Job Description Office of Information Technology
Annual Salary Range: $90,275 - $120,362
Exempt / Union RepresentedOperations Product Owner/ BSA
We're looking for a Senior Product Owner to work hand in hand with our Operations team to help drive the product roadmaps that are the backbone of our operations. Who you are:
You must have an incredibly high level of curiosity, attention to detail, and the drive for accuracy. You must be able to explain complex solutions in simple business language. The right candidate will have strong analytical skills, practical business experience, and ambition to significantly impact the roadmap of our business. What you'll be doing:
You'll serve as a key contributor to the State Bar's IT Operations team. In this position, you will serve as the bridge between the customer service and the engineering teams to ensure our products meet the changing business needs of the organization. You will lead efforts to implement process improvements to a hybrid infrastructure environment. You will influence decision-making by driving business requirements, recommending experiments, and implementing data analytics. Responsibilities
- Develop and execute against a product roadmap using data and customer insights to identify opportunities.
- Clearly articulate the 'what' and be able to justify the 'why' through discussion and documentation.
- Champion the vision of the stakeholders by leveraging data and analysis to prioritize projects based on projected business impact.
- Identify product features and scope. This includes breaking down business requirements into meaningful epics and writing clear and detailed user stories for the scrum team.
- Work with developers and leadership team to prioritize bugs, resolving blocking issues, provide product sign-off, and release features on time.
- Own and refine the scrum team backlog
- Demonstrated strength in building trust, driving alignment, and anticipating impediments across a diverse set of stakeholders.
- Responsible for validating releases against completed stories so they can be released to production. This includes validating that the story meets acceptance criteria.
- Foster and contribute to a culture of continuous improvement
- Experience owning feature delivery and tradeoffs of a product.
- Strong oral and written communication skills, and demonstrated ability to influence others
- Bachelor's degree, preferably in a technical discipline
- 3+ years of experience as a Product Owner in an Agile environment.
- 2 to 4 years of experience in software development, systems administration, or technical consulting/support.
- 2+ years of experience in a Cloud environment (Azure or AWS)
- Strong analytical ability that enables you to break down complex problems and synthesize insights from data
- Organizational skills to manage multiple projects and priorities
- Experience with stakeholder management
- Knowledge of platform technology and architecture
- Adapt quickly to changes in policies, procedures, assignments, and work locations
- Experience in Microsoft products from Office 365 to Azure
Under general supervision, performs complex, advanced work of a professional nature and coordinates and serves as project manager on complex systems development and enhancement projects, utilizing skills that require an understanding of complex business processes and requirements and the development of applications to streamline/automate processes; works with a significant amount of independent authority and judgment. Incumbents' primary responsibilities consist of managing large, complex projects and leading project teams and/or providing expertise and lead direction to other professional staff responsible for business systems analysis and the development of technical solutions. May provide functional or direct supervision over subordinate technical and/or professional staff. DISTINGUISHING CHARACTERISTICS
This is the lead/advanced journey-level class in the IT Business Systems Analyst classification series. This classification is distinguished from the IT Business Systems Analyst II in that incumbents in the Senior IT Business Systems Analyst classification are responsible for performing complex professional business analysis and application development related duties that include providing lead direction to other analytical staff and providing strategic input; and/or coordinating and managing projects that are moderate to large in size and scope, requiring coordination across multiple departments/divisions, the direction of multiple professional technical staff, and the procurement/utilization of significant resources. EXAMPLES OF ESSENTIAL DUTIES
Duties may include, but are not limited to the following:
EMPLOYMENT STANDARDS Knowledge of:
- Trains, leads, and provides technical guidance to professional and technical staff assigned to business systems analysis; directs the work of peers and/or subordinate professional Information Technology staff on assigned projects.
- Analyzes and evaluates business requirements, consults with personnel from various departments and identifies areas for the development of technical solutions to automate and/or improve business processes.
- Provides recommendations on new or enhanced systems, software, upgrades and modifications.
- Evaluates and balances the requirements/needs of multiple departments/divisions in identifying the technical solution that will best meet the identified needs.
- Participates in developing strategic plans for systems/applications development for the State Bar.
- Acts as the project lead over moderate/large business automation projects; develops and monitors project budgets and resources; interfaces with clients to define project scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project requirements; designs and implements project testing and quality assurance processes. Project-related duties may include:
- Determining and developing cost benefit analyses for project justifications; developing projected budgets and resources needed to conduct the work; evaluating risk concerns and options; providing technical input into the development of specifications for "requests for proposals" pertaining to external services; reviewing vendor submissions and providing recommendations on vendor selection.
- Serving as the primary client interface on assigned projects; reviewing recommendations with clients and receiving approval to proceed; providing updates on project status, timelines, and problems; reviewing final outcomes with the client and obtaining their sign off that all work has been conducted in accordance with client requirements.
- Assigning and directing project team members that cross multiple IT disciplines and/or departments; as well as other resources, on assigned projects to ensure compliance with schedule, budget and project specifications.
- Coordinating the activities of contract personnel and/or vendors, consistent with project plans; identifying and resolving obstacles to progress.
- Designing and directing project testing and quality assurance processes for assigned projects.
- Coordinates and conducts user training sessions; develops and updates user documentation, written instructions, training guides, manuals and materials for users and applications support staff; meets with users to provide information regarding system changes and enhancements and to address any questions or issues.
- Prepares complex reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions.
- Recommends the appointment of personnel; provides or coordinates staff training; provides standards and operating guidelines; provides timely input on performance evaluations and disciplinary matters.
- Develops programming specifications to serve as guidelines for application development staff for complex system enhancements and modifications; confers with application development staff to clarify program specifications.
- Principles and practices of effective team building, team leadership and conflict resolution.
- Advanced principles and practices of project management and work flow analysis.
- System development life cycle.
- A broad range of operations, services, concepts, terms and activities common to a comprehensive, state-ofthe-art information systems program.
- Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems.
- Principles and practices of customer service.
- Methods and techniques of developing and presenting technical documentation and training materials.
- Principles and practices of record keeping.
- Modern office procedures, methods and equipment.
Minimum Qualifications: Education:
- Conduct independent research, interpret highly technical documents, draw valid conclusions, develop technological solutions, take appropriate actions and/or make appropriate recommendation related to complex IT problems.
- Lead, train, assign, schedule and review the work of technical and/or professional information technology staff.
- Effectively build and lead a team through all phases of complex information technology projects involving multiple IT disciplines in order to achieve departmental and/or State Bar goals.
- Perform business rule and process analyses and apply critical thinking skills to reach sound, logical conclusions regarding user client needs and business requirements for complex assignments with a broad scope.
- View, understand, explain, and plan complex, multi-departmental projects from both the high level, overall perspective and the detailed, task level.
- Prepare and monitor project budgets.
- Research and gather complex information from a variety of State Bar, vendor and industry sources.
- Develop training materials; train team members in the use of complex technical equipment and software.
- Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement.
- Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education.
- Minimum of three (3) years of journey level professional information technology experience comparable to an IT Analyst II with the State Bar; or three (3) years of human resource experience with one (1) year supervisorial experience.
Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements: Physical Requirements:
- Sit for extended periods of time.
- Make fine visual distinctions upon proofreading written document and viewing information on a computer screen.
- Possess visual capability and digital dexterity to operate a computer and other standard office equipment.
- Digital dexterity to assemble, retrieve and replace files.
- Frequent and ongoing use of a telephone and computer terminal.
UPDATED SEPTEMBER 20, 2021 Condition of Employment
Employment with the State Bar of California requires full vaccination and proof of full vaccination for COVID-19 before starting work. Exemptions to the mandatory vaccination policy may be available for a medical condition, disability, or sincerely held religious belief and must be approved before starting work.