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Job Description
Summary
Minimum Starting Salary: $24.7045 per hour
The City of Waco Seeks:
The City of Waco is seeking a Customer Engagement Assistant to provide high-level administrative and operational support for our Customer Engagement Department. This role requires attention to detail, strong organization skills, and the ability to coordinate activities across multiple teams.
Minimum Qualifications:
Required:- H.S. Diploma or GED equivalent and 3 years’ experience in administrative, payroll, purchasing, or customer service support.
Preferred:- Associate’s degree or coursework in Business Administration, Public Administration, or a related field
- Experience supporting a public sector department, utility operation, or high-volume office
Position Description:
The Customer Engagement Assistant provides high-level administrative and operational support to the Customer Engagement Director and the broader Customer Engagement & Meter Services Department. This position plays a key role in ensuring the smooth execution of administrative functions, including payroll coordination, purchasing, invoice tracking, performance reporting assistance, and interdepartmental communication. In addition to supporting the Director, the Customer Engagement Assistant works closely with the Performance and Accountability Manager to assist in collecting and organizing data related to departmental key performance indicators (KPIs), customer service initiatives, and quality assurance reporting. This role requires attention to detail, discretion, strong organization skills, and the ability to coordinate activities across multiple teams.
Essential Functions:- Provides direct administrative assistance to the Customer Engagement Director, including scheduling, correspondence, and meeting preparation.
- Serves as a liaison between the Director’s office and internal staff, city departments, vendors, and the public.
- Coordinates department-wide communications and tracks deliverables for special projects or initiatives.
- Prepares and processes purchase orders, requisitions, vendor invoices, and other procurement documentation in accordance with City policies.
- Tracks department expenses, ensures timely payment of invoices, and reconciles purchase records.
- Maintains accurate records of contracts, quotes, and expenditures for audit and reporting purposes.
- Assists with biweekly payroll processing by collecting, reviewing, and entering timekeeping data for all department staff.
- Monitors leave balances, overtime, and time entry issues in coordination with Human Resources.
- Serves as the department point of contact for payroll-related questions and corrections.
- Assists the Performance and Accountability Manager with collecting, organizing, and formatting KPI data and performance reports.
- Helps prepare dashboards, charts, and presentations used in performance review meetings and audits.
- Tracks deliverables related to performance improvement plans, training follow-ups, and QA/QC documentation.
- Maintains confidential records, reports, and administrative files in compliance with State, Federal, and City retention and regulatory requirements.
- Assists in preparing documentation for audits, quality reviews, and compliance inspections.
- Provides support for special initiatives such as training sessions, department events, vendor coordination, and community outreach.
The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds.
To learn more about the benefits offered, visit our Benefits page.
Why Work For Waco:- Meaningful and challenging work
- Make a difference and improve communities
- Competitive Salary and Benefits
- Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
- Mandatory TMRS Retirement Plan with a 2:1 City Match
- Education Assistance Program
- Paid Parental Leave
- Employee Assistance
- Longevity Pay
- And More!
- Chance to do work you are passionate about
- Desire to give back
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ABOUT THE COMPANY
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City of Waco
Show moreWaco is centrally located in the heart of Texas on the I-35 corridor midway between Dallas-Fort Worth and Austin. This progressive and diverse city with a vibrant community spirit offers major attractions, museums, recreation, and abundant shopping to more than 140,000 residents. Waco is the 25th largest city in Texas and the county seat of McLennan County.
Waco is not only briming with Texas history, economic opportunity, and a rich variety of cultural experiences, it is also a major seat of high learning within three major colleges in its city limits including Baylor University, Texas State Technical College and McLennan Community College.
The city is also the birthplace of Dr. Pepper, the Texas Ranger Hall of Fame Museum and the Texas Sports Hall of Fame. Waco boasts one of the biggest and best municipal parks in Texas, Cameron Park. While the park is located in the middle of downtown situated on the Brazos and Bosque River it hosts numerous races, triathlons, boat races and much, much more.
Governance and Organization
Waco is a home rule city with a council-manager form of government. The City Council is comprised of a Mayor, elected at-large, and five City Council members representing single-member districts, all serving two-year terms. The City Council sets the tax rate, approves the budget, appoints members to City boards and commissions, enacts City ordinances, and appoints the City Manager, City Attorney, City Secretary, and the Municipal Court Judge.
The City has a strong Financial Management Policy that guides the operation and delivery of quality City services, contributes to excellent AA+ and Aa1 bond ratings, and maintains an unassigned fund balance reserve in the General Fund equal to 28% of current year budgeted expenditures. The City of Waco has more than 1,600 employees and a total operating budget of over $400 million.
The City provides a full range of municipal services including a regional airport, animal services, building inspections, code enforcement, convention and visitors bureau, emergency management, housing and community development, economic development, fire, public health, library, municipal court, parks and recreation, planning, police, public works, Texas Ranger Hall of Fame Museum, utilities and zoo operations.
The City Council and City Manager are committed to the mission of providing exemplary municipal services for citizens and visitors in a collaborative and transparent manner while honoring the public’s trust. Waco values include providing excellent and innovative services, promoting equality and inclusion, focusing on teamwork, investing in people and always doing the right thing.
With the City of Waco, you will find our home; where everyone belongs and thrives as move forward together.
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