Business Process Consultant

  • City of Austin, TX
  • Austin, Texas
  • Mar 07, 2024
Full Time Administrative Analysis and Research

Job Description

Minimum Qualifications
  • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.


Licenses or Certifications:
None
Notes to Applicants

POSITION OVERVIEW
The Business Process Consultant in Aviation’s Performance Management Division will utilize their proven experience in providing consulting services to define processes, identify key performance indicators, and provide gap analyses to enhance organizational development and performance improvement.
The Business Process Consultant will expedite and enhance business outcomes for all levels of the organization through direct management and team consultations, workshops and professional development.
This position will manage projects pertinent to performance management and employee engagement, analyze data, assist in workforce planning and make recommendations for key performance indicators and measures.
The Business Process Consultant provides thought leadership in creatively and flexibly solving business process challenges and analyzing performance targets.
The position will require researching and designing curriculum for workshops and/or professional development courses to engage and develop Aviation staff.
The Business Process Consultant requires leadership in the management of relationships and collaboration to implement programs, services and initiatives with cross-functional business partners.
Must have the ability to prioritize and manage competing demands and deadlines in a fast-paced environment.
Strong interpersonal communication, collaboration, coaching, consulting and leadership skills are required.

TRAVEL

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

ASSESSMENT
A skills assessment will be required for this position.

APPLICATION INFORMATION
Resumes will not be accepted. Rather a detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application. The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”).Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application.

VETERAN
Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

CRIMINAL HISTORY BACKGROUND CHECK
The top candidate will be subject to a minimum 10 year criminal background check and security threat assessment.

GOOD STANDING - DEPARTMENT / DIVISION EMPLOYEES
Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified.

LANGUAGE
Must have the ability to read, write, and fluently speak in English.

DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS .

Pay Range
$33.05 - $42.14

Hours
Monday - Friday; 8:00 a.m. - 5:00 p.m.

Hours may change depending on departmental needs.
Work hours may include after-hours, holidays, and weekend work.
Job Close Date 04/10/2024 Type of Posting External Department Aviation Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Bergstrom International Airport Preferred Qualifications
  • Experience developing and conducting training programs in alignment with organizational and employee goals
  • Experience providing cross-functional consulting, facilitation and coaching services to executives and managers
  • Experience developing and coordinating career development programs with internal and external leaders such as mentoring, leadership and supervision development and career progression.
  • Strong interpersonal communication skills for collaboration, coaching, consulting, and leading process improvement initiatives with internal and external stakeholders
  • Experience in making ideas viable and leading initiatives and improvement projects
  • Ability to travel to more than one work location.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


Leads multiple process improvement teams Develops project work plans, project management and periodic assessment Facilitates the development of stakeholder analysis and communication plans for process improvement teams Identifies, collects, and researches to complete data analysis Makes recommendations to project teams and recommends organizational change utilizing appropriate talent Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets Develops and improves models and methodologies for the department Reviews and critiques the work of functional team staff Communicates project and program information to all levels of the organization

Responsibilities- Supervision and/or Leadership Exercised:
  • May provide leadership, work assignments, evaluation, training, and guidance to others.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.


  • Knowledge of business strategies, objectives, planning, development and management processes and process improvement
  • Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
  • Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models
  • Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic
  • Skill in providing internal consulting services
  • Skill in project management methods
  • Skill in negotiation of projects and program initiatives
  • Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders’ expectations
  • Ability to look at situations systematically
  • Ability to work independently and with teams
  • Ability to understand, interpret and apply detailed and complex information
  • Ability to manage implementation of recommendations
Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for a Business Process Consultant are Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job. Do you meet these qualifications?
  • Yes
  • No
* Describe your experience developing and conducting training programs in alignment with organizational and employee goals.
(Open Ended Question)
* Please describe your experience providing cross-functional consulting, facilitation and coaching services to executives and managers.
(Open Ended Question)
* Please describe your experience developing and coordinating career development programs with internal and external leaders such as mentoring, leadership and supervision development and career progression.
(Open Ended Question)
* Describe your experience with strong interpersonal communication skills for collaboration, coaching, consulting, and leading process improvement initiatives with internal and external stakeholders.
(Open Ended Question)
* Describe your experience in making ideas viable and leading initiatives and improvement projects.
(Open Ended Question)
* Do you have the ability to travel to multiple sites as part of the regular job duties?
  • Yes
  • No
* The Transportation Security Administration (TSA-division of the USA Dept. of Homeland Security) requires all employees of the Austin-Bergstrom International Airport to pass a minimum 10-year criminal background investigation and security threat assessment. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Check to be hired.
  • I acknowledge and understand this position requires a 10-year Criminal Background Investigation and security threat assessment
* Were you referred by an current employee of the Department of Aviation? If so, please provide the employee's full name.
(Open Ended Question)


Optional & Required Documents

Required Documents Optional Documents

Job Address

Austin, Texas United States View Map