CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: Financial Aid System Analyst Classification Title: Information Technology Consultant-Career (ITC-Career) Posting Details Priority Application Date (Posting will remain open until filled): Wednesday, November 29th @ 11:55pm PT Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary The Financial Aid & Scholarship Office processes over 50,000 applications annually and offers over $300M in federal, state and institutional aid to an estimated 72% of the student population. The incumbent provides a wide range of support to the day-to-day administration of these funds; such as, running necessary operational reports, sending regular student communications, analyze, troubleshoot and/or resolve service tickets via ServiceNow platform, streamline business processes and leverage technology for continuous improvement, update imaging & workflow system for new Aid Year (AY) start-up. The Financial Aid Systems Analyst understands the business process and functional needs of system modules and configurations, regular use, and data structures of the assigned PeopleSoft module; Financial Aid and Scholarships. The position serves as a campus Subject Matter Expert (SME) for the CSU’s Common Management System (CMS), the CSU version of PeopleSoft’s Campus Solutions Product. The incumbent works under the direct supervision of the Director, Financial Aid & Scholarships and supports IT-based business processes in the Financial Aid & Scholarship Office. This includes developing and maintaining knowledge of financial aid lifecycles and the various processes that support operations. Some of the functions performed in this capacity may include but is not limited to the following: Assists with detecting and identifying problems and deficiencies in Financial Aid technology systems (i.e. PeopleSoft, OnBase,) Assists in providing functional support for the financial aid modules of PeopleSoft CMS system and OnBase Image & Workflow system Writes and maintains documentation for user guides, instructor guides and procedural guides Provides support for OnBase Imaging & Workflow for the Financial Aid & Scholarship Office The incumbent acts as an interface between Information Resources & Technology (IRT) and the functional area, providing module configuration, testing coordination and support, escalating technical issues and change requests as needed. The incumbent will work closely with the Enrollment Management and Student Services (EMSS) central systems office. FLSA : Exempt (Not eligible for overtime compensation) Anticipated Hiring Range: $4,912 per month (Anticipated hiring range is at the minimum of the Classification Salary Range) CSU Classification Salary Range : $4,912 - $12,124 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 2 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday 8am - 5pm. Work hours may vary depending on department need. Department Information Our mission is to help students and their families search for, apply, receive and maintain eligibility for various types of financial aid. Financial aid education is offered through individual counseling, campus marketing activities and group presentations. Staff also undertakes research and resolution of individual student issues. The office strives to provide timely and accurate financial aid processing that is in full compliance with all federal, state and university regulations. For more information on Financial Aid, please visit: https://www.csus.edu/apply/financial-aid-scholarships/ Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Further progress within this classification is based on department need and work assignments requiring higher levels of skills and knowledge. Reference the Information Technology Series Introduction for level definitions. Required Qualifications Experience/Education Demonstrated ability to analyze and evaluate situations and data, make accurate recommendations on appropriate course of action, leading to the development and improvement of administrative systems. Experience in one of the following functional areas: Admissions, Records, Registration, Financial Aid, Academic Advising, Veteran’s Affairs, or related student service functions in a college or university setting. Bachelor degree in computer science, business or related field of study from an accredited university. May be substituted for work experience with school-based-software systems and/or business process analysis. Knowledge, Skills, & Abilities Knowledge of IT systems in general and experience troubleshooting basic client and software issues. Ability to contribute to the completion of broader and more complex organizational or program projects and goals. Often provides project leadership or represents the work unit on key projects within and outside the organization. Ability to analyze and address problems using reasoning and the interpretation and application of theories and principles to develop and recommend alternatives and best courses of action. Ingenuity in determining methods to achieve programmatic goals and develop and implement program policies required. Work requires coordination with individuals at all levels within the organization. As needed, acts as a representative to outside entities. As required, day-to-day program or work unit operations are overseen and lead work direction to administrative staff, including accountability for results, is provided while promoting and maintaining a team environment. Working knowledge of general practices, program, and/or administrative in higher education with basic knowledge of and ability to apply fundamental concepts. Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the day to day operations of running queries and mastering job sets for applicable program (s). Ability to fully utilize Microsoft excel and other tools to analyze data and make accurate projections using business mathematics and basic statistical techniques. Ability to apply consultative skills to assess user needs. Ability to organize and manage multiple complex projects and prioritize and perform work assignments effectively. Ability to make independent decisions and exercise sound judgment. Ability to compile, write, and present reports related to program or administrative specialty. Ability to establish and maintain effective working relationships within and outside the work group and serve as a liaison for the organizational unit. Ability to gather data and analyze complex situations accurately and adopt or recommend an effective course of action or improved business process. Experience independently researching and resolving problems. General knowledge of the principles, practices and trends in the Student Services field. Functional lead for financial aid CMS module. Experience fully utilizing Microsoft Excel and other tools to analyze data and make accurate projections using business mathematics and basic statistical techniques. Able to apply the principles and practices of technical problem solving. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Conditions of Employment Ability to successfully pass a background check Preferred Qualifications Master’s Degree in computer science or related field of study. Thorough knowledge of university policies and procedures in Student Services. Thorough knowledge of federal, state and CSU System regulations in Financial Aid and Scholarships. Knowledge and experience working effectively with PeopleSoft, Oracle SQL, PS Query, XML, Microsoft Office, Microsoft One Note, TPC/ IP, FTP, Virtual PC, Relational Database Management Systems(RDBMS), Constituent Relationship Management Systems, and OnBase Imaging & WorkflowGeneral understanding of Microsoft Active Directory, Oracle, SQL. Experience working with PeopleSoft/CMS. Demonstrated comprehension of the principals and practice of software, databases, and imaging Experience working with computer technology systems in higher education. Documents Needed to Apply Resume and Cover Letter Failure to upload required documentation may result in disqualification. About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Nov 15 2023 Pacific Standard Time Applications close: Closing Date/Time:
Working Title: Financial Aid System Analyst Classification Title: Information Technology Consultant-Career (ITC-Career) Posting Details Priority Application Date (Posting will remain open until filled): Wednesday, November 29th @ 11:55pm PT Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary The Financial Aid & Scholarship Office processes over 50,000 applications annually and offers over $300M in federal, state and institutional aid to an estimated 72% of the student population. The incumbent provides a wide range of support to the day-to-day administration of these funds; such as, running necessary operational reports, sending regular student communications, analyze, troubleshoot and/or resolve service tickets via ServiceNow platform, streamline business processes and leverage technology for continuous improvement, update imaging & workflow system for new Aid Year (AY) start-up. The Financial Aid Systems Analyst understands the business process and functional needs of system modules and configurations, regular use, and data structures of the assigned PeopleSoft module; Financial Aid and Scholarships. The position serves as a campus Subject Matter Expert (SME) for the CSU’s Common Management System (CMS), the CSU version of PeopleSoft’s Campus Solutions Product. The incumbent works under the direct supervision of the Director, Financial Aid & Scholarships and supports IT-based business processes in the Financial Aid & Scholarship Office. This includes developing and maintaining knowledge of financial aid lifecycles and the various processes that support operations. Some of the functions performed in this capacity may include but is not limited to the following: Assists with detecting and identifying problems and deficiencies in Financial Aid technology systems (i.e. PeopleSoft, OnBase,) Assists in providing functional support for the financial aid modules of PeopleSoft CMS system and OnBase Image & Workflow system Writes and maintains documentation for user guides, instructor guides and procedural guides Provides support for OnBase Imaging & Workflow for the Financial Aid & Scholarship Office The incumbent acts as an interface between Information Resources & Technology (IRT) and the functional area, providing module configuration, testing coordination and support, escalating technical issues and change requests as needed. The incumbent will work closely with the Enrollment Management and Student Services (EMSS) central systems office. FLSA : Exempt (Not eligible for overtime compensation) Anticipated Hiring Range: $4,912 per month (Anticipated hiring range is at the minimum of the Classification Salary Range) CSU Classification Salary Range : $4,912 - $12,124 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 2 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday 8am - 5pm. Work hours may vary depending on department need. Department Information Our mission is to help students and their families search for, apply, receive and maintain eligibility for various types of financial aid. Financial aid education is offered through individual counseling, campus marketing activities and group presentations. Staff also undertakes research and resolution of individual student issues. The office strives to provide timely and accurate financial aid processing that is in full compliance with all federal, state and university regulations. For more information on Financial Aid, please visit: https://www.csus.edu/apply/financial-aid-scholarships/ Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Further progress within this classification is based on department need and work assignments requiring higher levels of skills and knowledge. Reference the Information Technology Series Introduction for level definitions. Required Qualifications Experience/Education Demonstrated ability to analyze and evaluate situations and data, make accurate recommendations on appropriate course of action, leading to the development and improvement of administrative systems. Experience in one of the following functional areas: Admissions, Records, Registration, Financial Aid, Academic Advising, Veteran’s Affairs, or related student service functions in a college or university setting. Bachelor degree in computer science, business or related field of study from an accredited university. May be substituted for work experience with school-based-software systems and/or business process analysis. Knowledge, Skills, & Abilities Knowledge of IT systems in general and experience troubleshooting basic client and software issues. Ability to contribute to the completion of broader and more complex organizational or program projects and goals. Often provides project leadership or represents the work unit on key projects within and outside the organization. Ability to analyze and address problems using reasoning and the interpretation and application of theories and principles to develop and recommend alternatives and best courses of action. Ingenuity in determining methods to achieve programmatic goals and develop and implement program policies required. Work requires coordination with individuals at all levels within the organization. As needed, acts as a representative to outside entities. As required, day-to-day program or work unit operations are overseen and lead work direction to administrative staff, including accountability for results, is provided while promoting and maintaining a team environment. Working knowledge of general practices, program, and/or administrative in higher education with basic knowledge of and ability to apply fundamental concepts. Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the day to day operations of running queries and mastering job sets for applicable program (s). Ability to fully utilize Microsoft excel and other tools to analyze data and make accurate projections using business mathematics and basic statistical techniques. Ability to apply consultative skills to assess user needs. Ability to organize and manage multiple complex projects and prioritize and perform work assignments effectively. Ability to make independent decisions and exercise sound judgment. Ability to compile, write, and present reports related to program or administrative specialty. Ability to establish and maintain effective working relationships within and outside the work group and serve as a liaison for the organizational unit. Ability to gather data and analyze complex situations accurately and adopt or recommend an effective course of action or improved business process. Experience independently researching and resolving problems. General knowledge of the principles, practices and trends in the Student Services field. Functional lead for financial aid CMS module. Experience fully utilizing Microsoft Excel and other tools to analyze data and make accurate projections using business mathematics and basic statistical techniques. Able to apply the principles and practices of technical problem solving. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Conditions of Employment Ability to successfully pass a background check Preferred Qualifications Master’s Degree in computer science or related field of study. Thorough knowledge of university policies and procedures in Student Services. Thorough knowledge of federal, state and CSU System regulations in Financial Aid and Scholarships. Knowledge and experience working effectively with PeopleSoft, Oracle SQL, PS Query, XML, Microsoft Office, Microsoft One Note, TPC/ IP, FTP, Virtual PC, Relational Database Management Systems(RDBMS), Constituent Relationship Management Systems, and OnBase Imaging & WorkflowGeneral understanding of Microsoft Active Directory, Oracle, SQL. Experience working with PeopleSoft/CMS. Demonstrated comprehension of the principals and practice of software, databases, and imaging Experience working with computer technology systems in higher education. Documents Needed to Apply Resume and Cover Letter Failure to upload required documentation may result in disqualification. About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Nov 15 2023 Pacific Standard Time Applications close: Closing Date/Time:
Cal State University (CSU) Humboldt
1 Harpst Street, Arcata, CA 95521, USA
Lead of Direct Support Internal Only Information Technology Services (ITS) Job # 535947 Close Date: Thursday, April 11, 2024 At Cal Poly Humboldt, bold hearts and open minds shape the future. Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world. Cal Poly Humboldt is proud to have nearly 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs - all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt. Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state. Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field. (Job #535947) Info Tech Consultant - Career, Lead of Direct Support, Salary Range: $4,912 - $12,124.00; Hiring Range:$66,000 - $75,108. This is a full-time, benefited, non-exempt, 12-month pay plan permanent position with a one-year probationary period in ITS. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 14 paid holidays per year. Additional benefits information can be found at https://hraps.humboldt.edu/employee-benefits . Please note that this is an internal recruitment open only to active, stateside, Cal Poly Humboldt Employees. Position Summary: Reporting to the Director of Customer Care, within the Information Technology Services (ITS) unit, this is a largely technical position focused on leading the team that provides day-to-day technical support to Cal Poly Humboldt’s (Humboldt’s) students, faculty, and staff in offices, labs, and classrooms. The Lead of Direct Support is a technically skilled, positive, leader whose detailed oriented and highly organized nature will ensure success in a very high volume support environment. They will build the campus community’s trust in Customer Care through interdepartmental and interpersonal relationships and excellent verbal and written communication skills. The Lead of the Direct Support team advocates for a customer centered approach across ITS. A high degree of customer service and professionalism should be present in every interaction. This position should maintain an environment which focuses on continuous improvement, excellent customer service, and a positive leadership style. Key Responsibilities: Team Leadership Closely monitor the Humboldt Help Desk queues used by Customer Care and assign tickets to the Direct Support team in a timely manner to ensure that support calls are resolved as quickly as possible. Assume stewardship of day-to-day support operations for Humboldt’s instructional research, and office areas, supporting faculty, student, and staff success. Provide direction, mentoring, training, and technical assistance to the Direct Support team and maintain communication within the Customer Care teams. Monitor the team members’ individual queues to ensure excellent customer service and timely resolution of all support needs. Assist and guide the Customer Experience Coordinators (CECs) to hire, train, and schedule student assistants. Ensure the team’s preparedness to support the campus in using ever-changing systems and services; encourage a user-advocacy approach to support services. Provide input, including the assignment of tasks/work tickets, and feedback to members of the Direct Support Team in order to improve service, including collaborating with ITS staff to create documentation and workflows for ITS services. Collaborate and communicate with other ITS departments to support campus-wide instructional technology implementations; this will include making available and managing the resources of the Direct Support team for larger campus initiatives. Participate in a leadership role, when necessary, in process improvement initiatives. Seek and coordinate development of advanced skills in existing and emerging technologies on the Customer Care Direct Support team, ensuring both depth and breadth for optimal flexibility in how staff can be deployed and advanced. Participate actively in the development of the Direct Support team, including membership or chairing of hiring committees for the team according to Cal Poly Humboldt’s mission statement, resolving intra- or inter-team disputes, and fostering a healthy and inclusive working environment. Identify inefficiencies, recurring support needs, or process deficiencies in Direct Support or Customer Care services and collaborate with Customer Care leadership to develop remediation, resolution, or automation of these instances. Be the point of escalation for Help Desk tickets and other issues, including further escalation to other Customer Care teams or other teams within ITS. Support computing equipment and software in offices, labs, & classrooms Work closely with faculty, staff, and students to assist them in effective use of technology in meeting their educational and business needs, providing desktop, software, and hardware technology support. Install, configure, maintain, and repair Humboldt desktop computers, laptop computers, and mobile devices; includes patch management and backups. Support classroom and lab technology including projectors, cameras, microphones, speakers, document cameras, and other Hyflex and AV equipment. Assist staff and faculty with their current or future hardware, software, and peripheral (scanners, printers, etc.) needs and consulting on purchases. Install, configure, and support computer software, mobile device applications, cloud services, and other digital tools. Troubleshoot problems via phone, email, remote software (Zoom, Teamviewer, etc), and on-site visits to provide exceptional customer support. Perform other diverse and wide ranging tasks including, but not limited to, printer deployment, customer data backup and retention, and research technology support. Other Customer Care and ITS Activities Collaborate in a courteous, flexible and open manner with other ITS staff and campus users through team contact and mutual support, excellent communication and responsiveness. Provide input and feedback in order to improve service, including collaborating with other ITS staff to create documentation for ITS services. Coordination with other ITS and campus teams. Coordination with the ITS Advocates. Membership in appropriate ITS and campus-wide committees and groups in order to better understand the computing needs of campus and assist in providing successful solutions to these requirements. Note that such participation will be limited as we do not want to lose the main focus of the Direct Support team and this position. Other tasks as assigned by the Director of Customer Care Knowledge, Skills, and Abilities Associated with this Position Include: The career level ITC classification is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. • Ability to apply consultative skills to assess user needs and provide appropriate support. • Knowledge of information technology systems and/or applications, including campuswide systems and multimedia environments, access procedures, networks, and/or databases. • Ability to integrate multiple applications and/or systems. • Proficiency using standard software packages. • Ability to analyze data requirements and research data availability and access methods. • Knowledge of data administration principles and techniques. • Knowledge of network administration. • Ability to develop user documentation. • Demonstrated interpersonal and communication skills in working with customers. • Knowledge of system utilities, features, installation and maintenance procedures, and general operation. • Basic knowledge of data and file structures, database systems and related utilities, operating systems, and communication interface programs. • Ability to perform system, database, and network maintenance tasks and to use standard software packages. • Knowledge of local area network system configuration, protocols, and/or transmission media. • Ability to analyze and troubleshoot system connection and interface malfunctions. • General knowledge of operating systems and hardware for problem identification and analysis. • The demonstrated ability to lead a technical team in an environment with critical deadlines. • Leadership skills with diverse technical teams solving a wide range of problems and developing practicable and thorough solutions. • Thorough knowledge and understanding of operating systems, system utilities, software installation and maintenance procedures, infrastructure design, industry standards, and customer-centered process design • Highly organized and detail oriented with the ability to manage and organize multiple tasks. • Experience installing and configuring Windows/Macintosh systems and applications in a managed networked computing environment. • Ability to establish and maintain cooperative working relationships with a diverse population of faculty, staff, students, and others. • Advanced knowledge of Active Directory environment including Group Policy. • Advanced knowledge of multiple software application packages such as MS Office (Word, Excel, PowerPoint, Outlook, Access), Adobe Acrobat Professional, Antivirus, and Google Workspace. • A high-level of knowledge of Microsoft Endpoint Management Configuration Manager (MEMCM) and Jamf. • Advanced knowledge of current Microsoft Operating Systems. • Knowledge of knowledge of Apple 10.x Operating Systems. Minimum Qualifications: An excellent foundation of knowledge and skills in technical information systems and application program packages. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. This foundation may also be obtained through a combination of education and work experience which provides the knowledge, skills, and abilities required for this position. Three years of full-time professional experience in the information technology field. Preferred Qualifications: • Excellent interpersonal skills with a customer service orientation and ability to work with a positive attitude as a flexible, collaborative, and supportive team member, while excelling in a fast-paced service environment. • Advanced analytical, problem solving and critical thinking skills within a complex work environment and the ability to design effective courses of action. • Demonstrated competence in independently applying technical judgment to standard and nonstandard applications, systems, and situations. • Knowledge of and experience with IT Service Management frameworks and practices related to Change Management, Incident Management, Problem Management, Continual Service Improvement, and the implementation and use of request tracking systems to monitor and assess team performance, and deliver performance metrics in these areas. • Demonstrated ability to effectively plan, organize, and communicate department projects and transactions to stakeholders involved with, and affected by, the project. • Ability to correctly interpret written information and instructions. Demonstrated ability to perform assigned duties and follow established procedures. • Ability to gracefully adjust to frequent change (e.g. work environment, technology). • Ability to function cooperatively and productively as a member of a team. • Excellent consultative skills in assessing campus and customer needs, as well as providing appropriate technical direction in a heterogeneous computing environment. • Excellent listening, organizational, collaboration, and customer service skills, including verbal, written and interpersonal communications, to establish and maintain cooperative relationships both within ITS and across all campus constituencies, partnering agencies, and the public. • Ability to explain technical details to others in non-technical language. • Ability to independently and effectively prioritize and handle multiple responsibilities, and follow through on tasks. • Intellectual flexibility and technical curiosity, including ability to learn independently. • Experience with a ticketing system for request assignment, tracking, escalation and reporting. • Knowledge of applying diagnostics techniques for problem solving and troubleshooting; systematic troubleshooting paradigm. • Experience with security and registry configuration changes. • Experience with installing, configuring, and supporting mobile computing solutions on various platforms. Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button: Letter of Interest Resume or Curriculum Vitae Contact information for at least three professional references Application Deadline: The deadline to submit application materials is 11:55 p.m. on Thursday April 11, 2024. Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626. We acknowledge that Cal Poly Humboldt is located on the unceded lands of the Wiyot people, where they have resided from time immemorial. We encourage all to gain a deeper understanding of their history and thriving culture. As an expression of our gratitude we are genuinely committed to developing trusting, reciprocal, and long lasting partnerships with the Wiyot people as well as all of our neighboring tribes. Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies. Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply. Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed. CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to hr@humboldt.edu . Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment. CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS) Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position. Cal Poly Humboldt is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Cal Poly Humboldt can be found at www.humboldt.edu. Cal Poly Humboldt is a Title IX/Affirmative Action/Equal Opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status. Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training. Class Code: 0420 Publication Date: 3/28/2024 Advertised: Mar 28 2024 Pacific Daylight Time Applications close: Apr 11 2024 Pacific Daylight Time Closing Date/Time:
Lead of Direct Support Internal Only Information Technology Services (ITS) Job # 535947 Close Date: Thursday, April 11, 2024 At Cal Poly Humboldt, bold hearts and open minds shape the future. Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world. Cal Poly Humboldt is proud to have nearly 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs - all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt. Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state. Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field. (Job #535947) Info Tech Consultant - Career, Lead of Direct Support, Salary Range: $4,912 - $12,124.00; Hiring Range:$66,000 - $75,108. This is a full-time, benefited, non-exempt, 12-month pay plan permanent position with a one-year probationary period in ITS. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 14 paid holidays per year. Additional benefits information can be found at https://hraps.humboldt.edu/employee-benefits . Please note that this is an internal recruitment open only to active, stateside, Cal Poly Humboldt Employees. Position Summary: Reporting to the Director of Customer Care, within the Information Technology Services (ITS) unit, this is a largely technical position focused on leading the team that provides day-to-day technical support to Cal Poly Humboldt’s (Humboldt’s) students, faculty, and staff in offices, labs, and classrooms. The Lead of Direct Support is a technically skilled, positive, leader whose detailed oriented and highly organized nature will ensure success in a very high volume support environment. They will build the campus community’s trust in Customer Care through interdepartmental and interpersonal relationships and excellent verbal and written communication skills. The Lead of the Direct Support team advocates for a customer centered approach across ITS. A high degree of customer service and professionalism should be present in every interaction. This position should maintain an environment which focuses on continuous improvement, excellent customer service, and a positive leadership style. Key Responsibilities: Team Leadership Closely monitor the Humboldt Help Desk queues used by Customer Care and assign tickets to the Direct Support team in a timely manner to ensure that support calls are resolved as quickly as possible. Assume stewardship of day-to-day support operations for Humboldt’s instructional research, and office areas, supporting faculty, student, and staff success. Provide direction, mentoring, training, and technical assistance to the Direct Support team and maintain communication within the Customer Care teams. Monitor the team members’ individual queues to ensure excellent customer service and timely resolution of all support needs. Assist and guide the Customer Experience Coordinators (CECs) to hire, train, and schedule student assistants. Ensure the team’s preparedness to support the campus in using ever-changing systems and services; encourage a user-advocacy approach to support services. Provide input, including the assignment of tasks/work tickets, and feedback to members of the Direct Support Team in order to improve service, including collaborating with ITS staff to create documentation and workflows for ITS services. Collaborate and communicate with other ITS departments to support campus-wide instructional technology implementations; this will include making available and managing the resources of the Direct Support team for larger campus initiatives. Participate in a leadership role, when necessary, in process improvement initiatives. Seek and coordinate development of advanced skills in existing and emerging technologies on the Customer Care Direct Support team, ensuring both depth and breadth for optimal flexibility in how staff can be deployed and advanced. Participate actively in the development of the Direct Support team, including membership or chairing of hiring committees for the team according to Cal Poly Humboldt’s mission statement, resolving intra- or inter-team disputes, and fostering a healthy and inclusive working environment. Identify inefficiencies, recurring support needs, or process deficiencies in Direct Support or Customer Care services and collaborate with Customer Care leadership to develop remediation, resolution, or automation of these instances. Be the point of escalation for Help Desk tickets and other issues, including further escalation to other Customer Care teams or other teams within ITS. Support computing equipment and software in offices, labs, & classrooms Work closely with faculty, staff, and students to assist them in effective use of technology in meeting their educational and business needs, providing desktop, software, and hardware technology support. Install, configure, maintain, and repair Humboldt desktop computers, laptop computers, and mobile devices; includes patch management and backups. Support classroom and lab technology including projectors, cameras, microphones, speakers, document cameras, and other Hyflex and AV equipment. Assist staff and faculty with their current or future hardware, software, and peripheral (scanners, printers, etc.) needs and consulting on purchases. Install, configure, and support computer software, mobile device applications, cloud services, and other digital tools. Troubleshoot problems via phone, email, remote software (Zoom, Teamviewer, etc), and on-site visits to provide exceptional customer support. Perform other diverse and wide ranging tasks including, but not limited to, printer deployment, customer data backup and retention, and research technology support. Other Customer Care and ITS Activities Collaborate in a courteous, flexible and open manner with other ITS staff and campus users through team contact and mutual support, excellent communication and responsiveness. Provide input and feedback in order to improve service, including collaborating with other ITS staff to create documentation for ITS services. Coordination with other ITS and campus teams. Coordination with the ITS Advocates. Membership in appropriate ITS and campus-wide committees and groups in order to better understand the computing needs of campus and assist in providing successful solutions to these requirements. Note that such participation will be limited as we do not want to lose the main focus of the Direct Support team and this position. Other tasks as assigned by the Director of Customer Care Knowledge, Skills, and Abilities Associated with this Position Include: The career level ITC classification is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. • Ability to apply consultative skills to assess user needs and provide appropriate support. • Knowledge of information technology systems and/or applications, including campuswide systems and multimedia environments, access procedures, networks, and/or databases. • Ability to integrate multiple applications and/or systems. • Proficiency using standard software packages. • Ability to analyze data requirements and research data availability and access methods. • Knowledge of data administration principles and techniques. • Knowledge of network administration. • Ability to develop user documentation. • Demonstrated interpersonal and communication skills in working with customers. • Knowledge of system utilities, features, installation and maintenance procedures, and general operation. • Basic knowledge of data and file structures, database systems and related utilities, operating systems, and communication interface programs. • Ability to perform system, database, and network maintenance tasks and to use standard software packages. • Knowledge of local area network system configuration, protocols, and/or transmission media. • Ability to analyze and troubleshoot system connection and interface malfunctions. • General knowledge of operating systems and hardware for problem identification and analysis. • The demonstrated ability to lead a technical team in an environment with critical deadlines. • Leadership skills with diverse technical teams solving a wide range of problems and developing practicable and thorough solutions. • Thorough knowledge and understanding of operating systems, system utilities, software installation and maintenance procedures, infrastructure design, industry standards, and customer-centered process design • Highly organized and detail oriented with the ability to manage and organize multiple tasks. • Experience installing and configuring Windows/Macintosh systems and applications in a managed networked computing environment. • Ability to establish and maintain cooperative working relationships with a diverse population of faculty, staff, students, and others. • Advanced knowledge of Active Directory environment including Group Policy. • Advanced knowledge of multiple software application packages such as MS Office (Word, Excel, PowerPoint, Outlook, Access), Adobe Acrobat Professional, Antivirus, and Google Workspace. • A high-level of knowledge of Microsoft Endpoint Management Configuration Manager (MEMCM) and Jamf. • Advanced knowledge of current Microsoft Operating Systems. • Knowledge of knowledge of Apple 10.x Operating Systems. Minimum Qualifications: An excellent foundation of knowledge and skills in technical information systems and application program packages. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. This foundation may also be obtained through a combination of education and work experience which provides the knowledge, skills, and abilities required for this position. Three years of full-time professional experience in the information technology field. Preferred Qualifications: • Excellent interpersonal skills with a customer service orientation and ability to work with a positive attitude as a flexible, collaborative, and supportive team member, while excelling in a fast-paced service environment. • Advanced analytical, problem solving and critical thinking skills within a complex work environment and the ability to design effective courses of action. • Demonstrated competence in independently applying technical judgment to standard and nonstandard applications, systems, and situations. • Knowledge of and experience with IT Service Management frameworks and practices related to Change Management, Incident Management, Problem Management, Continual Service Improvement, and the implementation and use of request tracking systems to monitor and assess team performance, and deliver performance metrics in these areas. • Demonstrated ability to effectively plan, organize, and communicate department projects and transactions to stakeholders involved with, and affected by, the project. • Ability to correctly interpret written information and instructions. Demonstrated ability to perform assigned duties and follow established procedures. • Ability to gracefully adjust to frequent change (e.g. work environment, technology). • Ability to function cooperatively and productively as a member of a team. • Excellent consultative skills in assessing campus and customer needs, as well as providing appropriate technical direction in a heterogeneous computing environment. • Excellent listening, organizational, collaboration, and customer service skills, including verbal, written and interpersonal communications, to establish and maintain cooperative relationships both within ITS and across all campus constituencies, partnering agencies, and the public. • Ability to explain technical details to others in non-technical language. • Ability to independently and effectively prioritize and handle multiple responsibilities, and follow through on tasks. • Intellectual flexibility and technical curiosity, including ability to learn independently. • Experience with a ticketing system for request assignment, tracking, escalation and reporting. • Knowledge of applying diagnostics techniques for problem solving and troubleshooting; systematic troubleshooting paradigm. • Experience with security and registry configuration changes. • Experience with installing, configuring, and supporting mobile computing solutions on various platforms. Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button: Letter of Interest Resume or Curriculum Vitae Contact information for at least three professional references Application Deadline: The deadline to submit application materials is 11:55 p.m. on Thursday April 11, 2024. Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626. We acknowledge that Cal Poly Humboldt is located on the unceded lands of the Wiyot people, where they have resided from time immemorial. We encourage all to gain a deeper understanding of their history and thriving culture. As an expression of our gratitude we are genuinely committed to developing trusting, reciprocal, and long lasting partnerships with the Wiyot people as well as all of our neighboring tribes. Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies. Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply. Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed. CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to hr@humboldt.edu . Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment. CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS) Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position. Cal Poly Humboldt is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Cal Poly Humboldt can be found at www.humboldt.edu. Cal Poly Humboldt is a Title IX/Affirmative Action/Equal Opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status. Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training. Class Code: 0420 Publication Date: 3/28/2024 Advertised: Mar 28 2024 Pacific Daylight Time Applications close: Apr 11 2024 Pacific Daylight Time Closing Date/Time: