City of Tacoma, WA
Tacoma, Washington, United States
Position Description About the role: This senior leadership role is responsible for leading the Customer Services division and operations functions for Tacoma Public Utilities (TPU). This position oversees four teams specializing in call center operations, meter reading/field operations/mail services, customer assistance, and performance solutions. This includes five direct reports, a division of more than 150 union and non-unionized employees, and financial responsibility for $60M+ biennial budget. They will serve as part of the Customer Experience and External Affairs leadership team and engage with Communications, Community and Government Relations, and Customer Strategies and Analytics teams to ensure a unified customer experience. Under the direction of the Deputy Director of Customer Experience and External Affairs, the Customer Services Division Manager’s core focus is to plan, coordinate, and manage customer service operations. This role is responsible for the implementation of strategies, programs, policies, and procedures to assure high customer satisfaction that result in TPU customers feeling understood, valued, and empowered. About This Team : At TPU, we’re excited to bring Customer Experience to the forefront of what we do. We believe: All customers and communities deserve compassionate and equitable service from their utilities. Staff must be knowledgeable, empathetic advocates, who provide consistent, equitable support that assists customers in receiving the right solution. Partnering with our customers and creating dialogue with them that is understanding and supportive and continues to adapt with the changing landscape of both community and technology. Data is a powerful tool that informs decisions from our leadership, employees, customers, and community, through the lens of both qualitative and quantitative insights. Essential Duties Manage the Customer Services division, overseeing supervisors responsible for work scheduling, deliverables, customer service and experience operations, and quality control; manage, mentor, train, empower, and evaluate direct reports to lead them to develop their teams to their fullest potential through developing functional expertise and behaviors while fostering a continuous learning and development culture. Own the delivery of consistent business practices, processes, and standards to uphold high levels of customer satisfaction, minimize customer effort, and cultivate positive employee experiences. Oversee the development and implementation of performance metrics, policies, procedures, and regulations for the division. And support division financial operations, including budget development, monitoring, and procurement, from various sources across multiple activities and programs. Conduct interviews, make hiring decisions, and assess employee performance, while also ensuring adherence to human resources procedures related to recruitment, discipline, termination, and other related processes. Support the Deputy Director and executive leadership in formulating, executing, and overseeing departmental strategies, policies, goals, and objectives. Provide guidance on customer-focused action planning at the process level to ensure thorough implementation and alignment with customer needs. Provide customer experience policy guidance and direction to the entire TPU organization as an enterprise subject matter expert. Assist in leading and implementing improvement initiatives, programs, policies, and procedures tailored to enhance customer service operations. Ensure Customer Services division remains up-to-date with the latest rates regulations, laws, and policies of all utilities served. Provide input on the design of customer service systems to support customer experience goals, including new training programs, processes, technology, communications, automation, and more. Prepare and deliver comprehensive reports, testimonies, and presentations detailing the performance and effectiveness of customer service operations to TPU leadership and policymakers. This includes accuracy assessments, progress updates, program activities, policy updates, and budget considerations. The Ideal Candidate Ideally the successful candidate will possess: An enthusiasm and empathy for the customer . You don’t just like to help - you go above and beyond to provide the best possible experience to each customer and consider how to do so at scale. A passion for process and a keen eye for detail , with a focus on meeting timelines and exceeding expectations. It’s all in the details . A way with words. Whether you’re interacting with a customer, teammate, or leader in person, via email, or by chat, you’re clear and concise. Communication is Key . An Eye for Innovation . You’re a creative thinker who brings new ideas to the table. A mastery of Collaboration . You’re a team player. You believe that to transform the utility industry, we must work together! A Passion for Leadership . You have an open, positive, and collaborative leadership style and a desire to develop your team. Compensation and Benefits This salary range for this position is $143,312.00 - $201,801.60 annually. The City offers a comprehensive total rewards package with one of the best pension packages in the market. For complete details, please explore the City of Tacoma Benefits Guide and Tacoma Employee’s Retirement System website. Qualifications We are seeking candidates who possess a relevant combination of the education, demonstrated experience, and skills in most or all of the following areas: Minimum Education* Bachelor's degree in business or public administration, communications or directly related field Minimum Experience* 7 years of progressive experience in customer experience including 2 years prior as supervisor or manager *Equivalency: 1 year of experience = 1 year of education Desired Qualifications 5+ years as a supervisor or manager in customer experience work involving large volume customer service. Experience driving change through influence with ability to build strong relationships with cross-functional partners and evaluate existing policies, activities, and procedures; recommend and implement changes as appropriate. Expertise in establishing and cultivating relationships with labor unions while effectively negotiating contracts. Demonstrated experience with the principles and practices of customer service/customer experience and business administration. Knowledge of financial systems, including internal budgeting and customer accounting. Selection Process & Supplemental Information This recruitment is being managed by Joanna Hambrick ( jhambrick@cityoftacoma.org ); if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play . The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Reference checks will be conducted on final candidates and appointment is subject to passing a background check. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 4/25/2024 5:00 PM Pacific
Position Description About the role: This senior leadership role is responsible for leading the Customer Services division and operations functions for Tacoma Public Utilities (TPU). This position oversees four teams specializing in call center operations, meter reading/field operations/mail services, customer assistance, and performance solutions. This includes five direct reports, a division of more than 150 union and non-unionized employees, and financial responsibility for $60M+ biennial budget. They will serve as part of the Customer Experience and External Affairs leadership team and engage with Communications, Community and Government Relations, and Customer Strategies and Analytics teams to ensure a unified customer experience. Under the direction of the Deputy Director of Customer Experience and External Affairs, the Customer Services Division Manager’s core focus is to plan, coordinate, and manage customer service operations. This role is responsible for the implementation of strategies, programs, policies, and procedures to assure high customer satisfaction that result in TPU customers feeling understood, valued, and empowered. About This Team : At TPU, we’re excited to bring Customer Experience to the forefront of what we do. We believe: All customers and communities deserve compassionate and equitable service from their utilities. Staff must be knowledgeable, empathetic advocates, who provide consistent, equitable support that assists customers in receiving the right solution. Partnering with our customers and creating dialogue with them that is understanding and supportive and continues to adapt with the changing landscape of both community and technology. Data is a powerful tool that informs decisions from our leadership, employees, customers, and community, through the lens of both qualitative and quantitative insights. Essential Duties Manage the Customer Services division, overseeing supervisors responsible for work scheduling, deliverables, customer service and experience operations, and quality control; manage, mentor, train, empower, and evaluate direct reports to lead them to develop their teams to their fullest potential through developing functional expertise and behaviors while fostering a continuous learning and development culture. Own the delivery of consistent business practices, processes, and standards to uphold high levels of customer satisfaction, minimize customer effort, and cultivate positive employee experiences. Oversee the development and implementation of performance metrics, policies, procedures, and regulations for the division. And support division financial operations, including budget development, monitoring, and procurement, from various sources across multiple activities and programs. Conduct interviews, make hiring decisions, and assess employee performance, while also ensuring adherence to human resources procedures related to recruitment, discipline, termination, and other related processes. Support the Deputy Director and executive leadership in formulating, executing, and overseeing departmental strategies, policies, goals, and objectives. Provide guidance on customer-focused action planning at the process level to ensure thorough implementation and alignment with customer needs. Provide customer experience policy guidance and direction to the entire TPU organization as an enterprise subject matter expert. Assist in leading and implementing improvement initiatives, programs, policies, and procedures tailored to enhance customer service operations. Ensure Customer Services division remains up-to-date with the latest rates regulations, laws, and policies of all utilities served. Provide input on the design of customer service systems to support customer experience goals, including new training programs, processes, technology, communications, automation, and more. Prepare and deliver comprehensive reports, testimonies, and presentations detailing the performance and effectiveness of customer service operations to TPU leadership and policymakers. This includes accuracy assessments, progress updates, program activities, policy updates, and budget considerations. The Ideal Candidate Ideally the successful candidate will possess: An enthusiasm and empathy for the customer . You don’t just like to help - you go above and beyond to provide the best possible experience to each customer and consider how to do so at scale. A passion for process and a keen eye for detail , with a focus on meeting timelines and exceeding expectations. It’s all in the details . A way with words. Whether you’re interacting with a customer, teammate, or leader in person, via email, or by chat, you’re clear and concise. Communication is Key . An Eye for Innovation . You’re a creative thinker who brings new ideas to the table. A mastery of Collaboration . You’re a team player. You believe that to transform the utility industry, we must work together! A Passion for Leadership . You have an open, positive, and collaborative leadership style and a desire to develop your team. Compensation and Benefits This salary range for this position is $143,312.00 - $201,801.60 annually. The City offers a comprehensive total rewards package with one of the best pension packages in the market. For complete details, please explore the City of Tacoma Benefits Guide and Tacoma Employee’s Retirement System website. Qualifications We are seeking candidates who possess a relevant combination of the education, demonstrated experience, and skills in most or all of the following areas: Minimum Education* Bachelor's degree in business or public administration, communications or directly related field Minimum Experience* 7 years of progressive experience in customer experience including 2 years prior as supervisor or manager *Equivalency: 1 year of experience = 1 year of education Desired Qualifications 5+ years as a supervisor or manager in customer experience work involving large volume customer service. Experience driving change through influence with ability to build strong relationships with cross-functional partners and evaluate existing policies, activities, and procedures; recommend and implement changes as appropriate. Expertise in establishing and cultivating relationships with labor unions while effectively negotiating contracts. Demonstrated experience with the principles and practices of customer service/customer experience and business administration. Knowledge of financial systems, including internal budgeting and customer accounting. Selection Process & Supplemental Information This recruitment is being managed by Joanna Hambrick ( jhambrick@cityoftacoma.org ); if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play . The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Reference checks will be conducted on final candidates and appointment is subject to passing a background check. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 4/25/2024 5:00 PM Pacific
PLACER COUNTY, CA
Auburn, California, United States
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION Placer County is currently accepting applications to fill vacancies in the Department of Public Works (Engineering Division, Transportation Planning Division, Floodplain & Stormwater Division, and Environmental Utilities Division) and the Community Development Resource Agency (Building Services) . This is an exciting leadership position that includes supervision of an engineering team. The position will have direct involvement with multiple County departments and divisions, as well as interfacing with developers, applicants, private engineers, and numerous agencies. The ideal candidate should possess a strong desire and technical engineering skill set to lead other County staff towards the delivery of successful projects along with a high comfort level and aptitude with oral and written communications to foster positive relationships internal and external to the County for the greater good of the communities we serve . Department of Public Works - Engineering Division : This division is responsible for the design and construction of capital improvement projects on the western slope of Placer County. Examples of projects include bridge replacement projects, roadway widening projects, bike facilities, pedestrian walkways, and more. Ideal candidates will possess excellent attention to detail and an interest in roadway design and construction. Department of Public Works - Transportation Planning Division : This division is responsible for long range transportation planning, traffic safety, transportation funding and fee programs, as well as regional coordination. This division also reviews land development projects for consistency with applicable transportation goals and policies, as well as compliance with CEQA. Ideal candidates will possess excellent written and verbal communication skills, along with the motivation to improve the communities of Placer County. Department of Public Works - Floodplain and Stormwater Division : This division manages the County’s three stormwater quality permits, water quality monitoring program, and the FEMA floodplain program. This position includes working with the public and consultants to resolve stormwater and floodplain requirements per county ordinance, as well as working with state/federal regulatory agencies to ensure compliance with state and federal laws. The ideal candidate will have experience with GIS databases as well as ability for interpreting and responding to regulatory requirements and good interpersonal skills (written and verbal). Department of Public Works - Environmental Utilities Division : This division is responsible for managing sewer and solid waste infrastructure spanning the County through contracts and utility crews; performing land development plan review and construction inspections; completing capital improvement projects; overseeing closed landfill solid waste contract management; conducting legislative compliance and outreach; and building regional relationships for ground water management and regional sewer. Department of Public Works - Western Placer Waste Management Authority (WPWMA): This division is a Joint Powers Authority comprised of Placer County and the cities of Lincoln, Rocklin, and Roseville and serves the waste and recycling needs for most Placer County residents and businesses - excluding the Tahoe and Truckee area. The WPWMA campus consists of a mixed-waste Materials Recovery Facility, a Construction and Demolition recycling facility, composting facilities, a household hazardous waste facility, recycling buyback and public drop off facilities in addition to the only active landfill in Placer County. Community Development Resource Agency - Building Services : Building Services, the County’s building department, is responsible for reviewing construction drawings, issuing building permits, and conducting field inspections of private development to ensure compliance with the Placer County Code and State of California Title 24 Building Standards Code (building code). This position is a working supervisor responsible for the day-to-day operations of the commercial and industrial plan check team. *General Wage Increase: This classification is scheduled to receive a general wage increase of 4% in July 2024. This continuous recruitment will remain open for the calendar year, or until the final filing date, whichever occurs first. The eligible list established from this continuous recruitment will expire by the end of the calendar year. Applicants will be eligible to reapply and take an examination if a new recruitment opens the following calendar year. To be included in the first round of application screening, submit your application by March 18, 2024, at 8:00 PM. Following this date, applications will be screened on a bi-weekly basis. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Placer Public Employees Organization (PPEO) benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To plan, organize, and direct professional engineering work related to the investigation, planning, design, construction, operations or maintenance of public infrastructure, systems, projects and/or development; to coordinate engineering functions with other divisions, departments or outside agencies; and to provide highly responsible technical support to management staff in the assigned department. DISTINGUISHING CHARACTERISTICS This level recognizes positions that provide full second-line, direct supervision to employees within a work section and/or assumes substantive and significant programmatic responsibility in a defined area or specialty. This job class also provides high level engineering support to the assigned Department. SUPERVISION RECEIVED AND EXERCISED Receives general direction from the Deputy Director, Assistant Director or other assigned management staff of assigned department. May exercise direct supervision over supervisory, professional, technical, and clerical personnel. Exercises functional and technical supervision over assigned personnel. EXAMPLES OF ESSENTIAL DUTIES Provide supervision, leadership and direction to professional, technical and clerical staff in support of assigned department(s) and program(s); act as a resource to teams in providing engineering assistance and services. Consult with department director and other management staff in the formulation of administrative policies; develop, implement and maintain policies and procedures related to assigned area(s) of responsibility; participate in the development and maintenance of operating policies, procedures and manuals. Develop, recommend and implement section goals and objectives; establish schedules, performance methods and standards for engineering projects and practices; develop and implement policies and procedures. Plan, develop, oversee, review, approve and participate in engineering work of assigned section or area of work. Evaluate operations and activities of assigned unit; implement process improvements and modifications; prepare various reports on operations, activities and projects. Participate in budget preparation and administration; prepare cost estimates for budget recommendations; submit justifications for projects, equipment and staff; monitor and control expenditures. Participate in the selection of staff; coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed. Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service. Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints. Represent assigned department/division/section to the public as well as other County employees and managers in a positive and productive manner. Make presentations at public meetings and hearings. Develop, oversee and participate in the management of professional services and/or construction contracts. Perform related duties as assigned. MINIMUM QUALIFICATIONS Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Five years of increasingly responsible experience in engineering, including two years of supervisory responsibility. Training: Equivalent to a Bachelor's degree from an accredited college or university with major course work in civil engineering or a related field. Required License or Certificate: Possession of a Certificate of Registration as a Professional Engineer in an appropriate discipline as issued by the State of California. May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of civil engineering. Pertinent local, State and Federal rules, regulations and laws. Basic principles and practices of County-wide operations and County administration and organization. Modern office procedures, methods and computer equipment. Principles and practices of research, analysis and management. Budgeting procedures and techniques. Standard and accepted principles and practices of motivation, team building and conflict resolution. Principles of supervision, training and performance evaluations. Principles and practices of work safety. Ability to: Organize, implement and direct engineering operations and/or activities. On a continuous basis, know and understand all aspects of assigned job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures. On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use a telephone, and communicate through written means; and occasionally lift moderate weight. Interpret and explain pertinent local, state, federal and department policies and procedures. Perform the most complex work of the unit. Assist in the development and monitoring of an assigned program budget. Develop and recommend policies and procedures related to assigned operations. Plan, supervise, train and evaluate the work activities of supervisory and/or professional, technical and clerical staff; act as a positive and effective team member. Analyze problems, identify alternative solutions; project consequences of proposed actions, and implement recommendations in support of goals. Establish and maintain effective working relationships with those contacted in the course of work. Communicate clearly and concisely, both orally and in writing. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EQUAL OPPORTUNITY EMPLOYER Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Janine Martindale, Administrative Technician, at jmartind@placer.ca.gov or (530) 889-4083. Closing Date/Time: Continuous
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION Placer County is currently accepting applications to fill vacancies in the Department of Public Works (Engineering Division, Transportation Planning Division, Floodplain & Stormwater Division, and Environmental Utilities Division) and the Community Development Resource Agency (Building Services) . This is an exciting leadership position that includes supervision of an engineering team. The position will have direct involvement with multiple County departments and divisions, as well as interfacing with developers, applicants, private engineers, and numerous agencies. The ideal candidate should possess a strong desire and technical engineering skill set to lead other County staff towards the delivery of successful projects along with a high comfort level and aptitude with oral and written communications to foster positive relationships internal and external to the County for the greater good of the communities we serve . Department of Public Works - Engineering Division : This division is responsible for the design and construction of capital improvement projects on the western slope of Placer County. Examples of projects include bridge replacement projects, roadway widening projects, bike facilities, pedestrian walkways, and more. Ideal candidates will possess excellent attention to detail and an interest in roadway design and construction. Department of Public Works - Transportation Planning Division : This division is responsible for long range transportation planning, traffic safety, transportation funding and fee programs, as well as regional coordination. This division also reviews land development projects for consistency with applicable transportation goals and policies, as well as compliance with CEQA. Ideal candidates will possess excellent written and verbal communication skills, along with the motivation to improve the communities of Placer County. Department of Public Works - Floodplain and Stormwater Division : This division manages the County’s three stormwater quality permits, water quality monitoring program, and the FEMA floodplain program. This position includes working with the public and consultants to resolve stormwater and floodplain requirements per county ordinance, as well as working with state/federal regulatory agencies to ensure compliance with state and federal laws. The ideal candidate will have experience with GIS databases as well as ability for interpreting and responding to regulatory requirements and good interpersonal skills (written and verbal). Department of Public Works - Environmental Utilities Division : This division is responsible for managing sewer and solid waste infrastructure spanning the County through contracts and utility crews; performing land development plan review and construction inspections; completing capital improvement projects; overseeing closed landfill solid waste contract management; conducting legislative compliance and outreach; and building regional relationships for ground water management and regional sewer. Department of Public Works - Western Placer Waste Management Authority (WPWMA): This division is a Joint Powers Authority comprised of Placer County and the cities of Lincoln, Rocklin, and Roseville and serves the waste and recycling needs for most Placer County residents and businesses - excluding the Tahoe and Truckee area. The WPWMA campus consists of a mixed-waste Materials Recovery Facility, a Construction and Demolition recycling facility, composting facilities, a household hazardous waste facility, recycling buyback and public drop off facilities in addition to the only active landfill in Placer County. Community Development Resource Agency - Building Services : Building Services, the County’s building department, is responsible for reviewing construction drawings, issuing building permits, and conducting field inspections of private development to ensure compliance with the Placer County Code and State of California Title 24 Building Standards Code (building code). This position is a working supervisor responsible for the day-to-day operations of the commercial and industrial plan check team. *General Wage Increase: This classification is scheduled to receive a general wage increase of 4% in July 2024. This continuous recruitment will remain open for the calendar year, or until the final filing date, whichever occurs first. The eligible list established from this continuous recruitment will expire by the end of the calendar year. Applicants will be eligible to reapply and take an examination if a new recruitment opens the following calendar year. To be included in the first round of application screening, submit your application by March 18, 2024, at 8:00 PM. Following this date, applications will be screened on a bi-weekly basis. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Placer Public Employees Organization (PPEO) benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To plan, organize, and direct professional engineering work related to the investigation, planning, design, construction, operations or maintenance of public infrastructure, systems, projects and/or development; to coordinate engineering functions with other divisions, departments or outside agencies; and to provide highly responsible technical support to management staff in the assigned department. DISTINGUISHING CHARACTERISTICS This level recognizes positions that provide full second-line, direct supervision to employees within a work section and/or assumes substantive and significant programmatic responsibility in a defined area or specialty. This job class also provides high level engineering support to the assigned Department. SUPERVISION RECEIVED AND EXERCISED Receives general direction from the Deputy Director, Assistant Director or other assigned management staff of assigned department. May exercise direct supervision over supervisory, professional, technical, and clerical personnel. Exercises functional and technical supervision over assigned personnel. EXAMPLES OF ESSENTIAL DUTIES Provide supervision, leadership and direction to professional, technical and clerical staff in support of assigned department(s) and program(s); act as a resource to teams in providing engineering assistance and services. Consult with department director and other management staff in the formulation of administrative policies; develop, implement and maintain policies and procedures related to assigned area(s) of responsibility; participate in the development and maintenance of operating policies, procedures and manuals. Develop, recommend and implement section goals and objectives; establish schedules, performance methods and standards for engineering projects and practices; develop and implement policies and procedures. Plan, develop, oversee, review, approve and participate in engineering work of assigned section or area of work. Evaluate operations and activities of assigned unit; implement process improvements and modifications; prepare various reports on operations, activities and projects. Participate in budget preparation and administration; prepare cost estimates for budget recommendations; submit justifications for projects, equipment and staff; monitor and control expenditures. Participate in the selection of staff; coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed. Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service. Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints. Represent assigned department/division/section to the public as well as other County employees and managers in a positive and productive manner. Make presentations at public meetings and hearings. Develop, oversee and participate in the management of professional services and/or construction contracts. Perform related duties as assigned. MINIMUM QUALIFICATIONS Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Five years of increasingly responsible experience in engineering, including two years of supervisory responsibility. Training: Equivalent to a Bachelor's degree from an accredited college or university with major course work in civil engineering or a related field. Required License or Certificate: Possession of a Certificate of Registration as a Professional Engineer in an appropriate discipline as issued by the State of California. May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of civil engineering. Pertinent local, State and Federal rules, regulations and laws. Basic principles and practices of County-wide operations and County administration and organization. Modern office procedures, methods and computer equipment. Principles and practices of research, analysis and management. Budgeting procedures and techniques. Standard and accepted principles and practices of motivation, team building and conflict resolution. Principles of supervision, training and performance evaluations. Principles and practices of work safety. Ability to: Organize, implement and direct engineering operations and/or activities. On a continuous basis, know and understand all aspects of assigned job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures. On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use a telephone, and communicate through written means; and occasionally lift moderate weight. Interpret and explain pertinent local, state, federal and department policies and procedures. Perform the most complex work of the unit. Assist in the development and monitoring of an assigned program budget. Develop and recommend policies and procedures related to assigned operations. Plan, supervise, train and evaluate the work activities of supervisory and/or professional, technical and clerical staff; act as a positive and effective team member. Analyze problems, identify alternative solutions; project consequences of proposed actions, and implement recommendations in support of goals. Establish and maintain effective working relationships with those contacted in the course of work. Communicate clearly and concisely, both orally and in writing. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EQUAL OPPORTUNITY EMPLOYER Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Janine Martindale, Administrative Technician, at jmartind@placer.ca.gov or (530) 889-4083. Closing Date/Time: Continuous