We respect and embrace the experiences, knowledge and contributions of our team members. We strive for a culture of belonging and balance by upholding our values : Stewardship, Integrity, Collaboration, Respect and Innovation. We are passionate about Missouri, our role to preserve, protect and enhance our environment and we are committed to serving its' citizens. We believe our mission and vision serves a greater purpose and will be felt for generations to come. This position will be located at Big Lake State Park, 204 Lake Shore Drive, Craig, MO 64437. This position typically works Monday through Friday, 7:00 a.m. to 3:30 p.m. with a 30-minute lunch break. Shifts may vary with the time of year and to meet the needs of the facility. This position will require working regularly or rotating weekends, nights, holidays, and special events, etc. Perform basic management duties relating to the overall operation and maintenance of a state park which includes visitor services, budgeting, procurement, preservation, maintenance, interpretation, and other management tasks. Serve as the lead on-site supervisor in the absence of the Park Superintendent. This may include management of hiring, scheduling, and training of campground hosts and other seasonal employees to clean and maintain the campground and camper cabins. Utilize computer and various software applications including Microsoft Office. Maintain fiscal records, and track expense and equipment budgets. Assist with and monitor accounts payable for the park, fee and revenue collections, supplies and service requisitions, retail sales operations, and the preparation of associated reports. Process and complete bank deposits in accordance with policy and procedure. Maintain and assist with scheduling and billing for shelters, group camps, and special use areas. Assist with collecting and analyzing data relating to state park/historic site facility budget; provides recommendations relating to operational expenditures, visitor services, equipment/supply/service procurement, and facility expansion and repair. Greets the public and providing information and guidance to park visitors, and staff. Cleaning of park buildings, restrooms, campsites, and park grounds Participate in meetings, workshops and seminars requiring occasional travel and overnight stays. Must be able to work rotating shifts that include weekends, evenings, holidays as needed to respond to incidents and to visitors' needs at the park Maintain a valid vehicle operator's license to operate and maintain licensed vehicles, as well as tractors, mowers, skid steer, and other grounds related equipment. This position will be working with a diverse client base, including members of the public and other park staff. The ability to work well with others, willingness to learn, and a positive outlook will assist the candidate in being successful in this position. Assist with prescribed burns, wildfire suppression, herbicide application, and other natural or cultural activities as directed with the completion of Level 1 Prescribed Fire training. Communicate clearly and professionally in person and with written correspondence. This position may be required to obtain and maintain appropriate commercial operator's license, water/wastewater certifications, and/or other required licenses/certification. If required, and if you do not currently possess these license/certifications, you will be given six months to obtain necessary license/certification. AND To be successful in this position, a candidate will need the following skills: Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Customer Service : Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. Interpersonal Skills:(**) Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior. Equivalent to those typically gained by: a Bachelor's degree from an accredited college or university in the following fields: park management, parks and recreation, biology, natural sciences, history, business or public administration. (Additional education or experience may substitute for the required education or experience) Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. Benefits & Work-life Balance Our benefits package and flexible 40-hour work week promotes the mental and physical health of you and your family as you work towards achieving your professional goals. Benefits include paid vacation and sick leave, paid life insurance, medical, dental, vision and prescription insurance. Learn more here . How we invest in you: Exceptional professional development: mentoring from experienced professionals, cross-media training, career advancement opportunities, paid trainings and continuing education tuition assistance. Support for professional registrations when required, through paid study materials, fees, study time, test time, exam fees and licensure renewal fees. Jared Yocum at (660) 771-6344 or jared.yocum@dnr.mo.gov Or Amy Richards (Recruiter), 573-526-1640 or dnr.recruiter@dnr.mo.gov Closing Date/Time: 2024-04-25
Apr 12, 2024
Full Time
We respect and embrace the experiences, knowledge and contributions of our team members. We strive for a culture of belonging and balance by upholding our values : Stewardship, Integrity, Collaboration, Respect and Innovation. We are passionate about Missouri, our role to preserve, protect and enhance our environment and we are committed to serving its' citizens. We believe our mission and vision serves a greater purpose and will be felt for generations to come. This position will be located at Big Lake State Park, 204 Lake Shore Drive, Craig, MO 64437. This position typically works Monday through Friday, 7:00 a.m. to 3:30 p.m. with a 30-minute lunch break. Shifts may vary with the time of year and to meet the needs of the facility. This position will require working regularly or rotating weekends, nights, holidays, and special events, etc. Perform basic management duties relating to the overall operation and maintenance of a state park which includes visitor services, budgeting, procurement, preservation, maintenance, interpretation, and other management tasks. Serve as the lead on-site supervisor in the absence of the Park Superintendent. This may include management of hiring, scheduling, and training of campground hosts and other seasonal employees to clean and maintain the campground and camper cabins. Utilize computer and various software applications including Microsoft Office. Maintain fiscal records, and track expense and equipment budgets. Assist with and monitor accounts payable for the park, fee and revenue collections, supplies and service requisitions, retail sales operations, and the preparation of associated reports. Process and complete bank deposits in accordance with policy and procedure. Maintain and assist with scheduling and billing for shelters, group camps, and special use areas. Assist with collecting and analyzing data relating to state park/historic site facility budget; provides recommendations relating to operational expenditures, visitor services, equipment/supply/service procurement, and facility expansion and repair. Greets the public and providing information and guidance to park visitors, and staff. Cleaning of park buildings, restrooms, campsites, and park grounds Participate in meetings, workshops and seminars requiring occasional travel and overnight stays. Must be able to work rotating shifts that include weekends, evenings, holidays as needed to respond to incidents and to visitors' needs at the park Maintain a valid vehicle operator's license to operate and maintain licensed vehicles, as well as tractors, mowers, skid steer, and other grounds related equipment. This position will be working with a diverse client base, including members of the public and other park staff. The ability to work well with others, willingness to learn, and a positive outlook will assist the candidate in being successful in this position. Assist with prescribed burns, wildfire suppression, herbicide application, and other natural or cultural activities as directed with the completion of Level 1 Prescribed Fire training. Communicate clearly and professionally in person and with written correspondence. This position may be required to obtain and maintain appropriate commercial operator's license, water/wastewater certifications, and/or other required licenses/certification. If required, and if you do not currently possess these license/certifications, you will be given six months to obtain necessary license/certification. AND To be successful in this position, a candidate will need the following skills: Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Customer Service : Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. Interpersonal Skills:(**) Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior. Equivalent to those typically gained by: a Bachelor's degree from an accredited college or university in the following fields: park management, parks and recreation, biology, natural sciences, history, business or public administration. (Additional education or experience may substitute for the required education or experience) Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. Benefits & Work-life Balance Our benefits package and flexible 40-hour work week promotes the mental and physical health of you and your family as you work towards achieving your professional goals. Benefits include paid vacation and sick leave, paid life insurance, medical, dental, vision and prescription insurance. Learn more here . How we invest in you: Exceptional professional development: mentoring from experienced professionals, cross-media training, career advancement opportunities, paid trainings and continuing education tuition assistance. Support for professional registrations when required, through paid study materials, fees, study time, test time, exam fees and licensure renewal fees. Jared Yocum at (660) 771-6344 or jared.yocum@dnr.mo.gov Or Amy Richards (Recruiter), 573-526-1640 or dnr.recruiter@dnr.mo.gov Closing Date/Time: 2024-04-25
San Diego State University
5500 Campanile Drive, San Diego, CA 92182, USA
Position Summary Under the direction of the Student Health Services Administrative Manager, the Referrals Coordinator will be responsible for processing all new patient referrals initiated from Student Health Services providers. This includes, but is not limited to coordinating appointments for patients, ensuring clinical documentation is complete and received for and from the referring provider, initiating health plan enrollment, establishing and maintaining relationships with specialists and imaging services, and developing systematic methods to address, improve and coordinate services to completion for our students. The incumbent is responsible for maintaining relationships internally and externally with peers, community partners, including hospital systems, ensuring that all new patients are given the resources to be seen and supported. The Referral Coordinator will work closely with the Medical Director and Lead Physician, the referral coordinator will also collaborate with campus departments including the Economic Crisis Response Team to identify students in food, housing or financial crises and Wellness and Health Promotion Department to provide patient education around healthy habits and health literacy. The referral coordinator will work directly with patients and peers to keep referrals moving forward proactively. Coordinating care that is safe, timely, effective, client-centered and efficient while keeping stakeholders up to date on progress. The referral coordinator will also assist with coverage for students scheduled to enroll with Family PACT and assist with billing and claims when needed. This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on or before June 30, 2025 with the possibility of reappointment. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:15 a.m. to 5:15 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary Student Health Services offers primary medical care and health promotion to students of San Diego State University through a wide range of programs and services. Care is provided by board certified physicians, certified nurse practitioners and other medical staff including nurses, clinical laboratory scientists, x-ray technologists, medical assistants, and pharmacists. In addition to the basic medical care, Student Health Services offers health education, orthopedics, osteopathic manipulative treatment and psychiatry. The mission of SDSU Student Health Services is to provide high-quality, convenient, student- focused medical care in a safe and welcoming environment, actively partnering with our student- patients to help them achieve and maintain healthy lives in support of their personal and academic success. Division of Student Affairs and Campus Diversity The Division works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures, while facilitating an integrated vision and shared responsibility for prioritizing and advancing institutional goals. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through: Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world; Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds; Enhancing the career and educational pathways of a diverse student body, the faculty and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences; Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and Cultivating relationships with the local community that advance the well-being of diverse individuals and communities. Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically: “The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.” For more information regarding Student Health Services, click here . Education and Experience Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Key Qualifications Experience obtaining and verifying eligibility and requesting/obtaining authorizations. Advanced understanding of and experience dealing with various types of insurance (i.e.HMOs, PPOs, IP As, POSs, EPOs, Medicare, Medi-Cal, etc.), federal and state programs such as Family PACT. Thorough understanding of the referral and authorization process. Strong computer skills including EHR/EMR experience. Working knowledge of healthcare delivery methods, medical office management and patient flow procedures, and clinical care practices. Demonstrated ability to maintain a high level of organization and use of time management skills. Proven experience in providing excellent customer service delivery. Skill in planning, organizing, coordinating and performing work in situations where numerous demands are involved. Ability to maintain patient confidentiality and adhere to HIPAA regulations. Ability to address sensitive issues and interact with people from various socioeconomic statuses. Analytical skills working with complex medical and social needs for patients and families. Experience working with pediatric, adolescent, or adult populations. Compensation and Benefits Starting salary upon appointment is not expected to exceed $4,510 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $4,379 - $7,922 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on April 4, 2024. To receive full consideration, apply by April 5, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Rachael Stalmann at rstalmann@sdsu.edu. Advertised: Mar 20 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 21, 2024
Position Summary Under the direction of the Student Health Services Administrative Manager, the Referrals Coordinator will be responsible for processing all new patient referrals initiated from Student Health Services providers. This includes, but is not limited to coordinating appointments for patients, ensuring clinical documentation is complete and received for and from the referring provider, initiating health plan enrollment, establishing and maintaining relationships with specialists and imaging services, and developing systematic methods to address, improve and coordinate services to completion for our students. The incumbent is responsible for maintaining relationships internally and externally with peers, community partners, including hospital systems, ensuring that all new patients are given the resources to be seen and supported. The Referral Coordinator will work closely with the Medical Director and Lead Physician, the referral coordinator will also collaborate with campus departments including the Economic Crisis Response Team to identify students in food, housing or financial crises and Wellness and Health Promotion Department to provide patient education around healthy habits and health literacy. The referral coordinator will work directly with patients and peers to keep referrals moving forward proactively. Coordinating care that is safe, timely, effective, client-centered and efficient while keeping stakeholders up to date on progress. The referral coordinator will also assist with coverage for students scheduled to enroll with Family PACT and assist with billing and claims when needed. This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on or before June 30, 2025 with the possibility of reappointment. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:15 a.m. to 5:15 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary Student Health Services offers primary medical care and health promotion to students of San Diego State University through a wide range of programs and services. Care is provided by board certified physicians, certified nurse practitioners and other medical staff including nurses, clinical laboratory scientists, x-ray technologists, medical assistants, and pharmacists. In addition to the basic medical care, Student Health Services offers health education, orthopedics, osteopathic manipulative treatment and psychiatry. The mission of SDSU Student Health Services is to provide high-quality, convenient, student- focused medical care in a safe and welcoming environment, actively partnering with our student- patients to help them achieve and maintain healthy lives in support of their personal and academic success. Division of Student Affairs and Campus Diversity The Division works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures, while facilitating an integrated vision and shared responsibility for prioritizing and advancing institutional goals. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through: Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world; Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds; Enhancing the career and educational pathways of a diverse student body, the faculty and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences; Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and Cultivating relationships with the local community that advance the well-being of diverse individuals and communities. Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically: “The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.” For more information regarding Student Health Services, click here . Education and Experience Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Key Qualifications Experience obtaining and verifying eligibility and requesting/obtaining authorizations. Advanced understanding of and experience dealing with various types of insurance (i.e.HMOs, PPOs, IP As, POSs, EPOs, Medicare, Medi-Cal, etc.), federal and state programs such as Family PACT. Thorough understanding of the referral and authorization process. Strong computer skills including EHR/EMR experience. Working knowledge of healthcare delivery methods, medical office management and patient flow procedures, and clinical care practices. Demonstrated ability to maintain a high level of organization and use of time management skills. Proven experience in providing excellent customer service delivery. Skill in planning, organizing, coordinating and performing work in situations where numerous demands are involved. Ability to maintain patient confidentiality and adhere to HIPAA regulations. Ability to address sensitive issues and interact with people from various socioeconomic statuses. Analytical skills working with complex medical and social needs for patients and families. Experience working with pediatric, adolescent, or adult populations. Compensation and Benefits Starting salary upon appointment is not expected to exceed $4,510 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $4,379 - $7,922 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on April 4, 2024. To receive full consideration, apply by April 5, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Rachael Stalmann at rstalmann@sdsu.edu. Advertised: Mar 20 2024 Pacific Daylight Time Applications close: Closing Date/Time:
CITY OF ATLANTA, GA
Atlanta, Georgia, United States
General Description and Classification Standards The Customer Assurance Specialist is responsible for supporting the DWM Customer Contact Center by auditing the accuracy and timeliness of service request on behalf of the department. Responsible for periodic review of departmental internal control procedures. Reviews business processes in order to identify and recommend process improvements that will increase efficiencies and/or accuracy of service requests, etc. Responsible for ensuring customer service meets the established standards of excellence. Monitors performance by measuring both quality and accuracy in our department. Ensures the handling of inquiries from initiation to completion. Supervision Received Direction received is very general and focuses on the end results and establishing/ensuring the customer service experience is a positive one. Essential Duties & Responsibilities • Serves as a representative for the Office of Customer Care and Billing Services providing offline support within a call center environment. • Addresses and manages customer related issues that are received through various support channels such as phone, email, live chat, and online web-portal • Uses knowledge base articles and resources to act as subject matter expert for the City of Atlanta Department of Watershed Management’s (DWM) mission, vision, values, operating procedures, and points of contact. • Provides information about (DWM) processes, polices and account related concerns. Assists customers with addressing service, billing, payment and leak related complaints. • Researches account records and various databases to resolve difficult customer inquiries or prepares documentation for Open Records Requests, • Uses various computer systems and software to perform data entry functions such as; entering, retrieving, reviewing accuracy, and correcting customer data when necessary • Collaborates with cross- functional teams to identify opportunities for process improvement and resolves complex customer impacting concerns • Coordinates customer site visits when necessary • Accurately documents and tracks customer interactions within account management systems and internal databases • Evaluates and interprets adequacy of quality assurance standards for implementation • Collects, analyzes, and prepares data reports to provide insights for business needs • Participates in special projects to support needs of the team and perform other duties as required or assigned when necessary • Maintains a working knowledge of all Customer Care and Billing Services policies and procedures in existing business systems related to the auditing process. Recommends changes to audit tools or methods based on policy, procedure and/or system changes Decision Making Within Department policy, recommends best processes for record-keeping, analysis, information storage, employee training and monitoring and other department operations. Leadership provided May lead or instruct less experienced workers in understanding the business process etc. Knowledge, Skills, and Abilities • High school diploma or equivalent; Associate degree in business or related field preferred • Must be able to perform each essential duty satisfactorily • Critical thinking skills and attention to detail across the value stream • Ability to objectively focus on process/procedural adherence and customer experience • Ability to build effective professional relationships with the leadership team to foster a collaborative approach to escalating critical issues, analysis and action planning • Organizational and time management skills; ability to meet deadlines and manage competing priorities • Ability to effectively communicate in writing and verbally with all levels of the organization Ability to facilitate small teams in root causes analysis Minimum Qualifications-Education and Experience • 5 -10 years of experience resolving customer complaints in a professional setting • Deep knowledge of processes/procedures • Demonstrated excellence in customer service in your previous/current role • Knowledge of spreadsheets, word processing and data entry • Exposure to various software systems such as EnQuesta, Hansen and ATLServ, ProcedureFlow Travel Requirements Occasional travel may be required for training purposes Preferred Education and Experience Associate degree or higher in business or related field and 10 years of experience resolving customer complaints in a professional setting Licensures and Certifications None formally required Essential capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. Closing Date/Time: 2024-05-08
Apr 25, 2024
Full Time
General Description and Classification Standards The Customer Assurance Specialist is responsible for supporting the DWM Customer Contact Center by auditing the accuracy and timeliness of service request on behalf of the department. Responsible for periodic review of departmental internal control procedures. Reviews business processes in order to identify and recommend process improvements that will increase efficiencies and/or accuracy of service requests, etc. Responsible for ensuring customer service meets the established standards of excellence. Monitors performance by measuring both quality and accuracy in our department. Ensures the handling of inquiries from initiation to completion. Supervision Received Direction received is very general and focuses on the end results and establishing/ensuring the customer service experience is a positive one. Essential Duties & Responsibilities • Serves as a representative for the Office of Customer Care and Billing Services providing offline support within a call center environment. • Addresses and manages customer related issues that are received through various support channels such as phone, email, live chat, and online web-portal • Uses knowledge base articles and resources to act as subject matter expert for the City of Atlanta Department of Watershed Management’s (DWM) mission, vision, values, operating procedures, and points of contact. • Provides information about (DWM) processes, polices and account related concerns. Assists customers with addressing service, billing, payment and leak related complaints. • Researches account records and various databases to resolve difficult customer inquiries or prepares documentation for Open Records Requests, • Uses various computer systems and software to perform data entry functions such as; entering, retrieving, reviewing accuracy, and correcting customer data when necessary • Collaborates with cross- functional teams to identify opportunities for process improvement and resolves complex customer impacting concerns • Coordinates customer site visits when necessary • Accurately documents and tracks customer interactions within account management systems and internal databases • Evaluates and interprets adequacy of quality assurance standards for implementation • Collects, analyzes, and prepares data reports to provide insights for business needs • Participates in special projects to support needs of the team and perform other duties as required or assigned when necessary • Maintains a working knowledge of all Customer Care and Billing Services policies and procedures in existing business systems related to the auditing process. Recommends changes to audit tools or methods based on policy, procedure and/or system changes Decision Making Within Department policy, recommends best processes for record-keeping, analysis, information storage, employee training and monitoring and other department operations. Leadership provided May lead or instruct less experienced workers in understanding the business process etc. Knowledge, Skills, and Abilities • High school diploma or equivalent; Associate degree in business or related field preferred • Must be able to perform each essential duty satisfactorily • Critical thinking skills and attention to detail across the value stream • Ability to objectively focus on process/procedural adherence and customer experience • Ability to build effective professional relationships with the leadership team to foster a collaborative approach to escalating critical issues, analysis and action planning • Organizational and time management skills; ability to meet deadlines and manage competing priorities • Ability to effectively communicate in writing and verbally with all levels of the organization Ability to facilitate small teams in root causes analysis Minimum Qualifications-Education and Experience • 5 -10 years of experience resolving customer complaints in a professional setting • Deep knowledge of processes/procedures • Demonstrated excellence in customer service in your previous/current role • Knowledge of spreadsheets, word processing and data entry • Exposure to various software systems such as EnQuesta, Hansen and ATLServ, ProcedureFlow Travel Requirements Occasional travel may be required for training purposes Preferred Education and Experience Associate degree or higher in business or related field and 10 years of experience resolving customer complaints in a professional setting Licensures and Certifications None formally required Essential capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. Closing Date/Time: 2024-05-08
MOHAVE COUNTY, AZ
Bullhead City, AZ, United States
Job Summary This is one classification in a progressive series of Office Administration positions which focuses on a variety of administrative support and clerical functions including front desk/reception functions as assigned. Incumbents have previous experience in performing specialized office tasks of the assigned department/area and need only a short introduction to the specific procedures, forms, and processes of the assigned position. Assignment to the Bookkeeping/Accounting functions require experience or training in Bookkeeping or Accounting tasks. REPORTS TO A higher level of authority. The incumbent has the responsibility for the completion of assigned tasks accurately and in a timely manner. Work is reviewed through observation and evaluation of work performance and tasks completed by the incumbent. SUPERVISION EXERCISED As assigned may assist in training new clerical employees, temporaries and volunteers. Essential Job Functions Duties may include, but are not limited to, the following: Meets and greets the public. Receives phone calls and responds to questions concerning department procedures or directs query to an individual or department as appropriate. May talk with individuals to gather preliminary information or verify information for various County programs or activities. As requested, review work of other staff for conformance to regulations. Understands and interprets procedures and practices related to various departmental and assigned programs. Assists an office superior by performing routine administrative details including but not limited to: sorting and routing department mail, making copies, scanning documents, filing, alphabetizing documents and date stamping incoming documents, maintaining waiting lists for services, maintain program specific databases and spreadsheets. Contacts vendors to obtain prices and purchases various supplies and materials. Maintains and establishes associated files to include entering information and documents into filing and data systems ensuring completeness and accuracy. Types forms, letters, reports and file cards from draft, or rough copy. Prepares follow-up correspondence or calls to obtain additional information or to respond to inquiries. Prepares standardized reports and statements. Processes payments in the database. Records attendance and documents notes at required meetings. Collects, compiles and submits data for use in statistical reports, internal operating studies or policy formulation. Meets established deadlines and informs concerned parties of deadlines and appointments. Maintains an inventory of materials on-hand and notifies the supervisor when supplies are needed. May order supplies as required. Maintain a high level of confidentiality of information. Present and conduct themselves in a professional manner at all times. Communicate in a courteous and helpful manner as well as clear and concise manner at all times. Resolve complaints within scope of information and authority, and/or refer to chain-of-command as appropriate. As assigned to Assessor: Under oversight by Office Specialist, reviews non-complex recorded documents that relate to property ownership for adherence to standards required in order to update Assessor’s real property database. Initiates written and/or telephone communications with property owners to assist in clarification and/or correction of ownership issues as directed by Office Specialist. Performs data entry within real property database for ownership changes based on valid recorded documents provided by other departments. Under oversight by Office Specialist, reviews non-commercial real property sales transactions, performing initial simple analysis processes to validate sales prices. Assists in administering various programs related to property tax exemptions, valuation freezes, and property tax deferrals, by reviewing applications, gathering supplemental documentation, and performing data entry functions. Under oversight by Office Specialist, reviews and routes workflow documents relating to creation or deletion of new parcels that result from splitting or combining existing parcels and performs data entry in real property database for non-complex parcel creation/deletions. Routes routine documents relating to ownership and improvement changes for centrally valued properties in conjunction to the Arizona Department of Revenue. Assists in reviewing annual centrally valued property data upload received from Arizona Department of Revenue for accuracy. Participates in regular training courses or conferences to ensure knowledge and skills relating to job-specific practices are up to date. As assigned to Arizona @ Work functions: Keeps current files of resources available to area residents and provides information about how to obtain the services. May record each contact made with clients into database for program requirement. May provide clients and staff with notices of workforce and community activities, resources and services and encourages client utilization. As Assigned may: coordinate/facilitate workshops, informational sessions, community events, and assist Arizona @ Work Career Center clients with employment applications and registration into the statewide employment database, job clubs and assessments. As Assigned may assist with Arizona @ Work outreach services and provide assistance at area job fairs and functions. As assigned Bookkeeping/Accounting functions: Posts to and maintains a variety of ledgers. Prepares or assists in preparing special and regular reports. Receives, records and deposits cash receipts. Prepares daily tabulations and reports of cash receipts. Distributes receipts to proper funds following established routines. Prepares checks for deposit. Classifies receipts and disbursements in accordance with established codes, referring questionable allocations to superiors. Maintains billing and posting of charges and credits to accounts. Prepares summary sheets and trial balances. Keeps and controls books for subsidiary and operating funds. As assigned Cashier Functions: Receives money from the public in payment of taxes, fees, service charges, and materials sold. Clears register on to daily remittance sheets. Puts money into register, records daily receipts. Performs a trial balance at end of shift. Runs daily reports. Maintains control on memo debits. Enters memo credits to the Title Companies. Records deeds submitted by title companies. Completes endorsement stamp. Indicates action taken on receipts. Collects proper fees. Makes any refunds. Puts all documents recorded at the counter through the register. Recalculates receipts received from personal property. Rings correct amount in cash register. Gives change. As assigned Clerk Typist: Composes and types letters, routine correspondence, memos, reports, forms, notices, permits, receipts, vouchers, news releases, articles, meeting minutes, bulletins, speeches, invoices, requisitions, purchase orders, claims, expense reports, tabulations, accounting and financial statements, manuals, and various other material from rough drafts, verbal instructions or established procedures. Proofreads documents; copies and collates typed materials. Posts to various moderately complex clerical, fiscal and/or other records according to established policies and procedures. Sorts, tabulates and summarizes various statistical and associated data. Accepts required fees and creates deposits and related reports. Processes transactions including issuing various licenses and permits, accepting required permitting fees, and/or other relative transactions. Checks and verifies calculation of billing statements, invoices and other documents requiring payment. Establishes and maintains filing systems and records retention schedules. Sorts and distributes incoming mail; prepares outgoing mail. Operates common office equipment to include computer keyboards, Fax machines, copiers, laminators and related peripheral equipment in completing work assignments. Scanning of documents. Scheduling of meetings, meeting locations; registrations for conferences and/or training classes; reservations for motels and/or conferences. As assigned to Legal Process: Duties may include, but not limited to the following: Receives documents via email, mail, or delivery and may scan, copy, file and route as required. Collects fees and fines. Maintains archived records and keeps storage area organized. Processes legal documents to include, but not limited to, claims, writs, executions, attachments, warrants, summons, Deeds of Trust, etc. Delivers and Files/records legal documents with Court or other entities. Prepares letters or calls to obtain additional information or advise clients of changes in court appearances or meetings. Enter or update information in Justware legal database/case management system. As assigned to Public Health: Create and maintain a supportive work environment with other departments and community programs, Public Health divisions, and Public Health leadership on accreditation domain while maintaining a culture of quality improvement. Apply basic principles, practices, techniques, teaching, and communication methods related to the age, gender, race/ethnicity, educational level and socioeconomic status of community members. Communicate and act in a culturally competent and professional manner maintaining cooperative relationships with community members, co-workers, and work contacts. As assigned to Victim Services: Recruiting volunteers. Developing training curriculum and conducting training sessions for the volunteers that perform crisis intervention. Assisting victims with Victim Compensation applications. Completion of applications for Orders of Protection and Injunctions Against Harassment. Navigation of the criminal justice system, referrals to community service agencies, and assistance in exercising statutory rights. Writing and reviewing progress of cases after attending court on behalf of the victim. The Volunteer Coordinator/Court Advocate is subject to emergency call-out and stand-by during off-duty hours in order to respond to crisis situations. Provides victims court accompaniment to hearings/trials. Explains the victims' rights under the Arizona Constitutional Victims' Bill of Rights. As assigned to Risk Management: Monitors records for compliance with records retention policy and advises superior when records require destruction. Reviews vendor/contractor certificates of insurance for compliance with County requirements and manages filing and required annual updates of certificates. Monitors volunteer rosters, training, and qualification compliance. As assigned to Central Services: Receives calls from the public regarding questions about the County's operations and transfers to the appropriate Department. Manages high volume of inbound calls in a timely manner. Identifies customers’ needs, clarify information, research various issues, and provide solutions and/or alternatives. Understands County personnel, departments, and responsibilities for proper disposition of calls. Assists the public in person and/or on phone; records complaints, takes messages and routes calls to appropriate personnel. Maintains standards, procedures, and techniques for efficiency of work. Resolves complaints within scope of information and authority, and/or refer to chain-of-command as appropriate. Drives a county vehicle to various department office locations on specific scheduled timed routes. Picks up and delivers United States (U.S.) Mail to the U.S. Post Office and inter-office material throughout the County according to established schedule. Sorts, separates, and arranges all incoming mail for appropriate delivery. Receives, unloads, and stores mail material deliveries from vendors. Operates County equipment (to move heavy objects) such as pallet tack, dolly, forklift, carts, etc. Maintains a clean operating mail delivery vehicle inside and out. Assists with warehousing and store keeping tasks to include acquiring, receiving, identifying, handling, storing, issuing, and delivering a wide variety of materials, parts and supplies utilizing computer software and hardware. Assists with the photographs and display of items for auctions and places on the website. Assists customers with viewing and requesting available surplus. Palletize, stack, and store surplus/ auction items, using forklifts, material handling, equipment, and other specialized equipment. Utilizes material handling equipment such as pallet jacks and hand truck to handle, pick up or deliver materials and supplies. Performs housekeeping tasks to monitor the safety, security, and cleanliness of area. SECONDARY JOB FUNCTIONS Performs special assignments as requested. Performs related work as required. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications High School diploma/ GED (General Education Degree). Two (2) years minimum of progressive office support and clerical training. An equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. Preferred Education, Experience and Training for Bookkeeping/Accounting Assignment 2 yrs cash handling and/or bookkeeping experience OR 2-year Associate Degree in Accounting or Finance or Business with an Accounting emphasis. SPECIAL JOB REQUIREMENT May be required to possess a valid Driver's License at the start of employment and maintain said license while employed in this position. May be required to provide acceptable driving history at no cost to the County. Knowledge, Skills & Abilities Knowledge of: Modern office practices and records management/maintenance procedures. English grammar and spelling. Basic mathematics required to calculate and perform general accounting procedures. Filing and information systems, including EXCEL spreadsheets and Microsoft Word. Mohave County Personnel Policies & Procedures and Department Regulations. Skill in: Effectively operating personal computers, calculators and peripheral hardware and software products to provide guidance on the maintenance and implementation of developmental procedures of department to which assigned. Ability to: Communicate clearly and concisely, both orally and in writing with all people. Use databases and other forms of electronic data storage. Maintain accurate and up-to-date records and documentation. Establish and maintain cooperative working relationships with those contacted in the course of work. Obtain data from the computer during on-line operations, including interpreting technical and departmental information encountered in the performance of responsibilities. Maintain a high standard of confidentiality. Understand brief, written or oral directions and grasp ideas quickly in order to carry out instructions, solve problems with initiative and exercise good judgment. Organize workload to ensure determinations are made on a time basis. Act in a professional manner and professional in communication with others. Comply with Mohave County Personnel Policies & Procedures and Department Regulations. Perform the essential functions of the job with or without a reasonable accommodation.
Apr 06, 2024
Full Time
Job Summary This is one classification in a progressive series of Office Administration positions which focuses on a variety of administrative support and clerical functions including front desk/reception functions as assigned. Incumbents have previous experience in performing specialized office tasks of the assigned department/area and need only a short introduction to the specific procedures, forms, and processes of the assigned position. Assignment to the Bookkeeping/Accounting functions require experience or training in Bookkeeping or Accounting tasks. REPORTS TO A higher level of authority. The incumbent has the responsibility for the completion of assigned tasks accurately and in a timely manner. Work is reviewed through observation and evaluation of work performance and tasks completed by the incumbent. SUPERVISION EXERCISED As assigned may assist in training new clerical employees, temporaries and volunteers. Essential Job Functions Duties may include, but are not limited to, the following: Meets and greets the public. Receives phone calls and responds to questions concerning department procedures or directs query to an individual or department as appropriate. May talk with individuals to gather preliminary information or verify information for various County programs or activities. As requested, review work of other staff for conformance to regulations. Understands and interprets procedures and practices related to various departmental and assigned programs. Assists an office superior by performing routine administrative details including but not limited to: sorting and routing department mail, making copies, scanning documents, filing, alphabetizing documents and date stamping incoming documents, maintaining waiting lists for services, maintain program specific databases and spreadsheets. Contacts vendors to obtain prices and purchases various supplies and materials. Maintains and establishes associated files to include entering information and documents into filing and data systems ensuring completeness and accuracy. Types forms, letters, reports and file cards from draft, or rough copy. Prepares follow-up correspondence or calls to obtain additional information or to respond to inquiries. Prepares standardized reports and statements. Processes payments in the database. Records attendance and documents notes at required meetings. Collects, compiles and submits data for use in statistical reports, internal operating studies or policy formulation. Meets established deadlines and informs concerned parties of deadlines and appointments. Maintains an inventory of materials on-hand and notifies the supervisor when supplies are needed. May order supplies as required. Maintain a high level of confidentiality of information. Present and conduct themselves in a professional manner at all times. Communicate in a courteous and helpful manner as well as clear and concise manner at all times. Resolve complaints within scope of information and authority, and/or refer to chain-of-command as appropriate. As assigned to Assessor: Under oversight by Office Specialist, reviews non-complex recorded documents that relate to property ownership for adherence to standards required in order to update Assessor’s real property database. Initiates written and/or telephone communications with property owners to assist in clarification and/or correction of ownership issues as directed by Office Specialist. Performs data entry within real property database for ownership changes based on valid recorded documents provided by other departments. Under oversight by Office Specialist, reviews non-commercial real property sales transactions, performing initial simple analysis processes to validate sales prices. Assists in administering various programs related to property tax exemptions, valuation freezes, and property tax deferrals, by reviewing applications, gathering supplemental documentation, and performing data entry functions. Under oversight by Office Specialist, reviews and routes workflow documents relating to creation or deletion of new parcels that result from splitting or combining existing parcels and performs data entry in real property database for non-complex parcel creation/deletions. Routes routine documents relating to ownership and improvement changes for centrally valued properties in conjunction to the Arizona Department of Revenue. Assists in reviewing annual centrally valued property data upload received from Arizona Department of Revenue for accuracy. Participates in regular training courses or conferences to ensure knowledge and skills relating to job-specific practices are up to date. As assigned to Arizona @ Work functions: Keeps current files of resources available to area residents and provides information about how to obtain the services. May record each contact made with clients into database for program requirement. May provide clients and staff with notices of workforce and community activities, resources and services and encourages client utilization. As Assigned may: coordinate/facilitate workshops, informational sessions, community events, and assist Arizona @ Work Career Center clients with employment applications and registration into the statewide employment database, job clubs and assessments. As Assigned may assist with Arizona @ Work outreach services and provide assistance at area job fairs and functions. As assigned Bookkeeping/Accounting functions: Posts to and maintains a variety of ledgers. Prepares or assists in preparing special and regular reports. Receives, records and deposits cash receipts. Prepares daily tabulations and reports of cash receipts. Distributes receipts to proper funds following established routines. Prepares checks for deposit. Classifies receipts and disbursements in accordance with established codes, referring questionable allocations to superiors. Maintains billing and posting of charges and credits to accounts. Prepares summary sheets and trial balances. Keeps and controls books for subsidiary and operating funds. As assigned Cashier Functions: Receives money from the public in payment of taxes, fees, service charges, and materials sold. Clears register on to daily remittance sheets. Puts money into register, records daily receipts. Performs a trial balance at end of shift. Runs daily reports. Maintains control on memo debits. Enters memo credits to the Title Companies. Records deeds submitted by title companies. Completes endorsement stamp. Indicates action taken on receipts. Collects proper fees. Makes any refunds. Puts all documents recorded at the counter through the register. Recalculates receipts received from personal property. Rings correct amount in cash register. Gives change. As assigned Clerk Typist: Composes and types letters, routine correspondence, memos, reports, forms, notices, permits, receipts, vouchers, news releases, articles, meeting minutes, bulletins, speeches, invoices, requisitions, purchase orders, claims, expense reports, tabulations, accounting and financial statements, manuals, and various other material from rough drafts, verbal instructions or established procedures. Proofreads documents; copies and collates typed materials. Posts to various moderately complex clerical, fiscal and/or other records according to established policies and procedures. Sorts, tabulates and summarizes various statistical and associated data. Accepts required fees and creates deposits and related reports. Processes transactions including issuing various licenses and permits, accepting required permitting fees, and/or other relative transactions. Checks and verifies calculation of billing statements, invoices and other documents requiring payment. Establishes and maintains filing systems and records retention schedules. Sorts and distributes incoming mail; prepares outgoing mail. Operates common office equipment to include computer keyboards, Fax machines, copiers, laminators and related peripheral equipment in completing work assignments. Scanning of documents. Scheduling of meetings, meeting locations; registrations for conferences and/or training classes; reservations for motels and/or conferences. As assigned to Legal Process: Duties may include, but not limited to the following: Receives documents via email, mail, or delivery and may scan, copy, file and route as required. Collects fees and fines. Maintains archived records and keeps storage area organized. Processes legal documents to include, but not limited to, claims, writs, executions, attachments, warrants, summons, Deeds of Trust, etc. Delivers and Files/records legal documents with Court or other entities. Prepares letters or calls to obtain additional information or advise clients of changes in court appearances or meetings. Enter or update information in Justware legal database/case management system. As assigned to Public Health: Create and maintain a supportive work environment with other departments and community programs, Public Health divisions, and Public Health leadership on accreditation domain while maintaining a culture of quality improvement. Apply basic principles, practices, techniques, teaching, and communication methods related to the age, gender, race/ethnicity, educational level and socioeconomic status of community members. Communicate and act in a culturally competent and professional manner maintaining cooperative relationships with community members, co-workers, and work contacts. As assigned to Victim Services: Recruiting volunteers. Developing training curriculum and conducting training sessions for the volunteers that perform crisis intervention. Assisting victims with Victim Compensation applications. Completion of applications for Orders of Protection and Injunctions Against Harassment. Navigation of the criminal justice system, referrals to community service agencies, and assistance in exercising statutory rights. Writing and reviewing progress of cases after attending court on behalf of the victim. The Volunteer Coordinator/Court Advocate is subject to emergency call-out and stand-by during off-duty hours in order to respond to crisis situations. Provides victims court accompaniment to hearings/trials. Explains the victims' rights under the Arizona Constitutional Victims' Bill of Rights. As assigned to Risk Management: Monitors records for compliance with records retention policy and advises superior when records require destruction. Reviews vendor/contractor certificates of insurance for compliance with County requirements and manages filing and required annual updates of certificates. Monitors volunteer rosters, training, and qualification compliance. As assigned to Central Services: Receives calls from the public regarding questions about the County's operations and transfers to the appropriate Department. Manages high volume of inbound calls in a timely manner. Identifies customers’ needs, clarify information, research various issues, and provide solutions and/or alternatives. Understands County personnel, departments, and responsibilities for proper disposition of calls. Assists the public in person and/or on phone; records complaints, takes messages and routes calls to appropriate personnel. Maintains standards, procedures, and techniques for efficiency of work. Resolves complaints within scope of information and authority, and/or refer to chain-of-command as appropriate. Drives a county vehicle to various department office locations on specific scheduled timed routes. Picks up and delivers United States (U.S.) Mail to the U.S. Post Office and inter-office material throughout the County according to established schedule. Sorts, separates, and arranges all incoming mail for appropriate delivery. Receives, unloads, and stores mail material deliveries from vendors. Operates County equipment (to move heavy objects) such as pallet tack, dolly, forklift, carts, etc. Maintains a clean operating mail delivery vehicle inside and out. Assists with warehousing and store keeping tasks to include acquiring, receiving, identifying, handling, storing, issuing, and delivering a wide variety of materials, parts and supplies utilizing computer software and hardware. Assists with the photographs and display of items for auctions and places on the website. Assists customers with viewing and requesting available surplus. Palletize, stack, and store surplus/ auction items, using forklifts, material handling, equipment, and other specialized equipment. Utilizes material handling equipment such as pallet jacks and hand truck to handle, pick up or deliver materials and supplies. Performs housekeeping tasks to monitor the safety, security, and cleanliness of area. SECONDARY JOB FUNCTIONS Performs special assignments as requested. Performs related work as required. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications High School diploma/ GED (General Education Degree). Two (2) years minimum of progressive office support and clerical training. An equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. Preferred Education, Experience and Training for Bookkeeping/Accounting Assignment 2 yrs cash handling and/or bookkeeping experience OR 2-year Associate Degree in Accounting or Finance or Business with an Accounting emphasis. SPECIAL JOB REQUIREMENT May be required to possess a valid Driver's License at the start of employment and maintain said license while employed in this position. May be required to provide acceptable driving history at no cost to the County. Knowledge, Skills & Abilities Knowledge of: Modern office practices and records management/maintenance procedures. English grammar and spelling. Basic mathematics required to calculate and perform general accounting procedures. Filing and information systems, including EXCEL spreadsheets and Microsoft Word. Mohave County Personnel Policies & Procedures and Department Regulations. Skill in: Effectively operating personal computers, calculators and peripheral hardware and software products to provide guidance on the maintenance and implementation of developmental procedures of department to which assigned. Ability to: Communicate clearly and concisely, both orally and in writing with all people. Use databases and other forms of electronic data storage. Maintain accurate and up-to-date records and documentation. Establish and maintain cooperative working relationships with those contacted in the course of work. Obtain data from the computer during on-line operations, including interpreting technical and departmental information encountered in the performance of responsibilities. Maintain a high standard of confidentiality. Understand brief, written or oral directions and grasp ideas quickly in order to carry out instructions, solve problems with initiative and exercise good judgment. Organize workload to ensure determinations are made on a time basis. Act in a professional manner and professional in communication with others. Comply with Mohave County Personnel Policies & Procedures and Department Regulations. Perform the essential functions of the job with or without a reasonable accommodation.
Texas Tech University Health Sciences Center
Lubbock, TX
Patient Services Supervisor Lubbock 37290BR Position Description Champions a values based culture to promote unit effectiveness. Directs and supervises Patient Services staff in the processing of patients. Supervises scheduling of appointments, patient visits, the receiving of patients, and the maintenance of records; supervises processing of charges for clinic services, filing of insurance claims, responses to requests for information from patients and insurance companies and the maintenance of related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Major/Essential Functions Work with the Program Director to coordinate and oversee day to day operations. Computer scheduling and communication of mental health and Phone service/appointments. Develops procedures and workflows with administrator for efficient operations. Works in collaboration with primary care health providers, case management providers, employees, and outside consultants as needed to ensure a high-quality continuum of care that comprehensively meets the needs of the patient. Develops strategies for improved efficiency and evaluate performance of team operations to pinpoint areas for improvement Supervises assigned team members for daily operations and leads team for departmental objectives Trains new staff as appropriate on health systems work flows and PSS workflows. Conducted follow-up calls with patients post-appointment to ensure satisfaction. Assisted patients with paperwork and appointment preparation. Responded promptly and professionally to urgent requests from providers or patients. Processed specialist visits referrals according to protocols. Collaborated effectively with healthcare professionals and staff. Updated patient profiles via computer system data entry. Maintained cleanliness of waiting area. Lead the front desk operations including answering phones, scheduling, insurance verification, and payments collection. Verified insurance eligibility through online systems or phone calls. Interact with patients and faculty, handling additional tasks as needed. Handle daily mail, faxes, and emails with high confidentiality. Ensure all insurance pre-visits, pre-authorizations, and referrals were on file before visits. Collected co-pays, deductibles, and co-insurance payments from patients. Provides billing inquires to the coders to help discuss with patients. Handled medical records, ensuring compliance with legal and HIPAA regulations. Organized weekly meetings with administrator to discuss relevant information. Collaborated with Clinic Leadership to improve clinic flow and patient satisfaction. Promoted teamwork and positive patient perceptions through effective communication. Complete duties/projects as assigned by department administrator. Required Qualifications High school diploma or equivalent. A minimum of five (5) years of customer service experience of which two (2) years are in an of supervisory role. Experience in a clinic or physician's office preferred. OR At least three (3) years of experience at TTUHSC in the Patient Services Program, one (1) year of supervisory experience. To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=861687 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx. Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-8cfcec08843fc64b856de3be2174a958
Apr 16, 2024
Full Time
Patient Services Supervisor Lubbock 37290BR Position Description Champions a values based culture to promote unit effectiveness. Directs and supervises Patient Services staff in the processing of patients. Supervises scheduling of appointments, patient visits, the receiving of patients, and the maintenance of records; supervises processing of charges for clinic services, filing of insurance claims, responses to requests for information from patients and insurance companies and the maintenance of related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Major/Essential Functions Work with the Program Director to coordinate and oversee day to day operations. Computer scheduling and communication of mental health and Phone service/appointments. Develops procedures and workflows with administrator for efficient operations. Works in collaboration with primary care health providers, case management providers, employees, and outside consultants as needed to ensure a high-quality continuum of care that comprehensively meets the needs of the patient. Develops strategies for improved efficiency and evaluate performance of team operations to pinpoint areas for improvement Supervises assigned team members for daily operations and leads team for departmental objectives Trains new staff as appropriate on health systems work flows and PSS workflows. Conducted follow-up calls with patients post-appointment to ensure satisfaction. Assisted patients with paperwork and appointment preparation. Responded promptly and professionally to urgent requests from providers or patients. Processed specialist visits referrals according to protocols. Collaborated effectively with healthcare professionals and staff. Updated patient profiles via computer system data entry. Maintained cleanliness of waiting area. Lead the front desk operations including answering phones, scheduling, insurance verification, and payments collection. Verified insurance eligibility through online systems or phone calls. Interact with patients and faculty, handling additional tasks as needed. Handle daily mail, faxes, and emails with high confidentiality. Ensure all insurance pre-visits, pre-authorizations, and referrals were on file before visits. Collected co-pays, deductibles, and co-insurance payments from patients. Provides billing inquires to the coders to help discuss with patients. Handled medical records, ensuring compliance with legal and HIPAA regulations. Organized weekly meetings with administrator to discuss relevant information. Collaborated with Clinic Leadership to improve clinic flow and patient satisfaction. Promoted teamwork and positive patient perceptions through effective communication. Complete duties/projects as assigned by department administrator. Required Qualifications High school diploma or equivalent. A minimum of five (5) years of customer service experience of which two (2) years are in an of supervisory role. Experience in a clinic or physician's office preferred. OR At least three (3) years of experience at TTUHSC in the Patient Services Program, one (1) year of supervisory experience. To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=861687 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx. Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-8cfcec08843fc64b856de3be2174a958