IS Manager I (Open and Promotional)

  • County of San Mateo, CA
  • Redwood City, California
  • Oct 31, 2021
Full Time Information Technology and Communication Services
  • Salary: $128,752.00 - $160,950.40 Annually USD

Job Description

Note: This recruitment schedule was amended on March 25, 2021 to extend the Final Filing Date. This recruitment has been changed to "Continuous."

The Information Services Department of the County of San Mateo seeks a qualified IS Manager I . Under general direction, plans, organizes, oversees, coordinates, and reviews the work of staff performing difficult and complex professional and technical support related to assigned countywide IS services; administers short and long-range information services planning activities; manages the effective use of assigned resources to improve organizational productivity and customer service; provides complex and responsible support to the IS Division Manager or IS Manager II in areas of expertise; and performs related work as required.

This is a first-level management classification that manages assigned information services activities within an assigned department. The incumbent organizes and oversees day-to-day computer information systems operations, maintenance and staff. Responsibilities include performing diverse, specialized, and complex work involving significant accountability and decision-making responsibility. This class is distinguished from the IS Manager II in that the latter is responsible for managing Countywide and/or interdepartmental information technology programs and are almost always managing other supervisory positions.

Receives general direction from assigned IS Division Manager or an IS Manager II. Exercises direct and general supervision over professional, administrative, and technical support staff and may supervise other supervisory staff.

  • 3+ years of management experience over Cybersecurity related staff and projects.
  • Cross functional project and team collaboration experience to deliver organization benefits.
  • Advanced experience with firewalls, Active Directory, Identity Management as well as network desktop and server security tools and techniques.
  • Security framework experience with CIS Top 20, HIPAA, CJIS, PCI, and IRS 1075.
  • Certified Information Systems Security Professional (CISSP) Certification.
What you'll do:
  • You will work within information technology standards established by the CISO, providing leadership and direction in your area of responsibility.
  • You will participate in development of standards and evaluation of specific technologies, general technology trends, competencies, strategies and methodologies.
  • You will lead multiple and/or highly complex IT project teams.
  • You will participate in setting strategic and operational direction for the Security team.
  • You will be responsible for ensuring that security systems and products are maintained to appropriate objectives and ensure that the team meets the customer service standards set by the department.
  • You will be a champion for the County's IAM services and technologies.
  • You will direct the administration of the County's security tools (firewalls, desktop and server security, patching, anti-malware, etc.) to monitor and manage tools and reporting.
  • You will develop and maintain relationships with IT leaders in various departments.
  • You will participate in event monitoring and incident responses for security events
Examples of Duties:
Duties may include, but are not limited to, the following:
  • Responsible for managing the security team, security operations, associated technologies including but not limited to identity management, network security, incident management, threat assessments, endpoint security, email security, vendor reviews, and security architecture.
  • Serve as the main point of contact for county wide security initiatives and communications working with each partner agency and core county resources.
  • Remediating security as a result of cybersecurity incidents, audit findings, or agency related reports.
  • Manage and participate in the administration and maintenance of department specific business applications and platforms; evaluate, participate in, and manages information technology and business process redesign; evaluate, select, and recommend departmental applications; establish support processes to ensure availability of application and database services.
  • Plan, manage, and oversee the daily functions, operations, and activities of assigned information services programs.
  • Participate in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommends within departmental policy, appropriate service and staffing levels; recommends and administers policies and procedures.
  • Participate in the development, administration, and oversight of assigned budgets.
  • Develop and standardize procedures and methods to improve and continuously monitor the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assess and monitor workload, administrative, and support systems, and internal reporting relationships; identify opportunities for improvement and make recommendations as needed.
  • Participate in the selection of, train, motivate, and evaluate assigned personnel; work with employees to correct deficiencies; worked with manager and Human Resources to recommend related disciplinary actions.
  • Oversee special projects as assigned.
  • Oversee the development of consultant requests for proposals and qualifications for professional services; evaluate proposals and recommend project award; develop, negotiate, and review contract terms and amendments; ensure contractor compliance with County and department standards and specifications.
  • Provides highly complex staff assistance to ISD Management.
  • Performs other duties as assigned.
NOTE : The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is three years of experience in developing, administering, and implementing information services programs, including one year of supervisory responsibility.

Knowledge of:
  • Advanced principles and practices of program management, including planning, implementation and evaluation.
  • Advanced principles and practices of computer systems management, analysis, design, and maintenance.
  • Advanced data management theory, principles, and practices and their application to a wide variety of services and programs.
  • Job planning and prioritizing techniques.
  • Information management platforms and systems.
  • Principles of personnel training, supervision and evaluation.
  • Current technologies for systems design and delivery.
  • English usage, spelling, vocabulary, grammar, and punctuation.
  • Techniques for providing a high level of customer service by effectively dealing with vendors and County staff.

Skill/Ability to:
  • Plan, organize and coordinate programs and services on a comprehensive, Countywide level to meet customer needs.
  • Coordinate program area activities with other County departments, programs and/or outside agencies.
  • Integrate a variety of activities and services to achieve program goals, objectives and priorities.
  • Work cooperatively with other County departments and public and private organizations.
  • Analyze problems accurately, develop recommendations and take appropriate action to resolve them.
  • Prepare complex and detailed written reports, procedures, grant applications and contracts.
  • Use initiative and sound independent judgement within established procedural guidelines.
  • Maintain accurate records and file
  • Organize work, set priorities and meet critical deadlines.
  • Establish and maintain effective working relationships with those contacted in the course of the work.
  • Utilize appropriate interpersonal style and methods of communication to gain acceptance, cooperation, or agreement of a plan, activity, and/or program idea.
  • Communicate effectively both orally and in writing.
  • Analyze complex operational, programming and systems problems, evaluate alternatives and reach sound conclusions.
  • Plan, schedule and manage large-scale projects.
  • Identify critical paths and jeopardies.
  • Negotiate agreement between differing individuals and groups of individuals.
  • Supervise, evaluate and train assigned personnel.

Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date, will receive five points added to their final passing score on this examination.

A supplemental application form must be submitted in addition to our regular employment application form. Resume or CV will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of an application screening (pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT : Applications for this position will only be accepted online . If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to to apply.


Apply immediately. This is a continuous recruitment and is open until filled. Selections may be made at any time within the process.

At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs.
The County is an Equal Opportunity Employer.

Analyst: Kristin Herman (03092021) (IS Manager I - D119)

Job Address

Redwood City, California United States View Map