Orange County, CA
Orange County, California, United States
Mar 21, 2024
Full Time
CAREER DESCRIPTION HCA SERVICE CHIEF II In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public for a minimum of five (5) business days and is scheduled to close at 11:59 PM (PST) on Tues day , April 2 , 2024 . Applicants are encouraged to apply immediately. The open eligible list established by this recruitment will be used to fill current and future HCA Service Chief II positions. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County. Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. THE AGENCY The Orange County , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a dynamic executive team with an organizational structure comprised of five (5) service areas - Strategy and Special Projects, Behavioral Health Services, Correctional Health Services, Medical Health Services, and Public Health Services - is committed to meeting the health needs of the diverse Orange County community. THE DEPARTMENTS Behavioral Health Services (BHS) Division consists of the following service areas which provide a culturally competent and client-centered system of behavioral health services for all eligible county residents in need of treatment for alcohol and other drug abuse and mental health care. Adult and Older Adult Behavioral Health (AOABH) includes Veteran services, offers a full range of programs to adults with mental health conditions that are at risk of more serious issues without treatment and supportive services. These services range from Outpatient services, which provide psychiatric medications, therapeutic services, peer support and other supportive services; to our Full Service Partnership (FSP) Programs which serve individuals with the most severe symptoms who need more intensive and focused services. These programs have a “whatever it takes” approach to treatment and often work in the field and in client homes to ensure needed treatment is being provided. AOA also offers Housing and Supportive Services for individuals with serious mental illness, Peer-run Wellness Centers, Transportation Services and Supported Employment Programs. Children and Youth Services (CYS) offers a broad array of treatment and early intervention services to children, adolescents, transitional aged youth, and their families who are experiencing symptoms of mental health and/or co-occurring physical or substance use disorders. Intensive outpatient programs such as Full Service Partnerships and a program for First Episode Psychosis as well as , traditional outpatient mental health services, as well as collaborative service delivery models with Social Services Agency (through Wraparound WRAP and Short Term Residential Programs STRTP), Probation (in Juvenile Hall and other Probation settings), and the Courts are offered. Quality Management Services (QMS) Includes Quality Improvement/Quality Assurance (QI/QA) and Health Records Management (HRM) functions that support the programming and operations of the other BHS service areas to ensure quality of care, program integrity and regulatory compliance of Medi-Cal behavioral health programs, including the County Mental Health Plan (MHP) and Drug Medi-Cal Organized Delivery System (DMC-ODS). QMS also supports quality management activities for other BHS initiatives and contracts with the State Department of Health Care Services. (DHCS) Mental Health Services Act (MHSA) Office coordinates the various activities related to the development approval and reporting of MHSA programs and services including engaging with diverse stakeholders to identify behavioral health service needs and priorities across the system of care according to current laws and regulations and availability of funds. Substance Use Disorder (SUD) Services - provides an array of prevention, treatment and recovery support services for youth and adults that include the Alcohol and Drug Education and Prevention Team (ADEPT) community SUD prevention programs, Residential Treatment, Outpatient treatment, perinatal services, narcotic treatment programs (NTP), Medicated Assistance Treatment (MAT), Withdrawal Management, Intensive Outpatient Program, Recovery Residences and the programmatic oversight of the States Opioid Abatement Funding Plan in OC.. Crisis and Acute Care Services provides responsive services to adults and youth in a behavioral health crisis. Services include mobile mental health Crisis Assessment Team (CAT), Psych Emergency Response Team (PERT), OC Links (24/7 Resources line), Crisis Stabilization Units (CSU), Crisis Residential Programs and In-home Crisis Stabilization services, as well as inpatient psychiatric hospital services and the coordination of 9-8-8. Forensics and Justice Involved Division - provides oversight, evaluation, and treatment for all of the mental health justice involved for Orange County. This includes Collaborative Courts, AOT, Mental Health Diversion, AB109 & Re-entry, Assisted Intervention Court, Whatever It Takes collaborative court, and Recovery Court/Opportunity Court, CONREP, LPS Psychology Unit, SB317 Incompetent to Stand Trial Diversion unit, CARE Court, and Early Access and Stabilization Services. Data Analytics and Outcomes - performs advanced data and computer science duties using methods for data collection, management, analysis, and visualization that align with industry standards and best practices related to data and implementation science. Establishing a skilled mental health evaluation and data analytics workforce is critical to supporting all other BHS Function Areas in improving quality of services, increasing timely access to care, forecasting fiscal impacts and resource needs, and meeting existing and future Federal, State, and local regulatory, reporting, and monitoring requirements. Correctional Health Services (CHS) , Adult Correctional Health Services (ACHS) provides basic and emergency mental health services to all adult inmates in the County's five (5) correctional facilities. The Mental Health program includes acute psychiatric units for the most severely compromised mental health clients. Mental health services are also provided to clients who have chronic mental health problems and are able to function in the regular housing units at Orange County Jail. THE OPPORTUNITIES The immediate vacancies are within QMS, CYS, and AOABH. However, future vacancies may be in other Divisions; thus, qualified applicants are encouraged to apply.The SC II position in QMS is on the Integrated Records Information System (IRIS) Liaison Team with a special expertise in SUD programs. The SCII works closely with program and the SUD Support Team. Responsibilities include but are not limited to, analyzing Electronic Health Record ( EHR) business needs, developing workflows, facilitating bi-weekly SUD Chart Documentation meetings, participating in CalAIM (California Advancing and Innovating MediCal) workgroups for interpreting documentation changes and coordinating IT changes, and assisting with the CalOMS (California Outcome Measurement System) CAP (Corrective Action Plan) workgroup for developing training materials , providing support to Service Chiefs and clinicians, and consulting with clinics for EHR optimization. The primary responsibilities of a SC II position in CYS outpatient include overseeing daily operations of a CYS outpatient clinic, ensuring effective implementation of policies and procedures, and providing clinically sound and high-quality care for all clients. The CYS SC II collaborates with the Program Manager and other Service Chiefs to evaluate guidelines and workflows, enhancing efficiency and consistent service delivery across outpatient sites. Additionally, they handle administrative tasks in running outpatient programs, building operations, provide staff supervision, onboard and train new hires, and address grievances as needed. The primary responsibilities of a SC II position in AOABH include providing administrative support to clinic Service Chiefs, ensuring effective implementation of policies and procedures across outpatient programs, evaluating guidelines and workflows to prevent duplication and ensure smooth operations, assisting in training new service chiefs, ensuring clinically sound and high-quality care, managing administrative tasks, building operations, scheduling, providing staff supervision, and addressing grievances as necessary. Duties and Responsibilities Some examples of duties and responsibilities include but are not limited to: Evaluate performance of subordinates, provide training, and recommend disciplinary action when necessary. Identify and implement training needs. Manage clinic operations, coordinate service delivery with other programs, and assist in evaluating and developing effective programs. Act as a resource on challenging or complex cases, provide expert guidance to staff Stay updated on laws and regulations governing program operations and funding. Act as liaison, consultant, and educator to community agencies and providers to achieve program goals. Compile and interpret data, prepare reports, and evaluate outcomes. Participate in committees, task forces and meetings to ensure service continuity and problem resolution. DESIRABLE QUALIFICATIONS & CORE COMPETENCI ES The ideal candidate will be an ethical and dependable individual who is committed to the highest quality of patient care and service delivery and dedicated to the success of the programs. The ideal candidate will also be a self-starter who can work independently and multi-task to effectively manage the diverse responsibilities in a busy and changing environment. For QMS position, a strong understanding of SUD and a working knowledge of IRIS are highly desirable. The ideal candidate will also demonstrate extensive knowledge and/or experience, skills, and abilities in the following core competencies: Professional and Technical Expertise | Legal & Regulatory Navigation Using and working with Integrated Records Information System (IRIS) and Electronic Health Records (EHR) software Demonstrating expert knowledge of Medi-Cal documentation requirements and experience in Microsoft Suite, specifically with Word, Excel, PowerPoint, and other software programs Understanding, interpreting, and ensuring compliance with laws and regulations Demonstrates expert knowledge of SUD Self-Management | Coaching & Developing Others | Delegating Showing personal organization, self-discipline, and dependability Valuing learning and finding opportunities for challenging and improving staff performance Providing training for community partners Promoting and supporting ethical and professional standards in the workplace, and skillfully handling personnel issues Sharing responsibility, authority, and accountability Innovative Problem Solving | Delivering Results Identifying and analyzing problems to propose new ways to do business Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Decision Making | Critical Thinking Choosing optimal courses of action in timely manner Analytically and logically evaluating information, propositions, and claims Communication | Building & Maintaining Relationship | Customer Focus Communicating effectively with staff within the department, community partners and the public Establishing rapport and maintaining mutually productive relationships Attending to the needs and expectations of customers MINIMUM QUALIFICATIONS Click here to learn more about the minimum qualifications for the HCA Service Chief II position. P HYSICAL & MENTAL CONDITIONS AND ENVIRONMENTAL & WORKING CONDITIONS Physical Requirements and Environmental & Working Conditions Vision sufficient to read standard text, read a computer monitor and to drive; speak and hear well enough to communicate clearly and understandably in person, over the telephone and in small groups; independent body mobility to stand, sit, walk, stoop, and bend to access a standard office environment; manual dexterity to use hands, arms and shoulders repetitively to operate a keyboard, to write and drive a vehicle. Will be occasionally required to interact with clients/patients; work in an office environment; and drive to community sites and to meetings. Mental Requirements Possess the ability to independently reason logically to analyze data, reach conclusions and make recommendations and decisions; possess the ability to remain calm and appropriately focused in difficult interpersonal situations involving diverse interests. RECRUITMENT PROCESS: Human Resource Services (HRS) screens all applications to identify the qualified applicants for the position based on the skills required to meet the needs of the County. After the initial screening, the qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition. Application Screening (Refer/Non Refer): Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applications exhibiting qualifications as listed in the job bulletin will be referred to the next step. Structured Oral Interview (Weighted 100%): Applicants will be interviewed and rated by panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Based on the Department's needs, the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. ADDITIONAL INFORMATION EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact Gazala Yerunkar at GYerunkar@ochca.com or by phone at (714) 834-3205. EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: 4/2/2024 11:59 PM Pacific