MOHAVE COUNTY, AZ
Lake Havasu City, AZ, United States
Job Summary Mohave County Community Services Department is currently recruiting for a Program Representative in the Workforce Development division in the Lake Havasu City location. *This is a Grant Funded Position* Performs professional level work in delivery of career coaching services for participants of employment and training programs in the areas of employment competency, outreach service, vocational placement or other related activities as defined by program and grant requirements awarded to the Mohave County Arizona@Work Job Center. REPORTS TO Work is performed under direction of a higher level of authority. SUPERVISION EXERCISED The employee is expected to exercise initiative and independent judgment in performing program activities in accordance and ensuring compliance with established policies, procedures, regulations and requirements. Essential Job Functions Implements program requirements of the Workforce Innovation & Opportunity Act relating to adult, dislocated workers and/or youth participants; determines eligibility for program enrollment based on income criteria and priorities of service; explains program rules, regulations, and procedures to participants; enrolls participants and prepares employment and training plans; provides on-going case management and career coaching to support plan implementation. Creates and updates hard copy and electronic database client files by recording each contact made with clients and families; maintains records required for active participants and for follow-up after these clients are exited from the program. Serves as a liaison between clients and community agencies; collaborates with relevant agencies to create and work toward unified case management plans. Maintains an awareness of local job market and opportunities to assist in providing guidance to clients; may attend job fairs, conduct special workshops, presentations, group orientations, or perform other training and outreach services. Counsels and assists clients in understanding causes of and contributing factors to their barriers to employment and persuades them to identify and utilize personal and external resources to resolve or alleviate those barriers. Assesses participant need for support services; provides remedial budget counseling and evaluates participant income/expenses, determining means to resolve financial gaps. Researches, recommends and administers assessment instruments; evaluates and interprets results of assessment instruments such as, but not limited to: Test of Adult Basic Education (TABE), WorkKeys, O*Net and others. Reviews, and teaches employment competency curriculum to include pre-employment, work maturity, and soft skills. Reviews classwork and documentation for employment competency program. May participate on relevant committees, councils and/or boards, as assigned. SECONDARY JOB FUNCTIONS Performs related work as required. Performs special assignments as requested. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications A Bachelor's degree in education, social work or other related field. Two (2) years case management experience that includes the provision of training in employment competency, job skills or other skills design to develop and enhance an individual's employable knowledge, skills and abilities in acquiring future employment. Or any equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must possess a valid State of Arizona Driver's License at the start of employment and maintain said license while employed in this position. Must provide an acceptable three (3) year driving history at no cost to the County. Knowledge, Skills & Abilities Knowledge of: Mohave County Rules, Administrative Procedures, Code of Ethics, and department policies, rules, regulations, and procedures. Current state and federal labor laws and of labor relations practices and activities. Understanding, interpreting and applying pertinent federal and state laws and regulations, technical materials and departmental procedures to the planning, coordinating, and performing of activities associated with employment competency activities and program responsibilities of the Mohave County One-Stop Career Center. Workforce-related and social service agencies and programs available in the community. Development/implementation of employment competency and job skills curriculum. Effective interviewing and counseling techniques. Training and instructional methods and techniques used in the development and enhancement of an individual's knowledge, skills and abilities in preparation for employment. Employment practices and procedures. Current policies and regulations governing eligibility for clients. Job market trends including occupational requirements of employers in the community. Principles and practices of leadership and supervision. Modern office practices and procedures. Skill in: Teaching principles and instructional methods and techniques. The operation of computer hardware and software and peripherals, calculators, and electronic presentation equipment. Ability to: Effectively aid others in learning employment competencies and job skills. Develop curricula and/or design projects for individuals and groups to enhance employment competency; develop and revise supporting testing/training materials and manuals. Conduct teaching sessions and develop and obtain appropriate teaching materials. Plan, organize, coordinate, implement, and develop programs. Set priorities, assign, schedule, train, supervise and evaluate work activities and to persuade assigned personnel effectively. Apply pertinent federal and state laws and regulations. Analyze and evaluate data collected to develop and prepare concise, orderly recommendations and reports in a timely manner. Communicate clearly and concisely, both orally and in writing. Maintain accurate and up-to-date records and documentation. Analyze situations and determine appropriate or alternative actions. Make decisions in accordance with established policies and regulations. Establish and maintain cooperative working relationships with those contacted in the course of work.
Mar 08, 2024
Full Time
Job Summary Mohave County Community Services Department is currently recruiting for a Program Representative in the Workforce Development division in the Lake Havasu City location. *This is a Grant Funded Position* Performs professional level work in delivery of career coaching services for participants of employment and training programs in the areas of employment competency, outreach service, vocational placement or other related activities as defined by program and grant requirements awarded to the Mohave County Arizona@Work Job Center. REPORTS TO Work is performed under direction of a higher level of authority. SUPERVISION EXERCISED The employee is expected to exercise initiative and independent judgment in performing program activities in accordance and ensuring compliance with established policies, procedures, regulations and requirements. Essential Job Functions Implements program requirements of the Workforce Innovation & Opportunity Act relating to adult, dislocated workers and/or youth participants; determines eligibility for program enrollment based on income criteria and priorities of service; explains program rules, regulations, and procedures to participants; enrolls participants and prepares employment and training plans; provides on-going case management and career coaching to support plan implementation. Creates and updates hard copy and electronic database client files by recording each contact made with clients and families; maintains records required for active participants and for follow-up after these clients are exited from the program. Serves as a liaison between clients and community agencies; collaborates with relevant agencies to create and work toward unified case management plans. Maintains an awareness of local job market and opportunities to assist in providing guidance to clients; may attend job fairs, conduct special workshops, presentations, group orientations, or perform other training and outreach services. Counsels and assists clients in understanding causes of and contributing factors to their barriers to employment and persuades them to identify and utilize personal and external resources to resolve or alleviate those barriers. Assesses participant need for support services; provides remedial budget counseling and evaluates participant income/expenses, determining means to resolve financial gaps. Researches, recommends and administers assessment instruments; evaluates and interprets results of assessment instruments such as, but not limited to: Test of Adult Basic Education (TABE), WorkKeys, O*Net and others. Reviews, and teaches employment competency curriculum to include pre-employment, work maturity, and soft skills. Reviews classwork and documentation for employment competency program. May participate on relevant committees, councils and/or boards, as assigned. SECONDARY JOB FUNCTIONS Performs related work as required. Performs special assignments as requested. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications A Bachelor's degree in education, social work or other related field. Two (2) years case management experience that includes the provision of training in employment competency, job skills or other skills design to develop and enhance an individual's employable knowledge, skills and abilities in acquiring future employment. Or any equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must possess a valid State of Arizona Driver's License at the start of employment and maintain said license while employed in this position. Must provide an acceptable three (3) year driving history at no cost to the County. Knowledge, Skills & Abilities Knowledge of: Mohave County Rules, Administrative Procedures, Code of Ethics, and department policies, rules, regulations, and procedures. Current state and federal labor laws and of labor relations practices and activities. Understanding, interpreting and applying pertinent federal and state laws and regulations, technical materials and departmental procedures to the planning, coordinating, and performing of activities associated with employment competency activities and program responsibilities of the Mohave County One-Stop Career Center. Workforce-related and social service agencies and programs available in the community. Development/implementation of employment competency and job skills curriculum. Effective interviewing and counseling techniques. Training and instructional methods and techniques used in the development and enhancement of an individual's knowledge, skills and abilities in preparation for employment. Employment practices and procedures. Current policies and regulations governing eligibility for clients. Job market trends including occupational requirements of employers in the community. Principles and practices of leadership and supervision. Modern office practices and procedures. Skill in: Teaching principles and instructional methods and techniques. The operation of computer hardware and software and peripherals, calculators, and electronic presentation equipment. Ability to: Effectively aid others in learning employment competencies and job skills. Develop curricula and/or design projects for individuals and groups to enhance employment competency; develop and revise supporting testing/training materials and manuals. Conduct teaching sessions and develop and obtain appropriate teaching materials. Plan, organize, coordinate, implement, and develop programs. Set priorities, assign, schedule, train, supervise and evaluate work activities and to persuade assigned personnel effectively. Apply pertinent federal and state laws and regulations. Analyze and evaluate data collected to develop and prepare concise, orderly recommendations and reports in a timely manner. Communicate clearly and concisely, both orally and in writing. Maintain accurate and up-to-date records and documentation. Analyze situations and determine appropriate or alternative actions. Make decisions in accordance with established policies and regulations. Establish and maintain cooperative working relationships with those contacted in the course of work.
MOHAVE COUNTY, AZ
As assigned within Mohave County, AZ, United States
Job Summary Mohave County Community Services is currently recruiting for 2 Program Representatives in the Workforce Development Division 1 in the La Paz County, AZ location and 1 in the Kingman, AZ location. *This is a Grant Funded Position* Performs professional level work in delivery of career coaching services for participants of employment and training programs in the areas of employment competency, outreach service, vocational placement or other related activities as defined by program and grant requirements awarded to the Mohave County Arizona@Work Job Center. REPORTS TO Work is performed under direction of a higher level of authority. SUPERVISION EXERCISED The employee is expected to exercise initiative and independent judgment in performing program activities in accordance and ensuring compliance with established policies, procedures, regulations and requirements. Essential Job Functions Implements program requirements of the Workforce Innovation & Opportunity Act and the Quest Disaster recovery National Dislocated Worker Grant relating to adult, dislocated workers and/or youth participants; determines eligibility for program enrollment based on income criteria and priorities of service; explains program rules, regulations, and procedures to participants; enrolls participants and prepares employment and training plans; provides on-going case management and career coaching to support plan implementation. Creates and updates hard copy and electronic database client files by recording each contact made with clients and families; maintains records required for active participants and for follow-up after these clients are exited from the program. Serves as a liaison between clients and community agencies; collaborates with relevant agencies to create and work toward unified case management plans. Maintains an awareness of local job market and opportunities to assist in providing guidance to clients; may attend job fairs, conduct special workshops, presentations, group orientations, or perform other training and outreach services. Counsels and assists clients in understanding causes of and contributing factors to their barriers to employment and persuades them to identify and utilize personal and external resources to resolve or alleviate those barriers. Assesses participant need for support services; provides remedial budget counseling and evaluates participant income/expenses, determining means to resolve financial gaps. Researches, recommends and administers assessment instruments; evaluates and interprets results of assessment instruments such as, but not limited to: Test of Adult Basic Education (TABE), WorkKeys, O*Net and others. Reviews, and teaches employment competency curriculum to include pre-employment, work maturity, and soft skills. Reviews classwork and documentation for employment competency program. May participate on relevant committees, councils and/or boards, as assigned. SECONDARY JOB FUNCTIONS Performs related work as required. Performs special assignments as requested. Performs related work as required under the local approved policies and procedures for the Quest Disaster Recovery National Dislocated Worker Grant Program. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications A Bachelor's degree in education, social work or other related field. Two (2) years case management experience that includes the provision of training in employment competency, job skills or other skills design to develop and enhance an individual's employable knowledge, skills and abilities in acquiring future employment. Or any equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must possess a valid State of Arizona Driver's License at the start of employment and maintain said license while employed in this position. Must provide an acceptable three (3) year driving history at no cost to the County. Knowledge, Skills & Abilities Knowledge of: Mohave County Rules, Administrative Procedures, Code of Ethics, and department policies, rules, regulations, and procedures. Current state and federal labor laws and of labor relations practices and activities. Understanding, interpreting and applying pertinent federal and state laws and regulations, technical materials and departmental procedures to the planning, coordinating, and performing of activities associated with employment competency activities and program responsibilities of the Mohave County One-Stop Career Center. Workforce-related and social service agencies and programs available in the community. Development/implementation of employment competency and job skills curriculum. Effective interviewing and counseling techniques. Training and instructional methods and techniques used in the development and enhancement of an individual's knowledge, skills and abilities in preparation for employment. Employment practices and procedures. Current policies and regulations governing eligibility for clients. Job market trends including occupational requirements of employers in the community. Principles and practices of leadership and supervision. Modern office practices and procedures. Skill in: Teaching principles and instructional methods and techniques. The operation of computer hardware and software and peripherals, calculators, and electronic presentation equipment. Ability to: Effectively aid others in learning employment competencies and job skills. Develop curricula and/or design projects for individuals and groups to enhance employment competency; develop and revise supporting testing/training materials and manuals. Conduct teaching sessions and develop and obtain appropriate teaching materials. Plan, organize, coordinate, implement, and develop programs. Set priorities, assign, schedule, train, supervise and evaluate work activities and to persuade assigned personnel effectively. Apply pertinent federal and state laws and regulations. Analyze and evaluate data collected to develop and prepare concise, orderly recommendations and reports in a timely manner. Communicate clearly and concisely, both orally and in writing. Maintain accurate and up-to-date records and documentation. Analyze situations and determine appropriate or alternative actions. Make decisions in accordance with established policies and regulations. Establish and maintain cooperative working relationships with those contacted in the course of work.
Mar 08, 2024
Full Time
Job Summary Mohave County Community Services is currently recruiting for 2 Program Representatives in the Workforce Development Division 1 in the La Paz County, AZ location and 1 in the Kingman, AZ location. *This is a Grant Funded Position* Performs professional level work in delivery of career coaching services for participants of employment and training programs in the areas of employment competency, outreach service, vocational placement or other related activities as defined by program and grant requirements awarded to the Mohave County Arizona@Work Job Center. REPORTS TO Work is performed under direction of a higher level of authority. SUPERVISION EXERCISED The employee is expected to exercise initiative and independent judgment in performing program activities in accordance and ensuring compliance with established policies, procedures, regulations and requirements. Essential Job Functions Implements program requirements of the Workforce Innovation & Opportunity Act and the Quest Disaster recovery National Dislocated Worker Grant relating to adult, dislocated workers and/or youth participants; determines eligibility for program enrollment based on income criteria and priorities of service; explains program rules, regulations, and procedures to participants; enrolls participants and prepares employment and training plans; provides on-going case management and career coaching to support plan implementation. Creates and updates hard copy and electronic database client files by recording each contact made with clients and families; maintains records required for active participants and for follow-up after these clients are exited from the program. Serves as a liaison between clients and community agencies; collaborates with relevant agencies to create and work toward unified case management plans. Maintains an awareness of local job market and opportunities to assist in providing guidance to clients; may attend job fairs, conduct special workshops, presentations, group orientations, or perform other training and outreach services. Counsels and assists clients in understanding causes of and contributing factors to their barriers to employment and persuades them to identify and utilize personal and external resources to resolve or alleviate those barriers. Assesses participant need for support services; provides remedial budget counseling and evaluates participant income/expenses, determining means to resolve financial gaps. Researches, recommends and administers assessment instruments; evaluates and interprets results of assessment instruments such as, but not limited to: Test of Adult Basic Education (TABE), WorkKeys, O*Net and others. Reviews, and teaches employment competency curriculum to include pre-employment, work maturity, and soft skills. Reviews classwork and documentation for employment competency program. May participate on relevant committees, councils and/or boards, as assigned. SECONDARY JOB FUNCTIONS Performs related work as required. Performs special assignments as requested. Performs related work as required under the local approved policies and procedures for the Quest Disaster Recovery National Dislocated Worker Grant Program. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications A Bachelor's degree in education, social work or other related field. Two (2) years case management experience that includes the provision of training in employment competency, job skills or other skills design to develop and enhance an individual's employable knowledge, skills and abilities in acquiring future employment. Or any equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must possess a valid State of Arizona Driver's License at the start of employment and maintain said license while employed in this position. Must provide an acceptable three (3) year driving history at no cost to the County. Knowledge, Skills & Abilities Knowledge of: Mohave County Rules, Administrative Procedures, Code of Ethics, and department policies, rules, regulations, and procedures. Current state and federal labor laws and of labor relations practices and activities. Understanding, interpreting and applying pertinent federal and state laws and regulations, technical materials and departmental procedures to the planning, coordinating, and performing of activities associated with employment competency activities and program responsibilities of the Mohave County One-Stop Career Center. Workforce-related and social service agencies and programs available in the community. Development/implementation of employment competency and job skills curriculum. Effective interviewing and counseling techniques. Training and instructional methods and techniques used in the development and enhancement of an individual's knowledge, skills and abilities in preparation for employment. Employment practices and procedures. Current policies and regulations governing eligibility for clients. Job market trends including occupational requirements of employers in the community. Principles and practices of leadership and supervision. Modern office practices and procedures. Skill in: Teaching principles and instructional methods and techniques. The operation of computer hardware and software and peripherals, calculators, and electronic presentation equipment. Ability to: Effectively aid others in learning employment competencies and job skills. Develop curricula and/or design projects for individuals and groups to enhance employment competency; develop and revise supporting testing/training materials and manuals. Conduct teaching sessions and develop and obtain appropriate teaching materials. Plan, organize, coordinate, implement, and develop programs. Set priorities, assign, schedule, train, supervise and evaluate work activities and to persuade assigned personnel effectively. Apply pertinent federal and state laws and regulations. Analyze and evaluate data collected to develop and prepare concise, orderly recommendations and reports in a timely manner. Communicate clearly and concisely, both orally and in writing. Maintain accurate and up-to-date records and documentation. Analyze situations and determine appropriate or alternative actions. Make decisions in accordance with established policies and regulations. Establish and maintain cooperative working relationships with those contacted in the course of work.
Announcement Number: 44488 Open to all qualified persons. Posted 10/09/2023 Close Date: 04/10/2024 Recruiter: ANA MARIA ORNELLAS Phone: (775)684-0151 Email: aornellas@admin.nv.gov Applications accepted for another 12 Days 18 Hrs 46 Mins The Position Health Program Specialists plan, develop, implement and evaluate health services and activities; develop goals, objectives, program requirements and procedures; provide technical information regarding specialized health related conditions; and participate and provide support to various committees, advisory boards and other work groups. Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action. A Health Program Specialist 2 is requested for the Immunization Program as a section of the Bureau of Child, Family & Community Wellness in the Division of Public and Behavioral Health. Location is 4150 Technology Way, Suite 210, Carson City NV 89706. This position serves as the Quality Assurance and Vaccines for Children (VFC) Program Unit Manager. The incumbent must hold an RN license. Responsibilities include developing, implementing and providing oversight of Program quality assurance projects statewide, providing oversight and management of VFC Unit activities, developing and delivering immunization provider education, developing annual objectives, activities, and performance measures, ensuring compliance with grant requirements and activities (including required reporting), serving as the primary clinical immunization subject matter expert for immunization providers, the public, partners/stakeholders, staff and Division administration, actively engaging with immunization stakeholders and providing leadership as Program representative, and providing direct supervision and direction to the Health Program Specialist 1 Vaccine Manager. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-10_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in public health, health science, social or behavioral science or closely related field applicable to the program area and three years of professional health-related experience which included at least two of the following areas: researching, collecting and analyzing data and statistics, developing objectives, protocols and procedures; providing health education services to target groups or the general public; evaluating program effectiveness and accomplishment of desired outcomes to meet federal, agency, or other standards and guidelines; providing prevention, identification or treatment services to individuals or populations who have been diagnosed or are at risk of contracting life and health threatening diseases and/or conditions; preparing grant applications and budgets and developing, preparing and administering contracts and reports related to health services; and/or investigation and prevention of communicable or chronic diseases; OR Associate's degree from an accredited college or university in public health, health science, social or behavioral science, or closely related field and four years of professional experience as described above; OR graduation from high school or equivalent education and five years of professional experience as described above; OR one year of experience as a Health Program Specialist I in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements Some positions require professional licensure, certification or registration at the time of appointment and as a condition of continuing employment. This position requires a valid driver's license at time of appointment and as a condition of continuing employment. A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204
Mar 28, 2024
Full Time
Announcement Number: 44488 Open to all qualified persons. Posted 10/09/2023 Close Date: 04/10/2024 Recruiter: ANA MARIA ORNELLAS Phone: (775)684-0151 Email: aornellas@admin.nv.gov Applications accepted for another 12 Days 18 Hrs 46 Mins The Position Health Program Specialists plan, develop, implement and evaluate health services and activities; develop goals, objectives, program requirements and procedures; provide technical information regarding specialized health related conditions; and participate and provide support to various committees, advisory boards and other work groups. Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action. A Health Program Specialist 2 is requested for the Immunization Program as a section of the Bureau of Child, Family & Community Wellness in the Division of Public and Behavioral Health. Location is 4150 Technology Way, Suite 210, Carson City NV 89706. This position serves as the Quality Assurance and Vaccines for Children (VFC) Program Unit Manager. The incumbent must hold an RN license. Responsibilities include developing, implementing and providing oversight of Program quality assurance projects statewide, providing oversight and management of VFC Unit activities, developing and delivering immunization provider education, developing annual objectives, activities, and performance measures, ensuring compliance with grant requirements and activities (including required reporting), serving as the primary clinical immunization subject matter expert for immunization providers, the public, partners/stakeholders, staff and Division administration, actively engaging with immunization stakeholders and providing leadership as Program representative, and providing direct supervision and direction to the Health Program Specialist 1 Vaccine Manager. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-10_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in public health, health science, social or behavioral science or closely related field applicable to the program area and three years of professional health-related experience which included at least two of the following areas: researching, collecting and analyzing data and statistics, developing objectives, protocols and procedures; providing health education services to target groups or the general public; evaluating program effectiveness and accomplishment of desired outcomes to meet federal, agency, or other standards and guidelines; providing prevention, identification or treatment services to individuals or populations who have been diagnosed or are at risk of contracting life and health threatening diseases and/or conditions; preparing grant applications and budgets and developing, preparing and administering contracts and reports related to health services; and/or investigation and prevention of communicable or chronic diseases; OR Associate's degree from an accredited college or university in public health, health science, social or behavioral science, or closely related field and four years of professional experience as described above; OR graduation from high school or equivalent education and five years of professional experience as described above; OR one year of experience as a Health Program Specialist I in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements Some positions require professional licensure, certification or registration at the time of appointment and as a condition of continuing employment. This position requires a valid driver's license at time of appointment and as a condition of continuing employment. A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204
Announcement Number: 44488 Open to all qualified persons. Posted 10/09/2023 Close Date: 04/10/2024 Recruiter: ANA MARIA ORNELLAS Phone: (775)684-0151 Email: aornellas@admin.nv.gov Applications accepted for another 12 Days 18 Hrs 46 Mins The Position Health Program Specialists plan, develop, implement and evaluate health services and activities; develop goals, objectives, program requirements and procedures; provide technical information regarding specialized health related conditions; and participate and provide support to various committees, advisory boards and other work groups. Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action. A Health Program Specialist 2 is requested for the Immunization Program as a section of the Bureau of Child, Family & Community Wellness in the Division of Public and Behavioral Health. Location is 4150 Technology Way, Suite 210, Carson City NV 89706. This position serves as the Quality Assurance and Vaccines for Children (VFC) Program Unit Manager. The incumbent must hold an RN license. Responsibilities include developing, implementing and providing oversight of Program quality assurance projects statewide, providing oversight and management of VFC Unit activities, developing and delivering immunization provider education, developing annual objectives, activities, and performance measures, ensuring compliance with grant requirements and activities (including required reporting), serving as the primary clinical immunization subject matter expert for immunization providers, the public, partners/stakeholders, staff and Division administration, actively engaging with immunization stakeholders and providing leadership as Program representative, and providing direct supervision and direction to the Health Program Specialist 1 Vaccine Manager. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-10_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in public health, health science, social or behavioral science or closely related field applicable to the program area and three years of professional health-related experience which included at least two of the following areas: researching, collecting and analyzing data and statistics, developing objectives, protocols and procedures; providing health education services to target groups or the general public; evaluating program effectiveness and accomplishment of desired outcomes to meet federal, agency, or other standards and guidelines; providing prevention, identification or treatment services to individuals or populations who have been diagnosed or are at risk of contracting life and health threatening diseases and/or conditions; preparing grant applications and budgets and developing, preparing and administering contracts and reports related to health services; and/or investigation and prevention of communicable or chronic diseases; OR Associate's degree from an accredited college or university in public health, health science, social or behavioral science, or closely related field and four years of professional experience as described above; OR graduation from high school or equivalent education and five years of professional experience as described above; OR one year of experience as a Health Program Specialist I in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements Some positions require professional licensure, certification or registration at the time of appointment and as a condition of continuing employment. This position requires a valid driver's license at time of appointment and as a condition of continuing employment. A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204
Mar 28, 2024
Full Time
Announcement Number: 44488 Open to all qualified persons. Posted 10/09/2023 Close Date: 04/10/2024 Recruiter: ANA MARIA ORNELLAS Phone: (775)684-0151 Email: aornellas@admin.nv.gov Applications accepted for another 12 Days 18 Hrs 46 Mins The Position Health Program Specialists plan, develop, implement and evaluate health services and activities; develop goals, objectives, program requirements and procedures; provide technical information regarding specialized health related conditions; and participate and provide support to various committees, advisory boards and other work groups. Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action. A Health Program Specialist 2 is requested for the Immunization Program as a section of the Bureau of Child, Family & Community Wellness in the Division of Public and Behavioral Health. Location is 4150 Technology Way, Suite 210, Carson City NV 89706. This position serves as the Quality Assurance and Vaccines for Children (VFC) Program Unit Manager. The incumbent must hold an RN license. Responsibilities include developing, implementing and providing oversight of Program quality assurance projects statewide, providing oversight and management of VFC Unit activities, developing and delivering immunization provider education, developing annual objectives, activities, and performance measures, ensuring compliance with grant requirements and activities (including required reporting), serving as the primary clinical immunization subject matter expert for immunization providers, the public, partners/stakeholders, staff and Division administration, actively engaging with immunization stakeholders and providing leadership as Program representative, and providing direct supervision and direction to the Health Program Specialist 1 Vaccine Manager. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-10_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in public health, health science, social or behavioral science or closely related field applicable to the program area and three years of professional health-related experience which included at least two of the following areas: researching, collecting and analyzing data and statistics, developing objectives, protocols and procedures; providing health education services to target groups or the general public; evaluating program effectiveness and accomplishment of desired outcomes to meet federal, agency, or other standards and guidelines; providing prevention, identification or treatment services to individuals or populations who have been diagnosed or are at risk of contracting life and health threatening diseases and/or conditions; preparing grant applications and budgets and developing, preparing and administering contracts and reports related to health services; and/or investigation and prevention of communicable or chronic diseases; OR Associate's degree from an accredited college or university in public health, health science, social or behavioral science, or closely related field and four years of professional experience as described above; OR graduation from high school or equivalent education and five years of professional experience as described above; OR one year of experience as a Health Program Specialist I in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements Some positions require professional licensure, certification or registration at the time of appointment and as a condition of continuing employment. This position requires a valid driver's license at time of appointment and as a condition of continuing employment. A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204
Announcement Number: 44488 Open to all qualified persons. Posted 10/09/2023 Close Date: 04/10/2024 Recruiter: ANA MARIA ORNELLAS Phone: (775)684-0151 Email: aornellas@admin.nv.gov Applications accepted for another 12 Days 18 Hrs 46 Mins The Position Health Program Specialists plan, develop, implement and evaluate health services and activities; develop goals, objectives, program requirements and procedures; provide technical information regarding specialized health related conditions; and participate and provide support to various committees, advisory boards and other work groups. Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action. A Health Program Specialist 2 is requested for the Immunization Program as a section of the Bureau of Child, Family & Community Wellness in the Division of Public and Behavioral Health. Location is 4150 Technology Way, Suite 210, Carson City NV 89706. This position serves as the Quality Assurance and Vaccines for Children (VFC) Program Unit Manager. The incumbent must hold an RN license. Responsibilities include developing, implementing and providing oversight of Program quality assurance projects statewide, providing oversight and management of VFC Unit activities, developing and delivering immunization provider education, developing annual objectives, activities, and performance measures, ensuring compliance with grant requirements and activities (including required reporting), serving as the primary clinical immunization subject matter expert for immunization providers, the public, partners/stakeholders, staff and Division administration, actively engaging with immunization stakeholders and providing leadership as Program representative, and providing direct supervision and direction to the Health Program Specialist 1 Vaccine Manager. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-10_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in public health, health science, social or behavioral science or closely related field applicable to the program area and three years of professional health-related experience which included at least two of the following areas: researching, collecting and analyzing data and statistics, developing objectives, protocols and procedures; providing health education services to target groups or the general public; evaluating program effectiveness and accomplishment of desired outcomes to meet federal, agency, or other standards and guidelines; providing prevention, identification or treatment services to individuals or populations who have been diagnosed or are at risk of contracting life and health threatening diseases and/or conditions; preparing grant applications and budgets and developing, preparing and administering contracts and reports related to health services; and/or investigation and prevention of communicable or chronic diseases; OR Associate's degree from an accredited college or university in public health, health science, social or behavioral science, or closely related field and four years of professional experience as described above; OR graduation from high school or equivalent education and five years of professional experience as described above; OR one year of experience as a Health Program Specialist I in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements Some positions require professional licensure, certification or registration at the time of appointment and as a condition of continuing employment. This position requires a valid driver's license at time of appointment and as a condition of continuing employment. A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204
Mar 28, 2024
Full Time
Announcement Number: 44488 Open to all qualified persons. Posted 10/09/2023 Close Date: 04/10/2024 Recruiter: ANA MARIA ORNELLAS Phone: (775)684-0151 Email: aornellas@admin.nv.gov Applications accepted for another 12 Days 18 Hrs 46 Mins The Position Health Program Specialists plan, develop, implement and evaluate health services and activities; develop goals, objectives, program requirements and procedures; provide technical information regarding specialized health related conditions; and participate and provide support to various committees, advisory boards and other work groups. Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action. A Health Program Specialist 2 is requested for the Immunization Program as a section of the Bureau of Child, Family & Community Wellness in the Division of Public and Behavioral Health. Location is 4150 Technology Way, Suite 210, Carson City NV 89706. This position serves as the Quality Assurance and Vaccines for Children (VFC) Program Unit Manager. The incumbent must hold an RN license. Responsibilities include developing, implementing and providing oversight of Program quality assurance projects statewide, providing oversight and management of VFC Unit activities, developing and delivering immunization provider education, developing annual objectives, activities, and performance measures, ensuring compliance with grant requirements and activities (including required reporting), serving as the primary clinical immunization subject matter expert for immunization providers, the public, partners/stakeholders, staff and Division administration, actively engaging with immunization stakeholders and providing leadership as Program representative, and providing direct supervision and direction to the Health Program Specialist 1 Vaccine Manager. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-10_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in public health, health science, social or behavioral science or closely related field applicable to the program area and three years of professional health-related experience which included at least two of the following areas: researching, collecting and analyzing data and statistics, developing objectives, protocols and procedures; providing health education services to target groups or the general public; evaluating program effectiveness and accomplishment of desired outcomes to meet federal, agency, or other standards and guidelines; providing prevention, identification or treatment services to individuals or populations who have been diagnosed or are at risk of contracting life and health threatening diseases and/or conditions; preparing grant applications and budgets and developing, preparing and administering contracts and reports related to health services; and/or investigation and prevention of communicable or chronic diseases; OR Associate's degree from an accredited college or university in public health, health science, social or behavioral science, or closely related field and four years of professional experience as described above; OR graduation from high school or equivalent education and five years of professional experience as described above; OR one year of experience as a Health Program Specialist I in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements Some positions require professional licensure, certification or registration at the time of appointment and as a condition of continuing employment. This position requires a valid driver's license at time of appointment and as a condition of continuing employment. A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204
State of Nevada
Gardnerville, Nevada, United States
Announcement Number: 44488 Open to all qualified persons. Posted 10/09/2023 Close Date: 04/10/2024 Recruiter: ANA MARIA ORNELLAS Phone: (775)684-0151 Email: aornellas@admin.nv.gov Applications accepted for another 12 Days 18 Hrs 46 Mins The Position Health Program Specialists plan, develop, implement and evaluate health services and activities; develop goals, objectives, program requirements and procedures; provide technical information regarding specialized health related conditions; and participate and provide support to various committees, advisory boards and other work groups. Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action. A Health Program Specialist 2 is requested for the Immunization Program as a section of the Bureau of Child, Family & Community Wellness in the Division of Public and Behavioral Health. Location is 4150 Technology Way, Suite 210, Carson City NV 89706. This position serves as the Quality Assurance and Vaccines for Children (VFC) Program Unit Manager. The incumbent must hold an RN license. Responsibilities include developing, implementing and providing oversight of Program quality assurance projects statewide, providing oversight and management of VFC Unit activities, developing and delivering immunization provider education, developing annual objectives, activities, and performance measures, ensuring compliance with grant requirements and activities (including required reporting), serving as the primary clinical immunization subject matter expert for immunization providers, the public, partners/stakeholders, staff and Division administration, actively engaging with immunization stakeholders and providing leadership as Program representative, and providing direct supervision and direction to the Health Program Specialist 1 Vaccine Manager. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-10_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in public health, health science, social or behavioral science or closely related field applicable to the program area and three years of professional health-related experience which included at least two of the following areas: researching, collecting and analyzing data and statistics, developing objectives, protocols and procedures; providing health education services to target groups or the general public; evaluating program effectiveness and accomplishment of desired outcomes to meet federal, agency, or other standards and guidelines; providing prevention, identification or treatment services to individuals or populations who have been diagnosed or are at risk of contracting life and health threatening diseases and/or conditions; preparing grant applications and budgets and developing, preparing and administering contracts and reports related to health services; and/or investigation and prevention of communicable or chronic diseases; OR Associate's degree from an accredited college or university in public health, health science, social or behavioral science, or closely related field and four years of professional experience as described above; OR graduation from high school or equivalent education and five years of professional experience as described above; OR one year of experience as a Health Program Specialist I in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements Some positions require professional licensure, certification or registration at the time of appointment and as a condition of continuing employment. This position requires a valid driver's license at time of appointment and as a condition of continuing employment. A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204
Mar 28, 2024
Full Time
Announcement Number: 44488 Open to all qualified persons. Posted 10/09/2023 Close Date: 04/10/2024 Recruiter: ANA MARIA ORNELLAS Phone: (775)684-0151 Email: aornellas@admin.nv.gov Applications accepted for another 12 Days 18 Hrs 46 Mins The Position Health Program Specialists plan, develop, implement and evaluate health services and activities; develop goals, objectives, program requirements and procedures; provide technical information regarding specialized health related conditions; and participate and provide support to various committees, advisory boards and other work groups. Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action. A Health Program Specialist 2 is requested for the Immunization Program as a section of the Bureau of Child, Family & Community Wellness in the Division of Public and Behavioral Health. Location is 4150 Technology Way, Suite 210, Carson City NV 89706. This position serves as the Quality Assurance and Vaccines for Children (VFC) Program Unit Manager. The incumbent must hold an RN license. Responsibilities include developing, implementing and providing oversight of Program quality assurance projects statewide, providing oversight and management of VFC Unit activities, developing and delivering immunization provider education, developing annual objectives, activities, and performance measures, ensuring compliance with grant requirements and activities (including required reporting), serving as the primary clinical immunization subject matter expert for immunization providers, the public, partners/stakeholders, staff and Division administration, actively engaging with immunization stakeholders and providing leadership as Program representative, and providing direct supervision and direction to the Health Program Specialist 1 Vaccine Manager. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-10_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in public health, health science, social or behavioral science or closely related field applicable to the program area and three years of professional health-related experience which included at least two of the following areas: researching, collecting and analyzing data and statistics, developing objectives, protocols and procedures; providing health education services to target groups or the general public; evaluating program effectiveness and accomplishment of desired outcomes to meet federal, agency, or other standards and guidelines; providing prevention, identification or treatment services to individuals or populations who have been diagnosed or are at risk of contracting life and health threatening diseases and/or conditions; preparing grant applications and budgets and developing, preparing and administering contracts and reports related to health services; and/or investigation and prevention of communicable or chronic diseases; OR Associate's degree from an accredited college or university in public health, health science, social or behavioral science, or closely related field and four years of professional experience as described above; OR graduation from high school or equivalent education and five years of professional experience as described above; OR one year of experience as a Health Program Specialist I in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements Some positions require professional licensure, certification or registration at the time of appointment and as a condition of continuing employment. This position requires a valid driver's license at time of appointment and as a condition of continuing employment. A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204
City of Los Angeles
City Of Los Angeles, California, United States
DUTIES ANNUAL SALARY $58,484 to $103,272 $58,484 to $85,482; $61,700 to $90,201; $70,637 to $109,272 NOTES : Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions. DUTIES Police Service Representatives are civilian employees of the Los Angeles Police Department; and are assigned to Communications Division. Police Service Representatives utilize multiple screens, radio frequencies, and a Computer Aided Dispatch (CAD) system to receive and differentiate 911 and non-emergency telephone calls from the public, dispatch police patrol cars to calls for service, critical incidents and emergencies, access law enforcement databases and provide support information to police officers. This initial assignment is designated as a temporary training position; employment in this position will be limited to twelve months, during which time employees must successfully complete a comprehensive training program. Upon successful completion of the training program, employees will receive regular appointments to the class of Police Service Representative and begin a six-month probationary period in the Communications Division. REQUIREMENT(S)/MINIMUM QUALIFICATION(S) A qualifying score on the Police Service Representative Multiple-Choice test. SELECTIVE CERTIFICATION In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require the ability to speak or write a language other than English. Only persons who have the necessary language skills may be certified in order of standing on the eligible list to fill such positions. If you have the ability to speak or write a language other than English, indicate this language in the appropriate box on the application. WHERE TO APPLY & APPLICATION DEADLINE Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the “Apply” icon . On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity . NOTE : Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter. APPLICATION DEADLINE City applications and the Job Preview WILL ONLY BE ACCEPTED ON-LINE during the following filling dates: APPLICATION FILING DATES: February 16, 2024 to March 03, 2024 March 15, 2024 to March 31, 2024 April 12, 2024 to April 30, 2024 This examination may close without prior notice at any time after a sufficient number of applications have been received. For administrative purposes, filing may close periodically and reopen the following day. In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the multiple-choice test in the following order: 1) Applicants currently employed by the City of Los Angeles who meet the minimum requirements, or are on a reserve list; 2) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs in the order that applications were received. Applicants not selected to be tested may re-apply in a subsequent filing period in order to be considered for that period's selection process. SELECTION PROCESS Examination Weights: Multiple-Choice Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Qualifying Interview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100% The qualifying multiple-choice test is the CritiCall computerized test. The test will include a series of short, separately timed subtests, which measure verbal skill, reasoning, memory, perceptual ability, and multi-tasking. Approximately one-half of these subtests are presented on audio. This test is not a replacement for the hearing test that will be conducted in the medical evaluation for candidates who receive a conditional job offer. A passing score on the qualifying multiple-choice test does not substitute for successful completion of the medical examination. Candidates will be notified later by e-mail of the date, time, and location of the multiple-choice test, which will be administered in a single, half-day session in Los Angeles. Multiple-choice test dates are anticipated to be held for the following admin periods: APPLICATION FILING DATES: MULTIPLE-CHOICE TEST: February 16, 2024 to March 03, 2024 April 13 and April 14, 2024 April 20 and April 21, 2024 March 15, 2024 to, March 31, 2024 May 04 and May 05, 2024 May 11 and May 12, 2024 April 12, 2024 to April 30, 2024 June 01 and June 02, 2024 June 08 and June 09, 2024 All candidates who receive a passing score on the qualifying multiple-choice test will be invited to participate in the interview. The examination score will be based entirely on an evaluation of the candidate's personal and professional qualifications by interview. In the interview, emphasis will be placed on the adequacy of the candidate's experience, training, and personal qualifications as they relate to: judgment and decision-making; attention to detail; stress tolerance; customer service; flexibility; oral communication; listening; and other necessary skills and abilities. Candidates will be notified by e-mail of the date, time, and location of the interviews, which may be held in Los Angeles or on-line. The City of Los Angeles does not accept CritiCall test scores from other agencies in lieu of taking the multiple-choice test. Candidates seeking more information regarding the CritiCall test may navigate the resources provided by going to: https://criticall911.com/dispatcher-testing/applicants/ . Additional job analysis information can be obtained by going to http://per.lacity.org/index.cfm?content=jobanalyses and clicking on Competencies under Police Service Representative. If you receive a conditional job offer, appointment is subject to a MEDICAL EXAMINATION . Candidates must be determined to be medically qualified to perform the essential duties of a Police Service Representative. Candidates must undergo a comprehensive medical examination given by a City physician. In accordance with Civil Service Rule 13.1, part of the medical examination may include a PSYCHOLOGICAL EVALUATION, only on an as-needed basis. The psychological evaluation will evaluate psychological factors related to successful job performance to determine if you are suited for the difficult and stressful occupation of Police Service Representative. NOTES : As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability, and, upon request, will provide reasonable accommodations to ensure equal access to programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf .Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.This examination is based on a content validation study, and as provided by Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate inspection.A final average score of 70% on the interview is required to be placed on the eligible list.Candidates may retake this examination only once every 180 days. Based on City policy, you may be required to undergo mandatory DRUG and ALCOHOL screening testing prior to and during employment in this class.Your name may be removed from the eligible list after six (6) months.Your rank on the employment list may change as scores of candidates from other administrations of the examination are merged onto one list.In accordance with Civil Service Rule 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22, and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Notice : If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers. THIS EXAMINATION IS TO BE GIVEN ONLYON AN OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome. There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: http://per.lacity.org/bens/index.html Closing Date/Time: 3/31/2024 11:59 PM Pacific
Mar 16, 2024
Full Time
DUTIES ANNUAL SALARY $58,484 to $103,272 $58,484 to $85,482; $61,700 to $90,201; $70,637 to $109,272 NOTES : Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions. DUTIES Police Service Representatives are civilian employees of the Los Angeles Police Department; and are assigned to Communications Division. Police Service Representatives utilize multiple screens, radio frequencies, and a Computer Aided Dispatch (CAD) system to receive and differentiate 911 and non-emergency telephone calls from the public, dispatch police patrol cars to calls for service, critical incidents and emergencies, access law enforcement databases and provide support information to police officers. This initial assignment is designated as a temporary training position; employment in this position will be limited to twelve months, during which time employees must successfully complete a comprehensive training program. Upon successful completion of the training program, employees will receive regular appointments to the class of Police Service Representative and begin a six-month probationary period in the Communications Division. REQUIREMENT(S)/MINIMUM QUALIFICATION(S) A qualifying score on the Police Service Representative Multiple-Choice test. SELECTIVE CERTIFICATION In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require the ability to speak or write a language other than English. Only persons who have the necessary language skills may be certified in order of standing on the eligible list to fill such positions. If you have the ability to speak or write a language other than English, indicate this language in the appropriate box on the application. WHERE TO APPLY & APPLICATION DEADLINE Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the “Apply” icon . On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity . NOTE : Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter. APPLICATION DEADLINE City applications and the Job Preview WILL ONLY BE ACCEPTED ON-LINE during the following filling dates: APPLICATION FILING DATES: February 16, 2024 to March 03, 2024 March 15, 2024 to March 31, 2024 April 12, 2024 to April 30, 2024 This examination may close without prior notice at any time after a sufficient number of applications have been received. For administrative purposes, filing may close periodically and reopen the following day. In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the multiple-choice test in the following order: 1) Applicants currently employed by the City of Los Angeles who meet the minimum requirements, or are on a reserve list; 2) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs in the order that applications were received. Applicants not selected to be tested may re-apply in a subsequent filing period in order to be considered for that period's selection process. SELECTION PROCESS Examination Weights: Multiple-Choice Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Qualifying Interview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100% The qualifying multiple-choice test is the CritiCall computerized test. The test will include a series of short, separately timed subtests, which measure verbal skill, reasoning, memory, perceptual ability, and multi-tasking. Approximately one-half of these subtests are presented on audio. This test is not a replacement for the hearing test that will be conducted in the medical evaluation for candidates who receive a conditional job offer. A passing score on the qualifying multiple-choice test does not substitute for successful completion of the medical examination. Candidates will be notified later by e-mail of the date, time, and location of the multiple-choice test, which will be administered in a single, half-day session in Los Angeles. Multiple-choice test dates are anticipated to be held for the following admin periods: APPLICATION FILING DATES: MULTIPLE-CHOICE TEST: February 16, 2024 to March 03, 2024 April 13 and April 14, 2024 April 20 and April 21, 2024 March 15, 2024 to, March 31, 2024 May 04 and May 05, 2024 May 11 and May 12, 2024 April 12, 2024 to April 30, 2024 June 01 and June 02, 2024 June 08 and June 09, 2024 All candidates who receive a passing score on the qualifying multiple-choice test will be invited to participate in the interview. The examination score will be based entirely on an evaluation of the candidate's personal and professional qualifications by interview. In the interview, emphasis will be placed on the adequacy of the candidate's experience, training, and personal qualifications as they relate to: judgment and decision-making; attention to detail; stress tolerance; customer service; flexibility; oral communication; listening; and other necessary skills and abilities. Candidates will be notified by e-mail of the date, time, and location of the interviews, which may be held in Los Angeles or on-line. The City of Los Angeles does not accept CritiCall test scores from other agencies in lieu of taking the multiple-choice test. Candidates seeking more information regarding the CritiCall test may navigate the resources provided by going to: https://criticall911.com/dispatcher-testing/applicants/ . Additional job analysis information can be obtained by going to http://per.lacity.org/index.cfm?content=jobanalyses and clicking on Competencies under Police Service Representative. If you receive a conditional job offer, appointment is subject to a MEDICAL EXAMINATION . Candidates must be determined to be medically qualified to perform the essential duties of a Police Service Representative. Candidates must undergo a comprehensive medical examination given by a City physician. In accordance with Civil Service Rule 13.1, part of the medical examination may include a PSYCHOLOGICAL EVALUATION, only on an as-needed basis. The psychological evaluation will evaluate psychological factors related to successful job performance to determine if you are suited for the difficult and stressful occupation of Police Service Representative. NOTES : As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability, and, upon request, will provide reasonable accommodations to ensure equal access to programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf .Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.This examination is based on a content validation study, and as provided by Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate inspection.A final average score of 70% on the interview is required to be placed on the eligible list.Candidates may retake this examination only once every 180 days. Based on City policy, you may be required to undergo mandatory DRUG and ALCOHOL screening testing prior to and during employment in this class.Your name may be removed from the eligible list after six (6) months.Your rank on the employment list may change as scores of candidates from other administrations of the examination are merged onto one list.In accordance with Civil Service Rule 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22, and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Notice : If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers. THIS EXAMINATION IS TO BE GIVEN ONLYON AN OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome. There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: http://per.lacity.org/bens/index.html Closing Date/Time: 3/31/2024 11:59 PM Pacific
Customer Service Representative (Bilingual Required) Job Description Department(s): Customer Service Reports to: Supervisor Customer Service FLSA status: Non-Exempt Salary Grade: C - $43,281 - $61,798 Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Thursday, March 28, 2024 at 11:59 PM. Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. About CalOptima Health Are you looking for a career that changes lives? As the single largest health plan in Orange County, CalOptima Health serves one in three residents with health insurance programs for low-income children, adults, seniors and people with disabilities. Our 1,500 employees are valued for their individual perspectives and contributions and benefit from flexible work schedules, recognition and opportunities to grow. If you're looking for a rewarding career supporting a meaningful mission, along with generous benefits and recognition, consider joining us at CalOptima Health! About the Position The Customer Service Representative (CSR) will be the first line of contact for CalOptima Health's members and providers. The incumbent will assist members and providers with questions and/or complaints related to the Medi-Cal programs for Orange County. The incumbent will provide information regarding eligibility, enrollment, benefits and services to CalOptima Health's eligible members and providers. Duties & Responsibilities: Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically. Communicates, builds and maintains internal and external relationships by prompt and accurate service delivery. Identifies and communicates challenges that might arise with the use of professional judgment while adhering to departmental policies and procedures. Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction. Maintains departmental productivity and quality standards. Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction. Serves as a resource for other team members. Completes other projects and duties as assigned. Experience & Education: High School diploma or equivalent required. 6 months of experience in a call center capacity required. Typing speed of 35 words per minute (WPM) required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese) required. Preferred Qualifications: 6 months of Medi-Cal/Medicaid or health services experience. Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, employee may be required to move about the organization. Employee must be able to sit for extended periods of time, as well as work at the computer for long periods. Employee is required to use hands and fingers, especially for typing on the computer and using the mouse. Must also be able to reach with hands and arms and must occasionally lift office supply boxes or laptop, up to 25 pounds. Employee must be able to communicate, particularly for regular phone use, in meetings, face-to-face interaction and while presenting. Work Environment: Moderate noise levels due to call center operations. Frequent interruptions are common. Office temperatures are controlled and comfortable. About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/4556 Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-0daca2de3ebd5743941ee48f0e57a9b5
Mar 08, 2024
Full Time
Customer Service Representative (Bilingual Required) Job Description Department(s): Customer Service Reports to: Supervisor Customer Service FLSA status: Non-Exempt Salary Grade: C - $43,281 - $61,798 Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Thursday, March 28, 2024 at 11:59 PM. Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. About CalOptima Health Are you looking for a career that changes lives? As the single largest health plan in Orange County, CalOptima Health serves one in three residents with health insurance programs for low-income children, adults, seniors and people with disabilities. Our 1,500 employees are valued for their individual perspectives and contributions and benefit from flexible work schedules, recognition and opportunities to grow. If you're looking for a rewarding career supporting a meaningful mission, along with generous benefits and recognition, consider joining us at CalOptima Health! About the Position The Customer Service Representative (CSR) will be the first line of contact for CalOptima Health's members and providers. The incumbent will assist members and providers with questions and/or complaints related to the Medi-Cal programs for Orange County. The incumbent will provide information regarding eligibility, enrollment, benefits and services to CalOptima Health's eligible members and providers. Duties & Responsibilities: Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically. Communicates, builds and maintains internal and external relationships by prompt and accurate service delivery. Identifies and communicates challenges that might arise with the use of professional judgment while adhering to departmental policies and procedures. Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction. Maintains departmental productivity and quality standards. Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction. Serves as a resource for other team members. Completes other projects and duties as assigned. Experience & Education: High School diploma or equivalent required. 6 months of experience in a call center capacity required. Typing speed of 35 words per minute (WPM) required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese) required. Preferred Qualifications: 6 months of Medi-Cal/Medicaid or health services experience. Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, employee may be required to move about the organization. Employee must be able to sit for extended periods of time, as well as work at the computer for long periods. Employee is required to use hands and fingers, especially for typing on the computer and using the mouse. Must also be able to reach with hands and arms and must occasionally lift office supply boxes or laptop, up to 25 pounds. Employee must be able to communicate, particularly for regular phone use, in meetings, face-to-face interaction and while presenting. Work Environment: Moderate noise levels due to call center operations. Frequent interruptions are common. Office temperatures are controlled and comfortable. About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/4556 Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-0daca2de3ebd5743941ee48f0e57a9b5
Announcement Number: 46819 Open to all qualified persons. Posted 03/28/2024 Close Date: 04/11/2024 Recruiter: MELISSA PONTILLO Email: mpontillo@admin.nv.gov Applications accepted for another 14 Days 6 Hrs 55 Mins The Position Emergency Medical Services Representatives promote and regulate the quality of pre-hospital care through inspection and permitting of ambulance services, licensure of attendants, and coordination of emergency medical training. The Emergency Medical Services Representative II performs the range of duties described above and in addition, is responsible for developing and implementing Emergency Medical Technician and Paramedic training statewide. This position is with the Emergency Medical Systems program in Elko NV. This position will assist agencies with: compliance certifications, licenses and permit applications; inspections and training; technical assistance on service meetings, boards and program development; and sharing pertinent information to agencies and the public. Read and understand a variety of documents; apply basic arithmetic to determine correctness of ambulance run reports write concise, logical and grammatically correct reports to detail violations of regulations and with other duties as assigned. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-10_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and three years of experience in emergency medical services or closely related field, one year of which was in a medical regulatory capacity or as a supervisor with a licensed ambulance service or related governmental entity; OR one year of experience as an Emergency Medical Services Representative I with the State of Nevada; OR an equivalent combination of education and experience. Special Requirements A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204
Mar 29, 2024
Full Time
Announcement Number: 46819 Open to all qualified persons. Posted 03/28/2024 Close Date: 04/11/2024 Recruiter: MELISSA PONTILLO Email: mpontillo@admin.nv.gov Applications accepted for another 14 Days 6 Hrs 55 Mins The Position Emergency Medical Services Representatives promote and regulate the quality of pre-hospital care through inspection and permitting of ambulance services, licensure of attendants, and coordination of emergency medical training. The Emergency Medical Services Representative II performs the range of duties described above and in addition, is responsible for developing and implementing Emergency Medical Technician and Paramedic training statewide. This position is with the Emergency Medical Systems program in Elko NV. This position will assist agencies with: compliance certifications, licenses and permit applications; inspections and training; technical assistance on service meetings, boards and program development; and sharing pertinent information to agencies and the public. Read and understand a variety of documents; apply basic arithmetic to determine correctness of ambulance run reports write concise, logical and grammatically correct reports to detail violations of regulations and with other duties as assigned. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-10_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and three years of experience in emergency medical services or closely related field, one year of which was in a medical regulatory capacity or as a supervisor with a licensed ambulance service or related governmental entity; OR one year of experience as an Emergency Medical Services Representative I with the State of Nevada; OR an equivalent combination of education and experience. Special Requirements A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. Supplemental Questionnaire : A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the application and/or Supplemental Questionnaire will result in disqualification. Applications will only be accepted on-line. DESCRIPTION THE COMMUNITY The County of Alameda is the geographic center of the San Francisco Bay Area, located on the east side of the Bay across from the San Francisco Peninsula. Commonly referred to as the “East Bay,” the region has been the fastest growing in the San Francisco Bay Area for more than two decades. The East Bay is popular due to its desirable location, incredible diversity, ideal climate, broad economic base, welcoming communities, and business opportunities. The County itself is one of the most culturally diverse regions in the country. Alameda County offers a variety of popular destinations including theatre, world-class symphony performances, dining, and many top-rated accommodations. The County is also home to many popular attractions including, The Oakland Museum, Chabot Space and Science Center, the Oakland Athletics, and Livermore and the Tri-Valley Wine Country. In addition, there are numerous parks, trails, and championship golf courses to enjoy. The University of California, Berkeley and California State University, East Bay are just two of the distinguished academic institutions serving Northern California. Urban transportation options are extremely accessible including the Oakland International Airport, the Bay Area Rapid Transit (BART) system, and the San Francisco Bay ferry system. For more information on this charming county, please visit the County of Alameda’s website at https://www.acgov.org/ THE COUNTY Established in 1853, Alameda County has a population of over 1.6 million residents making it the second largest county in the Bay Area and the seventh largest in the State. The County encompasses 14 cities including Alameda, Albany, Berkeley, Dublin, Emeryville, Fremont, Hayward, Livermore, Newark, Oakland, Piedmont, Pleasanton, San Leandro, and Union City as well as six unincorporated communities and rural areas that span a total of 738 square miles. Alameda County employs approximately 9,000 employees working in 21 different agencies and departments and has an annual budget of over $3 billion. As a major urban County, Alameda delivers a full spectrum of services, including general government and internal services, health care, social services, public works, criminal justice, and other public safety services for its community. The County celebrates the rich diversity of its workforce, which in large measure, reflects the cultural and ethnic diversity of the community it serves. The County’s mission is to enrich the lives of its residents through visionary policies and accessible, responsive, and effective services. Its vision is to be recognized as one of the best counties in which to live, work, and do business. THE POSITION This position provides direct administrative assistance to the Agency Director or designee, which may involve highly sensitive and/or confidential matters. Incumbents must use independent judgment, tact and discretion for successful performance of the work, as responsibilities may include resolution of internal management, policy and operational problems. These positions are located in various County departments and agencies. Ideal Candidate will possess: Demonstrated strong analytical skills as it relates to administrative analysis and report preparation. Exceptional organizational skills: must be able to work efficiently and effectively on multiple projects at the same time. The ability to prepare clear, accurate and effective reports, correspondence, policies, newsletters, and other written materials. The ability to interpret, explain and apply complex policies, regulations, and procedures. A demonstrated ability to establish and maintain effective working relationships with a variety of stakeholders. The proven experience exercising sound independent judgment within established policies and guidelines. Strong oral and written communication skills as a proficient and compelling writer that is able to draft press releases and speeches that are concise and grammatically correct. You are invited to review the brochure for this recruitment at the link below: Executive Program Coordinator MINIMUM QUALIFICATIONS Education: The equivalent to graduation from an accredited four-year college or university (180 quarter or 120 semester units) with major course work in business or public administration, a social science or a field related to the work (an appropriate advanced degree is desirable). (Additional professional-level administrative services or social service experience may be substituted for the education on a year-for-year basis.) AND Experience: The equivalent to four years of full-time, professional-level administrative or managerial service provision experience, preferably in a direct client service delivery setting. License: May require possession of a valid California Motor Vehicle Operator’s license. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of: • Principles and practices of direct client service delivery. • Principles of public administration. • Practices and techniques of administrative analysis and report preparation. • Principles and techniques of public information dissemination. • Computer applications related to the work. • Budgetary and financial record-keeping techniques. • Office administrative practices and procedures, including records management and the operation of standard office equipment. • Basic supervisory principles and practices. • Basic public personnel, purchasing and contract administration practices. Ability to: • Plan and conduct complex and sensitive administrative and operational studies. • Identify management and operational problems, investigate and evaluate alternatives and implement effective solutions. • Interpret, explain and apply complex policies, regulations, and procedures. • Direct the work of a small staff. • Prepare clear, accurate and effective reports, correspondence, policies, newsletters and other written materials. • Represent the agency and the County in meetings with others and make effective public presentations. • Organize and prioritize work and meet critical deadlines. • Maintain accurate records and files. • Exercise sound independent judgment within established policies and guidelines. • Establish and maintain effective working relationships with those contacted in the course of the work. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: 1) A review of applicants' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2) A review of the supplemental questionnaire to determine best qualified. Those candidates considered the best qualified will move on to the next step in the examination process. 3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components . Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs . RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN: Deadline for Filing: 5:00:00 PM Friday, April 19, 2024 Review of Minimum Qualifications: Monday, May 6, 2024 Review of Supplemental Questionnaire for Best Qualified Week of May 20, 2024 Virtual Civil Service Oral Examination Week of June 10, 2024 Notification of Results Week of June 26, 2024 TENTATIVE SELECTION PLAN: Departmental Hiring Interviews: Combined process TBD WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes.To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date offiling. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website: www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) Accidental Death and Dismemberment Insurance County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Management Paid Leave** Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. ** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com , @acgov.org , Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied. Ione Bell | Human Resources Analyst Human Resource Services, County of Alameda 510-272-6456 | Email:Ione.Bell @acgov.org www.acgov.org/hrs Disaster Service Worker All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 4/19/2024 5:00:00 PM
Mar 26, 2024
Full Time
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. Supplemental Questionnaire : A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the application and/or Supplemental Questionnaire will result in disqualification. Applications will only be accepted on-line. DESCRIPTION THE COMMUNITY The County of Alameda is the geographic center of the San Francisco Bay Area, located on the east side of the Bay across from the San Francisco Peninsula. Commonly referred to as the “East Bay,” the region has been the fastest growing in the San Francisco Bay Area for more than two decades. The East Bay is popular due to its desirable location, incredible diversity, ideal climate, broad economic base, welcoming communities, and business opportunities. The County itself is one of the most culturally diverse regions in the country. Alameda County offers a variety of popular destinations including theatre, world-class symphony performances, dining, and many top-rated accommodations. The County is also home to many popular attractions including, The Oakland Museum, Chabot Space and Science Center, the Oakland Athletics, and Livermore and the Tri-Valley Wine Country. In addition, there are numerous parks, trails, and championship golf courses to enjoy. The University of California, Berkeley and California State University, East Bay are just two of the distinguished academic institutions serving Northern California. Urban transportation options are extremely accessible including the Oakland International Airport, the Bay Area Rapid Transit (BART) system, and the San Francisco Bay ferry system. For more information on this charming county, please visit the County of Alameda’s website at https://www.acgov.org/ THE COUNTY Established in 1853, Alameda County has a population of over 1.6 million residents making it the second largest county in the Bay Area and the seventh largest in the State. The County encompasses 14 cities including Alameda, Albany, Berkeley, Dublin, Emeryville, Fremont, Hayward, Livermore, Newark, Oakland, Piedmont, Pleasanton, San Leandro, and Union City as well as six unincorporated communities and rural areas that span a total of 738 square miles. Alameda County employs approximately 9,000 employees working in 21 different agencies and departments and has an annual budget of over $3 billion. As a major urban County, Alameda delivers a full spectrum of services, including general government and internal services, health care, social services, public works, criminal justice, and other public safety services for its community. The County celebrates the rich diversity of its workforce, which in large measure, reflects the cultural and ethnic diversity of the community it serves. The County’s mission is to enrich the lives of its residents through visionary policies and accessible, responsive, and effective services. Its vision is to be recognized as one of the best counties in which to live, work, and do business. THE POSITION This position provides direct administrative assistance to the Agency Director or designee, which may involve highly sensitive and/or confidential matters. Incumbents must use independent judgment, tact and discretion for successful performance of the work, as responsibilities may include resolution of internal management, policy and operational problems. These positions are located in various County departments and agencies. Ideal Candidate will possess: Demonstrated strong analytical skills as it relates to administrative analysis and report preparation. Exceptional organizational skills: must be able to work efficiently and effectively on multiple projects at the same time. The ability to prepare clear, accurate and effective reports, correspondence, policies, newsletters, and other written materials. The ability to interpret, explain and apply complex policies, regulations, and procedures. A demonstrated ability to establish and maintain effective working relationships with a variety of stakeholders. The proven experience exercising sound independent judgment within established policies and guidelines. Strong oral and written communication skills as a proficient and compelling writer that is able to draft press releases and speeches that are concise and grammatically correct. You are invited to review the brochure for this recruitment at the link below: Executive Program Coordinator MINIMUM QUALIFICATIONS Education: The equivalent to graduation from an accredited four-year college or university (180 quarter or 120 semester units) with major course work in business or public administration, a social science or a field related to the work (an appropriate advanced degree is desirable). (Additional professional-level administrative services or social service experience may be substituted for the education on a year-for-year basis.) AND Experience: The equivalent to four years of full-time, professional-level administrative or managerial service provision experience, preferably in a direct client service delivery setting. License: May require possession of a valid California Motor Vehicle Operator’s license. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of: • Principles and practices of direct client service delivery. • Principles of public administration. • Practices and techniques of administrative analysis and report preparation. • Principles and techniques of public information dissemination. • Computer applications related to the work. • Budgetary and financial record-keeping techniques. • Office administrative practices and procedures, including records management and the operation of standard office equipment. • Basic supervisory principles and practices. • Basic public personnel, purchasing and contract administration practices. Ability to: • Plan and conduct complex and sensitive administrative and operational studies. • Identify management and operational problems, investigate and evaluate alternatives and implement effective solutions. • Interpret, explain and apply complex policies, regulations, and procedures. • Direct the work of a small staff. • Prepare clear, accurate and effective reports, correspondence, policies, newsletters and other written materials. • Represent the agency and the County in meetings with others and make effective public presentations. • Organize and prioritize work and meet critical deadlines. • Maintain accurate records and files. • Exercise sound independent judgment within established policies and guidelines. • Establish and maintain effective working relationships with those contacted in the course of the work. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: 1) A review of applicants' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2) A review of the supplemental questionnaire to determine best qualified. Those candidates considered the best qualified will move on to the next step in the examination process. 3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components . Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs . RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN: Deadline for Filing: 5:00:00 PM Friday, April 19, 2024 Review of Minimum Qualifications: Monday, May 6, 2024 Review of Supplemental Questionnaire for Best Qualified Week of May 20, 2024 Virtual Civil Service Oral Examination Week of June 10, 2024 Notification of Results Week of June 26, 2024 TENTATIVE SELECTION PLAN: Departmental Hiring Interviews: Combined process TBD WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes.To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date offiling. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website: www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) Accidental Death and Dismemberment Insurance County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Management Paid Leave** Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. ** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com , @acgov.org , Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied. Ione Bell | Human Resources Analyst Human Resource Services, County of Alameda 510-272-6456 | Email:Ione.Bell @acgov.org www.acgov.org/hrs Disaster Service Worker All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 4/19/2024 5:00:00 PM
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information EXAM NUMBER CA1662I TYPE OF RECRUITMENT OPEN COMPETITIVE FIRST DAY OF FILING: Thursday, January 4, 2024, at 8:00 A.M. (PT) THE FILING PERIOD MAY BE SUSPENDED AT ANY TIME WITHOUT PRIOR NOTICE. THIS EXAMINATION MAY REOPEN AS THE NEEDS OF THE SERVICE REQUIRE. WHO WE ARE: The County of Los Angeles (County) is the largest employer in Southern California with more than 112,000 employees across 37 departments and an operating budget of $38 billion. The County serves the needs of over 10 million residents and 88 municipalities that lie within our boundaries by providing vital public services such as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. WHAT WE DO: At the Los Angeles County (County) Department of Consumer and Business Affairs (DCBA), we are committed to fostering a fair and dynamic marketplace and enhancing the economic wellbeing of our communities. DCBA is the only local freestanding consumer protection agency in the State, and since its establishment in 1975, our resources and areas of assistance have significantly expanded. We strive to improve the lives of all consumers, tenants, homeowners, immigrants, and workers. Today, we provide a diverse range of services to the residents of the County, including investigating and assisting with consumer complaints, real estate fraud, identity theft, and elder financial abuse. We also strive to keep people housed and in mitigating displacements through our rent stabilization, tenant protections programs and our foreclosure prevention services. DCBA works to expand access to justice and ensures that residents understand their rights, protect those rights, and obtain a fair outcome through our consumer protection programs, including Small Claims Advisor, dispute resolution and mediation programs, immigration legal services, eviction prevention program, and through our Self- Help Legal Access Centers (SHLAC). DCBA also oversees the County’s cannabis regulatory framework and is committed to ensuring an equitable, sustainable, and safe marketplace. Additionally, we drive initiatives that protect workers from exploitation, human trafficking, and provide access to services for vulnerable communities including low to moderate income families, foster youth, and immigrants. DCBA prides itself on providing extraordinary customer service and ensuring equitable access to our programs and resources for all residents of the County. THE OPPORTUNITY: The Department of Consumer and Business Affairs is seeking well-qualified individuals to fill both permanent and temporary Consumer and Business Affairs Representative I vacancies throughout the department. DEFINITION: Assists in the investigation, mediation and resolution of consumer complaints and disputes, and provides information and counseling to the public on consumer complaints or small claims court procedures. CLASSIFICATION STANDARDS: Positions allocable to this entry level class receive close supervision from higher level staff in the performance of tasks on a variety of consumer matters, including real estate, small claims court, mediation, dispute resolution, and other programs. Incumbents learn to develop increasing skill in preparation for handling routine tasks and must demonstrate the ability to deal effectively with the public. Positions assigned to small claims advisory functions receive supervision from higher level staff in responding to inquires from the public concerning the small claims process, make appropriate referrals to other agencies, and may provide information about the statutes underlying small claims disputes. Incumbents develop a working knowledge of small claims court statutes, procedures and court rules; develop a working knowledge of consumer protection statutes underlying small claims disputes; and learn how to make appropriate referrals. Essential Job Functions As the Consumer and Business Affairs Representative I, your responsibilities will include but are not limited to the following: Assists in providing resources and information to consumers, workers, immigrants, tenants, property owners/landlords, litigants, disputants, business representatives and others on consumer laws, labor laws, real estate matters, small claims court procedures, dispute resolution, housing and tenant protection, immigration, cannabis regulations, and other department programs. Gathers pertinent information to determine if the complaint is warranted and makes referrals if needed. Assists in the review of allegations of misrepresentation of consumer products and services, unfair, unethical, or deceptive business practices, and violations of County ordinances, consumer protection laws and regulations by researching and applying appropriate laws/rules/regulations, etc. in order to counsel or determine the validity and accuracy of the allegations. Assists in the investigation and resolution of complaints involving disputes between consumers, tenants, landlords, businesses and others by researching and applying appropriate laws/rules/regulations in order to resolve or mediate a complaint. Assists in the interviewing of consumers , workers, landlords, tenants, business representatives, lenders, servicers, and disputants to ascertain factual information concerning their inquiry or complaint Applies the procedures, statutes, regulations, ordinances, and rules governing consumer services when responding to inquiries from the public by researching laws/rules/regulations, attending seminars/trainings/conferences and utilizing resources (e.g., Civil Code, Code of Civil Procedures, Business and Professions Code, etc.) in order to communicate with the public effectively and to educate the public on their rights and responsibilities. Assists the public in completing services forms by answering and clarifying form questions to ensure the forms are completed accurately. Assists in reviewing and evaluating correspondence from consumers, businesses, litigants, lenders, servicers, landlord, tenants, workers, employers, and disputants to determine if their action has brought a complaint or dispute to resolution; contacts the parties to obtain additional information or verify resolution of a complaint or dispute. Participate in field investigations of consumer complaints by visiting locations, going undercover and conducting consumer after interviews, in order to ensure that businesses are complying with laws/rules/regulations, as needed. Assists in maintaining records of investigation, conciliation, and mediation activities by keeping up to date and accurate case notes, and consumer/business information; scanning documents in order to retain documentation. Assist in conducting financial navigation sessions , providing consumer protection and financial empowerment presentations on a variety of topics to consumer groups. Assist in conducting best practices and environmental scans of issues relevant to trends in financial empowerment initiatives for domestic violence survivors. Assist in developing program flyers, social media content, e-newsletters, and providing suggestions for social media calendar formatting. Research public records and other data sources as necessary to assist the public by attending trainings and working under the direction of higher level staff in order to effectively assist the public in understanding their rights and responsibilities and to evaluate the merit of complaints. Disseminates printed information to the public on all matters relating to the services of the department by providing educational material letters to educate the public on their rights and responsibilities. Attend community events and give presentations concerning consumer related service matters and department programs to the public by hosting and attending government and public agency speaking engagements in order to educate the public on their rights and responsibilities, and to create awareness of Consumer Affairs services, as needed. Disseminates printed information to the public on all matters relating to the services of the department by providing educational material letters to educate the public on their rights and responsibilities. Maintains records of contacts with the public and tabulates statistics as needed by administering surveys and keeping records of the number of individuals assisted in order to analyze consumer trends, and to determine where other services may be needed. Prepares various documents (e.g., investigation reports, Board reports, letters/emails, etc.) to communicate pertinent information to the target audience. Staffs a branch office as needed Requirements OPTION 1 Six (6) months of experience assisting the public in a consumer protection agency. OPTION 2 One (1) year of experience assisting the public in the solution of problems related to law or legal services, employment, housing, credit, loans, insurance, real estate, landlord - tenant, court procedures, dispute settlement, mediation, or similar services. OPTION 3 An Associate's degree or higher* in Consumer Science, Business Administration, Communications, Administration of Justice, Political Science, Law, Public Administration or a closely related field from an accredited college or university. OPTION 4 Completion of a paralegal training program** from an accredited agency, college, or university. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: 2 - Light. This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. SELECTION REQUIREMENTS INFORMATION: *In order to receive credit for an associate degree or higher , you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows that you have completed the degree requirements attached with your application at the time of filing or send by email to ahsu@dcba.lacounty.gov within seven (7) calendar days from application submission. Foreign studies must be evaluated by an academic credential evaluation agency and deemed to be equivalent to degrees from the United States . **In order to receive credit for completion of a paralegal training program , you must include a legible copy of your paralegal certificate with your application at the time of filing or send by email to ahsu@dcba.lacounty.gov within seven (7) calendar days from application submission. Withhold Information No withholds will be allowed for this examination. Required experience must be fully met and indicated on the application on the last day of filling. Out-of-class will not be accepted for this examination. SPECIAL INFORMATION The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Additional Information EXAMINATION CONTENT: A Multiple Choice and/or Simulation Assessment, weighted 100%, This examination will consist of a multiple choice and/or simulation assessment, weighted 100% covering: Customer Focus, Learning Potential, Responsibility, and Working with Information. Candidates must achieve a passing score of 70% or higher on the examination to be added onto the eligible list. MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. NOTES : All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add ahsu@dcba.lacounty.gov , csears@hr.lacounty.gov , info@govenmentjobs.com , talencentral@shl.com , noreply@proctoru.com and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Please check your email regularly for this important test notification. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. TEST PREPARATION Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help in preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/. Please click on "Find a Job" and then "Job Search Toolkit." Test Preparation Information is located under the "Employment Test Assistance" section. Additional practice tests are available at http://www.shldirect.com/practice_tests.html. ELIGIBILITY INFORMATION The names of candidates receiving a passing score in the examination will be added to the Eligible Register in the order of their score group for a period of three (3) months following the date of eligibility. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY THREE (3) MONTHS . SELECTIVE CERTIFICATION In accordance with TITLE 5 - PERSONNEL, APPENDIX 1 (Civil Service Rule 11.03) of the Los Angeles County Code, Selective Certification may be used for some positions that require special skills and/or training. The Department of Consumer and Business Affairs may establish a Selective Certification to canvass applicants to identify eligible candidates who have a fluency in a particular language. SPECIAL INFORMATION The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . VACANCY INFORMATION The resulting eligible list for this examination will be used to fill both permanent and temporary vacancies in the Department of Consumer and Business Affairs. AVAILABLE SHIFT: Any Appointees may be required to work any shift including evenings, nights, weekends and holidays in any area of Los Angeles County and may be subject to transfer at any time. APPLICATION AND FILING INFORMATION: Applications must be filed online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Any required documents must be submitted within seven (7) calendar days from application submission to AHsu@dcba.lacounty.gov . Apply online by clicking on the green “Apply” button at the top right of this posting. You can also track the status of your application using this website. Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED. Fill out the application and supplemental questionnaire completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements . Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. IMPORTANT NOTE: SOCIAL SECURITY NUMBER Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD All applicants must file their application online using their OWN user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. Department Contact Name: Alvin Hsu, Exam Analyst Department Contact Phone: (213) 948-2895 Department Contact E-mail: AHsu@dcba.lacounty .gov California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (213) 948-2895 Teletype Phone Number: (800) 899-4099 Alternate Teletype Phone Number: (800) 897- 0077 For detailed information, please click here
Mar 08, 2024
Variable Shift
Position/Program Information EXAM NUMBER CA1662I TYPE OF RECRUITMENT OPEN COMPETITIVE FIRST DAY OF FILING: Thursday, January 4, 2024, at 8:00 A.M. (PT) THE FILING PERIOD MAY BE SUSPENDED AT ANY TIME WITHOUT PRIOR NOTICE. THIS EXAMINATION MAY REOPEN AS THE NEEDS OF THE SERVICE REQUIRE. WHO WE ARE: The County of Los Angeles (County) is the largest employer in Southern California with more than 112,000 employees across 37 departments and an operating budget of $38 billion. The County serves the needs of over 10 million residents and 88 municipalities that lie within our boundaries by providing vital public services such as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. WHAT WE DO: At the Los Angeles County (County) Department of Consumer and Business Affairs (DCBA), we are committed to fostering a fair and dynamic marketplace and enhancing the economic wellbeing of our communities. DCBA is the only local freestanding consumer protection agency in the State, and since its establishment in 1975, our resources and areas of assistance have significantly expanded. We strive to improve the lives of all consumers, tenants, homeowners, immigrants, and workers. Today, we provide a diverse range of services to the residents of the County, including investigating and assisting with consumer complaints, real estate fraud, identity theft, and elder financial abuse. We also strive to keep people housed and in mitigating displacements through our rent stabilization, tenant protections programs and our foreclosure prevention services. DCBA works to expand access to justice and ensures that residents understand their rights, protect those rights, and obtain a fair outcome through our consumer protection programs, including Small Claims Advisor, dispute resolution and mediation programs, immigration legal services, eviction prevention program, and through our Self- Help Legal Access Centers (SHLAC). DCBA also oversees the County’s cannabis regulatory framework and is committed to ensuring an equitable, sustainable, and safe marketplace. Additionally, we drive initiatives that protect workers from exploitation, human trafficking, and provide access to services for vulnerable communities including low to moderate income families, foster youth, and immigrants. DCBA prides itself on providing extraordinary customer service and ensuring equitable access to our programs and resources for all residents of the County. THE OPPORTUNITY: The Department of Consumer and Business Affairs is seeking well-qualified individuals to fill both permanent and temporary Consumer and Business Affairs Representative I vacancies throughout the department. DEFINITION: Assists in the investigation, mediation and resolution of consumer complaints and disputes, and provides information and counseling to the public on consumer complaints or small claims court procedures. CLASSIFICATION STANDARDS: Positions allocable to this entry level class receive close supervision from higher level staff in the performance of tasks on a variety of consumer matters, including real estate, small claims court, mediation, dispute resolution, and other programs. Incumbents learn to develop increasing skill in preparation for handling routine tasks and must demonstrate the ability to deal effectively with the public. Positions assigned to small claims advisory functions receive supervision from higher level staff in responding to inquires from the public concerning the small claims process, make appropriate referrals to other agencies, and may provide information about the statutes underlying small claims disputes. Incumbents develop a working knowledge of small claims court statutes, procedures and court rules; develop a working knowledge of consumer protection statutes underlying small claims disputes; and learn how to make appropriate referrals. Essential Job Functions As the Consumer and Business Affairs Representative I, your responsibilities will include but are not limited to the following: Assists in providing resources and information to consumers, workers, immigrants, tenants, property owners/landlords, litigants, disputants, business representatives and others on consumer laws, labor laws, real estate matters, small claims court procedures, dispute resolution, housing and tenant protection, immigration, cannabis regulations, and other department programs. Gathers pertinent information to determine if the complaint is warranted and makes referrals if needed. Assists in the review of allegations of misrepresentation of consumer products and services, unfair, unethical, or deceptive business practices, and violations of County ordinances, consumer protection laws and regulations by researching and applying appropriate laws/rules/regulations, etc. in order to counsel or determine the validity and accuracy of the allegations. Assists in the investigation and resolution of complaints involving disputes between consumers, tenants, landlords, businesses and others by researching and applying appropriate laws/rules/regulations in order to resolve or mediate a complaint. Assists in the interviewing of consumers , workers, landlords, tenants, business representatives, lenders, servicers, and disputants to ascertain factual information concerning their inquiry or complaint Applies the procedures, statutes, regulations, ordinances, and rules governing consumer services when responding to inquiries from the public by researching laws/rules/regulations, attending seminars/trainings/conferences and utilizing resources (e.g., Civil Code, Code of Civil Procedures, Business and Professions Code, etc.) in order to communicate with the public effectively and to educate the public on their rights and responsibilities. Assists the public in completing services forms by answering and clarifying form questions to ensure the forms are completed accurately. Assists in reviewing and evaluating correspondence from consumers, businesses, litigants, lenders, servicers, landlord, tenants, workers, employers, and disputants to determine if their action has brought a complaint or dispute to resolution; contacts the parties to obtain additional information or verify resolution of a complaint or dispute. Participate in field investigations of consumer complaints by visiting locations, going undercover and conducting consumer after interviews, in order to ensure that businesses are complying with laws/rules/regulations, as needed. Assists in maintaining records of investigation, conciliation, and mediation activities by keeping up to date and accurate case notes, and consumer/business information; scanning documents in order to retain documentation. Assist in conducting financial navigation sessions , providing consumer protection and financial empowerment presentations on a variety of topics to consumer groups. Assist in conducting best practices and environmental scans of issues relevant to trends in financial empowerment initiatives for domestic violence survivors. Assist in developing program flyers, social media content, e-newsletters, and providing suggestions for social media calendar formatting. Research public records and other data sources as necessary to assist the public by attending trainings and working under the direction of higher level staff in order to effectively assist the public in understanding their rights and responsibilities and to evaluate the merit of complaints. Disseminates printed information to the public on all matters relating to the services of the department by providing educational material letters to educate the public on their rights and responsibilities. Attend community events and give presentations concerning consumer related service matters and department programs to the public by hosting and attending government and public agency speaking engagements in order to educate the public on their rights and responsibilities, and to create awareness of Consumer Affairs services, as needed. Disseminates printed information to the public on all matters relating to the services of the department by providing educational material letters to educate the public on their rights and responsibilities. Maintains records of contacts with the public and tabulates statistics as needed by administering surveys and keeping records of the number of individuals assisted in order to analyze consumer trends, and to determine where other services may be needed. Prepares various documents (e.g., investigation reports, Board reports, letters/emails, etc.) to communicate pertinent information to the target audience. Staffs a branch office as needed Requirements OPTION 1 Six (6) months of experience assisting the public in a consumer protection agency. OPTION 2 One (1) year of experience assisting the public in the solution of problems related to law or legal services, employment, housing, credit, loans, insurance, real estate, landlord - tenant, court procedures, dispute settlement, mediation, or similar services. OPTION 3 An Associate's degree or higher* in Consumer Science, Business Administration, Communications, Administration of Justice, Political Science, Law, Public Administration or a closely related field from an accredited college or university. OPTION 4 Completion of a paralegal training program** from an accredited agency, college, or university. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: 2 - Light. This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. SELECTION REQUIREMENTS INFORMATION: *In order to receive credit for an associate degree or higher , you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows that you have completed the degree requirements attached with your application at the time of filing or send by email to ahsu@dcba.lacounty.gov within seven (7) calendar days from application submission. Foreign studies must be evaluated by an academic credential evaluation agency and deemed to be equivalent to degrees from the United States . **In order to receive credit for completion of a paralegal training program , you must include a legible copy of your paralegal certificate with your application at the time of filing or send by email to ahsu@dcba.lacounty.gov within seven (7) calendar days from application submission. Withhold Information No withholds will be allowed for this examination. Required experience must be fully met and indicated on the application on the last day of filling. Out-of-class will not be accepted for this examination. SPECIAL INFORMATION The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Additional Information EXAMINATION CONTENT: A Multiple Choice and/or Simulation Assessment, weighted 100%, This examination will consist of a multiple choice and/or simulation assessment, weighted 100% covering: Customer Focus, Learning Potential, Responsibility, and Working with Information. Candidates must achieve a passing score of 70% or higher on the examination to be added onto the eligible list. MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. NOTES : All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add ahsu@dcba.lacounty.gov , csears@hr.lacounty.gov , info@govenmentjobs.com , talencentral@shl.com , noreply@proctoru.com and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Please check your email regularly for this important test notification. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. TEST PREPARATION Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help in preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/. Please click on "Find a Job" and then "Job Search Toolkit." Test Preparation Information is located under the "Employment Test Assistance" section. Additional practice tests are available at http://www.shldirect.com/practice_tests.html. ELIGIBILITY INFORMATION The names of candidates receiving a passing score in the examination will be added to the Eligible Register in the order of their score group for a period of three (3) months following the date of eligibility. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY THREE (3) MONTHS . SELECTIVE CERTIFICATION In accordance with TITLE 5 - PERSONNEL, APPENDIX 1 (Civil Service Rule 11.03) of the Los Angeles County Code, Selective Certification may be used for some positions that require special skills and/or training. The Department of Consumer and Business Affairs may establish a Selective Certification to canvass applicants to identify eligible candidates who have a fluency in a particular language. SPECIAL INFORMATION The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . VACANCY INFORMATION The resulting eligible list for this examination will be used to fill both permanent and temporary vacancies in the Department of Consumer and Business Affairs. AVAILABLE SHIFT: Any Appointees may be required to work any shift including evenings, nights, weekends and holidays in any area of Los Angeles County and may be subject to transfer at any time. APPLICATION AND FILING INFORMATION: Applications must be filed online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Any required documents must be submitted within seven (7) calendar days from application submission to AHsu@dcba.lacounty.gov . Apply online by clicking on the green “Apply” button at the top right of this posting. You can also track the status of your application using this website. Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED. Fill out the application and supplemental questionnaire completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements . Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. IMPORTANT NOTE: SOCIAL SECURITY NUMBER Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD All applicants must file their application online using their OWN user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. Department Contact Name: Alvin Hsu, Exam Analyst Department Contact Phone: (213) 948-2895 Department Contact E-mail: AHsu@dcba.lacounty .gov California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (213) 948-2895 Teletype Phone Number: (800) 899-4099 Alternate Teletype Phone Number: (800) 897- 0077 For detailed information, please click here
TEXAS PARKS AND WILDLIFE
Bastrop, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Stephanie Kwiatkowski, (512) 332-1281 PHYSICAL WORK ADDRESS: Bastrop State Park, 100 Park Road 1A, Bastrop, Texas 78602 GENERAL DESCRIPTION : Under the supervision of the Pool Manager, this position performs entry-level customer service work at the Bastrop State Park pool and is responsible for general clerical duties, customer service, and revenue collection. Provides information to the public. Accounts for daily revenue and ancillary product sales. Prepares reports, processes correspondence and performs general cleaning of Pool Facilities. Operates credit card machine and computer. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. NOTE : Temporary position contingent upon funding with fluctuating full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : No experience required. Licensure : If driving is required, applicant must possess a valid State driver's license. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing interaction with staff at all levels of the department and other State agencies and organizations; Skill in managing several projects simultaneously; Skill in making independent, sound and timely decisions; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to work with diverse constituencies and populations; Ability to respond to public inquiries in a timely manner; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Must be at least 16 years of age; Position contingent upon funding. Required to work 20-40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays; Required to adjust to changing schedules; Required to perform work outdoors, occasionally in adverse weather conditions; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Must conform to agency work rules, safety program, and dress and grooming standards; Required to travel 5% with possible overnight stays; May be required to operate a State vehicle; Nonsmoking work environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: May 28, 2024, 11:59:00 PM
Mar 08, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Stephanie Kwiatkowski, (512) 332-1281 PHYSICAL WORK ADDRESS: Bastrop State Park, 100 Park Road 1A, Bastrop, Texas 78602 GENERAL DESCRIPTION : Under the supervision of the Pool Manager, this position performs entry-level customer service work at the Bastrop State Park pool and is responsible for general clerical duties, customer service, and revenue collection. Provides information to the public. Accounts for daily revenue and ancillary product sales. Prepares reports, processes correspondence and performs general cleaning of Pool Facilities. Operates credit card machine and computer. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. NOTE : Temporary position contingent upon funding with fluctuating full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : No experience required. Licensure : If driving is required, applicant must possess a valid State driver's license. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing interaction with staff at all levels of the department and other State agencies and organizations; Skill in managing several projects simultaneously; Skill in making independent, sound and timely decisions; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to work with diverse constituencies and populations; Ability to respond to public inquiries in a timely manner; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Must be at least 16 years of age; Position contingent upon funding. Required to work 20-40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays; Required to adjust to changing schedules; Required to perform work outdoors, occasionally in adverse weather conditions; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Must conform to agency work rules, safety program, and dress and grooming standards; Required to travel 5% with possible overnight stays; May be required to operate a State vehicle; Nonsmoking work environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: May 28, 2024, 11:59:00 PM
TEXAS PARKS AND WILDLIFE
Johnson City, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Ben Fleury, (830) 330-0609 PHYSICAL WORK ADDRESS: Pedernales Falls State Park, 2585 Park Road 6026, Johnson City, TX 78636 GENERAL DESCRIPTION : Under the direction of the park Office Manager, this position performs entry-level to routine customer service work and information to the public in person, on the telephone and in writing; revenue collection; permit sales; automated campsite registration, accounting for daily revenue and ancillary product sales; clerical duties that include preparation of reports, and processing of correspondence. Assists with the housekeeping and custodial duties of the park Headquarters building. Operates credit card machine, sales, and campsite registration. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education : High school diploma or GED. Experience : One year experience in general clerical, cash handling or customer service. Licensure : If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS : Experience : Six months of clerical experience in clerical work such as accounting, typing, filing, record keeping, data entry; Six months experience in use of automation equipment or word processing and spreadsheet equipment and software; One year experience in customer service; One year working with the public and handling monies. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of administrative and clerical procedures; Knowledge of general office practices; Knowledge of telephone procedures and etiquette; Knowledge of accounting/accountability of revenue collection; Knowledge of basic mathematics; Skill in MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work under stressful conditions during peak workload periods; Ability to work as a member of a team; Ability to perform manual labor, including lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with the TPWD safety program. WORKING CONDITIONS : Required to work in a high visitation public park with overnight camping; Required to work hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing work schedules; Required to work overtime as necessary; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in all State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 11, 2024, 11:59:00 PM
Mar 29, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Ben Fleury, (830) 330-0609 PHYSICAL WORK ADDRESS: Pedernales Falls State Park, 2585 Park Road 6026, Johnson City, TX 78636 GENERAL DESCRIPTION : Under the direction of the park Office Manager, this position performs entry-level to routine customer service work and information to the public in person, on the telephone and in writing; revenue collection; permit sales; automated campsite registration, accounting for daily revenue and ancillary product sales; clerical duties that include preparation of reports, and processing of correspondence. Assists with the housekeeping and custodial duties of the park Headquarters building. Operates credit card machine, sales, and campsite registration. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education : High school diploma or GED. Experience : One year experience in general clerical, cash handling or customer service. Licensure : If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS : Experience : Six months of clerical experience in clerical work such as accounting, typing, filing, record keeping, data entry; Six months experience in use of automation equipment or word processing and spreadsheet equipment and software; One year experience in customer service; One year working with the public and handling monies. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of administrative and clerical procedures; Knowledge of general office practices; Knowledge of telephone procedures and etiquette; Knowledge of accounting/accountability of revenue collection; Knowledge of basic mathematics; Skill in MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work under stressful conditions during peak workload periods; Ability to work as a member of a team; Ability to perform manual labor, including lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with the TPWD safety program. WORKING CONDITIONS : Required to work in a high visitation public park with overnight camping; Required to work hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing work schedules; Required to work overtime as necessary; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in all State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 11, 2024, 11:59:00 PM
TEXAS PARKS AND WILDLIFE
Monahans, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Phil Salonek, (432) 258-4474 PHYSICAL WORK ADDRESS: Monahans Sandhills State Park, 2500 East I-20 Exit 86, Road 41, Monahans, TX 79756 GENERAL DESCRIPTION: Under the general direction of the Office Manager, this position performs entry-level customer service work including general clerical duties, front desk operations, revenue collection and accounting for daily revenue. Provides quality customer service, answers the telephone and gives information and assistance to the general public. Prepares daily, weekly, monthly, and annual reports and any additional reports required by the Regional Office or Austin Headquarters. Processes and distributes incoming and outgoing mail. Responsible for license and permit sales, automated campsite registration and accounting for daily revenue. Operates credit card machine, campsite registration, computer, and license sales machine. Prepares correspondence and maintains files. Performs light maintenance including cleaning and maintaining restrooms and office area. Trains seasonal and volunteer staff. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations, and procedures. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: None required. Licensure: If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS: Experience: Experience in areas such as general clerical, cash handling or customer service. Experience in accounting, typing, record keeping, and data entry. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic math calculations; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in handling cash transactions and accounting for revenue collected; Skill in using standard office equipment; Skill in preparing reports; Skill in training others; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to handle multiple tasks; Ability to work under stressful conditions; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to work in a public park with overnight camping and day use; Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking work environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 18, 2024, 11:59:00 PM
Mar 29, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Phil Salonek, (432) 258-4474 PHYSICAL WORK ADDRESS: Monahans Sandhills State Park, 2500 East I-20 Exit 86, Road 41, Monahans, TX 79756 GENERAL DESCRIPTION: Under the general direction of the Office Manager, this position performs entry-level customer service work including general clerical duties, front desk operations, revenue collection and accounting for daily revenue. Provides quality customer service, answers the telephone and gives information and assistance to the general public. Prepares daily, weekly, monthly, and annual reports and any additional reports required by the Regional Office or Austin Headquarters. Processes and distributes incoming and outgoing mail. Responsible for license and permit sales, automated campsite registration and accounting for daily revenue. Operates credit card machine, campsite registration, computer, and license sales machine. Prepares correspondence and maintains files. Performs light maintenance including cleaning and maintaining restrooms and office area. Trains seasonal and volunteer staff. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations, and procedures. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: None required. Licensure: If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS: Experience: Experience in areas such as general clerical, cash handling or customer service. Experience in accounting, typing, record keeping, and data entry. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic math calculations; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in handling cash transactions and accounting for revenue collected; Skill in using standard office equipment; Skill in preparing reports; Skill in training others; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to handle multiple tasks; Ability to work under stressful conditions; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to work in a public park with overnight camping and day use; Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking work environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 18, 2024, 11:59:00 PM
TEXAS PARKS AND WILDLIFE
Austin, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Tina Trejo, (512) 243-1643 PHYSICAL WORK ADDRESS: McKinney Falls State Park, 5808 McKinney Falls Parkway, Austin, TX, 78744 GENERAL DESCRIPTION : Under the direction of the Office Manager, this position performs entry-level customer service work and is responsible for the daily office operations of McKinney Falls State Park. Conducts daily business operations in accordance with the Fiscal Control Policy. Performs visitor services to include computerized reservation and registration, issuing permits and licenses, collecting and accounting for revenue, completing appropriate documentation of revenue logs and answering telephones. Provides information to park visitors and the general public. Prepares reports, correspondence and processes incoming and outgoing mail. Assists the Office Manager with the maintenance of an accurate inventory of concession items for retail sales and adequate supply of consumable office supplies, brochures, forms, information packets and other items for office use or public distribution. Operates and assists in the maintenance of computer and network systems. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : One year of experience in areas such as general clerical, cash handling, or customer service. Licensure : If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS : Experience : Experience in customer service, clerical or administrative support work. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in making sound judgment decisions based upon data available and in short time frames; Ability to accurately handle cash and account for revenue collected; Ability to utilize an automated camper registration; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to work under stressful conditions; Ability to communicate and interact effectively with members of the public; Ability to respond to public inquires in a timely manner; Ability to perform manual labor including, lifting supplies and materials up to 25 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a high visitation park with overnight camping; Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Hours may be reduced or extended as needed through primary peak season from March to September; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 9, 2024, 11:59:00 PM
Mar 27, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Tina Trejo, (512) 243-1643 PHYSICAL WORK ADDRESS: McKinney Falls State Park, 5808 McKinney Falls Parkway, Austin, TX, 78744 GENERAL DESCRIPTION : Under the direction of the Office Manager, this position performs entry-level customer service work and is responsible for the daily office operations of McKinney Falls State Park. Conducts daily business operations in accordance with the Fiscal Control Policy. Performs visitor services to include computerized reservation and registration, issuing permits and licenses, collecting and accounting for revenue, completing appropriate documentation of revenue logs and answering telephones. Provides information to park visitors and the general public. Prepares reports, correspondence and processes incoming and outgoing mail. Assists the Office Manager with the maintenance of an accurate inventory of concession items for retail sales and adequate supply of consumable office supplies, brochures, forms, information packets and other items for office use or public distribution. Operates and assists in the maintenance of computer and network systems. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : One year of experience in areas such as general clerical, cash handling, or customer service. Licensure : If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS : Experience : Experience in customer service, clerical or administrative support work. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in making sound judgment decisions based upon data available and in short time frames; Ability to accurately handle cash and account for revenue collected; Ability to utilize an automated camper registration; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to work under stressful conditions; Ability to communicate and interact effectively with members of the public; Ability to respond to public inquires in a timely manner; Ability to perform manual labor including, lifting supplies and materials up to 25 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a high visitation park with overnight camping; Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Hours may be reduced or extended as needed through primary peak season from March to September; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 9, 2024, 11:59:00 PM
TEXAS PARKS AND WILDLIFE
Corpus Christi, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the TPWD Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Michele Remmers, (361) 749-5246 PHYSICAL WORK ADDRESS: TPWD Mustang Island State Park, 9394 State Highway 361 Corpus Christi, TX 78418 GENERAL DESCRIPTION: Under the direction of the Office Manager/Team Leader, this position is responsible for entry-level to routine customer service work including general clerical duties and providing customer service and information to the public. Duties include assisting with the daily operations of revenue collection and accounting, permit sales, automated registration, registration of visitors, and answering telephones. Prepares correspondence and reports. Performs general cleaning of park headquarters. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. NOTE: Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: No experience required. Licensure: Must possess or be able to obtain, within 30 days of employment, a valid State driver's license. NOTE: Retention of position contingent upon obtaining and maintaining required license. PREFERRED QUALIFICATIONS: Experience: Experience in cash handling or customer service; Experience performing clerical or administrative support duties. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office skills; Knowledge of basic math calculations; Knowledge of fiscal control policies, public safety, and revenue reporting concepts; Knowledge of administrative procedures; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in basic report writing for completing various daily and weekly reports; Skill in general routine office cleaning; Sill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in using standard office equipment; Ability to accurately handle cash and account for revenue collected; Ability to handle multiple tasks effectively; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to prepare and maintain detailed records, files, and reports; Ability to respond to public inquiries in a timely manner; Ability to perform manual labor, including lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays; Hours may be reduced or extended as needed through primary peak season from March to September; Required to adjust to changing schedules; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Required to perform work outdoors, occasionally in adverse weather conditions; Required to perform manual labor, including lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 3, 2024, 11:59:00 PM
Mar 21, 2024
Part Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the TPWD Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Michele Remmers, (361) 749-5246 PHYSICAL WORK ADDRESS: TPWD Mustang Island State Park, 9394 State Highway 361 Corpus Christi, TX 78418 GENERAL DESCRIPTION: Under the direction of the Office Manager/Team Leader, this position is responsible for entry-level to routine customer service work including general clerical duties and providing customer service and information to the public. Duties include assisting with the daily operations of revenue collection and accounting, permit sales, automated registration, registration of visitors, and answering telephones. Prepares correspondence and reports. Performs general cleaning of park headquarters. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. NOTE: Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: No experience required. Licensure: Must possess or be able to obtain, within 30 days of employment, a valid State driver's license. NOTE: Retention of position contingent upon obtaining and maintaining required license. PREFERRED QUALIFICATIONS: Experience: Experience in cash handling or customer service; Experience performing clerical or administrative support duties. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office skills; Knowledge of basic math calculations; Knowledge of fiscal control policies, public safety, and revenue reporting concepts; Knowledge of administrative procedures; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in basic report writing for completing various daily and weekly reports; Skill in general routine office cleaning; Sill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in using standard office equipment; Ability to accurately handle cash and account for revenue collected; Ability to handle multiple tasks effectively; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to prepare and maintain detailed records, files, and reports; Ability to respond to public inquiries in a timely manner; Ability to perform manual labor, including lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays; Hours may be reduced or extended as needed through primary peak season from March to September; Required to adjust to changing schedules; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Required to perform work outdoors, occasionally in adverse weather conditions; Required to perform manual labor, including lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 3, 2024, 11:59:00 PM
TEXAS PARKS AND WILDLIFE
Vanderpool, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: David Adcock, (830) 966-3413 PHYSICAL WORK ADDRESS: Lost Maples SNA, 37221 FM 187 Vanderpool, TX 78885 GENERAL DESCRIPTION : Under the direction of the park Office Manager, this position performs entry-level to routine customer service work and is responsible for providing customer service and information to the public in person, on the telephone, and in writing; revenue collection; permit sales; automated campsite registration, accounting for daily revenue and ancillary product sales; clerical duties that include preparation of reports, and processing of correspondence; and general cleaning of the Headquarters and restrooms. Operates credit card machine, campsite registration and computer sales machine. Works with computer applications such as Windows, Word and Excel. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgement. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. NOTE : Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : No experience required. Licensure : If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS : Experience : One year of clerical experience in accounting, typing, filing, record keeping and data entry; Experience in use of automation equipment or word processing and spreadsheet equipment and software. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Knowledge of basic housekeeping; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work in a fast-paced, stressful environment; Ability to work effectively with other staff members; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a high visitation public park with overnight camping; Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays (Hours may be reduced or extended as needed); This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Required to adjust to changing work schedules; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in all State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 12, 2024, 11:59:00 PM
Mar 15, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: David Adcock, (830) 966-3413 PHYSICAL WORK ADDRESS: Lost Maples SNA, 37221 FM 187 Vanderpool, TX 78885 GENERAL DESCRIPTION : Under the direction of the park Office Manager, this position performs entry-level to routine customer service work and is responsible for providing customer service and information to the public in person, on the telephone, and in writing; revenue collection; permit sales; automated campsite registration, accounting for daily revenue and ancillary product sales; clerical duties that include preparation of reports, and processing of correspondence; and general cleaning of the Headquarters and restrooms. Operates credit card machine, campsite registration and computer sales machine. Works with computer applications such as Windows, Word and Excel. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgement. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. NOTE : Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : No experience required. Licensure : If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS : Experience : One year of clerical experience in accounting, typing, filing, record keeping and data entry; Experience in use of automation equipment or word processing and spreadsheet equipment and software. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Knowledge of basic housekeeping; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work in a fast-paced, stressful environment; Ability to work effectively with other staff members; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a high visitation public park with overnight camping; Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays (Hours may be reduced or extended as needed); This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Required to adjust to changing work schedules; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in all State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 12, 2024, 11:59:00 PM
TEXAS PARKS AND WILDLIFE
Needville, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Jason Castle, (979) 553-5101 Ext 0 PHYSICAL WORK ADDRESS: Brazos Bend State Park, 21901 FM 762, Needville, TX 77461 GENERAL DESCRIPTION : Under the direction of the Office Manager, this position is responsible for entry-level customer service work including general clerical duties, front desk operations, revenue collection and accounting for daily revenue for Brazos Bend State Park. Provides quality customer service, answers telephones, and provides information and assistance to general public. Prepares daily, weekly, monthly, and annual reports and any additional reports required by the Park Headquarters, Regional office and Austin headquarters. Processes and distributes incoming and outgoing mail. Maintains office supplies and inventories. Assists with monthly inventory count of the Gift-store, pricing, displaying and assist customer with sales. Prepares correspondence regarding park related matters including personnel, purchasing, in-house memos, and outside correspondence. Performs light maintenance including cleaning and maintaining foyers, restrooms and front desk area. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. NOTE : Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : One year experience in general clerical, cash handling or customer service. Licensure : If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS : Experience : Bilingual in English and one or more critical languages, including Spanish, American Sign Language (ASL), Arabic, Persian Farsi, Hindi, Urdu, Mandarin and Vietnamese. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in handling a high-volume front desk; Skill in making independent, sound and timely decisions; Ability to accurately handle cash and account for revenue collected; Ability to work under stressful conditions; Ability to work as a member of a team; Ability to work independently with little or no supervision; Ability to train others; Ability to serve as team leader for Seasonal and Volunteer Staff; Ability to work with diverse constituents and populations; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a public park with overnight camping and day use; Required to work 10 - 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to work flexible schedules resulting in work hours being reduced or extended as needed; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity and health insurance rates; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Mar 29, 2024, 11:59:00 PM
Mar 09, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Jason Castle, (979) 553-5101 Ext 0 PHYSICAL WORK ADDRESS: Brazos Bend State Park, 21901 FM 762, Needville, TX 77461 GENERAL DESCRIPTION : Under the direction of the Office Manager, this position is responsible for entry-level customer service work including general clerical duties, front desk operations, revenue collection and accounting for daily revenue for Brazos Bend State Park. Provides quality customer service, answers telephones, and provides information and assistance to general public. Prepares daily, weekly, monthly, and annual reports and any additional reports required by the Park Headquarters, Regional office and Austin headquarters. Processes and distributes incoming and outgoing mail. Maintains office supplies and inventories. Assists with monthly inventory count of the Gift-store, pricing, displaying and assist customer with sales. Prepares correspondence regarding park related matters including personnel, purchasing, in-house memos, and outside correspondence. Performs light maintenance including cleaning and maintaining foyers, restrooms and front desk area. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. NOTE : Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : One year experience in general clerical, cash handling or customer service. Licensure : If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS : Experience : Bilingual in English and one or more critical languages, including Spanish, American Sign Language (ASL), Arabic, Persian Farsi, Hindi, Urdu, Mandarin and Vietnamese. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in handling a high-volume front desk; Skill in making independent, sound and timely decisions; Ability to accurately handle cash and account for revenue collected; Ability to work under stressful conditions; Ability to work as a member of a team; Ability to work independently with little or no supervision; Ability to train others; Ability to serve as team leader for Seasonal and Volunteer Staff; Ability to work with diverse constituents and populations; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a public park with overnight camping and day use; Required to work 10 - 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to work flexible schedules resulting in work hours being reduced or extended as needed; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity and health insurance rates; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Mar 29, 2024, 11:59:00 PM
HARRY REID INTERNATIONAL AIRPORT
Harry Reid International Airport - Las Vegas, Nevada, United States
ABOUT THE POSITION The Clark County Department of Aviation is seeking qualified candidates to apply for the Airport Passenger Services Representative position. This position acts as the first point of contact for the traveling public at the airport and provides information and assistance. Further, this position may have contact with airport tenants and vendors, and provide information and assistance as required. THIS RECRUITMENT IS LIMITED TO THE FIRST 250 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED. This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Human Resources. Human Resources reserves the right to call only the most qualified applicants to the selection process. Some positions may be used to fill permanent-intermittent positions. The selected candidates will work a regular schedule of more than 20 hours and less than 40 hours in a workweek. They will be paid at the approved hourly rate for actual hours worked. The successful selected candidates will be eligible for benefits on a prorated basis based on hours worked in a pay period. MINIMUM REQUIREMENTS Education and Experience: Equivalent to graduation from high school and two (2) years of full-time public contact experience. Conversational proficiency in at least one non-English language is desirable. Professional level experience and/or education that has provided the skills and knowledge necessary to perform all job functions at this level may be substituted on a year-for-year basis. Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. Working Conditions: Work evening, night, weekend and holiday shifts. Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination. Residency Requirement: Permanent employees must maintain a principal place of residency within the boundaries of Clark County and provide proof of compliance with Nevada motor vehicle registration and drivers' license laws within 90 days of employment. Background Check: Employment with the Department of Aviation is contingent upon completion of an education/experience background investigation, a fingerprint-based criminal history record check processed by the FBI, and upon the ability to be granted a security badge as mandated by the Transportation Security Administration. Note: all prospective hires must present two original government issued ID's upon acceptance of job offer. Examples of acceptable ID's include a Passport, Driver's License or DMV issued ID, birth certificate, Social Security card, Voter Registration card, school issued ID with picture, etc. Customs and Border Protection Security Seal Program: Employment with the Department of Aviation in this job title is contingent upon a ten year employment and five year residency history record check and the ability to present original identity based documentation in order to meet the requirements for a Security Seal. PHYSICAL DEMANDS Mobility to work in a public services setting and use standard office equipment, vision to read printed materials and a computer screen, and hearing and speech to communicate in person or over the telephone. Stamina to stand and walk for extended periods of time; strength to lift and maneuver materials and equipment weighing up to 40 pounds with proper equipment. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. EXAMPLES OF DUTIES Staffs an information booth at an airport facility and provides information to the public regarding flight departure/arrival times, gate locations, baggage and cargo handling procedures and flight planning assistance. Provides surface public and private transportation information and basic tourism information, including points of interest and hotel locations. Provides information on international traveling requirements, such as custom's procedures. Provides information on concessionaire types and locations. Provides factual information regarding general and charter aviation services. Maintains passenger line management and the set-up and breakdown of stanchions for queuing. Serve as roving ambassadors in various areas of the airport assisting passengers. Help maintain/enforce security policies and procedures throughout assigned areas of the airport. May be called upon to assist passengers with medical emergencies, and other problems; contacts appropriate emergency or airport staff as required; assists with alternative travel arrangements for handicapped or special needs passengers. Directs passengers to the proper locations and helps ensure their safety; provides special assistance to disabled patrons; assists with crowd control in specified situations. Performs Airport Lost and Found unit duties. May operate flight information display unit in an airport setting. Maintains records of types of inquiries, and other information related to the work. Maintains liaison and contact with airport tenants and provides information and assistance as required. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. May provide work instruction and assist in training less experienced staff. Maintains a stock of brochures, maps and other informational materials at information booth locations. Join the Clark County Department of Aviation Family where we offer a comprehensive benefits package that includes: Alternative Work Schedules More Money in Your Pocket 100% Employer Paid Defined Benefit Retirement No Social Security Deduction No State Income Taxes Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) - eligible first of the month following15 days of employment Medical - Employer pays 90% of premium Pharmacy Benefits (30, 90-day retail or mail order fills) 24/7 Telephone Advice Nurse - no employee cost Teledoc, Doctoroo, and Dispatch Health Retiree insurance - eligible after 5 years of service Dental Vision Life Insurance - Employer Paid AD&D - Employer Paid Long Term Disability - Employer Paid Generous Leave Accruals that include: 12 Paid Holidays plus a Floating Birthday Holiday Paid Vacation Leave Paid Sick Leave Holiday Leave Other leave options Catastrophic Leave Parental Leave - Up to 90 days Tool Allowance for certain eligible positions. Wide Variety of Voluntary Benefits that include Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance. Trustmark - Permanent Life Insurance benefits and long-term care. Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance TASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card Available Morgan Stanley - Deferred Compensation Plan Employee Assistance Program Onsite Fitness Center The Department of Aviation, a department of Clark County, is an affirmative action/equal opportunity employer Community Volunteer Opportunities Comprehensive training program Wellness program Closing Date/Time: 4/2/2024 5:01 PM Pacific
Mar 20, 2024
Full Time
ABOUT THE POSITION The Clark County Department of Aviation is seeking qualified candidates to apply for the Airport Passenger Services Representative position. This position acts as the first point of contact for the traveling public at the airport and provides information and assistance. Further, this position may have contact with airport tenants and vendors, and provide information and assistance as required. THIS RECRUITMENT IS LIMITED TO THE FIRST 250 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED. This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Human Resources. Human Resources reserves the right to call only the most qualified applicants to the selection process. Some positions may be used to fill permanent-intermittent positions. The selected candidates will work a regular schedule of more than 20 hours and less than 40 hours in a workweek. They will be paid at the approved hourly rate for actual hours worked. The successful selected candidates will be eligible for benefits on a prorated basis based on hours worked in a pay period. MINIMUM REQUIREMENTS Education and Experience: Equivalent to graduation from high school and two (2) years of full-time public contact experience. Conversational proficiency in at least one non-English language is desirable. Professional level experience and/or education that has provided the skills and knowledge necessary to perform all job functions at this level may be substituted on a year-for-year basis. Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. Working Conditions: Work evening, night, weekend and holiday shifts. Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination. Residency Requirement: Permanent employees must maintain a principal place of residency within the boundaries of Clark County and provide proof of compliance with Nevada motor vehicle registration and drivers' license laws within 90 days of employment. Background Check: Employment with the Department of Aviation is contingent upon completion of an education/experience background investigation, a fingerprint-based criminal history record check processed by the FBI, and upon the ability to be granted a security badge as mandated by the Transportation Security Administration. Note: all prospective hires must present two original government issued ID's upon acceptance of job offer. Examples of acceptable ID's include a Passport, Driver's License or DMV issued ID, birth certificate, Social Security card, Voter Registration card, school issued ID with picture, etc. Customs and Border Protection Security Seal Program: Employment with the Department of Aviation in this job title is contingent upon a ten year employment and five year residency history record check and the ability to present original identity based documentation in order to meet the requirements for a Security Seal. PHYSICAL DEMANDS Mobility to work in a public services setting and use standard office equipment, vision to read printed materials and a computer screen, and hearing and speech to communicate in person or over the telephone. Stamina to stand and walk for extended periods of time; strength to lift and maneuver materials and equipment weighing up to 40 pounds with proper equipment. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. EXAMPLES OF DUTIES Staffs an information booth at an airport facility and provides information to the public regarding flight departure/arrival times, gate locations, baggage and cargo handling procedures and flight planning assistance. Provides surface public and private transportation information and basic tourism information, including points of interest and hotel locations. Provides information on international traveling requirements, such as custom's procedures. Provides information on concessionaire types and locations. Provides factual information regarding general and charter aviation services. Maintains passenger line management and the set-up and breakdown of stanchions for queuing. Serve as roving ambassadors in various areas of the airport assisting passengers. Help maintain/enforce security policies and procedures throughout assigned areas of the airport. May be called upon to assist passengers with medical emergencies, and other problems; contacts appropriate emergency or airport staff as required; assists with alternative travel arrangements for handicapped or special needs passengers. Directs passengers to the proper locations and helps ensure their safety; provides special assistance to disabled patrons; assists with crowd control in specified situations. Performs Airport Lost and Found unit duties. May operate flight information display unit in an airport setting. Maintains records of types of inquiries, and other information related to the work. Maintains liaison and contact with airport tenants and provides information and assistance as required. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. May provide work instruction and assist in training less experienced staff. Maintains a stock of brochures, maps and other informational materials at information booth locations. Join the Clark County Department of Aviation Family where we offer a comprehensive benefits package that includes: Alternative Work Schedules More Money in Your Pocket 100% Employer Paid Defined Benefit Retirement No Social Security Deduction No State Income Taxes Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) - eligible first of the month following15 days of employment Medical - Employer pays 90% of premium Pharmacy Benefits (30, 90-day retail or mail order fills) 24/7 Telephone Advice Nurse - no employee cost Teledoc, Doctoroo, and Dispatch Health Retiree insurance - eligible after 5 years of service Dental Vision Life Insurance - Employer Paid AD&D - Employer Paid Long Term Disability - Employer Paid Generous Leave Accruals that include: 12 Paid Holidays plus a Floating Birthday Holiday Paid Vacation Leave Paid Sick Leave Holiday Leave Other leave options Catastrophic Leave Parental Leave - Up to 90 days Tool Allowance for certain eligible positions. Wide Variety of Voluntary Benefits that include Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance. Trustmark - Permanent Life Insurance benefits and long-term care. Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance TASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card Available Morgan Stanley - Deferred Compensation Plan Employee Assistance Program Onsite Fitness Center The Department of Aviation, a department of Clark County, is an affirmative action/equal opportunity employer Community Volunteer Opportunities Comprehensive training program Wellness program Closing Date/Time: 4/2/2024 5:01 PM Pacific
HAYWARD AREA RECREATION & PARK DISTRICT
Hayward, California, United States
Job Details Level : Entry Job Location : Hayward Area Recreation District (HARD) - Hayward, CA Position Type : Hourly Education Level : High School Salary Range : $19.98 - $26.97 Hourly Travel Percentage : Negligible Job Shift : Day Job Category : Recreation Do you enjoy working outside with children? Are you passionate about the arts and education? Do you have experience with leading a team? Make an impact in our communities by joining H.A.R.D. this summer! The Art program is seeking Program Instructors to lead our Art summer camps! The primary responsibilities of this position are to create and lead art programs that introduce campers to art fundamentals, provide excellent customer service to parents and caregivers, and provide day-to-day directions and mentorship to a team of aides. In this role, you will have the opportunity to run programs that impact the youth in our community and teach them to think outside the box. The ideal candidate will have strong background and expert experience working with at least one artistic medium (i.e. Crafts, Design, Ceramics, Animation, Painting, Drawing, etc…) This is a seasonal, summer-time position working up to 40 hours per week. Here are the details about the positions: Available Positions: 6 Hourly Rate: $19.98/hour - $26.97/hour Work Schedule: Monday - Friday, 40 hours/week Typical Work hours: 8:00AM - 4:30PM Part-Time, Seasonal, Hourly, Non-Exempt Position Work Location: Weekes Park Community Center Anticipated Start Date: June 1, 2024 Duration: Summer season will run from June 1 st to September 1 st Not to exceed 960 hours per fiscal year. (July 1 - June 30) First review of applications will be February 20 th , 2024. Applications received after first review will be reviewed as we receive them. This posting may close at any time. POSITION SUMMARY Under supervision of the Recreation Supervisor and/or Recreation Coordinator II, the Program Instructor will provide instruction in recreation programs for a target group at various outdoor and indoor locations throughout the District. DISTINGUISHING CHARACTERISTICS Incumbents in this class are primarily responsible for instruction of group recreation programs or classes in an area of expertise and may also perform general duties to assist with general duties such as record keeping. ESSENTIAL DUTIES AND RESPONSIBILITIES: Incumbents may not perform all duties. Duties include but are not limited to the following: Develop and implement curriculum for the program Ensure safety and proper technique of participation while in the program Responsible for planning and instructing group recreation programs/classes in one or more assigned areas Work with people of all ages and skill levels Assist with marketing and outreach of programs Provide a high level of customer service to parents and participants Instruct participants on program subject; explain and demonstrate skills Good communication skills; ability to explain things clearly Maintains good public relations and keeps supervisors informed of customer and facility needs Maintains records of participation and completes required reports Report any repairs or maintenance on equipment or facility used Build and maintain positive working relationships with co-workers Performs other duties as assigned WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. The functions of this position are performed both in indoor and outdoor settings. Incumbents may be assigned an irregular working schedule including weekends, early mornings, evenings and holidays and may have to travel between various locations. Incumbents may be required to wear an appropriate uniform with identification. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. While performing the duties of this job, the employee is regularly required to have: hearing and speech adequate to communicate in person, by telephone, by PA system and to be able to speak loudly in a noisy setting; vision adequate to clearly distinguish objects and persons at a distance and to identify signs of emergencies; bodily movement adequate to sit, stand or walk for prolonged periods of time; manual dexterity adequate to grasp objects, use fine manipulation, write and operate office machines and equipment; may have to climb, balance stoop or crouch; and strength and endurance to safely lift and carry items of up to 50 pounds. MINIMUM QUALIFICATION REQUIREMENTS Ability and Skill to: Develop curriculum that is engaging and innovative Professionally and effectively communicate with people of all ages and backgrounds Monitor compliance with District regulations and policies, and general safety practices related to activities; firmly but tactfully enforce rules and regulations React quickly and calmly in emergencies Self-motivated and can work alone and with a team Report accidents and prepare accident reports, as required Understand and carry out oral and written instructions Organized and detail oriented Maintain cooperative relationships with those in contact during the work shift Work independently in the absence of supervision Bi-lingual desired Knowledge of: Various methods and teaching techniques in area of specialty program Standard safety rules and regulations related to group recreation programs Education/Experience/Training High School Diploma or GED Previous experience directly related to the duties and responsibilities specified Most possess current certifications in First Aid, CPR and AED and must maintain certifications thereafter as a condition of continued employment Must possess all required certifications for programs/classes of instructor’s area of expertise Special Requirements: Must be at least 18 years of age. Provide proof of negative TB skin test Any offer of employment to an adult employee who will have direct contact with minors is conditional upon a satisfactory fingerprint clearance and background check (DOJ) Completion of the Hepatitis B vaccination series is recommended. Verification of ID and proof of eligibility to work in the USA Possession of a valid CA Driver’s License Ability to obtain First Aid and CPR certification
Mar 07, 2024
Part Time
Job Details Level : Entry Job Location : Hayward Area Recreation District (HARD) - Hayward, CA Position Type : Hourly Education Level : High School Salary Range : $19.98 - $26.97 Hourly Travel Percentage : Negligible Job Shift : Day Job Category : Recreation Do you enjoy working outside with children? Are you passionate about the arts and education? Do you have experience with leading a team? Make an impact in our communities by joining H.A.R.D. this summer! The Art program is seeking Program Instructors to lead our Art summer camps! The primary responsibilities of this position are to create and lead art programs that introduce campers to art fundamentals, provide excellent customer service to parents and caregivers, and provide day-to-day directions and mentorship to a team of aides. In this role, you will have the opportunity to run programs that impact the youth in our community and teach them to think outside the box. The ideal candidate will have strong background and expert experience working with at least one artistic medium (i.e. Crafts, Design, Ceramics, Animation, Painting, Drawing, etc…) This is a seasonal, summer-time position working up to 40 hours per week. Here are the details about the positions: Available Positions: 6 Hourly Rate: $19.98/hour - $26.97/hour Work Schedule: Monday - Friday, 40 hours/week Typical Work hours: 8:00AM - 4:30PM Part-Time, Seasonal, Hourly, Non-Exempt Position Work Location: Weekes Park Community Center Anticipated Start Date: June 1, 2024 Duration: Summer season will run from June 1 st to September 1 st Not to exceed 960 hours per fiscal year. (July 1 - June 30) First review of applications will be February 20 th , 2024. Applications received after first review will be reviewed as we receive them. This posting may close at any time. POSITION SUMMARY Under supervision of the Recreation Supervisor and/or Recreation Coordinator II, the Program Instructor will provide instruction in recreation programs for a target group at various outdoor and indoor locations throughout the District. DISTINGUISHING CHARACTERISTICS Incumbents in this class are primarily responsible for instruction of group recreation programs or classes in an area of expertise and may also perform general duties to assist with general duties such as record keeping. ESSENTIAL DUTIES AND RESPONSIBILITIES: Incumbents may not perform all duties. Duties include but are not limited to the following: Develop and implement curriculum for the program Ensure safety and proper technique of participation while in the program Responsible for planning and instructing group recreation programs/classes in one or more assigned areas Work with people of all ages and skill levels Assist with marketing and outreach of programs Provide a high level of customer service to parents and participants Instruct participants on program subject; explain and demonstrate skills Good communication skills; ability to explain things clearly Maintains good public relations and keeps supervisors informed of customer and facility needs Maintains records of participation and completes required reports Report any repairs or maintenance on equipment or facility used Build and maintain positive working relationships with co-workers Performs other duties as assigned WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. The functions of this position are performed both in indoor and outdoor settings. Incumbents may be assigned an irregular working schedule including weekends, early mornings, evenings and holidays and may have to travel between various locations. Incumbents may be required to wear an appropriate uniform with identification. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. While performing the duties of this job, the employee is regularly required to have: hearing and speech adequate to communicate in person, by telephone, by PA system and to be able to speak loudly in a noisy setting; vision adequate to clearly distinguish objects and persons at a distance and to identify signs of emergencies; bodily movement adequate to sit, stand or walk for prolonged periods of time; manual dexterity adequate to grasp objects, use fine manipulation, write and operate office machines and equipment; may have to climb, balance stoop or crouch; and strength and endurance to safely lift and carry items of up to 50 pounds. MINIMUM QUALIFICATION REQUIREMENTS Ability and Skill to: Develop curriculum that is engaging and innovative Professionally and effectively communicate with people of all ages and backgrounds Monitor compliance with District regulations and policies, and general safety practices related to activities; firmly but tactfully enforce rules and regulations React quickly and calmly in emergencies Self-motivated and can work alone and with a team Report accidents and prepare accident reports, as required Understand and carry out oral and written instructions Organized and detail oriented Maintain cooperative relationships with those in contact during the work shift Work independently in the absence of supervision Bi-lingual desired Knowledge of: Various methods and teaching techniques in area of specialty program Standard safety rules and regulations related to group recreation programs Education/Experience/Training High School Diploma or GED Previous experience directly related to the duties and responsibilities specified Most possess current certifications in First Aid, CPR and AED and must maintain certifications thereafter as a condition of continued employment Must possess all required certifications for programs/classes of instructor’s area of expertise Special Requirements: Must be at least 18 years of age. Provide proof of negative TB skin test Any offer of employment to an adult employee who will have direct contact with minors is conditional upon a satisfactory fingerprint clearance and background check (DOJ) Completion of the Hepatitis B vaccination series is recommended. Verification of ID and proof of eligibility to work in the USA Possession of a valid CA Driver’s License Ability to obtain First Aid and CPR certification