City of Santa Clara, CA
Santa Clara, California, United States
Description This recruitment is open on a continuous basis and selections may be made at any time within the process. It is recommended to apply immediately. The review of applications received will occur at the end of each month . ** To receive consideration for the screening process, candidates must meet the below minimum qualifications: Graduation from high school or possession of a GED; AND The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or OR Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; OR Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara. ACCEPTABLE SUBSTITUTION: Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. Please upload a copy of your certificate. The Department The men and women of the Santa Clara Police Department take tremendous pride in providing the community with outstanding service through the "Santa Clara Way" of service. In partnership with the citizens, the team provides law enforcement services with professional and dedicated staff. The team will always identify and resolve problems utilizing all available resources and perform services professionally and with a high level of integrity. To learn more visit our website . The Position As a Public Safety Dispatcher II, this non-sworn classification dispatches public safety, fire, and emergency medical services out into the community. The successful incumbent will be responsible for receiving incoming calls for police, fire, or medical assistance and dispatch necessary units. This classification is distinguished from the Public Safety Dispatcher I by a broader range of responsibility due to a higher level of experience and training. DISTINGUISHING CHARACTERISTICS This is the journey-level classification in the non-sworn flexibility staffed Public Safety Dispatcher I/II series. Incumbents are expected to work independently and exercise judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the class of Public Safety Dispatcher I in that the latter is the entry level class where incumbents are trained on full range of dispatch functions under immediate supervision. This class is distinguished from the Senior Public Safety Dispatcher in that the latter has full responsibility for supervising a shift of Public Safety Dispatchers I/II. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview will be required prior to appointment. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Lateral Public Safety Dispatcher Hiring Incentive Program $7,500 recruitment incentive $2,500 is paid in the first pay period! Please review the Side Letter Agreement for more information: https://www.santaclaraca.gov/home/showpublisheddocument/82587/638380624607930000 Typical Duties Each position in this classification may not include all the duties listed below, nor do the examples cover all the duties that may be performed. Operates base radio console equipment, transmitting and receiving routine and emergency messages Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines Dispatches appropriate emergency vehicles, equipment and personnel in response to those requests, in accordance with established policies and procedures Coordinates emergency operations between various departmental personnel and equipment Operates data terminals for information pertaining to daily public safety operations, and general emergency services Maintains written logs, files, and computer information in the prescribed manner Updates computer files and performs other clerical functions and tasks as directed Performs other related duties as assigned Minimum Qualifications EDUCATION AND EXPERIENCE Graduation from high school or possession of a GED; and The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara. ACCEPTABLE SUBSTITUTIONS Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. DESIRABLE QUALIFICATIONS Classroom education involving fire science or law enforcement related studies. LICENSES/CERTIFICATES Possession of a valid California POST Public Safety Dispatcher Basic Certificate and a valid Medical Priorities Dispatching System (MPDS) Certificate are required prior to the completion of the probationary period. OTHER REQUIREMENTS Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting and may include polygraph and/or psychological testing. PERMANENT CITY EMPLOYEES PREFERENCE POINTS Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to his/her final score. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: General public safety radio and telephone communications systems Police and fire emergency procedures Primary roads, streets, highways, major buildings, and public facilities within the City's boundaries Skill in: Reading and interpreting maps; and maintaining accurate records Ability to: Read, write, spell, and speak in clear, concise English Learn correct telephone answering techniques, policies and procedures Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety Follow verbal and written instructions Communicate clearly and distinctly using radio and telephone equipment Maintain composure and work accurately in emergency situations Work in a team-based environment and achieve common goals Establish and maintain tactful, courteous, and effective working relationships with those contacted during the course of work, including the general public Work in a confined area, wearing a headset which restricts physical movement about the work area Accurately enter information into the CAD system while simultaneously receiving information by phone or radio Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations Work in a highly structured environment where all communications are recorded or documented and reviewed as public record Handle multiple priorities and organize workload Extract information or data from other computer systems View multiple video display terminals for extended periods of time in low variable light conditions Distinguish and interpret the meaning of colors on video display terminals Distinguish and comprehend simultaneous communications from several sources Work continuously or uninterrupted as required, standing or sitting for extended periods of time Perform with a high standard of customer service, professional conduct, and civic responsibility Use emergency medical questioning techniques and provide medical instructions via telephone when required Type at a net rate of 35 wpm on a computer keyboard Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”). To receive consideration for the screening process, candidates must submit a complete City Application and meet the below minimum qualifications: Graduation from high school or possession of a GED; and The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara. ACCEPTABLE SUBSTITUTION: Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. Please upload a copy of your certificate. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This position is continuous: Applications will be reviewed at the end of each month for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. City of Santa Clara Benefit Summary Overview for Bargaining Unit #10 Public Safety Non-Sworn Employees Association This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #10 employees in 2024. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $10,397.40 (Social Security) and 1.45% (Medicare) of gross pay Health Insurance: The City contributes up to 100% of the premium of the Kaiser (Region 1) plan for Employee Only and Employee + 1 Dependent plans, and up to 90% of the premium of the Kaiser (Region 1) plan of the Employee + 2 or More Dependents plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis No cash difference is paid if an employee elects a plan cheaper than the max City contribution To be eligible for the City’s contribution toward health, employees must be on a paid status for at least 80 hours in the month prior to the month of coverage Coverage is effective as early asthe first day of the monthafter date of hire Employees hired on or after 1/1/2024who opt-out of City-offered health insurance and provide annual attestation and acceptableproof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Vision Insurance: Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $100.00 a month toward employee’s VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance: City pays for $50,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information. Long Term Disability (LTD) Insurance Benefit is 2/3 of basic wage up to $7,500; max of $5,000/month City paid benefit. City pays $.558/$100 of insured earnings 30 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Additionally, the City contributes $300.00 a month toward employee’s 457(b) account. This dollar amount will factor into the above mentioned IRS rules and limits Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3,200per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $315per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 -4 years of service: 10 days (80 hours)/year For 5 - 9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum vacation accrual is 400 hours Once per year, employees can elect to convert up to 60 hours of accrued vacation to cash to be paid out the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 40 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Compensatory Time Off (CTO): Employees may accrue CTO in lieu of overtime hours (maximum accrual is set by department) 16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st) Holidays: Thirteen (13) paid eight-hour holidays per year Bilingual Pay: If the Department Head determines that there is a significant need or benefit, on a regular basis, to having the employee certified in a particular language other than English, a certified bilingual employee is eligible for$45/bi-weekly or $90/bi-weekly for advanced certification bilingual pay Night Differential Pay: Employees are eligible for 5.0% night differential pay for all hours worked between 4:00 p.m. and 6:00 a.m. Additional Premium Pays: Community Service Officer IIs, Police Records Specialist IIs, and Public Safety Dispatcher IIs assigned to train newly hired employees in eligible classifications are entitled to 5% training pay for the actual hours worked performing those duties Dispatcher classifications: 2.5% of base pay for Intermediate POST Certification. Additional 2.5% of base pay for Advanced POST Certification (up to 5% total) Police Records Supervisor classification: 2.5% of base pay for Records Supervisor POST Certification Employees may receive a maximum of 2% of base pay for either a bachelor's degree (if not a minimum requirement of the classification) or master's degree (if BA/BS is a requirement) Uniform Allowance: $600 for eligible classifications (per MOU) Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement Psychological Counseling: Employees in Unit 10 who work in the Police Department are eligible for the same psychological program as Unit 2, and employees who work in the Fire Department are eligible for the same psychological program as Unit 1 (See MOU for further details) Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to $416.00/month in 2024(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $249.00/month in 2024 (amount adjusted annually) Paid Meal Break: Employees in all Communications Dispatcher classifications and in the classifications of Police Records Specialist II, Police Records Supervisor, Community Service Officer I/II, and Jail Service Officer will be paid forthe meal break during the regularly scheduled shift and will be subject to call back during the meal period
Mar 08, 2024
Full Time
Description This recruitment is open on a continuous basis and selections may be made at any time within the process. It is recommended to apply immediately. The review of applications received will occur at the end of each month . ** To receive consideration for the screening process, candidates must meet the below minimum qualifications: Graduation from high school or possession of a GED; AND The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or OR Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; OR Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara. ACCEPTABLE SUBSTITUTION: Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. Please upload a copy of your certificate. The Department The men and women of the Santa Clara Police Department take tremendous pride in providing the community with outstanding service through the "Santa Clara Way" of service. In partnership with the citizens, the team provides law enforcement services with professional and dedicated staff. The team will always identify and resolve problems utilizing all available resources and perform services professionally and with a high level of integrity. To learn more visit our website . The Position As a Public Safety Dispatcher II, this non-sworn classification dispatches public safety, fire, and emergency medical services out into the community. The successful incumbent will be responsible for receiving incoming calls for police, fire, or medical assistance and dispatch necessary units. This classification is distinguished from the Public Safety Dispatcher I by a broader range of responsibility due to a higher level of experience and training. DISTINGUISHING CHARACTERISTICS This is the journey-level classification in the non-sworn flexibility staffed Public Safety Dispatcher I/II series. Incumbents are expected to work independently and exercise judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the class of Public Safety Dispatcher I in that the latter is the entry level class where incumbents are trained on full range of dispatch functions under immediate supervision. This class is distinguished from the Senior Public Safety Dispatcher in that the latter has full responsibility for supervising a shift of Public Safety Dispatchers I/II. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview will be required prior to appointment. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Lateral Public Safety Dispatcher Hiring Incentive Program $7,500 recruitment incentive $2,500 is paid in the first pay period! Please review the Side Letter Agreement for more information: https://www.santaclaraca.gov/home/showpublisheddocument/82587/638380624607930000 Typical Duties Each position in this classification may not include all the duties listed below, nor do the examples cover all the duties that may be performed. Operates base radio console equipment, transmitting and receiving routine and emergency messages Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines Dispatches appropriate emergency vehicles, equipment and personnel in response to those requests, in accordance with established policies and procedures Coordinates emergency operations between various departmental personnel and equipment Operates data terminals for information pertaining to daily public safety operations, and general emergency services Maintains written logs, files, and computer information in the prescribed manner Updates computer files and performs other clerical functions and tasks as directed Performs other related duties as assigned Minimum Qualifications EDUCATION AND EXPERIENCE Graduation from high school or possession of a GED; and The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara. ACCEPTABLE SUBSTITUTIONS Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. DESIRABLE QUALIFICATIONS Classroom education involving fire science or law enforcement related studies. LICENSES/CERTIFICATES Possession of a valid California POST Public Safety Dispatcher Basic Certificate and a valid Medical Priorities Dispatching System (MPDS) Certificate are required prior to the completion of the probationary period. OTHER REQUIREMENTS Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting and may include polygraph and/or psychological testing. PERMANENT CITY EMPLOYEES PREFERENCE POINTS Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to his/her final score. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: General public safety radio and telephone communications systems Police and fire emergency procedures Primary roads, streets, highways, major buildings, and public facilities within the City's boundaries Skill in: Reading and interpreting maps; and maintaining accurate records Ability to: Read, write, spell, and speak in clear, concise English Learn correct telephone answering techniques, policies and procedures Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety Follow verbal and written instructions Communicate clearly and distinctly using radio and telephone equipment Maintain composure and work accurately in emergency situations Work in a team-based environment and achieve common goals Establish and maintain tactful, courteous, and effective working relationships with those contacted during the course of work, including the general public Work in a confined area, wearing a headset which restricts physical movement about the work area Accurately enter information into the CAD system while simultaneously receiving information by phone or radio Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations Work in a highly structured environment where all communications are recorded or documented and reviewed as public record Handle multiple priorities and organize workload Extract information or data from other computer systems View multiple video display terminals for extended periods of time in low variable light conditions Distinguish and interpret the meaning of colors on video display terminals Distinguish and comprehend simultaneous communications from several sources Work continuously or uninterrupted as required, standing or sitting for extended periods of time Perform with a high standard of customer service, professional conduct, and civic responsibility Use emergency medical questioning techniques and provide medical instructions via telephone when required Type at a net rate of 35 wpm on a computer keyboard Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”). To receive consideration for the screening process, candidates must submit a complete City Application and meet the below minimum qualifications: Graduation from high school or possession of a GED; and The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara. ACCEPTABLE SUBSTITUTION: Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. Please upload a copy of your certificate. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This position is continuous: Applications will be reviewed at the end of each month for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. City of Santa Clara Benefit Summary Overview for Bargaining Unit #10 Public Safety Non-Sworn Employees Association This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #10 employees in 2024. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $10,397.40 (Social Security) and 1.45% (Medicare) of gross pay Health Insurance: The City contributes up to 100% of the premium of the Kaiser (Region 1) plan for Employee Only and Employee + 1 Dependent plans, and up to 90% of the premium of the Kaiser (Region 1) plan of the Employee + 2 or More Dependents plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis No cash difference is paid if an employee elects a plan cheaper than the max City contribution To be eligible for the City’s contribution toward health, employees must be on a paid status for at least 80 hours in the month prior to the month of coverage Coverage is effective as early asthe first day of the monthafter date of hire Employees hired on or after 1/1/2024who opt-out of City-offered health insurance and provide annual attestation and acceptableproof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Vision Insurance: Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $100.00 a month toward employee’s VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance: City pays for $50,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information. Long Term Disability (LTD) Insurance Benefit is 2/3 of basic wage up to $7,500; max of $5,000/month City paid benefit. City pays $.558/$100 of insured earnings 30 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Additionally, the City contributes $300.00 a month toward employee’s 457(b) account. This dollar amount will factor into the above mentioned IRS rules and limits Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3,200per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $315per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 -4 years of service: 10 days (80 hours)/year For 5 - 9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum vacation accrual is 400 hours Once per year, employees can elect to convert up to 60 hours of accrued vacation to cash to be paid out the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 40 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Compensatory Time Off (CTO): Employees may accrue CTO in lieu of overtime hours (maximum accrual is set by department) 16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st) Holidays: Thirteen (13) paid eight-hour holidays per year Bilingual Pay: If the Department Head determines that there is a significant need or benefit, on a regular basis, to having the employee certified in a particular language other than English, a certified bilingual employee is eligible for$45/bi-weekly or $90/bi-weekly for advanced certification bilingual pay Night Differential Pay: Employees are eligible for 5.0% night differential pay for all hours worked between 4:00 p.m. and 6:00 a.m. Additional Premium Pays: Community Service Officer IIs, Police Records Specialist IIs, and Public Safety Dispatcher IIs assigned to train newly hired employees in eligible classifications are entitled to 5% training pay for the actual hours worked performing those duties Dispatcher classifications: 2.5% of base pay for Intermediate POST Certification. Additional 2.5% of base pay for Advanced POST Certification (up to 5% total) Police Records Supervisor classification: 2.5% of base pay for Records Supervisor POST Certification Employees may receive a maximum of 2% of base pay for either a bachelor's degree (if not a minimum requirement of the classification) or master's degree (if BA/BS is a requirement) Uniform Allowance: $600 for eligible classifications (per MOU) Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement Psychological Counseling: Employees in Unit 10 who work in the Police Department are eligible for the same psychological program as Unit 2, and employees who work in the Fire Department are eligible for the same psychological program as Unit 1 (See MOU for further details) Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to $416.00/month in 2024(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $249.00/month in 2024 (amount adjusted annually) Paid Meal Break: Employees in all Communications Dispatcher classifications and in the classifications of Police Records Specialist II, Police Records Supervisor, Community Service Officer I/II, and Jail Service Officer will be paid forthe meal break during the regularly scheduled shift and will be subject to call back during the meal period
City of San Rafael, CA
San Rafael, CA, United States
POLICE COMMUNICATIONS DISPATCHER $5,641 - $7,199 per month (DOE/DOQ) Plus excellent benefits Pay Incentives: Shift differential (3% Swing, 5% Nights) P.O.S.T. Certificate Pay (3% Public Safety Dispatcher) Bilingual Pay (2.5% Conversational, 5% Full, 10% Expert) Additional Specialty Pays: CTO (5%), HNT (1%), CSI (1%) DEADLINE TO APPLY: OPEN UNTIL FILLED THE POSITION: The City of San Rafael Police Department is recruiting for a full-time, Police Communications Dispatcher. This is a specialized police civilian classification and performs all duties required to effectively dispatch police services including operating police radio communication equipment to communicate with the public and police. Receives, interprets, and transmits information essential to the delivery of emergency and non-emergency police services. This position performs the following essential job duties: Monitors local emergency services radio transmissions; maintains contact and monitors status of field units; monitors the county mutual aid channel. Responds to emergency phone lines, including calls to and from fire department, alarm companies, and tow companies. Prioritizes needs of difficult callers, including hysterical victims, incoherent persons and suicidal subjects; assesses and evaluates emergency situations. Enters calls for service information into the CAD system, including type, location, nature and description of event; enters all field unit transmissions. Enters information into automated systems, including temporary warrants, missing persons, property, stolen vehicles, domestic violence restraining orders and firearms; searches various databases and automated systems in response to information requests. Performs a variety of clerical duties, including photocopying, completing forms and maintaining records; receives and responds to document requests for warrants and DMV printouts. Operates a variety of specialized equipment related to dispatch work. Answers front office non-emergency lines after hours. Informs on-duty shift Sergeant of street activity and pending calls for service. May train and evaluate new employees. Performs related duties as required. To be eligible for this position you must have knowledge of: CAD procedures Police dispatch radio and phone equipment City and Department policies and procedures Information technology, personal computers and related software applications City geography and beat structure Use of reference maps and code manuals Civil and criminal codes T o be eligible for this position you must possess the ability to: Operate a variety of police specific and general office equipment Accurately dispatch personnel and equipment Speak and think clearly in emergency situations Listen and ascertain relevant information quickly and accurately Understand and carry out complex oral and written instructions Deal tactfully and courteously with the public Classify and prioritize service requests Establish and maintain cooperative relationships with the public and fellow employees EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) One (1) year experience in public safety work or equivalent combination of education and experience. LANGUAGE/MATHEMATICAL/REASONING SKILLS: Ability to read and interpret documents such as rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to the public and police personnel in emergency and high stress situations. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to video display and regularly works in evenings or weekends. The employee occasionally works in inside environmental conditions. The noise level in the work environment is usually moderate. APPLICATION AND SELECTION PROCESS: City of San Rafael application is required . Resumes do not substitute for the City application. Candidates should detail related education and experience on the application since this information will be used to determine who will be invited to participate in the next phase of the examination process. The examination process may include any or all of the following: application appraisal and oral board examination. Note: Prior to appointment, candidate must bass a pre-employment physical, background check, reference check, driving record, drug screen and fingerprinting. To file an application, go to: www.calopps.org . Select "Member Agencies". Select "San Rafael". Follow this link to submit your application: https://www.calopps.org/san-rafael/job-20138477 For more information about the City of San Rafael, please visit our website at www.cityofsanrafael.org . Reasonable Accommodation: The City of San Rafael will make reasonable accommodations in the exam process to accommodate disabled applicants. If you have a disability for which you require an accommodation, please contact us at (415) 485-3474 at least seven (7) days before the oral board date. Job PDF: Police Communications Dispatcher Job Announcement.pdf Benefits The City of San Rafael offers an attractive compensation and benefits program. The salary range for this position is $5,641 - $7,199 monthly DOQ/DOE and a competitive benefits program including: Retirement: The City is a part of the Marin County Employee Retirement Association (MCERA) plan, which offers reciprocity between agencies in CalPERS (this is part of the 37 Act County System); Classic Employees - 2.7% @ at 55 formula, highest single year of compensation. PEPRA employees - hired after 1/1/13 or Classic employee with 6-month break in service are eligible for a 2.7% at 57 formula, highest 3 year average compensation. Health Insurance: Full flex cafeteria plan which can be applied to a health plan or converted to cash (Employee Only - $781.06; Employee+1 - $1,563.18 Employee+Family - $2,032.33; Waive Coverage $300.00) Life Insurance/Accidental Death & Dismemberment: $5,000 each Dental Insurance: Fully paid premium Vision Insurance: Fully paid employee premium Deferred Comp: Employee option Annual Leave: Vacation ranges from 10 to 25 days (depending on years of service), 12 days of Sick Leave, 13 Holidays. And more...... Recruitment Contact Contact phone: (415)485-3474 Contact email: rhonda.castellucci@cityofsanrafael.org Closing Date/Time: Until filled
Apr 22, 2024
POLICE COMMUNICATIONS DISPATCHER $5,641 - $7,199 per month (DOE/DOQ) Plus excellent benefits Pay Incentives: Shift differential (3% Swing, 5% Nights) P.O.S.T. Certificate Pay (3% Public Safety Dispatcher) Bilingual Pay (2.5% Conversational, 5% Full, 10% Expert) Additional Specialty Pays: CTO (5%), HNT (1%), CSI (1%) DEADLINE TO APPLY: OPEN UNTIL FILLED THE POSITION: The City of San Rafael Police Department is recruiting for a full-time, Police Communications Dispatcher. This is a specialized police civilian classification and performs all duties required to effectively dispatch police services including operating police radio communication equipment to communicate with the public and police. Receives, interprets, and transmits information essential to the delivery of emergency and non-emergency police services. This position performs the following essential job duties: Monitors local emergency services radio transmissions; maintains contact and monitors status of field units; monitors the county mutual aid channel. Responds to emergency phone lines, including calls to and from fire department, alarm companies, and tow companies. Prioritizes needs of difficult callers, including hysterical victims, incoherent persons and suicidal subjects; assesses and evaluates emergency situations. Enters calls for service information into the CAD system, including type, location, nature and description of event; enters all field unit transmissions. Enters information into automated systems, including temporary warrants, missing persons, property, stolen vehicles, domestic violence restraining orders and firearms; searches various databases and automated systems in response to information requests. Performs a variety of clerical duties, including photocopying, completing forms and maintaining records; receives and responds to document requests for warrants and DMV printouts. Operates a variety of specialized equipment related to dispatch work. Answers front office non-emergency lines after hours. Informs on-duty shift Sergeant of street activity and pending calls for service. May train and evaluate new employees. Performs related duties as required. To be eligible for this position you must have knowledge of: CAD procedures Police dispatch radio and phone equipment City and Department policies and procedures Information technology, personal computers and related software applications City geography and beat structure Use of reference maps and code manuals Civil and criminal codes T o be eligible for this position you must possess the ability to: Operate a variety of police specific and general office equipment Accurately dispatch personnel and equipment Speak and think clearly in emergency situations Listen and ascertain relevant information quickly and accurately Understand and carry out complex oral and written instructions Deal tactfully and courteously with the public Classify and prioritize service requests Establish and maintain cooperative relationships with the public and fellow employees EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) One (1) year experience in public safety work or equivalent combination of education and experience. LANGUAGE/MATHEMATICAL/REASONING SKILLS: Ability to read and interpret documents such as rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to the public and police personnel in emergency and high stress situations. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to video display and regularly works in evenings or weekends. The employee occasionally works in inside environmental conditions. The noise level in the work environment is usually moderate. APPLICATION AND SELECTION PROCESS: City of San Rafael application is required . Resumes do not substitute for the City application. Candidates should detail related education and experience on the application since this information will be used to determine who will be invited to participate in the next phase of the examination process. The examination process may include any or all of the following: application appraisal and oral board examination. Note: Prior to appointment, candidate must bass a pre-employment physical, background check, reference check, driving record, drug screen and fingerprinting. To file an application, go to: www.calopps.org . Select "Member Agencies". Select "San Rafael". Follow this link to submit your application: https://www.calopps.org/san-rafael/job-20138477 For more information about the City of San Rafael, please visit our website at www.cityofsanrafael.org . Reasonable Accommodation: The City of San Rafael will make reasonable accommodations in the exam process to accommodate disabled applicants. If you have a disability for which you require an accommodation, please contact us at (415) 485-3474 at least seven (7) days before the oral board date. Job PDF: Police Communications Dispatcher Job Announcement.pdf Benefits The City of San Rafael offers an attractive compensation and benefits program. The salary range for this position is $5,641 - $7,199 monthly DOQ/DOE and a competitive benefits program including: Retirement: The City is a part of the Marin County Employee Retirement Association (MCERA) plan, which offers reciprocity between agencies in CalPERS (this is part of the 37 Act County System); Classic Employees - 2.7% @ at 55 formula, highest single year of compensation. PEPRA employees - hired after 1/1/13 or Classic employee with 6-month break in service are eligible for a 2.7% at 57 formula, highest 3 year average compensation. Health Insurance: Full flex cafeteria plan which can be applied to a health plan or converted to cash (Employee Only - $781.06; Employee+1 - $1,563.18 Employee+Family - $2,032.33; Waive Coverage $300.00) Life Insurance/Accidental Death & Dismemberment: $5,000 each Dental Insurance: Fully paid premium Vision Insurance: Fully paid employee premium Deferred Comp: Employee option Annual Leave: Vacation ranges from 10 to 25 days (depending on years of service), 12 days of Sick Leave, 13 Holidays. And more...... Recruitment Contact Contact phone: (415)485-3474 Contact email: rhonda.castellucci@cityofsanrafael.org Closing Date/Time: Until filled
Announcement Number: 46789 Open to all qualified persons. Posted 03/26/2024 Recruiter: DANIEL LABARBERA Email: d.labarbera@admin.nv.gov Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Fire Control Dispatchers operate communication equipment at an assigned interagency communications center and dispatch personnel, supplies, aircraft and mobile equipment to fire scenes, medical emergencies, law enforcement incidents, hazardous materials incidents and other emergency situations. Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action. The Fire Control Dispatcher III (FCDIII) is the Supervisory Nevada Division of Forestry Dispatcher and one of the Assistant Center Managers at the Elko Interagency Dispatch Center (EIDC), in Elko Nevada. EIDC provides wildland fire, aviation, logistical and administrative dispatch support to five Interagency partners: NDF, Bureau of Land Management, United States Forest Service, United States Fish and Wildlife Service, and Bureau of Indian Affairs. This position performs the supervisory functions for the State Employees working in the Dispatch Center, such as hiring, scheduling, approving timesheets, updating work performance standards, and completing performance evaluations for the Fire Control Dispatcher I, Fire Control Dispatcher II and Seasonal Fire Control Dispatcher positions. The FCDIII acts as one of the floor supervisors who help facilitate and coordinate the emergency dispatch responses during Wildland Fire Season. This position is also responsible for performing building steward duties, ensuring that the State Facility is being properly maintained, Fire Safety Systems are operational, and safety issues are being addressed. They must complete the mandatory state and federal training requirements, as well as the NWCG training requirements for the Expanded Dispatch Recorder, Expanded Dispatch Support Dispatcher, Initial Attack Dispatcher, Aircraft Dispatcher and Expanded Dispatch Supervisory Dispatcher Positions. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-1_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and five years of emergency dispatching experience, two years of which must have been in a fire control or public safety agency; OR two years of experience as a Fire Control Dispatcher II in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements Employees may be required to work varied shifts, weekends and holidays. Applicants are required to type 45 words per minute. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Mar 27, 2024
Full Time
Announcement Number: 46789 Open to all qualified persons. Posted 03/26/2024 Recruiter: DANIEL LABARBERA Email: d.labarbera@admin.nv.gov Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Fire Control Dispatchers operate communication equipment at an assigned interagency communications center and dispatch personnel, supplies, aircraft and mobile equipment to fire scenes, medical emergencies, law enforcement incidents, hazardous materials incidents and other emergency situations. Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action. The Fire Control Dispatcher III (FCDIII) is the Supervisory Nevada Division of Forestry Dispatcher and one of the Assistant Center Managers at the Elko Interagency Dispatch Center (EIDC), in Elko Nevada. EIDC provides wildland fire, aviation, logistical and administrative dispatch support to five Interagency partners: NDF, Bureau of Land Management, United States Forest Service, United States Fish and Wildlife Service, and Bureau of Indian Affairs. This position performs the supervisory functions for the State Employees working in the Dispatch Center, such as hiring, scheduling, approving timesheets, updating work performance standards, and completing performance evaluations for the Fire Control Dispatcher I, Fire Control Dispatcher II and Seasonal Fire Control Dispatcher positions. The FCDIII acts as one of the floor supervisors who help facilitate and coordinate the emergency dispatch responses during Wildland Fire Season. This position is also responsible for performing building steward duties, ensuring that the State Facility is being properly maintained, Fire Safety Systems are operational, and safety issues are being addressed. They must complete the mandatory state and federal training requirements, as well as the NWCG training requirements for the Expanded Dispatch Recorder, Expanded Dispatch Support Dispatcher, Initial Attack Dispatcher, Aircraft Dispatcher and Expanded Dispatch Supervisory Dispatcher Positions. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-1_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and five years of emergency dispatching experience, two years of which must have been in a fire control or public safety agency; OR two years of experience as a Fire Control Dispatcher II in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements Employees may be required to work varied shifts, weekends and holidays. Applicants are required to type 45 words per minute. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Hourly Police Dispatcher (Police Dispatcher II) - University Police Department SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department University Police Appointment Type Temporary Time Base Hourly Work Schedule Schedule to be arranged by supervisor. Anticipated Hiring Range $36.68 Per Hour Position Summary The Police Dispatcher is a specialized classification within police departments which provides essential dispatch communications and records maintenance. Dispatchers are responsible for maintaining effective and efficient communications between campus law enforcement headquarters, campus police officers in the field, outside emergency and law enforcement agencies, and the public. Incumbents in this position receive, record and dispatch general and emergency information quickly, clearly, and accurately. Incumbents at this level typically have a higher degree of accountability for the dispatch and records functions. Their assignments typically involve providing lead work direction to other dispatchers and/or other public safety support staff and/or performing more complex and diverse functions in support of public safety programs. They often participate in the development of operational procedures and protocols related to dispatch functions. Typical nature of work assignments: Coordination of the dispatch and records functions including providing lead work direction of dispatch and other public safety support staff. Ensures adequate coverage at all times by assessing needs and setting work schedules, acting as shift coordinator, planning and assigning work, monitoring performance and training staff. Performance of more advanced dispatch work including developing and auditing procedures and protocols to enhance the operation of the communications and records center; documenting policies and operational protocols and procedures; ensuring police reports and records systems are maintained according to applicable laws and regulations; compiling operational and training manuals; preparing reports on communication center and related police activities; developing and delivering dispatch and related staff and community training programs; and may serve as Emergency Medical Dispatch Manager. Accountable for own work results and daily dispatch operations. Performs day-to-day work independently under general supervision. Work is supervised in terms of overall accomplishments. Work involves addressing a wide range of problems that requires judgment and some ingenuity to develop thorough and practical solutions. Position Information Dispatch Communications Answering and screening incoming calls to the police department which involve conversing with crime victims, witnesses, and members of the public to elicit and record pertinent information; operating police department and other emergency communications equipment to dispatch officers to calls for service, critical incidents and emergencies; entering and retrieving data for police reports, activity logs and criminal information; utilizing automated dispatch and law enforcement systems and databases to enter, research and retrieve information; operating the 911 telephone system and serving as the primary answer point; coordinating emergency responses including performing emergency dispatch duties; and referring citizens to appropriate resources such as counseling services, domestic violence support services or victim/witness assistance units. Record-keeping Utilizing dispatch and law enforcement systems and databases (both computerized and manual) to maintain department files and reports; entering, recording, researching and retrieving information; updating department warrant and due diligence information; filing police reports; preparing arrest folders, maintaining criminal history files and preparing packets for prosecutors; compiling and sending reports to appropriate agencies; ensuring records and files are maintained in accordance with applicable laws and regulations; and providing related clerical and/or administrative support to the department. Public Safety Support Providing support to other public safety and community service functions including parking and access services; maintaining records; monitoring security and fire alarm systems and coordinating responses; monitoring building access; assisting campus visitors; and vehicle checkout. Other duties as assigned Minimum Qualifications Entry to the first level within this classification typically requires one year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years and a high school diploma or equivalent. Essential entry qualifications require the ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively, and learn the use of applicable automated dispatch and law enforcement systems and databases. Incumbents must have completed the Police Officers Standards and Training (P.O.S.T.) Dispatcher Course and possess a P.O.S.T. Dispatcher Course Certificate. Incumbents must successfully pass supplemental P.O.S.T. requirements for dispatchers such as a background check, polygraph, physical and psychological examinations, and related requirements. Thorough knowledge of record keeping laws and regulations for police departments. Ability to provide lead work direction and train new staff. Ability to handle multiple priorities and manage multiple situations while under duress. Ability to analyze and address operational and procedural problems and recommend solutions. May be required to complete more advanced training. Preferred Qualifications Ability to remain calm, act quickly and use good judgment in emergencies. Ability to establish and maintain effective working relationships with co-workers and campus community. Ability to interact courteously with all contacts. Core Competencies - embody the following competencies Bias toward collaboration and teamwork. Effective communication skills across a variety of venues. Customer/Client Focus with an emphasis in problem solving and resolution. Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence. Diversity and inclusion. Required/License/Certification Must possess a valid California Driver’s License. Position requires the use of state vehicle to attend events and visit off campus locations during work hours. Possession of Police Officers Standards and Training (P.O.S.T.) Dispatcher Course Certificate. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Environmental/Physical/Special The dispatch position is primarily an indoor operation. Incumbent will remain near, or in the dispatch console at all times. Must be willing to work any shift assigned, may work holidays, weekends, and nights. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Jun 24 2022 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title Hourly Police Dispatcher (Police Dispatcher II) - University Police Department SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department University Police Appointment Type Temporary Time Base Hourly Work Schedule Schedule to be arranged by supervisor. Anticipated Hiring Range $36.68 Per Hour Position Summary The Police Dispatcher is a specialized classification within police departments which provides essential dispatch communications and records maintenance. Dispatchers are responsible for maintaining effective and efficient communications between campus law enforcement headquarters, campus police officers in the field, outside emergency and law enforcement agencies, and the public. Incumbents in this position receive, record and dispatch general and emergency information quickly, clearly, and accurately. Incumbents at this level typically have a higher degree of accountability for the dispatch and records functions. Their assignments typically involve providing lead work direction to other dispatchers and/or other public safety support staff and/or performing more complex and diverse functions in support of public safety programs. They often participate in the development of operational procedures and protocols related to dispatch functions. Typical nature of work assignments: Coordination of the dispatch and records functions including providing lead work direction of dispatch and other public safety support staff. Ensures adequate coverage at all times by assessing needs and setting work schedules, acting as shift coordinator, planning and assigning work, monitoring performance and training staff. Performance of more advanced dispatch work including developing and auditing procedures and protocols to enhance the operation of the communications and records center; documenting policies and operational protocols and procedures; ensuring police reports and records systems are maintained according to applicable laws and regulations; compiling operational and training manuals; preparing reports on communication center and related police activities; developing and delivering dispatch and related staff and community training programs; and may serve as Emergency Medical Dispatch Manager. Accountable for own work results and daily dispatch operations. Performs day-to-day work independently under general supervision. Work is supervised in terms of overall accomplishments. Work involves addressing a wide range of problems that requires judgment and some ingenuity to develop thorough and practical solutions. Position Information Dispatch Communications Answering and screening incoming calls to the police department which involve conversing with crime victims, witnesses, and members of the public to elicit and record pertinent information; operating police department and other emergency communications equipment to dispatch officers to calls for service, critical incidents and emergencies; entering and retrieving data for police reports, activity logs and criminal information; utilizing automated dispatch and law enforcement systems and databases to enter, research and retrieve information; operating the 911 telephone system and serving as the primary answer point; coordinating emergency responses including performing emergency dispatch duties; and referring citizens to appropriate resources such as counseling services, domestic violence support services or victim/witness assistance units. Record-keeping Utilizing dispatch and law enforcement systems and databases (both computerized and manual) to maintain department files and reports; entering, recording, researching and retrieving information; updating department warrant and due diligence information; filing police reports; preparing arrest folders, maintaining criminal history files and preparing packets for prosecutors; compiling and sending reports to appropriate agencies; ensuring records and files are maintained in accordance with applicable laws and regulations; and providing related clerical and/or administrative support to the department. Public Safety Support Providing support to other public safety and community service functions including parking and access services; maintaining records; monitoring security and fire alarm systems and coordinating responses; monitoring building access; assisting campus visitors; and vehicle checkout. Other duties as assigned Minimum Qualifications Entry to the first level within this classification typically requires one year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years and a high school diploma or equivalent. Essential entry qualifications require the ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively, and learn the use of applicable automated dispatch and law enforcement systems and databases. Incumbents must have completed the Police Officers Standards and Training (P.O.S.T.) Dispatcher Course and possess a P.O.S.T. Dispatcher Course Certificate. Incumbents must successfully pass supplemental P.O.S.T. requirements for dispatchers such as a background check, polygraph, physical and psychological examinations, and related requirements. Thorough knowledge of record keeping laws and regulations for police departments. Ability to provide lead work direction and train new staff. Ability to handle multiple priorities and manage multiple situations while under duress. Ability to analyze and address operational and procedural problems and recommend solutions. May be required to complete more advanced training. Preferred Qualifications Ability to remain calm, act quickly and use good judgment in emergencies. Ability to establish and maintain effective working relationships with co-workers and campus community. Ability to interact courteously with all contacts. Core Competencies - embody the following competencies Bias toward collaboration and teamwork. Effective communication skills across a variety of venues. Customer/Client Focus with an emphasis in problem solving and resolution. Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence. Diversity and inclusion. Required/License/Certification Must possess a valid California Driver’s License. Position requires the use of state vehicle to attend events and visit off campus locations during work hours. Possession of Police Officers Standards and Training (P.O.S.T.) Dispatcher Course Certificate. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Environmental/Physical/Special The dispatch position is primarily an indoor operation. Incumbent will remain near, or in the dispatch console at all times. Must be willing to work any shift assigned, may work holidays, weekends, and nights. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Jun 24 2022 Pacific Daylight Time Applications close: Closing Date/Time:
CITY OF RIVERSIDE, CA
Riverside, CA, United States
The Position The City of Riverside Police Department is looking for EXPERIENCED dispatch professionals to join our team! We are now accepting applications for the position of PUBLIC SAFETY DISPATCHER II (LATERAL) . If you are currently employed as a Dispatcher for a law enforcement agency, we encourage you to apply NOW !! The eligibility list established from this recruitment may be used to fill current and future vacancies within this classification in the Communications Division of the Riverside Police Department. Successful candidates will be eligible for a $10,000 plus 40 vacation hours incentive For more information regarding this incentive click here . Public Safety Dispatchers II under general supervision, perform journey level work in operating radio-telephone transmitting and receiving equipment and a computer-aided dispatch (CAD) system on an assigned shift; dispatch required law-enforcement, fire, medical or other emergency services, personnel and equipment; and perform related work as required. *** The salary that is posted for this recruitment is for any applicant deemed a new member under the Public Employee Pension Reform Act of 2013. For all others, please reference the City's salary schedule.*** Work Performed Duties may include, but are not limited to, the following: Receive incoming telephone and voice radio calls on an assigned shift; input and retrieve information in a computer-aided dispatch (CAD) system. Obtain and record information using voice radio and a computer-aided dispatch (CAD) system to dispatch necessary law enforcement, fire, medical and other emergency services such as ambulances and tow trucks. Compile data and maintain records of emergency responses, equipment and personnel dispatched, and/or disposition of emergencies. Send, receive and decode teletype information. Provide a variety of public information relating to law enforcement or fire activities as permitted. Run inquiries on DOJ, National Crime Information Service, FBI, Stolen Vehicle System. Operate a variety of equipment such as a computer-aided dispatch (CAD) system, 9-1-1 telephone system and alarm monitoring system. Calm distressed citizens on the phone. Keep radio and/or mobile data computer (MDC) contact with police and fire units on assignments. Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies. Participate in the dispatcher selection process. Train Public Safety Dispatcher Trainee and Dispatcher and participate in evaluating their performance. May provide lead supervision in the absence of the lead supervisor or Public Safety Communications Supervisor. Aid in the development and implementation of training programs for entry and journey level dispatchers. Provide periodic input for review of dispatcher training manual and other training materials and updates as necessary. Qualifications Education and Experience: Education: Equivalent to the completion of the twelfth grade. Experience: Six months of non-probationary experience as a Public Safety Dispatcher for a Police or Fire Department. Necessary Special Requirements: Must be willing to work weekends, holidays, as well as days, swing and graveyard shifts. Must be able to pass an extensive police background investigation. Must be able to sit for long periods in a confined area and wear a headset. Possession of, or ability to obtain within 30 days of appointment, a valid appropriate Class "C" California Motor Vehicle Operator's License. Possession of, or ability to obtain within six months of employment, a POST Basic Dispatcher Certificate or equivalent certificate. Desired Qualifications: Successful completion of a POST Dispatcher academy. Possession of a POST Basic Dispatcher Certificate or equivalent certificate. CURRENT employment with a POST agency as a dispatcher, or equivalent classification. Selection Process The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification. It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment. IMPORTANT : Appointment is subject to successful completion of a pre-employment background investigation, medical/physical examination, and drug and alcohol test; and may be subject to polygraph examination, and/or psychological examination As part of the background investigation, all claims of education and experience made in the employment application process, as well as other information submitted, will be verified. NOTE : The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list. Some candidates may be disqualified indefinitely due to the results of their background investigation. All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.
Mar 05, 2024
Full Time
The Position The City of Riverside Police Department is looking for EXPERIENCED dispatch professionals to join our team! We are now accepting applications for the position of PUBLIC SAFETY DISPATCHER II (LATERAL) . If you are currently employed as a Dispatcher for a law enforcement agency, we encourage you to apply NOW !! The eligibility list established from this recruitment may be used to fill current and future vacancies within this classification in the Communications Division of the Riverside Police Department. Successful candidates will be eligible for a $10,000 plus 40 vacation hours incentive For more information regarding this incentive click here . Public Safety Dispatchers II under general supervision, perform journey level work in operating radio-telephone transmitting and receiving equipment and a computer-aided dispatch (CAD) system on an assigned shift; dispatch required law-enforcement, fire, medical or other emergency services, personnel and equipment; and perform related work as required. *** The salary that is posted for this recruitment is for any applicant deemed a new member under the Public Employee Pension Reform Act of 2013. For all others, please reference the City's salary schedule.*** Work Performed Duties may include, but are not limited to, the following: Receive incoming telephone and voice radio calls on an assigned shift; input and retrieve information in a computer-aided dispatch (CAD) system. Obtain and record information using voice radio and a computer-aided dispatch (CAD) system to dispatch necessary law enforcement, fire, medical and other emergency services such as ambulances and tow trucks. Compile data and maintain records of emergency responses, equipment and personnel dispatched, and/or disposition of emergencies. Send, receive and decode teletype information. Provide a variety of public information relating to law enforcement or fire activities as permitted. Run inquiries on DOJ, National Crime Information Service, FBI, Stolen Vehicle System. Operate a variety of equipment such as a computer-aided dispatch (CAD) system, 9-1-1 telephone system and alarm monitoring system. Calm distressed citizens on the phone. Keep radio and/or mobile data computer (MDC) contact with police and fire units on assignments. Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies. Participate in the dispatcher selection process. Train Public Safety Dispatcher Trainee and Dispatcher and participate in evaluating their performance. May provide lead supervision in the absence of the lead supervisor or Public Safety Communications Supervisor. Aid in the development and implementation of training programs for entry and journey level dispatchers. Provide periodic input for review of dispatcher training manual and other training materials and updates as necessary. Qualifications Education and Experience: Education: Equivalent to the completion of the twelfth grade. Experience: Six months of non-probationary experience as a Public Safety Dispatcher for a Police or Fire Department. Necessary Special Requirements: Must be willing to work weekends, holidays, as well as days, swing and graveyard shifts. Must be able to pass an extensive police background investigation. Must be able to sit for long periods in a confined area and wear a headset. Possession of, or ability to obtain within 30 days of appointment, a valid appropriate Class "C" California Motor Vehicle Operator's License. Possession of, or ability to obtain within six months of employment, a POST Basic Dispatcher Certificate or equivalent certificate. Desired Qualifications: Successful completion of a POST Dispatcher academy. Possession of a POST Basic Dispatcher Certificate or equivalent certificate. CURRENT employment with a POST agency as a dispatcher, or equivalent classification. Selection Process The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification. It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment. IMPORTANT : Appointment is subject to successful completion of a pre-employment background investigation, medical/physical examination, and drug and alcohol test; and may be subject to polygraph examination, and/or psychological examination As part of the background investigation, all claims of education and experience made in the employment application process, as well as other information submitted, will be verified. NOTE : The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list. Some candidates may be disqualified indefinitely due to the results of their background investigation. All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.
Job Summary Mohave County Sheriff's Office is currently recruiting for a Public Safety Dispatcher. Performs entry level work involved in simultaneously operating a multi-channel radio console, computer terminal, 911 mapping and multi-line telephone while maintaining a computer aided dispatch system, receives and transmits information and transmits messages and instructions to law enforcement response personnel within policy and procedural guidelines. In a learning and training capacity, an employee will assist and perform (as level of understanding and experience increases) in any or all of the examples of work performed by a Public Safety Dispatcher Senior. REPORTS TO On-the-job training is performed under immediate supervision of a higher level of authority; however, as skill and experience are gained in fulfilling routine duties, increasingly independent action and decisions in accordance with established policies and procedures may be authorized. SUPERVISION EXERCISED May oversee and assist newer employees with proper guidance and direction when necessary. Essential Job Functions Receives, evaluates and prioritizes calls from citizens reporting emergencies or problems. Communicates with caller until information is fully understood. Calms and counsels distraught and irate callers in emergency situations. Efficiently informs Sheriff’s personnel, and/or responding entities of the nature and location of the problem. Dispatches appropriate units to emergency scenes. Communicates streets, address and locations to units in the field. Assists unit in determined best route as necessary. Maintains contact with officers. Responsible for accurate data entry in local, in-house, state and national criminal justice records systems. Knowledge of the 911 system, how to obtain caller location and decipher such data to usable information for field units. Knowledge of all security regulations as to use of and distribution of all information obtained via criminal justice terminals and equipment. Monitors and recalls immediate locations and assignments of public safety personnel. Sends and receives messages via criminal justice computer system. Responsible for the security and confidentiality of criminal histories and other sensitive information received in the communication center. Maintains logs pertaining to calls for service, time and disposition of calls and field unit status. Conducts periodic checks of equipment to assure proper functioning. Keeps informed of County geography, street locations, patrol districts and other agency boundaries. Maintains reference materials and keep informed of basic laws, codes, ordinances, Sheriff’s Office regulations, policies, procedures, organizational structure and functions. Accuracy, speed and efficiency in researching multiple systems and distribution of data/information to a multitude of requestors. Communicates and acts in a professional manner with the public, co-workers, and work contacts. SECONDARY JOB FUNCTIONS Performs related work as required. Performs special assignments as requested. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications High School diploma /GED (General Education Degree). OR any equivalent combination of education, experience, and training may will be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must pass drug screen post offer. Must possess a valid driver’s license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position. Provide acceptable driving history at no cost to the County. Must demonstrate the ability to type a minimum of 30 words per minute (WPM). Must complete the Sheriff’s Office eighteen (18) week telecommunications course. Possess a willingness to strive and obtain a Terminal Operator Certification within six (6) months of appointment. Must successfully complete National Incident Management System (NIMS) Incident Command levels 100 LE.b, 200.b and 700.a courses. Must obtain Train-the-Trainer certification within three (3) years of employment. All candidates will be required to successfully complete a thorough criminal background, fingerprint and health-related examination, with NO FELONY CONVICTIONS. May require successful completion of a psychological and polygraph examination. Knowledge, Skills & Abilities Knowledge of: Filing methods, typing, telephone answering, and other office procedures. Correct punctuation, spelling, grammatical usage, reading skills and other communication skills. Mohave County Personnel Policies and Procedures, and Department Regulations. Map reading skills. Access to useable resources utilized in the performance of the job. Skill in: Operating computer terminal and telephones as well as all office equipment including but not limited to copier, facsimile etc. Verbal, written and oral communication. Principles of customer service. Ability to: Learn operations of radio console, 911 equipment including but not limited to mapping, GIS, GPS coordinate plotting and caller tracking, recording equipment, EAS radio, NAWAS Phone. Work with multiple computer terminals and monitors simultaneously, accurately, expeditious and efficient data entry into multiple systems Prioritize tasks/learn geography of Mohave County and surrounding counties. Hear multiple events simultaneously and take appropriate action immediately. Learn all radio codes and officer call signs. Comprehend CAD system and any other computer systems utilized within the communications center. Understand all aspects of response within the emergency response of Mohave County such as law enforcement, medical, fire and any state and federal response systems. Flexible in handling multiple tasks. Understand written and oral instructions. Maintain required records and reports. Think and act quickly in an appropriate manner during emergency situations and in accordance with prescribed departmental procedures. Deal courteously and effectively with the public over the telephone and/or in person. Analyze situations accurately and adopt an effective course of action. Comprehend operations instructions pertaining to specialized equipment. Maintain a good working relationship with coworkers, members of the department, other agencies and the general public. Speak clearly in a well-modulated voice in an acceptable speed. Exercise care in the use of supplies and equipment. Performs multiple functions simultaneously in a timely manner. Effectively and efficiently operate communications equipment. Prioritize incoming information in order of importance. Work independently with minimal supervision and have a vast knowledge of policies and procedures or have the ability to obtain the information through various resources within three (3) years of employment. Perform the essential functions of the job specifications with or without a reasonable accommodation. Comply with Mohave County Personnel Policies and Procedures, and Department Regulations. Continue to acquire supervisory skills through available resources.
Apr 22, 2024
Full Time
Job Summary Mohave County Sheriff's Office is currently recruiting for a Public Safety Dispatcher. Performs entry level work involved in simultaneously operating a multi-channel radio console, computer terminal, 911 mapping and multi-line telephone while maintaining a computer aided dispatch system, receives and transmits information and transmits messages and instructions to law enforcement response personnel within policy and procedural guidelines. In a learning and training capacity, an employee will assist and perform (as level of understanding and experience increases) in any or all of the examples of work performed by a Public Safety Dispatcher Senior. REPORTS TO On-the-job training is performed under immediate supervision of a higher level of authority; however, as skill and experience are gained in fulfilling routine duties, increasingly independent action and decisions in accordance with established policies and procedures may be authorized. SUPERVISION EXERCISED May oversee and assist newer employees with proper guidance and direction when necessary. Essential Job Functions Receives, evaluates and prioritizes calls from citizens reporting emergencies or problems. Communicates with caller until information is fully understood. Calms and counsels distraught and irate callers in emergency situations. Efficiently informs Sheriff’s personnel, and/or responding entities of the nature and location of the problem. Dispatches appropriate units to emergency scenes. Communicates streets, address and locations to units in the field. Assists unit in determined best route as necessary. Maintains contact with officers. Responsible for accurate data entry in local, in-house, state and national criminal justice records systems. Knowledge of the 911 system, how to obtain caller location and decipher such data to usable information for field units. Knowledge of all security regulations as to use of and distribution of all information obtained via criminal justice terminals and equipment. Monitors and recalls immediate locations and assignments of public safety personnel. Sends and receives messages via criminal justice computer system. Responsible for the security and confidentiality of criminal histories and other sensitive information received in the communication center. Maintains logs pertaining to calls for service, time and disposition of calls and field unit status. Conducts periodic checks of equipment to assure proper functioning. Keeps informed of County geography, street locations, patrol districts and other agency boundaries. Maintains reference materials and keep informed of basic laws, codes, ordinances, Sheriff’s Office regulations, policies, procedures, organizational structure and functions. Accuracy, speed and efficiency in researching multiple systems and distribution of data/information to a multitude of requestors. Communicates and acts in a professional manner with the public, co-workers, and work contacts. SECONDARY JOB FUNCTIONS Performs related work as required. Performs special assignments as requested. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications High School diploma /GED (General Education Degree). OR any equivalent combination of education, experience, and training may will be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must pass drug screen post offer. Must possess a valid driver’s license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position. Provide acceptable driving history at no cost to the County. Must demonstrate the ability to type a minimum of 30 words per minute (WPM). Must complete the Sheriff’s Office eighteen (18) week telecommunications course. Possess a willingness to strive and obtain a Terminal Operator Certification within six (6) months of appointment. Must successfully complete National Incident Management System (NIMS) Incident Command levels 100 LE.b, 200.b and 700.a courses. Must obtain Train-the-Trainer certification within three (3) years of employment. All candidates will be required to successfully complete a thorough criminal background, fingerprint and health-related examination, with NO FELONY CONVICTIONS. May require successful completion of a psychological and polygraph examination. Knowledge, Skills & Abilities Knowledge of: Filing methods, typing, telephone answering, and other office procedures. Correct punctuation, spelling, grammatical usage, reading skills and other communication skills. Mohave County Personnel Policies and Procedures, and Department Regulations. Map reading skills. Access to useable resources utilized in the performance of the job. Skill in: Operating computer terminal and telephones as well as all office equipment including but not limited to copier, facsimile etc. Verbal, written and oral communication. Principles of customer service. Ability to: Learn operations of radio console, 911 equipment including but not limited to mapping, GIS, GPS coordinate plotting and caller tracking, recording equipment, EAS radio, NAWAS Phone. Work with multiple computer terminals and monitors simultaneously, accurately, expeditious and efficient data entry into multiple systems Prioritize tasks/learn geography of Mohave County and surrounding counties. Hear multiple events simultaneously and take appropriate action immediately. Learn all radio codes and officer call signs. Comprehend CAD system and any other computer systems utilized within the communications center. Understand all aspects of response within the emergency response of Mohave County such as law enforcement, medical, fire and any state and federal response systems. Flexible in handling multiple tasks. Understand written and oral instructions. Maintain required records and reports. Think and act quickly in an appropriate manner during emergency situations and in accordance with prescribed departmental procedures. Deal courteously and effectively with the public over the telephone and/or in person. Analyze situations accurately and adopt an effective course of action. Comprehend operations instructions pertaining to specialized equipment. Maintain a good working relationship with coworkers, members of the department, other agencies and the general public. Speak clearly in a well-modulated voice in an acceptable speed. Exercise care in the use of supplies and equipment. Performs multiple functions simultaneously in a timely manner. Effectively and efficiently operate communications equipment. Prioritize incoming information in order of importance. Work independently with minimal supervision and have a vast knowledge of policies and procedures or have the ability to obtain the information through various resources within three (3) years of employment. Perform the essential functions of the job specifications with or without a reasonable accommodation. Comply with Mohave County Personnel Policies and Procedures, and Department Regulations. Continue to acquire supervisory skills through available resources.
City of Tulare, CA
Tulare, California, United States
Position Description RECRUITMENT OVERVIEW: Thank you for your interest in our Public Safety Dispatcher I-II position. We look forward to the opportunity to consider you as an applicant. We are currently recruiting to fill one immediate vacancy and an eligible list will also be established to fill future vacancies in this classification. Interested applicants are encouraged to apply by November 5th to be considered for our current vacancy. The City of Tulare is a vibrant and steadily growing community with a population of 67,834 located in the heart of California's Central Valley. The City provides a full-range of service to our citizens. The organization, staffed with 381 full-time employees, enjoys a culture of fiscal conservatism, collaboration, teamwork and dedication to public service and our community. To be eligible for this recruitment opportunity applicants must have a minimum of one year of responsible clerical work involving heavy public contact and be able to type a minimum of 35 words per minute. To be considered for this career opportunity applicants must submit an application with detailed information in each section of the application: Education, Work Experience, Certificates and Licenses, and Skills. In addition to submitting a detailed application, applicants are required to attach a typing certificate and respond to the supplemental questions associated with the application. Responses to the supplemental questions will be used to help us evaluate your qualifying knowledge, skills, and abilities. Resumes may be attached but will not be accepted in lieu of a complete, detailed application or in lieu of detailed responses to the supplemental questions. This is a continuous recruitment. Additional details regarding the recruitment process will be sent via email to qualified applicants as applications are received and screened. TYPING CERTIFICATE: A minimum typing speed of 35 words per minute is required. Applicants are required to attach a typing certificate to their application (issued within the past six months). Applications submitted without the required typing certificate attached, will be disqualified. Most adult schools, community colleges, and staffing agencies administer typing tests. We also accept typing certificates obtained online from: https://www.ratatype.com RECRUITMENT PROCESS: Applicants that meet the minimum requirements for the position will be required to take part in the following steps of the recruitment process: 1. Online Skills Assessment : Public Safety Dispatcher applicants will be assessed for verbal, reasoning, memory, and perceptual abilities to assure the presence of ability levels commensurate with the performance of dispatcher duties. Experienced Dispatcher applicants that possess a Public Safety Dispatcher Certificate issued by POST, are not required to take the online assessment. 2. Preliminary Background Review: Applicants that pass the online skills assessment will be invited to complete a POST Personal History Statement - Public Safety Dispatcher Form 2-255. A preliminary review of the Personal History Statement (PHS) will be conducted to determine suitability for the position in accordance with Peace Officer Standards and Training (POST). Candidates deemed suitable for the position based upon the preliminary review of their PHS will be eligible to advance to the interview phase. Applicants may review the contents of the PHS and begin completing it, by clicking on the following link: https://post.ca.gov/portals/0/post_docs/publications/2-255-phsDispatchers.doc 3. Panel Interview: Applicants that pass the online skills assessment and the preliminary review of their PHS will be eligible to participate in the interview phase. 4. Chiefs' Interview: The top candidates ranked in order of their interview score, will be invited to interview with the Police Chief and members of his command staff. 5. Comprehensive Background Investigation: A thorough background investigation is required of public safety dispatcher applicants before being hired to verify that they do not have past behaviors indicative of unsuitability to perform public safety dispatching duties. The candidate(s) recommended for hire will undergo a thorough background investigation. The background investigation includes: a check of motor vehicle records, a search of local, state, and federal fingerprint files to determine any criminal record, contacts with references, as well as other areas of investigation. 6. Pre-Employment Physical: Public safety dispatcher applicants recommended for hire undergo a medical examination prior to hire. The goal of the medical examination is to determine whether the applicant has any medical condition which would preclude the safe and efficient performance of dispatcher duties. We look forward to the opportunity to consider you for a position with our department. POSITION DESCRIPTION: Under general supervision, receives 911 police and fire emergency calls, and dispatches police, fire, and medical personnel following prescribed procedures; monitors security alarm systems; performs a variety of non-sworn office duties in support of law enforcement activities; assists in the booking and custody of prisoners; and performs related work as required. This position works on a rotating twelve (12) hour shift consisting of: 6 a.m. - 6 p.m.; 6 p.m. - 6 a.m. Applicants must be available to work holidays, weekends, and off-hours shifts including, but not limited to, 12 hour shifts on a regular basis; and may be required to work extended shifts in relief or emergency situations. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from assigned supervisory or management personnel. May exercise technical and functional direction over lower level staff and train less experienced staff as assigned. CLASS CHARACTERISTICS Public Safety Dispatcher I: This is the entry-level in the dispatcher series that performs dispatch, law enforcement and police support duties that do not require performance by a sworn police officer. Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. This class is distinguished from other technical office support classes in that the work requires knowledge of codes, law enforcement, and dispatching policies and procedures in addition to standard office support skills. This class is further distinguished from the Public Safety Dispatcher II in that the latter is responsible for technical and functional direction over lower-level staff and is capable of performing the full range of duties assigned to the division. Public Safety Dispatcher II: This is the journey-level in the communications dispatch series that performs the full range of dispatch, law enforcement, and police support duties that do not require performance by a sworn police officer. Responsibilities are centered on extensive contact with the public, in person and over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. This class is distinguished from other technical office support classes in that the work requires knowledge of codes, law enforcement, and dispatching policies and procedures in addition to standard office support skills. This class is further distinguished from the Senior Public Safety Dispatcher in that the latter is the lead-level class in the series responsible for organizing, assigning, supervising, and reviewing the work of assigned staff involved in communications dispatch operations. Public Safety Dispatcher I: $ 3,889.80 - $ 4,728.04 Public Safety Dispatcher II: $ 4,276.44 - $ 5,198.03 Examples of Essential Functions (Illustrative Only) Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Receives and evaluates 911 police, fire and medical emergency calls, and related business calls for the City during an assigned portion of the 24-hours-per-day/7-days-per-week Police Department operations; provides information and/or transfers calls to the appropriate department, agency or response organization; takes messages for Police Department personnel. Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and sending appropriate response unit, including police, fire, emergency medical personnel, towing services, utilities. Maintains contact with all field units, including accounting for location and status of all units and maintaining records of all field calls. Operates a computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities. Enters into, updates, and retrieves a variety of records from CLETS database, including stolen vehicles and other property, vehicle registration information, guns and property, and warranted or missing persons. Runs warrant checks on subjects, registration, checks on vehicles and property, and relays information and instructions to personnel in the field. Contacts public and private agencies and requests mutual assistance, including other law enforcement agencies, area fire departments, hospitals, towing services, and utilities. Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support or information. Accesses Federal, State, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data, relays such information to sworn staff. Acts as a liaison with the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or for fire or related services; determines the nature of the contact; provides factual information regarding services, policies and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures and the use of tact and discretion, or directs the caller to the proper individual or agency. Monitor alarms and security systems; notify appropriate, responsible parties when alarms are activated. Assist in booking and placing prisoners in custody by preparing records, searching arrestees, and seeing to the physical well-being of arrestees; assist in taking urine samples; accompany officers in the transport of female prisoners. Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files. Stays abreast of changes in policies, procedures, and codes. Monitors juveniles and prisoners confined within the City jail. May train new employees in work methods, use of tools and equipment, and relevant safety precautions. Attends necessary fire and police training, shift briefing sessions, participates in drills and test scenarios to prepare for unexpected emergencies. Performs other duties as assigned. Qualifications / Requirements KNOWLEDGE OF: Basic functions, principles, and practices of law enforcement agencies. Terminology and procedures used in public safety dispatching. Operation of computer-aided communications equipment, including multiple telephone lines and radio systems. Applicable codes, regulations, policies, technical processes and procedures, including penal, vehicle, and health and safety codes and regulations. City and County geography, maps, streets, landmarks, and driving directions. Principles and practices of data collection and report preparation. Business arithmetic and basic statistical techniques. Basic principles of record keeping. Modern office practices, methods and computer equipment. English usage, grammar, spelling, vocabulary, and punctuation. Techniques for dealing with and solving the problems presented by a variety of individuals from various socio-economic, cultural, and ethnic backgrounds, in person and over the telephone. Techniques for providing a high level of customer service to the public and City staff, in person and over the telephone. ABILITY TO: Assess and prioritize emergency situations while remaining calm and using sound, independent judgment. Memorize codes, names, street locations, and other information. Read and interpret maps and other pertinent documentation. Interpret, apply, and explain policies, procedures, and regulations. Attend to multiple activities simultaneously. Obtain necessary information from individuals in stressful or emergency situations. Compile and summarize information to prepare accurate, clear, and concise reports. Perform technical, detailed and responsible office support work. Compose correspondence independently or from brief instructions. Maintain accurate records and files. Organize, maintain, and update office database and records systems. Make accurate arithmetic and statistical computations. Enter and retrieve data from a computer with sufficient speed and accuracy. Organize own work, set priorities, and meet critical deadlines. Operate modern office equipment including computer equipment and software programs. Use English effectively to communicate in person, over the telephone, and in writing. Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations. Establish and maintain effective working relationships with those contacted in the course of work. EDUCATION & EXPERIENCE: Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be: Public Safety Dispatcher I: Equivalent to the completion of the twelfth (12th) grade and one (1) year responsible clerical work involving heavy public contact. Public Safety Dispatcher II: Equivalent to the completion of the twelfth (12th) grade and two (2) years of experience as a Public Safety Dispatcher I . LICENSE: Possession of, or ability to obtain, a valid Class C California Driver's License by time of appointment. Must pass a detailed background investigation. Public Safety Dispatcher II: POST Public Safety Dispatcher Certification required. Additional Information PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office and law enforcement equipment, including a computer; stamina to maintain attention to detail and work on a computer for an extended period of time; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification that requires extended periods of time of sitting; standing in work areas and walking between work areas may also be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift up to 20 pounds, carry, push, and pull materials and objects necessary to perform job functions. ENVIRONMENTAL ELEMENTS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Must be available to work holidays, weekends, and off-hours shifts including, but not limited to, 12 hour shifts on a regular basis; may be required to work extended shifts in relief or emergency situations. Members of the California Public Employees' Retirement System (PERS). In accordance with the California Public Employees Pension Reform Act of 2013 (PEPRA), the City of Tulare will offer the following retirement benefit (2.0% at 62)to new PERSmembers beginning January 1, 2013 with three (3) years final compensation. Existing PERSmembers with no break in service will receive the 2.5% at 55formula with single highest year. City pays a portion of the employee and dependent coverage costs of group medical, dental and vision insurance. An opt-out plan is also available. Life insurance -$20,000 coverage. 10 working days vacation per year. Additional days based on years of service. 12 days sick leave per year. 15 holidays annually: 12 city observed holidays, plus birthday credit and 2 in-lieu holidays. Flexible benefit program - IRSSection 125 Plan. Deferred compensation plan - 457 Plans available. Closing Date/Time: Continuous
Apr 21, 2024
Full Time
Position Description RECRUITMENT OVERVIEW: Thank you for your interest in our Public Safety Dispatcher I-II position. We look forward to the opportunity to consider you as an applicant. We are currently recruiting to fill one immediate vacancy and an eligible list will also be established to fill future vacancies in this classification. Interested applicants are encouraged to apply by November 5th to be considered for our current vacancy. The City of Tulare is a vibrant and steadily growing community with a population of 67,834 located in the heart of California's Central Valley. The City provides a full-range of service to our citizens. The organization, staffed with 381 full-time employees, enjoys a culture of fiscal conservatism, collaboration, teamwork and dedication to public service and our community. To be eligible for this recruitment opportunity applicants must have a minimum of one year of responsible clerical work involving heavy public contact and be able to type a minimum of 35 words per minute. To be considered for this career opportunity applicants must submit an application with detailed information in each section of the application: Education, Work Experience, Certificates and Licenses, and Skills. In addition to submitting a detailed application, applicants are required to attach a typing certificate and respond to the supplemental questions associated with the application. Responses to the supplemental questions will be used to help us evaluate your qualifying knowledge, skills, and abilities. Resumes may be attached but will not be accepted in lieu of a complete, detailed application or in lieu of detailed responses to the supplemental questions. This is a continuous recruitment. Additional details regarding the recruitment process will be sent via email to qualified applicants as applications are received and screened. TYPING CERTIFICATE: A minimum typing speed of 35 words per minute is required. Applicants are required to attach a typing certificate to their application (issued within the past six months). Applications submitted without the required typing certificate attached, will be disqualified. Most adult schools, community colleges, and staffing agencies administer typing tests. We also accept typing certificates obtained online from: https://www.ratatype.com RECRUITMENT PROCESS: Applicants that meet the minimum requirements for the position will be required to take part in the following steps of the recruitment process: 1. Online Skills Assessment : Public Safety Dispatcher applicants will be assessed for verbal, reasoning, memory, and perceptual abilities to assure the presence of ability levels commensurate with the performance of dispatcher duties. Experienced Dispatcher applicants that possess a Public Safety Dispatcher Certificate issued by POST, are not required to take the online assessment. 2. Preliminary Background Review: Applicants that pass the online skills assessment will be invited to complete a POST Personal History Statement - Public Safety Dispatcher Form 2-255. A preliminary review of the Personal History Statement (PHS) will be conducted to determine suitability for the position in accordance with Peace Officer Standards and Training (POST). Candidates deemed suitable for the position based upon the preliminary review of their PHS will be eligible to advance to the interview phase. Applicants may review the contents of the PHS and begin completing it, by clicking on the following link: https://post.ca.gov/portals/0/post_docs/publications/2-255-phsDispatchers.doc 3. Panel Interview: Applicants that pass the online skills assessment and the preliminary review of their PHS will be eligible to participate in the interview phase. 4. Chiefs' Interview: The top candidates ranked in order of their interview score, will be invited to interview with the Police Chief and members of his command staff. 5. Comprehensive Background Investigation: A thorough background investigation is required of public safety dispatcher applicants before being hired to verify that they do not have past behaviors indicative of unsuitability to perform public safety dispatching duties. The candidate(s) recommended for hire will undergo a thorough background investigation. The background investigation includes: a check of motor vehicle records, a search of local, state, and federal fingerprint files to determine any criminal record, contacts with references, as well as other areas of investigation. 6. Pre-Employment Physical: Public safety dispatcher applicants recommended for hire undergo a medical examination prior to hire. The goal of the medical examination is to determine whether the applicant has any medical condition which would preclude the safe and efficient performance of dispatcher duties. We look forward to the opportunity to consider you for a position with our department. POSITION DESCRIPTION: Under general supervision, receives 911 police and fire emergency calls, and dispatches police, fire, and medical personnel following prescribed procedures; monitors security alarm systems; performs a variety of non-sworn office duties in support of law enforcement activities; assists in the booking and custody of prisoners; and performs related work as required. This position works on a rotating twelve (12) hour shift consisting of: 6 a.m. - 6 p.m.; 6 p.m. - 6 a.m. Applicants must be available to work holidays, weekends, and off-hours shifts including, but not limited to, 12 hour shifts on a regular basis; and may be required to work extended shifts in relief or emergency situations. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from assigned supervisory or management personnel. May exercise technical and functional direction over lower level staff and train less experienced staff as assigned. CLASS CHARACTERISTICS Public Safety Dispatcher I: This is the entry-level in the dispatcher series that performs dispatch, law enforcement and police support duties that do not require performance by a sworn police officer. Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. This class is distinguished from other technical office support classes in that the work requires knowledge of codes, law enforcement, and dispatching policies and procedures in addition to standard office support skills. This class is further distinguished from the Public Safety Dispatcher II in that the latter is responsible for technical and functional direction over lower-level staff and is capable of performing the full range of duties assigned to the division. Public Safety Dispatcher II: This is the journey-level in the communications dispatch series that performs the full range of dispatch, law enforcement, and police support duties that do not require performance by a sworn police officer. Responsibilities are centered on extensive contact with the public, in person and over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. This class is distinguished from other technical office support classes in that the work requires knowledge of codes, law enforcement, and dispatching policies and procedures in addition to standard office support skills. This class is further distinguished from the Senior Public Safety Dispatcher in that the latter is the lead-level class in the series responsible for organizing, assigning, supervising, and reviewing the work of assigned staff involved in communications dispatch operations. Public Safety Dispatcher I: $ 3,889.80 - $ 4,728.04 Public Safety Dispatcher II: $ 4,276.44 - $ 5,198.03 Examples of Essential Functions (Illustrative Only) Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Receives and evaluates 911 police, fire and medical emergency calls, and related business calls for the City during an assigned portion of the 24-hours-per-day/7-days-per-week Police Department operations; provides information and/or transfers calls to the appropriate department, agency or response organization; takes messages for Police Department personnel. Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and sending appropriate response unit, including police, fire, emergency medical personnel, towing services, utilities. Maintains contact with all field units, including accounting for location and status of all units and maintaining records of all field calls. Operates a computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities. Enters into, updates, and retrieves a variety of records from CLETS database, including stolen vehicles and other property, vehicle registration information, guns and property, and warranted or missing persons. Runs warrant checks on subjects, registration, checks on vehicles and property, and relays information and instructions to personnel in the field. Contacts public and private agencies and requests mutual assistance, including other law enforcement agencies, area fire departments, hospitals, towing services, and utilities. Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support or information. Accesses Federal, State, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data, relays such information to sworn staff. Acts as a liaison with the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or for fire or related services; determines the nature of the contact; provides factual information regarding services, policies and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures and the use of tact and discretion, or directs the caller to the proper individual or agency. Monitor alarms and security systems; notify appropriate, responsible parties when alarms are activated. Assist in booking and placing prisoners in custody by preparing records, searching arrestees, and seeing to the physical well-being of arrestees; assist in taking urine samples; accompany officers in the transport of female prisoners. Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files. Stays abreast of changes in policies, procedures, and codes. Monitors juveniles and prisoners confined within the City jail. May train new employees in work methods, use of tools and equipment, and relevant safety precautions. Attends necessary fire and police training, shift briefing sessions, participates in drills and test scenarios to prepare for unexpected emergencies. Performs other duties as assigned. Qualifications / Requirements KNOWLEDGE OF: Basic functions, principles, and practices of law enforcement agencies. Terminology and procedures used in public safety dispatching. Operation of computer-aided communications equipment, including multiple telephone lines and radio systems. Applicable codes, regulations, policies, technical processes and procedures, including penal, vehicle, and health and safety codes and regulations. City and County geography, maps, streets, landmarks, and driving directions. Principles and practices of data collection and report preparation. Business arithmetic and basic statistical techniques. Basic principles of record keeping. Modern office practices, methods and computer equipment. English usage, grammar, spelling, vocabulary, and punctuation. Techniques for dealing with and solving the problems presented by a variety of individuals from various socio-economic, cultural, and ethnic backgrounds, in person and over the telephone. Techniques for providing a high level of customer service to the public and City staff, in person and over the telephone. ABILITY TO: Assess and prioritize emergency situations while remaining calm and using sound, independent judgment. Memorize codes, names, street locations, and other information. Read and interpret maps and other pertinent documentation. Interpret, apply, and explain policies, procedures, and regulations. Attend to multiple activities simultaneously. Obtain necessary information from individuals in stressful or emergency situations. Compile and summarize information to prepare accurate, clear, and concise reports. Perform technical, detailed and responsible office support work. Compose correspondence independently or from brief instructions. Maintain accurate records and files. Organize, maintain, and update office database and records systems. Make accurate arithmetic and statistical computations. Enter and retrieve data from a computer with sufficient speed and accuracy. Organize own work, set priorities, and meet critical deadlines. Operate modern office equipment including computer equipment and software programs. Use English effectively to communicate in person, over the telephone, and in writing. Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations. Establish and maintain effective working relationships with those contacted in the course of work. EDUCATION & EXPERIENCE: Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be: Public Safety Dispatcher I: Equivalent to the completion of the twelfth (12th) grade and one (1) year responsible clerical work involving heavy public contact. Public Safety Dispatcher II: Equivalent to the completion of the twelfth (12th) grade and two (2) years of experience as a Public Safety Dispatcher I . LICENSE: Possession of, or ability to obtain, a valid Class C California Driver's License by time of appointment. Must pass a detailed background investigation. Public Safety Dispatcher II: POST Public Safety Dispatcher Certification required. Additional Information PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office and law enforcement equipment, including a computer; stamina to maintain attention to detail and work on a computer for an extended period of time; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification that requires extended periods of time of sitting; standing in work areas and walking between work areas may also be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift up to 20 pounds, carry, push, and pull materials and objects necessary to perform job functions. ENVIRONMENTAL ELEMENTS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Must be available to work holidays, weekends, and off-hours shifts including, but not limited to, 12 hour shifts on a regular basis; may be required to work extended shifts in relief or emergency situations. Members of the California Public Employees' Retirement System (PERS). In accordance with the California Public Employees Pension Reform Act of 2013 (PEPRA), the City of Tulare will offer the following retirement benefit (2.0% at 62)to new PERSmembers beginning January 1, 2013 with three (3) years final compensation. Existing PERSmembers with no break in service will receive the 2.5% at 55formula with single highest year. City pays a portion of the employee and dependent coverage costs of group medical, dental and vision insurance. An opt-out plan is also available. Life insurance -$20,000 coverage. 10 working days vacation per year. Additional days based on years of service. 12 days sick leave per year. 15 holidays annually: 12 city observed holidays, plus birthday credit and 2 in-lieu holidays. Flexible benefit program - IRSSection 125 Plan. Deferred compensation plan - 457 Plans available. Closing Date/Time: Continuous
TEXAS PARKS AND WILDLIFE
Austin, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Manager I-VII Army No Military Crosswalk. Qualified veterans are encouraged to apply. Manager I-VII Navy 111x, 112X 113X 114X, 611X, 612X, 621X, 631X, 632X, 641X, 648X Manager I-VII Coast Guard SEI15 Manager I-VII Marine Corps 0203, 0207, 0302, 0520, 0602, 0802, 1802, 6502, 7202, 7208, 7210, 7220 Manager I-VII Air Force 8U000, 9G100, 16GX, 41AX, 86M0, 86P0 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Charles Blue Jr., (512) 627-4337 PHYSICAL WORK ADDRESS: TPWD Headquarters, 4200 Smith School Road, Austin, TX 78744 GENERAL DESCRIPTION Under the direction of the Infrastructure Field Operations Branch Manager (FOBM), the Program Manager performs complex program administration, project management, consultation, conflict resolution and technical assistance for the Job Order Contracting (JOC) Program and Minor Repair/Minor Construction (MRMC) Construction Management for Building Construction, which services all TPWD Division facility locations. The Program Manager monitors and provides guidance to the JOC Program and MR/MC Project teams comprised of General Contractors, Design Professionals, Contract Managers, Cost Accountants, and internal and/or 3 rd Party Inspectors in an effort to achieve Agency and Division goals focused on the maintenance, repair, and rehabilitation of existing capital infrastructure to support both short-term and long-term strategies. Assigns and supervises the work of JOC Project Managers, MR/MC Construction Managers and the construction inspection dispatcher. Performs multiple roles in managing the JOC Program and MR/MC Projects; and on occasion directly manages special projects. Responsible for managing multiple biennial programs, monitoring their priorities, resource capabilities, validation of project schedules and budgets, oversees project execution from the project scoping process through the close out process. Directly supports the FOBM with the integration and consistent project management methodologies for the purpose of continuously reviewing, updating, and optimizing the Program portfolio(s) to ensure compliance with changing organizational strategies, budgets, goals and objectives. Directly responsible for the Program portfolio(s) and supporting the Infrastructure Division role in meeting Agency goals. Works under general supervision, with limited latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations, and p rocedures. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from an accredited college or university with a bachelor's degree in construction science, Architecture, Engineering, Landscape Architecture, or closely related field. Experience: Two years of progressively responsible experience in Job Order Contracting; Seven years of progressively responsible experience in construction or design project management, project superintendence, or as an Architect/Engineer of real property in construction and/or maintenance programs focused on commercial building maintenance and repairs, commercial building construction, major building systems construction, design-build construction or other types of capital repair or construction programs; Experience in coordinating construction project requirements and criteria with licensed Architects and/or Engineers to obtain the necessary construction drawings and specifications packages for work included in projects; Experience in administrative processes, project scope development, project budgeting, project scheduling, work item quantity calculations, construction cost estimating, quality control planning and management, team building and organizational development; Experience coordinating project activities with other state agencies, governmental jurisdictions, or private sector partners and contractors; Experience in developing criteria for evaluating project design and construction proposals, vendor quality and production performance, change requests, business decision making, and various other project related evaluations; Experience in project risk identification, mitigation and management; Two years of supervisory experience. NOTE: Experience may have occurred concurrently. Licensure: Must possess or be able to obtain a valid Texas class "C" driver's license within 30 days of employment; Currently hold a Certified Job Order Contracting Professional (CJP) certification issue by the Center for JOC Excellence or be able to receive certification within three (3) years of hire date. ACCEPTABLE SUBSTITUTIONS Education: One additional year of progressively responsible experience in construction or design project management, project superintendence, or as an Architect/Engineer of real property in construction and/or maintenance programs focused on commercial building maintenance and repairs, commercial building construction, major building systems construction, design-build construction or other types of capital repair or construction programs may substitute for thirty semester hours of the required education, with a maximum substitution of 120 semester hours. Experience: Graduation from an accredited college or university with a Master's degree in Construction Science, Architecture, Engineering, Landscape Architecture or related field may substitute for two years of the required experience in construction or design project management, project superintendence, or as an Architect/Engineer of real property in construction and/or maintenance programs focused on commercial building maintenance and repairs, commercial building construction, major building systems construction, design-build construction or other types of capital repair or construction programs. Graduation from an accredited college or university with a Doctorate degree in Construction Science, Architecture, Engineering, Landscape Architecture or related field may substitute for four years of the required experience in construction or design project management, project superintendence, or as an Architect/Engineer of real property in construction and/or maintenance programs focused on commercial building maintenance and repairs, commercial building construction, major building systems construction, design-build construction or other types of capital repair or construction programs. PREFERRED QUALIFICATIONS Education: Graduation from an accredited college or university with a Bachelor's degree in Construction Science, Architecture, Engineering, Landscape Architecture or closely related field. Experience: Five years of responsible experience in the Job Order Contracting (JOC) industry; Ten years of progressively responsible experience in construction or design project management, project superintendence, or Architect/Engineer of real property in construction and/or maintenance programs focused on commercial building maintenance and repairs, commercial building construction, major building systems construction, design-build construction or other types of large-scale capital repair or construction programs; Experience in managing project design development and oversight of Architecture and/or Engineering contracts for construction project design services; Experience in the management of construction inspection forces, quality control programs, or quality assurance oversight; Experience in the use of R.S. Means unit price books for JOC line-item cost estimating; Experience in addressing and documenting contractor RFI's and submittals; Five years of supervisory experience; Experience in public speaking and presentation. Licensure: A current and active License in Architecture, Engineering or Landscape Architecture. Architect License in the State of Texas, as issued by the Texas Board of Architectural Examiners (TBAE) OR be able to reactivate within three (3) months of hire date, OR possess a current and active Architect License in another state and be able to receive a license in Texas by reciprocal transfer within six (6) months of hire date, or; Engineering License in the State of Texas, as issued by the Texas Board of Professional Engineers and Land Surveyors (TBPELS) OR be able to reactivate within three (3) months of hire date, OR possess a current and active Architect License in another state and be able to receive a license in Texas by reciprocal transfer within six (6) months of hire date, or; Landscape Architect in the State of Texas, as issued by the Texas Board of Architectural Examiners (TBAE) OR be able to reactivate within three (3) months of hire date, OR possess a current and active Architect License in another state and be able to receive a license in Texas by reciprocal transfer within six (6) months of hire date. Current Certified Job Order Contracting Professional (CJP) certification issue by the Center for JOC Excellence; Current Project Management Professional (PMP) certification as issued by the Project Management Institute. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of Project Management theories and practices applicable to a broad range of building project scopes; Knowledge of operational requirements needed for the design and construction of a wide variety of facilities; Knowledge of building systems; Knowledge of procedures used to evaluate a contractor's or designer's performance; Knowledge of building codes and local, state, and federal laws and regulations relevant to the administration of a building project (International Building Code; Americans with Disabilities Act; NFPA 101 - Life Safety; OSHA); Knowledge of Project Management processes, tools, and techniques; Knowledge of the construction process, construction management techniques, proper construction contract documentation, and building operations; Knowledge of construction cost estimating, especially line-item unit pricing for JOC projects; Knowledge of building project activities and resource scheduling; Knowledge of Construction quality control and quality assurance planning, execution and management; Knowledge of alternative energy technologies, Sustainable Design, and Leadership in Energy and Environmental Design (LEED) principles; Knowledge of architectural and/or engineering design principles, site planning, practices, methods, systems, and processes. Knowledge of professional consultant selection and construction procurement methods used by governmental agencies under Texas state law; Knowledge of outdoor resource-based recreational facilities and their supporting infrastructure requirements; Knowledge of Building Owners and Managers Association methods and practices for governmental and commercial buildings; Skill in using MS Word, Excel, Access, Outlook, and Project; Skill in using RS Means Online Cost Estimating for construction projects; Skill in effective verbal and written communication; Skill in project management monitoring; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in using critical path management scheduling software and schedule analysis techniques; Skill in meeting deadlines; Skill in estimating project design costs; Skill in negotiating comprehensive scopes and budgets using various methods; Skill in negotiating Design and Construction contracts; Skill in reviewing construction specifications and construction documents; Skill in coordinating construction inspection and sampling/testing schedules for projects; Skill in managing programs; Skill in managing several projects simultaneously; Skill in making independent, sound, and timely decisions; Skill in addressing changes in scope or schedule; Skill in directing project resources to achieve the timely delivery of project deliverables; Ability to exercise sound judgement in making critical decisions. Ability to analyze complex information and develop plans to identified and address issues; Ability to establish and maintain effective working relationships; Ability to prepare reports and charts; Ability to communicate effectively; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to build, motivate, and sustain effective teams; Ability to work independently with little supervision; Ability to influence outcomes and persuade others; Ability to effectively conduct public meetings and make presentations to large groups; Ability to persuade or motivate external contractors, sub-contractors or internal division and department colleagues to adopt action conforming to specific goals in response to project objective; Ability to enforce project specifications and building codes; Ability to make decisions involving major impacts on project cost and time; Ability to establish program goals and objectives; Ability to identify program risks and gaps; Ability to accept and manage change; Ability to plan, assign, and/or supervise the work of others; Ability to train others; Ability to perform policy, program, and fiscal analysis; Ability to perform manual labor including, lifting supplies and materials up to 30 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to perform work from 8:00 a.m. to 5:00 p.m., Monday through Friday; Required to adjust to changing schedules and work overtime as necessary; Required to periodically perform manual labor including, lifting supplies and materials up to 50 lbs.; Required to safely operate a state vehicle; Required to travel 30% with possible overnight stays; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 30, 2024, 11:59:00 PM
Mar 08, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Manager I-VII Army No Military Crosswalk. Qualified veterans are encouraged to apply. Manager I-VII Navy 111x, 112X 113X 114X, 611X, 612X, 621X, 631X, 632X, 641X, 648X Manager I-VII Coast Guard SEI15 Manager I-VII Marine Corps 0203, 0207, 0302, 0520, 0602, 0802, 1802, 6502, 7202, 7208, 7210, 7220 Manager I-VII Air Force 8U000, 9G100, 16GX, 41AX, 86M0, 86P0 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Charles Blue Jr., (512) 627-4337 PHYSICAL WORK ADDRESS: TPWD Headquarters, 4200 Smith School Road, Austin, TX 78744 GENERAL DESCRIPTION Under the direction of the Infrastructure Field Operations Branch Manager (FOBM), the Program Manager performs complex program administration, project management, consultation, conflict resolution and technical assistance for the Job Order Contracting (JOC) Program and Minor Repair/Minor Construction (MRMC) Construction Management for Building Construction, which services all TPWD Division facility locations. The Program Manager monitors and provides guidance to the JOC Program and MR/MC Project teams comprised of General Contractors, Design Professionals, Contract Managers, Cost Accountants, and internal and/or 3 rd Party Inspectors in an effort to achieve Agency and Division goals focused on the maintenance, repair, and rehabilitation of existing capital infrastructure to support both short-term and long-term strategies. Assigns and supervises the work of JOC Project Managers, MR/MC Construction Managers and the construction inspection dispatcher. Performs multiple roles in managing the JOC Program and MR/MC Projects; and on occasion directly manages special projects. Responsible for managing multiple biennial programs, monitoring their priorities, resource capabilities, validation of project schedules and budgets, oversees project execution from the project scoping process through the close out process. Directly supports the FOBM with the integration and consistent project management methodologies for the purpose of continuously reviewing, updating, and optimizing the Program portfolio(s) to ensure compliance with changing organizational strategies, budgets, goals and objectives. Directly responsible for the Program portfolio(s) and supporting the Infrastructure Division role in meeting Agency goals. Works under general supervision, with limited latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations, and p rocedures. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from an accredited college or university with a bachelor's degree in construction science, Architecture, Engineering, Landscape Architecture, or closely related field. Experience: Two years of progressively responsible experience in Job Order Contracting; Seven years of progressively responsible experience in construction or design project management, project superintendence, or as an Architect/Engineer of real property in construction and/or maintenance programs focused on commercial building maintenance and repairs, commercial building construction, major building systems construction, design-build construction or other types of capital repair or construction programs; Experience in coordinating construction project requirements and criteria with licensed Architects and/or Engineers to obtain the necessary construction drawings and specifications packages for work included in projects; Experience in administrative processes, project scope development, project budgeting, project scheduling, work item quantity calculations, construction cost estimating, quality control planning and management, team building and organizational development; Experience coordinating project activities with other state agencies, governmental jurisdictions, or private sector partners and contractors; Experience in developing criteria for evaluating project design and construction proposals, vendor quality and production performance, change requests, business decision making, and various other project related evaluations; Experience in project risk identification, mitigation and management; Two years of supervisory experience. NOTE: Experience may have occurred concurrently. Licensure: Must possess or be able to obtain a valid Texas class "C" driver's license within 30 days of employment; Currently hold a Certified Job Order Contracting Professional (CJP) certification issue by the Center for JOC Excellence or be able to receive certification within three (3) years of hire date. ACCEPTABLE SUBSTITUTIONS Education: One additional year of progressively responsible experience in construction or design project management, project superintendence, or as an Architect/Engineer of real property in construction and/or maintenance programs focused on commercial building maintenance and repairs, commercial building construction, major building systems construction, design-build construction or other types of capital repair or construction programs may substitute for thirty semester hours of the required education, with a maximum substitution of 120 semester hours. Experience: Graduation from an accredited college or university with a Master's degree in Construction Science, Architecture, Engineering, Landscape Architecture or related field may substitute for two years of the required experience in construction or design project management, project superintendence, or as an Architect/Engineer of real property in construction and/or maintenance programs focused on commercial building maintenance and repairs, commercial building construction, major building systems construction, design-build construction or other types of capital repair or construction programs. Graduation from an accredited college or university with a Doctorate degree in Construction Science, Architecture, Engineering, Landscape Architecture or related field may substitute for four years of the required experience in construction or design project management, project superintendence, or as an Architect/Engineer of real property in construction and/or maintenance programs focused on commercial building maintenance and repairs, commercial building construction, major building systems construction, design-build construction or other types of capital repair or construction programs. PREFERRED QUALIFICATIONS Education: Graduation from an accredited college or university with a Bachelor's degree in Construction Science, Architecture, Engineering, Landscape Architecture or closely related field. Experience: Five years of responsible experience in the Job Order Contracting (JOC) industry; Ten years of progressively responsible experience in construction or design project management, project superintendence, or Architect/Engineer of real property in construction and/or maintenance programs focused on commercial building maintenance and repairs, commercial building construction, major building systems construction, design-build construction or other types of large-scale capital repair or construction programs; Experience in managing project design development and oversight of Architecture and/or Engineering contracts for construction project design services; Experience in the management of construction inspection forces, quality control programs, or quality assurance oversight; Experience in the use of R.S. Means unit price books for JOC line-item cost estimating; Experience in addressing and documenting contractor RFI's and submittals; Five years of supervisory experience; Experience in public speaking and presentation. Licensure: A current and active License in Architecture, Engineering or Landscape Architecture. Architect License in the State of Texas, as issued by the Texas Board of Architectural Examiners (TBAE) OR be able to reactivate within three (3) months of hire date, OR possess a current and active Architect License in another state and be able to receive a license in Texas by reciprocal transfer within six (6) months of hire date, or; Engineering License in the State of Texas, as issued by the Texas Board of Professional Engineers and Land Surveyors (TBPELS) OR be able to reactivate within three (3) months of hire date, OR possess a current and active Architect License in another state and be able to receive a license in Texas by reciprocal transfer within six (6) months of hire date, or; Landscape Architect in the State of Texas, as issued by the Texas Board of Architectural Examiners (TBAE) OR be able to reactivate within three (3) months of hire date, OR possess a current and active Architect License in another state and be able to receive a license in Texas by reciprocal transfer within six (6) months of hire date. Current Certified Job Order Contracting Professional (CJP) certification issue by the Center for JOC Excellence; Current Project Management Professional (PMP) certification as issued by the Project Management Institute. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of Project Management theories and practices applicable to a broad range of building project scopes; Knowledge of operational requirements needed for the design and construction of a wide variety of facilities; Knowledge of building systems; Knowledge of procedures used to evaluate a contractor's or designer's performance; Knowledge of building codes and local, state, and federal laws and regulations relevant to the administration of a building project (International Building Code; Americans with Disabilities Act; NFPA 101 - Life Safety; OSHA); Knowledge of Project Management processes, tools, and techniques; Knowledge of the construction process, construction management techniques, proper construction contract documentation, and building operations; Knowledge of construction cost estimating, especially line-item unit pricing for JOC projects; Knowledge of building project activities and resource scheduling; Knowledge of Construction quality control and quality assurance planning, execution and management; Knowledge of alternative energy technologies, Sustainable Design, and Leadership in Energy and Environmental Design (LEED) principles; Knowledge of architectural and/or engineering design principles, site planning, practices, methods, systems, and processes. Knowledge of professional consultant selection and construction procurement methods used by governmental agencies under Texas state law; Knowledge of outdoor resource-based recreational facilities and their supporting infrastructure requirements; Knowledge of Building Owners and Managers Association methods and practices for governmental and commercial buildings; Skill in using MS Word, Excel, Access, Outlook, and Project; Skill in using RS Means Online Cost Estimating for construction projects; Skill in effective verbal and written communication; Skill in project management monitoring; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in using critical path management scheduling software and schedule analysis techniques; Skill in meeting deadlines; Skill in estimating project design costs; Skill in negotiating comprehensive scopes and budgets using various methods; Skill in negotiating Design and Construction contracts; Skill in reviewing construction specifications and construction documents; Skill in coordinating construction inspection and sampling/testing schedules for projects; Skill in managing programs; Skill in managing several projects simultaneously; Skill in making independent, sound, and timely decisions; Skill in addressing changes in scope or schedule; Skill in directing project resources to achieve the timely delivery of project deliverables; Ability to exercise sound judgement in making critical decisions. Ability to analyze complex information and develop plans to identified and address issues; Ability to establish and maintain effective working relationships; Ability to prepare reports and charts; Ability to communicate effectively; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to build, motivate, and sustain effective teams; Ability to work independently with little supervision; Ability to influence outcomes and persuade others; Ability to effectively conduct public meetings and make presentations to large groups; Ability to persuade or motivate external contractors, sub-contractors or internal division and department colleagues to adopt action conforming to specific goals in response to project objective; Ability to enforce project specifications and building codes; Ability to make decisions involving major impacts on project cost and time; Ability to establish program goals and objectives; Ability to identify program risks and gaps; Ability to accept and manage change; Ability to plan, assign, and/or supervise the work of others; Ability to train others; Ability to perform policy, program, and fiscal analysis; Ability to perform manual labor including, lifting supplies and materials up to 30 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to perform work from 8:00 a.m. to 5:00 p.m., Monday through Friday; Required to adjust to changing schedules and work overtime as necessary; Required to periodically perform manual labor including, lifting supplies and materials up to 50 lbs.; Required to safely operate a state vehicle; Required to travel 30% with possible overnight stays; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 30, 2024, 11:59:00 PM