Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Network Analyst SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services - Network Services Appointment Type This is a one-year probationary position. Time Base Full-Time Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range $8,095.00 - $8,904.00 Per Month ($97,140.00 - $106,848.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Director of Network Services, the Network Analyst is responsible for hands-on support of SF State’s enterprise-wide data communications network, the underlying network infrastructure, the network hardware and the management tools which monitor these devices. The incumbent will design, install, configure, upgrade, monitor, and support multivendor network solutions. This position is responsible for supporting the network wired, wireless, and network infrastructure components. The incumbent shall interact with stakeholders in different departments across campus, throughout the CSU as well as with vendors. This position participates in CSU-wide committees on network, wireless and security topics. Position Information Network Operations Support Provide 24x7x365 support for network wired, wireless and infrastructure components (including switches, routers, wireless hardware, firewalls, and monitoring tools). Monitor network performance, resource usage, service outages, configuration changes, and error reports to provide proactive network management. Take ownership of related tickets from team's queue and perform configuration, testing, installation, maintenance, and repair of the campus network components, and follow-up with resolution. Troubleshoot and resolve network related issues in a timely manner. Work with both internal departments as well as external vendors as needed. Provide timely updates of the status. Communicate with campus community on availability and non-availability of services. Perform installation, configuration, and monitoring of campus network components. Work closely with equipment vendors and network service providers to isolate and resolve problems. Configure network firewalls to protect campus computing resources. Maintain and upgrade campus network appliances and applications by performing regular software updates in consultation with the vendors. Assist with network infrastructure installation, maintenance, and support as needed. Document, update and maintain network diagrams, and maps. Participate in CSU-wide committees that work on network and security topics. Prepare and submit network status reports as needed. Collaborate closely with the system, security, telecom, service desk and other IT teams in providing technical solutions that meet academic and administrative needs of the University. Project Management and Project Support Recommend network solutions for data communications projects based on SF State’s standards. Communicate with project team, project manager, and campus departments on project scope, deliverables, timelines, status, and risks. Prepare project proposals, reports and presentations as required. Provide recommendations and assistance for network equipment purchases, maintenance contracts, supplies and training. Network awareness, training, and compliance Maintain knowledge of SF State network standards and policies. Keep abreast of emerging technology and maintain current knowledge and understanding of network best practices to offer best solutions and protection to SF State’s systems. Participate in CSU-wide committees focusing on networks, security, and data communication related topics. Identify and implement training courses and knowledge content. Evaluate hardware and software needs for supported units and recommend available options. Serve as pilot tester for maintenance or infrastructure updates. Coordinate support activities as projects transition from development. IT Operations Participate in weekly meetings with network analysts to ensure the service levels and project timelines are met. Update the Director of Network Services on project status, service issues, staff issues and planned changes. Meet with on-campus and off-campus groups to determine network requirements for routine relocation and renovation projects. Oversee network contractors, vendors, and Student Assistants as required. Participate in regular ITS meetings. Other Duties as Assigned Other duties as required ensuring optimum information technology infrastructure and support for San Francisco State University. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills is technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgement to standard and non-standard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications Bachelor's Degree in Computer Science, Information Technology, or a related science field from an accredited college or university, and considerable progressive experience in network operations including TCP/IP network, routers, switches, firewalls and WAPs. Five to seven (5-7) years experience in the installation, capacity planning, optimization, troubleshooting and management of large enterprise TCP/IP networks. Associate level Industry Certification in network management. At least four (4) years of progressive technical specialization and work in one of the following areas: TCP/IP network design and implementation Wireless design, architecture, hardware and implementation Dynamic routing protocols Wiring infrastructures VPNs Security systems and firewalls VoIP and QoS Wide Area Networking (WAN) protocols Professional or Expert level Industry Certification in network management. Experience with Alcatel-Lucent network hardware. Experience with Palo Alto Networks (PAN) firewalls. Experience with Aruba hardware. Experience with Cloud architecture and design as it relates to networking. Demonstrated knowledge of underlying technologies (i.e. databases, operating systems, networks, security, and hardware) preferred. Demonstrated ability to utilize proven implementation methodologies and project management tools Proven success balancing multiple priorities on regular basis Proven success managing vendors and licenses Excellent oral and written communication skills as well as excellent presentation skills Strong problem-solving, leadership, team building, and organizational skills Demonstrated ability to articulate complex issues, plans and concepts to diverse populations, including management and non-technical people. Demonstrated success in delivering technology projects from idea through to operations Demonstrated success in leading complex IT projects in non-profit/higher education environment preferred An equivalent combination of education, training and/or experience that fulfills the requirements of the position may be considered. Environmental/Physical/Special This position has a regular forty-hour work schedule; the incumbent may be required to work after hours and on weekends as needed to support special projects, to respond to network events/incidents and/or to perform scheduled maintenance. The position may be required to work a hybrid schedule (some days of the week on-site and other days remote). Occasional travel to remote sites which connect to the main campus may be required. This position will be required to take part in the regular network team on-call rotation. This position may require the ability to lift 25-50 pounds and install/de-install network or security hardware (with or without reasonable accommodation) Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Feb 16 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title Network Analyst SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services - Network Services Appointment Type This is a one-year probationary position. Time Base Full-Time Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range $8,095.00 - $8,904.00 Per Month ($97,140.00 - $106,848.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Director of Network Services, the Network Analyst is responsible for hands-on support of SF State’s enterprise-wide data communications network, the underlying network infrastructure, the network hardware and the management tools which monitor these devices. The incumbent will design, install, configure, upgrade, monitor, and support multivendor network solutions. This position is responsible for supporting the network wired, wireless, and network infrastructure components. The incumbent shall interact with stakeholders in different departments across campus, throughout the CSU as well as with vendors. This position participates in CSU-wide committees on network, wireless and security topics. Position Information Network Operations Support Provide 24x7x365 support for network wired, wireless and infrastructure components (including switches, routers, wireless hardware, firewalls, and monitoring tools). Monitor network performance, resource usage, service outages, configuration changes, and error reports to provide proactive network management. Take ownership of related tickets from team's queue and perform configuration, testing, installation, maintenance, and repair of the campus network components, and follow-up with resolution. Troubleshoot and resolve network related issues in a timely manner. Work with both internal departments as well as external vendors as needed. Provide timely updates of the status. Communicate with campus community on availability and non-availability of services. Perform installation, configuration, and monitoring of campus network components. Work closely with equipment vendors and network service providers to isolate and resolve problems. Configure network firewalls to protect campus computing resources. Maintain and upgrade campus network appliances and applications by performing regular software updates in consultation with the vendors. Assist with network infrastructure installation, maintenance, and support as needed. Document, update and maintain network diagrams, and maps. Participate in CSU-wide committees that work on network and security topics. Prepare and submit network status reports as needed. Collaborate closely with the system, security, telecom, service desk and other IT teams in providing technical solutions that meet academic and administrative needs of the University. Project Management and Project Support Recommend network solutions for data communications projects based on SF State’s standards. Communicate with project team, project manager, and campus departments on project scope, deliverables, timelines, status, and risks. Prepare project proposals, reports and presentations as required. Provide recommendations and assistance for network equipment purchases, maintenance contracts, supplies and training. Network awareness, training, and compliance Maintain knowledge of SF State network standards and policies. Keep abreast of emerging technology and maintain current knowledge and understanding of network best practices to offer best solutions and protection to SF State’s systems. Participate in CSU-wide committees focusing on networks, security, and data communication related topics. Identify and implement training courses and knowledge content. Evaluate hardware and software needs for supported units and recommend available options. Serve as pilot tester for maintenance or infrastructure updates. Coordinate support activities as projects transition from development. IT Operations Participate in weekly meetings with network analysts to ensure the service levels and project timelines are met. Update the Director of Network Services on project status, service issues, staff issues and planned changes. Meet with on-campus and off-campus groups to determine network requirements for routine relocation and renovation projects. Oversee network contractors, vendors, and Student Assistants as required. Participate in regular ITS meetings. Other Duties as Assigned Other duties as required ensuring optimum information technology infrastructure and support for San Francisco State University. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills is technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgement to standard and non-standard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications Bachelor's Degree in Computer Science, Information Technology, or a related science field from an accredited college or university, and considerable progressive experience in network operations including TCP/IP network, routers, switches, firewalls and WAPs. Five to seven (5-7) years experience in the installation, capacity planning, optimization, troubleshooting and management of large enterprise TCP/IP networks. Associate level Industry Certification in network management. At least four (4) years of progressive technical specialization and work in one of the following areas: TCP/IP network design and implementation Wireless design, architecture, hardware and implementation Dynamic routing protocols Wiring infrastructures VPNs Security systems and firewalls VoIP and QoS Wide Area Networking (WAN) protocols Professional or Expert level Industry Certification in network management. Experience with Alcatel-Lucent network hardware. Experience with Palo Alto Networks (PAN) firewalls. Experience with Aruba hardware. Experience with Cloud architecture and design as it relates to networking. Demonstrated knowledge of underlying technologies (i.e. databases, operating systems, networks, security, and hardware) preferred. Demonstrated ability to utilize proven implementation methodologies and project management tools Proven success balancing multiple priorities on regular basis Proven success managing vendors and licenses Excellent oral and written communication skills as well as excellent presentation skills Strong problem-solving, leadership, team building, and organizational skills Demonstrated ability to articulate complex issues, plans and concepts to diverse populations, including management and non-technical people. Demonstrated success in delivering technology projects from idea through to operations Demonstrated success in leading complex IT projects in non-profit/higher education environment preferred An equivalent combination of education, training and/or experience that fulfills the requirements of the position may be considered. Environmental/Physical/Special This position has a regular forty-hour work schedule; the incumbent may be required to work after hours and on weekends as needed to support special projects, to respond to network events/incidents and/or to perform scheduled maintenance. The position may be required to work a hybrid schedule (some days of the week on-site and other days remote). Occasional travel to remote sites which connect to the main campus may be required. This position will be required to take part in the regular network team on-call rotation. This position may require the ability to lift 25-50 pounds and install/de-install network or security hardware (with or without reasonable accommodation) Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Feb 16 2024 Pacific Standard Time Applications close: Closing Date/Time:
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: Financial Aid System Analyst Classification Title: Information Technology Consultant-Career (ITC-Career) Posting Details Priority Application Date (Posting will remain open until filled): Wednesday, November 29th @ 11:55pm PT Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary The Financial Aid & Scholarship Office processes over 50,000 applications annually and offers over $300M in federal, state and institutional aid to an estimated 72% of the student population. The incumbent provides a wide range of support to the day-to-day administration of these funds; such as, running necessary operational reports, sending regular student communications, analyze, troubleshoot and/or resolve service tickets via ServiceNow platform, streamline business processes and leverage technology for continuous improvement, update imaging & workflow system for new Aid Year (AY) start-up. The Financial Aid Systems Analyst understands the business process and functional needs of system modules and configurations, regular use, and data structures of the assigned PeopleSoft module; Financial Aid and Scholarships. The position serves as a campus Subject Matter Expert (SME) for the CSU’s Common Management System (CMS), the CSU version of PeopleSoft’s Campus Solutions Product. The incumbent works under the direct supervision of the Director, Financial Aid & Scholarships and supports IT-based business processes in the Financial Aid & Scholarship Office. This includes developing and maintaining knowledge of financial aid lifecycles and the various processes that support operations. Some of the functions performed in this capacity may include but is not limited to the following: Assists with detecting and identifying problems and deficiencies in Financial Aid technology systems (i.e. PeopleSoft, OnBase,) Assists in providing functional support for the financial aid modules of PeopleSoft CMS system and OnBase Image & Workflow system Writes and maintains documentation for user guides, instructor guides and procedural guides Provides support for OnBase Imaging & Workflow for the Financial Aid & Scholarship Office The incumbent acts as an interface between Information Resources & Technology (IRT) and the functional area, providing module configuration, testing coordination and support, escalating technical issues and change requests as needed. The incumbent will work closely with the Enrollment Management and Student Services (EMSS) central systems office. FLSA : Exempt (Not eligible for overtime compensation) Anticipated Hiring Range: $4,912 per month (Anticipated hiring range is at the minimum of the Classification Salary Range) CSU Classification Salary Range : $4,912 - $12,124 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 2 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday 8am - 5pm. Work hours may vary depending on department need. Department Information Our mission is to help students and their families search for, apply, receive and maintain eligibility for various types of financial aid. Financial aid education is offered through individual counseling, campus marketing activities and group presentations. Staff also undertakes research and resolution of individual student issues. The office strives to provide timely and accurate financial aid processing that is in full compliance with all federal, state and university regulations. For more information on Financial Aid, please visit: https://www.csus.edu/apply/financial-aid-scholarships/ Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Further progress within this classification is based on department need and work assignments requiring higher levels of skills and knowledge. Reference the Information Technology Series Introduction for level definitions. Required Qualifications Experience/Education Demonstrated ability to analyze and evaluate situations and data, make accurate recommendations on appropriate course of action, leading to the development and improvement of administrative systems. Experience in one of the following functional areas: Admissions, Records, Registration, Financial Aid, Academic Advising, Veteran’s Affairs, or related student service functions in a college or university setting. Bachelor degree in computer science, business or related field of study from an accredited university. May be substituted for work experience with school-based-software systems and/or business process analysis. Knowledge, Skills, & Abilities Knowledge of IT systems in general and experience troubleshooting basic client and software issues. Ability to contribute to the completion of broader and more complex organizational or program projects and goals. Often provides project leadership or represents the work unit on key projects within and outside the organization. Ability to analyze and address problems using reasoning and the interpretation and application of theories and principles to develop and recommend alternatives and best courses of action. Ingenuity in determining methods to achieve programmatic goals and develop and implement program policies required. Work requires coordination with individuals at all levels within the organization. As needed, acts as a representative to outside entities. As required, day-to-day program or work unit operations are overseen and lead work direction to administrative staff, including accountability for results, is provided while promoting and maintaining a team environment. Working knowledge of general practices, program, and/or administrative in higher education with basic knowledge of and ability to apply fundamental concepts. Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the day to day operations of running queries and mastering job sets for applicable program (s). Ability to fully utilize Microsoft excel and other tools to analyze data and make accurate projections using business mathematics and basic statistical techniques. Ability to apply consultative skills to assess user needs. Ability to organize and manage multiple complex projects and prioritize and perform work assignments effectively. Ability to make independent decisions and exercise sound judgment. Ability to compile, write, and present reports related to program or administrative specialty. Ability to establish and maintain effective working relationships within and outside the work group and serve as a liaison for the organizational unit. Ability to gather data and analyze complex situations accurately and adopt or recommend an effective course of action or improved business process. Experience independently researching and resolving problems. General knowledge of the principles, practices and trends in the Student Services field. Functional lead for financial aid CMS module. Experience fully utilizing Microsoft Excel and other tools to analyze data and make accurate projections using business mathematics and basic statistical techniques. Able to apply the principles and practices of technical problem solving. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Conditions of Employment Ability to successfully pass a background check Preferred Qualifications Master’s Degree in computer science or related field of study. Thorough knowledge of university policies and procedures in Student Services. Thorough knowledge of federal, state and CSU System regulations in Financial Aid and Scholarships. Knowledge and experience working effectively with PeopleSoft, Oracle SQL, PS Query, XML, Microsoft Office, Microsoft One Note, TPC/ IP, FTP, Virtual PC, Relational Database Management Systems(RDBMS), Constituent Relationship Management Systems, and OnBase Imaging & WorkflowGeneral understanding of Microsoft Active Directory, Oracle, SQL. Experience working with PeopleSoft/CMS. Demonstrated comprehension of the principals and practice of software, databases, and imaging Experience working with computer technology systems in higher education. Documents Needed to Apply Resume and Cover Letter Failure to upload required documentation may result in disqualification. About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Nov 15 2023 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title: Financial Aid System Analyst Classification Title: Information Technology Consultant-Career (ITC-Career) Posting Details Priority Application Date (Posting will remain open until filled): Wednesday, November 29th @ 11:55pm PT Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary The Financial Aid & Scholarship Office processes over 50,000 applications annually and offers over $300M in federal, state and institutional aid to an estimated 72% of the student population. The incumbent provides a wide range of support to the day-to-day administration of these funds; such as, running necessary operational reports, sending regular student communications, analyze, troubleshoot and/or resolve service tickets via ServiceNow platform, streamline business processes and leverage technology for continuous improvement, update imaging & workflow system for new Aid Year (AY) start-up. The Financial Aid Systems Analyst understands the business process and functional needs of system modules and configurations, regular use, and data structures of the assigned PeopleSoft module; Financial Aid and Scholarships. The position serves as a campus Subject Matter Expert (SME) for the CSU’s Common Management System (CMS), the CSU version of PeopleSoft’s Campus Solutions Product. The incumbent works under the direct supervision of the Director, Financial Aid & Scholarships and supports IT-based business processes in the Financial Aid & Scholarship Office. This includes developing and maintaining knowledge of financial aid lifecycles and the various processes that support operations. Some of the functions performed in this capacity may include but is not limited to the following: Assists with detecting and identifying problems and deficiencies in Financial Aid technology systems (i.e. PeopleSoft, OnBase,) Assists in providing functional support for the financial aid modules of PeopleSoft CMS system and OnBase Image & Workflow system Writes and maintains documentation for user guides, instructor guides and procedural guides Provides support for OnBase Imaging & Workflow for the Financial Aid & Scholarship Office The incumbent acts as an interface between Information Resources & Technology (IRT) and the functional area, providing module configuration, testing coordination and support, escalating technical issues and change requests as needed. The incumbent will work closely with the Enrollment Management and Student Services (EMSS) central systems office. FLSA : Exempt (Not eligible for overtime compensation) Anticipated Hiring Range: $4,912 per month (Anticipated hiring range is at the minimum of the Classification Salary Range) CSU Classification Salary Range : $4,912 - $12,124 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 2 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday 8am - 5pm. Work hours may vary depending on department need. Department Information Our mission is to help students and their families search for, apply, receive and maintain eligibility for various types of financial aid. Financial aid education is offered through individual counseling, campus marketing activities and group presentations. Staff also undertakes research and resolution of individual student issues. The office strives to provide timely and accurate financial aid processing that is in full compliance with all federal, state and university regulations. For more information on Financial Aid, please visit: https://www.csus.edu/apply/financial-aid-scholarships/ Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Further progress within this classification is based on department need and work assignments requiring higher levels of skills and knowledge. Reference the Information Technology Series Introduction for level definitions. Required Qualifications Experience/Education Demonstrated ability to analyze and evaluate situations and data, make accurate recommendations on appropriate course of action, leading to the development and improvement of administrative systems. Experience in one of the following functional areas: Admissions, Records, Registration, Financial Aid, Academic Advising, Veteran’s Affairs, or related student service functions in a college or university setting. Bachelor degree in computer science, business or related field of study from an accredited university. May be substituted for work experience with school-based-software systems and/or business process analysis. Knowledge, Skills, & Abilities Knowledge of IT systems in general and experience troubleshooting basic client and software issues. Ability to contribute to the completion of broader and more complex organizational or program projects and goals. Often provides project leadership or represents the work unit on key projects within and outside the organization. Ability to analyze and address problems using reasoning and the interpretation and application of theories and principles to develop and recommend alternatives and best courses of action. Ingenuity in determining methods to achieve programmatic goals and develop and implement program policies required. Work requires coordination with individuals at all levels within the organization. As needed, acts as a representative to outside entities. As required, day-to-day program or work unit operations are overseen and lead work direction to administrative staff, including accountability for results, is provided while promoting and maintaining a team environment. Working knowledge of general practices, program, and/or administrative in higher education with basic knowledge of and ability to apply fundamental concepts. Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the day to day operations of running queries and mastering job sets for applicable program (s). Ability to fully utilize Microsoft excel and other tools to analyze data and make accurate projections using business mathematics and basic statistical techniques. Ability to apply consultative skills to assess user needs. Ability to organize and manage multiple complex projects and prioritize and perform work assignments effectively. Ability to make independent decisions and exercise sound judgment. Ability to compile, write, and present reports related to program or administrative specialty. Ability to establish and maintain effective working relationships within and outside the work group and serve as a liaison for the organizational unit. Ability to gather data and analyze complex situations accurately and adopt or recommend an effective course of action or improved business process. Experience independently researching and resolving problems. General knowledge of the principles, practices and trends in the Student Services field. Functional lead for financial aid CMS module. Experience fully utilizing Microsoft Excel and other tools to analyze data and make accurate projections using business mathematics and basic statistical techniques. Able to apply the principles and practices of technical problem solving. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Conditions of Employment Ability to successfully pass a background check Preferred Qualifications Master’s Degree in computer science or related field of study. Thorough knowledge of university policies and procedures in Student Services. Thorough knowledge of federal, state and CSU System regulations in Financial Aid and Scholarships. Knowledge and experience working effectively with PeopleSoft, Oracle SQL, PS Query, XML, Microsoft Office, Microsoft One Note, TPC/ IP, FTP, Virtual PC, Relational Database Management Systems(RDBMS), Constituent Relationship Management Systems, and OnBase Imaging & WorkflowGeneral understanding of Microsoft Active Directory, Oracle, SQL. Experience working with PeopleSoft/CMS. Demonstrated comprehension of the principals and practice of software, databases, and imaging Experience working with computer technology systems in higher education. Documents Needed to Apply Resume and Cover Letter Failure to upload required documentation may result in disqualification. About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Nov 15 2023 Pacific Standard Time Applications close: Closing Date/Time:
Cal State University (CSU) LA
5151 State University Drive, Los Angeles, CA 90032, USA
Job No: 538008; 4/9/2024 EQUITY PROGRAMS SENIOR DESIGNER AND COORDINATOR Information Technology Consultant - Expert Center for Effective Teaching and Learning (CETL) Salary Range : $7,020 - $13,594/Monthly Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; exempt classification. Essential Functions : Cal State LA's Center for Effective Teaching and Learning (CETL) creates and provides programming on teaching best practices including the use of academic technology in face-to-face, hybrid, and online learning environments. The Center's major projects include: designing, building, coordinating, and facilitating professional learning for faculty on effective teaching and effective use of academic technology ( e.g., teaching with AI, career engaged teaching); coordinating state-side, campus-wide online and hybrid course development; developing extended education online programs and certificates through the College of Professional and Global Education (PaGE); driving accessible technology initiatives in partnership with ITS Campus Accessibility; supporting new signature university programs (e.g., Prison B.A. Graduation Initiative) and/or faculty fellows. Reporting to CETL's Executive Director, the Sr. Designer/Coordinator will work in a fast-paced team environment. They will serve as an instructional design team lead and help oversee programming and course redesign operations. The Sr. Designer/Coordinator will function as the project manager of the following areas. Create new signature university programs that support faculty teaching in the Prison B.A. Program (Prison Graduation Initiative) in coordination with PaGE expand programming offerings beyond Cal State LA faculty to outside audiences, supporting other California higher education institutions and workforce development initiatives, design and develop programming content, provide project management, and coordinate with faculty program directors. Design workforce development programming and professional learning opportunities for lecturers, addressing pressing issues facing higher education teaching and learning related to equity. Design and create short and long form programming, offered multi-modally, e.g., live in-person/online, or asynchronously. Provide day-to-day operational oversight of the Academic Affairs ATI initiatives, mandated by federal law and Chancellor's office directives for accessible instructional materials. Develop faculty outreach and awareness campaigns. Serve on the ATI AIM subcommittee. Coordinate ATI AIM efforts through related programs (Online Course Development Program). Create programming that supports faculty, departments, and colleges in developing curriculum to effectively use artificial intelligence (AI), anticipating disruptive technological and societal changes that affect enrollment and retention. Project management duties include developing/maintaining project plans and sharing progress reports to keep stakeholders informed. The incumbent also develops modular instructional design elements and processes for their assigned programs ( e.g., templates, training resources, samples/examples). The Sr. Designer/Coordinator also provides faculty drop-in support to faculty clients, and provide training, support, and resources to faculty and staff on the effective use of instructional technologies and best practices in teaching and learning in CEIL' s Virtual Suppor Required Qualifications & Experience : Bachelor's degree in instructional design, instructional technology, communications, computer science, information systems, or closely related field, and two years of closely related job experience. Experience with software applications such as Adobe Create Suite, Microsoft Office, Camtasia, Captivate, and/or Articulate to create training and/or instructional content. Experience using a variety of educational technology tools (e.g., screen capture, webcasting, file storage, online collaboration, student response systems, survey tools, ePortfolios, etc.) to support teaching and learning. Experience redesigning courses from a face-to-face format to the hybrid and/or fully online format. Demonstrated knowledge of learning management systems (LMS). Demonstrated knowledge of instructional design principles, instructional development models, and adult learning theory. Strong troubleshooting, problem-solving, and writing skills. Strong oral communication skills. Must possess excellent customer service skills and strong presentation skills. Excellent interpersonal/intercultural skills working with a diverse group of faculty, staff, students, and administrators. Excellent organizational and time management skills. Demonstrated ability to write, develop, and publish training guides, support documentation, online tutorials, and/or video- or web-based training materials. Ability to train and oversee student employees. Ability to work independently with minimal supervision. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Master's or advanced degree in instructional design, instructional technology, communications, computer science, information systems, or closely related field. Five years of experience in instructional design and training, preferably at a higher education institution. Experience with: building and facilitating the development of academic programs online; overseeing course redesign programs and working with faculty in their development of hybrid/blended and/or fully online courses or programs; assessment of instructional materials, courses, and programs using various evaluation methods, including learner analytics; teaching expert adults, particularly higher education faculty; supporting users with an LMS; and in the development of quality online course content and appropriate uses of academic technologies. Demonstrated knowledge of universal design principles and accessibility standards (e.g., Section 508). Familiarity with the Quality Matters (QM) rubric and/or completion of QM training workshops. Ability to: develop, and publish training guides, support documentation, online tutorials, and/or video- or web-based training materials; train and oversee student employees; and work independently with minimal supervision. Closing Date : Review of applications will begin on April 23, 2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. As part of the interview process, a task will be included. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Apr 09 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 10, 2024
Job No: 538008; 4/9/2024 EQUITY PROGRAMS SENIOR DESIGNER AND COORDINATOR Information Technology Consultant - Expert Center for Effective Teaching and Learning (CETL) Salary Range : $7,020 - $13,594/Monthly Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; exempt classification. Essential Functions : Cal State LA's Center for Effective Teaching and Learning (CETL) creates and provides programming on teaching best practices including the use of academic technology in face-to-face, hybrid, and online learning environments. The Center's major projects include: designing, building, coordinating, and facilitating professional learning for faculty on effective teaching and effective use of academic technology ( e.g., teaching with AI, career engaged teaching); coordinating state-side, campus-wide online and hybrid course development; developing extended education online programs and certificates through the College of Professional and Global Education (PaGE); driving accessible technology initiatives in partnership with ITS Campus Accessibility; supporting new signature university programs (e.g., Prison B.A. Graduation Initiative) and/or faculty fellows. Reporting to CETL's Executive Director, the Sr. Designer/Coordinator will work in a fast-paced team environment. They will serve as an instructional design team lead and help oversee programming and course redesign operations. The Sr. Designer/Coordinator will function as the project manager of the following areas. Create new signature university programs that support faculty teaching in the Prison B.A. Program (Prison Graduation Initiative) in coordination with PaGE expand programming offerings beyond Cal State LA faculty to outside audiences, supporting other California higher education institutions and workforce development initiatives, design and develop programming content, provide project management, and coordinate with faculty program directors. Design workforce development programming and professional learning opportunities for lecturers, addressing pressing issues facing higher education teaching and learning related to equity. Design and create short and long form programming, offered multi-modally, e.g., live in-person/online, or asynchronously. Provide day-to-day operational oversight of the Academic Affairs ATI initiatives, mandated by federal law and Chancellor's office directives for accessible instructional materials. Develop faculty outreach and awareness campaigns. Serve on the ATI AIM subcommittee. Coordinate ATI AIM efforts through related programs (Online Course Development Program). Create programming that supports faculty, departments, and colleges in developing curriculum to effectively use artificial intelligence (AI), anticipating disruptive technological and societal changes that affect enrollment and retention. Project management duties include developing/maintaining project plans and sharing progress reports to keep stakeholders informed. The incumbent also develops modular instructional design elements and processes for their assigned programs ( e.g., templates, training resources, samples/examples). The Sr. Designer/Coordinator also provides faculty drop-in support to faculty clients, and provide training, support, and resources to faculty and staff on the effective use of instructional technologies and best practices in teaching and learning in CEIL' s Virtual Suppor Required Qualifications & Experience : Bachelor's degree in instructional design, instructional technology, communications, computer science, information systems, or closely related field, and two years of closely related job experience. Experience with software applications such as Adobe Create Suite, Microsoft Office, Camtasia, Captivate, and/or Articulate to create training and/or instructional content. Experience using a variety of educational technology tools (e.g., screen capture, webcasting, file storage, online collaboration, student response systems, survey tools, ePortfolios, etc.) to support teaching and learning. Experience redesigning courses from a face-to-face format to the hybrid and/or fully online format. Demonstrated knowledge of learning management systems (LMS). Demonstrated knowledge of instructional design principles, instructional development models, and adult learning theory. Strong troubleshooting, problem-solving, and writing skills. Strong oral communication skills. Must possess excellent customer service skills and strong presentation skills. Excellent interpersonal/intercultural skills working with a diverse group of faculty, staff, students, and administrators. Excellent organizational and time management skills. Demonstrated ability to write, develop, and publish training guides, support documentation, online tutorials, and/or video- or web-based training materials. Ability to train and oversee student employees. Ability to work independently with minimal supervision. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Master's or advanced degree in instructional design, instructional technology, communications, computer science, information systems, or closely related field. Five years of experience in instructional design and training, preferably at a higher education institution. Experience with: building and facilitating the development of academic programs online; overseeing course redesign programs and working with faculty in their development of hybrid/blended and/or fully online courses or programs; assessment of instructional materials, courses, and programs using various evaluation methods, including learner analytics; teaching expert adults, particularly higher education faculty; supporting users with an LMS; and in the development of quality online course content and appropriate uses of academic technologies. Demonstrated knowledge of universal design principles and accessibility standards (e.g., Section 508). Familiarity with the Quality Matters (QM) rubric and/or completion of QM training workshops. Ability to: develop, and publish training guides, support documentation, online tutorials, and/or video- or web-based training materials; train and oversee student employees; and work independently with minimal supervision. Closing Date : Review of applications will begin on April 23, 2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. As part of the interview process, a task will be included. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Apr 09 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Under limited supervision of the Senior Associate Registrar for Systems and Technical Innovation, the Registrar Systems Analyst (RSA) is responsible for providing overall functional support for the Student Records module within PeopleSoft-Campus Solutions, the student information system of record for San José State University. The RSA is an expert who understands the business processes of the Student Records module and its data structures and functional needs of the Office of the Registrar. The position serves as a Subject Matter Expert (SME) for the module, including adaptations/modifications made by the CSU’s Common Management System (CMS) or San José State. The RSA’s responsibilities include but are not limited to, the review and analysis of various functionalities in the student records module, maintenance of the university’s registration and grading systems, management of query tools, and the analysis, testing, implementation of technical updates, and continual process improvements. The Registrar Systems Analyst acts as an interface between Information Technology (IT) and the functional area, providing module configuration, testing coordination and support, and escalating technical issues and change requests as needed. The RSA works independently to coordinate projects and has the ability to adjust priorities as necessary. Key Responsibilities Serves as subject matter expert (SME) for the student records module in PeopleSoft to ensure data integrity and effective integration across all functional areas of the student information system (SIS) Performs overall business analysis and daily systems functional operations, including maintaining automated processes and scheduled processes (daily, weekly, monthly, semester, and annually) Develops, maintains, and executes a testing program for patches, fixes, bundles, releases, and upgrades prior to implementation in the production environment Uses ingenuity and innovation to conceive/develop new approaches and solutions to address complex problems and resolve issues Develops automated processes and reports to reduce human error, support accuracy, and improve data access/timeliness Participates in SIS process reviews and fit/gap analyses as needed Assists the Office of Institutional Research and Strategic Analytics in required enrollment reporting to the Chancellor’s Office Responsible for batch data reporting to the National Student Clearinghouse (NSC), ensuring accurate data submissions while minimizing required manual corrections Creates and maintains detailed and accurate documentation for the PeopleSoft module and develops business process documentation Updates and trains Office of the Registrar teams on technical changes from updates or process changes and how the changes affect the workflow of these operational teams Knowledge, Skills & Abilities Ability to communicate with constituents in a professional and respectful manner Excellent written and oral communication skills Proficiency in using computer applications, including databases, word processing, spreadsheets, and presentation software Ability to communicate technology concepts effectively with technically proficient and non-technically proficient individuals Demonstrated competence in interpreting and communicating procedures, policies, information, ideas, and instructions Excellent analytical skills to interpret written material and oral requirements, draw conclusions, and make recommendations Ability to sufficiently understand and analyze data to recognize data anomalies and problems and suggest corrective actions Thorough understanding of relational databases, specifically PeopleSoft Campus Solutions (SIS) Advanced Knowledge of SIS administration, student records module, PS query/crystal reports, and people tools Ability to troubleshoot system-related issues Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions Ability to handle multiple priorities and manage multiple projects Ability to apply independent judgment, discretion, and initiative to address problems and develop practical and creative solutions Ability to exercise initiative, flexibility, good judgment/discretion, and work well both independently and as part of a team Ability to develop, train, and mentor peers in understanding data and data interpretation Required Qualifications Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study Three (3) years of experience supporting information systems and technology Preferred Qualifications Bachelor’s Degree Five (5) years of experience supporting student information systems and technology in higher education Five (5) years of work experience with PeopleSoft Campus Solutions Proven ability in creating and delivering reports from large relational database management systems Strong understanding of query tools and SQL/SQR Demonstrated ability to train end-users in imaging workflow processing and troubleshooting techniques Demonstrated ability to create documentation in workflow mapping, navigation tutorials, and web-based training formats Knowledge of networking protocols and network management principles, enterprise content management principles, network security issues and solutions, and best practices Compensation Classification: Information Technology Consultant - Career Anticipated Hiring Range: $7,162/month - $7,500/month CSU Salary Range: $4,912/month - $12,124/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: March 19, 2024 through April 2, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Mar 19 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 20, 2024
Job Summary Under limited supervision of the Senior Associate Registrar for Systems and Technical Innovation, the Registrar Systems Analyst (RSA) is responsible for providing overall functional support for the Student Records module within PeopleSoft-Campus Solutions, the student information system of record for San José State University. The RSA is an expert who understands the business processes of the Student Records module and its data structures and functional needs of the Office of the Registrar. The position serves as a Subject Matter Expert (SME) for the module, including adaptations/modifications made by the CSU’s Common Management System (CMS) or San José State. The RSA’s responsibilities include but are not limited to, the review and analysis of various functionalities in the student records module, maintenance of the university’s registration and grading systems, management of query tools, and the analysis, testing, implementation of technical updates, and continual process improvements. The Registrar Systems Analyst acts as an interface between Information Technology (IT) and the functional area, providing module configuration, testing coordination and support, and escalating technical issues and change requests as needed. The RSA works independently to coordinate projects and has the ability to adjust priorities as necessary. Key Responsibilities Serves as subject matter expert (SME) for the student records module in PeopleSoft to ensure data integrity and effective integration across all functional areas of the student information system (SIS) Performs overall business analysis and daily systems functional operations, including maintaining automated processes and scheduled processes (daily, weekly, monthly, semester, and annually) Develops, maintains, and executes a testing program for patches, fixes, bundles, releases, and upgrades prior to implementation in the production environment Uses ingenuity and innovation to conceive/develop new approaches and solutions to address complex problems and resolve issues Develops automated processes and reports to reduce human error, support accuracy, and improve data access/timeliness Participates in SIS process reviews and fit/gap analyses as needed Assists the Office of Institutional Research and Strategic Analytics in required enrollment reporting to the Chancellor’s Office Responsible for batch data reporting to the National Student Clearinghouse (NSC), ensuring accurate data submissions while minimizing required manual corrections Creates and maintains detailed and accurate documentation for the PeopleSoft module and develops business process documentation Updates and trains Office of the Registrar teams on technical changes from updates or process changes and how the changes affect the workflow of these operational teams Knowledge, Skills & Abilities Ability to communicate with constituents in a professional and respectful manner Excellent written and oral communication skills Proficiency in using computer applications, including databases, word processing, spreadsheets, and presentation software Ability to communicate technology concepts effectively with technically proficient and non-technically proficient individuals Demonstrated competence in interpreting and communicating procedures, policies, information, ideas, and instructions Excellent analytical skills to interpret written material and oral requirements, draw conclusions, and make recommendations Ability to sufficiently understand and analyze data to recognize data anomalies and problems and suggest corrective actions Thorough understanding of relational databases, specifically PeopleSoft Campus Solutions (SIS) Advanced Knowledge of SIS administration, student records module, PS query/crystal reports, and people tools Ability to troubleshoot system-related issues Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions Ability to handle multiple priorities and manage multiple projects Ability to apply independent judgment, discretion, and initiative to address problems and develop practical and creative solutions Ability to exercise initiative, flexibility, good judgment/discretion, and work well both independently and as part of a team Ability to develop, train, and mentor peers in understanding data and data interpretation Required Qualifications Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study Three (3) years of experience supporting information systems and technology Preferred Qualifications Bachelor’s Degree Five (5) years of experience supporting student information systems and technology in higher education Five (5) years of work experience with PeopleSoft Campus Solutions Proven ability in creating and delivering reports from large relational database management systems Strong understanding of query tools and SQL/SQR Demonstrated ability to train end-users in imaging workflow processing and troubleshooting techniques Demonstrated ability to create documentation in workflow mapping, navigation tutorials, and web-based training formats Knowledge of networking protocols and network management principles, enterprise content management principles, network security issues and solutions, and best practices Compensation Classification: Information Technology Consultant - Career Anticipated Hiring Range: $7,162/month - $7,500/month CSU Salary Range: $4,912/month - $12,124/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: March 19, 2024 through April 2, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Mar 19 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Reporting to the Senior Director of Institutional Research and Strategic Analytics, the Student Success Systems Analyst supports a wide range of technical and analytical projects for the Academic Affairs Division and SJSU. This position will serve as a subject matter expert for all functional users of student success data and system tools. The position serves as a bridge between system end users (customers) and technical developers/consultants to ensure successful communication and translation of needs and priorities. Specific duties include, but are not limited to, defining data requirements in collaboration with end users, investigating data sources and system functions to meet user needs, querying different data sources and systems, integrating relevant student success and performance data, creating user interfaces, and providing end user training and support on system features and functionality. The position will engage directly in technical development as well as coordinate efforts with other developers within the department and across offices including, but not limited to, Information Technology. Key Responsibilities Conduct structured requirement gathering techniques with academic data users Translate end user data needs into detailed technical requirements and related documents Identify appropriate data sources and operational definitions to be used for reports and data applications Propose and develop candidate data structures aligned to user needs Communicate technical needs and assist in developing solutions in coordination with relevant staff and/or consultants Collaborate across functional areas related to Student Success throughout SJSU to support data needs Examine user needs relative to institutional priorities and propose strategic solutions that address current-state and anticipate potential future needs Help set and communicate priorities for solution development Perform data and report validation and investigate the causes of data discrepancies between different platforms including the University Dashboards, Campus Data Warehouse, SAMI Gateway, Spartan Connect, Student Success Dashboards hosted by the CSU Chancellor’s Office, and others Verify issues found by end users, tracking errors and outstanding requests and forwarding to appropriate developers Develop test plans and test cases to evaluate the performance and efficacy of solutions Ensure the overall security, quality and usefulness of new technical solutions that are developed Help coordinate the end user testing and acceptance process (UAT) Develop technical training presentations, exercises, and related materials for users of all levels Knowledge, Skills & Abilities Ability to communicate with constituents in a professional and respectful manner Knowledge of PeopleSoft Campus Solutions data structures and application functions Knowledge and ability to use data information systems (e.g., PeopleSoft & Campus Data Warehouse) to build dashboards (e.g., Tableau, Power BI) Project management skills, which include but are not limited to clear and concise communication; organization, time, and task management abilities Familiarity with data warehouse design theory and practices Knowledge of data visualization best practices Strong organization and project management skills Excellent oral and written communication skills Ability to use various tools to explore, troubleshoot, and verify data Ability to learn Tableau to develop user interfaces for accessing data Ability to write original and edit existing queries using SQL Ability to automate certain data tasks through the use of syntax and data logic (e.g., in SQL) Ability to develop and conduct clear, comprehensive trainings on system functions Ability to translate user needs into detailed technical specifications Ability to review technical work in detail and provide constructive feedback to developers Ability to work independently and advance projects to completion Ability to understand and eventually write queries using Oracle SQL and Google Cloud Platform Big Query Required Qualifications Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study Three years of experience supporting information systems and technology Preferred Qualifications Master’s Degree Experience with PeopleSoft Campus Solutions or a similar student information system Experience in data warehouse technology and multi-user database reporting and dashboard systems Compensation Classification: Information Technology Consultant - Career Anticipated Hiring Range: $6500/month - $7200/month CSU Salary Range: $4,678/month - $11,547/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: September 25, 2023 through October 10, 2023 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Sep 25 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
Job Summary Reporting to the Senior Director of Institutional Research and Strategic Analytics, the Student Success Systems Analyst supports a wide range of technical and analytical projects for the Academic Affairs Division and SJSU. This position will serve as a subject matter expert for all functional users of student success data and system tools. The position serves as a bridge between system end users (customers) and technical developers/consultants to ensure successful communication and translation of needs and priorities. Specific duties include, but are not limited to, defining data requirements in collaboration with end users, investigating data sources and system functions to meet user needs, querying different data sources and systems, integrating relevant student success and performance data, creating user interfaces, and providing end user training and support on system features and functionality. The position will engage directly in technical development as well as coordinate efforts with other developers within the department and across offices including, but not limited to, Information Technology. Key Responsibilities Conduct structured requirement gathering techniques with academic data users Translate end user data needs into detailed technical requirements and related documents Identify appropriate data sources and operational definitions to be used for reports and data applications Propose and develop candidate data structures aligned to user needs Communicate technical needs and assist in developing solutions in coordination with relevant staff and/or consultants Collaborate across functional areas related to Student Success throughout SJSU to support data needs Examine user needs relative to institutional priorities and propose strategic solutions that address current-state and anticipate potential future needs Help set and communicate priorities for solution development Perform data and report validation and investigate the causes of data discrepancies between different platforms including the University Dashboards, Campus Data Warehouse, SAMI Gateway, Spartan Connect, Student Success Dashboards hosted by the CSU Chancellor’s Office, and others Verify issues found by end users, tracking errors and outstanding requests and forwarding to appropriate developers Develop test plans and test cases to evaluate the performance and efficacy of solutions Ensure the overall security, quality and usefulness of new technical solutions that are developed Help coordinate the end user testing and acceptance process (UAT) Develop technical training presentations, exercises, and related materials for users of all levels Knowledge, Skills & Abilities Ability to communicate with constituents in a professional and respectful manner Knowledge of PeopleSoft Campus Solutions data structures and application functions Knowledge and ability to use data information systems (e.g., PeopleSoft & Campus Data Warehouse) to build dashboards (e.g., Tableau, Power BI) Project management skills, which include but are not limited to clear and concise communication; organization, time, and task management abilities Familiarity with data warehouse design theory and practices Knowledge of data visualization best practices Strong organization and project management skills Excellent oral and written communication skills Ability to use various tools to explore, troubleshoot, and verify data Ability to learn Tableau to develop user interfaces for accessing data Ability to write original and edit existing queries using SQL Ability to automate certain data tasks through the use of syntax and data logic (e.g., in SQL) Ability to develop and conduct clear, comprehensive trainings on system functions Ability to translate user needs into detailed technical specifications Ability to review technical work in detail and provide constructive feedback to developers Ability to work independently and advance projects to completion Ability to understand and eventually write queries using Oracle SQL and Google Cloud Platform Big Query Required Qualifications Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study Three years of experience supporting information systems and technology Preferred Qualifications Master’s Degree Experience with PeopleSoft Campus Solutions or a similar student information system Experience in data warehouse technology and multi-user database reporting and dashboard systems Compensation Classification: Information Technology Consultant - Career Anticipated Hiring Range: $6500/month - $7200/month CSU Salary Range: $4,678/month - $11,547/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: September 25, 2023 through October 10, 2023 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Sep 25 2023 Pacific Daylight Time Applications close: Closing Date/Time:
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information EXAM NUMBER b5513A TYPE OF RECRUITMENT OPEN COMPETITIVE FILING START DATE June 1, 2023 at 8:00 a.m. (Pacific Time). This examination will remain open until the needs of the service are met. Application filling may be suspend at any time with or without advance notice. THIS ANNOUNCEMENT IS BEING REPOSTED TO REOPEN THE FILING PERIOD, UPDATE SPECIAL REQUIREMENT INFORMATION, AND REMOVE THE COVID-19 LANGUAGE. OUT-OF-CLASS EXPERIENCE WILL NOT BE ACCEPTED FOR THIS EXAMINATION. REQUIRED EXPERIENCE MUST BE FULLY MET AND INDICATED ON THE APPLICATION BY THE LAST DAY OF FILING. DEFINITION: Provides specialized clinical pharmacy services in the delivery of pharmacotherapeutics or pharmacokinetics in specialized medical care areas; designs, implements and conducts medication usage evaluations; delivers drug information and drug education services. CLASSIFICATION STANDARDS: Positions allocable to this class receive administrative and technical direction from a Pharmacy Supervisor or Pharmacy Services Chief. These positions are characterized by their full-time clinical responsibility in the delivery of patient-specific pharmacotherapeutic or pharmacokinetic services in specialized medical care areas. Clinical Pharmacists work closely with healthcare providers and other medical personnel in monitoring, developing, recommending , and establishing drug therapy treatment plans which is an integral part of the medical treatment and medical needs of the patients. Incumbents serve as key resource specialists to professional and non-professional staff and provide drug consultation and advice on drug interactions, contra-interactions, incompatible drug combinations, adverse reactions, andchanges in drug therapy or appropriate usage. Positions in this class may perform other specialized clinical pharmacy services on a full-time basis, such as medication usage evaluation and cost containment analysis, development of quality control indicators and monitoring of adverse drug reaction programs, development and dissemination of drug information services, clinical laboratory evaluations and patient physical assessment as a mid-level provider, and development and implementation of educational services for patients/families and/or healthcare providers. Incumbents must independently exercise an advanced, expert level of knowledge and skill in pharmaceutical care to provide the most specialized clinical pharmacy services, characteristically gained through advanced education and training in a complex area of specialization. Essential Job Functions Participates in the development and continual monitoring of patient drug therapy treatment plans and patient outcomes in clinical specialty programs. Performs patient assessments and monitors the effects of drug therapy using clinical symptoms, evaluating laboratory data, performance of point-of-care tests and other relevant clinical diagnostic techniques. Attends rounds and medical case conferences with physicians to evaluate patient drug therapy regimens. Interviews patients to obtain information regarding drug use, drug allergies and sensitivities, andmedication histories; assesses compliance and counsels patients on appropriate drug use. Participates in ongoing medication usage evaluation programs by assisting in the establishment of criteria for cost effectiveness/control utilization use, process indicators, and monitoring parameters; conducts evaluations to determine compliance to the established medication use evaluation criteria; summarizes results and submits recommendations to the Pharmacy Chief or the Pharmacy and Therapeutics Committee and assists in establishing drug monographs. Participates in the establishment of critical pathways to ensure optimal medication usage. Provides comprehensive drug information services for healthcare providers and patients , including developing pharmaceutical newsletters, patient education materials, and assessment and evaluation of formulary requests to the Pharmacy and Therapeutics Committee. Designs and conducts in-service and educational programs regarding drug therapy for healthcare providers, pharmacists , and students on a variety of health related services. Critically analyzes, evaluates , and prepares recommendations of medical literature in relation to medication therapy and derive treatment protocols or treatment guidelines. Interprets and applies pharmacokinetic drug data in recommendations for patient-specific drug dosage regimen; formulates individualized drug regimens based on patient specific parameters, patient diagnosis, concurrent disease states, pharmacokinetics, pharmacoeconomics, and the patient's condition. Advises and assists in implementing cost containment strategies for the usage of pharmaceutical products. Reviews journals and periodicals and meets with pharmaceutical product specialists to discuss current market conditions, managed care implications, disease state management, and obtain information to implement cost containment strategies and develop therapeutic outcome studies. Participates in quality improvement, quality assurance and performance improvement activities to ensureoptimal pharmaceutical care. Perform root-cause-analysis for medication errors and derive prevention plan through the use of function in EHR system, technologies and medication of behaviors and workflows. Review, analyze, synthesize, present and publish pharmacy formulary decisions and information. Generates and analyze clinical dashboard and screen appropriate patients for clinical pharmacist referrals. Derives and manage medication treatment therapy for patients through prescribing, modifying and discontinuing medications. Provides pharmacy informatics and technology input and assist with various pharmacy or medication process system testing. Dispense medication as necessary. Perform inspections of medication storage rooms or areas. Requirements SELECTION REQUIREMENTS: Option I: One year ofspecialized clinical pharmacy experience*. Option II: Successful completion of a pharmacy residency program** in clinical pharmacy. LICENSE: A current license to practice as a Registered Pharmacist*** issued by the California State Board of Pharmacy. A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS III - Moderate: Includes standing or walking most of the time, with bending, stooping, squatting, twisting, and reaching; includes working on irregular surfaces, occasionally lifting objects weighing over 25 pounds, and frequent lifting of 10-25 pounds. SPECIAL REQUIREMENT INFORMATION: *Specialized clinical pharmacy experience in the County of Los Angeles is defined as: an in-depth knowledge of a particular field of work or discipline in such areas as Critical Care Units (MICU, SICU, NICU, Burn ICU), Oncology, Parenteral Nutrition, Ambulatory Care, Drug Utilization Review, Anti-Coagulation, Purchasing Consultant, Drug Information, Pharmacokinetics and Pharmacoeconomics, Psychiatry, Treatment of Co-occuring Disorders or other specialized pharmacy areas. Applicants MUST describe in detail their specialized clinical pharmacy experience. **Applicants MUST attach a legible copy of their certificate confirming successful completion of a one-year pharmacy residency program with their application at the time of filing or within 7 calendar days of filing online. Applications submitted without a certificate will be rejected as incomplete. ***All required licenses and certifications must be active and unrestricted or your application will not be accepted. In order to receive credit for any college course work, or any type of college degree, such as a Bachelor's degree or higher, or for completion of a residency program, you must include a legible copy of the official diploma, official transcripts or official letter from the accredited institution which shows the area of specialization; or official certificates with your application at the time of filing or within 7 calendar days of filing online. Foreign degrees must be evaluated for equivalency to United States accredited institutions standards by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE). See Employment Information under Accreditation Information. Official Transcript is defined as a transcript that bears the college seal and states "official and/or copy" issued by the school's Registrar Office. A printout of the transcript from the school's website is NOT considered official and; therefore, will NOT be accepted and may result in your application being incomplete or rejected. Applicants must ensure the certificates and licenses section of the application is completed. Provide the type(s), license number(s) and names(s) of the issuing agency for the required license(s) or attach a legible photocopy of their license to practice as a Registered Pharmacist issued by the California State Board of Pharmacy to the application at the time of filing or within 7 calendar days from filing online . Original license MUST be presented during the selection process and prior to appointment. DESIRABLE QUALIFICATIONS: Doctorate degree from an accredited college or university in Pharmacy. Additional Information EXAMINATION CONTENT An evaluation of training and experience based upon application, desirable qualifications, and supplemental questionnaire information weighted 100%. Additional credit will be given for desirable qualifications. Candidates must achieve a passing score of 70% or higher in order to be placed on the eligible register. Notice of non-acceptance and final results will be sent via email. ELIGIBILITY INFORMATION The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation. Applications will be processed on as as-received basis and promulgated to the eligible register accordingly. Retake: No person may compete for this examination more than once in a twelve (12) month period. SPECIAL INFORMATION Past and present mental health clients, parents, and family members are encouraged to apply. FAIR CHANCE EMPLOYER The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. VACANCY INFORMATION The eligible register for this examination will be used to fill vacancies in the Department of Mental Health, Pharmacy Services. AVAILABLE SHIFT Appointees may be required to work any shift, including evenings, nights, weekends or holidays. APPLICATION AND FILING INFORMATION Applicants are required to complete and submit an online Los Angeles County Employment Application AND Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire. We must receive your application before 5:00 pm, PT, on the last day of filing. Application filing may be suspended at any time without advance notice. INSTRUCTIONS FOR FILING ONLINE Apply online by clicking on the "Apply" tab for this posting. You can also track the status of your application using this website. Applicants must complete and submit their online applications and upload required documents (e.g. license, transcripts, resume, etc.,) as attachment(s) during application submission or send by email to exams@dmh.lacounty.gov within 7 calendar days from date of application submission. Please be sure to reference your full name and examination title on the subject line of your email. The acceptance of your application will depend on whether you have clearly shown that you meet the Selection Requirements . Your online application must show complete license, education and work experience information necessary to evaluate your qualifications. License information section must show title of license, license number, original date of issue, and expiration date. Education information section must include name and address of school attended, complete dates attended, name of course/s taken, number of units earned, and degree/s earned. Work experience section must include job title, employer name and address, name of work area/facility, actual payroll title held and not the working and/or functional titles, from/to dates of employment including month, day and year, total number of months, total number of hours worked per week - not a range of hours (full or part-time), and complete and detailed description of related job duties. If range of hours is provided, experience will be prorated based on the lowest number of hours worked per week. LIST separately each job experience to be evaluated. All information supplied by applicants is subject to verification. We may reject your application at any time during the examination or selection process. IMPORTANT NOTES • Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. • FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT . • Utilizing VERBIAGE from Class Specification and/or Selection Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . For the time being, all notifications, including results letters and notices of non-acceptance, will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add hsacks@dmh.lacounty.gov as well as noreply@governmentjobs.com and info@governmentjob.com to your email address and list of approved senders to prevent email notification from being filtered as span/junk/clutter mail. Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. SOCIAL SECURITY NUMBER LANGUAGE Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number . COMPUTER AND INTERNET ACCESS AT LIBRARIES For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING USER ID AND PASSWORD All applicants must file their applications online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT Department Contact Name: Heleodora "Lola" Sacks, Exam Analyst Department Contact Phone: (323) 705-4072 or (213) 972-7034 Department Contact Email: exams@dmh.lacounty.gov ADA Coordinator Phone ( 323) 705-4072 Teletype Phone 800-735-2922 California Relay Services Phone 800-735-2922 For detailed information, please click here
Mar 08, 2024
Full Time
Position/Program Information EXAM NUMBER b5513A TYPE OF RECRUITMENT OPEN COMPETITIVE FILING START DATE June 1, 2023 at 8:00 a.m. (Pacific Time). This examination will remain open until the needs of the service are met. Application filling may be suspend at any time with or without advance notice. THIS ANNOUNCEMENT IS BEING REPOSTED TO REOPEN THE FILING PERIOD, UPDATE SPECIAL REQUIREMENT INFORMATION, AND REMOVE THE COVID-19 LANGUAGE. OUT-OF-CLASS EXPERIENCE WILL NOT BE ACCEPTED FOR THIS EXAMINATION. REQUIRED EXPERIENCE MUST BE FULLY MET AND INDICATED ON THE APPLICATION BY THE LAST DAY OF FILING. DEFINITION: Provides specialized clinical pharmacy services in the delivery of pharmacotherapeutics or pharmacokinetics in specialized medical care areas; designs, implements and conducts medication usage evaluations; delivers drug information and drug education services. CLASSIFICATION STANDARDS: Positions allocable to this class receive administrative and technical direction from a Pharmacy Supervisor or Pharmacy Services Chief. These positions are characterized by their full-time clinical responsibility in the delivery of patient-specific pharmacotherapeutic or pharmacokinetic services in specialized medical care areas. Clinical Pharmacists work closely with healthcare providers and other medical personnel in monitoring, developing, recommending , and establishing drug therapy treatment plans which is an integral part of the medical treatment and medical needs of the patients. Incumbents serve as key resource specialists to professional and non-professional staff and provide drug consultation and advice on drug interactions, contra-interactions, incompatible drug combinations, adverse reactions, andchanges in drug therapy or appropriate usage. Positions in this class may perform other specialized clinical pharmacy services on a full-time basis, such as medication usage evaluation and cost containment analysis, development of quality control indicators and monitoring of adverse drug reaction programs, development and dissemination of drug information services, clinical laboratory evaluations and patient physical assessment as a mid-level provider, and development and implementation of educational services for patients/families and/or healthcare providers. Incumbents must independently exercise an advanced, expert level of knowledge and skill in pharmaceutical care to provide the most specialized clinical pharmacy services, characteristically gained through advanced education and training in a complex area of specialization. Essential Job Functions Participates in the development and continual monitoring of patient drug therapy treatment plans and patient outcomes in clinical specialty programs. Performs patient assessments and monitors the effects of drug therapy using clinical symptoms, evaluating laboratory data, performance of point-of-care tests and other relevant clinical diagnostic techniques. Attends rounds and medical case conferences with physicians to evaluate patient drug therapy regimens. Interviews patients to obtain information regarding drug use, drug allergies and sensitivities, andmedication histories; assesses compliance and counsels patients on appropriate drug use. Participates in ongoing medication usage evaluation programs by assisting in the establishment of criteria for cost effectiveness/control utilization use, process indicators, and monitoring parameters; conducts evaluations to determine compliance to the established medication use evaluation criteria; summarizes results and submits recommendations to the Pharmacy Chief or the Pharmacy and Therapeutics Committee and assists in establishing drug monographs. Participates in the establishment of critical pathways to ensure optimal medication usage. Provides comprehensive drug information services for healthcare providers and patients , including developing pharmaceutical newsletters, patient education materials, and assessment and evaluation of formulary requests to the Pharmacy and Therapeutics Committee. Designs and conducts in-service and educational programs regarding drug therapy for healthcare providers, pharmacists , and students on a variety of health related services. Critically analyzes, evaluates , and prepares recommendations of medical literature in relation to medication therapy and derive treatment protocols or treatment guidelines. Interprets and applies pharmacokinetic drug data in recommendations for patient-specific drug dosage regimen; formulates individualized drug regimens based on patient specific parameters, patient diagnosis, concurrent disease states, pharmacokinetics, pharmacoeconomics, and the patient's condition. Advises and assists in implementing cost containment strategies for the usage of pharmaceutical products. Reviews journals and periodicals and meets with pharmaceutical product specialists to discuss current market conditions, managed care implications, disease state management, and obtain information to implement cost containment strategies and develop therapeutic outcome studies. Participates in quality improvement, quality assurance and performance improvement activities to ensureoptimal pharmaceutical care. Perform root-cause-analysis for medication errors and derive prevention plan through the use of function in EHR system, technologies and medication of behaviors and workflows. Review, analyze, synthesize, present and publish pharmacy formulary decisions and information. Generates and analyze clinical dashboard and screen appropriate patients for clinical pharmacist referrals. Derives and manage medication treatment therapy for patients through prescribing, modifying and discontinuing medications. Provides pharmacy informatics and technology input and assist with various pharmacy or medication process system testing. Dispense medication as necessary. Perform inspections of medication storage rooms or areas. Requirements SELECTION REQUIREMENTS: Option I: One year ofspecialized clinical pharmacy experience*. Option II: Successful completion of a pharmacy residency program** in clinical pharmacy. LICENSE: A current license to practice as a Registered Pharmacist*** issued by the California State Board of Pharmacy. A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS III - Moderate: Includes standing or walking most of the time, with bending, stooping, squatting, twisting, and reaching; includes working on irregular surfaces, occasionally lifting objects weighing over 25 pounds, and frequent lifting of 10-25 pounds. SPECIAL REQUIREMENT INFORMATION: *Specialized clinical pharmacy experience in the County of Los Angeles is defined as: an in-depth knowledge of a particular field of work or discipline in such areas as Critical Care Units (MICU, SICU, NICU, Burn ICU), Oncology, Parenteral Nutrition, Ambulatory Care, Drug Utilization Review, Anti-Coagulation, Purchasing Consultant, Drug Information, Pharmacokinetics and Pharmacoeconomics, Psychiatry, Treatment of Co-occuring Disorders or other specialized pharmacy areas. Applicants MUST describe in detail their specialized clinical pharmacy experience. **Applicants MUST attach a legible copy of their certificate confirming successful completion of a one-year pharmacy residency program with their application at the time of filing or within 7 calendar days of filing online. Applications submitted without a certificate will be rejected as incomplete. ***All required licenses and certifications must be active and unrestricted or your application will not be accepted. In order to receive credit for any college course work, or any type of college degree, such as a Bachelor's degree or higher, or for completion of a residency program, you must include a legible copy of the official diploma, official transcripts or official letter from the accredited institution which shows the area of specialization; or official certificates with your application at the time of filing or within 7 calendar days of filing online. Foreign degrees must be evaluated for equivalency to United States accredited institutions standards by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE). See Employment Information under Accreditation Information. Official Transcript is defined as a transcript that bears the college seal and states "official and/or copy" issued by the school's Registrar Office. A printout of the transcript from the school's website is NOT considered official and; therefore, will NOT be accepted and may result in your application being incomplete or rejected. Applicants must ensure the certificates and licenses section of the application is completed. Provide the type(s), license number(s) and names(s) of the issuing agency for the required license(s) or attach a legible photocopy of their license to practice as a Registered Pharmacist issued by the California State Board of Pharmacy to the application at the time of filing or within 7 calendar days from filing online . Original license MUST be presented during the selection process and prior to appointment. DESIRABLE QUALIFICATIONS: Doctorate degree from an accredited college or university in Pharmacy. Additional Information EXAMINATION CONTENT An evaluation of training and experience based upon application, desirable qualifications, and supplemental questionnaire information weighted 100%. Additional credit will be given for desirable qualifications. Candidates must achieve a passing score of 70% or higher in order to be placed on the eligible register. Notice of non-acceptance and final results will be sent via email. ELIGIBILITY INFORMATION The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation. Applications will be processed on as as-received basis and promulgated to the eligible register accordingly. Retake: No person may compete for this examination more than once in a twelve (12) month period. SPECIAL INFORMATION Past and present mental health clients, parents, and family members are encouraged to apply. FAIR CHANCE EMPLOYER The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. VACANCY INFORMATION The eligible register for this examination will be used to fill vacancies in the Department of Mental Health, Pharmacy Services. AVAILABLE SHIFT Appointees may be required to work any shift, including evenings, nights, weekends or holidays. APPLICATION AND FILING INFORMATION Applicants are required to complete and submit an online Los Angeles County Employment Application AND Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire. We must receive your application before 5:00 pm, PT, on the last day of filing. Application filing may be suspended at any time without advance notice. INSTRUCTIONS FOR FILING ONLINE Apply online by clicking on the "Apply" tab for this posting. You can also track the status of your application using this website. Applicants must complete and submit their online applications and upload required documents (e.g. license, transcripts, resume, etc.,) as attachment(s) during application submission or send by email to exams@dmh.lacounty.gov within 7 calendar days from date of application submission. Please be sure to reference your full name and examination title on the subject line of your email. The acceptance of your application will depend on whether you have clearly shown that you meet the Selection Requirements . Your online application must show complete license, education and work experience information necessary to evaluate your qualifications. License information section must show title of license, license number, original date of issue, and expiration date. Education information section must include name and address of school attended, complete dates attended, name of course/s taken, number of units earned, and degree/s earned. Work experience section must include job title, employer name and address, name of work area/facility, actual payroll title held and not the working and/or functional titles, from/to dates of employment including month, day and year, total number of months, total number of hours worked per week - not a range of hours (full or part-time), and complete and detailed description of related job duties. If range of hours is provided, experience will be prorated based on the lowest number of hours worked per week. LIST separately each job experience to be evaluated. All information supplied by applicants is subject to verification. We may reject your application at any time during the examination or selection process. IMPORTANT NOTES • Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. • FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT . • Utilizing VERBIAGE from Class Specification and/or Selection Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . For the time being, all notifications, including results letters and notices of non-acceptance, will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add hsacks@dmh.lacounty.gov as well as noreply@governmentjobs.com and info@governmentjob.com to your email address and list of approved senders to prevent email notification from being filtered as span/junk/clutter mail. Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. SOCIAL SECURITY NUMBER LANGUAGE Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number . COMPUTER AND INTERNET ACCESS AT LIBRARIES For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING USER ID AND PASSWORD All applicants must file their applications online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT Department Contact Name: Heleodora "Lola" Sacks, Exam Analyst Department Contact Phone: (323) 705-4072 or (213) 972-7034 Department Contact Email: exams@dmh.lacounty.gov ADA Coordinator Phone ( 323) 705-4072 Teletype Phone 800-735-2922 California Relay Services Phone 800-735-2922 For detailed information, please click here