Position Description
Working as an essential member of the HHSA's Housing Programs team, the Housing Screener interviews potential clients referred for Housing Programs for eligibility; maintains Housing Program files and data and creates reports associated with Housing Programs. Demonstrated customer service skills and proficiency with Microsoft Office products recommended.
Under limited supervision, the Screener assists applicants for public assistance programs; explains policies and procedures; gathers and verifies facts and information; initiates cases through an automated system; makes appropriate referrals for health, social and/or employment services; and performs related work as required.
The Screener is a specialized clerical classification. Incumbents in this class have primary responsibility for performing the application screening interview and related functions.
The Screener differs from the Office Assistant III, in that the latter may perform application screening interviews as a duty, while having primary responsibility for other advanced clerical functions. The Screener differs from the Eligibility Specialist in that the Eligibility Specialist classification determines initial and continuing eligibility, authorizes aid payments, initiates case changes, performs in-depth interactive interviewing, and applies extensive multiple aid program knowledge.
Example of Duties
Incumbents in the Screener classification receive supervision from an Eligibility Supervisor or other higher-level supervisor or manager. A Screener has no responsibility for directing or supervising others, and is responsible for own work only.
Typical Duties, Employment Standards and KSAs
Duties may include, but are not limited to, the following: - Provides general information, application forms, and declaration forms.
- Explains policies, procedures, and requirements to applicants to apprise them of their rights and responsibilities.
- Performs initial application interview for public assistance programs and services.
- Ensures accuracy and completion of application and declaration forms.
- Questions applicants to gather and verify information and enter information directly into an automated computer system.
- Schedules applicant appointments with Eligibility Specialists.
- Refers applicants in need of immediate services to appropriate resources.
- Performs additional tasks related to case records.
- Performs related duties as assigned.
Minimum Qualifications
Knowledge of: - Modern office practices, methods, and procedures.
- General goals and purpose of public social services programs.
- Computer terminology and computer keyboard arrangement.
Ability to: - Learn the basic principles of the department's automated systems.
- Learn and apply the rules, regulations, policies, and procedures pertaining to initial application for public assistance.
- Learn appropriate questioning content and techniques for interviewing applicants.
- Enter data accurately into automated system.
- Locate, identify, and correct inaccurate or incomplete information.
- Answer a variety of questions related to department programs and the application process.
- Make referrals to appropriate agencies and social service programs.
- Exercise sound judgment when initiating processes, actions, and alternatives within established procedures and regulations.
- Communicate effectively verbally and in writing with individuals from diverse socio-economic and cultural backgrounds.
- Establish and maintain cooperative working relationships with the public and staff.
- Follow written and oral directions and instructions.
Minimum Qualifications:
Two (2) years of full-time experience performing clerical office support duties, including one (1) year at the journey level. Experience must have included substantial public contact.
Special Requirements
Some positions in this classification may require possession of a valid California Driver License. Employees who drive on County business to carry out job-related duties must possess a valid California Driver License for the class of vehicle driven and meet automobile insurability requirements of the County. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on a case-by-case basis by the appointing authority.
Bargaining Unit 7 - Service Employees International Union Local 1021
For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision.
NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights:
- Down Payment Assistance, up to 5.5% of the Total Mortgage Loan.
- Available with purchase of a primary residence.
- Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans).
- No first-time homebuyer requirement to qualify.
- Flexible guidelines: Minimum FICO 640; Maximum DTI 50%.
- Flexible income limits, up to moderate income levels; no income limits for FHA and VA.
For more information, vists Calaveras County Assist-to-Own
Boot Allowance: $150 per year and is distributed once a year, in the first full pay period in the month of December.
Qualifying Classifications: Registered EH Specialists, EH Techs, OSS Engineers, Fleet Manager, Junior Engineer, Mechanic series, Sheriff's Mechanic, Public Works Inspector, Road Maintenance Worker series, Integrated Waste Worker series, AG Techs, and AG Biologists, and Recycling Program Coordinator I/II, Permit Tech I/II, Engineering Tech I/II assigned to the Rock Creek Landfill facility, and Air Pollution Control Tech.
Uniform Allowance:$600 per calendar year split into monthly payments.Payments will be made monthly on the second pay check.
Qualifying classifications: Custodian series, facility maintenance worker series, facilities maintenance engineer.
Extra-Hire:Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance.
Vacation days:0 - 3 complete years = 80 hours per year.
After 6 months you can take your first week.
3 - 10 complete years = 120 hours per year
10 years+ = 160 per year
Holidays:13 paid holidays per year.
Life Insurance: $50,000.00 County paid
Sick Leave: 12 days annual sick leave accrual with unlimited accumulation.
Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period.
60 hours of sick leave can be used for immediate family, parent spouse, child or sibling.
Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step.
Probation Period: New employees remain in a probationary status for 26 pay periods..
Longevity Incentives @ 2.5% for each of the following: - 5.5 years (if hired before March 28, 2005)
- 6 years
- 10 years
- 15 years
- 20 years
- 25 years
Bi-Lingual pay:$75 per month for specific approved job classifications.
Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually
Flexible Spending:Pre-Tax Dependent Care Account - Max contribution of $5,000 annually
Section 125 Plan:Additional insurance is available through the Section 125 plan and may be purchased from a representative during open enrollment or by appointment when they are on-site.
AFLAC
Heart & Stroke Insurance
Cancer Insurance
Accident Insurance
Universal Life Insurance
Short Term Disability Insurance
?LEGALSHIELD
CALPERS RETIREMENT INFORMATION: CalPERS:CLASSIC MEMBERS: 2% at 55
PEPRA MEMBERS: 2% at 62
Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS.Additional Retirement Plan:The County offers a 457 Government plan. Employees can contribute u to this deferred compensation plan (
Pre or Post Tax options).The County utilizes VALIC.
Participating employees will receive a County paid match of up to $50 a month.Closing Date/Time: Continuous
