Customer Service Rep - Lead (Bilingual) CalOptima CalOptima Health is seeking a highly motivated an experienced Customer Service Rep - Lead (Bilingual) to join our team. The Customer Service Rep - Lead will provide services to CalOptima Health members and providers. The incumbent will assist members and providers with questions related to the Medi-Cal and OneCare programs for Orange County. The incumbent will provide information regarding eligibility, enrollment and benefits to CalOptima Health members and member eligibility information to CalOptima Health providers and will serve as a mentor and resource for Customer Service Representatives (CSRs). Position Information: Department: Customer Service Salary Grade: G - $55,000 - $82,786 ($26.44 - $39.8010) Work Arrangement: Partial Telework **This position is eligible for telework in California.** Duties & Responsibilities: 80% - Program Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Monitors key performance indicators to ensure regulatory requirements are achieved and maintained. Processes member and provider information. Answers member and provider questions in-person or telephonically. Refers issues interdepartmentally and makes recommendations for further contacts within CalOptima Health. Documents contact information via the Facets computer system. Functions efficiently and productively in a high-volume telephone call center and maintains departmental performance and productivity standards. Handles or routes escalated calls appropriately. Assists supervisor with daily monitoring of customer service tasks, projects and case queues. Assists supervisor with CSR monthly performance reports and provides feedback for annual CSR evaluations. Monitors and addresses queue volume and wait times. Aids leadership in identifying and resolving operational problems using defined processes, expertise and judgement. Collaborates with supervisors and interdepartmentally to develop strategies to reinforce, train and disseminate information to meet operational and service performance requirements. Contributes subject matter expertise and carries out project assignments in a timely and effective manner by adhering to company and departmental policies and procedures. 15% - Administrative Support Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Sends daily call center reports. Helps in coordination of staff meetings and presentations. 5% - Completes other projects and duties as assigned. Minimum Qualifications: High School diploma or equivalent required. 3 years of customer/member services experience, including 2 years of call center capacity required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese) required. Preferred Qualifications: 2 years of experience in Health Maintenance Organization (HMO), Medi-Cal/Medicaid and health services experience. Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is May 2, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/customer-service-rep-lead-bilingual-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-4719fb27e68dc0439735400b8d375034
Apr 20, 2024
Full Time
Customer Service Rep - Lead (Bilingual) CalOptima CalOptima Health is seeking a highly motivated an experienced Customer Service Rep - Lead (Bilingual) to join our team. The Customer Service Rep - Lead will provide services to CalOptima Health members and providers. The incumbent will assist members and providers with questions related to the Medi-Cal and OneCare programs for Orange County. The incumbent will provide information regarding eligibility, enrollment and benefits to CalOptima Health members and member eligibility information to CalOptima Health providers and will serve as a mentor and resource for Customer Service Representatives (CSRs). Position Information: Department: Customer Service Salary Grade: G - $55,000 - $82,786 ($26.44 - $39.8010) Work Arrangement: Partial Telework **This position is eligible for telework in California.** Duties & Responsibilities: 80% - Program Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Monitors key performance indicators to ensure regulatory requirements are achieved and maintained. Processes member and provider information. Answers member and provider questions in-person or telephonically. Refers issues interdepartmentally and makes recommendations for further contacts within CalOptima Health. Documents contact information via the Facets computer system. Functions efficiently and productively in a high-volume telephone call center and maintains departmental performance and productivity standards. Handles or routes escalated calls appropriately. Assists supervisor with daily monitoring of customer service tasks, projects and case queues. Assists supervisor with CSR monthly performance reports and provides feedback for annual CSR evaluations. Monitors and addresses queue volume and wait times. Aids leadership in identifying and resolving operational problems using defined processes, expertise and judgement. Collaborates with supervisors and interdepartmentally to develop strategies to reinforce, train and disseminate information to meet operational and service performance requirements. Contributes subject matter expertise and carries out project assignments in a timely and effective manner by adhering to company and departmental policies and procedures. 15% - Administrative Support Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Sends daily call center reports. Helps in coordination of staff meetings and presentations. 5% - Completes other projects and duties as assigned. Minimum Qualifications: High School diploma or equivalent required. 3 years of customer/member services experience, including 2 years of call center capacity required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese) required. Preferred Qualifications: 2 years of experience in Health Maintenance Organization (HMO), Medi-Cal/Medicaid and health services experience. Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is May 2, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/customer-service-rep-lead-bilingual-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-4719fb27e68dc0439735400b8d375034
City of McKinney, TX
McKinney, Texas, United States
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment. SUMMARY OF POSITION Responsible for providing assistance and support in the administration of delivering quality customer service. This position performs duties that include in-person and/or over the telephone customer communication. A level of integrity, dependability, and a strong sense of urgency with proven results is expected. Responsibilities include but not limited to: create first and last impressions with customers, answer phones, customer correspondence, provide facility tours, and use a computerized registration system with cash handling operations. Must have a comfort level working directly with the public. This position also provides assistance and support in the supervision of recreation programs and facility operations. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL DUTIES AND RESPONSIBILITIES Meets and greets citizens and members of the public, and ensures the smooth operation of the front desk area, providing courteous and efficient service. Maintains friendly customer service in all situations. Performs and assists with computerized registration, correspondence, public relations, record keeping and reports. Answers telephones, provides information, and conducts facility tours. Adheres to assigned work schedules as assigned. Maintains inventory of supplies and equipment. Assists with programming, special events and rentals. Promotes facilities, programs and services when in contact with Members and Guests. Conducts oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of City of McKinney. Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. Resolve customer questions/complaints Maintains a balanced cash drawer at each shift. Arrive to work every day, on time as scheduled. Operate standard office equipment. Demonstrate a collaborative and flexible style and ability to work under time pressure. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Ability to tactfully resolve issues with customers and colleagues even when under pressure. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of change. Communicate effectively both orally and in writing. The ability to treat co-workers and customers with respect. Ability to carry out detailed written or oral instructions. Required Qualifications MINIMUM QUALIFICATIONS High School diploma or GED equivalent required. Must have a minimum of 2 years customer service experience. Must have knowledge and understanding of computer functions and Microsoft Office (Outlook, Word, etc). Must have cash handling skills, and ability to manage a register. CPR/AED/First Aid certified (or obtain within 30 days of employment) Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Bi-lingual in Spanish CONDITIONS OF EMPLOYMENT Must pass a drug screen, job placement assessment, and background check. Must have Class C Texas Driver's License. Must be able to work days, nights, weekends, and holidays. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort involving some combination of kneeling, crouching, lifting, carrying, pushing, and/or pulling of objects and materials of moderate weight (20-50 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual/sound perception/discrimination and oral communication ability. Mental Health Care through Employee Assistance Program (EAP) Closing Date/Time: Continuous
Apr 03, 2024
Full Time
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment. SUMMARY OF POSITION Responsible for providing assistance and support in the administration of delivering quality customer service. This position performs duties that include in-person and/or over the telephone customer communication. A level of integrity, dependability, and a strong sense of urgency with proven results is expected. Responsibilities include but not limited to: create first and last impressions with customers, answer phones, customer correspondence, provide facility tours, and use a computerized registration system with cash handling operations. Must have a comfort level working directly with the public. This position also provides assistance and support in the supervision of recreation programs and facility operations. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL DUTIES AND RESPONSIBILITIES Meets and greets citizens and members of the public, and ensures the smooth operation of the front desk area, providing courteous and efficient service. Maintains friendly customer service in all situations. Performs and assists with computerized registration, correspondence, public relations, record keeping and reports. Answers telephones, provides information, and conducts facility tours. Adheres to assigned work schedules as assigned. Maintains inventory of supplies and equipment. Assists with programming, special events and rentals. Promotes facilities, programs and services when in contact with Members and Guests. Conducts oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of City of McKinney. Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. Resolve customer questions/complaints Maintains a balanced cash drawer at each shift. Arrive to work every day, on time as scheduled. Operate standard office equipment. Demonstrate a collaborative and flexible style and ability to work under time pressure. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Ability to tactfully resolve issues with customers and colleagues even when under pressure. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of change. Communicate effectively both orally and in writing. The ability to treat co-workers and customers with respect. Ability to carry out detailed written or oral instructions. Required Qualifications MINIMUM QUALIFICATIONS High School diploma or GED equivalent required. Must have a minimum of 2 years customer service experience. Must have knowledge and understanding of computer functions and Microsoft Office (Outlook, Word, etc). Must have cash handling skills, and ability to manage a register. CPR/AED/First Aid certified (or obtain within 30 days of employment) Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Bi-lingual in Spanish CONDITIONS OF EMPLOYMENT Must pass a drug screen, job placement assessment, and background check. Must have Class C Texas Driver's License. Must be able to work days, nights, weekends, and holidays. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort involving some combination of kneeling, crouching, lifting, carrying, pushing, and/or pulling of objects and materials of moderate weight (20-50 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual/sound perception/discrimination and oral communication ability. Mental Health Care through Employee Assistance Program (EAP) Closing Date/Time: Continuous
City of McKinney, TX
McKinney, Texas, United States
Summary The City of McKinney Parks & Recreation Department is hosting a special Aquatic's Hiring Event. To be considered you must apply for this position. HIRING EVENT DETAILS WHEN & WHERE: Thursday, May 9, 2024 4:30pm to 7:30 p.m. (come and go) McKinney Senior Recreation Center 1400 S College St. McKinney, TX 75069 WHAT TO BRING: You must bring several forms and personal documents with you to the event. Click here for what you need to bring. Please contact HR if you have any questions: 972-547-7560 WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named “The #1 Best Place to Live in America.” Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That’s why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment. SUMMARY OF POSITION Responsible for providing assistance and support in the administration of delivering quality customer service. This position performs duties that include in-person and/or over the telephone customer communication. A level of integrity, dependability, and a strong sense of urgency with proven results is expected. Responsibilities include but not limited to: create first and last impressions with customers, answer phones, customer correspondence, provide facility tours, and use a computerized registration system with cash handling operations. Must have a comfort level working directly with the public. This position also provides assistance and support in the supervision of aquatics programs and facility operations. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL DUTIES AND RESPONSIBILITIES Meets and greets citizens and members of the public, and ensures the smooth operation of the front desk area, providing courteous and efficient service. Maintains friendly customer service in all situations. Performs and assists with computerized registration, correspondence, public relations, record keeping and reports. Answers telephones, provides information, and conducts facility tours. Adheres to assigned work schedules as assigned. Maintains inventory of supplies and equipment. Assists with programming, special events and rentals. Promotes facilities, programs and services when in contact with Members and Guests. Conducts oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of City of McKinney. Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. Resolve customer questions/complaints Maintains a balanced cash drawer at each shift. Arrive to work every day, on time as scheduled. Operate standard office equipment. Demonstrate a collaborative and flexible style and ability to work under time pressure. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Ability to tactfully resolve issues with customers and colleagues even when under pressure. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of change. Communicate effectively both orally and in writing. The ability to treat co-workers and customers with respect. Ability to carry out detailed written or oral instructions. Required Qualifications MINIMUM QUALIFICATIONS High School diploma or GED equivalent required. Must have a minimum of 2 years customer service experience. Must have knowledge and understanding of computer functions and Microsoft Office (Outlook, Word, etc). Must have cash handling skills, and ability to manage a register. CPR/AED/First Aid certified (or obtain within 30 days of employment) Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver’s License. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual/sound perception/discrimination and oral communications ability. WORK ENVIRONMENT Work is generally performed indoors in a climate-controlled office; however, some exposure to outdoor weather conditions may be involved while performing City errands or working special events. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Mental Health Care through Employee Assistance Program (EAP) Closing Date/Time: Continuous
Apr 16, 2024
Full Time
Summary The City of McKinney Parks & Recreation Department is hosting a special Aquatic's Hiring Event. To be considered you must apply for this position. HIRING EVENT DETAILS WHEN & WHERE: Thursday, May 9, 2024 4:30pm to 7:30 p.m. (come and go) McKinney Senior Recreation Center 1400 S College St. McKinney, TX 75069 WHAT TO BRING: You must bring several forms and personal documents with you to the event. Click here for what you need to bring. Please contact HR if you have any questions: 972-547-7560 WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named “The #1 Best Place to Live in America.” Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That’s why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment. SUMMARY OF POSITION Responsible for providing assistance and support in the administration of delivering quality customer service. This position performs duties that include in-person and/or over the telephone customer communication. A level of integrity, dependability, and a strong sense of urgency with proven results is expected. Responsibilities include but not limited to: create first and last impressions with customers, answer phones, customer correspondence, provide facility tours, and use a computerized registration system with cash handling operations. Must have a comfort level working directly with the public. This position also provides assistance and support in the supervision of aquatics programs and facility operations. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL DUTIES AND RESPONSIBILITIES Meets and greets citizens and members of the public, and ensures the smooth operation of the front desk area, providing courteous and efficient service. Maintains friendly customer service in all situations. Performs and assists with computerized registration, correspondence, public relations, record keeping and reports. Answers telephones, provides information, and conducts facility tours. Adheres to assigned work schedules as assigned. Maintains inventory of supplies and equipment. Assists with programming, special events and rentals. Promotes facilities, programs and services when in contact with Members and Guests. Conducts oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of City of McKinney. Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. Resolve customer questions/complaints Maintains a balanced cash drawer at each shift. Arrive to work every day, on time as scheduled. Operate standard office equipment. Demonstrate a collaborative and flexible style and ability to work under time pressure. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Ability to tactfully resolve issues with customers and colleagues even when under pressure. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of change. Communicate effectively both orally and in writing. The ability to treat co-workers and customers with respect. Ability to carry out detailed written or oral instructions. Required Qualifications MINIMUM QUALIFICATIONS High School diploma or GED equivalent required. Must have a minimum of 2 years customer service experience. Must have knowledge and understanding of computer functions and Microsoft Office (Outlook, Word, etc). Must have cash handling skills, and ability to manage a register. CPR/AED/First Aid certified (or obtain within 30 days of employment) Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver’s License. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual/sound perception/discrimination and oral communications ability. WORK ENVIRONMENT Work is generally performed indoors in a climate-controlled office; however, some exposure to outdoor weather conditions may be involved while performing City errands or working special events. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Mental Health Care through Employee Assistance Program (EAP) Closing Date/Time: Continuous
WAKE COUNTY, NC
Raleigh, North Carolina, United States
What You'll Be Doing Wake County Health and Human Services is seeking a shining star Customer Service rep with a friendly and positive attitude ready for a rewarding career in civil service! We are currently seeking an energetic Customer Service Representative with a desire to help families, the elderly and children receive the help and services they need to live healthy lives in our community. The Customer Service Representative will provide customer service to citizens of Wake County and employees. This position will work mainly with the Family and Children’s Medicaid (FCMA) and Food and Nutrition Services (FNS) teams. This position offers the unique opportunity to work with and learn about programs and sections of Human Services with an award-winning local government preparing you for a long, stable career in civil service with career advancement and growth opportunities, free educational and training classes, tuition reimbursement programs, potential eligibility in the Public Service Loan Forgiveness (PSLF) Program, online University Discounts and more. Click on the link below to see our 2024 employee benefits package to find out more about the innovative ways Wake County takes care of, supports, and encourages our employees to grow to their full potential. Apply today to join #TeamWake Wake County Employee Benefits 2024 2024 Benefits Guide - FINAL 11.1.23.pdf (amazonaws.com) About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) High school diploma or GED Six months of job-related experience Equivalent education and experience are accepted Beyond the Basics (Preferred Education and Experience) Fluency in Spanish NCFAST experience OnBase experience Excellent customer service skills Additional administrative or accounting training Two years or more administrative experience Human Services experience How Will We Know You're 'The One'? Client/Customer Service Communication Data Collection Interpersonal Skills Teamwork Attention to Detail About This Position Location: Human Services Center Swinburne Raleigh, NC 27609 Employment Type: Regular Work Schedule: Mon - Fri 8:00 am - 5:15 pm Hiring Range: 16.65 - 27.48 Posting Closing Date: 7:00 pm on 4/24/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Apr 19, 2024
What You'll Be Doing Wake County Health and Human Services is seeking a shining star Customer Service rep with a friendly and positive attitude ready for a rewarding career in civil service! We are currently seeking an energetic Customer Service Representative with a desire to help families, the elderly and children receive the help and services they need to live healthy lives in our community. The Customer Service Representative will provide customer service to citizens of Wake County and employees. This position will work mainly with the Family and Children’s Medicaid (FCMA) and Food and Nutrition Services (FNS) teams. This position offers the unique opportunity to work with and learn about programs and sections of Human Services with an award-winning local government preparing you for a long, stable career in civil service with career advancement and growth opportunities, free educational and training classes, tuition reimbursement programs, potential eligibility in the Public Service Loan Forgiveness (PSLF) Program, online University Discounts and more. Click on the link below to see our 2024 employee benefits package to find out more about the innovative ways Wake County takes care of, supports, and encourages our employees to grow to their full potential. Apply today to join #TeamWake Wake County Employee Benefits 2024 2024 Benefits Guide - FINAL 11.1.23.pdf (amazonaws.com) About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) High school diploma or GED Six months of job-related experience Equivalent education and experience are accepted Beyond the Basics (Preferred Education and Experience) Fluency in Spanish NCFAST experience OnBase experience Excellent customer service skills Additional administrative or accounting training Two years or more administrative experience Human Services experience How Will We Know You're 'The One'? Client/Customer Service Communication Data Collection Interpersonal Skills Teamwork Attention to Detail About This Position Location: Human Services Center Swinburne Raleigh, NC 27609 Employment Type: Regular Work Schedule: Mon - Fri 8:00 am - 5:15 pm Hiring Range: 16.65 - 27.48 Posting Closing Date: 7:00 pm on 4/24/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
CITY OF ATLANTA, GA
Atlanta, Georgia, United States
Posting Open Until Filled Salary: Commensurate with experience At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life. Our engineers help keep our drinking water clean, the largest airport in the world (by passenger volume) operating and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer. General Description and Classification Standards The purpose of this job is to assign and update street addresses, street names, and subdivision names for the city. Supervision Received Works under very general supervision and reports to the Assistant Director of Land Development as needed. May work independently or with other workers with responsibility for completion of assigned tasks. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. - Reviews the applications for address requests as submitted (ADDR type of record) (research, coordination, assignment, publishing letters of approval, updating AA) - Reviews various site plans, permits, and plats for compliance with ordinances and regulations pertaining to addressing and street names; reviews subdivision, townhome, and condominium projects requiring multiple addressing assignments; seeks clarification from developers, engineers, or others as appropriate to resolve addressing issues; determines which land parcels will be impacted and confirms ownership of land; and approves or denies submitted street names and subdivision names. - Reviews internal requests for new addresses as part of the process of creating new lots (REP-replat, CON-Lot consolidation, SD-Subdivision, etc.) - Processes the approved and recorded plats to enter the new addresses in the city computerized database - Identifies, researches, and resolves addressing conflicts; makes appropriate changes to remedy inconsistencies; and updates databases. - Maintains internal database with all the new addresses Conducts address research at the request of both internal and external customers Coordinates with the GIS team for updating the city systems for new addresses Notifies property owners, E-911, U.S. Postal Service, various Fulton and DeKalb departments, and utility companies of any address changes and updates - issue. Acts as the primary point of contact in the office / city for any address related Decision Making Follow standardized procedures and written/verbal instructions to accomplish assigned tasks. Must be able to process information on hand and decide on next steps to complete tasks and/or resolve issues. Determines when to escalate issues to upper/senior management. Leadership Provided Routinely provides work group leadership, guidance, and/or training to less experienced staff. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Thorough knowledge reading and interpreting a variety of plans / plats / maps and comply with local address ordinance (directional, quadrants, sequencing, etc.), a variety of records management techniques for maintenance of hard copy and electronic records. Skills: customer service skills / attitude, in person or over the telephone/ email. Works effectively and efficiently under stress and meet deadlines as required. Works collaboratively with team members. High level of team spirit due to frequent daily interaction with both internal and external customers. Minimum Qualifications - Education and Experience High school diploma or GED and technical training in the use of Geographic Information Systems (GIS), Computer Aided Drafting (CAD), Information Technology or related field (equivalent professional experience may be considered for substitution for the required degree on an exception basis). Two years of experience in a municipal planning department, GIS mapping, processing deeds, or a related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills and ability for the job. Preferred Qualifications - Education & Experience High school diploma or GED and technical training in the use of Geographic Information Systems (GIS), Computer Aided Drafting (CAD), Information Technology or related field (equivalent professional experience may be considered for substitution for the required degree on an exception basis). Two years of experience in a municipal planning department, GIS mapping, processing deeds, or a related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills and ability for the job OR four (4) years of progressively responsible experience in reading and interpreting a wide variety of maps, aerial photographs, survey notes, plats, and legal descriptions as well as drafting and technical data input and analysis. Licensures and Certifications None required Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.
Mar 08, 2024
Full Time
Posting Open Until Filled Salary: Commensurate with experience At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life. Our engineers help keep our drinking water clean, the largest airport in the world (by passenger volume) operating and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer. General Description and Classification Standards The purpose of this job is to assign and update street addresses, street names, and subdivision names for the city. Supervision Received Works under very general supervision and reports to the Assistant Director of Land Development as needed. May work independently or with other workers with responsibility for completion of assigned tasks. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. - Reviews the applications for address requests as submitted (ADDR type of record) (research, coordination, assignment, publishing letters of approval, updating AA) - Reviews various site plans, permits, and plats for compliance with ordinances and regulations pertaining to addressing and street names; reviews subdivision, townhome, and condominium projects requiring multiple addressing assignments; seeks clarification from developers, engineers, or others as appropriate to resolve addressing issues; determines which land parcels will be impacted and confirms ownership of land; and approves or denies submitted street names and subdivision names. - Reviews internal requests for new addresses as part of the process of creating new lots (REP-replat, CON-Lot consolidation, SD-Subdivision, etc.) - Processes the approved and recorded plats to enter the new addresses in the city computerized database - Identifies, researches, and resolves addressing conflicts; makes appropriate changes to remedy inconsistencies; and updates databases. - Maintains internal database with all the new addresses Conducts address research at the request of both internal and external customers Coordinates with the GIS team for updating the city systems for new addresses Notifies property owners, E-911, U.S. Postal Service, various Fulton and DeKalb departments, and utility companies of any address changes and updates - issue. Acts as the primary point of contact in the office / city for any address related Decision Making Follow standardized procedures and written/verbal instructions to accomplish assigned tasks. Must be able to process information on hand and decide on next steps to complete tasks and/or resolve issues. Determines when to escalate issues to upper/senior management. Leadership Provided Routinely provides work group leadership, guidance, and/or training to less experienced staff. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Thorough knowledge reading and interpreting a variety of plans / plats / maps and comply with local address ordinance (directional, quadrants, sequencing, etc.), a variety of records management techniques for maintenance of hard copy and electronic records. Skills: customer service skills / attitude, in person or over the telephone/ email. Works effectively and efficiently under stress and meet deadlines as required. Works collaboratively with team members. High level of team spirit due to frequent daily interaction with both internal and external customers. Minimum Qualifications - Education and Experience High school diploma or GED and technical training in the use of Geographic Information Systems (GIS), Computer Aided Drafting (CAD), Information Technology or related field (equivalent professional experience may be considered for substitution for the required degree on an exception basis). Two years of experience in a municipal planning department, GIS mapping, processing deeds, or a related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills and ability for the job. Preferred Qualifications - Education & Experience High school diploma or GED and technical training in the use of Geographic Information Systems (GIS), Computer Aided Drafting (CAD), Information Technology or related field (equivalent professional experience may be considered for substitution for the required degree on an exception basis). Two years of experience in a municipal planning department, GIS mapping, processing deeds, or a related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills and ability for the job OR four (4) years of progressively responsible experience in reading and interpreting a wide variety of maps, aerial photographs, survey notes, plats, and legal descriptions as well as drafting and technical data input and analysis. Licensures and Certifications None required Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.