Supervisor, Customer Service (Call Center) Job Description Department(s): Customer Service Reports to: Manager, Customer Service FLSA status: Non-Exempt Salary Grade: I - $29.33 - $47.65 ($61,000 - $99,110) Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Friday, March 15, 2024 at 11:59 PM. Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. About CalOptima Health Are you looking for a career that changes lives? As the single largest health plan in Orange County, CalOptima Health serves one in three residents with health insurance programs for low-income children, adults, seniors and people with disabilities. Our 1,500 employees are valued for their individual perspectives and contributions and benefit from flexible work schedules, recognition and opportunities to grow. If you're looking for a rewarding career supporting a meaningful mission, along with generous benefits and recognition, consider joining us at CalOptima Health! About the Position The Supervisor Customer Service (Call Center) will oversee the day-to-day operations of all call center activities, provide supervision to call center staff and provide guidance to the staff as applicable. The incumbent will resolve complex issues and handle escalated calls that a Customer Service Representative Senior or a Customer Service Representative Lead are unable to solve. The incumbent will be required to complete additional research with providers, health networks and internal CalOptima Health departments to resolve the more complex issues. Duties and Responsibilities: Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Sets priorities for the team to ensure task completion and performance goals are met, such as average speed of answer, abandonment rate, service level, average handle time, quality and staff schedule adherence. Identifies and resolves operational problems using defined processes, expertise and judgment. Collaborates with Customer Service managers to develop strategies to reinforce, train and disseminate information to meet operational and service performance requirements. Fosters and maintains a collaborative relationship with internal and external business partners to ensure member and provider satisfaction. Prepares requested materials for the Healthcare Effectiveness Data and Information Set (HEDIS), National Committee for Quality Assurance (NCQA), California Department of Health Care Services (DHCS), Department of Managed Health Care (DMHC) and Audit and Oversight audits. Oversees the exempt grievance process as it relates to Customer Service to ensure all state and federal regulations are achieved. Participates in cross-functional project teams that ultimately improve the member experience. Contributes subject matter expertise and carries out project assignments in a timely and effective manner. Facilitates the planning of the department's quarterly meetings. Assists with new hire recruitment and interviews. Monitors employee's timekeeping and schedule adherence. Holds individual monthly 1:1s with each team member to review call audits and attendance. Provides coaching, feedback and annual performance reviews, as well as formal corrective action as needed. Completes other projects and duties as assigned. Experience & Education: High School diploma or equivalent required. 3 years of health care or call center experience required; preferably in a managed care environment or in a related area. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Preferred Qualifications: Bachelor's degree. 1 year of supervisory or lead work experience. Experience coaching staff, handling conflict resolution, implementing initiatives or projects and collaborating with other professional and non-clinical staff. HMO, Medi-Cal/Medicaid and health services experience. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese). Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, employee is required to move about the organization. Employee must be able to sit for extended periods of time, as well as work at the computer for long periods. Employee is required to use hands and fingers, especially for typing on the computer and using the mouse. Must also be able to reach with hands and arms. Employee must be able to communicate, particularly for regular phone use and in meetings. Work Environment: Moderate noise levels due to call center operations. Frequent interruptions are common. Office temperatures are controlled and comfortable. About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/4553 Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-5023a705fb71aa4f966f17a685d09fdc
Mar 08, 2024
Full Time
Supervisor, Customer Service (Call Center) Job Description Department(s): Customer Service Reports to: Manager, Customer Service FLSA status: Non-Exempt Salary Grade: I - $29.33 - $47.65 ($61,000 - $99,110) Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Friday, March 15, 2024 at 11:59 PM. Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. About CalOptima Health Are you looking for a career that changes lives? As the single largest health plan in Orange County, CalOptima Health serves one in three residents with health insurance programs for low-income children, adults, seniors and people with disabilities. Our 1,500 employees are valued for their individual perspectives and contributions and benefit from flexible work schedules, recognition and opportunities to grow. If you're looking for a rewarding career supporting a meaningful mission, along with generous benefits and recognition, consider joining us at CalOptima Health! About the Position The Supervisor Customer Service (Call Center) will oversee the day-to-day operations of all call center activities, provide supervision to call center staff and provide guidance to the staff as applicable. The incumbent will resolve complex issues and handle escalated calls that a Customer Service Representative Senior or a Customer Service Representative Lead are unable to solve. The incumbent will be required to complete additional research with providers, health networks and internal CalOptima Health departments to resolve the more complex issues. Duties and Responsibilities: Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Sets priorities for the team to ensure task completion and performance goals are met, such as average speed of answer, abandonment rate, service level, average handle time, quality and staff schedule adherence. Identifies and resolves operational problems using defined processes, expertise and judgment. Collaborates with Customer Service managers to develop strategies to reinforce, train and disseminate information to meet operational and service performance requirements. Fosters and maintains a collaborative relationship with internal and external business partners to ensure member and provider satisfaction. Prepares requested materials for the Healthcare Effectiveness Data and Information Set (HEDIS), National Committee for Quality Assurance (NCQA), California Department of Health Care Services (DHCS), Department of Managed Health Care (DMHC) and Audit and Oversight audits. Oversees the exempt grievance process as it relates to Customer Service to ensure all state and federal regulations are achieved. Participates in cross-functional project teams that ultimately improve the member experience. Contributes subject matter expertise and carries out project assignments in a timely and effective manner. Facilitates the planning of the department's quarterly meetings. Assists with new hire recruitment and interviews. Monitors employee's timekeeping and schedule adherence. Holds individual monthly 1:1s with each team member to review call audits and attendance. Provides coaching, feedback and annual performance reviews, as well as formal corrective action as needed. Completes other projects and duties as assigned. Experience & Education: High School diploma or equivalent required. 3 years of health care or call center experience required; preferably in a managed care environment or in a related area. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Preferred Qualifications: Bachelor's degree. 1 year of supervisory or lead work experience. Experience coaching staff, handling conflict resolution, implementing initiatives or projects and collaborating with other professional and non-clinical staff. HMO, Medi-Cal/Medicaid and health services experience. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese). Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, employee is required to move about the organization. Employee must be able to sit for extended periods of time, as well as work at the computer for long periods. Employee is required to use hands and fingers, especially for typing on the computer and using the mouse. Must also be able to reach with hands and arms. Employee must be able to communicate, particularly for regular phone use and in meetings. Work Environment: Moderate noise levels due to call center operations. Frequent interruptions are common. Office temperatures are controlled and comfortable. About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/4553 Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-5023a705fb71aa4f966f17a685d09fdc
Supervisor, Customer Service (Call Center) Job Description Department(s): Customer Service Reports to: Manager, Customer Service FLSA status: Non-Exempt Salary Grade: I - $29.33 - $47.65 ($61,000 - $99,110) Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Friday, February 16, 2024 at 11:59 PM. Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. About CalOptima Health Are you looking for a career that changes lives? As the single largest health plan in Orange County, CalOptima Health serves one in three residents with health insurance programs for low-income children, adults, seniors and people with disabilities. Our 1,500 employees are valued for their individual perspectives and contributions and benefit from flexible work schedules, recognition and opportunities to grow. If you're looking for a rewarding career supporting a meaningful mission, along with generous benefits and recognition, consider joining us at CalOptima Health! About the Position The Supervisor Customer Service (Call Center) will oversee the day-to-day operations of all call center activities, provide supervision to call center staff and provide guidance to the staff as applicable. The incumbent will resolve complex issues and handle escalated calls that a Customer Service Representative Senior or a Customer Service Representative Lead are unable to solve. The incumbent will be required to complete additional research with providers, health networks and internal CalOptima Health departments to resolve the more complex issues. Duties and Responsibilities: Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Sets priorities for the team to ensure task completion and performance goals are met, such as average speed of answer, abandonment rate, service level, average handle time, quality and staff schedule adherence. Identifies and resolves operational problems using defined processes, expertise and judgment. Collaborates with Customer Service managers to develop strategies to reinforce, train and disseminate information to meet operational and service performance requirements. Fosters and maintains a collaborative relationship with internal and external business partners to ensure member and provider satisfaction. Prepares requested materials for the Healthcare Effectiveness Data and Information Set (HEDIS), National Committee for Quality Assurance (NCQA), California Department of Health Care Services (DHCS), Department of Managed Health Care (DMHC) and Audit and Oversight audits. Oversees the exempt grievance process as it relates to Customer Service to ensure all state and federal regulations are achieved. Participates in cross-functional project teams that ultimately improve the member experience. Contributes subject matter expertise and carries out project assignments in a timely and effective manner. Facilitates the planning of the department's quarterly meetings. Assists with new hire recruitment and interviews. Monitors employee's timekeeping and schedule adherence. Holds individual monthly 1:1s with each team member to review call audits and attendance. Provides coaching, feedback and annual performance reviews, as well as formal corrective action as needed. Completes other projects and duties as assigned. Experience & Education: High School diploma or equivalent required. 3 years of health care or call center experience required; preferably in a managed care environment or in a related area. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Preferred Qualifications: Bachelor's degree. 1 year of supervisory or lead work experience. Experience coaching staff, handling conflict resolution, implementing initiatives or projects and collaborating with other professional and non-clinical staff. HMO, Medi-Cal/Medicaid and health services experience. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese). Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, employee is required to move about the organization. Employee must be able to sit for extended periods of time, as well as work at the computer for long periods. Employee is required to use hands and fingers, especially for typing on the computer and using the mouse. Must also be able to reach with hands and arms. Employee must be able to communicate, particularly for regular phone use and in meetings. Work Environment: Moderate noise levels due to call center operations. Frequent interruptions are common. Office temperatures are controlled and comfortable. About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/4535 Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-41550b3a07adcd4abfa7fbf2a5541797
Mar 08, 2024
Full Time
Supervisor, Customer Service (Call Center) Job Description Department(s): Customer Service Reports to: Manager, Customer Service FLSA status: Non-Exempt Salary Grade: I - $29.33 - $47.65 ($61,000 - $99,110) Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Friday, February 16, 2024 at 11:59 PM. Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. About CalOptima Health Are you looking for a career that changes lives? As the single largest health plan in Orange County, CalOptima Health serves one in three residents with health insurance programs for low-income children, adults, seniors and people with disabilities. Our 1,500 employees are valued for their individual perspectives and contributions and benefit from flexible work schedules, recognition and opportunities to grow. If you're looking for a rewarding career supporting a meaningful mission, along with generous benefits and recognition, consider joining us at CalOptima Health! About the Position The Supervisor Customer Service (Call Center) will oversee the day-to-day operations of all call center activities, provide supervision to call center staff and provide guidance to the staff as applicable. The incumbent will resolve complex issues and handle escalated calls that a Customer Service Representative Senior or a Customer Service Representative Lead are unable to solve. The incumbent will be required to complete additional research with providers, health networks and internal CalOptima Health departments to resolve the more complex issues. Duties and Responsibilities: Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Sets priorities for the team to ensure task completion and performance goals are met, such as average speed of answer, abandonment rate, service level, average handle time, quality and staff schedule adherence. Identifies and resolves operational problems using defined processes, expertise and judgment. Collaborates with Customer Service managers to develop strategies to reinforce, train and disseminate information to meet operational and service performance requirements. Fosters and maintains a collaborative relationship with internal and external business partners to ensure member and provider satisfaction. Prepares requested materials for the Healthcare Effectiveness Data and Information Set (HEDIS), National Committee for Quality Assurance (NCQA), California Department of Health Care Services (DHCS), Department of Managed Health Care (DMHC) and Audit and Oversight audits. Oversees the exempt grievance process as it relates to Customer Service to ensure all state and federal regulations are achieved. Participates in cross-functional project teams that ultimately improve the member experience. Contributes subject matter expertise and carries out project assignments in a timely and effective manner. Facilitates the planning of the department's quarterly meetings. Assists with new hire recruitment and interviews. Monitors employee's timekeeping and schedule adherence. Holds individual monthly 1:1s with each team member to review call audits and attendance. Provides coaching, feedback and annual performance reviews, as well as formal corrective action as needed. Completes other projects and duties as assigned. Experience & Education: High School diploma or equivalent required. 3 years of health care or call center experience required; preferably in a managed care environment or in a related area. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Preferred Qualifications: Bachelor's degree. 1 year of supervisory or lead work experience. Experience coaching staff, handling conflict resolution, implementing initiatives or projects and collaborating with other professional and non-clinical staff. HMO, Medi-Cal/Medicaid and health services experience. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese). Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, employee is required to move about the organization. Employee must be able to sit for extended periods of time, as well as work at the computer for long periods. Employee is required to use hands and fingers, especially for typing on the computer and using the mouse. Must also be able to reach with hands and arms. Employee must be able to communicate, particularly for regular phone use and in meetings. Work Environment: Moderate noise levels due to call center operations. Frequent interruptions are common. Office temperatures are controlled and comfortable. About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/4535 Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-41550b3a07adcd4abfa7fbf2a5541797
CITY OF ATLANTA, GA
Atlanta, Georgia, United States
Posting: Open Until Filled Salary: $35,381 (Additional 10% increase upon completion of training & remote work opportunity) General Description and Classification Standards A career in Public Service is one of the most fulfilling and rewarding paths a career-beginner can take. Consider contributing to the “People” instead of the “Profits”. In October of 2014, the City of Atlanta launched ATL311 a consolidated call center designed to make city government more user-friendly and responsive by providing citizens with one telephone number to call for information on city services and to report non-emergency concerns. The heart and soul of ATL311 are the people doing the talking, texting, and tweeting-our Call Center Representatives (CCRs). There is no better gateway to a career in public service. As a CCR, you will join a fun, fast-paced, award-winning team of problem solvers dedicated to delivering amazing customer experiences. Each day, you will engage with Atlantans and help them: Navigate City services and programs File Service Requests Connect with City Agencies As a city employee, you will enjoy on 1 st day: Competitive salary Flexible scheduling including part-time opportunities Paid holidays, annual leave, and sick leave Health benefits with dental, vision, and drug coverage Retirement savings plans Determines nature of problem or request and responds or directs individual to correct resource. Duties include but are not limited to investigating and resolving complaints; resolving escalations, assisting customers; preparing reports and documents; and providing information. As an essential City of Atlanta employee, attendance is mandatory and critical to our success. During your onboarding, you are expected to actively participate in training without any interruptions. Supervision Received Works under direct supervision and follows standardized operating procedures and written instructions to accomplish assigned tasks. Essential Duties & Responsibilities Receives, enters, researches, responds to, and tracks in-person, telephone, email, and written citizen inquiries and complaints relating to city services. (Multi-channel) Refers complex or difficult issues to more senior representative or supervisor. Engage with citizens either by phone or in person to determine details of the inquiry or problem. Researches, gathers, and enters all pertinent facts pertaining to issues and complaints into a database during requests. Contacts departments as appropriate to secure information and/or refer issues and complaints for a response. Reads and applies various documents such as maps, procedures, and regulations to work situations. Advises departmental personnel, citizens, and others on the status of cases pending, and makes referrals to other agencies as appropriate. This position is considered essential and thereby requires, on occasion, that the incumbent work outside of normal operating hours, which may include evenings, weekends, and holidays, as well as during inclement weather. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for the office/remote position Decision Making The customer service representative will serve as the liaison between various City of Atlanta departments and the constituents. Additionally, the CCR should be able to think outside the box and fully engage in collaborative efforts to provide resolutions to the customers. Leadership Provided Position is an entry level individual contributor and has no supervisory or formal leadership responsibilities. Knowledge, Skills & Abilities Knowledge of customer service methods and techniques. Knowledge of department programs, processes, and procedures. Knowledge of department organization and functions. Skill in keeping notes of calls or transactions. Ability to use customer service software and other departmental information systems in responding to inquiries or requests. Ability to read instructions, processes, or regulations. Ability to communicate with a variety of customers and constituents in a professional manner. Ability to deal effectively with difficult or upset customers. Ability to listen and determine the nature of call or communication. High school diploma or General Equivalency Diploma (GED). Minimum of 2 years’ relevant work experience. Technologically satisfactory skills in Microsoft Office Suite (Outlook, Teams, Excel, PPT, Word, Access etc.). Ability to learn customer service software applications. Ability to work from home with access to a high-speed internet router (Wi-Fi may be used but many users will need a wired connection to router based off their home usage and speeds). Minimum of 7 mbps OR higher, high speed internet connections with the ability to hard wire directly to a modem. Must have a dedicated, quiet working space that is free from distractions and background noise to conduct business. Ability to sit for long periods of time. Must be located within 50 miles of City of Atlanta Preferred Education & Experience 3+ years’ relevant customer service experience. Extensive Knowledge in Microsoft Office Suite.
Mar 13, 2024
Full Time
Posting: Open Until Filled Salary: $35,381 (Additional 10% increase upon completion of training & remote work opportunity) General Description and Classification Standards A career in Public Service is one of the most fulfilling and rewarding paths a career-beginner can take. Consider contributing to the “People” instead of the “Profits”. In October of 2014, the City of Atlanta launched ATL311 a consolidated call center designed to make city government more user-friendly and responsive by providing citizens with one telephone number to call for information on city services and to report non-emergency concerns. The heart and soul of ATL311 are the people doing the talking, texting, and tweeting-our Call Center Representatives (CCRs). There is no better gateway to a career in public service. As a CCR, you will join a fun, fast-paced, award-winning team of problem solvers dedicated to delivering amazing customer experiences. Each day, you will engage with Atlantans and help them: Navigate City services and programs File Service Requests Connect with City Agencies As a city employee, you will enjoy on 1 st day: Competitive salary Flexible scheduling including part-time opportunities Paid holidays, annual leave, and sick leave Health benefits with dental, vision, and drug coverage Retirement savings plans Determines nature of problem or request and responds or directs individual to correct resource. Duties include but are not limited to investigating and resolving complaints; resolving escalations, assisting customers; preparing reports and documents; and providing information. As an essential City of Atlanta employee, attendance is mandatory and critical to our success. During your onboarding, you are expected to actively participate in training without any interruptions. Supervision Received Works under direct supervision and follows standardized operating procedures and written instructions to accomplish assigned tasks. Essential Duties & Responsibilities Receives, enters, researches, responds to, and tracks in-person, telephone, email, and written citizen inquiries and complaints relating to city services. (Multi-channel) Refers complex or difficult issues to more senior representative or supervisor. Engage with citizens either by phone or in person to determine details of the inquiry or problem. Researches, gathers, and enters all pertinent facts pertaining to issues and complaints into a database during requests. Contacts departments as appropriate to secure information and/or refer issues and complaints for a response. Reads and applies various documents such as maps, procedures, and regulations to work situations. Advises departmental personnel, citizens, and others on the status of cases pending, and makes referrals to other agencies as appropriate. This position is considered essential and thereby requires, on occasion, that the incumbent work outside of normal operating hours, which may include evenings, weekends, and holidays, as well as during inclement weather. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for the office/remote position Decision Making The customer service representative will serve as the liaison between various City of Atlanta departments and the constituents. Additionally, the CCR should be able to think outside the box and fully engage in collaborative efforts to provide resolutions to the customers. Leadership Provided Position is an entry level individual contributor and has no supervisory or formal leadership responsibilities. Knowledge, Skills & Abilities Knowledge of customer service methods and techniques. Knowledge of department programs, processes, and procedures. Knowledge of department organization and functions. Skill in keeping notes of calls or transactions. Ability to use customer service software and other departmental information systems in responding to inquiries or requests. Ability to read instructions, processes, or regulations. Ability to communicate with a variety of customers and constituents in a professional manner. Ability to deal effectively with difficult or upset customers. Ability to listen and determine the nature of call or communication. High school diploma or General Equivalency Diploma (GED). Minimum of 2 years’ relevant work experience. Technologically satisfactory skills in Microsoft Office Suite (Outlook, Teams, Excel, PPT, Word, Access etc.). Ability to learn customer service software applications. Ability to work from home with access to a high-speed internet router (Wi-Fi may be used but many users will need a wired connection to router based off their home usage and speeds). Minimum of 7 mbps OR higher, high speed internet connections with the ability to hard wire directly to a modem. Must have a dedicated, quiet working space that is free from distractions and background noise to conduct business. Ability to sit for long periods of time. Must be located within 50 miles of City of Atlanta Preferred Education & Experience 3+ years’ relevant customer service experience. Extensive Knowledge in Microsoft Office Suite.
Customer Service Representative (Bilingual Required) Job Description Department(s): Customer Service Reports to: Supervisor Customer Service FLSA status: Non-Exempt Salary Grade: C - $43,281 - $61,798 Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Thursday, March 28, 2024 at 11:59 PM. Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. About CalOptima Health Are you looking for a career that changes lives? As the single largest health plan in Orange County, CalOptima Health serves one in three residents with health insurance programs for low-income children, adults, seniors and people with disabilities. Our 1,500 employees are valued for their individual perspectives and contributions and benefit from flexible work schedules, recognition and opportunities to grow. If you're looking for a rewarding career supporting a meaningful mission, along with generous benefits and recognition, consider joining us at CalOptima Health! About the Position The Customer Service Representative (CSR) will be the first line of contact for CalOptima Health's members and providers. The incumbent will assist members and providers with questions and/or complaints related to the Medi-Cal programs for Orange County. The incumbent will provide information regarding eligibility, enrollment, benefits and services to CalOptima Health's eligible members and providers. Duties & Responsibilities: Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically. Communicates, builds and maintains internal and external relationships by prompt and accurate service delivery. Identifies and communicates challenges that might arise with the use of professional judgment while adhering to departmental policies and procedures. Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction. Maintains departmental productivity and quality standards. Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction. Serves as a resource for other team members. Completes other projects and duties as assigned. Experience & Education: High School diploma or equivalent required. 6 months of experience in a call center capacity required. Typing speed of 35 words per minute (WPM) required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese) required. Preferred Qualifications: 6 months of Medi-Cal/Medicaid or health services experience. Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, employee may be required to move about the organization. Employee must be able to sit for extended periods of time, as well as work at the computer for long periods. Employee is required to use hands and fingers, especially for typing on the computer and using the mouse. Must also be able to reach with hands and arms and must occasionally lift office supply boxes or laptop, up to 25 pounds. Employee must be able to communicate, particularly for regular phone use, in meetings, face-to-face interaction and while presenting. Work Environment: Moderate noise levels due to call center operations. Frequent interruptions are common. Office temperatures are controlled and comfortable. About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/4556 Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-0daca2de3ebd5743941ee48f0e57a9b5
Mar 08, 2024
Full Time
Customer Service Representative (Bilingual Required) Job Description Department(s): Customer Service Reports to: Supervisor Customer Service FLSA status: Non-Exempt Salary Grade: C - $43,281 - $61,798 Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Thursday, March 28, 2024 at 11:59 PM. Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. About CalOptima Health Are you looking for a career that changes lives? As the single largest health plan in Orange County, CalOptima Health serves one in three residents with health insurance programs for low-income children, adults, seniors and people with disabilities. Our 1,500 employees are valued for their individual perspectives and contributions and benefit from flexible work schedules, recognition and opportunities to grow. If you're looking for a rewarding career supporting a meaningful mission, along with generous benefits and recognition, consider joining us at CalOptima Health! About the Position The Customer Service Representative (CSR) will be the first line of contact for CalOptima Health's members and providers. The incumbent will assist members and providers with questions and/or complaints related to the Medi-Cal programs for Orange County. The incumbent will provide information regarding eligibility, enrollment, benefits and services to CalOptima Health's eligible members and providers. Duties & Responsibilities: Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically. Communicates, builds and maintains internal and external relationships by prompt and accurate service delivery. Identifies and communicates challenges that might arise with the use of professional judgment while adhering to departmental policies and procedures. Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction. Maintains departmental productivity and quality standards. Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction. Serves as a resource for other team members. Completes other projects and duties as assigned. Experience & Education: High School diploma or equivalent required. 6 months of experience in a call center capacity required. Typing speed of 35 words per minute (WPM) required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese) required. Preferred Qualifications: 6 months of Medi-Cal/Medicaid or health services experience. Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, employee may be required to move about the organization. Employee must be able to sit for extended periods of time, as well as work at the computer for long periods. Employee is required to use hands and fingers, especially for typing on the computer and using the mouse. Must also be able to reach with hands and arms and must occasionally lift office supply boxes or laptop, up to 25 pounds. Employee must be able to communicate, particularly for regular phone use, in meetings, face-to-face interaction and while presenting. Work Environment: Moderate noise levels due to call center operations. Frequent interruptions are common. Office temperatures are controlled and comfortable. About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/4556 Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-0daca2de3ebd5743941ee48f0e57a9b5
Member Liaison Specialist (Bilingual, Customer Service) Job Description Department(s): Member Liaison Program Reports to: Supervisor, Member Liaison Program FLSA status: Non-Exempt Salary Grade: D - $21.15 - $32.51 ($44,000 - $67,628) Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Tuesday, March 05, 2024 at 11:59 PM. Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. About CalOptima Health Are you looking for a career that changes lives? As the single largest health plan in Orange County, CalOptima Health serves one in three residents with health insurance programs for low-income children, adults, seniors and people with disabilities. Our 1,500 employees are valued for their individual perspectives and contributions and benefit from flexible work schedules, recognition and opportunities to grow. If you're looking for a rewarding career supporting a meaningful mission, along with generous benefits and recognition, consider joining us at CalOptima Health! About the Position The Member Liaison Specialist (Customer Service) will provide member service to seniors, persons with disabilities or chronic conditions, persons without housing and persons under the age of 21 who participate in the Whole-Child Model program. The incumbent will serve as a liaison between members, health networks, providers and community-based organizations to facilitate access to services and help resolve health care and psychosocial issues. Duties & Responsibilities: Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Assesses members' concerns to identify psychosocial or health care issues and facilitate an appropriate resolution. Intakes information from members, both over the phone and/or in person, to complete requests for assistance cases, grievances and appeals, per departmental guidelines. Coordinates members' health care and social service needs both within and outside the health network and CalOptima Health during the original interaction. Addresses member and provider inquiries, questions and concerns in all areas, including enrollment, claims, benefit interpretation, coordination of care and referrals/authorizations for medical care related to services covered under the Whole-Child Model program. Guides members in understanding and accessing the benefits under the Whole-Child Model program. Maintains documentation of member cases within the FACETS system. Initiates referrals to internal and external care management departments and government agencies. Communicates with community-based organizations, health networks, providers and vendors on behalf of members to resolve disputes and helps coordinate access to care and investigates issues preventing members from receiving medical benefits and services. Collaborates with interdepartmental staff in call resolution as needed. Identifies calls needing case management or escalation to a supervisor, manager or director and routes them according to established guidelines. Meets all regulatory key performance indicators, first call resolution requirements and business objectives of CalOptima Health. Completes other projects and duties as assigned. Experience & Education: High School diploma or equivalent required. 2 years of experience as a call center agent or customer/member services representative in health care required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese) required. Preferred Qualifications: 2 years of experience working with the needs of persons with disabilities and chronic medical conditions in a customer/member service capacity. Health maintenance organization (HMO), Medi-Cal/Medicaid and health services experience. Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, employee may be required to move about the organization. Employee must be able to sit for extended periods of time, as well as work at the computer for long periods. Employee is required to use hands and fingers, especially for typing on the computer and using the mouse. Must also be able to reach with hands and arms and must occasionally lift office supply boxes or laptop case, up to 25 pounds. Employee must be able to communicate, particularly for regular phone use, in meetings, face-to-face interaction and while presenting. Work Environment: Must be able to focus and function in a high pace, moderate noise level work environment. Office temperatures are controlled and comfortable. About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. . Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/4547 Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-53ffdd17646a1547bdd359b106fa95e7
Mar 08, 2024
Full Time
Member Liaison Specialist (Bilingual, Customer Service) Job Description Department(s): Member Liaison Program Reports to: Supervisor, Member Liaison Program FLSA status: Non-Exempt Salary Grade: D - $21.15 - $32.51 ($44,000 - $67,628) Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Tuesday, March 05, 2024 at 11:59 PM. Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. About CalOptima Health Are you looking for a career that changes lives? As the single largest health plan in Orange County, CalOptima Health serves one in three residents with health insurance programs for low-income children, adults, seniors and people with disabilities. Our 1,500 employees are valued for their individual perspectives and contributions and benefit from flexible work schedules, recognition and opportunities to grow. If you're looking for a rewarding career supporting a meaningful mission, along with generous benefits and recognition, consider joining us at CalOptima Health! About the Position The Member Liaison Specialist (Customer Service) will provide member service to seniors, persons with disabilities or chronic conditions, persons without housing and persons under the age of 21 who participate in the Whole-Child Model program. The incumbent will serve as a liaison between members, health networks, providers and community-based organizations to facilitate access to services and help resolve health care and psychosocial issues. Duties & Responsibilities: Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Assesses members' concerns to identify psychosocial or health care issues and facilitate an appropriate resolution. Intakes information from members, both over the phone and/or in person, to complete requests for assistance cases, grievances and appeals, per departmental guidelines. Coordinates members' health care and social service needs both within and outside the health network and CalOptima Health during the original interaction. Addresses member and provider inquiries, questions and concerns in all areas, including enrollment, claims, benefit interpretation, coordination of care and referrals/authorizations for medical care related to services covered under the Whole-Child Model program. Guides members in understanding and accessing the benefits under the Whole-Child Model program. Maintains documentation of member cases within the FACETS system. Initiates referrals to internal and external care management departments and government agencies. Communicates with community-based organizations, health networks, providers and vendors on behalf of members to resolve disputes and helps coordinate access to care and investigates issues preventing members from receiving medical benefits and services. Collaborates with interdepartmental staff in call resolution as needed. Identifies calls needing case management or escalation to a supervisor, manager or director and routes them according to established guidelines. Meets all regulatory key performance indicators, first call resolution requirements and business objectives of CalOptima Health. Completes other projects and duties as assigned. Experience & Education: High School diploma or equivalent required. 2 years of experience as a call center agent or customer/member services representative in health care required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese) required. Preferred Qualifications: 2 years of experience working with the needs of persons with disabilities and chronic medical conditions in a customer/member service capacity. Health maintenance organization (HMO), Medi-Cal/Medicaid and health services experience. Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, employee may be required to move about the organization. Employee must be able to sit for extended periods of time, as well as work at the computer for long periods. Employee is required to use hands and fingers, especially for typing on the computer and using the mouse. Must also be able to reach with hands and arms and must occasionally lift office supply boxes or laptop case, up to 25 pounds. Employee must be able to communicate, particularly for regular phone use, in meetings, face-to-face interaction and while presenting. Work Environment: Must be able to focus and function in a high pace, moderate noise level work environment. Office temperatures are controlled and comfortable. About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. . Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/4547 Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-53ffdd17646a1547bdd359b106fa95e7
Supervisor, Behavioral Health (Call Center/Clinical) Job Description Department(s): Behavioral Health Integration Reports to: Sr Manager II FLSA status: Non-Exempt Salary Grade: M - $85,000 - $141,086 Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Thursday , February 29, 2023 at 11:59 PM . Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. About CalOptima Health Are you looking for a career that changes lives? As the single largest health plan in Orange County, CalOptima Health serves one in three residents with health insurance programs for low-income children, adults, seniors and people with disabilities. Our 1,500 employees are valued for their individual perspectives and contributions and benefit from flexible work schedules, recognition and opportunities to grow. If you're looking for a rewarding career supporting a meaningful mission, along with generous benefits and recognition, consider joining us at CalOptima Health! About the Position The Supervisor Behavioral Health (Call Center/Clinical) will be responsible for the daily operations within the CalOptima Health Behavioral Health (BH) Call Center and Clinical teams and will work under the direction of the Senior Manager II. The incumbent will ensure Medi-Cal and Medicare members receive appropriate BH services, including BH Clinical screenings, securing BH appointments for members, following up with members before and after appointments, providing member information, referring to community resources, assisting members in navigating the mental health system of care and Behavioral Health Case Management. The incumbent will be accountable for establishing and achieving quality and productivity standards for the teams and for ensuring compliance with department policies and procedures. Additionally, the incumbent will coordinate and support CalOptima Health's participation with external stakeholders in different activities, including health networks and community partners. Duties & Responsibilities: Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Oversees the process, management and reporting of the team's activities. Provides supervision and clinical consultation to the team. Supports licensed Clinicians as needed by helping to complete telephone BH assessment and triage for members with BH needs. Assists escalated callers as needed. Works with BH leadership to develop, implement and refine regular reporting metrics to measure productivity and process outcomes. Implements process improvements as identified and approved by BH leadership. Works cross functionally to review and revise policies and procedures to ensure National Committee for Quality Assurance (NCQA), Department of Managed Health Care (DMHC), Centers for Medicare & Medicaid Services (CMS) and Department Health Care Services (DHCS) regulatory compliance. Assists with developing, documenting and updating regulatory and departmental compliance desktop policies and procedures. Builds, maintains and enhances relationships with the County of Orange, providers, health networks, community-based organizations and other key stakeholders. Maintains knowledge of current regulatory requirements and industry trends. Completes other projects and duties as assigned. Experience & Education: Master's degree in Social Work, Clinical Psychology, Marriage and Family Therapy or related field of study required. Current unrestricted California License required: Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Clinical Counselor (LPCC) or Licensed Psychologist (PhD, PsyD). 4 years of BH clinical experience required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Preferred Qualifications: Certified Case Manager (CCM). 2 years call center experience. 2 years BH case management experience. 1 year of supervisory experience. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese). Experience in managed care environment, with specific experience in managing the BH benefit for members covered by Medicare, Medi-Cal and/or Drug Medi-Cal. Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of the job, employee may be required to move about the organization. Employee must be able to sit for extended periods of time, as well as work at the computer for long periods. Employee is required to use hands and fingers, especially for typing on the computer and using the mouse. Must also be able to reach with hands and arms and must occasionally lift office supply boxes. Employee must occasionally move health education materials, boxes, and supplies, as well as transport materials in and out of offices for health fairs and community classes and events. Employee must be able to communicate, particularly for regular phone use, in meetings and face-to-face interaction. Work Environment: Typical office environment with minimal to moderate noise levels and controlled office temperatures. About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/4543 Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-81a442709f4ef248bd04742de5d12a03
Mar 08, 2024
Full Time
Supervisor, Behavioral Health (Call Center/Clinical) Job Description Department(s): Behavioral Health Integration Reports to: Sr Manager II FLSA status: Non-Exempt Salary Grade: M - $85,000 - $141,086 Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Thursday , February 29, 2023 at 11:59 PM . Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. About CalOptima Health Are you looking for a career that changes lives? As the single largest health plan in Orange County, CalOptima Health serves one in three residents with health insurance programs for low-income children, adults, seniors and people with disabilities. Our 1,500 employees are valued for their individual perspectives and contributions and benefit from flexible work schedules, recognition and opportunities to grow. If you're looking for a rewarding career supporting a meaningful mission, along with generous benefits and recognition, consider joining us at CalOptima Health! About the Position The Supervisor Behavioral Health (Call Center/Clinical) will be responsible for the daily operations within the CalOptima Health Behavioral Health (BH) Call Center and Clinical teams and will work under the direction of the Senior Manager II. The incumbent will ensure Medi-Cal and Medicare members receive appropriate BH services, including BH Clinical screenings, securing BH appointments for members, following up with members before and after appointments, providing member information, referring to community resources, assisting members in navigating the mental health system of care and Behavioral Health Case Management. The incumbent will be accountable for establishing and achieving quality and productivity standards for the teams and for ensuring compliance with department policies and procedures. Additionally, the incumbent will coordinate and support CalOptima Health's participation with external stakeholders in different activities, including health networks and community partners. Duties & Responsibilities: Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Oversees the process, management and reporting of the team's activities. Provides supervision and clinical consultation to the team. Supports licensed Clinicians as needed by helping to complete telephone BH assessment and triage for members with BH needs. Assists escalated callers as needed. Works with BH leadership to develop, implement and refine regular reporting metrics to measure productivity and process outcomes. Implements process improvements as identified and approved by BH leadership. Works cross functionally to review and revise policies and procedures to ensure National Committee for Quality Assurance (NCQA), Department of Managed Health Care (DMHC), Centers for Medicare & Medicaid Services (CMS) and Department Health Care Services (DHCS) regulatory compliance. Assists with developing, documenting and updating regulatory and departmental compliance desktop policies and procedures. Builds, maintains and enhances relationships with the County of Orange, providers, health networks, community-based organizations and other key stakeholders. Maintains knowledge of current regulatory requirements and industry trends. Completes other projects and duties as assigned. Experience & Education: Master's degree in Social Work, Clinical Psychology, Marriage and Family Therapy or related field of study required. Current unrestricted California License required: Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Clinical Counselor (LPCC) or Licensed Psychologist (PhD, PsyD). 4 years of BH clinical experience required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Preferred Qualifications: Certified Case Manager (CCM). 2 years call center experience. 2 years BH case management experience. 1 year of supervisory experience. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese). Experience in managed care environment, with specific experience in managing the BH benefit for members covered by Medicare, Medi-Cal and/or Drug Medi-Cal. Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of the job, employee may be required to move about the organization. Employee must be able to sit for extended periods of time, as well as work at the computer for long periods. Employee is required to use hands and fingers, especially for typing on the computer and using the mouse. Must also be able to reach with hands and arms and must occasionally lift office supply boxes. Employee must occasionally move health education materials, boxes, and supplies, as well as transport materials in and out of offices for health fairs and community classes and events. Employee must be able to communicate, particularly for regular phone use, in meetings and face-to-face interaction. Work Environment: Typical office environment with minimal to moderate noise levels and controlled office temperatures. About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/4543 Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-81a442709f4ef248bd04742de5d12a03
California State University (CSU) Northridge
18111 Nordhoff Street, Northridge, CA 91330, USA
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun . Major Duties Under general supervision, the Customer Service Worker-Usher/Powered Cart Operator provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall and operates powered carts for audience transportation between campus parking lots and the theater. The incumbent interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures Refers matters as required to team supervisor and works across various customer service teams including Audience Services, Artists Entrance, and/or Production Hospitality. Performs customer service duties including scanning or tearing of tickets and distributing programs and assists patrons with finding their seats and late seating. Assists with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre. Drives powered carts between various campus parking lots and theaters. Assists patrons in and out of powered carts and enforces passenger safety regulations. Performs other duties as assigned. *NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://bit.ly/3hJJaVz Qualifications Experience as The Soraya Usher for at least one (1) semester preferred. Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications also preferred. Catering or food service experience is a plus. LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE. Knowledge, Skills, & Abilities Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus. Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others. Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times. Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines. Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work. Pay, Benefits, & Work Schedule Classification: 0101 - Helper/Aid The anticipated HIRING RATE is $16.50 per hour. HOURS: Intermittent, on-call; hours and schedule vary. TEMP: This is a Temporary-renewable position, end date to be determined. General Information Applications are currently being accepted to establish a Helper Aid POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2023 or until an adequate amount of applications have been received. A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Advertised: Jul 20 2022 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun . Major Duties Under general supervision, the Customer Service Worker-Usher/Powered Cart Operator provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall and operates powered carts for audience transportation between campus parking lots and the theater. The incumbent interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures Refers matters as required to team supervisor and works across various customer service teams including Audience Services, Artists Entrance, and/or Production Hospitality. Performs customer service duties including scanning or tearing of tickets and distributing programs and assists patrons with finding their seats and late seating. Assists with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre. Drives powered carts between various campus parking lots and theaters. Assists patrons in and out of powered carts and enforces passenger safety regulations. Performs other duties as assigned. *NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://bit.ly/3hJJaVz Qualifications Experience as The Soraya Usher for at least one (1) semester preferred. Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications also preferred. Catering or food service experience is a plus. LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE. Knowledge, Skills, & Abilities Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus. Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others. Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times. Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines. Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work. Pay, Benefits, & Work Schedule Classification: 0101 - Helper/Aid The anticipated HIRING RATE is $16.50 per hour. HOURS: Intermittent, on-call; hours and schedule vary. TEMP: This is a Temporary-renewable position, end date to be determined. General Information Applications are currently being accepted to establish a Helper Aid POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2023 or until an adequate amount of applications have been received. A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Advertised: Jul 20 2022 Pacific Daylight Time Applications close: Closing Date/Time:
HARRY REID INTERNATIONAL AIRPORT
Harry Reid International Airport - Las Vegas, Nevada, United States
ABOUT THE POSITION Th e Clark County Department of Aviation is seeking qualified candidates to apply for the IT Customer Support Supervisor position. This position s upervises all aspects of development, implementation and enhancement of the Department of Aviation (DOA) Information Systems customer support primarily related to the training and resolution of various problems concerning technology equipment in a 24/7 environment. Additionally, this position supervises the work of a group of IT professionals and other support staff providing training, assistance, problem resolution and technical support to the customers in the DOA operating departments regarding the use of personal computers, networks, terminals and related peripheral hardware and software. This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Human Resources. This classification is designated exempt under the Fair Labor Standards Act (FLSA), and is therefore, not eligible for overtime. Human Resources reserves the right to call only the most qualified applicants to the selection process. MINIMUM REQUIREMENTS Education and Experience: Equivalent to a Bachelor's Degree in Computer Science, Management Information Systems, or a related field AND four (4) years of full-time directly related experience in computer training and/or problem resolution, one (1) year of which includes lead or senior level help desk experience. Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination. Residency Requirement: Permanent employees must maintain a principal place of residency within the boundaries of Clark County and provide proof of compliance with Nevada motor vehicle registration and drivers' license laws within 90 days of employment. Background Check: Employment with the Department of Aviation is contingent upon completion of an education/experience background investigation, a fingerprint-based criminal history record check processed by the FBI, and upon the ability to be granted a security badge as mandated by the Transportation Security Administration. Note: all prospective hires must present two original government issued ID's upon acceptance of job offer. Examples of acceptable ID's include a Passport, Driver's License or DMV issued ID, birth certificate, Social Security card, Voter Registration card, school issued ID with picture, etc. PHYSICAL DEMANDS Mobility to work in a typical office setting and use standard office equipment, stamina to remain seated and maintain concentration for an extended period of time, vision to read printed materials and a computer screen, and hearing and speech to communicate in person or over the telephone. Must be capable of traveling to various county locations and work sites to attend meetings and conduct training programs. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. EXAMPLES OF DUTIES Plans, schedules, supervises and reviews the work of customer support staff and activities. Coordinates all resources assigned to the Help Desk or Training function, from initiation to implementation. Recommends selection of staff; trains staff in work procedures and provides technical assistance in difficult situations as required. Performs employee performance evaluations, counsels employees and recommends initial disciplinary action and other personnel decisions. Provides input into goals, objectives and budget development for the division. Confers with customer departments to review needs for training or resolve various hardware and/or software problems; assists them in formulating their requirements; prepares feasibility studies and evaluations and prepares and monitors project plans. Develops and implements procedures, forms and projects. Coordinates and participates in evaluation, selection and acquisition of automated systems for the Help Desk. Defines and analyzes needs of staff, ISD management and customers. Identifies system requirements for the Help Desk and serves as system administrator, including maintaining database tables having restricted access and database security. Identifies trends and makes modifications to system interface to meet changing needs; resolves systems problems; coordinates systems upgrades, and communicates with vendors and analysts to maximize system performance. Designs, develops and supervises the conduct of a variety computer related training programs regarding personal computer basics, networks, software applications, Internet basics and other related programs. Provides for the evaluation, selection and acquisition of all training materials and resources. Determines the need for contract services or commercial courseware to be used in the provision of training programs. Provides executive training courses, one-on-one instruction, and training for external agencies. Coordinates the development, publication and distribution of training catalog, calendar and newsletter. Establishes and maintains a resource library for employee use. Establishes priorities, work schedules and project plans. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Uses standard office equipment, including personal computers; may drive a personal or County motor vehicle in the course of the work in order to attend meetings and/or conduct training programs at other locations. Join the Clark County Department of Aviation Family where we offer a comprehensive benefits package that includes: Alternative Work Schedules More Money in Your Pocket 100% Employer Paid Defined Benefit Retirement No Social Security Deduction No State Income Taxes Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) - eligible first of the month following15 days of employment Medical - Employer pays 90% of premium Pharmacy Benefits (30, 90-day retail or mail order fills) 24/7 Telephone Advice Nurse - no employee cost Teledoc, Doctoroo, and Dispatch Health Retiree insurance - eligible after 5 years of service Dental Vision Life Insurance - Employer Paid AD&D - Employer Paid Long Term Disability - Employer Paid Generous Leave Accruals that include: 12 Paid Holidays plus a Floating Birthday Holiday Paid Vacation Leave Paid Sick Leave Holiday Leave Other leave options Catastrophic Leave Parental Leave - Up to 90 days Tool Allowance for certain eligible positions. Wide Variety of Voluntary Benefits that include Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance. Trustmark - Permanent Life Insurance benefits and long-term care. Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance TASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card Available Morgan Stanley - Deferred Compensation Plan Employee Assistance Program Onsite Fitness Center T he Department of Aviation, a department of Clark County, is an affirmative action/equal opportunity employer Community Volunteer Opportunities Comprehensive training program Wellness program Closing Date/Time: 4/9/2024 5:01 PM Pacific
Mar 27, 2024
Full Time
ABOUT THE POSITION Th e Clark County Department of Aviation is seeking qualified candidates to apply for the IT Customer Support Supervisor position. This position s upervises all aspects of development, implementation and enhancement of the Department of Aviation (DOA) Information Systems customer support primarily related to the training and resolution of various problems concerning technology equipment in a 24/7 environment. Additionally, this position supervises the work of a group of IT professionals and other support staff providing training, assistance, problem resolution and technical support to the customers in the DOA operating departments regarding the use of personal computers, networks, terminals and related peripheral hardware and software. This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Human Resources. This classification is designated exempt under the Fair Labor Standards Act (FLSA), and is therefore, not eligible for overtime. Human Resources reserves the right to call only the most qualified applicants to the selection process. MINIMUM REQUIREMENTS Education and Experience: Equivalent to a Bachelor's Degree in Computer Science, Management Information Systems, or a related field AND four (4) years of full-time directly related experience in computer training and/or problem resolution, one (1) year of which includes lead or senior level help desk experience. Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination. Residency Requirement: Permanent employees must maintain a principal place of residency within the boundaries of Clark County and provide proof of compliance with Nevada motor vehicle registration and drivers' license laws within 90 days of employment. Background Check: Employment with the Department of Aviation is contingent upon completion of an education/experience background investigation, a fingerprint-based criminal history record check processed by the FBI, and upon the ability to be granted a security badge as mandated by the Transportation Security Administration. Note: all prospective hires must present two original government issued ID's upon acceptance of job offer. Examples of acceptable ID's include a Passport, Driver's License or DMV issued ID, birth certificate, Social Security card, Voter Registration card, school issued ID with picture, etc. PHYSICAL DEMANDS Mobility to work in a typical office setting and use standard office equipment, stamina to remain seated and maintain concentration for an extended period of time, vision to read printed materials and a computer screen, and hearing and speech to communicate in person or over the telephone. Must be capable of traveling to various county locations and work sites to attend meetings and conduct training programs. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. EXAMPLES OF DUTIES Plans, schedules, supervises and reviews the work of customer support staff and activities. Coordinates all resources assigned to the Help Desk or Training function, from initiation to implementation. Recommends selection of staff; trains staff in work procedures and provides technical assistance in difficult situations as required. Performs employee performance evaluations, counsels employees and recommends initial disciplinary action and other personnel decisions. Provides input into goals, objectives and budget development for the division. Confers with customer departments to review needs for training or resolve various hardware and/or software problems; assists them in formulating their requirements; prepares feasibility studies and evaluations and prepares and monitors project plans. Develops and implements procedures, forms and projects. Coordinates and participates in evaluation, selection and acquisition of automated systems for the Help Desk. Defines and analyzes needs of staff, ISD management and customers. Identifies system requirements for the Help Desk and serves as system administrator, including maintaining database tables having restricted access and database security. Identifies trends and makes modifications to system interface to meet changing needs; resolves systems problems; coordinates systems upgrades, and communicates with vendors and analysts to maximize system performance. Designs, develops and supervises the conduct of a variety computer related training programs regarding personal computer basics, networks, software applications, Internet basics and other related programs. Provides for the evaluation, selection and acquisition of all training materials and resources. Determines the need for contract services or commercial courseware to be used in the provision of training programs. Provides executive training courses, one-on-one instruction, and training for external agencies. Coordinates the development, publication and distribution of training catalog, calendar and newsletter. Establishes and maintains a resource library for employee use. Establishes priorities, work schedules and project plans. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Uses standard office equipment, including personal computers; may drive a personal or County motor vehicle in the course of the work in order to attend meetings and/or conduct training programs at other locations. Join the Clark County Department of Aviation Family where we offer a comprehensive benefits package that includes: Alternative Work Schedules More Money in Your Pocket 100% Employer Paid Defined Benefit Retirement No Social Security Deduction No State Income Taxes Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) - eligible first of the month following15 days of employment Medical - Employer pays 90% of premium Pharmacy Benefits (30, 90-day retail or mail order fills) 24/7 Telephone Advice Nurse - no employee cost Teledoc, Doctoroo, and Dispatch Health Retiree insurance - eligible after 5 years of service Dental Vision Life Insurance - Employer Paid AD&D - Employer Paid Long Term Disability - Employer Paid Generous Leave Accruals that include: 12 Paid Holidays plus a Floating Birthday Holiday Paid Vacation Leave Paid Sick Leave Holiday Leave Other leave options Catastrophic Leave Parental Leave - Up to 90 days Tool Allowance for certain eligible positions. Wide Variety of Voluntary Benefits that include Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance. Trustmark - Permanent Life Insurance benefits and long-term care. Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance TASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card Available Morgan Stanley - Deferred Compensation Plan Employee Assistance Program Onsite Fitness Center T he Department of Aviation, a department of Clark County, is an affirmative action/equal opportunity employer Community Volunteer Opportunities Comprehensive training program Wellness program Closing Date/Time: 4/9/2024 5:01 PM Pacific
GENERAL PURPOSE: Provides quality personal training services for the benefit of the participants. The days of work and hours will be dependent on guest’s requests and will vary weekly, including evenings & weekends. As a secondary role, performs weight room, cardiovascular, circuit area supervisory duties. The hiring range for the Fitness Area Supervisor is $14.42- $17.98 per hour depending on qualifications and experience, The hiring range for the Personal Trainer position is: Instructor Trainer II: $18.35 - $24.77 depending on qualifications and experience. Instructor Trainer III: $20.18 - $27.25 depending on qualifications and experience. Instructor Trainer IV: $22.14 - $30.99 depending on qualifications and experience. Position will remain open until filled. This is a dual role with two separate pay ranges. The fitness floor area supervisor duties will include 2-4 hours per week. ESSENTIAL JOB FUNCTIONS (Instructor Trainer): Provide personal training services to participants Obtain informed consent and fitness assessment information from each participant Develop and implement appropriate exercise plans based on guest’s needs Provide hands on assistance to participants Participate in required trainings & safety meetings Handle emergencies according to established procedures Respond to customer calls within 24 hours to set up appointments Keep current on trends and advancements in the area of training utilizing approved educational sources Complete and maintain accurate administrative & record keeping tasks including but not limited to participant medical assessments, written consent forms, written exercise plans, guest evaluations, descriptions for promotional brochures ESSENTIAL JOB FUNCTIONS (Fitness Area Supervisor): Inspect circuit and weight room environment and equipment to ensure safety Work as fitness floor area supervisor 2-4 hours per week Provide quality front-line supervision of weight, cardiovascular and circuit areas Provide routine observations of fitness areas Facilitate and assist with appropriate & safe equipment use Provide exceptional customer service. Enforce Chilson Recreation Center policies and procedures Conduct formal fitness orientations including demonstrating use of all fitness equipment Monitor equipment for proper working condition and immediately communicate mechanical concerns Maintains a clean, safe & organized fitness area Core Competencies: Accountability, Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness JOB QUALIFICATIONS: Knowledge, skills and abilities : Proficient knowledge of specific activity, fitness & wellness required. Strong oral communication & customer service skills required. Work effectively and diplomatically with diverse groups. Handle difficult situations involving participants with patience, good judgment and diplomacy required. Build and maintain strong participant enrollments. Education and/or experience : Instructor Trainer II: Degree in exercise science, physical education or related field is preferred. Minimum of 1 month or 30 hours of practical personal training experience working with a variety of clients required. Instructor Trainer III: Degree in exercise science, physical education or related field is required. An equivalent combination of education and/or experience may substitute for education requirement on a year-for-year basis. Minimum of 6 months or 50 hours of practical personal training experience working with a variety of clients required. Instructor Trainer IV: Degree in exercise science, physical education or related field is required. An equivalent combination of education and/or experience may substitute for education requirement on a year-for-year basis. Minimum of 1 year or 150 hours of practical personal training experience working with a variety of clients required. Education and/or experience : Fitness Area Supervisor: Minimum of six (6) months work experience performing similar fitness area supervision/orientation and exercise program development with a high degree of public contact & customer relations in a fast-paced fitness environment required. Experience working in recreation center setting with all age groups. Licensure and/or certifications : Instructor Trainer: Current certification from a nationally recognized organization preferred (i.e. ACE, ACSM, NSCA) or ability to obtain within 6 months of hire date required. Current CPR & First Aid preferred or ability to obtain within 60 days of hire date required. Licensure and/or certifications : Fitness Area Supervisor: Current CPR & First Aid preferred or ability to obtain within 60 days of hire date required. Material and equipment directly used : Circuit and free weight equipment, various cardiovascular and cross training equipment and cleaning supplies Working conditions and physical requirements : Physically lead and demonstrate the skill and/or activity. May require pushing, pulling, stooping, and kneeling, crouching, climbing, positioning and moving equipment necessary for the activity. This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Non Benefit Eligible Benefits Package Includes: Retirement - 457 employee funded plan Medical Leave - Up to 48 hours accrued. Accrue 1 hour of leave per 30 hours worked Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation . Learn more about your right to work . Visit E-Verify.gov for more information. A criminal history background check including a criminal sex offender search will be obtained pre-employment.
Mar 14, 2024
Part Time
GENERAL PURPOSE: Provides quality personal training services for the benefit of the participants. The days of work and hours will be dependent on guest’s requests and will vary weekly, including evenings & weekends. As a secondary role, performs weight room, cardiovascular, circuit area supervisory duties. The hiring range for the Fitness Area Supervisor is $14.42- $17.98 per hour depending on qualifications and experience, The hiring range for the Personal Trainer position is: Instructor Trainer II: $18.35 - $24.77 depending on qualifications and experience. Instructor Trainer III: $20.18 - $27.25 depending on qualifications and experience. Instructor Trainer IV: $22.14 - $30.99 depending on qualifications and experience. Position will remain open until filled. This is a dual role with two separate pay ranges. The fitness floor area supervisor duties will include 2-4 hours per week. ESSENTIAL JOB FUNCTIONS (Instructor Trainer): Provide personal training services to participants Obtain informed consent and fitness assessment information from each participant Develop and implement appropriate exercise plans based on guest’s needs Provide hands on assistance to participants Participate in required trainings & safety meetings Handle emergencies according to established procedures Respond to customer calls within 24 hours to set up appointments Keep current on trends and advancements in the area of training utilizing approved educational sources Complete and maintain accurate administrative & record keeping tasks including but not limited to participant medical assessments, written consent forms, written exercise plans, guest evaluations, descriptions for promotional brochures ESSENTIAL JOB FUNCTIONS (Fitness Area Supervisor): Inspect circuit and weight room environment and equipment to ensure safety Work as fitness floor area supervisor 2-4 hours per week Provide quality front-line supervision of weight, cardiovascular and circuit areas Provide routine observations of fitness areas Facilitate and assist with appropriate & safe equipment use Provide exceptional customer service. Enforce Chilson Recreation Center policies and procedures Conduct formal fitness orientations including demonstrating use of all fitness equipment Monitor equipment for proper working condition and immediately communicate mechanical concerns Maintains a clean, safe & organized fitness area Core Competencies: Accountability, Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness JOB QUALIFICATIONS: Knowledge, skills and abilities : Proficient knowledge of specific activity, fitness & wellness required. Strong oral communication & customer service skills required. Work effectively and diplomatically with diverse groups. Handle difficult situations involving participants with patience, good judgment and diplomacy required. Build and maintain strong participant enrollments. Education and/or experience : Instructor Trainer II: Degree in exercise science, physical education or related field is preferred. Minimum of 1 month or 30 hours of practical personal training experience working with a variety of clients required. Instructor Trainer III: Degree in exercise science, physical education or related field is required. An equivalent combination of education and/or experience may substitute for education requirement on a year-for-year basis. Minimum of 6 months or 50 hours of practical personal training experience working with a variety of clients required. Instructor Trainer IV: Degree in exercise science, physical education or related field is required. An equivalent combination of education and/or experience may substitute for education requirement on a year-for-year basis. Minimum of 1 year or 150 hours of practical personal training experience working with a variety of clients required. Education and/or experience : Fitness Area Supervisor: Minimum of six (6) months work experience performing similar fitness area supervision/orientation and exercise program development with a high degree of public contact & customer relations in a fast-paced fitness environment required. Experience working in recreation center setting with all age groups. Licensure and/or certifications : Instructor Trainer: Current certification from a nationally recognized organization preferred (i.e. ACE, ACSM, NSCA) or ability to obtain within 6 months of hire date required. Current CPR & First Aid preferred or ability to obtain within 60 days of hire date required. Licensure and/or certifications : Fitness Area Supervisor: Current CPR & First Aid preferred or ability to obtain within 60 days of hire date required. Material and equipment directly used : Circuit and free weight equipment, various cardiovascular and cross training equipment and cleaning supplies Working conditions and physical requirements : Physically lead and demonstrate the skill and/or activity. May require pushing, pulling, stooping, and kneeling, crouching, climbing, positioning and moving equipment necessary for the activity. This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Non Benefit Eligible Benefits Package Includes: Retirement - 457 employee funded plan Medical Leave - Up to 48 hours accrued. Accrue 1 hour of leave per 30 hours worked Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation . Learn more about your right to work . Visit E-Verify.gov for more information. A criminal history background check including a criminal sex offender search will be obtained pre-employment.
HOUSTON AIRPORT SYSTEM
Houston, Texas, United States
POSITION OVERVIEW Applications will be accepted from: ALL PERSONS INTERESTED Division/ Section: William P. Hobby / Airport Communications Center Workdays & Hours : Shift work, could include a Rotating Schedule *** weekends and holidays ***(*Subject to change) PURPOSE OF DIVISION The purpose of the Airport Communications Supervisor is to manage the day-to-day operational activities of the Airport Operations Center (AOC) for the Houston Airport System. The AOC supports daily operations at the William P. Hobby Airport (HOU) by providing efficiency through a single point of contact for operations, security, maintenance, and information/customer service. The purpose of this position is to maintain a safe and secure airport environment by supervising the daily operations of communications center personnel, identifying and anticipating concerns and security issues. The success of this role is highly dependent on the ability to make recommendations for operational policies, procedures and systems; supervises communications relating to operations, emergency, and airport security activities. This position requires compliance knowledge of FAR 139, TSA 1542 and other federal, state, local regulations related to the operations of the airport. Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required. The responsibilities of this position include, but are not limited to: Coordinate information flow during emergency situations to appropriate personnel. Monitor the activities of the communications section to ensure service delivery standards are met and comply with airport operating procedures. Prepare work schedules to ensure that sufficient shift employees are available for workload demands. Monitors and documents attendance of employees. Review office operations to identify technical and operation training needs. Provides training for employees on the operation of communications equipment and airport operating procedures. Provide guidance, training and support to employees and resolves grievances. Counsels' employees regarding performance and handles related disciplinary actions. Handle complaints or inquiries from the public, airport tenants and other City departments relative to communications activities. Inspect and test working conditions of communications equipment. Ensure communications equipment is operational and prepares documentation to repair, upgrade, or replace communications when required. May handle complex communications calls. WORKING CONDITIONS: The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS An Associate's degree in Social Science, General Studies, Business Administration or a closely related field is required. EXPERIENCE REQUIREMENTS Two years of experience as a Senior Telecommunicator in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communications equipment are required. Experience as a Senior Telecommunicator in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communication equipment may be substituted for the above education requirement on a year-for-year basis. PREFERENCES PREFERENCE Preference will be given to applicants with: Experience and considerable knowledge of FAA, DHS, CBP, and TSA rules and regulations involved in the monitoring of airport and air carrier operations and security activities. The ability to communicate diplomatically and effectively, often in tense situations, with all levels of internal and external customers. Personal Computer experience with Windows and Microsoft Office Suite. Knowledge in the area of law enforcement, security, military, airport operations, emergency communications, telecommunications, dispatcher, call center, or related work. A certification in emergency communications & response, 911 dispatch certificates a plus. Prior supervisory experience in law enforcement, security, military, airport operations, emergency communications or related work is preferred. **Preference shall be given to eligible veteran applicants provided such persons possess the qualification necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6** GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test PAY GRADE 23 SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1528). If you need login assistance or technical support call 855-524-5627. If you need special services or accommodations, call (281-233-1528). (TTY 7-1-1) Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM . EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. Closing Date/Time: 4/4/2024 11:59 PM Central
Mar 09, 2024
Full Time
POSITION OVERVIEW Applications will be accepted from: ALL PERSONS INTERESTED Division/ Section: William P. Hobby / Airport Communications Center Workdays & Hours : Shift work, could include a Rotating Schedule *** weekends and holidays ***(*Subject to change) PURPOSE OF DIVISION The purpose of the Airport Communications Supervisor is to manage the day-to-day operational activities of the Airport Operations Center (AOC) for the Houston Airport System. The AOC supports daily operations at the William P. Hobby Airport (HOU) by providing efficiency through a single point of contact for operations, security, maintenance, and information/customer service. The purpose of this position is to maintain a safe and secure airport environment by supervising the daily operations of communications center personnel, identifying and anticipating concerns and security issues. The success of this role is highly dependent on the ability to make recommendations for operational policies, procedures and systems; supervises communications relating to operations, emergency, and airport security activities. This position requires compliance knowledge of FAR 139, TSA 1542 and other federal, state, local regulations related to the operations of the airport. Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required. The responsibilities of this position include, but are not limited to: Coordinate information flow during emergency situations to appropriate personnel. Monitor the activities of the communications section to ensure service delivery standards are met and comply with airport operating procedures. Prepare work schedules to ensure that sufficient shift employees are available for workload demands. Monitors and documents attendance of employees. Review office operations to identify technical and operation training needs. Provides training for employees on the operation of communications equipment and airport operating procedures. Provide guidance, training and support to employees and resolves grievances. Counsels' employees regarding performance and handles related disciplinary actions. Handle complaints or inquiries from the public, airport tenants and other City departments relative to communications activities. Inspect and test working conditions of communications equipment. Ensure communications equipment is operational and prepares documentation to repair, upgrade, or replace communications when required. May handle complex communications calls. WORKING CONDITIONS: The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS An Associate's degree in Social Science, General Studies, Business Administration or a closely related field is required. EXPERIENCE REQUIREMENTS Two years of experience as a Senior Telecommunicator in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communications equipment are required. Experience as a Senior Telecommunicator in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communication equipment may be substituted for the above education requirement on a year-for-year basis. PREFERENCES PREFERENCE Preference will be given to applicants with: Experience and considerable knowledge of FAA, DHS, CBP, and TSA rules and regulations involved in the monitoring of airport and air carrier operations and security activities. The ability to communicate diplomatically and effectively, often in tense situations, with all levels of internal and external customers. Personal Computer experience with Windows and Microsoft Office Suite. Knowledge in the area of law enforcement, security, military, airport operations, emergency communications, telecommunications, dispatcher, call center, or related work. A certification in emergency communications & response, 911 dispatch certificates a plus. Prior supervisory experience in law enforcement, security, military, airport operations, emergency communications or related work is preferred. **Preference shall be given to eligible veteran applicants provided such persons possess the qualification necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6** GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test PAY GRADE 23 SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1528). If you need login assistance or technical support call 855-524-5627. If you need special services or accommodations, call (281-233-1528). (TTY 7-1-1) Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM . EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. Closing Date/Time: 4/4/2024 11:59 PM Central
CITY OF SANTA ANA, CA
Santa Ana, California, United States
Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community. This is a part-time position. The incumbent will work an average of 19 hours per week. Work schedule is to be determined. Primary bilingual pay is an additional $1.01/hr, if applicable. This recruitment is open until further notice and can close at any time and without notice. Essential Functions Include But Are Not Limited To Under general supervision and direction of the Community Services Supervisor, oversees other part-time staff and volunteers at a City recreation facility; assists in planning, organizing, implementing, managing, promoting, and evaluating a variety of community activities and services, including but not limited to: recreation classes, day camps, community garden, senior recreation, special events, facility rental and daily facility operations. Implement and oversee recreation activities in connection with recreation services programs; perform a variety of technical support, clerical, and lead worker functions related to recreation facility and program operations; coordinate and direct the work of temporary staff and volunteers; monitor the day-to-day operation of specific programs and facilities; perform administrative duties related to assignments; and perform related work as required. Ensures safety standards, sanitary requirements and regulations governing public safety are enforced. Coordinates daily center facility operations and documentation, preparation of deposits, staff schedules, develop reports, assist in procuring contract recreation class instructors, recreation class registration information, and maintenance of center supplies inventory and equipment. Respond to public inquiries about parks, recreation and community services programs and requests for service from interested community groups and citizens. Assist in establishing and maintaining a volunteer program. Answer phones, emails, customer inquiries and perform office support. May be required to perform cooperatively in work team activities and perform other related tasks as required. Other duties as assigned. If assigned to the Senior Mobility Program : Under general supervision, performs responsible work in the development and implementation of transportation-related programs and recreational activities designed to improve the quality of life of our senior participants; coordinate routes with program drivers to ensure participants arrive and depart from the senior center in a timely and organized manner; oversee program staff working schedules and duties; serve as back-up driver, as needed; conduct driver's training; be responsible for compliance or driver certifications and for submission of vehicles for mandated inspections and maintenance requests; communicate program information (e.g. shopping trips, activities, excursions, staff changes) to senior center staff; keep record of program participants; compile monthly reports regarding program statistics and submit to the Community Services Supervisor; compile quarterly program data for annual California Highway Patrol audit, which includes record-keeping of daily inspection reports and mileage data; schedule weekly shopping trips, monthly excursions/mini-excursions and accommodate transportation requests from senior center staff; create promotional brochures, flyers and newsletter page; address inquiries and concerns regarding the program. Depending on assignment, the incumbent may also have responsibilities specific to the following: Supervises and interacts with program participants at senior centers, or parks, and other activity locations; oversees program part-time staff; prepares promotional materials for program activities; addresses emergency/accident issues regarding patrons and facilities; meets and confers with participants and center staff regarding program policies and procedures; plans, organizes, promotes and conducts activities for senior participants; assists in the development and implementation of center goals and objectives; and performs other tasks as required. Minimum Qualifications Applicants must be at least 18 years of age. Two years of experience handling recreation programs and activities, including program planning, leadership, interaction with the public and strong CivicRec registration software principles. Knowledge of city facility usage, classes and special events or related experience. For Senior Mobility Program: Preferably, some experience in general transportation and driving. Education: Two years college coursework with an emphasis in education, recreation administration, public administration, business administration, child development, gerontology or related field or any equivalent combination of training and experience that provides the desirable knowledge, skills and abilities. Ability to deal professionally with customers of all ages. License/Certificate: Possession and retention of a valid California Class C driver's license is required CPR and First Aid certificates are desirable DESIRABLE KNOWLEDGE AND ABILITIES Knowledge of: Internet, computers, Microsoft Office, current office software applications and strong CivicRec registration software background. Strong recreation and special events programming background combined with educational techniques and customer service experience; City and agency policies, procedures, and their effective implementation. Ability to: work in a team environment, work with children, adults, and seniors; understand and communicate effectively in English, both verbally and in writing to public and staff; use correct grammar and spelling; answer questions on a wide range of recreation subjects; handle a variety of emergency situations specific to recreation programs and facilities. Special Working Conditions: Must be willing and able to work irregular hours, including weekends, holidays, days and evenings, on a regular basis as a condition of employment. Note: This position works a varied schedule of assigned hours, Monday - Friday, weekends, and holidays as needed, including mandatory work schedule for facility and citywide special events as needed . For the Senior Mobility program: Ability to lift up to 30 pounds. Bilingual fluency in English and Spanish, Vietnamese, Cambodian, Hmong, Korean, or Samoan is highly desirable. Selection Process All applicants are required to complete and submit a City application form online, as well as complete the supplemental questionnaire. Resumes or faxed copies will not be accepted in lieu of a completed City online application. Click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide The Human Resources and Parks, Recreation and Community Services Departments will review the applications and those candidates who possess the most pertinent qualifications will be invited for an oral interview by the hiring department. For additional information, please call the Parks, Recreation and Community Services Department at (714) 571-4258. NOTE: Prior to appointment, a background records check and medical exam will be conducted. The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation. Part-Time employees accrue paid sick leave at the rate of one (1) hour of paid sick leave for every thirty (30) hours worked up to a maximum accrual of 6 days or 48 hours. Employees are eligible to use 3 days or 24 hours of accrued paid sick leave in a 12-month period. For additional information please visit the Department of Industrial Relations Website: www.dir.ca.gov/dlse/Paid_Sick_Leave.htm Closing Date/Time:
Mar 07, 2024
Part Time
Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community. This is a part-time position. The incumbent will work an average of 19 hours per week. Work schedule is to be determined. Primary bilingual pay is an additional $1.01/hr, if applicable. This recruitment is open until further notice and can close at any time and without notice. Essential Functions Include But Are Not Limited To Under general supervision and direction of the Community Services Supervisor, oversees other part-time staff and volunteers at a City recreation facility; assists in planning, organizing, implementing, managing, promoting, and evaluating a variety of community activities and services, including but not limited to: recreation classes, day camps, community garden, senior recreation, special events, facility rental and daily facility operations. Implement and oversee recreation activities in connection with recreation services programs; perform a variety of technical support, clerical, and lead worker functions related to recreation facility and program operations; coordinate and direct the work of temporary staff and volunteers; monitor the day-to-day operation of specific programs and facilities; perform administrative duties related to assignments; and perform related work as required. Ensures safety standards, sanitary requirements and regulations governing public safety are enforced. Coordinates daily center facility operations and documentation, preparation of deposits, staff schedules, develop reports, assist in procuring contract recreation class instructors, recreation class registration information, and maintenance of center supplies inventory and equipment. Respond to public inquiries about parks, recreation and community services programs and requests for service from interested community groups and citizens. Assist in establishing and maintaining a volunteer program. Answer phones, emails, customer inquiries and perform office support. May be required to perform cooperatively in work team activities and perform other related tasks as required. Other duties as assigned. If assigned to the Senior Mobility Program : Under general supervision, performs responsible work in the development and implementation of transportation-related programs and recreational activities designed to improve the quality of life of our senior participants; coordinate routes with program drivers to ensure participants arrive and depart from the senior center in a timely and organized manner; oversee program staff working schedules and duties; serve as back-up driver, as needed; conduct driver's training; be responsible for compliance or driver certifications and for submission of vehicles for mandated inspections and maintenance requests; communicate program information (e.g. shopping trips, activities, excursions, staff changes) to senior center staff; keep record of program participants; compile monthly reports regarding program statistics and submit to the Community Services Supervisor; compile quarterly program data for annual California Highway Patrol audit, which includes record-keeping of daily inspection reports and mileage data; schedule weekly shopping trips, monthly excursions/mini-excursions and accommodate transportation requests from senior center staff; create promotional brochures, flyers and newsletter page; address inquiries and concerns regarding the program. Depending on assignment, the incumbent may also have responsibilities specific to the following: Supervises and interacts with program participants at senior centers, or parks, and other activity locations; oversees program part-time staff; prepares promotional materials for program activities; addresses emergency/accident issues regarding patrons and facilities; meets and confers with participants and center staff regarding program policies and procedures; plans, organizes, promotes and conducts activities for senior participants; assists in the development and implementation of center goals and objectives; and performs other tasks as required. Minimum Qualifications Applicants must be at least 18 years of age. Two years of experience handling recreation programs and activities, including program planning, leadership, interaction with the public and strong CivicRec registration software principles. Knowledge of city facility usage, classes and special events or related experience. For Senior Mobility Program: Preferably, some experience in general transportation and driving. Education: Two years college coursework with an emphasis in education, recreation administration, public administration, business administration, child development, gerontology or related field or any equivalent combination of training and experience that provides the desirable knowledge, skills and abilities. Ability to deal professionally with customers of all ages. License/Certificate: Possession and retention of a valid California Class C driver's license is required CPR and First Aid certificates are desirable DESIRABLE KNOWLEDGE AND ABILITIES Knowledge of: Internet, computers, Microsoft Office, current office software applications and strong CivicRec registration software background. Strong recreation and special events programming background combined with educational techniques and customer service experience; City and agency policies, procedures, and their effective implementation. Ability to: work in a team environment, work with children, adults, and seniors; understand and communicate effectively in English, both verbally and in writing to public and staff; use correct grammar and spelling; answer questions on a wide range of recreation subjects; handle a variety of emergency situations specific to recreation programs and facilities. Special Working Conditions: Must be willing and able to work irregular hours, including weekends, holidays, days and evenings, on a regular basis as a condition of employment. Note: This position works a varied schedule of assigned hours, Monday - Friday, weekends, and holidays as needed, including mandatory work schedule for facility and citywide special events as needed . For the Senior Mobility program: Ability to lift up to 30 pounds. Bilingual fluency in English and Spanish, Vietnamese, Cambodian, Hmong, Korean, or Samoan is highly desirable. Selection Process All applicants are required to complete and submit a City application form online, as well as complete the supplemental questionnaire. Resumes or faxed copies will not be accepted in lieu of a completed City online application. Click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide The Human Resources and Parks, Recreation and Community Services Departments will review the applications and those candidates who possess the most pertinent qualifications will be invited for an oral interview by the hiring department. For additional information, please call the Parks, Recreation and Community Services Department at (714) 571-4258. NOTE: Prior to appointment, a background records check and medical exam will be conducted. The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation. Part-Time employees accrue paid sick leave at the rate of one (1) hour of paid sick leave for every thirty (30) hours worked up to a maximum accrual of 6 days or 48 hours. Employees are eligible to use 3 days or 24 hours of accrued paid sick leave in a 12-month period. For additional information please visit the Department of Industrial Relations Website: www.dir.ca.gov/dlse/Paid_Sick_Leave.htm Closing Date/Time:
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience in customer service. Licenses or Certifications: None. Notes to Applicants Who Are We? Austin Animal Center is the municipal shelter for the City of Austin and unincorporated Travis County, providing shelter to thousands of animals annually as well as providing animal protection and pet resource services. We accept stray and owned animals regardless of age, health, species or breed. Our goal is to place all adoptable animals in forever homes through adoption, foster care, or rescue partner groups. Why work here? If you love animals and want to make a positive impact on our community this is the place for you!We at Austin Animal Center is committed to the wellbeing of animals in our community and shelter. On a daily basis, the work we do here helps hundreds of animals and people within our network. What is the Job? The Customer Care Representative Senior will provide guidance, assistance, and training to Customer Service Representatives. This role is responsible for addressing initial staff and customer questions, concerns, and determining when situations need to be escalated to the supervisor. This role will advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines, and fees. Customer communication will occur in person, email, fax, phone, or 311. The ideal candidate will be a strong verbal communicator with great listening and organization skills. They will have the ability to create effortless experiences by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions with little to no supervision. They must be a successful team member with exemplary customer service. Must be computer proficient, and possess the ability to learn, adapt quickly, and multi-task in a busy, fast-paced, ever-changing environment. Must have the ability to accurately create, update, and maintain electronic records associated with customers and animals, as well as provide humane handling of animals while adhering to disease management and safety protocols. Regarding Your Application: A complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title, employment dates, and responsibilities/duties performed for all jobs you wish to be considered. A résumé is required and will not substitute for a complete employment application. A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference. If you are selected for hire: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. A Criminal Background check ( CBI ) will be conducted. Additional Information: Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ASO worksite - including construction sites, parking lot, or in any personal vehicle located on the premises. Please Note this posting may close any time after 7 days. Pay Range $23.04 - $26.50 Hours Workdays will vary; however, this position will work 40 hours per week and be required to work weekends to help support operations when the shelter receives a higher volume of visitors. Job Close Date 04/02/2024 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications Preferred Experience: Experience leading a team Demonstrated ability to adapt to a quickly changing environment Demonstrated ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues Experience working under pressure Demonstrated ability to remain professional and courteous with internal and external customers Experience leading, developing, implementing, coordinating, and evaluating outcome-based programs and services Experience developing effective relationships with other staff departments to identify and address organization needs Bi-lingual (Spanish) Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees. Communicate with customers in person and receive and respond to customer inquiries via email, fax or phone. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessment, environmental enrichment and promotional events. Accurately process customer and animal transactions, including corrections to customer accounts using various databases and software applications. Contribute to programs and services that support the shelter’s live outcome goal. Provide training and technical assistance to employees. Assign and prioritize daily tasks in order to meet daily customer demands. Monitor assignments to ensure completion. Balance cash drawer by counting cash at beginning and end of work shift. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of supervisory and managerial techniques and principles. Knowledge of federal, state and local laws pertaining to animals. Knowledge of animal services and related programs. Knowledge of good customer relations practices. Skill in using computers and related software applications. Skill in handling multiple tasks and prioritizing Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in information analysis and problem solving. Skill in using computers and related software applications. Skill in observation and classification of animals. Skill in safely handling animals, including those with unknown temperament. Ability to quickly recognize and interpret animal signaling. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to train others. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires Graduation from High School or equivalent, plus two (2) years of experience in customer service. Do you meet these qualifications? Yes No * Please describe your experience in providing leadership to peers or subordinates to ensure customer service needs are met. (Open Ended Question) * Give an example of an average fast-paced day in your current or a more recent job when you had to manage competing demands that required excellent multi-tasking and organizational skills. (Open Ended Question) * Exceptional communication skills (verbal and written) and customer service are essential in this position. Briefly describe your customer service experience, include steps that you make take to resolve customer complaints. (Open Ended Question) * In concise detail, please describe your experience researching and resolving complex issues for internal and external customers. (Open Ended Question) * Are you bilingual in English/Spanish? Yes No * Are you willing to work varied hours to include evenings, and weekend day(s)? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Mar 20, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience in customer service. Licenses or Certifications: None. Notes to Applicants Who Are We? Austin Animal Center is the municipal shelter for the City of Austin and unincorporated Travis County, providing shelter to thousands of animals annually as well as providing animal protection and pet resource services. We accept stray and owned animals regardless of age, health, species or breed. Our goal is to place all adoptable animals in forever homes through adoption, foster care, or rescue partner groups. Why work here? If you love animals and want to make a positive impact on our community this is the place for you!We at Austin Animal Center is committed to the wellbeing of animals in our community and shelter. On a daily basis, the work we do here helps hundreds of animals and people within our network. What is the Job? The Customer Care Representative Senior will provide guidance, assistance, and training to Customer Service Representatives. This role is responsible for addressing initial staff and customer questions, concerns, and determining when situations need to be escalated to the supervisor. This role will advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines, and fees. Customer communication will occur in person, email, fax, phone, or 311. The ideal candidate will be a strong verbal communicator with great listening and organization skills. They will have the ability to create effortless experiences by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions with little to no supervision. They must be a successful team member with exemplary customer service. Must be computer proficient, and possess the ability to learn, adapt quickly, and multi-task in a busy, fast-paced, ever-changing environment. Must have the ability to accurately create, update, and maintain electronic records associated with customers and animals, as well as provide humane handling of animals while adhering to disease management and safety protocols. Regarding Your Application: A complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title, employment dates, and responsibilities/duties performed for all jobs you wish to be considered. A résumé is required and will not substitute for a complete employment application. A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference. If you are selected for hire: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. A Criminal Background check ( CBI ) will be conducted. Additional Information: Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ASO worksite - including construction sites, parking lot, or in any personal vehicle located on the premises. Please Note this posting may close any time after 7 days. Pay Range $23.04 - $26.50 Hours Workdays will vary; however, this position will work 40 hours per week and be required to work weekends to help support operations when the shelter receives a higher volume of visitors. Job Close Date 04/02/2024 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications Preferred Experience: Experience leading a team Demonstrated ability to adapt to a quickly changing environment Demonstrated ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues Experience working under pressure Demonstrated ability to remain professional and courteous with internal and external customers Experience leading, developing, implementing, coordinating, and evaluating outcome-based programs and services Experience developing effective relationships with other staff departments to identify and address organization needs Bi-lingual (Spanish) Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees. Communicate with customers in person and receive and respond to customer inquiries via email, fax or phone. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessment, environmental enrichment and promotional events. Accurately process customer and animal transactions, including corrections to customer accounts using various databases and software applications. Contribute to programs and services that support the shelter’s live outcome goal. Provide training and technical assistance to employees. Assign and prioritize daily tasks in order to meet daily customer demands. Monitor assignments to ensure completion. Balance cash drawer by counting cash at beginning and end of work shift. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of supervisory and managerial techniques and principles. Knowledge of federal, state and local laws pertaining to animals. Knowledge of animal services and related programs. Knowledge of good customer relations practices. Skill in using computers and related software applications. Skill in handling multiple tasks and prioritizing Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in information analysis and problem solving. Skill in using computers and related software applications. Skill in observation and classification of animals. Skill in safely handling animals, including those with unknown temperament. Ability to quickly recognize and interpret animal signaling. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to train others. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires Graduation from High School or equivalent, plus two (2) years of experience in customer service. Do you meet these qualifications? Yes No * Please describe your experience in providing leadership to peers or subordinates to ensure customer service needs are met. (Open Ended Question) * Give an example of an average fast-paced day in your current or a more recent job when you had to manage competing demands that required excellent multi-tasking and organizational skills. (Open Ended Question) * Exceptional communication skills (verbal and written) and customer service are essential in this position. Briefly describe your customer service experience, include steps that you make take to resolve customer complaints. (Open Ended Question) * In concise detail, please describe your experience researching and resolving complex issues for internal and external customers. (Open Ended Question) * Are you bilingual in English/Spanish? Yes No * Are you willing to work varied hours to include evenings, and weekend day(s)? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the Arts or other related field, plus two (2) years of experience developing and implementing arts or cultural education programs. Experience may substitute for education up to a maximum of four (4) years. Licenses or Certifications: None. Notes to Applicants The City of Austin Parks and Recreation Department ( PARD ) provides, protects and preserves a park system that promotes quality recreational, cultural and outdoor experiences for the Austin community. Working with the City of Austin provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. The Asian American Resource Center’s ( AARC ) mission is to create a space of belonging and healing for Asian American communities in Austin and beyond. The center does this through community collaborations and partnerships; providing rental space; organizing cultural, educational and health wellness programs; and curating art and historical exhibitions. The purpose of this Culture & Arts Education Supervisor position is to supervise cultural arts programming, facility operation and maintenance, and staff of the Asian American Resource Center ( AARC ) with primary responsibilities for signature programs, customer service, contract management, facility rentals, and budget monitoring. The position will also be responsible for the full range of supervisory activities including recruiting, training, professional development of full time and temporary staff members. The position has direct supervision of approximately four (4) full-time employees and 4-6 temporary staff. Additionally, this position will provide leadership in the Asian American community and interface with numerous community organizations and a Council appointed Commission. Application Instructions/Job Requirements: Application: A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted and a resume alone will not be accepted in lieu of a complete online application. Skills Assessments: Skills assessment(s) may be required as part of the recruitment process. Virtual Interviews: PARD may conduct virtual interviews. Military/Veteran: An applicant claiming Military/Veteran status must provide a copy of his or her DD-214(s), or valid comparable document, at the time of interview. Physical Requirements: Tasks may involve bending, lifting, walking, carrying or using a force equal to lifting up to thirty-five (35) pounds. Work environment includes inside, and outside environmental conditions, extreme temperatures, and hazards associated with equipment operation including fumes, oils, gases and mists. Must be physically and mentally able to communicate, respond and work with participant’s needs and safety issues. Other: Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. 90 Day Provision for Additional Vacancy : This posting may be used to fill other vacancies in other divisions/work locations within the City of Austin Parks and Recreation Department. Decisions on assigned selection will be made at the time of hire based on the business needs of the department. Tobacco and Vape-Free Workplace: All PARD work site locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any PARD work site - including construction sites, parking lots, garages or in any personal vehicles located on the premises. Pay Range $26.26 - $31.45 per hour Hours Work/Location Schedule Notes: Monday - Friday, 9:00 a.m. - 6:00 p.m. Hours vary depending upon Departmental needs. May be required to work during special events, evenings, weekends & holidays. May be required to work during city emergencies such as extreme weather events. Job Close Date 03/31/2024 Type of Posting External Department Parks and Recreation Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 8401 Cameron Road, Austin, 78754 Preferred Qualifications Preferred Education: Degree in related fields include Public Administration, Arts Administration, Museum Studies, Visual Arts, Humanities. Related major course work in Education, Ethnic Studies, Asian American Studies, Social Sciences, Fine Arts. Preferred Experience: Experience working with diverse populations, and communities, including interacting with individuals with limited English proficiency and of diverse social, cultural, economic and educational backgrounds. Experience in providing logistical support for large-scale events, in-house programs, and rentals, including contract management, staffing, budgeting, and program execution. Experience in managing public relations for an employer in community development through Cultural Arts, including acting as a liaison for the employer between different organizational units, communities, and stakeholders. Programming experience related to Asian American cultures, including educational and historical programming, exhibitions and/or in the performing arts. Experience with developing relationships, partnerships, and collaborations with culturally based artists, non-profit organizations, educational institutions, and community stakeholders. Experience in working at a cultural facility, museum, or performing arts center, and overseeing facility and safety operations for staff, guests and visiting artists. Preferred Skill: Ability to fluently communicate (reading, writing, speaking) in one or more Asian languages. Intermediate level or above in Microsoft Office to include Word, Excel, Publisher, Power Point, and Outlook. Other: Ability to travel to more than one location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Plans, develops, organizes, evaluates, manages, and monitors the facility’s education and cultural programs and activities. Develops, coordinates and conducts programs and education curricula, schedules and activities, etc. Oversees the promotion and marketing of the programs being offered. Manages and oversees the safe operation, maintenance and usage of the facility, collections, grounds, and equipment. Recommends purchases or deaccessions. Assists with the budget. Identifies needs for program changes and/or new programs. Solicits funds and other resources for programs and facilities. Represents the City and the Department in meetings. Investigates and responds to complaints and resolves conflicts. Prepares memos, correspondence, reports, grants and proposals and monitors their compliance. Responsibilities - Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of cultural arts and education programs. Knowledge of City practice, policy and procedures. Knowledge of Federal, State, and local laws and ordinances. Knowledge of supervisory and managerial techniques and principles. Knowledge of fiscal planning and budget preparation. Knowledge of safety practices and procedures. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with other city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the Arts or other related field, plus two (2) years of experience developing and implementing arts or cultural education programs. Experience may substitute for education up to a maximum of four (4) years. Do you meet these minimum qualifications? Yes No * In reviewing the preferred qualifications section of this job posting, please describe in 500 words or less how you meet those preferred qualifications. (Open Ended Question) * Describe your proficiency to communicate in one or more Asian languages. Please speak to your ability to read or write and the ability to interpret or translate. (Open Ended Question) * As related to this position, do you have programming experience related to Asian American Cultures, including education history, performing and/or visual arts? If yes, how many years and describe your experience as in which position(s) on your Application (Employment Record) you gained this experience. If none, please enter “N/A” (Open Ended Question) * As related to this position, do you have experience in overseeing a multi-purpose or cultural facility including experience with short and long-term maintenance, safety, rentals, or scheduling? No Experience 1 - 3 years' experience 4 - 7 years' experience 8 or more year's experience * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Mar 12, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the Arts or other related field, plus two (2) years of experience developing and implementing arts or cultural education programs. Experience may substitute for education up to a maximum of four (4) years. Licenses or Certifications: None. Notes to Applicants The City of Austin Parks and Recreation Department ( PARD ) provides, protects and preserves a park system that promotes quality recreational, cultural and outdoor experiences for the Austin community. Working with the City of Austin provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. The Asian American Resource Center’s ( AARC ) mission is to create a space of belonging and healing for Asian American communities in Austin and beyond. The center does this through community collaborations and partnerships; providing rental space; organizing cultural, educational and health wellness programs; and curating art and historical exhibitions. The purpose of this Culture & Arts Education Supervisor position is to supervise cultural arts programming, facility operation and maintenance, and staff of the Asian American Resource Center ( AARC ) with primary responsibilities for signature programs, customer service, contract management, facility rentals, and budget monitoring. The position will also be responsible for the full range of supervisory activities including recruiting, training, professional development of full time and temporary staff members. The position has direct supervision of approximately four (4) full-time employees and 4-6 temporary staff. Additionally, this position will provide leadership in the Asian American community and interface with numerous community organizations and a Council appointed Commission. Application Instructions/Job Requirements: Application: A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted and a resume alone will not be accepted in lieu of a complete online application. Skills Assessments: Skills assessment(s) may be required as part of the recruitment process. Virtual Interviews: PARD may conduct virtual interviews. Military/Veteran: An applicant claiming Military/Veteran status must provide a copy of his or her DD-214(s), or valid comparable document, at the time of interview. Physical Requirements: Tasks may involve bending, lifting, walking, carrying or using a force equal to lifting up to thirty-five (35) pounds. Work environment includes inside, and outside environmental conditions, extreme temperatures, and hazards associated with equipment operation including fumes, oils, gases and mists. Must be physically and mentally able to communicate, respond and work with participant’s needs and safety issues. Other: Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. 90 Day Provision for Additional Vacancy : This posting may be used to fill other vacancies in other divisions/work locations within the City of Austin Parks and Recreation Department. Decisions on assigned selection will be made at the time of hire based on the business needs of the department. Tobacco and Vape-Free Workplace: All PARD work site locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any PARD work site - including construction sites, parking lots, garages or in any personal vehicles located on the premises. Pay Range $26.26 - $31.45 per hour Hours Work/Location Schedule Notes: Monday - Friday, 9:00 a.m. - 6:00 p.m. Hours vary depending upon Departmental needs. May be required to work during special events, evenings, weekends & holidays. May be required to work during city emergencies such as extreme weather events. Job Close Date 03/31/2024 Type of Posting External Department Parks and Recreation Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 8401 Cameron Road, Austin, 78754 Preferred Qualifications Preferred Education: Degree in related fields include Public Administration, Arts Administration, Museum Studies, Visual Arts, Humanities. Related major course work in Education, Ethnic Studies, Asian American Studies, Social Sciences, Fine Arts. Preferred Experience: Experience working with diverse populations, and communities, including interacting with individuals with limited English proficiency and of diverse social, cultural, economic and educational backgrounds. Experience in providing logistical support for large-scale events, in-house programs, and rentals, including contract management, staffing, budgeting, and program execution. Experience in managing public relations for an employer in community development through Cultural Arts, including acting as a liaison for the employer between different organizational units, communities, and stakeholders. Programming experience related to Asian American cultures, including educational and historical programming, exhibitions and/or in the performing arts. Experience with developing relationships, partnerships, and collaborations with culturally based artists, non-profit organizations, educational institutions, and community stakeholders. Experience in working at a cultural facility, museum, or performing arts center, and overseeing facility and safety operations for staff, guests and visiting artists. Preferred Skill: Ability to fluently communicate (reading, writing, speaking) in one or more Asian languages. Intermediate level or above in Microsoft Office to include Word, Excel, Publisher, Power Point, and Outlook. Other: Ability to travel to more than one location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Plans, develops, organizes, evaluates, manages, and monitors the facility’s education and cultural programs and activities. Develops, coordinates and conducts programs and education curricula, schedules and activities, etc. Oversees the promotion and marketing of the programs being offered. Manages and oversees the safe operation, maintenance and usage of the facility, collections, grounds, and equipment. Recommends purchases or deaccessions. Assists with the budget. Identifies needs for program changes and/or new programs. Solicits funds and other resources for programs and facilities. Represents the City and the Department in meetings. Investigates and responds to complaints and resolves conflicts. Prepares memos, correspondence, reports, grants and proposals and monitors their compliance. Responsibilities - Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of cultural arts and education programs. Knowledge of City practice, policy and procedures. Knowledge of Federal, State, and local laws and ordinances. Knowledge of supervisory and managerial techniques and principles. Knowledge of fiscal planning and budget preparation. Knowledge of safety practices and procedures. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with other city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the Arts or other related field, plus two (2) years of experience developing and implementing arts or cultural education programs. Experience may substitute for education up to a maximum of four (4) years. Do you meet these minimum qualifications? Yes No * In reviewing the preferred qualifications section of this job posting, please describe in 500 words or less how you meet those preferred qualifications. (Open Ended Question) * Describe your proficiency to communicate in one or more Asian languages. Please speak to your ability to read or write and the ability to interpret or translate. (Open Ended Question) * As related to this position, do you have programming experience related to Asian American Cultures, including education history, performing and/or visual arts? If yes, how many years and describe your experience as in which position(s) on your Application (Employment Record) you gained this experience. If none, please enter “N/A” (Open Ended Question) * As related to this position, do you have experience in overseeing a multi-purpose or cultural facility including experience with short and long-term maintenance, safety, rentals, or scheduling? No Experience 1 - 3 years' experience 4 - 7 years' experience 8 or more year's experience * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Announcement Number: 46610 Open to all qualified persons. Posted 03/12/2024 Close Date: 04/02/2024 Recruiter: JON TERRAZAS Phone: (775)684-0116 Email: j.terrazas@admin.nv.gov Applications accepted for another 6 Days 6 Hrs 54 Mins The Position Park Supervisors (Commissioned) plan, organize, oversee and participate in the administration, law enforcement, maintenance, interpretive programs and resource management of an assigned State park to include budget administration and supervision of staff. Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action. This recruitment is for a commissioned Park Supervisor I underfilling a commissioned Park Supervisor II position. The incumbent may auto-progress after meeting the minimum qualifications for the Park Supervisor II classification and, satisfactory performance and endorsement by the appointing authority. This position is responsible for the management of Cathedral Gorge State Park, the Regional visitor Center near Panaca, Nevada and Beaver Dam State Park 36 miles from Caliente. The role entails comprehensive management responsibilities, including the supervision of both permanent and seasonal personnel, administration of budgetary considerations, oversight of fee collection, and the maintenance and operation of facilities. As the incumbent, you will be tasked with decision-making pertaining to resources, facility upkeep, equipment, and materials. This commissioned position includes law enforcement duties, with responsibilities for public safety, requiring flexibility in working hours and shifts, including weekends and holidays, amidst diverse weather conditions. In addition to these duties, the successful candidate must ensure a high standard of customer service, develop and present various visitor programs, and engage in ground/facility maintenance and custodial responsibilities. Note that park residency at this location is not available. Applicants seeking consideration must express their capacity to work in this geographical setting. Given the commissioned nature of this role, candidates not presently certified by the Nevada Peace Officer Standards and Training (POST) must successfully complete a POST-approved Category 1 Peace Officer Academy, with associated costs covered by the agency. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE EN To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-13_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university with a major or minor in park management, outdoor recreation management, ecology, forestry, biology, criminal justice or related field and two years of journey level park ranger experience including park operation, maintenance and interpretation of park facilities; OR two years of experience as a Park Ranger II in Nevada State service; OR an equivalent combination of education and experience as described above. Special Notes Applicants must meet minimum standards for appointment as a peace officer as established in the Nevada Revised Statutes and Nevada Administrative Code. The physical agility exam consists of: a) Vertical jump of no less than 14 inches; b) The Illinois Agility Run in 19.5 seconds or less; c) complete not less than 30 sit-ups in 1 minute; d) complete not less than 23 consecutive push-ups; e) 300 meter run in 68 seconds or less; f) 1.5 mile run/walk in 16 minutes and 57 seconds or less; g) lift and carry a 70-90 pound bag of cement/sand from the ground and carry 10 feet to tailgate of a standard pick-up truck and then return, repeated three times; h) 100 yard swim in 5 minutes. As part of the selection process, the Division of State Parks requires; a) Physical agility exam; b) Comprehensive background investigation which will include a urinalysis, polygraph and a psychological examination; c) Physical examination. This cost will be covered by the hiring agency. Special Requirements Applicant is required to submit to a background check and physical agility examination prior to appointment. A pre-employment criminal history check and fingerprinting are required. This position is subject to call-out, shift work including evenings, weekends and holidays, and travel throughout the State as required. This position requires pre-employment criminal history check and fingerprinting . The applicant is responsible for the cost. Requires a valid driver's license at the time of appointment and for continuing employment. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204
Mar 13, 2024
Full Time
Announcement Number: 46610 Open to all qualified persons. Posted 03/12/2024 Close Date: 04/02/2024 Recruiter: JON TERRAZAS Phone: (775)684-0116 Email: j.terrazas@admin.nv.gov Applications accepted for another 6 Days 6 Hrs 54 Mins The Position Park Supervisors (Commissioned) plan, organize, oversee and participate in the administration, law enforcement, maintenance, interpretive programs and resource management of an assigned State park to include budget administration and supervision of staff. Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action. This recruitment is for a commissioned Park Supervisor I underfilling a commissioned Park Supervisor II position. The incumbent may auto-progress after meeting the minimum qualifications for the Park Supervisor II classification and, satisfactory performance and endorsement by the appointing authority. This position is responsible for the management of Cathedral Gorge State Park, the Regional visitor Center near Panaca, Nevada and Beaver Dam State Park 36 miles from Caliente. The role entails comprehensive management responsibilities, including the supervision of both permanent and seasonal personnel, administration of budgetary considerations, oversight of fee collection, and the maintenance and operation of facilities. As the incumbent, you will be tasked with decision-making pertaining to resources, facility upkeep, equipment, and materials. This commissioned position includes law enforcement duties, with responsibilities for public safety, requiring flexibility in working hours and shifts, including weekends and holidays, amidst diverse weather conditions. In addition to these duties, the successful candidate must ensure a high standard of customer service, develop and present various visitor programs, and engage in ground/facility maintenance and custodial responsibilities. Note that park residency at this location is not available. Applicants seeking consideration must express their capacity to work in this geographical setting. Given the commissioned nature of this role, candidates not presently certified by the Nevada Peace Officer Standards and Training (POST) must successfully complete a POST-approved Category 1 Peace Officer Academy, with associated costs covered by the agency. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE EN To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-13_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university with a major or minor in park management, outdoor recreation management, ecology, forestry, biology, criminal justice or related field and two years of journey level park ranger experience including park operation, maintenance and interpretation of park facilities; OR two years of experience as a Park Ranger II in Nevada State service; OR an equivalent combination of education and experience as described above. Special Notes Applicants must meet minimum standards for appointment as a peace officer as established in the Nevada Revised Statutes and Nevada Administrative Code. The physical agility exam consists of: a) Vertical jump of no less than 14 inches; b) The Illinois Agility Run in 19.5 seconds or less; c) complete not less than 30 sit-ups in 1 minute; d) complete not less than 23 consecutive push-ups; e) 300 meter run in 68 seconds or less; f) 1.5 mile run/walk in 16 minutes and 57 seconds or less; g) lift and carry a 70-90 pound bag of cement/sand from the ground and carry 10 feet to tailgate of a standard pick-up truck and then return, repeated three times; h) 100 yard swim in 5 minutes. As part of the selection process, the Division of State Parks requires; a) Physical agility exam; b) Comprehensive background investigation which will include a urinalysis, polygraph and a psychological examination; c) Physical examination. This cost will be covered by the hiring agency. Special Requirements Applicant is required to submit to a background check and physical agility examination prior to appointment. A pre-employment criminal history check and fingerprinting are required. This position is subject to call-out, shift work including evenings, weekends and holidays, and travel throughout the State as required. This position requires pre-employment criminal history check and fingerprinting . The applicant is responsible for the cost. Requires a valid driver's license at the time of appointment and for continuing employment. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204
University Medical Center of Southern Nevada
Las Vegas, Nevada, United States
Position Summary EMPLOYER-PAID PENSION PLAN ( NEVADA PERS) COMPETITIVE SALARY & BENEFITS PACKAGE As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients. We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status. Position Summary: Oversees operation of the admitting and discharge functions. Responsibilities include performing quality assurance tasks, supervising support staff, resolving charges and insurance code problems and acts as a liaison with other departments. Job Requirement Education/Experience: Equivalent to high school graduation and four (4) years of experience in a hospital and/or ambulatory admissions/discharge operation setting, of which one (1) year was in a supervisory or lead role. Professional level experience is defined as being employed in an FLSA exempt/salaried status position. Licensing/Certification Requirements: None Required. Additional and/or Preferred Position Requirements Supervisory and/or Lead Experience to include; training, coaching, and scheduling staff. Experience with Front Office and Call Center Operations for Primary, Urgent and/or Specialty Care Clinics. Experience with patient scheduling, registration, billing, cashiering, and medical back office. Experience with Electronic Health Record (EPIC) Excellent Communication Skills Must be available for rotational on-call weekends Knowledge, Skills, Abilities, and Physical Requirements Knowledge of: Principles and practices of office management; principles and practices of personnel supervision; medical terminology; hospital and departmental policies and procedures; insurance plans and requirements; basic coding principles; department and hospital safety practices and procedures; patient rights; infection control policies and practices; handling, storage, use and disposal of hazardous materials; department and hospital emergency policies and procedures; age specific patient care practices. Skill in: Establishing and implementing departmental standards; applying customer service techniques; resolving problems and complaints; writing statistical and financial reports; evaluating staff work in order to determine quality and additional training needs; using computers and related software applications; using office equipment such as phones, copiers and facsimiles; communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds under stressful conditions; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment. Physical Requirements and Working Conditions: Mobility to work in a typical office setting and use standard office equipment, stamina to remain seated or standing for long periods of time, vision to read printed materials and a VDT screen, and hearing and speech to communicate in person and over the telephone. Strength and agility to occasionally lift and carry up to 10 pounds of force occasionally and/or an eligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification. #LI-SS1 The University Medical Center of Southern Nevada offers a comprehensive & competitive benefits package: Employer Paid Pension Plan through Nevada Public Employees' Retirement System "PERS"!https://www.nvpers.org/front Vestingin the pension plan after 5 years of qualifying employment! Health/Dental/Vision Insurance - Less than $20 per paycheck for employee-only coverage Consolidated Annual Leave (CAL) - CAL is used for personal leave, holidays (eleven scheduled holidays per year), doctor appointments, vacation, and sick days up to 16 consecutive scheduled work hours (short-term sick leave), etc. Extended Illness Bank (a/k/a Sick Bank) 457 Deferred Compensation Plan Comprehensive Group Health Insurance Plan Nevada has no State Income Tax No Social Security (FICA) Deduction As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients. We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status. THE UNIVERSITY MEDICAL CENTER OF SOUTHERN NEVADA IS AN AFFIRMATIVE ACTION/ EQUAL OPPORTUNITY EMPLOYER Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Position Summary EMPLOYER-PAID PENSION PLAN ( NEVADA PERS) COMPETITIVE SALARY & BENEFITS PACKAGE As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients. We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status. Position Summary: Oversees operation of the admitting and discharge functions. Responsibilities include performing quality assurance tasks, supervising support staff, resolving charges and insurance code problems and acts as a liaison with other departments. Job Requirement Education/Experience: Equivalent to high school graduation and four (4) years of experience in a hospital and/or ambulatory admissions/discharge operation setting, of which one (1) year was in a supervisory or lead role. Professional level experience is defined as being employed in an FLSA exempt/salaried status position. Licensing/Certification Requirements: None Required. Additional and/or Preferred Position Requirements Supervisory and/or Lead Experience to include; training, coaching, and scheduling staff. Experience with Front Office and Call Center Operations for Primary, Urgent and/or Specialty Care Clinics. Experience with patient scheduling, registration, billing, cashiering, and medical back office. Experience with Electronic Health Record (EPIC) Excellent Communication Skills Must be available for rotational on-call weekends Knowledge, Skills, Abilities, and Physical Requirements Knowledge of: Principles and practices of office management; principles and practices of personnel supervision; medical terminology; hospital and departmental policies and procedures; insurance plans and requirements; basic coding principles; department and hospital safety practices and procedures; patient rights; infection control policies and practices; handling, storage, use and disposal of hazardous materials; department and hospital emergency policies and procedures; age specific patient care practices. Skill in: Establishing and implementing departmental standards; applying customer service techniques; resolving problems and complaints; writing statistical and financial reports; evaluating staff work in order to determine quality and additional training needs; using computers and related software applications; using office equipment such as phones, copiers and facsimiles; communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds under stressful conditions; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment. Physical Requirements and Working Conditions: Mobility to work in a typical office setting and use standard office equipment, stamina to remain seated or standing for long periods of time, vision to read printed materials and a VDT screen, and hearing and speech to communicate in person and over the telephone. Strength and agility to occasionally lift and carry up to 10 pounds of force occasionally and/or an eligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification. #LI-SS1 The University Medical Center of Southern Nevada offers a comprehensive & competitive benefits package: Employer Paid Pension Plan through Nevada Public Employees' Retirement System "PERS"!https://www.nvpers.org/front Vestingin the pension plan after 5 years of qualifying employment! Health/Dental/Vision Insurance - Less than $20 per paycheck for employee-only coverage Consolidated Annual Leave (CAL) - CAL is used for personal leave, holidays (eleven scheduled holidays per year), doctor appointments, vacation, and sick days up to 16 consecutive scheduled work hours (short-term sick leave), etc. Extended Illness Bank (a/k/a Sick Bank) 457 Deferred Compensation Plan Comprehensive Group Health Insurance Plan Nevada has no State Income Tax No Social Security (FICA) Deduction As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients. We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status. THE UNIVERSITY MEDICAL CENTER OF SOUTHERN NEVADA IS AN AFFIRMATIVE ACTION/ EQUAL OPPORTUNITY EMPLOYER Closing Date/Time: Continuous
This position will supervise adult and youth weekend tournaments most weekends April through October. Hours of tournaments vary; typical shifts are 6 - 8 hrs. and can be any time from 6:30am to 10:30pm. Additional non weekend opportunities/shifts may be available to supervise both adult and youth programs. This position will perform the duties of a facility supervisor at City fields, gyms, and facilities. This position will also assist with the coordination and supervision of youth athletic programs. The days of work and hours will vary with each program, will be required to work evenings and weekends. The hiring range for this position is $18.00 per hour . Position will remain open until filled. ESSENTIAL JOB FUNCTIONS: ADULT Performing duties including opening gates and doors, rest rooms, scorekeeper booth, maintenance garage and office, and other facilities. Ensuring that all employees report to work on time and contacting replacements if needed. Making closing decisions if weather dictates unsafe play; performing delegated administrative work; crowd and team control. Enforcing policies of the facility; treating minor injuries through proper knowledge of first aid and safety techniques. Completing periodic custodial duties including cleanup of rest rooms and other areas, if needed; closing facility at the end of play. Assist with on-site concession supervision if needed; other duties as assigned. YOUTH Provides on-site supervision of classes, practice and games; assists in recruitment, scheduling and training of coaches, referees and scorekeepers; updates coaches’ manuals; assists with clinics; completes administrative tasks such as distribution of flyers and follow-up with employment forms and timesheets; inventories athletic equipment and supplies; prepares athletic fields and playing areas, assists in the office as needed with phone calls, etc. OTHER JOB FUNCTIONS: Other duties as assigned. SUPERVISORY DUTIES: Program participants and facility use. JOB QUALIFICATIONS: Knowledge, skills and abilities : ADULT Strong customer service skills required; Incumbent in this position must be able to communicate effectively and diplomatically with co-workers, facility maintenance personnel, spectators, and players. Must have the ability to handle difficult situations involving players and spectators. Must be at least eighteen (18) years of age. Previous work experience in related field and ability to work with the public highly desirable. Ability to follow both oral and written instructions. Required to obtain First Aid and CPR certification within 30 days of employment. YOUTH Ability to communicate effectively and diplomatically with participants of the program, parents, co-workers, and the general public required. Must possess the ability to react quickly and correctly in emergency situations. Must possess the ability to make sound judgments, exercise conflict resolution, and exhibit patience when dealing with stressful situations. Education and/or experience : Course work in recreation, education or related field preferred. Knowledge of a variety of sports preferred. Related coach training preferred. Previous participation in a variety of sports helpful. Coaching and/or officiating experience preferred but not required. Licensure and/or certifications : Certification in First Aid and C.P.R. is required (must acquire within 30 days of hire date). Core Competencies: Accountability, Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness Material and equipment directly used : Cleaning tools and supplies, cash register, phones, scoreboards, sports equipment, telephone, computer, etc. Working conditions and physical requirements : ADULT This position must possess the ability to effectively monitor fields and facilities by continually walking from location to location and observing program play and spectator behavior. Must have the ability to react quickly and correctly in emergency situations and exercise sound judgment in resolving conflicts. Must have the ability to work in outdoor environment and work irregular hours including evenings, weekends, and holidays. Requires bending, stooping, kneeling, climbing, and reaching skills. YOUTH Must be able to physically lead and demonstrate the skill and/or activity. Will be required to work varied hours, including evenings and weekends. May require pushing, pulling, stooping, kneeling, crouching, climbing, positioning and moving equipment necessary for the activity. Must possess the strength and stamina to perform strenuous physical activity. This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Non Benefit Eligible Benefits Package Includes: Retirement - 457 employee funded plan Medical Leave - Up to 48 hours accrued. Accrue 1 hour of leave per 30 hours worked Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation . Learn more about your right to work . Visit E-Verify.gov for more information. A criminal history background check, including a criminal sex offender search, will be obtained pre-employment in order to clear for initial and ongoing employment
Mar 23, 2024
Part Time
This position will supervise adult and youth weekend tournaments most weekends April through October. Hours of tournaments vary; typical shifts are 6 - 8 hrs. and can be any time from 6:30am to 10:30pm. Additional non weekend opportunities/shifts may be available to supervise both adult and youth programs. This position will perform the duties of a facility supervisor at City fields, gyms, and facilities. This position will also assist with the coordination and supervision of youth athletic programs. The days of work and hours will vary with each program, will be required to work evenings and weekends. The hiring range for this position is $18.00 per hour . Position will remain open until filled. ESSENTIAL JOB FUNCTIONS: ADULT Performing duties including opening gates and doors, rest rooms, scorekeeper booth, maintenance garage and office, and other facilities. Ensuring that all employees report to work on time and contacting replacements if needed. Making closing decisions if weather dictates unsafe play; performing delegated administrative work; crowd and team control. Enforcing policies of the facility; treating minor injuries through proper knowledge of first aid and safety techniques. Completing periodic custodial duties including cleanup of rest rooms and other areas, if needed; closing facility at the end of play. Assist with on-site concession supervision if needed; other duties as assigned. YOUTH Provides on-site supervision of classes, practice and games; assists in recruitment, scheduling and training of coaches, referees and scorekeepers; updates coaches’ manuals; assists with clinics; completes administrative tasks such as distribution of flyers and follow-up with employment forms and timesheets; inventories athletic equipment and supplies; prepares athletic fields and playing areas, assists in the office as needed with phone calls, etc. OTHER JOB FUNCTIONS: Other duties as assigned. SUPERVISORY DUTIES: Program participants and facility use. JOB QUALIFICATIONS: Knowledge, skills and abilities : ADULT Strong customer service skills required; Incumbent in this position must be able to communicate effectively and diplomatically with co-workers, facility maintenance personnel, spectators, and players. Must have the ability to handle difficult situations involving players and spectators. Must be at least eighteen (18) years of age. Previous work experience in related field and ability to work with the public highly desirable. Ability to follow both oral and written instructions. Required to obtain First Aid and CPR certification within 30 days of employment. YOUTH Ability to communicate effectively and diplomatically with participants of the program, parents, co-workers, and the general public required. Must possess the ability to react quickly and correctly in emergency situations. Must possess the ability to make sound judgments, exercise conflict resolution, and exhibit patience when dealing with stressful situations. Education and/or experience : Course work in recreation, education or related field preferred. Knowledge of a variety of sports preferred. Related coach training preferred. Previous participation in a variety of sports helpful. Coaching and/or officiating experience preferred but not required. Licensure and/or certifications : Certification in First Aid and C.P.R. is required (must acquire within 30 days of hire date). Core Competencies: Accountability, Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness Material and equipment directly used : Cleaning tools and supplies, cash register, phones, scoreboards, sports equipment, telephone, computer, etc. Working conditions and physical requirements : ADULT This position must possess the ability to effectively monitor fields and facilities by continually walking from location to location and observing program play and spectator behavior. Must have the ability to react quickly and correctly in emergency situations and exercise sound judgment in resolving conflicts. Must have the ability to work in outdoor environment and work irregular hours including evenings, weekends, and holidays. Requires bending, stooping, kneeling, climbing, and reaching skills. YOUTH Must be able to physically lead and demonstrate the skill and/or activity. Will be required to work varied hours, including evenings and weekends. May require pushing, pulling, stooping, kneeling, crouching, climbing, positioning and moving equipment necessary for the activity. Must possess the strength and stamina to perform strenuous physical activity. This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Non Benefit Eligible Benefits Package Includes: Retirement - 457 employee funded plan Medical Leave - Up to 48 hours accrued. Accrue 1 hour of leave per 30 hours worked Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation . Learn more about your right to work . Visit E-Verify.gov for more information. A criminal history background check, including a criminal sex offender search, will be obtained pre-employment in order to clear for initial and ongoing employment
Announcement Number: 46609 Open to all qualified persons. Posted 03/12/2024 Close Date: 04/02/2024 Recruiter: JON TERRAZAS Phone: (775)684-0116 Email: j.terrazas@admin.nv.gov Applications accepted for another 6 Days 6 Hrs 54 Mins The Position Park Supervisors (Commissioned) plan, organize, oversee and participate in the administration, law enforcement, maintenance, interpretive programs and resource management of an assigned State park to include budget administration and supervision of staff. Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action. This position is responsible for the management of Cathedral Gorge State Park, the Regional visitor Center near Panaca, Nevada and Beaver Dam State Park 36 miles from Caliente. The role entails comprehensive management responsibilities, including the supervision of both permanent and seasonal personnel, administration of budgetary considerations, oversight of fee collection, and the maintenance and operation of facilities. As the incumbent, you will be tasked with decision-making pertaining to resources, facility upkeep, equipment, and materials. This commissioned position includes law enforcement duties, with responsibilities for public safety, requiring flexibility in working hours and shifts, including weekends and holidays, amidst diverse weather conditions. In addition to these duties, the successful candidate must ensure a high standard of customer service, develop and present various visitor programs, and engage in ground/facility maintenance and custodial responsibilities. Note that park residency at this location is not available. Applicants seeking consideration must express their capacity to work in this geographical setting. Given the commissioned nature of this role, candidates not presently certified by the Nevada Peace Officer Standards and Training (POST) must successfully complete a POST-approved Category 1 Peace Officer Academy, with associated costs covered by the agency. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE EN To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-13_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university with a major or minor in park management, outdoor recreation management, ecology, forestry, biology, criminal justice or related field and three years of park ranger experience, one year of which included experience in supervising the operation, maintenance and interpretative programs at a park or major section of a park; OR one year experience as a Park Supervisor I or Park Ranger III in Nevada State service; OR an equivalent combination of education and experience as described above. Special Notes Applicants must meet minimum standards for appointment as a peace officer as established in the Nevada Revised Statutes and Nevada Administrative Code. The physical agility exam consists of: a) Vertical jump of no less than 14 inches; b) The Illinois Agility Run in 19.5 seconds or less; c) complete not less than 30 sit-ups in 1 minute; d) complete not less than 23 consecutive push-ups; e) 300 meter run in 68 seconds or less; f) 1.5 mile run/walk in 16 minutes and 57 seconds or less; g) lift and carry a 70-90 pound bag of cement/sand from the ground and carry 10 feet to tailgate of a standard pick-up truck and then return, repeated three times; h) 100 yard swim in 5 minutes. Special Requirements Applicant is required to submit to a background check and physical agility examination prior to appointment. A pre-employment criminal history check and fingerprinting are required. Cost of fingerprinting is paid by applicants. This position is subject to call-out, shift work including evenings, weekends and holidays, and travel throughout the State as required. As part of the selection process, the Division of State Parks requires; a) Physical agility exam; b) Comprehensive background investigation which will include a urinalysis, polygraph and a psychological examination; c) Physical examination, the cost of physical examination is covered by the hiring agency. A valid driver's license is required at the time of appointment and as a condition of continued employment. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204
Mar 13, 2024
Full Time
Announcement Number: 46609 Open to all qualified persons. Posted 03/12/2024 Close Date: 04/02/2024 Recruiter: JON TERRAZAS Phone: (775)684-0116 Email: j.terrazas@admin.nv.gov Applications accepted for another 6 Days 6 Hrs 54 Mins The Position Park Supervisors (Commissioned) plan, organize, oversee and participate in the administration, law enforcement, maintenance, interpretive programs and resource management of an assigned State park to include budget administration and supervision of staff. Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action. This position is responsible for the management of Cathedral Gorge State Park, the Regional visitor Center near Panaca, Nevada and Beaver Dam State Park 36 miles from Caliente. The role entails comprehensive management responsibilities, including the supervision of both permanent and seasonal personnel, administration of budgetary considerations, oversight of fee collection, and the maintenance and operation of facilities. As the incumbent, you will be tasked with decision-making pertaining to resources, facility upkeep, equipment, and materials. This commissioned position includes law enforcement duties, with responsibilities for public safety, requiring flexibility in working hours and shifts, including weekends and holidays, amidst diverse weather conditions. In addition to these duties, the successful candidate must ensure a high standard of customer service, develop and present various visitor programs, and engage in ground/facility maintenance and custodial responsibilities. Note that park residency at this location is not available. Applicants seeking consideration must express their capacity to work in this geographical setting. Given the commissioned nature of this role, candidates not presently certified by the Nevada Peace Officer Standards and Training (POST) must successfully complete a POST-approved Category 1 Peace Officer Academy, with associated costs covered by the agency. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE EN To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-13_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university with a major or minor in park management, outdoor recreation management, ecology, forestry, biology, criminal justice or related field and three years of park ranger experience, one year of which included experience in supervising the operation, maintenance and interpretative programs at a park or major section of a park; OR one year experience as a Park Supervisor I or Park Ranger III in Nevada State service; OR an equivalent combination of education and experience as described above. Special Notes Applicants must meet minimum standards for appointment as a peace officer as established in the Nevada Revised Statutes and Nevada Administrative Code. The physical agility exam consists of: a) Vertical jump of no less than 14 inches; b) The Illinois Agility Run in 19.5 seconds or less; c) complete not less than 30 sit-ups in 1 minute; d) complete not less than 23 consecutive push-ups; e) 300 meter run in 68 seconds or less; f) 1.5 mile run/walk in 16 minutes and 57 seconds or less; g) lift and carry a 70-90 pound bag of cement/sand from the ground and carry 10 feet to tailgate of a standard pick-up truck and then return, repeated three times; h) 100 yard swim in 5 minutes. Special Requirements Applicant is required to submit to a background check and physical agility examination prior to appointment. A pre-employment criminal history check and fingerprinting are required. Cost of fingerprinting is paid by applicants. This position is subject to call-out, shift work including evenings, weekends and holidays, and travel throughout the State as required. As part of the selection process, the Division of State Parks requires; a) Physical agility exam; b) Comprehensive background investigation which will include a urinalysis, polygraph and a psychological examination; c) Physical examination, the cost of physical examination is covered by the hiring agency. A valid driver's license is required at the time of appointment and as a condition of continued employment. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university in a related field, plus seven (7) years of related experience, including four (4) years of experience in a lead or supervisory capacity OR Graduation with a Master’s degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience in a lead or supervisory capacity. Licenses or Certifications: Valid Class C Driver License. Notes to Applicants The Library Division Manager will provide operational and preservation strategy for the Austin History Center ( AHC ). This position oversees the work of three main work units consisting of 17 staff: Public Services (reference & research), Archives & Manuscripts (includes community archives program), and Media Archives (includes exhibits and digital lab). The Austin History Center Library Division Manager serves as the Library’s Information Administrator for Information/Records Management services. This position also serves as the City Archivist for historical records. APPLICATION INFORMATION : A detailed and complete job application is REQUIRED and helps us evaluate your qualifications. In completing your job application, please be sure to provide a COMPLETE employment history regarding any relevant experience that you would like for us to consider. This information will also be used to determine base pay in the event that you are selected for this position. NOTE : A cover letter and/or resume will NOT be used to substitute for an incomplete job application. Please understand that your job application will be used to measure or assess your written communication skills, including grammar, punctuation, and spelling, in helping us screen applications and determine candidates to be interviewed. All new employees are required to attend City of Austin and Austin Public Library training as scheduled and should arrange their outside schedules to accommodate such training. The Austin Public Library reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs. Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information. VETERAN APPLICANTS : If you are identified as a top candidate, you will need to provide a copy of your DD-214 before confirming a start date. DRIVING REQUIREMENT : This position requires a valid T exas Class C Driver’s License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Pay Range $35.02 - $44.67 Hours Monday - Friday: 8:00 a.m. - 5:00 p.m. Austin History Center staff work on a rotational schedule. The position will require some weekends and evenings. The assigned work schedule may change to meet the operational needs of the department. Job Close Date 04/08/2024 Type of Posting External Department Austin Public Library Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin History Center - 810 Guadalupe Street, 78702 Preferred Qualifications Preferred Experience: Archival Studies : Demonstrated knowledge of archival standards issues, practices, and trends; demonstrated knowledge of digital imaging issues and trends, especially in regards to archival practice; demonstrated knowledge of electronic records management and preservation. Innovation : Demonstrated ability to innovate across library functions for results in increased productivity and excellence that benefit our customers. Diversity and Equity : Demonstrated commitment to proactively promoting and embracing diversity in ideas, people, and the collection, and to contributing to an inclusive working and learning environment. Communication : Demonstrated excellent internal and external communication skills that inspire and motivate; including engaging presentation skills and the ability to dynamically connect with an audience. Supervision/Leadership : Demonstrated aptitude for overseeing a wide spectrum of supervisory duties, which include recruitment, instruction, assessment, guidance, and termination recommendations. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Develops short- and long-range plans. Develops and monitors division or section budget and grant applications. Chairs and serves on professional committees. Serves on Austin Public Library Management Team. Works or travels to several locations and serves on library-wide committees and task forces. Investigates and resolves customer complaints. Clarifies City and department regulations. Develops division policies and procedures and participates in the development of department policies. Prepares and presents programs, articles, reports, and projects. Represents the City of Austin and the Austin Public Library to the public. Represents the interests of the Library and/or division to City officials. Responsibilities - Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of professional library procedures, systems, and techniques. Knowledge of equity, diversity, and inclusion principles and practices in libraries. Knowledge of fiscal planning and budget preparation. Knowledge of reference and research procedures. Knowledge of library materials/tools available for library work. Knowledge of Federal, State, and Local laws. Knowledge of City practice, policy, and procedures. Knowledge of supervisory and managerial techniques and principles. Knowledge of contract development and management. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software, including Microsoft Office products. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to forecast public demand for services. Ability to analyze/evaluate major programs, policies, procedures, services, and facilities to develop recommendations. Ability to facilitate discussions and resolve issues. Ability to stay abreast of library trends. Ability to establish and maintain good working relationships with other City employees and the public. Ability to provide high-level customer service. Ability to work with people of diverse backgrounds. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Library Division Manager position are: Graduation with a Bachelor's degree from an accredited college or university in a related field, plus seven (7) years of related experience, including four (4) years of experience in a lead or supervisory capacity OR Graduation with a Master’s degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience in a lead or supervisory capacity. Do you meet these minimum qualifications? Yes No * This position requires a Valid Class C Driver License. Do you have a Valid Class C Driver License or if selected for this position, do you have the ability to acquire a Valid Class C Driver License by your hire date? Yes No * The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). * Do you have experience working in an archives, library, museum, or other cultural heritage organization? Yes No * Please describe your library/archival work experience No response Experience working in a specialized/archival or academic library Experience working in a community or city public library Experience working in a public school library Experience working in more than one type of library listed above None of the above describes my library work experience * Describe your experience effectively leading a team of highly skilled individual contributors. (Open Ended Question) * Please give specific examples of how you have engaged communities effectively, with practices and principles based in equity and inclusion. (Open Ended Question) * Please describe your experience in facilitating meetings and making presentations to internal/external stakeholders? (Maximum 150 words) (Open Ended Question) * What is the highest level of management experience you have? Lead Supervisor Manager Senior Manager * Describe your leadership experience including ways in which you have demonstrated well-developed problem-solving and conflict management skills. What steps have you taken to intentionally shape the culture of your work team? (Open Ended Question) * Describe your experience in interfacing and working with diverse communities and cultures. (Open Ended Question) * Please describe your experience exhibiting good interpersonal skills and collaboration with others? (Open Ended Question) * My job application is detailed and complete, and I understand that if I am selected as the top candidate for this particular position, my salary will be determined based on the experience submitted on my job application. Yes No Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Mar 08, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university in a related field, plus seven (7) years of related experience, including four (4) years of experience in a lead or supervisory capacity OR Graduation with a Master’s degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience in a lead or supervisory capacity. Licenses or Certifications: Valid Class C Driver License. Notes to Applicants The Library Division Manager will provide operational and preservation strategy for the Austin History Center ( AHC ). This position oversees the work of three main work units consisting of 17 staff: Public Services (reference & research), Archives & Manuscripts (includes community archives program), and Media Archives (includes exhibits and digital lab). The Austin History Center Library Division Manager serves as the Library’s Information Administrator for Information/Records Management services. This position also serves as the City Archivist for historical records. APPLICATION INFORMATION : A detailed and complete job application is REQUIRED and helps us evaluate your qualifications. In completing your job application, please be sure to provide a COMPLETE employment history regarding any relevant experience that you would like for us to consider. This information will also be used to determine base pay in the event that you are selected for this position. NOTE : A cover letter and/or resume will NOT be used to substitute for an incomplete job application. Please understand that your job application will be used to measure or assess your written communication skills, including grammar, punctuation, and spelling, in helping us screen applications and determine candidates to be interviewed. All new employees are required to attend City of Austin and Austin Public Library training as scheduled and should arrange their outside schedules to accommodate such training. The Austin Public Library reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs. Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information. VETERAN APPLICANTS : If you are identified as a top candidate, you will need to provide a copy of your DD-214 before confirming a start date. DRIVING REQUIREMENT : This position requires a valid T exas Class C Driver’s License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Pay Range $35.02 - $44.67 Hours Monday - Friday: 8:00 a.m. - 5:00 p.m. Austin History Center staff work on a rotational schedule. The position will require some weekends and evenings. The assigned work schedule may change to meet the operational needs of the department. Job Close Date 04/08/2024 Type of Posting External Department Austin Public Library Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin History Center - 810 Guadalupe Street, 78702 Preferred Qualifications Preferred Experience: Archival Studies : Demonstrated knowledge of archival standards issues, practices, and trends; demonstrated knowledge of digital imaging issues and trends, especially in regards to archival practice; demonstrated knowledge of electronic records management and preservation. Innovation : Demonstrated ability to innovate across library functions for results in increased productivity and excellence that benefit our customers. Diversity and Equity : Demonstrated commitment to proactively promoting and embracing diversity in ideas, people, and the collection, and to contributing to an inclusive working and learning environment. Communication : Demonstrated excellent internal and external communication skills that inspire and motivate; including engaging presentation skills and the ability to dynamically connect with an audience. Supervision/Leadership : Demonstrated aptitude for overseeing a wide spectrum of supervisory duties, which include recruitment, instruction, assessment, guidance, and termination recommendations. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Develops short- and long-range plans. Develops and monitors division or section budget and grant applications. Chairs and serves on professional committees. Serves on Austin Public Library Management Team. Works or travels to several locations and serves on library-wide committees and task forces. Investigates and resolves customer complaints. Clarifies City and department regulations. Develops division policies and procedures and participates in the development of department policies. Prepares and presents programs, articles, reports, and projects. Represents the City of Austin and the Austin Public Library to the public. Represents the interests of the Library and/or division to City officials. Responsibilities - Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of professional library procedures, systems, and techniques. Knowledge of equity, diversity, and inclusion principles and practices in libraries. Knowledge of fiscal planning and budget preparation. Knowledge of reference and research procedures. Knowledge of library materials/tools available for library work. Knowledge of Federal, State, and Local laws. Knowledge of City practice, policy, and procedures. Knowledge of supervisory and managerial techniques and principles. Knowledge of contract development and management. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software, including Microsoft Office products. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to forecast public demand for services. Ability to analyze/evaluate major programs, policies, procedures, services, and facilities to develop recommendations. Ability to facilitate discussions and resolve issues. Ability to stay abreast of library trends. Ability to establish and maintain good working relationships with other City employees and the public. Ability to provide high-level customer service. Ability to work with people of diverse backgrounds. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Library Division Manager position are: Graduation with a Bachelor's degree from an accredited college or university in a related field, plus seven (7) years of related experience, including four (4) years of experience in a lead or supervisory capacity OR Graduation with a Master’s degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience in a lead or supervisory capacity. Do you meet these minimum qualifications? Yes No * This position requires a Valid Class C Driver License. Do you have a Valid Class C Driver License or if selected for this position, do you have the ability to acquire a Valid Class C Driver License by your hire date? Yes No * The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). * Do you have experience working in an archives, library, museum, or other cultural heritage organization? Yes No * Please describe your library/archival work experience No response Experience working in a specialized/archival or academic library Experience working in a community or city public library Experience working in a public school library Experience working in more than one type of library listed above None of the above describes my library work experience * Describe your experience effectively leading a team of highly skilled individual contributors. (Open Ended Question) * Please give specific examples of how you have engaged communities effectively, with practices and principles based in equity and inclusion. (Open Ended Question) * Please describe your experience in facilitating meetings and making presentations to internal/external stakeholders? (Maximum 150 words) (Open Ended Question) * What is the highest level of management experience you have? Lead Supervisor Manager Senior Manager * Describe your leadership experience including ways in which you have demonstrated well-developed problem-solving and conflict management skills. What steps have you taken to intentionally shape the culture of your work team? (Open Ended Question) * Describe your experience in interfacing and working with diverse communities and cultures. (Open Ended Question) * Please describe your experience exhibiting good interpersonal skills and collaboration with others? (Open Ended Question) * My job application is detailed and complete, and I understand that if I am selected as the top candidate for this particular position, my salary will be determined based on the experience submitted on my job application. Yes No Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
City of Santa Monica
City of Santa Monica, California, United States
Job Summary Plans, organizes, coordinates, and provides supervision and oversight for the City’s water production, treatment and storage facilities; provides administrative support and assistance to management in areas of expertise. Representative Duties Plans, organizes, assigns, supervises, and reviews the work of staff responsible for the City’s water production, treatment, and storage facilities. Participates in the development of goals, objectives, policies, and procedures for assigned services and programs; recommends and implements policies and procedures, including standard operating procedures for assigned operations. Monitors water production and treatment; identifies opportunities for improving service delivery and procedures; provides recommendations concerning process changes and reviews with appropriate management staff; implements improvements. Determines and recommends equipment, materials, and staffing needs for assigned operations, projects, and programs; participates in the annual budget preparation; prepares detailed cost estimates; maintains a variety of records and prepares routine reports of work performance. Plans and lays out maintenance and repair projects; monitors and controls supplies and equipment; orders supplies and tools; prepares documents for equipment procurement; participates in the bid process for assigned projects. Supervises the use and operation of tools, equipment, and vehicles; ensures that tools, equipment, and vehicles are safely operated, maintained, and secured when not in use; schedules service, repair, and replacement of tools and equipment. Inspects work in progress and completed work of assigned employees and contractors for accuracy, proper work methods and techniques, and compliance with applicable standards and specifications. Coordinates assigned services and operations with those of other divisions and outside agencies. Supervises the operation and maintenance of water production and treatment facilities using supervisory data acquisition and control (SCADA) system to ensure adequate supply of water for distribution in the system to meet normal and emergency consumer demands. Oversees water quality monitoring by ensuring operational adjustments made to the treatment system follow water quality standards and regulatory requirements. Reads and interprets schematics, drawings, diagrams, blueprints, and related technical documentation. Provides staff assistance to management; prepares and presents staff reports and other written materials; supervises the establishment and maintenance of reports, records and files; ensures the proper documentation of operations and activities. Provides information to the public; investigates and responds to complaints and inquiries from citizens, other departments, and agencies; recommends corrective actions to resolve issues. Maintains files, databases, and records related to water construction and maintenance and operations; prepares a variety of written reports, memoranda, and correspondence. Represents the City in meetings with members of other public and private organizations, community groups, contractors, developers, and the public. Ensures staff compliance with all City and mandated safety rules, regulations, and protocols. Performs other duties as assigned. Requirements Knowledge of: Principles and practices of employee supervision, mentorship and leadership, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly Principles, practices, tools, and materials required to maintain, operate, and control water treatment and production systems, reservoirs, and related infrastructure, facilities, and equipment Principles, operational characteristics, and use of SCADA to monitor and control water treatment and production plant and facilities Principles, practices, and techniques of handling and processing water samples and routine laboratory procedures Principles, practices, methods, tools, and testing equipment used in the installation, maintenance, calibration, and repair of electrical, electronic, and mechanical equipment Basic mechanical, electrical, and hydraulic principles Principles and practices of preventative maintenance plans Operational characteristics, use of, and maintenance requirements of a variety of hand and power tools, vehicles, and equipment required for the work Occupational hazards and safety equipment and practices related to the work, including confined space entry Basic mathematics Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed Principles of developing and maintaining a diverse, equitable, and inclusive environment Effective customer service techniques Ability to: Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities Supervise the operation, monitoring, and maintenance of water treatment and production systems, reservoirs, and related infrastructure, facilities, and equipment Compile, analyze system requirements, and evaluate operational data and information, recognize unusual, inefficient, and/or dangerous operating conditions, and take appropriate action Research, analyze, and evaluate new service delivery methods, procedures, and techniques Respond to complaints or inquiries from citizens, staff, and outside organizations Read, understand, and interpret blueprints, plans, and specifications Prepare clear, effective, and accurate reports, correspondence, and other written materials Maintain accurate logs, records, and written records of work performed Plan and organize work to meet changing priorities and deadlines Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks Work with persons from diverse social, cultural and economic backgrounds as well as a variety of work styles, personalities, and approaches Provide effective customer service Communicate effectively, both orally and in writing Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work REQUIREMENTS Minimum Qualifications: Option A: Education: Graduation from an accredited college with an associate degree or 60 semester units or quarter unit equivalent of college level coursework in engineering, water systems technology, water treatment management, business or public administration or a related field. Experience: Six years of recent, paid work experience in the operation and maintenance of a potable water treatment plant including two years of supervisory or lead experience. Experience with reverse osmosis water systems and advanced oxidation is desirable. One year of supervisory or lead experience and successful completion of the City of Santa Monica’s Pre-Supervisory Academy may substitute for two years of lead or supervisory experience. Additional recent, related work experience may substitute for the educational requirement on a year for year basis. (Successful completion of 30 semester units or the equivalent is equal to one year of the additional required work experience). Option B: Education: Graduation from an accredited college with an associate degree or 60 semester units or quarter unit equivalent of college level coursework. Experience: Eight years of recent, paid work experience in the operation and maintenance of a potable water treatment plant including two years of supervisory or lead experience. Experience with reverse osmosis water systems and advanced oxidation is desirable. One year of supervisory or lead experience and successful completion of the City of Santa Monica’s Pre-Supervisory Academy may substitute for two years of lead or supervisory experience. Additional recent, related work experience may substitute for the educational requirement on a year for year basis. (Successful completion of 30 semester units or the equivalent is equal to one year of the additional required work experience). Licenses and Certifications: Possession of a valid California Class C driver’s license. Must obtain a Hazmat endorsement issued by the California Department of Motor Vehicles within one year from date of hire. Possession of a valid Grade IV (T4) Water Treatment Operator Certificate issued by the California State Water Resources Control Board required at the time of application. The Grade V (T5) Water Treatment Operator Certificate issued by the California State Water Resources Control Board must be obtained within eighteen months of employment. Possession of valid Grade III (D3) Water Distribution Operator Certificate issued by the California State Water Resources Control Board required at the time of application and maintained throughout employment. Supplemental Information How to Apply: Applicants must submit a completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process. If you would like for your education and certifications to be considered, you must attach a them to your online application. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the filing deadline. Failure to do so may result in your application being evaluated without the education being considered. Selection Process: All applicants must submit clear, concise and complete information regarding your work history and qualifications for the position. All applications will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Testing may consist of a combination of any of the following and is subject to change as needs dictate: Training and Experience Evaluation - 100% Oral Interview If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position. Background Investigation: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. Inclusion & Diversity Statement The City of Santa Monica is a progressive, inclusive and culturally rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and Marine Park Childcare Center. Closing Date/Time: 4/8/2024 5:30 PM Pacific
Mar 20, 2024
Full Time
Job Summary Plans, organizes, coordinates, and provides supervision and oversight for the City’s water production, treatment and storage facilities; provides administrative support and assistance to management in areas of expertise. Representative Duties Plans, organizes, assigns, supervises, and reviews the work of staff responsible for the City’s water production, treatment, and storage facilities. Participates in the development of goals, objectives, policies, and procedures for assigned services and programs; recommends and implements policies and procedures, including standard operating procedures for assigned operations. Monitors water production and treatment; identifies opportunities for improving service delivery and procedures; provides recommendations concerning process changes and reviews with appropriate management staff; implements improvements. Determines and recommends equipment, materials, and staffing needs for assigned operations, projects, and programs; participates in the annual budget preparation; prepares detailed cost estimates; maintains a variety of records and prepares routine reports of work performance. Plans and lays out maintenance and repair projects; monitors and controls supplies and equipment; orders supplies and tools; prepares documents for equipment procurement; participates in the bid process for assigned projects. Supervises the use and operation of tools, equipment, and vehicles; ensures that tools, equipment, and vehicles are safely operated, maintained, and secured when not in use; schedules service, repair, and replacement of tools and equipment. Inspects work in progress and completed work of assigned employees and contractors for accuracy, proper work methods and techniques, and compliance with applicable standards and specifications. Coordinates assigned services and operations with those of other divisions and outside agencies. Supervises the operation and maintenance of water production and treatment facilities using supervisory data acquisition and control (SCADA) system to ensure adequate supply of water for distribution in the system to meet normal and emergency consumer demands. Oversees water quality monitoring by ensuring operational adjustments made to the treatment system follow water quality standards and regulatory requirements. Reads and interprets schematics, drawings, diagrams, blueprints, and related technical documentation. Provides staff assistance to management; prepares and presents staff reports and other written materials; supervises the establishment and maintenance of reports, records and files; ensures the proper documentation of operations and activities. Provides information to the public; investigates and responds to complaints and inquiries from citizens, other departments, and agencies; recommends corrective actions to resolve issues. Maintains files, databases, and records related to water construction and maintenance and operations; prepares a variety of written reports, memoranda, and correspondence. Represents the City in meetings with members of other public and private organizations, community groups, contractors, developers, and the public. Ensures staff compliance with all City and mandated safety rules, regulations, and protocols. Performs other duties as assigned. Requirements Knowledge of: Principles and practices of employee supervision, mentorship and leadership, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly Principles, practices, tools, and materials required to maintain, operate, and control water treatment and production systems, reservoirs, and related infrastructure, facilities, and equipment Principles, operational characteristics, and use of SCADA to monitor and control water treatment and production plant and facilities Principles, practices, and techniques of handling and processing water samples and routine laboratory procedures Principles, practices, methods, tools, and testing equipment used in the installation, maintenance, calibration, and repair of electrical, electronic, and mechanical equipment Basic mechanical, electrical, and hydraulic principles Principles and practices of preventative maintenance plans Operational characteristics, use of, and maintenance requirements of a variety of hand and power tools, vehicles, and equipment required for the work Occupational hazards and safety equipment and practices related to the work, including confined space entry Basic mathematics Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed Principles of developing and maintaining a diverse, equitable, and inclusive environment Effective customer service techniques Ability to: Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities Supervise the operation, monitoring, and maintenance of water treatment and production systems, reservoirs, and related infrastructure, facilities, and equipment Compile, analyze system requirements, and evaluate operational data and information, recognize unusual, inefficient, and/or dangerous operating conditions, and take appropriate action Research, analyze, and evaluate new service delivery methods, procedures, and techniques Respond to complaints or inquiries from citizens, staff, and outside organizations Read, understand, and interpret blueprints, plans, and specifications Prepare clear, effective, and accurate reports, correspondence, and other written materials Maintain accurate logs, records, and written records of work performed Plan and organize work to meet changing priorities and deadlines Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks Work with persons from diverse social, cultural and economic backgrounds as well as a variety of work styles, personalities, and approaches Provide effective customer service Communicate effectively, both orally and in writing Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work REQUIREMENTS Minimum Qualifications: Option A: Education: Graduation from an accredited college with an associate degree or 60 semester units or quarter unit equivalent of college level coursework in engineering, water systems technology, water treatment management, business or public administration or a related field. Experience: Six years of recent, paid work experience in the operation and maintenance of a potable water treatment plant including two years of supervisory or lead experience. Experience with reverse osmosis water systems and advanced oxidation is desirable. One year of supervisory or lead experience and successful completion of the City of Santa Monica’s Pre-Supervisory Academy may substitute for two years of lead or supervisory experience. Additional recent, related work experience may substitute for the educational requirement on a year for year basis. (Successful completion of 30 semester units or the equivalent is equal to one year of the additional required work experience). Option B: Education: Graduation from an accredited college with an associate degree or 60 semester units or quarter unit equivalent of college level coursework. Experience: Eight years of recent, paid work experience in the operation and maintenance of a potable water treatment plant including two years of supervisory or lead experience. Experience with reverse osmosis water systems and advanced oxidation is desirable. One year of supervisory or lead experience and successful completion of the City of Santa Monica’s Pre-Supervisory Academy may substitute for two years of lead or supervisory experience. Additional recent, related work experience may substitute for the educational requirement on a year for year basis. (Successful completion of 30 semester units or the equivalent is equal to one year of the additional required work experience). Licenses and Certifications: Possession of a valid California Class C driver’s license. Must obtain a Hazmat endorsement issued by the California Department of Motor Vehicles within one year from date of hire. Possession of a valid Grade IV (T4) Water Treatment Operator Certificate issued by the California State Water Resources Control Board required at the time of application. The Grade V (T5) Water Treatment Operator Certificate issued by the California State Water Resources Control Board must be obtained within eighteen months of employment. Possession of valid Grade III (D3) Water Distribution Operator Certificate issued by the California State Water Resources Control Board required at the time of application and maintained throughout employment. Supplemental Information How to Apply: Applicants must submit a completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process. If you would like for your education and certifications to be considered, you must attach a them to your online application. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the filing deadline. Failure to do so may result in your application being evaluated without the education being considered. Selection Process: All applicants must submit clear, concise and complete information regarding your work history and qualifications for the position. All applications will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Testing may consist of a combination of any of the following and is subject to change as needs dictate: Training and Experience Evaluation - 100% Oral Interview If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position. Background Investigation: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. Inclusion & Diversity Statement The City of Santa Monica is a progressive, inclusive and culturally rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and Marine Park Childcare Center. Closing Date/Time: 4/8/2024 5:30 PM Pacific
Announcement Number: 46611 Open to all qualified persons. Posted 03/12/2024 Close Date: 04/02/2024 Recruiter: JON TERRAZAS Phone: (775)684-0116 Email: j.terrazas@admin.nv.gov Applications accepted for another 5 Days 18 Hrs 43 Mins The Position Park Rangers (Commissioned) participate in operations, law enforcement, resource management, interpretation and maintenance activities at an assigned State park. Incumbents possess a degree of knowledge and proficiency sufficient to perform advanced-level work and may provide work direction and training to others. This recruitment is for a commissioned Park Ranger III underfilling a commissioned Park Supervisor II position. The incumbent may auto-progress to the next level of the series after meeting the minimum qualifications for the classification and satisfactory performance and endorsement by their appointing authority. This position is responsible for the management of Cathedral Gorge State Park, the Regional visitor Center near Panaca, Nevada and Beaver Dam State Park 36 miles from Caliente. The role entails comprehensive management responsibilities, including the supervision of both permanent and seasonal personnel, administration of budgetary considerations, oversight of fee collection, and the maintenance and operation of facilities. As the incumbent, you will be tasked with decision-making pertaining to resources, facility upkeep, equipment, and materials. This commissioned position includes law enforcement duties, with responsibilities for public safety, requiring flexibility in working hours and shifts, including weekends and holidays, amidst diverse weather conditions. In addition to these duties, the successful candidate must ensure a high standard of customer service, develop and present various visitor programs, and engage in ground/facility maintenance and custodial responsibilities. Note that park residency at this location is not available. Applicants seeking consideration must express their capacity to work in this geographical setting. Given the commissioned nature of this role, candidates not presently certified by the Nevada Peace Officer Standards and Training (POST) must successfully complete a POST-approved Category 1 Peace Officer Academy, with associated costs covered by the agency. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCO To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-13_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university with a major or minor in park management, outdoor recreation management, ecology, forestry, biology, agriculture, education, natural or environmental sciences, horticulture, history/folklore, wildlife management, museum management, park interpretation, business or public administration, criminal justice, or related field, and two years of professional park ranger experience in park operations and maintenance; OR one year of experience as a Park Ranger II (Commissioned) in Nevada State service; OR an equivalent combination of education and experience as described above. Special Notes Applicants must meet minimum standards for appointment as a peace officer as established in the Nevada Revised Statutes and Nevada Administrative Code. Incumbents must complete a P.O.S.T. academy within 18 months of appointment. The physical agility exam consists of: a) Vertical jump of no less than 14 inches; b) The Illinois Agility Run in 19.5 seconds or less; c) complete not less than 30 sit-ups in 1 minute; d) complete not less than 23 consecutive push-ups; e) 300 meter run in 68 seconds or less; f) 1.5 mile run/walk in 16 minutes and 57 seconds or less; g) lift and carry a 70-90 pound bag of cement/sand from the ground and carry 10 feet to tailgate of a standard pick-up truck and then return, repeated three times; h) 100 yard swim in 5 minutes. Special Requirements Positions are subject to call back and must work various hours and/or shifts. Positions require statewide travel. Positions require work on evenings, weekends, and/or holidays. As part of the selection process, the Division of State Parks requires; a) Physical agility exam; b) Comprehensive background investigation which will include a urinalysis, polygraph and a psychological examination; c) Physical examination. The cost will be covered by the hiring agency. A valid driver's license is required at the time of appointment and as a condition of continued employment. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204
Mar 13, 2024
Full Time
Announcement Number: 46611 Open to all qualified persons. Posted 03/12/2024 Close Date: 04/02/2024 Recruiter: JON TERRAZAS Phone: (775)684-0116 Email: j.terrazas@admin.nv.gov Applications accepted for another 5 Days 18 Hrs 43 Mins The Position Park Rangers (Commissioned) participate in operations, law enforcement, resource management, interpretation and maintenance activities at an assigned State park. Incumbents possess a degree of knowledge and proficiency sufficient to perform advanced-level work and may provide work direction and training to others. This recruitment is for a commissioned Park Ranger III underfilling a commissioned Park Supervisor II position. The incumbent may auto-progress to the next level of the series after meeting the minimum qualifications for the classification and satisfactory performance and endorsement by their appointing authority. This position is responsible for the management of Cathedral Gorge State Park, the Regional visitor Center near Panaca, Nevada and Beaver Dam State Park 36 miles from Caliente. The role entails comprehensive management responsibilities, including the supervision of both permanent and seasonal personnel, administration of budgetary considerations, oversight of fee collection, and the maintenance and operation of facilities. As the incumbent, you will be tasked with decision-making pertaining to resources, facility upkeep, equipment, and materials. This commissioned position includes law enforcement duties, with responsibilities for public safety, requiring flexibility in working hours and shifts, including weekends and holidays, amidst diverse weather conditions. In addition to these duties, the successful candidate must ensure a high standard of customer service, develop and present various visitor programs, and engage in ground/facility maintenance and custodial responsibilities. Note that park residency at this location is not available. Applicants seeking consideration must express their capacity to work in this geographical setting. Given the commissioned nature of this role, candidates not presently certified by the Nevada Peace Officer Standards and Training (POST) must successfully complete a POST-approved Category 1 Peace Officer Academy, with associated costs covered by the agency. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCO To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-13_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university with a major or minor in park management, outdoor recreation management, ecology, forestry, biology, agriculture, education, natural or environmental sciences, horticulture, history/folklore, wildlife management, museum management, park interpretation, business or public administration, criminal justice, or related field, and two years of professional park ranger experience in park operations and maintenance; OR one year of experience as a Park Ranger II (Commissioned) in Nevada State service; OR an equivalent combination of education and experience as described above. Special Notes Applicants must meet minimum standards for appointment as a peace officer as established in the Nevada Revised Statutes and Nevada Administrative Code. Incumbents must complete a P.O.S.T. academy within 18 months of appointment. The physical agility exam consists of: a) Vertical jump of no less than 14 inches; b) The Illinois Agility Run in 19.5 seconds or less; c) complete not less than 30 sit-ups in 1 minute; d) complete not less than 23 consecutive push-ups; e) 300 meter run in 68 seconds or less; f) 1.5 mile run/walk in 16 minutes and 57 seconds or less; g) lift and carry a 70-90 pound bag of cement/sand from the ground and carry 10 feet to tailgate of a standard pick-up truck and then return, repeated three times; h) 100 yard swim in 5 minutes. Special Requirements Positions are subject to call back and must work various hours and/or shifts. Positions require statewide travel. Positions require work on evenings, weekends, and/or holidays. As part of the selection process, the Division of State Parks requires; a) Physical agility exam; b) Comprehensive background investigation which will include a urinalysis, polygraph and a psychological examination; c) Physical examination. The cost will be covered by the hiring agency. A valid driver's license is required at the time of appointment and as a condition of continued employment. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204