IT Technician (Computer Support Specialist)

  • North Charleston, South Carolina
  • Mar 25, 2023
Full Time Information Technology and Communication Services
  • Salary: $25.60 - $33.55 Hourly USD

Job Description


Charleston County Consolidated 9-1-1 Center is looking for an IT Technician I (Computer Support Specialist) passionate about public safety to provide customer support to for hardware and software systems related to administrative and 9-1-1 services. Come Save Lives with Us!

HIRING PAY RATE: $25.60 - $33.55 PER HOUR


Duties and Responsibilities

Job functions include:

  • Install, configure and maintain client and server hardware and software in a mixed Windows & Linux environment including desktops, servers, printers, VoIP telephony systems, network and communications equipment.
  • Assist in maintaining the CDC domain configurations based on SLED and FBI requirements.
  • Manage and maintain the CDC internal webpage.
  • Maintain computer hardware peripherals (display, mouse, keyboard, etc.) to ensure user functionality. Assist in maintaining other equipment and furniture; repair broken equipment and furniture.
  • Respond to and troubleshoot hardware and software issues in person, remotely and over the telephone, including soliciting product vendors, service providers and contractors for technical support.
  • Provide orientation, training and guidance to users on how to operate new software and computer equipment, and develop new training material as systems change over time.
  • Maintain records/logs of repairs and monitor maintenance schedule. Manage hardware asset tracking to ensure accountability.
  • Assist IT Supervisor in developing and updating Technical Operating Procedures documents. Monitor users to ensure they are complying with procedures.

Minimum Qualifications

Must have a positive attitude, proven leadership experience, and excellent verbal and written communication skills. Must be able to communicate well to a diverse group of people.

  • Must be at least 18 years old and have a high school diploma or equivalency.
  • Associates Degree or Bachelor Degree with a focus on Information Systems, Telecommunications, Computer Science, or related field preferred and 5-7 years' experience not required but preferred, or a combination of equivalent education and experience that provides the required knowledge, skills and abilities.
  • A+ or similar certification preferred
  • Bachelor's in public safety, emergency management, or public administration preferred.
  • Must maintain a current NCIC certification or obtain NCIC certification within 6 months of employment.
  • Ability to establish and maintain effective working relationships with the public, County Council, County employees, vendors, and other agencies.

Knowledge, Skills and Abilities

  • Perform in a self-directed manner.
  • Display strong analytical skills.
  • Create and participate in a team environment.
  • Establish and maintain effective working relationships.
  • Analyze and interpret data and other information prior to preparation of reports.
  • Able to take action in solving problems while exhibiting judgment and a systematic approach to decision making; to identify the important dimensions of a problem, determine potential causes, obtain relevant information and specify alternate solutions that result in effectiveness.
  • Interacts effectively, professionally, tactfully with the general public and all participating agencies, dispatch and law enforcement.
  • Demonstrate sound time-management skills by effectively or efficiently organizing, prioritizing, and completing multiple assignments in a timely manner.
  • Respond positively to a work environment that will change day-to-day, requiring quick departure from and re-organization of one's schedule.
  • Lives the vision, mission, values and expected behaviors of Charleston County, the Public Safety Directorate, and CDC.
Closing Date/Time:

Job Address

North Charleston, South Carolina United States View Map