What You'll Be Doing

Are you a strategic leader with a passion for technology and public service? Do you thrive on guiding talented teams to turn innovative ideas into reliable, secure solutions? If you answered 'YES' - come join Wake County Board of Elections as a Department Systems Manager, where you will lead and set the vision for election technology, empower a dedicated IT team, and guide operations through each election cycle. You will lead critical technology initiatives that safeguard the integrity of our elections while ensuring our IT processes deliver an efficient and positive voting experience for all Wake County voters. As a mentor and collaborator, you’ll cultivate talent, drive innovation and build strong partnerships across the county to uphold public confidence in our election infrastructure.

What You Will be Doing as a Board of Elections Department Systems Manager:

• S upervise and manage two Department Systems Supervisors responsible for voting equipment operations and IT support services
• Oversee the IT Team’s work objectives, timelines, tasks, and projects and ensure all are successfully completed while maintaining statutory compliance
• Collaborate with supervisors and team members throughout the department to identify process improvements and efficiencies
• Build effective working relationships with key internal and external stakeholders to coordinate election event management, procedures, and best practices
• Oversee the planning and coordination of IT staffing for all critical election functions, ensuring sufficient coverage and technical support across overlapping election events including Precinct Official training, voting equipment testing and deployment, Early Voting site setup, and support for Election Day and Early Voting help lines
• Provide strategic oversight to staff managing ballot reconciliation and post-election reporting, ensuring the accurate preparation of canvass reports presented to the five-member bipartisan Board of Elections for election certification
• Ensure team processes align with statutory requirements, maintain data integrity and support transparency and public confidence in election outcomes
• Assist the Board of Elections Administration Team with developing the IT Team’s future budgetary needs and identify potential budget expansion and Capital Improvement Plan requests
• Develop processes to facilitate and oversee the programming of election contests and ballots to be used in elections
• Develop processes to facilitate and oversee the maintenance, programming and deployment of voting machines prior to each election
• Develop processes to facilitate and oversee the tabulating, reporting and auditing of election results using certified election software and systems
• Ensure that Wake County’s 216 Election Day voting locations and up to 30 Early Voting locations have the devices and technological infrastructure needed to efficiently conduct election operations
• Lead and coach the daily activities of team members including identifying training opportunities and encouraging the exploration of emerging technologies
• Develop and implement processes across IT office support, voting equipment operations and election technologies to ensure security and integrity, while providing oversight that promotes transparency and public trust
• Communicate key updates to the IT team and collaborate across divisions to drive innovation, strategic planning and continuous improvement in election operations

About Our Team

The Wake County Board of Elections is responsible for conducting all elections held in Wake County. The Board locally administers state and federal election laws. Principal functions include establishing election precincts and voting sites; appointing and training Precinct Officials; preparing and distributing ballots and voting equipment; canvassing and certifying the ballots cast in elections and investigating any voting irregularities. It maintains voter registration and participation records and provides public information on voters and elections. This position is in-person and will work at the Board of Elections Operations Center.

The Basics (Required Education and Experience)

• Bachelors degree in Computer Science, Information Systems, Computer Engineering or a related field
  
• Three years of experience in information systems support
  
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Experience leading a team
• Experience working in local or state government

How Will We Know You're 'The One'?

• Ability to develop and use collaborative relationships to facilitate the accomplishment of work goals
• Ability to plan and implement change initiatives
• Ability to support innovation and creativity by encouraging staff to accept and resolve challenges
• Ability to remain flexible to meet constantly changing and sometimes opposing demands
• Ability to provide guidance and feedback to help an employee or groups of employees strengthen their knowledge, skills and abilities to accomplish a task or solve a problem, which in turn should improve job performance
• Ability to facilitate the flow of work for a process or procedure
• Knowledge of appropriate procedures for collecting and reviewing information
• Ability to monitor or regulate those procedures, tasks or activities
• Ability to plan and support the development of others
• Ability to identify knowledge, skills and abilities necessary to fulfill current or future job/role responsibilities effectively
• Ability to develop and maintain effective relationships with others in order to encourage and support communication and teamwork
• Ability to build and maintain ongoing, collaborative, working relationships with coworkers to achieve the goals of the work unit
• Ability to create a work environment that encourages staff to practice respect, demonstrate open communication and promote accountability
• Ability to deal with others in difficult and complex situations to achieve resolution or adherence to laws and/or regulations
• Ability to use appropriate interpersonal skills and methods to reduce tension and resolve conflict

About This Position

Location: Board of Elections Ops Ctr Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon - Fri 8:30am - 5:15pm

Hiring Range: 100,000 - 120,000

Market Range: 87,408.00 - 157,332.00

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 6/22/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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