EMERGENCY CALL TAKER

  • Stanislaus County, CA
  • Modesto, California
  • Jun 28, 2019
Full Time Clerical and Administrative Support Customer Service Dispatch and Telecommunications
  • Salary: $42,952.00 - $52,187.20 Annually

Job Description

About the Department and the Position
GENERAL INFORMATION

This recruitment is being conducted to fill vacancies for Stanislaus Regional 9-1-1 and establish an eligible list to fill future full-time and part-time vacancies. While this is a continuous recruitment, we encourage you to apply immediately, as this recruitment may close at any time.

BILINGUAL APPLICANTS ARE ENCOURAGED TO APPLY.

Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please callNEOGOVat 1-855-524-5627

The tentative schedule for testingin 2019 is as follows:

Please note these dates are tentative and subject to change. You will be notified to each testing event at least seven(7) days prior to the actual test date.

ABOUT THE COUNTY

Stanislaus County is located in Central California within 90 minutes of the San Francisco Bay Area, the Silicon Valley, Sacramento, the Sierra Nevada Mountains and California's Central Coast. With an estimated 538,388 people calling this area home, the community reflects a region rich in diversity with a strong sense of community. Two of California's major north-south transportation routes (Interstate 5 and Highway 99) intersect the area and the County has quickly become one of the dominant logistics center locations on the west coast.

The County is home to a vibrant arts community with the world-class Gallo Center for the Arts, a symphony orchestra, and abundant visual and performing arts. Stanislaus County is a global center for agribusiness, positioned by its mild Mediterranean climate, rich soils and progressive farming practices.

The area is recognized internationally for agricultural innovation with wine, almonds, poultry, milk, cattle, and walnuts being some of the features industries. The County is also home to Stanislaus State University, Modesto Junior College and benefits from satellite locations of other high quality educational institutions. The County was established in 1854 and has a total land area of 1,515 square miles. Temperatures range from an average low of 38 degrees Fahrenheit in the winter, to an average high of 85 degrees in the summer.

ABOUT THE DEPARTMENT

Stanislaus Regional 9-1-1 provides twenty-four hours a day, seven days a week public safety emergency dispatch service and is the answering point for the 911 telephone system. Dispatching is provided for 22 Law Enforcement and Fire agencies within Stanislaus County.

ABOUT THE POSITION

The Emergency Call Taker is the entry-level classification for newly appointed and inexperienced employees in the Emergency Dispatcher classification series. Emergency Dispatch provides twenty-four hours a day, seven-days a week public safety emergency dispatch service, and is the focal point for the 9-1-1 telephone system. Shifts are day, evening and nights, rotating every four months. The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. In addition to formalized training, Emergency Call Takers, under direct supervision, learn and practice standardized dispatching procedures, and gain knowledge of the operations of the 9-1-1 emergency telephone system and the computer-aided dispatching system. Individuals in this position will be required to demonstrate their competence through verbal and practical tests and performance evaluations on a weekly basis during their trainee employment. This is necessary due to the high degree of liability the call taker can incur both individually and for the County or contract Public Safety Agency. The basic qualification to advance to an Emergency Dispatcher shall be proficiency in the skills of an Emergency Call Taker PLUS one radio position group (Fire, Police, and Sheriff). This position is subject to overtime, standby, and callback assignments.

PERSONAL HISTORY STATEMENT (PHS) REVIEW/SELECTION INTERVIEW - PASS/FAIL

Candidates who pass the written examination will complete a PHS. Those who satisfactorily perform in the PHS Review/Selection Interview process may move forward in the recruitment process. A sample similar to the PHS requiredis viewable by clicking on the following link and selectingBackground/Hiring Form 2-255 Personal History Statement - Public Safety Dispatcher:http://www.post.ca.gov/forms.aspx

Typical Tasks
  • Receive complaints and requests for assistance at the Stanislaus Regional 9-1-1;
  • Procure accurate and timely information needed to classify and dispatch user agencies;
  • Classify complaint type and enter data into the Computer Aided Dispatch (CAD) system;
  • Determine appropriate response and course of action in accordance with established policy, procedures, and codes;
  • Provide information to field units, the public and other agencies; and
  • Relay calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system.

Minimum Qualifications (Skills, Ability, Knowledge, Education/Experience)

SKILLS/ABILITIES
  • Quickly and accurately follow written and oral instruction;
  • Learn rules and regulations quickly and interpret them correctly;
  • Reason clearly, analyzing situations rapidly and accurately in order to quickly adopt an effective course of action;
  • Speak clearly and concisely using proper English;
  • Hear and distinguish between several voices at the same time while acquiring and retaining the information;
  • Spell correctly using proper English;
  • Function efficiently and calmly under pressure;
  • Type accurately at a minimum speed of 35 (net) words per minute;
  • Rapidly and accurately operate complex computerized equipment;
  • Read and understand maps;
  • Monitor multiple CRT screens simultaneously;
  • Properly use a headset;
  • Be independently mobile during limited staffing hours;
  • Pick up and carry manuals and directories weighing up to 12 pounds;
  • Sit continuously for long periods of time during a twelve-hour shift; and
  • Neck movement is required when performing job tasks such as viewing the keyboard, mouse, monitor screens, reading, research, page turning and handwriting.

KNOWLEDGE
  • The techniques, procedures and methods used in the operation of a public safety communications center;
  • The use and proper care of radio, telephone and other job-related equipment;
  • Federal Communications Commission rules and regulations pertinent to public safety operations;
  • The location of major streets, highways, rivers, public places and geographical landmarks within Stanislaus County; and
  • The general functions of the Sheriff's Department, City Police, Fire Departments and other public safety agencies.
EDUCATION/EXPERIENCE
  • Graduation from high school or possession of the high school level General Education Development (GED) Certificate;AND
  • Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above. An example is call taking experience in a computer-aided public safety dispatch center;AND
TYPING CERTIFICATE
  • A typing certification (within four years) from Workforce Development, a temporary staffing agency or a comparable institution is required to be attached to your application. Internet typing certificates are not accepted. The certificate must be a three (3) to five (5) minute timed test, net corrected of 35 words per minute (WPM). Typing certificates must be on agency letterhead, dated and signed by the issuing agency and have net words per minute listed. You may also fax to (209) 544-6226.

LICENSE
  • Applicants must possess and maintain a valid California Driver's License and remain free from repeated preventable accidents.
BACKGROUND
  • All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information.

In addition to the minimum qualifications, applicant screening will focus on the following desirable categories. Please list any qualifications you may have within the "Duties" section of the online application.

DESIRABLE QUALIFICATIONS
  • Six (6) months of call taking experiences in an emergency dispatch environment at time of appointment.

Application and Selection Procedures
CLASSIFICATION INFORMATION

Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Emergency Dispatchers Bargaining Unit for labor relations purposes.

Individuals who are in a full-time classified position are required to serve a twelve-month probationary period, which may be extended an additional six months for a total of eighteen months. The probationary period does not apply to unclassified positions.

EQUAL EMPLOYMENT OPPORTUNITY

The County of Stanislaus is an Equal Opportunity Employer. All qualified applicants are encouraged to submit online application(s) for open position(s).
  • Stanislaus County is committed to establishing and maintaining effective working relationships with the general public, co-workers, supervisors, and members of diverse cultural and linguistic backgrounds regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, pregnancy related condition, marital status, gender/sex, sexual orientation, gender identity, gender expression, age (over 40), political affiliation or belief, or military or veteran status.

APPLICATION PROCEDURES/FINAL FILING DATE

Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications.

RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION FORM.

Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application form. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications.

RECRUITMENT ACCOMMODATIONS

Arrangements may be made to accommodate disabilities or religious convictions. Applicants requiring testing accommodations are required to complete and submit the Testing Accommodation Request Form prior to the test administration date. Special arrangements for religious convictions should be included in the"Additional Information" section of the application http://www.stancounty.com/personnel/pdf/ADATestingForm.pdfform.

GENERAL QUALIFICATIONS
  • Pass County-paid pre-employment drug screening *if applicable and job-related background investigation.
  • Perform job duties in a manner assuring a safe working environment for oneself and others.
  • Maintain confidential information according to the legal standards and/or County regulations as required.
APPLICATION AND/OR EXAMINATION APPEAL RIGHTS

Application and/or examination results may be appealed by applicants presenting facts alleging irregularity, fraud and/or error in application screening or in exam scoring. Appeals must be in writing and submitted to the Chief Executive Officer within seven (7) days after the examination results are mailed.

DISCLAIMER

Stanislaus County reserves the right to revise the examination plan described in this flyer to better meet the needs of County service. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The information contained in the bulletin is information, which sets forth a general summary of benefits for this respective position. This information is not legally binding. The benefits and other information regarding this position may be found in the Stanislaus County Code, the Stanislaus County Personnel Policies manual, or in the applicable Memorandum of Understandings, and such information prevails over information contained in this flyer. Questions regarding this announcement may be directed to the Stanislaus County Chief Executive Office/ Personnel.
The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under "Disability Management".

Find out if you qualify for the AES Public Service Loan Forgiveness program for full-time public sector employees (PSLF) by contacting (866) 706-5005.

https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service




Closing Date/Time: Continuous