Network Systems Engineer II (Unified Communications)

  • Monterey County Human Resources
  • Salinas, California
  • Sep 20, 2021
Full Time Engineering Information Technology and Communication Services
  • Salary: $6,307.60 - $8,614.67 Monthly USD

Job Description

Position Description

Priority Screen Date: August 13, 2021
Open Until Filled

Exam #: 21/41N24/08SP

All application materials must be received by the priority screening date for a guaranteed review. Applications received after this date will be considered on an as needed basis until the position is filled.

The Monterey County, Information Technology Department (ITD) consists of four (4) operational Divisions: Administration; Applications & Customer Support; Infrastructure & Operations; and Information Security. ITD resources are operated and maintained in a manner that supports high availability for utilization and minimizes the risk of business interruption. ITD's focus is on developing a sustainable, customer-focused environment to enhance and improve the quality of technology services used by County departments for the benefit of all Monterey County residents, businesses, and visitors. View recent ITD accomplishments and initiatives here .

The ITD Infrastructure & Operations Division provides foundational technology and capabilities essential for County's business needs. It keeps the County connected by operating the County's critical technology framework and designing resilient and competitive solutions.

Over the last few years, the Division completed a significant number of enterprise projects which include the deployment of Mitel MX-ONE VoIP system, Zoom and Teams video solutions, software-defined network using Cisco Application Centric Infrastructure (ACI), self-managed Multiprotocol Label Switching (MPLS) network, and Cisco Identity Services Engine (ISE).

The Division seeks a Network Systems Engineer II to provide professional and moderately complex engineering and technical support for the County's Unified Communications Team, including on-premise Mitel system and future Cloud-based softphone solutions. The ideal candidate will have work experience and knowledge of telephony, VoIP and network integration to monitor, support, and troubleshoot network connectivity with call center applications, voicemail and fax servers, SIP trunks, videoconferencing solutions, and Cloud integrations.

The Eligible List established by this recruitment may be used to fill current and future vacancies on a regular full-time, part-time, or temporary basis.

This classification is part of a flexible series. Incumbents appointed at the lower level of the career series may be promoted up to the higher level of the career series subject to their meeting the employment standards for the higher class and a recommendation for their promotion by the appointing authority in accordance with the Flexible Staffing Program and Guidelines.

Examples of Duties

Paramount duties include:
  • Performs complex technical support in the design, engineering, installation, configuration, and maintenance for assigned infrastructure systems, conducts root cause analysis of infrastructure malfunctions, and creates and implements solution strategies and/or escalates to appropriate staff as needed.
  • Leads, plans, coordinates, designs, and implements moderately complex infrastructure projects and solutions.
  • Collaborates with project team members, vendors, and stakeholders to participate in gathering user and systems requirements, setting deliverables and expectations, developing resource and budget requirements, identifying and evaluating project risks, implementing systems and solutions, and providing support including writing technical and user documentation.
  • Participates in the development of guidelines and support documentation on system maintenance, performance criteria, problem identification, fault isolation, and system restoration to achieve high availability, reliability, and integrity for County's infrastructure.
  • Documents enterprise infrastructure requirements, configurations, operations, and procedures.
  • Develops and implements preventative maintenance schedules for systems and sites.
  • Under direction, designs, implements, and supports infrastructure architecture.
  • Leads, trains, and advises others on the appropriate course of action for project execution and problem resolution.

To view the complete job description, visit the Monterey County website:

Will have a proven track record demonstrating the following knowledge, skills, and abilities:

Knowledge of :

Intermediate level infrastructure design, engineering, configuration, installation, maintenance and monitoring methods and techniques of assigned systems and equipment, including telephony, VoIP, and network; Telecommunications infrastructure services and technologies applicable to the assignment such as Call Centers, Voicemail, Fax Servers, Session Border Controllers, Network Address Translation, Link Layer Discovery Protocol, Quality of Service, Realtime Transport Protocol, Session Initiation Protocol, and Integrated Services Digital Network; Techniques and methods of system evaluation, implementation, and documentation; Effective customer service techniques.

Skill and Ability to :
Lead, plan, coordinate, design, and implement moderately complex infrastructure projects and perform complex technical support functions for assigned systems; Effectively analyze, identify, and diagnose moderately complex infrastructure related problems and take corrective measures or make recommendations that lead to problem resolution; Collect, analyze, and interpret procedures and data, develop sound conclusions, and recommend and implement solutions; Produce and assemble technical documentation of infrastructure site surveys, project plans, system diagrams, and wiring schemes consistent with enterprise standards and procedures; Research, learn, and apply new technologies to the County's enterprise infrastructure; Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; Organize own work, set priorities, and meet critical time deadlines; Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines; Communicate effectively, both orally and in writing, with technical and non-technical audiences; Maintain strict confidentiality of data and information processed; Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations; Deal tactfully with the customer and staff in providing training, information and services, and establish and maintain effective working relationships; Work independently at various and remote sites throughout the County.

Examples of Experience/Education/Training

Any combination of training, education, and/or experience which provides for the knowledge, skills, and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is:

Education :
Completion of coursework leading to a bachelor's degree in Information Security, Engineering, Computer Science, IT Communications or a closely related field; or

Experience :
Four (4) years of professional experience performing IT infrastructure engineering and support work.

Desirable certifications :
Cisco Certified Network Professional (CCNP) and Cisco Certified Network Associate (CCNA).

Additional Information

Conditions of employment include:

Successfully complete a background check to include fingerprinting; Possess and maintain a valid California Class C driver license and satisfactory driving record; Work outside of normal business hours as needed, including on-call, evenings, weekends, holidays, and during times of emergency and/or disaster.

The physical and sensory requirements for this classification include:

Work at a computer terminal up to approximately eight (8) hours per day/shift; Strength to lift objects weighing up to 50 pounds, with or without assistance, and objects weighing up to 150 pounds with assistance; Ability to distinguish colors for cables and network equipment lights; Coordination and equilibrium sufficient to climb a ladder and maintain balance while pulling cable; Physical dexterity to lift, push, pull, or carry objects or equipment; Drive a County or personal vehicle to transport others or equipment.

Benefits :

Monterey County offers an excellent benefits package. To view the "J" Unit Benefit Summary please visit our website. This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU )prevail over this listing.

COVID-19 : On July 30, 2021 the County of Monterey Board of Supervisors took action to mandate COVID-19 vaccination for all employees to include new hires. The vaccination requirement is in accordance with Section 25 of the County of Monterey Emergency Response Manual and COVID-19 Prevention Program Link . Applicants who accept employment with the County of Monterey, will be required to be fully vaccinated. However, individuals may request medical or religious exemptions and will be required to complete the appropriate request and certification forms for review and approval no later than their start date. Medical / Religion .

Notes :

As a condition of employment, prospective employees will be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of criminal conviction. Employees must have and show their Social Security Card on the first day of work. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9. If you are hired into this classification in a temporary position, your rate of pay will be hourly and you will not be eligible for the benefits listed in the summary.

Application and Selection Procedures

Apply On-Line!
Our website:

Applications may also be obtained from and submitted to:
Monterey County, Information Technology Department, Human Resources
Attn: Suzanne Paluck, Human Resources Analyst
1590 Moffett Street
Salinas, CA 93905
Phone: (831) 759-6984 | Email:
Our website:

The selection process is tentative and applicants will be notified if changes are made. The competitive selection process includes submittal of required application materials. A complete application package will include:
  • A completed County of Monterey employment application
  • Responses to the supplemental questions

All application materials must be received by the priority screen date for a guaranteed review. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process. To assess applicants' possession of required qualifications, the process may include an oral examination, pre-exam exercises, performance exam, and/or written examination.


Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County provides reasonable accommodations for the disabled. If you believe you possess a disability that would require test accommodation, please call the Human Resources Analyst at (831) 759-6984.

Closing Date/Time:

Special Instructions

Please mention you found this employment opportunity on the job board.

Job Address

Salinas, California United States View Map