Client Services Intake and Dispatch Coordinator

Summary

People call us on their worst days. A burst pipe, a flooded basement, water where it should not be. When that call comes in, you are the first voice they hear and the person who sets everything in motion. As a Client Services Intake and Dispatch Coordinator at Rytech Restoration, you are the operational hub that connects our customers to our teams and keeps every job moving from that first call to the final update.About Rytech RestorationRytech Restoration is a trusted name in residential and light commercial property restoration. Our local teams handle water damage, mold remediation, and property recovery with care and professionalism. As part of Fortify Companies, we are part of a growing family that is redefining property protection, from prevention to restoration, across markets nationwide.Hours: 11am - 8PM ESTWhat You'll DoManage incoming call queues and provide professional, empathetic service to customers during high-stress situationsAssign and dispatch service requests to technicians via email and internal platformsAccurately enter and update assignments, notes, and scheduling details across multiple systemsTrack job status and ensure timely updates, including inspection schedules and completion milestonesProactively follow up on assignments, including addressing delays, rejections, or missing information before they become problemsCommunicate clearly with technicians, vendors, customers, and internal teammates throughout each jobMaintain detailed, organized documentation so everyone on the team has the visibility they needIdentify gaps or inefficiencies in workflows and flag them for improvementPerform other duties as assigned to support the needs of the team and businessRequirementsRequired:High school diploma or equivalent1 or more years of customer service, dispatch, or administrative experienceExcellent written and verbal communication skillsHigh attention to detail and accuracy in data entry and documentationAbility to manage multiple priorities in a fast-paced, high-volume environmentComfortable navigating multiple software systems and email platforms at the same timePreferred:Experience in restoration, insurance claims, dispatch, or call center operationsFamiliarity with CRM or job management platformsExperience handling escalations or service recovery situationsYou Will Thrive Here If You AreSomeone who stays calm and focused when the volume picks upA self-starter who takes ownership and does not wait to be directedDetail-oriented in a way that matters: you get it right the first time, every timeEnergized by work that has a visible impact on real people having a tough dayA strong communicator who can shift tone and approach depending on who you are talking toBenefitsA role with real impact: you are helping people through some of the hardest moments of their livesThe stability of a 30-year-old company with the energy of a growing national brandCareer growth across multiple companies and markets under the Fortify umbrellaA team that values plain talk, hard work, and doing right by our customersPay range: $17 to $19/hr, with competitive benefitsThe chance to be part of something new: we are building the future of property protection, and your voice matters hereEqual Opportunity EmployerRytech Restoration is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.#J-18808-Ljbffr

Job Description

People call us on their worst days. A burst pipe, a flooded basement, water where it should not be. When that call comes in, you are the first voice they hear and the person who sets everything in motion. As a Client Services Intake and Dispatch Coordinator at Rytech Restoration, you are the operational hub that connects our customers to our teams and keeps every job moving from that first call to the final update.About Rytech RestorationRytech Restoration is a trusted name in residential and light commercial property restoration. Our local teams handle water damage, mold remediation, and property recovery with care and professionalism. As part of Fortify Companies, we are part of a growing family that is redefining property protection, from prevention to restoration, across markets nationwide.Hours: 11am - 8PM ESTWhat You'll DoManage incoming call queues and provide professional, empathetic service to customers during high-stress situationsAssign and dispatch service requests to technicians via email and internal platformsAccurately enter and update assignments, notes, and scheduling details across multiple systemsTrack job status and ensure timely updates, including inspection schedules and completion milestonesProactively follow up on assignments, including addressing delays, rejections, or missing information before they become problemsCommunicate clearly with technicians, vendors, customers, and internal teammates throughout each jobMaintain detailed, organized documentation so everyone on the team has the visibility they needIdentify gaps or inefficiencies in workflows and flag them for improvementPerform other duties as assigned to support the needs of the team and businessRequirementsRequired:High school diploma or equivalent1 or more years of customer service, dispatch, or administrative experienceExcellent written and verbal communication skillsHigh attention to detail and accuracy in data entry and documentationAbility to manage multiple priorities in a fast-paced, high-volume environmentComfortable navigating multiple software systems and email platforms at the same timePreferred:Experience in restoration, insurance claims, dispatch, or call center operationsFamiliarity with CRM or job management platformsExperience handling escalations or service recovery situationsYou Will Thrive Here If You AreSomeone who stays calm and focused when the volume picks upA self-starter who takes ownership and does not wait to be directedDetail-oriented in a way that matters: you get it right the first time, every timeEnergized by work that has a visible impact on real people having a tough dayA strong communicator who can shift tone and approach depending on who you are talking toBenefitsA role with real impact: you are helping people through some of the hardest moments of their livesThe stability of a 30-year-old company with the energy of a growing national brandCareer growth across multiple companies and markets under the Fortify umbrellaA team that values plain talk, hard work, and doing right by our customersPay range: $17 to $19/hr, with competitive benefitsThe chance to be part of something new: we are building the future of property protection, and your voice matters hereEqual Opportunity EmployerRytech Restoration is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.#J-18808-Ljbffr