CITY OF RIVERSIDE, CA
Riverside, CA, United States
The Position The City of Riverside is accepting applications for the position of PROJECT MANAGER OR SENIOR PROJECT MANAGER (depending on experience) to fill multiple vacancies in the Economic Developmen t Division of the Community and Economic Development Department . The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to six (6) months. The City of Riverside is looking for an economic development professional with a high level of energy who can take the City's strategic focus of cultivating a business climate that welcomes innovation, entrepreneurship and investment to the next level. Join a fast paced and dynamic team that is dedicated to identifying and growing new and emerging business sectors helping to create economic opportunities for future generations. We've got a great work schedule and organizational culture that supports employees and encourages growth! Project Manager: $79,176 - $137,988 Annually Under general direction, to develop and implement strategies, policies and programs related to business attraction, retention and expansion; to plan, implement, schedule, coordinate and monitor capital improvement projects, public utilities, redevelopment or housing projects and programs, or special events; to work closely with other Divisions, City Departments, and outside agencies to coordinate timely and seamless service delivery of projects; to provide professional and technical staff assistance; and to do related work as required. Senior Project Manager: $86,616 - 151,020 Annually The Senior Project Manager is distinguished from the classified Project Manager by the specialized nature, difficulty and complexity of work assignments. Incumbents in this classification are expected to demonstrate significant leadership toward the attainment of development goals, work with and understand private sector development interests, independently plan and carry out activities with minimal direction; and exercise managerial responsibility and accountability for the City's highest priority development projects; including independently negotiating development transactions. The Senior Project Manager is responsible for establishing goals, analyzing problems and recommending policy within one or more project areas, and may supervise one or more project managers and/or project coordinators. Work Performed As a Project Manager, ty pical duties may include, but are not limited to, the following: Direct, coordinate, monitor and evaluate the planning and execution of Economic Development, Housing and Community Development or Redevelopment goals and objectives; develop policy related to incentive programs and real estate project development. Identify and market sites suitable for Economic Development, Housing or Redevelopment. Identify and attract targeted businesses and investments as identified in the City's strategic vision and/or economic development strategy. Prepare and administer professional service and real estate development contracts. Develop and issue Requests for Qualifications (RFQ) and Requests for Proposals (RFP) and evaluate qualifications and proposals received in accordance with City policy and coordinate with appropriate City departments, and develop recommendations for the award of contracts. Plan, develop and manage real estate development, financial analysis, direct business assistance and incentive program development/implementation. Oversee diverse forms of business assistance, including site selection, public and private financing, work force development, international trade, permit fast-tracking and general entrepreneurial problem solving with a government environment. Network and build coalition with local, regional, state and federal business and economic development organizations. Develop and implement Marketing strategies, write press releases, manage advertising contracts, and develop and maintain effective media relationships. Manage the City's Special Event permitting process; plan, organize and implement City special events; manage City sponsorship programs. Manage housing programs and projects in accordance with Federal, State and local requirements; analyze housing financing proposals and develop recommendations; ensure that required Housing Plans are current and updated at required intervals; monitor loan and grant recipients to ensure compliance with terms; make recommendations concerning the servicing and collection of housing loans. Enter into negotiations with developers, vendors, business owners and tenants. Establish Community Development, Economic Development, and/or Redevelopment strategies, policies and procedures. Establish and manage performance measurement systems related to capital improvement projects, Marketing, Special Events, Housing, Community Development, Economic Development, and/or Redevelopment goals and objectives. Provide support and/or assistance to private sector companies to facilitate work with the business or industry cluster and provide services/resources in areas that include, but are not limited to marketing, promotion, organization, events, incentives, grant solicitation and coordination/facilitation of workforce recruitment, training, or business counseling services when appropriate In addition to above, as a Senior Project Manager, typical duties may include, but are not limited to, the following: Establish goals, objectives, priorities, schedules and budgets for individual programs and projects. Establish economic development strategies, polices and procedures. Establish and manage performance measurement systems related to Redevelopment and/or Economic Development goals and objectives. Maintain liaison with local Redevelopment and/or Economic Development organizations, local and regional businesses, developers, real estate brokers, public agencies, property owners, and the general public to encourage collaborations and promote Redevelopment and/or Economic Development activities. Make public presentations to legislative bodies, business organizations, community groups, development associations and others regarding the City's Redevelopment and/or Economic Development goals and objectives. Manage various Agency-owned commercial properties, including contract services, tenant lease negotiations, and property maintenance and improvements. Conduct and/or coordinate complex studies, and prepare comprehensive reports and recommendations. Establish and maintain electronic database and contact management programs. Coordinate with other departments the review and processing of specific private development projects. Leverage funding through grants, assistance programs and other means of maximizing the effectiveness of redevelopment projects. Oversee management of City's demographic, land use and market-related database; including maintenance of a commercial and industrial property inventory. Facilitate interdepartmental coordination related to strategic planning, business recruitment and business retention. Qualifications Qualifications for Project Manager: Education: Equivalent to a Bachelor's Degree from an accredited four year college or university with major work in public or business administration, urban planning or a closely related field. A Master's Degree or graduate level course work is desirable. Experience: Four years of professional experience in economic development, redevelopment, housing, marketing, urban planning, real estate development, or related field. A Master's Degree may be substituted for one year of the required experience. Qualifications for Senior Project Manager: Education: The equivalent to a Bachelor's degree from an accredited college or university with major work in public or business administration, urban planning, or a closely related field. A Master's Degree or graduate level course work is desirable. Experience : Four years of professional administrative and project management experience in redevelopment, economic development, urban planning, real estate development, or related field. Experience must include one year in the direct administration and management of redevelopment projects. A Master's degree or relevant professional certifications are highly desirable and may be substituted for one year of the required experience, except the minimal required redevelopment project management and administration experience. Necessary Special Requirements Possession of an appropriate, valid class "C" California Motor Vehicle Operator's License. Highly Desired Qualifications: Bachelor's degree from an accredited college or university with major work in Economics, Finance, Political Science and Government, International Relations and Affairs, or a closely related field. Successful development and execution of business development and marketing plans aimed at attracting businesses. Proficiency with standard software programs (MS Office), and specific real estate software (CoStar), and customer relationship management software (Salesforce). Experience assisting in the development and implementation of a multi-sector economic development strategic plan focused on areas such as quality of life, business and jobs development, education and workforce development, tourism, and business retention, expansion, and attraction. Ability to identify trends and opportunities for economic growth and development. Selection Process DOCUMENTS REQUIRED AT THE TIME OF APPLICATION: 1) Completed Employment Application 2) Completed Supplemental Questionnaire PLEASE NOTE: FOR DIRECTIONS ON ATTACHING A DOCUMENT TO AN ON-LINE APPLICATION, OR GENERAL INFORMATION ON COMPLETING YOUR ON-LINE APPLICATION, CLICK HERE: ( Application Guide). IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS: If you are selected to move forward in the assessment process, you may be required to self-schedule your appointment. You will be notified via email of your status and provided with self-scheduling instructions. Please check your email regularly following the closing date of this recruitment. The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification. It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment. Appointment may be subject to the successful completion of a pre-employment background investigation, drug screen, and/or medical/physical examination. NOTE : The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list. EDUCATIONAL REQUIREMENTS: Proof of education listed in your application will be requested at the time of conditional offer. Acceptable documentation consists of transcripts or degree, if applicable, by the accredited U.S. college or university. Education obtained outside the United States (US) require one of the following options: An equivalency statement from an evaluation company certified by the National Association of Credential Evaluation Services (NACES) at http://www.naces.org/members.html or the Association of International Credential Evaluators Inc. (AICE) at http://aice-eval.org/members/ . An advanced-level degree from an accredited US college or university. All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement. THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.
Mar 08, 2024
Full Time
The Position The City of Riverside is accepting applications for the position of PROJECT MANAGER OR SENIOR PROJECT MANAGER (depending on experience) to fill multiple vacancies in the Economic Developmen t Division of the Community and Economic Development Department . The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to six (6) months. The City of Riverside is looking for an economic development professional with a high level of energy who can take the City's strategic focus of cultivating a business climate that welcomes innovation, entrepreneurship and investment to the next level. Join a fast paced and dynamic team that is dedicated to identifying and growing new and emerging business sectors helping to create economic opportunities for future generations. We've got a great work schedule and organizational culture that supports employees and encourages growth! Project Manager: $79,176 - $137,988 Annually Under general direction, to develop and implement strategies, policies and programs related to business attraction, retention and expansion; to plan, implement, schedule, coordinate and monitor capital improvement projects, public utilities, redevelopment or housing projects and programs, or special events; to work closely with other Divisions, City Departments, and outside agencies to coordinate timely and seamless service delivery of projects; to provide professional and technical staff assistance; and to do related work as required. Senior Project Manager: $86,616 - 151,020 Annually The Senior Project Manager is distinguished from the classified Project Manager by the specialized nature, difficulty and complexity of work assignments. Incumbents in this classification are expected to demonstrate significant leadership toward the attainment of development goals, work with and understand private sector development interests, independently plan and carry out activities with minimal direction; and exercise managerial responsibility and accountability for the City's highest priority development projects; including independently negotiating development transactions. The Senior Project Manager is responsible for establishing goals, analyzing problems and recommending policy within one or more project areas, and may supervise one or more project managers and/or project coordinators. Work Performed As a Project Manager, ty pical duties may include, but are not limited to, the following: Direct, coordinate, monitor and evaluate the planning and execution of Economic Development, Housing and Community Development or Redevelopment goals and objectives; develop policy related to incentive programs and real estate project development. Identify and market sites suitable for Economic Development, Housing or Redevelopment. Identify and attract targeted businesses and investments as identified in the City's strategic vision and/or economic development strategy. Prepare and administer professional service and real estate development contracts. Develop and issue Requests for Qualifications (RFQ) and Requests for Proposals (RFP) and evaluate qualifications and proposals received in accordance with City policy and coordinate with appropriate City departments, and develop recommendations for the award of contracts. Plan, develop and manage real estate development, financial analysis, direct business assistance and incentive program development/implementation. Oversee diverse forms of business assistance, including site selection, public and private financing, work force development, international trade, permit fast-tracking and general entrepreneurial problem solving with a government environment. Network and build coalition with local, regional, state and federal business and economic development organizations. Develop and implement Marketing strategies, write press releases, manage advertising contracts, and develop and maintain effective media relationships. Manage the City's Special Event permitting process; plan, organize and implement City special events; manage City sponsorship programs. Manage housing programs and projects in accordance with Federal, State and local requirements; analyze housing financing proposals and develop recommendations; ensure that required Housing Plans are current and updated at required intervals; monitor loan and grant recipients to ensure compliance with terms; make recommendations concerning the servicing and collection of housing loans. Enter into negotiations with developers, vendors, business owners and tenants. Establish Community Development, Economic Development, and/or Redevelopment strategies, policies and procedures. Establish and manage performance measurement systems related to capital improvement projects, Marketing, Special Events, Housing, Community Development, Economic Development, and/or Redevelopment goals and objectives. Provide support and/or assistance to private sector companies to facilitate work with the business or industry cluster and provide services/resources in areas that include, but are not limited to marketing, promotion, organization, events, incentives, grant solicitation and coordination/facilitation of workforce recruitment, training, or business counseling services when appropriate In addition to above, as a Senior Project Manager, typical duties may include, but are not limited to, the following: Establish goals, objectives, priorities, schedules and budgets for individual programs and projects. Establish economic development strategies, polices and procedures. Establish and manage performance measurement systems related to Redevelopment and/or Economic Development goals and objectives. Maintain liaison with local Redevelopment and/or Economic Development organizations, local and regional businesses, developers, real estate brokers, public agencies, property owners, and the general public to encourage collaborations and promote Redevelopment and/or Economic Development activities. Make public presentations to legislative bodies, business organizations, community groups, development associations and others regarding the City's Redevelopment and/or Economic Development goals and objectives. Manage various Agency-owned commercial properties, including contract services, tenant lease negotiations, and property maintenance and improvements. Conduct and/or coordinate complex studies, and prepare comprehensive reports and recommendations. Establish and maintain electronic database and contact management programs. Coordinate with other departments the review and processing of specific private development projects. Leverage funding through grants, assistance programs and other means of maximizing the effectiveness of redevelopment projects. Oversee management of City's demographic, land use and market-related database; including maintenance of a commercial and industrial property inventory. Facilitate interdepartmental coordination related to strategic planning, business recruitment and business retention. Qualifications Qualifications for Project Manager: Education: Equivalent to a Bachelor's Degree from an accredited four year college or university with major work in public or business administration, urban planning or a closely related field. A Master's Degree or graduate level course work is desirable. Experience: Four years of professional experience in economic development, redevelopment, housing, marketing, urban planning, real estate development, or related field. A Master's Degree may be substituted for one year of the required experience. Qualifications for Senior Project Manager: Education: The equivalent to a Bachelor's degree from an accredited college or university with major work in public or business administration, urban planning, or a closely related field. A Master's Degree or graduate level course work is desirable. Experience : Four years of professional administrative and project management experience in redevelopment, economic development, urban planning, real estate development, or related field. Experience must include one year in the direct administration and management of redevelopment projects. A Master's degree or relevant professional certifications are highly desirable and may be substituted for one year of the required experience, except the minimal required redevelopment project management and administration experience. Necessary Special Requirements Possession of an appropriate, valid class "C" California Motor Vehicle Operator's License. Highly Desired Qualifications: Bachelor's degree from an accredited college or university with major work in Economics, Finance, Political Science and Government, International Relations and Affairs, or a closely related field. Successful development and execution of business development and marketing plans aimed at attracting businesses. Proficiency with standard software programs (MS Office), and specific real estate software (CoStar), and customer relationship management software (Salesforce). Experience assisting in the development and implementation of a multi-sector economic development strategic plan focused on areas such as quality of life, business and jobs development, education and workforce development, tourism, and business retention, expansion, and attraction. Ability to identify trends and opportunities for economic growth and development. Selection Process DOCUMENTS REQUIRED AT THE TIME OF APPLICATION: 1) Completed Employment Application 2) Completed Supplemental Questionnaire PLEASE NOTE: FOR DIRECTIONS ON ATTACHING A DOCUMENT TO AN ON-LINE APPLICATION, OR GENERAL INFORMATION ON COMPLETING YOUR ON-LINE APPLICATION, CLICK HERE: ( Application Guide). IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS: If you are selected to move forward in the assessment process, you may be required to self-schedule your appointment. You will be notified via email of your status and provided with self-scheduling instructions. Please check your email regularly following the closing date of this recruitment. The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification. It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment. Appointment may be subject to the successful completion of a pre-employment background investigation, drug screen, and/or medical/physical examination. NOTE : The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list. EDUCATIONAL REQUIREMENTS: Proof of education listed in your application will be requested at the time of conditional offer. Acceptable documentation consists of transcripts or degree, if applicable, by the accredited U.S. college or university. Education obtained outside the United States (US) require one of the following options: An equivalency statement from an evaluation company certified by the National Association of Credential Evaluation Services (NACES) at http://www.naces.org/members.html or the Association of International Credential Evaluators Inc. (AICE) at http://aice-eval.org/members/ . An advanced-level degree from an accredited US college or university. All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement. THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.
Nassau County, FL
NASSAU COUNTY, Florida, United States
Description Highly responsible professional and managerial position providing direct support to the County Manager on various utility related programs, services, delivery models, and planning Primarily external facing, to include coordination with County staff, the Board of County Commissioners, citizens, current/potential utility providers, and industry groups related to various public utilities affairs issues and capital planning, construction, financing, and maintenance. Expected to actively participate, coordinate, lead, and advocate for high quality & sustainable long-range planning of utility infrastructure operations throughout the county that are in the best long-term interest of Nassau County and its residents. Expected to possess an advanced ‘feel for the whole’ and be capable of effectively articulating the impact utility implementation and operation has on economic development, fiscal sustainability, conservation, urban form, local government, and the day-to-day quality of life for both current and future community members. Works directly with County leadership and department staff in the coordination of land-use planning, capital programing, utility planning, contract and agreement execution, and governmental relationships with the utility providers, developers, and other community members. Examples of Duties Under limited supervision, will be engaged with governmental relations and performs and/or plans, schedules, coordinates, monitors, and reviews the interlocal and franchise agreements, and legislative requirements of the public and private utility providers (including Nassau Amelia Utility, JEA, Okefenokee Rural Electric, Florida Public Utility, Florida Power & Light, etc.) as they may impact Nassau County. Under limited supervision provide leadership, management, and supervision of contract utility services throughout the County. Maintain working knowledge of current regulatory standards and proactively stay abreast of emerging trends and legislation that may impact Nassau county and ratepayers. Stay abreast of trends and best practices related to long range utility planning, system and right of way maintenance, utility administration and customer service goals. Serves as the utility interface with citizen groups, development community, industry groups, regional and local utility providers, State/Federal Agencies and others. Assists in developing, directing, coordinating and advising on utility administration, policy, operations, capital and service delivery activities. Directs and performs the investigation and resolution of complaints and concerns related to utility operations and activities as assigned and upon request; identifies and initiates solutions to major issues involving policy, service delivery and organizational changes and direction. Evaluates and analyzes policies and procedures and recommends development of new policies and/or revisions to current policies, ensuring compliance with County, State and Federal policies, guidelines, rules, regulations and laws. Identifies, researches, and develops courses of action and coordinates wide-range work programs and activities with County departments, outside agencies and organizations. Performs a variety of highly analytic and strategic organizational reviews to support decision making by the County Manager and elected officials. Works with supervisor, other County employees, subordinates, and members of the public to resolve County issues with tact, customer service and in compliance with County goals and objectives. Interacts and effectively communicates with various groups and individuals such as County Manager, Board of County Commissioners, Constitutional Officers, other County employees, various other Local, State and Federal agencies, personnel in other jurisdictions, vendors, consultants, contractors, business/property owners, citizens, and other utility providers. Ensures effective construction, maintenance, repair and operation of the County’s water distribution and wastewater collection systems and facilities, including mains, service lines, fire hydrants, valves, pump stations, sewage lift stations, and related facilities. Provides long-range utility planning in coordination with the County's planning department and utility providers operating in Nassau County. Manages, monitors and enforces contracts, agreements, and inter-local agreements with government partners. Engages actively in State/Federal rule making that may impact the provision of public utilities in Nassau County. Works with the County lobbyist, State legislatures, and agency heads on behalf of Nassau County Prepare and provide reports to the County Manager and elected officials. Reviews plans on new utilities construction and modifications to existing infrastructure. Prepares recommendations and reports regarding the construction and maintenance of major projects. Develops, implements and monitors short- and long-range objectives and monitors performance. Reviews and evaluates products, methods and procedures. Inspects and evaluates work being performed by staff, contractors, and other utility agencies; identifies problem areas and proposes corrective action. Responds to inquiries and complaints from the public and other departments; attends meetings with other departments, County staff, public groups, and other utility providers. Assists with the preparation of the annual budget and Capital Improvement Program for NAU. Interacts and communicates with various groups and individuals such as the immediate supervisor, co-workers, County personnel, contractors, developers, consultants, industry/business representatives, property owners, various other Governmental agencies, vendors and the general public. Operates a vehicle and a variety of equipment which may include a computer, fax machine, copier, calculator, telephone, two-way radio, camera, etc; Attends required meetings, conferences, training courses and seminars to maintain knowledge of industry trends and technology. Performs a variety of routine office duties as required, which may include but are not limited to answering the telephone, preparing reports and correspondence, entering computer data, copying and filing documents, etc. Performs related duties as required. (These essential functions are not a complete statement of all duties required of the job. Employees will be required to perform such other related job duties as may be assigned or required.) Typical Qualifications Requires a bachelor’s degree from an accredited college or university in Public or Business Administration, Civil or Environmental Engineering, or a related field and ten (10) years of related experience or a Master’s Degree with eight (8) years of related experience. Requires a minimum of six years of supervisory/management experience. Candidates possessing an equivalent combination of education and training may also be considered. Advanced professional certification is highly desirable. Advanced professional certification and previous work as a high-level manager is preferred. Preference will be given to candidates with local government experience in the State of Florida. May require a valid State Driver’s License. Supplemental Information Knowledgeable in the methods, policies and procedures of utilities and the County as they pertain to the performance duties of the position. Knowledge of local, state and federal requirements as they pertain to the Public Utilities Director. Knowledge of the functions and interrelationships of County and other Governmental operations. Knowledge of administrative principles involving developing, coordinating and supervising a wide range of activities. Knowledge in accounting, budgeting, financial management and Governmental reporting requirements. Ability to analyze a variety of administrative, operational and fiscal problems and to make sound recommendations for solutions. Ability to ensure County compliance with policies, laws and regulations. Ability to communicate effectively, tactfully and persuasively with members of the general public, utility providers, and other County staff in difficult situations, both orally and in writing. Knowledge of administrative principles involved in developing, coordinating and supervising various programs and related activities. Ability to plan, organize and prioritize daily assignments and work activities. Ability to learn and utilize new skills and information to improve job performance and efficiency. Ability to make public presentations. Ability to compile, organize and utilize various financial information necessary in the preparation of budgets; knows how to monitor the budget. Knowledge of modern office practices and terminology. Ability to exercise leadership in a team-based management environment. Ability to facilitate teams and work groups in the resolution of issues and realization of goals and objectives. Ability to establish and maintain effective working relationships with co-workers, elected officials, community interest groups and the general public. Knowledge of the functions and interrelationships of County and other Governmental Agencies. Knowledge of the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position. Knowledge of water and wastewater treatment plant operations. Knowledge of materials, methods, practices and equipment used in the construction, maintenance and repair of water distribution and wastewater collection systems. Includes knowledge of lift stations, sizes of mains, hydrants, valves, instrumentation and SCADA. Knowledge of proper English usage, punctuation, spelling and grammar. Ability to use a computer for word and data processing and to develop spreadsheets. Ability to type accurately at a rate sufficient for the successful performance of assigned duties. Ability to operate and maintain a variety of office equipment as necessary in the performance of daily activities. Ability to assemble information and prepare reports and records in a concise, clear and effective manner. Ability to maintain confidentiality as required. Ability to use independent judgment and discretion in coordinating Programs; making sound decisions; determining procedures; setting priorities; setting schedules; maintaining standards; resolving problems; performing routine and non-routine tasks. Ability to react calmly and quickly in emergency situations. ESSENTIAL PHYSICAL SKILLS: Tasks may require extended periods of time at a keyboard or workstation. Stooping Sitting Kneeling Bending Crouching Reaching Standing Walking Lifting and carrying up to 10 lbs. Pushing and pulling (Reasonable accommodations will be made for otherwise qualified individuals with a disability) WORK ENVIRONMENT Works inside and out of doors, with the ability to work effectively despite exposure to extreme weather conditions of heat and cold, wetness, humidity, machinery hazards, electrical currents, smoke/dust, odors, dirt/pollen, traffic hazards, noise extremes. Knowledge of the occupational hazards and safety precautions of the industry. ADDITIONAL INFORMATION: Incomplete applications will not be considered. Applications will continue to be received until the listed closing date or the position is filled, whichever is earliest. Submission of an application does not guarantee the applicant an interview. Applicants will be subject to a criminal background check. Nassau County is an Equal Opportunity Employer and a Drug Free Workplace. Nassau County values the service veterans and their family members have given to our country and that the County supports the hiring of returning service members, military spouses, and their family members as such this position is eligible for Veterans’ Preference in accordance with applicable laws. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, environmental conditions, or qualifications required of employees assigned to this position. This position may be required to work in a safety sensitive capacity at any time based on emergency declaration or other operational need. Nassau County reserves the right to edit or re-write this job description at any time. An organization is only as good as the people it employs. To attract and retain the best team possible, the Nassau County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future. BOCC-Contributed Benefits Medical & Prescription Drugs Benefits Health Savings Account (HSA) Contributions with a Qualified Plan Florida Retirement System Employee Assistance Program Tuition Assistance Program Optional Benefits Dental Vision Life & AD&D Supplemental & Dependent Life & AD&D Insurance Long Term Disability Voluntary Benefits Offered By Aflac and/or Colonial 457(b) Deferred Compensation Program Roth IRA NOTE: For detailed information regarding available benefits click here. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. Employees are required to contribute 3% of their salary per Florida Statute. TUITION ASSISTANCE PROGRAM The County may provide tuition assistance to cover the cost of tuition and books to County employees requesting tuition reimbursement for courses at an accredited college or university which are applicable to the employee's field of work and/or are of such nature to directly prepare employees for positions of greater responsibility within the County. Contact the Human Resources Office for additional details. HOLIDAYS The following, as well as any other days the BOCC may declare, are designated as official holidays for County Employees: New Year's Day Martin Luther King, Jr. Day Presidents Day Good Friday Memorial Day Juneteenth Independence Day Labor Day Veterans Day Thanksgiving Day The Day After Thanksgiving Christmas Eve Christmas Day PTO LEAVE All full-time employees shall accrue Paid Time Off (PTO) Leave in accordance with the following formula: Years of Employment Hours Per Year 0 through the end of the 4th year 180 5 years through the end of the 10th year 200 11 years through the end of the 15th year 220 16 years and over 240 For additional information please view Nassau County's Policies & Procedures .
Apr 10, 2024
Full Time
Description Highly responsible professional and managerial position providing direct support to the County Manager on various utility related programs, services, delivery models, and planning Primarily external facing, to include coordination with County staff, the Board of County Commissioners, citizens, current/potential utility providers, and industry groups related to various public utilities affairs issues and capital planning, construction, financing, and maintenance. Expected to actively participate, coordinate, lead, and advocate for high quality & sustainable long-range planning of utility infrastructure operations throughout the county that are in the best long-term interest of Nassau County and its residents. Expected to possess an advanced ‘feel for the whole’ and be capable of effectively articulating the impact utility implementation and operation has on economic development, fiscal sustainability, conservation, urban form, local government, and the day-to-day quality of life for both current and future community members. Works directly with County leadership and department staff in the coordination of land-use planning, capital programing, utility planning, contract and agreement execution, and governmental relationships with the utility providers, developers, and other community members. Examples of Duties Under limited supervision, will be engaged with governmental relations and performs and/or plans, schedules, coordinates, monitors, and reviews the interlocal and franchise agreements, and legislative requirements of the public and private utility providers (including Nassau Amelia Utility, JEA, Okefenokee Rural Electric, Florida Public Utility, Florida Power & Light, etc.) as they may impact Nassau County. Under limited supervision provide leadership, management, and supervision of contract utility services throughout the County. Maintain working knowledge of current regulatory standards and proactively stay abreast of emerging trends and legislation that may impact Nassau county and ratepayers. Stay abreast of trends and best practices related to long range utility planning, system and right of way maintenance, utility administration and customer service goals. Serves as the utility interface with citizen groups, development community, industry groups, regional and local utility providers, State/Federal Agencies and others. Assists in developing, directing, coordinating and advising on utility administration, policy, operations, capital and service delivery activities. Directs and performs the investigation and resolution of complaints and concerns related to utility operations and activities as assigned and upon request; identifies and initiates solutions to major issues involving policy, service delivery and organizational changes and direction. Evaluates and analyzes policies and procedures and recommends development of new policies and/or revisions to current policies, ensuring compliance with County, State and Federal policies, guidelines, rules, regulations and laws. Identifies, researches, and develops courses of action and coordinates wide-range work programs and activities with County departments, outside agencies and organizations. Performs a variety of highly analytic and strategic organizational reviews to support decision making by the County Manager and elected officials. Works with supervisor, other County employees, subordinates, and members of the public to resolve County issues with tact, customer service and in compliance with County goals and objectives. Interacts and effectively communicates with various groups and individuals such as County Manager, Board of County Commissioners, Constitutional Officers, other County employees, various other Local, State and Federal agencies, personnel in other jurisdictions, vendors, consultants, contractors, business/property owners, citizens, and other utility providers. Ensures effective construction, maintenance, repair and operation of the County’s water distribution and wastewater collection systems and facilities, including mains, service lines, fire hydrants, valves, pump stations, sewage lift stations, and related facilities. Provides long-range utility planning in coordination with the County's planning department and utility providers operating in Nassau County. Manages, monitors and enforces contracts, agreements, and inter-local agreements with government partners. Engages actively in State/Federal rule making that may impact the provision of public utilities in Nassau County. Works with the County lobbyist, State legislatures, and agency heads on behalf of Nassau County Prepare and provide reports to the County Manager and elected officials. Reviews plans on new utilities construction and modifications to existing infrastructure. Prepares recommendations and reports regarding the construction and maintenance of major projects. Develops, implements and monitors short- and long-range objectives and monitors performance. Reviews and evaluates products, methods and procedures. Inspects and evaluates work being performed by staff, contractors, and other utility agencies; identifies problem areas and proposes corrective action. Responds to inquiries and complaints from the public and other departments; attends meetings with other departments, County staff, public groups, and other utility providers. Assists with the preparation of the annual budget and Capital Improvement Program for NAU. Interacts and communicates with various groups and individuals such as the immediate supervisor, co-workers, County personnel, contractors, developers, consultants, industry/business representatives, property owners, various other Governmental agencies, vendors and the general public. Operates a vehicle and a variety of equipment which may include a computer, fax machine, copier, calculator, telephone, two-way radio, camera, etc; Attends required meetings, conferences, training courses and seminars to maintain knowledge of industry trends and technology. Performs a variety of routine office duties as required, which may include but are not limited to answering the telephone, preparing reports and correspondence, entering computer data, copying and filing documents, etc. Performs related duties as required. (These essential functions are not a complete statement of all duties required of the job. Employees will be required to perform such other related job duties as may be assigned or required.) Typical Qualifications Requires a bachelor’s degree from an accredited college or university in Public or Business Administration, Civil or Environmental Engineering, or a related field and ten (10) years of related experience or a Master’s Degree with eight (8) years of related experience. Requires a minimum of six years of supervisory/management experience. Candidates possessing an equivalent combination of education and training may also be considered. Advanced professional certification is highly desirable. Advanced professional certification and previous work as a high-level manager is preferred. Preference will be given to candidates with local government experience in the State of Florida. May require a valid State Driver’s License. Supplemental Information Knowledgeable in the methods, policies and procedures of utilities and the County as they pertain to the performance duties of the position. Knowledge of local, state and federal requirements as they pertain to the Public Utilities Director. Knowledge of the functions and interrelationships of County and other Governmental operations. Knowledge of administrative principles involving developing, coordinating and supervising a wide range of activities. Knowledge in accounting, budgeting, financial management and Governmental reporting requirements. Ability to analyze a variety of administrative, operational and fiscal problems and to make sound recommendations for solutions. Ability to ensure County compliance with policies, laws and regulations. Ability to communicate effectively, tactfully and persuasively with members of the general public, utility providers, and other County staff in difficult situations, both orally and in writing. Knowledge of administrative principles involved in developing, coordinating and supervising various programs and related activities. Ability to plan, organize and prioritize daily assignments and work activities. Ability to learn and utilize new skills and information to improve job performance and efficiency. Ability to make public presentations. Ability to compile, organize and utilize various financial information necessary in the preparation of budgets; knows how to monitor the budget. Knowledge of modern office practices and terminology. Ability to exercise leadership in a team-based management environment. Ability to facilitate teams and work groups in the resolution of issues and realization of goals and objectives. Ability to establish and maintain effective working relationships with co-workers, elected officials, community interest groups and the general public. Knowledge of the functions and interrelationships of County and other Governmental Agencies. Knowledge of the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position. Knowledge of water and wastewater treatment plant operations. Knowledge of materials, methods, practices and equipment used in the construction, maintenance and repair of water distribution and wastewater collection systems. Includes knowledge of lift stations, sizes of mains, hydrants, valves, instrumentation and SCADA. Knowledge of proper English usage, punctuation, spelling and grammar. Ability to use a computer for word and data processing and to develop spreadsheets. Ability to type accurately at a rate sufficient for the successful performance of assigned duties. Ability to operate and maintain a variety of office equipment as necessary in the performance of daily activities. Ability to assemble information and prepare reports and records in a concise, clear and effective manner. Ability to maintain confidentiality as required. Ability to use independent judgment and discretion in coordinating Programs; making sound decisions; determining procedures; setting priorities; setting schedules; maintaining standards; resolving problems; performing routine and non-routine tasks. Ability to react calmly and quickly in emergency situations. ESSENTIAL PHYSICAL SKILLS: Tasks may require extended periods of time at a keyboard or workstation. Stooping Sitting Kneeling Bending Crouching Reaching Standing Walking Lifting and carrying up to 10 lbs. Pushing and pulling (Reasonable accommodations will be made for otherwise qualified individuals with a disability) WORK ENVIRONMENT Works inside and out of doors, with the ability to work effectively despite exposure to extreme weather conditions of heat and cold, wetness, humidity, machinery hazards, electrical currents, smoke/dust, odors, dirt/pollen, traffic hazards, noise extremes. Knowledge of the occupational hazards and safety precautions of the industry. ADDITIONAL INFORMATION: Incomplete applications will not be considered. Applications will continue to be received until the listed closing date or the position is filled, whichever is earliest. Submission of an application does not guarantee the applicant an interview. Applicants will be subject to a criminal background check. Nassau County is an Equal Opportunity Employer and a Drug Free Workplace. Nassau County values the service veterans and their family members have given to our country and that the County supports the hiring of returning service members, military spouses, and their family members as such this position is eligible for Veterans’ Preference in accordance with applicable laws. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, environmental conditions, or qualifications required of employees assigned to this position. This position may be required to work in a safety sensitive capacity at any time based on emergency declaration or other operational need. Nassau County reserves the right to edit or re-write this job description at any time. An organization is only as good as the people it employs. To attract and retain the best team possible, the Nassau County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future. BOCC-Contributed Benefits Medical & Prescription Drugs Benefits Health Savings Account (HSA) Contributions with a Qualified Plan Florida Retirement System Employee Assistance Program Tuition Assistance Program Optional Benefits Dental Vision Life & AD&D Supplemental & Dependent Life & AD&D Insurance Long Term Disability Voluntary Benefits Offered By Aflac and/or Colonial 457(b) Deferred Compensation Program Roth IRA NOTE: For detailed information regarding available benefits click here. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. Employees are required to contribute 3% of their salary per Florida Statute. TUITION ASSISTANCE PROGRAM The County may provide tuition assistance to cover the cost of tuition and books to County employees requesting tuition reimbursement for courses at an accredited college or university which are applicable to the employee's field of work and/or are of such nature to directly prepare employees for positions of greater responsibility within the County. Contact the Human Resources Office for additional details. HOLIDAYS The following, as well as any other days the BOCC may declare, are designated as official holidays for County Employees: New Year's Day Martin Luther King, Jr. Day Presidents Day Good Friday Memorial Day Juneteenth Independence Day Labor Day Veterans Day Thanksgiving Day The Day After Thanksgiving Christmas Eve Christmas Day PTO LEAVE All full-time employees shall accrue Paid Time Off (PTO) Leave in accordance with the following formula: Years of Employment Hours Per Year 0 through the end of the 4th year 180 5 years through the end of the 10th year 200 11 years through the end of the 15th year 220 16 years and over 240 For additional information please view Nassau County's Policies & Procedures .
City of Tacoma, WA
Tacoma, Washington, United States
Position Description About the role: This senior leadership role is responsible for leading the Customer Services division and operations functions for Tacoma Public Utilities (TPU). This position oversees four teams specializing in call center operations, meter reading/field operations/mail services, customer assistance, and performance solutions. This includes five direct reports, a division of more than 150 union and non-unionized employees, and financial responsibility for $60M+ biennial budget. They will serve as part of the Customer Experience and External Affairs leadership team and engage with Communications, Community and Government Relations, and Customer Strategies and Analytics teams to ensure a unified customer experience. Under the direction of the Deputy Director of Customer Experience and External Affairs, the Customer Services Division Manager’s core focus is to plan, coordinate, and manage customer service operations. This role is responsible for the implementation of strategies, programs, policies, and procedures to assure high customer satisfaction that result in TPU customers feeling understood, valued, and empowered. About This Team : At TPU, we’re excited to bring Customer Experience to the forefront of what we do. We believe: All customers and communities deserve compassionate and equitable service from their utilities. Staff must be knowledgeable, empathetic advocates, who provide consistent, equitable support that assists customers in receiving the right solution. Partnering with our customers and creating dialogue with them that is understanding and supportive and continues to adapt with the changing landscape of both community and technology. Data is a powerful tool that informs decisions from our leadership, employees, customers, and community, through the lens of both qualitative and quantitative insights. Essential Duties Manage the Customer Services division, overseeing supervisors responsible for work scheduling, deliverables, customer service and experience operations, and quality control; manage, mentor, train, empower, and evaluate direct reports to lead them to develop their teams to their fullest potential through developing functional expertise and behaviors while fostering a continuous learning and development culture. Own the delivery of consistent business practices, processes, and standards to uphold high levels of customer satisfaction, minimize customer effort, and cultivate positive employee experiences. Oversee the development and implementation of performance metrics, policies, procedures, and regulations for the division. And support division financial operations, including budget development, monitoring, and procurement, from various sources across multiple activities and programs. Conduct interviews, make hiring decisions, and assess employee performance, while also ensuring adherence to human resources procedures related to recruitment, discipline, termination, and other related processes. Support the Deputy Director and executive leadership in formulating, executing, and overseeing departmental strategies, policies, goals, and objectives. Provide guidance on customer-focused action planning at the process level to ensure thorough implementation and alignment with customer needs. Provide customer experience policy guidance and direction to the entire TPU organization as an enterprise subject matter expert. Assist in leading and implementing improvement initiatives, programs, policies, and procedures tailored to enhance customer service operations. Ensure Customer Services division remains up-to-date with the latest rates regulations, laws, and policies of all utilities served. Provide input on the design of customer service systems to support customer experience goals, including new training programs, processes, technology, communications, automation, and more. Prepare and deliver comprehensive reports, testimonies, and presentations detailing the performance and effectiveness of customer service operations to TPU leadership and policymakers. This includes accuracy assessments, progress updates, program activities, policy updates, and budget considerations. The Ideal Candidate Ideally the successful candidate will possess: An enthusiasm and empathy for the customer . You don’t just like to help - you go above and beyond to provide the best possible experience to each customer and consider how to do so at scale. A passion for process and a keen eye for detail , with a focus on meeting timelines and exceeding expectations. It’s all in the details . A way with words. Whether you’re interacting with a customer, teammate, or leader in person, via email, or by chat, you’re clear and concise. Communication is Key . An Eye for Innovation . You’re a creative thinker who brings new ideas to the table. A mastery of Collaboration . You’re a team player. You believe that to transform the utility industry, we must work together! A Passion for Leadership . You have an open, positive, and collaborative leadership style and a desire to develop your team. Compensation and Benefits This salary range for this position is $143,312.00 - $201,801.60 annually. The City offers a comprehensive total rewards package with one of the best pension packages in the market. For complete details, please explore the City of Tacoma Benefits Guide and Tacoma Employee’s Retirement System website. Qualifications We are seeking candidates who possess a relevant combination of the education, demonstrated experience, and skills in most or all of the following areas: Minimum Education* Bachelor's degree in business or public administration, communications or directly related field Minimum Experience* 7 years of progressive experience in customer experience including 2 years prior as supervisor or manager *Equivalency: 1 year of experience = 1 year of education Desired Qualifications 5+ years as a supervisor or manager in customer experience work involving large volume customer service. Experience driving change through influence with ability to build strong relationships with cross-functional partners and evaluate existing policies, activities, and procedures; recommend and implement changes as appropriate. Expertise in establishing and cultivating relationships with labor unions while effectively negotiating contracts. Demonstrated experience with the principles and practices of customer service/customer experience and business administration. Knowledge of financial systems, including internal budgeting and customer accounting. Selection Process & Supplemental Information This recruitment is being managed by Joanna Hambrick ( jhambrick@cityoftacoma.org ); if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play . The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Reference checks will be conducted on final candidates and appointment is subject to passing a background check. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 4/25/2024 5:00 PM Pacific
Apr 12, 2024
Full Time
Position Description About the role: This senior leadership role is responsible for leading the Customer Services division and operations functions for Tacoma Public Utilities (TPU). This position oversees four teams specializing in call center operations, meter reading/field operations/mail services, customer assistance, and performance solutions. This includes five direct reports, a division of more than 150 union and non-unionized employees, and financial responsibility for $60M+ biennial budget. They will serve as part of the Customer Experience and External Affairs leadership team and engage with Communications, Community and Government Relations, and Customer Strategies and Analytics teams to ensure a unified customer experience. Under the direction of the Deputy Director of Customer Experience and External Affairs, the Customer Services Division Manager’s core focus is to plan, coordinate, and manage customer service operations. This role is responsible for the implementation of strategies, programs, policies, and procedures to assure high customer satisfaction that result in TPU customers feeling understood, valued, and empowered. About This Team : At TPU, we’re excited to bring Customer Experience to the forefront of what we do. We believe: All customers and communities deserve compassionate and equitable service from their utilities. Staff must be knowledgeable, empathetic advocates, who provide consistent, equitable support that assists customers in receiving the right solution. Partnering with our customers and creating dialogue with them that is understanding and supportive and continues to adapt with the changing landscape of both community and technology. Data is a powerful tool that informs decisions from our leadership, employees, customers, and community, through the lens of both qualitative and quantitative insights. Essential Duties Manage the Customer Services division, overseeing supervisors responsible for work scheduling, deliverables, customer service and experience operations, and quality control; manage, mentor, train, empower, and evaluate direct reports to lead them to develop their teams to their fullest potential through developing functional expertise and behaviors while fostering a continuous learning and development culture. Own the delivery of consistent business practices, processes, and standards to uphold high levels of customer satisfaction, minimize customer effort, and cultivate positive employee experiences. Oversee the development and implementation of performance metrics, policies, procedures, and regulations for the division. And support division financial operations, including budget development, monitoring, and procurement, from various sources across multiple activities and programs. Conduct interviews, make hiring decisions, and assess employee performance, while also ensuring adherence to human resources procedures related to recruitment, discipline, termination, and other related processes. Support the Deputy Director and executive leadership in formulating, executing, and overseeing departmental strategies, policies, goals, and objectives. Provide guidance on customer-focused action planning at the process level to ensure thorough implementation and alignment with customer needs. Provide customer experience policy guidance and direction to the entire TPU organization as an enterprise subject matter expert. Assist in leading and implementing improvement initiatives, programs, policies, and procedures tailored to enhance customer service operations. Ensure Customer Services division remains up-to-date with the latest rates regulations, laws, and policies of all utilities served. Provide input on the design of customer service systems to support customer experience goals, including new training programs, processes, technology, communications, automation, and more. Prepare and deliver comprehensive reports, testimonies, and presentations detailing the performance and effectiveness of customer service operations to TPU leadership and policymakers. This includes accuracy assessments, progress updates, program activities, policy updates, and budget considerations. The Ideal Candidate Ideally the successful candidate will possess: An enthusiasm and empathy for the customer . You don’t just like to help - you go above and beyond to provide the best possible experience to each customer and consider how to do so at scale. A passion for process and a keen eye for detail , with a focus on meeting timelines and exceeding expectations. It’s all in the details . A way with words. Whether you’re interacting with a customer, teammate, or leader in person, via email, or by chat, you’re clear and concise. Communication is Key . An Eye for Innovation . You’re a creative thinker who brings new ideas to the table. A mastery of Collaboration . You’re a team player. You believe that to transform the utility industry, we must work together! A Passion for Leadership . You have an open, positive, and collaborative leadership style and a desire to develop your team. Compensation and Benefits This salary range for this position is $143,312.00 - $201,801.60 annually. The City offers a comprehensive total rewards package with one of the best pension packages in the market. For complete details, please explore the City of Tacoma Benefits Guide and Tacoma Employee’s Retirement System website. Qualifications We are seeking candidates who possess a relevant combination of the education, demonstrated experience, and skills in most or all of the following areas: Minimum Education* Bachelor's degree in business or public administration, communications or directly related field Minimum Experience* 7 years of progressive experience in customer experience including 2 years prior as supervisor or manager *Equivalency: 1 year of experience = 1 year of education Desired Qualifications 5+ years as a supervisor or manager in customer experience work involving large volume customer service. Experience driving change through influence with ability to build strong relationships with cross-functional partners and evaluate existing policies, activities, and procedures; recommend and implement changes as appropriate. Expertise in establishing and cultivating relationships with labor unions while effectively negotiating contracts. Demonstrated experience with the principles and practices of customer service/customer experience and business administration. Knowledge of financial systems, including internal budgeting and customer accounting. Selection Process & Supplemental Information This recruitment is being managed by Joanna Hambrick ( jhambrick@cityoftacoma.org ); if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play . The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Reference checks will be conducted on final candidates and appointment is subject to passing a background check. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 4/25/2024 5:00 PM Pacific
City of Palo Alto
Palo Alto, California, United States
Description: The City of Palo Alto is looking for experienced professionals to join their Human Resources Team! The City of Palo Alto's Human Resources team is an amazing group of diverse and engaged professionals working towards a common purpose, serving our community. The work we do every day helps empower our workforce, create equitable hiring opportunities, and ensure all employees have a safe, respectful, and motivating working environment. We are incubators of culture, accelerators of dreams, and champions of inclusion. If this is the kind of energy you want and need in your life, then this is the opportunity you have been waiting for. As part of the FY2025 budget process the City of Palo Alto's Human Resources team may be expanding to include additional management or senior level positions. Highly skilled and qualified candidates from this recruitment will be considered for any position added as early as July of this year. Candidates for SENIOR MANAGEMENT ANALYST/HR MANAGER with the following core areas of skill will be seen as highly desirable for this opportunity: Budget creation and monitoring, procurement and contract management, and special project management. Organizational development, learning management, succession planning, career advancement program curation, and Diversity, Equity, Inclusion, and Belonging (DEIB) Strategic Recruitment practitioner, project management, applicant tracking system integration, employee onboarding process improvement and integration, data analytics, and dashboard creation. Join an Award Winning Team Palo Alto is an award-winning City recognized nationwide as innovative and well-managed. Palo Alto is one of a small number of California cities with a AAA bond rating. Recently, Palo Alto became one of the most livable cities in the U.S. by Livability.com. It's the only city to receive the Platinum Beacon Award in sustainability best practices by California’s Institute for Local Government. The City has fourteen departments employing over 1,000 full-time staff. Police officers, firefighters, paramedics, and building inspectors keep us safe. Engineers and public works staff build and rebuild the physical infrastructure. City planners help envision and shape future community growth. Recreation, arts, and library professionals enhance community life. Utilities provide electric, gas, water, sewer, and other services to residents and businesses in Palo Alto. MEET YOUR FUTURE HR TEAM Benefits: The City offers outstanding benefits to our staff, including 12 paid holidays / year + paid vacation and management leave Annual day of recognition floating holiday which encourages employees to celebrate days of cultural importance or significance Caltrain Pass to continue our effort to reduce carbon footprint and reduce traffic throughout the region CalPERS Retirement Multiple HMO/PPO medical plan options for employees and their families and much more The following are examples of innovative benefit offerings that Palo Alto has pioneered which you will have access to: Flexible and Hybrid work schedules which include a combination of 9/80s, 4/10s, and remote working opportunities Tuition Reimbursement, professional development and Student Loan repayment programs Eligibility to enroll dependents into the award-winning Palo Alto Unified school district Child Care subsidy, up to $10,000 (subject to change) Essential Duties: Essential and other important responsibilities and duties may include, but are not limited to, the following: May supervise staff to include: prioritizing and assigning work; conducting performance evaluations, ensuring staff are trained; and making hiring, termination and disciplinary recommendations. Prepares and oversees the annual department budget submittal. Performs project and policy analysis, which includes: conducting research; determining and raising pertinent issues; summarizing findings; presenting results and administering programs. Manages department level special studies and projects, that are more high level and complex in nature which includes: contract administration; establishing and monitoring timelines; preparing requests for proposals; selecting consultants; ensuring compliance with applicable regulations, specifications, and/or requirements; monitoring project budgets; tracking projects; preparing related reports; and, performing other related duties. Serves as a liaison across departments as well as with employees; represents the City at a variety of meetings, public events, training sessions, on committees, and other related events. The full job description can be found HERE . Minimum Qualifications: Sufficient education, training and/or work experience to demonstrate possession of the following knowledge and skills, which would typically be acquired through: Bachelor's Degree in a related field and five years of professional experience in public or business administration, public affairs, or a related field; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Postgraduate coursework or a Master's Degree is preferred. Supplemental Information: Screening and Selection: Screening will be conducted throughout the posting process with highly qualified candidates being invited to participate in virtual recorded interviews. The posting may be closed at any time once an appropriate number of highly qualified candidates have passed the initial screening, it is highly encouraged to apply early for this position. The screening process may include any of the following; virtual recorded interview, panel interview in front of a minimum of three panelists, final/hiring interview with the Director or Assistant Director of Human Resources. We are excited to get to know you more through this process. The City of Palo Alto is an Equal Opportunity Employer (EEO). In compliance with the American with Disabilities Act (ADA), the City will provide reasonable accommodation to qualified individuals with disabilities and encourages both perspective and current employees to discuss potential accommodations with the employer. The City of Palo Alto offers its employees a generous benefit package, featuring family medical coverage, retirement, life insurance, plus 12 paid holidays per year. Participation in a Governmental 457 Deferred Compensation Plan Fully paid employee and dependent Dental Plan Fully paid employee and dependent Vision Plan Fully paid Life and AD&D insurance equal to annual salary CalPERs sponsored medical plan with City flat rate contribution Fully paid Life Insurance equal to one-times annual salary Voluntary Supplemental Life Insurance Long Term Disability plan 12 annual paid holidays Two to five weeks vacation annually depending on years of service per MOA 96 hours annual sick leave Direct Deposit Flexible Spending Account for Healthcare and Childcare expenses Paid Parental Leave- Six weeks of Parental Leave at 100% of salary, for the first twelve-month period, immediately following the birth, adoption or placement of a child with the employee. Some Management classifications may qualify for 80 hours of Management Leave Professional development reimbursement Public Employees' Retirement System (PERS) 2% at60 formula for Classic Misc Employees, one-year calculation for final compensation 2% at 62 formula for New Misc CalPers Members, three yearcalculationfor final compensation 3% at 50 formula for Classic Safety Employees, one-yearcalculationforfinal compensation 3% at 55 formula for New Safety CalPersMembers, threeyearcalculationfor final compensation Retiree Medical benefits for employee and dependents according to Retiree Medical Group Please note: The City does not participate in CA State Disability Insurance (SDI) or Social Security.Since they City does not participate in SDI, City employees are not eligible to claim against the State's Pregnancy Disability Leave or Paid Family Leave programs. Closing Date/Time: 4/28/2024 11:59 PM Pacific
Apr 13, 2024
Full Time
Description: The City of Palo Alto is looking for experienced professionals to join their Human Resources Team! The City of Palo Alto's Human Resources team is an amazing group of diverse and engaged professionals working towards a common purpose, serving our community. The work we do every day helps empower our workforce, create equitable hiring opportunities, and ensure all employees have a safe, respectful, and motivating working environment. We are incubators of culture, accelerators of dreams, and champions of inclusion. If this is the kind of energy you want and need in your life, then this is the opportunity you have been waiting for. As part of the FY2025 budget process the City of Palo Alto's Human Resources team may be expanding to include additional management or senior level positions. Highly skilled and qualified candidates from this recruitment will be considered for any position added as early as July of this year. Candidates for SENIOR MANAGEMENT ANALYST/HR MANAGER with the following core areas of skill will be seen as highly desirable for this opportunity: Budget creation and monitoring, procurement and contract management, and special project management. Organizational development, learning management, succession planning, career advancement program curation, and Diversity, Equity, Inclusion, and Belonging (DEIB) Strategic Recruitment practitioner, project management, applicant tracking system integration, employee onboarding process improvement and integration, data analytics, and dashboard creation. Join an Award Winning Team Palo Alto is an award-winning City recognized nationwide as innovative and well-managed. Palo Alto is one of a small number of California cities with a AAA bond rating. Recently, Palo Alto became one of the most livable cities in the U.S. by Livability.com. It's the only city to receive the Platinum Beacon Award in sustainability best practices by California’s Institute for Local Government. The City has fourteen departments employing over 1,000 full-time staff. Police officers, firefighters, paramedics, and building inspectors keep us safe. Engineers and public works staff build and rebuild the physical infrastructure. City planners help envision and shape future community growth. Recreation, arts, and library professionals enhance community life. Utilities provide electric, gas, water, sewer, and other services to residents and businesses in Palo Alto. MEET YOUR FUTURE HR TEAM Benefits: The City offers outstanding benefits to our staff, including 12 paid holidays / year + paid vacation and management leave Annual day of recognition floating holiday which encourages employees to celebrate days of cultural importance or significance Caltrain Pass to continue our effort to reduce carbon footprint and reduce traffic throughout the region CalPERS Retirement Multiple HMO/PPO medical plan options for employees and their families and much more The following are examples of innovative benefit offerings that Palo Alto has pioneered which you will have access to: Flexible and Hybrid work schedules which include a combination of 9/80s, 4/10s, and remote working opportunities Tuition Reimbursement, professional development and Student Loan repayment programs Eligibility to enroll dependents into the award-winning Palo Alto Unified school district Child Care subsidy, up to $10,000 (subject to change) Essential Duties: Essential and other important responsibilities and duties may include, but are not limited to, the following: May supervise staff to include: prioritizing and assigning work; conducting performance evaluations, ensuring staff are trained; and making hiring, termination and disciplinary recommendations. Prepares and oversees the annual department budget submittal. Performs project and policy analysis, which includes: conducting research; determining and raising pertinent issues; summarizing findings; presenting results and administering programs. Manages department level special studies and projects, that are more high level and complex in nature which includes: contract administration; establishing and monitoring timelines; preparing requests for proposals; selecting consultants; ensuring compliance with applicable regulations, specifications, and/or requirements; monitoring project budgets; tracking projects; preparing related reports; and, performing other related duties. Serves as a liaison across departments as well as with employees; represents the City at a variety of meetings, public events, training sessions, on committees, and other related events. The full job description can be found HERE . Minimum Qualifications: Sufficient education, training and/or work experience to demonstrate possession of the following knowledge and skills, which would typically be acquired through: Bachelor's Degree in a related field and five years of professional experience in public or business administration, public affairs, or a related field; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Postgraduate coursework or a Master's Degree is preferred. Supplemental Information: Screening and Selection: Screening will be conducted throughout the posting process with highly qualified candidates being invited to participate in virtual recorded interviews. The posting may be closed at any time once an appropriate number of highly qualified candidates have passed the initial screening, it is highly encouraged to apply early for this position. The screening process may include any of the following; virtual recorded interview, panel interview in front of a minimum of three panelists, final/hiring interview with the Director or Assistant Director of Human Resources. We are excited to get to know you more through this process. The City of Palo Alto is an Equal Opportunity Employer (EEO). In compliance with the American with Disabilities Act (ADA), the City will provide reasonable accommodation to qualified individuals with disabilities and encourages both perspective and current employees to discuss potential accommodations with the employer. The City of Palo Alto offers its employees a generous benefit package, featuring family medical coverage, retirement, life insurance, plus 12 paid holidays per year. Participation in a Governmental 457 Deferred Compensation Plan Fully paid employee and dependent Dental Plan Fully paid employee and dependent Vision Plan Fully paid Life and AD&D insurance equal to annual salary CalPERs sponsored medical plan with City flat rate contribution Fully paid Life Insurance equal to one-times annual salary Voluntary Supplemental Life Insurance Long Term Disability plan 12 annual paid holidays Two to five weeks vacation annually depending on years of service per MOA 96 hours annual sick leave Direct Deposit Flexible Spending Account for Healthcare and Childcare expenses Paid Parental Leave- Six weeks of Parental Leave at 100% of salary, for the first twelve-month period, immediately following the birth, adoption or placement of a child with the employee. Some Management classifications may qualify for 80 hours of Management Leave Professional development reimbursement Public Employees' Retirement System (PERS) 2% at60 formula for Classic Misc Employees, one-year calculation for final compensation 2% at 62 formula for New Misc CalPers Members, three yearcalculationfor final compensation 3% at 50 formula for Classic Safety Employees, one-yearcalculationforfinal compensation 3% at 55 formula for New Safety CalPersMembers, threeyearcalculationfor final compensation Retiree Medical benefits for employee and dependents according to Retiree Medical Group Please note: The City does not participate in CA State Disability Insurance (SDI) or Social Security.Since they City does not participate in SDI, City employees are not eligible to claim against the State's Pregnancy Disability Leave or Paid Family Leave programs. Closing Date/Time: 4/28/2024 11:59 PM Pacific