Job Summary Reporting to the Director of Business Development and External Relations and receiving work lead direction from the Associate Director of International Recruitment and Partnerships, the International Recruitment Advisor provides admission information, academic support and advising to prospective international applicants on a day-to-day basis. Supports the Associate Director to monitor application processing, track the status of applications and correspond with applicants.
The International Recruitment Advisor communicates with international applicants regarding admission eligibility issues, provides pre- admission counseling, advises regarding application procedures, and performs follow-up services with students on a regular basis in- person, on the telephone, and electronically. The incumbent collaborates and liaises with external and internal stakeholders, and works with undergraduate/graduate admissions, communications team, housing, ISSS, and International Gateways offices to advocate on issues impacting international applicants. In addition, the incumbent collaborates with the International Recruitment Specialist on important tasks including but not limited to: managing data entry and reporting, monitoring application status, corresponding with applicants, and conducting outreach to prospective international applicants both locally and out-of-state on an as-needed basis. The International Recruitment Advisor reviews and updates information of prospective students/applicants in CRM database and perform related duties as assigned.
Key Responsibilities - Counsel international students, in-person and virtually, on all aspects of admissions requirements for degree and non-degree programs and guide them through the application process, from initial interest through application being processed/reviewed/evaluated by the SJSU Admission offices
- Develop and maintain expertise and understanding of advising techniques, student support strategies, SJSU's curriculum, academic policies, SJSU’s admission and degree requirements, and policies to ensure accurate and proactive advising for students.
- Outreach to prospective international students by attending recruiting fairs, informational sessions, and events, both locally and out-of-state
- Advise, coordinate, and encourage potential applicants to apply for SJSU admissions
- Respond to email and phone inquiries relating to general university admissions process.
- Develop a network of allies and partnerships, and comprehensive and broad outreach and marketing campaigns and initiatives to promote SJSU as the U.S. institution of choice.
- Develop, maintain, and update curricular maps for all SJSU academic programs (majors and minors), departmental databases, websites, collateral, partner worksheets, and advising tools
- Lead, liaise with and counsel relevant campus offices and staff members to provide expertise, guidance, advice and support to ensure smooth streamlined functionality of international admissions processes
- Work with supervisor, colleagues, and student assistants to explore effective strategies in social media campaigns
- Advise admitted students, in-person and virtually, regarding university policies related to testing, registration, orientation, housing, and other student services
- Collaborate with campus departments, including admission offices and International Gateways, to ensure applications are processed in a timely manner and admission issues are resolved efficiently
- Meet with degree-bound students and provide information to prepare them for academic success
- Develop and maintain expertise and understanding of SJSU's curriculum, and degree requirements to ensure accurate and proactive advising for students
- In collaboration with the Associate Director, coordinate campus visits/virtual meeting for representatives from affiliated organizations, partners, and visitors
- Coordinate and participate with IRP office’s day-to-day and long-range operations and CPGE activities and events
- In direct coordination with the Associate Director, assess, review, identify, and develop new institutional partnerships, and program models that align with the IRP strategic plan to expand and diversify the student population at SJSU
- Design, develop, and update content for recruitment collateral, and other informational literature in various platforms
- Collect, compile, and analyze data to provide the Director/Associate Director with regular detailed reports on international recruitment activities, departmental initiatives, administrative processes and procedures, and program assessment of outcomes and efficacy with proposed improvements
- Liaise and communicate effectively in a timely manner with overseas counterparts at partner institutions/vendors/providers regarding program deliverables, outcomes, balances, and processes
Knowledge, Skills & Abilities - Knowledge of university admission procedure
- Knowledge of international application process and requirements
- Knowledge of international recruitment trend and practice
- Knowledge and understanding of regulations pertaining to F-1 visa students
- Knowledge of or ability to acquire database skills such as database management and spreadsheet applications
- Basic knowledge of PeopleSoft Query and SQL
- Knowledge and experience using various social media platforms, and familiarity with communication applications such as Outlook, Skype, Facebook and/or blogs
- Excellent verbal and written communication skills
- Working knowledge of data management and CRM software such as Salesforce, and PeopleSoft
- Working knowledge of Salesforce, Adobe Suite, and website applications
- Proficiency with MS Windows and/or Mac platforms; MS Office Suite, word processing, internet applications
- Ability to reason logically, interpret regulations and make appropriate recommendations
- Ability to identify and problem-solve issues affecting students to achieve academic success
- Ability to communicate with constituents in a professional and respectful manner
Required Qualifications - Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field
- Three years of professional experience in one of the student services program areas or in a related field. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
Preferred Qualifications - A Master’s Degree in a related field
- Two or more years of professional experience in international recruitment, international admissions, or international programs at a higher education setting
- Experience advising students on university admissions
- Experience working with international student population
- Experience working with F-1 regulations
- Experience in Customer Relation Management (CRM) database
- Experience and understanding in credential evaluation
- Excellent written communication skills
- Experience working with Salesforce, Microsoft Office Suite, Adobe Suite, and website applications
Compensation Classification: Student Services Professional III
Anticipated Hiring Range: $5,042/month - $5,665/month
CSU Salary Range: $5,025/month - $7,159/month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .
Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
- Resume
- Letter of Interest
All applicants must apply within the specified application period:
December 12, 2023 through January 4, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Contact Information University Personnel
jobs@sjsu.edu
408-924-2252
CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu .
Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu .
Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu .
Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.
Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).
Advertised: Dec 12 2023 Pacific Standard Time
Applications close:
Closing Date/Time:
