SOCIAL SERVICES SUPERVISOR IThis recruitment will be open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 PM (PST) on the day the County's needs are met. Qualified candidates are encouraged to apply immediately as this recruitment may close at any time without further notice.
This recruitment will establish an open eligible list to fill current and future Social Services Supervisor I positions. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.
SOCIAL SERVICES AGENCY
Administering a number of human services programs, the County of Orange Social Services Agency (SSA) is composed of four business divisions and over 4,000 dedicated employees, providing human services to an average of one-fourth of all Orange County residents. SSA operates under the policy direction of the Orange County Board of Supervisors and the California Health and Human Services Agency. SSA is responsible for planning, implementing and operating many of the social services programs provided by the County of Orange.
Funding for programs comes primarily from Federal, State and County sources. SSA's budget is approximately $1 billion, with fiduciary responsibility for an additional $4 billion in services provided as a result of programs it administers.
SSA is composed of the following four divisions: Assistance Programs; Children and Family Services; Family Self-Sufficiency & Adult Services; and Administrative Services. Our mission is to deliver quality services that are accessible and responsive to the community, encourage personal responsibility, strengthen individuals, preserve families, and protect vulnerable adults and children.
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here to learn more about the Social Services Agency.
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here to learn more about the County of Orange.
THE OPPORTUNITY Depending on the assignment, the
Social Services Supervisor I will perform responsibilities which may include but are not limited to:
- Supervises multiple staff which may include but are not limited to Eligibility Supervisors, Social Worker I/II, Senior Accounting Assistants, Office Technicians, Employment and Eligibility Specialists, Eligibility Technicians, Group Counselors, and Staff Nurses
- Provides high-level staff support for training, resource development, and policy development; parent/child visitation and direct care of children/youth at county shelter; and continuous quality improvement/quality assurance, systems troubleshooting, development, and support, and program compliance
- Supervises a section of a department, or manages/leads one or more programs within SSA
- Applies Federal, State and County regulations and policies pertaining to different social services programs
- Direct contact with general public, students, community partners, and County Agencies. and provides assistance with various inquiries and community events
- Performs as a first or second level supervisor depending on the department needs
- Leads agency workgroups, completes special projects, and attends meeting/conferences with State and County representatives
- Makes administrative suggestions/recommendations, develops and/or improves processes, including policies and procedures
- Ensures program compliance by performing quality assurance/quality control reviews to ensure all applicable federal and state regulations, and county policies and procedures are followed
- Creates and reviews various resources, training material, and desk guides as needed
- Collaborates with internal and external partners to ensure policy and procedural understanding
- Implements broad program objectives and be accountable for overall results in respective area of responsibility
- Makes independent decisions for the program, including a high degree of independent judgment and problem solving of complex operational and program issues
- Collaborates with State and County partners to advance key initiatives, system changes, and projects
- Represents the agency position in State and County Hearings and makes impartial decision in County Hearings
- Commutes to various office locations including, but not limited to, Anaheim, Cypress, Garden Grove Santa Ana, Orange, and Laguna Hills or may work remotely
- Conduct in-person presentations and webinars as needed
- Works in a fast paced, interactive environment
Work Hours/Schedule: The work hours/schedule vary from 7:00 a.m. to 5:30 p.m. Monday through Friday and are subject to change to meet the needs of the department. There are some assignments that may require shift work, and/or working weekends, and/or holidays.
DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will have experience and/or training with a strong foundational knowledge of Social Services Agency programs. The ideal candidate will also have knowledge, skills, and abilities which would demonstrate the following competencies:
Technical Knowledge of- SSA Administrative policies and procedures, mission and goals, and pertinent Memorandum of Understanding (MOU), including regulations and other operational plans
- Policies and procedures as set by the State, Federal and County
- Population to be served and the needs of that population
- Social work case management principles, techniques and practices
- Evaluate and make assessments of social work/program based-case files
Technical Experience - Engages in program projects, researches and provides recommendations to improve program services
- Leads a project team or workgroup resulting in successful outcomes
- Reviews and confers with staff regarding caseload management necessary to deliver client services
- Utilizes Microsoft Word, Excel, Outlook, Power Point and Teams proficiently and stays current with other computer systems
- Composes reports and prepares statistics relative to the work
- Prepares, develops and reviews training materials and conducts presentations
- Experience using major systems such as CWS/CMS or eligibility determination systems
- Reviews and analyzes pertinent information from reports, systems and/or case files to ensure program compliance
- Develops policies and procedures pertaining to social services programs
- Experience supporting various community outreach efforts
- Promotes sustainable changes in service delivery and practice to improve the quality of social services
- Serves clients who are in need of social services including those who have mental illness, complex health/social and psycho-social needs and those who have communicable diseases
- Ensures delivery of services in accordance with agency and State policies, rules and regulations
- Implements Federal, State and County policies and procedures and represents the County at State hearings
Leadership/ Supervision - Plans, assigns, and monitors staff workloads
- Establishes expectations and provides clear direction to staff to meet agency goals and objectives
- Coaches and inspires staff to be result-oriented and manage day-to-day issues in support of maintaining a productive, creative, flexible, and innovative work environment
- Identifies and ensures staff development and training needs are met
- Fosters a supportive working environment for maintaining the integrity of Agency operations and delivering responsive and quality services
- Develop plans for employees to gain necessary knowledge, skills, and abilities to successfully perform their duties Provides feedback and assists - staff with improving work performance and addresses discipline problems as needed
- Addresses personnel issues in accordance with the guidelines established by Human Resource Services
- Collaborates with agency, County and State on initiatives to represent Orange County's interests
Communication Skills - Prepares and presents information verbally and in writing on topics related to operational issues, staff productivity and performance standards
- Composes clear, concise, and comprehensive reports and other written documents
- Motivates and engages staff through effective communication
- Demonstrates effective oral and written communication in working with individuals, families, groups, organizations, communities and colleagues
- Listens effectively and presents ideas and complex materials concisely, clearly and logically
- Encourages open and productive communication
Critical Thinking/ Problem Solving - Operates effectively in a demanding environment
- Adapts to changes according to the evolving needs of the populations served and in accordance with Federal, State and County policy and operations
- Defines problems, analyzes data and recommends alternatives for problem resolution
Teamwork/ Collaboration - Works collaboratively as a member in a team setting to provide services for clients and families
- Establishes and maintains good working relationships with peers, colleagues, supervisors, managers, other County agencies, vendors, community partners and the public
- Interacts professionally, respectfully and responsibly with clients and families, County employees, partner agencies and the community
- Effectively employs cultural diversity competence when communicating with internal and external customers
- Works collaboratively as a member of a team to provide services for clients and families
MINIMUM QUALIFICATIONS Please click
here to learn more about minimum qualifications and job duties for Social Services Supervisor I.
PHYSICAL, MENTAL, ENVIRONMENTAL AND WORKING CONDITIONS Please click
here to view the Physical and Mental Requirements and Environmental and Working Conditions for Social Services Supervisor I
. SPECIAL QUALIFICATIONS Candidates will be required to undergo a background clearance check and must successfully clear prior to the start of their employment. All employment offers are contingent upon successful completion of a background check. Areas considered in the background check include conviction history, employment history, professional references and education verification (i.e. degree, license, or official transcripts) if applicable. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.) - In addition, a Child Abuse Central Index (CACI) background clearance check may be required. CACI is a repository of child abuse investigation reports managed by the Department of Justice (DOJ) that contains information related to substantiated cases of physical abuse, sexual abuse, mental/emotional abuse, and/or severe neglect of a child.
RECRUITMENT PROCESS Human Resource Services (HRS) screens all applications to identify the qualified candidates for the position based on the skills required to meet the needs of the County. After the initial screening, the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition.
Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click
here to review the policy.
Application Appraisal Panel | Application Rating (Weighted 100%)
An Application Appraisal Panel (AAP) of job knowledge experts will thoroughly screen and evaluate all application materials for job knowledge, competencies, and related experience described above. Clarity of expression, grammar, spelling and ability to follow instructions will be considered in the evaluation process. Only the most successful candidates will be placed on the eligible list.
Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Based on the Agency's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the recruitment process.ADDITIONAL INFORMATION
Please see below for important information regarding COVID-19 related recommendations.Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click
here to see the latest guidance for more details.
EMAIL NOTIFICATION:
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at
www.governmentjobs.com .
FREQUENTLY ASKED QUESTIONS:
Click here for additional Frequently Asked Questions.
For specific information pertaining to this recruitment, contact Alex Ochoa at
Alex.Ochoa2@ssa.ocgov.com or (714) 245-6259.
EEO INFORMATION
Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.Closing Date/Time: Continuous
