /ANNUALLY (HIRE IN RANGE; DOQ) POSITION IS FLSA NON-EXEMPT Must be able to work rotating shifts Shifts are three 12-hr shifts (6 AM-6 PM; 6 PM-6 AM) and one 4-hr shift per 40-hour workweek Shift example: Week 1: Work Mon, Tues, Fri, Sat, Week 2: Work Sun, Wed, Thurs Open 24 hours per day, 365 days per year, including weekends and holidays Rotating shifts every 3 months Learn more about our Benefits & Wellness Incentives APPLICATIONS MUST BE RECEIVED BY 4/30/24 5:00PM OVERVIEW The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai Mountain Ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes, and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety, and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive. For more information about the City of Kingman, please see our Open Finance Portal , Choose Kingman Economic Development page, and our Go Kingman tourism page for more information. JOB SUMMARY Actively supports and upholds the Kingman Fire Department's mission and values. Under general supervision, responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement, fire and emergency service units, gathers, analyzes and reports critical information during life or death situations such as crimes in progress, medical emergencies and fire/rescue incidents; complies with Police and Fire Department policies and procedures to assure the safety of officers and the public. SUPERVISION RECEIVED Work is performed independently under the direction of the Communications Center Supervisor and the supervision of the Communications Center Manager. SUPERVISION EXERCISED Provides instruction, training, direction and evaluation to new employees of this class as assigned. Selected candidates will be required to complete the following steps: TESTING Self-Schedule (2 hours) Successfully complete CritiCall testing process, including meeting KPH requirements For a practice test and testing information go to https://criticall911.com/dispatcher-testing/applicants/ SIT-ALONG Will be scheduled upon successful completion of the above testing Attend a job shadowing with Public Safety Telecommunicator at the City of Kingman 911 Communications Center (minimum 2 hour sit-along). INTERVIEWS Oral Board Panel Interview Final Candidates will have a 2nd interview with Executive Staff BACKGROUND REVIEW Upon successful completion of all above Background Examination / Polygraph Testing PRE-EMPLOYMENT EVALUATIONS Upon successful completion of background and polygraph testing Medical, Hearing, and Vision Testing Psychiatric Evaluation Minimum Qualifications/Special Requirements EDUCATION AND EXPERIENCE Graduation from High School or equivalent including coursework in office and administration fields. Experience performing work with multiple priorities and multi-tasking, in a fast paced working environment. Experience working with the public, responding to inquiries and providing information. Computer experience with use of Microsoft Windows. Minimum keystrokes per hour of 3063 KPH for Data Entry and 1540 KPH for Data Entry Audio. OR any equivalent combination of education, experience, and training which provides the knowledge, skills and abilities necessary to perform the work. SPECIAL REQUIREMENTS Possess a valid Arizona Driver's License, or have the ability to obtain one prior to employment. Ability to accurately read and write the English language. Ability to pass an extensive background investigation, including fingerprinting and polygraph test. Must be able to adjust work schedule (hours and days of week) to ensure appropriate staffing levels are obtained and maintained 24 hours per day, 365 days per year, including weekends and holidays. Must be able to work rotating shifts in a call center environment. Shifts are three, 12-hr shifts (6AM-6PM; 6PM-6AM) and one, 4-hr shift per 40 hour work week. Shift example: Work Sun-Wed, off Thu-Sat; Work Wed-Sat, off Sun-Tue; Shifts rotate every 2 months. Essential Functions Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Provides excellent and proficient customer service to both internal and external customers. Accurately operates answers, evaluates, and prioritizes multi-line telephone devices including 9-1-1 telephony, administrative and business lines, TTY/TDD, and general public inquiries. Accurately dispatches, via radio and telephone, law enforcement, neighborhood services, fire and EMS units to respond to emergency and non-emergency incidents reported by members of the public. Utilizes CAD map and other mapping sources to correctly identify geographic location of callers as is indicated or needed to respond appropriately to requests for service. Utilizes multiple radio frequencies and telephone to orally communicate clear, concise information for response by field units including law enforcement, fire, emergency medical services and neighborhood services. Completes proper transfers or connections for incoming, outgoing and inter-office calls. Sends, routes, relays or refers callers or messages to the appropriate division or employee. Retrieves from and/or enters information into the National Crime Information Center (NCIC), Arizona Criminal Justice Information System (ACJIS) via JWI and other local, state and national computer files; confirms validity and status of information for other agencies. Utilizes the EMD (Emergency Medical Dispatching) system to provide specific information and instruction to callers and units responding to medical emergencies. Assists in troubleshooting as required and reports failures or problems with any system. Tests equipment as needed. As assigned to Communications Training Officer (CTO), provides on-the-job training and direction to new employees. Enters a variety of data related to warrants, citations, tickets, and/or information received from callers into a database. Makes sound decisions and quickly reacts positively under stressful conditions which typically entail the life or well-being of a citizen or public safety member who is in danger. Maintains confidentiality of work-related information. Maintains all required records and reports in a correct and timely manner. Works in a safe manner and reports unsafe activity and conditions. This position is subject to overtime and emergency recall during non-working hours due to staff shortage and/or operational needs. Maintains professional and effective working relationships by providing exceptional customer service and must be able to harmoniously work in a team environment. Maintains regular attendance and punctuality. PERIPHERAL DUTIES Attends and participates in meetings, trainings, and community events as a representative of the department as assigned. May provide testimony in court. Performs other duties as related or assigned. Miscellaneous COMMITMENT TO SAFETY AND WELLNESS It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities. WORK ENVIRONMENT The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes. FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and Development 2023-2024 Benefit Guide (PDF) Health Excellent medical, dental and vision insurance. Telemedicine available through BlueCare Anywhere for general medical and behavioral health. Flexible spending (FSA) or health savings accounts (HSA). Employer contribution to HSA equivalent to 50% of plan-year deductible. This is currently $750 for Single Coverage and $1,500 for Family Coverage. Employer-paid group basic life insurance coverage for employee and dependents on medical plan. Supplemental group insurance and third-party options available. Virgin Pulse, our comprehensive well-being platform designed to push you towardsgood health in mind, body and spirit. Participation incentives with up to $300 redeemable annually. Work/Life support services through the SupportLincEmployee Assistance Program (EAP). Six free counseling visits annually. Leave 12 paid holidays , including a floating birthday holiday each year. 16-35 paid vacation days per year. 6.15 hrs. 1-5 years; 7.69 hrs. 5-10 yrs.; 9.23 hrs. 10-15 yrs.; 10.77 hrs. 15+ yrs. Shift fire personnel accrue leave at 1/3 more per pay period. 3.69 sick hrs per pay period (approx. 9-12 sick days per year). Shift fire personnel accrue leave at 1/3 more per pay period. Part-time/seasonal employees earn 1 hours of sick time for every 30 hours worked. Other leave types available, including: 10 hours of Volunteer Time Off (VTO). Up to 5 days for bereavement. Jury Duty. Military Training, and more. Leave donation program. Financial Tuition reimbursement up to $4,500 annually. Shift differential pay (2nd & 3rd shift). Bonus Programs. Skill-based, Certification & Bilingual Pay. Clothing Allowance for Uniformed Personnel. Recognition & Appreciation Quarterly Performance Conversations (TrakStar). Mission, Vision, Values (MVV) Excellence Awards. Safety Awards. Service Awards at 5, 10, 15, 20+ years of service. Biannual All-Employee BBQ Lunch. Annual Employee Pool Party. Retirement City matching to AZ State Retirement System & Long Term Disability (ASRS). Additional retirement solutions available through optional third-party on pre-tax basis, including457-deferred compensation and Roth IRA. Closing Date/Time: 4/30/2024 5:00 PM Arizona
Mar 08, 2024
Full Time
Job Summary CITY OF KINGMAN PUBLIC SAFETY TELECOMMUNICATOR KINGMAN FIRE DEPARTMENT $20.78 - $24.93 /HOURLY $43,222.40 - $51,854.40 /ANNUALLY (HIRE IN RANGE; DOQ) POSITION IS FLSA NON-EXEMPT Must be able to work rotating shifts Shifts are three 12-hr shifts (6 AM-6 PM; 6 PM-6 AM) and one 4-hr shift per 40-hour workweek Shift example: Week 1: Work Mon, Tues, Fri, Sat, Week 2: Work Sun, Wed, Thurs Open 24 hours per day, 365 days per year, including weekends and holidays Rotating shifts every 3 months Learn more about our Benefits & Wellness Incentives APPLICATIONS MUST BE RECEIVED BY 4/30/24 5:00PM OVERVIEW The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai Mountain Ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes, and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety, and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive. For more information about the City of Kingman, please see our Open Finance Portal , Choose Kingman Economic Development page, and our Go Kingman tourism page for more information. JOB SUMMARY Actively supports and upholds the Kingman Fire Department's mission and values. Under general supervision, responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement, fire and emergency service units, gathers, analyzes and reports critical information during life or death situations such as crimes in progress, medical emergencies and fire/rescue incidents; complies with Police and Fire Department policies and procedures to assure the safety of officers and the public. SUPERVISION RECEIVED Work is performed independently under the direction of the Communications Center Supervisor and the supervision of the Communications Center Manager. SUPERVISION EXERCISED Provides instruction, training, direction and evaluation to new employees of this class as assigned. Selected candidates will be required to complete the following steps: TESTING Self-Schedule (2 hours) Successfully complete CritiCall testing process, including meeting KPH requirements For a practice test and testing information go to https://criticall911.com/dispatcher-testing/applicants/ SIT-ALONG Will be scheduled upon successful completion of the above testing Attend a job shadowing with Public Safety Telecommunicator at the City of Kingman 911 Communications Center (minimum 2 hour sit-along). INTERVIEWS Oral Board Panel Interview Final Candidates will have a 2nd interview with Executive Staff BACKGROUND REVIEW Upon successful completion of all above Background Examination / Polygraph Testing PRE-EMPLOYMENT EVALUATIONS Upon successful completion of background and polygraph testing Medical, Hearing, and Vision Testing Psychiatric Evaluation Minimum Qualifications/Special Requirements EDUCATION AND EXPERIENCE Graduation from High School or equivalent including coursework in office and administration fields. Experience performing work with multiple priorities and multi-tasking, in a fast paced working environment. Experience working with the public, responding to inquiries and providing information. Computer experience with use of Microsoft Windows. Minimum keystrokes per hour of 3063 KPH for Data Entry and 1540 KPH for Data Entry Audio. OR any equivalent combination of education, experience, and training which provides the knowledge, skills and abilities necessary to perform the work. SPECIAL REQUIREMENTS Possess a valid Arizona Driver's License, or have the ability to obtain one prior to employment. Ability to accurately read and write the English language. Ability to pass an extensive background investigation, including fingerprinting and polygraph test. Must be able to adjust work schedule (hours and days of week) to ensure appropriate staffing levels are obtained and maintained 24 hours per day, 365 days per year, including weekends and holidays. Must be able to work rotating shifts in a call center environment. Shifts are three, 12-hr shifts (6AM-6PM; 6PM-6AM) and one, 4-hr shift per 40 hour work week. Shift example: Work Sun-Wed, off Thu-Sat; Work Wed-Sat, off Sun-Tue; Shifts rotate every 2 months. Essential Functions Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Provides excellent and proficient customer service to both internal and external customers. Accurately operates answers, evaluates, and prioritizes multi-line telephone devices including 9-1-1 telephony, administrative and business lines, TTY/TDD, and general public inquiries. Accurately dispatches, via radio and telephone, law enforcement, neighborhood services, fire and EMS units to respond to emergency and non-emergency incidents reported by members of the public. Utilizes CAD map and other mapping sources to correctly identify geographic location of callers as is indicated or needed to respond appropriately to requests for service. Utilizes multiple radio frequencies and telephone to orally communicate clear, concise information for response by field units including law enforcement, fire, emergency medical services and neighborhood services. Completes proper transfers or connections for incoming, outgoing and inter-office calls. Sends, routes, relays or refers callers or messages to the appropriate division or employee. Retrieves from and/or enters information into the National Crime Information Center (NCIC), Arizona Criminal Justice Information System (ACJIS) via JWI and other local, state and national computer files; confirms validity and status of information for other agencies. Utilizes the EMD (Emergency Medical Dispatching) system to provide specific information and instruction to callers and units responding to medical emergencies. Assists in troubleshooting as required and reports failures or problems with any system. Tests equipment as needed. As assigned to Communications Training Officer (CTO), provides on-the-job training and direction to new employees. Enters a variety of data related to warrants, citations, tickets, and/or information received from callers into a database. Makes sound decisions and quickly reacts positively under stressful conditions which typically entail the life or well-being of a citizen or public safety member who is in danger. Maintains confidentiality of work-related information. Maintains all required records and reports in a correct and timely manner. Works in a safe manner and reports unsafe activity and conditions. This position is subject to overtime and emergency recall during non-working hours due to staff shortage and/or operational needs. Maintains professional and effective working relationships by providing exceptional customer service and must be able to harmoniously work in a team environment. Maintains regular attendance and punctuality. PERIPHERAL DUTIES Attends and participates in meetings, trainings, and community events as a representative of the department as assigned. May provide testimony in court. Performs other duties as related or assigned. Miscellaneous COMMITMENT TO SAFETY AND WELLNESS It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities. WORK ENVIRONMENT The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes. FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and Development 2023-2024 Benefit Guide (PDF) Health Excellent medical, dental and vision insurance. Telemedicine available through BlueCare Anywhere for general medical and behavioral health. Flexible spending (FSA) or health savings accounts (HSA). Employer contribution to HSA equivalent to 50% of plan-year deductible. This is currently $750 for Single Coverage and $1,500 for Family Coverage. Employer-paid group basic life insurance coverage for employee and dependents on medical plan. Supplemental group insurance and third-party options available. Virgin Pulse, our comprehensive well-being platform designed to push you towardsgood health in mind, body and spirit. Participation incentives with up to $300 redeemable annually. Work/Life support services through the SupportLincEmployee Assistance Program (EAP). Six free counseling visits annually. Leave 12 paid holidays , including a floating birthday holiday each year. 16-35 paid vacation days per year. 6.15 hrs. 1-5 years; 7.69 hrs. 5-10 yrs.; 9.23 hrs. 10-15 yrs.; 10.77 hrs. 15+ yrs. Shift fire personnel accrue leave at 1/3 more per pay period. 3.69 sick hrs per pay period (approx. 9-12 sick days per year). Shift fire personnel accrue leave at 1/3 more per pay period. Part-time/seasonal employees earn 1 hours of sick time for every 30 hours worked. Other leave types available, including: 10 hours of Volunteer Time Off (VTO). Up to 5 days for bereavement. Jury Duty. Military Training, and more. Leave donation program. Financial Tuition reimbursement up to $4,500 annually. Shift differential pay (2nd & 3rd shift). Bonus Programs. Skill-based, Certification & Bilingual Pay. Clothing Allowance for Uniformed Personnel. Recognition & Appreciation Quarterly Performance Conversations (TrakStar). Mission, Vision, Values (MVV) Excellence Awards. Safety Awards. Service Awards at 5, 10, 15, 20+ years of service. Biannual All-Employee BBQ Lunch. Annual Employee Pool Party. Retirement City matching to AZ State Retirement System & Long Term Disability (ASRS). Additional retirement solutions available through optional third-party on pre-tax basis, including457-deferred compensation and Roth IRA. Closing Date/Time: 4/30/2024 5:00 PM Arizona