Functional Business Analyst (Administrative Analyst/Specialist - Exempt II) - Office of Research and Sponsored Programs/Registra (531252)

  • Cal State University (CSU) San Francisco
  • San Francisco, California
  • Aug 25, 2023
Full Time Accounting and Finance Administrative Analysis and Research Clerical and Administrative Support

Job Description


Working Title

Functional Business Analyst

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


Office of Research and Sponsored Programs/Registrar’s Office

Appointment Type

Temporary. The position will end on or before August 31, 2024. Permanent status cannot be earned in this grant-funded position. This Temporary appointment can be concluded prior to the stated temporary appointment end date, normally with a two-week notice period. Continuation of this temporary appointment is contingent upon grant funding.

Time Base


Work Schedule

Monday through Friday; from 8:00 am to 5:00 pm

Anticipated Hiring Range

$5,858.00 Per Month ($70,296.00 Annually)

Salary is commensurate with experience.

Position Summary

Reporting to and receiving direction from the Associate Registrar, the Functional Business Analyst works with the Academic Advisement and Smart Planner modules, analyzing requirements, and producing complex functional configuration for curriculum requirements, including testing and making annual updates. This position serves a subject matter expert (SME) who understands the business processes and functional needs of the Academic Advisement/Smart Planner module users, both within the Registrar’s Office and across campus. Responsibilities include configuration of PeopleSoft/Campus Solutions Academic Advisement, Smart Planner, and Degree Progress Report (DPR), coordinating testing and support, including liaising with Academic Planning, responding to departmental feedback, assisting with organization and maintenance of DPR and SP programs, and escalating technical issues. This position supports critical programs that students and advisors, as well as registrar staff, use in degree and graduation planning

Position Information

  • Perform administrative table set-up, including complex functional configuration, organization, and maintenance for General Education, major, and minor degree requirements, within the Academic Advisement and Smart Planner Modules to reflect new curriculum requirements as well as changes to existing requirements. Document and catalog changes and new builds.
  • Analyze annual curriculum changes, and corresponding changes that need to be made to rules in Academic Advisement and/or Smart Planner, to ensure the two tools work properly together and accurately reflect current curriculum; encode needed changes into the rules once properly vetted.
  • Serve as an internal consultant to functional users in matters pertaining to the PeopleSoft Academic Advisement and Smart Planner Modules.
  • Assist in identifying and analyzing module-related problems, and devising solutions.
  • Work closely with functional users, as well as external consultants as needed.
  • Maintain currency of knowledge in PeopleSoft Academic Advisement/Smart Planner Module, as needed by attending online or in-person training sessions, participating in Smart Planner systemwide calls

  • Act as a resource to functional users within the Registrar’s Office, as well as to users across campus (including in Advising and Academic Planning).
  • Prepare batch degree audits for students who applied to graduate at the end of each degree awarding cycle (for archival purposes).
  • Perform daily batch updates in support of student record maintenance as needed for accurate degree planner and degree audit requirements (including student groups to control GE types).
  • Develop and recommend procedure changes designed to increase end-user accuracy, efficiency, and effectiveness of systems to functional users and managers. Periodically provide business process mapping in collaboration with functional users and other department resources; develop documentation of these analyses on an ongoing basis.

  • Respond to customer requests for ad-hoc and standard reporting.
  • Collaborate with all users as needed to ensure data integrity, quality and consistency within the assigned module, and across modules and careers.
  • Provide in-person assistance in the One Stop, by phone/email, and at campus-wide events and activities (such as campus recruitment, retention, and outreach events and programs).

Other duties as assigned

Minimum Qualifications

Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.
  • Thorough knowledge of and ability to apply extensive expertise to complex programs and/or administrative specialties, including pertinent laws and regulations.
  • Demonstrated expertise in and advanced knowledge of the principles, problems, and methods of public and business administration and operational and fiscal management.
  • Expertise in administrative survey techniques, operations and systems analysis, statistical and research methods, and the ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies.
  • Ability to understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions
  • Ability to effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to gain consensus.
  • Ability to work with representatives from public and private entities and handle potentially sensitive situations. Demonstrated consultative skills in working with internal and external constituent groups

Preferred Qualifications
  • Advanced degree preferably in computer science, mathematics, or a related technical field.
  • Four years of experience with configuring, supporting or developing PeopleSoft and Advisement applications, or Smart Planner. Experience working with PeopleSoft reporting tools such as PSQuery.
  • SQL experience in an Oracle Server environment preferred.
  • Knowledge of IT systems in general and experience troubleshooting basic client and network issues as they relate to PeopleSoft access for proper escalation to other support teams.
  • Experience using PeopleTools 8.x to understand PeopleSoft screen behavior and data models. Experience in project management, either as a project manager or functional lead


The incumbent works independently on ongoing graduation-related processes, contacting necessary analysts or support personal as needed. This position interfaces with students, faculty, staff, and advisors, either in person or via phone, email or written correspondence. The incumbent must be able to work with little direct supervision, and be able to coordinate projects with staff in the Registrar’s Office as well as the advising community and academic departments.
  • Sustained computer use.
  • Must be able to work in a customer services environment and travel off-campus to facilitate and/or attend workshops or events during work hours.
  • Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.


Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

Additional Information


Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at and questions may be sent to

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Closing Date/Time: Open until filled

Job Address

San Francisco, California 94132 United States View Map