Cal State University (CSU) East Bay
25800 Carlos Bee Boulevard, Hayward, CA 94542, USA
Mar 07, 2024
Salary and Benefits Salary Range: $5,025.00 per month to $7,159.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,276.00 per month to $6,000.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Student Services Professional III, Exempt About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position The Enrollment Information Center (EIC) provides comprehensive services to prospective students, currently enrolled students, staff, faculty and the members of the community-at-large who are seeking information or services from the University relative to outreach, pre-admission advising and evaluation for the purposes of admission and graduation, student records, registration and financial aid. This position provides information and services pertaining to student admissions, financial aid and registration in the lobby of the Student Administration Building. The EIC serves as the front-line, first contact for students handling general inquiries regarding admissions, registration, records, graduation evaluations and financial aid. The Lead Enrollment and Financial Aid Programs Coordinator position will assist in the administration of federal and state aid programs, serve as regulatory compliance officer, and support in implementation of high-level operational developments within the Office of Financial Aid & Scholarships. This position will work collaboratively with the financial aid counselors, Associate Directors of Financial Aid, and Director of Financial Aid to ensure consistency in applying program rules and regulations, on-boarding new financial aid counselors, providing mentoring and lead work direction to financial aid counselors and student assistants, and providing back-up processing support to financial aid counselors. This position will also oversee the administration of the study abroad program and the administration and monitoring of the federal grants programs. The EIC is a subdivision of the Office of Financial Aid & Scholarships, which is under Student Affairs (SA). Responsibilities State Funded Work Study and Special Programs Coordinator: Coordinate and verify eligibility of students applying to and receiving aid from State Funded Work Study programs including but not limited to: Learning Aligned Employment Program (LAEP), College Corps, and California Dream Act Service Incentive Program (DSIG). Independently or in partnership with campus stakeholders, represent the Office of Financial Aid in workshops/events related to State Funded Work Study programs. Counsel students enrolled within LAEP, College Corps, and DSIG regarding impact of funding and eligibility requirements. Coordinate appropriate planning, communication, and cooperation between ES colleagues. Attend meetings with colleagues, staff, and supervisor as necessary or required to represent the office on various ES, University, and CSU committees as appropriate or as directed. Provide materials and personnel for cross training within Enrollment Services regarding the special programs and State funded work-study. Organize workflow of efforts in administration of State Funded Work Study Programs involving (but not limited to) Accounts Payable, Payroll, SFS, Center for Student Engagement, Chancellor's Office, and the California Student Aid Commission. Monitor students in the State Funded Work Study program to make certain that students are enrolled in correct units to receive funds upon disbursement. Work with Title IV administrator to process possible state funded work study program withdrawals. Certify necessary documentation related to State Funded Work Study program and post student funds while conducting necessary needs analysis and apply federal/state/institutional over awarding rules. Process verification requests and provide information to authorized third parties, including but not limited to enrollment and financial information, financial account inquiries, etc. Federal Grants Program Coordinator: Conduct eligibility analysis on each student who applies to the Federal Teach Grant Program, making certain that each student meets DOE criteria. Ensure Ability to Serve documentation is certified and completed for Federal Teach Grant. Ensure that Entrance Counseling is conducted to meet Federal Teach Grant Requirement. Originate Teach Grant Directly from the Common Origination and Disbursement Database utilizing query tools via PeopleSoft. Award and ensure timely disbursement of Federal Teach Grant and recalculate eligibility and provide necessary disclosures by the term census. Counsel students applying for the Teach Grant and ensure that they understand the commitment necessary to avoid being penalized through the conversion to the Unsubsidized Loan. Monitor Pell Potential Overaward Process report and coordinate with outside institutions to solve Pell discrepancies caused by multiple enrollments. Review Pell Discrepancy report to ensure compliance and timely awarding for students. Senior Lead for Enrollment Information Center (EIC) Counselors: Serve as a lead for operational needs of the EIC. Provide lead work direction, train and be the point of contact for counselors and student assistants in the EIC, ensuring they are completing daily tasks. Counsel students who have difficulty reading and understanding the Degree Audit Report, in conjunction with their academic advisor, to help students progress towards graduation. Advise students who are referred from the front service counter (those who require service at a level that exceeds that which is appropriate for the front service counter). Serve as point-of-contact for students in working with Enrollment Services, participating in a case management operations model, to ensure students' inquiries and issues are handled through to completion. Use professional judgment to develop solutions to individual student problems, of considerable difficulty, which represent integrative approaches comprising appropriate referrals to campus services and other resources. P rovide back-up pre-admission advising support, acting on behalf of the student's regular pre-admission enrollment counselor. Evaluate academic transcripts for admission eligibility and pre-admission advising. Determine initial residency status for admission eligibility and registration fee purposes. For undergraduate applicants, assess admissibility for those not automatically admitted by the auto-admit program. As appropriate and in consultation with the applicants' regular enrollment counselor, call and/or meet with applicants to resolve discrepancies and/or answer questions about the application and assessments. Financial Aid Counselor: Interface with students (via in-person or zoom) to resolve issues concerning financial aid applications, disbursement of aid, payments, account holds, and financial aid refunds etc. Process Federal Appeals, Verification, and awarding through the use of needs analysis and understanding of Federal and State Regulations. Collaborate with Student Financial Services and Financial Aid Office to prevent students that are anticipating financial aid from being dropped for non-payment. Maintain knowledge base and understanding of all current regulations and policies to the administration of Federal, State, and Institutional aid programs. Advise students through the financial aid process and complete required documents through Campuslogic. Serve as back-up for front service functions for financial aid. Study Abroad Programs and Emergency Loan Coordinator: Works closely with the Study Abroad department to manually process aid for students studying abroad. Ensures that the students are corresponded to and counseled regarding their eligibility requirements. Monitors students satisfactory academic progress due to late submission of grades to ensure that students are able to register to following semester courses regardless of delay. Ensures timely disbursement of aid to students abroad awaiting funding. Communicates with the Study Abroad department to address any special circumstances of students abroad. Prioritize, Review and Administer students Emergency Loan Application and coordinate with Student Financial Services. Enrollment Information Center Front Counter Back-up: Provide comprehensive continuing enrollment advising services to current and prospective students. Effectively and efficiently respond to the service needs of current students in the areas of records and registration, graduation evaluation, and financial aid. Provide students with necessary forms and/or information on needed services /procedures. Summon and assist students using Qless system and open/close/move cases in Case Management system. Using discernment as to which action (open/close/move) is taken in all interactions with students. Adjust approaches and techniques in the referrals to campus services and other resources. Adjust approaches and techniques in the face of unpredictable responses and rapidly changing circumstances. Provide accurate, ethical, and quality pre-admission and initial financial aid advising. Explain policies and procedures to students, staff or faculty related to a student's record on all topics related to records and graduation: enrollment (times, priority, policy and navigating through MyCSUEB), transfer credit, grade forgiveness, general education, major requirements, GPA calculations and requirements, and university writing skills requirements, etc. Other duties as assigned by the Director of the Enrollment Information Center. Minimum Qualifications Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Experience: Equivalent of three (3) years of progressively responsible professional student services work experience. One (1) year in the program area to which assigned may be preferred but is not required. A Master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A Doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Knowledge and Abilities: The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned. General knowledge of individual counseling techniques. General knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters. Determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature. Interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action. Carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Required Qualifications Ability to quickly and accurately develop, retain, interpret, and apply comprehensive knowledge about CSU/CSUEB enrollment policies & procedures. Thorough knowledge of office methods, procedures, and practices. Ability to organize and plan work projects including handling multiple priorities. Excellent written and verbal communication skills in English including thorough knowledge of grammar, punctuation, and spelling. Ability and willingness to understand, embrace, and communicate CSUEB marketing messages. Ability to learn and use administrative computing system(s),instant messaging, document imaging programs, web-based information resources, and MS Office applications. Ability to analyze complex situations accurately and adopt effective courses of action. Ability to safeguard the confidentiality and security of records. Knowledge of individual counseling techniques. Ability to advise students on complex student-related matters. Ability to carry-out complex assignments without detailed instructions. Ability to interact professionally and effectively--individually or in group settings--with diverse current and/or prospective students and their family members as well as co-workers and other members of the Cal State East Bay community. Ability to reason logically, analyze, and define organizational and operating problems and implement appropriate responses. Strong organizational skills and ability to plan, coordinate, and initiate actions necessary to implement administrative or group. Ability to work independently. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Advertised: Feb 20 2024 Pacific Standard Time Applications close: Jun 20 2024 Pacific Daylight Time Closing Date/Time: