Lead Administrative Support Assistant

Job Location: 205 Jefferson St., Jefferson City, MO.

All internal promotional applicants are encouraged to apply as there may be alternate office space available.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift, or time-of-service pay).

The Department of Social Services partners with families and communities to protect children, rehabilitate youth and move families to self-sufficiency so that Missourians can lead safe, healthy and productive lives.

Are you passionate about helping people? Do you love working with children and families? Do you enjoy assisting people in difficult circumstances? The Department of Social Services - Children’s Division cares for at-risk children and families by providing family preservation and reunification services, investigating allegations of abuse and neglect, and conducting foster care and adoption case management. If you want to be part of a great team working to make a difference, please come join us!

• Responds to inquiries either written or verbal from state officials, customers, vendors, and the public regarding agency matters; investigates and recommends corrective action to resolve customer complaints.
• Composes or drafts correspondence involving the interpretation of agency rules, regulations, and program responsibility.
• Apply your advanced knowledge of computer data systems, office equipment, software, and forms as applicable.
• Understand and adhere to agency policies, programs, and standards applicable to specific program area(s) in keeping with the agency’s mission and principles.
• Answer incoming phone calls including the incoming calls for Children’s Division Central Office and Constituent Services and log all referrals.
• Apply knowledge of available resources and actively research to find answers, solutions and ideas to support client and staff needs.
• Support legislative and budgetary processes as applicable.
• Provide positive customer service to internal and external stakeholders.
• Manage and respond timely to incoming correspondence involving several different communication platforms (in-person, phone, e-mail).
• Serve as a back-up to other administrative positions within Central Office.
• Arrange travel, lodging, meals and providing meeting and conference support to Central team as requested.
• Other duties as assigned.

One or more years of experience as a Administrative Support Assistant with the Missouri Uniform Classification and Pay System; and possession of a high school diploma or proof of high school equivalency. OR

Four or more years of office or related clerical experience; and possession of a high school diploma or proof of high school equivalency.

Preferred Qualifications:

• Ability to type quickly and accurately
• Ability to lift up to 20 pounds
• Excellent oral, written and interpersonal communication skills
• Excellent problem-solving and time management skills
• Advanced knowledge of computer data systems, office equipment, software, and forms as applicable

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

CD-HR@dss.mo.gov

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• State of Missouri

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