EXCEL Academic Life Planning Counselor - Student Services Professional III (Temporary through June 30, 2022, with the possibilit (500232)

  • Cal State University (CSU) East Bay
  • Hayward, California
  • Sep 28, 2021
Full Time Education and Training Human and Social Services Planning and Development

Job Description


Salary and Benefits

Salary Range: $4,691.00/month to $6,683.00/month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,691.00/month to $5,687.00/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit https://www.csueastbay.edu/hr/benefits/index.html

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

EXCEL, a US Department of Education Student Support Services Program, is a federal grant that provides low income, first generation college, and disabled undergraduates with supportive academic services, including academic advising, career and goal planning, multi-subject tutoring, scholarship guidance, graduate school advising, personal counseling, and guidance on determining learning style and balancing academic and personal responsibilities. This position provides these services to a caseload of EXCEL students.

The EXCEL Academic Life Planning Counselor is a grant funded full-time, temporary position through June 30, 2022 with the possibility of reappointment for a maximum of 3 years from the date of hire. The duration of this temporary appointment cannot exceed three years from the date of hire.


Counseling and Advising
  • Determine each participant's need for program services by completing a Need Assessment.
  • Monitor each participant's on-going progress and performance by reviewing the EXCEL Planner/DG audits. Provide participants with one or more of the program's eight student services.
  • Monitor participant's financial aid to minimize loans, maximize grants and Scholarships and assist with scholarship applications.

Participant Recruitment
  • Assess each prospective participant's need for program services.
  • Attend university orientation sessions and information fairs to meet prospective students.
  • Assist in recruiting and identifying prospective program participants.
  • Arrange information-exchange meetings with allied campus programs, i.e. SDRC, Workability, CaPS, etc.
  • Verify eligibility for program.

Data Collection and Assessment
  • Coordinate collection of data for program and division quarterly and annual data reports.
  • Maintain accurate and timely records of student contacts on the Uniform Data Base.
  • Collaborate with Division units and staff to assess student performance, need, and satisfaction.
  • Produce quarterly counselor reports.

Writing and Reporting
  • Assist in collecting data and materials required to complete the SSS grant application.
  • Assist Director in writing assigned sections of the grant application.
  • Write letters in support of participants' applications for jobs, graduate school, internships, scholarships, etc.

  • Refer participants to other appropriate campus services to meet their needs.
  • Represent the program at various university and division meetings and committees.
  • Publish and assist in writing articles for EXCEL's Quarterly newsletter.
  • Coordinate appropriate workshops to meet student needs.

Required Qualifications
  • Knowledge of GE, major, and graduation requirements
  • Knowledge of university policy and procedures regarding all academic concerns
  • Ability to interpret and use appropriate PeopleSoft admission, registration, advising, financial aid screens;
  • Ability to assess student's skill level based on information provided
  • Knowledge of the calculation of grade point deficiencies (GPD), grade point average (GPA), and the impact of academic renewal on the GPA and GPD
  • Knowledge of policies and procedures governing academic probation, disqualification, academic renewal, and reinstatement
  • Proficient in utilizing the computer, Word processing software, MS Access and other database software
  • Knowledge of departmental, divisional and university protocol
  • Knowledge of interviewing and counseling skills and the ability to apply these to the counseling session
  • General knowledge of financial aid process and policies
  • Knowledge of group facilitation processes and advanced human relations skills
  • Knowledge of values and worldview of various cultures represented in the EOP program
  • Ability to interact and work cooperatively with a diverse student population and staff
  • Thorough knowledge of the principles of individual and group behavior
  • General knowledge of individual counseling techniques
  • Working knowledge of student services programs outside of EOP
  • Ability to analyze complex situations accurately and adopt effective courses of action
  • Ability to carry out a variety of professionally complex assignments without detailed instructions
  • Demonstrated ability to communicate effectively with diverse student, faculty, staff and community is essential.

Minimum Qualifications


Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.

A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.


Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Preferred Skills and Knowledge
  • At least one year of experience working with students confronting similar issues faced by first generation, low income students in college setting.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at http://www.csueastbay.edu/smokeandtobaccofree/

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at: http://www.csueastbay.edu/upd/safety-and-security-reports.html


Cal State East Bay is not a sponsoring agency for Staff or Management positions.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

CSU Vaccination Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@csueastbay.edu.

Closing Date/Time: Open until filled

Job Address

Hayward, California 94542 United States View Map