MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Program Manager- Judicial Institute Pay Grade: Management Starting Pay: $88,695.37-$130,866.23/Yr. Departmental Mission Statement: The mission of the Judicial Institute is to advance justice through the collaborative design and delivery of quality continuing professional education and training for court personnel and judges throughout the Commonwealth of Massachusetts. ORGANIZATIONAL PROFILE: http://www.mass.gov/courts/admin/judicialinstitute.html Notes: This position is designated as management position and is covered by the Trial Court Personnel Policies and Procedures Manual. This position will require some travel and some overnight stays associated with conferences held throughout the Commonweath of Massachusetts. The person in this position will work a minimum of three days in the office and potentially more depending upon business operational needs. Please upload a current resume and cover letter during the application process. All applicants selected for an interview for this position will be required to submit an original writing sample prior to the interview. Starting salary is based on applicant experience. The primary location is: 2 Center Plaza Boston, MA 02108 Position Summary: Working within the Judicial Institute of the Executive Office of the Trial Court, the Program Manager is responsible for collaborating with other Judicial Institute staff, with judges and other trial court and appellate court personnel, and with external stakeholders and presenters, on all aspects of professional development for judges and the entire Trial Court workforce, including conducting needs assessments, identifying and training faculty, designing and producing curriculum for both online and instructor led training, developing written materials, managing programs, and implementing and evaluating professional development programs. The Program Manager plays an integral role in implementing the Trial Court and Judicial Institute Strategic Plans and participates on a variety of committees. Supervision Received: Reports to the Deputy Director for Curriculum Development and Planning. Duties: Works collaboratively with Judicial Institute staff and with members of Trial Court advisory, planning, and education committees, and working groups, and on court-wide or topic-specific committees to meet the training and professional development needs of judges and court personnel including: Leads and participates in the curriculum development, design, and coordination of online, in-person, and hybrid training, education, and professional development programs for judges and court personnel to address the organizational, substantive, and administrative needs of the courts; Conducts needs assessments for particular employment groups or roles, or related to defined topics; Identifies training faculty and conducts faculty development programs; Drafts program announcements, registration information, and other communications to court staff across the organization; Creates events and sessions, and manages registration and communications through the Trial Court’s Learning Management System (LMS); Prepares educational materials, including written materials to support education programs and conferences, and publications for distribution to court personnel; Prepares draft transmittals and system communications that support professional development initiatives; Travels to training facilities to set up, manage, coordinate, participate in, and break down educational programs; Transports training materials and equipment to and from the training facility; Engages in ongoing performance measurement and continuous improvement; Works collaboratively with the Registrar/Administrative Coordinator, Fiscal Operations Supervisor, and others on such issues as tracking attendance and registration, engaging in the competitive bidding process, drafting contract documents for procurement of conference facilities, program faculty, and consultants; and manages program budgets and deadlines; Interviews and evaluates training consultants and potential faculty for educational programs; Maintains regular communication with program planning committees, working groups, key court personnel, and develops the agenda for program planning meetings; Works cooperatively with supervisors and managers who provide oversight of and assistance to the Program Manager to ensure delivery of quality continuing education programs and resources, and regular performance measurement and efforts for continuous improvement; and Performs all other related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court and the Judicial Institute. Mission: Understands, upholds, and communicates the Trial Court and the Judicial Institute missions. Applied Knowledge: Ability to effectively implement best practices for the training of court employees & officials with a demonstrated understanding of adult learning methods. Problem Solving: Accurately assesses where training changes or enhancements are required within the Trial Court and recommends corrective action. Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through professional development. Commitment to Diversity: Respects organizational diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Customer Service: Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. Collaboration; Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals. Minimum Requirements: The following are the minimum requirements for consideration for the position of Program Manager: Bachelor’s degree in Education, Legal Studies, Business/Project Management or related field, and Five (5) years’ experience in the design and development of workforce training & continuing professional education; or an equivalent combination of education and experience. A graduate degree in Education, Law or Business Management is preferred. Knowledge of adult/workforce learning principles, curriculum design, and organizational development; Demonstrated experience in leading, coordinating, and collaborating with advisory and planning work groups and committees; Demonstrated experience in the development of in-person, online, and hybrid-learning education and professional development programs for adults; Project management experience and ability to work on and manage multiple projects simultaneously; Ability to work independently and collaboratively as a member of a team; Ability to understand and adapt legal principles to educational programs; Consistent communication of a positive attitude, high level of professionalism, and commitment to ethical behavior in the workplace; Strong organizational and administrative skills; Strong writing skills and oral communication skills, including strong public speaking and facilitation skills; Ability to serve as a group facilitator and/or leader; Ability to use personal computers and related software such as MS Office Word, Excel, and PowerPoint; Ability to negotiate consultant contracts and to specify contract requirements; Ability to travel throughout the Commonwealth with a personal automobile and physically transport and handle a large volume of training materials and equipment; and Ability to maintain positive, effective, professional working relationships with court officials, judges, court staff and colleagues. Preferred Knowledge & Skills: Experience creating events and sessions in a Learning Management System (LMS) and managing all aspects of registration and marketing of courses in an LMS preferred; Experience building eLearning curricula and familiarity with eLearning instructional design; Familiarity with the structure of the Massachusetts Judiciary and general knowledge of Massachusetts General Laws, case law, court rules, and court procedures. PLEASE NOTE: All applicants selected for an interview for this position will be required to submit an original writing sample prior to the interview. Closing Date/Time: 2024-06-26
Mar 22, 2024
Full Time
Title: Program Manager- Judicial Institute Pay Grade: Management Starting Pay: $88,695.37-$130,866.23/Yr. Departmental Mission Statement: The mission of the Judicial Institute is to advance justice through the collaborative design and delivery of quality continuing professional education and training for court personnel and judges throughout the Commonwealth of Massachusetts. ORGANIZATIONAL PROFILE: http://www.mass.gov/courts/admin/judicialinstitute.html Notes: This position is designated as management position and is covered by the Trial Court Personnel Policies and Procedures Manual. This position will require some travel and some overnight stays associated with conferences held throughout the Commonweath of Massachusetts. The person in this position will work a minimum of three days in the office and potentially more depending upon business operational needs. Please upload a current resume and cover letter during the application process. All applicants selected for an interview for this position will be required to submit an original writing sample prior to the interview. Starting salary is based on applicant experience. The primary location is: 2 Center Plaza Boston, MA 02108 Position Summary: Working within the Judicial Institute of the Executive Office of the Trial Court, the Program Manager is responsible for collaborating with other Judicial Institute staff, with judges and other trial court and appellate court personnel, and with external stakeholders and presenters, on all aspects of professional development for judges and the entire Trial Court workforce, including conducting needs assessments, identifying and training faculty, designing and producing curriculum for both online and instructor led training, developing written materials, managing programs, and implementing and evaluating professional development programs. The Program Manager plays an integral role in implementing the Trial Court and Judicial Institute Strategic Plans and participates on a variety of committees. Supervision Received: Reports to the Deputy Director for Curriculum Development and Planning. Duties: Works collaboratively with Judicial Institute staff and with members of Trial Court advisory, planning, and education committees, and working groups, and on court-wide or topic-specific committees to meet the training and professional development needs of judges and court personnel including: Leads and participates in the curriculum development, design, and coordination of online, in-person, and hybrid training, education, and professional development programs for judges and court personnel to address the organizational, substantive, and administrative needs of the courts; Conducts needs assessments for particular employment groups or roles, or related to defined topics; Identifies training faculty and conducts faculty development programs; Drafts program announcements, registration information, and other communications to court staff across the organization; Creates events and sessions, and manages registration and communications through the Trial Court’s Learning Management System (LMS); Prepares educational materials, including written materials to support education programs and conferences, and publications for distribution to court personnel; Prepares draft transmittals and system communications that support professional development initiatives; Travels to training facilities to set up, manage, coordinate, participate in, and break down educational programs; Transports training materials and equipment to and from the training facility; Engages in ongoing performance measurement and continuous improvement; Works collaboratively with the Registrar/Administrative Coordinator, Fiscal Operations Supervisor, and others on such issues as tracking attendance and registration, engaging in the competitive bidding process, drafting contract documents for procurement of conference facilities, program faculty, and consultants; and manages program budgets and deadlines; Interviews and evaluates training consultants and potential faculty for educational programs; Maintains regular communication with program planning committees, working groups, key court personnel, and develops the agenda for program planning meetings; Works cooperatively with supervisors and managers who provide oversight of and assistance to the Program Manager to ensure delivery of quality continuing education programs and resources, and regular performance measurement and efforts for continuous improvement; and Performs all other related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court and the Judicial Institute. Mission: Understands, upholds, and communicates the Trial Court and the Judicial Institute missions. Applied Knowledge: Ability to effectively implement best practices for the training of court employees & officials with a demonstrated understanding of adult learning methods. Problem Solving: Accurately assesses where training changes or enhancements are required within the Trial Court and recommends corrective action. Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through professional development. Commitment to Diversity: Respects organizational diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Customer Service: Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. Collaboration; Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals. Minimum Requirements: The following are the minimum requirements for consideration for the position of Program Manager: Bachelor’s degree in Education, Legal Studies, Business/Project Management or related field, and Five (5) years’ experience in the design and development of workforce training & continuing professional education; or an equivalent combination of education and experience. A graduate degree in Education, Law or Business Management is preferred. Knowledge of adult/workforce learning principles, curriculum design, and organizational development; Demonstrated experience in leading, coordinating, and collaborating with advisory and planning work groups and committees; Demonstrated experience in the development of in-person, online, and hybrid-learning education and professional development programs for adults; Project management experience and ability to work on and manage multiple projects simultaneously; Ability to work independently and collaboratively as a member of a team; Ability to understand and adapt legal principles to educational programs; Consistent communication of a positive attitude, high level of professionalism, and commitment to ethical behavior in the workplace; Strong organizational and administrative skills; Strong writing skills and oral communication skills, including strong public speaking and facilitation skills; Ability to serve as a group facilitator and/or leader; Ability to use personal computers and related software such as MS Office Word, Excel, and PowerPoint; Ability to negotiate consultant contracts and to specify contract requirements; Ability to travel throughout the Commonwealth with a personal automobile and physically transport and handle a large volume of training materials and equipment; and Ability to maintain positive, effective, professional working relationships with court officials, judges, court staff and colleagues. Preferred Knowledge & Skills: Experience creating events and sessions in a Learning Management System (LMS) and managing all aspects of registration and marketing of courses in an LMS preferred; Experience building eLearning curricula and familiarity with eLearning instructional design; Familiarity with the structure of the Massachusetts Judiciary and general knowledge of Massachusetts General Laws, case law, court rules, and court procedures. PLEASE NOTE: All applicants selected for an interview for this position will be required to submit an original writing sample prior to the interview. Closing Date/Time: 2024-06-26
CITY OF ESCONDIDO, CA
City of Escondido, California, United States
Summary This position is open until filled. A first review of applications will take place during the week of April 14, 2024. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Failure to attach a valid typing certificate, issued within the last 6 months, certifying your ability to type 45 net wpm in a five (5) minute test, to this application will result in automatic disqualification. Online verifiable typing certificates will be accepted from one of the following websites: Ratatype.com; Typing.com; or Freetypinggame.net. Please note that we reserve the right to ask for an additional test to be completed in person, as part of the testing process. If you want to join a hardworking team that shares a commitment to provide top-quality municipal services in a prime North County location, consider a career with the City of Escondido. We have an opening for the position of Executive Office Coordinator in our City Manager's Department. For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's website. Under general direction, serves as executive office coordinator for an assigned area in the City Manager’s Office; independently performs a wide variety of responsible and complex administrative, technical, programmatic, and secretarial duties to relieve assigned executive staff of technical, as well as general administrative details; participates in the development, implementation, and administration of administrative policies, procedures, and programs; prepares a variety of fiscal, administrative, and operational reports; and serves as a liaison with other City departments and staff, outside agencies, and the general public. Key Responsibilities The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Serves as executive office coordinator for an assigned area in the City Manager’s Office, independently planning and coordinating day-to-day operations, functions, and services; directs, coordinates, and reviews assigned activities and operations including assigned accounting, administrative support, technical, and/or programmatic service areas. Reviews and organizes office operations; prepares and revises various administrative operating procedures, rules, regulations, and clerical systems; develops and revises office forms and report formats; initiates, organizes, and maintains complex filing systems and records. Recommends improvements in work flow, procedures, policies, and use of equipment and forms. Serves as primary contact and liaison for assigned functions and programs with other City departments and staff, the general public, and outside agencies and organizations; negotiates and resolves sensitive and controversial issues; explains, justifies, and defends programs, policies, and activities. Coordinates the Citywide volunteer program; maintains Citywide list of ongoing projects for volunteers; accepts and distributes volunteer applications to appropriate departments and contacts; maintains and audits volunteer information in City software tracking; schedules Livescans; coordinates volunteer recognition; provides regular volunteer tracking reports to appropriate management staff. Assists executive management staff in collecting, compiling, and analyzing information from various sources on a variety of specialized topics related to programs administered by the position or by management staff; participates in the preparation of reports that present and interpret data, identify alternatives, and make and justify recommendations. Performs a wide variety of complex, responsible, and confidential duties for executive management staff and other staff as assigned; relieves executive staff of administrative work including investigating and answering complaints and providing assistance in resolving operational and administrative problems. Performs a variety of requests and specialized projects for executive management staff; researches various options to complete requests, provides detailed information, and makes recommendations. Types, word processes, and proofreads a wide variety of reports, letters, memoranda, correspondence, and statistical charts; types from rough draft or verbal instruction; independently composes correspondence and reports related to assigned area of responsibility. Directs and participates in the maintenance of a calendar of activities, meetings, and various events for assigned staff; coordinates activities with other City departments, the public, and outside agencies; directs and participates in coordinating and processing staff travel arrangements. Screens calls, visitors, and mail; provides information and assistance including responding to sensitive requests for information and assistance; researches information related to City regulations and office policies; assists the public and other City staff in interpreting and applying City policies, procedures, codes, and ordinances. Performs accounting duties in support of the assigned area; coordinates and tracks accounts payable and accounts receivable; participates in accounting for and processing of requisitions and expense vouchers for assigned area including travel expenses, mileage, and credit card usage; submits demands for, disbursement of, and accounting for petty cash fund. Attends meetings as assigned to take and maintain minutes of meetings. Assists with the preparation, execution and retention of City contracts and agreements related to the City Manager's office. Utilizes various computer applications and software packages; maintains and generates reports from a database or network system. Performs duties of the Executive Assistant to the City Manager during absences of the Executive Assistant. Performs related duties as required. Provides vacation and temporary relief as necessary. QUALIFICATIONS Knowledge of: Operations, services, and activities of assigned functions, programs, and operations. Principles of office management including principles and practices of work organization. Pertinent Federal, State and local laws, codes and regulations. Modern office procedures, methods and equipment including computers. Computer applications such as word processing, spreadsheets, and statistical databases. Basic processes, procedures, and practices of budget preparation and administration. Principles and practices of fiscal, statistical, and administrative research and report preparation. Principles of business letter writing and basic report preparation. Methods and techniques of public relations. Principles and procedures of record keeping. Basic bookkeeping practices. English usage, spelling, grammar and punctuation. Ability to: Perform responsible and difficult office management, administrative support, and secretarial duties involving the use of independent judgment and personal initiative. Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities. Understand, interpret and apply administrative and office policies and procedures. Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals. Research, compile, analyze, and interpret data. Participate in the preparation of a variety of administrative and financial reports. Independently prepare correspondence and memoranda. Implement and maintain filing systems. Type at a speed necessary for successful job performance and as deemed appropriate by the department. Operate and use modern office equipment including a computer and various software packages. Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person. Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports. Demonstrate an awareness and appreciation of the cultural diversity of the community. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Minimum Requirements Education/Training : Equivalent to the completion of the twelfth grade. Additional specialized course work in public administration, business administration, or a related field is desirable. Experience : Four years (full-time equivalent) of increasingly responsible secretarial and clerical experience. Licenses and/or Certificates : Possession of current California Notary Public Certification may be required of some positions in this classification within 60 days of hire. Supplemental Information NOTE: For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's web site. The City of Escondido is committed to a drug and alcohol free workplace. All applicants will be subject to fingerprint investigation before a conditional offer of employment is extended. A pre-employment medical examination will be conducted following a conditional offer of employment for all positions. Safety sensitive positions will include a pre-employment drug screen. Positions subject to the Department of Transportation (DOT) regulations will be subject to DOT pre-employment drug testing and random drug and alcohol testing. SELECTION PROCEDURE Applications will be screened and the most qualified candidates will be invited to appear for testing. All positions require the ability to read, write and speak English. Types of tests may include written and/or oral examination, physical agility, practical exam or other appropriate job-related selection process. When testing is completed, candidates will be ranked on an eligibility list in the order of their test score. Selection for appointments is made from names certified on the eligibility list. All appointments are subject to the successful completion of background investigation including LIVESCAN fingerprinting, and will be required to submit verification of the legal right to work in the United States. Qualification by a medical examination will be required at the time of appointment. After appointment, classified employees must satisfactorily complete a probationary period to be eligible for regular status. In accordance with the Immigration Reform and Control Act of 1986, all new employees must produce proof of eligibility to work in the United States within the first three days of their employment. The City of Escondido participates in E-Verify®. The Loyalty Oath will be administered to all new employees on their first day of hire. New employees hired into positions that require a driver's license must provide proof of a valid California Driver's License of the appropriate class level on their first day of employment. Additional information regarding the essential functions and physical, environmental and communication demands of the position may be obtained from the Human Resources Department. If you require reasonable accommodation in the testing process, such as an alternate means of testing, you must contact the Human Resources Department by the final filing date to complete a Request for Reasonable Accommodation form. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. Note: Pursuant to California Civil Code section 1786.53, the City of Escondido shall provide to all job candidates a copy of any records of arrest, indictment, conviction, civil judicial action, tax lien or outstanding judgment which was obtained in the course of conducting an evaluation for employment, assignment, and/or promotion. A copy of this information, if received by the City, will be given to candidates within seven days of the City's receipt. VETERANS' PREFERENCE Eligible individuals are those who meet the following criteria: Served in the U.S. armed forces Received an honorable discharge Did not retire from military service Seeking employment with the City of Escondido for the first time. Guard and Reserve active duty for training purposes does not qualify for veterans' preference. Proof of eligibility (copy of DD-214) must be submitted at time of application, or later if the promulgation of the eligibility list will not be delayed. Veterans' preference credit will only be applied to eligible applicants who attained a passing grade (total score exclusive of credit) on the final open examination. ABOUT OUR CITY The City of Escondido is a prominent agricultural, commercial hub and residential center of North San Diego County. Located a short 30-minute drive from the beach, the mountains or downtown San Diego, Escondido residents enjoy the pleasure of a rural lifestyle with all the benefits of suburban living. Escondido is a diverse, vibrant community with many amenities. The city offers attractive homes in a wide range of prices, two lakes, several parks, a sports center, golf courses, restaurants, wineries, shopping centers, a variety of art galleries, entertainment venues, and a state of the art hospital. Established in 1888, the city's rich past brings charm and stability to the community; yet integrated with Escondido's treasured heritage is a progressive future, bright and brimming with promise. EOE The City of Escondido does not discriminate on the basis of race, color, religion, disability, sex, age, national origin, or sexual orientation. We will attempt to reasonably accommodate applicants with disabilities upon request. The City of Escondido offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and life insurance. The Benefits of Choice program offers you a range of benefits. You choose the coverage that is right for you, your family and your budget. Read this e-Guide for an overview of your options, with links to additional details and forms. For a more detailed overview of this benefits package, please visit the Unclassified / Clerical / Technical Benefit Summary. Closing Date/Time: Continuous
Mar 26, 2024
Full Time
Summary This position is open until filled. A first review of applications will take place during the week of April 14, 2024. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Failure to attach a valid typing certificate, issued within the last 6 months, certifying your ability to type 45 net wpm in a five (5) minute test, to this application will result in automatic disqualification. Online verifiable typing certificates will be accepted from one of the following websites: Ratatype.com; Typing.com; or Freetypinggame.net. Please note that we reserve the right to ask for an additional test to be completed in person, as part of the testing process. If you want to join a hardworking team that shares a commitment to provide top-quality municipal services in a prime North County location, consider a career with the City of Escondido. We have an opening for the position of Executive Office Coordinator in our City Manager's Department. For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's website. Under general direction, serves as executive office coordinator for an assigned area in the City Manager’s Office; independently performs a wide variety of responsible and complex administrative, technical, programmatic, and secretarial duties to relieve assigned executive staff of technical, as well as general administrative details; participates in the development, implementation, and administration of administrative policies, procedures, and programs; prepares a variety of fiscal, administrative, and operational reports; and serves as a liaison with other City departments and staff, outside agencies, and the general public. Key Responsibilities The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Serves as executive office coordinator for an assigned area in the City Manager’s Office, independently planning and coordinating day-to-day operations, functions, and services; directs, coordinates, and reviews assigned activities and operations including assigned accounting, administrative support, technical, and/or programmatic service areas. Reviews and organizes office operations; prepares and revises various administrative operating procedures, rules, regulations, and clerical systems; develops and revises office forms and report formats; initiates, organizes, and maintains complex filing systems and records. Recommends improvements in work flow, procedures, policies, and use of equipment and forms. Serves as primary contact and liaison for assigned functions and programs with other City departments and staff, the general public, and outside agencies and organizations; negotiates and resolves sensitive and controversial issues; explains, justifies, and defends programs, policies, and activities. Coordinates the Citywide volunteer program; maintains Citywide list of ongoing projects for volunteers; accepts and distributes volunteer applications to appropriate departments and contacts; maintains and audits volunteer information in City software tracking; schedules Livescans; coordinates volunteer recognition; provides regular volunteer tracking reports to appropriate management staff. Assists executive management staff in collecting, compiling, and analyzing information from various sources on a variety of specialized topics related to programs administered by the position or by management staff; participates in the preparation of reports that present and interpret data, identify alternatives, and make and justify recommendations. Performs a wide variety of complex, responsible, and confidential duties for executive management staff and other staff as assigned; relieves executive staff of administrative work including investigating and answering complaints and providing assistance in resolving operational and administrative problems. Performs a variety of requests and specialized projects for executive management staff; researches various options to complete requests, provides detailed information, and makes recommendations. Types, word processes, and proofreads a wide variety of reports, letters, memoranda, correspondence, and statistical charts; types from rough draft or verbal instruction; independently composes correspondence and reports related to assigned area of responsibility. Directs and participates in the maintenance of a calendar of activities, meetings, and various events for assigned staff; coordinates activities with other City departments, the public, and outside agencies; directs and participates in coordinating and processing staff travel arrangements. Screens calls, visitors, and mail; provides information and assistance including responding to sensitive requests for information and assistance; researches information related to City regulations and office policies; assists the public and other City staff in interpreting and applying City policies, procedures, codes, and ordinances. Performs accounting duties in support of the assigned area; coordinates and tracks accounts payable and accounts receivable; participates in accounting for and processing of requisitions and expense vouchers for assigned area including travel expenses, mileage, and credit card usage; submits demands for, disbursement of, and accounting for petty cash fund. Attends meetings as assigned to take and maintain minutes of meetings. Assists with the preparation, execution and retention of City contracts and agreements related to the City Manager's office. Utilizes various computer applications and software packages; maintains and generates reports from a database or network system. Performs duties of the Executive Assistant to the City Manager during absences of the Executive Assistant. Performs related duties as required. Provides vacation and temporary relief as necessary. QUALIFICATIONS Knowledge of: Operations, services, and activities of assigned functions, programs, and operations. Principles of office management including principles and practices of work organization. Pertinent Federal, State and local laws, codes and regulations. Modern office procedures, methods and equipment including computers. Computer applications such as word processing, spreadsheets, and statistical databases. Basic processes, procedures, and practices of budget preparation and administration. Principles and practices of fiscal, statistical, and administrative research and report preparation. Principles of business letter writing and basic report preparation. Methods and techniques of public relations. Principles and procedures of record keeping. Basic bookkeeping practices. English usage, spelling, grammar and punctuation. Ability to: Perform responsible and difficult office management, administrative support, and secretarial duties involving the use of independent judgment and personal initiative. Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities. Understand, interpret and apply administrative and office policies and procedures. Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals. Research, compile, analyze, and interpret data. Participate in the preparation of a variety of administrative and financial reports. Independently prepare correspondence and memoranda. Implement and maintain filing systems. Type at a speed necessary for successful job performance and as deemed appropriate by the department. Operate and use modern office equipment including a computer and various software packages. Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person. Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports. Demonstrate an awareness and appreciation of the cultural diversity of the community. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Minimum Requirements Education/Training : Equivalent to the completion of the twelfth grade. Additional specialized course work in public administration, business administration, or a related field is desirable. Experience : Four years (full-time equivalent) of increasingly responsible secretarial and clerical experience. Licenses and/or Certificates : Possession of current California Notary Public Certification may be required of some positions in this classification within 60 days of hire. Supplemental Information NOTE: For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's web site. The City of Escondido is committed to a drug and alcohol free workplace. All applicants will be subject to fingerprint investigation before a conditional offer of employment is extended. A pre-employment medical examination will be conducted following a conditional offer of employment for all positions. Safety sensitive positions will include a pre-employment drug screen. Positions subject to the Department of Transportation (DOT) regulations will be subject to DOT pre-employment drug testing and random drug and alcohol testing. SELECTION PROCEDURE Applications will be screened and the most qualified candidates will be invited to appear for testing. All positions require the ability to read, write and speak English. Types of tests may include written and/or oral examination, physical agility, practical exam or other appropriate job-related selection process. When testing is completed, candidates will be ranked on an eligibility list in the order of their test score. Selection for appointments is made from names certified on the eligibility list. All appointments are subject to the successful completion of background investigation including LIVESCAN fingerprinting, and will be required to submit verification of the legal right to work in the United States. Qualification by a medical examination will be required at the time of appointment. After appointment, classified employees must satisfactorily complete a probationary period to be eligible for regular status. In accordance with the Immigration Reform and Control Act of 1986, all new employees must produce proof of eligibility to work in the United States within the first three days of their employment. The City of Escondido participates in E-Verify®. The Loyalty Oath will be administered to all new employees on their first day of hire. New employees hired into positions that require a driver's license must provide proof of a valid California Driver's License of the appropriate class level on their first day of employment. Additional information regarding the essential functions and physical, environmental and communication demands of the position may be obtained from the Human Resources Department. If you require reasonable accommodation in the testing process, such as an alternate means of testing, you must contact the Human Resources Department by the final filing date to complete a Request for Reasonable Accommodation form. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. Note: Pursuant to California Civil Code section 1786.53, the City of Escondido shall provide to all job candidates a copy of any records of arrest, indictment, conviction, civil judicial action, tax lien or outstanding judgment which was obtained in the course of conducting an evaluation for employment, assignment, and/or promotion. A copy of this information, if received by the City, will be given to candidates within seven days of the City's receipt. VETERANS' PREFERENCE Eligible individuals are those who meet the following criteria: Served in the U.S. armed forces Received an honorable discharge Did not retire from military service Seeking employment with the City of Escondido for the first time. Guard and Reserve active duty for training purposes does not qualify for veterans' preference. Proof of eligibility (copy of DD-214) must be submitted at time of application, or later if the promulgation of the eligibility list will not be delayed. Veterans' preference credit will only be applied to eligible applicants who attained a passing grade (total score exclusive of credit) on the final open examination. ABOUT OUR CITY The City of Escondido is a prominent agricultural, commercial hub and residential center of North San Diego County. Located a short 30-minute drive from the beach, the mountains or downtown San Diego, Escondido residents enjoy the pleasure of a rural lifestyle with all the benefits of suburban living. Escondido is a diverse, vibrant community with many amenities. The city offers attractive homes in a wide range of prices, two lakes, several parks, a sports center, golf courses, restaurants, wineries, shopping centers, a variety of art galleries, entertainment venues, and a state of the art hospital. Established in 1888, the city's rich past brings charm and stability to the community; yet integrated with Escondido's treasured heritage is a progressive future, bright and brimming with promise. EOE The City of Escondido does not discriminate on the basis of race, color, religion, disability, sex, age, national origin, or sexual orientation. We will attempt to reasonably accommodate applicants with disabilities upon request. The City of Escondido offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and life insurance. The Benefits of Choice program offers you a range of benefits. You choose the coverage that is right for you, your family and your budget. Read this e-Guide for an overview of your options, with links to additional details and forms. For a more detailed overview of this benefits package, please visit the Unclassified / Clerical / Technical Benefit Summary. Closing Date/Time: Continuous
California State University (CSU) Chancellor's Office
401 Golden Shore, Long Beach, CA 90802, USA
Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Systemwide Senior Director for Civil Rights . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $15,000 per month, commensurate with qualifications and experience. The salary range for this classification is $9,625 to $30,896 per month. Classification Administrator IV Position Information The California State University, Office of the Chancellor, is seeking a Systemwide Senior Director for Civil Rights to ensure consistent policy interpretation and implementation of all Title IX and other civil rights (Title VI/Discrimination, Harassment and Retaliation (DHR)) programming and services across the CSU community. The Systemwide Senior Director for Civil Rights uses outstanding relationship-building and communication skills through a lens of care and compliance to provide oversight, advice, support and direction, subject matter expertise, and guidance to an assigned roster of CSU campuses. The Systemwide Senior Director for Civil Rights serves as a subject-matter expert on programming and services required by Title VI, Title VII, Title IX, VAWA the Violence Against Women Act (VAWA), CA Fair Employment and Housing Act (FEHA), and all applicable federal and state laws and regulations, as well as institutional policies and procedures. Responsibilities Under the general direction of the Associate Vice Chancellor for Civil Rights Programming and Services, the Systemwide Senior Director for Civil Rights will perform duties as outlined below: Campus Oversight and Support -Provide case consultation, oversight and policy guidance to campus Civil Rights (Title IX and DHR) personnel. Participate in case management meetings to ensure that case services are timely, appropriate, impartial, and in compliance with the CSU Policy. -Schedule regular individual check-ins with assigned campuses and establish appropriate cadence of meetings (some in-person, on campus) with each assigned campus using a fluid, needs-based analysis. -At the direction of the Associate Vice Chancellor for Civil Rights Programming and Services, assist with responding to complaints (including overseeing investigations) made against campus presidents, Title IX Coordinators/DHR Administrators and other high-level administrators or otherwise made to the Chancellor or Board of Trustees. -Collaborate with Chancellor’s Office personnel to conduct regularly scheduled campus compliance reviews. -Monitor data management practices for assigned campuses (with support from the Systemwide Data specialist). -Oversee campus Title IX Coordinators’ compliance with CSU complaint process including intake, the provision of supportive measures, investigations, preparation for live hearings and other resolution processes. -Collaborate with assigned campuses in the recruitment, onboarding, and performance reviews of campus Title IX Coordinators/DHR Administrators. Assist campuses during staffing transition in Civil Rights offices. -In collaboration with the Systemwide Director of Prevention and Education and the Office of General Counsel, deliver presentations, training, and resource materials related to Civil Rights programming and services to campus Civil Rights personnel, external consultants (e.g., hearing officers and investigators) and other constituencies (including systemwide affinity and administrator groups). -Effectively utilize combination of remote technology and in-person visits to build meaningful relationships. -Provide timely updates to the Associate Vice Chancellor for Civil Rights Programming and Services on all significant matters, exercising good judgment as to what level of detail is necessary to be communicated and when. -Recommend new practices as appropriate to assigned campuses and facilitate highlighting new and innovative practices for the benefit of other campuses in the system. Chancellor’s Office and Systemwide Duties -Serve as a subject-matter expert to other Systemwide Civil Rights Directors on select (including emerging) topics, as assigned by the Associate Vice Chancellor for Civil Rights Programming and Services. -Assist Associate Vice Chancellor for Civil Rights Programming and Services in connection with preparing reports and responding to audits. -Assist Chancellor’s Office staff responsible for responding to media inquiries and records requests. -Serve on Civil Rights-related committees and work groups charged with developing and revising policy and data management protocols. -Other duties as assigned, including serving on Chancellor’s Office committees and work groups; serving as Title IX Coordinator/DHR Administrator for Chancellor’s Office operations (reporting to the Vice Chancellor for Human Resources). -The position is based in Long Beach, California. Statewide travel is required. The incumbent must reside in California and will be permitted to work for a portion of the work week via a California-based remote work location. Remote work protocols are subject to change, and the incumbent may be required to work in-person on certain dates at management's discretion. Qualifications This position requires: -Master's degree, juris doctor or equivalent combination of education and work experience. Experience in a higher education, judicial, or regulatory compliance setting highly preferred. -Minimum of 5 years of related experience, including extensive experience in Title IX, Title VI, Title VII, Title IX, VAWA, CA FEHA, equity, equal opportunity, and civil rights compliance and programming, including education, prevention, training, policy and practice development and administration, supportive measures, accommodations, investigations, and resolutions related to discrimination and harassment. -Must have demonstrated expertise in implementing compliance requirements through the lens of care. -Demonstrated experience in interacting effectively with members of the community from diverse backgrounds. -Demonstrated working knowledge of federal and state gender/sex antidiscrimination laws, regulations, guidelines, and best practices. -Experience with current Title IX, Title VI, Title VII, VAWA, CA FEHA compliance, and investigations. Knowledge and ability to exercise key areas below: Leadership and Management: -Provide visionary leadership in the development and execution of systemwide civil rights strategies. -Collaborate with campus administrators, legal experts, and stakeholders to ensure a comprehensive approach to civil rights governance. -Set strategic direction and implement effective plans and programs. Policy Development and Implementation: -Develop, revise, and implement policies and procedures for consistent compliance with civil rights laws across all campuses. -Stay informed about legislative changes and emerging issues, updating policies accordingly. Investigation and Resolution Management: -Oversee the prompt and effective investigation and resolution of civil rights complaints, compliance reviews, and directed investigations. -Collaborate with campus-level personnel to ensure thorough, fair, and legally sound investigations. Training and Education: -Develop and implement training programs to educate campus staff, faculty, and students on civil rights laws. -Foster a culture of awareness and inclusivity through educational initiatives. Communication Skills: -Communicate complex issues and concepts effectively through superior verbal and written communication skills. -Make oral presentations to individuals or groups to enhance understanding of policies and procedures. Technical Proficiency: -Demonstrate computer proficiency, including Microsoft Office (Outlook, Word, Excel). -Utilize vigilant recordkeeping skills, including proficiency with case management software. Attributes: Judgment and Objectivity: -Exercise independent and mature judgment, maintain objectivity, and fairness, and safeguard confidential information. -Resolve conflicts with excellent problem-solving and conflict-resolution skills. -Act independently, take initiative, and exercise sound judgment. Collaboration and Relationship Building: -Foster, establish and maintain positive, effective, caring, and collaborative working relationships with diverse constituencies. -Diplomatically collaborate in handling sensitive matters. -Commitment to working effectively with individuals from diverse backgrounds and beliefs in support of an inclusive and welcoming environment. Analytical and Management Skills: -Gather, assemble, analyze, and evaluate facts, evidence, and data to draw reasonable and fair conclusions. -Multitask effectively, handling multiple priorities and changing operational conditions. -Strong analytical and critical thinking skills, presenting data effectively. Leadership and Mission Alignment: -Demonstrate leadership, organizational, planning, and problem-solving skills. -Understand and support CSU’s mission, vision, and core values. -Demonstrate courage and integrity to pursue action consistent with civil rights laws, fair process, and CSU policy, even in the face of vocal or powerful opposition. Additional Attributes: -Compassionate nature, talent for listening, and a history of working with sensitive information. -Understand free speech and academic freedom principles. Application Period Priority consideration will be given to candidates who apply by February 5, 2024 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Mandated Reporter Per CANRA The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Conflict of Interest The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Advertised: Jan 11 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Systemwide Senior Director for Civil Rights . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $15,000 per month, commensurate with qualifications and experience. The salary range for this classification is $9,625 to $30,896 per month. Classification Administrator IV Position Information The California State University, Office of the Chancellor, is seeking a Systemwide Senior Director for Civil Rights to ensure consistent policy interpretation and implementation of all Title IX and other civil rights (Title VI/Discrimination, Harassment and Retaliation (DHR)) programming and services across the CSU community. The Systemwide Senior Director for Civil Rights uses outstanding relationship-building and communication skills through a lens of care and compliance to provide oversight, advice, support and direction, subject matter expertise, and guidance to an assigned roster of CSU campuses. The Systemwide Senior Director for Civil Rights serves as a subject-matter expert on programming and services required by Title VI, Title VII, Title IX, VAWA the Violence Against Women Act (VAWA), CA Fair Employment and Housing Act (FEHA), and all applicable federal and state laws and regulations, as well as institutional policies and procedures. Responsibilities Under the general direction of the Associate Vice Chancellor for Civil Rights Programming and Services, the Systemwide Senior Director for Civil Rights will perform duties as outlined below: Campus Oversight and Support -Provide case consultation, oversight and policy guidance to campus Civil Rights (Title IX and DHR) personnel. Participate in case management meetings to ensure that case services are timely, appropriate, impartial, and in compliance with the CSU Policy. -Schedule regular individual check-ins with assigned campuses and establish appropriate cadence of meetings (some in-person, on campus) with each assigned campus using a fluid, needs-based analysis. -At the direction of the Associate Vice Chancellor for Civil Rights Programming and Services, assist with responding to complaints (including overseeing investigations) made against campus presidents, Title IX Coordinators/DHR Administrators and other high-level administrators or otherwise made to the Chancellor or Board of Trustees. -Collaborate with Chancellor’s Office personnel to conduct regularly scheduled campus compliance reviews. -Monitor data management practices for assigned campuses (with support from the Systemwide Data specialist). -Oversee campus Title IX Coordinators’ compliance with CSU complaint process including intake, the provision of supportive measures, investigations, preparation for live hearings and other resolution processes. -Collaborate with assigned campuses in the recruitment, onboarding, and performance reviews of campus Title IX Coordinators/DHR Administrators. Assist campuses during staffing transition in Civil Rights offices. -In collaboration with the Systemwide Director of Prevention and Education and the Office of General Counsel, deliver presentations, training, and resource materials related to Civil Rights programming and services to campus Civil Rights personnel, external consultants (e.g., hearing officers and investigators) and other constituencies (including systemwide affinity and administrator groups). -Effectively utilize combination of remote technology and in-person visits to build meaningful relationships. -Provide timely updates to the Associate Vice Chancellor for Civil Rights Programming and Services on all significant matters, exercising good judgment as to what level of detail is necessary to be communicated and when. -Recommend new practices as appropriate to assigned campuses and facilitate highlighting new and innovative practices for the benefit of other campuses in the system. Chancellor’s Office and Systemwide Duties -Serve as a subject-matter expert to other Systemwide Civil Rights Directors on select (including emerging) topics, as assigned by the Associate Vice Chancellor for Civil Rights Programming and Services. -Assist Associate Vice Chancellor for Civil Rights Programming and Services in connection with preparing reports and responding to audits. -Assist Chancellor’s Office staff responsible for responding to media inquiries and records requests. -Serve on Civil Rights-related committees and work groups charged with developing and revising policy and data management protocols. -Other duties as assigned, including serving on Chancellor’s Office committees and work groups; serving as Title IX Coordinator/DHR Administrator for Chancellor’s Office operations (reporting to the Vice Chancellor for Human Resources). -The position is based in Long Beach, California. Statewide travel is required. The incumbent must reside in California and will be permitted to work for a portion of the work week via a California-based remote work location. Remote work protocols are subject to change, and the incumbent may be required to work in-person on certain dates at management's discretion. Qualifications This position requires: -Master's degree, juris doctor or equivalent combination of education and work experience. Experience in a higher education, judicial, or regulatory compliance setting highly preferred. -Minimum of 5 years of related experience, including extensive experience in Title IX, Title VI, Title VII, Title IX, VAWA, CA FEHA, equity, equal opportunity, and civil rights compliance and programming, including education, prevention, training, policy and practice development and administration, supportive measures, accommodations, investigations, and resolutions related to discrimination and harassment. -Must have demonstrated expertise in implementing compliance requirements through the lens of care. -Demonstrated experience in interacting effectively with members of the community from diverse backgrounds. -Demonstrated working knowledge of federal and state gender/sex antidiscrimination laws, regulations, guidelines, and best practices. -Experience with current Title IX, Title VI, Title VII, VAWA, CA FEHA compliance, and investigations. Knowledge and ability to exercise key areas below: Leadership and Management: -Provide visionary leadership in the development and execution of systemwide civil rights strategies. -Collaborate with campus administrators, legal experts, and stakeholders to ensure a comprehensive approach to civil rights governance. -Set strategic direction and implement effective plans and programs. Policy Development and Implementation: -Develop, revise, and implement policies and procedures for consistent compliance with civil rights laws across all campuses. -Stay informed about legislative changes and emerging issues, updating policies accordingly. Investigation and Resolution Management: -Oversee the prompt and effective investigation and resolution of civil rights complaints, compliance reviews, and directed investigations. -Collaborate with campus-level personnel to ensure thorough, fair, and legally sound investigations. Training and Education: -Develop and implement training programs to educate campus staff, faculty, and students on civil rights laws. -Foster a culture of awareness and inclusivity through educational initiatives. Communication Skills: -Communicate complex issues and concepts effectively through superior verbal and written communication skills. -Make oral presentations to individuals or groups to enhance understanding of policies and procedures. Technical Proficiency: -Demonstrate computer proficiency, including Microsoft Office (Outlook, Word, Excel). -Utilize vigilant recordkeeping skills, including proficiency with case management software. Attributes: Judgment and Objectivity: -Exercise independent and mature judgment, maintain objectivity, and fairness, and safeguard confidential information. -Resolve conflicts with excellent problem-solving and conflict-resolution skills. -Act independently, take initiative, and exercise sound judgment. Collaboration and Relationship Building: -Foster, establish and maintain positive, effective, caring, and collaborative working relationships with diverse constituencies. -Diplomatically collaborate in handling sensitive matters. -Commitment to working effectively with individuals from diverse backgrounds and beliefs in support of an inclusive and welcoming environment. Analytical and Management Skills: -Gather, assemble, analyze, and evaluate facts, evidence, and data to draw reasonable and fair conclusions. -Multitask effectively, handling multiple priorities and changing operational conditions. -Strong analytical and critical thinking skills, presenting data effectively. Leadership and Mission Alignment: -Demonstrate leadership, organizational, planning, and problem-solving skills. -Understand and support CSU’s mission, vision, and core values. -Demonstrate courage and integrity to pursue action consistent with civil rights laws, fair process, and CSU policy, even in the face of vocal or powerful opposition. Additional Attributes: -Compassionate nature, talent for listening, and a history of working with sensitive information. -Understand free speech and academic freedom principles. Application Period Priority consideration will be given to candidates who apply by February 5, 2024 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Mandated Reporter Per CANRA The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Conflict of Interest The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Advertised: Jan 11 2024 Pacific Standard Time Applications close: Closing Date/Time:
SIERRA JOINT COMMUNITY COLLEGE DISTRICT
Rocklin, California, United States
Description Under general supervision of assigned manager, performs a variety of specialized and technical duties in support of financial aid programs and services; provide students, staff and the public with financial aid information and processing assistance; receives, reviews, and validates financial aid applications, performs needs analysis, and determines eligibility and awards in accordance with District policies and procedures and federal, state, and local requirements. The Financial Aid Outreach Technician is a technical level classification performing a wide range of program and administrative support duties for the Financial Aid program to support low-income students. Need Help With Your Online Account? Use the online Help Guide or contact the NEOGOV Applicants Support Line at 855-524-5627 if you need assistance with your online applicant account. Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday. Examples Of Functions and Tasks REPRESENTATIVE DUTIES - The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Serves as point of contact for students, prospective students, staff, and the general public regarding financial aid services; provides technical information and assistance; explains program applications, policies, procedures, requirements, and restrictions; develops promotional and informational materials for distribution on and off campus; maintains assigned resource material.Verifies and reviews financial aid materials, applications e.g.: Free Application for Financial Aid (FAFSA) student records, files and reports for completeness and conformance with established regulations and procedures.Performs a variety of technical duties in support of the program; provides technical assistance and information to students, parents, and staff regarding financial aid programs and services as well as various benefits and their applicability to individual situations; instructs students in proper completion of forms and applications; explains application requirements and restrictions; notifies ineligible applicants; explores and resolves conflicts or mitigating circumstances; maintains records; conducts financial aid workshops and classroom presentations.Plans, organizes, schedules, and conducts orientations, workshops, seminars, class presentations, tours, meetings, and other activities on and off campus to raise awareness about financial aid; arranges and confirms speakers; reserves facilities and makes other necessary arrangements.Reviews applications and supporting documentations for discrepancies or conflict of data elements between application and supporting documents including Department of Homeland Security (DHS), Social Security Administration (SSA), Selective Service, IRS forms, judicial court documentation, and Veterans Administration documents; resolves data element conflicts/discrepancies; checks academic and financial aid historical records for probations or termination status; analyzes data submitted by applicants/parents and compares/contrasts information provided on various federal tax forms and other document; finalizes corrected data elements and sets record clearance for packaging.Processes applications and verification forms; determines student eligibility for federal and/or state grants, loans, the Federal Work Study (FWS) program and Board of Governor’s Fee Waiver (BOGW) program using federal methodology, need analysis, and state-defined income criteria; establishes initial cost of attendance for each student data record received from grant funding agencies; applies federal methodology to calculate student’s financial need; identifies unusual circumstances for possible alternative processing; requests and analyzes records and other information needed to determine status of application and forms; researches and resolves problems.Participates in mid-term transfer activities; informs NSLDS regarding mid-year transfers for Title IV aid; develops and maintains reports to identify mid-year transfers; accesses “alerts” sent to schools by NSLDS; monitors changes in student eligibility of Title IV aid; identifies new information generated by NSLDS Alert Program regarding new loads, disbursements, and changes in outstanding principal balance of loan; analyzes relevant information that could affect student eligibility and disbursement for Pell Grant and Title IV loans.Participates in fund management for assigned programs; coordinates award activities; maintains records of awards; posts data; monitors entitlements and earnings; provides periodic reports; performs fund expenditure projections; monitors year to date spending; coordinates with other offices regarding disbursement of fund programs and student holds to outstanding college debt; prepares check disbursement reports; disburses loan checks.Participates in a full range of reporting duties; assists in compiling, analyzing, and maintaining data for the maintenance of various records and the preparation of various reports; identifies required data elements to create database queries; creates selection sets; coordinates with other staff to obtain data; researches error reports and makes adjustments.Performs a full range of clerical and administrative duties in support of program operations; relieves manager of administrative details including to research and resolve problems; troubleshoots computer information processing system problems; assembles files and duplicates materials; composes and prepares office correspondence, materials, reports, forms, brochures, presentations, handbooks, manuals, and consumer information; answers phones, refers callers, and takes messages; maintains and orders supplies; oversees work of student workers in the office.Maintains current knowledge and learn new state and federal laws, rules, and regulations pertaining to financial aid; reviews updated or new technical instructions or references; attends seminars, conferences, workshops, and other training sessions; participates in the development of new/revised procedures to accommodate changes; assists in providing training and direction to others regarding changes and new regulations including to create and disseminate new instructions.Compiles and tabulates data from various sources and prepares appropriate forms, schedules, and reports; lists, abstracts, or summarizes data; inputs and reviews data and prepares special and periodic reports related to assigned project and/or program area including state and federally mandated reports; verifies accuracy, completeness, and compliance to rules, procedures, regulations, policies, and other mandatesEstablishes and maintains records including student records; maintains complex, interrelated filing systems that may include confidential files; collects, compiles, and records narrative, statistical, and financial data and other information; researches and verifies information as requested.Develops individualized financial aid service plans to meet institutional and low income student needs; schedules appointments for on- and off-campus meetings, conferences, and workshops.May train and provide work direction to assigned student workers and temporary help as assigned.Performs related duties as required. Minimum Qualifications QUALIFICATIONS - The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Student financial aid processes and procedures including applicable federal and state laws and regulations regarding student grants and loans. General accounting and bookkeeping practices and techniques. State and federal tax returns, schedules, and attachments. Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. Mathematical principles and practices. English usage, spelling, grammar and punctuation. Principles and procedures of record keeping and filing Principles of business letter writing and basic report preparation. Supervisory principles. Methods and techniques of conflict resolution. Pertinent federal, state, and local laws, codes, and regulations including state and federal labor law as it applies to the employment of students and DHS employment requirements and documentation. Ability to: Understand the organization and operation of the assigned office and/or program area as necessary to assume assigned responsibilities. Understand, apply, and ensure compliance with administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances. Perform a range of technical, program support, administrative, and clerical duties involving the use of independent judgment and personal initiative. Coordinate and conduct workshops, seminars, special event, class presentations, orientations, and tours. Provide specialized assistance, training, and information to students, faculty, administrators, staff, and the public concerning assigned program area, functions, and resources. Orient students, staff, and public to resources and services related to area of assignment. Research, compile, analyze, and interpret data. Independently compose and prepare routine correspondence and memoranda. Prepare a variety of clear and concise administrative and financial records. Implement and maintain filing systems. Compile information and write reports, business correspondence, and procedure manuals using correct English usage, grammar, spelling, punctuation and vocabulary. Respond to requests and inquiries from students, staff, or the public; effectively present technical information in person or on the telephone to students, staff, or the public. Screen, interview, and assess needs of students and clients. Use sound judgment in recognizing scope of authority. Exercise good judgment and discretion in analyzing and resolving confidential, difficult, and sensitive situations. Type or enter data at a speed necessary for successful job performance. Train and provide work direction to others. Plan and organize work to meet schedules and changing deadlines. Operate office equipment including computers and supporting word processing, spreadsheet, and database applications. Adapt to changing technologies and learn functionality of new equipment and systems. Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person. Work effectively with minimal supervision. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. Examples of ways to obtain the knowledge and abilities would be: Education/Training: Equivalent to completion of the twelfth grade supplemented by college level course work in business administration, accounting, or a related field. Experience: Two years of increasingly responsible clerical and program support experience preferably in an educational or accounting office. License or Certificate: Ability to obtain specialized certifications as required. PHYSICAL DEMANDS AND WORKING ENVIRONMENT - The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily in a standard office setting. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally walk, stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment. Hearing: Hear in the normal audio range with or without correction. Supplemental Information WHY SIERRA? One of Aspen Institute’s Top 150 Community Colleges in the nation The Accrediting Commission recognized Sierra “for its exemplary practice of providing personnel with opportunities for continued professional development in order to meet its mission.” This includes providing students and employees with a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our students, etc. Public Employee’s Retirement System (PERS) 17 paid holidays (including extended time off during the winter break) 12 accrued paid vacation days per year (vacation accrual increases over time) Competitive benefits package Flexible work schedules may be available Currently during summers, some employee groups participate in 4x10 schedules Sierra College is a Community College located near Sacramento, California where a heavy emphasis is placed on academic excellence and student success. Since its founding in 1936, Sierra College has focused on quality instruction and meeting the evolving needs of the students and communities that it serves. The Sierra Community College District covers more than 3,200 square miles and serves the Northern California foothill counties of Placer and Nevada, as well as parts of El Dorado and Sacramento. We serve over 16,000 students throughout the region in both on-ground and online courses, including students at our main Rocklin Campus as well as at three centers located in Grass Valley, Tahoe/Truckee, and Roseville. Our District prides itself on academic excellence. Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students and values the rich, diverse backgrounds that make up the campus community. A strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds. This includes persons with disabilities, various gender identities and sexual orientations, as well as individuals from historically underrepresented communities and other groups. Our District is committed to providing strategies for success and proactive student-centered practices and policies focused on eliminating equity gaps to ensure the District provides an inclusive educational and employment environment focused on strategies for success and equitable outcomes for all. As an institution, Sierra College is committed to eliminating the equity gap in all student populations with dynamic, learner-centered practices and policies that fully engage the college community. The ideal candidate will share the College’s commitment to helping its racially and socioeconomically diverse students succeed in their degree and career objectives. Currently, Sierra College enrolls 16,500 students per term, where approximately: 24% of Sierra College’s students are Latin(o)(a)(x)(e), 3% are African-American, 2% are Filipino, 6% are Asian-American, 7% are multiracial and 55% are White. The successful candidate will join a College dedicated to the use of culturally responsive strategies and methods that meet the varying needs of our students, faculty, staff, and surrounding community. Sierra College demonstrates its commitment to equity by supporting ongoing professional development for students, faculty, and staff. These opportunities include trainings and workshops on equity and inclusion, active Academic Senate standing committees concerned with student success and equity, a Presidential Equity Advisory Committee (PEAC), culturally responsive student engagement centers, support for our undocumented and AB540 students, campus-wide equity summits, a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our diverse students. Need Help With Your Online Account? Use the online Help Guide or contact the NEOED Applicants Support Line at 855-524-5627 if you need assistance with your online applicant account. Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday. Helpful Tip: Please note that as described above a strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds; and therefore, hiring committees assess candidates for these knowledge, skills, and abilities. Applicants may want to consider incorporating culturally-inclusive/equity-minded strategies practiced and/or evidence of the responsiveness to and understanding of the racial, socioeconomic, and cultural diversity of community college student populations throughout their application materials (including application and documents uploaded, if any). Please see the Sierra College website for additional helpful tips and tools for prospective applicants . Travel expenses may be partially reimbursed for candidates traveling beyond a 150 mile radius for second round interviews. All other travel expenses will be borne by the candidate (if in person interviews). Terms and Conditions of Employment: Other terms and conditions of employment are specified in the applicable collective bargaining agreements on file in the District Human Resources Department. Position description of record on file in the Human Resources Department. *Sierra Community College District currently operates campuses in Rocklin, Roseville, Truckee and Grass Valley. In its management of a multi-campus environment, the District reserves right of assignment including the right to change assignment locations and shift assignments based on District need. Although this position may currently reside at the Rocklin campus, the assignment location may be subject to change as needed. Additionally, the district reserves the right to cancel, revise or re-announce this position as well as any and all positions at any time. EEO / TITLE IX EMPLOYER Sierra College is an equal employment opportunity employer committed to nondiscrimination and the achievement of diversity and equity among its faculty, staff, and students. Persons with inquiries about the application of Title IX and/or EEO may contact the Director of Diversity, EEO & Title IX (Title IX Coordinator) at the address below, at (916) 660-7006 or via email at EEOT9@sierracollege.edu . Persons with questions regarding reasonable accommodation of physical and other disabilities should contact the Sierra College Human Resources Department at (916) 660-7105. If you have limitations hearing or speaking, the State of California offers a specially-trained Communications Assistant (CA) that can relay telephone conversations for all of your calls. Dial 711 to reach the California Relay Service (CRS). Dialing 711 is for everyone, not just those who have difficulty hearing on a standard phone. If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free modality and language-specific numbers below. The call will be routed to the CRS provider. TTY/VCO/HCO to Voice English 1-800-735-2929 Spanish 1-800-855-3000 Voice to TTY/VCO/HCO English 1-800-735-2922 Spanish 1-800-855-3000 From or to Speech-to- Speech English & Spanish 1-800-854-7784 Sierra Community College offers benefit packages to full-time employees including: family coverage health, dental and vision insurance, Public Employee's Retirement System (PERS) OR State Teachers Retirement System (STRS) retirement, income protection, life insurance, sick leave, vacation, and holidays as provided according to District policy. Closing Date/Time: 5/22/2023 11:59 PM Pacific
Mar 05, 2024
Full Time
Description Under general supervision of assigned manager, performs a variety of specialized and technical duties in support of financial aid programs and services; provide students, staff and the public with financial aid information and processing assistance; receives, reviews, and validates financial aid applications, performs needs analysis, and determines eligibility and awards in accordance with District policies and procedures and federal, state, and local requirements. The Financial Aid Outreach Technician is a technical level classification performing a wide range of program and administrative support duties for the Financial Aid program to support low-income students. Need Help With Your Online Account? Use the online Help Guide or contact the NEOGOV Applicants Support Line at 855-524-5627 if you need assistance with your online applicant account. Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday. Examples Of Functions and Tasks REPRESENTATIVE DUTIES - The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Serves as point of contact for students, prospective students, staff, and the general public regarding financial aid services; provides technical information and assistance; explains program applications, policies, procedures, requirements, and restrictions; develops promotional and informational materials for distribution on and off campus; maintains assigned resource material.Verifies and reviews financial aid materials, applications e.g.: Free Application for Financial Aid (FAFSA) student records, files and reports for completeness and conformance with established regulations and procedures.Performs a variety of technical duties in support of the program; provides technical assistance and information to students, parents, and staff regarding financial aid programs and services as well as various benefits and their applicability to individual situations; instructs students in proper completion of forms and applications; explains application requirements and restrictions; notifies ineligible applicants; explores and resolves conflicts or mitigating circumstances; maintains records; conducts financial aid workshops and classroom presentations.Plans, organizes, schedules, and conducts orientations, workshops, seminars, class presentations, tours, meetings, and other activities on and off campus to raise awareness about financial aid; arranges and confirms speakers; reserves facilities and makes other necessary arrangements.Reviews applications and supporting documentations for discrepancies or conflict of data elements between application and supporting documents including Department of Homeland Security (DHS), Social Security Administration (SSA), Selective Service, IRS forms, judicial court documentation, and Veterans Administration documents; resolves data element conflicts/discrepancies; checks academic and financial aid historical records for probations or termination status; analyzes data submitted by applicants/parents and compares/contrasts information provided on various federal tax forms and other document; finalizes corrected data elements and sets record clearance for packaging.Processes applications and verification forms; determines student eligibility for federal and/or state grants, loans, the Federal Work Study (FWS) program and Board of Governor’s Fee Waiver (BOGW) program using federal methodology, need analysis, and state-defined income criteria; establishes initial cost of attendance for each student data record received from grant funding agencies; applies federal methodology to calculate student’s financial need; identifies unusual circumstances for possible alternative processing; requests and analyzes records and other information needed to determine status of application and forms; researches and resolves problems.Participates in mid-term transfer activities; informs NSLDS regarding mid-year transfers for Title IV aid; develops and maintains reports to identify mid-year transfers; accesses “alerts” sent to schools by NSLDS; monitors changes in student eligibility of Title IV aid; identifies new information generated by NSLDS Alert Program regarding new loads, disbursements, and changes in outstanding principal balance of loan; analyzes relevant information that could affect student eligibility and disbursement for Pell Grant and Title IV loans.Participates in fund management for assigned programs; coordinates award activities; maintains records of awards; posts data; monitors entitlements and earnings; provides periodic reports; performs fund expenditure projections; monitors year to date spending; coordinates with other offices regarding disbursement of fund programs and student holds to outstanding college debt; prepares check disbursement reports; disburses loan checks.Participates in a full range of reporting duties; assists in compiling, analyzing, and maintaining data for the maintenance of various records and the preparation of various reports; identifies required data elements to create database queries; creates selection sets; coordinates with other staff to obtain data; researches error reports and makes adjustments.Performs a full range of clerical and administrative duties in support of program operations; relieves manager of administrative details including to research and resolve problems; troubleshoots computer information processing system problems; assembles files and duplicates materials; composes and prepares office correspondence, materials, reports, forms, brochures, presentations, handbooks, manuals, and consumer information; answers phones, refers callers, and takes messages; maintains and orders supplies; oversees work of student workers in the office.Maintains current knowledge and learn new state and federal laws, rules, and regulations pertaining to financial aid; reviews updated or new technical instructions or references; attends seminars, conferences, workshops, and other training sessions; participates in the development of new/revised procedures to accommodate changes; assists in providing training and direction to others regarding changes and new regulations including to create and disseminate new instructions.Compiles and tabulates data from various sources and prepares appropriate forms, schedules, and reports; lists, abstracts, or summarizes data; inputs and reviews data and prepares special and periodic reports related to assigned project and/or program area including state and federally mandated reports; verifies accuracy, completeness, and compliance to rules, procedures, regulations, policies, and other mandatesEstablishes and maintains records including student records; maintains complex, interrelated filing systems that may include confidential files; collects, compiles, and records narrative, statistical, and financial data and other information; researches and verifies information as requested.Develops individualized financial aid service plans to meet institutional and low income student needs; schedules appointments for on- and off-campus meetings, conferences, and workshops.May train and provide work direction to assigned student workers and temporary help as assigned.Performs related duties as required. Minimum Qualifications QUALIFICATIONS - The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Student financial aid processes and procedures including applicable federal and state laws and regulations regarding student grants and loans. General accounting and bookkeeping practices and techniques. State and federal tax returns, schedules, and attachments. Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. Mathematical principles and practices. English usage, spelling, grammar and punctuation. Principles and procedures of record keeping and filing Principles of business letter writing and basic report preparation. Supervisory principles. Methods and techniques of conflict resolution. Pertinent federal, state, and local laws, codes, and regulations including state and federal labor law as it applies to the employment of students and DHS employment requirements and documentation. Ability to: Understand the organization and operation of the assigned office and/or program area as necessary to assume assigned responsibilities. Understand, apply, and ensure compliance with administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances. Perform a range of technical, program support, administrative, and clerical duties involving the use of independent judgment and personal initiative. Coordinate and conduct workshops, seminars, special event, class presentations, orientations, and tours. Provide specialized assistance, training, and information to students, faculty, administrators, staff, and the public concerning assigned program area, functions, and resources. Orient students, staff, and public to resources and services related to area of assignment. Research, compile, analyze, and interpret data. Independently compose and prepare routine correspondence and memoranda. Prepare a variety of clear and concise administrative and financial records. Implement and maintain filing systems. Compile information and write reports, business correspondence, and procedure manuals using correct English usage, grammar, spelling, punctuation and vocabulary. Respond to requests and inquiries from students, staff, or the public; effectively present technical information in person or on the telephone to students, staff, or the public. Screen, interview, and assess needs of students and clients. Use sound judgment in recognizing scope of authority. Exercise good judgment and discretion in analyzing and resolving confidential, difficult, and sensitive situations. Type or enter data at a speed necessary for successful job performance. Train and provide work direction to others. Plan and organize work to meet schedules and changing deadlines. Operate office equipment including computers and supporting word processing, spreadsheet, and database applications. Adapt to changing technologies and learn functionality of new equipment and systems. Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person. Work effectively with minimal supervision. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. Examples of ways to obtain the knowledge and abilities would be: Education/Training: Equivalent to completion of the twelfth grade supplemented by college level course work in business administration, accounting, or a related field. Experience: Two years of increasingly responsible clerical and program support experience preferably in an educational or accounting office. License or Certificate: Ability to obtain specialized certifications as required. PHYSICAL DEMANDS AND WORKING ENVIRONMENT - The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily in a standard office setting. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally walk, stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment. Hearing: Hear in the normal audio range with or without correction. Supplemental Information WHY SIERRA? One of Aspen Institute’s Top 150 Community Colleges in the nation The Accrediting Commission recognized Sierra “for its exemplary practice of providing personnel with opportunities for continued professional development in order to meet its mission.” This includes providing students and employees with a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our students, etc. Public Employee’s Retirement System (PERS) 17 paid holidays (including extended time off during the winter break) 12 accrued paid vacation days per year (vacation accrual increases over time) Competitive benefits package Flexible work schedules may be available Currently during summers, some employee groups participate in 4x10 schedules Sierra College is a Community College located near Sacramento, California where a heavy emphasis is placed on academic excellence and student success. Since its founding in 1936, Sierra College has focused on quality instruction and meeting the evolving needs of the students and communities that it serves. The Sierra Community College District covers more than 3,200 square miles and serves the Northern California foothill counties of Placer and Nevada, as well as parts of El Dorado and Sacramento. We serve over 16,000 students throughout the region in both on-ground and online courses, including students at our main Rocklin Campus as well as at three centers located in Grass Valley, Tahoe/Truckee, and Roseville. Our District prides itself on academic excellence. Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students and values the rich, diverse backgrounds that make up the campus community. A strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds. This includes persons with disabilities, various gender identities and sexual orientations, as well as individuals from historically underrepresented communities and other groups. Our District is committed to providing strategies for success and proactive student-centered practices and policies focused on eliminating equity gaps to ensure the District provides an inclusive educational and employment environment focused on strategies for success and equitable outcomes for all. As an institution, Sierra College is committed to eliminating the equity gap in all student populations with dynamic, learner-centered practices and policies that fully engage the college community. The ideal candidate will share the College’s commitment to helping its racially and socioeconomically diverse students succeed in their degree and career objectives. Currently, Sierra College enrolls 16,500 students per term, where approximately: 24% of Sierra College’s students are Latin(o)(a)(x)(e), 3% are African-American, 2% are Filipino, 6% are Asian-American, 7% are multiracial and 55% are White. The successful candidate will join a College dedicated to the use of culturally responsive strategies and methods that meet the varying needs of our students, faculty, staff, and surrounding community. Sierra College demonstrates its commitment to equity by supporting ongoing professional development for students, faculty, and staff. These opportunities include trainings and workshops on equity and inclusion, active Academic Senate standing committees concerned with student success and equity, a Presidential Equity Advisory Committee (PEAC), culturally responsive student engagement centers, support for our undocumented and AB540 students, campus-wide equity summits, a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our diverse students. Need Help With Your Online Account? Use the online Help Guide or contact the NEOED Applicants Support Line at 855-524-5627 if you need assistance with your online applicant account. Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday. Helpful Tip: Please note that as described above a strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds; and therefore, hiring committees assess candidates for these knowledge, skills, and abilities. Applicants may want to consider incorporating culturally-inclusive/equity-minded strategies practiced and/or evidence of the responsiveness to and understanding of the racial, socioeconomic, and cultural diversity of community college student populations throughout their application materials (including application and documents uploaded, if any). Please see the Sierra College website for additional helpful tips and tools for prospective applicants . Travel expenses may be partially reimbursed for candidates traveling beyond a 150 mile radius for second round interviews. All other travel expenses will be borne by the candidate (if in person interviews). Terms and Conditions of Employment: Other terms and conditions of employment are specified in the applicable collective bargaining agreements on file in the District Human Resources Department. Position description of record on file in the Human Resources Department. *Sierra Community College District currently operates campuses in Rocklin, Roseville, Truckee and Grass Valley. In its management of a multi-campus environment, the District reserves right of assignment including the right to change assignment locations and shift assignments based on District need. Although this position may currently reside at the Rocklin campus, the assignment location may be subject to change as needed. Additionally, the district reserves the right to cancel, revise or re-announce this position as well as any and all positions at any time. EEO / TITLE IX EMPLOYER Sierra College is an equal employment opportunity employer committed to nondiscrimination and the achievement of diversity and equity among its faculty, staff, and students. Persons with inquiries about the application of Title IX and/or EEO may contact the Director of Diversity, EEO & Title IX (Title IX Coordinator) at the address below, at (916) 660-7006 or via email at EEOT9@sierracollege.edu . Persons with questions regarding reasonable accommodation of physical and other disabilities should contact the Sierra College Human Resources Department at (916) 660-7105. If you have limitations hearing or speaking, the State of California offers a specially-trained Communications Assistant (CA) that can relay telephone conversations for all of your calls. Dial 711 to reach the California Relay Service (CRS). Dialing 711 is for everyone, not just those who have difficulty hearing on a standard phone. If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free modality and language-specific numbers below. The call will be routed to the CRS provider. TTY/VCO/HCO to Voice English 1-800-735-2929 Spanish 1-800-855-3000 Voice to TTY/VCO/HCO English 1-800-735-2922 Spanish 1-800-855-3000 From or to Speech-to- Speech English & Spanish 1-800-854-7784 Sierra Community College offers benefit packages to full-time employees including: family coverage health, dental and vision insurance, Public Employee's Retirement System (PERS) OR State Teachers Retirement System (STRS) retirement, income protection, life insurance, sick leave, vacation, and holidays as provided according to District policy. Closing Date/Time: 5/22/2023 11:59 PM Pacific
Cal State University (CSU) Maritime Academy
200 Maritime Academy Drive, Vallejo, CA 94590, USA
D EPARTMENT: Counseling and Psychological Services CLASSIFICATION TITLE: Student Services Professional, Academic-Related II- 12 Month WORKING TITLE: Cruise Counselor TIMEBASE/POSITION TYPE: Full-time, Temporary APPROXIMATE STARTING DATE: May 6, 2024 SALARY COMPENSATION : The CSU salary range is $7,102 - $12,715. The hiring salary is budgeted at $7,688-$9,030 per month commensurate with the education, qualifications, and experience. DEPARTMENT SUMMARY : Counseling and Psychological Services (CAPS) is a department at Cal Maritime that is integrated with medical services in the Student Health Center. It is authorized under EO 1053 to provide accessible student mental health services for the purpose of enhancing academic performance and retention of matriculated students. These services consist of the provision of professional mental health care including counseling, outreach, and consultation programs, as well as educational programs and services. Under general direction, the Cruise Counselor supports the CAPS Department on the Training Ship Golden Bear (TSGB). They specifically report to the Director of CAPS and Chief Medical Officer aboard the TSGB. The Cruise Counselor provides direct counseling services to students and crew that include short-term individual, couples, and group psychotherapy; clinical triage, crisis intervention and debriefing; clinical assessment, case management, collaboration with other health care providers, and consultation and referrals. In addition, the Cruise Counselor develops and implements outreach programs on the TSGB, consisting of workshops, presentations, prevention projects, and/or mental health screening activities. The Cruise Counselor also provides consultation with the TSGB Captain, faculty, staff and administrators regarding student and crew mental health issues. Counseling and Psychological Services at the California Maritime Academy invites applications for full-time temporary Counselors aboard the Training Ship Golden Bear for the 2024 annual training cruise. Applicants expecting to be considered for this position must complete their online application by the close of business day on March 28, 2024, to receive priority consideration. All qualified applicants will be considered. This position will remain open until filled. CRUISE PERIOD: The operation of the TRAINING SHIP GOLDEN BEAR is primarily under management by students, with faculty and licensed officers acting in an advisory and safety capacity. First-year students perform elementary tasks, while third-year students perform the duties of ship’s officers - from loading the ship’s cargo of provisions and lighting off the plant, to navigating and providing power for the ship. Grades are assigned by faculty members based on actual performance, professionalism, and aptitude for life at sea as a licensed officer. ABOUT CALIFORNIA STATE UNIVERSITY MARITIME ACADEMY (Cal Maritime ): Located on a compact but scenic waterfront campus in Vallejo, California (30 miles northeast of San Francisco), California State University Maritime Academy (Cal Maritime) is a unique and specialized campus of the 23-campus system. Serving a population of approximately 1000 undergraduate and 50 graduate students, we are one of only seven degree-granting maritime academies in the United States - and the only one on the West Coast. Cal Maritime offers seven baccalaureate degrees in Business Administration, International Strategy and Security, Facilities Engineering Technology, Marine Engineering Technology, Mechanical Engineering, Marine Transportation, and Oceanography. The undergraduate curriculum includes licensing programs for future merchant marine, coast guard and naval reserve officers. Cal Maritime also offers a Master of Science in Transportation and Engineering Management degree. Please visit our website for more information about California State University Maritime Academy Our programs focus on intellectual learning, applied technology, leadership development, and global awareness. Cal Maritime students participate in training cruises aboard the Training Ship Golden Bear or other international educational experiences - gaining a unique perspective on our increasingly global culture and economy. Cal Maritime is committed to being a leading educational institution recognized for excellence in the business, engineering, operations, security, and policy of the transportation industries of the Pacific Rim and beyond. We are equally committed to hiring and retaining diverse and dedicated faculty and staff who lead the way in helping our students expand their knowledge and potential. MAJOR DUTIES AND RESPONSIBILITIES: DIRECT COUNSELING/CLINICAL SERVICES Provide direct clinical services including but not limited to: short-term individual, group and couples psychotherapy for students, staff, and faculty on the TSGB; Clinical triage, crisis intervention and crisis debriefing; Clinical assessment; Case management, collaboration with medical providers; Consultation and referrals with educational and student support services aboard the ship, sick bay medical staff, and other referrals or other direct services as needed. OUTREACH, CONSULTATION, AND SERVICE With direction from the Director of CAPS and in consultation with the Chief Medical Officer, develop and implement outreach programs including but not limited to: Promoting CAPS activities, workshops, presentations, training, prevention projects, mental health screening, and other related community-based activities that benefit student mental health; Provide consultation including but not limited to providing consultative expertise to the TSGB Captain, Sickbay staff, and Cal Maritime community (primarily aboard the TSGB) regarding issues that affect the educational, developmental and psychological well-being of students and TSGB crew; Provide consultation services and occasional in-service training to faculty, administrators, and student leaders on mental health and developmental issues; Provides consultation to the Chief Medical Officer regarding fitness for duty on the TSGB and US Coast Guard license status related to mental health issues; Provide consultation as needed for students interfacing with the student judicial system who may have mental health issues; Serves as a consultant for ad hoc or formal working groups related to students/crew in distress. ADMINISTRATIVE DUTIES Complete clinical notes and related case management; Manage clinical schedule independently; Complete professional education and training REQUIRED QUALIFICATIONS: EDUCATION AND EXPERIENCE: Possession of an appropriate terminal degree in behavioral sciences, counseling, psychology or a related academic field. Hold state licensure in good standing as a Psychologist, Marriage and Family Therapist, Professional Counselor or as a Clinical Social Worker. Demonstrated compliance with continuing education requirements. Demonstrated ability to conduct brief individual, couples and group psychotherapy for currently enrolled maritime students and TSGB crew. Experience working with issues pertinent to a diverse student population with a broad spectrum of psychological issues. Demonstrated effectiveness in counseling work with a variety of racial/ethnic groups and diversities including multi-racial identity, gender, sexual preference, disabilities, religion, socio-economic backgrounds, and age. Experience and knowledge working with high-risk clients. Demonstrated ability to conduct clinical intake interviews, psycho-diagnostic assessment, case conceptualization, and treatment plan formulation. Demonstrated ability to provide crisis intervention. Demonstrated ability to develop and implement outreach programs, provide consultation and guest lecture. Knowledge of applicable state and federal laws as well as professional ethics related to mental health. Excellent interpersonal and written and oral communication skills and strong planning and organizational skills. Ability to collaborate with a multi-disciplinary team of healthcare providers within an integrated Student Health Services. DESIRABLE QUALIFICATIONS: Three years of counseling experience involving clinical experience with an adult multicultural population. Experience in critical incident debriefing. Experience with the development of prevention and wellness programs suitable for college campuses. Experience working with a student peer education program. Experience with alcohol and other drug abuse prevention and treatment. Ability to assess and treat dual-diagnosed clients. Experience with electronic health records. Demonstrated knowledge of basic computer skills. Ability to participate in after-hours consultation. PHYSICAL AND ENVIRONMENTAL CONDITIONS: Involves mainly sitting with up to 25% of the activities involving regular standing or walking; involves lifting of medium weight objects limited to 25 pounds. Worksite aboard the training ship requires climbing up and down ship ladders and gangway, lifting and carrying material from the pier to the training ship, and occasional work in excess heat, cold, dampness or dry atmospheric conditions. All cruise employees should be capable of living and working in cramped spaces on rolling vessels, maintaining balance on a moving deck. The work environment aboard the training ship requires climbing steep stairs, ladders, or a gangway without assistance; lifting and carrying material from the pier to the training ship; and occasional work in hot, cold, damp, or dry atmospheric conditions. Extended workdays are common. Evening and weekend hours may be required. Is exposed to excessive noise. Is around moving machinery. Is exposed to marked changes in temperature and/or humidity. BENEFITS: An excellent and comprehensive benefits package includes medical, dental, vision, life and disability insurances, retirement plans, fee waiver, vacation, and sick leave. SPECIAL REQUIREMENTS: A pre-employment physical and as required by federal regulations, the incumbent must pass a drug-screening test for participation in the cruise. Applicants must provide proof of US citizenship or authorization to work in the United States within three days from the date of hire. Ability to obtain before cruise: Transportation Worker Identification Card, USCG Merchant Mariner Credential, Passport. NOTE THE FOLLOWING REGARDING THE TRAINING SHIP GOLDEN BEAR'S (TSGB) PHYSICAL AND ENVIRONMENTAL WORKING CONDITIONS : Work site aboard the training ship requires climbing up and down ship ladders and gangways; lifting and carrying material from pier to training ship; and occasional work in excess heat, cold, dampness or dry atmospheric conditions. All mariners should be capable of living and working in cramped spaces on rolling vessels, maintaining balance on a moving deck, rapidly donning an exposure suit, stepping over doorsills of 24 inches in height, opening and closing watertight doors that may weigh up to 56 pounds, climbing steep stairs or vertical ladders without assistance, participating in firefighting and lifesaving efforts and lifting/controlling fully charged fire hoses. Extended workdays are common. ELIGIBILITY TO WORK : Applicants must provide proof of US citizenship or authorization to work in the United States within three days from the date of hire. A background check investigation (including criminal records check, fingerprinting, drug screening, and physical) is required before employment. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who were conditionally offered the position. Applicants must submit on-hire official documentation as proof of degree, license, or certificates as required. APPLICATION PROCESS: Interested parties must apply online through our Cal Maritime Jobs website. Click “APPLY NOW” to complete and submit the Cal Maritime Employment Application and attach the following: Cal Maritime Employment Application (required) Letter of interest Curriculum Vitae In later phases of the search, Finalist may be requested to provide the following information prior to a final campus interview: Names, addresses, and telephone numbers of at least three letters of recommendation (professional references) Teaching evaluations (if any) Other information as needed MANDATED REPORTER: The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. NOTIFICATION: Based upon a review of applications and accompanying documents, only those persons whose qualifications best match job requirements will be interviewed. Applicants not selected for an interview will be notified only after the position closes and the successful candidate has been selected. TITLE IX: Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at on the CSU Title IX website. EEO STATEMENT: Cal Maritime is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, covered veteran status, or any other protected status. Reasonable Accommodations will be provided to applicants with qualifying disabilities who self-disclose by contacting the Benefits Manager at (707) 654-1146. DISCLAIMER: The provisions of this bulletin do not constitute an expressed or implied contract and any provisions contained in this bulletin may be modified or changed. Advertised: Mar 14 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 16, 2024
D EPARTMENT: Counseling and Psychological Services CLASSIFICATION TITLE: Student Services Professional, Academic-Related II- 12 Month WORKING TITLE: Cruise Counselor TIMEBASE/POSITION TYPE: Full-time, Temporary APPROXIMATE STARTING DATE: May 6, 2024 SALARY COMPENSATION : The CSU salary range is $7,102 - $12,715. The hiring salary is budgeted at $7,688-$9,030 per month commensurate with the education, qualifications, and experience. DEPARTMENT SUMMARY : Counseling and Psychological Services (CAPS) is a department at Cal Maritime that is integrated with medical services in the Student Health Center. It is authorized under EO 1053 to provide accessible student mental health services for the purpose of enhancing academic performance and retention of matriculated students. These services consist of the provision of professional mental health care including counseling, outreach, and consultation programs, as well as educational programs and services. Under general direction, the Cruise Counselor supports the CAPS Department on the Training Ship Golden Bear (TSGB). They specifically report to the Director of CAPS and Chief Medical Officer aboard the TSGB. The Cruise Counselor provides direct counseling services to students and crew that include short-term individual, couples, and group psychotherapy; clinical triage, crisis intervention and debriefing; clinical assessment, case management, collaboration with other health care providers, and consultation and referrals. In addition, the Cruise Counselor develops and implements outreach programs on the TSGB, consisting of workshops, presentations, prevention projects, and/or mental health screening activities. The Cruise Counselor also provides consultation with the TSGB Captain, faculty, staff and administrators regarding student and crew mental health issues. Counseling and Psychological Services at the California Maritime Academy invites applications for full-time temporary Counselors aboard the Training Ship Golden Bear for the 2024 annual training cruise. Applicants expecting to be considered for this position must complete their online application by the close of business day on March 28, 2024, to receive priority consideration. All qualified applicants will be considered. This position will remain open until filled. CRUISE PERIOD: The operation of the TRAINING SHIP GOLDEN BEAR is primarily under management by students, with faculty and licensed officers acting in an advisory and safety capacity. First-year students perform elementary tasks, while third-year students perform the duties of ship’s officers - from loading the ship’s cargo of provisions and lighting off the plant, to navigating and providing power for the ship. Grades are assigned by faculty members based on actual performance, professionalism, and aptitude for life at sea as a licensed officer. ABOUT CALIFORNIA STATE UNIVERSITY MARITIME ACADEMY (Cal Maritime ): Located on a compact but scenic waterfront campus in Vallejo, California (30 miles northeast of San Francisco), California State University Maritime Academy (Cal Maritime) is a unique and specialized campus of the 23-campus system. Serving a population of approximately 1000 undergraduate and 50 graduate students, we are one of only seven degree-granting maritime academies in the United States - and the only one on the West Coast. Cal Maritime offers seven baccalaureate degrees in Business Administration, International Strategy and Security, Facilities Engineering Technology, Marine Engineering Technology, Mechanical Engineering, Marine Transportation, and Oceanography. The undergraduate curriculum includes licensing programs for future merchant marine, coast guard and naval reserve officers. Cal Maritime also offers a Master of Science in Transportation and Engineering Management degree. Please visit our website for more information about California State University Maritime Academy Our programs focus on intellectual learning, applied technology, leadership development, and global awareness. Cal Maritime students participate in training cruises aboard the Training Ship Golden Bear or other international educational experiences - gaining a unique perspective on our increasingly global culture and economy. Cal Maritime is committed to being a leading educational institution recognized for excellence in the business, engineering, operations, security, and policy of the transportation industries of the Pacific Rim and beyond. We are equally committed to hiring and retaining diverse and dedicated faculty and staff who lead the way in helping our students expand their knowledge and potential. MAJOR DUTIES AND RESPONSIBILITIES: DIRECT COUNSELING/CLINICAL SERVICES Provide direct clinical services including but not limited to: short-term individual, group and couples psychotherapy for students, staff, and faculty on the TSGB; Clinical triage, crisis intervention and crisis debriefing; Clinical assessment; Case management, collaboration with medical providers; Consultation and referrals with educational and student support services aboard the ship, sick bay medical staff, and other referrals or other direct services as needed. OUTREACH, CONSULTATION, AND SERVICE With direction from the Director of CAPS and in consultation with the Chief Medical Officer, develop and implement outreach programs including but not limited to: Promoting CAPS activities, workshops, presentations, training, prevention projects, mental health screening, and other related community-based activities that benefit student mental health; Provide consultation including but not limited to providing consultative expertise to the TSGB Captain, Sickbay staff, and Cal Maritime community (primarily aboard the TSGB) regarding issues that affect the educational, developmental and psychological well-being of students and TSGB crew; Provide consultation services and occasional in-service training to faculty, administrators, and student leaders on mental health and developmental issues; Provides consultation to the Chief Medical Officer regarding fitness for duty on the TSGB and US Coast Guard license status related to mental health issues; Provide consultation as needed for students interfacing with the student judicial system who may have mental health issues; Serves as a consultant for ad hoc or formal working groups related to students/crew in distress. ADMINISTRATIVE DUTIES Complete clinical notes and related case management; Manage clinical schedule independently; Complete professional education and training REQUIRED QUALIFICATIONS: EDUCATION AND EXPERIENCE: Possession of an appropriate terminal degree in behavioral sciences, counseling, psychology or a related academic field. Hold state licensure in good standing as a Psychologist, Marriage and Family Therapist, Professional Counselor or as a Clinical Social Worker. Demonstrated compliance with continuing education requirements. Demonstrated ability to conduct brief individual, couples and group psychotherapy for currently enrolled maritime students and TSGB crew. Experience working with issues pertinent to a diverse student population with a broad spectrum of psychological issues. Demonstrated effectiveness in counseling work with a variety of racial/ethnic groups and diversities including multi-racial identity, gender, sexual preference, disabilities, religion, socio-economic backgrounds, and age. Experience and knowledge working with high-risk clients. Demonstrated ability to conduct clinical intake interviews, psycho-diagnostic assessment, case conceptualization, and treatment plan formulation. Demonstrated ability to provide crisis intervention. Demonstrated ability to develop and implement outreach programs, provide consultation and guest lecture. Knowledge of applicable state and federal laws as well as professional ethics related to mental health. Excellent interpersonal and written and oral communication skills and strong planning and organizational skills. Ability to collaborate with a multi-disciplinary team of healthcare providers within an integrated Student Health Services. DESIRABLE QUALIFICATIONS: Three years of counseling experience involving clinical experience with an adult multicultural population. Experience in critical incident debriefing. Experience with the development of prevention and wellness programs suitable for college campuses. Experience working with a student peer education program. Experience with alcohol and other drug abuse prevention and treatment. Ability to assess and treat dual-diagnosed clients. Experience with electronic health records. Demonstrated knowledge of basic computer skills. Ability to participate in after-hours consultation. PHYSICAL AND ENVIRONMENTAL CONDITIONS: Involves mainly sitting with up to 25% of the activities involving regular standing or walking; involves lifting of medium weight objects limited to 25 pounds. Worksite aboard the training ship requires climbing up and down ship ladders and gangway, lifting and carrying material from the pier to the training ship, and occasional work in excess heat, cold, dampness or dry atmospheric conditions. All cruise employees should be capable of living and working in cramped spaces on rolling vessels, maintaining balance on a moving deck. The work environment aboard the training ship requires climbing steep stairs, ladders, or a gangway without assistance; lifting and carrying material from the pier to the training ship; and occasional work in hot, cold, damp, or dry atmospheric conditions. Extended workdays are common. Evening and weekend hours may be required. Is exposed to excessive noise. Is around moving machinery. Is exposed to marked changes in temperature and/or humidity. BENEFITS: An excellent and comprehensive benefits package includes medical, dental, vision, life and disability insurances, retirement plans, fee waiver, vacation, and sick leave. SPECIAL REQUIREMENTS: A pre-employment physical and as required by federal regulations, the incumbent must pass a drug-screening test for participation in the cruise. Applicants must provide proof of US citizenship or authorization to work in the United States within three days from the date of hire. Ability to obtain before cruise: Transportation Worker Identification Card, USCG Merchant Mariner Credential, Passport. NOTE THE FOLLOWING REGARDING THE TRAINING SHIP GOLDEN BEAR'S (TSGB) PHYSICAL AND ENVIRONMENTAL WORKING CONDITIONS : Work site aboard the training ship requires climbing up and down ship ladders and gangways; lifting and carrying material from pier to training ship; and occasional work in excess heat, cold, dampness or dry atmospheric conditions. All mariners should be capable of living and working in cramped spaces on rolling vessels, maintaining balance on a moving deck, rapidly donning an exposure suit, stepping over doorsills of 24 inches in height, opening and closing watertight doors that may weigh up to 56 pounds, climbing steep stairs or vertical ladders without assistance, participating in firefighting and lifesaving efforts and lifting/controlling fully charged fire hoses. Extended workdays are common. ELIGIBILITY TO WORK : Applicants must provide proof of US citizenship or authorization to work in the United States within three days from the date of hire. A background check investigation (including criminal records check, fingerprinting, drug screening, and physical) is required before employment. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who were conditionally offered the position. Applicants must submit on-hire official documentation as proof of degree, license, or certificates as required. APPLICATION PROCESS: Interested parties must apply online through our Cal Maritime Jobs website. Click “APPLY NOW” to complete and submit the Cal Maritime Employment Application and attach the following: Cal Maritime Employment Application (required) Letter of interest Curriculum Vitae In later phases of the search, Finalist may be requested to provide the following information prior to a final campus interview: Names, addresses, and telephone numbers of at least three letters of recommendation (professional references) Teaching evaluations (if any) Other information as needed MANDATED REPORTER: The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. NOTIFICATION: Based upon a review of applications and accompanying documents, only those persons whose qualifications best match job requirements will be interviewed. Applicants not selected for an interview will be notified only after the position closes and the successful candidate has been selected. TITLE IX: Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at on the CSU Title IX website. EEO STATEMENT: Cal Maritime is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, covered veteran status, or any other protected status. Reasonable Accommodations will be provided to applicants with qualifying disabilities who self-disclose by contacting the Benefits Manager at (707) 654-1146. DISCLAIMER: The provisions of this bulletin do not constitute an expressed or implied contract and any provisions contained in this bulletin may be modified or changed. Advertised: Mar 14 2024 Pacific Daylight Time Applications close: Closing Date/Time:
MASSACHUSETTS TRIAL COURT
Brockton, Massachusetts, United States
Title: Case Specialist - Brockton District Court Pay Grade: Grade 7 Starting Pay: $44,865.27 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial, and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible, and respectful to all. The District Court shall conduct its business with integrity, competence, and a commitment to excellence in order to promote public trust and confidence in the judicial system. Organizational Profile https://www.mass.gov/orgs/district-court Notes: Experience with the public preferred. Cashier experience preferred. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Supervision Received: Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Job Competencies: Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Preferred Qualifications: Bilingual preferred Court experience - Civil & Criminal Closing Date/Time: 2024-06-26
Mar 20, 2024
Full Time
Title: Case Specialist - Brockton District Court Pay Grade: Grade 7 Starting Pay: $44,865.27 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial, and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible, and respectful to all. The District Court shall conduct its business with integrity, competence, and a commitment to excellence in order to promote public trust and confidence in the judicial system. Organizational Profile https://www.mass.gov/orgs/district-court Notes: Experience with the public preferred. Cashier experience preferred. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Supervision Received: Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Job Competencies: Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Preferred Qualifications: Bilingual preferred Court experience - Civil & Criminal Closing Date/Time: 2024-06-26
MASSACHUSETTS TRIAL COURT
Barnstable, Massachusetts, United States
Title: Case Specialist - Barnstable District Court Pay Grade: Grade 7 Starting Pay: $44,865.27 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial, and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible, and respectful to all. The District Court shall conduct its business with integrity, competence, and a commitment to excellence in order to promote public trust and confidence in the judicial system. Organizational Profile : https://www.mass.gov/orgs/district-court Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS : This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher-level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements : • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements : • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements : • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements : • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-06-26
Mar 27, 2024
Full Time
Title: Case Specialist - Barnstable District Court Pay Grade: Grade 7 Starting Pay: $44,865.27 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial, and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible, and respectful to all. The District Court shall conduct its business with integrity, competence, and a commitment to excellence in order to promote public trust and confidence in the judicial system. Organizational Profile : https://www.mass.gov/orgs/district-court Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS : This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher-level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements : • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements : • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements : • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements : • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-06-26
MASSACHUSETTS TRIAL COURT
Lynn, Massachusetts, United States
Title: Case Specialist - Lynn District Court Pay Grade: Grade 7 Starting Pay: $44,865.27 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial, and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible, and respectful to all. The District Court shall conduct its business with integrity, competence, and a commitment to excellence in order to promote public trust and confidence in the judicial system. Organizational Profile : https://www.mass.gov/orgs/district-court Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS : This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling, and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher-level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements : • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements : • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements : • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements : • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-06-26
Mar 22, 2024
Full Time
Title: Case Specialist - Lynn District Court Pay Grade: Grade 7 Starting Pay: $44,865.27 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial, and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible, and respectful to all. The District Court shall conduct its business with integrity, competence, and a commitment to excellence in order to promote public trust and confidence in the judicial system. Organizational Profile : https://www.mass.gov/orgs/district-court Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS : This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling, and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher-level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements : • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements : • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements : • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements : • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-06-26