Associate Director (MPP/Administrator II) - Disability Programs and Resource Center (517388)

  • Cal State University (CSU) San Francisco
  • San Francisco, California
  • Aug 11, 2022
Full Time Administration and Management

Job Description


Working Title

Associate Director

Administrator Level (for MPP positions only)

This position is an Administrator II in the California State University Management Personnel Plan (MPP), reporting to the Director of the Disability Programs & Resource Center.

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


Disability Programs & Resource Center

Appointment Type


Time Base

Full-Time (1.0)

Work Schedule

Monday - Friday; 8:00am - 5:00pm

Anticipated Hiring Range

$6,917 -$7,625 per month ($83,004 - $91,500 annually)

Salary is commensurate with experience.

Position Summary

Under the general direction of the Director of the Disability Programs & Resource Center (DPRC), the Associate Director directly supervises, manages the performance of, and trains the DPRC Student Advising and Advocacy staff; defines operational work flow pertaining to the provision of reasonable accommodations for over 1,700 students with disabilities and handles direct case management of student accommodation concerns across the disability spectrum that are particularly complex or sensitive; oversees the student complaints and concerns processes for the department; provides general oversight of the department in the Director's absence; and represents the Director on campus committees as assigned.

Position Information

Leadership, Management and Supervision
  • Oversees, supervises and manages performance and operations of DPRC's Student Advising and Advocacy staff, who are each independently responsible for determining and providing reasonable accommodations for over 1,700 prospective and current SF State students with disabilities. The Student Advising and Advocacy staff is a group of professional exempt staff members comprised of a Lead Advising & Advocacy Specialist (Student Services Professional IV) who serves as work lead for four Disability Specialists (Student Services Professional Ill), and a Student Success Coordinator (Student Services Professional IV). Trains all direct reports on accommodation-related matters as needed.
  • Oversees, supervises and manages performance and operations of two Campus Access Services team members, the Exam Accommodations Coordinator (Administrative Analyst/Specialist I) and the Physical Access Services Coordinator (Administrative Analyst/Specialist I).
  • Oversees the DPRC student complaints and concerns processes and works to resolve and/or advise students regarding next steps, including referral to Director, when appropriate.
  • Analyzes and defines the Student Resources Team operational workflow in collaboration with other members of the DPRC Leadership Team. Makes recommendations for operational changes, enhancements and other operational improvements.
  • Seeks and analyzes ongoing feedback via formal and informal assessment procedures from campus constituents for the continual enhancement of programs.
  • Delegates to or represents the DPRC on campus-wide committees addressing the needs of students with disabilities.
  • Serves as a member of the DPRC Leadership team. Supports the department in developing strategic vision and plans, leading the team toward common goals, and communicating DPRC's mission, vision and goals to all constituents.
  • Assists Leadership Team with analysis and projection of department budget.
  • Provides general oversight of the department in the Director's absence and represents the Director in on and off campus meetings as needed.

Case Management and Consultation-Student Services
  • For students whose accommodation concerns are particularly complex or sensitive, provides individualized comprehensive disability-related advising, reviews disability documentation, conducts structured interviews and determines eligibility for a full range of support services and reasonable accommodations.
  • Conducts disability-related wellness assessments and provides appropriate intervention, referral and follow-up when students are at risk to themselves or others.
  • Represents the Director as a key member of the SF State behavioral intervention team, [Action Care Team (ACT)] and refers student cases to ACT as necessary.
  • Consults with the Undergraduate Admissions office on behalf of prospective students seeking admission by exception on the basis of disability. Coordinates documentation of student requests and approvals.
  • Consults with faculty on effective methods for accessible course delivery as needed.
  • Consults with other Student Services campus partners (e.g., Financial Aid, Study Abroad, Counseling and Psychological Services Center, Office of Admissions, Academic Advising Services, etc.) on making their programs, services, and activities accessible to students with disabilities.
  • Liaises with campus partners and external agencies collaboratively, meeting the needs of students with disabilities (e.g., other educational institutions, public agencies, non-profit organizations, etc.).
  • Maintains knowledge of current trends, industry standards, and best practices for providing reasonable accommodations to students with disabilities.
  • Utilizes advanced conflict resolution skills as needed with students, parents and/or faculty and staff.

Case Management and Consultation-Employee Services
  • In consultation with the Assistant Director for Employee Accommodations and/or Director, and in the absence of the Assistant Director for Employee Accommodations, coordinates direct services to employees requesting or receiving reasonable accommodations based on disability.
  • Reviews confidential verification of employees' disabilities to determine reasonable and appropriate employment accommodations.

Professional Behavior
  • Fosters and promotes the Principles of Conduct for a Multi-Cultural University and User Friendly Principles.
  • Promotes and ensures the application of human resources professional responsibilities and ethical standards.

Other Duties as Assigned
  • Incumbent will need to demonstrate appropriate flexibility and be prepared to adjust responsibilities on an "as needed" basis in response to changing workplace priorities and constituency demands.

Embody the Core Competencies
  • Bias toward collaboration and teamwork.
  • Effective communication skills across a variety of venues.
  • Customer/Client Focus with an emphasis in problem solving and resolution.
  • Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
  • Diversity and inclusion.

Minimum Qualifications

  • A Master's Degree in Counseling, Rehabilitation Counseling, Clinical Psychology, Social Work, or a job-related field.
  • Minimum of three years of supervisory, program development and management experience with professional staff in an agency, educational or corporate setting.
  • Minimum of three years of progressively responsible professional student services work experience, which includes experience in advising students individually and in groups, and in analysis and resolution of complex student accommodation and services problems.
  • Comprehensive knowledge of Section 504 of the Rehabilitation Act of 1973, Fair Housing Act, and the Americans with Disabilities Act (ADA) of 1990 as amended.
  • Demonstrated ability to quickly gain knowledge of, effectively apply, and implement at SF State the policies, practices and activities of student services programs across campus and throughout the CSU system.
  • Demonstrated ability to independently, confidentially, and efficiently carry out very complex assignments without detailed instructions, advise others individually or in groups on varied and complex matters, and determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature.
  • Demonstrated ability to logically, independently and efficiently analyze and solve organizational and operational problems of one or several program areas.
  • Demonstrated ability to efficiently plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations.
  • Demonstrated knowledge of the broad spectrum of disability categories present in postsecondary settings and the corresponding reasonable accommodations available to these students.

Preferred Qualifications
  • Experience reviewing and interpreting psychoeducational and neuropsychological evaluations in order to determine reasonable accommodations for students with learning disabilities, Autism Spectrum Disorder, Attention-Deficit Hyperactivity Disorder, psychiatric and other cognitive conditions.
  • Previous experience determining accommodation and technological solutions for adults who are blind or low vision.
  • Working knowledge of Deaf/ Hard-of-Hearing services as applied in a higher education setting.
  • Knowledge of California State University (CSU) policy on disability support and accommodations, and all related technical standards pertaining to these laws.
  • Experience providing reasonable accommodations based on disabilities to employees.
  • Familiarity working with employees represented by collective bargaining agreements.

  • Must refrain from wearing scented products to ensure access for people with chemical sensitivities.
  • Some evening/weekend hours may be required.
  • Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.


Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

Employment Requirement

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

Additional Information


Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Closing Date/Time: Open until filled

Job Address

San Francisco, California 94132 United States View Map