Charleston County Consolidated 9-1-1 Center is looking for an IT Technician I (Computer Support Specialist) passionate about public safety to provide customer support to for hardware and software systems related to administrative and 9-1-1 services. Come Save Lives with Us! HIRING PAY RATE: $25.60 - $33.55 PER HOUROPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELYDuties and Responsibilities Job functions include:
Minimum Qualifications Non-Negotiables: Must have a positive attitude, proven leadership experience, and excellent verbal and written communication skills. Must be able to communicate well to a diverse group of people.
- Install, configure and maintain client and server hardware and software in a mixed Windows & Linux environment including desktops, servers, printers, VoIP telephony systems, network and communications equipment.
- Assist in maintaining the CDC domain configurations based on SLED and FBI requirements.
- Manage and maintain the CDC internal webpage.
- Maintain computer hardware peripherals (display, mouse, keyboard, etc.) to ensure user functionality. Assist in maintaining other equipment and furniture; repair broken equipment and furniture.
- Respond to and troubleshoot hardware and software issues in person, remotely and over the telephone, including soliciting product vendors, service providers and contractors for technical support.
- Provide orientation, training and guidance to users on how to operate new software and computer equipment, and develop new training material as systems change over time.
- Maintain records/logs of repairs and monitor maintenance schedule. Manage hardware asset tracking to ensure accountability.
- Assist IT Supervisor in developing and updating Technical Operating Procedures documents. Monitor users to ensure they are complying with procedures.
Knowledge, Skills and Abilities
- Must be at least 18 years old and have a high school diploma or equivalency.
- Associates Degree or Bachelor Degree with a focus on Information Systems, Telecommunications, Computer Science, or related field preferred and 5-7 years' experience not required but preferred, or a combination of equivalent education and experience that provides the required knowledge, skills and abilities.
- A+ or similar certification preferred
- Bachelor's in public safety, emergency management, or public administration preferred.
- Must maintain a current NCIC certification or obtain NCIC certification within 6 months of employment.
- Ability to establish and maintain effective working relationships with the public, County Council, County employees, vendors, and other agencies.
- Perform in a self-directed manner.
- Display strong analytical skills.
- Create and participate in a team environment.
- Establish and maintain effective working relationships.
- Analyze and interpret data and other information prior to preparation of reports.
- Able to take action in solving problems while exhibiting judgment and a systematic approach to decision making; to identify the important dimensions of a problem, determine potential causes, obtain relevant information and specify alternate solutions that result in effectiveness.
- Interacts effectively, professionally, tactfully with the general public and all participating agencies, dispatch and law enforcement.
- Demonstrate sound time-management skills by effectively or efficiently organizing, prioritizing, and completing multiple assignments in a timely manner.
- Respond positively to a work environment that will change day-to-day, requiring quick departure from and re-organization of one's schedule.
- Lives the vision, mission, values and expected behaviors of Charleston County, the Public Safety Directorate, and CDC.