Summary WORKING FOR THE CITY OF MCKINNEY
Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES
City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION
This position will assists in coordinating, planning, implementing recreation programs, trips, special events, volunteers, instructors, and participants, assists with membership recruitment, program evaluation, and activity marketing. The emphasis will be in the administration of the customer service desk, customer relations and customer memberships. Additionally, the position will perform administration duties, including but not limited to; record keeping, reporting, purchasing, and program budgets. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES
In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Learn and demonstrate an understanding of how team, department, and City goals are interconnected.
- Contribute to a positive work culture.
- Ability to assess his/her work performance or the work performance of the team.
- Contribute to the development of others and/or the working unit or overall organization.
- Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities.
- Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same.
OTHER JOB FUNCTIONS:
- Provides positive and enthusiastic customer service to all members and guests.
- Upholds excellent customer service standards, including proper phone etiquette, greeting members, saying goodbye and inviting them back.
- Promotes the facility, programs and services to members and guests.
- Assists with staff relating issues, including but not limited to: selection and hiring, training, coaching, and mentoring of staff.
- Assists in the planning, organizing, and implementation of recreation programs. Oversees a variety of recreation programs, ordering supplies, and collecting membership registration.
- Answers phones and provides information to the public.
- Recruits volunteers and works to retain them; administers the Volunteer Program for the center.
- Works independently and is responsible for overseeing activities at varied locations. Sets up and takes down at facilities and areas for special events, including nights, weekends, and holidays.
- Prioritizes tasks and completes them within specified time frames.
- Assists in recruiting, training, supervising, and directing instructors, and participants.
- Collects activity and registration records and makes requests well in advance for budgetary recommendations, prepares reports describing and evaluating programs at completion of activity and identifies methods and areas to improve.
- Ensures appropriate supplies, equipment and materials are on hand and advises supervisor in advance of program equipment and supply needs.
- Performs necessary manual labor and skilled tasks that may require lifting heavy objects, stooping, bending and twisting.
- Complies with all City of McKinney policies and procedures.
- Adhere to assigned work schedule as outlines in city and department policies and procedures.
KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS
- Meets and greets citizens and members of the public, and ensures the smooth operation of the front desk area, providing courteous and efficient services.
- Performs and assists with computerized registration, correspondence, public relations, record keeping and reports.
- Assist with special events and facility rentals.
- Resolve customer questions/complaints.
- Perform other duties as assigned or directed.
Required Qualifications MINIMUM QUALIFICATIONS
- Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
- Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided.
- Basic Microsoft Office including Outlook, Excel and Publisher
- Ability to produce desired work outcomes, including quality, quantity, and timeliness.
- Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
- Knowledge of community resources available for kids, teens and adults.
- Skill to build professional relationships with internal staff and customers.
- Skill to communicate effectively both orally and in writing.
- Ability to problem solve, plan and organize.
- Skill to create programs for kids, teens and adults, including those aged 50 years and over, as needed.
- Skill to using computers and related office software.
- Skill to handle multiple tasks and prioritizing.
- Ability to work with frequent interruptions.
- Skill to work well with people of all ages.
- Skill to design, create, market and promote programs.
- Skill to establish and maintain good working relationships with other city employees and the public.
- Ability to interact in a professional, respectful, and ethical manner at all times.
- Has the ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect.
- Offers flexibility and adaptability, especially during times of change.
Bachelor degree in the field of Parks and Recreation, or closely related field; supplemented by one (1) to (2) years previous experience and/or training involving recreation programming; or equivalent combination of education, training, and experience. Must have current CPR/First Aid and AED certificate within three (3) months of employment.Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS
Non-Smoker Preferred CONDITIONS OF EMPLOYMENT
Physical Demands/Supplemental PHYSICAL DEMANDS
- Must pass a drug screen and background check.
- Must have Class C Texas Driver's License
- Must be comfortable to drive a 14 passenger van
- Must be able to work evenings, weekends, and/or holidays.
Tasks involve the regular and, at times, sustained performance of moderately physically demanding work, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and that may involve the lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (20-50 pounds). WORK ENVIRONMENT
Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or pathogenic substances.
The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status
Closing Date/Time: Continuous