Stanislaus County, CA
Modesto, California, United States
Mar 28, 2024
Full Time
About the Opportunity THE IDEAL CANDIDATE The Treasurer-Tax Collector Department, Revenue Recovery Division, is looking for a Collector that is ambitious and motivated to achieve collection goals for the benefit of our diverse clientele base. The ideal candidate is an energetic team player, will have collection experience negotiating with debtors in difficult situations, and will be open minded to learning different collection strategies and government code & laws. Candidates that are bilingual in Spanish are highly sought after to effectively communicate with debtors and achieve collection goals. To learn more about the Treasurer-Tax Collector Department , click here . Click here for details. (Download PDF reader) THE POSITION The Collector position investigates, pursues, and evaluates information needed to secure the payment of delinquent accounts and unsecured taxes. This individual recommends and initiates legal proceedings on enforcement actions and may perform field work. This position also collects delinquent accounts from various sources and works under direction. The Collector classification is a non-supervisory classification, skilled and experienced in collection work. Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Community and Health Services bargaining unit for labor relations purposes. Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months. Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding). The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under "Disability Management". Typical Tasks Locate and serve debtors with legal notice of delinquent accounts; Obtain information on debtor's assets, ability to pay and location through extensive contact with debtors, responsible relatives, attorneys and a variety of public and private agencies; Interview people who have breached agreements in the payment of accounts or taxes due the County and determines appropriate action by evaluating the facts of the case; Explain laws affecting payment of delinquent accounts to the general public, responsible parties and attorneys; Provide necessary information to file legal action when accounts cannot be collected through normal channels, recommends and initiates legal proceedings and enforcement actions and makes court appearances as necessary; Maintain records of delinquent accounts and/or unsecured taxes and ensures appropriate follow-up actions are taken; Figure and calculate interest on unsecured taxes and judgment accounts; Provide unsecured tax support documents to title companies and delinquent tax debtors; Prepare reports and routine correspondence; and Perform fieldwork as necessary. Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience) KNOWLEDGE Methods and techniques used in collecting delinquent accounts; Financial record keeping and billing procedures; Rules of evidence and court procedures; Pertinent laws, regulations and codes relating to collection of delinquent accounts; and Skip tracing and asset location sources. SKILLS/ABILITIES Use tact and courtesy in dealing with the public; Maintain accurate records and prepare statistical reports; Conduct proper interviews and investigations and make recommendations based upon information obtained; Explain and execute documents to secure agreement to pay obligations; and Use computers and general office equipment. EDUCATION/EXPERIENCE PATTERN I One (1) year full-time experience performing collections work in a public or private collections firm which must include direct and telephone interviewing to recover personal debts and maintain collection files. PATTERN II Three (3) years of full-time experience equivalent to an Account Clerk III in a public or private office which must include direct or telephone contact with the public supporting or relating to collections, tax bills, or comparable tasks. DESIRABLE QUALIFICATIONS In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "Duties" section of the online application. Three (3) years experience with a collection or government agency negotiating with debtors in difficult situations; OR Two (2) years experience with enhanced collection techniques such as small claims, wage garnishments, liens or bank levies. Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. EXAMINATION PROCESS Most County recruitments consists of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County. Application Review and Screening . Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on. Written Examination . Applicants will be invited to participate in a written exam that tests knowledge for the position. Oral Examination . Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts. Eligible Lists . Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months, but may be extended up to eighteen months. TENTATIVE RECRUITMENT SCHEDULE Application Deadline: April 12, 2024 Oral Examination: Tentatively scheduled the week of April 22, 2024 Note: The eligible list generated from this recruitment may be used to fill future extra-help, part-time and full-time vacancies throughout Stanislaus County . GENERAL INFORMATION Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation. Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions. Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. Benefits associated with this position can be found at Benefits Summary . Closing Date/Time: 4/12/2024 5:00 PM Pacific