Cal State University (CSU) East Bay
25800 Carlos Bee Boulevard, Hayward, CA 94542, USA
Salary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $137,000 per year to $147,000 per year. This position is a Management Personnel Plan (MPP) position in the CSU, and serves at the pleasure of the President. The CSU enjoys a generous benefits program with employer paid life insurance ($100,000), as well as health, dental, and vision insurance with the monthly premium largely paid by the CSU. Additionally, we offer a broad range of other benefits which includes dependent and health care reimbursement accounts, tuition fee waiver, 401k, 457 and 403(b) plans. The CSU belongs to the CalPERS retirement plan in which medical and dental insurance continues in qualified retirement. The CSU has 14 paid holidays, one personal holiday and the position earns 24 days of vacation and 12 days of sick leave per year. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Administrator II About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position Under the general direction of the Associate Vice President for Financial Services, the Director of Procurement manages the University’s Purchasing Department while maintaining an environment which complies with federal law, state law, CSU and University policy. The Director works independently and with minimal direction, to determine and develop approaches to solutions. Work is reviewed upon completion for effectiveness in achieving desired results. Duties include management of Purchasing and Contracts. The Director provides service to departments to ensure timely purchasing and delivery of items; coordinates bidding and selection for major commodities, services, and project contracts; explores new sourcing opportunities in order to provide the best value and alternatives for the University. In addition, the Director has a wide variety of duties requiring judgment, initiative, independence, and the ability to handle confidential information with discretion. The position is required to have direct contact with and respond to requests from the President, Vice Presidents, AVPs, Deans, department heads, other senior campus officials, the Chancellor’s Office, General Counsel, and the State Controller’s Office. Responsibilities Management The Director provides leadership by directly managing its functional area’s staff and working to develop its personnel’s competency, productivity, and ensuring they are constituent-oriented. Managerial responsibilities include: hiring and training personnel; setting and monitoring goals; preparing written evaluations; planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems; and carrying out these responsibilities in accordance with University policies and applicable laws. Assist staff in developing annual professional development plans. Provide organizational analysis to implement procedures, streamline operations, cross train employees to provide service as needed, and participate in financial and process audits. Collaborate with service groups and unit managers to meet established goals and objectives. Identify and determine cause of problems; develop and present recommendations for improvement of established processes and practices; initiate and implement plans to solve problems. Provide ownership in technology by participating in the development, enhancement and operation of computerized systems, emphasizing the importance of systems integration across administrative functions. Ensure services are meeting the needs of the campus as well as satisfying State and Chancellor’s Office buying requirements. Assess the impact of substantive changes in laws, policies, and programs, that relate to the procurement and recommends and implements appropriate modification of policies and practices. Participate as a member of and maintain close working relationships with other members of the Administration and Finance management teams including Facilities, Human Resources, Information Technology and within Financial Services. Coordinate workflow and activities to ensure a seamless operation. Create and participate in various outreach and training programs on campus to educate and inform; receive feedback from campus constituents. Maintain fiscal integrity of budget operations for Procurement Services including its Operating Fund and self-supporting budgets. Provide expertise and guidance in the daily operations of Purchasing, Property, and Support Services Purchasing and Contracts: Through contract administrators and buyers, establish guidelines for effectively and efficiently processing of purchase orders, service orders, and contracts. Knowledge of alternate procurement methodologies such as consortium purchasing, Chancellor’s Office Master Enabling Agreements (aka umbrella contracts), and other innovations in the field. Responsible for administering the campus procurement card program. Participate and oversee solicitation development and processing, contract negotiations, and problem resolution and research associated with contracts or other purchases. Oversee the establishment of student placement agreements, internship agreements, auxiliary operating agreements, MOU’s and leases. Understand and apply Integrated CSU Administrative Manual (ICSUAM) policies and procedures related to procurement, contracting and public works projects. Assist staff and ensure they follow ICSUAM. Obtain and/or maintain working knowledge of design and construction as it relates to contract requirements and risk management; support staff in ensuring requirements are embedded in pertinent contracts and University risk is mitigated to the extent possible. Obtain and/or maintain working knowledge of state/public funding scenarios for public works projects. Develop and maintain working relationships with vendors and contractors. Provide oversight and a working relationship with Risk Management as it pertains to insurance certificates for contracts. Property: Ensure periodic and random inventory of university property in compliance with CSU and State regulations. Through manager, develop and implement a program for surplus handling of all University property, including e-waste. Support Services: Mail Operations / Shipping & Receiving: Through manager, establish guidelines and procedures for mail operations, shipping and receiving. Ensure optimal and timely services are provided. Support Services: Duplicating Services: Through manager, lead and establish guidelines and procedures for duplicating services. Analyze and evaluate unit to determine the most cost-effective way to operate. Ensure printing management in computing labs, library, and print shop. Ensure optimal and timely services are provided. Other duties as assigned. Minimum Qualifications Education A Bachelor’s degree in Business, Accounting, Supply Management, Procurement and Contract Administration, Finance or other closely related field; or an equivalent combination of education and experience. Experience Five to seven (5-7) years of recent progressively responsible practical experience, of which at least five years must have involved direct responsibility for managing a wide variety of contracts and procurements and the management of procurement department staff. Required Qualifications Knowledge, Skills, and Abilities Demonstrated knowledge and experience with contracting, bidding, and procurement principles within the daily operations of a procurement office of a complex organization. Demonstrated knowledge and experience in managing support services operations. Demonstrated ability to interpret and apply federal, state, and local laws associated with various types of contracts and liability processes. Must possess excellent analytical, financial, organizational, supervisory, personnel management, interpersonal, and communication skills. Utilize the abilities of those whom she/he supervises by delegating effectively. Organize and prioritize work, be proactive, take initiative, resolve problems, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner. Must have excellent attention to detail. Ability to work effectively in a strong service environment amid the pressures of constantly changing priorities. Ability to analyze complex situations accurately and adopt effective courses of actions. Ability to make sound recommendations and decisions regarding complex budget and business management activities. Working knowledge of risk assessment and insurance regulations. Ability to provide information to staff, faculty, students, senior campus officials, outside agencies, and community members in a courteous manner with an emphasis on customer service. Ability to handle confidential information with discretion. License / Certification(s) Certified Public Procurement Officer (CPPO) or Certified Procurement Manager (CPM) designation. Preferred Skills and Knowledge A Master’s degree and/or Certified Public Procurement Officer (CPPO) or Certified Procurement Manager (CPM) designation. Knowledge of PeopleSoft financial software application. Knowledge and background with Procurement card standards and applicability. Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude. Familiarity with CSU policies and procedures. Strong leadership skills with a strong background in transformational leadership that inspires innovation. Strong background in public contracting language desired. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. At Cal State East Bay, the following nine competencies have been identified as valued leadership qualities: Communication, Cooperation, Delegation, Empathy, Feedback, Innovation, Leadership Presence, Passion and Strategic Ability. While we may not expect our managers to exhibit all of these competencies, we do expect them to aspire to develop them. As part of the annual evaluation review process, the Director of Procurement will be evaluated on each. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Advertised: Jan 05 2024 Pacific Standard Time Applications close: Jan 26 2024 Pacific Standard Time Closing Date/Time:
Mar 07, 2024
Salary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $137,000 per year to $147,000 per year. This position is a Management Personnel Plan (MPP) position in the CSU, and serves at the pleasure of the President. The CSU enjoys a generous benefits program with employer paid life insurance ($100,000), as well as health, dental, and vision insurance with the monthly premium largely paid by the CSU. Additionally, we offer a broad range of other benefits which includes dependent and health care reimbursement accounts, tuition fee waiver, 401k, 457 and 403(b) plans. The CSU belongs to the CalPERS retirement plan in which medical and dental insurance continues in qualified retirement. The CSU has 14 paid holidays, one personal holiday and the position earns 24 days of vacation and 12 days of sick leave per year. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Administrator II About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position Under the general direction of the Associate Vice President for Financial Services, the Director of Procurement manages the University’s Purchasing Department while maintaining an environment which complies with federal law, state law, CSU and University policy. The Director works independently and with minimal direction, to determine and develop approaches to solutions. Work is reviewed upon completion for effectiveness in achieving desired results. Duties include management of Purchasing and Contracts. The Director provides service to departments to ensure timely purchasing and delivery of items; coordinates bidding and selection for major commodities, services, and project contracts; explores new sourcing opportunities in order to provide the best value and alternatives for the University. In addition, the Director has a wide variety of duties requiring judgment, initiative, independence, and the ability to handle confidential information with discretion. The position is required to have direct contact with and respond to requests from the President, Vice Presidents, AVPs, Deans, department heads, other senior campus officials, the Chancellor’s Office, General Counsel, and the State Controller’s Office. Responsibilities Management The Director provides leadership by directly managing its functional area’s staff and working to develop its personnel’s competency, productivity, and ensuring they are constituent-oriented. Managerial responsibilities include: hiring and training personnel; setting and monitoring goals; preparing written evaluations; planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems; and carrying out these responsibilities in accordance with University policies and applicable laws. Assist staff in developing annual professional development plans. Provide organizational analysis to implement procedures, streamline operations, cross train employees to provide service as needed, and participate in financial and process audits. Collaborate with service groups and unit managers to meet established goals and objectives. Identify and determine cause of problems; develop and present recommendations for improvement of established processes and practices; initiate and implement plans to solve problems. Provide ownership in technology by participating in the development, enhancement and operation of computerized systems, emphasizing the importance of systems integration across administrative functions. Ensure services are meeting the needs of the campus as well as satisfying State and Chancellor’s Office buying requirements. Assess the impact of substantive changes in laws, policies, and programs, that relate to the procurement and recommends and implements appropriate modification of policies and practices. Participate as a member of and maintain close working relationships with other members of the Administration and Finance management teams including Facilities, Human Resources, Information Technology and within Financial Services. Coordinate workflow and activities to ensure a seamless operation. Create and participate in various outreach and training programs on campus to educate and inform; receive feedback from campus constituents. Maintain fiscal integrity of budget operations for Procurement Services including its Operating Fund and self-supporting budgets. Provide expertise and guidance in the daily operations of Purchasing, Property, and Support Services Purchasing and Contracts: Through contract administrators and buyers, establish guidelines for effectively and efficiently processing of purchase orders, service orders, and contracts. Knowledge of alternate procurement methodologies such as consortium purchasing, Chancellor’s Office Master Enabling Agreements (aka umbrella contracts), and other innovations in the field. Responsible for administering the campus procurement card program. Participate and oversee solicitation development and processing, contract negotiations, and problem resolution and research associated with contracts or other purchases. Oversee the establishment of student placement agreements, internship agreements, auxiliary operating agreements, MOU’s and leases. Understand and apply Integrated CSU Administrative Manual (ICSUAM) policies and procedures related to procurement, contracting and public works projects. Assist staff and ensure they follow ICSUAM. Obtain and/or maintain working knowledge of design and construction as it relates to contract requirements and risk management; support staff in ensuring requirements are embedded in pertinent contracts and University risk is mitigated to the extent possible. Obtain and/or maintain working knowledge of state/public funding scenarios for public works projects. Develop and maintain working relationships with vendors and contractors. Provide oversight and a working relationship with Risk Management as it pertains to insurance certificates for contracts. Property: Ensure periodic and random inventory of university property in compliance with CSU and State regulations. Through manager, develop and implement a program for surplus handling of all University property, including e-waste. Support Services: Mail Operations / Shipping & Receiving: Through manager, establish guidelines and procedures for mail operations, shipping and receiving. Ensure optimal and timely services are provided. Support Services: Duplicating Services: Through manager, lead and establish guidelines and procedures for duplicating services. Analyze and evaluate unit to determine the most cost-effective way to operate. Ensure printing management in computing labs, library, and print shop. Ensure optimal and timely services are provided. Other duties as assigned. Minimum Qualifications Education A Bachelor’s degree in Business, Accounting, Supply Management, Procurement and Contract Administration, Finance or other closely related field; or an equivalent combination of education and experience. Experience Five to seven (5-7) years of recent progressively responsible practical experience, of which at least five years must have involved direct responsibility for managing a wide variety of contracts and procurements and the management of procurement department staff. Required Qualifications Knowledge, Skills, and Abilities Demonstrated knowledge and experience with contracting, bidding, and procurement principles within the daily operations of a procurement office of a complex organization. Demonstrated knowledge and experience in managing support services operations. Demonstrated ability to interpret and apply federal, state, and local laws associated with various types of contracts and liability processes. Must possess excellent analytical, financial, organizational, supervisory, personnel management, interpersonal, and communication skills. Utilize the abilities of those whom she/he supervises by delegating effectively. Organize and prioritize work, be proactive, take initiative, resolve problems, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner. Must have excellent attention to detail. Ability to work effectively in a strong service environment amid the pressures of constantly changing priorities. Ability to analyze complex situations accurately and adopt effective courses of actions. Ability to make sound recommendations and decisions regarding complex budget and business management activities. Working knowledge of risk assessment and insurance regulations. Ability to provide information to staff, faculty, students, senior campus officials, outside agencies, and community members in a courteous manner with an emphasis on customer service. Ability to handle confidential information with discretion. License / Certification(s) Certified Public Procurement Officer (CPPO) or Certified Procurement Manager (CPM) designation. Preferred Skills and Knowledge A Master’s degree and/or Certified Public Procurement Officer (CPPO) or Certified Procurement Manager (CPM) designation. Knowledge of PeopleSoft financial software application. Knowledge and background with Procurement card standards and applicability. Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude. Familiarity with CSU policies and procedures. Strong leadership skills with a strong background in transformational leadership that inspires innovation. Strong background in public contracting language desired. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. At Cal State East Bay, the following nine competencies have been identified as valued leadership qualities: Communication, Cooperation, Delegation, Empathy, Feedback, Innovation, Leadership Presence, Passion and Strategic Ability. While we may not expect our managers to exhibit all of these competencies, we do expect them to aspire to develop them. As part of the annual evaluation review process, the Director of Procurement will be evaluated on each. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Advertised: Jan 05 2024 Pacific Standard Time Applications close: Jan 26 2024 Pacific Standard Time Closing Date/Time:
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Director of Enrollment Services (DES) Administrator I, MPP I - Management Personnel Plan This position is an MPP Level I in the California State University Management Personnel Plan (MPP), reporting to the MPP II, Assistant Dean. SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department College of Professional and Global Education (CPaGE) Appointment Type At-Will Time Base Full-time (1.0) Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range $7,917.00 - $9,584.00 monthly ($95,004.00 - $115,008.00 Annually) Salary is commensurate with experience. Position Summary This position reports to the CPaGE Assistant Dean. The Director of Enrollment Services (DES) is responsible for the development and supervision of the enrollment team staff and the development of a positive and productive team culture, the optimal operations of the College’s enrollment and registration systems, the provision of high-quality customer service to students and internal and external partners, the coordination of the College’s enrollment and registration hardware, software and information technology systems and the effective tracking and reporting of enrollment data as needed. The DES will provide leadership to the College and unit with respect to increasing overall enrollments and streamlining operations and processes on an ongoing basis. The DES will keep current with best practices in the field and develop a strategic plan for the unit. Position Information Unit Operation Ensure that staff provide professional and customer service to students, faculty and internal and external partners at a high level. Streamline operations and develop and maintain current standard operating procedures (SOPs) (e.g., and setting up of classes, registration, cashiering, grade processing, records storage and retrieval, production of reports). Prepare annual budget. Prepare and maintain standard operation procedures for the unit. Ensure all course set-up requests are reviewed for accuracy. Liaise with relevant campus departments, including Information Technology Services and Student Affairs and Enrollment. Management, to ensure efficient Campus Solutions integration to meet CPaGE specific business processes and student needs. Maintain accountability for meeting FERPA and other relevant federal, state, CSU and SF State student record directives and procedures. Provide ongoing improvements in functionality in the service of efficient, effective, and continually improving unit operations. Coordinate operations with SF State and CPaGE units as needed to maintain compliance with current policies and procedures and via effective communication and information sharing strategies. Keep current with relevant changes at the CSU and in the profession. Participate on a variety of internal and external cross-functional committees and work groups to share and implement deliverables across the unit and college. Communicate with CPaGE staff and leadership to ensure that decisions related to student enrollments are consistent with chancellor’s office and SF State policy and CPaGE procedures. Coordinate with the Financial Aid leadership to secure financial aid for students participating in CPaGE programs. Oversee the awarding of certificates. Staff Support Create a productive, communicative, pro-active team culture. Support and coach staff and assist with skills and career development. Develop and lead informative, productive and engaging staff meetings and trainings. Write effective and strategic probationary or annual performance evaluations and goals and engage with staff in conversations about progress toward goals at least once per quarter. Planning and analysis Prepare a 3-to-5-year strategic plan for the unit. Join relevant campus committees or work groups and develop strategic relationships that affect campus student services issues and advocate for CPaGE student service needs across the campus. Propose unit changes that incorporate current and evolving trends in the enrollment and registration field. Provide analysis of enrollment trends and other data as requested by leadership. Other Duties as Assigned Minimum Qualifications • Bachelor’s degree • 5 years’ experience managing enrollment teams and processes in a university setting • Strong knowledge of relevant policies, procedures • Experience with data analysis and reporting in higher education. Preferred Qualifications • Master’s degree in business, public administration, or related field • Knowledge of professional and continuing education and international student policies and procedures • Experience with strategic planning • Effective oral, written and nonverbal communication skills. • Customer/client focus with an emphasis on problem solving and resolution. • Experience in development and implementation of current trends in student services. • Strong knowledge of California State University and SF State policies and procedures • Experience managing represented staff • Experience developing and forecasting budgets and analyzing costs. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Jan 23 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title Director of Enrollment Services (DES) Administrator I, MPP I - Management Personnel Plan This position is an MPP Level I in the California State University Management Personnel Plan (MPP), reporting to the MPP II, Assistant Dean. SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department College of Professional and Global Education (CPaGE) Appointment Type At-Will Time Base Full-time (1.0) Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range $7,917.00 - $9,584.00 monthly ($95,004.00 - $115,008.00 Annually) Salary is commensurate with experience. Position Summary This position reports to the CPaGE Assistant Dean. The Director of Enrollment Services (DES) is responsible for the development and supervision of the enrollment team staff and the development of a positive and productive team culture, the optimal operations of the College’s enrollment and registration systems, the provision of high-quality customer service to students and internal and external partners, the coordination of the College’s enrollment and registration hardware, software and information technology systems and the effective tracking and reporting of enrollment data as needed. The DES will provide leadership to the College and unit with respect to increasing overall enrollments and streamlining operations and processes on an ongoing basis. The DES will keep current with best practices in the field and develop a strategic plan for the unit. Position Information Unit Operation Ensure that staff provide professional and customer service to students, faculty and internal and external partners at a high level. Streamline operations and develop and maintain current standard operating procedures (SOPs) (e.g., and setting up of classes, registration, cashiering, grade processing, records storage and retrieval, production of reports). Prepare annual budget. Prepare and maintain standard operation procedures for the unit. Ensure all course set-up requests are reviewed for accuracy. Liaise with relevant campus departments, including Information Technology Services and Student Affairs and Enrollment. Management, to ensure efficient Campus Solutions integration to meet CPaGE specific business processes and student needs. Maintain accountability for meeting FERPA and other relevant federal, state, CSU and SF State student record directives and procedures. Provide ongoing improvements in functionality in the service of efficient, effective, and continually improving unit operations. Coordinate operations with SF State and CPaGE units as needed to maintain compliance with current policies and procedures and via effective communication and information sharing strategies. Keep current with relevant changes at the CSU and in the profession. Participate on a variety of internal and external cross-functional committees and work groups to share and implement deliverables across the unit and college. Communicate with CPaGE staff and leadership to ensure that decisions related to student enrollments are consistent with chancellor’s office and SF State policy and CPaGE procedures. Coordinate with the Financial Aid leadership to secure financial aid for students participating in CPaGE programs. Oversee the awarding of certificates. Staff Support Create a productive, communicative, pro-active team culture. Support and coach staff and assist with skills and career development. Develop and lead informative, productive and engaging staff meetings and trainings. Write effective and strategic probationary or annual performance evaluations and goals and engage with staff in conversations about progress toward goals at least once per quarter. Planning and analysis Prepare a 3-to-5-year strategic plan for the unit. Join relevant campus committees or work groups and develop strategic relationships that affect campus student services issues and advocate for CPaGE student service needs across the campus. Propose unit changes that incorporate current and evolving trends in the enrollment and registration field. Provide analysis of enrollment trends and other data as requested by leadership. Other Duties as Assigned Minimum Qualifications • Bachelor’s degree • 5 years’ experience managing enrollment teams and processes in a university setting • Strong knowledge of relevant policies, procedures • Experience with data analysis and reporting in higher education. Preferred Qualifications • Master’s degree in business, public administration, or related field • Knowledge of professional and continuing education and international student policies and procedures • Experience with strategic planning • Effective oral, written and nonverbal communication skills. • Customer/client focus with an emphasis on problem solving and resolution. • Experience in development and implementation of current trends in student services. • Strong knowledge of California State University and SF State policies and procedures • Experience managing represented staff • Experience developing and forecasting budgets and analyzing costs. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Jan 23 2024 Pacific Standard Time Applications close: Closing Date/Time:
CITY OF FRESNO, CA
Fresno, California, United States
Position Description The City of Fresno seeks an Assistant Director of Planning & Development (Assistant Director) who will help direct the City's current and long-range planning, building and safety, and historic preservation services and is excited to hone their skills in permitting, land use planning, public planning, and related policies and procedures, including NEPA, CEQA, and environmental laws, codes, and practices. Along with having the technical knowledge for the role, the Assistant Director will be highly attuned to the political nature of city planning while working with community members and city staff. They will be an effective communicator, relationship builder, and change agent. Being flexible, results oriented, and knowledgeable about the functions and processes of municipal organizations is highly important. This position will report to the Director of Planning and Development and oversee direct reports and an approximate budget of $30 million. The Assistant Director will also oversee the daily operations of the Planning & Development Department and serve as the City's expert in planning. This position will evaluate service cost and implementing fee changes. If you are looking to become part of a diverse community and want to serve as a technical advisor and innovative leader, apply now! THE POSITION The Assistant Director of Planning and Development (Assistant Director) supports the Director of Planning & Development in the planning, direction, and organization of the Department. They will oversee seven direct reports and approximately 130 indirect reports. The Assistant Director will work closely with the Director to plan, develop, and implement an annual budget of approximately $30 million. The Assistant Director is tasked with supporting robust development growth and establishing more streamlined procedures for the Department. Balancing demands for housing with regulatory barriers is essential to this role, as is effectively coordinating with the public and public agencies. They will oversee a large volume of work, including 6,000 planning entitlements, 18,000 building permits, and 70,000 inspections annually. They will spearhead planning related to strategic plans, policies, and operational goals. The Assistant Director will serve as a technical advisor to the City Manager and City Council, and they will meet with various boards, commissions, and committees. This is an unclassified position in which the incumbent serves at the will of the Department Director. Opportunities, challenges, and projects: - Implementing changes to the land management technology software - Creating opportunities for staff growth and training - Evaluating service costs and implementing fee changes - Revising CEQA protocols - Identifying tools to improve communication THE DEPARTMENT The Planning & Development Department is led by the Director of Planning & Development, who oversees approximately 200 staff and an adopted budget appropriation of over $200,000,000. The Department is charged with land use management and public infrastructure and is divided into several divisions and specialized activities: Administration: Oversees business management functions of the Department, including general administration and financial management. Current Planning: Processes entitlements, such as annexations, plan amendments, rezones, development permits, conditional use permits, and environmental assessments. Building and Safety Services: Supports permit processing, plan review, and inspection services for public and private projects. Historic Preservation: Historic Preservation supports investment in the City of Fresno through evaluation of properties for historic designation, support for owners in the maintenance and rehabilitation of buildings and structures. Long Range Planning: Leads advanced planning functions, including preparing and updating the General plan, various community and specific plans, and maintaining the land use layer in the City's GIS. Community Development: Serves as the central coordination point for the HUD federal formula programs, state and federal housing emergency funding, and state formula grants. Housing Production and Finance: The Unit's primary goal is to increase the production and variety of affordable housing units within the city, including transitional and affordable rental housing, and affordable home ownership. Homeless Services: The primary objective of the Homeless Services Unit is to bring a functional end to chronic street homelessness, making it rare, brief, and non-recurring. Homeless Assistance Response Team (HART): HART oversees the compassionate response of the City toward the unsheltered community, which includes facilitating outreach, service provision, and housing navigation. Parking Services: Provides management of the City's on-street and off-street parking resources. Types of Planning & Building Applications: - Residential Single- Family Homes - Large Scale Residential Developments - Industrial - Solar - Tenant Improvements - Multifamily Homes - Ministerial Permitting Pay,Benefits, & Work Schedule COMPENSATION AND BENEFITS An annual salary of $115,056 - $192,888 DOE/DOQ and an attractive benefits package that includes: Retirement: Fresno City Retirement System; reciprocity with other public California systems. The City's pension funds are among the best-funded public systems in California and the nation. The City does not participate in Social Security. Health Insurance: PPO plan; The City contributes toward the current monthly premium for medical, prescription, dental, and vision for employee and dependents. Flexible Spending Account Program: The City maintains IRS Section 125 Plan that includes spending accounts for health care and dependent care. Auto Allowance: $300 per month upon the approval of the city manager. Deferred Compensation: 457 plan available which allows tax contribution up to IRS determined limits. Management Leave: 80 hours (pro-rated) per fiscal year with an annual cash out provision. Supplemental Management Leave: Up to 32 hours at the discretion of the City Manager. This leave may be placed in a retiree Health Reimbursement Arrangement account. Annual Leave: Accrue 15.5 hours of annual leave per month with a limited cash out provision. Holidays: Ten (10) City-observed holidays annually, plus birthday and two (2) personal days per year. Life Insurance: Equal to annual salary; premium paid by City. Long-Term Disability: City pays premium for 66.66% of monthly salary up to $7,500 per month after 30 days. Deferred Retirement Option Program (DROP): DROP is an optional, voluntary program that allows you to have your retirement benefits deposited in a special savings account within your Retirement System all while you continue to work for the City of Fresno. To participate you must be at least age 50 with 5 years of service. Benefits include: ownership of DROP account monies; compound interest earnings; and alternative distribution options. Additional information regarding the City of Fresno is available at www.fresno.gov. Qualifications The ideal candidate will be a service and solution-oriented person who is highly skilled in both planning and development functions. An innovative leader who understands how multi-disciplinary collaborative efforts enhance the ability to provide best in class service will do well in this position. The ideal candidate will have a record of straightforward and open communication and a willingness to make effective decisions within the parameters of the position, as well as the ability to effectively manage conflicting perspectives and priorities. The ideal candidate will also have a strong background in project management, program administration, and overseeing fiscal programs consisting of multiple fund sources with complex regulatory requirements. A candidate with a strong record of collaborative work with internal and external stakeholders would be highly valued, as the Assistant Director must be able to develop positive relationships with staff, other City departments, the public, and outside agencies. The ideal candidate will: - Effectively present and communicate with the public, elected and appointed officials, and City executive leadership. - Be an adept problem solver who thinks outside the box. - Be responsive and available to all. - Foster a department culture that is responsive, dedicated, and is focused on providing fair and balanced services to the community. - Be a strategic business- minded leader who can successfully manage a planning team, department budget, and an efficient permitting process. - Be a big picture thinker who can connect the dots on complex functions to create more efficient processes. - Understand the political nuances of community planning and navigate the political challenges effectively. - Have good leadership and interpersonal skills to work successfully with all levels in the organization. - Demonstrate a proactive, customer-focused attitude. - Maintain consistency with adopted policies and cultivate trust relationships. - Anticipate challenges and identify strategic solutions to keep customers well informed. Minimum Qualifications: - Possession of a valid California Driver's License is required at time of appointment; AND - Bachelor's degree from an accredited college or university with major course work in Business Administration, Public Administration, Regional Planning, or a related field; AND - 5 years of progressively responsible and directly related management experience; OR - 9 years of directly related experience, including 5 years at a management level. DESIRED: Master's degree in Business Administration, Public Administration, or a related field. How To Apply How to Apply For first consideration apply by October 5, 2023 by submitting a letter of interest, resume, and five references to: Sandra Chavez Martin, HR Manager - email: Sandra.chavezmartin@fresno.gov Recruitment is Open Until Filled and may close at any time. Or apply on-line at: www.fresno.gov/jobs We will select a group of candidates to participate in the interview process depending on their qualifications. For additional information regarding the City of Fresno, please visit fresno.gov. The Community The City of Fresno is the largest city in the San Joaquin Valley and the fifth largest city in California, with a population of more than 545,000 residents. Fresno is the financial core of the San Joaquin Valley, and its economy relies on its large-scale agricultural production. Revitalization of Downtown Fresno's core and the construction of High-Speed Rail are two of many exciting projects that continue to successfully support Fresno's growing economy. Located in the geographical center of California, Fresno offers many sights, fertile agricultural fields, an abundance of lakes, and the snowy Sierra Nevada Mountain range. Fresno also features a diverse selection of dining, shopping, farmers markets, vibrant arts and culture, wineries, as well as a variety of attractions. With 300 days of sunshine a year, the climate in Fresno is the source of its agricultural productivity and allows year-round recreational activities including sailing, snow and water skiing, fishing, backpacking, and golfing. Fresno is a full-service charter city operating under a strong mayor form of government with seven Council Members. The City employs 4,808 staff and operates on a budget of $1.9 billion to support a wide variety of services, such as economic development, planning and development, finance, fire, police, airport, convention and entertainment, information services, parks and recreation, community services, personnel services, public utilities, public works, and transportation. Equal Opportunity Employer The City of Fresno is an Equal Opportunity Employer. For more information please refer to our Career Opportunities web page on the City of Fresno web site. Closing Date/Time: 04/01/2024
Mar 07, 2024
Full Time
Position Description The City of Fresno seeks an Assistant Director of Planning & Development (Assistant Director) who will help direct the City's current and long-range planning, building and safety, and historic preservation services and is excited to hone their skills in permitting, land use planning, public planning, and related policies and procedures, including NEPA, CEQA, and environmental laws, codes, and practices. Along with having the technical knowledge for the role, the Assistant Director will be highly attuned to the political nature of city planning while working with community members and city staff. They will be an effective communicator, relationship builder, and change agent. Being flexible, results oriented, and knowledgeable about the functions and processes of municipal organizations is highly important. This position will report to the Director of Planning and Development and oversee direct reports and an approximate budget of $30 million. The Assistant Director will also oversee the daily operations of the Planning & Development Department and serve as the City's expert in planning. This position will evaluate service cost and implementing fee changes. If you are looking to become part of a diverse community and want to serve as a technical advisor and innovative leader, apply now! THE POSITION The Assistant Director of Planning and Development (Assistant Director) supports the Director of Planning & Development in the planning, direction, and organization of the Department. They will oversee seven direct reports and approximately 130 indirect reports. The Assistant Director will work closely with the Director to plan, develop, and implement an annual budget of approximately $30 million. The Assistant Director is tasked with supporting robust development growth and establishing more streamlined procedures for the Department. Balancing demands for housing with regulatory barriers is essential to this role, as is effectively coordinating with the public and public agencies. They will oversee a large volume of work, including 6,000 planning entitlements, 18,000 building permits, and 70,000 inspections annually. They will spearhead planning related to strategic plans, policies, and operational goals. The Assistant Director will serve as a technical advisor to the City Manager and City Council, and they will meet with various boards, commissions, and committees. This is an unclassified position in which the incumbent serves at the will of the Department Director. Opportunities, challenges, and projects: - Implementing changes to the land management technology software - Creating opportunities for staff growth and training - Evaluating service costs and implementing fee changes - Revising CEQA protocols - Identifying tools to improve communication THE DEPARTMENT The Planning & Development Department is led by the Director of Planning & Development, who oversees approximately 200 staff and an adopted budget appropriation of over $200,000,000. The Department is charged with land use management and public infrastructure and is divided into several divisions and specialized activities: Administration: Oversees business management functions of the Department, including general administration and financial management. Current Planning: Processes entitlements, such as annexations, plan amendments, rezones, development permits, conditional use permits, and environmental assessments. Building and Safety Services: Supports permit processing, plan review, and inspection services for public and private projects. Historic Preservation: Historic Preservation supports investment in the City of Fresno through evaluation of properties for historic designation, support for owners in the maintenance and rehabilitation of buildings and structures. Long Range Planning: Leads advanced planning functions, including preparing and updating the General plan, various community and specific plans, and maintaining the land use layer in the City's GIS. Community Development: Serves as the central coordination point for the HUD federal formula programs, state and federal housing emergency funding, and state formula grants. Housing Production and Finance: The Unit's primary goal is to increase the production and variety of affordable housing units within the city, including transitional and affordable rental housing, and affordable home ownership. Homeless Services: The primary objective of the Homeless Services Unit is to bring a functional end to chronic street homelessness, making it rare, brief, and non-recurring. Homeless Assistance Response Team (HART): HART oversees the compassionate response of the City toward the unsheltered community, which includes facilitating outreach, service provision, and housing navigation. Parking Services: Provides management of the City's on-street and off-street parking resources. Types of Planning & Building Applications: - Residential Single- Family Homes - Large Scale Residential Developments - Industrial - Solar - Tenant Improvements - Multifamily Homes - Ministerial Permitting Pay,Benefits, & Work Schedule COMPENSATION AND BENEFITS An annual salary of $115,056 - $192,888 DOE/DOQ and an attractive benefits package that includes: Retirement: Fresno City Retirement System; reciprocity with other public California systems. The City's pension funds are among the best-funded public systems in California and the nation. The City does not participate in Social Security. Health Insurance: PPO plan; The City contributes toward the current monthly premium for medical, prescription, dental, and vision for employee and dependents. Flexible Spending Account Program: The City maintains IRS Section 125 Plan that includes spending accounts for health care and dependent care. Auto Allowance: $300 per month upon the approval of the city manager. Deferred Compensation: 457 plan available which allows tax contribution up to IRS determined limits. Management Leave: 80 hours (pro-rated) per fiscal year with an annual cash out provision. Supplemental Management Leave: Up to 32 hours at the discretion of the City Manager. This leave may be placed in a retiree Health Reimbursement Arrangement account. Annual Leave: Accrue 15.5 hours of annual leave per month with a limited cash out provision. Holidays: Ten (10) City-observed holidays annually, plus birthday and two (2) personal days per year. Life Insurance: Equal to annual salary; premium paid by City. Long-Term Disability: City pays premium for 66.66% of monthly salary up to $7,500 per month after 30 days. Deferred Retirement Option Program (DROP): DROP is an optional, voluntary program that allows you to have your retirement benefits deposited in a special savings account within your Retirement System all while you continue to work for the City of Fresno. To participate you must be at least age 50 with 5 years of service. Benefits include: ownership of DROP account monies; compound interest earnings; and alternative distribution options. Additional information regarding the City of Fresno is available at www.fresno.gov. Qualifications The ideal candidate will be a service and solution-oriented person who is highly skilled in both planning and development functions. An innovative leader who understands how multi-disciplinary collaborative efforts enhance the ability to provide best in class service will do well in this position. The ideal candidate will have a record of straightforward and open communication and a willingness to make effective decisions within the parameters of the position, as well as the ability to effectively manage conflicting perspectives and priorities. The ideal candidate will also have a strong background in project management, program administration, and overseeing fiscal programs consisting of multiple fund sources with complex regulatory requirements. A candidate with a strong record of collaborative work with internal and external stakeholders would be highly valued, as the Assistant Director must be able to develop positive relationships with staff, other City departments, the public, and outside agencies. The ideal candidate will: - Effectively present and communicate with the public, elected and appointed officials, and City executive leadership. - Be an adept problem solver who thinks outside the box. - Be responsive and available to all. - Foster a department culture that is responsive, dedicated, and is focused on providing fair and balanced services to the community. - Be a strategic business- minded leader who can successfully manage a planning team, department budget, and an efficient permitting process. - Be a big picture thinker who can connect the dots on complex functions to create more efficient processes. - Understand the political nuances of community planning and navigate the political challenges effectively. - Have good leadership and interpersonal skills to work successfully with all levels in the organization. - Demonstrate a proactive, customer-focused attitude. - Maintain consistency with adopted policies and cultivate trust relationships. - Anticipate challenges and identify strategic solutions to keep customers well informed. Minimum Qualifications: - Possession of a valid California Driver's License is required at time of appointment; AND - Bachelor's degree from an accredited college or university with major course work in Business Administration, Public Administration, Regional Planning, or a related field; AND - 5 years of progressively responsible and directly related management experience; OR - 9 years of directly related experience, including 5 years at a management level. DESIRED: Master's degree in Business Administration, Public Administration, or a related field. How To Apply How to Apply For first consideration apply by October 5, 2023 by submitting a letter of interest, resume, and five references to: Sandra Chavez Martin, HR Manager - email: Sandra.chavezmartin@fresno.gov Recruitment is Open Until Filled and may close at any time. Or apply on-line at: www.fresno.gov/jobs We will select a group of candidates to participate in the interview process depending on their qualifications. For additional information regarding the City of Fresno, please visit fresno.gov. The Community The City of Fresno is the largest city in the San Joaquin Valley and the fifth largest city in California, with a population of more than 545,000 residents. Fresno is the financial core of the San Joaquin Valley, and its economy relies on its large-scale agricultural production. Revitalization of Downtown Fresno's core and the construction of High-Speed Rail are two of many exciting projects that continue to successfully support Fresno's growing economy. Located in the geographical center of California, Fresno offers many sights, fertile agricultural fields, an abundance of lakes, and the snowy Sierra Nevada Mountain range. Fresno also features a diverse selection of dining, shopping, farmers markets, vibrant arts and culture, wineries, as well as a variety of attractions. With 300 days of sunshine a year, the climate in Fresno is the source of its agricultural productivity and allows year-round recreational activities including sailing, snow and water skiing, fishing, backpacking, and golfing. Fresno is a full-service charter city operating under a strong mayor form of government with seven Council Members. The City employs 4,808 staff and operates on a budget of $1.9 billion to support a wide variety of services, such as economic development, planning and development, finance, fire, police, airport, convention and entertainment, information services, parks and recreation, community services, personnel services, public utilities, public works, and transportation. Equal Opportunity Employer The City of Fresno is an Equal Opportunity Employer. For more information please refer to our Career Opportunities web page on the City of Fresno web site. Closing Date/Time: 04/01/2024
California Polytechnic State University
1 Grand Avenue, San Luis Obispo, CA 93407, USA
Job Summary Under the general direction of the Special Advisor to the Provost and with a dotted line report to the Associate Vice President for Human Resources, the Assistant Director of Personnel is responsible for the strategic management and oversight of all personnel functions for the Office of the Provost and Academic Affairs divisional (non-college) units. The position provides personnel policy analysis and strategic consultations and serves as the Human Resources Business Partner (HRBP) for the Office of the Provost and Academic Affairs associated (non-college) divisional units, overseeing human resource functions such as labor and employee relations, performance management, strategy and process for talent acquisition and recruitment, employee onboarding, position classifications, personnel change actions, and professional development programs to support Academic Affairs’ mission and organizational goals. This position plays a vital role in partnering with college HRBPs, Academic Affairs divisional (non-college) unit administrators, and the Office of the Provost to develop personnel and organizational strategies, structure, policy, and programs that align with divisional and unit goals and further our commitment to recruit and retain a diverse and inclusive workforce. This position manages a broad range of complex, confidential and sensitive personnel matters and provides their expertise and recommendations to the Office of the Provost and Academic Affairs divisional (non-college) unit administrators. Department Summary The provost and executive vice president (provost and EVP) for Academic Affairs is the chief academic officer of the university, is the most senior among the vice presidents, and reports directly to the president. The provost and EVP serves as acting president in the absence of the president. As the highest ranking academic, the provost and EVP is responsible for developing and implementing academic plans and policies, which will enable the university community to achieve the highest levels of academic excellence. The provost and EVP serves on the President’s Cabinet and works collaboratively with the leaders of other university divisions to promote academic excellence, execute the university strategic plan, and determine where resources should be strategically allocated and invested. The college deans, Academic Affairs’ division leadership, the vice president for Research, Economic Development, and Graduate Education (R-EDGE), the vice president for Strategic Enrollment Management (SEM) report to the provost and EVP. The vice president for University Personnel and the associate vice provost for Academic Personnel have a dotted line report to the provost and EVP. The provost and EVP also represents the campus within the CSU and to external constituencies as designated by the president. The Office of the Provost staff supports the vision of the provost and EVP, the university, and the Learn by Doing experience. Key Qualifications Mastery of standard Human Resources principles, practices and techniques, including the areas of performance management, employee relations, employee and organizational development, talent acquisition, disability leaves and accommodation. Demonstrated ability to effectively perform work of a highly sensitive and confidential nature which requires access to information which directly relates to collective bargaining negotiations or management strategies. Demonstrated ability to negotiate challenging situations and conflicts. Demonstrated practical application of facilitation, advising, coaching, mediation, conflict resolution, and negotiation; ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems. Demonstrated skill in modeling a culture of open and honest communication, respect, inclusion, integrity, balance, authenticity, high achievement, and professionalism. Demonstrated experience working with and implementing diversity related policies, programs and initiatives; demonstrated skill in leading efforts to create a diverse, engaged and highly effective workforce. Proven success in establishing and implementing objectives and plans to accomplish program and service goals. Understanding and practical application of program development, training, and coordination skills. Ability to research, plan, evaluate, and implement programs and services. Ability to develop, organize, coordinate, and assess comprehensive programmatic events, new employee onboarding programs, training sessions, and learning opportunities. Strong analytical and research skills; demonstrated ability to interpret, communicate and consistently apply a wide variety of complex policies and procedures where specific guidelines may not exist and to develop well-reasoned conclusions and recommendations. Experience extracting, interpreting, compiling, and presenting qualitative and quantitative data for a variety of audiences, and effectively communicate results of analyses. Excellent customer service skills, including ability to represent the division in a professional and conscientious manner. Demonstrated ability to maintain high quality/standards of work, leadership, ethics, commitment, and professional responsibility and judgment. Excellent organizational and time management skills with the ability to set own priorities to coordinate and independently carry out multiple assignments with fluctuating and time-sensitive deadlines. Demonstrated skill coordinating several personnel functions and determining the relative importance of each. Proven leadership and management skills and experience working collaboratively in a team environment. Demonstrated ability to establish and maintain effective working relationships and communications within a diverse population, strong listening and interpretive skills, and the ability to deal positively with unexpected developments and diverse perspectives in and outside the University. Excellent written and verbal communication skills. Excellent computer skills and proficiency with a variety of computer applications including word-processing, spreadsheets, databases, online systems, and Internet as well as online calendaring and email. Capacity to learn and adapt quickly to new technology, software, situations, methods and procedures; general interest in making full and efficient use of information technology and resources. Knowledge of workforce planning, project management, and change management principles. Experience using metrics to analyze, explain and persuade organizational change. Thorough knowledge of or ability to quickly learn CSU classification standards, collective bargaining contracts, and principles of labor relations. Working knowledge of or ability to quickly learn University infrastructure, policies, and procedures. Education and Experience Bachelor’s Degree and five (5) years of progressively responsible human resources experience. Additional qualifying experience may be substituted for the required education on a year-for-year basis. Salary and Benefits The anticipated hiring range for this role is $100,000 - $115,000 annually. Note that the offer is calculated based on the background and relevant years of experience of the individual selected. Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. Cal Poly Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu . Diversity Statement At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility. Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. Cal Poly is an equal opportunity employer. Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas). Advertised: Mar 12 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 13, 2024
Job Summary Under the general direction of the Special Advisor to the Provost and with a dotted line report to the Associate Vice President for Human Resources, the Assistant Director of Personnel is responsible for the strategic management and oversight of all personnel functions for the Office of the Provost and Academic Affairs divisional (non-college) units. The position provides personnel policy analysis and strategic consultations and serves as the Human Resources Business Partner (HRBP) for the Office of the Provost and Academic Affairs associated (non-college) divisional units, overseeing human resource functions such as labor and employee relations, performance management, strategy and process for talent acquisition and recruitment, employee onboarding, position classifications, personnel change actions, and professional development programs to support Academic Affairs’ mission and organizational goals. This position plays a vital role in partnering with college HRBPs, Academic Affairs divisional (non-college) unit administrators, and the Office of the Provost to develop personnel and organizational strategies, structure, policy, and programs that align with divisional and unit goals and further our commitment to recruit and retain a diverse and inclusive workforce. This position manages a broad range of complex, confidential and sensitive personnel matters and provides their expertise and recommendations to the Office of the Provost and Academic Affairs divisional (non-college) unit administrators. Department Summary The provost and executive vice president (provost and EVP) for Academic Affairs is the chief academic officer of the university, is the most senior among the vice presidents, and reports directly to the president. The provost and EVP serves as acting president in the absence of the president. As the highest ranking academic, the provost and EVP is responsible for developing and implementing academic plans and policies, which will enable the university community to achieve the highest levels of academic excellence. The provost and EVP serves on the President’s Cabinet and works collaboratively with the leaders of other university divisions to promote academic excellence, execute the university strategic plan, and determine where resources should be strategically allocated and invested. The college deans, Academic Affairs’ division leadership, the vice president for Research, Economic Development, and Graduate Education (R-EDGE), the vice president for Strategic Enrollment Management (SEM) report to the provost and EVP. The vice president for University Personnel and the associate vice provost for Academic Personnel have a dotted line report to the provost and EVP. The provost and EVP also represents the campus within the CSU and to external constituencies as designated by the president. The Office of the Provost staff supports the vision of the provost and EVP, the university, and the Learn by Doing experience. Key Qualifications Mastery of standard Human Resources principles, practices and techniques, including the areas of performance management, employee relations, employee and organizational development, talent acquisition, disability leaves and accommodation. Demonstrated ability to effectively perform work of a highly sensitive and confidential nature which requires access to information which directly relates to collective bargaining negotiations or management strategies. Demonstrated ability to negotiate challenging situations and conflicts. Demonstrated practical application of facilitation, advising, coaching, mediation, conflict resolution, and negotiation; ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems. Demonstrated skill in modeling a culture of open and honest communication, respect, inclusion, integrity, balance, authenticity, high achievement, and professionalism. Demonstrated experience working with and implementing diversity related policies, programs and initiatives; demonstrated skill in leading efforts to create a diverse, engaged and highly effective workforce. Proven success in establishing and implementing objectives and plans to accomplish program and service goals. Understanding and practical application of program development, training, and coordination skills. Ability to research, plan, evaluate, and implement programs and services. Ability to develop, organize, coordinate, and assess comprehensive programmatic events, new employee onboarding programs, training sessions, and learning opportunities. Strong analytical and research skills; demonstrated ability to interpret, communicate and consistently apply a wide variety of complex policies and procedures where specific guidelines may not exist and to develop well-reasoned conclusions and recommendations. Experience extracting, interpreting, compiling, and presenting qualitative and quantitative data for a variety of audiences, and effectively communicate results of analyses. Excellent customer service skills, including ability to represent the division in a professional and conscientious manner. Demonstrated ability to maintain high quality/standards of work, leadership, ethics, commitment, and professional responsibility and judgment. Excellent organizational and time management skills with the ability to set own priorities to coordinate and independently carry out multiple assignments with fluctuating and time-sensitive deadlines. Demonstrated skill coordinating several personnel functions and determining the relative importance of each. Proven leadership and management skills and experience working collaboratively in a team environment. Demonstrated ability to establish and maintain effective working relationships and communications within a diverse population, strong listening and interpretive skills, and the ability to deal positively with unexpected developments and diverse perspectives in and outside the University. Excellent written and verbal communication skills. Excellent computer skills and proficiency with a variety of computer applications including word-processing, spreadsheets, databases, online systems, and Internet as well as online calendaring and email. Capacity to learn and adapt quickly to new technology, software, situations, methods and procedures; general interest in making full and efficient use of information technology and resources. Knowledge of workforce planning, project management, and change management principles. Experience using metrics to analyze, explain and persuade organizational change. Thorough knowledge of or ability to quickly learn CSU classification standards, collective bargaining contracts, and principles of labor relations. Working knowledge of or ability to quickly learn University infrastructure, policies, and procedures. Education and Experience Bachelor’s Degree and five (5) years of progressively responsible human resources experience. Additional qualifying experience may be substituted for the required education on a year-for-year basis. Salary and Benefits The anticipated hiring range for this role is $100,000 - $115,000 annually. Note that the offer is calculated based on the background and relevant years of experience of the individual selected. Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. Cal Poly Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu . Diversity Statement At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility. Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. Cal Poly is an equal opportunity employer. Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas). Advertised: Mar 12 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) Fresno
5241 N Maple Ave, Fresno, CA 93740, USA
Chief of Police & Director of Public Safety (Administrator III) Compensation and Benefits Anticipated Hiring Salary is $150,000 - $180,000 and is competitive and negotiable depending on the strength of qualifications. This is a CSU Management Personnel Plan (MPP) position. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Job Summary The Chief of Police and Director of Public Safety is responsible for planning, organizing, and directing the operations of Fresno State’s Public Safety Department (Police and Traffic and Parking Operations), which includes a comprehensive law enforcement program focused on a climate of safety and security for the campus community, emergency preparedness, crime prevention, investigations, and traffic control. The Chief is administratively responsible for law enforcement, crime prevention, related investigations, facility security, emergency preparedness, fire safety, parking and traffic control, alternative transportation programs, and confidential law enforcement information management and serves as a liaison with external public safety agencies and public assistance services. This position supervises 57 full-time employees and 40 student assistants in the following classifications: MPP (sworn and non-sworn positions), sergeant, corporal, police officer, information technology consultant, dispatcher, parking officers, community service specialists and other administrative support personnel. Key Qualifications Demonstrated ability to establish strong esprit de corps among police officers. Demonstrated understanding and ability to enact emergency preparedness and disaster control procedures. Demonstrated ability to manage police operations. Demonstrated ability to provide strong leadership. Demonstrated skills in budget management, and supervision of staff and staff development. Knowledge of policies, laws and related case law that impact the law enforcement profession; regulations and standards that govern the operation of a law enforcement agency. Knowledge of Federal and California State laws regarding campus law enforcement (such as FERPA, Clery, Title IX, Violence Against Women’s Act (VAWA), AB540 students, and access to university records such as Patriots Act). Knowledge of the California Peace Officers Bill of Rights. Thorough knowledge of public safety concepts and law enforcement and security methods. Strong interpersonal skills and the ability to motivate others. Excellent communication skills, including the ability to clearly articulate ideas, both orally and in writing. Proven ability to manage multiple complex projects and assignments in a consultative, efficient and effective manner. Excellent customer service and public relations skills. Ability to: Maintain dignity and self-control in stressful situations. Listen accurately. Demonstrate an open, participatory, flexible, team-oriented management style. Be objective about personal strengths and limitations. Establish and maintain cooperative working relationships within a diverse multicultural environment. Establish rapport with people from diverse backgrounds. Define problems, collect data, establish facts, and draw valid conclusions. Interpret technical procedures or regulations; write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from groups of managers, customers and the general public. Communicate effectively with other law enforcement agencies and work collaboratively on joint projects. Familiarity with collective bargaining and administering corrective action as appropriate in a collective bargaining environment. To view the full list of qualifications and job responsibilities, please click the Position Description button above. Education and Experience Bachelor’s degree from an accredited four-year college or university with a major in police science, criminology, public administration, or related field. Five (5) years of progressively responsible law enforcement management experience as a lieutenant or higher. Candidates must: Satisfy all California Commission on Peace Officer Standards and Training (POST) and California State University physical and training standards. Possess current POST management certification. Preferred Skills and Experience: Sworn law enforcement experience in a Public Higher Education setting. Master’s Degree in Criminology or related field. Graduation from POST Command College or FBI National Academy. Knowledge of processes required to maintain IACLEA accreditation and correlating standards of practice. Possess a strong training history emphasizing leadership and growth. Department Summary Welcome to the Fresno State Police Department. The men and women of this department are committed to providing a safe and secure environment that fosters collaborative partnerships and trusting relationships. We place a strong emphasis on Spirit, Service and Solutions. What that means to us is: Spirit The Fresno State Police Department takes pride in being a part of the Bulldog family. Our actions exemplify our school spirit. We will strive to make decisions that embody the spirit of the law, diversity, and excellence. Service We are committed to Service; professional service that fosters trust and confidence. Everyone at the Fresno State Police Department works to provide the highest level of service to our campus community in order to create a safe and healthy learning environment. Solutions As a part of the university community it is important for all to take part in community oriented policing and problem solving. We are committed to establishing strong community partnerships to identify solutions to campus challenges. We at the Fresno State Police Department are proud of our profession, our department, our university and are committed to being engaged with our community. Deadline & Application Instructions This position will remain open until filled with an initial review date of November 6, 2023 . Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee. Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references. Fresno State California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe. Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce. Equal Employment Opportunity Information California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer. COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions may be sent to hr@csufresno.edu . Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter. Fresno State is a tobacco-free, smoke-free and vapor-free campus. Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas) Advertised: Oct 05 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
Chief of Police & Director of Public Safety (Administrator III) Compensation and Benefits Anticipated Hiring Salary is $150,000 - $180,000 and is competitive and negotiable depending on the strength of qualifications. This is a CSU Management Personnel Plan (MPP) position. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Job Summary The Chief of Police and Director of Public Safety is responsible for planning, organizing, and directing the operations of Fresno State’s Public Safety Department (Police and Traffic and Parking Operations), which includes a comprehensive law enforcement program focused on a climate of safety and security for the campus community, emergency preparedness, crime prevention, investigations, and traffic control. The Chief is administratively responsible for law enforcement, crime prevention, related investigations, facility security, emergency preparedness, fire safety, parking and traffic control, alternative transportation programs, and confidential law enforcement information management and serves as a liaison with external public safety agencies and public assistance services. This position supervises 57 full-time employees and 40 student assistants in the following classifications: MPP (sworn and non-sworn positions), sergeant, corporal, police officer, information technology consultant, dispatcher, parking officers, community service specialists and other administrative support personnel. Key Qualifications Demonstrated ability to establish strong esprit de corps among police officers. Demonstrated understanding and ability to enact emergency preparedness and disaster control procedures. Demonstrated ability to manage police operations. Demonstrated ability to provide strong leadership. Demonstrated skills in budget management, and supervision of staff and staff development. Knowledge of policies, laws and related case law that impact the law enforcement profession; regulations and standards that govern the operation of a law enforcement agency. Knowledge of Federal and California State laws regarding campus law enforcement (such as FERPA, Clery, Title IX, Violence Against Women’s Act (VAWA), AB540 students, and access to university records such as Patriots Act). Knowledge of the California Peace Officers Bill of Rights. Thorough knowledge of public safety concepts and law enforcement and security methods. Strong interpersonal skills and the ability to motivate others. Excellent communication skills, including the ability to clearly articulate ideas, both orally and in writing. Proven ability to manage multiple complex projects and assignments in a consultative, efficient and effective manner. Excellent customer service and public relations skills. Ability to: Maintain dignity and self-control in stressful situations. Listen accurately. Demonstrate an open, participatory, flexible, team-oriented management style. Be objective about personal strengths and limitations. Establish and maintain cooperative working relationships within a diverse multicultural environment. Establish rapport with people from diverse backgrounds. Define problems, collect data, establish facts, and draw valid conclusions. Interpret technical procedures or regulations; write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from groups of managers, customers and the general public. Communicate effectively with other law enforcement agencies and work collaboratively on joint projects. Familiarity with collective bargaining and administering corrective action as appropriate in a collective bargaining environment. To view the full list of qualifications and job responsibilities, please click the Position Description button above. Education and Experience Bachelor’s degree from an accredited four-year college or university with a major in police science, criminology, public administration, or related field. Five (5) years of progressively responsible law enforcement management experience as a lieutenant or higher. Candidates must: Satisfy all California Commission on Peace Officer Standards and Training (POST) and California State University physical and training standards. Possess current POST management certification. Preferred Skills and Experience: Sworn law enforcement experience in a Public Higher Education setting. Master’s Degree in Criminology or related field. Graduation from POST Command College or FBI National Academy. Knowledge of processes required to maintain IACLEA accreditation and correlating standards of practice. Possess a strong training history emphasizing leadership and growth. Department Summary Welcome to the Fresno State Police Department. The men and women of this department are committed to providing a safe and secure environment that fosters collaborative partnerships and trusting relationships. We place a strong emphasis on Spirit, Service and Solutions. What that means to us is: Spirit The Fresno State Police Department takes pride in being a part of the Bulldog family. Our actions exemplify our school spirit. We will strive to make decisions that embody the spirit of the law, diversity, and excellence. Service We are committed to Service; professional service that fosters trust and confidence. Everyone at the Fresno State Police Department works to provide the highest level of service to our campus community in order to create a safe and healthy learning environment. Solutions As a part of the university community it is important for all to take part in community oriented policing and problem solving. We are committed to establishing strong community partnerships to identify solutions to campus challenges. We at the Fresno State Police Department are proud of our profession, our department, our university and are committed to being engaged with our community. Deadline & Application Instructions This position will remain open until filled with an initial review date of November 6, 2023 . Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee. Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references. Fresno State California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe. Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce. Equal Employment Opportunity Information California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer. COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions may be sent to hr@csufresno.edu . Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter. Fresno State is a tobacco-free, smoke-free and vapor-free campus. Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas) Advertised: Oct 05 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) East Bay
25800 Carlos Bee Boulevard, Hayward, CA 94542, USA
PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $125,000 per year to $135,000 per year. This position is a Management Personnel Plan (MPP) position in the CSU, and serves at the pleasure of the President. The CSU enjoys a generous benefits program with employer paid life insurance ($100,000), as well as health, dental, and vision insurance with the monthly premium largely paid by the CSU. Additionally, we offer a broad range of other benefits which includes dependent and health care reimbursement accounts, tuition fee waiver, 401k, 457 and 403(b) plans. The CSU belongs to the CalPERS retirement plan in which medical and dental insurance continues in qualified retirement. The CSU has 14 paid holidays, one personal holiday and the position earns 24 days of vacation and 12 days of sick leave per year. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Administrator II About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position The Bursar functions as the subject matter expert in all matters related to student financial billing/collection support. This includes maintaining the accuracy of student tuition and fee accounts and overseeing the billing process to ensure timely and accurate billing statements for students. The Bursar is responsible for reviewing tuition and fees and approving account adjustments and accurate student refunds. In addition, the Bursar is responsible for all operational receipts and disbursement of all financial aid funds. As a result, the Bursar will be the expert institutional resource for all student account related policies and procedures as well as compliance with Federal or State guidelines. The Bursar will collaborate with other areas to implement and improve processes and procedures that increase service to students and strengthen administrative operations. This role also provides leadership, training, and guidance for the Bursar's office staff to ensure excellent customer service for students, families, and other internal/external customers. Remains current on legislation and regulations impacting tuition and fees collections in college/universities. Responsibilities Responsible for the operation, administration, staffing, and development of the Bursar's Office, which includes accurate and timely billing of all student charges and the accurate collection and posting of all student payments, development of policies related to collections and loan programs that are compliant with laws and regulations, and for the collection of outstanding receivables for current and formerly registered students. Serve as the senior customer service contact for students, parents/authorized individuals, and third parties for all billing, payment, and collections matters. Build and maintain effective working relationships with colleagues across a variety of divisions and departments to ensure student and institutional needs are balanced. Direct the operations of the Bursar's office and maintain effective policies and procedures to assure the accuracy of student financial records in compliance with laws and regulations. Establish schedules and procedures to ensure timely billing; establish registration and pre-registration holds for students; work with Financial Aid to review and update loan programs and procedures; monitor receivables and contact overdue accounts; make recommendations regarding withdrawals for financial reasons; accurately calculate charges and refunds; oversee delinquent account collections ensure all processes are in accordance with laws and regulations. Oversee disbursement of federal, private and institutional financial aid and ensure compliance with college, state, and federal policies and regulations. Generate, review, and file 1098 Tuition Statements with the IRS, and other regulatory reports maintained by the Bursar office. Research, analyze, and troubleshoot processes and technical problems encountered by the Bursar's office with the IT department and other offices. Additionally, with support from staff, serve as area leader in technical system conversions, enhancements, modifications, testing, and implementation of systems impacting the area. Assist with testing and implementing new processes including software upgrades and conducting system audits to ensure compliance and data integrity. Oversee the online payment system, including installation payment plan programs available. Monitor and review federal and state regulations that stipulate specifications related to required policies and procedures, as well as best practices related to collections. Ensure student accounting records are reconciled and maintained in accordance with office guidelines, generally accepted accounting principles, and university policies. Prepare necessary reports, schedules, account reconciliations, and notes required for fiscal year-end financial statements. Responsible for workpapers related to tuition receivables and other things impacting the Bursar area. Prepare analysis of outstanding balances, reconciliation of charges to student accounts, and propose journal entries when appropriate. Develop and communicate student financial information to various audiences through multiple mediums. This includes ensuring content on the Bursar's website is up to date and that all communication sets an appropriate tone for the university. Supervise, mentor, and train employees on the Bursar team to ensure efficient and professional interactions with students and authorized individuals. Complete appropriate performance management program to ensure goals, objectives and expectations are communicated and completed in alignment with the overall university mission, division and department. Serve as a leader within the finance team and university, modeling behavior as an inclusive and effective team leader who reinforces a positive, yet performance-driven culture. Continually review, develop, and improve departmental and university policies, procedures, & processes for enhancement and streamlining. Support the professional development of direct reports and staff by setting clear and manageable goals, providing accurate and timely feedback, supporting professional development activities and encouraging continuous learning, maximizing the utilization of technology as an aid to job performance, encouraging an environment that allows staff to assume authority, responsibility and accountability and encouraging cross functional teamwork between staff and the campus community. Perform other job-related duties as assigned. Minimum Qualifications Education: Bachelor's degree in Accounting, Finance, Business Administration, or other closely related field. Experience: Five (5) years of experience in student billing, cash management, collections, and/or business office experience. Experience in detailed accounting transactions, processing, and systems. Minimum of three (3) years of experience supervising/managing professional staff. Knowledge, Skills, and Abilities: Demonstrated strong supervisory, management, and leadership skills. Thorough knowledge of university policies and procedures, such as ICSUAM, Title IV, Title V, and practices in the CSU environment. Comprehensive knowledge and understanding of fiscal policies and procedures related to the administration of Cashiering, Banking, Student Account Receivables and Financial Aid programs. Knowledge of, and ability to implement, Financial Systems. Knowledge of computerized billing, cashiering, and/or student-related applications. Ability to provide information to staff, faculty, students, senior campus officials, outside agencies, and community members in a courteous manner with an emphasis on customer service. Incumbents must possess the ability to work effectively with a variety of individuals in a multi-functional and dynamic office environment. Ability to handle confidential information with discretion. Ability to evaluate complex problems and provide straightforward solutions and successfully implement those solutions. Preferred Skills and Knowledge Master's degree in Accounting, Finance, Business Administration, or other closely related field. Experience implementing complex information technology systems. Experience managing staff frequently responsible for deposits in excess of $500,000. Experience with Common Management System (CMS PeopleSoft) Student Administration, Common Financial System (CFS PeopleSoft) Finance and data warehouse systems. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. At Cal State East Bay, the following nine competencies have been identified as valued leadership qualities: Communication, Cooperation, Delegation, Empathy, Feedback, Innovation, Leadership Presence, Passion and Strategic Ability. While we may not expect our managers to exhibit all of these competencies, we do expect them to aspire to develop them. As part of the annual evaluation review process, the University Bursar will be evaluated on each. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment. Advertised: Jan 05 2024 Pacific Standard Time Applications close: Mar 29 2024 Pacific Daylight Time Closing Date/Time:
Mar 07, 2024
PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $125,000 per year to $135,000 per year. This position is a Management Personnel Plan (MPP) position in the CSU, and serves at the pleasure of the President. The CSU enjoys a generous benefits program with employer paid life insurance ($100,000), as well as health, dental, and vision insurance with the monthly premium largely paid by the CSU. Additionally, we offer a broad range of other benefits which includes dependent and health care reimbursement accounts, tuition fee waiver, 401k, 457 and 403(b) plans. The CSU belongs to the CalPERS retirement plan in which medical and dental insurance continues in qualified retirement. The CSU has 14 paid holidays, one personal holiday and the position earns 24 days of vacation and 12 days of sick leave per year. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Administrator II About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position The Bursar functions as the subject matter expert in all matters related to student financial billing/collection support. This includes maintaining the accuracy of student tuition and fee accounts and overseeing the billing process to ensure timely and accurate billing statements for students. The Bursar is responsible for reviewing tuition and fees and approving account adjustments and accurate student refunds. In addition, the Bursar is responsible for all operational receipts and disbursement of all financial aid funds. As a result, the Bursar will be the expert institutional resource for all student account related policies and procedures as well as compliance with Federal or State guidelines. The Bursar will collaborate with other areas to implement and improve processes and procedures that increase service to students and strengthen administrative operations. This role also provides leadership, training, and guidance for the Bursar's office staff to ensure excellent customer service for students, families, and other internal/external customers. Remains current on legislation and regulations impacting tuition and fees collections in college/universities. Responsibilities Responsible for the operation, administration, staffing, and development of the Bursar's Office, which includes accurate and timely billing of all student charges and the accurate collection and posting of all student payments, development of policies related to collections and loan programs that are compliant with laws and regulations, and for the collection of outstanding receivables for current and formerly registered students. Serve as the senior customer service contact for students, parents/authorized individuals, and third parties for all billing, payment, and collections matters. Build and maintain effective working relationships with colleagues across a variety of divisions and departments to ensure student and institutional needs are balanced. Direct the operations of the Bursar's office and maintain effective policies and procedures to assure the accuracy of student financial records in compliance with laws and regulations. Establish schedules and procedures to ensure timely billing; establish registration and pre-registration holds for students; work with Financial Aid to review and update loan programs and procedures; monitor receivables and contact overdue accounts; make recommendations regarding withdrawals for financial reasons; accurately calculate charges and refunds; oversee delinquent account collections ensure all processes are in accordance with laws and regulations. Oversee disbursement of federal, private and institutional financial aid and ensure compliance with college, state, and federal policies and regulations. Generate, review, and file 1098 Tuition Statements with the IRS, and other regulatory reports maintained by the Bursar office. Research, analyze, and troubleshoot processes and technical problems encountered by the Bursar's office with the IT department and other offices. Additionally, with support from staff, serve as area leader in technical system conversions, enhancements, modifications, testing, and implementation of systems impacting the area. Assist with testing and implementing new processes including software upgrades and conducting system audits to ensure compliance and data integrity. Oversee the online payment system, including installation payment plan programs available. Monitor and review federal and state regulations that stipulate specifications related to required policies and procedures, as well as best practices related to collections. Ensure student accounting records are reconciled and maintained in accordance with office guidelines, generally accepted accounting principles, and university policies. Prepare necessary reports, schedules, account reconciliations, and notes required for fiscal year-end financial statements. Responsible for workpapers related to tuition receivables and other things impacting the Bursar area. Prepare analysis of outstanding balances, reconciliation of charges to student accounts, and propose journal entries when appropriate. Develop and communicate student financial information to various audiences through multiple mediums. This includes ensuring content on the Bursar's website is up to date and that all communication sets an appropriate tone for the university. Supervise, mentor, and train employees on the Bursar team to ensure efficient and professional interactions with students and authorized individuals. Complete appropriate performance management program to ensure goals, objectives and expectations are communicated and completed in alignment with the overall university mission, division and department. Serve as a leader within the finance team and university, modeling behavior as an inclusive and effective team leader who reinforces a positive, yet performance-driven culture. Continually review, develop, and improve departmental and university policies, procedures, & processes for enhancement and streamlining. Support the professional development of direct reports and staff by setting clear and manageable goals, providing accurate and timely feedback, supporting professional development activities and encouraging continuous learning, maximizing the utilization of technology as an aid to job performance, encouraging an environment that allows staff to assume authority, responsibility and accountability and encouraging cross functional teamwork between staff and the campus community. Perform other job-related duties as assigned. Minimum Qualifications Education: Bachelor's degree in Accounting, Finance, Business Administration, or other closely related field. Experience: Five (5) years of experience in student billing, cash management, collections, and/or business office experience. Experience in detailed accounting transactions, processing, and systems. Minimum of three (3) years of experience supervising/managing professional staff. Knowledge, Skills, and Abilities: Demonstrated strong supervisory, management, and leadership skills. Thorough knowledge of university policies and procedures, such as ICSUAM, Title IV, Title V, and practices in the CSU environment. Comprehensive knowledge and understanding of fiscal policies and procedures related to the administration of Cashiering, Banking, Student Account Receivables and Financial Aid programs. Knowledge of, and ability to implement, Financial Systems. Knowledge of computerized billing, cashiering, and/or student-related applications. Ability to provide information to staff, faculty, students, senior campus officials, outside agencies, and community members in a courteous manner with an emphasis on customer service. Incumbents must possess the ability to work effectively with a variety of individuals in a multi-functional and dynamic office environment. Ability to handle confidential information with discretion. Ability to evaluate complex problems and provide straightforward solutions and successfully implement those solutions. Preferred Skills and Knowledge Master's degree in Accounting, Finance, Business Administration, or other closely related field. Experience implementing complex information technology systems. Experience managing staff frequently responsible for deposits in excess of $500,000. Experience with Common Management System (CMS PeopleSoft) Student Administration, Common Financial System (CFS PeopleSoft) Finance and data warehouse systems. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. At Cal State East Bay, the following nine competencies have been identified as valued leadership qualities: Communication, Cooperation, Delegation, Empathy, Feedback, Innovation, Leadership Presence, Passion and Strategic Ability. While we may not expect our managers to exhibit all of these competencies, we do expect them to aspire to develop them. As part of the annual evaluation review process, the University Bursar will be evaluated on each. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment. Advertised: Jan 05 2024 Pacific Standard Time Applications close: Mar 29 2024 Pacific Daylight Time Closing Date/Time:
CITY OF SUNNYVALE, CA
Sunnyvale, California, United States
Description CLIENT SUPPORT SPECIALIST I/II Regular Full Time Employment Opportunity Are you interested in a fast-paced work environment where you can support a variety of technologies and customers? If so, the Client Support Specialist position is for you! The Information Technology Department (ITD) provides secure, reliable, and integrated technology solutions in alignment with the needs and goals throughout the City in a timely manner, while delivering excellence in customer service. Within the department, the Infrastructure Services Division manages the City's server and storage platform, network infrastructure, emergency and non-emergency radios, desktops and laptops, mobile phones and tablets, audio and visual equipment, operating system for all hardware, desktop applications and email in a manner that enables City Staff to support the City's operations effectively and efficiently. The City of Sunnyvale is currently recruiting for TWO Client Support Specialist I/II to further enhance our service delivery. Depending on the applicant qualifications, the position will be filled at the appropriate level/salary of either a Client Support Specialist I or Client Support Specialist II. The ideal candidate will serve as the first point of contact either in person, online, or over the telephone for the department by working directly with end users to resolve technology related questions and issues. In addition, this person will independently perform a variety of other support functions for the department, such as writing Knowledge Based Articles (KBA's), tracking Asset Management and inventory, setting up hardware for City Council and Planning Commission meetings and provide secondary support for cell phone management. DISTINGUISHING CHARACTERISTICS Client Support Specialist I is the entry-level classification for this job series. Initially, incumbents perform assigned duties under general supervision, while learning related standards, policies and procedures. Client Support Specialist I is distinguished from Client Support Specialist II by the performance of less than the full range of duties assigned to the Client Support Specialist II. As experience is gained, there is a greater independence of action within established guidelines. Client Support Specialist II is the next level classification in the series. Incumbents are expected to independently perform the full scope of duties associated with incident and problem resolution for end-user device or system issues, conference and training room technology, system access or security issues, peripheral, network communication systems, business knowledge of how systems and devices are used and tier two customer support. Client Support Specialist II is distinguished from the higher-level classification of Senior Client Support Specialist in that the Senior Client Support Specialist is the advanced journey level in the series responsible for more complex client support and implementations. Positions in this class are flexibly staffed and are normally filled by advancement from the Client Support Specialist I. Incumbents are not automatically promoted to the higher level; the needs of the department determine the level of assignment. Essential Job Functions (May include, but are not limited to, the following): CLIENT SUPPORT SPECIALIST I : Responds to incoming incidents and requests in a timely manner, tracks 100% of all customer contacts, researches questions and issues and resolves each interaction with customer satisfaction. Provides technical support and customer service assistance either in person, online, or over the telephone; refers problems to appropriate staff as needed. Assists with the resolution of technology problems reported by City staff and system users with standard computer tools such as remote access applications, desktop management appliances, the City's business applications, and other office automation/desktop software products. Escalates incidents to higher level support personnel when appropriate in a timely manner. Provides solutions to frequently occurring problems and documents this in the ITSM knowledgebase, maintains and updates articles within the knowledgebase. Responsible for updating and maintaining the City's IT asset management inventory. Performs routine and preventive maintenance of all client devices, including printers, file systems, telephones and related equipment to ensure uninterrupted and optimum system performance. Completes service requests in a timely manner and provides support to end-users. May provide information technology training including new employee orientations regarding the City's software applications and voice, radio and/or data communications equipment. Provides technical support, including testing and equipment maintenance for in-person and virtual meetings in the City Council chambers. Provides technical direction, guidance, and customer service assistance to City staff and systems users in the operation and use of client devices (desktops, laptops, tablets, SmartPhones, etc.) and City applications and information systems. Answers, evaluates and prioritizes incoming online, telephone, voice mail, e-mail and in-person reported incidents related to hardware, software and other technologies; sets priorities and assignment of incidents to resolve problems in the most expedient manner. Assists users with making requests for identifying the right equipment or systems for purchase or upgrade. Provides Citywide system alerts, outages or maintenance notices as needed. Routes and escalates service requests to the appropriate staff as needed. Performs as a member of a team, answering questions, sharing expertise, and contributes to team effectiveness. Performs responsibilities according to the IT Department's defined processes and procedures and Service Level Agreements (SLAs). CLIENT SUPPORT SPECIALIST II : Above, plus the following: Installs, configures and sets up client devices (desktops, laptops, tablets, Smartphones, etc.), client device software/applications, monitors, printers or other peripherals. Performs equipment and system setup, including necessary interconnections and performance monitoring. Provides City-wide information technology training standards; develops, coordinates and conducts new employee orientations regarding the City's software applications, use of client devices and data communications. Interacts with and assists Network Engineers / System Administrators in troubleshooting and diagnosing desktop computing and Local Area Network (LAN) and Wide Area Networks (WAN) problems. Interacts with and assists Programmer Analysts / Project Coordinators in troubleshooting and diagnosing reporting, department-specific and enterprise-wide applications issues. Maintains physical inventory of all end-point equipment and software. Maintains a cooperative working relationship with the public, users, other technical staff, vendors, supervisors and management. Works with IT staff to research, develop, test, and implement new technologies and projects. Monitors/safeguards security of data accordance to agency and IT security compliance. Develops and maintains technical system FAQs and how-to documentation within the IT knowledge base, to include creating/publishing new articles. Assists with the development, coordination and scheduling of in-house technical training, device and/or system user training, new user training, and assists with the preparation and conducting of demonstrations and training of new systems (applications or devices). Assists in the audits of IT services and equipment used by departments for reporting purposes. Participates on IT or Special Projects as needed. WORKING CONDITIONS Position requires prolonged sitting, standing, walking, reaching, twisting, bending, kneeling, crawling, squatting and stooping in the performance of daily activities. The position also requires repetitive hand movement and fine motor coordination in performing computer installation and repair and preparing reports using a computer keyboard. Additionally, the position requires both near and far vision when repairing and installing computers and/or when reading written reports and work-related documents. Additionally, color vision is required to accurately interpret visual displays and voice and data wiring color code standards. The nature of the work and assignment requires the ability to climb ladders and work in small spaces. Acute hearing is required when communicating by telephone and in person. The need to lift, drag and push equipment and materials weighing up to 50 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Minimum Qualifications Client Support Specialist I : Education and Experience: The minimum qualifications for education and experience can be met in one of the following ways: A Technology Certificate from an accredited college or trade school in information technology, computer and information research science, computer engineering, computer information systems, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND one year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR An Associate's degree or completion of 60 semester or 90 quarter units at an accredited college or university in, systems administration, network systems administration, electronics technology, business information systems, computer science, information technology or related field; OR A Bachelor's degree or completion of 120 semester or 180 quarter units from an accredited college or university with concentration in computer science, computer engineering, electronics technology, information technology or related field; OR CompTIA A+ certification AND one year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support. Client Support Specialist II: Education and Experience: The minimum qualifications for education and experience can be met in one of the following ways: A Technology Certificate from an accredited college, university or trade school in information technology, computer and information research science, computer engineering, computer applications, web technologies, computer information systems, application development, database design, programming, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND TWO years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR An Associate's degree or completion of 60 semester or 90 quarter units at an accredited college or university in systems administration, network systems administration, electronics technology, business information systems, computer science, software information systems, information technology or related field AND ONE year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR A Bachelor's degree or completion of 120 semester or 180 quarter units from an accredited college or university with concentration in computer science, computer engineering, information technology, informatics, web science, electronics technology, business information systems or related field AND ONE year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR CompTIA A+ certification AND TWO years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support. Client Support Specialist I : Knowledge of: · Principles and practices of customer service. Principles and practices of ITIL (IT Infrastructure Library). Familiarity of ITSM (IT Service Management) systems to include Incident/Problem Management, Request Fulfilment; Knowledgebase Management; Asset Management and IT Service Catalogs. Principles and practices of business systems applications, databases, office automation software and operating systems commonly used on desktop computers and networked systems. Principles and practices of computer, business or telecommunications operations, including network operating systems and software products; principles and practices of local area networks (LAN) and wide area networks (WAN). Principles, practices, methods and techniques of providing customer service, training and providing technical and functional support to end users. Methods and techniques of modern office business software programs, record keeping, report preparation, technical documentation and writing. Basic cybersecurity principles. Applicable security and data privacy practices and laws. Principles, practices, methods and techniques of providing customer service, IT training and providing technical and functional support to end users. Applicable industry and safety codes and standards. Office methods, procedures, software and equipment. Methods and techniques of troubleshooting hardware, software, voice and/or data communications equipment and inter-connectivity problems. Principles and practices of software and hardware installation and repair. Principles and practices of assuring data security. Ability to: Communicate effectively, both orally and in writing; translate between technical and non-technical terms. Identify, analyze and define administrative and technical issues, collect information, establish facts, draw valid conclusions and make appropriate recommendations. Effectively organize, prioritize and follow-up on work assignments in order to meet established deadlines. Provide excellent customer service. · Provide technical advice and consultation to City staff in person, online, over the telephone, or by email. Identify, analyze and resolve customer/user problems; take appropriate corrective action to problems; research technical materials to provide solutions to problems, or refer problems to appropriate staff. Learn complex principles, practices, techniques and regulations pertaining to assigned duties. Analyze current and future training, data, voice, software/hardware requirements and needs; make appropriate recommendations; develop, present and evaluate training programs and new employee training sessions. Effectively interpret and explain applicable processes, regulations, information technology protocols and hardware/software application solutions to users; listen and communicate information to persons with a diverse background of knowledge and experience. Develop and implement revisions to standard operating procedures to improve effectiveness and/or comply with technological changes as appropriate. Perform a variety of tasks in a consistent and accurate manner. Make sound decisions within established guidelines. Establish, maintain and promote positive and effective working relationships with employees, other agencies, public officials and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities and meet deadlines. Observe safety principles and work in a safe manner. Respond to cybersecurity issues and remediate in a timely manner as instructed. Recognize, set and follow priorities to meet deadlines. Client Support Specialist II: Knowledge of: Above, plus the following: Intermediate knowledge of ITSM (IT Service Management) systems to include Incident/Problem Management; Request Fulfilment; Knowledgebase Management; Asset Management and IT Service Catalogs. Intermediate knowledge of business systems applications, databases, office automation software and operating systems commonly used on desktop computers and networked systems. Client device (e.g., desktop, laptop, tablet, SmartPhone) hardware, operating systems, common office automation applications and desktop applications. Computer peripherals such as printers, copiers, multi-function devices (MFDs), scanners, plotters, and external storage devices. Intermediate knowledge of computer, business or telecommunications operations, including operating systems and software products; principles and practices of local area networks (LAN) and wide area networks (WAN). Intermediate knowledge of troubleshooting hardware, software, voice and/or data communications equipment and inter-connectivity problems. Principles and practices of mentorship and effective working team environments. Ability to: Above, plus the following : Identify, analyze and define complex technical issues, collect information, establish facts, draw valid conclusions and make appropriate recommendations. Provide technical advice and consultation to City staff in person or remotely (online, phone, email, etc.). Maintain and troubleshoot client device installations (desktops, laptops, tablets, SmartPhones) and resolve hardware and software problems. Install or modify client device installations, including connecting hardware to the network, installing software, transferring data and testing. Perform routine upgrades on City client devices and workstations, software and associated peripherals. Independently develop and coordinate effective administrative and business systems, programs and procedures. Effectively organize, prioritize and complete complex work assignments in an expedient and customer service orientation. Apply complex principles, practices, techniques and regulations pertaining to assigned duties. Analyze cybersecurity issues and remediate in a timely manner as instructed. Assist in evaluating new technologies that will lower cost or improve efficiencies; provide feedback to management on ways to improve efficiencies. · Lead staff or user training on technology solutions. Act as a team leader when necessary. Assist is evaluating new technologies that will lower cost or improve efficiencies; provide feedback to management on ways to improve efficiencies. Lead staff or user training on new or existing technology solutions. Effectively interpret and explain applicable processes, regulations, IT protocols and hardware/software application solutions to users. Develop and implement revisions to standard operating procedures to improve effectiveness and/or comply with technological or regulatory changes as appropriate. Exercise independent judgment and initiative to identify problems, analyze situations accurately, and take effective action Prepare and maintain clear, concise and accurate written reports, instructions, memos, alerts, knowledgebase articles or other related documentation. Prepare and maintain clear, concise and accurate written reports, instructions, memos, alerts, knowledgebase articles, newsletter articles and other related documentation. Make public presentations, as necessary. · Follow oral instructions, work with minimal supervision to accomplish goals and objectives and complete assigned project task on time. Plan effectively, prioritize requests and assignments and meet deadlines. Willingness to: Provide emergency response to reduce downtime, correct errors or monitor vendor activity surrounding critical system failures, off-hours scheduled maintenance downtime or work on call on a scheduled and as needed basis. Provide services in different geographical locations throughout the City as requested by users or needed. Licenses/Certificates: Possession and continued maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. DESIRABLE QUALIFICATIONS: Public sector employment or internship experience. Possession and maintenance of CompTIA A+ certification. Possession and maintenance of Information Technology Infrastructure Library ITIL certification. Possession and maintenance of one or more of the following: Microsoft Certifications or equivalent. Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Microsoft 365 Certified: Teamwork Administrator Associate Microsoft 365 Certified: Security Administrator Associate Microsoft 365 Certified: Teams Administrator Associate Microsoft 365 Certified: Developer Associate Microsoft Certified: Azure AI Engineer Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Developer Associate Microsoft Certified: Azure Security Engineer Associate Microsoft Certified: Data Analyst Associate Microsoft Certified: Azure Data Scientist Associate Microsoft Certified: Azure Data Engineer Associate Microsoft Certified: Azure Database Administrator Associate Application and Selection Process If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources no later than 5:00 pm on Tuesday, April 16, 2024, or after receiving 100 qualified and completed applications, whichever is first. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov and click on JOBS . Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination scheduled for Wednesday , May 1, 2024 and Thursday, May 2, 2024 . (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the Information Technology Department tentatively scheduled for the week of May 6, 2024 . *Please note: Selection interviews will take place in-person at the City of Sunnyvale's City Hall. T he City does not provide any travel reimbursement or assistance. Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a comprehensive background investigation, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate selected by the hiring department will be required to submit proof of education (i.e., original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Summary of Sunnyvale's Employees Association SEA For assistance on how to fill out your job application, watch the following video: How to Apply for a City of Sunnyvale Job - YouTube (5:13) The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association SEA Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 4/16/2024 5:00 PM Pacific
Mar 27, 2024
Full Time
Description CLIENT SUPPORT SPECIALIST I/II Regular Full Time Employment Opportunity Are you interested in a fast-paced work environment where you can support a variety of technologies and customers? If so, the Client Support Specialist position is for you! The Information Technology Department (ITD) provides secure, reliable, and integrated technology solutions in alignment with the needs and goals throughout the City in a timely manner, while delivering excellence in customer service. Within the department, the Infrastructure Services Division manages the City's server and storage platform, network infrastructure, emergency and non-emergency radios, desktops and laptops, mobile phones and tablets, audio and visual equipment, operating system for all hardware, desktop applications and email in a manner that enables City Staff to support the City's operations effectively and efficiently. The City of Sunnyvale is currently recruiting for TWO Client Support Specialist I/II to further enhance our service delivery. Depending on the applicant qualifications, the position will be filled at the appropriate level/salary of either a Client Support Specialist I or Client Support Specialist II. The ideal candidate will serve as the first point of contact either in person, online, or over the telephone for the department by working directly with end users to resolve technology related questions and issues. In addition, this person will independently perform a variety of other support functions for the department, such as writing Knowledge Based Articles (KBA's), tracking Asset Management and inventory, setting up hardware for City Council and Planning Commission meetings and provide secondary support for cell phone management. DISTINGUISHING CHARACTERISTICS Client Support Specialist I is the entry-level classification for this job series. Initially, incumbents perform assigned duties under general supervision, while learning related standards, policies and procedures. Client Support Specialist I is distinguished from Client Support Specialist II by the performance of less than the full range of duties assigned to the Client Support Specialist II. As experience is gained, there is a greater independence of action within established guidelines. Client Support Specialist II is the next level classification in the series. Incumbents are expected to independently perform the full scope of duties associated with incident and problem resolution for end-user device or system issues, conference and training room technology, system access or security issues, peripheral, network communication systems, business knowledge of how systems and devices are used and tier two customer support. Client Support Specialist II is distinguished from the higher-level classification of Senior Client Support Specialist in that the Senior Client Support Specialist is the advanced journey level in the series responsible for more complex client support and implementations. Positions in this class are flexibly staffed and are normally filled by advancement from the Client Support Specialist I. Incumbents are not automatically promoted to the higher level; the needs of the department determine the level of assignment. Essential Job Functions (May include, but are not limited to, the following): CLIENT SUPPORT SPECIALIST I : Responds to incoming incidents and requests in a timely manner, tracks 100% of all customer contacts, researches questions and issues and resolves each interaction with customer satisfaction. Provides technical support and customer service assistance either in person, online, or over the telephone; refers problems to appropriate staff as needed. Assists with the resolution of technology problems reported by City staff and system users with standard computer tools such as remote access applications, desktop management appliances, the City's business applications, and other office automation/desktop software products. Escalates incidents to higher level support personnel when appropriate in a timely manner. Provides solutions to frequently occurring problems and documents this in the ITSM knowledgebase, maintains and updates articles within the knowledgebase. Responsible for updating and maintaining the City's IT asset management inventory. Performs routine and preventive maintenance of all client devices, including printers, file systems, telephones and related equipment to ensure uninterrupted and optimum system performance. Completes service requests in a timely manner and provides support to end-users. May provide information technology training including new employee orientations regarding the City's software applications and voice, radio and/or data communications equipment. Provides technical support, including testing and equipment maintenance for in-person and virtual meetings in the City Council chambers. Provides technical direction, guidance, and customer service assistance to City staff and systems users in the operation and use of client devices (desktops, laptops, tablets, SmartPhones, etc.) and City applications and information systems. Answers, evaluates and prioritizes incoming online, telephone, voice mail, e-mail and in-person reported incidents related to hardware, software and other technologies; sets priorities and assignment of incidents to resolve problems in the most expedient manner. Assists users with making requests for identifying the right equipment or systems for purchase or upgrade. Provides Citywide system alerts, outages or maintenance notices as needed. Routes and escalates service requests to the appropriate staff as needed. Performs as a member of a team, answering questions, sharing expertise, and contributes to team effectiveness. Performs responsibilities according to the IT Department's defined processes and procedures and Service Level Agreements (SLAs). CLIENT SUPPORT SPECIALIST II : Above, plus the following: Installs, configures and sets up client devices (desktops, laptops, tablets, Smartphones, etc.), client device software/applications, monitors, printers or other peripherals. Performs equipment and system setup, including necessary interconnections and performance monitoring. Provides City-wide information technology training standards; develops, coordinates and conducts new employee orientations regarding the City's software applications, use of client devices and data communications. Interacts with and assists Network Engineers / System Administrators in troubleshooting and diagnosing desktop computing and Local Area Network (LAN) and Wide Area Networks (WAN) problems. Interacts with and assists Programmer Analysts / Project Coordinators in troubleshooting and diagnosing reporting, department-specific and enterprise-wide applications issues. Maintains physical inventory of all end-point equipment and software. Maintains a cooperative working relationship with the public, users, other technical staff, vendors, supervisors and management. Works with IT staff to research, develop, test, and implement new technologies and projects. Monitors/safeguards security of data accordance to agency and IT security compliance. Develops and maintains technical system FAQs and how-to documentation within the IT knowledge base, to include creating/publishing new articles. Assists with the development, coordination and scheduling of in-house technical training, device and/or system user training, new user training, and assists with the preparation and conducting of demonstrations and training of new systems (applications or devices). Assists in the audits of IT services and equipment used by departments for reporting purposes. Participates on IT or Special Projects as needed. WORKING CONDITIONS Position requires prolonged sitting, standing, walking, reaching, twisting, bending, kneeling, crawling, squatting and stooping in the performance of daily activities. The position also requires repetitive hand movement and fine motor coordination in performing computer installation and repair and preparing reports using a computer keyboard. Additionally, the position requires both near and far vision when repairing and installing computers and/or when reading written reports and work-related documents. Additionally, color vision is required to accurately interpret visual displays and voice and data wiring color code standards. The nature of the work and assignment requires the ability to climb ladders and work in small spaces. Acute hearing is required when communicating by telephone and in person. The need to lift, drag and push equipment and materials weighing up to 50 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Minimum Qualifications Client Support Specialist I : Education and Experience: The minimum qualifications for education and experience can be met in one of the following ways: A Technology Certificate from an accredited college or trade school in information technology, computer and information research science, computer engineering, computer information systems, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND one year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR An Associate's degree or completion of 60 semester or 90 quarter units at an accredited college or university in, systems administration, network systems administration, electronics technology, business information systems, computer science, information technology or related field; OR A Bachelor's degree or completion of 120 semester or 180 quarter units from an accredited college or university with concentration in computer science, computer engineering, electronics technology, information technology or related field; OR CompTIA A+ certification AND one year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support. Client Support Specialist II: Education and Experience: The minimum qualifications for education and experience can be met in one of the following ways: A Technology Certificate from an accredited college, university or trade school in information technology, computer and information research science, computer engineering, computer applications, web technologies, computer information systems, application development, database design, programming, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND TWO years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR An Associate's degree or completion of 60 semester or 90 quarter units at an accredited college or university in systems administration, network systems administration, electronics technology, business information systems, computer science, software information systems, information technology or related field AND ONE year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR A Bachelor's degree or completion of 120 semester or 180 quarter units from an accredited college or university with concentration in computer science, computer engineering, information technology, informatics, web science, electronics technology, business information systems or related field AND ONE year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR CompTIA A+ certification AND TWO years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support. Client Support Specialist I : Knowledge of: · Principles and practices of customer service. Principles and practices of ITIL (IT Infrastructure Library). Familiarity of ITSM (IT Service Management) systems to include Incident/Problem Management, Request Fulfilment; Knowledgebase Management; Asset Management and IT Service Catalogs. Principles and practices of business systems applications, databases, office automation software and operating systems commonly used on desktop computers and networked systems. Principles and practices of computer, business or telecommunications operations, including network operating systems and software products; principles and practices of local area networks (LAN) and wide area networks (WAN). Principles, practices, methods and techniques of providing customer service, training and providing technical and functional support to end users. Methods and techniques of modern office business software programs, record keeping, report preparation, technical documentation and writing. Basic cybersecurity principles. Applicable security and data privacy practices and laws. Principles, practices, methods and techniques of providing customer service, IT training and providing technical and functional support to end users. Applicable industry and safety codes and standards. Office methods, procedures, software and equipment. Methods and techniques of troubleshooting hardware, software, voice and/or data communications equipment and inter-connectivity problems. Principles and practices of software and hardware installation and repair. Principles and practices of assuring data security. Ability to: Communicate effectively, both orally and in writing; translate between technical and non-technical terms. Identify, analyze and define administrative and technical issues, collect information, establish facts, draw valid conclusions and make appropriate recommendations. Effectively organize, prioritize and follow-up on work assignments in order to meet established deadlines. Provide excellent customer service. · Provide technical advice and consultation to City staff in person, online, over the telephone, or by email. Identify, analyze and resolve customer/user problems; take appropriate corrective action to problems; research technical materials to provide solutions to problems, or refer problems to appropriate staff. Learn complex principles, practices, techniques and regulations pertaining to assigned duties. Analyze current and future training, data, voice, software/hardware requirements and needs; make appropriate recommendations; develop, present and evaluate training programs and new employee training sessions. Effectively interpret and explain applicable processes, regulations, information technology protocols and hardware/software application solutions to users; listen and communicate information to persons with a diverse background of knowledge and experience. Develop and implement revisions to standard operating procedures to improve effectiveness and/or comply with technological changes as appropriate. Perform a variety of tasks in a consistent and accurate manner. Make sound decisions within established guidelines. Establish, maintain and promote positive and effective working relationships with employees, other agencies, public officials and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities and meet deadlines. Observe safety principles and work in a safe manner. Respond to cybersecurity issues and remediate in a timely manner as instructed. Recognize, set and follow priorities to meet deadlines. Client Support Specialist II: Knowledge of: Above, plus the following: Intermediate knowledge of ITSM (IT Service Management) systems to include Incident/Problem Management; Request Fulfilment; Knowledgebase Management; Asset Management and IT Service Catalogs. Intermediate knowledge of business systems applications, databases, office automation software and operating systems commonly used on desktop computers and networked systems. Client device (e.g., desktop, laptop, tablet, SmartPhone) hardware, operating systems, common office automation applications and desktop applications. Computer peripherals such as printers, copiers, multi-function devices (MFDs), scanners, plotters, and external storage devices. Intermediate knowledge of computer, business or telecommunications operations, including operating systems and software products; principles and practices of local area networks (LAN) and wide area networks (WAN). Intermediate knowledge of troubleshooting hardware, software, voice and/or data communications equipment and inter-connectivity problems. Principles and practices of mentorship and effective working team environments. Ability to: Above, plus the following : Identify, analyze and define complex technical issues, collect information, establish facts, draw valid conclusions and make appropriate recommendations. Provide technical advice and consultation to City staff in person or remotely (online, phone, email, etc.). Maintain and troubleshoot client device installations (desktops, laptops, tablets, SmartPhones) and resolve hardware and software problems. Install or modify client device installations, including connecting hardware to the network, installing software, transferring data and testing. Perform routine upgrades on City client devices and workstations, software and associated peripherals. Independently develop and coordinate effective administrative and business systems, programs and procedures. Effectively organize, prioritize and complete complex work assignments in an expedient and customer service orientation. Apply complex principles, practices, techniques and regulations pertaining to assigned duties. Analyze cybersecurity issues and remediate in a timely manner as instructed. Assist in evaluating new technologies that will lower cost or improve efficiencies; provide feedback to management on ways to improve efficiencies. · Lead staff or user training on technology solutions. Act as a team leader when necessary. Assist is evaluating new technologies that will lower cost or improve efficiencies; provide feedback to management on ways to improve efficiencies. Lead staff or user training on new or existing technology solutions. Effectively interpret and explain applicable processes, regulations, IT protocols and hardware/software application solutions to users. Develop and implement revisions to standard operating procedures to improve effectiveness and/or comply with technological or regulatory changes as appropriate. Exercise independent judgment and initiative to identify problems, analyze situations accurately, and take effective action Prepare and maintain clear, concise and accurate written reports, instructions, memos, alerts, knowledgebase articles or other related documentation. Prepare and maintain clear, concise and accurate written reports, instructions, memos, alerts, knowledgebase articles, newsletter articles and other related documentation. Make public presentations, as necessary. · Follow oral instructions, work with minimal supervision to accomplish goals and objectives and complete assigned project task on time. Plan effectively, prioritize requests and assignments and meet deadlines. Willingness to: Provide emergency response to reduce downtime, correct errors or monitor vendor activity surrounding critical system failures, off-hours scheduled maintenance downtime or work on call on a scheduled and as needed basis. Provide services in different geographical locations throughout the City as requested by users or needed. Licenses/Certificates: Possession and continued maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. DESIRABLE QUALIFICATIONS: Public sector employment or internship experience. Possession and maintenance of CompTIA A+ certification. Possession and maintenance of Information Technology Infrastructure Library ITIL certification. Possession and maintenance of one or more of the following: Microsoft Certifications or equivalent. Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Microsoft 365 Certified: Teamwork Administrator Associate Microsoft 365 Certified: Security Administrator Associate Microsoft 365 Certified: Teams Administrator Associate Microsoft 365 Certified: Developer Associate Microsoft Certified: Azure AI Engineer Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Developer Associate Microsoft Certified: Azure Security Engineer Associate Microsoft Certified: Data Analyst Associate Microsoft Certified: Azure Data Scientist Associate Microsoft Certified: Azure Data Engineer Associate Microsoft Certified: Azure Database Administrator Associate Application and Selection Process If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources no later than 5:00 pm on Tuesday, April 16, 2024, or after receiving 100 qualified and completed applications, whichever is first. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov and click on JOBS . Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination scheduled for Wednesday , May 1, 2024 and Thursday, May 2, 2024 . (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the Information Technology Department tentatively scheduled for the week of May 6, 2024 . *Please note: Selection interviews will take place in-person at the City of Sunnyvale's City Hall. T he City does not provide any travel reimbursement or assistance. Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a comprehensive background investigation, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate selected by the hiring department will be required to submit proof of education (i.e., original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Summary of Sunnyvale's Employees Association SEA For assistance on how to fill out your job application, watch the following video: How to Apply for a City of Sunnyvale Job - YouTube (5:13) The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association SEA Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 4/16/2024 5:00 PM Pacific
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Reporting to the Managing Director, Student Athlete Resource Center (SARC) and Associate Director of Athletics, the Associate Director for the Student Athlete Resource Center acts as the unit lead for learning support for student-athletes in need of proactive academic support, graduate student athlete support, and Summer Bridge programming with all incoming student-athletes. While adhering to NCAA guidelines and athletic academic eligibility requirements, the incumbent will lead the team to support all student-athletes in an effort to complete Title 5, California State University (CSU), San José State University (SJSU) with the end goal of degree completion. Working with the SARC Team, the Associate Director for SARC develops, coordinates, implements, and assesses academic support and other retention services in accordance with University policies to ensure successful transitions. In particular, the Associate Director for SARC assists the team to provide detailed and accurate athletic academic coaching, successful learning support, and opportunities. The Associate Director for SARC must build strong relationships with Division I athletic coaches, athletic administration, University faculty and staff, and campus partners. The incumbent will also support the NCAA Academic Eligibility Coordinator in Academic Progress Rate (APR) and Graduation Success Rate (GSR) calculation and submission. Key Responsibilities Evaluate student-athletes’ needs and coordinate with Learning Specialists, Peer Mentors, to provide additional academic support resources Work directly with student athletes in academic jeopardy as their Learning Specialist Oversee, assess, and support tasks related to athletic academic coaching Provide training in the following topics: General Education curriculum and requirements, general university graduation requirements and Graduation Success Rate (GSR) Knowledge, Skills & Abilities Possess excellent written and oral communication skills Ability to analyze complex situations accurately and adopt effective course of action Demonstrated ability to deal with challenging and complex issues in a positive and proactive manner Demonstrated ability to plan and implement SASS trainings for learning support and GSR Ability to maintain confidentiality and appropriately handle sensitive information and communication with student athletes, parents/guardians, employees, and external agencies Required Qualifications Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related Four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling Preferred Qualifications Master’s Degree Demonstrated extensive NCAA knowledge and work experience in the academic support of student-athletes in academic jeopardy, athletic academic eligibility, Academic Progress Rate, and Graduation Success Rate Demonstrated excellent written communication skills with a strong customer service background in a student-athlete focused educational setting with collegiate coaches, faculty, and staff Demonstrated work experience in leading the communication of General Education and athletic eligibility requirements, learning methods, and academic success in a university setting Experience analyzing and interpreting student success data and then creating an action plan to support increased performance to ensure graduation and athletic eligibility Experience with PeopleSoft, and/or customer service-based technology systems Experience in hiring and supervision Experience developing student programs Experience developing and delivering training or professional development programs Demonstrated experience working with a diverse population of students Experience working with student-athletes Compensation Classification: Student Services Professional IV Anticipated Hiring Range: $6,221/month - $6,978/month CSU Salary Range: $5,732/month - $8,176/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Jan 26 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job Summary Reporting to the Managing Director, Student Athlete Resource Center (SARC) and Associate Director of Athletics, the Associate Director for the Student Athlete Resource Center acts as the unit lead for learning support for student-athletes in need of proactive academic support, graduate student athlete support, and Summer Bridge programming with all incoming student-athletes. While adhering to NCAA guidelines and athletic academic eligibility requirements, the incumbent will lead the team to support all student-athletes in an effort to complete Title 5, California State University (CSU), San José State University (SJSU) with the end goal of degree completion. Working with the SARC Team, the Associate Director for SARC develops, coordinates, implements, and assesses academic support and other retention services in accordance with University policies to ensure successful transitions. In particular, the Associate Director for SARC assists the team to provide detailed and accurate athletic academic coaching, successful learning support, and opportunities. The Associate Director for SARC must build strong relationships with Division I athletic coaches, athletic administration, University faculty and staff, and campus partners. The incumbent will also support the NCAA Academic Eligibility Coordinator in Academic Progress Rate (APR) and Graduation Success Rate (GSR) calculation and submission. Key Responsibilities Evaluate student-athletes’ needs and coordinate with Learning Specialists, Peer Mentors, to provide additional academic support resources Work directly with student athletes in academic jeopardy as their Learning Specialist Oversee, assess, and support tasks related to athletic academic coaching Provide training in the following topics: General Education curriculum and requirements, general university graduation requirements and Graduation Success Rate (GSR) Knowledge, Skills & Abilities Possess excellent written and oral communication skills Ability to analyze complex situations accurately and adopt effective course of action Demonstrated ability to deal with challenging and complex issues in a positive and proactive manner Demonstrated ability to plan and implement SASS trainings for learning support and GSR Ability to maintain confidentiality and appropriately handle sensitive information and communication with student athletes, parents/guardians, employees, and external agencies Required Qualifications Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related Four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling Preferred Qualifications Master’s Degree Demonstrated extensive NCAA knowledge and work experience in the academic support of student-athletes in academic jeopardy, athletic academic eligibility, Academic Progress Rate, and Graduation Success Rate Demonstrated excellent written communication skills with a strong customer service background in a student-athlete focused educational setting with collegiate coaches, faculty, and staff Demonstrated work experience in leading the communication of General Education and athletic eligibility requirements, learning methods, and academic success in a university setting Experience analyzing and interpreting student success data and then creating an action plan to support increased performance to ensure graduation and athletic eligibility Experience with PeopleSoft, and/or customer service-based technology systems Experience in hiring and supervision Experience developing student programs Experience developing and delivering training or professional development programs Demonstrated experience working with a diverse population of students Experience working with student-athletes Compensation Classification: Student Services Professional IV Anticipated Hiring Range: $6,221/month - $6,978/month CSU Salary Range: $5,732/month - $8,176/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Jan 26 2024 Pacific Standard Time Applications close: Closing Date/Time:
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Reporting to the Sr. Director, this position serves as the Customer Service Specialist Tier 2 point of contact. The position will receive inbound escalation from Tier 1 support staff, students, staff, prospective students and faculty experiencing login, navigational or processing difficulty with enterprise computer systems. The incumbent answers incoming calls for Technical Service, provides prompt and accurate technical assistance troubleshooting and resolving problems and/or issues. Key Responsibilities Provide customer login support information to SJSU students, faculty and staff Assist in monitoring data and appropriately troubleshooting customer service issues. Collaborate with the Service Desk team to route issues appropriately for fastest resolution. Schedule training rooms as needed and respond to customer questions regarding services. Provide assistance to ensure customers can access data regarding SJSU and solve minor processing issues. Analyze, resolve, and route helpdesk phone calls and emails. Provide general directory assistance, route calls and provide in-person assistance to customers. Determine appropriate category for resolution, log, route and track trouble tickets using iSupport system. Receive inbound telephone calls, chat messages, and emails on product questions. Provide technical Tier 2 troubleshooting, and problem resolution. Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in person communication. Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction. Open trouble tickets using the trouble ticketing tool and document action steps and resolutions including follow-up. Serve as the customer advocate and interact with internal teams to solve issues. Escalate customer concerns as necessary to the appropriate manager, as required. Communicate and train Tier I support in processing and resolving reported problems. Knowledge, Skills & Abilities Ability to provide Tier II technical support Ability to apply consultative skills to assess user needs and provide appropriate support Working knowledge of information technology systems and/or applications, including campuswide systems and multimedia environments, access procedures, networks, and/or databases Excellent customer service and public relations skills Ability to troubleshoot basic help desk inquiries Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions within a diverse multicultural environment Ability to apply campus information security policy and standards to develop specific security requirements Basic knowledge of data administration principles and techniques Ability to analyze data requirements and research data availability and access methods Ability to communicate in writing and speaking clearly to a diverse group of customers Proficiency using standard software packages: i.e., Word processing, Excel spreadsheet, Database management Basic knowledge in either of these technologies: network, WiFi, security, or cloud technologies Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation Ability to handle multiple work priorities and maintain confidentiality and appropriately handle sensitive communications with customers Ability to apply security models and frameworks to ensure appropriate security is maintained Technical knowledge and understanding of electronics and networking (TCP/IP), browser functionality, and troubleshooting of common networking devices Required Qualifications Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study Three years of experience supporting information systems and technology Input required qualifications Preferred Qualifications Experience providing technical support and customer service support Experience in a University or college environment Experience with electronic and networking (TCP/IP) Compensation Classification: Information Technology Consultant - Career CSU Salary Range: $4,678/month - $11,547/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: November 16, 2022 through November 29, 2022 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Nov 16 2022 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job Summary Reporting to the Sr. Director, this position serves as the Customer Service Specialist Tier 2 point of contact. The position will receive inbound escalation from Tier 1 support staff, students, staff, prospective students and faculty experiencing login, navigational or processing difficulty with enterprise computer systems. The incumbent answers incoming calls for Technical Service, provides prompt and accurate technical assistance troubleshooting and resolving problems and/or issues. Key Responsibilities Provide customer login support information to SJSU students, faculty and staff Assist in monitoring data and appropriately troubleshooting customer service issues. Collaborate with the Service Desk team to route issues appropriately for fastest resolution. Schedule training rooms as needed and respond to customer questions regarding services. Provide assistance to ensure customers can access data regarding SJSU and solve minor processing issues. Analyze, resolve, and route helpdesk phone calls and emails. Provide general directory assistance, route calls and provide in-person assistance to customers. Determine appropriate category for resolution, log, route and track trouble tickets using iSupport system. Receive inbound telephone calls, chat messages, and emails on product questions. Provide technical Tier 2 troubleshooting, and problem resolution. Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in person communication. Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction. Open trouble tickets using the trouble ticketing tool and document action steps and resolutions including follow-up. Serve as the customer advocate and interact with internal teams to solve issues. Escalate customer concerns as necessary to the appropriate manager, as required. Communicate and train Tier I support in processing and resolving reported problems. Knowledge, Skills & Abilities Ability to provide Tier II technical support Ability to apply consultative skills to assess user needs and provide appropriate support Working knowledge of information technology systems and/or applications, including campuswide systems and multimedia environments, access procedures, networks, and/or databases Excellent customer service and public relations skills Ability to troubleshoot basic help desk inquiries Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions within a diverse multicultural environment Ability to apply campus information security policy and standards to develop specific security requirements Basic knowledge of data administration principles and techniques Ability to analyze data requirements and research data availability and access methods Ability to communicate in writing and speaking clearly to a diverse group of customers Proficiency using standard software packages: i.e., Word processing, Excel spreadsheet, Database management Basic knowledge in either of these technologies: network, WiFi, security, or cloud technologies Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation Ability to handle multiple work priorities and maintain confidentiality and appropriately handle sensitive communications with customers Ability to apply security models and frameworks to ensure appropriate security is maintained Technical knowledge and understanding of electronics and networking (TCP/IP), browser functionality, and troubleshooting of common networking devices Required Qualifications Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study Three years of experience supporting information systems and technology Input required qualifications Preferred Qualifications Experience providing technical support and customer service support Experience in a University or college environment Experience with electronic and networking (TCP/IP) Compensation Classification: Information Technology Consultant - Career CSU Salary Range: $4,678/month - $11,547/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: November 16, 2022 through November 29, 2022 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Nov 16 2022 Pacific Standard Time Applications close: Closing Date/Time:
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Assistant Director & Compliance Officer Administrator Level This position is an MPP I in the California State University Management Personnel Plan (MPP), reporting to the Director of Financial Aid . SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Office of Student Financial Aid Appointment Type At Will Time Base Full time (FTE 1.0) Work Schedule Monday-Friday 8:00 am-5:00 pm Anticipated Hiring Range $6,509.00 - $7,134.00 Per Month ($78,108.00 - $85,608.00 Annually) Salary is commensurate with experience. Position Summary Reporting directly to the Director of the Office of Student Financial Aid (OSFA), the Assistant Director and Compliance Officer collaborates with the Director and lead staff in OSFA to plan, develop, implement, organize, and oversee all technical aspects of the student financial aid and scholarships processes. The Assistant Director will work collaboratively to use existing technological systems to develop and implement policies and procedures that optimize the efficiency of the staff members within the OSFA. The Assistant Director serves as the expert in all aspects of the United States Department of Education (USDE) networks, regulations, compliance, technical operations, and procedures and is designated as Primary Destination Point Administrator with the federal systems. As part of the Division of Enrollment Management and Student Affairs, the Assistant Director will establish positive working relationships to ensure a smooth flow of information, as well as student data, between the OSFA and other areas within the Division. Position Information Expert Direction & Oversight for Business Operations Responsible for the expert direction, problem-solving, troubleshooting of issues, and design specifications for internal systems. Stay up to date on latest updates from the California Student Aid Commission (CSCAC) and help ensure that all State programs are being run and managed in compliance with CSAC policy. Work closely with the State Financial Aid team to be sure State aid is being processed and disbursed to students in a timely manner. Provide oversight for the OSFA business operations, including all electronic interfaces between these networks and the PeopleSoft/Campus Solutions Financial Aid module. Serve as the unit expert on USDE networks: regulations, compliance, technical, operational, and procedures; serve as the Primary Destination Point Administrator for federal systems. Coordinate training for Financial Aid, Fiscal Affairs, Enrollment Management, Student Affairs, and Information Technology Services support staff in the use of federal systems as necessary. Federal Student Aid Compliance Officer Responsible for administering the Federal Pell Grant, Federal Direct Loan, and Federal TEACH Programs in a manner that is compliant with federal student aid regulations. Coordinate all aspects of federal loan and grant programs, including eligibility determination, originating and reporting of awards and disbursements; and reconciliation of annual payments for over $120M to students enrolled at San Francisco State University. Ensure that at all times Federal programs are properly reconciled throughout the year and for previous award periods. Serve as the Compliance Officer responsible for reviewing all compliance requirements for Federal, State, California State University (CSU) and University regulations affecting financial aid. Collaborate with the OSFA leadership team to ensure that OSFA business operations comply with federal regulations and systems of controls specified on written office procedures are reflected in business operations. Supervise the work performed by student service professionals assigned to all student aid programs. Student Service Provision Provide direct service and information to students and parents, including counseling around Federal, State, and University financial aid policies and procedures in-person, online, or using social media. Review student and parent documents with financial aid applications to determine eligibility for financial aid; award financial aid to qualified students. Help to prepare and present information to students and families at various on and off-campus events. Review student/parent appeals and administer professional judgment on a case-by-case basis. Collaborate with leadership teams in other units on campus to ensure that fiscal integrity and compliance with regulation are maintained. Coordinate Strategic Enrollment Management Planning Develop automated solutions that are strategic and ensure the mission and goals of the OSFA and University are achieved. Collaborate with administrators and designated staff members in the Division of Enrollment Management and Student Affair to ensure a smooth flow of information regarding services for new and continuing students at SF State. Collaborate with leadership teams in other units on campus to ensure that fiscal integrity and compliance with regulations are maintained. 5% - Other duties as assigned At All Times • Demonstrate behaviors that are in line with the User-Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D) • Demonstrate safe work practices for oneself, others, and the office environment. Minimum Qualifications Management Skills: Possesses enthusiasm and ideas for managing staff that will result in a team that is cohesive, professional, and committed to providing consistent and high-quality service. Experience evaluating and coaching staff in ways that build employee skills and productivity. Knowledge of strategic budgeting principles. Technical Skills: Possesses excellent analytical and technical skills. Ability to effectively use these skills when communicating with the various on and off-campus programs. Financial Aid Experience Possesses at least 5 (?) years of Financial Aid or equivalent Higher Education experience. Education Bachelor’s degree in counseling, education, management, public administration, or a related degree. Preferred Qualifications Candidates with a Master’s degree or currently seeking a Master’s degree are preferred. Five years of progressively responsible professional/managerial student services experience in a university setting which includes mentoring or advising students, analysis, and resolution of complex student services issues, and organizing staff to accomplish unit objectives. Knowledge of local, State, and Federal laws and regulations that impact students and the University. Report writing experience is also highly desired. Experience in higher education setting. Experience providing excellent customer service. Experience assisting and advocating for students and parents, helping them navigate through the Financial Aid processes. Demonstrated experience working in student services. Excellent writing, oral communication, interviewing, and counseling skills. Detail oriented. Ability to learn and interpret regulations and policies. Ability to work in a highly automated environment. Experience with Financial Aid programs. Familiarity with Oracle Campus Solutions (CS), United States Department of Education electronic access: National Student Loan Data System (NSLDS) and Common Origination & Disbursement System (COD) websites. Core Competencies - embody the following competencies: Bias toward collaboration and teamwork. Effective oral, written, and nonverbal communication skills. Customer/Client Focus with an emphasis on problem-solving and resolution. Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence. Diversity and inclusion. Environmental/Physical/Special Repetitive wrist/finger motions with the use of a computer. Computer usage for extended periods of time. Sustained computer use. Must be able to work in a customer services environment and travel off-campus to facilitate and/or attend workshops or events. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m. and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline, and/or any other component of this position is subject to change or cancellation at any time. Advertised: Oct 05 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title Assistant Director & Compliance Officer Administrator Level This position is an MPP I in the California State University Management Personnel Plan (MPP), reporting to the Director of Financial Aid . SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Office of Student Financial Aid Appointment Type At Will Time Base Full time (FTE 1.0) Work Schedule Monday-Friday 8:00 am-5:00 pm Anticipated Hiring Range $6,509.00 - $7,134.00 Per Month ($78,108.00 - $85,608.00 Annually) Salary is commensurate with experience. Position Summary Reporting directly to the Director of the Office of Student Financial Aid (OSFA), the Assistant Director and Compliance Officer collaborates with the Director and lead staff in OSFA to plan, develop, implement, organize, and oversee all technical aspects of the student financial aid and scholarships processes. The Assistant Director will work collaboratively to use existing technological systems to develop and implement policies and procedures that optimize the efficiency of the staff members within the OSFA. The Assistant Director serves as the expert in all aspects of the United States Department of Education (USDE) networks, regulations, compliance, technical operations, and procedures and is designated as Primary Destination Point Administrator with the federal systems. As part of the Division of Enrollment Management and Student Affairs, the Assistant Director will establish positive working relationships to ensure a smooth flow of information, as well as student data, between the OSFA and other areas within the Division. Position Information Expert Direction & Oversight for Business Operations Responsible for the expert direction, problem-solving, troubleshooting of issues, and design specifications for internal systems. Stay up to date on latest updates from the California Student Aid Commission (CSCAC) and help ensure that all State programs are being run and managed in compliance with CSAC policy. Work closely with the State Financial Aid team to be sure State aid is being processed and disbursed to students in a timely manner. Provide oversight for the OSFA business operations, including all electronic interfaces between these networks and the PeopleSoft/Campus Solutions Financial Aid module. Serve as the unit expert on USDE networks: regulations, compliance, technical, operational, and procedures; serve as the Primary Destination Point Administrator for federal systems. Coordinate training for Financial Aid, Fiscal Affairs, Enrollment Management, Student Affairs, and Information Technology Services support staff in the use of federal systems as necessary. Federal Student Aid Compliance Officer Responsible for administering the Federal Pell Grant, Federal Direct Loan, and Federal TEACH Programs in a manner that is compliant with federal student aid regulations. Coordinate all aspects of federal loan and grant programs, including eligibility determination, originating and reporting of awards and disbursements; and reconciliation of annual payments for over $120M to students enrolled at San Francisco State University. Ensure that at all times Federal programs are properly reconciled throughout the year and for previous award periods. Serve as the Compliance Officer responsible for reviewing all compliance requirements for Federal, State, California State University (CSU) and University regulations affecting financial aid. Collaborate with the OSFA leadership team to ensure that OSFA business operations comply with federal regulations and systems of controls specified on written office procedures are reflected in business operations. Supervise the work performed by student service professionals assigned to all student aid programs. Student Service Provision Provide direct service and information to students and parents, including counseling around Federal, State, and University financial aid policies and procedures in-person, online, or using social media. Review student and parent documents with financial aid applications to determine eligibility for financial aid; award financial aid to qualified students. Help to prepare and present information to students and families at various on and off-campus events. Review student/parent appeals and administer professional judgment on a case-by-case basis. Collaborate with leadership teams in other units on campus to ensure that fiscal integrity and compliance with regulation are maintained. Coordinate Strategic Enrollment Management Planning Develop automated solutions that are strategic and ensure the mission and goals of the OSFA and University are achieved. Collaborate with administrators and designated staff members in the Division of Enrollment Management and Student Affair to ensure a smooth flow of information regarding services for new and continuing students at SF State. Collaborate with leadership teams in other units on campus to ensure that fiscal integrity and compliance with regulations are maintained. 5% - Other duties as assigned At All Times • Demonstrate behaviors that are in line with the User-Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D) • Demonstrate safe work practices for oneself, others, and the office environment. Minimum Qualifications Management Skills: Possesses enthusiasm and ideas for managing staff that will result in a team that is cohesive, professional, and committed to providing consistent and high-quality service. Experience evaluating and coaching staff in ways that build employee skills and productivity. Knowledge of strategic budgeting principles. Technical Skills: Possesses excellent analytical and technical skills. Ability to effectively use these skills when communicating with the various on and off-campus programs. Financial Aid Experience Possesses at least 5 (?) years of Financial Aid or equivalent Higher Education experience. Education Bachelor’s degree in counseling, education, management, public administration, or a related degree. Preferred Qualifications Candidates with a Master’s degree or currently seeking a Master’s degree are preferred. Five years of progressively responsible professional/managerial student services experience in a university setting which includes mentoring or advising students, analysis, and resolution of complex student services issues, and organizing staff to accomplish unit objectives. Knowledge of local, State, and Federal laws and regulations that impact students and the University. Report writing experience is also highly desired. Experience in higher education setting. Experience providing excellent customer service. Experience assisting and advocating for students and parents, helping them navigate through the Financial Aid processes. Demonstrated experience working in student services. Excellent writing, oral communication, interviewing, and counseling skills. Detail oriented. Ability to learn and interpret regulations and policies. Ability to work in a highly automated environment. Experience with Financial Aid programs. Familiarity with Oracle Campus Solutions (CS), United States Department of Education electronic access: National Student Loan Data System (NSLDS) and Common Origination & Disbursement System (COD) websites. Core Competencies - embody the following competencies: Bias toward collaboration and teamwork. Effective oral, written, and nonverbal communication skills. Customer/Client Focus with an emphasis on problem-solving and resolution. Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence. Diversity and inclusion. Environmental/Physical/Special Repetitive wrist/finger motions with the use of a computer. Computer usage for extended periods of time. Sustained computer use. Must be able to work in a customer services environment and travel off-campus to facilitate and/or attend workshops or events. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m. and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline, and/or any other component of this position is subject to change or cancellation at any time. Advertised: Oct 05 2023 Pacific Daylight Time Applications close: Closing Date/Time:
PLACER COUNTY, CA
Auburn, California, United States
Introduction Living in Placer County from Placer County Video Portal Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Placer County Community Development Resource Agency is accepting applications for Building Services Manager to fill one permanent/full-time vacancy in Tahoe. The eligible list established as a result of this recruitment may be used to fill additional vacancies as they arise, subject to position-specific requirements. *This classification is scheduled to receive a general wage increase of 4.0% in June 2024. *Salary plus up to an additional $1,000 per month Tahoe Branch Assignment Premium for employees who are permanently assigned to a position located in the North Lake Tahoe Area. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Management benefits . For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION To assist the Deputy Director of the Building Services Division in planning, organizing, directing, managing, and administering various program areas of responsibility within the Building Services Division; to plan, direct, and supervise the work of assigned division staff; to participate in the development and implementation of the division’s goals and objectives; to serve as acting Deputy Director of Building Services in the absence of the Deputy Director; to provide highly complex staff assistance to the Deputy Director and to perform a variety of duties relative to assigned areas of responsibility. DISTINGUISHING CHARACTERISTICS This classification functions at the manager level and as such recognizes a position that exercises full line and functional management responsibility for employees within a division; incumbents also assume substantive and significant responsibility for operations and services within the assigned areas of responsibility of the Building Services Division. SUPERVISION RECEIVED AND EXERCISED Receives general direction from the Deputy Director of CDRA (Tahoe). Exercises direct supervision over supervisory, professional, technical, and clerical personnel. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Direct, manage, monitor, and evaluate assigned Building Services Division programs and operations in both the Tahoe and Auburn/South Placer areas, including building design, construction, and inspection; plans examination; permit application, review and approval; code compliance and enforcement; cannabis regulation; and the overall provision of quality customer service to County clients. Serve as acting Deputy Director of the Building Services Division and represent the division in the absence of the Deputy Director. Assist in the development and implementation of division’s work plan, goals, objectives, policies and procedures; assign work activities projects, and programs; monitor timelines and work flow; review and evaluate work products, methods, and procedures. Serve as technical advisor to internal County staff, management, and external organizations in the interpretation and application of applicable codes, laws, and regulations; monitor the application of policies and procedures to ensure proper interpretation, enforcement, and compliance with all applicable codes, laws and regulations. Perform or assist in the more complex applications and projects; provide technical assistance to agency personnel, other staff and the public; develop materials explaining permit regulations and procedures; provide pre-construction design consultation, and fee estimates for a variety of proposed projects; interpret and apply laws, codes and regulations to approve or reject plans; notify involved parties regarding plan status; review and analyze permit requests for compliance and applicable laws, codes and regulations. Serve as County liaison with other regulatory agencies such as the Tahoe Regional Planning Agency, Special Districts and Fire Departments to ensure compliance with all applicable regulatory requirements in the permitting process. Research and prepare technical and administrative reports and studies; prepare written correspondence as necessary. Manage, direct, evaluate, monitor, and supervise the work of assigned staff; act as a resource to staff; advise staff on the more complex issues; provide direction, guidance, and leadership to staff. Investigate, respond to and resolve customer service complaints; interview customers and assist all parties to reach an acceptable solution; take corrective action as necessary. Assist in developing and overseeing the implementation of the customer service policies and procedures related to building services; ensure update and improvement of processes and programs; coordinate the consistency and improvement of the delivery of services provided in order to improve and streamline processes. Coordinate activities with other County departments, outside agencies, other divisions, and the community as applicable to ensure the efficient and effective administration of Countywide Building, Code Compliance, and Cannabis regulation enforcement services. Participate in the development and administration of the division budget; forecast funding needs, staffing, equipment, materials and supplies; assist in budget implementation; monitor approved expenditures. Recommend the appointment of personnel; provide or coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed; maintain discipline and high standards necessary for the efficient and professional operation of the assigned areas of responsibility. Build and maintain positive working relationships with co-workers, other County employees and managers, and the community utilizing accepted principles of effective customer service. Maintain awareness of, and participate in, the external professional environment and resources to ensure the highest level of professional standards are applied to service delivery. Attend meetings on land development permits, information technology, contract and permit issues. Administer citations; conduct, coordinate and attend administrative hearings pertaining to code compliance, enforcement, and cannabis regulations. Testify and make presentations in court; respond to subpoenas. Represent the division to the public, stakeholders, and to other agencies in a professional, positive and productive manner; participate in outside community and professional groups and committees Serve as a positive and motivational team leader as well as a positive and effective member of a peer group. Act quickly and calmly in a variety of situations; Perform related duties as required. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience: Five years of increasingly responsible experience in building code inspection and enforcement, planning, engineering and surveying, or code compliance, including one year of supervisory responsibility. Training: Equivalent to a Bachelor’s degree from an accredited college or university with major course work in construction technology, civil engineering, architecture, planning or a related field. Occupational experience and related certificates of achievement may be accepted as evidence of required training. Additional training in management is highly desirable. Note: Relevant, equivalent experience (performing the same or similar job requiring similar knowledge, skills, and abilities) may be substituted for the required education as determined by the Human Resources Department. Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency. Required License or Certificate: Possession of a valid Certificate of Registration as an Inspector issued by the International Code Council Possession of California Building Official license is desirable. May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Operations, services and activities of a comprehensive building inspection and plans examination program. Elements of planning and zoning as related to ordinances governing building, land use and zoning. Principles and practices of building design, construction and inspection. Principles and practices of building plans examination. Pertinent local, state, and federal laws, guidelines, and regulations. Permit process and procedures specific to all regions in the County. Principles and practices of policy and procedure development and implementation. Automated systems used in land use. Applicable codes, ordinances, laws, and regulations pertaining to real property, building, housing, and public health and safety. Principles and practices of process improvement and streamlining of processes. Principles and practices of business correspondence and report writing. Principles and practices of leadership, motivation, team building and conflict resolution. Principles and practices of organizational analysis and management. Principles of budget preparation and monitoring. Principles and practices of safety management. Principles and practices of supervision, training, and personnel management. Standard and accepted usage of the English language including spelling, punctuation, and grammar. Modern office procedures, methods and computer equipment and related spreadsheet and word processing applications. Ability to: Develop, revise and administer policies and procedures for the operations and services of a comprehensive building inspection, permitting operations code enforcement/compliance, and plans examination program. On a continuous basis, know and understand all aspects of assigned job; intermittently analyze work papers, reports and special projects; explain and interpret policies, procedures, and programs; know laws, regulations and codes; observe performance and evaluate staff; problem solve divisional issues. Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals. Review documents related to Agency operations; observe; identify and problem solve office operations and procedures; understand, interpret and explain Agency policies and procedures; explain operations and problem solve office issues for the public and with personnel. Interpret and apply pertinent local, state and federal laws, guidelines, and regulations. Prepare and administer a budget. Supervise, train and evaluate personnel. Perform field inspections on complex projects when necessary. Communicate clearly and concisely, both orally and in writing. Function as a productive and positive team member and effective team leader. On a continuous basis, sit at desk and in meetings for long periods of time. Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and communicate through written means, lift light weights. Prepare reports, correspondence and technical documentation. Work with various cultural and ethnic groups in a tactful and effective manner. Gain cooperation through discussion and persuasion. Establish and maintain effective working relationships with those contacted in the performance of required duties. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Kristen Cannon, Administrative Technician, at kcannon@placer.ca.gov or (530) 886-4661. Closing Date/Time: Open Until Filled
Mar 07, 2024
Full Time
Introduction Living in Placer County from Placer County Video Portal Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Placer County Community Development Resource Agency is accepting applications for Building Services Manager to fill one permanent/full-time vacancy in Tahoe. The eligible list established as a result of this recruitment may be used to fill additional vacancies as they arise, subject to position-specific requirements. *This classification is scheduled to receive a general wage increase of 4.0% in June 2024. *Salary plus up to an additional $1,000 per month Tahoe Branch Assignment Premium for employees who are permanently assigned to a position located in the North Lake Tahoe Area. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Management benefits . For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION To assist the Deputy Director of the Building Services Division in planning, organizing, directing, managing, and administering various program areas of responsibility within the Building Services Division; to plan, direct, and supervise the work of assigned division staff; to participate in the development and implementation of the division’s goals and objectives; to serve as acting Deputy Director of Building Services in the absence of the Deputy Director; to provide highly complex staff assistance to the Deputy Director and to perform a variety of duties relative to assigned areas of responsibility. DISTINGUISHING CHARACTERISTICS This classification functions at the manager level and as such recognizes a position that exercises full line and functional management responsibility for employees within a division; incumbents also assume substantive and significant responsibility for operations and services within the assigned areas of responsibility of the Building Services Division. SUPERVISION RECEIVED AND EXERCISED Receives general direction from the Deputy Director of CDRA (Tahoe). Exercises direct supervision over supervisory, professional, technical, and clerical personnel. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Direct, manage, monitor, and evaluate assigned Building Services Division programs and operations in both the Tahoe and Auburn/South Placer areas, including building design, construction, and inspection; plans examination; permit application, review and approval; code compliance and enforcement; cannabis regulation; and the overall provision of quality customer service to County clients. Serve as acting Deputy Director of the Building Services Division and represent the division in the absence of the Deputy Director. Assist in the development and implementation of division’s work plan, goals, objectives, policies and procedures; assign work activities projects, and programs; monitor timelines and work flow; review and evaluate work products, methods, and procedures. Serve as technical advisor to internal County staff, management, and external organizations in the interpretation and application of applicable codes, laws, and regulations; monitor the application of policies and procedures to ensure proper interpretation, enforcement, and compliance with all applicable codes, laws and regulations. Perform or assist in the more complex applications and projects; provide technical assistance to agency personnel, other staff and the public; develop materials explaining permit regulations and procedures; provide pre-construction design consultation, and fee estimates for a variety of proposed projects; interpret and apply laws, codes and regulations to approve or reject plans; notify involved parties regarding plan status; review and analyze permit requests for compliance and applicable laws, codes and regulations. Serve as County liaison with other regulatory agencies such as the Tahoe Regional Planning Agency, Special Districts and Fire Departments to ensure compliance with all applicable regulatory requirements in the permitting process. Research and prepare technical and administrative reports and studies; prepare written correspondence as necessary. Manage, direct, evaluate, monitor, and supervise the work of assigned staff; act as a resource to staff; advise staff on the more complex issues; provide direction, guidance, and leadership to staff. Investigate, respond to and resolve customer service complaints; interview customers and assist all parties to reach an acceptable solution; take corrective action as necessary. Assist in developing and overseeing the implementation of the customer service policies and procedures related to building services; ensure update and improvement of processes and programs; coordinate the consistency and improvement of the delivery of services provided in order to improve and streamline processes. Coordinate activities with other County departments, outside agencies, other divisions, and the community as applicable to ensure the efficient and effective administration of Countywide Building, Code Compliance, and Cannabis regulation enforcement services. Participate in the development and administration of the division budget; forecast funding needs, staffing, equipment, materials and supplies; assist in budget implementation; monitor approved expenditures. Recommend the appointment of personnel; provide or coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed; maintain discipline and high standards necessary for the efficient and professional operation of the assigned areas of responsibility. Build and maintain positive working relationships with co-workers, other County employees and managers, and the community utilizing accepted principles of effective customer service. Maintain awareness of, and participate in, the external professional environment and resources to ensure the highest level of professional standards are applied to service delivery. Attend meetings on land development permits, information technology, contract and permit issues. Administer citations; conduct, coordinate and attend administrative hearings pertaining to code compliance, enforcement, and cannabis regulations. Testify and make presentations in court; respond to subpoenas. Represent the division to the public, stakeholders, and to other agencies in a professional, positive and productive manner; participate in outside community and professional groups and committees Serve as a positive and motivational team leader as well as a positive and effective member of a peer group. Act quickly and calmly in a variety of situations; Perform related duties as required. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience: Five years of increasingly responsible experience in building code inspection and enforcement, planning, engineering and surveying, or code compliance, including one year of supervisory responsibility. Training: Equivalent to a Bachelor’s degree from an accredited college or university with major course work in construction technology, civil engineering, architecture, planning or a related field. Occupational experience and related certificates of achievement may be accepted as evidence of required training. Additional training in management is highly desirable. Note: Relevant, equivalent experience (performing the same or similar job requiring similar knowledge, skills, and abilities) may be substituted for the required education as determined by the Human Resources Department. Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency. Required License or Certificate: Possession of a valid Certificate of Registration as an Inspector issued by the International Code Council Possession of California Building Official license is desirable. May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Operations, services and activities of a comprehensive building inspection and plans examination program. Elements of planning and zoning as related to ordinances governing building, land use and zoning. Principles and practices of building design, construction and inspection. Principles and practices of building plans examination. Pertinent local, state, and federal laws, guidelines, and regulations. Permit process and procedures specific to all regions in the County. Principles and practices of policy and procedure development and implementation. Automated systems used in land use. Applicable codes, ordinances, laws, and regulations pertaining to real property, building, housing, and public health and safety. Principles and practices of process improvement and streamlining of processes. Principles and practices of business correspondence and report writing. Principles and practices of leadership, motivation, team building and conflict resolution. Principles and practices of organizational analysis and management. Principles of budget preparation and monitoring. Principles and practices of safety management. Principles and practices of supervision, training, and personnel management. Standard and accepted usage of the English language including spelling, punctuation, and grammar. Modern office procedures, methods and computer equipment and related spreadsheet and word processing applications. Ability to: Develop, revise and administer policies and procedures for the operations and services of a comprehensive building inspection, permitting operations code enforcement/compliance, and plans examination program. On a continuous basis, know and understand all aspects of assigned job; intermittently analyze work papers, reports and special projects; explain and interpret policies, procedures, and programs; know laws, regulations and codes; observe performance and evaluate staff; problem solve divisional issues. Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals. Review documents related to Agency operations; observe; identify and problem solve office operations and procedures; understand, interpret and explain Agency policies and procedures; explain operations and problem solve office issues for the public and with personnel. Interpret and apply pertinent local, state and federal laws, guidelines, and regulations. Prepare and administer a budget. Supervise, train and evaluate personnel. Perform field inspections on complex projects when necessary. Communicate clearly and concisely, both orally and in writing. Function as a productive and positive team member and effective team leader. On a continuous basis, sit at desk and in meetings for long periods of time. Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and communicate through written means, lift light weights. Prepare reports, correspondence and technical documentation. Work with various cultural and ethnic groups in a tactful and effective manner. Gain cooperation through discussion and persuasion. Establish and maintain effective working relationships with those contacted in the performance of required duties. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Kristen Cannon, Administrative Technician, at kcannon@placer.ca.gov or (530) 886-4661. Closing Date/Time: Open Until Filled
Sacramento County, CA
Sacramento, California, United States
The Position Come join one of Forbes Magazine's Best Employers! There is an additional 3.35% Management Differential which is added to the posted salary for this class This is a limited continuous filing exam. Next filing cut-offs are at 5:00 pm on: 4/8/2024, 4/29/2024 (Final) Plans, organizes, directs, evaluates and supervises the activities of a group of professional information technology (IT) staff in one or more of the following technology disciplines: Application Development and Support, Business Systems, Radio, Network, Telephony, Database, Server and Platform Technologies, Geographic Information Systems and/or other area performing professional, analytical information technology duties; performs the most complex work assigned to the classification series; and performs related duties as assigned. Examples of Knowledge and Abilities Knowledge of Principles and practices of public administration; including, budgeting, staff development, customer service and human resource management Principles and practices of supervision, training, and performance management Principles and practices of effective team building, team leadership, and conflict resolution Advanced operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information systems program Advanced information technology development lifecycle and design principles, methods and techniques used in designing, developing, testing, implementing and managing information technology solutions Computer hardware and software systems similar to those being used by Sacramento County, including business applications, operating systems, network systems and geographic information systems Advanced project/program management principles and techniques Advanced methods and techniques of evaluating business need requirements to provide technology solutions Operational characteristics of local and wide area network systems Operational characteristics of communication systems, equipment and devices Operational characteristics of geographic information systems Information security systems and methodologies Principles and methods of troubleshooting computer hardware, software, applications and network problems Methods and techniques of developing and presenting technical documentation and training materials IT Strategic Planning process Ability to Organize, implement, direct and supervise the work of subordinate employees who perform professional information technology work Provide a highly advanced level of professional support in assigned technology systems area(s) Train and motivate staff Evaluate and resolve a broad range of problems utilizing limited resources Analyze technical and business operations, reports and special projects; identify and interpret technical and numerical information; identify problems and/or areas of improvement, recommend solutions such as new or revised operational and technical policy and procedures, and make effective decisions in a timely manner Develop work plans and methods to ensure that assigned work areas are functioning in the most effective and efficient manner Prepare and maintain comprehensive procedures manuals and documentation, technical reports, and correspondence Assist with development and administration of the budget for the assigned unit Coordinate and manage a variety of information technology tasks and projects Gather and evaluate information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations Communicate technical information to a wide variety of users Interpret and apply complex and technical information pertaining to computer and network systems Adapt quickly to changes in policies, procedures, assignments, and work locations Communicate effectively, both verbally and in writing Establish and maintain effective working relationships with those encountered during the course of the work Maintain the confidentiality of information Analyze and prepare technical reports Create project management documentation including but not limited to project charters, project management plan, project schedules, milestones, resource plan, risk plan, and communication plan Create time and cost estimates and life-cycle cost analysis (cost-benefit analysis) as required by the project Employment Qualifications Minimum Qualifications A Bachelor's Degree or higher from an accredited college or university in Computer Science, Information Technology, Geographic Information Systems, or other field closely related to the intent of the class. AND Four (4) years of full-time paid professional experience in one or more of the following fields of systems analysis, systems engineering, programming, database administration/analysis or operations, maintaining or implementing automated mapping and/or geographic information systems. Note: Professional experience that demonstrates the ability to perform analytical duties above the required four years of full-time experience in assigned technology areas may be substituted for the required education on a year-for-year basis (2080 hours paid experience equal one year of education). Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. General Qualifications Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Physical Requirements: Some positions in this class may require the incumbent to be able to: Distinguish between different colors. Lift equipment that weighs up to 50 pounds. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: Some positions in this class may require the incumbent to: Work weekends, holidays, and non-routine hours. Travel occasionally. Probationary Period The probationary period for this classification is twelve (12) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. FOR APPLICANTS WITH DISABILITIES ONLY: Every effort is made to provide reasonable accommodations to disabled applicants such as in the selection of test sites, aides, or other equipment which permits the disabled applicants to compete in the examination process. Applicants with disabilities requesting an applicable ADA testing accommodation must complete a Reasonable Accommodation Request Form filled out and signed by the applicant and their doctor. This form must be submitted to the Disability Compliance Office, 700 H Street, Room 5720, Sacramento, CA 95814, by the cut-off date or final filing date as listed in this job announcement. Download the Reasonable Accommodation Request Form by clicking here or contact by mail or in person the Sacramento County Employment Services Division or Disability Compliance Office. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586 . Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 4/29/2024 5:00 PM Pacific
Mar 19, 2024
The Position Come join one of Forbes Magazine's Best Employers! There is an additional 3.35% Management Differential which is added to the posted salary for this class This is a limited continuous filing exam. Next filing cut-offs are at 5:00 pm on: 4/8/2024, 4/29/2024 (Final) Plans, organizes, directs, evaluates and supervises the activities of a group of professional information technology (IT) staff in one or more of the following technology disciplines: Application Development and Support, Business Systems, Radio, Network, Telephony, Database, Server and Platform Technologies, Geographic Information Systems and/or other area performing professional, analytical information technology duties; performs the most complex work assigned to the classification series; and performs related duties as assigned. Examples of Knowledge and Abilities Knowledge of Principles and practices of public administration; including, budgeting, staff development, customer service and human resource management Principles and practices of supervision, training, and performance management Principles and practices of effective team building, team leadership, and conflict resolution Advanced operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information systems program Advanced information technology development lifecycle and design principles, methods and techniques used in designing, developing, testing, implementing and managing information technology solutions Computer hardware and software systems similar to those being used by Sacramento County, including business applications, operating systems, network systems and geographic information systems Advanced project/program management principles and techniques Advanced methods and techniques of evaluating business need requirements to provide technology solutions Operational characteristics of local and wide area network systems Operational characteristics of communication systems, equipment and devices Operational characteristics of geographic information systems Information security systems and methodologies Principles and methods of troubleshooting computer hardware, software, applications and network problems Methods and techniques of developing and presenting technical documentation and training materials IT Strategic Planning process Ability to Organize, implement, direct and supervise the work of subordinate employees who perform professional information technology work Provide a highly advanced level of professional support in assigned technology systems area(s) Train and motivate staff Evaluate and resolve a broad range of problems utilizing limited resources Analyze technical and business operations, reports and special projects; identify and interpret technical and numerical information; identify problems and/or areas of improvement, recommend solutions such as new or revised operational and technical policy and procedures, and make effective decisions in a timely manner Develop work plans and methods to ensure that assigned work areas are functioning in the most effective and efficient manner Prepare and maintain comprehensive procedures manuals and documentation, technical reports, and correspondence Assist with development and administration of the budget for the assigned unit Coordinate and manage a variety of information technology tasks and projects Gather and evaluate information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations Communicate technical information to a wide variety of users Interpret and apply complex and technical information pertaining to computer and network systems Adapt quickly to changes in policies, procedures, assignments, and work locations Communicate effectively, both verbally and in writing Establish and maintain effective working relationships with those encountered during the course of the work Maintain the confidentiality of information Analyze and prepare technical reports Create project management documentation including but not limited to project charters, project management plan, project schedules, milestones, resource plan, risk plan, and communication plan Create time and cost estimates and life-cycle cost analysis (cost-benefit analysis) as required by the project Employment Qualifications Minimum Qualifications A Bachelor's Degree or higher from an accredited college or university in Computer Science, Information Technology, Geographic Information Systems, or other field closely related to the intent of the class. AND Four (4) years of full-time paid professional experience in one or more of the following fields of systems analysis, systems engineering, programming, database administration/analysis or operations, maintaining or implementing automated mapping and/or geographic information systems. Note: Professional experience that demonstrates the ability to perform analytical duties above the required four years of full-time experience in assigned technology areas may be substituted for the required education on a year-for-year basis (2080 hours paid experience equal one year of education). Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. General Qualifications Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Physical Requirements: Some positions in this class may require the incumbent to be able to: Distinguish between different colors. Lift equipment that weighs up to 50 pounds. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: Some positions in this class may require the incumbent to: Work weekends, holidays, and non-routine hours. Travel occasionally. Probationary Period The probationary period for this classification is twelve (12) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. FOR APPLICANTS WITH DISABILITIES ONLY: Every effort is made to provide reasonable accommodations to disabled applicants such as in the selection of test sites, aides, or other equipment which permits the disabled applicants to compete in the examination process. Applicants with disabilities requesting an applicable ADA testing accommodation must complete a Reasonable Accommodation Request Form filled out and signed by the applicant and their doctor. This form must be submitted to the Disability Compliance Office, 700 H Street, Room 5720, Sacramento, CA 95814, by the cut-off date or final filing date as listed in this job announcement. Download the Reasonable Accommodation Request Form by clicking here or contact by mail or in person the Sacramento County Employment Services Division or Disability Compliance Office. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586 . Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 4/29/2024 5:00 PM Pacific
City of Long Beach, CA
Long Beach, CA, United States
DESCRIPTION THE PORT OF LONG BEACH IS SEEKING AN ASSISTANT DIRECTOR OF ENGINEERING DESIGN (This is an at-will position) Salary Range: $190,000 - $235,000 ABOUT US The Port of Long Beach, one of the world's busiest seaports, is an international gateway for the reliable, efficient, and sustainable movement of goods and is a leader in environmental stewardship. Credited with moving approximately $200 billion in trade, the Port serves as a critical hub for international commerce and is a major transportation center. East Asian trade accounts for the bulk of Long Beach shipments. Port-related international trade has a wide-ranging economic impact, supporting millions of jobs that benefit the region and the entire country. THE TEAM The Engineering Services Bureau includes the following divisions: Construction Management, Project Controls, Program Management, Survey, Maintenance, and Engineering Design. The Engineering Design Division delivers quality engineering design services for the Port's infrastructure and assets through collaboration and innovative technology, setting a standard of excellence for now and into the future. Reporting to the Director of Engineering Design, the Assistant Director of Engineering Design takes the helm with unwavering enthusiasm. With minimal guidance, they lead and synchronize the vibrant team within the Engineering Design Division. This dynamic group is at the forefront, spearheading investigations, pioneering developments, and crafting cutting-edge engineering designs. Their realm encompasses a vast spectrum, spanning municipal, harbor, engineering, and building projects. As the driving force behind the investigation, development, design, plan review, and construction processes, the Assistant Director is a beacon of inspiration, ensuring that every endeavor reflects the pinnacle of excellence and creativity. The future of groundbreaking projects is in the capable hands of the Assistant Director of Engineering Design, where ingenuity knows no bounds. CANDIDATE CONNECT (INFORMATION SESSION) To learn more about this exciting career opportunity and the Port of Long Beach, please join our virtual inf ormation session on Thursday , March 21, 2024, @ 5:00 pm PDT via MS Teams. This is a unique opportunity to hear first-hand about the position, speak directly with hiring leaders, ask questions, and learn why the Port of Long Beach is your employer of choice! Candidates are not required to be on camera. To join audio only, call +1 323-451-1087, Phone Conference ID: ID: 123 769 188# Click here to join the meeting . EXAMPLES OF DUTIES HOW YOU GET TO CONTRIBUTE: Provide leadership and direction to the Engineering Design Division staff on civil, structural, electrical, and traffic engineering solutions, terminal development, structures, water systems, storm drains, sewer systems, street improvement, geographic information system (GIS) and Computer-Aided Draft and Design (CADD) support for the Port of Long Beach. Perform strategic planning of short- and long-term infrastructure management programs to include directing and performing condition assessment of existing infrastructure. Direct and oversee Capital Improvement Programs to include maintenance recommendations to manage the Port's infrastructure efficiently. Review preliminary engineering studies, project scopes, budgets, project and master schedules, cost estimates, and contract documents. Procure professional engineering and construction services and oversee the administration of these contracts. Provides technical review on submittals including reports, calculations, plans, specifications, and estimates. Monitors project progress, consultant invoicing and payments, contract amendments and change orders. Oversee public bidding documents and processes. Provide support services to the Construction Management Division in the negotiations of contractor claims and corrective action measures and oversee construction support services including Requests for Information (RFI's). Prepares, review and implement Requests for Proposal (RFPs) and Requests for Statements of Qualifications (RSOQs) to hire consultants to complete assigned projects. Oversee the preparation and update process of design standards and specifications to ensure standards are readily accessible to in-house staff and outside consultants. Direct and perform Quality Assurance/Quality Control of the engineering design in conformance with regulatory standards and policies to make recommendations for improvement and ensure incorporation of corrections. Review status reports received from all Engineering Design groups, verify all pertinent information provided, and forward weekly and bi-monthly reports summarizing project status, activity, and issues to the Division Director. Prepare and present technical and non-technical presentations to industry leaders, local community groups, and Commissioners. Represent the Port and the Engineering Design Division at professional functions, senior staff meetings, and Board of Harbor Commissioner meetings. Manage the day-to-day administrative approval functions for the Division, including time off requests, electronic time cards, and cash reimbursements. Approve invoices, purchase orders, and blanket purchase orders through the City's financial/accounting system. Establish and monitor file management and record-keeping functions. Performs other duties as assigned. REQUIREMENTS TO FILE EDUCATION, KNOWLEDGE & EXPERIENCE: REQUIRED Bachelor's Degree in Civil Engineering or a closely related engineering field. Registration as a Professional Civil, Electrical, Mechanical, Structural Engineer or Registered Architect in California. 7+ years of increasingly responsible engineering experience as a registered professional engineer working with Port/Harbor, transportation, or related projects of similar scale and complexity. Qualifying experience must have been attained after successful graduation with a degree in Civil Engineering or a closely related field OR after passing the Professional Engineers (P.E.) examination. 3+ years of experience directly supervising a minimum of two registered professional engineers (overseeing the work of consultants while working for a public entity does not count towards this experience). Experience in project management and/or technical design. A history of successfully designing and managing Public Works projects, including overseeing design teams. Must have a valid California Driver's License to perform work-related duties. DESIRABLE: A Master's degree or advanced coursework in disciplines related to Port Engineering design or management is desirable, or professional certifications. Prior Port, public transportation agency, or municipality experience. Experience with ESRI (ArcGIS), Hydraulic Modeling, MicroStation, AutoCAD, In-Roads, Civil3D, ProjectWise, or other engineering applications or scheduling programs. Knowledge of maritime, construction, government, and engineering terminology. Experience contracting with, and managing consultants. Public Works Master Plan/Capital Improvement Program Management experience. TECHNICAL SKILLS NEEDED: Thorough knowledge of civil engineering design and construction theories, principles, and practices. Wide knowledge of design and construction practices related to Port infrastructure and municipal public work projects. Knowledge of the principles, practices, techniques, and everyday materials and equipment used in engineering project design, construction, and maintenance. Knowledge of components of construction plans and specifications. Knowledge of project management methods and practices for planning, budgeting, scheduling, monitoring project performance, and evaluating results. To thrive, you will need strong negotiation skills, political savviness, excellent client/customer relations skills, and exceptional public speaking/presentation skills. You must also be able to establish and maintain effective working relationships with various employees, vendor representatives, officials, and Port management. If you require accommodation because of a disability to participate in any phase of the application/selection process, please call (562) 283-7500 or email Ari.Mirhosseini@polb.com. SELECTION PROCEDURE The Port of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the Port of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act or https://www.longbeach.gov/hr/about-us/talent-acquisition/the-fair-chance-act/ . The final filing date for this recruitment is Sunday, March 31, 2024 @ 11:59 pm PDT. To be considered for this opportunity, please submit a cover letter and resume with your application in PDF format. Incomplete applications (without a cover letter and resume) will not be considered. Individuals who are most qualified for the position will be invited to participate in the selection process, which may include a work-related assessment to further evaluate candidate qualifications. First and second-round panel interviews are scheduled for Thursday, April 4, 2024 (virtual) and Wednesday, April 10, 2024 (in-person) . Candidates should ensure availability on both dates. The successful candidate will be appointed shortly thereafter. References will be completed for finalist candidates; an employment offer is contingent on conducting a comprehensive background check. The Port reserves the right to extend the closing date without notice in order to accept additional applications. Those individuals determined to be most qualified for the position will be invited to participate in the selection process. THE BENEFITS: The Port of Long Beach has established an annual salary range of $190,000 - $235,000 (placement depends on qualifications). An attractive package of executive-level benefits is also included, with the opportunity to work in one of the most diverse and dynamic areas of the United States. The Port's generous benefits package includes: Auto Allowance - $550.00 per month Executive Leave - 40 hours per year. Retirement - CalPERS 2% @ 62, coordinated with social security. Current member contribution is 8.00% for CalPERS, and 6.2% for social security, paid by the employee. Pay for Performance - Pay for Performance is awarded on a yearly basis, based on employee performance as demonstrated through achievement of individual goals, demonstration of required competencies, and available budget funds. Deferred Compensation - The City matches up to 2% of the base salary for all qualified members contributing to the 457(b) plan. Group Health Insurance - Medical and dental options (HMO and PPO). Free vision coverage. Life Insurance - City-paid life insurance policy of $20,000 plus executive insurance benefit equal to three times annual salary up to a maximum of $500,000. Disability Insurance - City-paid short- and long-term disability insurance. Vacation - Vacation is accrued at 3.7 hours per pay period to begin, which is equivalent to two weeks on an annual basis. Vacation can be used after six months of service. Sick Leave - Accrued at 8 hours per month. Accruals may be converted upon retirement to cash credit toward health and /or dental insurance premiums or retirement service credits. Paid Parental Leave - After six (6) months of City employment, the City pays up to 30 consecutive days (160 hours) for eligible employees to take paid time to bond with the child upon birth, adoption, or foster placement of a child, up to the age of 17. Holidays - 11 scheduled holidays per calendar year and four (4) personal holidays. Bereavement Leave - 5 days for death or critical illness of immediate family member. Education Reimbursement - Tuition reimbursement allows employees to obtain additional education or training. Annual Executive Physical - Eligible to receive an annual physical examination at the city's expense through the city-provided program. Public Student Loan Forgiveness - As the Harbor Department of the City of Long Beach, a governmental agency, the Port of Long Beach is a qualifying employer for the Public Student Loan Forgiveness (PSLF) program. 529 college savings plan - The ScholarShare529 plan is an account that allows employees to invest specifically for future education expenses through the Long Beach City Employees Federal Credit Union. Funds can be used from your 529 savings plan to send your grandkids, kids, or even yourself to any accredited public or private U.S. college or university - or two-year technical or vocational institution. The Port of Long Beach is an Equal Opportunity Employer We do not discriminate based on race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics. www.polb.com window.smartlook||(function(d) { var o=smartlook=function(){ o.api.push(arguments)},h=d.getElementsByTagName('head')[0]; var c=d.createElement('script');o.api=new Array();c.async=true;c.type='text/javascript'; c.charset='utf-8';c.src='https://web-sdk.smartlook.com/recorder.js';h.appendChild(c); })(document); smartlook('init', '3aaa6cc16ec3527ccd9280705b6426d1503a0459', { region: 'eu' }); Closing Date/Time: 3/31/2024 11:59 PM Pacific
Mar 08, 2024
Full Time
DESCRIPTION THE PORT OF LONG BEACH IS SEEKING AN ASSISTANT DIRECTOR OF ENGINEERING DESIGN (This is an at-will position) Salary Range: $190,000 - $235,000 ABOUT US The Port of Long Beach, one of the world's busiest seaports, is an international gateway for the reliable, efficient, and sustainable movement of goods and is a leader in environmental stewardship. Credited with moving approximately $200 billion in trade, the Port serves as a critical hub for international commerce and is a major transportation center. East Asian trade accounts for the bulk of Long Beach shipments. Port-related international trade has a wide-ranging economic impact, supporting millions of jobs that benefit the region and the entire country. THE TEAM The Engineering Services Bureau includes the following divisions: Construction Management, Project Controls, Program Management, Survey, Maintenance, and Engineering Design. The Engineering Design Division delivers quality engineering design services for the Port's infrastructure and assets through collaboration and innovative technology, setting a standard of excellence for now and into the future. Reporting to the Director of Engineering Design, the Assistant Director of Engineering Design takes the helm with unwavering enthusiasm. With minimal guidance, they lead and synchronize the vibrant team within the Engineering Design Division. This dynamic group is at the forefront, spearheading investigations, pioneering developments, and crafting cutting-edge engineering designs. Their realm encompasses a vast spectrum, spanning municipal, harbor, engineering, and building projects. As the driving force behind the investigation, development, design, plan review, and construction processes, the Assistant Director is a beacon of inspiration, ensuring that every endeavor reflects the pinnacle of excellence and creativity. The future of groundbreaking projects is in the capable hands of the Assistant Director of Engineering Design, where ingenuity knows no bounds. CANDIDATE CONNECT (INFORMATION SESSION) To learn more about this exciting career opportunity and the Port of Long Beach, please join our virtual inf ormation session on Thursday , March 21, 2024, @ 5:00 pm PDT via MS Teams. This is a unique opportunity to hear first-hand about the position, speak directly with hiring leaders, ask questions, and learn why the Port of Long Beach is your employer of choice! Candidates are not required to be on camera. To join audio only, call +1 323-451-1087, Phone Conference ID: ID: 123 769 188# Click here to join the meeting . EXAMPLES OF DUTIES HOW YOU GET TO CONTRIBUTE: Provide leadership and direction to the Engineering Design Division staff on civil, structural, electrical, and traffic engineering solutions, terminal development, structures, water systems, storm drains, sewer systems, street improvement, geographic information system (GIS) and Computer-Aided Draft and Design (CADD) support for the Port of Long Beach. Perform strategic planning of short- and long-term infrastructure management programs to include directing and performing condition assessment of existing infrastructure. Direct and oversee Capital Improvement Programs to include maintenance recommendations to manage the Port's infrastructure efficiently. Review preliminary engineering studies, project scopes, budgets, project and master schedules, cost estimates, and contract documents. Procure professional engineering and construction services and oversee the administration of these contracts. Provides technical review on submittals including reports, calculations, plans, specifications, and estimates. Monitors project progress, consultant invoicing and payments, contract amendments and change orders. Oversee public bidding documents and processes. Provide support services to the Construction Management Division in the negotiations of contractor claims and corrective action measures and oversee construction support services including Requests for Information (RFI's). Prepares, review and implement Requests for Proposal (RFPs) and Requests for Statements of Qualifications (RSOQs) to hire consultants to complete assigned projects. Oversee the preparation and update process of design standards and specifications to ensure standards are readily accessible to in-house staff and outside consultants. Direct and perform Quality Assurance/Quality Control of the engineering design in conformance with regulatory standards and policies to make recommendations for improvement and ensure incorporation of corrections. Review status reports received from all Engineering Design groups, verify all pertinent information provided, and forward weekly and bi-monthly reports summarizing project status, activity, and issues to the Division Director. Prepare and present technical and non-technical presentations to industry leaders, local community groups, and Commissioners. Represent the Port and the Engineering Design Division at professional functions, senior staff meetings, and Board of Harbor Commissioner meetings. Manage the day-to-day administrative approval functions for the Division, including time off requests, electronic time cards, and cash reimbursements. Approve invoices, purchase orders, and blanket purchase orders through the City's financial/accounting system. Establish and monitor file management and record-keeping functions. Performs other duties as assigned. REQUIREMENTS TO FILE EDUCATION, KNOWLEDGE & EXPERIENCE: REQUIRED Bachelor's Degree in Civil Engineering or a closely related engineering field. Registration as a Professional Civil, Electrical, Mechanical, Structural Engineer or Registered Architect in California. 7+ years of increasingly responsible engineering experience as a registered professional engineer working with Port/Harbor, transportation, or related projects of similar scale and complexity. Qualifying experience must have been attained after successful graduation with a degree in Civil Engineering or a closely related field OR after passing the Professional Engineers (P.E.) examination. 3+ years of experience directly supervising a minimum of two registered professional engineers (overseeing the work of consultants while working for a public entity does not count towards this experience). Experience in project management and/or technical design. A history of successfully designing and managing Public Works projects, including overseeing design teams. Must have a valid California Driver's License to perform work-related duties. DESIRABLE: A Master's degree or advanced coursework in disciplines related to Port Engineering design or management is desirable, or professional certifications. Prior Port, public transportation agency, or municipality experience. Experience with ESRI (ArcGIS), Hydraulic Modeling, MicroStation, AutoCAD, In-Roads, Civil3D, ProjectWise, or other engineering applications or scheduling programs. Knowledge of maritime, construction, government, and engineering terminology. Experience contracting with, and managing consultants. Public Works Master Plan/Capital Improvement Program Management experience. TECHNICAL SKILLS NEEDED: Thorough knowledge of civil engineering design and construction theories, principles, and practices. Wide knowledge of design and construction practices related to Port infrastructure and municipal public work projects. Knowledge of the principles, practices, techniques, and everyday materials and equipment used in engineering project design, construction, and maintenance. Knowledge of components of construction plans and specifications. Knowledge of project management methods and practices for planning, budgeting, scheduling, monitoring project performance, and evaluating results. To thrive, you will need strong negotiation skills, political savviness, excellent client/customer relations skills, and exceptional public speaking/presentation skills. You must also be able to establish and maintain effective working relationships with various employees, vendor representatives, officials, and Port management. If you require accommodation because of a disability to participate in any phase of the application/selection process, please call (562) 283-7500 or email Ari.Mirhosseini@polb.com. SELECTION PROCEDURE The Port of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the Port of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act or https://www.longbeach.gov/hr/about-us/talent-acquisition/the-fair-chance-act/ . The final filing date for this recruitment is Sunday, March 31, 2024 @ 11:59 pm PDT. To be considered for this opportunity, please submit a cover letter and resume with your application in PDF format. Incomplete applications (without a cover letter and resume) will not be considered. Individuals who are most qualified for the position will be invited to participate in the selection process, which may include a work-related assessment to further evaluate candidate qualifications. First and second-round panel interviews are scheduled for Thursday, April 4, 2024 (virtual) and Wednesday, April 10, 2024 (in-person) . Candidates should ensure availability on both dates. The successful candidate will be appointed shortly thereafter. References will be completed for finalist candidates; an employment offer is contingent on conducting a comprehensive background check. The Port reserves the right to extend the closing date without notice in order to accept additional applications. Those individuals determined to be most qualified for the position will be invited to participate in the selection process. THE BENEFITS: The Port of Long Beach has established an annual salary range of $190,000 - $235,000 (placement depends on qualifications). An attractive package of executive-level benefits is also included, with the opportunity to work in one of the most diverse and dynamic areas of the United States. The Port's generous benefits package includes: Auto Allowance - $550.00 per month Executive Leave - 40 hours per year. Retirement - CalPERS 2% @ 62, coordinated with social security. Current member contribution is 8.00% for CalPERS, and 6.2% for social security, paid by the employee. Pay for Performance - Pay for Performance is awarded on a yearly basis, based on employee performance as demonstrated through achievement of individual goals, demonstration of required competencies, and available budget funds. Deferred Compensation - The City matches up to 2% of the base salary for all qualified members contributing to the 457(b) plan. Group Health Insurance - Medical and dental options (HMO and PPO). Free vision coverage. Life Insurance - City-paid life insurance policy of $20,000 plus executive insurance benefit equal to three times annual salary up to a maximum of $500,000. Disability Insurance - City-paid short- and long-term disability insurance. Vacation - Vacation is accrued at 3.7 hours per pay period to begin, which is equivalent to two weeks on an annual basis. Vacation can be used after six months of service. Sick Leave - Accrued at 8 hours per month. Accruals may be converted upon retirement to cash credit toward health and /or dental insurance premiums or retirement service credits. Paid Parental Leave - After six (6) months of City employment, the City pays up to 30 consecutive days (160 hours) for eligible employees to take paid time to bond with the child upon birth, adoption, or foster placement of a child, up to the age of 17. Holidays - 11 scheduled holidays per calendar year and four (4) personal holidays. Bereavement Leave - 5 days for death or critical illness of immediate family member. Education Reimbursement - Tuition reimbursement allows employees to obtain additional education or training. Annual Executive Physical - Eligible to receive an annual physical examination at the city's expense through the city-provided program. Public Student Loan Forgiveness - As the Harbor Department of the City of Long Beach, a governmental agency, the Port of Long Beach is a qualifying employer for the Public Student Loan Forgiveness (PSLF) program. 529 college savings plan - The ScholarShare529 plan is an account that allows employees to invest specifically for future education expenses through the Long Beach City Employees Federal Credit Union. Funds can be used from your 529 savings plan to send your grandkids, kids, or even yourself to any accredited public or private U.S. college or university - or two-year technical or vocational institution. The Port of Long Beach is an Equal Opportunity Employer We do not discriminate based on race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics. www.polb.com window.smartlook||(function(d) { var o=smartlook=function(){ o.api.push(arguments)},h=d.getElementsByTagName('head')[0]; var c=d.createElement('script');o.api=new Array();c.async=true;c.type='text/javascript'; c.charset='utf-8';c.src='https://web-sdk.smartlook.com/recorder.js';h.appendChild(c); })(document); smartlook('init', '3aaa6cc16ec3527ccd9280705b6426d1503a0459', { region: 'eu' }); Closing Date/Time: 3/31/2024 11:59 PM Pacific
California State University (CSU) Chancellor's Office
401 Golden Shore, Long Beach, CA 90802, USA
Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Financial and Operations Specialist, Student Success and Inclusive Excellence (SSIE) . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $6,124 per month, commensurate with qualifications and experience. The salary range for this classification is $5,273 to $9,537 per month. Classification Administrative Analyst/Specialist - Exempt II Position Information The California State University, Office of the Chancellor, is seeking a Financial and Operations Specialist, SSIE to provide strategic recommendations and insights to maximize department resources and supports administrative operations of the department. This position leads, coordinates, administers, and analyzes the fiscal and budgetary policies and procedures for all managed budgets within SSIE with varying complex fund sources and constraints. This position is responsible for ensuring that all transactions follow CSUCO, state, federal, and private grantor fiscal policies, practices, and procedures. The incumbent also acts as a financial thought-partner with department colleagues leading programmatic work. The incumbent independently monitors expenditures; identifies and rectifies processing errors; reconciles budget journal activities ensures accurate expenditure of funds; and leads the annual budget request and allocation processes. The incumbent also serves as the administrative specialist for human resources policies and procedures for the department. Responsibilities Under the general direction of the Associate Vice Chancellor, Student Success and Inclusive Excellence , the Financial and Operations Specialist, SSIE will: Budget Management and Fiscal Practices - 60% -Manage the overall SSIE budget and ensure departments compliance with all applicable CSU and CSUCO policies and procedures, and provisions of funding sources. -Lead, coordinate, administer, analyze, and monitor all financial and business-related transactions for SSIE and reporting departments across funding sources. -Advise AVC and other department administration on financial strategy and planning. -Work with department and division administration on grant proposal preparation. -Plan, organize, and manage multiple activities associated with pre- and post-award fiscal administration to ensure compliance with grant requirements and CSU policies. -Administer and track allocations, proposal requests, contracts, purchase orders, invoices, procurement credit card, travel and other documentation required for proper fund expenditure and accounting -Coordinate, administer and analyze funding distributed to CSU campuses for professional and program development. -Review and analyze financial reports and reconcile financial transactions for SSIE accounts using Peoplesoft Financial system. -Reconcile accounts on a monthly basis and make appropriate corrections to ensure that the budgets are accurate and that expenditures are in compliance with fund sources’ policies, GAAP, laws, regulations, and restrictions of funds. Address issues of concern as needed. -Communicate regularly with the division of Academic and Student Affairs, and Business and Finance to ensure departments are in compliance with financial transaction policies and procedures. -Determine appropriate and effective methods/approaches to executing financial matters based on an analysis of existing policies, procedures, and regulations. -Prepare data and/or reports on fiscal matters for various agencies (Division, Chancellor’s Office, Grantors, other CSU stakeholders as needed). -Develop policies, forms, trainings and onboarding for department staff and grant PIs regarding fiscal management and accounting. -Develop knowledge of all provisions, laws, and policies of departmental funding sources (including attending CO trainings and disseminating as needed). -Coordinate, plan, and develop the budget process for departments, including annual budget requests, projections, and various budget analysis. Work with the Director of Operations on the preparation of the annual budget request process and submittal of quarterly budget and fiscal-year end projection reports. -Manage the fiscal operations and act as secondary Delegation of Authority (DOA) for all department financial transactions. Departmental Operations - 20% -Serve as the lead resource point person and provide guidance to SSIE management and reporting departments on CO fiscal, HR, and operational processes and policy. -Provide day-to-day support to department managers by analyzing and research methodologies to streamline efforts and improve day-to-day operational procedures and needs. Maintain excellent customer service practices. -Enhance department communication through sharing and documentations of office procedures. -Develop, establish, and lead SSIE procedures and systems for office personnel, including but not limited to electronic filing of financial and HR documents. -Work collaboratively with ASA Director of Operations on space management for SSIE and work with CO partners to ensure adequate technology and tools are in place. -Maintain inventory of technical equipment and conduct regular audits. -As needed, train and lead student assistant(s) work to ensure processes and policies are applied. Apprise supervisor of any complex issues with recommendations for a resolve. Human Resources Processes - 15% -Assist SSIE departments with the preparation of personnel documents, review them for accuracy and compliance with CO processes and procedures. -Coordinate and process HR-related paperwork for recruitment, separation, special consultant renewal and reclassification documents and maintain personnel files. -Conduct and process labor cost distribution and staffing cost analysis. -Maintain all personnel transactions for SSIE, including preparation of personnel transaction forms as needed and requested according to Division and CSU personnel policies and procedures. -Coordinate and prepare documentation for engagement of CSU campus faculty and staff in additional services and/or buyout. Other duties as assigned - 5% -Provide general assistance to division staff as needed for the effective and efficient operation of SSIE. -Serve as backup to other areas as assigned and or administrative staff as directed. -Provide general assistance with other department projects and support programs staff as directed. Qualifications This position requires: -A Bachelor’s degree from an accredited four-year university or equivalent combination of education and related experience is required to include a minimum of 4 years progressively responsible budgetary and administrative work experience involving study, analysis, and or evaluation leading to the development or improvement of administrative policies, procedures, practices, and programs -Professional budget experience required, including budget development, budget preparation and reconciliation, financial analysis, or related experience. -Excellent administrative management skills required -Expertise with state and CSUCO fiscal policies, practices and procedures -Advance knowledge in Peoplesoft systems -Excellent written and verbal communication skills and effective interpersonal skills required -Experience with working effectively with a diverse group of individuals and a multi-cultural environment (faculty, students, funders, administrators, program officers, CSU stakeholders) -Demonstrated skill in assisting and speaking with persons of various ages, socio-economic, cultural and /or education backgrounds -Excellent organizational skills in a multi-tasking environment; excellent attention to detail -Ability to handle multiple tasks simultaneously and ability to prioritize tasks to ensure completion in a timely manner to meet deadlines -Ability to take initiative and independently plan, coordinate, and perform work in various situations, demonstrate flexibility and reliability where numerous and diverse demands are involved -Ability to exercise sound and professional judgement to determine treatment of exceptional circumstances and be able to make recommendations as appropriate -Ability to present information clearly and effectively, respond to inquiries from staff on a variety of policies and procedures, and determine the most appropriate method or approach to address a fiscal or administrative manner -Ability to work effectively and productively as part of a team through close collaboration with colleagues, build and maintain cooperative working relationships, and maintain a positive and respectful attitude -Ability to provide excellent customer service to the University community, vendors, and stakeholders, and doing so in a polite and timely fashion -Proficiency with computer applications including Microsoft Office is required -Ability to use a broad range of technology, systems, and software applications -Work independently, but willing to take directions and ask questions -Ability to address sensitive issues and push them through to resolution -Ability to exercise sound judgment and handle confidential matters with tact and diplomacy, and to maintain confidentiality of information as needed or to protect the rights of individuals or the University -Strong analysis and problem-solving skills -Independent evaluation and determination of workload priorities Preferred Qualifications -Experience in managing federal, private, and state grants. -General knowledge of governmental, non-profit, and GAAP and regulations, laws, and rules. Application Period Priority consideration will be given to candidates who apply by June 29, 2023 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS) in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS ). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Advertised: Jun 15 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Financial and Operations Specialist, Student Success and Inclusive Excellence (SSIE) . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $6,124 per month, commensurate with qualifications and experience. The salary range for this classification is $5,273 to $9,537 per month. Classification Administrative Analyst/Specialist - Exempt II Position Information The California State University, Office of the Chancellor, is seeking a Financial and Operations Specialist, SSIE to provide strategic recommendations and insights to maximize department resources and supports administrative operations of the department. This position leads, coordinates, administers, and analyzes the fiscal and budgetary policies and procedures for all managed budgets within SSIE with varying complex fund sources and constraints. This position is responsible for ensuring that all transactions follow CSUCO, state, federal, and private grantor fiscal policies, practices, and procedures. The incumbent also acts as a financial thought-partner with department colleagues leading programmatic work. The incumbent independently monitors expenditures; identifies and rectifies processing errors; reconciles budget journal activities ensures accurate expenditure of funds; and leads the annual budget request and allocation processes. The incumbent also serves as the administrative specialist for human resources policies and procedures for the department. Responsibilities Under the general direction of the Associate Vice Chancellor, Student Success and Inclusive Excellence , the Financial and Operations Specialist, SSIE will: Budget Management and Fiscal Practices - 60% -Manage the overall SSIE budget and ensure departments compliance with all applicable CSU and CSUCO policies and procedures, and provisions of funding sources. -Lead, coordinate, administer, analyze, and monitor all financial and business-related transactions for SSIE and reporting departments across funding sources. -Advise AVC and other department administration on financial strategy and planning. -Work with department and division administration on grant proposal preparation. -Plan, organize, and manage multiple activities associated with pre- and post-award fiscal administration to ensure compliance with grant requirements and CSU policies. -Administer and track allocations, proposal requests, contracts, purchase orders, invoices, procurement credit card, travel and other documentation required for proper fund expenditure and accounting -Coordinate, administer and analyze funding distributed to CSU campuses for professional and program development. -Review and analyze financial reports and reconcile financial transactions for SSIE accounts using Peoplesoft Financial system. -Reconcile accounts on a monthly basis and make appropriate corrections to ensure that the budgets are accurate and that expenditures are in compliance with fund sources’ policies, GAAP, laws, regulations, and restrictions of funds. Address issues of concern as needed. -Communicate regularly with the division of Academic and Student Affairs, and Business and Finance to ensure departments are in compliance with financial transaction policies and procedures. -Determine appropriate and effective methods/approaches to executing financial matters based on an analysis of existing policies, procedures, and regulations. -Prepare data and/or reports on fiscal matters for various agencies (Division, Chancellor’s Office, Grantors, other CSU stakeholders as needed). -Develop policies, forms, trainings and onboarding for department staff and grant PIs regarding fiscal management and accounting. -Develop knowledge of all provisions, laws, and policies of departmental funding sources (including attending CO trainings and disseminating as needed). -Coordinate, plan, and develop the budget process for departments, including annual budget requests, projections, and various budget analysis. Work with the Director of Operations on the preparation of the annual budget request process and submittal of quarterly budget and fiscal-year end projection reports. -Manage the fiscal operations and act as secondary Delegation of Authority (DOA) for all department financial transactions. Departmental Operations - 20% -Serve as the lead resource point person and provide guidance to SSIE management and reporting departments on CO fiscal, HR, and operational processes and policy. -Provide day-to-day support to department managers by analyzing and research methodologies to streamline efforts and improve day-to-day operational procedures and needs. Maintain excellent customer service practices. -Enhance department communication through sharing and documentations of office procedures. -Develop, establish, and lead SSIE procedures and systems for office personnel, including but not limited to electronic filing of financial and HR documents. -Work collaboratively with ASA Director of Operations on space management for SSIE and work with CO partners to ensure adequate technology and tools are in place. -Maintain inventory of technical equipment and conduct regular audits. -As needed, train and lead student assistant(s) work to ensure processes and policies are applied. Apprise supervisor of any complex issues with recommendations for a resolve. Human Resources Processes - 15% -Assist SSIE departments with the preparation of personnel documents, review them for accuracy and compliance with CO processes and procedures. -Coordinate and process HR-related paperwork for recruitment, separation, special consultant renewal and reclassification documents and maintain personnel files. -Conduct and process labor cost distribution and staffing cost analysis. -Maintain all personnel transactions for SSIE, including preparation of personnel transaction forms as needed and requested according to Division and CSU personnel policies and procedures. -Coordinate and prepare documentation for engagement of CSU campus faculty and staff in additional services and/or buyout. Other duties as assigned - 5% -Provide general assistance to division staff as needed for the effective and efficient operation of SSIE. -Serve as backup to other areas as assigned and or administrative staff as directed. -Provide general assistance with other department projects and support programs staff as directed. Qualifications This position requires: -A Bachelor’s degree from an accredited four-year university or equivalent combination of education and related experience is required to include a minimum of 4 years progressively responsible budgetary and administrative work experience involving study, analysis, and or evaluation leading to the development or improvement of administrative policies, procedures, practices, and programs -Professional budget experience required, including budget development, budget preparation and reconciliation, financial analysis, or related experience. -Excellent administrative management skills required -Expertise with state and CSUCO fiscal policies, practices and procedures -Advance knowledge in Peoplesoft systems -Excellent written and verbal communication skills and effective interpersonal skills required -Experience with working effectively with a diverse group of individuals and a multi-cultural environment (faculty, students, funders, administrators, program officers, CSU stakeholders) -Demonstrated skill in assisting and speaking with persons of various ages, socio-economic, cultural and /or education backgrounds -Excellent organizational skills in a multi-tasking environment; excellent attention to detail -Ability to handle multiple tasks simultaneously and ability to prioritize tasks to ensure completion in a timely manner to meet deadlines -Ability to take initiative and independently plan, coordinate, and perform work in various situations, demonstrate flexibility and reliability where numerous and diverse demands are involved -Ability to exercise sound and professional judgement to determine treatment of exceptional circumstances and be able to make recommendations as appropriate -Ability to present information clearly and effectively, respond to inquiries from staff on a variety of policies and procedures, and determine the most appropriate method or approach to address a fiscal or administrative manner -Ability to work effectively and productively as part of a team through close collaboration with colleagues, build and maintain cooperative working relationships, and maintain a positive and respectful attitude -Ability to provide excellent customer service to the University community, vendors, and stakeholders, and doing so in a polite and timely fashion -Proficiency with computer applications including Microsoft Office is required -Ability to use a broad range of technology, systems, and software applications -Work independently, but willing to take directions and ask questions -Ability to address sensitive issues and push them through to resolution -Ability to exercise sound judgment and handle confidential matters with tact and diplomacy, and to maintain confidentiality of information as needed or to protect the rights of individuals or the University -Strong analysis and problem-solving skills -Independent evaluation and determination of workload priorities Preferred Qualifications -Experience in managing federal, private, and state grants. -General knowledge of governmental, non-profit, and GAAP and regulations, laws, and rules. Application Period Priority consideration will be given to candidates who apply by June 29, 2023 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS) in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS ). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Advertised: Jun 15 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) Monterey Bay
100 Campus Center, Seaside, CA 93955, USA
Classification: Administrator II Hours: Full-time / 40 hours per week FLSA: Exempt Anticipated Hiring Salary Range: $8,110 - $8,333 per month CSU Salary Schedule *CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs. Priority Screening Date: November 5, 2023 Recruitment Status: Open Until Filled ABOUT CSUMB California State University, Monterey Bay is a mid-sized university in California’s Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement , CSUMB is part of the nation’s largest four-year public university system, California State University , which educates nearly 460,000 students every year. With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students’ lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB’s sustainability goal is to be carbon neutral by 2030. The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University. As one of the 23 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean. PURPOSE : Under general supervision of the Director of Sponsored Programs, the Assistant Director of Sponsored Programs is responsible for the pre-award funding activities for government and private agencies, ensures institutional compliance with University, Corporation, government and sponsor regulations, encourages and supports faculty and staff in external funding endeavors, and communicates effectively the role of external funding of the University with federal and state officials and the general public. The Assistant Director is responsible for performing high-quality, customer-focused pre-award services. Responsible for day-to-day management of operations; managing a complex and diverse workload consisting of grants and contracts proposals to federal, state and local government and private funding agencies. Responsible for pre-award activities, focusing on the development and preparation of a variety of applications, understanding, interpreting and effectively communicating proposal requirements, complex federal regulations and internal policies and procedures, applying specialized knowledge. Develops and manages grant portfolio analytics. Develops training resources for department staff on a variety of internal and external requirements; conducts funding workshops for faculty on a variety of topics including campus proposal process, finding funding, developing proposal ideas, proposal elements, budgeting, sponsor requirements and more. Provide day-to-day training and mentoring of staff, analyzing proficiency and readiness for more complex assignments, on-going monitoring, analysis, oversight of tasks, and advanced problem solving. Provides guidance and support to Sponsored Programs Officers on communication and interactions with principal investigators, project staff, Corporation staff and provides assistance with problem resolution on issues across campus. Communicates regularly with staff to provide feedback and support to foster professional growth and development. Seen as an expert and technical advisor within the department. Required to exercise independent judgment and discretion when working with faculty, funding agency personnel, and University Corporation at Monterey Bay (Corporation) and University (CSUMB) personnel. Must be self-directed and able to prioritize and organize their own tasks and duties as well as the priorities and tasks of their employees and be able to function effectively and efficiently in situations requiring an elevated level of tact and diplomacy. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following : In conjunction with the Director, analyzes Sponsored Programs pre- and post-award programmatic procedures and creates, implements new or modifies existing policies and/or procedures to promote efficiency and productivity within the department and the campus. Creates new policies and procedures as needed for compliance with federal, state, and institutional requirements. Expert negotiation skills with the ability to achieve consensus, optimize the University’s and Corporation’s objectives, and ensure that effective and cooperative working relationships are maintained with PIs, campus departments and sponsors. Represents Sponsored Programs in a positive manner to PIs, University personnel and funding agencies. Provides support and direction to pre-award Sponsored Programs staff and post-award Corporation staff with emphasis on the delivery of customer service to faculty, staff and other constituents. Develop and implement training resources and professional development curricula for identified needs areas and in conjunction with targeted funding opportunities and sponsors for departmental staff and campus faculty. Manages internal funding competition(s), including the allocated budget(s), for faculty to promote research, scholarship and creative activities that will lead to external funding. Generally assists the Director of Sponsored Programs on special projects and assignments. Leads the office when the Director is unavailable. Pre-Award : Provide comprehensive, customer service-oriented pre-award support researchers and staff. Coordinates the support areas of research funding, information services, ongoing identification of campus/faculty/staff strengths and interests and dissemination of external funding opportunities for proposal development; meets with faculty to introduce them to the sponsored program arena and provide one-on-one, personalized service, including brainstorming/program activities at the conceptual state. Conducts interviews with faculty to determine areas of interests and assist faculty in locating the funding sources most specifically targeted to the program area. Collaborate to identify and support campus research priority areas. Plan and strategize for future major campus funding opportunities. Support new research area development and strategic planning Identifies and tracks legislation to identify funding areas targeted for future growth. Works cooperatively with the Director to develop campus funding plans to increase funds from government sources. Cultivates and maintains positive working relationships with external sponsor agencies. Guides faculty to appropriate agency contacts to discuss proposals prior to submissions. Assists faculty in developing competitive proposals. Collaborates with faculty to develop a proposal budget appropriate to the objectives as stated in the proposal and consistent with the policies of the University, Corporation, and the sponsor agency. Identifies and facilitates solutions to potential administrative issues prior to formal proposal approval from the University and Corporation.Maintains current knowledge and understanding of research administration topics as well as proficiency on technology related to proposal submission. Trains, advises and guides the Sponsored Programs Office staff including creation/update of procedures and training materials. Participates in presentations, workshops and outreach to the campus community regarding funding opportunities, proposal submission and processes. Interpret regulatory and sponsor requirements and the development, implementation and application of policies and procedures related to pre-award sponsored program activities. Post-Award - Programmatic: In consultation with the Director, negotiates terms of awards and agreements with sponsoring agencies; assures compliance with the administrative terms of the award. Conducts the project set-up meetings with the Principal Investigator (PI) once award is made and works with the PI on grant management for compliance with sponsor and Corporation regulations and procedures; provides guidance with fiscal, personnel, payroll, purchasing, insurance and other administrative matters. Assists with grant/contract audit requests preparation and resolution related to pre-award and sponsor audits. Prepares, analyzes and negotiates complex contractual documents on behalf of the Corporation; ensures that terms and conditions are acceptable to the University and the Corporation; Prepares and negotiates subaward and subcontract documents with subcontractors or subrecipients, ensuring compliance with federal regulations and/or funding source regulations. Assures compliance with project fiscal and program reporting requirements; supervises final report, termination procedures and programmatic closeout. Communicates with Corporation’s Post Award and HR Managers for problem-solving and to facilitate efficient processes. Collaborate on issues and establish interdepartmental policies and procedures related to the pre- and post-award administration of sponsored programs activities. Other Functions : In collaboration with the Director, prepare regular reports as requested including data analytics, graphics, and trend reporting, Perform data cleanup in eRA systems and quality assurance for reports as needed. Research available technological solutions as business needs arise. Attend trainings and workshops; review publications containing grants development information Other duties may include participation in long-range initiatives that may involve the University Corporation and CSUMB such as strategic planning, systems enhancements or policy development. Position will be directly involved in department planning and needs assessment. May take a lead role in the development and/or delivery of departmental or inter-departmental training or a task force focused on process or system improvements for the Corporation and/or University as a whole Perform other job-related duties and special projects as assigned. KNOWLEDGE, SKILLS AND ABILITIES : Demonstrates and applies a broad knowledge and experience with interpreting and applying terms and conditions in conjunction with sponsor agency proposal requirements, policies and federal circulars such as 2 CFR 200 (Uniform Guidance), Federal Acquisition Regulations, and institutional policies and procedures. Uses independent professional judgment in situations that are different from the typical daily experience and develops solutions to issues where no clear regulatory guidance or policy exist using good judgment and analytical skills . Has the ability to determine when regulations have room for interpretation and apply sound judgment in determining solutions to complex issues where no clear guidance in regulations exists. Ability to proactively research, analyze and evaluate a variety of complex regulations, apply sound judgment, draw logical conclusions, and find creative solutions to a variety of problems, as well as independently prepare analytical documentation in clear, concise format for review. Demonstrates substantial judgment in the analysis and interpretation process and may serve as a key contact for overly complex programs. Self-directed and actively shares their expertise in providing clarification and developing solutions for their staff and with other employees in the division. Ability to utilize funding opportunity databases (e.g. PIVOT), sponsor websites and proposal systems and other eRA systems (e.g. Kuali Research) to find, analyze and provide recommendations to Director and faculty seek funding opportunities. Knowledge, experience and expertise in planning, managing, and submitting proposals to funding sources with varying terms and conditions. Strong mathematical/analytical skills using Excel; develop skills over time to include complex calculations across multiple funding sources and the ability to prepare and present complex proposal budgets to principal investigators. Ability to demonstrate initiative and strong leadership skills and maintain confidentiality when interacting with their contacts throughout the department, Corporation, CSUMB, as well as sponsoring agencies. Takes initiative to share their expertise through mentoring or providing training to Sponsored Programs staff and/or project staff, and or Corporation staff. Routinely engages with other professional colleagues to assist with problem resolution for staff as well as others within the department. Ability to demonstrate excellent oral and written communication skills. Understands the culture of CSUMB and Corporation and has developed effective communication strategies when communicating with principal investigators, university administrators, CSUMB/Corporation staff, and agency representatives. Effectively uses all communication methods and uses expertise as well as persuasion and negotiating skills to build consensus. Demonstrated ability to establish partnering relationships with faculty and project staff resulting in enhanced communication and understanding of the programmatic as well as the fiscal aspects of the funds Ability to work in a fast-paced environment, overseeing multiple deadlines and tasks with tact and diplomacy under pressure. Ability to prioritize, plan and organize tasks with the ability to independently develop solutions, seeking consultation with other department professionals as needed. Knowledge of and highly skilled in utilizing internal and external information systems and accounting applications in analysis, research and reporting activities and other projects and regularly shares this expertise within the department and across Sponsored Programs. Outstanding collaboration and demonstrated teamwork ability. Ability to establish and maintain cooperative and mutually supportive working relationships with a range of internal and external colleagues and stakeholders. This one could also be combined with the gray sections Demonstrated interest in and commitment to diversity, equity and inclusion in research training, research grantmaking, the conduct of research and in supporting the public benefit of research. Values diversity of background and perspective to enhance research and program outcomes. Skilled in: Highly developed communication (oral and written), time management, problem resolution and organizational skills. Strong interpersonal skills to develop and maintain cooperative and productive working relationships with faculty, staff, administrator, Corporation personnel and representatives of various organizations and agencies. Advanced experience working in research administration with an emphasis in pre-award Proficient with PC, Microsoft Suite, information technologies such as Internet and email and financial , and electronic research administration systems. Ability to: Ability to prioritize tasks, to work independently, to maintain confidentiality and to take initiative to improve upon current operations in a collaborative manner. Ability to work under the pressure inherent in meeting numerous, conflicting deadlines. MINIMUM QUALIFICATIONS : Equivalent to a bachelor's degree AND 5 years of experience in a progressively responsible grants and contracts position at a foundation, university or other non-profit organization. Experience in a start-up organization. A graduate degree in a related field may be substituted for one year of the required experience. Additional experience, which has demonstrated the requisite skills and abilities, may be substituted for required education on a year-for-year basis. PREFERRED QUALIFICATIONS/DESIRABLE EXPERIENCE : Technical fluency with Oracle/PeopleSoft, CSU Common Management System or equivalent student information system; Microsoft Office Professional Suite, and Google mail and calendaring programs. CRA Certification Five years experience in research administration. SPECIAL CONDITIONS OF EMPLOYMENT AND POSITION DESIGNATIONS : All offers of employment are contingent upon the successful completion of a background check (including a criminal records check). The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095 . This position has been designated as a sensitive position with: authority to commit financial resources of the university through contracts greater than $10,000 control over campus business processes, either through functional roles or system security access This position is designated as a Campus Security Authority (CSA). The position is required to participate in training at the direction of the Clery Director and must also promptly report allegations of reportable crimes according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, its accompanying regulations; the California State Education Code, Chapter 15.5, of the Donahoe Higher Education Act, Section 67380; and the California State University system-wide policy, Code EO 1107. Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage. May require occasional evenings and/or weekend work. PHYSICAL ENVIRONMENT : Office environment with standard equipment and tasks. The position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations. The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates. BENEFITS/PERKS : This is a management-level position with an attractive benefits package, which includes: a vacation accrual rate of 16 hours per month; an excellent choice of medical, dental, and vision insurance; long-term disability coverage; life insurance; educational incentives; membership in the California Public Employees Retirement System (CalPERS); and 14 paid holidays a year. For further information, please visit Employee Benefits Summary . As a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information. APPLICATION PROCEDURE : For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB . Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned. CSUMB is not a sponsoring agency for staff or management positions. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or emailing humanresources@csumb.edu . All employees must be eligible for employment in the U.S. GENERAL INFORMATION : CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/ . CSUMB is a smoke and tobacco-free campus. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER : CSUMB is an Equal Opportunity Affirmative Action employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability. Advertised: Oct 06 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
Classification: Administrator II Hours: Full-time / 40 hours per week FLSA: Exempt Anticipated Hiring Salary Range: $8,110 - $8,333 per month CSU Salary Schedule *CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs. Priority Screening Date: November 5, 2023 Recruitment Status: Open Until Filled ABOUT CSUMB California State University, Monterey Bay is a mid-sized university in California’s Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement , CSUMB is part of the nation’s largest four-year public university system, California State University , which educates nearly 460,000 students every year. With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students’ lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB’s sustainability goal is to be carbon neutral by 2030. The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University. As one of the 23 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean. PURPOSE : Under general supervision of the Director of Sponsored Programs, the Assistant Director of Sponsored Programs is responsible for the pre-award funding activities for government and private agencies, ensures institutional compliance with University, Corporation, government and sponsor regulations, encourages and supports faculty and staff in external funding endeavors, and communicates effectively the role of external funding of the University with federal and state officials and the general public. The Assistant Director is responsible for performing high-quality, customer-focused pre-award services. Responsible for day-to-day management of operations; managing a complex and diverse workload consisting of grants and contracts proposals to federal, state and local government and private funding agencies. Responsible for pre-award activities, focusing on the development and preparation of a variety of applications, understanding, interpreting and effectively communicating proposal requirements, complex federal regulations and internal policies and procedures, applying specialized knowledge. Develops and manages grant portfolio analytics. Develops training resources for department staff on a variety of internal and external requirements; conducts funding workshops for faculty on a variety of topics including campus proposal process, finding funding, developing proposal ideas, proposal elements, budgeting, sponsor requirements and more. Provide day-to-day training and mentoring of staff, analyzing proficiency and readiness for more complex assignments, on-going monitoring, analysis, oversight of tasks, and advanced problem solving. Provides guidance and support to Sponsored Programs Officers on communication and interactions with principal investigators, project staff, Corporation staff and provides assistance with problem resolution on issues across campus. Communicates regularly with staff to provide feedback and support to foster professional growth and development. Seen as an expert and technical advisor within the department. Required to exercise independent judgment and discretion when working with faculty, funding agency personnel, and University Corporation at Monterey Bay (Corporation) and University (CSUMB) personnel. Must be self-directed and able to prioritize and organize their own tasks and duties as well as the priorities and tasks of their employees and be able to function effectively and efficiently in situations requiring an elevated level of tact and diplomacy. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following : In conjunction with the Director, analyzes Sponsored Programs pre- and post-award programmatic procedures and creates, implements new or modifies existing policies and/or procedures to promote efficiency and productivity within the department and the campus. Creates new policies and procedures as needed for compliance with federal, state, and institutional requirements. Expert negotiation skills with the ability to achieve consensus, optimize the University’s and Corporation’s objectives, and ensure that effective and cooperative working relationships are maintained with PIs, campus departments and sponsors. Represents Sponsored Programs in a positive manner to PIs, University personnel and funding agencies. Provides support and direction to pre-award Sponsored Programs staff and post-award Corporation staff with emphasis on the delivery of customer service to faculty, staff and other constituents. Develop and implement training resources and professional development curricula for identified needs areas and in conjunction with targeted funding opportunities and sponsors for departmental staff and campus faculty. Manages internal funding competition(s), including the allocated budget(s), for faculty to promote research, scholarship and creative activities that will lead to external funding. Generally assists the Director of Sponsored Programs on special projects and assignments. Leads the office when the Director is unavailable. Pre-Award : Provide comprehensive, customer service-oriented pre-award support researchers and staff. Coordinates the support areas of research funding, information services, ongoing identification of campus/faculty/staff strengths and interests and dissemination of external funding opportunities for proposal development; meets with faculty to introduce them to the sponsored program arena and provide one-on-one, personalized service, including brainstorming/program activities at the conceptual state. Conducts interviews with faculty to determine areas of interests and assist faculty in locating the funding sources most specifically targeted to the program area. Collaborate to identify and support campus research priority areas. Plan and strategize for future major campus funding opportunities. Support new research area development and strategic planning Identifies and tracks legislation to identify funding areas targeted for future growth. Works cooperatively with the Director to develop campus funding plans to increase funds from government sources. Cultivates and maintains positive working relationships with external sponsor agencies. Guides faculty to appropriate agency contacts to discuss proposals prior to submissions. Assists faculty in developing competitive proposals. Collaborates with faculty to develop a proposal budget appropriate to the objectives as stated in the proposal and consistent with the policies of the University, Corporation, and the sponsor agency. Identifies and facilitates solutions to potential administrative issues prior to formal proposal approval from the University and Corporation.Maintains current knowledge and understanding of research administration topics as well as proficiency on technology related to proposal submission. Trains, advises and guides the Sponsored Programs Office staff including creation/update of procedures and training materials. Participates in presentations, workshops and outreach to the campus community regarding funding opportunities, proposal submission and processes. Interpret regulatory and sponsor requirements and the development, implementation and application of policies and procedures related to pre-award sponsored program activities. Post-Award - Programmatic: In consultation with the Director, negotiates terms of awards and agreements with sponsoring agencies; assures compliance with the administrative terms of the award. Conducts the project set-up meetings with the Principal Investigator (PI) once award is made and works with the PI on grant management for compliance with sponsor and Corporation regulations and procedures; provides guidance with fiscal, personnel, payroll, purchasing, insurance and other administrative matters. Assists with grant/contract audit requests preparation and resolution related to pre-award and sponsor audits. Prepares, analyzes and negotiates complex contractual documents on behalf of the Corporation; ensures that terms and conditions are acceptable to the University and the Corporation; Prepares and negotiates subaward and subcontract documents with subcontractors or subrecipients, ensuring compliance with federal regulations and/or funding source regulations. Assures compliance with project fiscal and program reporting requirements; supervises final report, termination procedures and programmatic closeout. Communicates with Corporation’s Post Award and HR Managers for problem-solving and to facilitate efficient processes. Collaborate on issues and establish interdepartmental policies and procedures related to the pre- and post-award administration of sponsored programs activities. Other Functions : In collaboration with the Director, prepare regular reports as requested including data analytics, graphics, and trend reporting, Perform data cleanup in eRA systems and quality assurance for reports as needed. Research available technological solutions as business needs arise. Attend trainings and workshops; review publications containing grants development information Other duties may include participation in long-range initiatives that may involve the University Corporation and CSUMB such as strategic planning, systems enhancements or policy development. Position will be directly involved in department planning and needs assessment. May take a lead role in the development and/or delivery of departmental or inter-departmental training or a task force focused on process or system improvements for the Corporation and/or University as a whole Perform other job-related duties and special projects as assigned. KNOWLEDGE, SKILLS AND ABILITIES : Demonstrates and applies a broad knowledge and experience with interpreting and applying terms and conditions in conjunction with sponsor agency proposal requirements, policies and federal circulars such as 2 CFR 200 (Uniform Guidance), Federal Acquisition Regulations, and institutional policies and procedures. Uses independent professional judgment in situations that are different from the typical daily experience and develops solutions to issues where no clear regulatory guidance or policy exist using good judgment and analytical skills . Has the ability to determine when regulations have room for interpretation and apply sound judgment in determining solutions to complex issues where no clear guidance in regulations exists. Ability to proactively research, analyze and evaluate a variety of complex regulations, apply sound judgment, draw logical conclusions, and find creative solutions to a variety of problems, as well as independently prepare analytical documentation in clear, concise format for review. Demonstrates substantial judgment in the analysis and interpretation process and may serve as a key contact for overly complex programs. Self-directed and actively shares their expertise in providing clarification and developing solutions for their staff and with other employees in the division. Ability to utilize funding opportunity databases (e.g. PIVOT), sponsor websites and proposal systems and other eRA systems (e.g. Kuali Research) to find, analyze and provide recommendations to Director and faculty seek funding opportunities. Knowledge, experience and expertise in planning, managing, and submitting proposals to funding sources with varying terms and conditions. Strong mathematical/analytical skills using Excel; develop skills over time to include complex calculations across multiple funding sources and the ability to prepare and present complex proposal budgets to principal investigators. Ability to demonstrate initiative and strong leadership skills and maintain confidentiality when interacting with their contacts throughout the department, Corporation, CSUMB, as well as sponsoring agencies. Takes initiative to share their expertise through mentoring or providing training to Sponsored Programs staff and/or project staff, and or Corporation staff. Routinely engages with other professional colleagues to assist with problem resolution for staff as well as others within the department. Ability to demonstrate excellent oral and written communication skills. Understands the culture of CSUMB and Corporation and has developed effective communication strategies when communicating with principal investigators, university administrators, CSUMB/Corporation staff, and agency representatives. Effectively uses all communication methods and uses expertise as well as persuasion and negotiating skills to build consensus. Demonstrated ability to establish partnering relationships with faculty and project staff resulting in enhanced communication and understanding of the programmatic as well as the fiscal aspects of the funds Ability to work in a fast-paced environment, overseeing multiple deadlines and tasks with tact and diplomacy under pressure. Ability to prioritize, plan and organize tasks with the ability to independently develop solutions, seeking consultation with other department professionals as needed. Knowledge of and highly skilled in utilizing internal and external information systems and accounting applications in analysis, research and reporting activities and other projects and regularly shares this expertise within the department and across Sponsored Programs. Outstanding collaboration and demonstrated teamwork ability. Ability to establish and maintain cooperative and mutually supportive working relationships with a range of internal and external colleagues and stakeholders. This one could also be combined with the gray sections Demonstrated interest in and commitment to diversity, equity and inclusion in research training, research grantmaking, the conduct of research and in supporting the public benefit of research. Values diversity of background and perspective to enhance research and program outcomes. Skilled in: Highly developed communication (oral and written), time management, problem resolution and organizational skills. Strong interpersonal skills to develop and maintain cooperative and productive working relationships with faculty, staff, administrator, Corporation personnel and representatives of various organizations and agencies. Advanced experience working in research administration with an emphasis in pre-award Proficient with PC, Microsoft Suite, information technologies such as Internet and email and financial , and electronic research administration systems. Ability to: Ability to prioritize tasks, to work independently, to maintain confidentiality and to take initiative to improve upon current operations in a collaborative manner. Ability to work under the pressure inherent in meeting numerous, conflicting deadlines. MINIMUM QUALIFICATIONS : Equivalent to a bachelor's degree AND 5 years of experience in a progressively responsible grants and contracts position at a foundation, university or other non-profit organization. Experience in a start-up organization. A graduate degree in a related field may be substituted for one year of the required experience. Additional experience, which has demonstrated the requisite skills and abilities, may be substituted for required education on a year-for-year basis. PREFERRED QUALIFICATIONS/DESIRABLE EXPERIENCE : Technical fluency with Oracle/PeopleSoft, CSU Common Management System or equivalent student information system; Microsoft Office Professional Suite, and Google mail and calendaring programs. CRA Certification Five years experience in research administration. SPECIAL CONDITIONS OF EMPLOYMENT AND POSITION DESIGNATIONS : All offers of employment are contingent upon the successful completion of a background check (including a criminal records check). The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095 . This position has been designated as a sensitive position with: authority to commit financial resources of the university through contracts greater than $10,000 control over campus business processes, either through functional roles or system security access This position is designated as a Campus Security Authority (CSA). The position is required to participate in training at the direction of the Clery Director and must also promptly report allegations of reportable crimes according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, its accompanying regulations; the California State Education Code, Chapter 15.5, of the Donahoe Higher Education Act, Section 67380; and the California State University system-wide policy, Code EO 1107. Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage. May require occasional evenings and/or weekend work. PHYSICAL ENVIRONMENT : Office environment with standard equipment and tasks. The position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations. The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates. BENEFITS/PERKS : This is a management-level position with an attractive benefits package, which includes: a vacation accrual rate of 16 hours per month; an excellent choice of medical, dental, and vision insurance; long-term disability coverage; life insurance; educational incentives; membership in the California Public Employees Retirement System (CalPERS); and 14 paid holidays a year. For further information, please visit Employee Benefits Summary . As a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information. APPLICATION PROCEDURE : For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB . Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned. CSUMB is not a sponsoring agency for staff or management positions. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or emailing humanresources@csumb.edu . All employees must be eligible for employment in the U.S. GENERAL INFORMATION : CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/ . CSUMB is a smoke and tobacco-free campus. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER : CSUMB is an Equal Opportunity Affirmative Action employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability. Advertised: Oct 06 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Reporting to the head football coach and a dotted line to the Managing Director of SARC, the Coordinator of Academic Development performs duties under general supervision and takes work lead direction from the Senior Associate AD for Football Operations and the Managing Director of SARC to achieve specified outcomes. The Coordinator of Academic Development will liaise with coaches and support staff related to cohesive tutoring, peer mentoring, and academic support programs for student-athletes by utilizing technology and strengthening connections/relationships with the SARC team. The Coordinator will ensure that student-athletes on academic probation, IEP, and/or engaged in academic support have their learning needs met throughout the academic year by connecting student-athletes to the services provided by the SARC team. The Coordinator will collaborate with SARC to ensure effective communication occurs and is consistent with graduation, eligibility, and APR tracking. Further, this position coordinates student success programming, specifically related to initial arrival to campus, and prepares various reports to be easily and quickly understood and analyzes data for coaches in collaboration with the Managing Director of SARC. This position will aid in the student-athlete recruitment process, which requires a high level of skill in customer service, presentations, marketing of SJSU, and creating a team-oriented environment for students and their families. Key Responsibilities Academic High-Risk Management - IEP, Probation, Recovery Academic Support Coordination Student-Athlete Onboarding Recruiting Knowledge, Skills & Abilities Ability to acquire knowledge of organizational procedures and activities of the Department of Intercollegiate Athletics and the campus as a whole Ability to analyze data accurately and adopt effective course of action Demonstrated ability for clear written and oral communication Knowledge of NCAA legislation, rules, and regulations, mainly as they apply to academic support Demonstrated ability to create student development and study skill programming Demonstrated ability to develop and deliver appropriate learning support strategies Ability to work as a team collaboratively General working knowledge of the principles, practices, and trends of Division I higher education and academic support Demonstrated ability to create programs that are responsive to a diverse and multicultural environment Knowledge of the principles of individual and group behavior; General knowledge of individual counseling techniques Demonstrated ability to organize and evaluate academic plans Knowledge and understanding of the various technology platforms used in the University's online, technology-based learning environments Required Qualifications Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling Three years of progressively responsible professional student services work experience Preferred Qualifications Master’s degree and/or teaching credential Experience with IEP implementation Experience participating in recruitment of student-athletes 1 year of experience in academic support in a university with NCAA D-I student-athletes Compensation Classification: Student Services Professional III Anticipated Hiring Range: $5,025/month - $5,356/month CSU Salary Range: $5,025/month - $7,159/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: January 25, 2024 through February 7, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Jan 25 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job Summary Reporting to the head football coach and a dotted line to the Managing Director of SARC, the Coordinator of Academic Development performs duties under general supervision and takes work lead direction from the Senior Associate AD for Football Operations and the Managing Director of SARC to achieve specified outcomes. The Coordinator of Academic Development will liaise with coaches and support staff related to cohesive tutoring, peer mentoring, and academic support programs for student-athletes by utilizing technology and strengthening connections/relationships with the SARC team. The Coordinator will ensure that student-athletes on academic probation, IEP, and/or engaged in academic support have their learning needs met throughout the academic year by connecting student-athletes to the services provided by the SARC team. The Coordinator will collaborate with SARC to ensure effective communication occurs and is consistent with graduation, eligibility, and APR tracking. Further, this position coordinates student success programming, specifically related to initial arrival to campus, and prepares various reports to be easily and quickly understood and analyzes data for coaches in collaboration with the Managing Director of SARC. This position will aid in the student-athlete recruitment process, which requires a high level of skill in customer service, presentations, marketing of SJSU, and creating a team-oriented environment for students and their families. Key Responsibilities Academic High-Risk Management - IEP, Probation, Recovery Academic Support Coordination Student-Athlete Onboarding Recruiting Knowledge, Skills & Abilities Ability to acquire knowledge of organizational procedures and activities of the Department of Intercollegiate Athletics and the campus as a whole Ability to analyze data accurately and adopt effective course of action Demonstrated ability for clear written and oral communication Knowledge of NCAA legislation, rules, and regulations, mainly as they apply to academic support Demonstrated ability to create student development and study skill programming Demonstrated ability to develop and deliver appropriate learning support strategies Ability to work as a team collaboratively General working knowledge of the principles, practices, and trends of Division I higher education and academic support Demonstrated ability to create programs that are responsive to a diverse and multicultural environment Knowledge of the principles of individual and group behavior; General knowledge of individual counseling techniques Demonstrated ability to organize and evaluate academic plans Knowledge and understanding of the various technology platforms used in the University's online, technology-based learning environments Required Qualifications Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling Three years of progressively responsible professional student services work experience Preferred Qualifications Master’s degree and/or teaching credential Experience with IEP implementation Experience participating in recruitment of student-athletes 1 year of experience in academic support in a university with NCAA D-I student-athletes Compensation Classification: Student Services Professional III Anticipated Hiring Range: $5,025/month - $5,356/month CSU Salary Range: $5,025/month - $7,159/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: January 25, 2024 through February 7, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Jan 25 2024 Pacific Standard Time Applications close: Closing Date/Time:
PLACER COUNTY, CA
Auburn, California, United States
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Library Services Manager is part of the Library's administrative team, responsible for providing leadership and direction in ensuring quality service to customers. The Library Services Manager directs library locations, as well as major divisions of the library such as collection management, library programming and outreach, staff development and training, grant management, library technology and data collection, and both early learning and adult literacy services. The ideal candidate will have strong demonstrated skills in leadership, management, communication, teamwork, planning, and problem solving; have knowledge of current automation technology and trends; practice and support of the library's strategic planning efforts and initiatives; build and nurture partnerships with community organizations; advance the library's organizational structure by developing and implementing modern library policies and procedures; and build on existing programming to help redefine the library's core services. We are looking for likeable, hard-working, bright, energetic, innovative, risk-taking, thoughtful, dedicated candidates committed to continuously improving library services here in Placer County. To view the recruitment brochure for this exciting opportunity and its associated salary and benefits, please click here. BENEFITS Placer County offers a comprehensive benefits package to employees, including: Management leave: 100 hours per year* Holidays: 14 paid holidays per year, 2 of which are floating holidays* Vacation leave: 10 days/year with ability to accrue 25 days/year Sick leave: 12 days/year* Cafeteria plan: $5,000 per year to use towards 401(k), dependent care, medical co-insurance, or cash* Medical, dental, and vision insurance available for employees and dependents Deferred compensation with 401(k) contribution matches up to $1,500/year $50,000 life insurance policy at no cost to employee CalPERS retirement plans Retiree medical insurance Education allowance: up to $1,200 per year Annual vacation cash out: up to 100 hours may be cashed out each year Bilingual incentive: incumbents may be eligible for bilingual incentive pay depending upon operational needs and certification of proficiency. *Amounts will be prorated for part-time employees and employees hired after the first of the year. The information above represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire about the most current benefit package during hiring interviews or by contacting the Human Resources Department. For a detailed listing of benefits, please click here to view Management benefits . For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION To direct, administer, plan, and supervise one or more system-wide programs, services, major units, operations, or activities of the library, including Adult Services (Reference) or Children’s Services; to participate as an effective and positive member of the department’s Management Team and as such, participate in strategic planning, policy development and legislative analysis; to ensure the effective operation of assigned functional services and programs and to provide highly responsible, professional and technical staff assistance to the Assistant Director and Director of Library Services. SUPERVISION RECEIVED AND EXERCISED Receives general direction from the Assistant Director and/or Director of Library Services. Exercises direct supervision over professional, technical and clerical personnel. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Direct, manage, monitor, and evaluate one or more major units within the Library Department; assist in developing and implementing policies and procedures and work standards. Perform the most difficult professional work in rendering reference and advisory service to readers. Acquire system-wide designated materials to include review, selection, ordering, monitoring and maintaining library materials within assigned budgetary guidelines. Administer vendor contracts and coordinate activities between vendors and the department. Develop and direct the implementation of goals, objectives, policies, procedures and work standards for the unit. Participate in developing plans and future directions of the department. Direct the preparation and administration of the unit’s budget. Recommend the appointment of personnel; provide or coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed; maintain discipline and high standards necessary for the efficient and professional operation of the department. Build and maintain positive working relationships with co-workers, other County employees and managers, and the community utilizing accepted principles of effective customer service; participate as a member of the Library Management Committee and make recommendations on major issues affecting the department. Represent the department in meetings with other public agencies, community groups and the public. Review, select and prepare bibliographies for system-wide selection by managers. Train managers and other support staff with regards to major library services and operations. Provide guidance in development of flyers and other media to promote library services. Coordinate library outreach to schools and other organizations. Collect, prepare assemble and analyze data and reports. Develop and implement programs and events within assigned unit; conduct programs and events for the public. In the absence of the Assistant Director and Director of Library Services, may assume the responsibility of executive leadership as needed. Supervise ordering, receiving, processing materials and encumbered funds. Adhere to Safety policies and procedures. Perform related duties as assigned. MINIMUM QUALIFICATIONS Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Three years of responsible professional-level librarian experience including at least one year of advanced journey or senior-level experience comparable to a Senior Librarian with Placer County. Training: Master's degree in Library Science. Required License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of library policies, programs, program planning and implementation, systems development and library operational trends and practices. Principles of library cataloging, collection development and sources of reference work. Principles and practices of leadership, management, motivation, team building and conflict resolution. Standard and accepted usage of the English language including spelling, punctuation, and grammar. Communication techniques required for gathering, evaluating and transmitting information and directing group discussions. Principles and practices of general and statistical research, analysis and presentation. Principles and practices of supervision, training, selection, motivation, team building, work evaluation, conflict resolution, discipline and personnel management. Basic principles and practices of governmental accounting, budget preparation, monitoring, and administration. Techniques for locating appropriate grant funding sources. Methods and techniques of grant writing. Basic principles of marketing, public relations, and community outreach. Computer applications in a library environment. The local library needs of the communities served by the Placer County Library. Safety policies and procedures. Ability to: Plan, direct, motivate and supervise assigned professional, technical and clerical staff. Interpret community interests and needs. Observe and provide feedback to assigned staff. On a continuous basis, know and understand all aspects of assigned job; intermittently analyze work papers, reports and special projects; explain and interpret policies and programs; know laws, regulations and codes; observe performance and evaluate staff; problem solve departmental issues. Coordinate assigned programs and services internally, with other departments and outside agencies. Work closely with other library management team members and staff to provide comprehensive services to library customers and solve a broad range of service delivery, programmatic and administrative issues. Research library trends to identify when current practices are out-of-date and when/how to update them. Identify service gaps and find ways to resolve them. Plan, organize, develop and implement a comprehensive coordinated library service program. Motivate, direct, and supervise professional, technical and clerical library personnel in a manner conducive to full performance and high morale. Train and evaluate professional, technical and clerical personnel. Select library materials to meet customers' needs. Develop and monitor an assigned budget. Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals. Develop and implement department policies and procedures. Independently interpret and apply pertinent local, state and federal laws, guidelines, and regulations. Collect and evaluate data, define and select alternatives, draw conclusions, formulate recommendations and project consequences of recommendations. Work with various cultural and ethnic groups in a tactful and effective manner. Obtain information through interview; work fairly and courteously with the public; simultaneously handle many tasks and work effectively with interruption. Apply computer knowledge to library applications. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Work weekend and evening shifts as assigned. Work in a standard office environment, using standard office equipment and computer systems and attend off-site meetings. Sit at desk and/or stand for long periods of time. Intermittently bend, twist, reach, grasp, kneel or squat while shelving, opening boxes or moving equipment; see and read handwritten and printed materials and a computer screen; write and use keyboard to communicate and to enter circulation and collection data; communicate in person and by telephone; file, lift and carry weight up to 50 lbs; push handcart up to 50 lbs. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Lindsay Baer, Administrative Technician, at lbaer@placer.ca.gov or (530) 886-4667. Closing Date/Time: Open Until Filled
Mar 07, 2024
Full Time
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Library Services Manager is part of the Library's administrative team, responsible for providing leadership and direction in ensuring quality service to customers. The Library Services Manager directs library locations, as well as major divisions of the library such as collection management, library programming and outreach, staff development and training, grant management, library technology and data collection, and both early learning and adult literacy services. The ideal candidate will have strong demonstrated skills in leadership, management, communication, teamwork, planning, and problem solving; have knowledge of current automation technology and trends; practice and support of the library's strategic planning efforts and initiatives; build and nurture partnerships with community organizations; advance the library's organizational structure by developing and implementing modern library policies and procedures; and build on existing programming to help redefine the library's core services. We are looking for likeable, hard-working, bright, energetic, innovative, risk-taking, thoughtful, dedicated candidates committed to continuously improving library services here in Placer County. To view the recruitment brochure for this exciting opportunity and its associated salary and benefits, please click here. BENEFITS Placer County offers a comprehensive benefits package to employees, including: Management leave: 100 hours per year* Holidays: 14 paid holidays per year, 2 of which are floating holidays* Vacation leave: 10 days/year with ability to accrue 25 days/year Sick leave: 12 days/year* Cafeteria plan: $5,000 per year to use towards 401(k), dependent care, medical co-insurance, or cash* Medical, dental, and vision insurance available for employees and dependents Deferred compensation with 401(k) contribution matches up to $1,500/year $50,000 life insurance policy at no cost to employee CalPERS retirement plans Retiree medical insurance Education allowance: up to $1,200 per year Annual vacation cash out: up to 100 hours may be cashed out each year Bilingual incentive: incumbents may be eligible for bilingual incentive pay depending upon operational needs and certification of proficiency. *Amounts will be prorated for part-time employees and employees hired after the first of the year. The information above represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire about the most current benefit package during hiring interviews or by contacting the Human Resources Department. For a detailed listing of benefits, please click here to view Management benefits . For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION To direct, administer, plan, and supervise one or more system-wide programs, services, major units, operations, or activities of the library, including Adult Services (Reference) or Children’s Services; to participate as an effective and positive member of the department’s Management Team and as such, participate in strategic planning, policy development and legislative analysis; to ensure the effective operation of assigned functional services and programs and to provide highly responsible, professional and technical staff assistance to the Assistant Director and Director of Library Services. SUPERVISION RECEIVED AND EXERCISED Receives general direction from the Assistant Director and/or Director of Library Services. Exercises direct supervision over professional, technical and clerical personnel. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Direct, manage, monitor, and evaluate one or more major units within the Library Department; assist in developing and implementing policies and procedures and work standards. Perform the most difficult professional work in rendering reference and advisory service to readers. Acquire system-wide designated materials to include review, selection, ordering, monitoring and maintaining library materials within assigned budgetary guidelines. Administer vendor contracts and coordinate activities between vendors and the department. Develop and direct the implementation of goals, objectives, policies, procedures and work standards for the unit. Participate in developing plans and future directions of the department. Direct the preparation and administration of the unit’s budget. Recommend the appointment of personnel; provide or coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed; maintain discipline and high standards necessary for the efficient and professional operation of the department. Build and maintain positive working relationships with co-workers, other County employees and managers, and the community utilizing accepted principles of effective customer service; participate as a member of the Library Management Committee and make recommendations on major issues affecting the department. Represent the department in meetings with other public agencies, community groups and the public. Review, select and prepare bibliographies for system-wide selection by managers. Train managers and other support staff with regards to major library services and operations. Provide guidance in development of flyers and other media to promote library services. Coordinate library outreach to schools and other organizations. Collect, prepare assemble and analyze data and reports. Develop and implement programs and events within assigned unit; conduct programs and events for the public. In the absence of the Assistant Director and Director of Library Services, may assume the responsibility of executive leadership as needed. Supervise ordering, receiving, processing materials and encumbered funds. Adhere to Safety policies and procedures. Perform related duties as assigned. MINIMUM QUALIFICATIONS Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Three years of responsible professional-level librarian experience including at least one year of advanced journey or senior-level experience comparable to a Senior Librarian with Placer County. Training: Master's degree in Library Science. Required License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of library policies, programs, program planning and implementation, systems development and library operational trends and practices. Principles of library cataloging, collection development and sources of reference work. Principles and practices of leadership, management, motivation, team building and conflict resolution. Standard and accepted usage of the English language including spelling, punctuation, and grammar. Communication techniques required for gathering, evaluating and transmitting information and directing group discussions. Principles and practices of general and statistical research, analysis and presentation. Principles and practices of supervision, training, selection, motivation, team building, work evaluation, conflict resolution, discipline and personnel management. Basic principles and practices of governmental accounting, budget preparation, monitoring, and administration. Techniques for locating appropriate grant funding sources. Methods and techniques of grant writing. Basic principles of marketing, public relations, and community outreach. Computer applications in a library environment. The local library needs of the communities served by the Placer County Library. Safety policies and procedures. Ability to: Plan, direct, motivate and supervise assigned professional, technical and clerical staff. Interpret community interests and needs. Observe and provide feedback to assigned staff. On a continuous basis, know and understand all aspects of assigned job; intermittently analyze work papers, reports and special projects; explain and interpret policies and programs; know laws, regulations and codes; observe performance and evaluate staff; problem solve departmental issues. Coordinate assigned programs and services internally, with other departments and outside agencies. Work closely with other library management team members and staff to provide comprehensive services to library customers and solve a broad range of service delivery, programmatic and administrative issues. Research library trends to identify when current practices are out-of-date and when/how to update them. Identify service gaps and find ways to resolve them. Plan, organize, develop and implement a comprehensive coordinated library service program. Motivate, direct, and supervise professional, technical and clerical library personnel in a manner conducive to full performance and high morale. Train and evaluate professional, technical and clerical personnel. Select library materials to meet customers' needs. Develop and monitor an assigned budget. Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals. Develop and implement department policies and procedures. Independently interpret and apply pertinent local, state and federal laws, guidelines, and regulations. Collect and evaluate data, define and select alternatives, draw conclusions, formulate recommendations and project consequences of recommendations. Work with various cultural and ethnic groups in a tactful and effective manner. Obtain information through interview; work fairly and courteously with the public; simultaneously handle many tasks and work effectively with interruption. Apply computer knowledge to library applications. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Work weekend and evening shifts as assigned. Work in a standard office environment, using standard office equipment and computer systems and attend off-site meetings. Sit at desk and/or stand for long periods of time. Intermittently bend, twist, reach, grasp, kneel or squat while shelving, opening boxes or moving equipment; see and read handwritten and printed materials and a computer screen; write and use keyboard to communicate and to enter circulation and collection data; communicate in person and by telephone; file, lift and carry weight up to 50 lbs; push handcart up to 50 lbs. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Lindsay Baer, Administrative Technician, at lbaer@placer.ca.gov or (530) 886-4667. Closing Date/Time: Open Until Filled
Sacramento County, CA
Sacramento, California, United States
The Position Come join one of Forbes Magazine's Best Employers ! This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 2/23/2024, 3/29/2024, 4/26/2024, 5/24/2024, 6/21/2024, 7/19/2024 (Final) Under general supervision plans, designs, installs, and maintains the network of radio communication equipment used to support local government jurisdictions in relation to law enforcement, fire suppression, and general government activities. Examples of Knowledge and Abilities Knowledge Of: Advanced theory of radio communications and electronics including microwave radio theory and operation Electrical and mechanical theory and operation 800 MHz trunked radio systems, digital microwave, DS1 and DS3 multiplexers, LAN, WAN, computer operations and various software programs Two-way radio communications Various tools and instruments used to test and repair electronic and telecommunications equipment Dispatch consoles systems repair, programming, and troubleshooting; computer software and hardware related to radio dispatch console systems Basic network systems Design, installation, operation, and maintenance of wireless communications systems, including telephone and data systems, simulcast trunked radio systems, microwave and complex multicarrier equipment, automatic switchboards, radio controlled equipment, test devices, and other telecommunications equipment Engineering practices and principles related to telecommunications and/or network systems Engineering mathematics and electronics Applicable federal, state, and local laws, codes, and regulations Industry standards related to public safety and wireless communications Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment English usage, spelling, grammar, and punctuation Ability To: Research and evaluate system problems, and recommend solutions Read and interpret complex infrastructure and electronic system diagrams, blueprints, and design documentation Troubleshoot problems on trunked radio equipment, digital microwave, and multiplexing carrier equipment Use hand tools to construct, install, maintain, repair modify and operate electronic equipment, and test complex electronic circuitry Use precision instruments for measuring radio frequencies, deviation modulation, and other data Develop and maintain cooperative, effective working relationships with others Communicate clearly and concisely, both verbally and in writing Interpret and apply applicable federal, state, and local laws, codes, and regulations Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met Collect and compile a variety of data and information; keep accurate records and prepare clear and concise reports Employment Qualifications Minimum Qualifications: Either: 1. One year of full-time paid experience employed by Sacramento County in the class of Telecommunications Systems Technician. Or: 2. Four years of full-time paid experience implementing, maintaining, and repairing conventional and trunked radio systems such as 800 MHz trunked radio systems, digital microwave, multiplexing systems, wireless voice/data systems, and network circuits. Education Substitution Applicable to Pattern 2: Completion of 30 semester units (or 45 quarter units) in Electronics Technology; Communications Engineering; Electronics/Electrical Engineering; Telecommunications Technology; Management Information Systems; Computer Science; Information Technology; or a closely related field from an accredited college or university, military, vocational, or other specialized training program may be substituted for one year of the required experience. NOTE: Completion of training courses which do not have semester unit values are equated to semester units on the basis of: 15 clock hours of instruction equal one (1) semester (1.5 quarter) unit. Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. General Qualifications Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Physical Requirements : Some positions in this class require the incumbent to be able to: Discern minute objects and parts. Distinguish between different colors. Lift, push, pull, or transport up to 50 lbs. with or without assistance. Stand, sit, kneel, squat, stoop, reach, or crawl for extended periods of time. Climb and work from a ladder. Grasp, manipulate, and assemble objects of varying shapes and sizes with precision and coordination. Work in confined spaces, such as but not limited to ceilings and crawl spaces. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: The SRRCS and associated systems function 24 hours a day, 365 days a year. All employees in this class will be subject to working shifts, weekends, holidays, overtime and standby. Some positions in this class require the incumbent to be able to work: In or around jails, correctional facilities, mental health facilities, or remote, isolated locations. In varying types of weather conditions. In confined spaces, such as but not limited to ceilings and crawl spaces. Probationary Period: Six (6) months Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. FOR APPLICANTS WITH DISABILITIES ONLY: Every effort is made to provide reasonable accommodations to disabled applicants such as in the selection of test sites, aides, or other equipment which permits the disabled applicants to compete in the examination process. Applicants with disabilities requesting an applicable ADA testing accommodation must complete a Reasonable Accommodation Request Form filled out and signed by the applicant and their doctor. This form must be submitted to the Disability Compliance Office, 700 H Street, Room 5720, Sacramento, CA 95814, by the cut-off date or final filing date as listed in this job announcement. Download the Reasonable Accommodation Request Form by clicking here or contact by mail or in person the Sacramento County Employment Services Division or Disability Compliance Office. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586 . Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 7/19/2024 5:00 PM Pacific
Mar 05, 2024
The Position Come join one of Forbes Magazine's Best Employers ! This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 2/23/2024, 3/29/2024, 4/26/2024, 5/24/2024, 6/21/2024, 7/19/2024 (Final) Under general supervision plans, designs, installs, and maintains the network of radio communication equipment used to support local government jurisdictions in relation to law enforcement, fire suppression, and general government activities. Examples of Knowledge and Abilities Knowledge Of: Advanced theory of radio communications and electronics including microwave radio theory and operation Electrical and mechanical theory and operation 800 MHz trunked radio systems, digital microwave, DS1 and DS3 multiplexers, LAN, WAN, computer operations and various software programs Two-way radio communications Various tools and instruments used to test and repair electronic and telecommunications equipment Dispatch consoles systems repair, programming, and troubleshooting; computer software and hardware related to radio dispatch console systems Basic network systems Design, installation, operation, and maintenance of wireless communications systems, including telephone and data systems, simulcast trunked radio systems, microwave and complex multicarrier equipment, automatic switchboards, radio controlled equipment, test devices, and other telecommunications equipment Engineering practices and principles related to telecommunications and/or network systems Engineering mathematics and electronics Applicable federal, state, and local laws, codes, and regulations Industry standards related to public safety and wireless communications Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment English usage, spelling, grammar, and punctuation Ability To: Research and evaluate system problems, and recommend solutions Read and interpret complex infrastructure and electronic system diagrams, blueprints, and design documentation Troubleshoot problems on trunked radio equipment, digital microwave, and multiplexing carrier equipment Use hand tools to construct, install, maintain, repair modify and operate electronic equipment, and test complex electronic circuitry Use precision instruments for measuring radio frequencies, deviation modulation, and other data Develop and maintain cooperative, effective working relationships with others Communicate clearly and concisely, both verbally and in writing Interpret and apply applicable federal, state, and local laws, codes, and regulations Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met Collect and compile a variety of data and information; keep accurate records and prepare clear and concise reports Employment Qualifications Minimum Qualifications: Either: 1. One year of full-time paid experience employed by Sacramento County in the class of Telecommunications Systems Technician. Or: 2. Four years of full-time paid experience implementing, maintaining, and repairing conventional and trunked radio systems such as 800 MHz trunked radio systems, digital microwave, multiplexing systems, wireless voice/data systems, and network circuits. Education Substitution Applicable to Pattern 2: Completion of 30 semester units (or 45 quarter units) in Electronics Technology; Communications Engineering; Electronics/Electrical Engineering; Telecommunications Technology; Management Information Systems; Computer Science; Information Technology; or a closely related field from an accredited college or university, military, vocational, or other specialized training program may be substituted for one year of the required experience. NOTE: Completion of training courses which do not have semester unit values are equated to semester units on the basis of: 15 clock hours of instruction equal one (1) semester (1.5 quarter) unit. Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. General Qualifications Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Physical Requirements : Some positions in this class require the incumbent to be able to: Discern minute objects and parts. Distinguish between different colors. Lift, push, pull, or transport up to 50 lbs. with or without assistance. Stand, sit, kneel, squat, stoop, reach, or crawl for extended periods of time. Climb and work from a ladder. Grasp, manipulate, and assemble objects of varying shapes and sizes with precision and coordination. Work in confined spaces, such as but not limited to ceilings and crawl spaces. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: The SRRCS and associated systems function 24 hours a day, 365 days a year. All employees in this class will be subject to working shifts, weekends, holidays, overtime and standby. Some positions in this class require the incumbent to be able to work: In or around jails, correctional facilities, mental health facilities, or remote, isolated locations. In varying types of weather conditions. In confined spaces, such as but not limited to ceilings and crawl spaces. Probationary Period: Six (6) months Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. FOR APPLICANTS WITH DISABILITIES ONLY: Every effort is made to provide reasonable accommodations to disabled applicants such as in the selection of test sites, aides, or other equipment which permits the disabled applicants to compete in the examination process. Applicants with disabilities requesting an applicable ADA testing accommodation must complete a Reasonable Accommodation Request Form filled out and signed by the applicant and their doctor. This form must be submitted to the Disability Compliance Office, 700 H Street, Room 5720, Sacramento, CA 95814, by the cut-off date or final filing date as listed in this job announcement. Download the Reasonable Accommodation Request Form by clicking here or contact by mail or in person the Sacramento County Employment Services Division or Disability Compliance Office. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586 . Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 7/19/2024 5:00 PM Pacific
CITY OF ATLANTA, GA
Atlanta, Georgia, United States
Salary Range: $87,250 to $109,088 Under the direction of the Executive Director, the Customer Service and Constituent Support Director will serve as a senior-level professional responsible for all day-to-day operations related to constituent requests, support, and special events for the office. The employee in this classification will provide leadership and direction to staff, while managing operations and developing strategic initiatives in line with service delivery functions of the office. Other responsibilities include, providing policy recommendations for implementation and oversight to ensure office operations; providing and coordinating constituent resources; and, building strategic partnerships to enhance the quality of life for residents. Creates and implements the office operational plans, and associated policies, to manage and respond to constituent requests, advocate for constituent needs, and coordinate resources through the Mayor’s Office of Constituent Services Develops staffing plans based on staff capabilities, technology, service level goals, and operational budget Establishes and administers key performance indicators (KPI), operating guidelines, activities and reporting mechanisms and works for continual process improvement Monitors the performance of key systems, networks, service levels, and industry trends Manages the training, development, and review of assigned staff Establishes performance requirements and regularly monitors performance to ensure adherence to service and productivity levels Provides coaching for performance improvement and development Guides disciplinary action, up to and including termination in accordance with code and City human resources policies Cultivates and maintains collaborative working relationships with executives and department directors to address emerging issues and identify and realize opportunities for improving desired outcomes Cultivates and maintains collaborative working relationships with external partners and agencies to build aligned, strategic partnerships Creates, implements, and manages an environment utilizing data-driven decision making, reporting, and technology to enhance operations Manages and creates work orders generated by team members for high-issue resolution, service requests, and functions of the department Responds to escalated calls of a sensitive nature and calls regarding emergency situations, and constituent crisis, while ensuring appropriate personnel are notified Maintains liaison with other operational departments to coordinate resources when necessary Represent the office in an official capacity if the Mayor, Commissioner, or other official is not available Must be willing to work extended hours including certain City recognized holidays, weekends, declared emergencies, etc. The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization. This is a partial listing of necessary knowledges, skills, and abilities required to perform the job successfully. It is not an exhaustive list: • Proficiency in building and delivering PowerPoint presentations, with a proficiency in the use of Microsoft Office Products. • The ability to convey complex information in a way that is relevant, in plain but compelling language. • Ability to capture, analyze, interpret, and present data in senior-level capacity. • The ability and willingness to share information across groups for the betterment of the community and department. • The ability to build trust and rapport with various audiences. • Flexibility, enthusiasm, creativity, professionalism, diplomacy, and extreme attention to detail are essential. • Build professional relationships with internal and external staff, constituents, and citizens. • Offer flexibility and adaptability, especially during times of change and stress. • Communicate effectively both orally and in writing. • Experienced in managing complex projects on strategy and within budget. • The right candidate will have high standards and appreciate working for an organization that values quality, innovation, and value for the taxpayer’s dollar. Bachelor’s Degree in Public Administration, Social Work, Social Services, Counseling or related degree Seven (7) - ten (10) years of relevant work experience Preferred Requirements (separate from minimum requirements and not required to qualify for the job) Three (3) - five (5) years of experience designing, executing, and evaluating constituent-driven programming for measurable outcomes and results
Mar 08, 2024
Full Time
Salary Range: $87,250 to $109,088 Under the direction of the Executive Director, the Customer Service and Constituent Support Director will serve as a senior-level professional responsible for all day-to-day operations related to constituent requests, support, and special events for the office. The employee in this classification will provide leadership and direction to staff, while managing operations and developing strategic initiatives in line with service delivery functions of the office. Other responsibilities include, providing policy recommendations for implementation and oversight to ensure office operations; providing and coordinating constituent resources; and, building strategic partnerships to enhance the quality of life for residents. Creates and implements the office operational plans, and associated policies, to manage and respond to constituent requests, advocate for constituent needs, and coordinate resources through the Mayor’s Office of Constituent Services Develops staffing plans based on staff capabilities, technology, service level goals, and operational budget Establishes and administers key performance indicators (KPI), operating guidelines, activities and reporting mechanisms and works for continual process improvement Monitors the performance of key systems, networks, service levels, and industry trends Manages the training, development, and review of assigned staff Establishes performance requirements and regularly monitors performance to ensure adherence to service and productivity levels Provides coaching for performance improvement and development Guides disciplinary action, up to and including termination in accordance with code and City human resources policies Cultivates and maintains collaborative working relationships with executives and department directors to address emerging issues and identify and realize opportunities for improving desired outcomes Cultivates and maintains collaborative working relationships with external partners and agencies to build aligned, strategic partnerships Creates, implements, and manages an environment utilizing data-driven decision making, reporting, and technology to enhance operations Manages and creates work orders generated by team members for high-issue resolution, service requests, and functions of the department Responds to escalated calls of a sensitive nature and calls regarding emergency situations, and constituent crisis, while ensuring appropriate personnel are notified Maintains liaison with other operational departments to coordinate resources when necessary Represent the office in an official capacity if the Mayor, Commissioner, or other official is not available Must be willing to work extended hours including certain City recognized holidays, weekends, declared emergencies, etc. The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization. This is a partial listing of necessary knowledges, skills, and abilities required to perform the job successfully. It is not an exhaustive list: • Proficiency in building and delivering PowerPoint presentations, with a proficiency in the use of Microsoft Office Products. • The ability to convey complex information in a way that is relevant, in plain but compelling language. • Ability to capture, analyze, interpret, and present data in senior-level capacity. • The ability and willingness to share information across groups for the betterment of the community and department. • The ability to build trust and rapport with various audiences. • Flexibility, enthusiasm, creativity, professionalism, diplomacy, and extreme attention to detail are essential. • Build professional relationships with internal and external staff, constituents, and citizens. • Offer flexibility and adaptability, especially during times of change and stress. • Communicate effectively both orally and in writing. • Experienced in managing complex projects on strategy and within budget. • The right candidate will have high standards and appreciate working for an organization that values quality, innovation, and value for the taxpayer’s dollar. Bachelor’s Degree in Public Administration, Social Work, Social Services, Counseling or related degree Seven (7) - ten (10) years of relevant work experience Preferred Requirements (separate from minimum requirements and not required to qualify for the job) Three (3) - five (5) years of experience designing, executing, and evaluating constituent-driven programming for measurable outcomes and results
CAREER DESCRIPTION Information Technology Services, IT Systems Technician II In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (P.S.T.) on the day the County's needs are met. Qualified applicants are encouraged to apply immediately. This recruitment will establish an open eligible list and will be used to fill current and future IT Systems Technician II positions within the Health Care Agency. This eligible list may also be used to fill positions in similar and/or lower classifications throughout the County of Orange. HEALTH CARE AGENCY The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a dynamic executive team with an organizational structure comprised of five (5) service areas - Strategy and Special Projects, Mental Health and Recovery Services, Correctional Health Services, Medical Health Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community. QUALITY MANAGEMENT SERVICES HCA Quality Management Services (QMS) is a Mental Health and Recovery Services (MHRS) function area that supports programming in two MHRS function areas: Adult and Older Adult Behavioral Health (AOABH) and Children, Youth and Prevention Behavioral Health (CYPBH) Services. It supports MHRS’ two managed care programs, the Mental Health Plan (MHP) and the Drug Medi-Cal Organized Delivery System (DMC-ODS) as well as their other mental health and Substance Use Disorder (SUD) programming. THE OPPORTUNITY There are immediate IT Systems Technician II vacancies within the Quality Management Services (QMS) department. QMS is seeking to hire qualified candidates who are self-motivated, capable of multi-tasking and function well within a team environment. Responsibilities of the IT System Technician II will include, but are not limited to: Test MHRS reports and new or modified Integrated Records Information System (IRIS) database functionality Support, design, maintain and implement functions related to IRIS system Train front end County, contract providers office, and clinical staff on the different applications that are used within IRIS Coordinate billing system design with MHRS programs and HCA IT based on State and Federal requirements for Medi-cal, Medicare, and other 3rd party health plans Receive calls at help-desk from staff, assist callers with computer-related questions or escalate calls to the next level of support Create and manage workflow documents to describe MHRS processes Coordinate with other HCA departments to elicit business needs and manage user profiles Analyze billing related items pertaining to back office functions Work closely with HCA IT to ensure IRIS system remains compliant with changing processes and/or State regulations Plan, organize and prioritize workload to ensure service levels and deadlines are met Perform other related duties as assigned DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will possess two (2) or more years of professional experience working with Cerner (IRIS) or another similar electronic health record (EHR) database. In addition, the ideal candidate will possess the ability, knowledge and/or experience in the following core competencies: Professional & Technical Experience | Using Technology Understand Cerner (IRIS) applications and other related tools Principles, methods and techniques used in testing business applications Methods and techniques of evaluating business requirements to provide technology solutions Develop, maintain, test and troubleshoot program structures Troubleshoot and repair variety of application issues with appropriate testing methods Work with Electronic Health Record (EHR) or other related IT healthcare systems Understand basic project management principles and techniques such as organizing and managing a project, developing schedules, identifying critical paths, breaking down a project into individual tasks, risk management, and successful completions Prepare and process electronically generated medical billing claims Understand requirements for Short Doyle Medi-Cal (Mental Health and Drug Medi-Cal) Understand, interpret and apply provisions of federal, state and local regulations to the administration of HCA, MHRS Critical Thinking l Decision Making Gather and logically evaluate information to draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Demonstrate sound judgment while developing custom processes and meeting legal and internal requirements in an effective and efficient manner Research and implement viable solutions Identify and successfully resolve issues and problems efficiently Building & Maintaining Relationships | Customer Focus Establish and maintain effective working relationships and continuously work to improve relationships, contacts and networks Respond quickly, courteously, and proficiently to incidents and customer service requests Apply principles and practices of excellent customer service in an IT environment Maintain productive working relationship with multiple system stakeholders including customers and management Work together as a team to accomplish shared objectives/goals Ask clarifying questions and assist users in providing specific details regarding technical issues/problems Oral Communication Skills | Writing | Informing Develop and present technical documentation and training materials in a clear manner Communicate technical information to a wide variety of users effectively, clearly and persuasively Effectively communicate complex rules and regulations to those unfamiliar with county policies and procedures Provide information that is timely, understandable and appropriate to the needs of others Adaptability | Establish Credibility | Learning Agility Plan, organize, and prioritize work to ensure deadlines are met Adapt quickly to changes in policies, procedures, and assignments and responds to change in a positiive manner Seek and use feedback on how to improve performance Takes responsibility for one's actions Build trust through reliability MINIMUM QUALIFICATIONS Click here to learn about the minimum qualifications for the IT Systems Technician II position, including physical and environmental conditions. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Structured Oral Interview | SOI (Weighted 100%) Applicants will be interviewed and rated by an oral panel of job knowledge experts. Each applicant’s rating will be based on responses to a series of structured questions designed to elicit the applicant’s qualifications for the job. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. Eligible List: Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details. Email Notification Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . Frequently Asked Questions Click here for additional Frequently Asked Questions.For specific information pertaining to this recruitment, please contact Mariah Cuellar at (714) 834-3179 or MCuellar@ochca.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
CAREER DESCRIPTION Information Technology Services, IT Systems Technician II In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (P.S.T.) on the day the County's needs are met. Qualified applicants are encouraged to apply immediately. This recruitment will establish an open eligible list and will be used to fill current and future IT Systems Technician II positions within the Health Care Agency. This eligible list may also be used to fill positions in similar and/or lower classifications throughout the County of Orange. HEALTH CARE AGENCY The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a dynamic executive team with an organizational structure comprised of five (5) service areas - Strategy and Special Projects, Mental Health and Recovery Services, Correctional Health Services, Medical Health Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community. QUALITY MANAGEMENT SERVICES HCA Quality Management Services (QMS) is a Mental Health and Recovery Services (MHRS) function area that supports programming in two MHRS function areas: Adult and Older Adult Behavioral Health (AOABH) and Children, Youth and Prevention Behavioral Health (CYPBH) Services. It supports MHRS’ two managed care programs, the Mental Health Plan (MHP) and the Drug Medi-Cal Organized Delivery System (DMC-ODS) as well as their other mental health and Substance Use Disorder (SUD) programming. THE OPPORTUNITY There are immediate IT Systems Technician II vacancies within the Quality Management Services (QMS) department. QMS is seeking to hire qualified candidates who are self-motivated, capable of multi-tasking and function well within a team environment. Responsibilities of the IT System Technician II will include, but are not limited to: Test MHRS reports and new or modified Integrated Records Information System (IRIS) database functionality Support, design, maintain and implement functions related to IRIS system Train front end County, contract providers office, and clinical staff on the different applications that are used within IRIS Coordinate billing system design with MHRS programs and HCA IT based on State and Federal requirements for Medi-cal, Medicare, and other 3rd party health plans Receive calls at help-desk from staff, assist callers with computer-related questions or escalate calls to the next level of support Create and manage workflow documents to describe MHRS processes Coordinate with other HCA departments to elicit business needs and manage user profiles Analyze billing related items pertaining to back office functions Work closely with HCA IT to ensure IRIS system remains compliant with changing processes and/or State regulations Plan, organize and prioritize workload to ensure service levels and deadlines are met Perform other related duties as assigned DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will possess two (2) or more years of professional experience working with Cerner (IRIS) or another similar electronic health record (EHR) database. In addition, the ideal candidate will possess the ability, knowledge and/or experience in the following core competencies: Professional & Technical Experience | Using Technology Understand Cerner (IRIS) applications and other related tools Principles, methods and techniques used in testing business applications Methods and techniques of evaluating business requirements to provide technology solutions Develop, maintain, test and troubleshoot program structures Troubleshoot and repair variety of application issues with appropriate testing methods Work with Electronic Health Record (EHR) or other related IT healthcare systems Understand basic project management principles and techniques such as organizing and managing a project, developing schedules, identifying critical paths, breaking down a project into individual tasks, risk management, and successful completions Prepare and process electronically generated medical billing claims Understand requirements for Short Doyle Medi-Cal (Mental Health and Drug Medi-Cal) Understand, interpret and apply provisions of federal, state and local regulations to the administration of HCA, MHRS Critical Thinking l Decision Making Gather and logically evaluate information to draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Demonstrate sound judgment while developing custom processes and meeting legal and internal requirements in an effective and efficient manner Research and implement viable solutions Identify and successfully resolve issues and problems efficiently Building & Maintaining Relationships | Customer Focus Establish and maintain effective working relationships and continuously work to improve relationships, contacts and networks Respond quickly, courteously, and proficiently to incidents and customer service requests Apply principles and practices of excellent customer service in an IT environment Maintain productive working relationship with multiple system stakeholders including customers and management Work together as a team to accomplish shared objectives/goals Ask clarifying questions and assist users in providing specific details regarding technical issues/problems Oral Communication Skills | Writing | Informing Develop and present technical documentation and training materials in a clear manner Communicate technical information to a wide variety of users effectively, clearly and persuasively Effectively communicate complex rules and regulations to those unfamiliar with county policies and procedures Provide information that is timely, understandable and appropriate to the needs of others Adaptability | Establish Credibility | Learning Agility Plan, organize, and prioritize work to ensure deadlines are met Adapt quickly to changes in policies, procedures, and assignments and responds to change in a positiive manner Seek and use feedback on how to improve performance Takes responsibility for one's actions Build trust through reliability MINIMUM QUALIFICATIONS Click here to learn about the minimum qualifications for the IT Systems Technician II position, including physical and environmental conditions. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Structured Oral Interview | SOI (Weighted 100%) Applicants will be interviewed and rated by an oral panel of job knowledge experts. Each applicant’s rating will be based on responses to a series of structured questions designed to elicit the applicant’s qualifications for the job. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. Eligible List: Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details. Email Notification Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . Frequently Asked Questions Click here for additional Frequently Asked Questions.For specific information pertaining to this recruitment, please contact Mariah Cuellar at (714) 834-3179 or MCuellar@ochca.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous