University Medical Center of Southern Nevada
Las Vegas, Nevada, United States
Position Summary EMPLOYER-PAID PENSION PLAN (NEVADA PERS) COMPETITIVE SALARY & BENEFITS PACKAGE As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients. We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status. ***** REQUIRED TO BE ONSITE. NOT A REMOTE POSITION. ***** Position Summary: Responsible for researching codes and abstracting medical information to determine that accurate, complete and billable codes are provided for Outpatient/Physician Clinical services for UMC. Identifies and reports coding opportunities and recommendation for improvement. Monitors and reports trend and escalates discrepancies to management. Job Requirement Education/Experience: Equivalent to graduation from high school and two (2) years of outpatient (physician’s office, ambulatory surgery centers, emergency department ,or multidisciplinary medical practice/group coding experience. Formal education in a related field may be substituted for experience on a year to year basis. Licensing/Certification Requirements: To include one or a combination of the following: - Certified Coding Specialist (CCS) - Certified Professional Coder (CPC) - Certified Outpatient Coder (COC) - Certified Coding Specialist - Physician based (CCS-P) - Registered Health Information Administrator (RHIA) - Registered Health Information Technician(RHIT) Knowledge, Skills, Abilities, and Physical Requirements Knowledge of: Outpatient code sets including CPT, HCPCS, ICD10-CM/PCS, and Medicare hospital and physician outpatient coding and reimbursement regulations; current healthcare based technology and Electronic Health Record (EHR) practices; coding guidelines; departmental policies and procedures; medical terminology, anatomy and physiology, disease process and minor surgical procedures; laws, codes, rules and regulations governing area of assignment; revenue cycle workflows (charges/charge master, code edits, auditing, denials management, and document improvement); department and hospital safety practice and procedures; patient rights; age specific patient care practices; infection control policies and practices; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures. Skill in: Coding and maintaining department specific quality standards and meet productivity standards as documented by the department and organization; reviewing and abstracting information; data collection, manipulation and retrieval; reviewing and checking documents to ensure completeness and accuracy; meeting strict productivity standards; concentrating for long periods of time while dealing with distractions; reporting inconsistencies and discrepancies with established standards and guidelines; using 3M 360 or similar integrated encoder computer assisted coding systems; Webex; running queries; reviewing denials; preparing technical reports; paying attention to detail and accuracy; handling patient and organizational information in a confidential manner; using computers and related software applications; communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment. Physical Requirements and Working Conditions: Mobility to work in a typical office setting and use standard equipment, sit and retain concentration for extended periods of time, vision to read printed materials and VDT screens, and hearing and speech to communicate effectively in-person and over the telephone. Strength and agility to exert up to 20 pounds of force occasionally and/or an eligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification. The University Medical Center of Southern Nevada offers a comprehensive & competitive benefits package: Employer Paid Pension Plan through Nevada Public Employees' Retirement System "PERS"!https://www.nvpers.org/front Vestingin the pension plan after 5 years of qualifying employment! Health/Dental/Vision Insurance - Less than $20 per paycheck for employee-only coverage Consolidated Annual Leave (CAL) - CAL is used for personal leave, holidays (eleven scheduled holidays per year), doctor appointments, vacation, and sick days up to 16 consecutive scheduled work hours (short-term sick leave), etc. Extended Illness Bank (a/k/a Sick Bank) 457 Deferred Compensation Plan Comprehensive Group Health Insurance Plan Nevada has no State Income Tax No Social Security (FICA) Deduction As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients. We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status. THE UNIVERSITY MEDICAL CENTER OF SOUTHERN NEVADA IS AN AFFIRMATIVE ACTION/ EQUAL OPPORTUNITY EMPLOYER Closing Date/Time: Continuous
Mar 05, 2024
Full Time
Position Summary EMPLOYER-PAID PENSION PLAN (NEVADA PERS) COMPETITIVE SALARY & BENEFITS PACKAGE As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients. We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status. ***** REQUIRED TO BE ONSITE. NOT A REMOTE POSITION. ***** Position Summary: Responsible for researching codes and abstracting medical information to determine that accurate, complete and billable codes are provided for Outpatient/Physician Clinical services for UMC. Identifies and reports coding opportunities and recommendation for improvement. Monitors and reports trend and escalates discrepancies to management. Job Requirement Education/Experience: Equivalent to graduation from high school and two (2) years of outpatient (physician’s office, ambulatory surgery centers, emergency department ,or multidisciplinary medical practice/group coding experience. Formal education in a related field may be substituted for experience on a year to year basis. Licensing/Certification Requirements: To include one or a combination of the following: - Certified Coding Specialist (CCS) - Certified Professional Coder (CPC) - Certified Outpatient Coder (COC) - Certified Coding Specialist - Physician based (CCS-P) - Registered Health Information Administrator (RHIA) - Registered Health Information Technician(RHIT) Knowledge, Skills, Abilities, and Physical Requirements Knowledge of: Outpatient code sets including CPT, HCPCS, ICD10-CM/PCS, and Medicare hospital and physician outpatient coding and reimbursement regulations; current healthcare based technology and Electronic Health Record (EHR) practices; coding guidelines; departmental policies and procedures; medical terminology, anatomy and physiology, disease process and minor surgical procedures; laws, codes, rules and regulations governing area of assignment; revenue cycle workflows (charges/charge master, code edits, auditing, denials management, and document improvement); department and hospital safety practice and procedures; patient rights; age specific patient care practices; infection control policies and practices; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures. Skill in: Coding and maintaining department specific quality standards and meet productivity standards as documented by the department and organization; reviewing and abstracting information; data collection, manipulation and retrieval; reviewing and checking documents to ensure completeness and accuracy; meeting strict productivity standards; concentrating for long periods of time while dealing with distractions; reporting inconsistencies and discrepancies with established standards and guidelines; using 3M 360 or similar integrated encoder computer assisted coding systems; Webex; running queries; reviewing denials; preparing technical reports; paying attention to detail and accuracy; handling patient and organizational information in a confidential manner; using computers and related software applications; communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment. Physical Requirements and Working Conditions: Mobility to work in a typical office setting and use standard equipment, sit and retain concentration for extended periods of time, vision to read printed materials and VDT screens, and hearing and speech to communicate effectively in-person and over the telephone. Strength and agility to exert up to 20 pounds of force occasionally and/or an eligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification. The University Medical Center of Southern Nevada offers a comprehensive & competitive benefits package: Employer Paid Pension Plan through Nevada Public Employees' Retirement System "PERS"!https://www.nvpers.org/front Vestingin the pension plan after 5 years of qualifying employment! Health/Dental/Vision Insurance - Less than $20 per paycheck for employee-only coverage Consolidated Annual Leave (CAL) - CAL is used for personal leave, holidays (eleven scheduled holidays per year), doctor appointments, vacation, and sick days up to 16 consecutive scheduled work hours (short-term sick leave), etc. Extended Illness Bank (a/k/a Sick Bank) 457 Deferred Compensation Plan Comprehensive Group Health Insurance Plan Nevada has no State Income Tax No Social Security (FICA) Deduction As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients. We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status. THE UNIVERSITY MEDICAL CENTER OF SOUTHERN NEVADA IS AN AFFIRMATIVE ACTION/ EQUAL OPPORTUNITY EMPLOYER Closing Date/Time: Continuous
University Medical Center of Southern Nevada
Las Vegas, Nevada, United States
Position Summary EMPLOYER-PAID PENSION PLAN (NEVADA PERS) COMPETITIVE SALARY & BENEFITS PACKAGE As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients. We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status. ***** REQUIRED TO BE ONSITE. NOT A REMOTE POSITION. ***** Position Summary: Responsible for improving the overall quality and completeness of clinical documentation. Facilitates modifications to clinical documentation through extensive interactions with physicians, nursing staff, other members of the health care team and Health Information Management (HIM) coding staff to ensure that appropriate reimbursement and clinical severity is captured for the level of service rendered to all patients with a DRG based payer. Job Requirement Education/Experience: Option 1: Graduation from an accredited school of nursing and five (5) years of clinical nursing experience and three (3) years clinical documentation improvement experience. Option 2: Physician graduate International MD with 5 years acute care experience and 1 year Clinical Documentation Improvement (CDI) experience. Option 3: Equivalent to a Bachelor’s degree in Health Information Management or Health Information Technology and four (4) years professional coding and abstracting medical records in an acute care hospital. Licensing/Certification Requirements: Option 1: Valid license by the State of Nevada to practice as a Registered Nurse, AND one of the following: Certified Clinical Documentation Specialist (CCDS) Certified Clinical Documentation Specialist-Outpatient (CCDS-O) Certified Document Improvement Practitioner (CDIP) Option 2: Certification in one of the following: Certified Coding Specialist (CCS) issued by the AHIMA Registered Health Information Technician (RHIT) issued by the AHIMA Registered Health Information Administrator (RHIA) issued by the AHIMA Certified Professional Coder (CPC) Certified Professional Coder-Physician-based (CPC-P) AND one of the following: Certified Document Improvement Practitioner (CDIP) Certified Clinical Documentation Specialist (CCDS) Certified Clinical Documentation Specialist-Outpatient (CCDS-O) Knowledge, Skills, Abilities, and Physical Requirements Knowledge of: Medicare reimbursement system and coding structures; hospital policies and procedures; Joint Commission Accredited Health care Organizations standards, state statutes governing hospital services and health care, Medicare/Medicaid guidelines and other relevant regulations and standards; clinical medical and nursing procedures; disease processes; department and hospital safety practices and principles; patient rights; age specific patient care practices; infection control policies and practices; department and hospital emergency response policies and procedures. Skill in: Working effectively under pressure; holding in complete confidence all information acquired from medical records and physicians; interpreting patient charts to determine whether care given was appropriate and properly documented; interpreting regulations and standards for others; writing reports, meeting minutes and other technical documents; analyzing statistical and other quantitative data; critical thinking; conflict management; dealing with departmental issues involving self or other employees in professional, forthright and impartial manner; applying investigative and interviewing techniques; using a computer and a variety of software applications; communicating with a wide variety and establishing interpersonal relationships to interact effectively with co-workers, supervisor, staff in other work units and exchange or convey information. Physical Requirements and Working Conditions: Mobility to work in a typical office setting and use standard equipment, stamina to remain seated for extended periods of time, vision to read printed materials and a VDT screen, and hearing and speech to communicate effectively in person and over the telephone. Strength and agility to exert up to 10 pounds of force occasionally and/or an eligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. May work shifts and weekends. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification. #LI-SS1 The University Medical Center of Southern Nevada offers a comprehensive & competitive benefits package: Employer Paid Pension Plan through Nevada Public Employees' Retirement System "PERS"!https://www.nvpers.org/front Vestingin the pension plan after 5 years of qualifying employment! Health/Dental/Vision Insurance - Less than $20 per paycheck for employee-only coverage Consolidated Annual Leave (CAL) - CAL is used for personal leave, holidays (eleven scheduled holidays per year), doctor appointments, vacation, and sick days up to 16 consecutive scheduled work hours (short-term sick leave), etc. Extended Illness Bank (a/k/a Sick Bank) 457 Deferred Compensation Plan Comprehensive Group Health Insurance Plan Nevada has no State Income Tax No Social Security (FICA) Deduction As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients. We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status. THE UNIVERSITY MEDICAL CENTER OF SOUTHERN NEVADA IS AN AFFIRMATIVE ACTION/ EQUAL OPPORTUNITY EMPLOYER Closing Date/Time: Continuous
Mar 05, 2024
Full Time
Position Summary EMPLOYER-PAID PENSION PLAN (NEVADA PERS) COMPETITIVE SALARY & BENEFITS PACKAGE As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients. We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status. ***** REQUIRED TO BE ONSITE. NOT A REMOTE POSITION. ***** Position Summary: Responsible for improving the overall quality and completeness of clinical documentation. Facilitates modifications to clinical documentation through extensive interactions with physicians, nursing staff, other members of the health care team and Health Information Management (HIM) coding staff to ensure that appropriate reimbursement and clinical severity is captured for the level of service rendered to all patients with a DRG based payer. Job Requirement Education/Experience: Option 1: Graduation from an accredited school of nursing and five (5) years of clinical nursing experience and three (3) years clinical documentation improvement experience. Option 2: Physician graduate International MD with 5 years acute care experience and 1 year Clinical Documentation Improvement (CDI) experience. Option 3: Equivalent to a Bachelor’s degree in Health Information Management or Health Information Technology and four (4) years professional coding and abstracting medical records in an acute care hospital. Licensing/Certification Requirements: Option 1: Valid license by the State of Nevada to practice as a Registered Nurse, AND one of the following: Certified Clinical Documentation Specialist (CCDS) Certified Clinical Documentation Specialist-Outpatient (CCDS-O) Certified Document Improvement Practitioner (CDIP) Option 2: Certification in one of the following: Certified Coding Specialist (CCS) issued by the AHIMA Registered Health Information Technician (RHIT) issued by the AHIMA Registered Health Information Administrator (RHIA) issued by the AHIMA Certified Professional Coder (CPC) Certified Professional Coder-Physician-based (CPC-P) AND one of the following: Certified Document Improvement Practitioner (CDIP) Certified Clinical Documentation Specialist (CCDS) Certified Clinical Documentation Specialist-Outpatient (CCDS-O) Knowledge, Skills, Abilities, and Physical Requirements Knowledge of: Medicare reimbursement system and coding structures; hospital policies and procedures; Joint Commission Accredited Health care Organizations standards, state statutes governing hospital services and health care, Medicare/Medicaid guidelines and other relevant regulations and standards; clinical medical and nursing procedures; disease processes; department and hospital safety practices and principles; patient rights; age specific patient care practices; infection control policies and practices; department and hospital emergency response policies and procedures. Skill in: Working effectively under pressure; holding in complete confidence all information acquired from medical records and physicians; interpreting patient charts to determine whether care given was appropriate and properly documented; interpreting regulations and standards for others; writing reports, meeting minutes and other technical documents; analyzing statistical and other quantitative data; critical thinking; conflict management; dealing with departmental issues involving self or other employees in professional, forthright and impartial manner; applying investigative and interviewing techniques; using a computer and a variety of software applications; communicating with a wide variety and establishing interpersonal relationships to interact effectively with co-workers, supervisor, staff in other work units and exchange or convey information. Physical Requirements and Working Conditions: Mobility to work in a typical office setting and use standard equipment, stamina to remain seated for extended periods of time, vision to read printed materials and a VDT screen, and hearing and speech to communicate effectively in person and over the telephone. Strength and agility to exert up to 10 pounds of force occasionally and/or an eligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. May work shifts and weekends. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification. #LI-SS1 The University Medical Center of Southern Nevada offers a comprehensive & competitive benefits package: Employer Paid Pension Plan through Nevada Public Employees' Retirement System "PERS"!https://www.nvpers.org/front Vestingin the pension plan after 5 years of qualifying employment! Health/Dental/Vision Insurance - Less than $20 per paycheck for employee-only coverage Consolidated Annual Leave (CAL) - CAL is used for personal leave, holidays (eleven scheduled holidays per year), doctor appointments, vacation, and sick days up to 16 consecutive scheduled work hours (short-term sick leave), etc. Extended Illness Bank (a/k/a Sick Bank) 457 Deferred Compensation Plan Comprehensive Group Health Insurance Plan Nevada has no State Income Tax No Social Security (FICA) Deduction As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients. We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status. THE UNIVERSITY MEDICAL CENTER OF SOUTHERN NEVADA IS AN AFFIRMATIVE ACTION/ EQUAL OPPORTUNITY EMPLOYER Closing Date/Time: Continuous
SAN BERNARDINO COUNTY, CA
Colton, California, United States
The Job Arrowhead Regional Medical Center (ARMC) is recruiting for Inpatient Coders who abstract and code complex inpatient charts for the Level I Trauma Center using International Coding of Diseases (ICD-10) and Current Procedural Terminology (CPT) coding classifications. Duties include reviewing charts and identifying procedures; abstracting and coding patient charts utilizing ICD-10 and CPT coding classifications; evaluating charts for completeness and accuracy in conformance with current standards and regulations; and contacting hospital staff to complete charts and/or clarify information for coding purposes. ARMC's Health Information Management Department offers exposure to complex cases, and ongoing monthly continuing education relating to industry standards updates. Official County Title: Health Information Coder II. For more detailed information, refer to the County's job description . This position comes with an excellent benefits package for the employee and their dependents! Click below for more information on the benefits offered at San Bernardino County! TRADITIONAL BENEFITS OPTION MODIFIED BENEFITS OPTION ARROWHEAD REGIONAL MEDICAL CENTER Located on a beautiful 70-acre campus in Colton, California (50 miles east of Los Angeles), Arrowhead Regional Medical Center (ARMC) is a state-of-the-art, public/nonprofit, 456-bed, university affiliated teaching hospital licensed by the State of California Department of Public Health and accredited by The Joint Commission. The hospital houses a regional burn center serving four counties (San Bernardino, Riverside, Mono and Inyo), a comprehensive stroke center, level I trauma center and a freestanding in-patient behavioral health center. Additionally, ARMC operates five community-based, primary care clinics and over 40 specialty care outpatient services. ARMC is the primary teaching hospital for the adjacently located California University of Science and Medicine (CUSM), the Inland Empire's newest medical school. T o learn more about our hospital click HERE . CONDITIONS OF EMPLOYMENT Background : Applicants selected for these positions must pass a background investigation, drug test, verification of employment history and education. Certifications: Additional certifications may be required depending on the needs of the department. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Applicants must meet both of the following credentials and experience requirements: CREDENTIALS: Must possess and maintain one (1) of the following: Registered Health Information Administrator (RHIA) issued by the American Health Information Management Association (AHIMA). Registered Health Information Technician (RHIT) issued by the American Health Information Management Association (AHIMA). Certified Coding Specialist (CCS) issued by the American Health Information Management Association (AHIMA). Certified Professional Coder (CPC) issued by the American Health Information Management Association (AHIMA). -AND- EXPERIENCE: OPTION 1: Two (2) years of experience (within the past five (5) years) coding inpatient stays in a Level I or II Trauma Center utilizing ICD-10 (International Coding of Diseases) and CPT (Current Procedural Terminology) coding classifications. Indicate the level on supplemental questionnaire. -OR- OPTION 2: Three (3) years of experience (within the past five (5) years) coding inpatient stays in an acute care hospital utilizing ICD-10 (International Coding of Diseases) and CPT (Current Procedural Terminology) coding classifications. Note: Medical billing is not considered qualifying experience (i.e., experience billing for supplies and services related to routine patient visits such as charge codes or coding from encounter forms). Desired Qualifications Experience utilizing an automated encoder or abstracting system is highly desired. Selection Process Application Procedure : To receive priority consideration for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire as soon as possible. The recruitment may close at any time once a sufficient number of qualified applications are received. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. There will be a competitive evaluation based on a review of the Application and Supplemental Questionnaire. It is to your advantage to include as much relevant and detailed work experience as possible. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO ) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click HERE for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Technical & Inspection Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
The Job Arrowhead Regional Medical Center (ARMC) is recruiting for Inpatient Coders who abstract and code complex inpatient charts for the Level I Trauma Center using International Coding of Diseases (ICD-10) and Current Procedural Terminology (CPT) coding classifications. Duties include reviewing charts and identifying procedures; abstracting and coding patient charts utilizing ICD-10 and CPT coding classifications; evaluating charts for completeness and accuracy in conformance with current standards and regulations; and contacting hospital staff to complete charts and/or clarify information for coding purposes. ARMC's Health Information Management Department offers exposure to complex cases, and ongoing monthly continuing education relating to industry standards updates. Official County Title: Health Information Coder II. For more detailed information, refer to the County's job description . This position comes with an excellent benefits package for the employee and their dependents! Click below for more information on the benefits offered at San Bernardino County! TRADITIONAL BENEFITS OPTION MODIFIED BENEFITS OPTION ARROWHEAD REGIONAL MEDICAL CENTER Located on a beautiful 70-acre campus in Colton, California (50 miles east of Los Angeles), Arrowhead Regional Medical Center (ARMC) is a state-of-the-art, public/nonprofit, 456-bed, university affiliated teaching hospital licensed by the State of California Department of Public Health and accredited by The Joint Commission. The hospital houses a regional burn center serving four counties (San Bernardino, Riverside, Mono and Inyo), a comprehensive stroke center, level I trauma center and a freestanding in-patient behavioral health center. Additionally, ARMC operates five community-based, primary care clinics and over 40 specialty care outpatient services. ARMC is the primary teaching hospital for the adjacently located California University of Science and Medicine (CUSM), the Inland Empire's newest medical school. T o learn more about our hospital click HERE . CONDITIONS OF EMPLOYMENT Background : Applicants selected for these positions must pass a background investigation, drug test, verification of employment history and education. Certifications: Additional certifications may be required depending on the needs of the department. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Applicants must meet both of the following credentials and experience requirements: CREDENTIALS: Must possess and maintain one (1) of the following: Registered Health Information Administrator (RHIA) issued by the American Health Information Management Association (AHIMA). Registered Health Information Technician (RHIT) issued by the American Health Information Management Association (AHIMA). Certified Coding Specialist (CCS) issued by the American Health Information Management Association (AHIMA). Certified Professional Coder (CPC) issued by the American Health Information Management Association (AHIMA). -AND- EXPERIENCE: OPTION 1: Two (2) years of experience (within the past five (5) years) coding inpatient stays in a Level I or II Trauma Center utilizing ICD-10 (International Coding of Diseases) and CPT (Current Procedural Terminology) coding classifications. Indicate the level on supplemental questionnaire. -OR- OPTION 2: Three (3) years of experience (within the past five (5) years) coding inpatient stays in an acute care hospital utilizing ICD-10 (International Coding of Diseases) and CPT (Current Procedural Terminology) coding classifications. Note: Medical billing is not considered qualifying experience (i.e., experience billing for supplies and services related to routine patient visits such as charge codes or coding from encounter forms). Desired Qualifications Experience utilizing an automated encoder or abstracting system is highly desired. Selection Process Application Procedure : To receive priority consideration for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire as soon as possible. The recruitment may close at any time once a sufficient number of qualified applications are received. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. There will be a competitive evaluation based on a review of the Application and Supplemental Questionnaire. It is to your advantage to include as much relevant and detailed work experience as possible. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO ) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click HERE for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Technical & Inspection Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
SAN BERNARDINO COUNTY, CA
Colton, California, United States
The Job Arrowhead Regional Medical Center (ARMC) is recruiting for a Coding Supervisor who plans and supervises a major function of Arrowhead Regional Medical Center's Health Information Management Division; applies, interprets and ensures compliance with state, federal and accrediting agency regulations related to medical records; performs related duties as required. Official County Title : Health Information Management Supervisor. For more detailed information, refer to the County's job description . This position comes with an excellent benefits package for the employee and their dependents! Click below for more information on the benefits offered at San Bernardino County! TRADITIONAL BENEFITS OPTION MODIFIED BENEFITS OPTION ARROWHEAD REGIONAL MEDICAL CENTER Located on a beautiful 70-acre campus in Colton, California (50 miles east of Los Angeles), Arrowhead Regional Medical Center (ARMC) is a state-of-the-art, public/nonprofit, 456-bed, university affiliated teaching hospital licensed by the State of California Department of Public Health and accredited by The Joint Commission. The hospital houses a regional burn center serving four counties (San Bernardino, Riverside, Mono and Inyo), a comprehensive stroke center, level I trauma center and a freestanding in-patient behavioral health center. Additionally, ARMC operates five community-based, primary care clinics and over 40 specialty care outpatient services. ARMC is the primary teaching hospital for the adjacently located California University of Science and Medicine (CUSM), the Inland Empire's newest medical school. T o learn more about our hospital click HERE . CONDITIONS OF EMPLOYMENT Background : Applicants selected for these positions must pass a background investigation, drug test, verification of employment history and education. Certifications: Additional certifications may be required depending on the needs of the department. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Applicants must meet both of the following credentials and experience requirements: CREDENTIALS: Must possess and maintain one (1) of the following: Registered Health Information Administrator (RHIA) issued by the American Health Information Management Association (AHIMA). Registered Health Information Technician (RHIT) issued by the American Health Information Management Association (AHIMA). Certified Coding Specialist (CCS) issued by the American Health Information Management Association (AHIMA). Certified Professional Coder (CPC) issued by the American Health Information Management Association (AHIMA). -AND- EXPERIENCE: OPTION 1: Two (2) years of experience within the past five (5) years, of full-time comprehensive coding medical records in an acute care hospital. -OR- OPTION 2: Two (2) years of experience within the past five (5) years, of full-time experience auditing and processing medical records in an acute care hospital or outpatient clinic setting. Evidence of enrollment/registration in an accredited course as a Registered Health Information Administrator (RHIA), Registered Health Information Technician (RHIT), Certified Coding Specialist (CCS) or Certified Professional Coder (CPC) certification program will be accepted. Applicants will need to attach proof of enrollment with their application. Note: Incumbents are required to complete and receive registration within nine (9) months from the date of hire. Failure to secure said registration within the timeframe provided will result in incumbents being terminated prior to the end of their probationary period. Desired Qualifications Lead/Supervisory experience in an acute care hospital is highly desired. Selection Process Application Procedure : To receive priority consideration for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire as soon as possible. The recruitment may close at any time once a sufficient number of qualified applications are received. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. There will be a competitive evaluation based on a review of the Application and Supplemental Questionnaire. It is to your advantage to include as much relevant and detailed work experience as possible. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO ) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click HERE for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Supervisory Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
The Job Arrowhead Regional Medical Center (ARMC) is recruiting for a Coding Supervisor who plans and supervises a major function of Arrowhead Regional Medical Center's Health Information Management Division; applies, interprets and ensures compliance with state, federal and accrediting agency regulations related to medical records; performs related duties as required. Official County Title : Health Information Management Supervisor. For more detailed information, refer to the County's job description . This position comes with an excellent benefits package for the employee and their dependents! Click below for more information on the benefits offered at San Bernardino County! TRADITIONAL BENEFITS OPTION MODIFIED BENEFITS OPTION ARROWHEAD REGIONAL MEDICAL CENTER Located on a beautiful 70-acre campus in Colton, California (50 miles east of Los Angeles), Arrowhead Regional Medical Center (ARMC) is a state-of-the-art, public/nonprofit, 456-bed, university affiliated teaching hospital licensed by the State of California Department of Public Health and accredited by The Joint Commission. The hospital houses a regional burn center serving four counties (San Bernardino, Riverside, Mono and Inyo), a comprehensive stroke center, level I trauma center and a freestanding in-patient behavioral health center. Additionally, ARMC operates five community-based, primary care clinics and over 40 specialty care outpatient services. ARMC is the primary teaching hospital for the adjacently located California University of Science and Medicine (CUSM), the Inland Empire's newest medical school. T o learn more about our hospital click HERE . CONDITIONS OF EMPLOYMENT Background : Applicants selected for these positions must pass a background investigation, drug test, verification of employment history and education. Certifications: Additional certifications may be required depending on the needs of the department. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Applicants must meet both of the following credentials and experience requirements: CREDENTIALS: Must possess and maintain one (1) of the following: Registered Health Information Administrator (RHIA) issued by the American Health Information Management Association (AHIMA). Registered Health Information Technician (RHIT) issued by the American Health Information Management Association (AHIMA). Certified Coding Specialist (CCS) issued by the American Health Information Management Association (AHIMA). Certified Professional Coder (CPC) issued by the American Health Information Management Association (AHIMA). -AND- EXPERIENCE: OPTION 1: Two (2) years of experience within the past five (5) years, of full-time comprehensive coding medical records in an acute care hospital. -OR- OPTION 2: Two (2) years of experience within the past five (5) years, of full-time experience auditing and processing medical records in an acute care hospital or outpatient clinic setting. Evidence of enrollment/registration in an accredited course as a Registered Health Information Administrator (RHIA), Registered Health Information Technician (RHIT), Certified Coding Specialist (CCS) or Certified Professional Coder (CPC) certification program will be accepted. Applicants will need to attach proof of enrollment with their application. Note: Incumbents are required to complete and receive registration within nine (9) months from the date of hire. Failure to secure said registration within the timeframe provided will result in incumbents being terminated prior to the end of their probationary period. Desired Qualifications Lead/Supervisory experience in an acute care hospital is highly desired. Selection Process Application Procedure : To receive priority consideration for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire as soon as possible. The recruitment may close at any time once a sufficient number of qualified applications are received. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. There will be a competitive evaluation based on a review of the Application and Supplemental Questionnaire. It is to your advantage to include as much relevant and detailed work experience as possible. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO ) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click HERE for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Supervisory Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
SAN BERNARDINO COUNTY, CA
Colton, California, United States
The Job Arrowhead Regional Medical Center (ARMC) is recruiting for a Coding Manger who can plan, manage, and coordinate the activities of the Coding unit of the Health Information Management Department for the hospital. This exciting position will ensure prompt completion and accuracy of coding; monitor and evaluate quality of clinical documentation to support patient care and maximum reimbursement; conduct quality reviews, monitor patterns, trends and variations. Other duties include: Assists in the development of standards and policies and procedures, and the development and management of hospital and department initiatives; monitors and evaluates results; makes recommendations. Ensures staff adhere to laws, regulations, and privacy and reporting requirements; ensures standards, practices and procedures are met and maintained for the proper processing and maintenance of patient health records. Coordinates and collaborates with physicians, hospital and County departments; serves as liaison with community; serves on committees; researches and analyzes new coding systems and technology; acts as a resource; makes recommendations. Prepares or assists with the development and preparation of statistical reports; conducts special studies; prepares action plans, reports and correspondence. Represents the Arrowhead Regional Medical Center's Health Information Management Department in court related appearances as needed. Official County Title : Health Information Coding Manager. For more detailed information, refer to the County's job description . This position comes with an excellent benefits package for the employee and their dependents! Click HERE for more information on the benefits offered at San Bernardino County! ARROWHEAD REGIONAL MEDICAL CENTER Located on a beautiful 70-acre campus in Colton, California (50 miles east of Los Angeles), Arrowhead Regional Medical Center (ARMC) is a state-of-the-art, public/nonprofit, 456-bed, university affiliated teaching hospital licensed by the State of California Department of Public Health and accredited by The Joint Commission. The hospital houses a regional burn center serving four counties (San Bernardino, Riverside, Mono and Inyo), a comprehensive stroke center, level I trauma center and a freestanding in-patient behavioral health center. Additionally, ARMC operates five community-based, primary care clinics and over 40 specialty care outpatient services. ARMC is the primary teaching hospital for the adjacently located California University of Science and Medicine (CUSM), the Inland Empire's newest medical school. T o learn more about our hospital click HERE . CONDITIONS OF EMPLOYMENT Background : Applicants selected for these positions must pass a background investigation, drug test, verification of employment history and education. Certifications: Additional certifications may be required depending on the needs of the department. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Applicants must meet both of the following credentials and experience requirements: CREDENTIALS: Must possess and maintain one (1) of the following: Certified Coding Specialist (CCS) issued by the American Health Information Management Association (AHIMA). Certified Professional Coder (CPC) issued by the American Academy of Professional Coders. NOTE: possession of a Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) certification issued by the American Health Information Management Association (AHIMA) may substitute for the CCS or CPC requirement. Candidates are encourage to upload their certificate(s) with their application. -AND- EXPERIENCE: Three (3) years of experience (within the past 5 years) coding inpatient and outpatient stays in an acute care hospital utilizing ICD-10 (International Coding of Diseases) and CPT (Current Procedural Terminology) coding classifications, that includes one (1) year experience as a lead or supervisor. Medical billing is not considered qualifying experience (i.e., experience billing for supplies and services related to routine patient visits such as charge codes or coding from encounter forms). Desired Qualifications The ideal candidate will possess a Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) certification issued by the American Health Information Management Association (AHIMA) is highly desired. Selection Process Application Procedure : To receive priority consideration for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire as soon as possible. The recruitment may close at any time once a sufficient number of qualified applications are received. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. There will be a competitive evaluation based on a review of the Application and Supplemental Questionnaire. It is to your advantage to include as much relevant and detailed work experience as possible. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO ) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click HERE for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Management Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
The Job Arrowhead Regional Medical Center (ARMC) is recruiting for a Coding Manger who can plan, manage, and coordinate the activities of the Coding unit of the Health Information Management Department for the hospital. This exciting position will ensure prompt completion and accuracy of coding; monitor and evaluate quality of clinical documentation to support patient care and maximum reimbursement; conduct quality reviews, monitor patterns, trends and variations. Other duties include: Assists in the development of standards and policies and procedures, and the development and management of hospital and department initiatives; monitors and evaluates results; makes recommendations. Ensures staff adhere to laws, regulations, and privacy and reporting requirements; ensures standards, practices and procedures are met and maintained for the proper processing and maintenance of patient health records. Coordinates and collaborates with physicians, hospital and County departments; serves as liaison with community; serves on committees; researches and analyzes new coding systems and technology; acts as a resource; makes recommendations. Prepares or assists with the development and preparation of statistical reports; conducts special studies; prepares action plans, reports and correspondence. Represents the Arrowhead Regional Medical Center's Health Information Management Department in court related appearances as needed. Official County Title : Health Information Coding Manager. For more detailed information, refer to the County's job description . This position comes with an excellent benefits package for the employee and their dependents! Click HERE for more information on the benefits offered at San Bernardino County! ARROWHEAD REGIONAL MEDICAL CENTER Located on a beautiful 70-acre campus in Colton, California (50 miles east of Los Angeles), Arrowhead Regional Medical Center (ARMC) is a state-of-the-art, public/nonprofit, 456-bed, university affiliated teaching hospital licensed by the State of California Department of Public Health and accredited by The Joint Commission. The hospital houses a regional burn center serving four counties (San Bernardino, Riverside, Mono and Inyo), a comprehensive stroke center, level I trauma center and a freestanding in-patient behavioral health center. Additionally, ARMC operates five community-based, primary care clinics and over 40 specialty care outpatient services. ARMC is the primary teaching hospital for the adjacently located California University of Science and Medicine (CUSM), the Inland Empire's newest medical school. T o learn more about our hospital click HERE . CONDITIONS OF EMPLOYMENT Background : Applicants selected for these positions must pass a background investigation, drug test, verification of employment history and education. Certifications: Additional certifications may be required depending on the needs of the department. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Applicants must meet both of the following credentials and experience requirements: CREDENTIALS: Must possess and maintain one (1) of the following: Certified Coding Specialist (CCS) issued by the American Health Information Management Association (AHIMA). Certified Professional Coder (CPC) issued by the American Academy of Professional Coders. NOTE: possession of a Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) certification issued by the American Health Information Management Association (AHIMA) may substitute for the CCS or CPC requirement. Candidates are encourage to upload their certificate(s) with their application. -AND- EXPERIENCE: Three (3) years of experience (within the past 5 years) coding inpatient and outpatient stays in an acute care hospital utilizing ICD-10 (International Coding of Diseases) and CPT (Current Procedural Terminology) coding classifications, that includes one (1) year experience as a lead or supervisor. Medical billing is not considered qualifying experience (i.e., experience billing for supplies and services related to routine patient visits such as charge codes or coding from encounter forms). Desired Qualifications The ideal candidate will possess a Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) certification issued by the American Health Information Management Association (AHIMA) is highly desired. Selection Process Application Procedure : To receive priority consideration for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire as soon as possible. The recruitment may close at any time once a sufficient number of qualified applications are received. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. There will be a competitive evaluation based on a review of the Application and Supplemental Questionnaire. It is to your advantage to include as much relevant and detailed work experience as possible. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO ) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click HERE for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Management Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
City of Tacoma, WA
Tacoma, Washington, United States
Position Description This advertisement is to create a list that will be used to fill Customer Service Representative, Technical (CSRT) vacancies for the City of Tacoma and Tacoma Public Utilities for a period of one year. Join us in making a difference in our community and delivering top-notch customer service. Apply today and become a part of our team! This is the second level in the Customer Service Representative series. CSRT's perform technical customer service duties assisting customers in person and by telephone, computing and processing billings, resolving complex billing issues which may involve research, auditing and/or advanced record corrections, monitor customer accounts for payment activity and delinquency . CSRTs act as technical specialists in interpreting and applying procedures to resolve complex issues, complaints, inquiries and customer service problems while maintaining appropriate confidentiality. Incumbents in this classification typically act as subject matter experts in performing specialized or technically advanced customer service functions, are problem solvers, and are expected to independently develop a course of action. Vacancies may occur within the following departments (w ork locations and schedule will vary by position) : Tacoma Public Utilities Tacoma Public Utilities provides services that are vital to your quality of life. A CSR Tech works with internal and external customers on complex billing question and concerns. You can learn more about Tacoma Public Utilities here . Fire CSRTs within Tacoma Fire will have primary responsibilities of conducting Emergency Medical Services (EMS) billing and auditing - this includes understanding medical billing, insurance and HIPAA regulations, and payment processing. For more information about our EMS billing program, see this page on Tacoma Fire’s website . Finance Finance’s mission is to support a thriving, livable community through collaboration, transparency, and strong financial management. As a CSRT, you will be the primary point of contact for our customers and may be responsible for resolving tax, license, assessment, and financial issues that require research and advanced records corrections skills. Environmental Services CSRTs support the City of Tacoma's Wastewater, Surface Water and Solid Waste utilities. You can learn more about the City of Tacoma's utility services on our Environmental Services page . Applicants who apply and meet minimum qualifications will be invited to t ake an online test. Details and the test link are anticipated to be sent via email the week of April 8, 2024. Be sure to check your junk folder for this email so you don't miss the deadline. Bilingual candidates are encouraged to apply. Qualifications Graduation from high school or equivalent and 2+ years of customer service experience in for a business or agency including experience interpreting, applying and explaining rates, codes and regulations. LICENSING, CERTIFICATIONS AND OTHER LEGAL REQUIREMENTS FOR TACOMA FIRE ROLES: Certified Ambulance Coder designation or ability to attain the designation within six months of hire. Knowledge & Skills Knowledge: Customer service principles and practices City and governmental policies and procedures Office practices and procedures Government structure and process, office technologies, and appropriate language usage Thorough knowledge and use of related computer software Skills: Problem resolution Teaching and training Operation of computers and office equipment Performance of basic accounting mathematical calculations Advanced customer accounting and collection operations Interpret, apply and explain rates, codes, rules, regulations, policies and procedures Effective verbal and written communication Planning and organizing work Analyzing situations to develop a course of action Interacting respectfully and sensitively with diverse internal and external clients and groups to develop productive relationships and provide customer service Ability: Resolve technical customer service issues, calculate bills, compute differences and explain complicated rate schedules Interpret computer printout data Perform multiple tasks simultaneously, effectively, and efficiently Follow written and verbal directions Establish and maintain effective working relationships Selection Process & Supplemental Information This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Apply All interested individuals should apply online and attach a resume and cover letter that includes major responsibilities and accomplishments related to the position. Applicants who meet the minimum qualifications will be invited to complete an online assessment. Candidates who pass the assessment will be placed on an eligibility list for interview and hiring consideration. The eligibility list will be used to fill vacancies as they occur for approximately one year. Appointment is subject to passing a background check. This position is covered by a Labor Agreement between the City of Tacoma and Local 483. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification. Communication from the City of Tacoma: We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. If you have questions regarding this position or need assistance with the on-line application process, please contact our Human Resources Department at 253.591.5400 before 4:00 pm on the closing date of the job announcement. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 4/8/2024 5:00 PM Pacific
Mar 26, 2024
Full Time
Position Description This advertisement is to create a list that will be used to fill Customer Service Representative, Technical (CSRT) vacancies for the City of Tacoma and Tacoma Public Utilities for a period of one year. Join us in making a difference in our community and delivering top-notch customer service. Apply today and become a part of our team! This is the second level in the Customer Service Representative series. CSRT's perform technical customer service duties assisting customers in person and by telephone, computing and processing billings, resolving complex billing issues which may involve research, auditing and/or advanced record corrections, monitor customer accounts for payment activity and delinquency . CSRTs act as technical specialists in interpreting and applying procedures to resolve complex issues, complaints, inquiries and customer service problems while maintaining appropriate confidentiality. Incumbents in this classification typically act as subject matter experts in performing specialized or technically advanced customer service functions, are problem solvers, and are expected to independently develop a course of action. Vacancies may occur within the following departments (w ork locations and schedule will vary by position) : Tacoma Public Utilities Tacoma Public Utilities provides services that are vital to your quality of life. A CSR Tech works with internal and external customers on complex billing question and concerns. You can learn more about Tacoma Public Utilities here . Fire CSRTs within Tacoma Fire will have primary responsibilities of conducting Emergency Medical Services (EMS) billing and auditing - this includes understanding medical billing, insurance and HIPAA regulations, and payment processing. For more information about our EMS billing program, see this page on Tacoma Fire’s website . Finance Finance’s mission is to support a thriving, livable community through collaboration, transparency, and strong financial management. As a CSRT, you will be the primary point of contact for our customers and may be responsible for resolving tax, license, assessment, and financial issues that require research and advanced records corrections skills. Environmental Services CSRTs support the City of Tacoma's Wastewater, Surface Water and Solid Waste utilities. You can learn more about the City of Tacoma's utility services on our Environmental Services page . Applicants who apply and meet minimum qualifications will be invited to t ake an online test. Details and the test link are anticipated to be sent via email the week of April 8, 2024. Be sure to check your junk folder for this email so you don't miss the deadline. Bilingual candidates are encouraged to apply. Qualifications Graduation from high school or equivalent and 2+ years of customer service experience in for a business or agency including experience interpreting, applying and explaining rates, codes and regulations. LICENSING, CERTIFICATIONS AND OTHER LEGAL REQUIREMENTS FOR TACOMA FIRE ROLES: Certified Ambulance Coder designation or ability to attain the designation within six months of hire. Knowledge & Skills Knowledge: Customer service principles and practices City and governmental policies and procedures Office practices and procedures Government structure and process, office technologies, and appropriate language usage Thorough knowledge and use of related computer software Skills: Problem resolution Teaching and training Operation of computers and office equipment Performance of basic accounting mathematical calculations Advanced customer accounting and collection operations Interpret, apply and explain rates, codes, rules, regulations, policies and procedures Effective verbal and written communication Planning and organizing work Analyzing situations to develop a course of action Interacting respectfully and sensitively with diverse internal and external clients and groups to develop productive relationships and provide customer service Ability: Resolve technical customer service issues, calculate bills, compute differences and explain complicated rate schedules Interpret computer printout data Perform multiple tasks simultaneously, effectively, and efficiently Follow written and verbal directions Establish and maintain effective working relationships Selection Process & Supplemental Information This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Apply All interested individuals should apply online and attach a resume and cover letter that includes major responsibilities and accomplishments related to the position. Applicants who meet the minimum qualifications will be invited to complete an online assessment. Candidates who pass the assessment will be placed on an eligibility list for interview and hiring consideration. The eligibility list will be used to fill vacancies as they occur for approximately one year. Appointment is subject to passing a background check. This position is covered by a Labor Agreement between the City of Tacoma and Local 483. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification. Communication from the City of Tacoma: We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. If you have questions regarding this position or need assistance with the on-line application process, please contact our Human Resources Department at 253.591.5400 before 4:00 pm on the closing date of the job announcement. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 4/8/2024 5:00 PM Pacific